Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

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MERLIN LEGEND

Communications System Release 7.0

System Manager’s Quick Reference

555-670-119 Comcode 108370321 Issue 1 April 1999

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April 1999

Notice

Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing. Information, however, is subject to change. See

Appendix A, “Customer Support Information,” in

System Programming

for important information.

Your Responsibility for Your System’s Security

Toll fr aud is the unauthorized use of your telecommunications system by an unauthorized party—for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information,” in

System Programming

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designe d t o provid e reas ona bl e pro tect ion aga i nst har mfu l inte rfe ren ce when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense. For further FCC information, see Appendix A, “Customer Support Information,” in

System Programming

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canad ian Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

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Year 2000 Compliance

The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/sig/yr2000.

Trademarks

5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On Hold, MERLIN, MERLIN LEGEND, MERLIN Mail, PART NER, PassageW ay, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D, SYSTIMAX, TransTalk, and Voice Power are registered trademarks and 4ESS, Intuity, Lucent Technologies, and Prologix are trademarks of Lucent Technologies in the US and other countries.

Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D, and NetPROTECT are registered trademarks of AT&T.

Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation. ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc. Supra, Supra NC, StarSet, and Mirage are registered trademarks of Plantronics, Inc. UNIX is a registered trademark of UNIX System Laboratories, Inc. PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON, a division of Harris

Corporation. Okidata is a registered trademark of Okidata Corporation. Pipeline is a trademark of Ascend Communications, Inc. Intel and Pentium are registered trademarks of Intel Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. IBM is a registered trademark of International Business Machines, Inc. Novell and NetWare are registered trademarks of Novell Corporation . CLASS is a servicemark of Bellcore.

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Ordering Information

Call: BCS Publications Center

Write: BCS Publications Center

Order: Document No. 555-670-119

For more information about Lucent Technologies documents, refer to the section entitled “Related Documents” in “About This Guide” in

Voice 1-800-457-1235 International Voice 317-322-6791 Fax 1-800-457-1764 International Fax 317-322-6699

2855 North Franklin Road Indianapolis, IN 46219-1385

Comcode: 108370321 Issue 1, April 1999

System Programming

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1-800-628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system. Outside the continental US, contact your local Lucent Technologies authorized representative.

Network Engineering Group

For assistance in designing a private network, call the Network Engineering Group at 1-888-297-4700.

Lucent Technologies Corporate Security

Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services

should be reported

Lucent Technologies Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs.

to Lucen t Technologies Corporate Security at 1-800-821-8235. In addition to recording the incident,

Lucent Technologies Fraud Intervention

If you

suspect y o u are being victimiz ed

Service Assistance Center at 1-800-628-2888.

by toll fraud and you need technical support or assistance, call BCS National

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A, “Customer Support Information,” of

System Programming

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MERLIN LEGEND

Communications System Release 7.0

System Manager’s Quick Reference System Information Sheet

If you have a problem with your system, you may be able to resolve it quickly and easily by following the approp riate trou bleshoot ing proced ure in this gui de. If the problem pe rsists or is not listed in this guide, call the Lucent Technologies Helpline at 1-800-628-2888 for further assistance; consultation charges may apply.

When you call the Helpline, the Lucent Technologies representatives can better help you if you have available the following system information and troubleshooting information. Also, obtain system planning Form 2a, System Numbering: Extension Jacks, and Form 2c, System Numbering: Line/Trunk Jacks.

System Information

Company Name (as on equipment order) Account Number (if known) Customer Identification Number Main Listed Telephone Number (for this location) Lucent Technologies Contact Name and

Telephone Number

Troubleshooting Information

Type of equipment experiencing the problem (for example, MERLIN LEGEND Communications System, MERLIN LEGEND Mail, or a particular system component).

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System Information Sheet—

Continued

A description of the problem:

Has this problem occurred before?

Have you attempted to troubleshoot the problem?

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MERLIN LEGEND Communications System R7.0

System Manager’s Quick Reference

555-670-119

Contents

Contents vii Getting Started 1

■ Welcome 1

■ System Overview 1

Incoming Trunks 3 Modes of Operation 5 System Components 8 Line/Trunk and Extension Modules 10 Auxiliary Equipment 17 Features 20 Applications 26 System Capacities 28

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vii

Welcome

555-670-119

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1 Getting Started

Welcome

This quick reference is designed to help you administer the MERLIN LEGEND® Communications System. It provides summary programming procedures for everyday tasks you perform in order to manage your system.

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April 1999

Prior to using this guide, you should become familiar with which provides detailed programming procedures for tasks in this quick reference as well as for all programming tasks that can be performed for the system.

This chapter provides a system overview that describes the major aspects of the system and a programming overview that explains the types of programming available for the system, as well as the methods available to implement the programming.

System Programming

System Overview

The MERLIN LEGEND Communications System is a switch located on a company’s premises, providing access to powerful features and advanced telephone network applications and services. The system can handle voice and data calls simultaneously, and voice features can enhance the use of data communications. The system accommodates businesses with needs ranging from a few telephones up to 200 telephones. Its modular design allows easy expansion. The following figure illustrates a MERLIN LEGEND Communications System connected to telephones, applications, and auxiliary equipment.

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Getting Started

System Overview

Telephone Company Central Office (CO)

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Telephone Company

MERLIN LEGEND

MERLIN LEGEND Communications System Control Unit

Telephones and Other Equipment

Applications

PassageWay

Direct Connection

Solution

Auxiliary Components

Headset

Building A

MLX

Telephone

Incoming Trunks

Loopstart Trunk Groundstart Trunk Digital Facility

)

(

) l

t i

g L r /

o o

(

a S

A 8 4

8 M

PROCESSOR

P O W

E R

C A U T

I O N

F F

T u r n

o f

f p o w

b i n

e s

e t i n

r o v i n

o d

u l e s

A G

I N P U

F R G N

Call

Accounting

System

X P R E

S S

O U T

D i g i t a l

A d a p t e r

1 0 0 0

D a t a

Computer

Music-On-Hold

and ISDN

Terminal

Magic On Hold

Adapter

Machine

LAN

Telephony

Server

Your LAN

Fax

MLX

Telephone

with MFM

Single-

Line

Phone

Answering

Machine

Messaging

Voice

System

Analog

Multiline

Telephone

MLS/ETR

Telephone

Application

CTI Link

OPRE

Modem,

Uninterruptible

Fax,

Bell, etc.

Power Supply

“Attention”

Paging System

Single-

Line Phone

Building B

System Overview

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System Overview

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Incoming Trunks

Trunks are the telephone company’s facilities, provided by the central office to carry voice and/or data communications. There are a variety of trunks, each with different capabilities, as described in the following table.

Incoming Trunks

Trunk Ty pe Description

Loop-Start Provides incoming and outgoing calls and are intended primarily

for key systems and older PBXs. They are the simplest (often the least expensive) and most common facilities in the nationwide telephone network. Although they are not appropriate for some situations, they are necessary for others (for example, some caller identification services).

Ground-Start Provides a signal at the beginning and end of incoming and

outgoing calls to determine the availability of a trunk before the central office routes an incoming call on it. Also, when either the caller or the called party hangs up, the entire circuit is disconnected and dropped.

Tie Provides private lines that directly connect two communications

systems. Using a tie trunk, a user on one system can call an extension on another system by dialing an access code and the extension number or simply the extension number. In Release

6.0 and later systems (Hybrid/PBX mode only), tandem tie trunks, either analog or T1-emulated, can be used for networking. In this case, the user dials only the non-local extension number without an access code. In more complex tie trunk configurations, a person can tie into another system and use a trunk that does not exist on his or her own system.

Direct Inward Dial (DID)

Provides fast access to specific individuals; incoming DID calls can be routed directly to an extension or calling group without system operator assistance.

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Trunk Ty pe Description

T1 In T1 voice operation, a line can be programmed through the

system, without the services of a telephone company installer, to emulate a ground-start, loop-start, tie, or DID trunk. T1 operation also gives you access to special services, such as inbound 800 or WATS service for incoming, toll-free service for voice calls.

T1 data operation allows high-speed data communications over the public switched network; this is called

service

. It also provides data tie lines to connect one MERLIN

T1 Switched 56

LEGEND Communications System to another or to a DEFINITY system. A T1 data operation line is called a channel.

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Primary Rate Interface (PRI)

Basic Rate Interface (BRI)

A digital facility that provides the equivalent of 24 lines, called channels, 23 of which are B-channels. Each B-channel can dynamically provide voice and data services; one D-channel carries signaling information for the 23 B-channels.

A digital facility that provides the equivalent of 3 lines, called channels, 2 of which are B-channels. Each B-channel can dynamically provide voice and data services; one D-channel carries signaling information for the 2 B-channels.

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Modes of Operation

The system operates in one of three modes:

• Key Mode. The simplest way to provide people with more than one line from a telephone. Easy to use. Recommended for smaller systems.

• Hybrid/PBX Mode. Especially useful where toll fraud/security are a concern. Provides cost-effective call routing, especially useful for special-purpose network services. Recommended for medium to larger systems.

• Behind Switch Mode. Used when the system is connected to a system such as DEFINITY. May be appropriate for users who are part of a large organization—for example, a department within a company.

The following table outlines the primary differences among the modes.

Modes of Operation

Behind Sw it c h

Key Mode Hybrid/PBX Mode

Mode

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Description Telephones have

multiple buttons (or keys) labeled with telephone numbers.

Every button corresponds directly to an outside line.

Different buttons (ICOM buttons) are used for inside calls.

Outside trunks are grouped in pools for shared use; the system automatically selects an available outside trunk.

People use the same button to make both inside and outside calls.

Used when the system (called the local system) is connected to a larger PBX or Centrex system (called the host system).

One outside line (a prime line) is assigned to each telephone. The host system provid es the interface to outside lines and some features.

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Key Mode Hybrid/PBX Mode

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Behind Sw it c h Mode

Types of Trunks Ground-start

Loop-start Tie DS1 (T1 only) BRI

Number of Extensions:

Fewer than 50 More than 50

Types of Buttons

Good Not recommended

A line button for each outside line.

Up to 10 ICOM buttons for inside calls.

Ground-start Loop-start Tie DS1 (PRI and T1) DID BRI Private network trunks (Release

6.0 and later)

Good Good

Up to 10 SA buttons.

Pool button(s) to access a specific pool(s). (Optional) A personal line button for dedicated use of a specific outside trunk.

Ground-start Loop-start Tie

Good Good up to 80

For multiline phones:

Multiple prime line buttons. Up to 10 ICOM buttons.

User Access to Outside Lines/Trunks

Types of Operator Consoles

Choosing a specific line button

Dialing a code (usually 9) from an SA button

DLCs only DLC, QCC, or a

combination of both

Dialing the host

system’s dial-out code (usually 9) from a prime line button.

DLCs only

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Key Mode Hybrid/PBX Mode

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Behind Sw it c h Mode

Recommended Use

Smaller systems (fewer than 50 extensions)

Comments It is recommended

that users who need to access individual lines have multiline telephones.

Line assignments can be customized by telephone or groups of telephones. For example, you can assign tie trunks only to the telephones where they are needed.

Medium to larger systems (more than 50 extensions)

Provides the most efficient use of outside trunks. The Automatic Route Selection (ARS) feature can be programmed for the cost-effective use of pools and the greatest protection against toll fraud. Provides greater functionality for single-line phones than other modes. Fewer line buttons required for multiline telephone users.

For users who are part of a large

organization—for example, a department within a company or companies that subscribes to Centrex services for most features.

Users can have access to most features of both the local system and the host system. Single-line phones can be used.

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System Components

The system components include the control unit, telephones, system operator consoles, and line/trunk and extension modules described in the following table.

