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Essex
High School
Mitel IP 5330
Station User’s Handbook
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Contents
ABOUT YOUR PHONE 5
Ring/Message Indicators 6
For Users on Resilient 3300 ICP System 6
Mitel Line Interface Module 6
TIPS FOR YOUR COMFORT AND SAFETY 6
Don't cradle the handset! 6
Protect your hearing 7
Adjusting the viewing angle 7
USING YOUR DEFAULT PHONE WINDOW AND KEYS 8
Getting Started with Your Phone 8
USING YOUR PHONE APPLICATIONS 9
Using the Settings Applications 10
Getting Help 10
Tips for Setting up Your Phone 11
CUSTOMIZING YOUR PHONE 11
Specify User Information 11
Specify Language 11
Specify Display Contrast 12
Specify Audio Feedback Options 12
Specify Call Notification Behavior 13
Adjust the Ringer 13
Program Receipt of External Messaging 14
Enable URL Display on Your Phone 14
Enable PC Connectivity 14
PROGRAMMING FEATURES ON YOUR KEYS 14
Tips on Programming Features 14
Program Feature Keys Using the Setting Application 16
Clear Programming from a Key 17
MAKING AND ANSWERING CALLS 17
Phone Book 17
Answer a Call 17
End a Call 18
Redial 18
Redial—Saved Number 18
Handsfree Operation 18
Auto—Answer 19
Using the Analog Line 19
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CALL HANDLING 19
Hold 19
Mute 20
Transfer 20
Conference 20
Conference Split 20
Add Held 21
Swap 21
Call Forwarding 21
USING OTHER FEATURES 23
ACD 23
Attendant Call Hold—Remote Retrieve 23
Callback 23
Call Forward—Remote (I’m Here) 24
Call Forward—End Chaining 24
Call Forward—Forced 24
Call Forward—Override 25
Call History 25
Call Pickup 26
Campon 26
Direct Paging 26
Do Not Disturb 29
Emergency Calls 29
Group Paging/Meet Me Answer 30
Headset Operation 30
Make Busy 31
Message Waiting Indicator 31
Messaging—Advisory 31
Messaging—Callback 32
Messaging—Cancel Callback 33
Messaging—Cancel All Callback 33
Music 33
Night Answer 33
Override (Intrude) 33
Paging 33
Record a Call 34
Reminder 34
Speak@Ease 35
Speed Call 35
Trunk Flash 35
USING THE LINE INTERFACE MODULE 36
Making and Answering Calls Using the Analog Key 36
Making and Answering Calls Using the Failover Mode 37
FEATURE ACCESS CODES 38
VOICEMAIL 40
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ABOUT YOUR PHONE
The Mitel® 5330 IP Phones are full-feature, dual port, dual mode enterpriseclass telephones that provide voice communication over an IP network. They
feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP
Phone offers 24 programmable multi-function keys. The phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings as well as navigational keys to
access various screens and application layers. The 5330 IP Phones also
feature a PC Companion application, which is a PC-based desktop
programming tool, that allows you to easily configure your phone from your
Personal Computer (PC).
The 5330 IP Phones support Mitel Call Control (MiNet) protocol and session
initiated protocols (SIP). Both phones support the Line Interface Module and
5310 IP Conference Unit. Additionally, they support Hot Desking and Clustered
Hot Desking as well as Resiliency. The 5330 phones are ideal for executives
and managers, and can be used as an ACD Agent or Supervisor Phone, as well
as a Teleworker Phone.
5330 IP Phone
Feature
1. Display
2. Ring/Message Indicator
3. Volume, Speaker and Mute Controls
4. Fixed Function Keys
5. Keypad
6. Navigation Page Keys
7. Programmable Feature Keys and Softkeys.
9. Handsfree Speaker
10. Handset
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Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting
at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
For Users on Resilient 3300 ICP Systems N/A
If during a call, you hear a beep repeated every 20 seconds it means that your
phone is switching to a secondary 3300 ICP system. The call continues and
there is a change in the operation of some keys and features on your phone.
Normal operation resumes when your phone switches back to the primary
system. If your phone is idle and switched to the secondary system, you'll see a
flashing rectangle on the display. The rectangle remains until the switch to the
primary system is complete. If the phone fails over to the secondary ICP, you
have access to your mailbox on the secondary ICP only if a mailbox has been
programmed for you by your Administrator.
Notes:
The mailbox on the secondary ICP will not contain the same messages as
the mailboxes on the primary ICP. Any preferences that are voice mail
related are not carried from the primary ICP to the secondary ICP. These
preferences must be set on both ICPs.
The People and Settings applications do not support resiliency. Your logs,
contact information and any Settings on the primary ICP will not be carried
from the primary ICP to the secondary ICP.
Mitel Line Interface Module
The Line Interface module is an optional device that adds an analog phone line
(POTS) capability to your phone. If Emergency Call Routing is not programmed
on your 3300 ICP, you must use the Line Interface Module to dial emergency
calls. For more information on emergency number dialing, refer to Emergency
Calls. If you have a Line Interface Module connected to your phone, all
programming of the Line Interface Module, except the Analog Key, is done by
the Installer when your phone is installed. For more information, refer to
Programming Features on Your Keys and Using the Line Interface Module.
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you use
your phone a lot, you may find it more comfortable to use a headset. See the
section on headset usage elsewhere in this guide for more information.
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Protect Your Hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the
stand to detach the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone
and snap into place as follows:
a. For a high-angle mount, hinge the two lower hooks into the bottom set
of notches and snap the two upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.
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USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5330 IP Phone default phone windows and keys are shown and described
below. The Phone window provides access to programmable keys and the main
phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications.
An Applications key is programmed and appears on the upper left side of the
display (see figure below).
Press Applications to program your phone’s settings, call forwarding and so
forth. See Using Your Phone Applications.
