Lucent Technologies MLX-20L, MLX-16DPTM, MLX-10DPTM, MLX-28D, MLX-10D User Manual

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Document # 555-640-122 Comcode: 107713745 Issue 1, March 1996

MERLIN LEGEND

Communications System Releases 3.1 and 4.0

MLX-10D®, MLX-10DPTM, MLX-16DPTM, MLX-28D®, and

MLX-20L

Display Telephones User’s Guide

Contents

Your MERLIN LEGEND MLX Display Telephone ........................................... 1

Describes the phone buttons and screens

Understanding Your Telephone ............................................................ 2

Line Buttons, Line Button Lights, Tones, Rings

Feature Finder ............................................................................. 3–4

Use to choose the right feature for the activity you want to perform.

Headsets ........................................................................................ 5

Headpieces, Headset Features

Call Handling .................................................................................. 6

Making & Answering Calls, Transfer, Hold, Conference

Messaging .................................................................................. 7–8

Leaving Messages, Receiving Messages .............................................. 7

Posting Messages, Signaling & Notify ................................................. 8

Using Features ................................................................................ 9

Display-Only Features, Other Features, Feature Codes

Often-Used Features ................................................................... 10–18

Account Codes, Alarm Clock & Timer ................................................. 10

Authorization Codes, Auto Dial ......................................................... 11

Callback & Line Request, Call Waiting, Camp-On ................................... 12

Coverage, Direct Voice Mail ............................................................ 13

Directories: Extension & System Directory, Personal Directory .................. 14

Do Not Disturb, Forward & Follow Me, Last Number Dial .......................... 15

Night Service, Paging, Park & Pickup ................................................. 16

Personal Speed Dial, Privacy, Pickup ................................................. 17

Saved Number Dial, Special Characters, System Speed Dial, Voice Announce 18

Display Reference ...................................................................... 19–20

Display Screens ............................................................................ 19

Abbreviations Used on Phones with 2-Line Displays ................................ 20

Programming Buttons & Settings .................................................... 20–21

Display Programming, Code Programming ............................................ 20

Programming Codes....................................................................... 21

Security Alert Your Responsibility for Your System’s Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. Your system administrator should read all installation, instruction, and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Your MERLIN LEGEND MLX Display Telephone

DSS Jack (underside) On MLX-20L and MLX-28D telephones is a

connection for a Direct Station Selector (DSS) or PassageWay™ Direct Connect Solution or PassageWay Solution.

Unlabeled Display Buttons

Press one to select the item next to or above it on the display.

Home

Inspct

7 Lines

24 Characters

Your Display Screen

Your telephone’s display is an alarm clock and timer (see p. 10), telephone directory (see p. 14), and message center (see pp. 7–8). Read the button descriptions on this page to find out how you can use your screen to locate and activate features or see who’s calling you. If you have a 2-line display, abbreviations are used on the screen. These are explained in Display Reference, pp. 19–20, as are the 4 display screens.

Home

Press to return to the Home screen and exit current activity. Home screen gives calling and timekeeping information, and prompts when you need help.

Volume

Press or to change ringer loudness while the phone is ringing, handset volume while you’re using the handset, or speaker volume while you're using the speakerphone.

Feature

Press to display Feature screen and select features.

HFAI

(Hands Free Answer on Intercom) Press before calls come in to answer voice-announced calls without lifting the handset.

Mute

Press to turn speakerphone microphone on or off so that you can or cannot be heard by the caller.

User Card Tray

Pull out for quick reference.

ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for PassageWay™ Direct Connect Solution or PassageWay Solution.

2 Lines / 24 Characters

Home Menu Inspct More

Line Buttons

Volume

Feature

Speaker

Transfer

HFAI Conf

Mute Drop

Hold

Speaker

Press to turn speakerphone on/off for hands-free conversation during a call or when call rings; or press to hang up a speakerphone call.

GHI4JKL5MNO

PQRS

Message

ABC2DEF

TUV

Oper

WXYZ

Hold

Press to put a call on hold (see p. 6).

Press to program the phone, view messages, or select features available only from the display. (See

More below.)

Inspct

Press Inspct and a line button to display information about an incoming or active call or to see what feature is programmed on the button.

The > appears on the screen when more information exists. Press More to advance through additional menus when necessary or to display more information about an incoming or active call.

Line Buttons

Outside, Pool, SA, and ICOM buttons (see p. 2); blank line buttons can be programmed with features (see p. 20).

• MLX-28D telephone has 28 line buttons.

• MLX-20L telephone has 20 line buttons.

• MLX-16DP telephone (shown) has 16 line buttons.

• MLX-10D telephone and 10DP have 10 line buttons.

Message Light

Indicates a waiting message (see pp. 7–8).

Transfer

Press to send call to another phone

(see p. 6)

Conf

Press to add person to a conference (see p. 6).

Drop

Press Drop and a line button to disconnect person from a conference call (see p. 6).

CAUTION:

To clean your phone, unplug it from the wall jack and

slightly

use a damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol cleaners directly on the telephone.

dampened cloth. To prevent permanent

Understanding Your Telephone

Line Buttons

All Telephones

NNN-XXXX

Telephones with ICOM Buttons

ICOM Ring Make/receive inside

ICOM Voice Make inside voice-

ICOM Make (not receive) Originate Only inside calls only.

Make/receive outside calls only.

ringing calls and receive inside voice-announced calls.

announced calls and receive inside ringing and voice-announced calls.

Line Button Lights

Light Meaning

Steady red The line you are using or will use when you lift the handset or

Steady green The line is in use, or the feature programmed onto the line button

Flashing green An incoming call is ringing on this line button or a call you

Fast-flashing green You have put a call on hold on this line button.

Slow-flashing green Someone else has put a call on hold on this line button.

press the Speaker button.

is on.

transferred is returning to this line button (see p. 6).

Telephones with System Access (SA) Buttons SA buttons give you access to inside or outside lines

for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies. No dial-out code is necessary when you call another extension.

SA Ring Make/receive inside/outside

ringing calls and receive inside voice-announced calls.

SA Voice Make/receive outside calls,

receive inside ringing and voiceannounced calls, make inside voice-announced calls.

SA Originate Make (not receive) inside and Only outside calls.

Shared SA Make/answer calls for co-workers (SSA) or join conversations. One person

has an SA button that is shared with one or more others who have SSA buttons corresponding to it. See Rings for information about how calls ring at these buttons.

Pool Make/receive outside calls only.

Use the dial-out code supplied by your system manager.

