Mitel DT690, DT692 User Manual

USER GUIDE1424-EN/LZT103 088F520120314

DT690/DT692 Cordless
Phone for MiVoice MX-ONE

USER GUIDE

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NOTICE

The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The informa­tion is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such
changes.

No part of this document can be reproduced or transmitted in any form or by any means

- electronic or mechanical - for any purpose without written permission from Mitel
Networks Corporation.

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appearing on Mitel's Internet sites or in its publications are reg istered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel") or others. Use of the Trademarks is prohibited without the express consent from
Mitel. Please contact our legal department at [e-mail]

for additional informa­tion. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks

.

© Copyright 2016, Mitel Networks Corporation
All rights reserved

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I

NTRODUCTION

1 INTRODUCTION

1.1 ABOUT THIS USER GUIDE

This guide describes the available features of Mitel DT690 and Mitel DT692 cordless
phone when it is connected to MiVoice MX-ONE.

The DT690 and the DT692 are feature-rich telephones with color display, telephony,
and messaging. Additionally, for the DT692 is Bluetooth standard and for DT690 is
Bluetooth optional.

The DT690 and DT692 cordless phones are rich of features, with a color display, tele­phony, messaging, and Bluetooth (optional). The phone is designed for use in a
medium demanding environment, such as hospital environment, light industry envi­ronment, and office environment.
Depending on the version and configuration of the exchange that your phone is con­nected to, some of the functions and features described in this user guide may not be
available. There can also be some differences in the way your phone is programmed.
Please consult the system administrator if you need further information. Some mar­kets use differing codes for some features. In this guide the features are described
using the most common codes.

1.2 PREPARING FOR USE

Before using your phone for the first time, you have to charge and connect the batte ry,
see 23 Installation on page 107.

Note:

Place the phone in the charger and ch arge it for at lea st one ho ur befor e using

it the first time.

1.3 IPEI AND IPDI CODES

Your phone has a unique IPEI code (International Portable part Equipment Identity),
and a unique global GAP identity number for the DECT registration (IPDI). The IPEI
and IPDI codes are used for network subscription of the phone.
At delivery, the phone’s IPEI and IPDI codes are identical, and either of them can be
used for network subscription.

Note:

If the phone is replaced by another phone using the easy replacement proce-

dure, the IPDI code changes. If the IPEI and IPDI codes differ, the IPDI code
should be used for network subscription.

To look up the IPEI and IPDI codes, do the following:

1. Dial *#06# when the phone is in idle mode.

The IPEI and IPDI numbers appear in the display.

2. Press Back to return to idle mode.

Note:

If your phone is broken and needs to be replaced with another phone, please

contact the system administrator.

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1.4 SOFTWARE VERSION

To view the phone’s software version:

1. Dial *#34# when the phone is in idle mode.

2. Select Software and press Select.

Details about the software version appear in the display.

3. Press Back until you return to idle mode.

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I

NTRODUCTION

1.5 ACCESSIBILITY AND VOICE QUALITY

The base network is not always available. If you cannot connect to the system, con­tact the system administrator. For best voice quality, avoid positioning yourself near a
computer, a radio, or similar equipment.

1.5.1 Operating area

You can use your cordless phone in the area that is covered by the network. Outside
this area you will lose contact with the phone network. The signal strength icon, ,

will disappear and the text

No System will be displayed.

1.5.2 Out of Range

When you leave the system coverage area you will hear a short beep and see a lamp
indication, and the text

Searching will appear in the display. The out of range

beep will be repeated every minute for 30 minutes. To switch off the beep, press and
hold the mute key , . When reentering the coverage area, it take s a few minutes

before the phone registers into the system.

1.5.3 Standby Time

Poor radio signals (far away from the system base station) reduce the handset
standby and talk times. High loudspeaker or ringer volume, frequent key activation
and display illumination as well as active vibration alarm and Bluetooth operation, are
features that can specifically shorten standby and talk times.

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2 SAFETY INSTRUCTIONS

Read this section before using the telephone.
For safe and efficient operation of the telephone, observe the guidelines given in this
manual and all necessary safety precautions when using the telephone. Follow the
operating instructions and adhere to all warnings and safety precautions located on
the product, the Quick Reference Guide and this User Manual.
This product shall only be used with the following batteries:

• Art.No.: 660216 Battery
Single chargers shall only be connected with power adapters supplied by the manu-

facturer.
Available power adapters (Suppliers Designation) are:

• Art.No.DC3: 130213A Power supply unit AC: 100V-240V, DC:5V / 0.65A -

Europe

• Art.No.DC3: 130166B Power supply unit AC:100V-240V, DC:5V / 1A - USA,

Canada, AUS, and UK

• Art.No.DC4: 130161A Power supply unit AC: 100V-240V, DC: 5V / 2A - Europe,

USA, Canada, AUS and UK.

2.1 PRECAUTIONS

• Save this manual. It includes important safety information and operating instruc-

tions. Save all instructions for future reference.

• Before using the handset, users of hearing aids should note that radio signals

can affect hearing aids and, if powerful enough, can cause an unpleasant
buzzing sound.

• Connect AC (power supply) to the desktop battery charger only to designated

power sources as marked on the product.

•

Danger: Never alter the AC cord or plug. If the plug will not fit into the outlet,

have a proper outlet installed by a qualified electrician. Improper connection
increases the risk of electric shock.

• Position the electrical cord to the AC power supply where it is least likely to be

subjected to damage or stress.

• Remove the electrical cord from an outlet by pulling gently on the AC adapter,

not by pulling the cord.

• Remove the battery before cleaning the telephone to reduce risk of electric

shock.

• Unplug the battery charger from a power source before cleaning the telephone

to reduce risk of electric shock.

• Do not use the telephone with auxiliary equipment not exclusively recommended

by the manufacturer, as it may result in fire, electric shock, or injury, and will void
the warranty.

• Do not disassemble the telephone. Disassembling the telephone voids the

warranty. The telephone consists of no consumer serviceable components.
Service should be performed by Authorized Service centre only.

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S

AFETY INSTRUCTIONS

• Changes or modifications to the equipmen t not expressly approved by the p arty

responsible for compliance could void the user’s authority to operate the equip­ment.

• Do not allow heavy objects to fall on the telephone.

• Do not allow children to play with the product packaging material. Pro duct p ack-

aging material is often small and may present a choking hazard.

• Do not allow children to play with the telephone. It is not a toy. Children could hurt

themselves or others. Children could also damage the telephone.

• Always keep and handle your products with care and keep them in a clean and

dust-free place. Proper use and care will prolong the product’s life. Use a soft
absorbent tissue or cloth to remove dust, dirt or moisture.

• For long and safe operation with optimal performance the battery need to be

replaced regularly.

• Do not put the product in a microwave oven as this may cause damage to either

the oven or the product.

• Do not paint your product.

• To avoid hearing impairment, accept the call before holding your product (or

portable handsfree device) to your ear.

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2.1.1 Frequency Range

The telephone is a radio transmitter and receiver. When it is on, it receives and sends
out radio frequency (RF) energy. The telephone operates on different frequency
ranges depending on market and employs commonly used modulation techniques:

2.2 NOTICE TO EUROPEAN CUSTOMERS

The CE marking affixed to Mitel products indicates conformance to the R&TTE direc­tives 99/05/EC(Radio and Telecommunications Terminal Equipment Directive). For a
copy of the original signed declaration (in full conformance with EN45014), please
contact your Mitel office or sales partner.

2.3 NOTICE TO US CUSTOMERS

2.3.1 FCC Compliance Statements

This equipment has been tested and found to comply with the limits for a Class B dig­ital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruc­tions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installa­tion. If this equipment does cause harmful interference to ra dio or television recep tion,

EU

1880-1900 MHz

USA

1920-1930 MHz

Latin America

1910-1930 MHz

Brazil 1910-1920 MHz
Other countries (except

China)

1900-1920 MHz

Portables without Bluetooth (DT690)

Portables with Bluetooth
(DT690/DT692)

FCC ID:BXZDH4 FCC ID:BXZDH4BL
IC: 3724B-DH4 IC: 3724B-DH4BL
US: 9FVW4NANDH4 HAC US: 9FVW4NANDH4 HAC

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AFETY INSTRUCTIONS

which can be determined by turning the equipment off a nd on, the user is encoura ged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.
Privacy of communications may not be ensured when using this phone.

2.3.2 Exposure to Radio Frequency Signals

This EUT has been shown to be capable of compliance for localized specific absorp­tion rate (SAR) for uncontrolled environment/general population exposure limits spec­ified in ANSI/IEEE Std. C95.1-1992 and had been tested in accordance with the
measurement procedures specified in FCC/OET Bulletin 65 Supplement C (2001) and
IEEE 1528-2003.
This equipment complies with FCC radiation exposure limits set forth for an uncon­trolled environment. This device complies with FCC SAR limit of 1.6 W/kg. The maxi­mum SAR value measured when used at the ear, and when worn on the body using
belt clip are:

This device must not be co-located or operating in conjunction with any other antenna
or transmitter.
Use of non-Mitel approved accessories may violate the FCC RF exposure guidelines
and should be avoided.

2.3.3 Information to User

This device complies with Part 15 of the FCC Rules. Operation is subject to the follow­ing conditions:
(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may
cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux ap par­eils radio exempts de licence. L'exploitation est autorisée aux deux conditions suiva­ntes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d'en compromettre le fonctionnement.

2.3.4 IC Requirements for Canada

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.
The wireless phone is a radio transmitter and receiver. It is designed and manufac­tured not to exceed the emission limit for exposure to radio frequency (RF) ener gy set
by the Ministry of Health (Canada), Safety Code 6. These limits are part of compre­hensive guidelines and established permitted levels of RF energy for the general pop-

SAR values

Head 0.104 W/Kg
Body worn 0.029 W/Kg

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ulation. These guidelines are based on the safety standards previously set by
international standard bodies. These standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and health.
This device has been shown to be capable of compliance for localized specific
absorption rate (SAR) for uncontrolled environment / general public exposure limits
specific in ANSI/IEEE C95.1-1992 and had been tested in accordance with the mea­surement procedures specified in IEEE 1528-2003.

2.4 BLUETOOTH QUALIFIED DESIGN ID

Bluetooth QD ID: B016451

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AFETY INSTRUCTIONS

2.5 ENVIRONMENTAL REQUIREMENTS

2.5.1 Cordless Telephone

Note: Do not use the cordless phone in areas with a danger of explosion, as it is not

specified as intrinsically safe.

• Only use the telephone in temperatures between 0

o

C to +40o C (32o F to 104o

F).

• Avoid exposing the telephone for direct sunlight or close to other heat sources.

• Do not expose the telephone to open flame.

• Avoid volume levels that may be harmful to your hearing. Exposure to excessive

sound pressure from a handset's earpiece or headset may cause permanently
hearing loss.

• Keep the telephone away from excessive heat and moisture.

• Moving the equipment rapidly between warm and cold temperatures may cause

condensation (water droplets) to form on its internal and extern al surfaces. Water
droplets may cause malfunction of the equipm en t an d corrup t or end com m un i­cation or damage the equipment. When condensation is noticed, stop using the
equipment. Switch off the phone, remove the battery and unplug the mains
adapter from the power outlet. Wait until the moisture evaporates from the equip­ment before putting it in operation again.

• Protect your telephone from aggressive liquids and vapours.

• If the telephone has been exposed for water or condense, remove the battery

immediately and let it dry completely before re-inserting the battery.

• Do not place a cold telephone in a charger.

• If the liquid crystal display breaks, avoid injury by preventing the liquid crystal

from coming into contact with eyes, skin or mouth. Prevent the liquid crystal from
leaking out of the broken glass.

• In case of smoke or fumes, stop operating the product and turn it off immediately.

Unplug the mains adapter and remove the batteries from the phone immediately.
Continued operation may result in fire or electrical shock.

2.5.2 Battery

• Do not immerse the battery into water. This could short-circuit and damage the

battery. If the battery has been exposed to water or condense, remove it imme­diately and let it dry completely before reinserting it.

• Do not expose a battery to an open flame. This could cause the battery to

explode.

• Never carry or store the battery together with electrically conducting objects

(neck chains, pencil leads, etc.)

• If you ever notice liquid leaking out, unusual odour, build-up of heat, discoloura-

tion, deformation or any other abnormal condition when you use, ch arge or store

the battery, remove the battery immediately from the handset and keep it away

from naked flames.

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• The battery fluid can damage your sight. If at any time battery fluid accidentally

gets into your eyes, rinse your eyes immediately with clean t ap water and contact
a doctor.

• Do not allow the metal contacts on the battery to touch another metal object. This

could short-circuit and damage the battery.

• Do not leave a battery where it could be subjected to extremely high tempera-

tures, such as inside a car on a hot day.

• Use the Desktop Charger or the wall mounted Charging Rack for charging.

Charge the battery for at least one hour the first time you use the battery. Note
that the wall mounted Battery Pack Rack charger has to be used if the battery
alone is to be charged.

• Do not charge a battery when the ambient room temperature is above 40 ºC or

below +5 ºC (above 104º F or below 41 ºF).

• Do not attempt to take a battery apart.

• Do not disconnect the battery unless it needs to be replaced.

• Turn off the telephone before removing the battery.

• Unplug the battery charger from a power source before cleaning the phone to

reduce risk of electric shock.

• Only charge the battery when it is placed in the phone.

• Never heat or dispose of the battery into a fire, which, or else, may cause

leakage, burst or fire.

• Remove the carrying case from the product while in charger.

• Do not cover the product while it is being charged. Do not charge the phone in a

closed cabinet or drawer. The charging of the battery is a chemical process and
causes the battery to become warm during char ging. Make sure the environment
in which the phone is charged, is well ventilated.

• The cordless phone can be charged either when switched on or off.

• Do not, under any circumstance, connect the battery's positive and negative

leads altogether.

• Do not strike or drop the battery. It may cause damage to the battery.

• The battery should be stored in a dry place, with the ambient temperature of

approximately +25°C (+77°F) for best performance.

• The battery continues to discharge a minimal portion of its power, even if the

product is switched off or the battery is removed.

2.5.3 Disposal of Telephone and Batteries

Defective phones or batteries should not be placed in municipal waste. Please check
local regulations for disposal of electronic products.

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DT690

AND DT692 DESCRIPTION

3 DT690 AND DT692 DESCRIPTION

This chapter describes the DT690 and DT692 cordless phones and its display, menu
structure, and tones.The phone is shown in figure 1 on page 13.

Figure 1: Overview of the DT690/DT692 cordless phone

1 Multifunction button

Can be used as a shortcut to functions; Long or double press modes
Push button (DT692 only)
This button is used for sending alarms.

