Lucent Technologies MLX-20L, MLX-16DPTM, MLX-10DPTM, MLX-28D, MLX-10D User Manual

Document # 555-640-122 Comcode: 107713745 Issue 1, March 1996

MERLIN LEGEND

Communications System Releases 3.1 and 4.0

MLX-10D®, MLX-10DPTM, MLX-16DPTM, MLX-28D®, and

MLX-20L

Display Telephones User’s Guide

Contents

Your MERLIN LEGEND MLX Display Telephone ........................................... 1

Describes the phone buttons and screens

Understanding Your Telephone ............................................................ 2

Line Buttons, Line Button Lights, Tones, Rings

Feature Finder ............................................................................. 3–4

Use to choose the right feature for the activity you want to perform.

Headsets ........................................................................................ 5

Headpieces, Headset Features

Call Handling .................................................................................. 6

Making & Answering Calls, Transfer, Hold, Conference

Messaging .................................................................................. 7–8

Leaving Messages, Receiving Messages .............................................. 7

Posting Messages, Signaling & Notify ................................................. 8

Using Features ................................................................................ 9

Display-Only Features, Other Features, Feature Codes

Often-Used Features ................................................................... 10–18

Account Codes, Alarm Clock & Timer ................................................. 10

Authorization Codes, Auto Dial ......................................................... 11

Callback & Line Request, Call Waiting, Camp-On ................................... 12

Coverage, Direct Voice Mail ............................................................ 13

Directories: Extension & System Directory, Personal Directory .................. 14

Do Not Disturb, Forward & Follow Me, Last Number Dial .......................... 15

Night Service, Paging, Park & Pickup ................................................. 16

Personal Speed Dial, Privacy, Pickup ................................................. 17

Saved Number Dial, Special Characters, System Speed Dial, Voice Announce 18

Display Reference ...................................................................... 19–20

Display Screens ............................................................................ 19

Abbreviations Used on Phones with 2-Line Displays ................................ 20

Programming Buttons & Settings .................................................... 20–21

Display Programming, Code Programming ............................................ 20

Programming Codes....................................................................... 21

Security Alert Your Responsibility for Your System’s Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. Your system administrator should read all installation, instruction, and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Your MERLIN LEGEND MLX Display Telephone

DSS Jack (underside) On MLX-20L and MLX-28D telephones is a

connection for a Direct Station Selector (DSS) or PassageWay™ Direct Connect Solution or PassageWay Solution.

Unlabeled Display Buttons

Press one to select the item next to or above it on the display.

Home

Inspct

7 Lines

24 Characters

Your Display Screen

Your telephone’s display is an alarm clock and timer (see p. 10), telephone directory (see p. 14), and message center (see pp. 7–8). Read the button descriptions on this page to find out how you can use your screen to locate and activate features or see who’s calling you. If you have a 2-line display, abbreviations are used on the screen. These are explained in Display Reference, pp. 19–20, as are the 4 display screens.

Home

Press to return to the Home screen and exit current activity. Home screen gives calling and timekeeping information, and prompts when you need help.

Volume

Press or to change ringer loudness while the phone is ringing, handset volume while you’re using the handset, or speaker volume while you're using the speakerphone.

Feature

Press to display Feature screen and select features.

HFAI

(Hands Free Answer on Intercom) Press before calls come in to answer voice-announced calls without lifting the handset.

Mute

Press to turn speakerphone microphone on or off so that you can or cannot be heard by the caller.

User Card Tray

Pull out for quick reference.

ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for PassageWay™ Direct Connect Solution or PassageWay Solution.

2 Lines / 24 Characters

Home Menu Inspct More

Line Buttons

Volume

Feature

Speaker

Transfer

HFAI Conf

Mute Drop

Hold

Speaker

Press to turn speakerphone on/off for hands-free conversation during a call or when call rings; or press to hang up a speakerphone call.

GHI4JKL5MNO

PQRS

Message

ABC2DEF

TUV

Oper

WXYZ

Hold

Press to put a call on hold (see p. 6).

Press to program the phone, view messages, or select features available only from the display. (See

More below.)

Inspct

Press Inspct and a line button to display information about an incoming or active call or to see what feature is programmed on the button.

The > appears on the screen when more information exists. Press More to advance through additional menus when necessary or to display more information about an incoming or active call.

Line Buttons

Outside, Pool, SA, and ICOM buttons (see p. 2); blank line buttons can be programmed with features (see p. 20).

• MLX-28D telephone has 28 line buttons.