Tones

Tone Meaning

Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature

Confirmation (double break in You used a feature correctly. dial tone followed by steady tone)

Callback (5 short beeps) This call is receiving Callback treatment (see p. 12). Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside

incorrectly.

(2 beeps) call waiting (see p. 12).

Rings

The table below helps you identify the different types of ringing. You can also personalize ringing at your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons & Settings, p. 20, tells you how to change the settings. Listed below are your options:

• Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive

rings.

• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can

use this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are

being covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on

lines set for No Ring do not receive coverage (see p. 13).

• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings at the corresponding SSA buttons after a delay, giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button. When busy on another call, the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons ring instead of after a delay.

Ring Meaning

1 long ring Inside call 1 long ring and 1 short ring Outside call 1 long ring and 2 short rings Priority ring; outside call transferred to you or

1 long ring and 3 short rings Returning Callback call (see p. 12)

immediately

on corresponding SSA buttons

returning camped-on call (see p. 12)

Feature Finder

This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20).

Calling If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 11.

Program codes for numbers you dial often (MLX-10D, See Personal Speed Dial, p. 17. MLX-10DP, and MLX-16DP telephones).

Quickly dial numbers your company has programmed. See System Speed Dial, p. 18.

Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 2, and Paging, p. 16.

Broadcast over the company’s loudspeaker system. See Paging, p. 16.

Make a call after office hours. See Night Service, p. 16.

Make and answer calls with no hands. See HFAI button, p. 1, to answer inside calls

Automatically redial a number you dialed before. See Last Number Dial, p. 15, and Saved

Quickly dial numbers from your phone’s display. See Directories, p. 14.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 12.

Enter an account code before or during a call. See Account Codes, p. 10.

Make a call from another extension, using your own See Authorization Codes, p. 11. calling privileges.

Set up a conference with as many as 4 others. See Conference, p. 6.

Transfer a call. See Transfer, p. 6, and Park & Pickup, p. 16.

Know if someone is calling you when all your other See Call Waiting, p. 12. lines are in use.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Put a call on hold. See Hold, p. 6.

hands-free. For information about headsets, see p. 5.

Number Dial, p. 18.

Customizing Your Phone

Program a feature on an unused line button. See Programming Buttons & Settings, p. 20.

Adjust volume of the speaker, handset, or ringer. Use the Volume button, p. 1.

Give your phone its own distinctive ring. See Rings, p. 2.

Delay or remove the ring from an outside, See Rings, p. 2, and Coverage, p. 13. SA, or ICOM line button.

Change your phone’s display language. Use the Language feature. See Using Features, p. 9.

Feature Finder

Covering Calls If you want to ... Then

Have a co-worker answer your calls. See Coverage, p. 13 and Line Buttons, p. 2. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 13. voice mail system (or send your calls to voice mail).

Forward your calls to another telephone. See Forward & Follow Me, p. 15. Answer your calls from another extension.

Answer a call ringing at a co-worker’s extension. See Pickup, p. 17. Answer a call on a line that’s not on your phone.

Put a call on hold at a busy extension until your If your phone system doesn't have voice mail, try co-worker is ready for it or complete a transfer to an Camp-On. See p. 12. extension that doesn’t answer.

Hold a call when you’re trying to transfer or when your See Park & Pickup, p. 16. co-worker doesn’t answer; page your co-worker while the call waits.

Messaging

Let a co-worker know you called. See Messaging, pp. 7–8. Find out if you have a voice mail message, fax, or

other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have

display phones.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.

Prevent co-workers from joining your calls. See Privacy, p. 17.

Prevent others on a call from hearing you speak to Use the Mute button, p. 1. If you have a headset, someone in your office. use the Headset/Handset Mute feature, p. 5.

See who’s calling you while you’re on the phone. Use the Inspct button, p. 1.

Receive or not receive voice-announced calls. See Voice Announce, p. 18.

Timekeeping

Remind yourself of meetings or appointments. See Alarm Clock & Timer, p. 10. Time calls or meetings. Change the time, day, or date on display.

Headsets

Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call, then touch it again to disconnect. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Use the features below to control headset operation.

A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button.

Headpiece

Modular Base Unit

Handset Jack

Home

Inspct

Volume

Feature

Transfer

HFAI

ABC

Conf

Mute

GHI

DEF

Message

JKL

Drop

Speaker

PQRS

MNO

TUV

Hold

WXYZ

Oper

Headpieces

Mirage®. Receiver fits over either ear. Not for noisy environments.

StarSet Supra

. Eartip fits in ear canal.

Monaural. Adjustable headband and soft ear cushion.

Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone

that reduces background noise transmission by up to 75%.

Supra Binaural. Sound in both ears. Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

Headset Features

To program:

See Programming Buttons & Settings, p. 20. There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,

and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button (required) is programmed by your system manager and activates headset operation at your phone.

To use Headset Hang Up:

Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have programmed a Headset Status button, headset operation is always on.

To use Headset Status:

Press the programmed button to switch between headset and handset operation; when headset operation is on, the green light is on.

To use Headset Auto Answer:

Connects you automatically to ringing calls during headset operation. When you press the button to activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the button again.

To use Headset/Handset Mute:

Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your conversation. The red light goes on when the headset (during headset operation) or the handset (during handset operation) microphone is off.

MLX-28D

Move

Call Handling

Making & Answering Calls

First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call.

To make a call

press the Speaker button. The line button with the steady red light is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM Voice line for a voice-announced call), select an unlit line button and press it before lifting the handset or pressing the Speaker button. When using a headset (see p. 5), select a line button first.

To answer a ringing or voice-announced call

lift handset or press the Speaker button.

, lift handset, use a headset, or

Transfer

To transfer:

1. Press the Transfer button. The system selects an ICOM or SA button and puts the call on hold.

2. Dial the extension or outside number.

3. Announce the call if desired.

4. Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing ICOM, SA, or line button.

To one-touch manual transfer:

1. Press the programmed Auto Dial button (p. 11) for the number where you want to transfer the call.

2. Announce the call.

3. Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing button.

To one-touch auto transfer:

Press the programmed Auto Dial button.

Hold

When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows

1. Press the Hold button to put a call on hold.

Do not press the Drop button to end a

(

conference while the call is on hold.

2. To return to the call or conference, press the

flashing ICOM, SA, or line button that is holding the call.

Call on Hold

)

Conference

A conference call can have up to 3 inside participants, including yourself, and up to 2 outside participants.