2 Speaker volume up key

Used to increase the speaker volume

3 Speaker volume down key

Used to decrease the speaker volume

4 Soft keys

Can be pre-programmed or used with the GUI.
In idle mode, the middle and the right softkey can be used for specific
functions defined by the user of the handset.

5 Off-hook key

Used to connect calls, and as a shortcut to the call list.

6 Voice mail access

Used to listen to voice mail messages

8

6

5

7

11

9

10

1

2

3

13

12

14

4

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7 Key lock and upper and lower case

A combined key lock and shift key for upper and lower case

8Space

Used to add space between text

9 Mute key

Used to switch audio on and off in idle mode, to silence the ring signal, and
to switch the microphone off and on during a call

10 Navigati on key

Used to navigate left, right, up, and down, and to confirm (themiddle key) a
selection. It is also possible to program the navigation keys (except the
middle key) for shortcuts.

11 On-hook key and power on and off

A combined key used to end a call, to return to idle mode, and to switch the
phone on and off with a long press

12 Display

The display is 128 pixels wide and 160 pixels high. The display has multiple
colors and backlighting

13 Headset connector

The headset connector is used to connect a headset. The headset
connector cover protects the connector against dust

14 Indication lamp

Indicates incoming calls and messages, low battery, and charging status

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DT690

AND DT692 DESCRIPTION

3.1 FUNCTIONS AND ACCESSORIES

The DT690 and DT692 functions are listed in table 1 on page 15, and its accessories
are listed in table 2.

Table 1 Functions

* This is a system dependent feature.
** This feature requires configuration in WinPDM or CPDM3.

Table 2 Accessories

3.1.1 Accessories

Case

The plastic cover parts are made of durable PC/ABS material.

Local phonebook (250 entries)
Central phonebook *
Company phonebook (1,000 entries) **
Downloadable language **
Vibrator
Headset connector
Microphone on/off during call
Loudspeaking function
SMS (Short Message Service) *
Voice mail access *
Centralized management *
Easy replaceable battery
Easy replacement of telephone
Bluetooth (factory optional DT690)

Desk charger
Desk PDM charger
Rack PDM charger
Battery pack rack charger
Leather case
Belt clip, hinge type
Belt clip, swivel type
Security chain
Headset with microphone on boom
Headset with microphone on cable
Bluetooth headset (optional)

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Antenna

The antenna is integrated inside the phone.

Loudspeaker

A separate loudspeaker for the loudsp eaking functio n is placed at the back side
of the phone.

Microphone

The microphone is placed at the front bottom side of the phone.

Clips

There are two different belt clip options to the cordless phone; a standard (hinge)
clip and a security (swivel) clip. Use the clip to attach the phone to a belt or
similar. See also 23.2.2 Belt Clip on page 108. It is also possible to use the phone
without any clip.

Battery

The battery is a rechargeable Li-Polymer battery, placed under a battery cover.
The battery is fully charged within four hours.

3.2 DISPLAY INFORMATION

The icons and text in the display indicate functions and settings available to the user.
The display gives visual feedback on all actions performed, and also textual warnings,
see figure 2 on page 16. The owner ID can be set manually by the user.

Note:

If a name is available it is displayed together with, or instead of, the number.

Figure 2: Example of a display in idle mode

Status bar The top row (Status bar) is used for icons giving the user

information about signal strength, missed call, new message,
phone lock, key lock, sound off, time and battery status. This row
is always visible.

Header bar The second row (Header bar) displays the current date, headset

connection, Bluetooth connection, and system connection.

Active area The next rows (Active area) are used for information such as the

name of the system to which the cordless phone is connected. A
user identity provided from the system, or an owner ID, can also
be displayed if it has been configured in the Settings tab. This is
also the area for popup text, missed calls or to confirm an action.

Soft key bar The bottom row (Soft key bar) is used for soft keys which can be

used as shortcuts for functions in the phone. There are three soft
keys located just beneath the display. The function of each soft
key is indicated by text in the display just above the key , se e figure
3 on page 17. In idle mode, the soft keys can be used for specific
functions defined by the user of the phone.

Menu

11:00

01/11/2009

223344

System A

Status bar

Header bar

Active area

Soft key bar

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DT690

AND DT692 DESCRIPTION

3.2.1 Soft keys

Figure 3: Soft keys “Call” and “List”

Note:

The information displayed varies depending on the version and configur ation of

the exchange, and whether you use the phon e in a DECT or an IP DEC T
system. Consult the system administrator to find out which type of system your
phone is used in.

Call

List

Soft keys

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Depending on the state and setting of your phone, dif feren t information can be sh own,
see the following list:

• Idle phone

–Normal. 

The display shows the programmed name of your network, your name and
extension number, time and date, and so on, see figure 3 on page 17.

– Follow-me activated. 

The display shows your own extension number followed by a > and the
number your extension has been diverted to.

• Outgoing call

– Normal outgoing call. 

When you make an outgoing call, the dialed number or name is displayed.

– Diverted call. 

If the dialed number is diverted, the diversion information is shown. The
display shows, for example, the dialed number and the number diverted to
(preceded by >). When the diverted call is answered, only the number of
the answering position is displayed.

• Incoming call

– Normal incoming call. 

If available, the number or the name of the caller is displayed.

– Diverted call. 

A diversion indicator (>) before the number or name tells you that the call
is diverted to your extension. When you have answered the call, the
display shows only the number of the person calling.

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DT690

AND DT692 DESCRIPTION

3.2.2 System Connection Messages

Possible system connection messages that can be displayed on your phone is
described below.

3.2.3 Display Icons

The display icons are described below.

Shown in display Indicating Description

System A System

Indication

The phone has contact with System A. It is also
possible to assign the system a name of your
choice.

No System Out of

coverage

The phone is out of coverage. Go into range, or
contact the system administrator.

When reentering the coverage area it can take a couple
of minutes before the phone has registered
automatically into the system.

No access Access

Indication

The phone has contact with a system, calling is
not allowed.

No Subscription System

Indication

The phone is not in contact with any system.
Ask the system administrator to log on the
phone.

Icon Description

Signal strength

Shown in the upper left corner, when the phone is connected to
a system. The staples shown in display depends on the signal
strength.

Full battery

Shown in upper right corner.

Low battery

Shown when 10% or less remains of the battery capacity.

Empty battery

Flashing when the remaining battery capacity is 5% or lower.

Loudspeaking

Displayed in the soft key bar during a call. Pressing this icon will
activate loudspeaking mode.

Loudspeaking off

Displayed when loudspeaking mode is enabled. Pressing the
soft key when this icon is displayed will deactivate loudspeaking
mode.

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Sound off

Shown when the key is pressed and held, or when the
phone is placed in the charger with “sound off “enabled. it is
also displayed when the ring signal is to silent.

Microphone off

Indicates a silenced microphone. It is displayed after a long
press on during a call.

Headset

Indicates that a corded headset is connected to the phone.

Outgoing call

Added in front of outgoing calls in the call list.

Incoming call

Added in front of all answered calls in the call list.

Missed call

Added in front of missed calls in the call list, and in the status
bar.

Voice mail message

Appears in the inbox when there are voice mail messages that
you have not listened to. The icon remains in the inbox until you
have listened to the voice mail.

New voice mail message

Indicates that you have one or more new voice mail messag es.
The icon remains in the status bar until all voice mail messages
have been listened to.

New text message

Indicates that you have one or more new text messages. The
icon remains in the status bar until all new text messages have
been read.

Read message

Placed in front of a message to indicate that this message has
been read.

Keys locked

Indicates a locked keypad.

Unsent message

Sent message”

Phone locked

Indicates a locked phone.

Icon (Continued) Description (Continued)

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DT690

AND DT692 DESCRIPTION

Locked entry

Indicates a company phonebook contact. These contacts
cannot be changed or deleted by the user.

Bluetooth

Indicates that Bluetooth is enabled.

Bluetooth headset

Indicates that a Bluetooth headset is connected to the phone.

Alarm

Indicates that the handset has alarm functionality (DT692 only)

WinPDM/CPDM3 communication

Visible when there is communication with WinPDM or CPDM3
through the desk PDM charger.

Icon (Continued) Description (Continued)

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3.2.4 Menu Tabs

The menu tabs are listed and described below.

3.3 MENU STRUCTURE

All available phone features can be accessed through the menus. Use the navigation
key, , to enter menus, to select options, and confirm selections.

• In idle mode, press the middle key of to open the main menu.

Note:

You can also open the main menu by pressing Menu.

Icon Description

Contacts

Contains all names and numbers in the local phonebook. In addition, a
company phonebook with up to 1,000 entries can be downloaded from
the WinPDM or CPDM3 to the phone. It is also possible to access a
central phonebook from this menu.

Company phonebook and central phonebook are system dependent and configured

by the system administrator.

My favourites
Contains menu shortcuts that you use to customize the menus.

Messaging

Contains all message handling such as reading and writing messages.

Calls

Contains call lists, call time, and call services

Call services are configured by the system administrator from the WinPDM or CPDM3.

Connections

Contains Bluetooth connection, headset selection, system selection and
In charger selection.

Bluetooth is optional, and is only visible in the connections menu if Bluetooth is

ordered with the phone.

Settings

Contains phone settings such as ringer volume, and display language.

Short cuts

Contains shortcuts for the soft keys, hot keys, navigation keys, and the
multifunction button.

Profiles active
Allows you to create up to four profiles. By default there is no profile.

1424-EN/LZT103 088 Uen J1 2016-03-18 23

DT690

AND DT692 DESCRIPTION

• To confirm a selection, press the middle key of .

Note:

You can also confirm a selection by pressing Select.

• Press Back to return to the previous menu, and press to exit the menu

structure.

When you open the main menu, the display will look as in figure 4 on page 23. The
Messaging icon is selected by default when the main menu opens.

Figure 4: The main menu with the Messaging icon selected

Note:

The phone can be used in several networks. All functions are not supported in

all networks.

13:00

Messaging

Select

Back

Connections

My favourites

Profiles

Contacts

Settings

Short cuts

Calls

24 1424-EN/LZT 103 088 Uen J1 2016-03-18

3.3.1 Calls Menu

An overview of the Calls menu is presented in figure 5 on page 24
.

Figure 5: Calls Menu

Note:

Call service functions are system dependent. P ar am e te rs ar e set up in th e

CPDM3 or WinPDM. Contact the system administrator.

• Vacation

• Trip

• Absence 1

• Absence 4

• Absence 3

• Absence 2

• Out

• Missed calls —>

• Call services

7682 05:26
7845 23-Sep-09

Total call time:
03:47:06
Last call:
00:00:07

7891 01:30
7827 03:35
7682 05:26
7845 20-Oct-09

• Call list —>

• Call time

—>

• Absence*

• Deactivate

• Lunch

• Meeting

• Internal

• External

—>

—>

—>

• Call

• More

—>

—>

• Call

• More

—>

Edit number

—>

Save number
Send message
Delete

Delete all

•

•

•

•

•

>
>

>
>
>

>

>

>
>

>
>

>
>
>
>
>

• Divert calls*

• No reply

• When busy

>
>

>
>

• Back

• Back

Time of call

•

>

Edit number
Save number
Send message
Delete

Delete all

•

•

•

•

•

>
>

>
>
>

Time of call

•

>

>

* Visible if defined in the PDM

1424-EN/LZT103 088 Uen J1 2016-03-18 25

DT690

AND DT692 DESCRIPTION

3.3.2 Contacts Menu

An overview of the Contacts menu is presented in figure 6 on page 25.

Figure 6: Contacts Menu

3.3.3 Profile Menu

An overview of the Profile menu is presented in figure 7 on page 25.

Figure 7: Profile Menu

• Call contact

——>

• Add contact

• Edit contact

• Central phonebook*

——>

——>

——>

• Ring signal

• Name

• Work number

• Mobile number

• Other number
>

>

>

>

>

• New

• From Call list >

——>

• Ring signal

• Name

• Work number

• Mobile number

• Other number
>

>

>

>

>

• Search by name

• Search by number

• Last result

• Search

• From contact list

>

• Search

• From contact list

——>

>

>

• View contact

• Add to contacts

>

• Send message

——>

• Delete contact

——>

• Search

• From contact list

>

>

>

>

• Call

• More

• Back

——>

* System dependent

>

>

• Answering behaviour

• Name

• Volume

• Ring signal

• Message alert

• Vibrating alert

• Key sound

——>

• Automatic

• Loudspeaker

>

>

>

>

>

• Add new

——>

——>

——>

• Silent

• Click

• Tone

>

>

>

• On

• Off

• On if silent

>

>

>

• Internal call

• Extrernal call

• Call back

>

>

>

——>

• Normal (example)

——>

26 1424-EN/LZT 103 088 Uen J1 2016-03-18

3.3.4 Messaging Menu

An overview of the Messaging menu is presented in figure 8 on page 26.

Figure 8: Messaging Menu

• Delete

• Forward

• Call sender

• Call no. in text*

• Save number

• Enter text

• Sent

• Reply

• Delete

• Delete all

• More

• Close

>
>

>

>

——>

*) Visible if the number consists of minimum 3 digits.

• Inbox

Message List

Message List

——>

——>

——>

—>

• Enter text >

>
>

>

• Write new message

—>

Message List

—>

• Delete

• Call no. in text

• Save number

• Forward

• More

• Close

• Enter text >

—>

—>

>
>

>

• Unsent

>

• More

• Back

—>

—>

• View

——>

——>

• Delete

• Delete all

• More

• Back

—>

—>

• View

• Send

• Delete

• Delete all

• Clear

• Back

>

>

• More

• Back

—>

—>

• Edit

——>

• Enter number >

1424-EN/LZT103 088 Uen J1 2016-03-18 27

DT690

AND DT692 DESCRIPTION

3.3.5 My Favourites Menu

An overview of the My favourites menu is presented in figure 9 on page 27.

Figure 9: My favourites Menu

3.3.6 Short cuts Menu

An overview of the Short cuts menu is presente d in fig ur e 10 on page 27.

Figure 10: Short cuts Menu

• No favourites added

——>

• Favourites added
(example)

——>

• Call list

• Inbox

• Write new message

• Central phonebook

• Call contact

>

• Add new

• Back

——>

• Profiles

• Call diversion*

• Write new message

• Central phonebook >

>

(short-cuts)

• Call absence*

* Defined in the PDM

Soft Keys --->

H

ot Key --->

Navigation Keys --->

Multifunction button--->

Left --->
Middle --->
Right --->

0, 2 - 9 --->

Up --->
Down --->
Middle --->
Right --->

Not used
Phone call ---> Enter number
Call list
Contact list
Central phonebook*
Message inbox
Send message ---> Enter number

Change profile ---> Profile A (example)

Open a menu --->
Call absence >

Name >
Function ----------->
Value >
Control question -->

Main menu
Calls
Connections
Contacts
Messaging
My favourites
Profiles
Settings
Absence**
Call services

*) This is a system dependent feature.
**) Visible if defined in PDm or CPDM.

