Operating instructions
Gas cooktops
To prevent accidents and machine damage, read these instructions
before installation or use.
en-US M.-Nr. 06 389 900
IMPORTANT SAFETY INSTRUCTIONS
®
®
WARNING: If the information in this manual is not followed exactly, a fire or
explosion may result causing property damage, personal injury, or death.
- Do not use or store gasoline or other combustible liquids or vapors in the vicinity
of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS
– Do not try to light any appliance.
– Do not touch any electric switches.
– Do not use any phones inside your building.
– Immediately call your gas supplier from a neighbor's phone. Follow the gas
supplier's instructions.
– If you are unable to reach your gas provider, call the fire department.
- Installation and service must be performed by a qualified installer, qualified service agency or your gas provider.
(In Massachusetts, installation must be performed by a licensed installer / gas
fitter.)
- Note to the installer:
Please give these installation instructions to the consumer for the local electrical/gas inspector.
WARNING: Never Operate the Top Surface Cooking Section of this Appli-
ance Unattended.
- Failure to follow this warning statement could result in fire, explosion, or burn
hazard that could cause property damage, personal injury, or death.
- If a fire sould occur, keep away from the appliance and immediately call your fire
department.
DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH WATER.
2
Contents
IMPORTANT SAFETY INSTRUCTIONS ............................................................ 2
IMPORTANT SAFETY INSTRUCTIONS ............................................................ 4
Caring for the environment .............................................................................. 15
Overview............................................................................................................. 16
Cooktop............................................................................................................... 16
Control knobs...................................................................................................... 17
Burner.................................................................................................................. 18
Before first use .................................................................................................. 19
Cleaning the cooktop for the first time................................................................ 19
Turning on the cooktop for the first time ............................................................. 19
Cookware ........................................................................................................... 20
Energy saving tips ............................................................................................ 21
Operation............................................................................................................ 22
Turning the appliance on ..................................................................................... 22
Adjusting the flame.............................................................................................. 23
Visual characteristics gas flames ................................................................... 23
Switching off........................................................................................................ 23
Safety features................................................................................................... 24
Ignition safety control.......................................................................................... 24
Cleaning and care ............................................................................................. 25
Stainless-steel cooktop....................................................................................... 26
Grates.................................................................................................................. 27
Control knobs...................................................................................................... 27
Burner.................................................................................................................. 28
Frequently Asked Questions ............................................................................ 29
Optional accessories ........................................................................................ 31
Customer Service.............................................................................................. 32
Contact in the event of a fault ............................................................................. 32
Appliance warranty and product registration ...................................................... 32
MieleCare ........................................................................................................... 33
3
IMPORTANT SAFETY INSTRUCTIONS
This cooktop complies with all relevant local and national safety
requirements. Inappropriate use can, however, lead to personal injury and material damage.
Read the operating and installation instructions carefully before
using the cooktop. They contain important information on safety,
installation, use and maintenance. This prevents both personal injury and damage to the cooktop.
When installing the cooktop, Miele expressly and strongly advises
that you read and follow the instructions under “Installation”, as
well as in the “IMPORTANT SAFETY INSTRUCTIONS”.
Miele cannot be held liable for injury or damage caused by noncompliance with these instructions.
Keep these instructions in a safe place and pass them on to any
future owner.
4
IMPORTANT SAFETY INSTRUCTIONS
Appropriate use
This cooktop is intended for domestic use and use in other similar
environments.
This cooktop is not intended for outdoor use.
The cooktop is intended for domestic use only to prepare food
and keep it warm. Any other use may be dangerous.
Persons (including children) who lack physical, sensory or mental
abilities, or experience with the appliance should not use it without
supervision or instruction by a responsible person.
5
IMPORTANT SAFETY INSTRUCTIONS
Safety with children
As with any other appliance, children must be supervised.
Do not leave children unattended: Children should not be alone or
unsupervised in the area where the appliance is installed. Do not allow them to sit or stand on the appliance.
Be sure to supervise any children in the vicinity of the cooktop,
and do not let them play with it.