System Components

System Component

Control Unit Circuitry that manages the switching activities of the telephone

Telephones Include single-line, cordless, wireless, analog multiline, MLS,

Description

company’s trunks and your system. It consists of carriers into which modules (circuit packs) are inserted. The module types include a processor module (the “brain” of the system), a power supply module, and a variety of line/trunk and/or extension modules with jacks for connecting the incoming trunks and the telephones or adjuncts. See the table on page 10

for a

description of the line/trunk and extension modules.

and ETR telephones, as well as digital MLX telephones that offer a variety of features and advanced capabilities. Most MLX telephones have displays that show call information, list features for using the telephone, and provide menu-driven programming

instructions. The MLX telephones include the MLX-5

MLX-5D®, MLX-10®, MLX-10D®, MLX-10DP®, MLX-16DP®, MLX-20L®, and MLX-28D®.

The MLS telephones include the MLS-6

, MLS-12®, MLS-12D®, MLS-34D®, and MLS-18D®. The ETR telephones include the ETR-6, ETR-18, ETR-18D, and ETR-34D. Both the MLS and ETR telephones use the ETR protocol. The Business Cordless 905 telephone and the TransTalk ™ MDC and MDW telephones are also supported.

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System Component

Description

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System Operator Consoles

Line/trunk and Extension Modules

Telephones programmed to handle a variety of operator functions. Types of consoles include:

Analog Multiline or MLX Direct-Line Console (DLC). Outside lines are assigned to individual buttons, and the console can have several calls ringing at the same time. Only certain MLX telephones and analog multiline telephones can be used as DLCs. ETR and MLS telephones cannot be used as DLCs.

MLX Queued Call Console (QCC). Available only in Hybrid/PBX mode. Incoming calls wait in a queue for the operator and reach the QCC on a first-in, first-out basis, according to the call priority level assigned through system programming. Only one call rings at a time. The MLX-20L telephone is the only telephone that can be assigned through system programming to function as a QCC. The buttons on the QCC are factory-set with fixed features.

Installed in the control unit, these provide jacks for connecting central office trunks and system telephones to the control unit. A system with a basic carrier has five slots for modules. Up to two expansion carriers can be added, each one providing six slots for modules. See the following section, “

Line/Trunk and

Extension Modules,” for more details.

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Line/Trunk and Extension Modules

The system supports 20 different types of modules that vary in the types of lines/trunks that they support and the types of telephones or other equipment that can be connected to them. The following table describes the line/trunk extension modules in detail.

The names of the modules identify their capacities and capabilities. The first digit tells you the number of line/trunk jacks a module supports, while the last two digits describe the number of extension jacks it supports. Letters can follow to

for

indicate the type of trunk it supports—that is,

ground-start

; if the number indicates line/trunk support and no letters follow, the

loop-start

module supports trunks. An example of a module name is the 408 GS/LS MLX module. It provides four

line/trunk jacks and eight MLX extension jacks, and supports ground-start and loop-start trunks

Line/Trunk and Extension Modules

Module Line/Trunk Description

and

for

008 (ATL) none Capacity: 8 analog extension jacks

Supports: Analog multiline telephones

008 MLX1 none Capacity: 8 digital extension jacks, each with 1 or 2

extensions (each extension is assigned an individual extension number)

Supports: MLX extensions, including: — MLX voice only — MLX voice with Voice Announce to Busy — MLX voice and Multi-Function Module (MFM)

with T/R adjunct

— MLX voice and MFM with Supplemental Station

Adapter (SSA)

— ISDN terminal adapter only

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Module Line/Trunk Description

008 MLX (cont.)

— Access device for data communications between

a PC on the system and a high-speed Internet connection, connection to rem ote node LAN access server, or ISDN router

— Computer Telephony Integration (CTI) link — Videoconferencing systems using one jack and

2B data feature or 2 jacks with ISDN terminal adapters (depending on video system)

008 OPT4 none Capacity: 8 T/R extensions on 2-way voice

transmission path with support for telephones with message-waiting lights, 2 TTRs

Supports: On-premises or off-premises single-line telephones

012 (T/R) none Capacity: 12 T/R extensions on 2-way voice

transmission path with support for telephones with message-waiting lights, 2 TTRs

Supports: Single-line telephones; Intuity AUDIX®; Messaging 2000; T/R adjuncts (such as answering or fax machine); analog data devices (such as modems)

016 (T/R)

1,2

none Capacity: 16 T/R extensions on 2-way voice

transmission path with support for telephones with message-waiting lights, 4 TTRs

Supports

: Single-line telephones; Intuity AUDIX®;

Messaging 2000; T/R adjuncts (such as answering or fax machine); analog data devices (such as modems)

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Module Line/Trunk Description

016 ETR

1,5

none, TTR Capacity: 16 ETR station ports including 6 with T/R

functionality and 4 TTRs. First 10 ports are ETR ports only; remaining 6 ports can support either T/R or ETR, but not both simultaneously.

Supports: MLS, ETR, Business Cordless 905, and TransTalk MDC and MDW telephones; and any T/R device.

016 MLX

1,5

none Capacity: 16 digital station ports

Supports: MLX extensions, including:

— MLX voice only — MLX voice with Voice Announce to Busy — MLX voice and MFM with T/R adjunct — MLX voice and MFM with SSA — ISDN terminal adapter only — Access device for data communications between

a PC on the system and a high-speed Internet connection, connection to rem ote node LAN access server, or ISDN router

— CTI link

— Videoconferencing systems using one jack and

2B data feature or 2 jacks with ISDN terminal adapters (depending on video system)

100D

T1 or PRI Capacity: 24 channels (“virtual” lines/trunks) for

voice and analog data or for digital data only (T1); or 23 B-channels for voice and data, and 1 channel used for signaling (PRI). Supports private networking in Release 6.0 and later systems, Hybrid/PBX mode only.

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Module Line/Trunk Description

100D (cont.)

Supports: T1 emulates 24 lines/trunks: loop-start,

ground-start, tie, and Direct Inward Dial (DID; Hybrid/PBX mode only); can also supply subscriber services. In Release 4.0 and later, T1 can also provide high-speed (56K) data communications and digitally emulated tie trunks for data communications. PRI supports subscriber services, allows high-speed digital data communications, and includes special features. For Release 7.0 and later systems, Common Channel Signaling (CCS) is not an option for T1.

400 LS6 LS, TTR Capacity: 4 loop-start lines/trunks for 2-way analog

voice/data communication, 4 TTRs

Supports: 1 PFT telephone

400 EM Tie trunk Capacity: 4 analog tie trunks. Supports networking

in Hybrid/PBX mode only

400 GS/LS GS or LS,

TTR

Capacity: 4 ground-start and/or loop-start lines/trunks for 2-way analog voice/data communication, 4 TTRs

Supports: 1 PFT telephone

408 (LS-ATL)

LS Capacity: 4 loop-start lines/trunks for 2-way analog

voice/data communication, 8 extensions Supports: Analog multiline telephones; CMS; 1

PFT telephone

408 GS/LS GS or LS Capacity: 4 ground-start and/or loop-start

lines/trunks for 2-way analog voice/data communication, 8 extensions

Supports: Analog multiline telephones; CMS; 1 PFT telephone with GS button

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Module Line/Trunk Description

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408 GS/

LS-MLX

408 GS/LSID-MLX

1,7

GS or LS Capacity: 4 ground-start and/or loop-start

lines/trunks, 8 digital extension jacks for MLX extensions, including:

a PC on the system and a high-speed Internet connection, connection to rem ote node LAN access server, or ISDN router

— CTI link

— Videoconferencing systems using one jack and

2B data feature or 2 jacks with ISDN terminal adapters (depending on video system)

Supports: 1 PFT telephone

GS or LS Capacity: 4 ground-start and/or loop-start

lines/trunks, 8 digital extension jacks for MLX extensions, including:

— MLX voice only — MLX voice with Voice Announce to Busy — MLX voice and MFM with T/R adjunct — MLX voice and MFM with SSA — ISDN terminal adapter only

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Module Line/Trunk Description

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408 GS/LSID-MLX

1,7

(cont.)

412 LSID-ETR

1,5

— Access device for data communications between

a PC on the system and a high-speed Internet connection, connection to rem ote node LAN access server, or ISDN router

— CTI link

— Videoconferencing systems using one jack and

2B data feature or 2 jacks with ISDN terminal adapters (depending on video system)

Supports: 1 PFT telephone; Caller ID

LS, TTR Capacity: 4 LS trunks with Caller ID and 2 TTRs

plus 12 ETR station ports, including 4 with T/R functionality. First 8 ports are ETR only; remaining 4 ports can support either T/R or ETR, but not both simultaneously.

Supports: MLS, ETR, Business Cordless 905, and TransTalk MDC and MDW telephones; and any T/R device. In the event of a power failure, port 12 becomes the PFT port for line 1. If the port is programmed for ETR, a single-line telephone must be plugged into the port. Caller ID, if you subscribe to caller identification from the local telephone company, displays the telephone number of incoming callers on supported display telephones.

800 NI-BRI

1,2

BRI Capacity: 8 BRI facilities, each with 2 B-channels

(“virtual” lines) for voice and data and 1 channel used for signaling

Supports: Voice, data, video, and other services at 64 kbps over standard ISDN lines/trunks

800 (LS)

LS Capacity: 8 loop-start lines/trunks for 2-way analog

voice/data communications, 2 PFT telephones

Supports: 2 PFT telephones

800 DID DID, TTR Capacity: 8 lines/trunks, 2 TTRs

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Module Line/Trunk Description

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800 GS/LS GS or LS,

TTR

Capacity: 8 ground-start and/or loop-start lines/trunks

Supports: 2 PFT telephones with GS button (if using GS lines/trunks)

800 GS/

1,8

LS-ID

GS or LS Capacity: 8 ground-start and/or loop-start

lines/trunks; 2 TTRs Supports: 2 PFT telephones; Caller ID (loop-start

trunks only), if you subscribe to caller identification from the local telephone company, displays the number of incoming callers, and in R7.0 and later , the name of incoming callers as well, on MLX, MLS, and ETR display telephones

MERLIN LEGEND Mail 007 MLM

none Capacity: 7 internal, system-defined T/R jacks; 2

TTRs; internal remote mainte nanc e dev ice; se ri al port for PC connection

Supports: MERLIN LEGEND Mail Voice Messaging System; resides on this module and the internal T/R jacks can be used only for this application

1 For newer vintages of this module, firmware can be upgraded by using a PCMCIA card. 2 For Release 4.0 and later systems only. 3 For Release 5.0 and later systems only. 4 The system software recognizes the OPT module as an 012 (T/R) module. Even though the

OPT module has only 8 jacks, it uses 12 ports of capacity, thereby decreasing overall extension

capacity by 4 extensions for every OPT module. 5 For Release 7.0 and later systems. 6 Although these MERLIN

system: 400 GS/LS, 408 GS/LS, 408 GS/LS-MLX, 800 GS/LS, and 800 GS/LS-ID. 7 For Release 2.0 and later systems only. 8 For Release 3.0 and later systems only. 9 The system software recognizes the MERLIN LEGEND Mail VMS module as an 012 (T/R)

module. Even though the module has a maximum of 7 T/R internal ports, including the modem

jack, it uses 12 ports of capacity in any of its three configurations.

II modules are supported, the following are recommended for the

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Auxiliary Equipment

The following table provides a list of other equipment that is available for use with the system. If you are interested in adding any of this equipment, contact your Lucent Technologies representative or authorized dealer.

Auxiliary Equipment

Equipm en t Type Descripti on

Alerts (AC) Any audible or visual alert—such as an external

ringer—that operates on 20–30 Hz ringing signals. These alerts are associated with a specific extension (MFM in T/R mode or connected to T/R extension jack).

Alerts (DC) Any audible or visual alert—such as a bell, chime, or

strobe—that operates on 48-VDC ringing signals. These alerts are associated with a specific extension (MFM in SSA mode) or work on a programmed trunk port (external alert).

Answer/record machine

An industry-standard answering machine or remote answering system telephone with the ability to recognize 600-ms disconnect signal or other means of automatic disconnect.

Cordless telephone Must have touch-tone dialing capability when

connected via a Multi-Function Module (MFM); rotary or touch-tone dialing can be used on a T/R port.

Credit card verification terminal

Must have touch-tone dialing capability when connected via an MFM; rotary or touch-tone dialing can be used on a T/R port.

