Mitel FaxMemo Service Manual

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Issue 1 Release 2.0 January 1996

Voice

Processina Solutjons I

FaxMemo

Manual

TM,

Printed in Canada.

Page 2

Table of

Contents

About This Manual

Who Should Read This Manual ......................................................................

How to Use This Manual

Reference Chapters Task Lists

Procedures Menu Maps and Other Navigation Aids

Worksheets

Conventions Used in This Manual ..................................................................

Reader Advisories ..............................................................................................

Before You Start

Console Tips and Techniques Preparing for a Configuration Session

1 FaxMemo Features

FaxMemo Applications .................................................................................

Fax Mail Fax Broadcast

Guaranteed Fax Fax Publishing

Walkaway Fax

FaxMemo Flexible Configuration

Class of Service Options .............................................................................

Cover Page Options ...................................................................................

Billing and Statistics FaxMemo Hardware Equipment Supplied With FaxMemo Series 6 Server Requirements

vii

...............................................................................

...................................................................................... vii

.................................................................................................... vii

.................................................................................................. vlll

.....................................................

................................................................................................... ix

...............................................................................................

......................................................................

........................................................

and

Functions

vii

... ...

Ml1

...

xl11

l-2

.....................................................................................................

.............................................................................................

l-2 l-3

.......................................................................................... l-3

............................................................................................ l-3

............................................................................................

.................................................................

1-3

14 l-5

................................................................................... l-6

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...........................................................

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1-6 l-7

l-7

. . .

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Table of Contents

2 Planning Outside Caller Access

DID Fax Call Routing Switch Integration Fax Call Routing Switch TIE Trunk

General Access Fax Call Routing.. ................................................................. 2-6

Hardware Installation Planning

How Fax Cards

FaxMemo Application Port Requirements ....................................................

Fax Port Planning for Fax Mail ..................................................................

Fax Port Planning for Fax Broadcast Fax Port Planning for Guaranteed Fax Port Planning for Fax Publishing

Fax Port Planning for Walkaway Fax

FaxMemo Hardware Configuration Rules .....................................................

FaxMemo Card Planning Worksheet Task List and Procedures

and Line Cards

..................................................................................

Integration

Fax Call Routing .......................................... 2-5

4 Software Configuration Planning

2-2

.............................................................

Communicate.. ........................................... 3-l

2-2

3-2

..............................

........................................................

Fax

.........................................................

..........................................................

. ............

................ .3-2

3-2 3-3

3-3

............................................................

3-5

Planning Your FaxMemo Configuration .......................................................

Offline Configuration ...................................................................................

FaxMemo Classes of Service (COSs) .............................................................

Fax Features ...............................................................................................

Fax Limits

Fax Networking Features ............................................................................

FaxMemo and RCOS

Adding FaxMemo Options to COSs.. ........................................................... 4-P

FaxMemo Mailboxes

Fax Mail Mailbox Configuration ..............................................................

Fax Broadcast Mailbox Configuration .....................................................

Guaranteed Fax Mailbox Configuration

Fax Publishing Mailbox Configuration

Company Fax Cover Page

Task List and Procedures

.................................................................................................

.................................................................................

...................................................................................

...................................................

.....................................................

........................................................................... 4-17

4-l 4-1

4-l

4-2

.4-7

4-P 4-P

4-12

-4-l

414

415

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5 FaxMemo Billing and Statistics

Billing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Messages Received Disk Usage

Fax Statistics .................................................................................................

Mailbox Statistics .......................................................................................

System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... 54

Fax Group Usage

Task List and Procedures

.................................................................................................

......................................................................................

Report . . . . . . . . . . . ..~.................................-....................-...--..-.-

6 FaxMemo Troubleshooting

Table of Contents

5-l

5-3

5-5

Configuration

Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . ._............_........... . . . . .._..............................

Problems . . . . . . .._...................-............................. ‘: . .._.................

Worksheets

List of Centigram Procedures

Index

Menu Maps

6-l

6- 1

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About This Manual

This manual describes how to configure the FaxMemo software in any of the

Centigram Series 6 Communications Servers:

Model 640

Model 120

Model 70

Who

Should

This manual is intended for technicians and administrators who are responsible for configuring the FaxMemo application on the Centigram Series 6 server.

Read This Manual

How to Use This Manual

This manual contains detailed reference information, a list of tasks that you can

perform, a collection of procedures for performing the tasks, and reader aids such as menu maps.

Reference Chapters

Use the material in chapters 1 through 6 for detailed inquiry into the installation and configuration of FaxMemo in a Centigram Series 6 Communications Server. These chapters discuss how components are related, elaborates on concepts, gives operational details, and contains all necessary tables and figures about configuration. Use the Cent&am Series Glnstalkztion and Service Man&appropriate for your platform for an actual server installation and the VoiceMemo Reference and

Configzcration Manualfor VoiceMemo software configuration.

Task lists

Task lists follow Reference chapters that include procedures. Use the task list, starting with a principal task (shown FaxMemo. Each task listed is described in more detail in a procedure. The task list

is alphabetized, which helps most readers find the desired task (and procedure)

in boldface),

to install and configure

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Procedures

quickly. No particular sequence of tasks is implied. The following example shows how a task list is organized:

Task List

VoiceMemo Release &On&d later

Message Delivery Catiguration-

Procedures follow the task list in the Reference chapter. Follow the steps in Centigram Procedures (G’s) to accomplish the desired tasks. Readers familiar with a Centigram Series G server can use the CPs as a checklist if desired, while readers new to a Centigram Series 6 server can use CPs for step-by-step instructions.

A reference column in each CP contains pointers, when necessary, to supplemental

information such as another procedure, another manual, a technical reference, or a menu map.

Each CP is numbered for document identification and referencing; numbering does not indicate a sequence of performance. also provided. It gives each CP’s title, Chapter number, and which other procedures either call it or are called by it.

Menu Maps and Other Navigation Aids

Most of the documents in the new Centigram Series 6 document library have menu maps. You can refer to these document navigation aids at any point to help you reach a menu. And don’t overlook the index; it is the fastest way to fmd all

references to a specific topic.

A numerical list of all Cl?s in this manual is

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Worksheets -

You will find blank worksheets in the back of this manual.

completing the worksheets are in the Reference chapters.

you have completed the appropriate worksheet.

Conventions Used in This Manual

The procedures in this manual use the following conventions to describe how you

enter FaxMemo configuration information and how information is displayed on the Centigram Series G server console:

Press

Enter

Press

the Enter

number is correct.” On some keyboards, this key is labeled

“Return” or has a return arrow

key. For example, “Press

(J)

Instructions for

Many of the CPs assume

Enter

if the current

on it.

Enter

bold

Select:

Prompt:

Response; Number of the line group

Type

the

text shown, then press the line and then press

Words or characters in bold rype indicate either a value to be

entered by you exactly as shown or, when used to indicate a variable entry, describe the type of value to be supplied by you. above.

What you select from

a displayed menu

(G) Current Group

number (l-24)”

Enter a group number =

What you enter iv

response to the prompt

the Enter

means type a number from 1 through 24,

key.

A displayed prompt

for information

(l-24)

to be used for the application.

key. For example, “Enter

See example

Note:

Unless otherwise stated, press Enter after each response you enter.

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Reader Advisories

Reader advisories used in this manual are shown below.

Note:

Information especially useful in relation to this procedure.

CAUTION!

Information that helps you prevent equipment or sofiware

damage.

CAUTION! Information that helps you avoid electrostatic discharge

(ESD) damage to the equipment.

WARNING!

Information that helps you prevent an interruption to telecommunications traffic.

WARNING! A hazard that can cause you personal injuxy.

DANGER!

Warns of a condition that could severely injure or kill

you.

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Before

You Start

This manual assumes that you are familiar with using a console and keyboard. This

section describes how to use the Centigram Series G server effectively.

Console lips and Techniques

The tips and techniques offered in the following paragraphs can make configuration entry sessions at the Centigram Series 6 server maintenance console more productive.

Mewing Menus

When you finish entering a value for a parameter, the server displays an

abbreviated form of the current menu, called the “short menu.” To view the complete current menu when a short menu is displayed, just press Enter.

l To

return to the Main Menu from any VoiceMemo application

configuration menu, press X (Exit), until the Main Menu appears.

Accepting Defaults

To accept a default displayed in a

To accept a default displayed in a menu, no action is necessary.

prompt;

just press

Enter.

Avoiding Automatic Exit

CAUTION!

The Centigram Series 6 server “times out” after

This means that if you do not enter anything at the console for

15 minutes, the server automatically exits from the current program. When this happens, all work that has not been saved on the disk is lost.

To avoid being timed out and losing your work, follow these steps:

1. When you need time to think, write down the name of the current menu.

minutes.

2. Exit to the (server) Main Menu.

3. When you want to continue your work, enter the appropriate menu options to regain your place.

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If you find that the Centigram Series 6 server has timed out, follow the steps below. If your screen is blank, press any key to reactivate the screen and then continue with these steps.

Press any key to start the login sequence.

2. Enter your user ID and password (if requested).

3. Starting from the Main Menu, enter menu options to proceed to the menu from which the server timed out.

4. Reenter data as needed to regain lost work.

Quitting an Entry Session

At any point during entry of offline or online parameters, you&n quit. Quitting

discards all parameter entries you have made and leaves the VoiceMemo application configuration the way it was before you started entering parameters.

To quit from the VoiceMemo Configuration Oflline or Online Menu:

Select:

Prompt

Response: Y to return to the VoiceMemo Configuration Main Menu.

Q+-

Quit and forget changes? (y/n) =

Forget Changes

Shortcut Commands

You can use the Ctrl (Control) key or the / (slash) key while simu.lmneously pressing

another key to execute shortcut commands at an Centigram Se&s 6 server maintenance console.

GCOS menus, return to the VoiceMemo Configuration Menu and save any entries.

From the oflline or online menus, or FCOS, LCOS, GCOS menus, return to the VoiceMemo

Configuration Menu without saving any entries. Stop scrolling a displayed report. Resume scrolling a displayed report.

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Preparing

for

a Configuration Session

Before you begin a configuration session, you need the following:

The

VoiceMemo R&wnce and ConJ;guation Manual

Centigram Series G server maintenance console (video monitor and

keyboard) and VoiceMemo module, with power on

At least two telephones for configuration testing

A blank 3.5-inch diskette on which you can copy your configuration

Completed worksheets (an initial supply of blank worksheets is included in

the VoiceMemo ltejmence and Configuration Manmzl)

”

. . .

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1 FaxMemo Features and Functions

FaxMemo is an optional feature that allows VoiceMemo users and outside callers to exchange faxes through user mailboxes and special mailboxes. It consists of one or more FaxMemo cards and software integral to the Centigram Series 6 Communication Server, and provides a set of fax-related features and limits that you can assign to VoiceMemo mailboxes.

In a common fax transmission, the sender inserts a document into the sending fax machine. The document is scanned and sent as data to the receiving fax machine, where it is printed out, as shown in Figure l-l.

FAX

. . . . . . . . . . . . -

. . . . . .

Figure l-1 Common Fax Transmission

. . . . . . . . . . . . a

. . . . . .

FAX

WOlFAX

With FaxMemo, fax documents are stored electronically as “fax messages” in VoiceMemo mailboxes. From there, faxes can be delivered to any fax machine at any

time, distributed to other mailboxes, sent over a network, or viewed on a PC

(requires the OneView optional feature). Figure l-2 shows the basic operation of

FaxMemo.

FAX

. . . . . . . . . . . . -

. . . . . . 1

. . . -

. . . . . . -

. . . . . .

f&3

Figure 1-2

FAX

Fax Transmission

With

6002FAX

FaxMemo

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FaxMemo Features and Functions

FaxMemo overcomes many of the problems inherent in typical fax communication:

Callers sending a fax do not have to wait due to the receiving fax machine being busy with another transmission.

Faxes are stored in password-protected user mailboxes. Faxes do not sit at the fax machine for anyone to read.

Recipients receive notification when a new fax arrives. Incoming faxes do not sit for days because recipients do not know they are there.

Faxes can be annotated with voice messages (also called voice coversheets), relieving the sender of typing out explanatory notes.

The recipient decides when and where a fax is printed out. a FaxMemo user away from the office could call his VoiceMemo mailbox and direct a fax, deposited there by someone else, to be delivered to his

hotel, the airport, or wherever there is a convenient fax machine. After reading the fax, he could call back into his mailbox and send the fax to another party, perhaps a prospect waiting for a quotation.

For a description of end-user features and functions, see the User Gaidefor

VoiceMemo and Fdmo.

FaxMemo Applications

FaxMemo applications include Fax Mail, Fax Broadcast, Guaranteed Fax, Fax Publishing, and Walkaway Fax. You can use one or more of these applications, in any combination. For more information about planning and configuring these applications, see the “Sofiware Configuration Planning” chapter.

Fax Mail

Fax Mail is the most general and widely used application of FaxMemo. With Fax Mail, incoming faxes are stored electronically as “fax messages” in a user’s mailboxthe same mailbox that stores voice messages. Users are then notified of their new fax messages in the same manner as with voice messages (for example, message waiting light, pager, stutter dial tone).

For example,

l-2

By calling into their mailboxes, users can retrieve their fax messages at any time by sending them to any fax machine. In addition, users can call into their mailboxes from fax phones and retrieve their fax messages “online” at that fax machine. Users

of Fax Mail have the same options that are available to them through voice mail: fax messages can be played, answered,

given to another mailbox, distribution list, or

off-system telephone (fax> number.