1. Dial the first outside number or extension. Announce the call.

2. Press the Conf button to put the call on hold.

3. Select an ICOM, SA, or numbered line button.

4. Dial the next number or extension.

5. Announce the call and press the Conf button.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any participant’s line to rejoin the conference.

7. To end the conference, hang up.

SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on the extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

Messaging

Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for the person. Here are some guidelines for different messaging features:

• Leave Message. This feature simply lets a co-worker know you have called. The message shows

your name and the date and time of your call. If you leave one message and then another, the second message replaces the first.

• Posted Messages. If you post a message at your telephone, inside callers with display

phones see the posted message you have selected. As many as 20 messages may be available for posting.

When a message is waiting for you, your red Message light is lit. The descriptions below explain how to read, cancel, and delete messages you have sent or received.

If your company has voice mail, ask your system manager for details about using the voice mail system. For information about having your phone covered by the voice mail system, see Coverage, p. 13.

If you frequently communicate with a small number of people (for example, as a receptionist for a few co-workers), there are two features you can use, both of which require programming a button. These are Signaling and Notify, described on the next page.

Leaving Messages

To program:

See Programming Buttons & Settings, p. 20.

To leave a message at a busy or unanswered extension you are calling:

• Press the Leave Message button you

have programmed,

Press the Feature button; then select

Leave Msg [LvMsg

• To leave a voice mail message (if your company has such a system), press the Feature button and select [

DrcVM

] or dial 56 (see Direct Voice

Mail, p. 13, for details).

A screen display confirms that the message has been sent, or it alerts you that the message box is full or the message can’t be sent (for example, because the called person has no phone display).

To leave a message without calling:

1. Press the Feature button and dial 53.

2. Dial the extension.

To cancel a message:

1. Press the Feature button and dial ✻53.

2. Dial the extension.

] or dial 25.

Direct VM

Receiving Messages

When your red Message light is on, you have a message from a co-worker. Messages are identified by the name or extension of the caller, along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified in these ways:

ATT You have a message from the operator. FAX You have a fax. VMS You have a voice mail message. EXT Indicates the extension number of the

person who called.

✻ Marks a new message.

To read and respond to messages on your display:

1. Press the Menu button.

2. Select

3. Choose from:

Messages [Msgs

Return Call [Call

• voice mail while reading the message.

Next Msg [Next

•

Delete Msg [Dlete

• You can have up to 10 messages; if there are 10, no more are accepted.

] to call your co-worker or

] to see the next message.

] to delete the message.

Messaging

Posting Messages

A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. (You also see the message posted at your own phone as a reminder.) There may be as many as 20 messages available to you for posting. Message 1 is always

*; the others may include such choices as:

DISTURB

depending on how your system manager has programmed them.

To post a message:

1. Press the Menu button.

Posted Msg [Post

2. Select

3. Select the message you want to post. Depending upon your phone, you can choose

press the More button to see more messages.

Post

4. Select

5. Press the Home button.

To cancel a posted message:

1. Press the Menu button.

2. Select

3. Select

4. Press the Home button.

* If you use the Do Not Disturb feature (p. 15), the appropriate message is posted. When you turn off the Do Not

Disturb feature, the posted message is canceled too. However, posting or canceling the message does not activate or deactivate the feature.

Posted Msg [Post Cancel [Cancl

OUT TO LUNCH, OUT SICK, IN A MEETING

DO NOT

Next, Prev

, or

Signaling & Notify

To program:

See Programming Buttons & Settings, p. 20. Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then

call you in response to the beep. You must program a different line button for each extension you wish to contact. To beep the recipient’s phone, just press the button, and the other phone beeps for as long as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling button.

Notify. This feature simply lights a line button on the recipient’s phone, providing a silent message light that alerts the other party to call you. To use this feature, you must program a Notify Send button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way only, and buttons must be programmed for each extension you notify.

Using Features

There are two ways to activate a feature:

• Directly, as explained below

• By pressing a line button you programmed with the feature (see Programming Buttons &

Settings, p. 20)

Display-Only Features

To use a Directory of numbers, messages and posted messages, display screen contrast setting (MLX-10D, MLX-10DP, MLX-16DP, and MLX-28D telephones), alarm clock, or timer:

1. Press the Menu button.

2. If you see > at the right of the display, there

are more options. Press More to see them. (Press More to use the alarm clock or timer on an MLX-10D, MLX-10DP, MLX-16DP, or MLX-28D telephones.)

3. Respond to display prompts, if necessary.

Other Features

To use a feature from the

1. Press the Feature button.

2. Select the feature from the display,

OR Dial the feature code from the Feature

Codes list. Note: Some features can only be used by

entering a code (see the Feature Codes list).

3. Press the Home button to exit at any time.

Feature Codes

4. Press the Home button to exit at any time.

Feature Codes

Account Code Entry 82 + code + # Authorization Code Entry

● 80 + code + #

Callback 55 Call Waiting

pick up call waiting call

■ 87

Camp-On 57 Direct Voice Mail

● 56

Follow Me 34 + extension Forward

inside 33 + extension outside 33 + dial-out code

+ number + #

Forward and Follow Me

cancel from all extensions cancel from one extension

■ ✻ 34 ✻

■ ✻ 34 + extension

cancel from your phone 33 + your extension

Language

▼

English 790 French 791 Spanish 792

Last Number Dial 84

■ Available only by using feature code. ▼ For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.

● Release 3.0 and later systems only.

† Two-Digit Personal Speed Dial Codes:

01–24 for MLX-10D and MLX-10DP telephones 01–18 for MLX-16DP telephone

Messaging

cancel message

■ ✻ 53 + extension

leave message 25 leave message without 53 + extension

■

calling

Paging loudspeaker 9 + line number

+ zone

Personal Speed Dial

■ 2-digit code

Pickup

group 88 inside 9 + extension outside 9 + line number

Privacy

off ✻ 31

on 31 Recall 775 Reminders

set reminder

▼ 81 + time + 2 or 7

cancel reminder ✻ 81 System Speed Dial code (600–729)

list:

†

Often-Used Features

Account Codes

To program:

See Programming Buttons & Settings, p. 20. In some companies you enter an account code

before or during a call to indicate client billing information. You may be account code for all outside calls, or an account code may be optional for incoming and outgoing calls. Check with your system manager for account code operation and account codes.

You can program a button for this feature and label it Acct. See also Auto Dial, (p. 11) to program an account code on an outside Auto Dial button.