Long press --->
Multi press --->

On
Off

Function ------------>
Value >
Control question --->

On
Off

28 1424-EN/LZT 103 088 Uen J1 2016-03-18

3.3.7 Connection Menu

An overview of the Connection menu is presented in figure 11 on page 28.

Figure 11: Connection Menu

• Bluetooth*

• Enable / Disable

• Headset

• Add new

—>

>

• Headset

>

—>

• Mic on boom

• Mic on cable

—>

• System

• In charger

• Change system

• Subscribe

>

• Unsubscribe

>

>

—>

• Rename system

• Priority

>

>

• No action

• Switch off

• Redirect

—>

• Hearing protection

• Sound off

*) Visible if the telephone’s hardware supports Bluetooth

1424-EN/LZT103 088 Uen J1 2016-03-18 29

DT690

AND DT692 DESCRIPTION

3.3.8 Settings Menu

An overview of the Settings menu is presented in figure 12 on page 29.

Figure 12: Settings Menu

• On

• Off

• Auto phone lock

• Hook-off

• On

• Off

• On in charger

• Change PIN code

• Time format

• Automatic key lock —>

• Phone lock —>

Dansk, Nederlands,
English, etc.

• Sound & Alerts —>

• Ring signals

• Vibrator alert

• *Language —>

• Locks —>

• Display

• Time & Date —>

• Answering -–>

• Owner ID

• Answering behaviour —>

>• Volume

• Message alert

• Key sound

>

—>

• Brightness

• Screen saver

• Date format

• Automatically

• Loudspeaking

• Messages -–>

• Text Size

• Any key

• Answering key —>

>

>

—>

• Internal call

• Callback

• External call

—>

• On

• Off

• On if silent

—>

• Click

• Silent

• Tone

—>

• hh:mm (am/pm)

• hh:mm

• dd month yy

• month dd yyyy

• yyyy-mm-dd

• mm/dd/yyyy

• dd/mm/yyyy

• dd-mm-yyyy

• dd.mm.yyyy

—>

—>

• Contrast

>

• Information

• Black

—>

• Normal

• Power save

—>

• Normal

• Large

—>

30 1424-EN/LZT 103 088 Uen J1 2016-03-18

3.3.9 In Call Menu

An overview of the In call menu is presented in figure 13 on page 30. You reach the
menu by pressing the soft key More during a call. if the handset isonfigured via
PDM/CPDM3, it is possible to access a certain function in the In Call menu directly by
pressing the right Soft key.

Note: If the handset is configured via PDM/CPDM3, it is possible to call a pre-defined-

emergency number while the handset is locked or the keypad is locked. If
calling the emergency number from a locked handset, it is only possible to
access the Microphone on/off function in the In Call menu. However, the entire
In Call menu is accessible when calling the emergency number fro m a handset
with locked keypad.

Figure 13: In call Menu

• Call back

• Audio transfer

• End call

• Call waiting

• Switch

• Transfer

• Transf. to new

>

• New call

• Phonebook access

• Call

>

—>

>

>

• Conference

—>

>

>

>

• Cancel

>
>

• Phonebook access

• Call

>

• Cancel

>

>

• Contacts

• Microphone on/off

• DTMF

>

>

>

• General purpose 1 - 10

>

• DECT info

—>

• System

• Link

• Write new message

• Inbox

—>

• Unsentl

• Sent

• Messaging

1424-EN/LZT103 088 Uen J1 2016-03-18 31

DT690

AND DT692 DESCRIPTION

3.3.10 Customizing the Menu Structure

It is possible to customize the menu tree by hiding some of the available functions that
for example are not in use. This is configured in the WinPDM or CPDM3 by the sys­tem administrator.

3.3.11 Additional In Call Functions

besides the default In Call functions, it is possible to define 10 extra system specific
codes/general purposes. See configuration manual DT69X/DT390.

32 1424-EN/LZT 103 088 Uen J1 2016-03-18

3.4 TONES

The following different tones are sent from the exchange to your phone.

Tone Description

Dial tone

Special dial tone

Ringing tone or
queue tone

Busy tone

Congestion tone

Number
unobtainable
tone

Call waiting tone

Intrusion tone

Conference tone

every 15 seconds (to all parties)

Verification tone

Warning tone,
expensive route

1424-EN/LZT103 088 Uen J1 2016-03-18 33

DT690

AND DT692 DESCRIPTION

3.5 INDICATORS

3.5.1 Phone Indicator

The status indicators listed below are used to indicate phone status.

Table 3 Cordless Phone Indicator

3.5.2 Desk PDM Charger Indicator

The status indicators listed below are used to indicate charger status.

Table 4 Desk PDM Charger Indicator

Indicator Description

Orange, fixed (phone placed in charger) Battery is being charged.
Green, fixed (phone placed in charger) Battery is fully charged.
Red, fixed Battery warning.
Green flashing Incoming call.

Indicator Description

None Not connected to power.
Green, fixed Logged on to CPDM3 or WinPDM.
Orange, fixed Not logged on to CPDM3 or WinPDM.
Orange, flashing (1000 ms

on, 1000 ms off)

Software download
File transfer during Easy Replacement

Orange, flashing (100 ms
on, 800 ms off)

Change phone indication during Easy

Replacement.
Red, fixed Software error. Service needed.
Red, flashing (100 ms on,

800 ms off)

Error indication during Easy Replacement. Put

back old phone in charger . Charger returns to

Not

logged in to CPDM3 or WinPDM

mode

when the phone is removed.
Red, flashing (3 long

flashes, 800 ms on, 100 ms
off)

Parameter error in user parameters. Charger

performs a factory reset and restarts.

Red, flashing (800 ms on,
100 ms off)

Parameter error in production parameters. Service

needed for charger.

Error during Easy Replacement. Service needed

for both phones.

34 1424-EN/LZT 103 088 Uen J1 2016-03-18

4 SWITCHING ON AND OFF

This chapter describes how to switch on and off the phone.

Note:

If the message No System is displayed you cannot make or answer calls.

Depending on system programming, your phone can be locked automa tically.
To unlock the phone, enter your four digit code (factory default is “0000”).

4.1 SWITCHING ON

To switch on the phone, do the following:

1. Press and hold .
The phone will vibrate when it is on and the display lights up. The following confir-

mation message is displayed: DT690 Switch on? or DT692 Switch on?
Depending on which telephone that is used.

2. Press Yes to confirm.
If the phone does not switch on, or if the battery icon indicates low level, charge

the battery and try again.

4.2 SWITCHING OFF

To switch off the phone, do the following:

1. In idle mode, press and hold .
The following confirmation message is displayed: Switch off?.

2. Press Yes to confirm.
The phone is switched off.

Note:

Pressing from a menu will return you to idle mode.

1424-EN/LZT103 088 Uen J1 2016-03-18 35

F

REE SEATING

5 FREE SEATING

Free Seating is used for people who have an office extension number but no phone
set of their own, for example, people who are mostly working outside the office. As a
free seating user, and working from the office, you can log on to any free phone set.
The phone set will be assigned temporarily with your extension number and your sys­tem authorities.

Note:

Free seating is not supported by IP DECT.

5.1 LOGGING ON

To log on, do the following:

1. Press *11*.

2. Dial the authorization code * extension number # and press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

5.2 LOGGING OFF

To log off, do the following:

1. Press #11# and then .
Wait for the call timer to start in the display.

2. Press to finish the procedure.

36 1424-EN/LZT 103 088 Uen J1 2016-03-18

6 INCOMING CALLS

An incoming call is indicated by a flashing indicator , accomp anied by a ring signal and
a vibrating phone. The ring type tells you if the call is an internal, exte rn al or callb ack
call. Both ring signal and vibrator can be disabled. The calling party’s number or
name, or both, is displayed.
The name of the caller will be shown if the calling party’s phone number is stored in
any of the phonebooks. When a headset is connected to the phone, the answering
button on the headset can be used to answer the call.
The 25 last received phone numbers are stored in the call list along with the latest
dialed and missed phone numbers, see 8 Call Lis t on page 48.

6.1 ANSWERING CALLS

When you receive a call, do the following to answer:

• Press .

OR

• Press to answer in loudspeaking mode (handsfree).
You are connected to the caller via the loudspeaker.

OR

• Press the answering button on the headset.

Note:

Calls can be answered at any time even during programming, or while keying

in a number. When the phone is in idle mode, you can cha ng e the a nswering
method, see 19.6 Changing Answering Methods on page 97.

Other answering methods, such as Automatically or Loudspeaking, can be set from
the Settings tab, , see 19 Settings on page 92. When automatic answering is

enabled, an incoming call will be answered automatically after approximately one sec­ond.

1424-EN/LZT103 088 Uen J1 2016-03-18 37

I

NCOMING CALLS

6.1.1 Call Pick-up

To answer a call to a phone in another room:

1. Call the ringing extension and press .

2. When you hear a busy tone, press 8.

Note:

France and New Zealand press 4; Sweden press 6.

6.1.2 Mute Ring Signal

If the phone rings at an inconvenient moment, you ca n switc h off the ring sign al tem­porarily:

1. Press to suppress the ringing.
All alert signals, including the vibrator, will be muted for this specific call.

2. Press to answer the call.

6.1.3 Silent Ringing

You can set your phone to silent ringing, when your phone is in idle mode:

• Press and hold to switch the ring signal on or off. When the ring signal is
switched off, the icon is shown. All alert signals will silence until the ring
signal is switched on again. If the vibrator is set to On when silent, it will alert
you of new calls, messages and alarms. See 19.1.3 Switching Vibrator On and
Off on page 92.

6.2 REJECTING A CALL

If you do not want to answer an incoming call, you can reject the call:

• Press . The call is disconnected.

6.3 ENDING A CALL

If you want to end an ongoing call, you hang up:

• Press .
The display shows the duration of the call. The total time of the call can also be

retrieved from the Calls menu.

6.4 PARALLEL RINGING

Parallel ringing makes it possible for an incoming call to ring several phones simulta­neously and for the call to be answered from any of the phones. The main advantage
of this function is minimizing the risk of losing calls. The function requires all the
phones involved to be defined in a parallel ringing list, which must be configured and
initiated by the system administrator.
Because only calls to a main extension will be distributed among the phones in the
list, this main extension also needs to be defined. A call to a specific extension will not

38 1424-EN/LZT 103 088 Uen J1 2016-03-18

be distributed to other phones in the list. The user can disable parallel ringing tempo­rarily using the function Internal Follow-me. For more information about Internal Fol­low-me, see 13.2 Diversion by using procedure on page 66.

6.4.1 Disabling Parallel Ringing Temporarily

To disable parallel ringing temporarily, do the following:

1. Press *21*

Note:

U.K., press *2*.

2. Dial the extension number, press # and press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

If you want to disable parallel ringing for all phones defined in the list, follow the proce­dure for disabling the function from the phone with the main extension number and
enter the number of the answering position. If you want to disable parallel ringing for
one specific phone in the list only, follow the procedure for disabling the function from
this phone and enter its extension number.

6.4.2 Restoring Parallel Ringing

To restore parallel ringing, do the following:

1. Press #21#.

Note:

U.K., press #2#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

Note:

If you want to restore parallel r inging for all phones d efined in the list, follow the

procedure for restoring the function from the phone with the main extension
number and enter the number of the answering position. If you want to restore
parallel ringing for one specific phone in the list only, follow the procedure for
restoring the function from this phone and enter its extension number.

1424-EN/LZT103 088 Uen J1 2016-03-18 39

O

UTGOING CALLS

7 OUTGOING CALLS

This chapter describes how to make calls, how to conceal your number from being
displayed to the person you are calling, and how to redial the last external number
dialed.

7.1 CALLING

To make a call, you can either select a contact in one of the phonebooks available, or
get the phone number or extension from the call list. You can also use shortcuts, if
available.

• Available phonebooks are the local phonebook stored on the phone and th e
company phonebook stored centrally on a server, see 9 Contacts on page 50.

• The 25 last received phone numbers are stored in the call list along with the latest
dialed and missed phone numbers, see 8 Call List on page 48.

• It is possible to save a phone number as a shortcut, see 10 Shor tcuts on page 55.

If the number you wish to dial is not stored in any phonebook, nor found in the call list,
you enter the desired phone number or extension with the keypad.
To call a number that is not stored in the call list or among your cont act s, do the follow­ing:

1. Dial the number and press or Call.
The number is shown on the display while dialing.

2. If needed, press Clear to erase and edit the number.
Use the navigation key to step and add or delete a digit in the middle of a number.
It is possible to turn on the tone sender in a pre-dialled number by long p ressing.

Note: If you receive a queue tone when the digit(s) to get an external line are d ialed

(if the feature Least Cost Routing is used in the system), keep waiting. Once
a line becomes free you will receive a dial tone. If a warning tone is heard, the
selected line is marked Expensive.

7.1.1 Dialing Using a Pre-programmed Hot Key, Soft Key or Multifunctional
button

To dial using a hot key, sof t key or multifunctional button, do the following:

• Press the pre-programmed hot key, soft key or multifunctional button.

7.1.2 Dialing a Number From the Call List

To dial a number stored in the call list, do the following:

1. Press .
The call list is opened. If a number occurs more than once, th e most recent time

stamp is shown along with the total number of occurrences.

40 1424-EN/LZT 103 088 Uen J1 2016-03-18

2. Step with the navigation keys in the call list and select a number to dial. If you
wish to edit the number before calling, do the following:

a) Press More.
b) Select Edit number, press Select, and make the desired changes.

3. Press or Call.

7.1.3 Dialing From Contacts

To dial a contact, do the following:

1. Press Menu, select , and press Select.

2. Select Call contact, and press Select.
A name list is shown.

3. Select a contact from the list, or search a name or number by enter characters in
the Search field, and press or Call.

For more information about calling contacts via the phonebooks, see 9 Contacts on
page 50.

7.1.4 Dialing a Number from a Text Message

It is possible to dial a number included in a received text message. For detailed
instructions, see 15.1.1.4 Calling a Phone Number Included In a Message on page 78.

7.1.5 Loudspeaking (Handsfree)

While waiting for a connection, dial tone or during the call:

1. Press .

2. You are connected to the call via the loudspeaker and microphone.

7.2 NUMBER PRESENTATION RESTRICTION

If you do not wish to display your name and number to the person you are calling, you
can activate the number presentation restriction feature.

Note:

The feature can be blocked for use on your extension by the system adminis-

trator.

To hide your name and number from the person you are calling, do the following:

1. Press *42# and press .
Wait for a dial tone.

2. Dial the number.
Instead of showing your name and number, the display on the called phone

shows the text Anonymous.

Note:

The number presentation restriction settings are valid only for the ongoing call.

Next time you want to use the feature, you will have to activate it again.

