Maxtor Personal Storage 5000DV, Personal Storage 5000LE, Personal Storage 5000XT User Manual

Maxtor Product Warranty

Maxtor’s warranty obligations are limited to the terms set forth: Maxtor
warrants only to the original consumer purchaser that new Maxtor
products will be free from defects in material and workmanship for 1 year
from the date of original purchase.

For a replacement product, the warranty on the replacement device is the
remainder of the warranty on the original device or 90 days, whichever is
longer. If you discover a defect, Maxtor will, at its option, repair or replace
the product at no charge to you, provided you return it during the
warranty period, with transportation charges prepaid, to Maxtor in Ireland,
Singapore or the USA.

Products must be properly packaged in Maxtor packaging or Maxtor
approved packaging to obtain warranty service. Before returning a
Maxtor product, please contact Maxtor at: [phone] (in Europe)
or 1-800-2MAXTOR (in U.S.) to obtain a Return Material
Authorization (RMA) number. A copy of the receipt or a bill of sale
bearing the appropriate Maxtor serial number and model number may be
required for warranty service. The warranty applies only to the Maxtor
products that can be identified by the Maxtor trademark, trade name,
serial number or logo affixed to them. Maxtor does not warrant any
product that is not manufactured by, for or with permission from Maxtor.

This warranty is not applicable to: Abnormal wear and tear; Abuse,
unreasonable use, mistreatment, or neglect; Damage caused during
installation of the Product; Damage caused by the equipment or system
with which the product is used; Damage caused by modification or repair
not made or authorized by Maxtor; Product whose Maxtor Serial
Number has been removed or defaced; Damage caused by liquids in the
product case; Damage to the products’ interface or power connectors;
Damage caused by use of non-Maxtor packaging; Damage caused by
improper or improperly used packaging; Products that are determined
to be stolen.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL
OR WRITTEN, EXPRESSED OR IMPLIED. MAXTOR
SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND AGAINST INFRINGEMENT.
Additionally, Maxtor does not warrant that the installation software for
Macintosh OS and Windows OS will meet your requirements nor the
performance or results that the operation of the program will be
uninterrupted or error free. No Maxtor dealer, agent or employee is
authorized to make any modification, extension or addition to this warranty.

MAXTOR IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL,
INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY, OR UNDER ANY
OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO
LOSS OF DATA, LOSS OF PROFITS, DOWNTIME, GOODWILL,
DAMAGE OR REPLACEMENT OF EQUIPMENT AND
PROPERTY, AND ANY COSTS OF RECOVERING,
PROGRAMMING OR REPRODUCING ANY PROGRAM OR
DATA STORED IN OR USED WITH MAXTOR DISK DRIVES
OR MAXTOR PRODUCTS CONTAINING MAXTOR DISK
DRIVES or any software product distributed therewith.

Some states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages or exclusions of implied warranties,
so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other
rights that vary from jurisdiction to jurisdiction.

Changes are periodically made to the information herein – which will be
incorporated in revised editions of the publication. Maxtor may make
changes or improvements in the product(s) described in this publication
at any time and without notice. This product tested to comply with FCC
standards for home or office use.

Contents

1 Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

Maxtor Personal Storage 5000 Components

. . . . . . . . . . . . . . . . . . . . . . . . . .

2

System Requirements

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

Handling Precautions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

About this Guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Where to Go for Help

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

2 Installing the Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Step 1. Installing the Software

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Step 2. Connecting the Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Step 3. Setting Up the Maxtor OneTouch™ Feature

. . . . . . . . . . . . . . . . . . .

11

Formatting Your Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Installing Drivers Only

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

3 Using Your Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Using Retrospect® Express

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Changing Your Maxtor OneTouch Settings

. . . . . . . . . . . . . . . . . . . . . . . . .

21
Adding Maxtor OneTouch Advance Features

. . . . . . . . . . . . . . . . . . . . . . . .