Dial dictation A device that requires contact closure can be used on

an LS/GS line jack only with PagePAC®.

Direct Station Selector (DSS)

Connects to telephones to enhance call-handling capabilities of operator and programming consoles. A maximum of 2 DSSs can be connected to an operator console; if 2 DSSs are connected, a power unit must be added to supply additional power.

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Equipm en t Type Descripti on

Fax machine Must have touch-tone dialing capability when

connected via an MFM; rotary or touch-tone dialing can be used on a T/R port. For Release 7.0 and later systems, rotary must be enabled if rotary dialing is used.

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Group calling delay announcement

An industry-standard device which must provide automatic disconnect. Each of the 32 calling groups can have its own announcement (Release 5.0 and later up to 10 primary and 1 secondary for each calling group). A device can provide delay announcement for more than one group.

Hands-free unit Connects directly to analog multiline telephones and

allows users to make and receive calls on the speakerphone without using the handset.

Headset for analog multiline telephone

Headset for MLX telephone

Headset for MLS and ETR Telephones

Connects to analog multiline telephones via a headset adapter for hands-free telephone operation.

Connects to MLX telephones via a modular base unit for hands-free telephone operation.

Connects to ETR or MLS telephones via modular base unit for hands-free telephone operation. The receiver must be used to go off-hook and to hang up.

Headset Adapter Connects directly to the jack labeled Other on the

analog multiline telephone.

Loudspeaker Paging External paging system using dual-tone multifrequency

(DTMF) signaling connected to an LS or GS line jack. CPE paging systems require an interface unit; if CPE has 2-wire input, the PagePal interface can be used.

Message Waiting Indicator

Connects directly to single-line telephones.

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Equipm en t Type Descripti on

Modem If the modem sup por ts touch -t one dia ling vi a the

associated data terminal, the keyboard can be used for dialing. If the modem does not support touch-tone dialing, a single-line telephone can be used for dialing.

Music-On-Hold Any FCC-registered 8-ohm music source or recorded

announcement device. If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic On Hold system, which does not require such a license, from Lucent Technologies or an authorized dealer.

Speakerphone Connects directly to single-line telephones.

Issue 1

SMDR printer Connects to upper RS-232-C jack on the processor

module. Must be located within 50 feet of the control unit, or an ADU and peripheral interface unit can be used to extend distance.

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Features

The versatility and power of the system are due, in large part, to the variety of feature settings and services it can provide. The system provides traditional features, such as Transfer and Call Waiting, as well as advanced features, such as Coverage and Park. The table below lists all system features and provides the programming codes used to program the feature. For a detailed description of each feature, see the

Features and Programming Codes

Feature Reference

Feature Programming Code

Account Code Entry *82

Alarm Authorization Code *80 Auto Answer All *754 Auto Answer Intercom *753

*759

Auto Dial

Inside (ext., group, zone) Outside

*22 + ext. no. *21 + tel. no.

Automatic Line Selection

Begin Sequence End Sequence

Barge-ln

1,2

*14

**14 *58

Callback

Automatic On Off Selective

*12 **12 *55

Caller ID (name/number toggle) *763 Call Waiting

On Off

*11 **11

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Feature Programming Code

Camp-On *57 Conference *772 Coverage

Receiver buttons

Group Primary Secondary

*42 + ext. no. *40 + ext. no. *41 + ext. no.

Sender buttons

Cover inside and outside calls Cover outside calls only Coverage Off

Coverage VMS Off

*48 **48 *49 *46

Data Status *83 + ext. no. Direct Voice Mail *56

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Directories

Extension Directory Personal Directory System Directory

(display only) (display only)

(sys. prog.) Do Not Disturb *47 Drop *773 ETR Drop *777 (for ETR and MLS telephones) Extension Status

Direct-Line Console

Status Off Status 1 Status 2

*760

*761

*762

Telephones (rooms or agents) Status 1 Status 2

*45 *44

Feature Button *20

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Feature Programming Code

Forward

Activate

Forward (inside) Remote Call Forward and Centrex

*33 *33

Transfer via Remote Call Forward (outside)

Group Calling

ln-Queue Alarm button

*22 + calling group ext. no.

Calling group supervisor

Member av ailable Member unavailable

*762 *760

Calling group members

*44 *45

Group Page Auto Dial Button *22 + paging group ext. no.

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Headset Options

Auto Answer

Hang Up

Mute (Headset/Handset)

Status

*780 *781 *783 *782

Intercom buttons

Assign buttons

ICOM (Default Ring) ICOM Originate Only

*16 *18

Change button type Ring Voice

**19 *19

Last Number Dial *84

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Feature Programming Code

Messaging

Leave Message

Message LED off (for non-display

*25 *54

telephones)

Message operation mode (for ETR,

MLS, and analog multiline display telephones)

*54 (Used to enter/exit Message operation mode. MLS and analog multiline telephones return to normal call handling after 15 seconds if user has no messages; if these users have messages, they must delete them or use feature code or programmed button to exit Message operation. For ETR telephones, feature code or programmed button must be used to exit Message operation mode regardless of

whether user has messages.) Posted Message Send/Remove Msg

*751

*38

Receiving messages

Delete Message Next Message Return Call Scroll

*26

*28

*27

*29

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Night Service1 *39 Notify

Send Receive

*757 + ext. no.

*758 + ext. no.

Park *86 Park Zone Auto Dial

*22 + park zone

Personal Speed Dial # + (01–24) +*21 + tel no. +##

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Feature Programming Code

Personalized Ringing *32 + ring (1–8) Pickup

General use Specific extension Specific line Group

*9 + ext. no.

*9 + line no.

*88

Privacy On *31 Recall *775 Reminder Service

Set Cancel Missed

*81

**81

*752

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Ringing/Idle Line Preference

On Off

Ringing Options

Individual lines

Immediate ring Delay ring No ring

All lines

Immediate ring Delay ring No ring

Abbreviated ring

On Off

Send Ring (Shared SA)

On Off

*343

*344

*37

*36

*35

*347

*346

*345

*341

*342

*15

**15

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Feature Programming Code

Saved Number Dial *85 Send/Remove Message1 *38 Service Observing

2,5

*59 + ext. no. Signal (manual) *23 + ext. no. System Access buttons

Assign buttons SA (Default Ring) SA Originate Only Shared SA

*16 *18 *17 + primary ext. no.

Change type (SA or Shared SA) Ring Voice

**19 *19

System Speed Dial *24 + code (600–729)

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Transfer *774 Voice Announce

Off

VA on Idle Only (MLX telephones only)

1 System operator feature only. 2 Centralized telephone programming only. 3 Display telephones only. Programming and feature codes are used with analog multiline

telephones only.

4 English only: time is 12-hour (0100-1259) + 2 (A) or 7 (P); French and Spanish: time is 24-hour

(000-2359).

5 MLX telephones only. Cannot be a QCC or CTI link.

*10 **10 *130

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Applications

Numerous add-on products, called applications, are available to enhance the

system. Appendix I, “Applications,” in the

Feature Reference

description of all available applications. A brief description of some of these applications is provided in the following table.

Applications

Application Description

Automated Attendant Answers incoming calls, provides callers

with a menu of choices, such as people or departments, and then transfers the call as prompted by the caller using a touch-tone telephone.

Voice messaging systems May include Automated Attendant, voice

mail services, and/or fax messaging services. Beginning in Release 6.1, one or more MERLIN LEGEND Systems can share the voice messaging system (VMS) of another MERLIN LEGEND System.

provides a

Issue 1

Voice mail services Enable system users, for example, to send

voice messages to other users, to forward voice messages with comments, and to return a call. Callers can record messages for system users.

Fax messaging services Automate the sending, receiving,

call-handling, and storage of faxes, in much the same way voice messaging systems handle voice messaging.

Call accounting applications Manage telephone usage by tracki ng and

sorting telephone costs and pro ducin g reports on costs.

Call management applications Answer and distribute calls to members of

specified groups—for example, ticketing agents.

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Application Description

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PassageWay Direct Connection Solution

Group and desktop videoconferencing and data exchange applications

Computer Telephony Integration (CTI) link

Provides an interface between an

extension and a PC with Microsoft

Windows

, as well as provides utilities and allows the integration of Windows applications with telephone activities.

Allow multimedia interaction among people who work together but are geographically distant.

For connection to Local Area Networks (LANs), the connection is made through a programmed MLX extension jack. The link allows calls on SA buttons to be monitored and controlled from workstations connected on a LAN to a server running

Novell NT

NetWare® software or Windows

. The link supports applications such as pop-up database information about a caller.

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System Capacities

The following table lists the hardware and software capacities of the system. Some constraining factors appear with a checkmark ( detail in the next table.

Hardware and Software Capacities

✔). These are d isc ussed in

Issue 1

Limit

100D Module (maximum 2 per carrier) 3 800 NI-BRI Module (maximum 3 per carrier) 5 Account Codes

Charact ers per code Allowed/Disallowed Lists

Number of lists Entries per list Digits per entry

Authorization Codes

Digits per code

Automatic Route Selection (ARS)

Number of ARS tables Subpatterns per table Routes per subpattern Entries per table Entries across all tables Default tables

Constraining Factor

8 10 7

400 11

16 2 6 100 1600 4

Callback Calls in Queue 64

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Calling Groups

Number of groups Members per group

Local extensions only

Non-local extensions only Total agents and supervis ors Total supervisors Groups per member Primary delay announcements per system Secondary delay announcements per system Primary delay announcements per group Secondary delay announcements per group Groups per delay announcement External alerts per group Coverage groups per group Priority Queuing

Support Group

Home Group

Limit

20 1 200 8 1 200 32 10 1 32 1 1

31 home 1 support

Constraining Factor

✔

✔ ✔

Carriers

Line/trunk and extension module slots per basic carrie r

Line/trunk and extension module slots per expansion carrier

Maximum slots available for line/trunk and

extension modules

✔

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Limit

Constraining Factor

Coverage Groups

Number of groups Senders per group Groups per sender Receiver buttons per group Groups per QCC receiver

30 400 1 8 30

✔

CTI Link 1 ✔ Data Hunt Groups

Number of groups Members per group Groups per member

32 20 1

Direct Inward Dialing

Number of blocks Number of trunks

2 80

Directories

System Directory

Listings Extension Directory

Listings Personal Directory (MLX-20L only)

Listings

1 130

1 200

48 50

Endpoints (devices) 400 Extensions

Total physical jacks Total endpoints

200 400

Fax machines with Message Waiting 16 ✔ Lines/Trunks 80

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Limit

Message Waiting Lamp Messages 1499 Night Service

Groups Members per group Calling groups per group Groups per member Emergency Allowed List entries

8 400 1 8 10

Park codes (number of codes) 8 Personal Lines 64 Pool Buttons 64 Ports (not simultaneously)

Voice Announce to Busy extensions Voice Messaging Interface (VMI) ISDN Terminal Adapter Paging Primary delay announcements Secondary delay announcements

200 24 200 3 200 32

Constraining Factor

✔

✔ ✔

Remote Access

Number of barrier codes Digits per code, systemwide

Service Observing Groups

Number of groups Observers per group Members per group

Shared System Access Buttons

Number of buttons per principal extension

4–11

16 1 400

✔ ✔

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Speed Dial

Personal Speed Dial

Entries per telephone

Entries per system

Digits per entry System Speed Dial

Entries per system

Digits per entry

System Operator Consoles

Direct-line consoles (DLCs)

MLX-20L or MLX-28D

BIS-22D, BIS-34D, or MERLIN II System

Display Consoles

QCCs Combination of DLCs plus QCCs DSSs Number of consoles per module

408 GS/LS-MLX, 408GS/LS-ID-MLX, or

008 MLX 016 MLX 408 (LS-ATL) or 008 (ATL)

Limit

24 1200 28

130 40

8 8

4 8 16

2 4 2

Constraining Factor

✔

System Programming Equipment

MLX-20L RS-232 jack for PC with SPM or WinSPM Modem (built-in processor module)

✔

1 1 1

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Limit

Telephones (not simultaneously)

Analog multiline

Without Voice Announce to Busy With Voice Announce to Busy

MLX-20L

136 68

All other MLX telephones

(with/without ISDN terminal adapter/MFM)

Single-line MLS/ETR Power failure transfer

200 200 200 20

Two-party Conversations 108 Voice Messaging Systems 24

Constraining Factor

✔ ✔

✔ ✔ ✔

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Constraints

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Calling Groups

Members of groups

. QCCs cannot be members of calling groups because the QCC position is set up as a system operator and has its own queue that is different from the group’s queue.