To enter an account code:

1. Press the button you have programmed,

Press the Feature button and dial 82 OR

Account Code [Acct

select

2. Dial the account code and #.

3. Lift the handset or press the Speaker button

to make a call. (If necessary, press an outside line, Pool, or SA button.)

4. Dial the outside number (including dial-out code, if required).

To enter or change an account code during a call (the other party cannot hear your entry), follow Steps 1 and 2. If you enter an account code for an incoming call before it arrives, you cannot change that code during the call.

required

to enter an

] from the display.

Alarm Clock & Timer

The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your phone to beep at a certain time; you can set only one alarm. Until canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each day at the same time. Timer times calls or other activities for up to 59 minutes, 59 seconds, displaying the elapsed time on your screen. You must turn Timer off when timing is over; it does not turn off automatically at the end of a call.

To set an alarm:

1. Press the Menu button.

2. Select

3. If your display is English, dial a 4-digit

4. Select

5. Press the Home button. The display

To cancel the alarm:

1. Repeat Steps 1 and 2 above.

2. Select

3. Press the Home button. The display no

To time a call or other activity or to turn Timer off:

1. Press the Menu button.

2. Select

Alarm Clock [AlClk

time from 0100 to 1259 and select a.m./ p.m. to switch between AM and PM.

If your display is French or Spanish, dial a 4-digit code between 0000 to 2359.

If you make an error, select redial.

shows a bell to remind you that the alarm is on.

Off

longer shows a bell.

Timer

Reset

and

Often-Used Features

Authorization Codes*

To program:

See Programming Buttons & Settings, p. 20. This feature is useful at companies where there

are telephones in public areas that are restricted from making some calls.

If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make an outside call with your own calling privileges. You must activate the feature and enter your code for each call you make, even when you are adding people to a conference. It is not necessary to use your authorization code for inside calls. Using an authorization code does not affect the button assignments on your own phone or the phone where you enter the code.

Security Alert

Compromise of authorization codes could lead to toll fraud or unauthorized charges.

Memorize your authorization code, and do not share it with anyone.

The way you activate the Authorization Code feature depends upon the type of telephone you are using to make the call.

If the telephone has a programmed

•

Authorization Code

The system selects a line and automatically activates the Speaker button (an available line button is selected for you); then continue with Step 3 below.

On an MLX display telephone

•

Feature button, then select [

Auth

] from the display or dial 80; then

continue with Step 3 below.

To enter an authorization code at any type of phone (except a QCC):

1. Lift the handset or press the Speaker button. (You may first select an ICOM, SA, or SSA button.)

2. Dial #80.

3. Dial your authorization code, followed by #.

4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.

5. To make another call, repeat Steps 1–4.

* Release 3.0 and later systems only.

button

, press it.

, press the

AuthCode

Auto Dial

This feature must be programmed on a line button; it dials an inside or outside number. Use inside Auto Dial buttons to:

• Dial other extensions or groups.

• Page groups (see Paging, p. 16).

Use outside Auto Dial buttons to:

• Dial outside phone numbers (with dialout codes but without account codes).

• Enter account codes automatically (when programming, include # at the end).

• Dial long-distance access codes.

• Dial emergency contact numbers.

Note that you can also use other features to automate dialing: Directories (p. 14), Last Number Dial (p. 15), Personal Speed Dial (MLX-10D, MLX-10DP, and MLX-16DP telephones only, p. 17), Saved Number Dial (p. 18), and System Speed Dial (p. 18). When programming Auto Dial, use the Special Characters table on p. 18, if necessary. Include the complete dialing sequence for the call.

To program on a button:

1. Label a button.

2. Press the Menu button.

3. Select

4. Press the button to be programmed.

5. Select

6. Select

Ext Program [Prog]

ListFeature [List]

[

AutoD

]. For a paging group, select

[

List

Feature

go to Step 7.

] and

Inside [In

] or

Enter.

7. Dial the group paging number, extension, or outside number and select

8. Repeat Steps 1 and 4–7 to program additional numbers.

9. Press the Home button.

To use an

1. To make a ringing call to an inside or

2. The call is dialed automatically. If it’s a

Auto Dial

outside number, press the programmed Auto Dial button, OR To make an inside voice-announced call, press an ICOM Voice or SA Voice button and then press the inside Auto Dial button.

voice-announced call, talk after the beep.

and

Start

and

Auto Dial

Group Page [GrpPg

Outside [Out]

and

Enter.

button:

List

] and

Often-Used Features

Callback & Line Request

Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available.

On phones with SA buttons, use Callback to reach:

• Busy outside lines on Pool or SA buttons,

when you dial the dial-out code and hear the fast busy signal.

• Busy extensions, when you dial and hear the busy signal.

On phones with ICOM buttons, use:

• Line Request to reach a busy outside line when you lift the handset or press the Speaker button and do not hear dial tone.

• Callback for busy extensions.

To use Callback when you hear the busy (extension) or fast busy (outside line) signal:

1. Press the button you have programmed,

Press the Feature button and dial 55.

2. If you are trying to reach an outside line, dial the outside telephone number.

3. After you hear 5 short beeps, hang up. When the line or extension is free, you hear a long ring and 3 short rings.

4. Lift the handset or press the Speaker button. You hear dial tone, and the system dials the call.

To cancel a Callback request:

1. Press the same line button you pressed when you tried to make the call.

2. Lift the handset and press the Drop button.

3. Press the same line button again.

To use Line Request:

1. When outside lines are busy, hang up and press the line button you want to use. Do not lift the handset or press the Speaker button.

2. When a line is available, the phone beeps. Lift the handset or press the Speaker button.

3. Dial the outside number.

Call Waiting

If Call Waiting is on, you hear a call-waiting tone when a call comes in and your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers.

When a call is waiting, you hear a single beep (inside call) or 2 beeps (outside call).

To complete a call and answer a waiting call:

1. When you hear the call-waiting tone, hang up.

2. When the phone rings, lift the handset or press the Speaker button.

To put a call on hold and pick up a waiting call:

1. Press the Hold button.

2. Press an ICOM Originate Only or SA Originate Only button. (You must have one of these buttons available to pick up the call.)

3. Press the Feature button and dial 87.

4. To return to the call on hold, press the button with the fast-flashing green light.

To turn Call Waiting on or off:

1. Press the Menu button and select

Program

2. Select

3. Select

4. Select

5. Select exit programming.

[

Prog

Start

and press any line button.

ListFeature [List CallWaiting [CWait

Off.

Enter

and press the Home button to

Ext

] and then select

Camp-On

To program:

See Programming Buttons & Settings, p. 20.

