Lucent Technologies Merlin Legend 7102, Merlin Legend MLX-10, Merlin Legend MLX-5, Merlin Legend 3.1, Merlin Legend 4.0 User Manual

Describes the phone buttons and screens

Line Buttons, Line Button Lights, Tones, Rings

Use to choose the right feature for the activity you want to perform.

Headpieces, Manual Operation, One-Touch Operation

Making & Answering Calls, Conference, Hold, Transfer

Leaving Messages, Receiving Messages................................................................ 7

Posting Messages, Signaling & Notify................................................................... 8

Feature Button, Feature Codes

Account Codes, Alarm Clock, Timer, & Calendar .....................................................10

Authorization Codes, Auto Answer All .................................................................. 11

Auto Dial .....................................................................................................12

Callback & Line Request, Call Waiting .................................................................13

Camp-On, Coverage, Direct Voice Mail................................................................. 14

Do Not Disturb, Forward & Follow Me ..................................................................15

Last Number Dial, Night Service, Paging ...............................................................16

Park & Pickup, Personal Speed Dial ....................................................................17

Pickup, Privacy, Recall ...................................................................................18

Reminders, Saved Number Dial, System Speed Dial, Voice Announce ........................... 19

Programming Buttons, Programming Settings, Special Characters .......................... 20–21

®

Time/Timer

Exit

Stop

Timer

Set

Start

Fwd

Rev

ABC

DEF

GHI

JKL

MNO

PRS TUV WXY

Oper

123

4

5

6

789

0

*

#

TransferConference

VolumeSpkrphone

Microphone

HFAI

Message

Recall

Timer

Time/
Timer

Start Stop

Set Fwd Rev Exit

Contrast

Hold

Drop

TransferConference

Hold

Drop

Dialpad
Ringing

Volume
Control

T/P Switch
Move to P to program or
T to test. Center position

for normal operation.

Conference*

Add a person to
conference (see p. 6).

Fixed-Feature Buttons

Speakerphone
Volume Control*

Recall Message HFAI Mic Spkrphone

Fixed-Feature Buttons*

Mic/Microphone*

Turn the speakerphone
microphone on/off so that you
can/cannot be heard by the
caller.

HFAI*

(Hands Free Answer on Intercom) Press
before calls come in to answer voice­announced calls without the handset.

Recall*

Disconnect without
hanging up
(see p. 18).

Contrast Control (BIS-34D only)

OTHER Jack*
Located on the underside of the phone. (See Headsets, p. 5.)

Spkrphone*

Press to turn the speakerphone on/off for
hands-free conversation during a call or
when a call rings. Press to hang up the
speakerphone call. Microphone goes on
when you turn on the speakerphone.

Note:

This guide covers the BIS display and non­display phones, as well as the MLC-5 cordless
telephone. The picture shows the BIS-34D. For
more information on timekeeping, see Alarm

Clock, Timer, & Calendar, p. 10, and Re-
minders, p. 19. For more information on the

MLC-5, see the owner’s guide.

Display

Display phones only: Display area shows call information, clock/
calendar, reminders, and messages.

Line Buttons

Outside, Pool, SA, and ICOM buttons (see p. 2); blank line
buttons can be programmed with features, and one should be
programmed as a Feature button (see p. 9).
BIS-34D has 34 line buttons.
BIS-22 and 22D have 22 line buttons.
BIS-10 has 10 line buttons.
MLC-5 has 5 line buttons.

Display Timekeeping Buttons: BIS-34D*

Hold

Put a call on hold
(see p. 6).

Display Timekeeping Buttons: BIS-22D*

Stop and Rev

Turn off alarm. Set time, day, or date backward.

Exit

Stop setting clock, alarm, or date.

* Not available on MLC-5.

1

Message*

Light indicates a waiting message.
Press to read messages (display
phones) or call the operator
(see pp. 7–8).

Drop*

Press Drop and a
line button to drop a
person from a
conference
(see p. 6).

Transfer

Send a call to
another phone
(see p. 6).

the Spkrphone button.

ferred is returning to this line button (see p. 6).

Tone Meaning

Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.

dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (see p. 13).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside (2 beeps)

call waiting (see p. 13).

Rings-

The table below helps you identify the different types of ringing. You can also personalize ringing at your
telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons &
Settings, p. 20, tells you how to change the settings. Listed below are your options:

• Personalized Ring*. Allows you to give calls ringing at your phone one of 8 distinctive rings.

• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can use

this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being

covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines set

for No Ring do not receive coverage (p. 14).

• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings
at corresponding SSA buttons after a delay, giving the person with the SA button time to answer
before the call is picked up by someone with a corresponding SSA button. When busy on another
call, the person with the SA button can use the Send Ring setting to make calls arriving at other
SA buttons ring

immediately

on corresponding SSA buttons instead of after a delay.

*

On MLC-5, must be programmed by system manager.

Ring Meaning

1 long ring Inside call
1 short ring and 1 long ring Outside call
2 short rings and 1 long ring Outside call transferred, returning transferred call, or

returning Callback call (see p. 13)

Telephones with System Access (SA) Buttons

SA buttons give you access to inside or outside lines
for making and/or receiving calls. To make an
outside call on an SA button, first dial the dial-out
code (usually 9) that your system manager supplies.
No dial-out code is necessary when you call another
extension.