1) Softkeys
2) Programmable Keys
3) Navigation Page Keys
4) Status Line
5) Information Area
6) Footer.
5330 IP Phone Window
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USING YOUR PHONE APPLICATIONS
Your 5330 IP Phones provide applications that simplify the use of your phone.
Applications provides access to all the phone’s applications.
To open the Applications window, press Applications in the default Phone
window. The Applications home window gives the current status of your
phone’s applications.
To open an application, press the key beside the application name:
Call Forwarding: Use the Call Forwarding application to create Call
Conference Unit: Use the Conference Unit application to control the 5310
Settings: Use the Settings application to display and quickly change your
Launch PC Application: Provides a launch point to the PC Companion
Help: Provides access to Launch PC Help and Quick Help and displays a
Call Info: Use the Call Info application to display caller information on your
You can press the programmed application key from the default Phone
Window. For information on programming keys, see Programming Features On
Your Keys.
Forward profiles that identify where to send your incoming calls. The Call
Forwarding window shows a list of your Call Forwarding profiles and
indicates which one is active. See Call Forward for more information on
how to add, edit, delete, and activate Call Forwarding profiles
IP Conference Unit. Use this application to turn the conference unit off or
on, to adjust the volume, or to put the conference unit into Presentation
mode. You can only run one Conference Controller session at a time. The
Conference Unit application is available only when your phone is
connected to a 5310 Conference Unit. See Using Your Phone with the
5310 Conference Unit for more information.
phone’s current communications settings. See Using the Settings
Application for more information.
Application. See Using the PC Companion Application for more
information.
list of the key icons.
phone’s prime line. Call Info appears automatically on incoming calls if the
Call Notification— Display Call Info Setting is enabled and Call Info is
available.
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Using the Settings Application
The Settings application provides a single location to access all your phone
settings. You can also launch the Settings application by pressing the Settings
fixed function key .
The Settings window provides access to the Settings application. Select these
options to access a window where you can view and configure settings for your
phone.
The Settings window provides the following:
User Information: Use to specify your name and phone number.
Languages: Allows you to select the language in which phone prompts
and applications appear. Supported languages are English, French,
Spanish, German, Dutch, Italian, and Portuguese. Note: The system can
support up to three languages at one time. Language choices appearing in
the phone display are controlled by ICP programming.
Programmable Keys: Use to assign features to the Programmable Keys
that are available in the Phone application.
Call Notification: Use to specify that the Phone application behaviour
when incoming or outgoing calls occur.
Brightness and Contrast: Allows you to adjust the display brightness and
contrast of your phone.
Screen Saver: Allows you to specify a specific time of inactivity on your
phone that triggers the screen saver to display.
Audio Feedback: This setting allows you to adjust the volume of the audio
feedback as well as the error beeps and enable or disable the setting.
External Message: Allows you to program your phone to launch the Phone
application when it displays special messages in the Information Display
area.
Go To URL: Allows you to enable third party URLs to display in the Web
Browser application.
PC Connectivity: Allows you to enter a password that is used by the
phone to establish communications with the PC-resident 5330 Companion
application.
About 5330 IP Phone: This screen displays the software release.
Getting Help
To access the 5330 IP Phone help and documentation:
1. Launch the Applications.
2. Press Help. You have the following options:
Press Launch PC Help to display www.edocs.mitel.com.
Press Key Icons.
Press the < and > keys to view Quick Help items.
3. Press Close.
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Tips for Setting up your Phone
After you receive your 5330 IP Phone, use the options in the Settings
application to customize your phone. After customizing your phone, select
Applications to verify the settings are correct. Now, you are ready to begin using
your phone.
CUSTOMIZING YOUR PHONE
Use the Settings application to customize your phone.
Note: The System Administrator can invoke a Lock to Factory default option on
a per-phone basis. When this is in effect, the following settings are set by the
system administrator and you cannot changed them:
Programmable Keys
External Messaging
Go to URL
Specify User Information
To specify the phone number displayed on your phone:
1. Press Settings or .
2. Press User Information.
3. Press Edit Name.
4. In the on-screen keyboard, press the appropriate letters to spell your name.
5. Press Save.
6. Press Edit Number.
7. In the on-screen keyboard, press the appropriate numbers for your line.
8. Press Save.
9. Press Save again.
Note: Press Cancel at any time to exit this application without making any
changes or press Clear to clear the entered name and number.
Specify Language
To specify the language in which prompts and applications display:
1. Press Settings or .
2. Press the Language setting.
The phone displays the three language selections that are currently
programmed in the ICP.
3. Select the appropriate language and press Save.
The phone displays your chosen language.
Note: Languages supported on the 5330 may differ from those supported on
the ICP. If the phone is configured for an unsupported language, the prompts
may appear in your selected language but the Application language for the
phone defaults to English. The Language window displays "(name of the
selected language)(Unsupported)".
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Specify Display Contrast
You can adjust the display contrast either via the phone volume controls (when
the phone is idle) or via the Settings application.
To adjust the display contrast using the volume controls:
Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is
ringing, this action adjusts the ring volume. If the phone is in use, this action
adjusts the handset, headset and speakerphone volume.
To adjust the display contrast using the Settings application:
1. Press Settings or .
2. Press Contrast.
3. Press the Contrast keys to adjust the contrast of your screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any
changes.
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker.
You can set the beep volume using this procedure; however, adjusting the
speaker volume also affects the beep volume.
To adjust the volume of the audio feedback:
1. Press Settings or .
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for Press Turn Off.
errors
Adjust audio for error Press Volume + or Volume –
beeps
Turn audio feedback on for Press Play Error Tone
errors
4. Click Save.
Note: Press Cancel at any time to exit this application without making any
changes.
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Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making
or receiving calls:
1. Press Settings or .
2. Press Call Notification.
3. Press the appropriate options to identify when you want the Phone window
to display. For example, if you select the Made option, each time the
phone goes off hook to make a call, the Phone window is displayed.