To camp on a busy extension so the call will ring at the extension when your co-worker is available:

1. Press the Feature button.

Camp-On [Camp

2. Select

OR Dial 57.

NOTE: Do not use the Camp-On feature if your

system is equipped with a voice-mail system.

] from the display

Often-Used Features

Coverage

To program:

See Programming Buttons & Settings, p. 20. Coverage allows calls to your extension to ring

elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage:

• Primary Coverage. If your calls are

covered this way, they ring immediately at the covering phone.

• Secondary Coverage. The covering

phone rings after a delay of 2 rings, giving you a chance to answer first.

• Group Coverage. Calls for a group of

people (coverage group) may be covered by one or more people. Your system manager can tell you how this works at your office.

Covering phones are programmed with Cover buttons used to answer calls for others. Delay Ring on the covering phone can add a longer delay before your calls ring there. If line buttons on your phone are set to No Ring, however, calls on those lines are not covered. (See Rings, p. 2.)

To control coverage of inside calls, use these programmable settings: Coverage Inside On allows all your inside calls to ring elsewhere. Coverage Inside Off turns inside coverage off.

You can also program buttons for these Coverage features:

• Use a Coverage VMS button to prevent

or allow coverage of your outside calls by a voice mail system. These calls may still be covered by a person at another extension.

• Use a Coverage Off button to turn off or

on all coverage of your calls.

Direct Voice Mail*

To program:

See Programming Buttons & Settings, p. 20. Direct Voice Mail allows an inside caller to call

directly or transfer a call directly to another user’s voice mail. You can also use the feature

after

you have dialed the extension; just do

Step 1 below.

To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:

1. Press the programmed Direct Voice Mail

button,

Press the Feature button and select

[

DrcVM

2. Dial the extension whose voice mail you want to call or transfer a call to; you can use a programmed Auto Dial button (p. 11) or a Directory listing (p. 14).

Note: If you are transferring a call to an extension that does not have voice mail, you hear an error tone and the call returns to you after a time interval.

* Release 3.0 and later systems only.

] or dial 56.

Direct

Often-Used Features: Directories

Extension & System Directory

Check with your system manager to find out whether these directories have been programmed. The System Directory dials numbers that people in your company call often. The Extension Directory dials inside numbers.

1. Press the Menu button.

2. Select

3. For the Extension Directory, select

4. Select the entry.

Directory [Dir

[

ExtDir

For the System Directory, select [

SysDir

On MLX-20L telephones:

• a) Select the range of letters that

includes the first letter of the listing you want. If there are no listings available for the range, you hear a beep.

b) View other listings by selecting

either

c) If you want to check the number,

select button next to the listing. Select

Show Number

numbers.

d) To dial a number, press the button

next to the listing.

•

On MLX-10D, MLX-10DP, MLX-16DP, and MLX-28D telephones:

a) Use the dialpad to spell the name and

then select

b) View other entries that match what you

entered by selecting either or

c) To call the number, select d) Select

the dialpad to spell the name and then select

5. Press the Home button to exit.

Show Number

New

Enter

Next Page.

and press the

again to stop viewing

Enter

to find another entry. Use

Ext Dir

System Dir

Dial

Personal Directory

On MLX-20L telephones only, this feature stores up to 50 phone numbers (as well as account codes, area codes, and access codes), then dials those numbers when you wish. You can enter, change, select, dial, and delete listings from the display. You can place oftenused listings on the Home screen.

When entering or changing names, use the screen to select letters A–F; use the line buttons, as labeled on the faceplate, to enter G–Z. Select punctuation marks. You may need to use special characters (p. 18) when entering dialing sequences. Include dial-out codes if needed.

The screen guides you through Personal Directory activities, so the steps are summarized here. Press Home to stop the activity. Bold type shows the button you press; indicate a screen selection.

To enter a listing:

Menu→

New

number→

To assign a listing to the Home screen:

Menu→

Home

Select location on the Home screen→Home

To dial a listing on the Home screen:

Home→Press an ICOM, line, or SA button→Select listing

To dial a listing not on the Home screen:

Home→

range→Press a line or SA button→Select listing

To verify a stored phone number, use the steps above to display the letter range, and:

Show Number To delete a listing:

Menu→

Entry Delete

To change a listing:

Menu→

Entry

listing→Select part of listing to change→Enter new information→

Punctuation

to use the displayed

Directory→Personal Dir→Enter

→Type name→

Enter→Yes

Enter

→Type

No→Enter

→Home

Directory→Personal Dir→Put on

→Select letter range→Select listing→

Next Page→Next Page

→Select listing→

→Select letter

Show Number

Directory→Personal Dir→Delete

→Select letter range→Select listing→

→Home

Directory→Personal Dir→Edit

→Select letter range→Select

Enter→Exit

→Home

italics

Often-Used Features

Do Not Disturb

Must be programmed on a button. To program:

See Programming Buttons & Settings, p. 20. This feature prevents calls from ringing at your

extension, although outside calls cause the green lights at line buttons to flash. If you have coverage, your calls are covered. If you have a programmed Posted Messages button, inside callers with display phones see

when they attempt to call you. A system

Disturb

operator or the person providing individual coverage for you can still call you. Callback calls and returning transfers ring at your phone.

To use:

Press the programmed button to turn on or off. When the feature is on, the green light is on.

Do Not

Last Number Dial

To program:

See Programming Buttons & Settings, p. 20. This feature automatically redials the last

number you called. You should program Last Number Dial on a button.

To use:

1. Press the same type of line button used to

place the first call (for example, ICOM or SA).

2. Press the programmed Last Number Dial

button,

OR Press the Feature button and dial 84.

Forward & Follow Me

To program:

See Programming Buttons & Settings, p. 20. Forward and Follow Me both send your calls to another phone when you are busy and need your calls

covered or when you are not working at your own desk. Turn either off from your extension or the one you are visiting.

• If you want your calls handled at another extension or at an outside number, turn on Forward from your extension.

• If you are working away from your phone, turn on Follow Me at the phone where you are.

If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at the forwarding extension for the programmed number of rings (0–9) before being forwarded. To change the Delayed Call Forwarding setting, contact your system manager.

To forward calls to another extension:

1. Press the button you have programmed, OR Press the Feature button and dial 33.

2. Dial the extension.

To forward calls to an outside number (if enabled):

1. Press the button you have programmed, OR Press the Feature button and dial 33.

2. Dial the dial-out code, outside number, and #.

To set up Follow Me and receive calls at another extension:

1. Press the Feature button and dial 34.

2. Dial your extension.

To cancel Forward and Follow Me:

• To cancel forwarding or following of your own calls: at your extension, press the Feature button, dial 33 and your extension.