1424-EN/LZT103 088 Uen J1 2016-03-18 41

O

UTGOING CALLS

7.3 LAST EXTERNAL NUMBER RE-DIAL

When you make an external call, the system automatically stores the number dialed,
regardless of whether the call was successful or not.
To re-dial the last external number dialed:

• Press *** and then .

Note:

Finland and Sweden, press **0.

7.4 WHEN YOU RECEIVE A BUSY TONE

If you call an extension and receive a busy tone or get no answer, or if all external
lines are busy, you can use one of the following methods:

• Callback

• Call Waiting

• Intrusion

Note:

These functions need to be programmed via the WinPDM or CPDM3. Please

contact the system administrator.

During an ongoing call, the soft key More is displayed, leading to the In call menu,
where you find options such as Callback and Call waiting.

7.4.1 Callback

When you order callback for a busy extension, you will be called back as soon as the
extension or line becomes free. If you order callback when there is no answer, you will
be called back when the extension has been used the next time.

7.4.1.1 Ordering Callback for an Extension

To initiate callback when a called extension is busy , or when th ere is no answer, do the
following:

1. Press More.

2. Select Callback, and press Select.

Note: If Callback is not programmed and does not appear when you pre ss More, you

can press 6 to initiate callback. France, New Zealand and Sweden, press 5

3. Press and wait until the phone alerts.
You are called back (recall ring signal) when the ongoing call is finished or the

next time a new call is finished. You have to answer within eight secon ds, other­wise the callback service is canceled. While waiting for callback, you can make
and receive calls as usual.

4. Press to answer when you are called back.
The system calls the extension.

Note:

Callbacks can be activated on several extensions at the same time.

42 1424-EN/LZT 103 088 Uen J1 2016-03-18

7.4.1.2 Ordering Callback for an External Number

If all external lines are busy when you have dialed the external number and pressed

, do the following:

1. Press 6#.

Note:

France, New Zealand and Sweden, press 5#.

2. Press to finish the procedure.
When an external line becomes free you will be called back (recall ring signal).

You have to answer within eight seconds, otherwise the callback service is
cancelled. While waiting for callback, you can make and receive calls as usual.

3. Press .
The system calls the external number.

Note:

Only one callback can be activated on a busy external line.

7.4.1.3 Canceling a Single callback

To cancel a callback, do the following:

1. Press #37*.

Note:

U.S. and Canada, press #6*.

2. Dial the extension number and press #.

Note:

To cancel a single callback on a specific external line, dial the digit or digits to

get a line instead of the extension number.

3. Press .
Wait for the call timer to start in the display.

4. Press to finish the procedure.

7.4.1.4 Canceling All Callbacks

To cancel all callbacks, do the following:

1. Press #37#.

Note:

U.S. and Canada, press #6#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

7.4.2 Ordering Call Waiting

If you urgently wish to contact a busy extension or external line, you can send a notifi­cation using a call waiting signal.

Note:

This feature might be blocked for use on your extension. This needs to be

configured in the WinPDM or CPDM3 by the system administrator.

To order call waiting, do the following:

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UTGOING CALLS

1. Press More, select Call Waiting and press Select.
The other part will hear a call waiting signal.

Note:

If Call Waiting is not programmed an d does not appear when you press More,

you can press 5 to activate. France and New Zealand, press 6; Sweden, press

4.

2. Keep the phone off hook but close the menu.

3. When the called extension or external line becomes free, it will be called auto­matically.

7.4.3 Intrusion

You can intrude on an ongoing call on a busy extension. If intrusion is not allowed for
the called extension, you will continue to hear a busy tone. Before the intrusion is exe­cuted, an intrusion tone is sent to the parties in the ongoing call. As long as the three
parties are connected, you will hear an intrusion tone.

Note:

Intrusion might be blocked for use on your extension (this is programmed by the

system administrator). If Intrusion is not allowed, you will continue to hear a
busy tone.

7.4.3.1 Ordering Intrusion On a Busy Extension

To intrude on a busy extension, do the following:

• Press 4 when you hear a busy tone.

Note:

France, New Zealand and Sweden, press 8.

7.5 BYPASS

If you need to get through to a certain extension that is curren tly be in g for wa rd e d by
follow-me, you can bypass the extension.
If this feature is allowed from your extension, you can bypass an activated Diversion,
an activated Follow-me or an activated Absence Information on a specific extension.
To request a bypass ordered by an extension, do the following:

1. Press *60*.

Note:

U.S. and Canada, press *1*.

2. Dial the extension number and press # and .
Wait for an answer.

7.6 SPEED DIALING

Common speed dialing numbers allows the you to make calls simply by pressing a
few keys. The common speed dialing numbers consist of 1-5 digits and are stored in
the exchange (by the system administrator).
To make call using a speed dial number, do the following:

1. Dial the common speed dialing number.
Please see to your phone directory.

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2. Press to make the call.

Note:

You can also make speed dialing calls via the phonebook.

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7.7 VOICE DIALING

The phone is prepared for the Voice Activated Assistant feature, which can be pro­grammed via CPDM3 or WinPDM on a hot key, soft key or the multifunction key. For
more information, contact the system administrator.

7.8 AUTHORIZATION CODES

Authorization codes are used to grant different user groups different levels of access
to the telephony system.
There are two types of authorization codes, common and individual, which are pre­sented in the following sections.

7.8.1 Common Authorization Code

If you are assigned to use a common authorization code ( 1 to 7 digits) you can change
temporarily any phone used within the exchange to the authority level connected to
this code. You can use the code for one call only or you can open the phone for some
calls and lock it when leaving the phone.

7.8.1.1 Opening the Extension For a Single Call

To use the code for a single call, do the following:

1. Press *72*.

Note:

Germany, The Netherlands, and Sweden, press *75*. U.S. and Canada, press

*6*.

2. Enter the authorization code, press # and .
Wait for a verification tone.

3. Dial the digit(s) to get an external line.

4. Dial the external number.

7.8.1.2 Opening the Extension For Several Calls

To open an extension for some calls, do the following:

1. Press #73*.

Note:

U.S. and Canada, press #71*.

2. Enter the authorization code, press # and .
Wait for a verification tone.

3. Press to finish the procedure.

7.8.1.3 Locking the Extension

To lock an extension, do the following:

1. Press *73*.

Note:

U.S. and Canada, press *71*.

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2. Enter the authorization code, press # and .
Wait for a verification tone.

3. Press to finish the procedure.

7.8.2 Individual Authorization Code

If you are assigned to use an individual authorization code (1 to 7 digits, assigned to
your own extension), you can lock your own extension to a common authority level
when, for example, you are out of the office. You can also change temporarily any
other phone used within the exchange to the same authority level as you ha ve on your
own phone. The individual code can be changed from your own extension.

7.8.2.1 Locking the Phone

To lock your phone, do the following:

1. Press *76*.

2. Enter the authorization code, press # and .
Wait for a verification tone.

3. Press to finish the procedure.

7.8.2.2 Making Calls While the Phone Is Locked

To make calls with your authority level when your phone is locked, do the following:

1. Press *75*.

Note:

Germany, The Netherlands, and Sweden, press *72*.

2. Enter the authorization code, press # and .
Wait for a verification tone.

3. Dial the digits to get an external line and the external number.

7.8.2.3 Opening the Phone

To open your phone, do the following:

1. Press #76*.

2. Enter the authorization code, press # and .

3. Press to finish the procedure.

7.8.2.4 Assigning Own the Individual Authorization Code to Other Phone

To assign your own authority level to another phone, do the following:

1. Press *75*.

Note:

Germany, The Netherlands, and Sweden, press *72*.

2. Enter the authorization code and press *.

3. Dial your own extension number, press # and .

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Wait for a verification tone.

4. Dial the digits to get an external line and the external number.

7.8.2.5 Changing the Individual Authorization Code

To change your individual authorization code, do the following:

1. Press *74*.

2. Enter the old authorization code and press *.

3. Enter the new authorization code, press # and .
Wait for verification tone.

4. Press to finish the procedure.

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8 CALL LIST

The 25 last received, dialed and missed calls are stored in a call list. The num bers can
be either extension numbers or external numbers, and External num bers are pre­ceded by the digit(s) for external call access. If supported by the system, the number’s
contact name can be displayed in the call list.
If the same number is received, dialed or missed several times, it appears only once in
the call list. However, next to the number, a time stamp for the most recent call is dis­played along with information about the total number of calls to or from that number.
If the time and date feature is enabled, it is possible to see when calls were made or
received that day. The following day, the time stamp is changed to a date stamp. For
more information on time and date settings, see 19.3 Time and Date on page 94.

8.1 OPENING THE CALL LIST

To open the call list, do the following:

1. Press Menu, select , and press Select

Note:

You can also open the call list by pressing .

2. Select Call list, and press Select.

3. Scroll the list to select a number to call or edit.

4. Select More or Call.

• Pressing Call initiates a call to the selected number.

• Pressing More opens a menu with options to edit, save, or delete calls, to

view the time of stamp of the selected call, or to send a message to it.

5. Press Back to leave the call list.

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ALL LIST

8.2 SAVING A NUMBER IN THE CALL LIST

To edit a number in the call list, when your phone is in idle mode, do the following:

1. Press Menu, select , and press Select.

2. Select Call list, and press Select.

3. Scroll the list to select a number to edit.

4. Select More and Edit number.

5. Press Save number, specify the type of number, and press Select.
The number is saved and the name field is highlighted.

6. Press Add, enter the desired name and press OK.

7. Make any other necessary settings and press Save and then press Back twice
to leave the call list.

8.3 DELETING A NUMBER FROM THE CALL LIST

To delete a number from the call list, when your phone is in idle mode, do the follow­ing:

1. Press Menu, select , and press Select.

2. Select Call list, and press Select.

3. Scroll the list to select a number and press More.

4. Select Delete, and press Select to remove the selected number.
Select Delete all, and press Select to remove all numbers in the call list.

5. Press Yes to confirm.
The name and number are deleted.

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9 CONTACTS

The phone is equipped with the following phonebooks:

Local phonebook

The local phonebook can hold up to 250 entries (that is, names and numbers),
which can be added, deleted and edited by the user. The phonebook lists all
names in alphabetical order, where three numbers can be added for each
contact; work number, mobile number, and other number. Maximum name and
number length is 48 characters in name and 24 digits in a number.

Company phonebook

The company phonebook can hold up to 1,000 entries, which can be down­loaded to the phone. The names and numbers in this phonebook cannot be
edited or deleted by the user. The phonebook lists all names in alphabetical
order. The names from the local phonebook and the company phonebook
appear in the same list, but the company phonebook contacts are marked with

in front of the name to indicate that they cannot be modified. Maximum
name and number length is 24 characters in name and 24 digits in a numbe r (1
number per name).

Central phonebook (optional)

When you access the central phonebook, you send a request to a messaging
server with the first characters entered, and the messaging server returns a list
of names that matches the search. Maximum name and number length is 40
characters in name and 20 digits in number.

9.1 DIALING A CONTACT FROM THE LOCAL OR 
COMPANY PHONEBOOK

To dial a contact from the company phonebook, do the following:

1. Press Menu, select , and press Select.

2. Select Call contact, and press Select.
The local and company phonebook contacts appear in the same list but the

company phonebook contacts are marked with in front of the name.

3. Select a contact from the list, or search a name or number by entering characters
in the Search field, and press Call.

9.2 DIALING A CONTACT FROM THE CENTRAL 
PHONEBOOK (OPTIONAL)

In the central phonebook, it is possible to search by name, number, or the last result.
When the search is finished, it is possible to view contact information, add the number
to a new contact, and to call the number.

9.2.1 Searching by Name

To search a central phonebook contact by name, do the following:

1. Press Menu, select , and press Select.

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ONTACTS

2. Select Central Phonebook, and press Select.

3. Select Search by name, and press Select.

4. Enter the first or last name and press Search.
The status message Searching is displayed.

5. Press or Call.

9.2.2 Searching by Number

To search a central phonebook contact by number, do the following:

1. Press Menu, select , and press Select.

2. Select Central Phonebook, and press Select.

3. Select Search by number, and press Select.

4. Enter the first digit in the number and press Search.
The status message Searching is displayed.

5. Select the number to call from the result list and press or Call to make the
call.

9.2.2.1 Adding a Contact from the Central Phonebook Search

When the search result is received, it is possible to add the name and number as a
contact. Do the following:

1. Press More.

2. Select Add to cont. and press Select.

3. Press Save.

9.2.3 Viewing Last Search Result

To view the last search result:

1. Press Menu, select , and press Select.

2. Select Central Phonebook, and press Select.

3. Select Last Result, and press Select.

9.3 ADDING A NAME AND A NUMBER

To add a name and a number to the phonebook, do the following:

1. Press Menu, select , and press Select.

2. Select Add contact and press Select.

3. Select New or From call list and press Select.

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If New is chosen:
a) Press Add, enter the name, and press OK.
b) Select Name, Work number, Mobile number, or Other number, and

press Add.
It is possible to a tone “T” or a pause “P” by pressin g 5 times or 7 times

respectively.
c) Enter the number and press OK.
d) Press Save.
If From call list is chosen:
a) Navigate to the desired number in the call list and press Add.
b) Select Work number, Mobile number or Other number, and press

Select.
c) Select Name and press Add.
d) Enter the name of the contact and press OK to save the entry.
e) Press Save.

9.4 CHANGING A NAME AND A NUMBER

To edit a name or number in your list of contacts, do the following:

1. Press Menu, select , and press Select.

2. Select Edit contact and press Select.
The names in the contact list are shown in alphabetical order. To search in the

list, enter the first character(s) in the name, or step with the navigation key.

3. Select the contact to change, and press Edit.

4. Select what to edit for this contact (Name, Work number, Mobile number or
Other number) and press Edit again.

5. Make the changes, and press OK.

6. Press Save to save the changes.

9.5 DELETING A NAME AND A NUMBER

To delete a name and a number from your contacts, do the following:

1. Press Menu, select , and press Select.

2. Select Delete contact and press Select.
The names in the contact list are shown in alphabetical order.

• Navigate with the navigation key to the desired name or number.

OR

• Enter the first character(s) in the name and press Search.

3. Press Delete to delete the entry and confirm deletion by pressing Yes.

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ONTACTS

9.6 WRITING TEXT AND NUMBERS

This section explains how to write text and numbers, which is useful when you want to
add a new entry in the phonebook, or send a text message.
To enter a name or number, use the following keys:

• Press or on the navigation key, , to move the cursor within the
chosen row.

• Press Clear to correct a wrong entry.

To add, for example, the name Smith in the phonebook, do the following:

1. Press 7777 for S.
The marked character is selected after a time out or when another key is

pressed.

2. Press 6 for m.

3. Press 444 for i.

4. Press 8 for t.

5. Press 44 for h.

6. Press OK when the name is complete.

9.6.1 Number Input Mode

• A short press on a key enter the digits 0 - 9 and the 
characters * and #.