SA Ring Make/receive inside/outside ringing

calls and receive inside
voice-announced calls.

SA Voice Make/receive outside calls; receive

inside ringing and voice-announced
calls; make inside voice-announced
calls.

SA Originate Make (not receive) inside and
Only outside calls.

Shared SA Make/answer calls for co-workers or
SSA join conversations. Line is shared

with another co-worker(s). One
person has an SA button that is
shared with one or more others who
have SSA buttons corresponding to
it. See Rings for information about
how calls ring at these buttons.

Pool Make/receive outside calls only. Use

the dial-out code supplied by your
system manager.

2

!

CAUTION:

To clean your phone, unplug it from the wall jack and use a

slightly

dampened cloth. To prevent
permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol
cleaners directly on the telephone.

3

This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
programmed by following the instructions in Programming Buttons & Settings (p. 20).

Calling
If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 12.

Program codes for numbers you dial often See Personal Speed Dial, p. 17.
(BIS-10 and MLC-5 only).

Quickly dial numbers your company has programmed. See System Speed Dial, p. 19.

Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 2, and Paging, p. 16.

Broadcast over the company’s loudspeaker system. See Paging, p. 16.

Make a call after office hours. See Night Service, p. 16.

Make and answer calls with no hands See HFAI button, p. 1. For information about
(BIS phones only). headsets, see p. 5, Auto Answer All, p. 11, and

Voice Announce, p. 19.

Automatically redial a number you dialed before. See Last Number Dial, p. 16, and Saved

Number Dial, p. 19.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 13.

Enter an account code before or during a call. See Account Codes, p. 10.

Make a call from another extension, using your own See Authorization Codes, p. 11.
calling privileges.

Disconnect the call you’re on without hanging up. See Recall, p. 18.

Set up a conference with as many as 4 others. See Conference, p. 6.

Transfer a call. See Transfer, p. 6, and Park & Pickup, p. 17.

Know if someone is calling you when all your other See Call Waiting, p. 13.
lines are in use.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.

Put a call on hold. See Hold, p. 6.

Customizing Your Phone

Program a feature on an unused line button. See Programming Buttons & Settings, p. 20.

Adjust volume of the speaker or ringer. See Ringing or Speakerphone Volume, p. 1.

Give your phone its own distinctive ring. See Rings, p. 2.

Delay or remove the ring from an outside, See Rings, p. 2, and Coverage, p. 14.

SA, or ICOM line button.

Feature Finder

4

Feature Finder

Covering Calls
If you want to ... Then

Have a co-worker answer your calls. See Coverage, p. 14, and Line Buttons, p. 2.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 14.
voice mail system (or send calls to voice mail).

Forward your calls to another telephone. See Forward & Follow Me, p. 15.
Answer your calls from another extension.

Answer a call ringing at a co-worker’s extension. See Pickup, p. 18.
Answer a call on a line that’s not on your phone.

Put a call on hold at a busy extension until your If your phone system doesn’t have voice mail, try
co-worker is ready for it or complete a transfer to Camp-On, p. 14.
an extension that doesn’t answer.

Hold a call when you’re trying to transfer it or when See Park & Pickup, p. 17.
your co-worker doesn’t answer; page your co-worker
while the call waits.

Messaging

Let a co-worker know you called. See Messaging, pp. 7–8.
Find out if you have a voice mail message, fax, or

other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have

display phones.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.

Prevent co-workers from joining your calls. See Privacy, p. 18.

Prevent others on a call from hearing you speak to See Mic/Microphone, p. 1.
someone in your office.

Receive or not receive voice-announced calls. See Voice Announce, p. 19.

Timekeeping

Remind yourself of appointments. See Alarm Clock, Timer, & Calendar, p. 10,

and Reminders, p. 19.

Change the time, day, or date on your display
(display phones only).

Time calls or meetings (display phones only).

5

-Headpieces-

• Mirage®. Receiver fits over either ear. Not for noisy environments.

• StarSet

®

. Eartip fits in ear canal.

• Supra

®

Monaural. Adjustable headband and soft ear cushion.

• Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that

reduces background noise transmission by up to 75%.

• Supra Binaural. Sound in both ears.

• Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

-Manual Operation-

Choose manual operation when a
headset is used occasionally. You must
pick up the handset to answer a call and
replace it to hang up. The manual
headset consists of the headpiece, a
modular base unit, and the telephone.
The headpiece plugs into the modular
base unit, and the modular base unit
connects to the telephone through the
handset jack on the side of the
telephone. The telephone handset is
plugged into the modular base unit.

-One-Touch Operation-

One-touch operation allows you to
simply touch a button to answer a call
and touch a button again to hang up. Use
one of the headpieces along with a plug
prong base unit, an adapter (502C), and
the telephone. The headpiece connects
to the plug prong base unit, which in
turn connects to the adapter. The adapter
plugs into the OTHER jack on the
underside of the telephone. Use a
programmed Auto Answer All button
(p. 11) to turn headset operation on or
off.

