Lucent Technologies Merlin Legend 7102, Merlin Legend MLX-10, Merlin Legend MLX-5, Merlin Legend 3.1, Merlin Legend 4.0 User Manual
Describes the phone buttons and screens
Line Buttons, Line Button Lights, Tones, Rings
Use to choose the right feature for the activity you want to perform.
Headpieces, Manual Operation, One-Touch Operation
Making & Answering Calls, Conference, Hold, Transfer
Leaving Messages, Receiving Messages................................................................ 7
Posting Messages, Signaling & Notify................................................................... 8
Feature Button, Feature Codes
Account Codes, Alarm Clock, Timer, & Calendar .....................................................10
Authorization Codes, Auto Answer All .................................................................. 11
Auto Dial .....................................................................................................12
Callback & Line Request, Call Waiting .................................................................13
Camp-On, Coverage, Direct Voice Mail................................................................. 14
Do Not Disturb, Forward & Follow Me ..................................................................15
Last Number Dial, Night Service, Paging ...............................................................16
Park & Pickup, Personal Speed Dial ....................................................................17
Pickup, Privacy, Recall ...................................................................................18
Reminders, Saved Number Dial, System Speed Dial, Voice Announce ........................... 19
Programming Buttons, Programming Settings, Special Characters .......................... 20–21
®
Time/Timer
Exit
Stop
Timer
Set
Start
Fwd
Rev
ABC
DEF
GHI
JKL
MNO
PRS TUV WXY
Oper
123
4
5
6
789
0
*
#
TransferConference
VolumeSpkrphone
Microphone
HFAI
Message
Recall
Timer
Time/
Timer
Start Stop
Set Fwd Rev Exit
Contrast
Hold
Drop
TransferConference
Hold
Drop
Dialpad
Ringing
Volume
Control
T/P Switch
Move to P to program or
T to test. Center position
for normal operation.
Conference*
Add a person to
conference (see p. 6).
Fixed-Feature Buttons
Speakerphone
Volume Control*
Recall Message HFAI Mic Spkrphone
Fixed-Feature Buttons*
Mic/Microphone*
Turn the speakerphone
microphone on/off so that you
can/cannot be heard by the
caller.
HFAI*
(Hands Free Answer on Intercom) Press
before calls come in to answer voiceannounced calls without the handset.
Recall*
Disconnect without
hanging up
(see p. 18).
Contrast Control (BIS-34D only)
OTHER Jack*
Located on the underside of the phone. (See Headsets, p. 5.)
Spkrphone*
Press to turn the speakerphone on/off for
hands-free conversation during a call or
when a call rings. Press to hang up the
speakerphone call. Microphone goes on
when you turn on the speakerphone.
Note:
This guide covers the BIS display and nondisplay phones, as well as the MLC-5 cordless
telephone. The picture shows the BIS-34D. For
more information on timekeeping, see Alarm
Clock, Timer, & Calendar, p. 10, and Re-
minders, p. 19. For more information on the
MLC-5, see the owner’s guide.
Display
Display phones only: Display area shows call information, clock/
calendar, reminders, and messages.
Line Buttons
Outside, Pool, SA, and ICOM buttons (see p. 2); blank line
buttons can be programmed with features, and one should be
programmed as a Feature button (see p. 9).
BIS-34D has 34 line buttons.
BIS-22 and 22D have 22 line buttons.
BIS-10 has 10 line buttons.
MLC-5 has 5 line buttons.
Display Timekeeping Buttons: BIS-34D*
Hold
Put a call on hold
(see p. 6).
Display Timekeeping Buttons: BIS-22D*
Stop and Rev
Turn off alarm. Set time, day, or date backward.
Exit
Stop setting clock, alarm, or date.
* Not available on MLC-5.
1
Message*
Light indicates a waiting message.
Press to read messages (display
phones) or call the operator
(see pp. 7–8).
Drop*
Press Drop and a
line button to drop a
person from a
conference
(see p. 6).
Transfer
Send a call to
another phone
(see p. 6).
the Spkrphone button.
ferred is returning to this line button (see p. 6).
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (see p. 13).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside (2 beeps)
call waiting (see p. 13).
Rings-
The table below helps you identify the different types of ringing. You can also personalize ringing at your
telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons &
Settings, p. 20, tells you how to change the settings. Listed below are your options:
• Personalized Ring*. Allows you to give calls ringing at your phone one of 8 distinctive rings.
• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can use
this feature to give the second call a short ring.
• Immediate Ring. Calls ring immediately on line buttons set this way.
• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being
covered, this allows time for another person to answer a call before you do.
• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines set
for No Ring do not receive coverage (p. 14).
• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings
at corresponding SSA buttons after a delay, giving the person with the SA button time to answer
before the call is picked up by someone with a corresponding SSA button. When busy on another
call, the person with the SA button can use the Send Ring setting to make calls arriving at other
SA buttons ring
immediately
on corresponding SSA buttons instead of after a delay.
*
On MLC-5, must be programmed by system manager.
Ring Meaning
1 long ring Inside call
1 short ring and 1 long ring Outside call
2 short rings and 1 long ring Outside call transferred, returning transferred call, or
returning Callback call (see p. 13)
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside lines
for making and/or receiving calls. To make an
outside call on an SA button, first dial the dial-out
code (usually 9) that your system manager supplies.
No dial-out code is necessary when you call another
extension.
SA Ring Make/receive inside/outside ringing
calls and receive inside
voice-announced calls.
SA Voice Make/receive outside calls; receive
inside ringing and voice-announced
calls; make inside voice-announced
calls.
SA Originate Make (not receive) inside and
Only outside calls.
Shared SA Make/answer calls for co-workers or
SSA join conversations. Line is shared
with another co-worker(s). One
person has an SA button that is
shared with one or more others who
have SSA buttons corresponding to
it. See Rings for information about
how calls ring at these buttons.
Pool Make/receive outside calls only. Use
the dial-out code supplied by your
system manager.
2
!
CAUTION:
To clean your phone, unplug it from the wall jack and use a
slightly
dampened cloth. To prevent
permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol
cleaners directly on the telephone.
3
This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
programmed by following the instructions in Programming Buttons & Settings (p. 20).
Calling
If you want to ... Then
Dial numbers with the touch of a button. See Auto Dial, p. 12.
Program codes for numbers you dial often See Personal Speed Dial, p. 17.
(BIS-10 and MLC-5 only).
Quickly dial numbers your company has programmed. See System Speed Dial, p. 19.
Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 2, and Paging, p. 16.
Broadcast over the company’s loudspeaker system. See Paging, p. 16.
Make a call after office hours. See Night Service, p. 16.
Make and answer calls with no hands See HFAI button, p. 1. For information about
(BIS phones only). headsets, see p. 5, Auto Answer All, p. 11, and
Voice Announce, p. 19.
Automatically redial a number you dialed before. See Last Number Dial, p. 16, and Saved
Number Dial, p. 19.
Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 13.
Enter an account code before or during a call. See Account Codes, p. 10.
Make a call from another extension, using your own See Authorization Codes, p. 11.
calling privileges.
Disconnect the call you’re on without hanging up. See Recall, p. 18.
Set up a conference with as many as 4 others. See Conference, p. 6.
Transfer a call. See Transfer, p. 6, and Park & Pickup, p. 17.
Know if someone is calling you when all your other See Call Waiting, p. 13.
lines are in use.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.
Put a call on hold. See Hold, p. 6.
Customizing Your Phone
Program a feature on an unused line button. See Programming Buttons & Settings, p. 20.
Adjust volume of the speaker or ringer. See Ringing or Speakerphone Volume, p. 1.
Give your phone its own distinctive ring. See Rings, p. 2.
Delay or remove the ring from an outside, See Rings, p. 2, and Coverage, p. 14.
SA, or ICOM line button.
Feature Finder
4
Feature Finder
Covering Calls
If you want to ... Then
Have a co-worker answer your calls. See Coverage, p. 14, and Line Buttons, p. 2.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 14.
voice mail system (or send calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 15.
Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 18.
Answer a call on a line that’s not on your phone.
Put a call on hold at a busy extension until your If your phone system doesn’t have voice mail, try
co-worker is ready for it or complete a transfer to Camp-On, p. 14.
an extension that doesn’t answer.
Hold a call when you’re trying to transfer it or when See Park & Pickup, p. 17.
your co-worker doesn’t answer; page your co-worker
while the call waits.
Messaging
Let a co-worker know you called. See Messaging, pp. 7–8.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have
display phones.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.
Privacy
Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.
Prevent co-workers from joining your calls. See Privacy, p. 18.
Prevent others on a call from hearing you speak to See Mic/Microphone, p. 1.
someone in your office.
Receive or not receive voice-announced calls. See Voice Announce, p. 19.
Timekeeping
Remind yourself of appointments. See Alarm Clock, Timer, & Calendar, p. 10,
and Reminders, p. 19.