Members per group

. The maximum number of local extensions in a calling group is 20. The maximum number of non-local extensions in a calling group is 1. A calling group cannot contain both local and non-local extensions.

Primary and Secondary Delay Announcements

. With Release 5.0 and later systems, up to 10 primary and 1 secondary announcement device can be designated for each calling group. Each announcement device decreases the 200 tip/ring station capacity.

Carriers The first slot of the basic carrier is used for the

processor module with a maximum of 5 port/board slots.

Coverage Groups

Senders per group

. QCCs cannot be senders because they do not have coverage available and use Position-Busy instead.

CTI Link One CTI link is supported in Hybrid/PBX mode only. Fax Machines with

Message-Waiting

The system can support more than 16 fax machines, but those in excess of 16 cannot use fax message-waiting indication.

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April 1999

Constraints

Issue 1

Ports (not simultaneously)

Service Observing Groups

Speed Dial

Voice Messaging Interface

. Although the system software supports up to 24 VMI ports, all VMI ports must be in the same calling group, and the maximum number of extensions in a calling group is 20.

Primary and Secondary Delay Announcements

A Service Observer station must be an MLX telephone (except QCC or CTI link). A Service Observing group member station may be any telephone except QCC or CTI link. Maximum number of members per Service Observing group is equal to the maximum number of extensions in the system.

Service Observing may be subject to federal, state, or local laws, rules, or regulations or require the consent of one or both of the call parties. You must check in your jurisdiction and comply with all applicable laws, rules, and regulations before using this feature. Failure to comply may result in severe penalties.

Personal Speed Dial

. Single-line and 5- or 10-button

telephones.

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Constraints

Issue 1

System Operator Consoles

System Programming Equipment

Telephones (not simultaneously)

DLCs

. Two consoles are allowed for each MLX or analog multiline module, with a maximum of 8 per system. Up to two DSSs can be attached to an MLX operator console, and 1 is built into the MERLIN II System Display Console.

QCCs

. Two consoles are allowed for each MLX module

with a maximum of 4 per system. Remote access overrides onsite programming except

during backup or restore.

MLX-20L

. RAM limit and the total includes the MLX-20L

telephone used for system programming.

All other MLX telephones

. RAM limit. An MFM and an ISDN terminal adapter cannot be connected to the same telephone (including the MLX-20L) at the same time.

Single-line Power failure transfer

. Software dial plan limit.

. 1 for each 4 LS/GS line/trunk

jacks.

MLS/ETR

. RAM limit.

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Programming Overview

The MERLIN LEGEND Communications System offers easy-to-use, menu-driven software for system programming. As part of the installation, your system was programmed with features, settings, and options selected by you or a representative from your company. The system programming software allows

you to easily modify the system programming to accommodate your company’s changing needs for such enhancements and modifications as upgraded lines, additional modules, and new extension programming.

There are three types of programming, as well as two ways, or methods, to perform the programming. The types of programming and methods of programming are described in the following sections.

Types of Programming

Three types of programming are available for the MERLIN LEGEND Communications System:

• System Programming. This type of programming enables the system manager to program features that affect all or most system users; it requires one of the following:

— A system programming console which is an MLX-20L telephone

connected to one of the first five jacks of the first MLX module in the control unit. For more information about the system programming console, see “System Programming Console” in Chapter 1, “Programming Basics,” in

— The System Programming and Maintenance (SPM) software in a

Windows format called WinSPM. For Release 6.0 and later systems, WinSPM provides a graphical user interface (GUI) for those tasks most commonly performed by the system manager (for example, add or delete members of groups, perform system inventories, create reports, administer multiple systems, make station labels shown on display telephones, and more). Pictorial representations of system components, such as modules and their vintages, and the creation of MLX telephone button labels are available with WinSPM. WinSPM also provid es an SPM DOS Emulator mode that allows basic SPM

System Programming

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programming of all releases of the MERLIN LEGEND system. Also supported in Release 6.0 and later systems is SPM programming for options not included in the GUI. For Release 6.0 and later systems, WinSPM is supported in Windows 95

, Windows NT, and Windows 98

and is available on CD-ROM and floppy disks. DOS SPM and WinSPM software can be used directly from the floppy disks or CD-ROM on your PC. If your PC has a hard disk, however, you should install DOS SPM or WinSPM from either the floppy disks or CD-ROM onto the hard disk.

— A PC with System Programming and Maintenance (SPM) software.

The SPM software emulates a system programming console on your PC. The PC should be connected to the lower port (labeled ADMIN) on the processor module. A PC with a modem can perform system programming remotely through the public network, or by connecting to a tip/ring extension jack on the communications system. A built-in modem in the processor allows the PC and the communications system to communicate. For more information about the SPM software, see Chapter 2, “Programming with SPM,” in

Programming

System

• Extension Programming. This type of programming enables individual extension users and system operators (except for Queued Call Console operators) to change their extension features to meet individual needs. For details about extension programming, see the appropriate user and operator guides.

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• Centralized Telephone Programming. This type of programming enables the system manager to program any feature that can be programmed by individual extension users or system operators. Some features can be programmed only in centralized telephone programming. Centralized telephone programming can be done on the programming console or on a PC with the SPM software.

NOTE:

If your system has the Integrated Solution II or Integrated Solution III

(IS II/III) UNIX® application, see Chapter 2, “Programming with SPM”

System Programming

for a list of the appropriate documentation.

(The IS II/III Unix application is no longer orderable.)

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Methods of Programming

As system manager, you primarily perform system programming and centralized telephone programming. As previously explained, the other type of

programming—extension programming—is performed at each individual telephone, usually by the telephone user.

To perform system programming and centralized telephone programming, the following two methods are available:

• Programming from the system programming console.

• Programming from a PC with DOS SPM or WinSPM software that emulates the system programming console.

Summary Programming Procedures

This quick reference provides summary programming procedures for programming using both the system programming console and a PC with DOS SPM software or WinSPM in the DOS SPM emula tor mode. Sum mar y programming procedures for the most common system management tasks are provided.

NOTE:

Detailed procedures, which consist of numbered steps and screen displays, for programming from both the system programming console, as well as from a PC with SPM software, are provided in Chapter 3,

“Programming Procedures” in

System Programming

become familiar with the detailed programming procedures in

Programming

before you use the summary programming procedures

. You should

System

provided in this quick reference.

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Use the programming method that is appropriate for you. The format of the summary programming procedures is as follows:

Issue 1

April 1999

Console Procedure

PC Procedure

More→Labeling→Grp Calling→Dial calling group ext. no. label

→Enter→Exit→Exit

→Enter→Drop→Enter

→→→Type calling group ext.

→→

no.

7 + →Ty pe lab el→→→

The arrows separate each step. The following table shows the typefaces that indicate what the step involves.

Typefaces Used in Summary Programming Procedures

Typeface Sample Meaning

More Select this option by pressing this imprinted button on the

console. GrpCalling Select this menu option using an unlabeled display button. Dial ext . no. Enter this information.





+ I

Press this key on the PC.

Press this function key on the PC.

On the PC, hold down the first key and press the second

key.

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Overview

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2 Managing the System

Overview

This chapter provides summary programming procedures for the most common system management tasks. You should become familiar with the detailed programming procedures in programming procedures provided in this chapter.

For more information, refer to the following guides:

• For detailed programming procedures for all features and options available for the MERLIN LEGEND Communications System, see Chapter 3, “Programming Procedures,” in

System Programming

before you use the summary

System Programming

Issue Issue 1

April 1999

• For information about the features, including important feature interactions, see the

• For information about the planning forms, see not have this guide, contact your Lucent Technologies representative.

Feature Reference

System Planning

. If you do

CAUTION:

Do not attempt to change either the system numbering plan or the system operating mode. Changing either of these could cause serious disruption of the system and would require significant time and effort to remedy. Also, do not use either the Maintenance or Restart options from the system programming menus except when instructed to do so by a Lucent Technologies representative or when performing the CTI link procedures described in “ chapter.

Managing CTI Links” at the end of this

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Starting and Ending System Programming

The information in this section explains how to display the system programming menu, navigate within the system programming screens, and exit system programming.

Displaying the System Programming Menu

To begin programming, perform one of the following to display the System Programming menu on the system programming console or PC with SPM software:

Console Procedure PC Procedure

Menu→Sys Program→Exit

Type spm→1→Press any key→→

About Moving Among System Programming Screens

Some general comments regarding moving from one system programming screen to another follow:

• In most cases, you can press Exit or  to exit from a screen without making any changes. Exceptions to this are noted as part of a procedure. When you complete a proc edure and press Exit (), you usually move up one screen in the menu hierarchy. Occasionally, when you press Exit (), you return to the previous screen. In a few cases, pressing Exit brings you back to the System Programming menu, where you can select another option to program or exit from system programming.

• To complete a procedure and save the information you have programmed, press Enter on the keyboard or .

• If you are programming a group of sequentially numbered extensions or trunks, you may optionally press Next (). This saves your entry and automatically provides the number of the next extension or trunk in the sequence, thus saving you several steps. If Next displays on the screen, you can us e it with the current option.

• In most cases, you will be at an intermediate step in the procedure you have just completed. At that point, you can select one of the options shown on the screen and continue programming, or you can press Exit ()

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again. This usually takes you back to the System Programming menu. If not, you can continue programming on the current screen or press Exit () again.

Exiting System Programming

Use the information in the following table to return to the System Programming menu, the main menu (Menu Mode screen), or the Home screen.

Exiting System Programming

To return to: On the console, press: On the PC, press:

Previous menu (or, in some

Exit  cases, to go to next item to program)

Main menu Menu  Normal call handling Home 

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Setting Basic System Operating Conditions

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Setting Basic System Operating Conditions

The procedures in this section are related to the system, rather than to the operation of telephones, operator positions, lines, or trunks. For a list of all

system operating conditions that can be set, see “Basic System Operating Conditions” in Chapter 3, “Programming Procedures,” in The procedures included in this section are those you may need to perform more frequently.

Setting System Date

Use this procedure to change the system date. This feature allows you to set the month, day, and year that appear on display telephones and on Station Message Detail Recording (SMDR) reports.

The system date must be set correctly. System date affects the functioning of several system features and applications, including Automatic Backup, Night Service, SMDR reports, stand-alone Auto Attendant systems, voice mail, and Reminder Service.

System Programming

Console Procedure

PC Procedure

System→Date→Drop→Dial current date or

→Enter→ Exit

time

→ or →7 + I→Type current

date

→→

Setting System Time

Use this procedure to change the system time. This feature allows you to set the time that appears on display telephones and on SMDR reports.

The system time must be set correctly. System time affects the functioning of several system features and applications, including Automatic Backup, Night Service, SMDR reports, stand-alone Auto Attendant systems, voice mail, and Reminder Service.

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NOTE:

Be sure to change the system time appropriately when Daylight Savings Time starts and when it ends.

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Console Procedure

System→Date or Time→Drop→Dial current time→ Enter→Exit

PC Procedure

→ or →7 + I→Type current

→→

time

Backing Up the System

Use this procedure to make a copy of your customized system data. The backup does not copy any application data. For information about application backup, see the documentation for the application.

NOTE:

By default, the system is set to perform a backup automatically once a week. You can change this to daily backups or to manual backups. For

more information, see “Automatic Backup” in the “Memory Card” section in Chapter 3, “Programming Procedures” in

Programming

If any type of programming is taking place at another extension when you begin the backup procedure, the backup is canceled and the number of the first busy extension appears on the screen. Attempt the backup procedure again when the busy extension becomes idle.