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Fax Broadcast

Guaranteed Fax

FaxMemo Feanues and Functions

Fax Broadcast allows a user to make and send a fax message simultaneously to multiple destinations using a distribution list. The destinations can include any other users’ mailboxes, users on another VoiceMemo system connected with Centigram’s MESA-Net digital network, or outside telephone numbers. For example, a product manager could disseminate price changes to the sales force with a copy of the new price list and an attached voice message explaining the changes. Fax Broadcast messages can be scheduled for future delivery (when rates are lower), and the Series 6 server can automatically retry calls to numbers that are busy or do not answer.

with FaxMemo, delivery of incoming faxes can be guaranteed even when the company or department fax machine is busy, runs out of paper, or is otherwise disabled. One or more Guaranteed Fax mailboxes are assigned to a hunt group with

the fax machine. When the machine is busy, the incoming faxes are routed to and stored in the mailboxes; the caller never realizes that the fax did not go directly to a fax machine. The mailboxes then automatically and continually try to deliver the stored faxes to the same or another f$x machine.

Fax Publishing

Walkaway Fax

You can configure a FaxMemo mailbox to deliver a voice message and a fax to any

caller on reaching the mailbox. This provides a convenient way to publish frequently requested information to employee users, customers, or any outside callers.

The caller can reach the mailbox containing the appropriate information directly or

be led by voice prompts through a mailbox tree or chain structure. The mailbox containing the fax can do either of the following:

Play a voice coversheet or a menu or both, giving the caller the choice to

either receive the fax online or enter a telephone number for delivery of the fax.

Immediately begin transmitting the fax.

Walkaway Fax appears to the sender exactly like a regular fax machine. With this

feature, callers dial a telephone number (from a fax machine or a PC running fax software) and immediately send a fax, without a voice coversheet, directly into a user’s mailbox. Callers do not have to respond to prompts or monitor the call. The walkaway Fax Mailbox listens for fax tone while playing a greeting, and if detected, receives the incoming fax. If none is detected, normal message recording ensues.

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FaxMemo Features and Functions

FaxMemo Flexible Configuration

The FaxMemo configuration software includes menu selections so the system

administrator can assign FaxMemo resources to line groups and add the fax options to existing FCOSs (Features Classes of Service), LCOSs (Limits Classes of Service), and NCOSs (Network Classes of Service) e settings can also be used to control fax delivery destinations.

Class of Service Options

RCOS (Restriction Class of Service)

Following are lists of FaxMemo feature, limit, and network options.

Each of these

options is described in detail in chapter 4, Software Configuration Planning.

FCOS Fax Options

Receive fax messages Make fax messages Give fax messages Deliver fax to default fax phone number Deliver fax online

Deliver fax to designated telephone number User changeable default fax phone number for fax delivery Fax on demand Receive fax messages only

Automatic receipt for fax message sent

Fax cover page

Walkaway Fax

Discard fax messages after delivery Fax verify Deny user change of fax cover page

Display a FROM field on fax cover pages Display a promotional message on fax cover pages

Automatic fax retrieval

End of session delivery Retrieve all unplayed faxes

Receive fax on record timeout Play fixed initial prompt for walkaway fax

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LCOS Fax Options

Maximum number of digits allowed for the fax delivery phone number

Number of fax messages per mailbox

CNG tone detection length

Fax delivery retry frequency

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Cover Page Options

FaxMemo provides three cover page options for faxes sent out from the server:

FaxMemo Features and Functions

Fax delivery retry interval

Retention time for played, unplayed, and urgent fax messages

Retention time for fax receipts

NCOS Fax Options

Make fax message to the network

Give fax message to the network

Answer fax message to the network

Each mailbox owner can have a personal fax cover page. This option allows a mailbox owner to fax their own cover. page into their mailbox

(via the User Options Menu). The system sends the personal cover page

with any fax sent from the mailbox to a telephone number. Faxes

retrieved online do not include a cover page.

The system can send a company cover page. If a cover page is put in the administrator’s mailbox, it becomes the cover page for all faxes sent from that line group for all mailboxes that do not have a personal cover page. You can assign separate administrator’s mailboxes, each with a different

cover page, to each outbound line group with fax capability.

3. The system generates a default cover page for any mailboxes that do not have a personal or company cover page. The default cover page contains the following information:

A “To” field showing the name of the sending mailbox

A “From” field, indicating the system or service that the fax was

sent from (optional)

The number of pages in the fax

A time field, showing the time that the fax was sent, including a

time zone designator

The date that the fax was sent from the mailbox (not the date the fax was sent to the mailbox)

A promotional or greeting message of up to 60 characters

(optional)

Note:

If feature bit 200 is not enabled for a mailbox, the system does not send any cover page.

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FaxMemo Features and Functions

Billing and Statistics

The Series 6 server keeps records of fax traffic, both at the system and mailbox level. Mailbox owners can be billed for faxes sent and.received, either in terms of the

number of faxes, or in terms of the total number of pages

Series 6 servers offer two other methods of billing mailbox owners for fax usage. transactions are recorded in Call to a computerized billing system for interpretation and billing. Or the server can place fax calls using mailbox owners’ long distance carriers and calling card numbers. This can eliminate the need for any further billing, because there is no toll incurred by the server.

Fax

statistics

storage.

See the topics.

FaxMemo

FaxMemo Hardware

The MVIP faxcards used in Series 6 servers work with the line cards to provide fax

services during call sessions. interfaces. They communicate over the MWP bus with the line cards, which contain the telephone interface hardware and control the call sessions. -Figure these communication paths.

Detail

reports are also available to monitor the use of fax

Billing and Statistics chapter for more information on these

The MVIP fax cards do not have direct telephone

Recorder records, which can be downloaded

groups

and fax

l-3

illustrates

Fax

MVIP Bus

Figure 1-3 Fax Card to Line Card Communication

Because MVIP fax cards are not physically attached to an individual line or line card, they can communicate over the MVIP bus with any line card.

In this way, they can

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serve as a fax resource to any line card. MVIP fax cards can be a dynamicallyallocated resource pool for several line card groups, or they can be assigned to a single

line group. When a fax group is assigned to a line group and the number of fax channels is the same as the number of line ports, the fax group is dedicated fax group, there is always a fax resource available for every line port.

See the Hardware Installation l%nnin g chapter for a further explanation of FaxMemo hardware.

Equipment Supplied With FaxMemo

Each FaxMemo package includes the following items:

Two 3.5-&h FaxMemo Optional Feature software ‘diskettes

One or more MVIP Faxh4erno cards with two, four, or eight-port capacities

One V&Nemo F’cMemo Manual (this document)

The number of user guides ordered

FaxMemo Features and Functions

a’tdicated.

With a

If any of these items are missing, contact your Centigram distributor.

Series 6 Server Requirements

FaxMemo can be installed and enabled in any Series 6 server with VoiceMemo Release 5.02 Revision A software or later. Your system must have Release 6.0 or later to use MSQP FaxMemo cards that work with line cards on the MVIP bus.

Your system must have one empty card slot for each FaxMemo card to be installed.

You must take the sewer out of service for about I5 to 30 minutes for FaxMemo

card installation. The total time required depends on the number of FaxMemo cards that you will iustall. tier you install the hardware and configure the software, you must activate the new corr&uration, resulting in a momentary loss of call processing capabilities.

Note:

If your Series G server was ordered as a new system with the FaxMemo optional feature, the FaxMemo cards and software were installed at the factory.

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2 Planning Outside Caller Access

With the FaxMemo optional feature, outside callers can leave fax messages for

mailbox owners just as if they were sending a fax to a fax machine. instances, callers believe they are dialing directly to a fax machine, and are not prepared to perform any special functions to deliver a fax. Therefore, for the fax mail application to be effective, the system must allow the callers to deposit faxes into the appropriate mailboxes without any unexpected requirements.

In most non-service provider FaxMemo installations, mailbox owners have two mailboxes on the system. The first is their standard mailbox where they receive and play their messages. The second is a broadcast mailbox with walkway fk enabled which is transparent to the mailbox owner and automatically sends fax messages into the mailbox’owner’s standard mailbox upon message receipt, as shown in Figure 2-1. The reason for the broadcast mailbox is to allow mailbox owners to publish a

telephone number where callers can send a fax directly to them. This second number goes directly to the broadcast mailbox without first ringing at any telephone. This allows for a situation that is familiar to both the caller and the mailbox owner.

PBX/CO

Voice calls to ext. 1234

. . . . . . . . .

. . .

In most

RNA/Busy forward

Fax cells to ext 1235

Figure 2-l The Broadcast Fax Mailbox Setup

There are several ways that callers sending faxes can be routed to the correct

mailboxes. These include DID routing, Switch Integration routing, Switch Tie

Trunk Integration routing, and General Access. It is possible to combine two or

more of these methods to meet user needs and cost requirements.

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Page 23

Planning Outside Caller Access

Note:

DID Fax Call Routing

The simplest routing method is to connect a second FaxMemo-equipped inbound

line group to DID trunks directly from the CO. In this scenario, each mailbox owner that has fax mail capability is provided with a DID telephone number that allows a caller to deposit a fax message, or voice and fax message, into a broadcast mailbox on the system. Because the DID method involves additional trunks from the central office that bypass the PBX, it can be used in any &itch environment. It does incur the expense of the DID lines and DID numbers for all users with FaxMemo capability. Figure 2-2 shows this configuration.

and Messages

The primary purpose of the call routing scenarios in this chapter is to show possible switch connections. There are many ways to

configure line groups and assign fax resources. Fax resources can be dedicated to a single lime group or shared by inbound and outbound line groups.

A - Inbound Integrated Line Group without Fax Resources

B - inbound DID Line Group with Assigned Fax Resources

Fax Retrieval

Figure 2-2

C - Outbound Line Group with Assigned Fax Resources

DID Fax Call Routing

Switch Integration Fax Call Routing

Fax Mail is supported by most of Centigram’s PBX and Centrex integrations. Switch integration works the same way as DID fax call routing in that the caller is directed immediately to the appropriate mailbox. This method requires every person with Fax Mail capability to have a-second DID number (both CO and PBX) that

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Page 24

goes to a software-only phantom extension on the PBX. The phantom extension numbers must correspond to the broadcast mailbox numbers, and must be hardforwarded to the VoiceMemo pilot number. This method of fax call routing is shown in Figure 2-3.

voice Calls

and Messages

FAX

. . . -

. . .

. . . -

m-9

Planning Outside Caller Access

A - inbound Integrated Line Group with Assigned Fax Resources

Fax Retrieval

Figure 2-3

The advantage of this method is that fax calls are answered immediately by the

desired party’s FaxMemo broadcast mailbox, and it does not require any trunks directly from the central office. However, it does require the expense of an additional DID number for each mailbox owner with fax capability.

Not all switches support a phantom extension capability. If your switch does not support this, then you must use another method If your switch supports multiple in-bound line groups, you can use the second method of switch integration.

B - Outbound, Line Group with Assigned Fax Resources

Switch Integration Fax Call Routing, Method 1

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Planning Outside Caller Access

Voice Calls

and Messages

FAX

. . . -

. . .

. . . -

. . . . . .

VoiceEax

Message Deposit

PBX

RI&BUS

Fonvar

Hunt 1

.._..__.-..

-gzB

..A..........

d&l

. . . a

. . . -

. . .

. . . a

. . . . . .

w -

FAX

Fax Retrieval

Figure 2-4

A+-

A - Inbound Integrated Line Group without Fax Resources

B - Inbound Integrated Line Group with Assigned Fax Resources C - Outbound Line Group with Assigned Fax Resources

Switch Integration Fax Call Routing, Method 2

ema=Ax

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Planning Outside Caller Access

Switch TIE Trunk Integration Fax Call Routing

This method utilixes the tandem switching capabilities of many PBXs. If the integration routing method is not supported by your switch, this method still allows you to use a line group to the switch from the CO, but could require additional

cards in the PBX This method also requires everyone with fax capabiliry to have a

second DID number from the CO.

When the switch receives a call on one of the DID lines, it passes the call and its related information to the Series 6 server over a set of TIE trunks. The call information allows the server to connect the caller to the appropriate mailbox. Figure 2-5 shows this method of fax call routing.

. . .

:::

voice call.5

and Messages

vok9/mt

Message Deposit

m7FAx

A - Inbound Integrated Line Group without Fax Resources

B - Inbound TIE Trunks Line Group with Assigned Fax Resources

Fax Retrieval _

C - Outbound Line Group with Assigned Fax Resources

Figure 2-5 Switch TIE Trunk Integration Fax Call Routing

One disadvantage of TIE trunk integration is that many PBXs do not allow callers to transfer on TIE trunks. If most of the calls on these trunks are fax calls though, few

callers need to transfer.

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Page 27

Planning Outside Caller Access

General Access Fax Call Routing

The alternative to DID or switch integration routing is to have a single fax message number that, upon answering, requests that the caller enter the mailbox number of the party who will receive the fax. inbound line group. The advantage of this access method is the security arid screening that it offers, since only those who know the mailbox number can access it. This method is available on any PBX or key system with no special hardware or software requirements.

Voice calls

and Messages

Figure 2-6 shows these calls routed directly to the

PBX

RNA/BUS

Forwe JJ

I \

Hunt

-43

A - Inbound Line Group with Assigned Fax Resources

Fax Retrieval

Figure 2-6 General Access Fax Call Routing

B - Outbound Line Group with Assigned Fax Resources

2-G

Page 28

3 Hardware Installation Warming

Planning the hardware to support FaxMemo involves:

Knowing how you will route fax calls to the Series G server (Chapter 2)

Understanding the relationship of fax cards to line cards

Understanding the requirements of the FaxMemo application(s) that you

will use on your system

Knowing the expected volume of fax call traffic for your system

Following the five hardware configuration rules

You need all of this information to fill out the FaxMemo Card Worksheets.

How Fax

Cards and

Fax cards and line cards work together to provide fax services on a Series 6 server.