Headsets are designed for hands-free telephone use and consist of several components, depending upon
whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For
information on telephone features for headsets, see Auto Answer All, p. 11, and Voice Announce, p. 19.

Note: A calling group agent using a headset must press the Headset Hang Up button to complete a call
in order to update the supervisor’s Agent button.

*

Headsets

Headpiece

Modular
Base Unit

OTHER Jack
(underside)

502C
Adapter

Plug Prong
Base Unit

Headpiece

*

Not available for MLC-5.

Handset Jack

6

-Making & Answering Calls-

First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. If you
have a headset, see p. 5. In this guide, instructions for using features may not include all the possible
ways you can make a call.

To make a call

, lift the handset or press Spkrphone button. The line button with the steady red light

is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM line
for a voice-announced call), select an unlit line button and press it before lifting the handset or
pressing the Spkrphone button. When using a headset (see p. 5), select a line button first.

To answer a ringing or voice-announced call

, lift the handset, press the Spkrphone button, or use

the headset.

To make or answer a call on an MLC-5 cordless telephone:

Before making a call, extend the antennas on the base unit and handset. To make a call or when a call
is ringing, press the On/Off button. To make a call, press a line button if one is not already lit. (You
can make but not receive voice-announced calls.) Dial the number or speak to the caller who is
ringing you. To disconnect the call, press the On/Off button or place the handset in the base unit.

-Hold-

When you have a call or conference on hold,
your phone beeps once each minute.

1. Press the Hold button to put a call on hold.

Do

not

press the Drop button to end a

conference while the call is on hold.

2. To return to the call or conference, press

the flashing ICOM, SA, or line button that
is holding the call.

-Conference*-

A conference call can have up to 3 inside
participants, including yourself and up to 2
outside participants.

1. Dial the first outside number or extension.
Announce the call.

2. Press the Conference button to put the
call on hold.

3. Select an ICOM, SA, or numbered line
button.

4. Dial the next number or extension.

5. Announce the call and press Conference.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily leave

the conference. Then press any participant’s
line button to rejoin the conference.

7. To end the conference, hang up.

!

SECURITY ALERT:

If the system selects an SA Voice button
when you add a conference participant, you
hear a beep instead of ringing after you dial
the extension. If the call is not answered and
you press the Conference button to
complete the call, your conversation with other
conference participants is broadcast on the
extension’s speakerphone. To prevent this, be
sure to drop an unanswered extension that
you’ve called on an SA Voice button.

-Transfer-

To transfer:

1. Press the Transfer button. The system selects
an ICOM or SA button and puts the call on hold.

2. Dial the extension or outside number.

3. Announce the call if desired.

4. Press the Transfer button and hang up. To
cancel the transfer or return to the call on hold,
press the flashing ICOM, SA, or line button.

To one-touch manual transfer:

1. Press the programmed Auto Dial button
(p. 12) for the number where you want to
transfer the call.

2. Announce the call.

3. Press the Transfer button and hang up. To
cancel the transfer or return to the call on
hold, press the flashing button.

To one-touch auto transfer if available:

Press the programmed Auto Dial button.

Call Handling

*Not available on MLC-5.

7

-Leaving Messages-

To program:

See Programming Buttons & Settings, p. 20.

To leave a message at a busy or unanswered
extension you are calling:

• Press the Leave Message button you

have programmed,

OR

Press the programmed Feature button
and dial 25.

• To leave a voice mail message (if your
company has such a system) press the
programmed Feature button and dial
56 (see Direct Voice Mail, p. 14, for
details).

A screen display confirms that the message
has been sent, or it alerts you that the message
box is full or the message can’t be sent (for
example, because the called person has no
phone display).

To leave a message without calling:

1. Press the programmed Feature button and
dial 53.

2. Dial the extension.

To cancel a message:

1. Press the programmed Feature button and
dial ✻53.

2. Dial the extension.

-Receiving Messages-

When your red Message light is on, you have
a message from the operator, a co-worker, or a
fax machine or voice mail system (if available).

If you have a nondisplay phone,

call your
system operator for the message or ask your
system manager how to retrieve a voice mail
message.

If you have a display phone,

press the

programmed buttons or press the programmed
Feature button and dial the feature codes for
the following features:

• Next Message to read more messages

(code 28)

• Return Call to call your co-worker or

voice mail (code 27)

• Scroll to see more of a long message

while reading a message (code 29)

• Delete Message (code 26). You can have

up to 10 messages; if there are 10, no
more are accepted.

Each message is displayed, most recent first,
with the extension or name of the caller. An
unread message is marked with a ✻ symbol.

To turn off your Message light,

delete all

messages (display phone) or press the
programmed Feature button and dial 54.

Your phone system has several features that allow you to leave messages for others in your office. If you use
Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display
phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and
the Direct Voice Mail feature, p. 14, if available, or ask the system operator to take a message for the person.
Here are some guidelines for different messaging features:

• Leave Message. This feature simply lets a co-worker know you have called. The message shows your

name and the date and time of your call. If you leave one message and then another, the second message
replaces the first.

• Posted Messages. If you post a message at your telephone, inside callers with display phones see the

posted message you have selected. As many as 20 messages may be available for posting.