• To add a plus sign (+) in the number for international calls, pre ss 0 twice.

9.6.2 Text Input Mode

• A short press on a key 0-9 displays the first available character on that specific
key. The marked character is selected after a time out, or when another key is
pressed.

• To change to upper or lower case, press before entering the character.
The same key can also be used to display only digits.

• To add space in the text, press 0.

• A long press on displays special characters.

9.6.3 Special Characters

Use the keypad to enter letters and characters. Press a key once for the first letter or
character, twice for the second, three times for the third, and so on. The most common
letters are printed above each key on the phone. All the available letters and charac­ters are shown in figure 14 on page 54.

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Figure 14: Available characters

Note: Depending on the selected menu language, other characters ca n be available

than appear in the illustration above.

, .? ! - ‘ ” 1

a b c æ à â ç 2

d e f è é ê ë 3

j k l 5

m n o ñ ô ö œ 6

t u v û 8

#

g h i î ï 4

p q r s 7

w x y z 9

Space + * 0

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HORTCUTS

10 SHORTCUTS

From the Short cuts tab ( ) you can create shortcuts to frequently used functions,
such as making calls and sending messages. When you select , a list of available

shortcut types is displayed. These shortcut types are: Soft keys, Hot keys, Naviga-
tion keys, and Multifunction button.

10.1 SOFT KEYS

There are three soft keys, located beneath the display. In idle mode, these keys can
be used for functions defined by the user of the phone.
To assign a function to a soft key, do the following:

1. Press Menu, select , and press Select.

2. Select Soft keys and press Select.

3. Select Left, Middle, or Right, and press Select.

4. Select Name and press Select.
Enter a name for the soft key, and press OK to save the setting.

5. Select Function and press Select.

6. Select a function from the list, and press Select.

7. Press Back to confirm, or enter any re qu ire d infor m at ion , s uc h as a ph o ne
number, and press OK to confirm.

Note:

Depending on which function you select, you may need to enter more informa-

tion or make more selections. If, for example, you select Phone call or Send
message, you will be prompted for the phone number of whom to call or send

a message to.

8. Select Value (if available for the selected function), press Select, enter a value
and press OK.

9. Select Control question, and press Select.

10. Select Off or On, and press Select and then Back.

Note:

The control question value is Off by default. If you select On, a control question

Proceed? is displayed when you press and hold the soft key.

11. Press Save.
The message Changes saved is displayed.

10.2 HOT KEYS

A hot key can be programmed to give access to frequently used functions such as
dialling a specific phone number, a shortcut to the menu, or sending an SMS. Keys 0
and 2 - 9 can be assigned as hot keys.
To assign a hot key, do the following:

1. Press Menu, select , and press Select.

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2. Select Hot keys and press Select.

3. Select a number (0 or 2-9) in the list and press Select.

4. Select Function and press Select.

5. Select a function from the list, and press Select.

6. Press Back to confirm, or enter any re qu ire d infor m at ion , s uc h as a ph o ne
number, and press OK to confirm.

Note:

Depending on which function you select, you may need to enter more informa-

tion or make more selections. If, for example, you select Phone call or Send
message, you will be prompted for the phone number of whom to call or send

a message to.

7. Select Value (only available for some functions), press Select enter a value and
press OK.

8. Select Control question, and press Select.

9. Select Off or On, and press Select and then Back.

Note:

The control question value is Off by default. If you select On, a control question

Proceed? is displayed when you press and hold the hot key.

10. Press Save to save the setting.
The message Changes saved is displayed.

10.3 NAVIGATION KEYS

The navigation key is really 5 separate keys; left, right, up, down, and confirmation (in
the middle). You can define 4 of these navigation keys as shortcuts, that is, all except
the middle key.
To assign functions to the navigation keys, do the following:

1. Press Menu, select , and press Select.

2. Select Navigation keys and press Select.

3. Select Up, Down, Left, or Right, and press Select.

4. Select Function and press Select.

5. Select a function from the list, and press Select.

6. Press Back to confirm, or enter any re qu ire d infor m at ion , s uc h as a ph o ne
number, and press OK to confirm.

Note:

Depending on which function you select, you may need to enter more informa-

tion or make more selections. If, for example, you select Phone call or Send
message, you will be prompted for the phone number of whom to call or send

a message to.

7. Select Value (if available for the selected function), press Select enter a value
and press OK.

8. Select Control question and press Select.

9. Select Off or On, and press Select and then Back.

Note:

The control question value is Off by default. If you select On, a control question

Proceed? is displayed when you press and hold the navigation key.

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HORTCUTS

10. Press Save.
The message Changes saved is displayed.

10.4 MULTIFUNCTION BUTTON

The multifunction button can be defined with two different functions. A long press acti­vates one function, and a double press activates another function. The key is not used
by default, but can be defined by the user of the phone.
To assign functions to the multifunction button, do the following:

1. Press Menu, select , and press Select.

2. Select Multifunction button, and press Select.

3. Select Long press or Multi press, and press Select.

• Long press means that you press and hold the multifunction button to

reach the assigned function.

• Multi press means that you press twice quickly on the multifunction button

to reach the assigned function.

4. Select Function and press Select.

5. Select a function from the list, and press Select.

6. Press Back to confirm, or enter any re qu ire d infor m at ion , s uc h as a ph o ne
number, and press OK to confirm.

Note:

Depending on which function you select, you may need to enter more informa-

tion or make more selections. If, for example, you select Phone call or Send
message, you will be prompted for the phone number of whom to call or send

a message to.

7. Select Value (if available for the selected function), press Select enter a value
and press OK.

8. Select Control question, and press Select.

9. Select Off or On, and press Select and then Back.

Note:

The control question value is Off by default. If you select On, the control ques-

tion Proceed? is displayed when you press and hold the multifunction key.

10. Press Save.
The message Changes saved is displayed.

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11 FAVORITES

From the My Favourites tab ( ) you can customize your own menu with frequently
used functions. When you select , a list of predefined functions is displayed, for

example Write new message, Central Phonebook, and Call list.

11.1 ADDING A FAVORITE

To add a new Favourites, do the following:

1. Press Menu, select , and press Select.

2. Select Edit Favourites, and press Select.

3. Select one of the menu options and press Change.

4. Press Back to save the setting.
The message Favourites saved is displayed.

5. Press Back twice to return to the idle menu.

11.2 DELETING A FAVORITE

To delete a favorite, do the following:

1. Press Menu, select , and press Select.

2. Select Edit Favourites, and press Select.

3. Select the menu option you wish to delete, and press Change.

4. Press Back to save the setting.
The message Favourites saved is displayed.

5. Press Back twice to return to the idle menu.

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URING CALLS

12 DURING CALLS

This chapter describes the options available during a call, such as ca ll forwarding, call
waiting, and conference. It also describes how to change the volume level and mute
the microphone during a call.

12.1 VOLUME CONTROL

To adjust the speaker volume during a call, you press the speaker volume up and
speaker volume down buttons on the side of the phone. The phone stores and keeps
the new volume level. You can also adjust the volume by pressing the navigation key.

12.2 LOUDSPEAKING (HANDSFREE)

The loudspeaking function is useful in situations when you need to have a conversa­tion over the phone while having your hands free for other tasks (handsfree mode).
To activate loudspeaking during a call, do the following:

• Press .
You are connected to the caller via the loudspeaker and microphone.

12.3 MUTING THE MICROPHONE

It is recommended that you mute the microphone rather than putting a call on hold,
because a call on hold can be diverted to your operator, directly or after some time.
To mute the microphone during an ongoing conversation, do the following:

• Press More, select Microphone off, and press Select.
Or

• Press and hold .
The mute microphone icon is displayed, and the other part in an ongoing call

will not be able to hear you.

To switch on the microphone again, do the following:

• Press More, select Microphone on, and press Select.
Or

• Press and hold . A short beep is heard to indicate that the micr ophone is
turned on /off.

Note:

During an emergency call, the soft key More is disabled, which means that you

can only turn off the microphone by pressing and holding .

12.4 OPENING CONTACTS DURING CALL

During a call it is possible to search for a contact in the local, the company and the
central phonebooks.
To search a contact during a call, do the following:

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1. Press More.

2. Select Contacts, and press Select.

3. Select Call contact to search a contact in the local or company phonebook. Or
select Central Phonebook to search a contact in the central phonebook.

4. Press Select.

5. Select or search a contact.

Note:

If you wish to call the selected contact, you press Call or . Then the first call

is put on hold. For more information, see 12.6 Inquiry on page 60.

12.5 OPEN MESSAGING DURING A CALL

The Messaging menu can be accessed during an ongoing call by pressing the soft
key “More”.
To search a contact during a call, do the following:

1. Press the soft key More during the call.

2. Select Messaging.

12.6 INQUIRY

Inquiry means placing an ongoing call on hold, and then calling a new party.

Note:

This feature needs to be configured in the WinPDM or CPDM3. Please contact

the system administrator.

To make an inquiry to a third party during an ongoing call, do the following:

1. Press More during the call.

2. Select New call and press Select.

Note:

If New call does not appear when you press More, it is possible to press R and

dial the third party to initiate the inquiry.

3. Dial the third party's phone number and press .

OR
Press the soft key, select a contact, press Select, and then press Call.

Note:

It is only possible to select a contact from the local and company phonebook,

but not from the central phonebook, when making an inquiry.

4. When the third party answers, it is possible to switch between the calls (refer
back), transfer the call, create a conference, and end one of the calls.

12.6.1 Ending Inquiry Call

When yo want to end the inquiry call, do the following:

1. Press More during the call.

2. Select End call and press Select.
The third party is disconnected, and you are connected to the first party.

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URING CALLS

Note: If End call does not appear when you press More, press R to return to the first

party.

12.6.2 Refer Back

When you have made an inquiry to another party, and want to switch between the
calls, do the following:

1. Press More, select Switch and press Select.

Note:

If Switch does not appear when you press More, press 2 to refer back. Sweden,

press R.

12.7 TRANSFER

If you wish to transfer an ongoing call to another extension, you can use the transfer
feature.

Note:

This feature needs to be configured in the WinP DM or CPDM3. Please co ntact

the system administrator.

To transfer an ongoing call to another extension, do the following:

1. Press More, select New call and press Select.

2. Dial the third party and press .
You can dial the number, or use the phonebook or the call list to make the call.

3. Press More, select Transfer, and press Select.
The ongoing call is transferred.

Note:

If Transfer does not appear when you press More, you can also do the following

to transfer a call: Press R, dial the third party, and press before or after
the third party answers.

12.8 BLIND TRANSFER

With the blind transfer feature, you can transfer a call directly to a third party, without
having to wait for a ring tone when you dial the third party number. When the transfer
is complete, you will be disconnected.

Note: This feature needs to be configured in the WinPDM or CPDM3. Please contact

the system administrator.

To transfer an ongoing call to a number that cannot be retrieved, do the following:

1. Press More, select Transf. to new and press Select.

Note:

If Transf. to new does not appear when you press More, you can also do the

following to transfer a call: Press R, dial the third party, and press before
the third party answers.

2. Dial the third party, and press .

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12.9 CALL PARKING (ON HOLD)

An ongoing call can be put on hold temporarily. Calls put on hold can be resumed to
your own or on another phone.
To put a call on hold, do the following:

• Press R.

12.9.1 Resuming a Call

To resume the call, do the following:

• Press within 30 seconds.

If not resumed within 30 seconds you will be called back. An unanswered external call
will be rerouted to the operator after another 30 seconds.

12.9.2 Resuming a Call on Another Extension

To resume the call on another extension:

1. Call the extension where the call was put on hold and press .

2. Press 8.

Note:

France and New Zealand, press 4; Sweden, press 6.

12.10 ANSWERING A CALL WAITING CALL

If you hear the call waiting tone during an ongoing conversation, anoth er person is try­ing to contact you.

Note:

If call waiting is not enabled for your extension, you will continue to receive a

busy tone.

Before you answer a call waiting call, you can either terminate the ongoing call on put
it hold. Both methods are described below.

12.10.1 Putting the Ongoing Call On Hold

To put the ongoing call on hold and answer the waiting call, do the following:

1. Press R.
The ongoing call is put on hold and your phone rings to announce the waiting call.

Note:

R is default for this function. If this soft key is reprogrammed to something other

than R, this function is disabled.

2. Press to finish the call.

12.10.2 Terminating the Ongoing Call

To terminate the on go in g call an d answ er the waiting call, do the following:

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URING CALLS

1. Press to finish the ongoing call.
The waiting call is signalled on your phone

2. Press to answer the new call.

12.11 CONFERENCE

The conference function allows up to 7 conference participants. Only the conference
leader (that is, the person initiating the conference) can admit participants.
During the conference, a special tone will be heard every 15 seconds as a reminder of
the ongoing conference. Each time a participant enters or leaves the conference, a
burst tone is heard.
When the conference leader leaves the conference, the conference will continue with
the other included parties. When only two participants are left, the conversation is
changed back to a normal two party connection.

Note:

This feature needs to be configured in the WinPDM or CPDM3 by the system

administrator.

When you have an ongoing conversation and want to establish a phone conference,
do the following:

1. Press More, select New Call, and press Select.
This will put the first call on hold.

2. Dial the number, and press .
When the third party has answered, continue with the following to establish a

conference:

3. Press More, select Conference and press Select.

Note:

If Conference does not ap pear when you press More, you can also do

the following to establish a conference: Press R, dial the number to include,
and press 3.

4. Repeat the procedure to add more conference members.

12.12 DIALING DURING A CONNECTED CALL

When calling interactive teleservices, such as phone banks, you need to use Dual
Tone Multi Frequency (DTMF) signals. If the phone exchange is not already pro­grammed to automatically convert entered digits into DTMF signals, this function
needs to be activated during the call.
To dial digits during a connected call, do the following:

1. Press 9.

Note:

In Finland, press 1.

2. Dial the required digits.
The entered digits are transferred as DTMF signals.

OR

1. Press More, select DTMF and press Select.

2. Dial the required digits.

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The entered digits are transferred as DTMF signals.

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ALL FORWARDING

13 CALL FORWARDING

This chapter describes different ways of forwarding incoming calls to another internal
or external destination whenever you are absent or busy, or traveling, or when you
simply would rather not be disturbed.

13.1 DIVERSION FROM CALL SERVICES MENU

A soft key or a hot key can be pre-programmed with a shortcut to the Diversion func­tion, see 10 Shortcuts on page 55, or by setting the profile to divert incoming calls.
All calls to your extension can be diverted to an internal or external answe ring position
of your choice, and calls to your extension can be diverted to other phone numbers
when your extension is busy or when you are unable to answer.

Note:

This feature needs to be programmed in the WinPDM or CPDM3. Please

contact the system administrator.