The line card handles all line signaling, supetision, and voice/f+ transmissions.

The fax cards have no direct connection to telephone services, but communicate with the line cards over the MVIP bus, as shown in Figure 3-l.

line Cards Communicate

MVIP Buss

Figure 3-l Fax Card to line Card Communication

A voice port requests a fax resource over the ANIP bus when it detects an incoming

fax tone during a walkaway fax call session or when a user pushes a key to leave a fax.

3-1

Page 29

Hardware Installation Planning

Once an association with a fax channel is made, the voice port passes all fax-related data to the fax channel, which converts it into a format suitable for storage on the system hard disks. When the fax transmission/reception is complete, the voice port releases the fax channel and continues with the call session. The fax channel is immediately available to service other voice ports.

FaxMemo Application Port Requirements

Each FaxMemo application has unique requirements for fax-equipped ports on a Series 6 server. You can combine any or all FaxMemo applications on the same line groups, provided you allow enough FaxMemo cards to carry the call traf&.

Fax Port Planning for Fax Mail

For general purpose Fax Mail between outside callers and mailbox owners, and between mailbox owners, you need fax groups connected with both inbound and outbound line groups. The requirements parallel those for voice message handling. Inbound line groups with fax are required for outside callers or users depositing faxes in mailboxes and for users retrieving faxes online. Outbound line groups with fz are required for users to deliver their faxes to a fax machine, or to send a fax to an offsystem number. (The “give fax message” option is handled by software and does not use a fax port.)

Fax Port Planning for Fax Broadcast

Fax Broadcast is like Fax Mail, but with many recipients for each fax message. Broadcast allows a user to send a fax message to a number of people by using the

VoiceMemo distribution list features. The sender uses an inbound fax-equipped

port to send the fax to a personal distribution list or to a master broadcast mailbox. The server distributes the fax directly to on-system users (no fax port is needed for distribution). Fax groups connected with inbound and outbound line groups are required for users to retrieve their faxes as described in Fax Mail.

If users broadcast often to off-system numbers, you must size the system with the appropriate number of outdialing ports that can use fax resources.

Fax Port Planning for Guaranteed Fax

In Guaranteed Fax, you include FaxMemo mailboxes in a hunt group with company or department fax machines to handle the overflow when the machines are busy or out of service. Guaranteed Fax requires an inbound line group with fax for the mailboxes on the hunt group. Faxes outbound from these mailboxes to fax machines need outbound fax port capability. port capability to Fax Mail or Fax Broadcast outbound ports.

Fax

If traffic allows, you can assign the outbound

3-2

Page 30

Fax Port Planning for Fax Publishing

A Fax Publishing application usually has some number of documents stored in special fau mailboxes on the Series G server. Callers that reach the system use their push-button phones to request that certain documents be faxed to them. Fax

Publishing requires a minimum number of fax channels connected with inbound line groups to place the documents in the system for retrieval.

If you allow callers to receive the fax documents online (that is, while calling from a fax machine), you need fax groups connected with an inbound line group. If you require callers to input the phone number of their fax machine for delivery, you only need fax groups connected with an outbound line group. If you offer callers their choice of methods, you need fax groups for both inbound and outbound line groups. You might require dedicated fax groups, depending on the number of calls expected and the number of faxes published sirnultaneonsly.

Fax Port Planning for Walkaway Fax

Walkaway Fax is a special feature that you can activate for Fax Mail, Fax Broadcast,

and Guaranteed Fax applications. When Walkaway Fax is activated, callers can send from a normal fax machine (or PC with a fax card) to the Series G server just as if they were sending to another fax machine - they do not need to listen or respond to any voice prompts before sending a fax.

Hardware Installation Planning

Walkaway Fax by itself only requires fax groups connected with inbound line groups to deposit faxes. Depending on which other FaxMemo applications you are using with Walkaway Fax, mailbox owners may be able to use the same inbound line

group to retrieve the faxes on line, or you may need fax groups on an outbound line

group so that users can deliver their faxes to fax machines.

FaxMemo Hardware Configuration Rules

Rule #l: Every voice port that either sends or rece’nres a fax must have

It is easier to plan fax cards if you familiarize yourself with these five hardware

configuration rules.

access to a fax channel.

Any call that either deposits a fax or retrieves a fax message on line (caller is calling

from a fax phone) must be answered by a voice port with access to a fax channel. Likewise, any outbound call that delivers a fax must be made from a voice port with access to a fax channel. Voice ports in line groups that are not assigned to a fax

group cannot send or receive faxes.

Fax channels do not have to be assigned in a one-to-one relationship with voice ports. Because the FaxMemo cards use the h4VIP bus to communicate with the line

3-3

Page 31

Hardware Installation Planning

cards and do not have direct connections to specific phone lines, any channel on a FaxMemo card addition, fax channels are allocated dynamically - once a channel completes a session, it is available to service another session on another port.

See rule #2 and rule #3 for more information on assigning fax channels to voice

ports.

can service any port on any line

card in the same module. In

Rule #2: A fax group can be shared by more than one line group.

A fax group (a defined set of fax channels) can be assigned to more than one line

group, and its channels are then shared by the voice ports in those line groups. Fax groups can be shared by both inbound and outbound line groups. Figure 3-2 shows a shared fax group.

There can be more voice ports than fax channels - the fax channels are allocated as

they are needed for the different call sessions. If all of the fax channels in the fax

group are in use by call sessions and another call session requests a fax resource, the

system informs the caller that the fax cannot be sent/received.

Rule #3: A fax group must be dedicated to a line group to guarantee

availability of a fax resource.

When there is a one-to-one relationship between the number of voice ports in a line

group and the number of channels in its associated fax group, the fax group is considered line groups that carry a lot of fax tra%c will never be unable to get a fix resource.

A Series 6

‘--- _____--____-------------- --/

---w-_-c

dedicated

server

to the line

can have dedicated and shared fax groups, as show in Figure 3-2.

group.

This configuration ensures that voice ports in

Fax Group 2 shared

y Line Groups 2 and 3

I I I I

6027FAx

Figure 3-2

Fax Group to line Group Relationships

Page 32

Hardware

Installation

Planning

Rule #4:

Rule #5:

Line groups connected to fax groups can still perForm all other VoiceMemo functions.

Ports that are equipped for FaxMemo can per&m any VoiceMemo function. For example, the same outbound line group that delivers faxes can also make message delivery and paging calls. L&wise, the same line group that performs telephone answering functions can also receive inbound faxes. There is no need to dedicate line

groups to perform FaxMemo functions.

It may be a better use of system resources to have a separate line group for some fax applications.

In most FaxMemo installations, every line group in the system does not need a dedicated fax group. The only time a fax channel is absolutely required on an inbound call is when a caller sends a fax. The only time a fax channel is required on an outbound call is when the system needs to deliver a fax.

For some fax applications, such as Fax Mail, a fairly low percentage of calls involve fax transactions. The fax traffic for these applications probably can be carried by a

single fax group that is shared by incoming and outgoing line groups. of fax channels in the fax group should be large enough to provide an acceptable grade of service to fax callers.

The number

For other fax applications, such as Fax Publishing, it is likely that every call involves a fax transaction. You may want to have a separate line group for these applications

and dedicate a fax group to the line group so that there is always a fax channel for

every voice port. The line group may be incoming or outgoing, depending on whether callers must call in from a fax machine and receive faxes online (incoming),

or whether they can enter a phone number for the fax to be delivered (outgoing).

By configuring some fax groups as shared and others as dedicated, you can utilize

your fax resources to provide an appropriate grade of service for each fax application.

Note:

If a caller on an inbound line group tries to send a fax when there are no resources available, the system plays a prompt telling the caller that it cannot process the request at that time. fax resources available for an outgoing fax call, the server retries the call (according to LCOS settings) until one is available.

FaxMemo Card Planning Worksheet

With the information that you have gathered from chapters 2 and 3, you should be

able to fill in the FaxMemo Card Planning Worksheets. A sample worksheet

follows. Blank worksheets for photocopying are in the worksheets section at the end of this manual. Make a copy for each server module in which you are installing FaxMemo cards.

If there are no

3-5

Page 33

Hardware Installation Planning

For each fax card in each module, enter the Faxhkmo card serial number, the system slot number, the number of channels on the fax card, and the base I/O address (see

Technical Reference 1904). Identify the fax group that each fax channel belongs to,

and the line group(s) that it is connected with, and whether the fax group is dedicated to one line group or shared.

Page 34

FaxMemo Card Planning Worksheet

Hardware

Hardware Installation Planning

Backplane

Module No.

I 2 I 14

Confiauration

Fax Group #: 1

Connect with line Group(s): I Dedicated El Shared 0

(module:slot:channel)

I I

Slot No. Serial No. Channels

14 I

I 15 I

Module #: 1 Total Number of Channels: 16

Triplet

1:15:0

1:15:1

FaxMemo

I I

Card

413 0 100

Number of Base I/O

/ Address 1

0 I 128 I

512

Triplet

(module:slot:channel)

1:14:0

1:14:1

I 100 I

Prepared By: Installed By:

1:15:2 1:15:3

1:15:5 1:15:6

1:15:7

I I

1:14:2 1:14:3 1:14:4

1:14:5

1:14:6

1:14:7

Date:

3-7

Page 35

Page 36

Hardware Change Task list

Pagelofl

VoiceMemo Release G.OA and later

Task

FaxMemo Hardware Changes

Replace an MVIP Fax Card

Install an MVII? Fax Card ........................................................................ CP 7510

Remove an MVIP Fax Card

Procedure

.................................................................

..................................................................... CP 7511

CP 2146

Page 37

Page 38

Replace an MVIP Fax Card

This procedure describes how to replace an MVIP fax card in a Series 6 server.

DANGER!

cd146

Page 1 of2

VoiceMemo Release G.OA and later

Disconnect the system from its power source before connecting cables, components, or both.

CAUTION!

Protect your system from ESD damage during handling of all components.

WARNING!

This process requires the module to be shut down, resulting in loss of call processing capabilities. Centigram recommends that you perform thi s procedure during periods of low call traffic.

Note:

@2l Observe Precautions

You can find ‘IRS referenced in this procedure in the Ce&gnzm Series G :

lZej4ffence Mand.

1. Put on a grounded wrist strap, attaching the other end to the Series 6 server. Doing so protects the component from electrostatic discharge.

2. Shut down the system, press the reset button, and turn off the power.

CAUTION!

Removing a component while the power is on can severely

3. Wait one minute after you turn off the power before you remove any components.

The hard disk should stop spinning and be quiet.

4. When removing a component, place it on a non-conductive surface, such as an anti-

static bag. Make sure you have the anti-static bags required before you begin.

damage both the component you are working on and others.

@IQ Before You Begin

5. Configure the fax card.

cl? 5700

TR 1904

D0CRcv.A

Page 39

GP 2146

Page 2 of 2 Release G.OA and later

SFP

@D Remove the Fax Card

6. Remove the cover on the system. On a Model 640, remove the front panel of the CPU assembly.

7. Identify the fax card to remove.

8. Using the plastic loops, remove the MVIP cable. You only need to remove the cable from enough cards so that you can access the fax card.

9. Use a screwdriver to unfasten the bracket screw that holds the fax card to the yd cage.

10. Grasp the fax card firmly, and pull it straight out.

11. Place the fax card on a static bag.

CD Install the New Fax Card

12. Pick up the new fax card. Hold it with the backplane connector facing away from you.

13. Insert the fax card into the alignment grooves of the card cage.

Rei%m2ce

.l4. Slide the fax card along the grooves until the fax card backplane connector is

touching the corresponding connector on the backplane.

15. Be sure that the two connectors are properly aligned, then press firmly on the edge

of the fax card until the connectors are fully seated.

16. Tighten the bracket screw that holds the fax card in the card cage.

17. Reconnect the MVIp cable to all appropriate cards.

18. Replace the cover on the system.

19. Restore power to the server.

20. If you installed the new card in a different slot, or if the replacement card is not

identical to the card that you removed (same number of channels, same base I/O address), delete the old card and add the new card to the Resource Manager.

Page 40

Install an MYIP Fax Card

This procedure describes how to install an MVIP fax card in a Series 6 server.

DANGER!

Disconnect the server from irs power source before connecting cables,

components, or both.

CAUTION!

07510

Page 1 of 2

VoiceMemo Release 6.OA and later

Protect your server components.

from ESD damage during handling of all

WARNING!

This process requires the module to be shut down, resulting in loss of call processing capabilities. Centigram recommends that you perform this procedure during periods of low call traffic.

Note:

Step

You can find TRs referenced in this procedure in the Centigram Series G

Reference

Manual.

@II Observe Precautions

1. Put on a grounded wrist strap, attaching the other end to the Series 6 server. Doing so protects the component from electrostatic discharge.

2. Shut down the server, press the reset button, and turn off the power.

Technical

Reference

CAUTION!

Removing a component while the power is on can severely

3. Wait one minute after you turn off the power before you remove any components. The hard disk should stop spinning and be quiet.

4. When removing a component, place it on a non-conductive surface, such as an antistatic bag. Make sure you have the anti-static bags required before you begin.

damage both the component you are working on and others.

@I9 Install the Fax Card

5. Set switches on the MVIP fax card.

6. Remove the cover on the server. On a Model 640, remove the front panel of the CPU assembly.

TR 1904

Dot Rev. A

Page 41

cl? 7510

Page 2 of 2 VoiceMemo Release 6.OA and later

Step

7. Using the plastic loops, remove the MVIP cable. You only need to remove it from enough cards so that you can install the fax card.

8. Pick up the fax card. Hold it with the backplane connector facing away from you.

9. Insert the fax card into the alignment grooves of the card cage.

10. Slide the fax card along the grooves until the fax card backplane connector is touching the corresponding connector on the backplane.