4. Press Save.
Notes:
When To my prime line is selected, select Display Call Info to display Call
Information instead of the Phone window.
Press Cancel at any time to exit this application without making any
changes.
When the Conference Unit application is displayed, the Phone application
is not automatically displayed when making or receiving calls.
Adjust the Ringer
To adjust the Ringer Volume while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press No.
5. Press “Ringer Vol”.
6. Press (UP) or (DOWN).
7. Press Superkey.
To adjust the Ringer Volume while the phone is ringing:
Press (UP) or (DOWN).
Notes:
If the phone is in talk state, this action adjusts the volume of the handset,
headset or speaker.
If the phone is idle, this action adjusts the contrast.
To adjust the Ringer Pitch while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press “Ringer Pitch”.
5. Press (UP) or (DOWN).
6. Press Superkey.
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Program Receipt of External Messaging
You can program your phone to launch the Phone application when it receives
messages (other than phone calls).
To program receipt of External message types:
1. Press Settings or .
2. Press External Messages.
3. Press the checkbox Enable.
4. Press Save.
Enable URL Displays on your Phone
To enable third-party URLs to display in the Web Browser application:
1. Press Settings or .
2. Press Go to URL.
3. Press the checkbox Enable.
4. Press Save.
Enable PC Connectivity
To enable a connection to be set up between your phone and the PC
Companion Application:
1. Press Settings or .
2. Press PC Connectivity.
3. Press the checkbox Enable.
4. Press Save.
For more information on setting up the PC Companion Application, Configuring
the PC Companion on Your Phone.
PROGRAMING FEATURES ON YOUR KEYS
Tips on Programming Features
You can program your phone's programmable keys to enable features. To
program your keys, use:
Settings application.
Settings key .
PC Companion application.
You can assign the following to a programmable Key:
Features and Fixed function keys: see Program Feature Keys Using the
Setting Application.
Applications: People, Settings, Call Forwarding, Conference Unit (see
Program Phone Application)
Notes:
Use the Settings application whenever possible to program keys. Do not use
the programmable Superkey to program Programmable Keys that can be
programmed through the Settings applications.
Only the System Administrator can program line select and line appearance
keys. The user’s Prime line by default is Key 1.
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Features available for programming on programmable keys
Feature Default Label
Speed Call Speed Call
Music Music
Night Answer Night Ans
Account Code Verified Acct Verified
Account Code Non-Verified Acct Non-Ver
Hot Desking Hot Desk
Phonebook Phonebook
Speak@Ease™ Speak@Ease
ACD ACD
Auto Answer Auto Ans
Paging Paging
Call Pickup Call Pickup
Call Back Call Back
Headset Headset
Make Busy Make Busy
Campon Campon
Override Override
Direct Page Page
Do Not Disturb DND
Single Flash Flash
Double Flash Dbl Flash
Meet Me Answer Meet Me
Message Waiting Indicator Msg Waiting
Emergency Call Emergency
Tag Call Tag Call
Privacy Release Privacy Rls
Swap Swap
Release Release
Call History Call Hist
Call Park Call Park
Call Park Retrieve Park Retrieve
Group Listen Grp Listen
Superkey Superkey
Redial Redial
Speaker Speaker
Message Message
Hold Hold
Transfer/Conference Trans/Conf
Cancel Cancel
Analog Line Analog Line
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Program Feature Keys Using the Settings Application
To program a Phone Feature or hard key:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program.
4. Press View Features.
5. Use the Page Navigation keys to move through the features list.
6. Select the desired feature or fixed function key from the list. A default label
is automatically assigned to the key.
7. Enter the required information in the fields provided, if necessary.
8. If you are programming any feature other than Message Waiting Indicator
and Call Park and Call Park Retrieve, press Save and you are finished with
this procedure. If you are programming Message Waiting Indicator and or
Call Park, perform the following steps:
Press the Edit Number field.
In the on-screen keyboard, enter the appropriate numbers that
correspond to the phone whose messages you wish to be notified of.
(Message Waiting) or the directory number (Call Park).
Press Save.
9. Press Close.
To program a Phone Application:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program.
4. Press View Applications.
5. Select the desired application.
6. Press Save.
7. Press Close.
To program Speed Call:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program. If it’s already programmed, press Clear
Key.
4. Press Speed Call.
5. Press Edit Label and enter the label for the Speed Call.
6. Press Save.
7. Press Edit Number and enter the phone number for the Speed Call:
- The maximum length is 26 characters.
- 0-9, # and *. Pause and Flash are not allowed.
- The hard dialpad cannot be used to enter the number.
8. Press Save, and then press Save again.
9. Press Close.
Notes:
To return to the Feature or Applications list at any time, press Cancel or
the Applications key.
You can also choose to Edit the Label, Clear Information, and Clear Key.
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Clear Programming from a Key
You may wish to clear the programming from a key if you are no longer using it.
To clear the feature or application programming from a key:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to clear.
4. Press Clear Key.
Either press Cancel or reprogram the key.
MAKING AND ANSWERING CALLS
You can make a call using one of the following methods:
Press the programmed key associated with the party you want to call. For
more information about programming keys, see Programming Features On
Your Keys.
Dial the number using the dialpad.
Use Phone Book (see Phone Book below).
Phone Book
To use Phone Book:
1. Press Phone Book (if available) or the key programmed as Phone Book.
2. Enter the name of the desired party, as follows:
For each letter in the name, press the appropriate key on the keypad
until the letter is shown in the display. For example, if the letter C is
required, press the digit 2 three times.
Use the <— softkey to correct errors.
If the next letter in the name is on the same digit key as the previous
letter, press the —> softkey before proceeding.
If required, press —> softkey to add a space between the first and last
name.