Console Procedure

Insert memory card→System→Back/Restore→

Backup→Select backup file→Dial new backup

filename (1 to 11 characters)→Enter→Yes→Exit→Exit→Exit

System

PC Procedure

Insert memory card→→→→Select back up file

→Type the new backup filename (1 to 11

characters)

→→ →→→

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Performing Centralized Telephone Programming

Centralized telephone programming allows you to program any feature that can be programmed by individual telephone users or by operators. Certain features can be copied from one extension to another in the system.

In addition, the following features can be programmed only by using centralized programming:

• Barge-In

• Headset Hang Up

• Intercom buttons: all types (Key and Behind Switch mode only)

• System Access buttons: all types (Hybrid/PBX only)

• Service Observing button (Release 6.1 and later systems)

• If you are programming features onto a single telephone, see

Programming Features onto a Single Telephone” later in this section.

“

• If you are programming several telephones of the same type (that is, all

analog, all MLX, all MLS, or all ETR), see “

Buttons” later in this section.

• If you are copying outside line/trunk button assignments, pool dial-out code

restrictions (Hybrid/PBX only), and Night Service information (for operator positions only), see “ section.

From the centralized programming menu, you can perform centralized telephone programming by using telephone programming codes or selecting features from the List Feature menu. See “ programming codes. For detailed information about the List Feature menu, see “Using the List Feature Menu” in Chapter 4, “Centralized Telephone Programming,” in

System Programming

Copying Line/Trunk Button Assignm ent s” later in this

Features” in Chapter 1 for a list of telephone

Copying Feature and SA/ICOM

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Programming Features onto a Single Telephone

At the Centralized Programming menu, use the following procedure to program features onto a single telephone. See “

codes.

Features” in Chapter 1 for a list of feature

Console Procedure

PC Procedure

Sys Programming→More→Cntr-Prg→Program Ext→Dial ext. no.→Enter→Start→Select

→Dial feature code→Enter→(repeat from

button beginning to program another button)

→→→→Type ext.

→→→

no. Select button (=%+ function key or 7 + function key)

→Type feature code→→(repeat from

beginning to program another button)

→Exit

→

Copying Feature and SA/ICOM Buttons

Use the Copy Extension feature to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. Program the features individually on an extension to create a template that can then be copied to other extensions in the system.

Only extensions of the same type can be copied to one another (that is, analog to analog, MLX to MLX, MLS to MLS, and ETR to ETR) because the four telephones have different button layouts. You need one template for each type of telephone in your system.

A Multi-Function Module’s (MFM) programming can be copied to or from another MFM. A Direct Line Console (DLC) can be copied only to another DLC.

cannot

Single-line telephone and QCC features

be copied.

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For features that can be copied, see “Features That Can Be Copied” in the “Copy Extension” section of Chapter 4, “Centralized Telephone Programming,” in

System Programming.

Console Procedure

PC Procedure

More→Cntr-Prg→Copy Ext→Dial copy from ext.

→ Enter→Dial copy to e xt. no .→Enter→(return

no.

to “Dial copy from ext. no.”

to copy another extension)

→→→Type copy from ext. no.→→

Type copy to ext. no.→→(return to “Type copy from ext. no.”

to copy another extension)

Copying Line/Trunk Button Assignments

Use this procedure to copy outside line/trunk button assignments, pool dial-out code restrictions (Hybrid/PBX only), and Night Service information (for operator positions only). You can copy from one extension to another or to a block of extensions with identical requirements.

If you are copying assignments from an operator position to a block of extensions that includes both operator and non-operator extensions, the information is copied only to the operator positions; the non-operator positions are not affected. Similarly, if you are copying assignments from a non-operator position to a block of extensions that includes both operator and non-operator extensions, the information is copied only to the non-operator positions; the operator positions are not affected. The system does not provide an error tone to signal that the copy did not work for all of the extensions in the block.

Console Procedure

To copy to a single extension:

Extensions→Line Copy→Single→Dial copy

from ext. no. no.

→Enter→Exit→Exit

→Enter→Dial copy to ext.

To copy to a block of extensions:

Extensions→Line Copy→Block→Dial copy

from ext. no. block block

→Enter→Dial ext. no. of first telep hone in → Enter→Dial ext. no. of last telephone in →Enter→ Exit→Exit

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PC Procedure

To copy to a single extension:

→→→Type copy from ext. no.→→

Type copy to ext. no.→→→ To copy to a block of extensions:

→→→Type copy from ext. no.→→

Type ext. no. of first telephone in block→→ Type ext. no. of last telephone in

→→→

block

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Managing Telephones

This section includes adding, moving, and removing extensions; assigning a HotLine extension; and changing calling restrictions.

Adding/Removing an Extension

When you add or remove an extension, you must first understand system numbering. In addition, when adding an extension, you must make decisions about which features and buttons to assign to the extension and when removing an extension you must remove all features that were programmed for that extension. Also, when removing an extension, you must remove it from any groups and lists to which it is assigned (for example, allowed lists, calling restrictions, coverage, calling group, pickup group, paging group, and/or night service).

See both “System Renumbering” and “Extensions” in Chapter 3 in

Programming

required to add or remove an extension.

• If your system uses the Set Up Space numbering plan (see Form 2a in

System Planning

Single Renumbering” on page 54.

“

• If your system uses the Set Up Space numbering plan (see Form 2a in

System Planning

see “

• If you are adding or removing a personal line, Loudspeaker Paging, or Pool buttons, see “

page 55.

• If you are adding an extension and you want to copy line/trunk button assignments, pool dial-out code restrictions (Hybrid/PBX only), and Night Service information (for operator positions only), see “

Button Assignments” on page 50.

• If you want to assign or unassign ICOM or SA buttons, see

Assigning/Unassigning ICOM or SA Buttons” on page 55.

“

for detailed information about system numbering and the planning

) and you want to add or remove a single extension, see

) and you want to add or remove a group of extensions,

Block Renumbering” on page 54.

Assigning/Unassigning Trunks or Pools to Extensions” on

Copying Line/Trunk

System

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• On the MLS-12 and MLS-12D telephones, some features and lines may be assigned to telephone buttons that do not have lights. You may want to reassign the features or lines to buttons with lights. To do this, see

Assigning/Unassigning ICOM or SA Buttons” on page 55.

“

• The system software cannot distinguish between ETR-6 and MLS-6 telephones; it sees the two telephones as one type of telephone. The default button assignments, however, are different. You should change the MLS-6 button assignments to the ETR-6 assignments to reduce confusion. To do this, see “

Assigning/Unassigning ICOM or SA Buttons” on page 55.

• If you need to program a 412 LS-ID-ETR or 016 ETR module for tip/ring functionality, see “

Programming for Tip/Ring on 412 LS-ID-ETR and 016

ETR Modules” on page 56.

• If the telephone you are adding or removing is an analog multiline telephone and does not have a built-in speakerphone (BIS) or Hands-Free Answer on Intercom (HFAI), you must identify it as such to the system. See

Identifying Analog Multiline Telephones without BIS or HFAI Capability” on

“ page 57.

• If the telephone you are adding or removing is an analog multiline telephone and requires a dedicated pair of extension jacks to provide the Voice Announce feature when the telephone is busy, you must identify it as such to the system. See “

Identifying Analog Multiline Telephones for the

Voice Announce Feature” on page 58.

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• If you are adding a Business Cordless 905 telephone or a TransTalk MDC or MDW telephone connected through an ETR module, the system assigns buttons the same as those assigned for an MLS-12D telephone.

• If the telephone you are adding or removing is an analog multiline telephone and requires a dedicated pair of extension jacks to provide voice and data features, you must identify it as such to the system. See

Identifying Analog Multiline Telephones at Data Workstations” on page 58.

“

• To program or remove any additional features to the extension, refer to “Optional Telephone Features,” “Optional Group Features,” and “System Features” in Chapter 3 in

System Programming

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Single Renumbering

If your system uses the Set Up Space numbering plan and you want to add, remove, or move a single extension, use this procedure to single-renumber the extension jack.

NOTE:

A system forced idle occurs when you perform this task.

Console Procedure

PC Procedure

SysRenumber→Single→Select item→Dial old e xt.

→Enter→Dial new ext.

no.

→Enter→Exit→Exit

no.

→→Select item→T ype old ext.

→→Type new ext. no.→→→

no.

Block Renumbering

If your system uses the Set Up Space numbering plan and you want to add, remove, or move a group of extensions, use this procedure to renumber the group of extensions. Both the original numbers and the numbers they are being changed to must be sequentially numbered.

NOTE:

A system forced idle occurs when you perform this task.

Console Procedure

PC Procedure

SysRenumber→Block→Select type of group→Dial

no. of first group member group member no.

→Enter→Exit→Exit→ Exit

→ Enter→Dial new beginning

→Enter→Dial no. of last

→→Select type of group →Type no. of first

group member

→→Type no. of last group member

→→

Type new beginning no.→→→→

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Assigning/Unassigning Trunks or Pools to Extensions

If you are adding or removing a personal line, Loudspeaker Paging, or Pool buttons (Hybrid/PBX only), use this procedure to assign or unassign the outside lines/trunks to the buttons on the telephone.

Console Procedure

To program a single line/trunk:

Extensions→Lines/Trunks→Dial ext.

→Enter→ Entry Mode→Dial line/trunk

no. no.

→Enter→Exit→Exit

To program a block of lines/trunks:

Extensions→Lines/Trunks→Dial ext.

no.

→Enter→ Select trunk range→Toggle LED

→Enter→Exit→

on/off

Exit

PC Procedure

To program a single line/trunk:

→→Type ext. no.→→→Type

line/trunk no. To program a block of lines/trunks:

→ →→

→→Type ext. no.→→Select trunk

→

range Toggle letter G on/off→→→

Assigning/Unassigning ICOM or SA Buttons

Use this procedure to assign or unassign the Intercom (ICOM) buttons used to make and receive inside calls. In Hybrid/PBX mode only, use this procedure to assign or unassign System Access (SA) buttons used to make and receive inside and outside calls.

Console Procedure

To program an extension:

Sys Programming→More→Cntr-Prg→Program Ext→Dial ext. no.→Enter→Start→Select

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button→Dial feature code (*16 or *18) another bu tton)

To co py extension programming:

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→Enter→(repeat from beginning to program

→Exit→Exit

Sys Programming→More→Cntr-Prg→Copy ext→Dial copy from ext. no.→Enter→Dial copy to

→Enter→

ext. no.

Exit→Exit

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PC Procedure

To program an extension:

→→→→Type ext.

no.

→→→

Select button (=%+ function key or 7 + function

→Type feature code (*16 or *18)→→(repeat

key) from beginning to program another button)

To co py extension programming:

→

→→→→Type copy from ext.

no.

→→

Type copy to ext. no.→→→

Programming for Tip/Ring on 412 LS-ID-ETR and 016 ETR Modules

Use this procedure to program ports 9 through 12 on the 412 LS-ID-ETR module or ports 11 through 16 on the 016 ETR module as T/R ports.

When a port on a 412 LS-ID-ETR or 016 ETR module is changed from ETR to T/R or from T/R to ETR, all programming assigned to the extension (such as inclusion in coverage groups and calling groups) is cleared and the extension is restored to the functionality defined with the factory settings (such as calling restrictions and button ass ig nme nts ).

NOTE:

A system forced idle occurs when you perform this task. In addition to assigning either T/R or ETR functionality, with this task you are also able to determine whether a port on a 412 LS-ID-ETR or 016 ETR module has been administered as T/R or ETR. However, because this

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task forces the entire system into a forced idle state, it is recommended you do not use it to determine how the port has been administered. Instead, to determine the functionality of an ETR port, it is recommended that you do one of the following:

■

Print an Extension Print Report. The report shows:

— “T/R” if the port is programmed as T/R — “ETR” if the port is programmed as ETR and an MLS or ETR

telephone is connected to the port

— “UNEQUIPPED” if the port is programmed as ETR and an MLS

or ETR telephone is not connected to the port

■

View the extension profile by using this procedure:

Maintenance→

Port→Station The profile shows the same information as previously listed for the Extensions Print Report.