• To cancel all extensions forwarded or followed to yours: at your extension, press the Feature button, dial ✻34✻.

• To cancel one extension forwarded or followed to yours: at your extension, press the Feature button, dial ✻34 and that extension.

Often-Used Features

Night Service

Your company may use Night Service to treat calls differently after hours. If Night Service is on, you may not be able to make outside calls, or you may need a password to do so. See your system manager for a password and/or emergency numbers you can dial without a password.

To make an outside call and override Night Service, press the Hold button and dial the password. Then lift the handset or press the

Speaker button and dial the call.

Paging

To program:

See Programming Buttons & Settings, p. 20. You can page an individual at his or her phone

by using an ICOM Voice or SA Voice button (see Line Buttons, p. 2). Or you may be able to page all speakerphones or groups of speakerphones, depending upon how your system is set up. If your company has a loudspeaker paging system, use it to page the whole company or just people in a certain paging zone.

To program or use Speakerphone Paging, check with your system manager for Group Paging or Page All numbers, then:

1. Press any ICOM or SA button and lift the

handset.

2. Dial a Group Paging or Page All number, OR

Press the button you programmed for Group Paging or Page All.

3. After the beep, make the announcement and hang up.

Ask your system manager whether Loudspeaker Paging is available and if there is a list of paging zones. To use:

1. Press any ICOM or SA button and lift the handset.

2. Press the Feature button.

Loudspkr Pg [LdsPg

3. Select zone, if necessary.

4. Make the announcement and hang up.

To use when a button is programmed:

1. Lift the handset, press the programmed button and dial the zone, if necessary.

2. Make the announcement and hang up.

] and dial the

Park & Pickup

To program:

See Programming Buttons & Settings, p. 20. Park puts a call on a special kind of hold so

that it can be answered from any phone in the system. While a call is parked, use Paging to summon the co-worker who should answer. The person picks up the call using Pickup (p. 17) and dialing your extension.

To use Park and Paging:

1. Park the call.

• Press the Park button you programmed,

• Press the Transfer button, dial your extension, and press Transfer again, OR

• Press the Feature button and select

2. Set up the page:

For Speakerphone Paging:

• a) Press the appropriate Group Page or

Page All button, OR

Press any ICOM or SA button and dial the Group Page or Page All extension.

b) Announce the call and give your exten-

sion.

•

For Loudspeaker Paging:

a) Press the programmed Loudspeaker

Paging button, OR

Press the Feature button and select

LoudspkrPg [LdsPg

the zone.

b) Announce the call and give your exten-

sion.

3. Hang up.

To pick up a parked call:

1. Lift the handset.

2. Press the programmed Pickup button,

Press the Feature button and dial 9.

3. Dial the extension where the call is parked.

]. If necessary, dial

Park

Often-Used Features

Personal Speed Dial

Use on MLX-10D, MLX-10DP, and MLX-16DP telephones only. For MLX-20L telephones, use Personal Directory (p. 14). For MLX-28D telephones, use programmed Auto Dial buttons (p. 11).

Use this feature to program 2-digit codes that you can dial in place of frequently used numbers. Include the complete dialing sequence and press and release the Hold button to enter a dialing pause. Using the 2-digit codes program up to 24 numbers on the MLX-10D or MLX-10DP, and up to 18 numbers on the MLX16DP.

You cannot program an account code together with a phone number in a Personal Speed Dial code.

◆

, you can

To program a Personal Speed Dial code:

1. Press the Menu button.

2. Select

3. Dial # (ignore instructions on the display to

4. Dial the phone number, including dial-out

5. Select

6. Repeat Steps 3–5 for additional codes.

7. Press Home.

Ext Program [Prog

select a button), a 2-digit code ✻21.

code. See Special Characters table, p. 18.

Enter

◆

, and then

To use:

1. Select a line button.

2. Press the Feature button.

3. Dial the 2-digit code

◆ Two-Digit Personal Speed Dial Codes:

01–24 for MLX-10D and MLX-10DP telephones 01–18 for MLX-16DP telephone

◆

Privacy

To program:

See Programming Buttons & Settings, p. 20. Privacy prevents co-workers who share a line

with you from joining your calls. Turn the feature on before or during a call; it remains on until you turn it off. A call on hold is not protected by Privacy. You should program Privacy on a button so that you will have a green light to remind you when the feature is on.

Pickup

Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup, p. 16), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group. Program a general Pickup button that activates the feature or a specific Pickup button to take a call for a group (example: Pickup Sales) or at a specific line or extension (example: Pickup Maria).

Ask your system manager if you are a member of a Pickup group and get the Pickup group number.

To program:

1. Label a button.

2. Press the Menu button.

3. Select

4. Select

5. Press the button to be programmed.

6. Select

7. Select

8. Select

9. Select

10. Press the Home button.

Ext Program [Prog Start

ListFeature [List Pickup [Pkup General [Genrl]

extension; select for a specific extension or line; select

Group

for a group of extensions.

Enter

and follow the prompts on screen; select done.

Enter

To use:

• Press the programmed button. For a line or an extension that is not programmed, also dial the extension or line number.

• You can also use Group Pickup by pressing the Feature button and selecting display or dialing 88.

PickupGrp [PkupG

for any line or

Extension [Ext

again when you’re

] or

] from the

Line

Often-Used Features

Saved Number Dial

Must be programmed on a button. To program:

See Programming Buttons & Settings, p. 20. Use this feature to redial a busy or unavailable

number that you want to try later.

To use:

1. Before hanging up, press the programmed

Saved Number Dial button.

2. Press the same type of button used to place

the call (for example, ICOM, Pool, or SA).

3. To redial, press the programmed Saved

Number Dial button.

Special Characters

Features that dial numbers automatically may need special characters to allow for correct dialing or system response.

Press... See... Means... Drop s Stop. Halts dialing

Hold p Pause. Inserts 1.5-sec

Conf f Flash. Sends

## # For Extension

##For dialing and

sequence to allow for system response.

pause in dial sequence. Multiple consecutive pauses allowed.

switchhook flash. Must be first entry in sequence.

Programming only

Ext Program [Prog

( End of Dialing. Use to signal end of dialing sequence or to separate grouped digits.

Directory listings: End of Dialing. Use to signal end of dialing sequence or to separate grouped digits.

