Mitel Impresa Nurse Dispatch Service Manual

Handling Alarms with Impresa Nurse Dispatch

How does Impresa Nurse Dispatch work?

Impresa Nurse Dispatch monitors devices such as doors, windows, phones, and pagers.
Impresa Nurse Dispatch informs you of an alarm situation when any one of these devices
has been activated, and communicates this to you via a wired-wireless phone or pager
And prompts you to accept or reject the alarm.

How does Impresa Nurse Dispatch notify me of alarms?

With Impresa Nurse Dispatch, a set of rooms in an Assisted Care Facility (e.g., Rms. 101

– 115) has a primary (Level 1), a secondary (Level 2), and a tertiary (Level 3) caregiver.
If you are the primary caregiver and a resident in one of your rooms activates an alarm
(e.g., presses a pull cord button) the Impresa Nurse Dispatch system calls you on your
wireless telephone. When you answer the call, it plays you a message, e.g., “Alarm level
1, room 106,.” To accept the alarm you must press 1 and then proceed to the room, reset
the alarm, and assist the resident.

What happens if I can’t respond to the alarm?

If you are busy when you receive an alarm call on your wireless phone, you can answer
and press 2 to reject the alarm. The Impresa Nurse Dispatch immediately calls the
secondary (Level 2) caregiver. On answering the call, the secondary caregiver hears,

e.g., “alarm level 2, Room 106. .” To accept the alarm the secondary caregiver must
press 1 and proceed to the room to reset the alarm and assist the resident.

What happens if the secondary caregiver rejects the alarm?

If the secondary caregiver presses 2 to reject the alarm, the Impresa Nurse Dispatch
system immediately calls the tertiary (Level 3) caregiver. The tertiary caregiver hears,
e.g., “Alarm. Level 3, Room 106.” The tertiary caregiver must press 1 to accept the
alarm.

What happens if the tertiary caregiver rejects the alarm?

If the tertiary caregiver presses 2 to reject a Level 3 alarm, the Impresa Nurse Dispatch
system immediately repeats the Level 3 alarm call to the tertiary caregiver. The only way
the tertiary caregiver can end the Level 3 alarm calls is to press 1 and accept
responsibility for the alarm. This ensures that no resident’s call for help goes unattended.
Can there be a backup for the Level 3 caregiver?
There can be from 1 to 6 people in the level three alarm group. If there are two or more,
and if the first person rejects the alarm, Impresa Nurse Dispatch calls the second person
in the group, and so on, until someone in the Level 3 group accepts the alarm.