3. Press the Lookup softkey.
4. If no match exists, edit the original entry.
5. If more than one match is found, press the Next softkey.
6. Do one of the following:
To make the call, press the Call softkey.
To edit the entry, press the Backup softkey.
To exit, press Cancel or Superkey.
Answer a call
Do one of the following:
Select the programmable line key for the ringing line that is flashing.
Lift the handset or press (SPEAKER).
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End a call
Do one of the following:
Press Hang Up or Cancel ( ).
Replace the handset.
Press the key that you have programmed as Cancel.
If you are in Handsfree mode, press (SPEAKER).
Redial
To redial the last number that you manually dialed:
1. Lift the handset (optional).
2. Press (REDIAL).
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial the appropriate feature access code.
To Redial a saved number:
1. Lift the handset.
2. Dial the appropriate feature access code.
Handsfree Operation
To use Handsfree to make a call:
1. If you want to use a Non–Prime Line, press a Line Appearance key.
Note: Your administrator must program Line Appearances to your phone.
2. Dial the number.
3. Begin speaking when the called party answers. Your phone's Handsfree
microphone and Handsfree speaker transmit and receive audio.
To use Handsfree operation to answer calls:
1. Press the flashing line key.
2. Begin speaking. Your phone's Handsfree microphone and Handsfree
speaker transmit and receive audio.
To hang up while using Handsfree operation:
Press (SPEAKER).
To turn Mute on during Handsfree operation:
Press (MUTE). The Mute key light turns ON.
To turn Mute off and return to conversation:
Press (MUTE). The Mute key light turns OFF.
To disable Handsfree operation:
Lift the handset.
To return to Handsfree operation:
1. Press (SPEAKER).
2. Hang up the handset.
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Auto-Answer
When the Auto-Answer feature is active, incoming calls ring briefly, and then
the phone answers the call in Handsfree mode. You can continue the call
handsfree or use the handset.
To enable or disable Auto-Answer:
Press Auto-Answer key. (See Programming Features on Your Keys for
instructions on programming features on your phone.) The key is
highlighted and all incoming calls are answered in Handsfree mode.
To switch from Handsfree mode to handset mode:
1. Lift the handset
To end a call, do one of the following:
Press (Cancel)
Press the Hang Up softkey.
Wait for the caller to hang up.
Using the Analog line
The phone can support the Line Interface Module. See Using the Line Interface
Module for more information.
CALL HANDLING
Hold
To place a call on Hold:
Press (HOLD).
Press the key that you have programmed as Hold. The indicator flashes on
the line that has the held call.
Note: You can only retrieve a call from hold when the phone is idle.
To retrieve a call from Hold, do one of the following:
Lift the handset and press the flashing line.
Press the flashing indicator.
Use the Add Held feature to conference into the held call.
To retrieve a call from Hold at another phone, do one of the following:
Press the flashing line key.
Dial the appropriate feature access code and the number of the station that
placed the call on Hold.
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Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree
microphone off during a call.
To turn Mute on during a call:
Press (MUTE). The (MUTE) light turns ON.
To turn Mute off and return to the conversation:
Press (MUTE). The (MUTE) light turns OFF.
Note: If you are on a Handsfree MUTED call and you lift the handset, the
handset microphone is automatically enabled and the MUTE light turns OFF.
NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone
switches to the secondary system while your speaker or handset is muted (that
is, while the Mute key is lit) the call remains muted until you hang up.
Transfer
To Transfer an active call:
1. Press (TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press (CANCEL).
To transfer an active call during headset operation:
1. Press (TRANS/CONF).
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
Conference
To form a Conference when a two–party call is already in place, or to add
another party to an existing Conference:
1. Press (TRANS/CONF).
2. Dial the number of the next party.
3. Wait for an answer.
4. Press (TRANS/CONF).
To leave a Conference:
Hang up or press (CANCEL).
Conference Split
To Split a Conference and speak privately with the original party:
Press the Split softkey.
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Add Held
To move a call on hold to another line appearance:
1. Press an available line key.
2. Press the AddHeld softkey.
3. Press the flashing line key.
To add a call on Hold to an existing conversation or conference:
1. Press the AddHeld softkey.
2. Press the flashing line key.
Swap
To call another party when you are in an established two–party call:
1. Press (TRANS/CONF).
2. Dial the number.
To alternate between the two parties:
Press the Trade Calls softkey.
Call Forwarding
Call Forward lets you redirect incoming calls to an alternate number when your
phone is busy, when you're not answering, or all the time.
PROGRAM CALL FORWARD
You can create Call Forward profiles that identify where to send your incoming
calls. Once you create and save a Call Forward profile, in the Call Forwarding
application, you can enable or disable it at any time.
Notes:
The None Profile is a default profile provided by the system. It has no
numbers programmed and is used to turn off Call Forwarding.
The default profile appears when the Call Forwarding set up does not
match any of your profiles.
Only one call profile can be active at a time.
The dotted radio button icon next to the profile shows the current active
profile.
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To create a Call Forward profile:
1. Launch Applications.
2. Press Call Forwarding.
3. Press New Profile.
4. Press Edit Profile Name. An on-screen keyboard displays.
5. Press the appropriate keys in the on-screen keyboard to enter the profile
name and press Save. This profile name identifies where your phone calls
will be forwarded to.
6. Select the check boxes opposite Call Forward categories as follows:
Always: forwards all your phone calls
Busy Internal: forwards internal phone calls after several rings if your
line is busy
Busy External: forwards external phone calls after several rings if
your line is busy
No Answer Int: forwards internal phone calls redirects your calls after
several rings if you don't answer
No Answer Ext: forwards external phone calls redirects your calls
after several rings if you don't answer
Note: You can select one or more settings, however, the Always setting
takes priority over all other settings.
7. For each of the Call Forward categories:
Press Edit Number to display the on-screen keyboard.
In the on-screen keyboard, enter the appropriate number.