]):

System Speed Dial

To program:

See Programming Buttons & Settings, p. 20. You can program 3-digit System Speed Dial

codes on a button. These are the same numbers that are available from the System Directory (p. 14). Dial these directly by pressing the Feature button and dialing the code (600–729).

Voice Announce

To program:

See Programming Buttons & Settings, p. 20. Make voice-announced calls from ICOM

Voice or SA Voice buttons on your phone (see Line Buttons, p. 2) or use Paging (p. 16). The Voice Announce feature allows you to prevent voice announcements and paging calls from interrupting you. Instead, the calls ring. Voice Announce is a setting that you can turn on or off without programming a button for it. If you have a data station at your extension and Voice Announce on, you should turn Voice Announce off.

Display Reference

MLX-28D, MLX-10DP, MLX-16DP, and MLX-10D telephones have a 2-line screen, 24 characters wide. MLX-20L telephones have a 7-line screen, 24 characters wide. Your phone has 4 basic displays, described below.

The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the 4 basic screens. (See p. 1 for a picture of the Feature and Inspct buttons.) The Home, Menu, and Inspct buttons are located either below or next to your screen, as is the More button. The More button is available when a > appears next to or above it on the screen; the > means that you can press the More button to see additional choices or information. Unlabeled display buttons are positioned next to or below your choices. Press one to select an item from the screen.

Note:* If your company has Caller ID services and Caller ID is supported in a caller's area, an outside caller’s phone number may appear on your display when an outside call comes in or is transferred to you. When caller information is not available because of the caller's local phone company or because the caller has blocked the service, you may see

Out of Area, No Caller ID

, or

Private

Home Screen

The Home screen is displayed when you have not chosen another screen or by pressing the Home button. The screen contains different information, depending upon your activity. In general, during a calling activity Lines 1 and 2 of the Home screen show prompts and feedback to guide you.

When phone is idle, shows  posted message, if any.  When a call comes in or is  made, shows number called,  name or number of caller, or  other call-handling information.

MLX-20L telephone users  can assign up to 16  Personal Directory  (p. 14) listings to this  screen.

This line shows Directory and navigational options.

IN CONFERENCE



Home



Home



IN CONFERENCE

HOME SCHOOL TRAVEL AGNT BANK SHOW NUMBER

APR 18 12:43



Inspct

APR 18 12:43



BROOKS GARCIA

CHENG

COFFEE SHOP

When phone is idle, shows  date and time. Displays  alarm clock and timer (p. 10)  if either is set.



Inspct

Menu Screen

Press the Menu button to list features available only from the display and program your phone or line buttons. MLX-28D, MLX-10DP, MLX-16DP and MLX-10D telephone users can display additional choices by pressing the More button.

Home

Press to exit.

Press for access to  System, Extension, and Personal  Directories (p. 14).

Press to view or post messages (pp. 7–8).

Press to use alarm  clock or timer (p. 10).



MENU MODE: Select Feature

Dir Post

Home



Home

MENU MODE: Select Feature Press HOME to Exit

Directory Messages  Posted Msg Alarm Clock Timer

Msgs



Inspct

Ctrst>



More

Press to select from  alarm clock and  timer (p. 10) and  programming (p. 20).



Ext Program

Inspct

Press to program your  phone (p. 20).

Feature Screen

This screen provides rapid access to often-used features; press the Feature button to display it. Available features vary according to your calling activity and how your phone is programmed. The picture below shows the Feature screen when you have just selected an ICOM or SA button or when you are not on a call. The table below shows the sets of features available on each of the other 3 Feature screens. (If you have an MLX-28D, MLX-16DP, MLX-10DP, or MLX-10D telephone, you may need to press the More button to see all of the features in a set.) The MLX-28D, MLX-16DP, MLX-10DP, and MLX-10D telephones display abbreviations are shown in [].

Home

Press to exit.

Press to redial the  last number you  dialed (p. 15).

Press to pick up a call  ringing at another  extension or at a line  for which you have no  button (p. 17).

Press to enter an account code before or during a  call (p. 10).



Select a Feature:

Last# Pkup



Home



Home

Select a Feature Press HOME to Exit

LastNumDial Pickup Grp  Pickup Loudspkr Pg AccountCode

PckupG



DrcVM>



Inspct



Follow Me Auth Code

Direct VM

See

Direct VM

below.*

More



Press to access Account Code (p. 10), Follow Me (p. 15) and Authorization  Codes* (p. 11) features. 



Inspct

Press to send calls  from another  extension to this  extension (p. 15).

Press to enter your  authorization code*  for call (p. 11).

Press to call a voice  mailbox* (p. 13).

Feature Screen Options When you: These options are available:

Have reached a busy extension

Have made a call to an extension and it is ringing or you are on an inside call

Are connected to an outside line

Do not use if your company has a voice mail system.

†

Cback Sel [CbckS Leave Msg [LvMsg

Leave Msg [LvMsg Park [Park

]

LastNumDial [Last# Park [Park

]

Camp On [Camp

]

Camp On [Camp

] ]

Camp On [Camp Direct VM [DrcVM

]

†

AccountCode [Acct Follow Me [FlwMe Direct VM [DrcVM

†

]

†

]

] ] ]

Inspect Screens

An Inspect Screen appears when you press the Inspct button and then press a line button.

• If you are on a call, calling information is displayed. If you are on a call and another call comes in, press the

Inspct button and then the line button for the ringing call to display information about the new call without interrupting your current activity.

• If you are not on a call, the line or feature programmed on the button is displayed. If the button is programmed with Last Number Dial or Saved Number Dial, the last or saved number is shown on the screen.

To exit from the Inspect screen, press the Home button.

Release 3.x systems only.

Display Reference

Programming Buttons & Settings

Feature Name

Account Code Entry Alarm Clock Authorization Code Entry Auto Dial

inside (extension) outside

Callback Call Waiting Camp-On Conference Contrast Coverage Coverage VMS

group primary individual secondary individual inside only off

Display Programming

To program using the display:

1. If programming a feature on a button, label the button.

2. Press the Menu button and select

[

Prog

Start

Program

3. Select

Ext

4. Press the line button you are programming. If a feature is already programmed, its name appears on the display. If you are programming a setting, either press the line button affected or press any line button.

5. Select

6. Select the feature. If additional numbers

7. Press

8. Press the Home button to exit at any time.

ListFeature [List

] and search for the

feature name. If you see > on the screen, press the More button to see more feature names. (Consult the Display Reference if you need help with abbreviations.)

(such as an extension number) are needed, dial them.

