Microtek Silver select support user guide

Delivery of technical support services subject to change without notice. Go to www.support.microtek.com for up-to-date service offerings.

All policies, hours of operation and fees are subject to change without notice. Only Visa and MasterCard are accepted for charged services. All charges are final. Available in the U.S. and Canada only.

Microtek is a registered trademark of Microtek Lab, Inc. All other trademarks or registered trademarks are the property of their respective holders.

219-20-740033 I49-003879

DO YOU NEED

ASSISTANCE?

FREE 24/7 ONLINE TECHNICAL ASSISTANCE

Go to the Microtek support site at www.support.microtek.com for:

KnowledgeBase - Type in a question or browse

through articles for faqs, troubleshooting tips, how-to guides and more at your fingertips, 24 hours a day.

Personal Telephone Assistance

Microtek telephone support for installation-related problems is available free of charge for 6 months from your purchase. Toll or longdistance charges may apply.

Personal Telephone Assistance 310-687-5921 PC

310-687-5922 Mac

Visit www.support.microtek.com/silver/ for Telephone Assistance hours.

Before you call, please install your product and any software by following the included instructions, and have the information below ready:

1) Date of purchase

2) Product serial number (on the back or bottom)

3) Model name & number (on the front of the product)

4) Version of operating system software installed on your computer (i.e. Windows 98SE, 2000, XP, Mac OS 9.2, 10.x etc.)

5) Type of hardware: • Brand of computer • CPU type (Pentium III, 4, iMac, Power Mac, G4, G5 etc.)

6) Exact wording of any error message that may have appeared on the screen

7) What happened and what you were doing when the problem occurred

Note: Advanced troubleshooting is available for a consulting fee. For a detailed listing of your Technical Support options, go to:

www.support.microtek.com/silver/

Downloads - Access manuals or the latest drivers and updates for your product.

Personal Email Assistance

Also free of charge, Microtek’s technical support team will answer your personal email questions within 2 business days after you’ve filled out the easy online form at www.support.microtek.com/emailsupport/

Third-Party Software Assistance

For technical support or any questions you have on third-party software which may be included with your package, please use the manufacturer websites listed below.

Manufacturer Website

ABBYY® Software House www.abbyyusa.com Adobe® Systems Inc. www.adobe.com LaserSoft Imaging® Inc. www.lasersoft.com LizardTech™ Inc. www.lizardtech.com

ScanSoft Simple Star, Inc. www.simplestar.com

Ulead

www.scansoft.com

www.ulead.com