• MLX-20L telephone has 20 line buttons.

• MLX-16DP telephone (shown) has 16 line buttons.

• MLX-10D telephone and 10DP have 10 line buttons.

Message Light

Indicates a waiting message (see pp. 7–8).

Transfer

Press to send call to another phone

(see p. 6)

Conf

Press to add person to a conference (see p. 6).

Drop

Press Drop and a line button to disconnect person from a conference call (see p. 6).

CAUTION:

To clean your phone, unplug it from the wall jack and

slightly

use a damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol cleaners directly on the telephone.

dampened cloth. To prevent permanent

Understanding Your Telephone

Line Buttons

All Telephones

NNN-XXXX

Telephones with ICOM Buttons

ICOM Ring Make/receive inside

ICOM Voice Make inside voice-

ICOM Make (not receive) Originate Only inside calls only.

Make/receive outside calls only.

ringing calls and receive inside voice-announced calls.

announced calls and receive inside ringing and voice-announced calls.

Line Button Lights

Light Meaning

Steady red The line you are using or will use when you lift the handset or

Steady green The line is in use, or the feature programmed onto the line button

Flashing green An incoming call is ringing on this line button or a call you

Fast-flashing green You have put a call on hold on this line button.

Slow-flashing green Someone else has put a call on hold on this line button.

press the Speaker button.

is on.

transferred is returning to this line button (see p. 6).

Telephones with System Access (SA) Buttons SA buttons give you access to inside or outside lines

for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies. No dial-out code is necessary when you call another extension.

SA Ring Make/receive inside/outside

ringing calls and receive inside voice-announced calls.

SA Voice Make/receive outside calls,

receive inside ringing and voiceannounced calls, make inside voice-announced calls.

SA Originate Make (not receive) inside and Only outside calls.

Shared SA Make/answer calls for co-workers (SSA) or join conversations. One person

has an SA button that is shared with one or more others who have SSA buttons corresponding to it. See Rings for information about how calls ring at these buttons.

Pool Make/receive outside calls only.

Use the dial-out code supplied by your system manager.

Tones

Tone Meaning

Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature

Confirmation (double break in You used a feature correctly. dial tone followed by steady tone)

Callback (5 short beeps) This call is receiving Callback treatment (see p. 12). Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside

incorrectly.

(2 beeps) call waiting (see p. 12).

Rings

The table below helps you identify the different types of ringing. You can also personalize ringing at your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons & Settings, p. 20, tells you how to change the settings. Listed below are your options:

• Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive

rings.

• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can

use this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are

being covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on

lines set for No Ring do not receive coverage (see p. 13).

• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings at the corresponding SSA buttons after a delay, giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button. When busy on another call, the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons ring instead of after a delay.

Ring Meaning

1 long ring Inside call 1 long ring and 1 short ring Outside call 1 long ring and 2 short rings Priority ring; outside call transferred to you or

1 long ring and 3 short rings Returning Callback call (see p. 12)

immediately

on corresponding SSA buttons

returning camped-on call (see p. 12)

Feature Finder

This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20).

Calling If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 11.

Program codes for numbers you dial often (MLX-10D, See Personal Speed Dial, p. 17. MLX-10DP, and MLX-16DP telephones).

Quickly dial numbers your company has programmed. See System Speed Dial, p. 18.

Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 2, and Paging, p. 16.

Broadcast over the company’s loudspeaker system. See Paging, p. 16.

Make a call after office hours. See Night Service, p. 16.

Make and answer calls with no hands. See HFAI button, p. 1, to answer inside calls

Automatically redial a number you dialed before. See Last Number Dial, p. 15, and Saved

Quickly dial numbers from your phone’s display. See Directories, p. 14.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 12.

Enter an account code before or during a call. See Account Codes, p. 10.

Make a call from another extension, using your own See Authorization Codes, p. 11. calling privileges.

Set up a conference with as many as 4 others. See Conference, p. 6.

Transfer a call. See Transfer, p. 6, and Park & Pickup, p. 16.

Know if someone is calling you when all your other See Call Waiting, p. 12. lines are in use.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Put a call on hold. See Hold, p. 6.

hands-free. For information about headsets, see p. 5.

Number Dial, p. 18.

Customizing Your Phone

Program a feature on an unused line button. See Programming Buttons & Settings, p. 20.

Adjust volume of the speaker, handset, or ringer. Use the Volume button, p. 1.