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→Status

Console Procedure

PC Procedure

Extensions→More→More→ETR→Type ext.

→ Enter→Select port type (ETR or Tip

no. Ring)

→Enter→ Exit→Exit

→→→→Type ext. no.→→

Select port type (ETR or Tip Ring)→→→

Identifying Analog Multiline Telephones without BIS or HFAI Capability

Use this procedure to identify analog multiline telephones with flat membrane buttons that do not have Built-in Speakerphone (BIS) or Hands-Free Answer on Intercom (HFAI) capability. The models that must be identified are 5-button, 10-button, 34-button, and 34-button deluxe analog multiline models with flat membrane buttons.

Keep the factory setting for analog multiline models with raised plastic buttons, including the following models: 10-button HFAI, 34-button with speakerphone (SP-34), 34-button with speakerphone and display (SP-34D), BIS-10, BIS-22, BIS-34, BIS-22D, and BIS-34D.

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This procedure is not necessary for MLX or single-line telephones.

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Console Procedure

PC Procedure

Extensions→BIS/HFAI→Dial ext.

→Enter→Exit→ Exit

no.

→→Type ext. no.→→→

Identifying Analog Multiline Telephones for the Voice Announce Feature

Use this procedure to dedicate a voice or voice pair to be used to provide the Voice Announce feature on an analog multiline telephone when it is busy.

The extension number associated with the first (odd-numbered) extension jack in

the pair is the telephone’s extension number. The extension number for the second (even-numbered) extension jack is dedicated to the Voice Announce feature when the telephone is busy, or off-hook. Calls cannot be placed to the extension jack reserved for the Voice Announce feature when the telephone is busy.

The Voice Announce feature must be disabled at data workstations.

NOTE:

This procedure does not apply to MLX telephones (Voice Announce when the telephone is off-hook is automatically provided) and cannot be programmed for ETR, MLS, and single-line telephones.

Console Procedure

Extensions→VoiceSignl→Dial ext.no.→ Enter→

Exit→Exit

PC Procedure

→→Type ext. no.→→→

Identifying Analog Multiline Telephones at Data Workstations

Use this procedure to dedicate a pair of extension jacks to provide the voice and data to an analog data workstation. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone’s extension

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number. The extension number for the second (even-numbered) extension jack is dedicated to Data.

Calls cannot be placed to the extension jack reserved for data. The Voice Announce feature must be disabled at data workstations.

When you select Enter after entering the voice extension number in the data entry screen, the system automatically assigns the data extension. Use the Inspect feature to verify extension pairs.

Console Procedure

More→Data→Voice/Data→Dial ext . no.→

Enter→Exit

PC Procedure

→→→Type ext. no.→→

Moving an Extension

When you move an extension, you must renumber the extension. Renumbering changes the extension number, but the programming of the extension stays the same.

To renumber an extension or group of extensions, see “

Single Renumbering” on

page 54 or “Block Renumbering” on page 54.

Assigning a HotLine Extension

When a user lifts the handset of a HotLine telephone, the telephone automatically dials an inside extension or outside number. This feature is designed to allow immediate access to certain numbers—for example, an 800 number catalog sales department, a security office, a hotel concierge, or another inside or outside destination that people need to reach quickly and effortlessly.

Console Procedure

Extensions→More→More→HotLine→Dial

hotline ext. no.

→Enter→Exit→Exit

PC Procedure

→→→→Type hotline ext.

no.

→→

%→

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Changing Calling Restrictions

Use this procedure to change individual extensions’ calling restrictions to one of the following:

• Unrestricted

• Restricted from making all outgoing calls

• Restricted from making toll calls

Changing calling restrictions may affect other features, including Allowed Lists, Auto Dial, Automatic Route Selection (ARS), Callback, Conference, Coverage, Disallowed Lists, Display, Extension Status, Forward and Follow Me, Night Service, personal lines, Pools, Speed Dial, and SA/ICOM buttons. For more information, see the

Feature Reference

Console Procedure

PC Procedure

Extensions→Restriction→Dial ext.

→Enter→ Select restriction→Enter→Exit

no.

→→Type ext. no.→→Select restriction→ →

Changing Trunk-to-Trunk Transfer Status

Use this procedure to enable or disable trunk-to-trunk transfer at one or more extensions. Trunk-to-trunk transfer is the transferring of an outside call to another outside number. When trunk-to-trunk transfer is allowed, there is a risk of toll fraud.

SECURITY ALERT:

The factory setting for all extensions, including voice messaging (VMI) ports and remote access barrier codes, disallows trunk-to-trunk transfer. If you elect to enable this feature at an extension, consider the risk of toll-fraud abusers obtaining access to your system and calling out of the system using this feature.

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Console Procedure

PC Procedure

Extensions→More→More→TrkTransfer→

Toggle LED on/off or dial ext. no.

→Enter→Exit→Exit

→→→→Toggle letter R on/off or

type ext. no.

→→→

Changing Coverage Delay Rings

Use this procedure to change coverage delay rings at an extension. Coverage delay is specified by ring delay settings for each extension.

Feature Reference

The detailed tables and illustrations that highlight the enhancements provided in Release 4.1 and later systems. Before programming coverage delays, you should review this information.

Console Procedure

provides a full description of Coverage options, including

Change the number of rings before a call is sent to Group Coverage receiver s:

Extensions→More→More→Cover Delay→ Group→Dial sender’s ext. no.→Enter→

Dial no. of rings (1 to 9)→Enter→Exit→Exit Change the delay for Primary C over buttons prog rammed

for Delay Ring; change the additional delay before a call is sent to Group Coverage receivers when Primary or Secondary Coverage Receivers are available:

PC Procedure

Extensions→More→More→Cover Delay→ Primary→Dial sender’s ext. no.→Enter→

Dial no. of rings (1 to 6)→Enter→Exit→Exit Change the delay for Secondary Cover buttons

programmed for Delay Ring:

Extensions→More→More→Cover Delay→ Secondary→Dial sender’s ext. no.→Enter→

Dial no. of rings (1 to 6)→Enter→Exit→Exit Change the number of rings before a call is sent to Group

Coverage receiver s:

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→→→→→Type sender’s ext.

→ →Type no. of rings (1 to

no.

→→→

Change the delay for Primary C over buttons prog rammed for Delay Ring; change the additional delay before a call is sent to Group Coverage receivers when Primary or Secondary Coverage Receivers are available:

→→→→→Type sender’s ext.

no.

→ →Type no. of rings (1 to

→→→

6) Change the delay for Secondary Cover buttons

programmed for Delay Ring:

→→→→→Type sender’s ext.

→%→Type no. of rings (1 to

no.

→→→

Adding/Removing a Line

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Y ou must contact your central office to obtain a new line or to disconnect a line. If you are adding a line, after the central office is contacted, call Lucent Technologies at 1-800-247-7000 to arrange for a Lucent Technologies technician to connect the line to the system and set it up (charges may apply).

NOTE:

If you are adding a line but there is no spare jack, you also need to add a new module. Contact your Lucent Technologies representative. After the line is connected and set up, or after it is disconnected, you must program it.

Assign the line to or unassign the line from a pool, to/from extensions (if it is a personal line), to/from a calling group, or to/from Remote Access, as appropriate.

See “Extensions” in Chapter 3 in

System Programming

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Managing the DLC and QCC Operator Positions

This section provides summary procedures for assigning or removing a DirectLine Console (DLC) or Queued Call Console (QCC) operator position. Prior to assigning a DLC or QCC operator position, you must make decisions about which features and buttons to assign to the extension. Refer back to

Adding/Removing an Extension” earlier in this chapter.

“

A detailed discussion of system operator positions is provided in “System Operator Positions” in Chapter 3, “Programming Procedures,” in

Programming

Assigning a DLC Operator Position

Use this procedure to assign DLC operator positions to the first and fifth extension jacks on an MLX or analog multiline module. You cannot assign a DLC operator position on an ETR module.

System

The first jack on the first extension module in your system is automatically assigned as the primary operator position.

NOTE:

A system forced idle occurs when you perform this task.

Console Procedure

PC Procedure

Operator→Positions→Direct Line→Dial

ext. no.

→ Enter or Delete→Store All

→→→Type ext . no.→ or →

Assigning a QCC Operator Position

Use this procedure to assign a QCC operator position to the first and fifth extension jacks of an MLX module. The first jack on the first extension module in

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your system is automatically assigned as the primary operator position. QCC button assignments are automatic and factory-set.

QCC operators serve as central answering positions for all incoming calls. Incoming calls are held in the QCC queue and are directed to each QCC operator in a prioritized sequence. The calls are received one at a time, regardless of the number of incoming calls to the system.

NOTE:

A system forced idle occurs when you perform this task.

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Console Procedure

PC Procedure

Operator→Positions→Queued Call→Dial

→ Enter or Delete→Store Al

ext. no.

→→→Type ext . no.→ or →

Assigning QCC Operator to Receive Calls

Use this procedure to specify whether or not incoming calls on each line/trunk ring into the QCC queue and to identify the QCC system operator positions that receive incoming calls on each line/trunk.

Console Procedure

To program a single line/trunk:

LinesTrunks→More→QCC Oper→Dial ext. no.→ Enter→Select entry mode→Dial line/trunk

→Enter→ Exit→Exit

no. To program a block of lines/trunks:

LinesTrunks→More→QCC Oper→Dial ext. no.→ Enter→Select block of lines/trunks→Toggle LED

on/off

→ Enter→Exit→Exit

PC Procedure

To program a single line/trunk:

→→→Type ext. no.→→→

Type line/trunk no.→→→ To program a block of lines/trunks:

→→→Type ext. no.→→

Select block of lines/trunks→Toggle letter G on/off→

→→

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Assigning QCC Queue Priority Level

Use this procedure to assign QCC queue priority level values (1 to 7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which calls are sent to the QCC operator positions. Call priority 1 is the highest priority, and 7 is the lowest priority. The default value is 4.

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Console Procedure

To program a single line/trunk:

LinesTrunks→More→QCC Prior→

Dial priority level (1 to 7)→Enter→Select entry mode

→

Dial trunk no.→Enter→Exit→Exit To program a block of lines/trunks:

LinesTrunks→More→QCC Prior→

Dial priority level (1 to 7)→Enter→Select block of

→

lines Toggle LED on/off→Enter→Exit→Exit

PC Procedure

To program a single line/trunk:

→→→Type priority level (1 to 7)→

Select entry mode→Type trunk no.→→→ To program a block of lines/trunks:

→→→Type priority level (1 to 7)→→

Select block of lines→Toggle letter G on/off

→→→

Adding Optional Operator Features

In Hybrid/PBX mode, you can add the following features to the DLC and/or QCC operator positions.

• You can add Operator Hold Timer to both the DLC and QCC operator positions.

• You can add DLC Operator Automatic Hold to DLC operator positions only.

• You can add the following features to QCC operator positions only:

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—Hold Return — Automatic Hold or Release — Q u eue over Thres hold — Elevate Priority — Calls-in-Queue Alert — QCC Operator to Receive Call Types — Call Type Queue Priority Level — Voice Announce (Release 4.0 and later systems only) — M es sa ge Center Operation — Automatic or Manual Extended Call Completion — R etur n Ring — Position-Busy Backup

NOTE:

Some of these options cannot be programmed for an individual operator position, but rather to all operator positions in the system. These are: Operator Hold Timer, Hold Return, Automatic Hold or Release, Extended Call Completion, Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to Receive Call Types. In addition, only one Position-Busy Backup can be programmed per system.

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Setting Operator Hold Timer

Use this procedure to set the length of the operator hold timer for all DLCs and QCCs. If the system operator does not pick up the call within the time programmed, an abbreviated ring reminds the operator that a call is being held.

This option cannot be programmed for individual operator positions.

Console Procedure

PC Procedure

Operator→Hold Timer→Drop→Dial no. of

seconds (10 to 255 seconds)

→Enter→Exit

→→7 + I→Type no. of seconds (10 to 255

seconds)

→→

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Enabling the DLC Operator Automatic Hold

Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection.