11.

Be sure that the two connectors are properly aligned, then press firmly on the edge

of the fax card until the connectors are fully seated.

12. Tighten the bracket screw that holds the fax card in the card cage.

13.

Reconnect the hNIP cable to all appropriate cards.

14. Replace the cover on the server.

15. Restore power to the server.

erence

Dar RN. A

Page 42

Remove an MMP Fax

This procedure describes how to remove an MVIP fax card from a Series 6 server.

DANGER!

Disconnect the server from its power source before connecting cables, components, or both.

CAUTION!

Card

cl?7511

Page 1 of 2

VoiceMemo Release 6.OA and later

Protect

components.

your server from ESD damage during handling of all

WARNING!

This process requires the module to be shut down, resulting in loss of call processing capabilities. Centigram recommends that you perform this procedure during periods of low call traffic.

Step

@D Observe Precautions

1. Put on a grounded wrist strap attaching, the other end to the Series 6 server. Doing so protects the component from electrostatic discharge.

2. Shut down the server, press the reset button, then turn off the server power.

CAUTION!

Removing a component while the power is on can severely damage both the component you are working on and others.

Reference

2 5700,

Ch. 4

- 3. Wait one minute after you turn off the power before you remove any components. The hard disk should stop spinning and be quiet.

4. When removing a component, place it on a non-conductive surface, such as an antistatic bag. Make sure you have the anti-static bags required before you begin.

@B Remove the Fax Card

5. Remove the cover on the server. On a Model 640, remove the front panel of the CPU assembly.

6. Identify the fax card to remove.

7. Using the plastic loops, remove the MVIP cable. You only need to ‘remove the cable from enough cards so that you can access the fax card.

8. Use a-screwdriver to unfasten the bracket screw that holds the fax card to the card cage.

Dot Rev. A

Page 43

cl? 7511 Page 2 of 2

Vo&eMemo Release G.OA and later

SteD

9. Grasp the fax card firmly, and pull it straight out.

10. Place the fax card on a static bag.

11. Reconnect the MVIP cable to all appropriate cards.

12. Replace the cover on the server.

13. Restore power to the server.

Reference

Doe Rcy. A

Page 44

Configuration Task list

Page 1 of 1

VoiceMemo Release 6.OA and later

Task

FaxMemo Configuration

Add FaxMemo to a Series 6 Server

Con.@ure for Fax Broadcast Codgure for Fax Mail Canfigure for Fax Publishing Coufigure for Guaran teed Fax Setup a Company Fax Cover Page

Activate the Inactive Configuration ..........................................................

Add or Delete Feature Bits .......................................................................

Configure a Mailbox for FaxMemo Configure Time Zones for FaxMemo Customize a Default FCOS Customize an FCOS Copy Define a Fax Group

Install an Optional Feature Set Limits for FaxMemo Shut Down the System

Verify Configuration Parameters

Procedure

......................................................

...............................................................

.......................................................................

..............................................................

............................................................

...................................... . ................

cl? 6449

Cl’ 6453

CP 6450

CP 6451

CP 6452 CP 6454

Cl? 7002

cl? 5011

..........................................................

....................................................... a? 7509

......................................................................

....................................................................... CP 5007

.................................................................................. Cl’7512

.......................................................................

...........................................................................

............................................................................. CP 5700

..............................................................

cl? 7506

Cl’ 5008

Cl? 5402 Cl? 7508

Cl? 5015

Dar Rev. A

Page 45

Page 46

Customize an FCOS Copy

cl?

VoiceMemo Release G.OA and later

5007

Page 1 of 2

This procedure describes how to customize an FCOS by modifying a

FCOS.

step

Choose the existing FCOS you wish to use as a basis for your customized FCOS.

2. Complete an FCOS Worksheet. Blank worksheets are near the back of this manual.

3. Reach the System Configuration Menu, then go to the Feature Class of Service Menu. Enter the requested information, as described in the following steps, from your completed FCOS Worksheet.

Note:

select: (Q) Quit - Forget Changes

Ihmpt:

Response: Y

You can quit at any point in the following steps before you exit the Feature Class of Service Menu. Quitting discards all entries you have 8. made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu.

To quit: Make sure the Feature Class of Service Menu is displayed (short form or

long form).

Quit and forget changes? (y/n) =

for yes.

copy

. _ _.

of an existing

Reference

vienu Map

4. Number and name the customized FCOS.

Select: (C) Current FCOS

Prompt: Response: A number

select: (N) Name FCOS

Prompt: Response:

Make a copy of the existing FCOS.

Select:

Prcmzpt: Response:

FCOS to modify =

from

through 20 or 25 throuPh 640.

Enter FCOS name (0 - 15 chars) =

Enter a descriptive name to accompany the customized FCOS.

(K) Copy FCOS

FCOS to copy (? for help) =

The

number

customized FCOS. A copy of this FCOS is created and given the number and name you assigned above.

of the existing FCOS chosen to be the basis for your

Dot. RN. A

Page 47

CP 5007

Page 2 of 2

VoiceMemo Release G.OA and later

Step

6. Add feature bits to the FCOS copy, as desired. Sekct: (A) Add Features

prompt.- Features to add (? for help) =

Response: The

Feature bits can be entered in any of the formats shown below:

A single bit, for example 208 A range of bits, for example 202-208 A series of bits, for example, 39,40,207,208

You can mix types of entries, so you can specify all the bits necessary in bne

attempt. For example, this entry is valid:

208,1-7,50,53,55,6

Do not

7. Delete feature bits from the FCOS copy, as desired. Select:

1 to

S-digit

enter

spaces after commas, and do not end the entry with a comma.

numbers

(D) Delete Features

of the feature bits to be added.

Prompt: Features to delete (? for help) =

Response:

The 1 eo 3-digit

numbers

of the feature bits to be deleted. The same

rules apply to deleting bits as explained for adding bits.

Reference

8. Verify that the information you have entered so far matches your worksheet. Select:

Prompt: Response:

(S) Show FCOS

FCOS to show (? for help) =

The number of the FCOS copy that you specified in step 4.

9. If the information matches your worksheet, customization is completed and you can

save it. If the information does not match your worksheet, make the necessary corrections.

10. After verifying that your entries are correct, save the customized FCOS by exiting from the Feature Class of Service Menu.

Dar Fkv. A

Page 48

Modify or Renumber a Default FCOS

This procedure describes how to customize an FCOS by modifying one of the default FCOSs supplied by Centigram or by renumbering one of these default FCOSs.

Page 1 of 3

VoiceMemo Release 6.OA and later

step

CD Modifying the Default Itself

1. Choose the default FCOS you wish to modify.

2. Complete an FCOS Worksheet.

3. Reach the System Configuration Menu, then go to the Feature Class of Service Menu. Enter the requested information, as described in the following steps, from

your completed FCOS Worksheet.

Note:

To quit: Make sure the Feature Class of Service Menu is displayed (short form or long f&m).

You can quit at any point in the following steps before you exit the

Feature Class of Service Menu. Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu.

Reference

VoiceMemo Tgerence and =bnj&ration 2lanzlaL

vienu Map 11

Select: Prompt:

Response: Y

(Ql

Quit and forget changes? (y/n) =

Quit--

for yes

Forget Changes

4. Specify the default FCOS to modify.

Select: prompt:

Response:

FCOS to modify =

The

number (1-

17,2

l-24)

of the default FCOS.

5. Change the name if desired.

Sekct: f’rompt:

Response:

(N) Name FCOS

Enter FCOS name (0 - 15 chars) =

Enter a descriptive name to accompany the modified default FCOS.

6. Add feature bits to the default FCOS, as desired.

Select: Prompt:

Response:

Bits can be entered in any of the formats shown below:

(A) Add Features

Features to add (? for help) =

The

1 to

S-digit numbers of the feature bits to be added.

Doe RN. A

Page 49

CP 5008

Page 2 of 3 VoiceMemo Release G.OA and later

SFP

A single bit, for example 208 A range of bits, for example 202-208 A series of bits, for example, 39,40,207,208

You can mix types of entries, so you can specify all the bits necessary in one

attempt. For example, this entry is valid:

208,1-7,50,53,55,6

Do not enter spaces after commas, and do not end the entry with a comma.

7. Delete feature bits from the default FCOS, as desired. Select:

prompt: Features to delete (? for help) = Response: The 1 to 3-d@ numbers of the feature bits to be deleted. The same

8. Verify that the information you have entered so far matches your worksheet. Selem (S) Show FCOS

prompt: Response:

(D) Delete Features

rules apply to deleting bits as explained for adding bits.

FCOS to show (? for help) =

The number of the default FCOS you have been working with.

Reference

9. If the information matches your worksheet, customization is completed and you can save it. If the information does not match your worksheet, make the necessary corrections.

10. After verifying that your entries are correct, save the modified default FCOS by exiting from the Feature Class of Service Menu.

a38 Renumbering a Default FCOS

1. - Choose the default FCOS you wish to renumber. (Renumbering a default FCOS does not destroy the original default FCOS; the original default FCOS can be restored through the Use Template FCOS option in the Feature Class of Service Menu.)

2. Complete an FCOS Worksheet.

VbiceMemo

Rqhence and

Configzrration

Manual

Dar Rm. A

Page 50

CP 5008

Page3of3

VoiceMemo Release 6.OA and later

step

3. Reach the System Configuration Menu, then go to the Feature Class of Service Menu. Enter the requested information, as described in the following steps, from

your completed FCOS Worksheet.

Note:

To quit: Make sure the Feature Class of Service Menu is displayed (short form or long focm).

Select:

prompt: Quit and forget changes? (y/n) =

Response: Y

4. Specify the new number for the FCOS.

Select:

prompt: FCOS to modify =

Response:

The new FCOS

You can quit at any point in the following steps before you exit the Feature Class of Service Menu. Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu.

- Forget Changes

Quit

for yes.

number (18-20

or 25-64OJ.

Reference

tienu Map

5. Assign the chosen default FCOS to this number.

Select: Pmmpt:

Response: Y

The system displays a list of the default (template) FCOSs.

Prompt: Response:

The system displays a confirmation that the default (template) FCOS just

specified has been renumbered. The default FCOS is now customized.

6. Save the customized FCOS by exiting to the System Configuration Menu.

(U) Use Template FCOS

Overwrite current FCOS with a template (y/n) =

for yes.

Choose a number (1-17, 21-24) from the menu:

The

number

want to be assigned to the current FCOS number.

of the default (template) FCOS

- 17

or 2

l-24)

that you

Dot. &. A

Page 51

Page 52

Add or Delete Feature Bits

This procedure describes how to add or delete feature bits in an FCOS.

CP 5011

Pagelofl

VoiceMemo Release 6.OA and later

step

1. Reach the System Configuration Menu, then go to the Feature Class of Service Menu.

2. Identify the FCOS you want to add bits to or delete bits from.

Select: Prompt:

Response: Number

FCOS to modify =

of the FCOS (l-64OJ you want to add a bit to or delete a

feature bit from, or just press

Enter

if the displayed FCOS is the one

you want.

3. Add the desired bits. Sekct:

Prompt: Response:

(A) Add Features

Features to add (? for help) = The 1 to 3digit

numbers

of the feature bits to be added.

Bits can be entered in any of the formats shown below:

A single bit, for example 208 A range of bits, for example 202-208 A series of bits, for example, 39,40,207,208

You can mix types of entries, so you can specify all the bits necessary in one

attempt. For example, this entry is valid:

Refmence

vlenu Map 11

208,1-7,50,53,55,6

Do not enter spaces after commas, and do not end the entry with a comma.

4. Delete the desired feature bits.

Select: Prompt:

Response:

(D) Delete Features

Features to delete (? for help) = The 1-to-3-digit

numbers

of the feature bits to be deleted. The same

rules apply to deleting bits as explained for adding bits.

5. Confirm the additions and/or deletions to this FCOS.

Select: (S) Prompt:

Response:

Show FCOS

FCOS to show (? for help) =

The

number

of the FCOS you just added bits to or deleted bits from. If

necessary, repeat the appropriate preceding step(s) to make corrections.

6. After confirming that additions and/or deletions are correct, exit from the Feature

Class of Service Menu to save additions and deletions.

Doe P.m. A

Page 53

Page 54

Verify Configuration Parameters

This procedure describes how to verify the configuration parameters that have been entered. This procedure can be used for any of these applications:

VoiceMemo

DID VoiceMemo

Paging

Message delivery

CP 5015

VoiceMemo Release 6.OA and later

RS-232 Message Waiting Lights

DTMF-to-PBX Message Waiting Lights

Integrations and other optional features

Page 1 of 2

SteD

@D All Applications Except Paging

Reach the Main Menu, then go to the Reports Menu.

2. Request a configuration report.

Select: Prompt:

REPORT OUTPUT ROUTING

(1) Printer A

with pause

(F) File... (A) Append to file...

(X) Exit (no report) If you need help later, type ?. COMMAND (C/P/l/F/A/X):

C to send th Reqonse: e report to the console without pausing P to send the report to the console, pausing as the screen fills,

1 to send the report to printer A*,

F to send the report to a file on the Series 6 server,

A to append the report to an existing file on the Series 6 server, or

X to exit report output options (no report).

and

Message Delivery ’

Reference

tienu Map 9

* You can have one or more serial ports on your server with different devices, depending on the configuration of your server.

DOG Rev. A

Page 55

CP 5015 Page 2 of 2 VoiceMemo Release G.OA and later

Step

Prompt: Biter group nmibr to display (l-24) or <CR> for all :

Response:

The number of the line group to which the application is assigned. Examples of valid formats for this response are:

1 to report the configuration of line group 1

14 to report the configuration of line groups 1 through 4

1,2,4-7 to report the configuration of line groups 1,2, and 4

through 7

Press Enter to get the configuration of all line groups

The server shows the name of the application assigned to each group specified and displays the parameter settings for that application.