The cooktop gets hot when in use and remains hot for some time
after being turned off. Keep children away from the appliance until it
has cooled down and is no longer a burn hazard.
Danger of burning. Do not store anything which might arouse a
child’s interest in storage areas above or behind the cooktop. Otherwise they could be tempted to climb onto the appliance.
Risk of burning or scalding. Turn pot and pan handles inward, so
children cannot pull them down and be burned.
Danger of suffocation. While playing, children may become entan-
gled in packaging material (such as plastic wrapping) or pull it over
their head, presenting the risk of suffocation. Keep packaging material away from children.
6
IMPORTANT SAFETY INSTRUCTIONS
Technical safety
Unauthorized installation, maintenance, and repairs can cause
considerable danger for the user. Installation, maintenance, and repairs must only be carried out by a Miele authorized technician.
Maintenance by the user: Never repair or replace any part of the
appliance unless the instructions specifically recommend doing so.
Service work should only be performed by a qualified technician.
Damage to the cooktop can compromise your safety. Check the
cooktop for visible signs of damage. Do not use the cooktop if it is
damaged.
Reliable and safe operation of the cooktop can only be guaran-
teed if it is connected to the public power supply.
Be certain your appliance is properly installed and grounded by a
qualified technician. To guarantee the electrical safety of this appliance, continuity must exist between the appliance and an effective
grounding system. It is imperative that this basic safety requirement
be met. If there is any doubt, have the electrical system of the house
checked by a qualified electrician.
Proper installation: Make sure that your appliance has been in-
stalled correctly and that it has been grounded by a qualified technician.
To avoid damaging the cooktop, make sure that the connection
data (voltage and frequency) on the data plate correspond to the
building's power supply before connecting the appliance.
When in doubt, consult a qualified electrician.
Do not connect the appliance to the electrical supply with a power
bar or extension cord. These are a fire hazard and do not guarantee
the required safety of the appliance.
For safety reasons, the cooktop may only be used when it has
been fully installed.
7
IMPORTANT SAFETY INSTRUCTIONS
This appliance must not be used in a non-stationary location (e.g.
on a ship).
Any contact with live connections or tampering with the electrical
or mechanical components of the cooktop will endanger your safety
and may lead to appliance malfunctions.
Do not open the casing of the cooktop under any circumstances.
Any repairs not performed by a Miele authorized service techni-
cian will void the warranty.
Defective components should be replaced by Miele original parts
only. Only with these parts can safety of the appliance be assured as
intended by the manufacturer.
The appliance is not intended for use with an external timer switch
or a remote control system.
The connection to the gas supply must be carried out by a quali-
fied service technician in accordance with current local and national
safety regulations (see “Gas connection”). If the plug has been removed or the power cord is not supplied with a plug, the cooktop
must be connected to the power supply by a qualified service technician (see “Electrical connection”).
If the power cord is damaged, it must only be replaced by a quali-
fied service technician (see “Electrical connection”).
During installation, maintenance, and repair work, the appliance
must be completely disconnected from the household electricity
supply. The gas supply must be shut off. Ensure that this is the case
by:
- removing the fuse
- “tripping” the circuit breaker, or
- unplugging the unit. Pull the plug not the cord.
- Shut off the gas supply.
8
IMPORTANT SAFETY INSTRUCTIONS
Danger of electric shock.
If the cooktop is defective, immediately turn the appliance off and
discontinue use. Disconnect it from the electricity and gas supply.
Contact Technical Service.
If the cooktop is installed behind a cabinet (e.g., a door), do not
close the cabinet door while the cooktop is in operation. Heat and
moisture can build up behind the cabinet door when closed. This
can result in damage to the cooktop, housing unit, and floor. Leave
the cabinet door open until the cooktop has cooled down completely.
Reaching over a hot cooktop to access the cabinets can result in
burns. You can reduce the risk of burns by installing a ventilation
hood that extends at least 4¾" (12cm) past the bottom of the cabinets.
Ask your installer to show you the location of your gas shutoff
valve and fuses or circuit breaker panel in your apartment or home.