See also 13.2 Internal Follow-me on page 74 and 13.4 External Fo llow-m e on page

68.

13.1.1 Ordering Diversion of Incoming Calls

To divert incoming calls to another phone number, do the following:

1. Press Menu, select and press Select.

2. Step to Call services, and press Select.

3. Select Divert calls and press Select.

4. Select Internal, External, No reply or When busy, and press Select.

5. Select Activate and press Select.

6. Dial the number (maximum 20 digits) to divert your calls to and press OK. You
can also press to select a number from the call list.

Wait for the call timer to start in the display.

7. Press to finish the procedure.

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13.1.2 Canceling Diversion

To stop diversion, do the following:

1. Press Menu, select and press Select.

2. Step to Call services, and press Select.

3. Select Divert calls and press Select.

4. Select Internal, External, No reply or When busy, and press Select.

5. Select Deactivate.
Wait for the call timer to start in the display.

6. Press to finish the procedure.

13.2 DIVERSION BY USING PROCEDURE

13.2.1 Direct Diversion

By using Direct diversion, incoming calls are directly forward e d to a pred e fin ed desti­nation. This function is only available if system administrator has enabled it. Follow the
steps below to activate Direct diversion from your own extension:

1. Press *21#

2. Press and wait for the call timer to start in the display.

3. Press .

Follow the steps below to terminate Direct diversion for another extension:

1. Press #21#

2. Press and wait for the call timer to start in the display.

3. Press .

13.2.2 Diversion on No Answer

By using Diversion on no answer, incoming calls are directly forwarded to a predefined
destination. This function is only available if system administrator has enabled it. Fol­low the steps below to activate Diversion on no answer from your own extension:

1. Press *211 #

2. Press and wait for the call timer to start in the display.

3. Press .

Follow the steps below to terminate Direct diversion for another extension:

1. Press #211#

2. Press and wait for the call timer to start in the display.

3. Press .

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13.2.3 Diversion on Busy

By using Diversion on busy, incoming calls are directly forwarded to a predefined des­tination. This function is only available if system admi nis tra to r ha s en ab le d it. Follow
the steps below to activate Diversion on busy from your own extension:

1. Press *212 #

2. Press and wait for the call timer to start in the display.

3. Press .

Follow the steps below to terminate Direct diversion for another extension:

1. Press #212 #

2. Press and wait for the call timer to start in the display.

3. Press .

13.3 INTERNAL FOLLOW-ME

Internal Follow-me means that all calls to your extension are diverted to an extension
of your choice (within the private network).
When Follow-me is enabled, the display shows the icon > after your numbe r, and the
number of the answering position. A special dial tone will be heard. The phone can
still be used for outgoing calls. See also 13.1 Diversion from Call Services Menu on
page 65 and 21.3 In Charger on page 102.

13.3.1 Ordering Internal Follow-me

To order internal follow-me, do the following:

1. Press *21*.

Note:

U.K., press *2*.

2. Dial the answering position number and press # and .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

13.3.2 Canceling Internal Follow-me

To cancel Internal follow-me, do the following:

1. Press #21#.

Note:

U.K. press #2#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

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13.3.3 Remote Programming of Follow-me

Using remote programming of Follow-me, you can manage the Follow-me settings of
other extensions besides the extension you ar e cu rr en tly loc at ed at. You can, for
example, activate Follow-me for extension 1234 while being located at extension

5678.

Follow the steps below to activate Follow-me for another extension:

1. Press *21* extension number to divert * internal number of follow-me position #

Note:

U.K: Press *2*.

2. Press and wait for the call timer to start in the display.

3. Press .

Follow the steps below to terminate Direct diversion for another extension:

1. Press #21* diverted extension number #

Note:

U.K: Press #2*.

2. Press and wait for the call timer to start in the display.

3. Press .

13.4 EXTERNAL FOLLOW-ME

External Follow-me means that calls to your extension can be diverted to an external
number of your choice.
When external Follow-me is enabled, the display shows the icon > after your numbe r.
A special dial tone will be heard. The phone can still be used for outgoing calls. See
also 21.3 In Charger on page 102 and 21.3 In Charger on page 102.

13.4.1 Ordering External Follow-me

To order external follow-me, do the following:

1. Press *22#.

Note:

U.S. and Canada, press *23#.

2. Dial the digit or digits to get a line, and enter the external number.

3. Press # and .
Wait for the call timer to start in the display.

4. Press to finish the procedure.

13.4.2 Cancelling External Follow-me

To cancel external follow-me, do the following:

1. Press #22#.

Note:

U.S. and Canada, press #23#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

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ALL FORWARDING

13.4.3 Remote Programming of External Follow-Me

Using remote programming of External follow-me, you can manage the External fol­low-me settings of other extensions besides the extension you are currently located
at. You can, for example, activate External follow-me for extension 1234 while being
located at extension 5678.
Follow the steps below to activate External follow-me for another extension:

1. Press *22* extension number to divert #

Note:

U.S. and Canada: Press *23#.

2. Press route access code and the external number #

3. Press and wait for the call timer to start in the display.

4. Press .

Follow the steps below to terminate External follow-me for another extension:

1. Press #22* diverted extension number #

Note:

U.S. and Canada: Press #23#.

2. Press and wait for the call timer to start in the display.

3. Press .

13.5 PERSONAL NUMBER

With the personal number feature you can be reached at your office number even if
you are out of the office.
Depending on the functionality of your office exchange, you can have either one indi­vidual single search profile (standard) or choose between five individual search pro­files (optional). A search profile can be designed for specific situations, such as in the
office, at home, or on a trip. Both internal or external phone number s can be used in a
profile.
Y our search pro file is programmed or modi fied by the system administrator, see 13.5.5
Creating and Using Search Profiles on page 71. When the personal number feature is
activated, incoming calls are transferred to your selected phones or backup services
in the order specified. If an answering position in the prof ile is bus y, the call can be
transferred to another predefined position in the profile. This can be either voice mail
or a colleague, for example.
The profile can be handled from your own office phone, see the following sections for
step-by-step descriptions. You can also have an operator assist you, or use any of the
available personal assistant applications. For more information, contact the system
administrator.
When you are out of the office, you can use the Direct Inward System Access (DISA)
feature, if it is available in your system. How to use DISA is described in 13.5.3 Acti­vating or Changing Personal Number From an External Phon e on p age 70 a nd 13.5.4
Canceling From External Phone on page 70.

13.5.1 Activating or Changing Personal Number From Your Office Phone

To activate the personal number feature, or change to another profile from your office
phone, do the following:

1. Press *10*.

2. Enter the search profile digit (1-5).

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3. Press # and .
Wait for the call timer to start in the display.

4. Press to finish the procedure.

Note:

When another party, such as a colleague or operator, is included in the activated

profile, remember to inform them about your absence. If voice mail is included
in the activated profile, make sure that your greeting is updated with the correct
absence information.

13.5.2 Cancelling Personal Number From Your Office Phone

To cancel the personal number feature from your phone, do the following:

1. Press #10#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

13.5.3 Activating or Changing Personal Number From an External Phone

To be able to activate the personal number feature from an external phone, the exter­nal phone must be of push button type and provided with the ke ys # and *, or a mobile
phone adapted for dial tone pulses (DTMF).
To activate the personal number feature, or change to another profile from an external
phone, do the following:

1. Call the DISA function at your office.
Wait for a dial tone.

2. Press *75*.

Note:

Germany, The Netherlands, and Sweden, press *72*.

3. Enter the authorization code and press *.

4. Dial your own extension number and press #.
Wait for a dial tone.

5. Press *10*.

6. Dial your own extension number and press *.

7. Enter the search profile number, (1-5).

8. Press # and .

Note:

When another party, such as a colleague or operator, is included in the activated

profile, remember to inform them about your absence. If voice mail is included
in the activated profile, make sure that your greeting is updated with the correct
absence information.

13.5.4 Canceling From External Phone

To be able to cancel the personal number feature from an external phone, the external
phone must be of push button type, provided with the keys # and *, or a mobile phone
adapted for dial tone pulses (DTMF).
To cancel the personal number feature from an external phone, do the following:

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ALL FORWARDING

1. Call the DISA function at your office.
Wait for a dial tone.

2. Press *75*.

Note:

Germany, The Netherlands, and Sweden, press *72*.

3. Enter the authorization code and press *.

4. Dial your own extension number and press #.

5. Press #10*.

6. Dial your own extension number and press #.

7. Press .

13.5.5 Creating and Using Search Profiles

To set up your profiles, you copy the settings forms below (table 7 on page 73, table 8
on page 73, table 9 on page 73, table 10 on page 73, and table 11 on page 74), fill in
your new or changed profiles and hand it to the system administrator. The search pro­files are installed or changed by the system administrator.

Note:

If a profile handling application is connected to the system, profiles can be

edited via the Intranet. See separate instructions for the profile handling a ppli­cation.

When you create a search profile, keep the following in mind:

• Avoid ring times longer than 45 seconds for your profiles. Usually the caller
hangs up after 3–6 ring signals. If you need a longer ring time, the maximu m time
is 60 sec.

• Consider the time you need to react and answer on each answering position in
your profile. You might need up to 15 seconds to react and answer a call on a
desk or cordless phone and 20–25 seconds for a mobile phone.

• There must be an answering position at the end of every profile (Voice Mail or
operator/secretary). If not, calls might end up unanswered.

• Consider what should happen while you are busy on a phone. Ava ilable options
are Diversion to Voice Mail and Diversion to the operator.

• If an answering machine, a fax or other answering device is used as an early
answering position, it might interrupt the searching. Disconnect the answering
device, or design the ring times so they do not affect the searching.

• If your system admits only one single personal profile, design the profile with your
2–3 most frequently used positions only. If you add more numbers, there is a risk
that the caller hangs up before the call gets answered.

• If your system admits 1–5 personal profiles, design the different profiles to fit your
most frequently used positions. Make sure you use as few answering positions
as possible for each profile. Profile examples are In office, At home, Traveling,
and Absent/not reachable.

How to fill in the settings forms for search profiles are described in table 5 on page 72
and table 6 on page 80.

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Table 5 Profile 1 - In office

Table 6 Profile 2 - At home

Search

order

Type of phone or Answering

position

Phone number Ring time

(seconds)

1 Desk 1234 10
2 Cordless 5234 15
3Voice Mail

Search

order

Type of phone or Answering

position

Phone number Ring time

(seconds)

1 External 222222 20
2 Mobile [phone]
3Voice Mail

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ALL FORWARDING

13.6 SETTINGS FORM FOR SEARCH PROFILES

Fill in your contact details

• Name: _____________________________________

• Department: _________________________________

• Phone Number: ___________________________

• Account: ___________________________________

Table 7 Profile 1 - ______________

Table 8 Profile 2- ______________

Table 9 Profile 3- ______________

Table 10 Profile 4 - ______________

Search

order

Type of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

1
2
3

Search

order

Type of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

1
2
3

Search

order

Type of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

1
2
3

Search

order

T ype of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

1
2

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Table 11 Profile 5 - ______________

8.

3

Search

order

T ype of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

1
2
3

Search

order

T ype of phone or Answering

position

Can be Desk, Cordless, Mobile,

External, Voice Mail, Operator, and
so on.

Phone number Ring time

(seconds)

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BSENCE INFORMATION (OPTIONAL)

14 ABSENCE INFORMATION (OPTIONAL)

Absence information is used to inform callers why you are absent and when you will
return. If your own extension is the answering position for another extension, you can
enter absence information for that extension, if you are authorized to do so.
When the absence information feature is enabled, a special dial tone will be heard.
The phone can still be used for outgoing calls.

Note: This feature needs to be configured in the WinPDM or CPDM3 by the system

administrator.

14.1 ORDERING ABSENCE INFORMATION FOR YOUR EXTEN­SION

To order absence information, do the following:

1. Press Menu, select , and press Select.

2. Select Call services, and press Select.

3. Select Absence and press Select.
The available absence reasons are displayed. The options may va ry depending

on the configuration in the PDM. For more information, contact the system
administrator.

4. Select an absence reason, and press Select.

5. Depending on the selected option, enter date (MMDD) or time (HHMM), and
press OK.

The phone calls the system and sends an absence code. The call is discon­nected automatically after a few seconds.

6. When the call timer starts in the display, press to finish the procedure.
The display now shows the selected reason, and the time or date of return.

OR

1. Press *23*.

Note:

U.S. and Canada, press *24*

2. Enter the absence code (0-9) and, if requested, enter time or date of return
preceded by *.

3. Press # followed by and .

Note:

The absence codes are system dependent. Contact the system administrator

regarding the available absence codes.

14.2 CANCELING ABSENCE INFORMATION FOR YOUR
EXTENSION

To cancel absence information, do the following:

1. Press Menu, select , and press Select.

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2. Select Call services, and press Select.

3. Select Absence and press Select.

4. Select Deactivate and press Select.
The phone calls up the system. Wait for the call timer to start in the display.

5. Press to finish the procedure.
The absence information is deleted.

OR

1. Press #23#.

Note: U.S. and Canada, press #24#

2. Press and .

14.3 ORDERING ABSENCE INFORMATION FOR ANOTHER
EXTENSION

It is only possible to order absence information for another extension if you are autho­rized to do so, and if your own extension is the answering position of the other exten­sion.
To order absence information for another extension, do the following:

1. Press *230*.

2. Dial the extension number and press *.

3. Enter the absence code (0-9).

4. Press * and enter the date or time for when the other person will return.

5. Press # and .
Wait for the call timer to start in the display.

6. Press to finish the procedure.
The display on the other person's extension shows the reason, and if entered,

time or date of return.

14.4 CANCELING ABSENCE INFORMATION FOR ANOTHER
EXTENSION

To cancel absence information for another extension, do the following:

1. Press #230*.

2. Dial the extension number and press # and .
Wait for the call timer to start in the display.

Note: If the special dial tone is received, the authorization code for the other exten-

sion is required. Enter the code and press #.

3. Press to finish the procedure.

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ESSAGES

15 MESSAGES

There are three types of messages available:

• Text Messages (SMS), see 15.1 Text Messages (SMS) on page 77.

• Manual Message Waiting (MMW), see 15.2 Manual Message Waiting (MMW) on
page 80.

• Voice Mail, see 15.3 Voice Mail (Optional) on page 81.

Note:

If you receive a message during an ongoing call, you are notified by a beep. The

new message icon that appears will remain in the display until all new
messages are opened.

15.1 TEXT MESSAGES (SMS)

It is possible to send and receive text messages, that is SMS (Short Message Ser­vice), to and from other phones in your system. The thirty last received me ssages are
stored in the message list. The message list is located in the Messaging menu. Time
and date information is included in the message.

Note:

Text messages can be sent and re ceived only if the Mitel Integrated Messaging

Server is installed and configured in the WinPDM or CPDM3. For more infor­mation, contact the system administrator.