Give your phone its own distinctive ring. See Rings, p. 2.

Delay or remove the ring from an outside, See Rings, p. 2, and Coverage, p. 13. SA, or ICOM line button.

Change your phone’s display language. Use the Language feature. See Using Features, p. 9.

Feature Finder

Covering Calls If you want to ... Then

Have a co-worker answer your calls. See Coverage, p. 13 and Line Buttons, p. 2. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 13. voice mail system (or send your calls to voice mail).

Forward your calls to another telephone. See Forward & Follow Me, p. 15. Answer your calls from another extension.

Answer a call ringing at a co-worker’s extension. See Pickup, p. 17. Answer a call on a line that’s not on your phone.

Put a call on hold at a busy extension until your If your phone system doesn't have voice mail, try co-worker is ready for it or complete a transfer to an Camp-On. See p. 12. extension that doesn’t answer.

Hold a call when you’re trying to transfer or when your See Park & Pickup, p. 16. co-worker doesn’t answer; page your co-worker while the call waits.

Messaging

Let a co-worker know you called. See Messaging, pp. 7–8. Find out if you have a voice mail message, fax, or

other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have

display phones.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.

Prevent co-workers from joining your calls. See Privacy, p. 17.

Prevent others on a call from hearing you speak to Use the Mute button, p. 1. If you have a headset, someone in your office. use the Headset/Handset Mute feature, p. 5.

See who’s calling you while you’re on the phone. Use the Inspct button, p. 1.

Receive or not receive voice-announced calls. See Voice Announce, p. 18.

Timekeeping

Remind yourself of meetings or appointments. See Alarm Clock & Timer, p. 10. Time calls or meetings. Change the time, day, or date on display.

Headsets

Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call, then touch it again to disconnect. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Use the features below to control headset operation.

A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button.

Headpiece

Modular Base Unit

Handset Jack

Home

Inspct

Volume

Feature

Transfer

HFAI

ABC

Conf

Mute

GHI

DEF

Message

JKL

Drop

Speaker

PQRS

MNO

TUV

Hold

WXYZ

Oper

Headpieces

Mirage®. Receiver fits over either ear. Not for noisy environments.

StarSet Supra

. Eartip fits in ear canal.

Monaural. Adjustable headband and soft ear cushion.

Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone

that reduces background noise transmission by up to 75%.

Supra Binaural. Sound in both ears. Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

Headset Features

To program:

See Programming Buttons & Settings, p. 20. There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,

and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button (required) is programmed by your system manager and activates headset operation at your phone.

To use Headset Hang Up:

Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have programmed a Headset Status button, headset operation is always on.

To use Headset Status:

Press the programmed button to switch between headset and handset operation; when headset operation is on, the green light is on.

To use Headset Auto Answer:

Connects you automatically to ringing calls during headset operation. When you press the button to activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the button again.

To use Headset/Handset Mute:

Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your conversation. The red light goes on when the headset (during headset operation) or the handset (during handset operation) microphone is off.

MLX-28D

Move

Call Handling

Making & Answering Calls

First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call.

To make a call

press the Speaker button. The line button with the steady red light is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM Voice line for a voice-announced call), select an unlit line button and press it before lifting the handset or pressing the Speaker button. When using a headset (see p. 5), select a line button first.

To answer a ringing or voice-announced call

lift handset or press the Speaker button.

, lift handset, use a headset, or

Transfer

To transfer:

1. Press the Transfer button. The system selects an ICOM or SA button and puts the call on hold.

2. Dial the extension or outside number.

3. Announce the call if desired.

4. Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing ICOM, SA, or line button.

To one-touch manual transfer:

1. Press the programmed Auto Dial button (p. 11) for the number where you want to transfer the call.

2. Announce the call.

3. Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing button.

To one-touch auto transfer:

Press the programmed Auto Dial button.

Hold

When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows

1. Press the Hold button to put a call on hold.

Do not press the Drop button to end a

(

conference while the call is on hold.

2. To return to the call or conference, press the

flashing ICOM, SA, or line button that is holding the call.

Call on Hold

)

Conference

A conference call can have up to 3 inside participants, including yourself, and up to 2 outside participants.

1. Dial the first outside number or extension. Announce the call.

2. Press the Conf button to put the call on hold.

3. Select an ICOM, SA, or numbered line button.

4. Dial the next number or extension.

5. Announce the call and press the Conf button.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any participant’s line to rejoin the conference.

7. To end the conference, hang up.

SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on the extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

+ 16 hidden pages