3. To make corrections, go to the appropriate application menu and enter the correct value.

4. Save the corrections by exiting from the appropriate application menu.

@D Paging and Message Delivery

Reference

tienu Maps

If you are currently modifying the Pager or Message Delivery application, go to the Pagers Menu.

1 a View the configuration.

Select: (S) Show Pagers

Response:

The server displays the pager system number (index number), pager name, access code, and hold time for each pager.

2. Check the displayed configuration for each pager system against your Pager and Message Delivery Worksheet to verify that it is correct.

3. To make corrections, return to the Pager Systems Supported option, the Define Pagers option, or the Other Features option then enter the correct values.

4. When your entries are correct, save the parameter settings.

If you are not currently modifying the Pager or Message Delivery application, proceed as for all applications described above.

tienu Map 7

Dot. RN. A

Page 56

Install Optional Feature With System Online

The procedure describes how to install an optional feature with the system online. Be sure the Optional Feature Diskette(s) and the Module Enable Diskette contain the serial number(s) for all disk(s) in the system.

5402

Pagelof2

VoiceMemo Release 6.OA and later

Note:

The serial number on the OneView Optional Feature diskette must match the

serial number of the hard disk on which OneView is being installed. receive an error message about an incorrect serial number, contact your support organization.

CAUTION!

If you are loading a revision support disk (RSD), do it after completion of this procedure. Loading the RSD first, could create an

incorrect con&uration.

Reach the System Maintenance Menu, then go to the System Maintenance Additional Options Menu.

2. Select the Add Optional Feature(s) program.

Select:

(A) Add Optional Feature(s)

l+ompt: Enter 'Y' to add optional features, 'N' to stop:-

Response: Y

for Yes.

If you

Reference

Menu Map 12

3. Install the optional feature.

Prompe

Insert Optional Feature

floppy disk in the floppy

drive. Enter any key when ready:

Response:

4. After you have installed the Optional Feature software, the system asks if you want to install another optional feature.

Insert the Optional Feature diskette, then press Enter.

Prompt.- Do you want to install another optional feature?

Response:

The system automatically edits and saves the configuration files, then returns to the Additional Options Menu.

5. Exit the VoiceMemo Configuration Offline Menu. You see the following prompt:

Prornptz

Response: N

Y to install another optional feature and continue from step 3,

N if you are done installing optional features.

Wait for message waiting queues to be empty?

to continue.

Dot. RN. A

Page 57

CP 5402

Page 2 of 2

VoiceMemo Release G.OA and later

step

6. The following prompt appears:

Prompt: Response: N

7. Exit to the VoiceMemo Configuration - Main Menu, then go to the VoiceMemo Configuration - Offline Menu.

8. Duplicate the active configuration.

Select:

9. Exit to the VoiceMemo Configuration - Main Menu and activate the configurkon.

Select:

Wait for paging queues to be empty?

to continue.

(B) Duplicate Active Configuration

(A) Activate Configuration

Reference

Menu Map 2

Dw. Rev. A

Page 58

Shut Down a System

This procedure describes how to shut down a module or an entire Series 6 server. You should use this procedure before turning off the power to a module, as the shutdown

command halts call processing in a clean and orderly fashion.

WARNING!

You should follow the policies of the site to warn users prior to the system shutdown. This process removes the system from call processing. Centigram

recommends that you perform this procedure only during periods of low call traffic.

cl?

VoiceMemo Release 6.OA and later

5700

Page 1 of 2

Step

Reach the System Maintenance Menu.

2. Execute a shutdown command. Select: (S) System Shutdown

The system displays the status of each line and the lengths of the message

indicator request queues.

prompt:

Response:

3. If you have a multi-module system, specify which modules to shut down.

WARNING! ! This will terminate call processing.

Type

shutdown

"shutdown"

if you really want to do this.

J'rompc modules to shutdown:

Response: a for all modules, or the number of a specific module

You can select multiple modules by entering the IDS separated by

commas (3,4), or a range by using a hyphen (2-4).

The system displays the status of each line of the specified modules as “idle,”

“active,” or “stopped,” and updates the status every minute until all lines are

4. If you are executing a qftern shutdown, wait for the message waiting queue to clear.

stopped. The system stops any calls still in progress after five minutes.

If you are executing a mod&e shutdown on a multi-module system, do not wait for

the message waiting queue to clear.

(1,

2, 3,

Reference

Menu Map 1

4).

Prompt: Response: Y to wait for the queue to clear,

5. When the system has taken all lines of the specified modules off-hook, it continues by asking if a verify is to be executed.

Prompt: Response: Y to execute the verify,

Wait for

N to continue immediately with the shutdown.

Perform Offline

N to skip verify and continue with the shutdown.

message

waiting queues to be empty?

System

Verification? (Y/N):

Dac. RN. A

Page 59

a? 5700

Page 2 of 2

VoiceMemo Release 6.OA and later

step

6. Specify if changes to the status of each module are to be made. Prompt: Enable or Disable Modules?

Response:

Y to change the status of modules,

N to keep the module status the same and continue at step 11

7. Ifyou answered yes in step 6, achartwith~e~ofeachmoduleisdisplayedand~~ehe

Module Maintenance Menu is displayed.

8. Enable a module, if necessary:

Select:

(E) ENABLE a module

Prompt: Which Module? Response: The

number

of the module.

9. Disable a module, if necessary:

Select:

(D) DISABLE a module

&-ompt: Which Module? Response: The

number

of the module. If you are disabling multiple modules,

disable the module attached to the console last.

Reference

J'rompt: type "disable"

Response: disable

to confirm your request:

If you are disabling multiple modules, repeat step 9. If the status of the module attached to the console was changed to disabled, the balance of this procedure is not seen, due to the module resetting. The console then resets to the Maintenance From Hard Disk Menu.

10. When you are done configuring the modules, exit the menu.

11. The system completes the shutdown. J'rompt: ****SHUTDOWN COMPLETE****

The System Maintenance Menu is displayed. You can now either reboot the module(s) or remove power to the module(s).

0cc.RN.A

Page 60

Add FaxMemo to a Series 6 Server

This procedure describes how to add FaxMemo capabilities to a Series 6 server. After

completing this procedure, you must configure one or more of the FaxMemo applications.

6449

Page lof 1

VoiceMemo Release 6.OA and later

Note:

Step

@D Before You Begin

1. Complete a FaxMemo Card Planning Worksheet for each module and fax group in the system. Blank worksheets are located in Appendix A of this manual.

2. Configure fax card jumpers. Pay special attention to the base I/O address.

If your Series 6 server was configured with FaxMemo at the factory, the fax cards and fax software have already been installed.

WARNING!

This process requires the system to be shut down, resulting in loss of call

processing capabilities. Centigram recommends that you perform this procedure durine neriods of low call trafIic.

You can find TRs referenced in this procedure in the Centigam &:eries G Technical

Reference Manual.

erence

&f-

I'R1904

@D Install the Fax Cards

3. Perform a system shut down.

4. Turn off the power to the system.

5. Install the fax cards.

6. Turn on the system power. Allow the system to boot from the hard disk.

@D Install the FaxMemo Software

7. Load the FaxMemo Optional Feature software.

8. Add the MVIP fax cards to the Resource Manager configuration.

CP5700

CP7510

CP5402

TR 1935

Dot &. A

Page 61

Page 62

Configure for Fax Mail

This procedure summarizes the steps necessary to configure for Fax Mail in Series 6 server. It assumes that the appropriate server hardware and software have been installed.

Page 1 of 3

VoiceMemo Release 6.OA and later

Step

I. Complete the following worksheets. Blank worksheets are near the back of this

manual.

FaxMemo Card Planning Worksheet

FaxMemo COS Planning Worksheet

Fax Mail Mailbox Worksheet(s)

2. Create fax groups and assign them to the line groups that will be used for the fax+ application.

Note:

You should define the fax groups on the currently inactive

configuration.

If the line groups for the fax application do not already exist, refer to the VoiceMemo Reference and Conjguration Manual for procedures to define inbound and outbound line groups.

3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS (by either copying an existing FCOS and adding bits, or by modifying a current FCOS) to include bits listed below.

Reference

3? 7512

Note:

If you are providing users with broadcast mailboxes for fax reception, you must customize one FCOS for fax users and another FCOS for the broadcast mailboxes. If you offer different levels of service to users, you might have to customize more than one FCOS.

To modify a current FCOS:

To copy a current FCOS and add additional bits:

- 190 (receive fax messages)

- 191 (make fax messages)

- 192 (give fax messages)

- 193 (deliver fax to default fax phone number)

- 194 (deliver fax online)

- 195 (deliver fax to designated telephone number)

- 196 (user changeable default fax phone number for fax delivery)

- 198 (receive fax messages only)

- 199 (automatic receipt for fax message sent)

33 5011 ZP 5007

Dot RN. A

Page 63

CP 6450 Page2of3

ViceMemo Release G.OA and later

step

- 200 (fax cover page)

- 203 (walkaway fax)

- 230 (deny change capabilities to cover page)

- 235 (add “from” field to the default cover page)

- 236 (add promotional message field to the default cover page)

- 237 (automatic fax retrieval)

- 238 (end of session delivery)

- 239 (retrieve all unplayed faxes)

- 240 (receive fax on record time-out)

- 256 (enable fxed greeting for walkaway fax)

4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS with these limits parameters:

- Maximum number of digits allowable for fax phone number for fax delivery

- Maximum number of fax messages per mailbox

Reference

2 7508

- CNG tone detection length (recommended value of zero)

- Fax delivery retry frequency

- Fax delivery retry interval

- Played fax message retention

- Unplayed fax message retention

- Urgent fax message retention

- Fax receipt retention

5. If you have MESA-Net installed on your server, reach the Network Class of Service Menu from the System Configuration Menu. If you do not have MESA-Net, go to

step 7.

6. Based on your completed FaxMemo COS Planning Worksheet, customize an

NCOS with these limits parameters:

- 10 (Make Fax Message to Network)

- 11 ( Give Fax Message to Network)

- 12 ( Answer Fax Message to Network)

7. Based on your completed Fax Mail Mailbox Worksheets, configure user mailboxes for Fax Mail.

Menu Map 13

CP 7506

Dar Rev. A

Page 64

Cl?6450

Page 3 of 3

VoiceMemo Release 6.OA and later

Reference

8. If some mailboxes use the default fax cover page and mailbox owners live in different time zones, configure time zones for FaxMemo.

3. If desired, set billing rates for FaxMemo.

Set the rates for disk usage for fax messages.

Set the rates for messages received.

10.

Verify that the configuration is correct.

11.

Activate the configuradon.

cl?7509

CP4358, Ch5

04360, Ch5 a5015 CP7002

Dockv.A

Page 65

Page 66

Configure for Fax Publishing

This procedure summarizes the steps necessary to configure for Fax Publishing in a Series 6 server. It assumes that the appropriate server hardware and software have been

installed.

step

1. Complete the following worksheets. Blank worksheets are near the back of this manual.

FaxMemo Card Planning Worksheet

FaxMemo COS Planning Worksheet

Fax Publishing Mailbox Worksheet(s)

2. Create fax groups and assign them to the line groups that will be used for the fax

application. You can probably use a shared fax group on an inbound line group to deposit faxes into the fax publishing system. You probably need a dedicated fax group for callers to retrieve faxes, either online or by entering a fax machine phone number.

VoiceMemo Release G.OA and later

645

Pagelof2

3’7512

Note:

3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS (by either copying an existing FCOS and adding bits, or by modifying a current FCOS) to include bits listed below.

To modify a current FCOS:

To copy a current FCOS and add additional bits:

4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS

- 194 (deliver fax online)

- 195 (deliver fax to designated telephone number)

- 197 (fax on demand)

- 238 (end of session delivery)

with these limits parameters:

- Maximum number of digits allowable for fax phone number for fax delivery

You should define the fax groups on the currently inactive

configuration.

If the line groups for the fax application do not already exist, refer to the for procedures to define inbound and outbound line groups.

VoiceMemo R&erence and

Configuration

Mand -

Z-P 5011 a? 5007

Cl? 7508

- Maximum number of fax messages per mailbox

- CNG tone detection length (recommended value of zero)

- Fax delivery retry frequency

Dot Rev. A

Page 67

Cl?645 1

Page 2 of 2 VoiceMemo Release G.OA and later

step

- Fax delivery retry interval

- Played fax message retention

- Unplayed fax message retention

- Urgent fax message retention

- Fax receipt retention

5. Based on your completed Fax Publishing Mailbox Worksheets, configure mailboxes for Fax Publishing.

The kinds of mailboxes that can be used for Fax Publishing are:

0 Tree . Chain

Greeting Only

Information for creating these special mailboxes can be found in the VoiceMemo

Reference and Configtlration Manual.

6. If some mailboxes use the default fax cover page and mailbox owners live in different time zones, configure time zones for FaxMemo.

Reference

Cl?7506

CP7509

7. If desired, set billing rates for FaxMemo.

Set the rates for disk usage for fax messages.

Set the rates for messages received.

8. Verify that the configuration is correct.

9. Activate the configuration.

10. To deposit the faxes into the Fax Publishing mailboxes, you must call the server from a fax machine. Log into each Fax Publishing mailbox as the mailbox owner

(by pressing * before the mailbox number) and select y for user options, fax options, and then press Q ? to leave a fax. When prompted, send the appropriate

pages into the mailbox.

When a caller reaches one of the mailboxes, the server plays any recorded greeting in

the mailbox and then tells the caller to get ready to receive the fax online or input a fax number to have the fax delivered.