15.1.1 Receiving a Message

A received but unread message is indicated by the new text message icon, , which
appears in the display along with the following message: New message. View
now?.
The icon remains in the display until all new messages are opened. If the message is
received during a call, you are notified by a beep.
To open a received message, do the following:

1. Press Yes to open the mail inbox (or press No if you want to open the message
later. The message will be stored in the inbox in both cases.) The text message
appears in the display.

2. When you have read the message, several options are available.
You can reply to, delete, or forward a received message immediately, or call the

sender or the message, or call or save a number included in the message.

Note:

You can choose to perform these actions later by opening the Inbox from the

Messaging menu. See the following sections for detailed instructions.

Instead of opening a text message immediately when it is received, you can view it
later.
To view a text message later, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.

3. Select which message to view and press View.
The message opens.

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4. Press Close to close the message.

Tip: If you want to close several new messages quickly, press . The message will
be indicated as unread messages in the Messaging inbox.

15.1.1.1 Replying to a Message

To reply to a message, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.

3. Select which message to reply to and press View.

4. Select Reply.

5. Write the message and press Send.

Note:

For instructions on how to write text and numbers, see 9.6 Writing Text and

Numbers on page 53.

15.1.1.2 Deleting a Message

To delete a message, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.

3. Select which message to delete and press More.

4. Select Delete or Delete all, and press Select.
A confirmation message appears.

5. Press Yes to confirm.

15.1.1.3 Calling the Sender of a Message

To call the sender of a message, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.

3. Select which message to view, and press View.

4. Select More, then Call sender, and press Select.

15.1.1.4 Calling a Phone Number Included In a Message

If the sender has written a phone number in the message, it is possible to call this
number without dialing it.
To call a number included in a message, do the following:

1. Press Menu select , and press Select.

2. Select Inbox, and press Select.

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ESSAGES

3. Select a message, and press View.

4. Select More, then Call no. in text, and press Select.

Note: This option is available only if the number contains minimum 3 digits.

5. Press

15.1.1.5 Saving a Number Included In a Message

To save a number from a message, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.

3. Select a message, and press View.

4. Select More, then Save number, and press Select.

5. Select Work number, Mobile number or Other number, and press Select.

6. Select Name, and press Add.

7. Enter a name and press OK.

8. Press Back.

15.1.2 Writing and Sending a Message

To write and send a message, do the following:

1. Press Menu, select , and press Select.

2. Select Write new message, and press Select.

3. Write the message and press Send.

Note:

The maximum message length is 160 chara cters (Keys 0-9, * or # can be used.

Keys 0 and 1 contains special characters.) See figure 14 on page 54 to see all
characters. Some characters require 2 bytes in the final message, which
means that the total number of characters can be less than 160.

4. Dial a number, or press the middle soft key, to enter the contact list.

5. Press Send to send the message.

The first character entered will be an upper level character followed by lower level
characters unless the is pressed before entering the character.

When you press a key , the first available character on that specific key is displayed. To
get any of the other characters on that key, press the key until that character appears
in the display. For example, to enter the character E, press twice on the key 3. E
appears in the display and is selected af ter a time ou t or wh en anoth er key is pr essed.

Note:

To delete a character, press Clear.

15.1.2.1 Opening a Sent Message

To open a sent message, do the following:

1. Press Menu, select , and press Select.

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2. Select Sent, and press Select.

3. Select a message, and press View.

15.1.3 Forwarding a Message

You can forward both received and sent messages to other destinations.
To forward a message to another phone number, do the following:

1. Press Menu, select , and press Select.

2. Select Inbox to forward a received message and press Select.

Or

Select Sent to forward a sent message and press Select.

3. Select a message, and press View.

4. Press More and select Forward, and press Select.

5. Edit the message (optional), and press Send.

6. Dial the number, or press the soft key to select a number from the contact
list, and press Send to forward the message.

15.2 MANUAL MESSAGE WAITING (MMW)

The Manual Message Waiting (MM W) feature enables you to send and receive mes­sage waiting signals when the line is busy

• MMW allows you to send a message waiting signal to an extension that does not
answer when you call (if this feature is allowed, this is set by the system admin­istrator).

• MMW allows you to receive a message waiting signal from someone who has
tried to contact you.

15.2.1 Answering a Manual Message Waiting

If there is a message waiting for you, you will hear a special dial tone, and the follow­ing message is displayed:

New voice mail message(s). View now?

To answer a message waiting, do the following:

1. Press Yes to open the mailbox (or No to check the message later).
The icon is displayed along with the following message: You have a new

voice mail message. Call to listen to the message.

2. Press Call.

15.2.2 Ordering an MMW Indication

To order a MMW indication to another extension, do the following:

1. Press *31*.

2. Dial the extension number and press # and .

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Wait for the call timer to start in the display.

3. Press to finish the procedure.

15.2.3 Canceling an MMW Indication

To cancel a MMW indication that you have sent to another extension, do the following:

1. Press #31*.

Note:

U.S. and Canada, press #56*.

2. Dial the extension number and press # and .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

15.3 VOICE MAIL (OPTIONAL)

The voice mail application allows you to send and receive recorded voice messages.
You can choose to have all incoming calls diverted to your mailbox directly, or at to
answer, when busy tone, or both.

Note:

If you are using the personal number feature, you are r ecommended to program

voice mail as the last answering position for all search profiles.

When an incoming call is diverted to the voice mail, a recorded message will be
played.
A caller who has been diverted to your mailbox may leave a voice message of their
own which you later can retrieve from your mailbox.
When you enter your mailbox, you will hear recorded instructions on how you do to lis­ten to, record, store and delete messages, an d ho w to chang e you r secu rity cod e.

Note:

How to handle your mailbox depends on the type of voice mail application used.

For more information, contact the system administrator, and see separate
instructions for the voice mail application used.

15.3.1 Activating Voice Mail

For instructions on how to activate voice mail, see 13.1 Diversion from Call Services
Menu on page 65. Use the number to the voice mail system as the diversion number.

15.3.2 Listening To Voice Mail

When you receive a new voice mail, the voice mail icon appears in the status bar,
where it remains until you have deleted the message. A notification is also displayed
in a dialog window.

Note:

This function is configured in the WinPDM or CPDM3. Please contact the

system administrator.

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15.3.2.1 Listening To New Voice Mail Directly

When a new message is received, the following message appears: New voice

mail message(s). View now?

To listen to a voice mail message directly, do the following:

1. Press Yes to open the mail inbox (or press No to open the message later).
The icon and the following message is displayed:

You have a new voice mail message. Call to listen to the

message.

2. Press Call.
The message is played.

Note:

The icons in the status bar, a nd in the inbox disappear when you have

listened to the message.

15.3.2.2 Listen to New Voice Mail Later

Instead of listening to a voice mail message immediately when it is received, you can
listen to it later. You do this in one of the following ways:

1. Press and hold 1, when in idle mode.
If the following message is displayed, the voice mail number needs to be config-

ured to the voice mail button: Voice mail number not defined. Contact
the system administrator.

2. Listen to the voice mail and follow the recorded instructions.

OR

1. Press Menu, select , and press Select.

2. Select Inbox, and press Select.
If you are prompted for your security code, ente r it.

Note:

The security code is the same as the extension number at delivery.

The icon is displayed first in the inbox list.

3. Select the voice mail message, and press View.

4. Press Call.

Note:

Only one voice mail at the time will be displayed, even if the message list

contains several voice mail messages.

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16 GROUP FEATURES

This chapter describes the different group features available for this cordless phone.

16.1 GROUP CALL PICKUP

People working in a team can have their phones programmed by their system admin­istrator to form call pickup groups. In a call-pick-up group, any member can answer
any individual call to group members.
To enable this function, do the following

1. Press *8#.

Note:

Finland and Sweden, press *0#; U.S. and Canada, press *59#.

2. Press to answer.

One call-pick-up group can serve as an alternative to an other g roup. Calls to the a lter­native group can only be answered when there are no calls to your own group.

16.2 COMMON BELL GROUP

Calls are signalled on a common bell. To answer, do the following:

1. Press *8#.

Note:

Finland and Sweden, press *0#; U.S. and Canada, press *59#.

2. Press to answer.

16.3 GROUP HUNTING

An internal group hunting number is a common directory number for a group of exten­sions. Calls to the group will be indicated at a free extension in the group. When you
leave the group temporarily, you make your phone unavailable for incoming calls

.

16.3.1 Answering a Group Call

A group call is answered in the normal way.

16.3.2 Leaving all Groups Temporarily

To leave a group temporarily, do the following:

1. Press *21*.

Note:

U.K., press *2*.

2. Dial your own extension number and press # and .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

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16.3.3 Reentering all Groups

To reenter the group, do the following:

1. Press #21#.

Note:

U.K., press #2#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

16.3.4 Leaving a Group

Group member can logoff from a particular group, which it is part of by executing the
following procedure:

1. Press #29*.

2. Dial your Group number and press # and .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

16.3.5 Reentering a Group

Group member can logon to a particular group, which it is part of by executing the fol­lowing procedure:

1. Press *29*.

2. Dial your Group number and press # and .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

16.4 GROUP DO NOT DISTURB

The group do not disturb feature allows a directory number having GroupDoNotDis­turb programming category set) to mark a group o f extensions as group do not distur b,
i.e. calls to extensions in the group are not indicated. The calls shall be forwarded to
an answering position defined for the group. An extension with group do not disturb
activated can still make outgoing calls in the normal way.

16.4.1 To order group do not disturb

An extension having GroupDoNotDisturb programming category set can activate
group do not disturb by dialing the following procedure

1. Lift the handset (dial tone)

2. Press *25*group number# (special dial tone).

3. Replace the handset.

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16.4.2 To cancel group do not disturb

An extension having GroupDoNotDisturb programming category set can cancel group
do not disturb by dialing the following procedure:

1. Lift the handset (dial tone)

2. Press #25*group number#.

3. Replace the handset.

16.4.3 To bypass group do not disturb

An extension having GroupDoNotDisturb programming category set can bypass
group do not disturb by dialing the following procedure:

1. Lift the handset (dial tone)

2. Press *60*extension number#.

3. Replace the handset.

The call is indicated on the dialed extension number.

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17 ALARM OPERATION

The parameters described in this chapter are configured in the WinPDM/CPDM3 by
the system administrator.

Note: The alarm functionality is applicable for DT692 only.

17.1 PUSH BUTTON ALARM

The push-button can be defined to send an alarm by a long press and by multiple
press. By default, long press is defined for test alarm, and multiple press is defined for
personal alarm.

17.1.1 Test Alarm

Press and hold the push - button until a dialog window Test Alarm is displayed. The
following occurs:

• a beep is heard

• the orange LED flashes twice

• the vibrator stirs

• the handset calls a pre- defined number or an acoustic location sound is he ard.
These features require settings in WinPDM/CPDM3.

• the handset receives a notification that the alarm has been received by the
system. This is a system dependent feature.

• the handset receives a notification that the alarm has been received by the
system. This is a system dependent feature.

• information about the handset’s location is sent along with the alarm.
Note: Requires CPDM3

17.1.2 Personal Alarm

Press and hold the push - button twice or more, the dialog window Personal Alarm is
displayed. The following occurs:

• a beep is heard

• the orange LED flashes twice

• the vibrator stirs

• the handset calls a pre- defined number or an acoustic location sound is he ard.
These features requires settings in WinPDM/CPDM3.

• the handset receives a notification that the alarm has been received by the
system. This is a system dependent feature.

• the handset receives a notification that the alarm has been received by the
system. This is a system dependent feature.

• information about the handset location is sent along with alarm.

Note: Requires CPDM3

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17.1.3 Alarm with Location Information

Information about the handset location can be sent along with alarm. the location can
be added as follows;

• An appapproximately location given by the closest Base Station.

Note: Requires CPDM3

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18 OTHER USEFUL FEATURES

This chapter describes more useful features available for the cordless phone and the
exchange.

18.1 ACCOUNT CODE

The account code function is used to charge a call to an account number or to prevent
unauthorized calls from your phone. The account code can have 1 to 15 digits.
To enable this function, do the following:

1. Press *61*.

Note:

Finland and Norway, press *71*.

2. Dial the account code and press # and .
Wait for a dial tone.

3. Dial the digit or digits to get an external line and the external number.

18.1.1 Ongoing External Call

When the account code function is used to ch arge a call, it is also possible to connect
an ongoing external call to an account code.
During the call, do the following:

1. Press R to put the ongoing call on hold.
Wait for a dial tone.

Note:

The soft key R is default. If this soft key is reprogrammed to something else, this

function will not be available.

2. Press *61*.

Note:

Finland and Norway, press *71*.

3. Enter the account code and press #.
Wait for a dial tone.

4. Press R.

5. Press to resume the call that was put on hold.

18.2 CALL STATISTICS

Your phone can tell you the duration of your last call and display the total time of all
calls.
To see the time spent on your last call and on all outgoing calls, do the following:

1. Press Menu, select , and press Select.

2. Select Call time and press Select.
The display shows duration information in hours and minutes for the Total ti me

as well as for the Last call.

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18.3 DIRECT INWARD SYSTEM ACCESS (DISA)

If you are assigned to use the DISA function, you can work from out side the office net­work and still have all your outgoing business calls charged to your office extension
number or an account number.
You will only be charged for the call you have to make to the office in order to get
access to an external line through the office network.

Note:

The external phone must be of push button type provided with the keys # and

*, or a mobile phone adapted for dial tone pulses (DTMF).

Y ou ha ve to initiate DISA for every indivi dual business call you make. This means that
you have to terminate a DISA call before you can make a new DISA call. The proce­dure varies depending on which authorization and account codes you u se, see below.

18.3.1 Calling With an Common Authorization Code

To make a DISA call using a common authorization code, do the following:

1. Call the DISA function at your office.
Wait for a dial tone.

2. Press *72*.

3. Dial the authorization code and press #.
Wait for a dial tone.

4. Dial the external number.

18.3.2 Calling With an Individual Authorization Code

To make a DISA call using an individual authorization code, do the following:

1. Call the DISA function at your office.
Wait for a dial tone.

2. Press *75*.

3. Dial the authorization code and press *.

4. Dial your own extension number and press #.
Wait for a dial tone.

5. Dial the external number.

18.4 DO NOT DISTURB (DND)

This feature is used to avoid that incoming calls are indicated in a telephone. However
you can still use the telephone for outgoing calls as usual. The calling party receives a
number unobtainable tone and a display message is inform ing about this feature

18.4.1 To order do not disturb

To order do not disturb, do the following:

1. Lift the handset (dial tone)

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2. Press *27#.