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Console Procedure

Operator→DLC Hold→Automatic Hold Enable or Automatic Hold Disable→Enter→Exit

PC Procedure

→→ or →→

Programming Hold Return

Use this procedure to determine whether calls on hold are returned to the QCC queue or remain on hold on the QCC operator console after the hold timer has expired twice. After the hold timer expires the first time, the operator hears an abbreviated ring as a call-on-hold reminder. If another call is received at the same time that the hold timer expires, 10 seconds are added to the programmed operator hold timer interval for the first call. If the QCC operator does not pick up a call by the time the hold timer expires twice, the call can be programmed to either remain on hold or return to the QCC queue.

This option cannot be programmed for individual QCC operator positions. The single setting applies to all QCC operator positions.

Console Procedure

Operator→Queued Call→Hold Rtrn→ Return to Queue or Remain on Hold→Enter→Exit→ Exit

PC Procedure

→→→ or →→→

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Programming Automatic Hold or Release

Use this procedure to specify whether a call in progress (on a Call button) is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another button.

This option cannot be programmed for individual QCC operator positions. The single setting applies to all QCC operator positions.

Console Procedure

Operator→Queued Call→HoldRelease→ Auto Hold or Auto Release→Enter→Exit→Exit

PC Procedure

→→→ or →→→

Setting Queue over Threshold

Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.

Console Procedure

Operator→Queued Call→Threshold→Drop→

Dial no. of calls (0 to 99)→Enter→Exit→Exit

PC Procedure

→→→7 + I→Type no. of calls (0 to

99)

→

→→

Programming Elevate Priority

Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level. If priority is set to 0, calls are not prioritized.

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Console Procedure

Operator→QueuedCall→ElvatePrior→Drop

→

Dial no. of seconds (0 for same priority or 5 to

→Enter→

30)

Exit→Exit

PC Procedure

→→→7 + I→Type no. of seconds (0

for same priority or 5 to 30)

→→→

Programming Calls-In-Queue Alert

Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue.

Console Procedure

Operator→Queued Call→InQue Alert→

Dial ext. no.→Enter→InQue Alert Enable or

InQue Alert Disable→Enter→Exit→Exit

PC Procedure

→→→Type e xt. no.→→ or → →→

Programming a QCC Operator to Receive Call Types

Use this procedure to specify which QCC operators receive the following types of calls:

• Dial 0 calls (internal calls to the system operator).

• DID calls to invalid destinations (unassigned extension numbers).

• Calls to the Listed Directory Number (extension for the QCC queue).

• Calls programmed to return to the QCC queue (returning from directing, camped-on, held calls, and operator parked calls).

• Group Coverage calls.

• Forward/Follow Me calls.

The QCC queue can be a receiver for the maximum number of coverage groups (30).

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Console Procedure

Operator→Queued Call→Call Types→

Select a call type→Operator→Dial coverage group no.

→

Enter→Dial ext.

→Enter→Exit→Exit→Exit→

no.

Exit→Exit

PC Procedure

→→→Select a call type→→

Type coverage group no.→→Type ext. no.

→→→

→→→

Assigning QCC Call Type Queue Priority Level

Use this procedure to assign a priority value (1 to 7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The default value is 4. The QCC queue priority level is assigned for the following types of calls:

• Dial 0 calls (internal calls to the system operator).

• DID calls to invalid destinations (unassigned extension numbers).

• Calls to the Listed Directory Number (extension for the QCC queue).

• Calls programmed to return to the QCC queue (returning from extending, camped-on, held calls, and operator parked calls).

• Group Coverage calls.

• Calls signed in (Follow) or forwarded to the system operator.

• Calls to a system operator extension number.

This procedure does not include programming the QCC queue priority level for individual lines or trunks to ring into the queue. See “

Assigning QCC Queue

Priority Level” on page 65.

Console Procedure

Operator→Queued Call→Call Types→

Select call type→Priority→Drop→Dial priority level

→Enter→Exit→Exit→Exit→Exit

(1 to 7)

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PC Procedure

→→→Select call type→→7 +

I→

Typepriority level (1 to

→→→→→

Enabling Voice Announce

Use this procedure to enable or disable Voice Announce for the QCC. Voice Announce is available only on a QCC in Release 4.0 and later.

When Voice Announce is enabled, every QCC in the system has one Voice Announce Call button, the Call 5 (Ring/Voice) button. All Intercom calls that originate from a QCC Call 5 (Ring/Voice) button are delivered as Voice Announce calls.

When Voice Announce is disabled, all Intercom calls originating at the QCC Call buttons are Intercom Ringing calls.

Console Procedure

Operator→Queued Call→More→Voice Annc→ Enabled or Disabled→Enter→Exit→Exit

PC Procedure

→→→→ or →→→

Programming for Message Center Operation

Use this procedure to designate one or more QCC operator positions to operate as a message center. The following options are automatically set for the message center position:

• Incoming calls are not directed to this position.

• Returning calls are directed to this position (return from extending and operator parked calls).

• All group coverage calls are directed to this position.

• All DID calls to invalid destinations are directed to this position.

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Designating message center operation does not change any call type option programming, except that the call types mentioned above are added to the calls received at the QCC Message Center.

Console Procedure

PC Procedure

Operator→Queued Call→Msg Center→

Dial QCC ext. no.→Enter→Exit→Exit→Exit

→→→Type QCC ext.

→→→

no.

Programming for Extended Call Completion

Use this procedure to specify one of the two basic options shown below for QCC operator positions with a DSS only:

• Automatic Completion. Allows one-touch call transfer—that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.

• Manual Completion. QCC operators must press the Release button to complete the transfer when transferring a call using a DSS.

This option cannot be programmed for individual QCC operator positions. The setting applies to all QCC operator positions.

Console Procedure

Operator→Queued Call→ExtndComplt→ Automatic Complete or Manual Complete→Enter→ Exit→Exit

PC Procedure

→→→ or →→→

Setting Return Ring

Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position.

This option cannot be programmed for individual QCC operator positions. The setting applies to all QCC operator positions.

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NOTE:

If you want unanswered calls to proceed to voice mail, lengthen the return ring setting.

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Console Procedure

Operator→Queued Call→Return Ring→Drop→

Dial no. of rings (1 to 15)→Enter→Exit→Exit

PC Procedure

→→→7 + I→Type no. of rings (1 to

→

15)

→→

Programming for Position Busy Backup

Use this procedure to designate or remove the calling group to provide the backup position for the QCC queue. The specified calling group receives incoming calls when all QCC operator positions are in position-busy mode.

Position Busy Backup is programmed for the QCC queue rather than for individual QCC operator positions. The calling group designated as the QCC queue backup serves as the backup for the Remote Access feature and as backup when the QCC is being used as the system programming console.

Only one Position Busy Backup can be programmed per system.

Console Procedure

Operator→Queued Call→More→QCC Backup→

Drop→Dial ext. number→Enter or

Delete→Exit→Exit

PC Procedure

→→→→7 + I→Type ext.

number

→

 or →→

Connecting Auxiliary Equipment

This section provides procedures to program line/trunk or extension jacks used

for auxiliary equipment and applications—for example, a music source for

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Music-On-Hold, loudspeaker paging equipment, maintenance alarms, or a fax machine.

This section also provides procedures to specify the extensions that receive a message-waiting indication (MWI) and procedures to specify the touch-tone duration and the interval between digits in codes sent between the voice messaging system and the commu nic at ion s sy st em.

Programming for Music-On-Hold

Use this procedure to identify the line/trunk jack reserved for connection of a music source, such as a radio, tape player, or stereo system. Only one Music-On-Hold line/trunk jack is allowed per system. Note the following conditions:

• You cannot assign the line/trunk identified for Music-On-Hold to a line/trunk pool. If the line/trunk is currently assigned to a pool, you must remove it before you program this option.

• You cannot assign the line/trunk identified for use with Music-On-Hold to a button on any telephone or as a Remote Access trunk.

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• You cannot use the line/trunk jack identified for Music-On-Hold for a loudspeaker paging system or maintenance alarm.

In Release 6.0 and later systems, each system in a private network must have its own music source. A music source connected to a remote private networked switch cannot be used by the local system.

Console Procedure

AuxEquip→MusicOnHold→Dial line/trunk

no.

→Enter→

Exit

PC Procedure

→→Type line/trunk no.→→

Programming for Loudspeaker Paging

Use this procedure to identify the line/trunk jack reserved for connection of loudspeaker paging equipment. A maximum of three single-zone or multizone

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loudspeaker paging systems can be connected to the system. Note the following conditions:

• You cannot assign the line/trunk identified for loudspeaker paging equipment use to a line/trunk pool. If the line/trunk is currently assigned to a pool, you must remove it before you program this option.

• You cannot assign the line/trunk identified for loudspeaker paging equipment use as a Remote Access line/trunk.

• You cannot use its jack for Music-On-Hold or maintenance alarm.

Console Procedure

AuxEquip→Ldspkr Pg→Dial line/trunk

→Enter→

no.

Exit

PC Procedure

→→Type line/trunk no.→→

Programming for Fax Machines

Use this procedure to assign the extension jack used to connect the fax machine. To remove a fax machine and free the extension jack for another use, you must remove the extension jack assignment.

In addition, you can specify the extensions to receive a message-waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the MWI.

A maximum of 16 fax machines can use the Fax Message Waiting feature. Additional fax machines (more than 16) can be installed, but these machines cannot use this feature.

NOTE:

Fax machines should not be connected to analog multiline telephones with a General-Purpose Adapter (GPA). In a GPA configuration, features cannot be assigned to the fax machine independently of the telephone.

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You can specify up to four telephones to receive the MWI when a fax transmission is received. Fax machines can only send and not receive MWIs.

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Console Procedure

PC Procedure

Programming for Maintenance Alarms

Use this procedure to identify the line/trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur.

To program an extension for a fax machine:

AuxEquip

Enter→Exit

To have a message waiting light for a fax machine:

→Extension→Dial ext. no.→Enter→

Fax

Exit→Msg Waiting→Dial fax machine ext.

→ Enter→Dial MWI ext.

no.

→Enter→Threshold→Drop→Dial no. of

no. seconds (0 to 30)

To program an extension for a fax machine:

→→→Type ext. no.→→



To have a message waiting light for a fax machine:



→→Type ext. no.→→→→

Type fax machine ext. no.

→ → → 7%

no. (0 to 30)

→Fax→Extension→Dial ext. no.→

→Enter→Exit→Exit

→→Type MWI ext.

I→Type no. of seconds

→→→

You cannot assign the line/trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its line/trunk jack to connect a loudspeaker paging system or Music-On-Hold.

Console Procedure

PC Procedure

AuxEquip→MaintAlarms→Dial line/trunk

→Enter→

no.

Exit

→→Type line/trunk no.→→→

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Programming for Voice Messaging System and Automated Attendant

Use this procedure to specify the touch-tone duration and the interval between digits in codes sent between a voice messaging system and the communications system. The touch-tone duration and interval between digit assignment must be the same as those programmed on the voice messaging system.

In addition, this procedure can be used to specify the number of rings before a call transferred to a local extension by the voice messaging system is sent to the backup position for both integrated and generic VMI ports. The number of rings cannot be programmed for individual voice messaging systems; the single setting applies for all.

SECURITY ALERT:

See “Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems” and “Security Risks Associated with Transferring through Voice Messaging Systems” in Appendix A of System Programming for details on preventing toll fraud.

Console Procedure

PC Procedure

AuxEquip→VMS/AA→TransferRtn→Drop→Di

al no. of rings (0 to 9)

→Enter→TT

Duration→Drop→Dial no. of ms (50 to 200 in

increments of 25) Drop→Dial no. of ms (50 to 200 in increments of 25)→

→Enter→TT Interval→

Enter→Exit→Exit

→→→7 + I→Type no. of rings (0 to

→

→→7 + I→Type no. of ms (50 to 200 in

increments o f 25) ms (50 to 200 in increments of 25)

→→→7 + I→Type no. of

→→→

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Managing Group Features

This section provides summary procedures for changing both group calling member assignments and group coverage member assignments.