Q Q

Repeat for each mailbox in your Fax Publishing system.

“F for

CP4358, CP4360, CT5015 Cl?7002

Ch5

Dot Rev. A

Page 68

Configure for Guaranteed Fax

This procedure summarizes the steps necessary to configure for Guaranteed Fax in a

Series 6 server. It assumes that the appropriate server hardware and software have been installed, and the hardware has been configured in the Resource Manager.

6452

Page 1 of 2

VoiceMemo Release 6.OA and later

SEF

1. Complete the following worksheets. Blank worksheets are near the back of this manual.

FaxMemo Card Planning Worksheet

FaxMemo COS Planning Worksheet

Guaranteed Fax Mailbox Worksheet(s)

2. Create fax groups and assign them to the line groups that will be used for the fax

application. You probably need a fax group dedicated to an inbound line group to provide guaranteed fax services.

Note:

3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS (by either copying an existing FCOS and adding bits, or by modifying a current

FCOS) to include bits listed below.

You should define the fax groups on the currently inactive configuration.

If the line groups for the fax application do not already exist, refer to

the VoiceMemo Re$rence and CorySguration Manual

define inbound and outbound line groups.

for procedures to

Reference

:I? 7512

Modify an existing FCOS

Copy a current FCOS and add additional bits:

4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS

- 198 (receive fax messages only)

- 206 (fax delete)

- 207 (fax verify)

with these limits parameters:

- Maximum number of fax messages per mailbox

- CNG tone detection length (recommended value of zero)

- Unplayed fax message retention

- Urgent fax message retention

:I? 5011

3? 5007

3’ 7508

Dar RN. A

Page 69

Cl’ G4.52 Page 2 of 2 VoiceMemo Release 6.OA and later

step

5. Based on your completed Guaranteed Fax Mailbox Worksheets, configure mailboxes for Guaranteed Fax.

Enable message delivery.

6. If some mailboxes use the default fax cover page and mailbox owners live in different

time zones, configure time zones for FaxMemo.

7. If desired, set billing rates for FaxMemo.

Set the rates for disk usage for fax messages.

Set the rates for messages received.

8. Verify, that the configuration is correct.

9. Activate the configuration.

Refwence

cl? 7506

cl? 7509

Cl? 4358, Ch 5 CP 4360, Ch 5

CP 5015 Cl? 7002

Page 70

Configure for Fax Broadcast

This procedure summarizes the steps necessary to configure for Fax Broadcast in a Series 6 server. It assumes that the appropriate server hardware and software have been installed and the hardware has been added to the Resource Manager Configuration.

cp 6453

Page 1 of 2

VoiceMemo Release 6.OA and later

Step

1. Complete the following worksheets. Blank worksheets are near the back of this manual.

FaxMemo Card Planning Worksheet

FaxMemo COS Planning Worksheet

Fax Broadcast Mailbox Worksheet(s)

2. Create fax groups and assign them to the line groups that will be used for the fax application. You probably need at least one inbound and one outbound line group with fax resources.

Note:

3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS (by either copying an existing FCOS and adding bits, or by modifying a current

FCOS) to include bits listed below.

You should define the fax groups on the currently inactive

configuration.

If the line groups for the fax application do not already exist, refer to

the VoiceMemo Reference and Confguran’on Manuulfor procedures to define inbound and outbound line groups.

Reference

3? 7512

To modify an existing FCOS

To copy a current FCOS and add additional bits:

122

(define broadcast mailbox)

- 190

(receive fax messages)

- 198

(receive fax messages only)

- 203 (walkaway fax)

4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS with these limits parameters:

- Maximum number of digits allowable for fax phone number for fax delivery

- Maximum number of fax messages per mailbox

- CNG tone detection length (recommended value of zero)

- Fax delivery retry frequency

- Fax delivery retry interval

3 5011

cl? 5007

Cl? 7508

Dar RN. A

Page 71

Cl'6453

Page 2 of 2 VoiceMemo Release 6.OA and later

Step

- Played fax message retention

- Unplayed fax message retention

- Urgent fax message retention

- Fax receipt retention

5. Based on your completed Fax Broadcast Mailbox Worksheets, configure mailboxes for Fax Broadcast.

6. If some mailboxes use the default fax cover page and mailbox owners live in different

time zones, configure time zones for FaxMemo.

7. If desired, set billing rates for FaxMemo.

Set the rates for disk usage for fax messages.

Set the rates for messages received.

8. Verify that the configuration is correct.

9. Activate the configuration.

10.

For each Fax Broadcast mailbox create distribution list 1 containing the recipients

for faxes sent to that mailbox. Recipients can include local mailboxes, remote mailboxes on other Series 6 servers connected by a MESA-Net network, or outdial telephone numbers.

Reference

Cl?7506

CP7509

CP4358, CP4360, cl?5015 Cl?7002

Ch5 Ch 5

Dot RN. A

Page 72

Set Up a Company Fax Cover Page

This procedure summarizes the steps necessary to set up a company fax cover page. It

assumes that the appropriate server hardware and software have been installed. You can have a different fax cover page for each line group by assigning a unique administrator’s mailbox to each line group and storing a different cover page in each administrator’s mailbox.

6454

Page 1 of 1

VoiceMemo Release b.OA and later

Note:

1. Plan the layout of the cover page on an 8.5 by

Be sure to include:

Company name

Address

Telephone number

Fax number.

2. Make sure that the administrator’s mailbox has an FCOS with the bit 200 (fax cover page) enabled.

3. Dial into the system administrator’s mailbox from a fax phone and reach the User Options Menu. Press a

When prompted, fax the cover page into the mailbox.

If you enter a company fax cover page, it takes precedence over

the default cover page and does not include the dynamic

information provided on the default cover page.

1 I -inch page.

for Fax Delivery Options, then ‘? for Fax Cover Page.

Dot RN. A

Page 73

Page 74

Activate the Inactive Configuration

This procedure describes how to activate a configuration.

WARNING!

This procedure causes the server to restart all tasks resulting in an

interruption to call processing. Centigram recommends that you perform this procedure during periods of low call traffic.

7002

Page 1 of 1

VoiceMemo Release 6.OA and later

step

1. Reach the VoiceMemo Configuration Main Menu, then go to the VoiceMemo Active Configuration Menu.

2. Activate the inactive configuration.

Select:

pr0mpt: Activate the inactive configuration, <configuration nar(le>:

Response: Y

pr0m.t: Wait for message waiting queues to be empty?

Response: Y to warn system users of the impending shutdown, or

(A) Activate Configuration

to activate the configuration, or

N to cancel the process.

N to skip the warning. The server automatically shuts down and resets the software to the new

configuration, then returns to the VoiceMemo Active Configuration Menu.

If the server experiences problems with the new configuration, you can return

to the old configuration by repeating the preceding steps.

Reference

Menu Map 2

Dot. Rzv. A

Page 75

Page 76

Configure a Mailbox for FaxMemo

This procedure describes how to configure those parameters in a mailbox setup that

affect FaxMemo.

Reach the Mailbox Maintenance Menu. Enter the requested information, as described in the following steps, from your completed FaxMemo Mailbox

Worksheet(s).

2. Identify the mailbox to be created or modified.

VoiceMemo Release 6.OA and later

Page 1 of 4

Select: prompt: Mailbox to create:

Response: Number of the

Select: (M) Modify Mailboxes

new

mailbox you want to configure for paging. *

Prompp Mailbox to modify:

Response:

3. Press Enter until the Features Class of Service prompt appears.

4. Assign an FCOS customized for the FaxMemo applications that the mailbox uses.

Prompt: Features class of

Response:

5. Assign the appropriately customized LCOS to the mailbox.

prompt: Response:

Number of the existing mailbox you want to reconfigure for paging.

Note:

The prompts are almost the same for creating a new mailbox and modifying an existing one, except that “New” precedes each prompt when you select Modify Mailboxes.

service:

The number of the FCOS (l-640) that includes the applicable bits.

Limits class of service:

The number of the LCOS (l-640) that includes the applicable limits.

6. Assign the appropriately customized RCOS to the mailbox.

prompt: Response:

7. If you have MESA-Net, assign the appropriately customized NCOS to the mailbox.

prompt: Response:

8. For Guaranteed Fax, set up message delivery to the target fax machine. If this mailbox is not used for Guaranteed Fax, skip to step I I.

f’rompt: Response: 5

Restriction class of service:

The number of the RCOS (l-64) that includes the applicable limits.

Network class of service:

The number of the NCOS (l-64) that includes the applicable limits.

Message Waiting Type #l:

Message Waiting Type #2:

Doe RN. A

Page 77

page 2 of4

VoiceMemo Release 6.OA and later

Reference

Prompt: Response:

prompt: Response:

9. For Guaranteed Fax, activate message delivery.

prompt:

Response: Y

Pager access type:

The

letter

of the index to be used for delivery to a fax machine. The

valid choices are:

I Internal outcall index B Billed outcall index U Non-billed outcall index N Undefined index

Pager number:

The

phone number

of the target fax machine.

Post-pager number:

Leave blank if desired, or enter any overflow from the pager number that did not fit in the page number field.

Note:

There is no need to set the pager frequency or pager interval for

Guaranteed Fax; those functions are controlled by LCOS settings.

Message delivery:

10.

For Guaranteed Fax, schedule fax delivery.

prompt: Response:

prompt:

Response: The time at which fax delivery is to stop. Enter the time in hours and

11.

Specify the fax retrieval access type.

Pager start time

The time at which fax delivery is to start. Enter the time in hours and

minutes followed by “am” or “pm, n for example 6:OOpm. To have fax delivery enabled for all times, set both Pager start time and Pager stop

time to the same value, such as 12:OOam.

Pager stop

minutes followed by “am” or “pm, ” for example 6:OOpm. To have fax

delivery enabled for all times, set both Pager start time and Pager stop time to the same value, such as 12:OOam.

time

f'rompc Fax retrieval pager access type:

Response:

The

letter

of the index to be used for fax retrieval. The valid choices are:

I Internal outcall index

B Billed outcall index U Non-billed outcall index

N Undefined index

Page 78

VoiceMemo Release 6.OA and later

12. Specify the default fax phone number. This number is not used by Guaranteed Fax.

cl? 7506

Page3of4

Reference

prompt: Response:

Default telephone number for fax retrieval: The default

number

(1-l G characters) of the fax phone the fax message is to be delivered to. This field can contain any additional characters necessary for outdialing, from Table 1 at the end of this procedure.

13. Specify the time zone offset for the mailbox.

prompt:

Response:

Time zone offset: The

number

of hours difference bemeen the time zone of the mailbox owner and the local time zone of the Series 6 server. Valid values are * from -23 to +23. This number must match the offset of one of the time

zones set in the Time Zone Configuration Menu.

14. Press

Enter

to skip through each of the remaining mailbox configuration prompts. After the last prompt, the system displays the mailbox configuration, then prompts for the next mailbox number.

At this point, the parameter settings are saved and you can continue with mailbox

configuration or exit.

Dee Rx. A

Page 79

Cl’ 7506

Page 4 of 4 VoiceMemo Release 6.OA and later

Step

Table 1 Dial String Characters

Character Explanation 3-9, *, #

(

+ Pause for one second

A-D Fourth column DTMF keys

E Go off-hook, wait for dial tone or other steady tone (pager go-ahead

F Switchhook flash and wait for dial tone

G Greet - Wait for a voice or computer tone answer

Keys on a standard pushbutton telephone The following digits should be dial pulsed

Stop pulsing; resume sending DTMF tones

or confirmation tone, for example), then do next item in string

(10 PI’S)

Reference

H Hang up (go on-hook)

L Wait for an answer supervision signal that indicates the receiving

phone has gone off-hook, then dial remaining characters after receiving the signal. Valid only with four-wire connections, not

with loop start or ground start phone lines.

0 Ring once

P Go off-hook, do not wait for dial tone S Switchhook flash, no wait required

T Go off-hook, wait for dial tone

Start a new activity; do not go off-hook

Play three seconds of the message for voice pager

Doe RN. A

Page 80

Set Limits for FaxMemo

This procedure describes how to set the limits that govern FaxMemo.

CP7508

Page 1 of 2

VoiceMemo Release 6.OA and later

Step

1. Reach the System Configuration Menu, then go to the Limits Class of Service Menu.

2. Identify the LCOS you want to modify. Select: (C) Choose Limits COS to Modify

I%mpt

Response:

Select:

Prompt:

Response:

Enter

Number of the LCOS you want to modify limits in, or just press Enter if the displayed LCOS is the one you want.

(N) Name Selected LCOS

Enter name for selected limits COS

A descriptive name for the LCOS, from 1 through 15 characters; or just

press Enter if the displayed LCOS name is the one you want.

limits

COS to modify

@B Set CNG Tone Detection Length (Walkaway Fax only)

3. Go to the FaxMemo Limits Menu.

4. Set the length of time that the Series 6 server waits for CNG tone. Select: (C) CNG Tone Detection Length

Pmnpt:

Response:

Enter CNG tone detection length in seconds

The number of seconds (4-60) the server must detect the CNG tone.

For all sites except those with extremely noisy phone circuits, set this to zero to disable forced detection and enable automatic detection.

Reference

vienu Map 1

tienu Map

@B Set Fax Delivery limits

5. Go to the FaxMemo Limits Menu.

6. Set the maximum phone number length for deilvering fax messages. Select: (A) Maximum Number of Digits for Telephone Number

Prompt.- Enter maximum

Response:

7. Set the number of times the server attempts to deliver a fax.

Select:

Prompt:

Response:

8. Set the number of minutes between fax delivery retries.

Sekxt:

Prompt:

The maximum number of digits (l-24) allowed in the fax phone

number for fax delivery.