When a message is waiting for you, your red Message light is lit. The descriptions below explain how to read,
cancel, and delete messages you have sent or received.

If your company has voice mail, ask your system manager for details about using the voice mail system. For
information about having your phone covered by the voice mail system, see Coverage, p. 14.

If you frequently communicate with a small number of people (for example, as a receptionist for a few
co-workers), there are two features you can use, both of which require programming on a button. These are
Signaling and Notify, described on the next page.

Messaging

8

Messaging

-Posting Messages-

To program:

See Programming Buttons & Settings, p. 20.
To post messages, you must program a Posted Messages button. You can use posted messages

whether or not you have a display phone. A posted message appears on the display of any inside
caller who tries to reach you as long as that person has a display phone. There may be as many as
20 messages available to you for posting. Message 1 is always

DO NOT DISTURB

*; 9 other
messages, listed below, come with the system, but these can be changed by your system manager.
The remaining 10 messages are created by your system manager, whom you should ask for details.

Code Message Code Message

01 DO NOT DISTURB 06 IN CONFERENCE
02 OUT TO LUNCH 07 WITH A CLIENT
03 AT HOME 08 WITH A CUSTOMER
04 OUT SICK 09 AWAY FROM DESK
05 IN A MEETING 10 OUT ALL DAY

To post a message:

Press the programmed Posted Messages button and dial the 2-digit code for the message (01–20).

To cancel a posted message:

Press the programmed Posted Messages button and dial 00.

* If you use the Do Not Disturb feature (p. 15) and have a programmed Posted Messages button, the

appropriate message is posted. When you turn off the Do Not Disturb feature, the posted message is canceled,
too. However, posting or canceling the message does not activate or deactivate the feature.

-Signaling & Notify-

To program:

See Programming Buttons & Settings, p. 20.
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can

then call you in response to the beep. You must program a different line button for each extension
you wish to contact. To beep the recipient’s phone, just press the button, and the other phone
beeps for as long as you hold down the button. A programmed Signaling button also acts as an
Auto Dial button (see p. 12). To dial the extension, lift the handset or press the Spkrphone
button; then press the Signaling button.

Notify. This feature simply lights a line button on the recipient’s phone, providing a silent
message light that alerts the other party to call you. To use this feature, you must program a Notify

Send button (labeled, for example, Notify Mary) on your phone and the recipient must program a
Notify Receive button (labeled, for example, Call Jim) on his or her phone. Communication is

one-way only, and buttons must be programmed for each extension you notify.

9

-Feature Button-

To program a line button to be used as your

Feature

button:

1. Label a button as Feature.

2. Slide the T/P switch to P.

3. Press the button you labeled.

4. Dial ✻20.

5. Slide the T/P switch to center.

To use a feature you have not programmed on a button:

1. Press the programmed Feature button.

2. Dial the feature code (see the Feature Codes list below).

There are two ways to activate a feature:

• Directly, by pressing a programmed Feature button, as explained below

• By pressing a line button you programmed with the feature (see Programming Buttons &

Settings, p. 20)

Feature Codes

Account Code 82 + code + #
Authorization Code 80 + code + #
Callback 55
Call Waiting

pick up call waiting call

■ 87

Camp-On 57
Direct Voice Mail • 56
Follow Me 34 + extension
Forward

inside 33 + extension
outside 33 + dial-out code +

number + #

Forward and Follow Me

cancel from all

extensions

■ ✻ 34 ✻

cancel from one

extension

■ ✻ 34 + extension

cancel from your phone 33 + your extension
Last Number Dial 84
Messaging

cancel message

■ ✻ 53 + extension

leave message 25

leave message

without calling

■ 53 + extension

Messaging continued

delete message♦ 26
next message♦ 28
return call♦ 27
scroll♦ 29
turn off Message light
(manually) 54

Paging loudspeaker 9 + line number +

zone

Personal Speed Dial

■ code (01–24)

Pickup

group 88
inside 9 + extension
outside 9 + line number

Privacy

off ✻ 31
on 31

Reminders

set reminder 81 + time + 2 or 7
cancel reminder ✻ 81

System Speed Dial code (600–729)

Using Features

♦ Display phones only.

■ Available only by using feature code.

• Release 3.0 and later systems only.

10

-Account Codes-

To program:

See Programming Buttons & Settings, p. 20.
In some companies you enter an account code before or during a call to indicate client billing

information. You may be

required

to enter an account code for all outside calls, or an account code
may be optional for incoming and outgoing calls. Check with your system manager for account code
operation and account codes.

You can program a button for this feature and label it Acct. See also Auto Dial (p. 12) to program an
account code on an outside Auto Dial button.

-Alarm Clock, Timer, & Calendar-

These features work on display phones only. To set an alarm on a nondisplay phone, see
Reminders, p. 19. When you activate the alarm, your phone beeps every day at the set time
until you cancel the alarm. When an alarm is set, a bell appears on your display to remind you.
The 60-minute timer allows you to track calls, meetings, or other events.

Often-Used Features

To enter an account code:

1. Press the button you have programmed,

OR

Press the programmed Feature button and
dial 82.

2. Dial the account code and #.

3. Lift the handset or press the Spkrphone

button to make a call. (If necessary, press an
outside line, Pool, or SA button.)