Press Save.
8. Press Save. The edit window closes. This profile is saved but it is not
activated. To activate this profile, see Activate Call Forward below.
Note: Press Cancel at any time to exit this application without making any
changes.
ACTIVATE CALL FORWARD
To turn Call Forward on once it has been programmed:
1. Press Applications.
2. Press Call Forwarding.
3. Press the appropriate Profile setting.
4. Press Activate.
CANCEL CALL FORWARD
To cancel Call Forward:
1. Press Applications.
2. Press Call Forwarding.
3. Press None setting.
4. Press Activate.
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USING OTHER FEATURES
ACD
If your phone is ACD-enabled, you can log in as an agent. When there is no
agent logged onto an ACD-enabled set, LOGGED OUT is displayed.
To log in as an ACD agent:
1. Lift the handset.
2. Press Superkey.
3. Press Yes.
4. Enter your Agent ID, using the key pad.
5. Press Enter.
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the digits announced by the attendant.
Callback
The Callback feature allows you to be notified when a busy phone becomes
free or when a phone has been used after a no-answer condition was
encountered.
To request a Callback when you reach a busy or unanswered station:
1. Press Call Me Back.
2. Hang up.
When the party is available, your phone starts ringing, and the display shows
the Callback ringing indicator.
To answer a Callback:
When you see the Callback ringing indicator, lift the handset.
The text, LOGGED OUT disappears.
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Call Forward - Remote (I'm Here)
To forward calls from a remote station to your current location:
1. Press SuperKey (must be programmed to a key).
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Next softkey until "I Am Here" appears.
5. Press the Yes softkey.
6. Dial the extension of the remote station.
If you make an error while dialing, use the <— softkey to backspace and
correct the number.
7. Press (DOWN) or the Save softkey.
To cancel Call Forward – Remote from the station that set the remote
forwarding:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward – Remote from the station that was forwarded:
1. Press SuperKey (must be programmed to a key).
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Review softkey.
5. Press the Change softkey.
6. Press the TurnOff softkey.
7. Press SuperKey (must be programmed to a key).
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Hang up.
Call Forward - Forced
To force an incoming call to be forwarded:
Press the Forward softkey.
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Call Forward - Override N/A
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the extension number.
Call History
Call History keeps track of the names (if available) and telephone numbers of
missed calls, answered incoming external calls, and outgoing external calls.
Once enabled on your phone by your system administrator, it functions
automatically.
To display the call history, and view call detail:
1. Press the Call History feature key. The total number of missed calls is
displayed in brackets (), the number of new missed calls is indicated with a
*.
2. To browse though the list of missed calls, press the Yes softkey, followed
by the (UP) and (DOWN) keys to scroll through the list.
To view answered or outgoing calls, press the No softkey (once for
Answered, twice for Outgoing), followed by the (UP) and (DOWN)
keys to scroll through the list.
3. To view the number of the call, press the Details softkey.
To return a call:
1. Display the call you want to return.
2. Do one of the following:
If the call is internal, and the caller name is known, press the Call
sofkkey. For unknown numbers, the Call option is not displayed.
If the call is external, and you normally need to precede external calls
with a digit such as 9, it is likely that your system administrator has
programmed your system to insert the 9 for you. In this case, pressing
the Call softkey initiates the call immediately. Sometimes the system
will be unable to complete the dialing automatically. When this
happens, you can edit the dialed digits manually by pressing the <—
(Clear) softkey. Use the <— (Clear) softkey to delete the leftmost digit,
and then type the digits to insert them. When you have the dial string
edited to suit your needs, press the Call softkey to dial the number.
To delete all missed, answered, or outgoing call logs:
1. After selecting the type of logs you wish to delete, press the Delete All
softkey.
2. Confirm that you do want to delete all items by pressing the Yes softkey.
To delete a particular call from the call log:
With the call log that you want to delete displayed, press Yes twice or
press the Delete softkey.
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Call Pickup
To answer a call that is ringing at another extension in your Pickup Group:
1. Lift the handset.
2. Press the key that you programmed as Pickup.
To answer a call that is ringing at another extension not in your Pickup Group:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the number of the ringing station.
Campon
When you get a busy tone, you can use the Campon feature to be notified when
the busy party becomes available.
To Campon to a busy station:
Press the I Will Wait softkey.
To retrieve a call when you hear the Campon tone:
You can use the Trade Call or Call Swap feature with the (TRANS/
CONF) hardkey or a programmable line key.
Direct Paging
Direct Paging allows you to page a party through the party’s handsfree speaker.
If the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call. If the paged party
has Handsfree Answerback enabled and turned on on the phone, your page
automatically establishes a handsfree call with the paged party.
To page a party:
1. Lift the handset.
2. Press the Direct Paging feature key or dial the appropriate feature access
code.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
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How you answer a Direct Page depends on whether Handsfree Answerback is
enabled and turned on at your phone. See one of the following procedures in
this guide:
Direct Paging - Handsfree Answerback Enabled
Direct Paging - Handsfree Answerback Disabled
Direct Paging - Handsfree Answerback Enabled
When you receive a Direct Page, Handsfree Answerback automatically
establishes a Handsfree call on your phone after a single burst of tone.
Your administrator enables or disables Handsfree Answerback on your phone.
After your administrator enables Handsfree Answerback, you can choose to
turn it on or off directly from your phone.
To turn Handsfree Answerback on:
When your phone is idle, press (MUTE) once. The MUTE key light
flashes to indicate that Handsfree Answerback is ON.
When a Direct Page arrives, the MUTE key light turns OFF and a
Handsfree call is automatically established.
To turn Handsfree Answerback off:
Press the flashing (MUTE) key once. The MUTE key light turns OFF.
To respond to a Direct Page when Handsfree Answerback is OFF, see
"Direct Page—Handsfree Answerback Disabled" elsewhere in this guide.