Be sure that you know how and where to disconnect the gas and
power supply to your cooktop.
9
IMPORTANT SAFETY INSTRUCTIONS
Correct use
The cooktop gets hot when in use and remains hot for some time
after being turned off. Do not touch the appliance if there is a possibility that it could still be hot.
When in use, the cooktop emits a significant amount of heat,
which can cause objects in the vicinity to catch fire.
Never use the cooktop to heat the room.
Do not leave the cooktop unattended when cooking on high
power. Spilled food will begin to smoke and cause grease splatter,
which can ignite on the cooktop. Doing so may result in carbon
monoxide poisoning and overheating of the appliance.
Oil and fat can catch fire if overheated. Never leave the appliance
unattended when cooking with oil and fat. If the oil or fat catches
fire, do not attempt to put the flames out with water.
Turn off the cooktop and smother the flames using a lid or a suitable
fire blanket.
Smother the fire or flames, or use a dry chemical extinguishing
agent or foam fire extinguisher.
The flames could set the grease filters of a ventilation hood on fire.
Do not flambé under a ventilation hood.
Spray canisters, aerosols and other inflammable substances can
ignite when heated. Therefore do not store such items or substances
in a drawer under the appliance. Cutlery inserts must be heat-resistant.
Never heat empty cookware.
Do not heat or can food in closed containers, such as tins or
sealed jars, on the cooktop, as pressure will build up in the container
and cause it to explode.
10
IMPORTANT SAFETY INSTRUCTIONS
If the cooktop is covered, there is a risk that the material of the
cover will ignite, explode or melt if the cooktop is still hot or if turned
on inadvertently. Never cover the cooktop with a board, cloth or protective sheet.
When the appliance is turned on inadvertently or by mistake, or
when there is residual heat present, there is a risk of the metal items
heating up. Other materials can melt or catch fire when the appliance
is switched on. Do not store items on the cooktop.
You can burn yourself on a hot cooktop. When cooking on the ap-
pliance, protect your hands by using heat-resistant pot holders or
oven mitts. Only use dry pot holders or gloves. Wet or damp textiles
conduct heat more effectively and produce steam, which poses a
burn hazard. Be sure to keep all textiles away from the gas flames.
Do not use oversized cloths, dish towels or other similar materials.
When using an electrical appliance, e.g. a hand mixer, near the
cooktop, make sure that the power cable does not come into contact with the hot cooktop. The cable's insulation could become damaged.
Cookware made of plastic or aluminum foil will melt at high tem-
peratures. Do not use any plastic or aluminum foil cookware.
Pressing the knob generates a spark on the ignitor. Do not press
the knob while you are cleaning or touching the cooktop or a burner
in the vicinity of an ignitor.
A ventilation hood installed above the cooktop can become dam-
aged or catch fire as a result of intense heat. Do not use the gas
burners without cookware.
Only light the gas burners after all burner parts have been properly
assembled.
11
IMPORTANT SAFETY INSTRUCTIONS
If the cookware is too small, it will not sit properly on the burner
grate. If the cookware is too large, heat emitted from the bottom of
the cookware may damage the countertop, walls with poor heat-resistance (e.g. paneled walls) or portions of the cooktop.
Make sure that the burner flames do not extend beyond the bot-
tom of the cookware and rise up its sides.
Only use cookware with a thick enough bottom. Failure to do so
may result in damage to the cooktop.
Always use the burner grates supplied with the cooktop. Never
place cookware directly on the burner.
Install the burner grates in an upright position to avoid scratching
the cooktop.
Storage in or on the appliance: Flammable materials should not be
stored in an oven or in the vicinity of the cooktop.
Remove all grease splatters and other flammable (food) residues
on the cooktop. They are a fire hazard.
Avoid allowing liquids or foods containing salt to spill onto the
cooktop. If salty foods or liquids do get on the cooktop, they should
be removed as soon as possible to avoid the risk of corrosion.