4. Dial the number (including the dial-out code,

if required).

To enter or change an account code
during a call (the other party cannot hear
your entry), follow Steps 1 and 2. If you
enter an account code for an incoming
call before it arrives, you cannot change
that code during the call.

To set the alarm:

1. Press the Set button.

2. Press the Fwd button and press the Set

button again.

3. Press the Fwd or Rev button until the

setting you want appears; press the Set
button again.

4. Press the Fwd or Rev button until the

setting you want appears.

5. Press the Exit button.

To cancel the alarm:

1. Press the Set button.

2. Press the Fwd and Exit buttons.

To set the timer:

1. Press the Time/Timer button.

2. Press the Start button to reset the timer.

3. When finished timing, press the Stop

button.

4. Press the Time/Timer button to return to

the normal display.

To reset the time, day, or date:

1. Press the Set button repeatedly until the

time, day, or date is selected.

2. Press the Fwd or Rev button to change the

item.

3. Repeat Steps 1 and 2 to reset another item.

4. Press the Exit button.

11

-Authorization Codes-

To program:

See Programming Buttons & Settings, p. 20.
This feature is useful at companies where there are telephones in public areas that are restricted from

making some calls.
If your system manager has given you an authorization code, you can pick up someone else’s telephone,

enter your authorization code, and make an outside call with your own calling privileges. You must
activate the feature and enter your code for each call you make, even when you are adding people to a
conference. It is not necessary to use your authorization code for inside calls. Using an authorization
code does not affect the button assignments on your own phone or the phone where you enter the code.

Security Alert

Compromise of authorization codes could lead to toll fraud or unauthorized charges.

Memorize your authorization code, and do not share it with anyone.
The way you activate the Authorization Code feature depends upon the type of telephone you are using

to make the call.

•

If the telephone has a programmed

Authorization Code

button

, press it. The system selects a

line and automatically activates the Spkrphone button (an available line button is selected for
you); then continue with Step 3 below.

•

On an MLX display telephone

, press the Feature button, then select

AuthCode [Auth

] from the

display or dial 80; then continue with Step 3 below.

To enter an authorization code at any type of phone (except a QCC):

1. Lift the handset or press the Spkrphone button. (You may first select an ICOM, SA, or SSA button.)

2. Dial #80.

3. Dial your authorization code, followed by #.

4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.

5. To make another call, repeat Steps 1–4.

-Auto Answer All*-

To program:

See Programming Buttons & Settings, p. 20.
To answer calls using a headset or other device, you must program an Auto Answer All button on

your phone. You must also have a headset adapter or General-Purpose Adapter (GPA). In addition,
you must turn Voice Announce off (p. 19). (For more information about headsets, see p. 5.) Using this
feature permits one-touch headset operation.

To use:

1. If using a GPA, switch it to Auto.

2. Press the programmed Auto Answer All button. Calls are answered automatically by your headset

or other device.

3. To resume using your handset, press the Auto Answer All button again.
*

Not available on MLC-5.

Often-Used Features

12

-Auto Dial-

This feature must be programmed on a line button; it dials an inside or outside number. Use inside
Auto Dial buttons to:

• Dial other extensions or groups.

• Page groups (see Paging, p. 16).

Use outside Auto Dial buttons to:

• Dial outside phone numbers (with dial-out codes but without account codes).

• Enter account codes automatically (when programming, include # at the end).

• Dial long-distance access codes.

• Dial emergency contact numbers.

Note that you can also use other features to automate dialing: Last Number Dial (p. 16), Personal
Speed Dial (BIS-10 and MLC-5 only, p. 17), Saved Number Dial (p. 19), and System Speed Dial
(p. 19). When programming Auto Dial, use the Special Characters table on p. 20, if necessary.
Include the complete dialing sequence for the call.

*

MLC-5 users must press the On/Off button before making a call.

Often-Used Features

To use an

Auto Dial

button:

*

1. To make a ringing call, press the

programmed Auto Dial button,

OR

To make an inside voice-announced call,
press an ICOM Voice or SA Voice button
and then press the inside Auto Dial
button.

2. The call is dialed automatically. If it’s a
voice-announced call, talk after the beep.

To program on a button:

1. Label a button.

2. Slide the T/P switch to P.

3. Press the labeled button.

4. Dial ✻22 for an inside number,

OR

Dial ✻21 for an outside number.

5. Dial the extension, group page number, or
outside line (with dial-out code).

6. Repeat Steps 1 and 3–5 to program
additional buttons.

7. Slide the T/P switch to center.

13

-Callback & Line Request*-

To program:

See Programming Buttons & Settings, p. 20.
Your system has two features that you can use when an outside line or extension is busy. These

features give you access to the line or extension when it becomes available.
On phones with SA buttons, use Callback to reach:

• Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast

busy signal.

• Busy extensions, when you dial and hear the busy signal.

On phones with ICOM buttons, use:

• Line Request to reach a busy outside line when you lift the handset or press the Spkrphone

button and do not hear dial tone.

• Callback for busy extensions

-Call Waiting-

If Call Waiting is on, you hear a call-waiting tone when a call comes in and your lines are in use. This
feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers. When
a call is waiting, you hear a single beep (inside call) or 2 beeps (outside call).