Change the time, day, or date on your display
(display phones only).
Time calls or meetings (display phones only).
5
-Headpieces-
• Mirage®. Receiver fits over either ear. Not for noisy environments.
• StarSet
®
. Eartip fits in ear canal.
• Supra
®
Monaural. Adjustable headband and soft ear cushion.
• Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that
reduces background noise transmission by up to 75%.
• Supra Binaural. Sound in both ears.
• Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
-Manual Operation-
Choose manual operation when a
headset is used occasionally. You must
pick up the handset to answer a call and
replace it to hang up. The manual
headset consists of the headpiece, a
modular base unit, and the telephone.
The headpiece plugs into the modular
base unit, and the modular base unit
connects to the telephone through the
handset jack on the side of the
telephone. The telephone handset is
plugged into the modular base unit.
-One-Touch Operation-
One-touch operation allows you to
simply touch a button to answer a call
and touch a button again to hang up. Use
one of the headpieces along with a plug
prong base unit, an adapter (502C), and
the telephone. The headpiece connects
to the plug prong base unit, which in
turn connects to the adapter. The adapter
plugs into the OTHER jack on the
underside of the telephone. Use a
programmed Auto Answer All button
(p. 11) to turn headset operation on or
off.
Headsets are designed for hands-free telephone use and consist of several components, depending upon
whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For
information on telephone features for headsets, see Auto Answer All, p. 11, and Voice Announce, p. 19.
Note: A calling group agent using a headset must press the Headset Hang Up button to complete a call
in order to update the supervisor’s Agent button.
*
Headsets
Headpiece
Modular
Base Unit
OTHER Jack
(underside)
502C
Adapter
Plug Prong
Base Unit
Headpiece
*
Not available for MLC-5.
Handset Jack
6
-Making & Answering Calls-
First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. If you
have a headset, see p. 5. In this guide, instructions for using features may not include all the possible
ways you can make a call.
To make a call
, lift the handset or press Spkrphone button. The line button with the steady red light
is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM line
for a voice-announced call), select an unlit line button and press it before lifting the handset or
pressing the Spkrphone button. When using a headset (see p. 5), select a line button first.
To answer a ringing or voice-announced call
, lift the handset, press the Spkrphone button, or use
the headset.
To make or answer a call on an MLC-5 cordless telephone:
Before making a call, extend the antennas on the base unit and handset. To make a call or when a call
is ringing, press the On/Off button. To make a call, press a line button if one is not already lit. (You
can make but not receive voice-announced calls.) Dial the number or speak to the caller who is
ringing you. To disconnect the call, press the On/Off button or place the handset in the base unit.
-Hold-
When you have a call or conference on hold,
your phone beeps once each minute.
1. Press the Hold button to put a call on hold.
Do
not
press the Drop button to end a
conference while the call is on hold.
2. To return to the call or conference, press
the flashing ICOM, SA, or line button that
is holding the call.
-Conference*-
A conference call can have up to 3 inside
participants, including yourself and up to 2
outside participants.
1. Dial the first outside number or extension.
Announce the call.
2. Press the Conference button to put the
call on hold.
3. Select an ICOM, SA, or numbered line
button.
4. Dial the next number or extension.
5. Announce the call and press Conference.
6. Repeat Steps 2–5 for each participant.
• Press the Drop button and line button to
drop any participant added.
• Press the Hold button to temporarily leave
the conference. Then press any participant’s
line button to rejoin the conference.
7. To end the conference, hang up.
!
SECURITY ALERT:
If the system selects an SA Voice button
when you add a conference participant, you
hear a beep instead of ringing after you dial
the extension. If the call is not answered and
you press the Conference button to
complete the call, your conversation with other
conference participants is broadcast on the
extension’s speakerphone. To prevent this, be
sure to drop an unanswered extension that
you’ve called on an SA Voice button.
-Transfer-
To transfer:
1. Press the Transfer button. The system selects
an ICOM or SA button and puts the call on hold.
2. Dial the extension or outside number.
3. Announce the call if desired.
4. Press the Transfer button and hang up. To
cancel the transfer or return to the call on hold,
press the flashing ICOM, SA, or line button.
To one-touch manual transfer:
1. Press the programmed Auto Dial button
(p. 12) for the number where you want to
transfer the call.
2. Announce the call.
3. Press the Transfer button and hang up. To
cancel the transfer or return to the call on
hold, press the flashing button.
To one-touch auto transfer if available:
Press the programmed Auto Dial button.
Call Handling
*Not available on MLC-5.
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