Mitel 6140 INSTALLATION INSTRUCTIONS

AGENT PROCEDURES GUIDE

Agent procedures for Agent Portal Client 1

Agent procedures for Agent Portal Client

After the Agent Portal Server and Client are configured, the Agents can log in and begin using the Agent
Portal Client. Agents use the Agent Portal Client to perform the following procedures:

• “Logging in to Agent Portal Client” on page 47

• “Logging out of Agent Portal Client” on page 48

• “Exiting Agent Portal Client” on page 48

• “Making a call” on page 49

• “Displaying and returning received calls” on page 49

• “Stop monitoring a device” on page 50

• “Using other applications displayed on your screen” on page 51

• “Troubleshooting” on page 54

Logging in to Agent Portal Client

Use the following procedure to log in to the Agent Portal Client interface:

1. From the Programs menu, select Mitel Networks, 6140 Agent Portal Client.
The Agent Portal icon is displayed in the system tray. The icon is red before you log in to the system.

2. Select the Agent Portal icon.
The Agent Portal Client interface is displayed. (See Figure 5-1)

Figure 5-1 Agent Portal Client interface