* Line Request not available on MLC-5.

To complete a call and answer a waiting call:

1. When you hear the call-waiting tone, hang up.

2. When the phone rings, lift the handset or

press the Spkrphone button.

To put a call on hold and pick up a waiting call:

1. Press the Hold button.

2. Press an ICOM Originate Only or SA
Originate Only button. (You must have
one of these buttons available to pick up the
call.)

3. Press the programmed Feature button and
dial 87.

4. To return to the call on hold, press the
button with the fast-flashing green light.

To turn Call Waiting on or off:

1. Slide the T/P switch to P.

2. Press any ICOM or SA button.

3. Dial ✻11 to turn Call Waiting on,

OR

Dial ✻✻11 to turn Call Waiting off.

4. Slide the T/P switch to center.

Often-Used Features

To use Callback when you hear the busy
(extension) or fast busy (outside line) signal:

1. Press the button you have programmed, OR
Press the programmed Feature button and
dial 55.

2. If you are trying to rach an outside line, dial the
outside telephone number.

3. After you hear 5 short beeps, hang up. When
the line or extension is free, you hear 3 rings.

4. Lift the handset or press the Spkrphone
button. You hear dial tone, and the system dials
the call.

To cancel a Callback request:

1. Press the same line button you pressed
when you tried to make the call.

2. Lift the handset and press the Drop button.

3. Press the same line button again.

To use Line Request*:

1. When outside lines are busy, hang up and
press the line button you want to use. Do not
lift the handset or press the Spkrphone
button.

2. When a line is available, the phone beeps.
Lift the handset or press the Spkrphone
button.

3. Dial the outside number.

14

Often-Used Features

- Camp-On -

To program:

See Programming Buttons & Settings, p. 20. Use this feature to hold a call at a busy extension.
The call rings when the extension is available.

To camp on a busy extension so the call will ring at the extension when your co-worker is available:

1. Press the Feature button.

2. Dial 57.

NOTE:

Do not use the Camp-On feature if your system is equipped with a voice-mail system.

-Coverage-

To program:

See Programming Buttons & Settings, p. 20.
Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else.

If your system has voice mail, your calls can also be covered that way. There are three types of coverage:

• Primary Coverage. If your calls are covered this way, they ring immediately at the covering phone.

• Secondary Coverage. The covering phone rings after a delay of 2 rings, giving you a chance

to answer first.

• Group Coverage. Calls for a group of people (coverage group) may be covered by one or more

people. Your system manager can tell you how this works at your office.

Covering phones are programmed with Cover buttons used to answer calls for others. Delay Ring on
the covering phone can add a longer delay before your calls ring there. If line buttons on your phone
are set to No Ring, however, calls on those lines are not covered. (See Rings, p. 2.)

To control coverage of inside calls, use a
programmable setting: Coverage Inside On
allows all your inside calls to ring elsewhere;
Coverage Inside Off turns inside coverage off.

You can also program buttons for these
Coverage features:

• Use a Coverage VMS button to prevent

or allow coverage of your outside calls by a
voice mail system. These calls may still be
covered by a person at another extension.

• Use a Coverage Off button to turn off or

on all coverage of your calls.

-Direct Voice Mail-

To program:

See Programming Buttons & Settings, p. 20.
Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s

voice mail. You can also use the feature

after

you have dialed the extension; just do Step 1 below.

To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:

1. Press the programmed Direct Voice Mail button, OR
Press the programmed Feature button and dial 56.

2. Dial the extension whose voice mail you want to call or transfer a call to; you can use a
programmed Auto Dial button (p. 12).

Note: If you are transferring a call to an extension that does not have voice mail, you hear an error tone and the
call returns to you after a time interval.

15

-Do Not Disturb-

Must be programmed on a button. To program:

See Programming Buttons & Settings, p. 20.
This feature prevents calls from ringing at your extension, although outside calls cause the green

lights at line buttons to flash. If you have coverage, your calls are covered. If you have a programmed
Posted Messages button (p. 8), inside callers with display phones see

Do Not Disturb

when they
attempt to call you. A system operator or the person providing individual coverage for you can still
call you. Callback calls and returning transfers ring at your phone.

To use:

Press the programmed button to turn on or off. When the feature is on, the green light is on.

-Forward & Follow Me-

To program:

See Programming Buttons & Settings, p. 20.
Forward and Follow Me both send your calls to another phone when you are busy and need your

calls covered or when you are not working at your own desk. Turn either feature off from your
extension or the one you are visiting.

• If you want your calls handled at another extension or at an outside number, turn on
Forward from your extension.

• If you are working away from your own phone, turn on Follow Me at the phone where you
are.

If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at
the forwarding extension for the programmed number of rings (0–9) before being forwarded. To
change the Delayed Call Forwarding setting, contact your system manager.

Often-Used Features

To forward calls to another extension:

1. Press the button you have programmed,

OR

Press the programmed Feature button
and dial 33.

2. Dial the extension.

To forward calls to an outside number
(if enabled):

1. Press the button you have programmed,

OR

Press the programmed Feature button
and dial 33.

2. Dial the dial-out code, outside number,

and #.