Using of a gas cooktop causes heat, moisture and products of
combustion to build up in the room in which it is installed. Make sure
that your kitchen is well ventilated, especially when the appliance is
in use: keep any natural means of ventilation open or install a mechanical ventilation system (e.g. a ventilation hood).
If the cooktop is used for very long periods of time, additional
ventilation of the room may be necessary, e.g. by opening windows
or doors, or running the ventilation on the highest setting.
Do not use pots or pans that are large enough to cover several
burners. The resulting heat buildup can damage the appliance.
12
IMPORTANT SAFETY INSTRUCTIONS
If the cooktop has not been used for a long period of time, be sure
to thoroughly clean it and have it inspected by an authorized technician before using it again.
Ensure that the igniters are clean and dry to allow the burners to
ignite and burn properly.
Fire hazard! Loose-fitting or hanging garments can catch fire. Be
sure to wear appropriately fitting clothing when cooking. Never allow
loose clothing or flammable materials to come into contact with the
burners while the burners are in use.
When you have finished cooking, make sure that the burners are
turned off by checking the position of the knobs.
The grates, burner cap, bottom parts of the burner, and any other
parts located near the burner flame, can still be very hot after cooking and cause burns. Do not touch these components when using
the cooktop.
Wind can blow curtains over the cooktop, causing them to catch
fire. If the cooktop is installed near a window, do not use long curtains.
Only certain types of glass, ceramic or other enamel cookware
can be used on a gas cooktop without breaking as a result of sudden temperature changes.
Wet sponges or clothes can cause burns due to hot steam if they
are used to wipe spilled food off a hot burner. Some cleansers can
emit hazardous vapors if they are applied to a hot surface. Be careful
when cleaning the cooktop.
13
IMPORTANT SAFETY INSTRUCTIONS
Cleaning and maintenance
Do not use a steam cleaner to clean the cooktop.
The steam may reach electrical components and cause a short circuit.
Miele will guarantee to supply functional parts for a minimum of
10years and up to 15years following the discontinuation of your
cooktop.
SAVE THESE INSTRUCTIONS AND REVIEW THEM PERIODICALLY
14
Caring for the environment
Disposal of the packing material
The cardboard box and packing materials protect the appliance during shipping. They have been designed to be
biodegradable and recyclable.
Ensure that any plastic wrappings,
bags, etc. are disposed of safely and
kept out of the reach of children. Danger of suffocation!
Disposal of your old appliance
Electrical and electronic appliances
contain valuable materials. They also
contain certain substances, compounds
and components which were essential
for the proper functioning and safe use
of the equipment. Handling these materials improperly by disposing of them in
your household waste can be harmful to
your health and the environment. Therefore, please do not dispose of your old
appliance with regular household waste
and follow local regulations on proper
disposal.
Consult with local authorities, dealers or
Miele in order to dispose of and recycle
electrical and electronic appliances.
Miele assumes no responsibility for
deleting any personal data left on the
appliance being disposed. Please ensure that your old appliance is kept
away from children until removal. Observe safety requirements for appliances that may tip over or pose an entrapment hazard.
15
Overview
Cooktop
a
Power burner
b
Economy burner
c
Normal burner
d
Grates (2 pieces)
e
Cooking zone allocation symbols
f
Power cord
g
Electrical plug
16
Knobs for the cooking zones:
h
Front left
i
Back left
j
Back right
k
Front right
Control knobs
Symbol Description
OFF Burner off, the gas supply is turned off
Strongest flame
Weakest flame
Overview
17
Overview
a
b
d
c
e
Burner
a
Burner cap
b
Burner head
c
Burner base
d
Thermocouple
e
Ignition electrode
18
Before first use
Cleaning the cooktop for the first time
Before first use, wipe down the appli-
ance with a damp cloth and dry it.
Using a soft sponge, clean all remov-
able burner parts with a solution of
warm water and a small amount of
liquid dish soap. Dry the parts thoroughly after cleaning and reassemble
the burners (see “Cleaning and
care”).
Turning on the cooktop for the first time
Metal components are protected by a
conditioning agent. Smells and vapor
may occur when the appliance is used
for the first time.