(D) Fax Delivery Retry Frequency

Enter number of retries for fax delivery

The number of retry attempts (O-255) the server makes to deliver a fax.

(E) Fax Delivery Retry Interval

Enter number of minutes between fax deliver-y

retries

Response:

The number of minutes (O-255) the server waits between between fax delivery retires.

phone number length for fax delivery

Menu Map 1 I

Dac. RN. A

Page 81

(37508

Page 2 of 2

VoiceMemo Release 6.OA and later

QED Set Fax Storage limits

Reference

9. Go to the FaxMemo Limits Menu.

10.

Set the maximum number of faxes allowed to be stored in a mailbox.

Select: prompt:

Response: The maximum number of faxes (O-73) allowed

11.

Go to the Message Retention Limits Menu.

12. Set the number of hours the server retains played fax messages.

Select: prompt:

Response:

13. Set the number of hours the server retains unplayed fax messages. Select:

prompt:

Response:

(B) FaxMemo Message Count Enter maximum number

or 0 (zero) or a period (.) to allow an unlimited number of faxes to be

stored.

(A) Played Fax Message Retention

Enter hours to keep played fax

The number of

deleted by the user.

(B) Unplayed Fax Message Retention

hours

(o-8760) a played fax message is kept, if not

of fax messages allowed

messages

Enter hours to keep unplayed fax messages

The number of hours (o-8760) a unplayed fax message is kept.

vlenu Map

denu Map

14. Set the number of hours the server retains urgent fax messages.

Select: Prompt:

Response:

15.

Set the number of hours the server retains fax receipts.

Select:

prompt:

Response:

16.

Save the modified limits by exiting to the System Configuration Menu.

Dot RN. A

Enter hours to keep urgent fax

The number of hours (o-8760) a urgent fax message is kept.

(D) Fax Receipt Retention

messages

ELnter hours to keep receipts

The number of hours (o-8760)

user.

a ax receipt is kept, if not deleted by the f

Page 82

Configure Time Zones fo,r FaxMemo

This procedure describes how to configure time zones so that the correct time stamp appears on the default cover page of outgoing faxes.

Note: The server does not put a time stamp on company cover pages or personal cover

pages. not need to configure time zones.

Step

If your FaxMemo applications do not use default cover pages, you do

CP7509

Page 1 of 2

VoiceMemo Release 6.OA and later

1. Reach the Time Zone Configuration Menu from the System Maintenance Additional Options Menu.

2. Identify the time zone that you want to configure. Select:

(A) Current time zone

prompt: Enter timezone number to modify:

Response:

3. Set the number of hours difference (offset) from the local time zone of the Series 6

server.

Note:

Select:

The number (l-26) of the time zone that you want to configure.

Note:

Each mailbox also has a Time Zone Offset a fax from a mailbox that uses a default cover page, the server looks for a time zone configured here that matches the offset in the mailbox. The server prints the name of the matching time zone on

the default cover page.

(B) Set current time

Time zone 1 is automatically used as the local time zone for

the Series 6 server.

zone 1, but do not configure an offset.

Be sure to configure a name for time

parameter. When

zone offset

Prompt: Enter time zone offset (3 char):

Response:

The number of hours difference between the time zone of the Series 6 server and the time zone of the mailbox owner. Valid values are -23 to

+23.

vienu Map 12

sending

4. Enter a name for the time zone.

Select:

Prompt: Enter time zone name:

Response:

5. Repeat steps 2 through 4 until you have set values for all time zones used by mailbox owners.

A name (up to 35 characters) that identifies the time zone. You can use

the full time zone abbreviation, such as PST.

name,

such as Pacific Standard Time, or an

Dot RN. A

Page 83

cl? 7509 Page 2 of 2

VoiceMemo Release G.OA and later

Step

6. Verify the settings that you have made. Select (D) Display

&-~mpt:

Display Time

-----------------

zone name

Zone

(A) Show a time zone (B) Show all time zones (X) Exit

Response: B to see a table of all 26 time zones, or

A to see the configuration of one specific time zone.

When you are satisfied with the time zone settings, exit to the System MainteQance Menu.

Reference

Dot. RN. A

Page 84

Define a Fax Group

Page 1 of 2

VoiceMemo Release 6.OA and later

This procedure describes how to define a fax group and connect it with line groups.

assumes that you have already added the line cards and fax cards to the Resource Manager configuration.

Step

1. Reach the VoiceMemo Configuration Offline Menu, then go to the Fax Group Menu.

Enter the requested information, as described in the following steps, from your completed FaxMemo Card Planning Worksheet.

2. If desired, use the menu options to show all defined fax groups and/or show unassigned fax channels.

3. Specify the fax group number that you want to define.

Select: (G) Current Fax Group

f’rompt:

Response: Number

4. Identify the module for the fax group.

Select: (M) Module of Current Fax Group

prompt:

Response:

Enter a group number =

of the fax group (l-42) to that you are defining.

Enter module number =

Number

included in the fax group.

of the module

(l-4)

that contains the fax cards that you want

Re$rence

rlenu Map 13

5. Add the desired fax channels. Select: (B) Add Channels to Current Fax Group

prompt:

Respanse:

Enter fax channels to add =

The fax want to add to the fax group. Separate the two numbers with a colon (:>.

Any of the formats shown in the following examples are valid:

Depending on the Series 6 server model that you have, your server may have fewer than 15 slots and fewer the 8 channels on a fax card.

card slot number

Ekdmp Le Specif;es *

10:*

8-10 All channels on fax cards 8 through 10 V:O-10:2 All channels on the card in slot 9 through channel 2 on the

7:0,8:1,9:* Slot 7 channel 0, slot 8 channel 1, and all channels on the

All channels in the given module All channels on the fax card in slot 10

card in slot 10

fax card in slot 9

(O-l 5) and

channel number (O-8)

that you

D0CRN.A

Page 85

Cl? 7512 Page 2 of 2

VoiceMemo Release 6.OA and later’

step

6. Drop any desired fax channels. Select:

Prompt: Enter fax channels

Response:

7. Repeat steps 2 through 6 for each fax group that you want to define. Note that if you have lime groups that have cards in more than one module and you want to give

those line groups fax capability, you must define a fax group for each module.

8. Exit from the Fax Group Menu back to the Lime Groups Menu.

9. Select a line group that you want to associate (connect) with one or more fax groups.

Select:

prompt: Enter a group number =

Response:

10. Identify the fax group(s) to associate with the line group.

(D) Drop Channels from Current Fax Group

drop =

Channels(s) to remove from the current fax group; values and formats are the same as described above for adding channels.

(G) Current Group

Number of the line group groups.

(142)

to that you want to connect with fax

Rejbence

Select:

prompt:

Response: Number of the fax group (142) to that you want to connect with the

The system requests a fax group number for every module that has voice ports in the

line group.

11.

Repeat steps 9 through 10 for each line group that you want to associate with fax groups.

12. Exit to the VoiceMemo Configuration Offline Menu, saving the changes.

Line group x, Module y:

(where x is the line group that you selected in step 9, and y is the first

number of the first module that has voice ports in line group x.)

line group. You can connect a fax group with more than one line group.

Dar Rev. A

Page 86

4 Software Configuration Planning

This chapter is designed to help you plan the changes that you must make to your software configuration when you add FaxMemo applications to your Series 6 server. It describes all of the software options for FaxMemo, and explains how they are used in the various applications.

Planning Your FaxMemo Configuration

Before you can configure any FaxMemo applications, you must first assign fax groups to any line groups that will carry fax traffic. You can then plan and configure the applications you choose to enable, including any of the following tasks:

Assign fax options to existing classes of service (COSs)

Update current mailboxes and create fax broadcast mailboxes (if required) for each new FaxMemo user

Create Fax Publishing mailbox trees and/or chains

Create and configure Guaranteed Fax mailboxes

Create master fax distribution (broadcast) lists

Create and store a company fax cover page

Each of these tasks is covered in detail under the application name.

Off line Configuration

After you install the FaxMemo cards but before you assign fax features to COSs, you

must create fax groups and then associate (connect) the fax groups with line groups. The FaxMemo Card Planning Worksheet from the previous chapter has spaces for the information that you need. Use the most recent Configuration Report to determine which line groups to connect with fax groups.

FaxMemo Classes of Service (COSs)

The system administration menus contain FaxMemo configuration parameters for feature, limit, and network classes of service (FCOS, LCOS, and NCOS). All of

4-1

Page 87

Sofmwe Configuration Planning

these options are described below. Read through their descriptions before completing the remaining worksheets. Some of the options are similar to those for

voice messaging, but some are unique to fax handling. When you assign a FaxMemo

feature to a mailbox, the appropriate user and outside caller prompts are enabled automatically. The voice prompts are described in the User Guidefor VoiceMemo

and FaxMemo.

Fax Features

The feature bits described below are included with FaxMemo.

190 Receive fax messages

This feature allows a mailbox to receive fax messages. When callers reach the

mailbox, they are first prompted to leave a voice message, then prompted to press L to leave a fax with the voice message. Callers can ignore the message prompt and

press L to leave a fax without a voice coversheet. When the user accesses the

mailbox, the user is informed that there is a message with a fax there and given options to retrieve the fax online or direct the fax to a fax machine after hearing the

voice message.

Note:

The mailboxes must also include one or more of the fax delivery features stored in the mailboxes.

If feature bit 240 is enabled, callers do not needto press L to begin sending a fax; the system will detect an incoming fax when it does not hear speech.

(193,

191 Make fax messages

When this feature is assigned to a mailbox, the mailbox owner can make a voice

message, and then press L to leave a fax with the message. The fax is then delivered to the addressed party or parties with the voice message.

(master feature)

194,195, 237) to permit the users to retrieve faxes

4-2

192 Give fax messages

This FaxMemo feature allows users who are able to receive faxes in their mailboxes to forward the faxes along with voice comments directly to other users or to outside lines. They cannot include another fax as a comment.

Note:

This feature requires feature bit 190.

Page 88

193 Deliver fax to default fax phone number

This feature allows a user to have faxes delivered to a personal (default) fax telephone

number after listening to the voice annotation. This number can be a department or company fax machine and is entered by the system administrator during configuration. When the user selects this option, another menu is played giving further options to schedule delivery, cancel delivery, or deliver the fax now.

Software Configuration Planning

Note:

This feature requires bit

connected to an outbound line group to deliver faxes to phone numbers.

190.

The system must have a fax group

194 Deliver fax online

This feature permits users accessing their mailboxes from a fax phone to receive stored faxes online.

Note:

This feature requires feature bit group connected to an inbound line group to deliver faxes online.

190.

The system must have a fax

195 Deliver fax to designated telephone number

When this feature is included in a mailbox and the user wishes to retrieve a fax or

deliver it to someone else after listening to the voice annotation, the prompt

Press

I to input a number for this fm

is included in the fax transmittal options menu. After the user selects I and inputs the number, another menu is played giving the choices of scheduling the delivery, canceling it, or having the fax delivered now.

Note:

This feature requires bit schedule fax delivery. The system must have a fax group connected to an outbound line group to deliver faxes to phone numbers. Additionally, a “fax pager index” must be set in the user’s mailbox.

190

for fax functionality and bit 95 to

196 User changeable default fax phone number for fax del’kery

This feature allows users to change their personal (default) fax delivery numbers through the user options menu in their mailboxes.

Note:

This feature requires bit 1%.

Page 89

Sohare Configuration Planning

197 Fax on demand

This feature is for Fax Publishing. When

the caller is greeted and given a prompt to get ready to receive the fax deposited in the mailbox, either online or at another number. The mailbox LCOS and RCOS

control the delivery features.

Note:

This feature requires feature bit 194 and/or 195.

198 Receive fax messages only

This feature prevents a mailbox from receiving voice messages and allows it to receive only fax messages. It is used for both Guaranteed Fax and broadcast mailboxes in Fax Mail. No greeting or prompts are played to the calling pyty and only faxes are recorded. A fax session starts immediately when the server arkvers the call.

A Guaranteed Fax mailbox must have both this bit and message delivery enabled.

199

Note:

Automatic receipt for fax message sent

When this feature is included in a mailbox and the user schedules a fax delivery, a

receipt with a time stamp is automatically placed in the sending user’s mailbox.

This feature requires feature bit 190.

it is

assigned to a greeting only mailbox,

200

Fax cover page

This feature causes the system to send a cover page with outgoing faxes. The cover page identifies the user as the fax recipient at the company or department fax machine. Mailbox owners can fax a personal cover page into their mailboxes which th e system sends each time they retrieve faxes. When a cover page is deposited in the

system administrator’s mailbox, it becomes the company fax cover page and it is delivered with faxes retrieved by users who do not have a personal cover page. If

neither a personal cover page nor a company cover page is available, the system

generates a default cover page.

If this bit is not enabled in an FCOS, the system does not send any cover sheet with outgoing faxes.

Note:

Feature bit

so that mailbox owners cannot override the company or default

cover page.

230

disables the mailbox personal fax cover page option

4-4

Page 90

203 Walkaway fax

A mailbox with this feature is set to expect calls from fax machines rather than from

live callers. When a call is routed to a mailbox with this feature, CNG detection is enabled while the mailbox greeting is playing. If the system detects fax tone, it processes the incoming fax. If it does not detect fax tone, it plays the recorded mailbox greeting and prompts. This permits callers immediately send a fax without a voice coversheet, and without having to respond to prompts or monitor the call.

Feature bit 256 causes the system to play a brief introductory prompt for walkaway fax mailboxes.

Software Configuration Planning

dial

into a

user’s mailbox and

Note:

206 Fax delete

This feature automatically deletes a fax from a mailbox after it has been delivered. It is used in Guaranteed Fax to prevent resending the same message to the fax machine.