Note: By default, Handsfree Answerback is turned OFF at your phone. If the
(MUTE) key is OFF when your set is idle, Handsfree Answerback is OFF.
To answer a call using Handsfree Answerback:
Phone state before Page arrives To answer the Direct Page
Phone is idle and MUTE 1. Check that MUTE is OFF.
is flashing 2. Listen for the paging party.
3. Begin speaking.
4. Lift the handset if you wish to switch
from a Handsfree call to a handset call.
You are on a handset or headset 1. Check that MUTE is flashing.
call, and MUTE is OFF 2. Press MUTE. The light turns ON
solid, and you are now speaking to the
paging party and have muted your
handset/headset call.
3. Speak to the paging party. Press
MUTE to alternate between handset/
headset and handsfree calls.
You are on a MUTED The party paging you receives a busy
handset/headset call, OR, you are tone. Handsfree Answerback does not
on a Handsfree call interrupt your call.
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To end a Handsfree Answerback call:
Press either (SPEAKER) or (CANCEL).
When the Handsfree Direct Page call ends, the MUTE key light returns to the
state it was in before the call was established.
Direct Paging - Handsfree Answerback Disabled
Your administrator enables or disables Handsfree Answerback and you can
also turn it on or off on your phone. To turn Handsfree Answerback off, see
"Direct Paging - Handsfree Answerback Enabled" elsewhere in this guide.
When Handsfree Answerback is disabled on your phone and you receive a
Direct Page, the Direct Page is indicated by a single burst of tone.
To answer Direct Page calls when Handsfree Answerback is disabled:
Phone state before Page arrives: To answer the Direct Page
(indicated by single burst of tone):
Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid.
2. Lift the handset OR press MUTE
key to answer in Handsfree mode.
(The light turns OFF.)
3. Begin speaking.
You are on a handset call or 1. Check that MUTE is flashing.
headset call, and MUTE is OFF 2. Press MUTE. The light turns ON
solid and and you are now speaking to
the paging party and have MUTED
your handset/headset call.
3. Speak to the paging party. Press
MUTE to alternate between handset
and handsfree calls.
You are on a MUTED The party paging you receives a busy
handset/headset call, OR, you are tone. Handsfree Answerback does not
on a Handsfree call interrupt your call.
To end a Direct Page call, do one of the following:
Hang up the handset to end a handset call.
Press (SPEAKER) to end a Handsfree call.
Press (CANCEL).
When the Handsfree Direct Page call ends, the (MUTE) key light returns to the
state it was in before the call was established.
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Do Not Disturb
When you enable Do Not Disturb, callers will get a busy tone, and an on-screen
text message indicating that you do not wish to be disturbed.
To activate or deactivate Do Not Disturb:
Press the Do Not Disturb key that you programmed. The key is highlighted
when Do Not Disturb is activated and is not highlighted when Do Not
Disturb is not activated. The phone status line shows the Do Not Disturb
icon.
To activate Do Not Disturb from a remote extension:
1. Lift handset.
2. Dial the number of the station to which Do Not Disturb is to apply.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial the appropriate feature access code.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
Emergency Calls
Warning for emergency number dialing: Consult your local authorities for
Emergency Numbers and 911 or equivalent service availability in your area.
There are two methods of dialing emergency numbers, based on the
programming of your 3300 ICP:
Emergency Call Routing NOT programmed
Emergency Call Routing programmed
Caution: Verify with your System Administrator which type of emergency
number dialing you can use.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT
PROGRAMMED
If Emergency Call Routing is NOT programmed, Emergency Number
dialing should only be performed by picking up the handset and selecting
the Analog Line key you have programmed. If Privacy Mode is enabled
and the Analog Line key local line is busy, dialing will not occur on the
Line Interface Module line. Emergency dialing using an IP connection may not
be supported due to ICP system configuration and country location. For more
information, contact your System Administrator.
To make an Emergency Call using the Line Interface Module line:
1. Lift the handset.
2. Press the Analog Line key that you have programmed.
The set indicates ANALOG CALL
3. Dial your Local Emergency Number.
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To make an Emergency Call using the Line Interface Module line, when the IP
connection has failed:
1. Lift the handset.
2. Press the Analog Line key that you have programmed.
The set indicates IP FAIL: ANALOG CALL.
3. Dial your Local Emergency Number.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING
PROGRAMMED
Note: This procedure is in addition to the methods described above.
To make an Emergency Call if Emergency Call Routing is programmed:
1. Lift the handset.
2. Dial your Local Emergency Number (911 or equivalent).
For more information on using the Line Interface Module line, refer to Using the
Line Interface Module.
Group Paging / Meet Me Answer
Group Paging allows you to page a group of telephones through their built-in
speakers. You can belong to as many as three paging groups with one group
designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset.
2. Press Direct Page or dial the appropriate feature access code.
3. Do one of the following:
To page your prime page group, press #.
To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
To respond to a Group Page by using Meet Me Answer:
1. Lift handset.
2. Press the key you have programmed to Meet Me Answer or dial the
appropriate feature access code.
(See Programming Features on Your Phone for instructions on
programming features to your phone.)
3. Do one of the following:
To respond to a page from your prime page group, press #.
To respond to a page from a specific page group, dial the page group
directory number.
Headset Operation
To enable Headset Operation:
Press the Headset feature key.
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To answer a call (when Auto Answer is disabled):
Press the flashing line key.
To answer call (when Call Notification is enabled)
Select Close and then select the prime line.
To hang up:
Press (CANCEL).
To mute your headset microphone:
Press the (MUTE) key. The light turns ON.
To turn mute off and return to the conversation:
Press the (MUTE) key. The light turns OFF.
Make Busy
You can use the Make Busy feature to have your phone appear busy to other
callers. If callers dial your phone number when Make Busy is enabled a
message indicating that your line is busy is displayed on their phones.