21
Connecting and Disconnecting the Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . .

21
Moving Data Between Two Systems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22
Installing Applications on Your Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23
Editing Video

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23
Playing Games

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24
Storing Audio

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24
Using Power Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25
Using Large Capacity Drives with Windows

. . . . . . . . . . . . . . . . . . . . . . . . .

26
Using Security Lock

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

4 Troubleshooting and FAQs

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

5 Glossary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Maxtor Product Warranty

. . . . . . . . . . . . . . . . . .

inside front cover

intentionally blank page

Introduction 1

1

Introduction

Thank you for selecting a Maxtor product.Your Maxtor Personal
Storage

™

5000 product is an external hard drive that allows you to
add storage to your computer to hold and organize your docu­ments, videos, music, photos, graphics, and more.

You can also use your new drive to make copies of critical files
as a part of your overall backup solution. By using the Maxtor
OneTouch

™

feature, your drive can create and store a copy

of your important files with a touch of a button.

Whether you use the drive for additional storage, to create a copy
of your files, or both, this guide will get you up and running and
provide helpful tips for using your drive.

The Maxtor Personal Storage 5000 drive has the
following features:

• Large capacity

•Maxtor OneTouch feature, the easy way to make
a backup copy of your files

• Plug and Play installation

•High-speed performance

•USB 1.1 and 2.0

• FireWire

®

/1394/i.LINK

®

(available with 5000DV and 5000XT)

• Stacks and stands upright to fit on your desk

• Expandable so you can connect up to 62 drives via FireWire
(5000DV and 5000XT models) or 129 USB 2.0 drives with
USB 2.0 hubs

•Hot-swappable to move the drive between computers

•Compatible with security locking cables, including
those offered by Kensington

®

1

2 Introduction

1

Personal Storage 5000 Components

Before installing your new drive, review the features shown
in Figure 1.

Figure 1.

Personal Storage 5000 Features

Included in this Kit

The Maxtor Personal Storage 5000 drive comes complete with
the components shown in Figure 2. Familiarize yourself with each
of these items prior to installation.

Figure 2.

Included in this Kit

USB Port

Power

Connector

Status Lights

Green - Power
Amber - Activity

Maxtor

OneTouch

Button

FireWire Ports

(5000DV, 5000XT only)

Front

Back

Security

Locking Slot

Power Adapter USB CableFireWire Cable

(5000DV, 5000XT only)

User’s GuideMaxtor Personal Storage 5000

External Hard Drive

Vertical Stand

Installation CD

Introduction 3

1

System Requirements

The following are the minimum system requirements.

Windows System Requirements

•Pentium II-class equivalent processor or later

•Windows

®

98SE, Me, 2000, or XP

• CD-ROM drive

• 32 MB RAM or more as required by Windows

•Available FireWire/1394/i.LINK (OHCI-compliant) or
USB 1.1 or 2.0 port (only for 5000DV, 5000XT)

•Available USB 1.1 or 2.0 port (5000LE)

• Internet connection (for system updates)

For faster operation, upgrade from USB 1.1 to high-speed USB 2.0
with a Maxtor USB 2.0 PCI Card for Windows or add a FireWire
port to your PC with Maxtor’s 1394/FireWire PCI Card. Both are
available at www.maxtordirect.com in North America.

Macintosh System Requirements

• iMac

®

, Power Macintosh

®

G3 (Blue and White), or later model

•Mac OS 9.1 or higher or Mac OS X version 10.1.2 or higher

• CD-ROM drive

• 32 MB RAM or more as required by Mac OS

•Available FireWire/1394/i.LINK (OHCI-compliant) or
USB 1.1 or 2.0 port (only for 5000DV, 5000XT)

•Available USB 1.1 or 2.0 port (5000LE)

• Internet connection (for system updates)

Handling Precautions

Handle your drive with care! Follow the precautions listed here
or damage to the drive may result and your warranty may become
void. Review the “Maxtor Product Warranty” on the inside front
cover for more information.

The following precautions can prevent loss of data:

•Do not bump, jar, or drop the drive.

•Do not stack drives more than three high.

•Do not set the drive on its side without using the vertical
stand as it may fall over and cause damage.