The smell and any vapors do not indicate a faulty connection or a defective
appliance and are not harmful to your
health.
19
Cookware
- Select cookware that fits the size of
the burner:
Large diameter = large burner
Small diameter = small burner
- Using cookware that is too large can
cause the flames to spread out and
damage the surrounding countertop
or other appliances. Choosing the
right cookware size improves efficiency.
- Any cookware that has a diameter
smaller than the burner grate or
which does not rest in a stable position on the grate (without wobbling) is
dangerous and should not be used.
- Unlike cookware that is used on an
electric cooktop, the bottom of cookware used on a cooktop does not
have to be flat to deliver effective
cooking performance.
- When purchasing pots and pans,
keep in mind that the diameter indicated is typically the top diameter,
not the bottom diameter.
- Do not use pots or pans that have
bottoms with pronounced edges.
- All heat-resistant cookware is suitable
for use.
- Cookware with a thick bottom is
preferable, as it distributes heat more
evenly. Cookware with a thin bottom
may cause food to overheat in certain
spots. To avoid this, stir the food frequently.
- Always place the cookware on the
pot rests supplied. Do not place
cookware directly on the burners.
- Position the cookware on the burner
grate so that it cannot tip. There is always a possibility of a slight tilt, despite the proper position.
20
- Whenever possible, keep pots and
pans covered while cooking. Doing
so will prevent unnecessary heat loss.
- Wide, shallow cookware heats up
faster and is therefore preferable to
tall, narrow cookware.
- Cook with as little water as possible.
- Reduce the power setting once the
water has come to a boil or the oil/fat
is hot enough for frying.
- Use a pressure cooker to reduce the
cooking time.
Energy saving tips
21
Operation
Fire hazard due to overheated
food.
Unattended food can overheat and
ignite.
Do not leave the cooktop unattended
whilst it is being used.
Turning the appliance on
Press in the knob and turn it counter-
clockwise to the large flame symbol.
The ignition electrode “clicks” and ignites the gas.
When a knob is activated, a spark is
developed automatically on all burners. This is normal and does not indicate a fault.
When a flame is visible, keep the
knob pressed in for 5–10seconds,
and then let it go.
If the burner fails to ignite, turn the
knob to the OFF position. Aerate the
room or wait at least 1minute before
trying again. When making another
ignition attempt, it may be necessary
to hold the knob for longer.
Switching on during a power outage
In case of a power outage, the flame
can be ignited manually.
Press in the relevant control knob and
turn it counterclockwise to the large
flame symbol.
Hold the control knob pressed down
and light the gas at the burner with a
match.
Keep the control knob pressed down
for an additional 5–10seconds and
then release it.
If the burner does not ignite the sec-
ond time, turn the knob back to OFF
and see “Frequently asked questions”.
22
Operation
Adjusting the flame
The burners can be variably adjusted
between the lowest and highest flame
settings.
Because the edges of the flame are
much hotter than its center, the flame
tips should stay beneath the bottom of
the cookware. Flame tips which extend beyond the sides of the cookware emit unnecessary heat into the
room and can also damage cookware
handles, which increases the risk of
injury.
Adjust the flame so that it never ex-
tends up the sides of the cookware.
Visual characteristics gas flames
Yellow flames
Contact the Miele
Service Department.
Yellow tips on
outer cones
Normal for
propane gas
Soft blue flames
yellow color is
only allowed at
the tip of the inner
cone
Normal for natural
gas
Switching off
Turn the knob clockwise to the
OFFposition.
This stops the flow of gas and the flame
goes out.
23
Safety features
Ignition safety control
Your cooktop is equipped with an ignition safety control. If a gas flame is extinguished, e.g., by food boiling over or
by a draft, the gas supply is switched
off. This prevents the release of gas. If
you turn the control knob to the position, the burner is ready for use again.
The ignition safety control operates independently from the electricity supply. This means that it will still work if
the cooktop is used during a power
outage.
24
Cleaning and care
Danger of burning due to hot
surfaces.
The cooktop surface, grates, and
burners will be hot after use.