To enable Make Busy:
Press the key you programmed to Make Busy. The key illuminates when
Make Busy is activated and MAKE BUSY is displayed.
To disable Make Busy:
Press the key you programmed to Make Busy.
Message Waiting Indicator
The Message Waiting Indicator (MWI) feature allows you to be notified when
messages have been left on another phone. Once you have programmed a key
to MWI, this key is always enabled.
To use MWI to contact the extension that left a message:
Press the key you have programmed to MWI.
Messaging - Advisory
Advisory Messaging enables you to select a notice that appears on your phone
display to inform people visiting your desk of your whereabouts. Select from a
variety of advisory messages, including "On vacation", "In a meeting", or "Out to
Lunch".
To turn Messaging - Advisory on:
1. Press Superkey (must be programmed to a key).
2. If necessary, press the No softkey until "Advisory appears.
3. Press the Advisory softkey when "Advisory Msgs?" appears.
4. Press the Next softkey until the desired message appears.
5. Press the Turn Msg On softkey.
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To turn Messaging - Advisory off:
1. Press Superkey (must be programmed to a key).
2. If necessary, press the No softkey until "Advisory Msgs?" appears. .
3. Press the Yes softkey when "Advisory appears.
4. Press the Turn Msg Off softkey .
Messaging - Callback
To leave a Callback Message when you hear busy or ringback tone:
Press (MESSAGE) or press the Callback softkey.
To respond to a message waiting condition on your phone:
1. Press (MESSAGE).
2. If a password is required, dial your password (and press the Enter softkey
if available).
3. Press the Read Message softkey, and do one or all of the following:
To display the time the message was sent, press the More Msg
softkey.
To display the number of the caller, press the More Msg softkey twice.
To call the message sender, press the Call softkey.
To delete the message, press the Erase Msg softkey.
To view the next message, press (MESSAGE).
You can check for messages from a remote station:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Remote Msging?" appears.
3. Press the Yes softkey.
4. Dial your extension number.
5. Press the Enter softkey.
6. If a password is required, enter your password and press the Enter
softkey.
7. Press the Yes softkey.
You can set, change, or clear a password (up to 7 digits, not including 0):
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Set Password?" appears.
3. Press the Yes softkey.
4. Do one of the following:
To enter a new password, enter your password.
To change or clear your password, enter your current password.
5. Press the Enter softkey.
6. To change or clear your password, do one of the following:
To change your password, enter your new password and press the
Enter softkey.
To clear your password, enter 0.
7. Enter your new password again.
8. If you are setting up or changing a password, press the Enter softkey.
9. Press Superkey (must be programmed to a key).
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Messaging - Cancel Callback
To cancel a Callback:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the number of the called station.
4. Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Hang up.
Music
To turn Music on and off when the phone is idle, do one of the following:
To turn the music on, press the key that you programmed to Music or the
Music softkey.
To turn the music off, press the key that you programmed to Music or the
Music softkey.
When the Music is activated, the key you have programmed is highlighted.
Night Answer
The Night Answer feature allows you to route calls to an attendant or message
at night.
To enable Night Answer:
Press the key you programmed to Night Answer. When you have enabled
Night Answer, this key is highlighted.
To disable Night Answer:
Press the key you programmed to Night Answer
Override (Intrude) N/A
When you dial a number whose owner has enabled Make Busy, your phone
displays the message indicating that the line is busy. You have the option to
override this setting.
To use Override when you encounter a busy tone:
1. Press the key you programmed as Override.
2. Wait for an answer.
Paging N/A
To use Paging:
1. Lift handset.
2. Press the key that you have programmed to Page.
3. Dial the Paging zone number (if required).
4. Make the announcement.
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Record a Call
This feature uses your voice mail system to record your telephone
conversations.
Note: You may be required by law to inform the other party that you are
recording the conversation. For specific instructions, consult your system
administrator.
To start recording while on a 2-party call:
Press the Record Call key. (See Feature Keys elsewhere in this guide for
instructions on programming a Record Call key to your phone.)
Note: Your system may be programmed to automatically begin recording
external calls when you or the other answers.
To control recording, do one or all of the following:
To pause recording, press the Pause softkey.
To resume recording after pausing, press the Resume softkey.
To stop a recording without saving it, press the Erase softkey or
(CANCEL).
To stop and save a recording, press the Save softkey.
Putting the call on hold saves the recording; taking the call off hold starts a new
recording. Depending on system programming, hanging up, or pressing
(TRANS/CONF) or a DSS key, may also save the recording.
To listen to a recording:
1. Lift the handset.
2. Access your voice mailbox.
3. Follow the prompts to retrieve the recording.
Reminder
To program a Reminder:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Reminder" appears.
3. Press the Reminder softkey.
4. Enter the time in 24-hour format.
5. Press the Save softkey.
To view, change, and/or cancel a pending Reminder:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Reminder" appears.
3. Press the Reminder softkey.
4. Do one of the following:
To change the Reminder, press the Change softkey, enter the new
time, and press the Save softkey.
To cancel the Reminder, press the Cancel No. softkey.
To exit without canceling the Reminder, press Superkey (must be
programmed to a key).
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To acknowledge a Reminder when your phone rings once:
Press the Confirm softkey.
Speak@Ease
Users of the Speak@Ease softkey can place a call by speaking the name of the
person they wish to dial. Speak@Ease enables you to have access to Mitel
Speech Server. The Speech Server is a speech recognition application that
routes incoming calls to a specific destination based on spoken commands.
To dial a call using Speak@Ease:
1. Press the key you have programmed to Speak@Ease.
2. Speak the name of the person you wish to call.
Speed Call
Speed Call is an application that allows you to dial a specific number with one
key press. You must program Speed Call on a Programmable key. For more
information on programming this key, see Program Feature Keys Using the
Settings Application.