•Do not remove any cables or power cords without properly
disconnecting the drive through the operating system.

•Do not set any liquids or drinks on the drive. Liquids will
damage the internal electronics.

•Do not attempt to open the drive’s case. This will void
your warranty.

W

M

4 Introduction

1

About this Guide

The following symbols and conventions are used in this guide:

Where to Go for Help

For additional help with your drive, its installation and the
software, contact one of the following:

Maxtor Support

Maxtor provides a comprehensive product support section
on its web site, including the latest drivers, user guides, and

the Knowledge Base at www.maxtorkb.com (answers to common
questions and problems).

On the Web: http://www.maxtorsupport.com

Check the Maxtor support web site under

Contact Us for

additional support phone numbers outside the USA.

For technical support in Asia Pacific regions, please e-mail to
[e-mail]

If you do not have Internet access, you can call:

1-800-2-MAXTOR (in the United States)
[phone] (Outside the continental United States)

Dantz Support

Contact Dantz

®

Development Corporation for help with

Retrospect

®

Express software, backup copies made with Maxtor
OneTouch, or restoring files. Dantz provides free telephone sup­port for the first 30 days and a comprehensive support section on
its web site, including the latest software downloads, Knowledge
Base (answers to common questions and problems), hardware
compatibility and contact information.

On the Web: http://www.dantz.com

Select the link labeled

Support & Hardware .

Check the Dantz web site for additional support phone numbers
outside the USA.

If you do not have Internet access, you can call:

1-888-777-5664 (in the United States)
[phone] (Outside the continental United States)

Bold Used for menu, command, and keyboard

selections you make and screens you will see.

Italics Used for emphasis and to identify new terms,

which may also be defined in the Glossary.

Information or instructions relating specifically
to systems running Windows.

Information or instructions relating specifically
to Macintosh systems.

Helpful information about a particular topic.

Important information to prevent problems and
ensure that you are successful in using the drive.

Critical information to help prevent loss of your
data or damage to your computer system.

W

M

"

Installing the Drive 5

2

Installing the Drive

This chapter describes how to install the Maxtor Personal
Storage 5000 drive, the Dantz Retrospect Express backup
software, and activate the Maxtor OneTouch button. Install the
software and hardware in the order presented in this chapter to
ensure a successful installation process.

Do not connect the drive to your computer until you
have installed the software.

Follow these steps to install your drive

Step 1.

Install the software.

If you do not wish to install the Retrospect Express software
at this time, you can install just the Maxtor drivers. For
instructions, see “Installing Drivers Only” on page 17.

Step 2.

Connect the drive to your computer.

Reformat the drive, if appropriate for your system.

Step 3.

Set up the Maxtor OneTouch button.

Step 1. Installing the Software

Installing the software on a Windows system

Windows 2000 and XP : If you get an error

message regarding Administrator pr iviledges, refer to

“Administrator Privilege for Windows” on page 32.

1.

With your computer running, insert the Maxtor

Installation CD into your CD-ROM drive.

2.

From the menu that appears, select the option to

Install storage drivers and Retrospect Express .

You may be asked to restart your computer to
continue the installation, select restart if prompted to
do so.

3.

A

Welcome screen appears, click Next .

4.

The Retrospect License Agreement appears.
Review the agreement and click the “

I Accept …”

button, then click

Next to continue.

5.

The next screen prompts you for customer

information

. Enter the requested information and

click

Next to continue.

2

W

"

6 Installing the Drive

2

6.

The Setup Type screen is displayed. If you wish to
select the folder to install the Retrospect software,
select the

Custom option on this screen. To continue,

click

Next .

7.

The Ready to Install screen appears. If you’re ready
to install the Retrospect software, click

Install to

begin installing the software on your system.

Windows XP only : A Windows Alert appears with

the message: “The software you are installing has not
passed Windows logo testing…”. This is normal.
Click

Continue Anyway .

8.

After the software is installed on your system, a message
is displayed “

InstallShield Wizard completed ”

signifying that your installation was successful.

a.

Click the Finish button.

b.