Changing Group Calling Member Assignments

Use this procedure to assign or remove an extension to or from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.

Console Procedure

Extensions→More→Grp Calling→Members→

Dial calling group ext. no.→Enter→Dial ext.

→Enter→ Exit→Exit→Exit

no.

PC Procedure

→→→→Type calling group ext.

→ →Type ext. no.→→→→

no.

Changing Group Coverage Member Assignments

Use this procedure to assign or remove an extension to or from a coverage group. A coverage group is a group of senders. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers.

Console Procedure

PC Procedure

Extensions→More→Group Cover→Dial group

no. (1 to 30)→Enter→Dial ext.

→Enter→Exit→Exit

no.

→→→Type group no. (1 to 30)→→

Type ext. no.→→→

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Managing Lists

This section provides summary procedures for revising an allowed list and a disallowed list and assigning them to extensions.

Revising an Allowed List

Use this procedure to revise an allowed list. An allowed list is a list of telephone numbers that can be dialed from specified telephones, regardless of any calling restrictions assi gne d to the telepho nes.

An Allowed List provides some flexibility for extensions with calling restrictions by allowing specified extensions to dial certain numbers (for example, 911),

regardless of the extension’s calling restrictions. A Disallowed List takes precedence over an Allowed List.

Console Procedure

PC Procedure

Tables→AllowList→Dial list no. (0 to 7) a nd en try

no. (0 to 9) digits with leading 1 if neces sa ry)

→→Type list no. (0 to 7) and entry no. (0 to

→→

7 + I→Type telephone no. (1 to 6 digits with leading

1 if necessary)

→Enter→Drop→Dial telephone no . (1 to 6

→Enter→Exit

→→

NOTE:

In Release 3.1 and later systems, you can enter a star code (a star digit followed by a 2- or 3-digit number) before the telephone number in Allowed List and Disallowed List entries. The star codes that the system recognizes are:

•

2-digit codes: *(00–19, 40–99)

•

3-digit codes: *(200–399)

For more information on star codes, see “Star Codes and Allowed/Disallowed Lists” under

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“Allowed Lists/Disallo wed Lists ” in the

Feature

Reference.

Assigning an Allowed List to Extensions

Use this procedure to assign an established Allowed List to individual extensions. Note that more than one Allowed List can be assigned to an extension.

Console Procedure

PC Procedure

Tables→AllowTo→Dial list no. (0 to 7 )→Enter→

Dial ext. no.→Enter→Exit→Exit

→→Type list no. (0 to 7)→→Type ext.

no.

→ →→

Revising a Disallowed List

Use this procedure to revise a Disallowed List that contains telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones). A Disallowed List takes precedence over an Allowed List.

Console Procedure

Tables→Disallow→Dial list no. (0 to 7) and entry

no. (0 to 9)→Enter→Drop→Dial telephone no. (11 digits consisting of area code, exchange, and extension plus a wildcard Pause character entered by pressing the Hold

→Enter→Exit

button)

PC Procedure

→→Type list no. (0 to 7) and entry no. (0 to

→→

7 + I→Type telephone no. (11 digits consisting of

area code, exchange, and extension plus a wildcard Pause character entered by pressing the Hold

→→

button)

NOTE:

In Release 3.1 and later systems, you can enter a star code (a star digit followed by a 2- or 3-digit number) before the telephone number in Allowed

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List and Disallowed List entries. The star codes that the system recognizes are:

•

2-digit codes: *(00–19, 40–99)

•

3-digit codes: *(200–399)

For more information on star codes, see “Star Codes and Allowed/Disallowed Lists” under “Allowed Lists/Disallo wed Lists ” in the

Feature

Reference.

Assigning a Disallowed List to Extensions

Use this procedure to assign an established Disallowed List to individual extensions.

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Console Procedure

PC Procedure

Tables→DisallowTo→Dial list no. (0 to

→Enter→

7) Dial ext. no.→Enter→Exit→Exit

→→Type list no. (0 to 7)→→Type ext.

no.

→→ →

Managing Night Service Features

This section provides summary procedures for revising Night Service with group assignments and with coverage control.

Revising Night Service with Group Assignments

Use this procedure to add or remove extensions, lines (Release 4.1 and later systems only), and a calling group to a Night Service group for after-hours coverage.

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Console Procedure

PC Procedure

To assign a calling group to a Night Service group:

NightSrvce→GroupAssign→Calling Group→

Dial ext. no. of Night Service operator→Enter→ Dial calling group no.→Enter→Exit→Exit

To assign an extension to a Night Service group:

NightSrvce→GroupAssign→Extensions→

Dial ext. no. of Night Service operator→Enter→ Dial ext. no. of member→Enter→Exit→Exit

To assign a line to a Night Service group (Release 4.1 and later systems only):

NightSrvce→GroupAssign→Lines→

Dial ext. no. of Night Service operator→Enter→ Dial outside line no.

(801–880) To assign a calling group to a Night Service group:

→Enter→Exit→Exit

→→→Type ext. no. of Night Service

operator no.

To assign an extension to a Night Service group:

→ →Type calli ng grou p

→→→

→→→Type ext. no. of Night Service

operator member

To assign a line to a Night Service group (Release 4.1 and later systems only):

→ →Type ext. no. of →→→

→→→Type ext. no. of Night Service

operator (801–880)

→ →Type outside line no.

→→→

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Revising Night Service with Coverage Control

In Release 4.1 and later systems, you can coordinate the status of Coverage VMS Off buttons programmed at extensions with Night Service operation.

With this feature enabled (the factory setting is disabled), the following occurs:

• When Night Service is turned on, all Coverage VMS Off buttons are deactivated—that is, the programmed voice-messaging system calling group takes calls.

• When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation.

Issue 1

Console Procedure

To enable or disable Night Serv ic e w ith Cov era ge C ont rol:

NightSrvce→Cover Control→Enable or Disable→ Enter→Exit

PC Procedure

To enable or disable Night Serv ic e w ith Cov era ge C ont rol:

→→ or%→→

Changing Labels

This section provides summary procedures for changing labels for the following:

• Extension Directory

• Lines or Trunks

• Posted Message

• Group Calling

• System Speed Dial Directory

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Changing Extension Directory Labels

Use this procedure to change the alphanumeric system labels, so that display telephone users can identify the co-worker who is calling or leaving a message or to program the Extension Directory feature for MLX telephones.

A label can have a maximum of seven characters. Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-),

spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).

Console Procedure

PC Procedure

More→Labeling→Directory→Extension→ Dial ext. no.→Enter→Drop→Dial label (up to 7 characters)

→ Enter→Exit→Exit→Exit

→→→→Type ext. no.→→ 7 + I→Type label (up to 7

characters)

→→→ →

Changing Trunk Labels

Use this procedure to establish alphanumeric system labels for display telephone users to identify the line or trunk being used.

Each label can have a maximum of seven characters. Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).

Console Procedure

PC Procedure

More→Labeling→LinesTrunks→Dial line/trunk

→ Enter→Drop→Dial label (up to 7

no. characters)

→Enter→ Exit→Exit

→→→Type line/trunk no.→→ 7 + I→Type label (up to 7

characters)

→→→

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Changing Posted Message Labels

Use this procedure to change existing posted messages. Posted messages allow callers with display telephones to know why the called extension does not answer.

Each posted message can have a maximum of 16 characters. Labels can contain capital letters, numbers, and eight types of characters: ampersands (&),

dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).

Console Procedure

PC Procedure

More→Labeling→PostMessage→Dial message no. (1 to 20) characters)

→Enter→Drop→Dial message ( up to 16

→ Enter→Exit→Exit

→→→Type message no. (1 to

→→

20)

7 + I→Type message (up to 16 characters) →→

Changing Calling Group Labels

Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups.

Console Procedure

PC Procedure

More→Labeling→Grp Calling→Dial calling group ext. no. characters)

→Enter→Drop→Dial label (up to 7

→ Enter→Exit→Exit

→→→Type calling group ext.

no.

→→

7 + I→Type label (up to 7

characters)

→→→

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Changing System Speed Dial Labels

Use this procedure to change System Speed Dial numbers for all system users. You can also use this procedure to change the alphanumeric labels shown on the MLX display telephones.

There can be a total of 130 numbers, with a maximum of 1 1 characters per label. Labels can contain capital letters, numbers, and eight types of characters:

ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).

Console Procedure

More→Labeling→Directory→System→ Dial code no. (600 through 729)→Enter→Drop→ Dial label (up to 11 characters) Dial telephone no.→Enter→Yes or

→Enter→Backspace→

No→Enter→Exit→ Exit→Exit

PC Procedure

→→→→Type dial code no. (600

through 729) characters)

→→ or →→ →→

no.

→→7 + I→Type label (up to 11

→ →→Type telephone

Managing CTI Links

This section provides summary procedures to:

• Print a System Information report to determine the slot number of the MLX port on the 408 GS/LS-MLX, 408 GS/LS-ID-MLX, 008 MLX, or 016 MLX modules.

• Busy-out the MLX module.

• Add a Computer Telephony Integration (CTI) link.

• Remove a CTI link.

• Restore the MLX module.

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You must busy-out the module before you add or remove a CTI link and then restore the module after the CTI link has been added or removed. These procedures are typically reserved for Lucent Technologies technicians.

Release 5.0 and later systems support the use of an MLX port as a CTI link on Hybrid/PBX mode systems. The CTI link feature allows CTI applications to interact with the MERLIN LEGEND Communications System over a LAN. The

CTI link is the system’s hardware and software interface to the Lucent Technologies PassageWay Telephony Services product, which supports the Windows® 95, Windows NT®, Windows 3.1, Windows 3.11 for Workgroups, Apple® Macintosh® OS and UNIX® systems platforms on the client side. CTI link circuitry connects to an MLX port on the system and to a LAN server using Novell NetWare (releases 3.12, 4.1, and 4.11) or Windows NT software.

Printing a System Information Report

Use this procedure to print or view a System Information report in order to determine the slot number of a 408 GS/LS-MLX, 408 GS/LS-ID-MLX, 008 MLX, or 016 MLX module.

Console Procedure

PC Procedure

To print system information: More

→Print→SysSet-up→Exit

To print system information:

→→→

To save report on disk:

→→→→select GOTO FLOPPY from

below console simulation screen To view the report on the screen:

→

< + 

Busying Out the MLX Module

Use this procedure to busy-out the MLX module. If the busy-out procedure is taking a long time to complete, someone is using an extension or facility on the module. The a ct u al t ime it ta kes t o bu sy -o ut o r re st or e a mo dul e is le ss t h an o n e second.

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Note that you select the Maintenance option from the Main menu, not the System Programming menu.

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Console Procedure

PC Procedure

Menu→Maintenance→Slot→Dial slot no.

→ Enter→Busy-Out→Yes

(1–17)

→→Type slot no. (1–17)→→→

Adding a CTI Link

Use this procedure to add a CTI link to an MLX port on a 408 GS/LS-MLX, 408 GS/LS-ID-MLX, or 008 MLX module.

Console Procedure

PC Procedure

AuxEquip→CTI Link→Extension→Dial ext.

→ Enter→Exit→Exit

no.

→→→Type ext . no.→→→

Removing a CTI Link

Use this procedure to remove the programming for a CTI link from an MLX port on an 008, 408, or 016 MLX module.

Console Procedure

AuxEquip→CTI Link→Extension→Delete→ Exit→Exit

PC Procedure

→→→→→

Restoring the MLX Module

Use this procedure to restore the MLX module.

Console Procedure

PC Procedure

Menu→Maintenance→Slot→Dial slot no.

→ Enter→Restore→Yes

(1–17)

→→Type slot no. (1–17)→→→

Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

1 Getting Started

System Overview

Programming Overview

Overview

2 Managing the System

Starting and Ending System Programming

Setting Basic System Operating Conditions

Performing Centralized Telephone Programming

Managing Telephones