Enter

to finish programming. If you wish to program another button, begin again with Step 4. (Label the buttons first.)

Code Programming

To program using programming codes:

1. If programming a feature on a button, label the button.

2. Press the Feature button and dial 00.

3. Press the line button you are programming. If a feature is already programmed, its name appears on the display. If you are programming a setting, either press the line button affected or press any line button.

4. Select the code from Programming Codes list and dial it. If additional numbers (such as an extension number) are needed, dial them, too.

Enter

5. Press

to finish programming. If you wish to program another button, begin again with Step 3. (Label the buttons first.)

6. To exit, press the Feature button and dial

✻00.

Programming Buttons & Settings

Programming Codes

Account Code Entry ✻ 82 Authorization Code Entry

■ ✻ 80

Auto Dial♦

inside ✻ 22 + extension outside ✻ 21 + number

Callback

automatic callback off• automatic callback on•

▲ ✻✻ 12 ▲ ✻ 12

selective callback ✻ 55

Call Waiting•

off ✻✻ 11 on ✻ 11

Camp-On

▲ ✻ 57

Coverage

Coverage inside on• ✻ 48 Coverage inside off• ✻✻ 48 Buttons for covering calls♦ Primary Cover ✻ 40 + sender’s

extension number

Secondary Cover ✻ 41 + sender’s

extension number

Group Cover ✻ 42 + sender’s

group number

Buttons for sending calls♦ Coverage Off ✻ 49 Coverage VMS Off ✻ 46 (outside calls only)

Direct Voice Mail

■ ✻ 56

Do Not Disturb♦✻ 47 Forward ✻ 33 Headset Auto Answer♦✻ 780 Headset Hang Up ✻ 781 Headset/Handset Mute♦✻ 783 Headset Status♦✻ 782 Last Number Dial ✻ 84 Messaging

leave message ✻ 25

Paging group or all ✻ 22 + group

extension

Paging loudspeaker 9 + line number

Park ✻ 86 Personal Speed Dial # + (2-digit code†) +

✻ 21 + phone number + #

# + (2-digit code†) + ✻ 21 + dial-out code + phone number + # #

Pickup

general ✻ 9 group ✻ 88 inside ✻ 9 + extension

outside ✻ 9 + line number Privacy ✻ 31 Recall ✻ 775 Reminders

▲

set reminder ✻ 81

cancel reminder ✻✻ 81 Ringing Options•

abbreviated on ✻ 341

abbreviated off ✻ 342

delayed all lines ✻ 346

delayed one line ✻ 36

immediate all lines ✻ 347

immediate one line ✻ 37

no ring all lines ✻ 345

no ring one line ✻ 35

personalized ring ✻ 32 + ring (1–8)

send ring on ✻ 15

send ring off ✻ ✻ 15 Saved Number Dial♦✻ 85 Signaling and Notify♦

signaling ✻ 23 + extension

notify receive ✻ 758 + extension

notify send ✻ 757 + extension System Speed Dial ✻ 24 + code

(600–729)

Voice Announce•

on ✻ 10

off ✻✻ 10

◆ Must be programmed onto a line button.

• Sets up how your phone works. Use a line button to program (turn on or off). The setting is not programmed onto a line button.

▲ See your system manager for details.

■ Release 3.x systems only.

† The MLX-16DP telephone has 18 Personal Speed Dial codes (01–18). The MLX-10D and MLX-10DP

telephones have 24 Personal Speed Dial codes (01–24).

Copyright © 1996, Lucent Technologies. MERLIN LEGEND, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, and Passage Way are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc.

Feature Codes

Account Code Entry 82 + code + # Authorization Code Entry

● 80 + code + #

Callback 55 Call Waiting

pick up call waiting call

■ 87

Camp-On 57 Direct Voice Mail

● 56

Follow Me 34 + extension Forward

inside 33 + extension outside 33 + dial-out code

+ number + #

Forward and Follow Me

cancel from all extensions cancel from one extension

■ ✻ 34 ✻

■ ✻ 34 + extension

cancel from your phone 33 + your extension

Language

▼

English 790 French 791 Spanish 792

Last Number Dial 84

■ Available only by using feature code. ▼ For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.

● Release 3.0 and later systems only.

† Two-Digit Personal Speed Dial Codes:

01–24 for MLX-10D and MLX-10DP telephones 01–18 for MLX-16DP telephone

Messaging

cancel message

■ ✻ 53 + extension

leave message 25 leave message without 53 + extension

■

calling

Paging loudspeaker 9 + line number

+ zone

Personal Speed Dial

■ 2-digit code

Pickup

group 88 inside 9 + extension outside 9 + line number

Privacy

off ✻ 31

on 31 Recall 775 Reminders

set reminder

▼ 81 + time + 2 or 7

cancel reminder ✻ 81 System Speed Dial code (600–729)

†

Special Characters

Features that dial numbers automatically may need special characters to allow for correct dialing or system response.

Press... See... Means... Drop s Stop. Halts dialing sequence to allow for system response.

Hold p Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses

Conf f Flash. Sends switchhook flash. Must be first entry in sequence. ## # For Extension Programming only (

##For dialing and Directory listings: End of Dialing. Use to signal end of dialing

allowed.

Ext Program [Prog

]): End of Dialing. Use to

signal end of dialing sequence or to separate grouped digits.

sequence or to separate grouped digits.

Lucent Technologies MLX-20L, MLX-16DPTM, MLX-10DPTM, MLX-28D, MLX-10D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Your MERLIN LEGEND MLX Display Telephone

Understanding Your Telephone

Line Buttons

Line Button Lights

Tones

Rings

Feature Finder

Headsets

Headpieces

Headset Features

Call Handling

Making & Answering Calls

Transfer

Hold

Conference

Messaging

Leaving Messages

Receiving Messages

Posting Messages

Signaling & Notify

Using Features

Display-Only Features

Other Features

Feature Codes

Often-Used Features

Account Codes

Alarm Clock & Timer

Authorization Codes*

Auto Dial

Callback & Line Request

Call Waiting

Camp-On

Coverage

Direct Voice Mail*

Often-Used Features: Directories

Extension & System Directory

Personal Directory

Do Not Disturb

Last Number Dial

Forward & Follow Me

Night Service

Paging

Park & Pickup

Personal Speed Dial

Privacy

Pickup

Saved Number Dial

Special Characters

System Speed Dial

Voice Announce

Display Reference

Programming Buttons & Settings

Display Programming

Code Programming

Programming Codes

Feature Codes

Special Characters