Allow the cooktop to cool down be-
fore cleaning it.
Risk of damage due to moisture
ingress.
The steam from a steam cleaning ap-
pliance could reach electrical components and cause a short circuit.
Do not use a steam cleaner to clean
the cooktop.
All surfaces could be discolored or
damaged if unsuitable cleaning
agents are used. All surfaces are
susceptible to scratching.
Remove all cleaning agent residues
immediately.
Do not clean with any abrasive or
sharp pointed objects.
Food boiling over can cause discoloration of the burner components.
Remove any soiling and salt and
sugar splashes immediately.
Unsuitable cleaning agents
To avoid damaging the surfaces of the
appliance, do not use:
- cleaning agents containing soda, alkalines, ammonia, acids, or chlorides,
- cleaning agents containing lime scale
remover
- stain or rust removers
- abrasive cleaning agents, such as
scouring powder, scouring liquid, or
pumice stones
- cleaning agents containing solvents
- dishwasher cleaner
- grill and oven sprays
- glass cleaners
- hard, abrasive brushes or sponges
(e.g., pot scourers), or sponges which
have been previously used and still
contain abrasive cleaning agents
- eraser sponges
Pressing the knob generates a spark
on the ignitor. Do not press the knob
while you are cleaning or touching
the cooktop or a burner in the vicinity
of an ignitor.
25
Cleaning and care
The entire cooktop should be cleaned
after each use.
Soften any stubborn soiling before-
hand.
Dry the cooktop after using water to
clean it. This helps prevent lime deposits.
Stainless-steel cooktop
Risk of damage caused by
pointed objects.
The seal between the cooktop and
the countertop could be damaged.
Do not use pointed objects for clean-
ing.
Damage due to soiling.
Soiling, particularly salty food or liquid and olive oil, can cause damage
if left on the printed surfaces for a
long time.
Remove such soiling immediately.
Damage due to incorrect clean-
ing.
Stainless-steel cleaners rub off the
printed symbols.
Do not use stainless-steel cleaners
on printed symbols.
Clean the stainless-steel cooktop
with a soft sponge, warm water, and
a small amount of liquid dish soap.
Soften any stubborn soiling beforehand. If necessary, the rough side of
a kitchen sponge can be used.
26
Finally, dry with a clean soft cloth.
Cleaning and care
Grates
Remove the grates.
Clean the grates in a dishwasher or
with a solution of warm water and a
little liquid dish soap applied with a
soft sponge. Soften any stubborn
soiling beforehand.
Dry the the grates thoroughly with a
clean cloth.
Control knobs
The control knobs are not dishwasher safe.
The control knobs should only be
cleaned by hand.
The control knobs may become discolored if they are not cleaned regularly.
Clean the control knobs after each
use.
Clean the knobs with a soft sponge,
warm water, and a small amount of
liquid dish soap.
27
Cleaning and care
a
b
d
c
e
Burner
Do not clean any parts of the burner
in a dishwasher.
The surface of the burner cap will become more matte with time. This is
quite normal and does not indicate
damage to the burner cap.
The burner should be dismantled and
then cleaned only by hand using a
solution of warm water and a small
amount of liquid dish soap applied
with a soft sponge.
Clean any soiling from the flame
openings.
Risk of explosion.
Blocked flame openings can cause a
dangerous build-up of gas in the
base of the cooktop which could ignite and cause an explosion. This
can lead to damage to the appliance
and injury.
Ensure the flame openings are kept
clean at all times.
Parts of the burner that cannot be re-
moved should be wiped clean with a
damp cloth only.
The ignitor and ignition safety device
should be very carefully wiped clean
using a well wrung out cloth.
Assembling the burners
Place the burner head onto the
burner base so that the ignition
electrode and the thermocouple
extend through their respective holes
in the burner head. The burner head
must click into place correctly.
Place the burner cap in position so
that the lobes fit into the recesses on
the burner head.
Ensure that all parts of the burner are
assembled in the correct order.
Do not let the ignitor get wet. If it gets
wet, it will not spark.