To set up Follow Me and receive calls at
another extension:

1. Press the programmed Feature button
and dial 34.

2. Dial your extension.

To cancel Forward and Follow Me:

• To cancel forwarding or following of
your own calls: at your extension, press
the programmed Feature button, dial
33 and your extension.

• To cancel all extensions forwarded or
followed to yours: at your extension,
press the programmed Feature button,
dial ✻34✻.

• To cancel one extension forwarded or
followed to yours: at your extension,
press the programmed Feature button,
dial ✻34 and that extension.

16

Often-Used Features

-Last Number Dial-

To program:

See Programming Buttons & Settings, p. 20.
This feature automatically redials the last number you called. You should program Last Number Dial

on a button.

To use:

1. Press the same type of line button used to place the first call (for example, ICOM or SA).

2. Press the Last Number Dial button,

OR
Press the programmed Feature button and dial 84.

-Night Service-

Your company may use Night Service to treat calls differently after hours. If Night Service is on,
you may not be able to make outside calls, or you may need a password to do so. See your system
manager for a password and/or emergency numbers you can dial without a password.

To make an outside call and override Night Service:

*

1. Press the Hold button and dial the password.

2. Lift the handset or press the Spkrphone button and dial the call.

* You cannot override Night Service on an MLC-5.

-Paging*-

To program:

See Programming Buttons & Settings, p. 20.
You can page an individual at his or her phone by using an ICOM Voice or SA Voice button (see

Line Buttons, p. 2). Or you may be able to page all speakerphones or groups of speakerphones,
depending upon how your system is set up. If your company has a loudspeaker paging system, use it
to page the whole company or just people in a certain paging zone.

To program or use Speakerphone Paging,
check with your system manager for Group
Paging or Page All numbers, then:

1. Press any ICOM or SA button and lift the

handset.

2. Dial the Group Paging or Page All number,

OR

Press the button you programmed for
Group Paging or Page All.

3. After the beep, make the announcement and
hang up.

Ask your system manager whether
Loudspeaker Paging is available and if there is
a list of paging zones. To use:

1. Press any ICOM or SA button and lift the

handset.

2. Press the programmed Feature button.

3. Dial 9, the loudspeaker line number, and

zone (if necessary).

4. Make the announcement and hang up.

To use when a button is programmed:

1. Lift the handset and press the programmed
button.

2. Dial the zone, if necessary.

3. Make the announcement and hang up.

*

MLC-5 users can make but not receive speakerphone paging calls. To make loudspeaker paging broadcasts,

MLC-5 users must have a programmed Loudspeaker Paging button. MLC-5 users cannot be in paging groups.

17

Often-Used Features

To use Park and Paging:

1. Park the call.

• Press the Park button you programmed,

OR

• Press the Transfer button, dial your
extension, and press Transfer again.

2. Set up the page.

•

For Speakerphone Paging:

a) Press the appropriate Group Page or

Page All button,
OR

Press any ICOM or SA button and dial
the Group Page or Page All extension.

b) Announce the call and give your

extension.

•

For Loudspeaker Paging:

a) Press the programmed Loudspeaker

Paging button,
OR

Press the programmed Feature button,
dial 9 and the loudspeaker paging
number. If necessary, dial the zone.

b) Announce the call and give your

extension.

3. Hang up.

To pick up a parked call:

1. Lift the handset.

2. Press the programmed Pickup button,

OR

Press the programmed Feature button and
dial 9.

3. Dial the extension where the call is parked.

-Park & Pickup-

To program:

See Programming Buttons & Settings, p. 20.
Park puts a call on a special kind of hold so that it can be answered from any phone in the system.

While a call is parked, use Paging to summon the co-worker who should answer. The person picks up
the call using Pickup (p. 18) and dialing your extension.

-Personal Speed Dial-

For BIS-10 and MLC-5. Use Auto Dial (p. 12) for other phones.
Use this feature to program 2-digit codes that you can dial in place of frequently used numbers.

Include the complete dialing sequence and press and release the Hold button to enter a dialing pause.
You can program up to 24 numbers using 2-digit codes. You cannot program an account code
together with a phone number in a Personal Speed Dial code.

To program Personal Speed Dial codes:

1. Slide the T/P switch to P.

2. Dial # and the 2-digit code (01–24); then dial

✻21.

3. Dial the phone number. Dial entire sequence,
including dial-out code. If you need special
characters, see p. 20.

4. Repeat Steps 2 and 3 for additional codes.

5. Slide the T/P switch to center.

To use:

1. Select the line button.

2. Press the programmed Feature button.

3. Dial the 2-digit code (01–24).

18

Often-Used Features

To program:

1. Label a button.

2. Slide the T/P switch to P.

3. Press the labeled button.

4. Dial ✻9; if the button is for a specific line or

extension, dial it,

OR

For Group Pickup, dial ✻88.

5. Slide the T/P switch to center.

To use:

• Press the programmed button or press the

programmed Feature button and dial 9.
For a line or extension that is not
programmed on the button, dial the
extension or line number.

• For Group Pickup, press programmed

button or press the Feature button and
dial 88.

*

MLC-5 users can use the Recall feature by programming a Recall button. See p. 20.