Click Exit from the remaining menu screen.

c.

Remove the Maxtor Install CD from your
computer.

Make sure that you have exited Retrospect Express
and the Installation CD menu at this point.

The software may ask you to restart your system at this
time, select restart to continue setting up your drive.
Now proceed to “Step 2. Connecting the Drive” on
page 7.

Installing the software on a Macintosh computer

1.

With your computer running, insert the Maxtor

Installation CD into your CD-ROM drive.

2.

Open the CD’s icon and double click on the Install

Retrospect Express

icon.

For Mac OS X, you will need to provide your
Administrator password in order to install the necessary
files.

3.

The Retrospect Express introduction screen appears,
click

Continue .

4.

The Retrospect license agreement is presented, click

Accept to continue.

5.

On this screen, you may select an installation option
and select the folder you wish to store this software on.
Click

Install to continue.

6.

After the software is installed on your system, a
message is displayed confirming that your installation
was successful. The software will ask you to restart your
system at this time. Restart to continue setting up your
drive.

M

Installing the Drive 7

2

Step 2. Connecting the Drive

Once the registration process is complete, you are ready to
connect the drive to your computer.

Do not connect the drive to your computer until you
have installed the software. (Disregard for Installing
Drivers Only.)

The drive will not operate with more than one computer
at a time.

Maxtor does not support using the dr ive as a start-up
disk for the Macintosh.

The Maxtor Personal Storage 5000LE connects to your
computer using the USB interface. The 5000DV and 5000XT
can connect with either the USB or FireWire interface. Check
your computer to determine which interface is available.

Connecting the Power

1.

Unpack the drive, cables, and power adapter, and save the
packing materials.

2.

Plug the four-pin male connector from the power adapter
with the flat side facing up into the dr ive’s power connector.

3.

Plug the three-pin female connector on the power cord
into the power adapter.

Figure 3.

Connecting the Power

4.

Plug the male electrical plug from the power adapter into
your power source.

In North America, additional Maxtor power adapters
can be purchased from http://www.maxtordirect.com.

5.

Determine whether you have USB or FireWire ports available
on your system. If you are connecting your drive with
FireWire, proceed to “Connecting with the FireWire Cable”
on page 9.

M

"

8 Installing the Drive

2

Connecting with the USB Cable

Do not plug a USB cable into the drive when a FireWire
cable is already connected to the drive. This drive will only
operate on one interface at a time.

The Maxtor Personal Storage 5000 drive is also compatible with
computers equipped with built-in USB 1.1 ports. To achieve
high-speed USB 2.0

data transfer rates , a USB 2.0 port or USB

2.0 Adapter Card for Windows is required. For more
information about the USB interface, go to http://
www.usb.org and select the link to the USB FAQ section.

To connect the USB cable

1.

Plug the larger end of the USB cable into any available
USB port on your computer. This USB logo

™

may help you identify a USB port.

2.

Plug the smaller end of the USB cable into the USB
connection on the drive.

Figure 4.

Connecting to the USB Port

Allow up to 2 minutes for your computer
to recognize the drive.

Windows XP: To install your drive, using the USB

interface, follow these steps:

1.

Attach the drive to your computer and the power

adapter as instructed in this section.

When you connect your drive to a Windows XP
system a window may appear with the message “

Local

Disk (X:)

This disk or device contains more than one
type of content. What do you want Windows to do?”
You can disregard this window and close it.

2.

Remove and re-insert the Maxtor Install CD back into
your computer.

3.

From the menu that appears, select the option to

Install Storage Drivers and Retrospect Express .

4.

A

Welcome screen appears, click Next .

5.

The Program Maintenance screen appears. Select the

Repair option, click Next .

6.

The Ready to Repair the Program screen appears,
click

Install .

7.

A

Windows Alert appears with the message: “The

software you are installing has not passed Windows logo
testing…”. This is normal. Click

Continue Anyway .

8.

The InstallShield Wizard completed screen appears,
signifying that your installation was successful. Remove
the Maxtor Install CD from your computer and click
the

Finish button.

USB Port

W