To make a Speed Call:
Press the key that you have programmed as your Speed Call key.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1. Press the key you have programmed to Flash.
Note: You can program a key to single flash or double flash.
2. Wait for dial tone.
3. Dial the Centrex feature access code.
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USING THE LINE INTERFACE MODULE
Your phone supports the Mitel Line Interface Module. The Line Interface
Module allows you to make and receive calls over an analog line (Line Interface
Module line) connected to your phone. The Line Interface Module operates in
either of the following two modes, as determined by your System Administrator:
Note: Handsfree and on-hook dialing are not supported on the Line Interface
Module line.
For information on emergency number dialing using the Line Interface Module,
refer to Emergency Calls.
Making and Answering Calls Using the Analog key
To make a call using the Analog line:
1. Lift the handset.
2. Press the key you programmed as Analog Line.
3. Dial the number.
Note: When you make an external call over the analog line, a prefix dialing
number is not required. If your phones Analog Line key has the Privacy option
enabled, you cannot access the analog line when another phone is using the
analog line (key is solid orange). To access the analog line, the user of the
other phone must first hang up. To determine whether the Privacy option is
enabled, contact your System Administrator.
To answer a Call using the analog line:
1. Lift the handset.
2. Press the Analog Line key that is highlighted.
To answer a waiting call on the analog line:
Note: If you have subscribed to an analog call waiting service, you may use the
hookswitch or press Cancel ( ) to answer a waiting analog call. When you
are on an analog call and a waiting analog call arrives, you hear a beep. This
feature may not be supported in all regions.
Line Interface Module Mode: your phone allows you to use the Line
Interface Module line at any time
Failover Mode: you can use the Line Interface Module line only when
the IP connection has failed
ANALOG CALL is displayed.
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To answer a waiting analog call or return to the original analog call:
1. Do one of the following:
Press and release the hookswitch
Press Cancel ( )
2. Press the key you have programmed as Analog Line.
To put a current call on hold to answer an incoming analog call:
Press the highlighted Analog Line key.
To switch between the current call and the held call when one of the calls is
using the analog line, do one of the following:
If your current call is using the analog line, press the flashing Line key of
the held call.
The analog call is automatically put on hold.
If your current call is using an IP line, press the highlighted Analog Line
key. The IP line is automatically put on hold.
To end a current call when an incoming analog call arrives:
Press Cancel ( ) and then press the highlighted Analog Line key. The
current call ends and you are connected to the caller on the analog line.
To end the current analog call when an incoming call arrives:
Press Cancel ( ). The current analog call ends and you are connected
to the new caller.
Making and Answering Calls Using the Failover Mode
To make a call using the analog line during an IP connection failure:
1. Lift the handset.
The phone displays IP FAIL: ANALOG CALL.
2. Dial the number.
To answer a call using the analog line during an IP connection failure:
Lift the handset. The call is answered. The phone displays IP FAIL:
ANALOG CALL.
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Access Code Description Access Code
Account Code *5
Callback—Cancel ##5
Callback—-Cancel Individual #5
Callback—Setup (one digit only) 5
Call Forwarding—Busy (External Source) *11
Call Forwarding—Busy (Ext & Int Source) *13
Call Forwarding—Busy (Internal Source) *12
Call Forwarding—End Chaining *16
Call Forwarding—Follow Me *14
Call Forwarding—Follow Me—Third Party **14
Call Forwarding—I Am Here *15
Call Forwarding—No Answer (External
*21
Source)
Call Forwarding—No Answer (Ext & Int
*23
Source)
Call Forwarding—No Answer (Internal
*22
Source)
Call Forwarding—Override *17
Call Hold *7
Call Hold—Remote Retrieve *6
Call Hold—Retrieve #6
Camp On—Retrieve 6#
Camp On—Setup (one digit only) 6
Cancel All Forwarding ###
Cancel Call Forwarding—Busy
#13
(Ext & Int Source)
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Access Code Description Access Code
Cancel Call Forwarding—End Chaining #16
Cancel Call Forwarding Follow Me #14
Cancel Call Forwarding Follow Me—Remote ##15
Cancel Call Forwarding Follow Me—Third
##14
Party
Cancel Call Forwarding—No Answer
#23
(Ext & Int Source)
Clear All Features *#*#
Conference Call *80
Conference Call Split #80
Direct Page *00
Do Not Disturb #4
Do Not Disturb—Cancel *4
Meet Me Answer #00
Remote Clear All Features #*#*
Repeat Last Number Saved #90
Save Last Number *90
Speed Call—Store **91
Speed Call—Dial *91
Multiline Set Headset—On *82
Multiline Set Headset—Off #82
Tone Demonstration *88
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VOICEMAIL
Voicemail Access
Local Access Code
From your own phone (“Private” Phone)
Dial 7000.
From a phone other than your own (“Public and Semi-Public” Phone)
Dial 8999.
After the Voicemail answers Dial # plus your Mailbox Number.
Remote
Call 802-857-7000.
Dial # plus your Mailbox Number.
First Time Tutorial
Be prepared to enter Pass Code (default is 1111), record your name, and
record your greeting.
To Respond To Message Light
Dial local access code 7000. Follow prompts.
To Transfer Caller Directly Into A Mailbox
Press (TRANS/CONF)
Press VMT key.
When Voicemail answers, Press *
Enter the mailbox number at which the caller wants to leave a
Hang up immediately.
To Dial Out Of Someone’s Mailbox
Dial Extension Number.
Notes
New messages are saved until listened to
Played or kept messages are saved for 15 days
Discarded messages cannot be retrieved
message.
AFTER DIALING THE ACCESS CODE (7000 or 8999), WAIT
FOR THE VOICEMAIL SYSTEM TO ANSWER BEFORE
DIALING ADDITIONAL DIGITS.
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Notes:
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Printed by:
800-833-8000
www.twinstate.com
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