-Recall*-

The Recall feature is activated by pressing the Recall button on your telephone. It allows you to
disconnect from one call and get a new inside or outside dial tone for a new call, without hanging up.
In some systems, the Recall button allows you to use certain system features, such as Transfer or
Hold. Recall works on inside and outside lines on ICOM, SA, or personal line buttons, but it is not
available for all types of outside lines. Ask your system manager how Recall works on your company’s
telephone system.

-Privacy-

To program:

See Programming Buttons & Settings, p. 20.
Privacy prevents co-workers who share a line with you from joining your calls. Turn the feature on

before or during a call; it remains on until you turn it off. A call on hold is not protected by Privacy.
You should program Privacy on a button so that you will have a green light to remind you when the
feature is on.

-Pickup-

Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a
parked call (see Park & Pickup, p. 17), a call ringing at a specific extension, or a call ringing on a
specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group.
Program a general Pickup button that activates the feature or a specific Pickup button to take a
group call (example: Pickup Sales) or a call at a specific line or extension (example: Pickup
Maria).

Ask your system manager if you are a member of a Pickup group and get the Pickup group number.

19

-Reminders-

To program:

See Programming Buttons & Settings, p. 20.
This feature works only for nondisplay telephones. Display telephone users should use the display’s

alarm clock (pp. 1 and 10). The Reminders feature allows you to set a time when your phone will ring
like an alarm clock. Once your phone rings as an alarm, the reminder is canceled. You can set only
one alarm at a time, and it must be for the day you set it.

Often-Used Features

To set a reminder:

1. Press the Reminder Set button you have
programmed,

OR

Press the programmed Feature button and
dial 81.

2. Dial a 4-digit time from 0100 to 1259.

3. Dial 2 (letter A on dialpad) for a.m. or
7 (letter P on dialpad) for p.m.

To cancel a reminder:

Press the Reminder Set button you have
programmed,

OR

Press the programmed Feature button and
dial ✻81.

Saved Number Dial

Must be programmed on a button. To program:

See Programming Buttons & Settings, p. 20.
Use this feature to redial a busy or unavailable number that you want to try later.

To use:

1. Before hanging up, press the programmed Saved Number Dial button.

2. Press the same type of button used to place the call (for example, ICOM, Pool, or SA).

3. To redial, press the programmed Saved Number Dial button.

-System Speed Dial-

To program:

See Programming Buttons & Settings, p. 20.
Your system manager creates System Speed Dial codes (600–729) for numbers that people in your

company dial often. You can dial these directly by pressing the programmed Feature button and
dialing the code, or program often-used codes on line buttons.

-Voice Announce-

To program:

See Programming Buttons & Settings, p. 20.
Make voice-announced calls from ICOM Voice or SA Voice buttons on your phone (see Line

Buttons, p. 2) or use Paging (p. 16). The Voice Announce feature allows you to prevent voice
announcements and paging calls from interrupting you. Instead, the calls ring. Voice Announce is a
setting that you can turn on or off without programming a button for it. If you have programmed your
phone for Auto Answer All (p. 11) or if you have a data station at your extension, you must turn Voice
Announce off.

20

Programming Buttons & Settings

If you use a feature often, you can program it onto an unused line button for easy access. If you use a
feature occasionally, see Using Features, p. 9. Keep these facts in mind when setting up your telephone:

• Some features

must

be programmed on a button or they can’t be used. (These features are marked

with a

◆ on the Programming Codes list.)

• Other features (marked with • on the Programming Codes list) are settings that affect the way your

phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During
programming, you still have to select a line button, but it can be

any

line button the feature affects.

Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to
press it during programming (these features are noted on the Programming Codes list). Settings
remain active until you program them again.

Copyright © 1996, Lucent Technologies. MERLIN LEGEND is a registered trademark of Lucent Technologies. Mirage,
StarSet, and Supra are registered trademarks of Plantronics, Inc.

-Programming Settings-

To program a setting:

1. Slide the T/P switch to P.

2. Press any ICOM or SA button, OR

If the setting affects a specific line, press that line button.

3. Dial the programming code (see Programming Codes).

4. Repeat Steps 2 and 3 to program other settings.

5. Slide the T/P switch to center.

-Programming Buttons-

To program a feature on an unused line button:

1. Label a button for the feature.

2. Slide the T/P switch to P.

3. Press the button you labeled.

4. Dial the programming code (see Programming Codes).

5. Repeat Steps 3 and 4 to program other buttons. (Label the buttons first.)

6. Slide the T/P switch to center.

Features that dial numbers automatically may need special characters to allow for correct dialing or
system response.

Press... See... Means...

Drop s Stop. Halts dialing sequence to allow for system response.
Hold p Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses

allowed.

Conference f Flash. Sends switchhook flash. Must be first entry in sequence.
##End of Dialing. Used to signal end of dialing sequence or to separate

grouped digits.

-Special Characters-

Called Party Code Called Party Code

Message Code Message Code

01 11
02 12
03 13
04 14
05 15
06 16
07 17
08 18
09 19
10

20

DO NOT DISTURB

OFTEN-USED SYSTEM SPEED DIAL CODES

POSTED MESSAGES