Microtek USB Interface Troubleshooting tips

USB_Troubleshoot.pdf

T roubleshooting tips for

Microtek USB (Universal Serial Bus) Interface

(PC)

Q1: Why should I enable my computer’s USB port?

A1: Microtek
If your computer cannot find your Microtek USB interface scanner, check to make sure that

your computer BIOS is configured as “USB enabled”. When you start your PC and before
the Windows screen appears, the screen displays a short message, reminding you to
press a combination of keys to enter the BIOS setup screen.

BIOS checking procedures:
To set the correct BIOS settings, the following settings must be set in your computer’s

BIOS:

1. Plug & Play OS Aware = YES

2. Plug & Play = AUTO if you have this option.

3. On board USB = YES or Enabled

Q2: How do I know the USB port of my computer is enabled?

A2: When the USB port is enabled, also you have connected the USB cable to both the
scanner and computer, a message shows that your USB device (the scanner) is found the
first time you start Windows. If the message does not display, check the USB status from
the Control Panel window. Follow these steps:

only

supports USB scanners under the Windows 98 operating system.

1. In Windows 98, select Start, Settings, then Control Panel.

2. Double-click the System icon.

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3. Click the Device Manager tab.

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