Note:

207

Fax verify

When feature bit 203 is active, the system listens@ fax tone

(CNG) in order to act like a receiving fax machine when the call is initiated by a sending fax machine.

When feature bit 240 is active, the system always defaults to

accepting a fax when it does not detect voice. This is similar to the function of bit 203. However, callers will hear fax signals if their

voice recording times out. This feature requires feature bit

Feature bit 237 (Automatically deliver fax to default number) overrides this feature. 237 is for user mailboxes, not guaranteed fax mailboxes. Do not use both bits in the same FCOS.

190.

This feature is assigned to Guaranteed Fax mailboxes which are on the same hunt group as the fax machines. It checks incoming faxes with those already stored in the mailbox to prevent the same fax from rotating through the hunt group and getting stored in the mailbox again when the fax machine is down or busy.

230 Deny change to fax cover page

This feature disables a mailbox owner’s ability to create a personal fax cover page. If

feature bit 200 is enabled, the system will send either a company cover page (if one has been placed in the administrator’s mailbox) or the system default cover page. This feature has no effect if bit 200 is not enabled.

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Page 91

Software Configuration Planning

235

Display from

This feature adds the “From” field to the default fax cover page. The field identifies

the system that the fax came from, such as, “ABC Communications Fax Service.” It does not identifjr the mailbox owner. The text of the “From” field is set in the Fax Service and Promotional Message Menu.

field

on fax cover page

236 Display promotional field on fax cover page

This feature adds a promotional message field to the default fax cover page. The text

of the promotional message field is set in the Fax Service and Promotional Message Menu.

237 Automatic fax retrieval

This feature allows the mailbox owner to have faxes downloaded automatically to a preconfigured default fax number when faxes arrive in the mailbox. The fax or voice/fax message is automatically moved to the saved queue and the message waiting indicator is not triggered. This feature is intended to make it easier for mailbox owners who regularly use the same fax machine to retrieve their faxes. The mailbox owner can also enable or disable this feature from the user options menu.

Note:

When this feature is active, the mailbox owner should check the

target fax machine frequently, since fax messages will not activate a message waiting indicator.

This feature overrides feature bit 206 (Discard fax message after delivery). 206 is for guaranteed fax mailboxes only. Do not include both bits in the same FCOS.

238 End of session delivery

This feature is invisible to users. However, it allows the system administrator to save on outbound fax calls. Instead of making an outbound call for each fax, this feature enables the system to make only one outbound call for all faxes sent to the same number during a mailbox session.

Note:

This feature requires feature bit 193 and /or 195.

4-G

Page 92

Sohare Configuration Planning

239

Retrieve all unplayed faxes

This feature makes it easier for mailbox owners to get their faxes. automatic fax delivery enabled, they have the option to have all faxes concatenated and sent at once. The user selects the “retrieve all faxes” option from the user options menu and all the faxes are automatically sent to the user’s default fax number.

Note:

This feature requires one or more of feature bit 193, 194, or 195.

240 Receive fax on record time-out

This feature makes it easier for callers to send fax-only messages and voice/fax messages. start, and walk away. press L to send the fax.

In the case of fax-only messages, a caller can dial into ,a mailbox, press

In the case of the voice/fax message, the caller does not need to

Note:

When feature bit 203 is active, the system listens for fax tone

(CNG) in order to act like a receiving fax machine when the call is initiated by a sending fax machine. Without bit 203, callers to a

mailbox must press L to indicate that they want to leave a fax.

If they do not have

Fax limits

256

When feature bit 240 is active, the system always defaults to

accepting a fax when it does not detect voice. This is similar to the function of bit 203, except that the user does not have to press L to leave a fax. However, callers will hear fax signals if their voice

recording times out. This feature requires feature bit 190.

Enable fixed greeting for walkaway fax

The feature bit causes walkaway fax mailboxes to play the prompt, “Press 1 or wait...” before playing the mailbox greeting.

The following fax limits can be included in limits classes of service (LCOS).

Number of digits for fax phone number for fax delivery

This limit restricts the user to the set number of dialing digits when retrieving or

redirecting a fax to a designated number. allow faxes to be redirected to an internal extension, but send faxes long distance. If no digits are specified, then the number of digits defaults to that entered for the outside caller dialing plan at the Online Configuration Menu.

For example, 3 or 4 digits would only

digits would let the user

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Page 93

Sofkwxe Configuration Planning

Note:

This limit works in conjunction with RCOS Nl?A/NXX screening.

Number of fax messages per mailbox

This limit is the maximum number of faxes that can be stored in a mailbox at any

one time.

CNG tone detection length

This limit is

tone from a calling fax machine when walkaway fax is enabled (feature bit 203).

This limit should be set to zero except for sites with very noisy phone circuits.

Fax delivery retry frequency

This limit is the number of times the server attempts to send a fax message until it is

successfully sent. The system retries fax delivery when it encounters ring no answer, busy, or no available fax resource.

the number

of seconds that the Series 6 server waits to detect the CNG

Fax delivery retry interval

This limit is the number of minutes the system waits between retries on delivering a

fax message.

Played fax message retention

This limit is the maximum number of hours that played faxes can be stored in a mailbox.

Unplayed fax message retention

This limit is the maximum number of hours that unplayed faxes can be stored in a

mailbox.

Urgent fax message retention

This limit is the maximum number of hours that urgent faxes can be stored in a mailbox.

Fax receipt retention

This limit is the maximum number of hours that fax receipts can be stored in a mailbox.

4-8

Page 94

Fax Networking Features

The following options determine a user’s fax capability over a MESA-Net network to

other Series 6 servers.

(NCOS).

10 Make fax messages to the network

This feature allows a user to make a fax message and send it over the network.

11 Give fax messages to the network

This feature permits users to forward fax messages deposited in their mailboxes to

users on another system over the network. It does not allow users to make a fax message to the network.

12 Answer fax messages to the network

A user with this feature can reply to a fax message that was sent from another system

over the network. If feature bit 38 is activated, the original message, voice and fax,

will be sent with the reply back across the network.

Sofiswre Configuration Planning

These are entered as part of the network class of service

FaxMemo and RCOS

Like all other types of outbound calls, outbound FaxMemo calls are controlled by the Restriction Class of Service of the sending mailbox. A mailbox owner cannot have a fax delivered to a phone number that is blocked in their RCOS.

Adding FaxMemo Options to COSs

Add FaxMemo options to mailboxes exactly as you would voice message options. You can include them in existing or new FCOSs, LCOSs, and NCOSs. You must

generate new COSs for applications peculiar to FaxMemo, such as guaranteed fax and fax publishing.

These are some fax mail FCOS options:

VII’ FCOS + 190-196 and 200

User can receive and send fax messages and include a cover sheet. must use the phone keypad to send a fax.

VII’ FCOS + 190-196,200, and 203

Same as above, but callers can also send walkaway fax messages.

Callers

VII’ FCOS + 198 and 200

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Page 95

Software Configuration Planning

A sample FaxMemo COS Planning Worksheet follows this section. Blank

worksheets are in Appendix A for photocopying. The Fax FCOS and NCOS bits and names are included at the top of the worksheet for your reference.

If you add fax features to an existing COS without renumbering the COS, the existing mailboxes with that COS assigned take on the added fax features. If you create a new COS by copying an existing one and modifying it, you must assign the new COS to mailboxes (see “FaxMemo Mailboxes”).

Note that there are entries for users’ standard mailboxes and users’ broadcast fax mailboxes. If a user is likely to receive many fax calls, he or she should probably have a separate extension for faxes that has an associated broadcast mailbox. The broadcast mailbox contains a distribution list consisting of only the user’s standard

VoiceMemo mailbox. Messages or faxes left in the broadcast mailbox are

immediately transferred to the user’s standard mailbox, as shown in Figure 4-1.

Fax only mailbox. This receives fax messages with no voice annotation and supports a cover page. Use bits 193-195 to retrieve messages.

Figure 4-1

PBWCO

Voice calls to

ext. 1234

RNA/Busy forward

Fax calls to ext. 1235

Broadcast Mailbox Fax Mail Application

Series 6 Server

User’s

Standard

M#s!8tx

F&f

messages

User’s

Broadcast

Mailbox

#1235

6’203FAx

4-10

Page 96

Sofisvare Configuration Planning

FaxMemo COS Planning Worksheet

Fax Feature Bits Fax Feature Bits (continued)

Fax NCOS Bits

Number

10 11 12

Make Fax Message to Network 1 Give Fax Message to*Network 1 Answer Fax Message to Network

Description

CO% for User’s Normal Mailbox

FCOS #to

Modify Number New FCOS Name FAX Feature Bits to Add

NCOS #

to Modify Number New NCOS Name FAX NCOS Bits to Add

1 1

New FCOS

I I

New

NCOS

VIP Fax

I I I I I I

Network

Fax 10, 11, 12

190,196,200,203

FCOS #to

Modify

New FCOS

Number New FCOS Name FAX Feature Bits to Add

Prepared By: Configured By:

FCOS for User’s Fax Broadcast Mailbox

Date:

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Page 97

Softwue Configuration Planning

FaxMemo Mailboxes

The planning and configuration for mailboxes for each FaxMemo application is slightly different. This section contains information about mailboxes for each application, and sample worksheets to help in planning.

Note:

You can add Walkaway Fax to any of the other FaxMemo

applications by enabling the appropriate feature bits in an FCOS.

Fax Mail Mailbox Configuration

The Fax Mail Mailbox Worksheet associates mailboxes with COSs. A sample worksheet for this purpose is shown below. The worksheet section at the end of this manual contains worksheets for photocopying. List all the mailbox owners and their current mailbox numbers on the sheet. Add the new COS numbers for the current mailboxes. If you are going to use broadcast mailboxes, add those mailbox numbers and the COSs to be assigned to them. Remember that the broadcast mailboxes must be new boxes. If possible, use a numbering scheme for the broadcast mailboxes that

is easy for the users to remember when they need to give their fax numbers out to callers.

Fax Mail Mailbox Worksheet

Default Telephone

Number for Fax

4-12

Prepared By: Configured By:

Date:

Page 98

Fax Broadcast Mailbox Configuration

If you

set

up special distribution list mailboxes for fax broadcasting, use the Fax

Broadcast Mailbox Worksheet at the end of this manual. A sample worksheet is shown below. Use one worksheet for each distribution list mailbox. Enter the mailbox number to create or modify and the COSs to assign to it, then list the mailboxes and owners’ names for the distribution (broadcast) list.

Fax Broadcast Mailbox Worksheet

Sofisvare Configuration Planning

Mailbox No: 6777 Name:

FCOS No: 20

LCOS No: 5 NCOS No: -

5ales Fax Broadcast

Distribution (Broadcast) list

Mailbox # Owner’s Name Mailbox #

4212 Douglass 4256 4235 Johnson 4354 5ojourner

4222 Budris

4343 Dayharsh

4274 Vilahu

Garcia

Owner’s Name

Prepared By: Date:

Configured By:

Date:

4-13

Page 99

Sofmate Configuration Planning

Guaranteed Fax Mailbox Configuration

For Guaranteed Fax, use the VII? FCOS with bits 198,206, and 207 and enable message delivery. This mailbox delivers one copy of each fax message it receives to your fax machine and deletes each fax after it is successfully sent to the machine.

A sample Guaranteed Fax Mailbox Worksheet is shown below. Blank worksheets for photocopying are at the end of this manual. Fill in the telephone numbers in the hunt group. For example, if your fax machine is on 555-3200, assign mailboxes to 555-3201,555-3202, and so on. Enter the COSs for the mailboxes and the fax number you want them to deliver faxes to.

Guaranteed Fax Mailbox Worksheet

Fax Machine NoJName:

I I

555-3200

5ales Order Enttv

Prepared By: Date: Configured By: Date:

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Page 100

Fax Publishing Mailbox Configuration

For fax publishing, you can use any of these types of mailboxes:

Tree

A tree mailbox routes callers to other mailboxes when they press one of

the keypad numbers. You must assign

(refer to the distribution list input order, and record a message in the mailbox directing the caller to press specific keypad numbers for different information. The “go to” mailboxes can also be tree mailboxes, branching the caller further for more specific information.

VoiceMemo Reference

Software Configuration Planning

the proper

and Conj&ration

features to the mailbox

Man&k

create

in the mailbox with the “go to” mailboxes in keypad

Chain

A chain mailbox accepts other mailbox numbers from the caller and

branches to them. Refer to the

VCceMemo Reference

and Configuration

Manualfor chain mailbox features.

Greeting with fax This mailbox plays your recorded greeting and directs the caller to

receive the associated fax.

Greeting only This type of mailbox can be used within a fax publishing and audiotext

application to give a voice only information message, such as the initial welcome greeting to callers.

Fax on demand

Use a greeting only mailbox with bits 194, 195, and 197 to permit callers

to receive a prestored fax online or at a caller-designated number.

Fax only A fax only mailbox plays any greeting and immediately prepares to

receive a fax. This can be used in larger fax publishing or audiotext

applications to allow the caller to input a fax message.

A sample Fax Publishing Mailbox Worksheet is shown on the next page. Blank worksheets for photocopying are at the back of this manual. For tree and chain

publishing, you need a separate worksheet for each mailbox. Number the worksheets and fill the sheet numbers in the “Continue on Sheet” or “Go to Sheet” columns, so

you can follow the progression through the tree or chain.

Write out the greeting, if any, that you want recorded in the mailbox. Enter a

description or title of the fax document you want stored in the fax transmittal mailbox or attach it to the worksheet.

4-15

Mitel FaxMemo Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 FaxMemo Features and Functions

2 Planning Outside Caller Access

4 Software Configuration Planning