Finally dry everything thoroughly with
a clean cloth. Make sure that the
flame openings are completely dry.
28
Frequently Asked Questions
With the help of the following guide minor faults in the performance of the machine, some of which may result from incorrect operation, can be remedied without contacting the Service Department.
This guide may help you to find the reason for the fault, and how to correct it.
Problem Possible cause and solution
The burners do not ignite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
The burner does not
light after several attempts.
The gas flame goes out
after being lit.
The shape/color of the
gas flame changes.
The gas flame goes out
during use.
There may be air in the gas line.
Try to light the burner again, making several at-
tempts if necessary.
There is a technical fault.
Turn all of the control knobs clockwise to the po-
sition and interrupt the power supply to the cooktop for a few seconds.
The burner is not properly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame holes are clogged and/or wet.
Clean and dry the flame holes.
The flames do not touch the ignition safety device
and the burner does not get hot enough:
The burner parts are not positioned correctly.
Assemble the burner components correctly.
The thermocouple is dirty.
Remove any dirt or grime.
The burner parts are not in the proper position.
Position the burner parts correctly.
The burner cap itself or the holes in the burner cap
are dirty.
Remove any dirt or grime.
The burner parts are not in the proper position.
Assemble the burner components correctly.
29
Frequently Asked Questions
Problem Possible cause and solution
The ignitor does not
function properly.
The circuit breaker in the building’s wiring system
was tripped.
If necessary, contact a qualified service technician
or Technical Service for assistance.
There is food residue stuck between the ignitor and
the burner cap.
The thermocouple is dirty.
Remove any soiling (See “Cleaning and care”).
30
Optional accessories
Miele offers a range of useful accessories, as well as cleaning and conditioning products for your appliance.
These products can be easily ordered
from the Miele webshop.
These products can also be ordered
from Miele Technical Service (see the
end of these operating instructions) or
your Miele dealer.
Stainless steel conditioner
250ml
Removes heavy soiling, lime scale, and
aluminum residue.
31
Customer Service
Contact in the event of a fault
In the event of a fault which you cannot remedy yourself, please contact your
Miele dealer or Miele Customer Service.
You can book a Miele Service Call online at www.miele.com/service.
Contact information for Miele Customer Service can be found at the end of this
document.
Please quote the model identifier and serial number of your appliance (SN) when
contacting Miele Customer Service. Both pieces of information can be found on
the data plate.
Appliance warranty and product registration
You can register your product and/or view the manufacturer´s warranty terms and
conditions for Miele appliances and vacuum cleaners at www.mieleusa.com.
32
This service is available in USA only.
MieleCare, our Extended Service Contract program, gives you the assurance
of knowing that your appliance investment is covered by 5years of worry free
ownership.
MieleCare is the only Extended Service
Contract in the industry that guarantees
repairs by a Miele Authorized Service
Provider using genuine Miele parts.
Only genuine Miele parts installed by
factory trained professionals can guarantee the safety, reliability, and
longevity of your Miele appliance.
Please note that unless expressly approved in writing by Miele’s Service department, Extended Service Contracts
offered by other providers for Miele
products will not be recognized by
Miele. Our goal is to prevent unauthorized (and untrained) service personnel
from working on your Miele products,
possibly doing further damage to them,
you and/or your home.
MieleCare
To learn more about MieleCare Extended Service Contracts, please contact your appliance dealer or visit us
online at:
www.mieleusa.com
33
9 Independence Way
Princeton, NJ 08540
U.S.A.
Miele, Inc.
National Headquarters
Please have the model and serial number
of your appliance available when
contacting Customer Service.
Canada
Importer
Miele Limited
Headquarters and Miele Centre
Customer Service & Support
Phone: 888-99-MIELE(64353)
info@mieleusa.com
www.mieleusa.com
161 Four Valley Drive
Vaughan, ON L4K 4V8
www.miele.ca
Customer Care Centre
Phone:
customercare@miele.ca
800-565-6435
905-532-2272
International Headquarters
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Germany
KM360
M.-Nr. 06 389 900 / 02en-US
Loading...