3. Replace the handset.

18.4.2 To cancel do not disturb

To cancel do not disturb, do the following:

1. Lift the handset (special dial tone)

2. Press #27# (dial tone).

3. Replace the handset.

18.5 EMERGENCY MODE

In the event of an emergency, the operator can set the exchange into emergency
mode, during which only pre-programmed extensions are permitted to make calls. If
your extension is not assigned with this category and you try to make a call, you will
not receive a dial tone.

18.6 GENERAL DEACTIVATION

The general deactivation feature allows you to cancel the following features simulta­neously:

• Callback (all callbacks are cancelled).

• Internal and External Follow-me

• Manual Message Waiting/Message Diversion

18.6.1 Ordering General Deactivation

To order general deactivation, do the following:

1. Press #001#.

Note:

U.S. and Canada, press #0#.

2. Press .
Wait for the call timer to start in the display.

3. Press to finish the procedure.

18.7 MALICIOUS CALL TRACING

If you are being disturbed by bothersome or malicious external incoming calls, it is
possible to request number tracing from the network provider. Tracing can be invoked
during or after an ongoing conversation. The external line can be held for a limited
period of time.

18.7.1 Ordering Call Tracing

To order call tracing during an ongoing conversation, do the following:

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1. Press R.
Wait for a dial tone.

2. Press *39#.
The system acknowledges with different tones whether the tracing request was

accepted or rejected.

18.8 MULTIPLE TERMINAL SERVICE, TAKE OWN CALL ON
ANOTHER TERMINAL

A call in two-party speech can be taken/moved onto another terminal belonging to the
same user, by dialing a service code. If more than one termina l has a call in speech no
call will be picked.
If no call is picked, a further analysis is done to find if any other ca ll can be picked ( i.e.
common bell, group call or universal night service).
To enable this function, do the following

1. Dial *8# from the new terminal.

Note:

Finland and Sweden, dial *0#. U.S. and Canada, dial *59#.

18.9 NIGHT SERVICE

When the exchange is in night service mode, all incoming calls to the operator are
transferred to a specified extension or group of extensions. Night service mode is
used outside business hours.

Common Night Service

All incoming calls to the operator are transferred to one specific extension.
Answer the call in the normal way.

Individual Night Service

Selected external calls to the operator are transferred to one specific extension.
Answer the call in the normal way.

Universal Night Service

All incoming calls to the operator are transferred to a univer sal signaling device,
for example the common bell. Answer the call as described in 16.2 Common Bell
Group on page 83.

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19 SETTINGS

From the Settings tab, , in the main menu, it is possible to change for example
sound and alert settings, display settings, and time and date settings.

19.1 SOUND AND ALERTS

Sound and alert settings include ringer volume, ring signals and so on.

19.1.1 Adjusting Ringer Volume

To adjust ringer volume, do the following:

1. Press Menu, select , and press Select.

2. Select Sound & Alerts, and press Select.

3. Select Volume, and press Select.

4. Step with to increase the volume and to decrease it.

5. Press OK to save the settings.

19.1.2 Different Ring Signals for Different Call Types

You can have different ring signals for internal and external calls and callback calls.
The phone has 14 different ring signals.
Note: Additional ring signals might be selectetable if them are configured via Win­PDM/CPDM3.
To set different ring signals for different call types, do the following:

1. Press Menu, select , and press Select.

2. Select Sound & Alerts, and press Select.

3. Select Ring Signals, and press Select.

4. Select Internal call, External call or Callback, and press Select.

5. Select a ring signal, press Select, and press Back to save the setting.

19.1.3 Switching Vibrator On and Off

To switch the vibrator on and off, do the following:

1. Press Menu, select , and press Select.

2. Select Sound & Alerts, and press Select.

3. Select Vibrating alert, and press Select.

4. Choose between On, On when silent (the vibrator is on when the phone is
muted), or Off, and press Select.

5. Press Back to save the setting.

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19.1.4 Set Message Alert

It is possible to set different message alerts. Do the following:

1. Press Menu, select , and press Select.

2. Select Sounds & Alerts, and press Select.

3. Select Message alert, and press Select.

4. Choose between the 8 different message alerts.
It is possible to listen to the message alerts by pressing Play.

5. Press Back to save the settings.

19.1.5 Setting the Key Sound

Setting the key sound means that each time a key is used, the phone gives a small
sound. To enable this function, do the following:

1. Press Menu, select , and press Select.

2. Select Sounds & Alerts, and press Select.

3. Select Key sound, and press Select.

4. Choose between Click, Tone or Silent.
It is possible to listen to the key sound by pressing Play.

5. Press Select.

6. Press Back to save the setting.

19.2 DISPLAY

Display settings include brightness and screen saver settings.

19.2.1 Brightness

To set the brightness, do the following:

1. Press Menu, select , and press Select.

2. Select Display and press Select.

3. Select Brightness, and press Select.

4. Select Normal or Power save, and press Select.

5. Press Back to save the setting.

19.2.2 Screen Saver

To set the screen saver, do the following:

1. Press Menu, select , and press Select.

2. Select Display, and press Select.

3. Select Screen saver, and press Select.

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4. Select Information or Black, and press Select.

5. Press Back to save the setting.

Note: For DT690; when charging the handset and the screen saver is shown, any

missed calls/incoming messages will be indicated by a high contrast “new
message” /” missed call “icon. For DT692; when charging the handset and
screen saver is shown, no missed calls/incoming messages will be indicated
in the display. Only the Alarm shield is displayed.

19.2.3 Contrast

To adjust the contrast, do the following:

1. Press Menu, select , and press Select.

2. Select Display, and press Select.

3. Select Contrast, and press Select.

4. Press the left or right navigation key to increase or decrease the contrast.

5. Press OK to save the setting.

19.3 TIME AND DATE

You can set time and date by following the instructions in the following two sections.

19.3.1 Setting Time Format

To set the time, do the following:

1. Press Menu, select , and press Select.

2. Select Time & Date, and press Select.

3. Select Time format, and press Select.
The actual time is displayed. The formats to select from are the following:

• 12:00 (AM/PM)

•24:00

4. Press Back to save the settings.

19.3.2 Setting Date Format

To set the date, do the following:

1. Press Menu, select , and press Select.

2. Select Time & Date, and press Select.

3. Select Date format, and press Select.
The formats to select from are the following:

• DD/MM/YYYY (that is, 17/09/2009, also called Europe)

• MM/DD/YYYY (that is, 09/17/2009, also called US)

• YYYY-MM-DD (that is, 2009-09-17, ISO 8601)

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ETTINGS

• MMM DD YYYY (that is, Sept 17 2009)

• DD MMM YY (that is, 17 Sept 09)

• DD.MM.YYYY (that is, 17.09.2009)

• DD-MM-YYYY (that is, 17-09-2009)

4. Press Back to save the setting.

19.4 PHONE LOCKS

There are two different phone locks:

• Key lock, which prevents keys to be pressed by mistake.

• Phone lock, which protects the phone from unauthorized use.
When the phone lock function is activated, you are prompted for a PIN code

when you turn on the phone.

19.4.1 Activating Automatic Key Lock

The keypad can be set to lock 20 seconds a fter it was last used. When in idle mode a
locked keypad is indicated by .

To activate the automatic key lock, do the following:

1. Press Menu, select , and press Select.

2. Select Locks and press Select.

3. Select Automatic key lock and press Select.

4. Select On, and press Select.

5. Press Back to save the setting.

To deactivate Select “Off”

Note:

It is possible to answer or reject incoming calls while the keypad is locked. If

configured in the WinPDM or CPDM3, it is also possible to make an emer­gency call while the keypad is locked.

19.4.2 Activating Manual Key Lock

You are recommended always to have the automatic lock on, but it is possible to man­ually lock and unlock the keypad as well.
To lock the keypad manually, do the following:

1. Press .

2. Press Lock.
The icon indicates that the keypad is locked.

Note:

It is possible to answer or reject incoming calls while the keypad is locked. If

configured in the WinPDM or CPDM3, it is also possible to make an emer­gency call while the keypad is locked.

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19.4.2.1 Unlocking the Key Lock Manually

To unlock the keypad, do the following:

1. Press .

2. Press Yes.

19.4.3 Activating Phone Lock

Activating Phone lock will protect the phone from unauthorized use. When this func­tion is activated, the PIN code has to be entered at power on. When activating Phone
lock the PIN code that must be entered. The PIN code is by default (0000) but it can
be changed to any 4-8 digit code, see 19.4.5 Changing PIN Code on page 96.
To activate the phone lock, do the following:

1. Press Menu, select , and press Select.

2. Select Locks and press Select.

3. Select Phone lock and press Select.

4. Select Auto phone lock and press Select.

5. Select On, or On in charger, and press Select.

6. Enter the PIN code, and press OK.

7. Press Back to save the settings.
When the phone is locked, is shown in the display.

Note:

If configu red in the WinPDM or CPDM3, it is possible to call a pre-defined emer-

gency call while the phone or keypad is locked. During an ongoing emergency
call, the soft keys More and R are disabled. If the DT692 is used, it is possib le
to use the Alarm button

If PIN code is lost it is possible to configure a new, or to do a facto ry rese t in
WinPDM or CPDM3, contact the system administrator.

19.4.4 Deactivating Phone Lock

To deactivate the Phone lock function, do the following:

1. Press Menu, select , and press Select.

2. Select Locks and press Select.

3. Select Phone lock and press Select.

4. Select Auto phone lock and press Select.

5. Select Off, and press Select.

6. Enter the PIN code, press OK.

7. Press Back to save the setting.

19.4.5 Changing PIN Code

To change PIN code, do the following:

1. Press Menu, select , and press Select.

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ETTINGS

2. Select Locks and press Select.

3. Select Phone lock and press Select.

4. Select Change PIN code and press Select.

5. Enter the old PIN code (default is 0000) and press OK.

6. Enter the new PIN code.

7. Enter the new PIN code again to confirm and press Save.

19.5 CHANGING THE OWNER ID

The Owner ID is set to identify the phone. To change the owner ID, do the following:

1. Press Menu, select , and press Select.

2. Select Owner ID, and press Select.

3. Enter a name and press Save to save the setting.

19.6 CHANGING ANSWERING METHODS

The phone can be set to answer a call automatically when a headset is used, or to
answer a call by a press on any key.
You can also change the answering behavior to:

• use Loudspeaking directly when is pressed.

• automatically connect incoming call in Loudspeaking mode, without pressing
any key.

19.6.1 Normal Answering

The answering behavior is set to Hook-off by default. You can set it to any key by
doing the following:

1. Press Menu, select , and press Select.

2. Select Answering, and press Select.

3. Select Answering key, and press Select.

4. Select Any key and press Select.

5. Press Back to save the setting.

19.6.2 Automatic Answer (Headset Mode)

Note: The automatic answer mode is only relevant when a headset or a Bluetooth

headset is connected.

To set the phone to answer automatically, do the following:

1. Press Menu, select , and press Select.

2. Select Answering, and press Select.

3. Select Answer behaviour, and press Select.

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4. Select Automatically and press Change to activate the automatic mode.

5. Press Back to save the setting.
All incoming calls will be connected automatically when this behavior is selected.

To remove the setting, press Change.

19.6.3 Loudspeaking (Handsfree Mode)

To set the phone to automatically answer with loudspeaker when you press , do
the following:

1. Press Menu, select , and press Select.

2. Select Answering, and press Select.

3. Select Answer behaviour, and press Select.

4. Select Loudspeaking and press Change to activate.

5. Press Back to save the setting.

19.7 CHANGING MENU LANGUAGE

Display messages are available in 18 languages: Brazilian Portuguese, Czech, Dan­ish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian,
Polish, Russian, Slovak, Spanish, Swedish and Turkish.

Note:

It is possible to download one additional language to the phone. Languag es

available for download are: Czech, Greek, Hunga ria n, Polish, Port ugue se ,
Russian, Slovak or Turkish. Contact the system administrator for more infor­mation.

To switch menu language, do the following:

1. Press Menu, select , and press Select.

2. Select * Language, and press Select.

3. Select one of the languages from the list, and press Select.

Note:

The * in * Language is there for you to easily find where to switch languages if

the current language used is not one that you know.

19.8 CHANGING TEXT SIZE FOR MESSAGES

Note: This is only for text size in messages, not for text in menus or soft keys.
To change text size, do the following:

1. Press Menu, select , and press Select.

2. Select Messages, and press Select.

3. Select Text size, and press Select.

4. Select between Normal and Large, and press Select.

5. Press Back to save the setting.

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P

ROCEDURE CALL

20 PROCEDURE CALL

When configuring the functions Call services, In Call menu, Contacts, or a short­cut/service to the Phone call function; the data added in these functions is static.
When entering the data for the function to be used, it is possible to add a vari­able/character U that allows the user to enter additional numerical characters before
calling the number/sending the data to a system.

See the following example for more information.
Example of configuration:
A user wants to create a service with the Phone call function. The PBX requires that a

prefix must be added to a phone number. In this case, the user can pre-program the
prefix and then enter the applicable phone number when using the Phone call func­tion.

1. Press Menu, or the confirmation button.

2. Select Services,

3. Select Add new.

4. In the name field enter Call no.

5. Select the function Phone call
In the Number field, enter the prefix to be used fo llowed by the chara cter “U”. In

this case, the text string is as follows *21*U. The character U represents an Enter
number dialog where the user can enter the phone number.

6. Press Save

When using the function, an Enter number dialog appears. If the user enters "123" (or
selects a contact with this number by pressing ) and presses "OK", the number
*21*123 will be dialed. Note that no call is established before the user presses "OK",
that is, post-dial.

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21 CONNECTION

In the Connections tab, , the following options are available: Bluetooth, Sys­tem, In charger, and Headset.

Note:

Bluetooth is optional, and is only visible in the connections menu if Bluetooth is

ordered with the phone.

21.1 BLUETOOTH

Bluetooth is optional for DT690 but is standard for DT692. This function is only visible
in the menu if bluetooth is supported by the phone.

21.1.1 Enabling Bluetooth

To enable Bluetooth connection, do the following:

1. Press Menu, select , and press Select.

2. Select Bluetooth, and press Select.

3. Select Enable, and press Select.
The Bluetooth icon, , is displayed in the idle screen.

21.1.2 Disabling Bluetooth

To disable Bluetooth connection, do the following:

1. Press Menu, select , and press Select.

2. Select Bluetooth, and press Select.

3. Select Disable, and press Select.

21.1.3 Connecting a Bluetooth Headset

To connect Bluetooth Headset, do the following:

Note:

Only if Bluetooth connection is enabled.

1. Press Menu, select , and press Select.

2. Select Bluetooth, and press Select.

3. Select Headset and press Select.

4. Select Add new, and press Select.
The following text is displayed: Put headset in Pairing mode.

5. Press OK.
The phone searches for a Bluetooth headset to connect to.

6. If a headset is found, press Pair.

7. Enter the PIN code.