®
Lucent Technologies
Bell Labs Innovations
MERLIN
PIus
COMMUNICATIONS SYSTEM
Release 2
User’s Guide
999-500-148
Issue 1
August 1988
© 1988 AT&T
All Rights Reserved
Printed in U.S.A.
NOTICE
The information in this document is subject to change without notice. Lucent Technologies assumes no
responsibility for any errors that may appear in this document.
MERLIN is a registered trademark of Lucent Technologies.
To order copies of this document, call the Lucent Technologies Customer Information Center, 1-888-582-3688
and include the document number 999-500-148 with your order.
Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has
been transferred to Lucent Technologies Incorporated,
Any references within this text to American Telephone and Telegraph Corporation or AT&T should be
interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books
published prior to December 31, 1996, which retain their original AT&T titles.
999-500-148
Issue 1
August 1988
Lucent Technologies
wide range of public and private networks, communication systems and software, consumer and business
telephone systems, and microelectronic components. The world-renowned Bell Laboratories is the research
and development arm for the company.
– formed as a result of AT&T’s planned restructuring
– designs, builds, and delivers a
Introduction 2
Programming Ringing Options 3
Features on a BIS-34D Voice Terminal
with Display 4
Placing Outside Calls 6
Answering Your Calls 10
Handling Calls with the Hold and
Transfer Features
14
Placing
Setting
Intercom Calls
Up a Conference Call
Using the Speakerphone and
Using Privacy Features
Paging
Using a
Template 21
16
17
Speaker 18
19
20
1
About This Guide
This guide shows how to use various features of your
MERLIN Plus system voice terminal, The
System Manual
provides complete
information about
MERLIN Plus
system features and equipment.
Programming
The procedures in this
program features onto
symbols:
T • P
Slide the T/P switch to
voice terminal in programming mode,
→→
(It rings while you’re programming.)
Touch the button to which you’re
Button
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
Code
assigning the feature.
Dial a number, such as a feature code or
an outside telephone number.
Slide the T/P switch to the center
position to return to regular call-handling
←←
mode.
guide that
buttons use the following
show you how to
P
to put your
What the Lights Indicate
Lights next to the buttons on your voice terminal show
the status of lines, features, and other people’s voice
terminals.
●
Next to a Line Button:
you lift your handset,
or on Exclusive Hold.
in on this line.
Faster flashing green
call on hold. Fastest flashing green = a call you’ve put
on hold.
●
Next to a Feature Button:
activated. Light off =
●
Next to a Direct Extension Dialing (DXD)/Call
Forwarding (CF) Button:
normal mode. Green light on = DXD mode. Red light
on = CF mode. Flashing red light = CF problem, call
administrator.
Flashing green light
administrator.
●
Next to a Remote Line Access (RLA) or System Answer
(SA) Button:
Flashing green
Steady green on
= problem with feature, call
administrator.
●
Next to an Auto Intercom Button: Steady green = the
voice terminal is busy or the person is using Do Not
Disturb. Flashing green =
to you from this voice terminal.
Red
= you get this line when
Steady green =this line is in use
Flashing green
= a call is coming
= someone else’s
Steady green
= the feature is
the feature is deactivated.
Green and red lights off
=
= DXD problem, call
= the feature is activated.
an intercom call is coming in
2
Decide if incoming calls should ring at your voice
terminal, how the ring should sound, and how loud it
should be.
Ringing Options
You can set your voice terminal so that incoming calls
ring right away, after a delay of two rings, or not at all.
Use the delayed ring option if you answer calls for
someone else when they’re not available. Use the no
ring option if someone else normally answers your
incoming calls.
To program:
Touch each line button, then dial the code for the
ringing option you prefer: The codes are *35 (no
ring), *36 (delayed ring), and *37 (immediate ring).
Volume Control
To make the sound of the ringer louder, slide the volume
control lever on the bottom left side of the voice terminal
up (HI). To make it softer, slide the lever down (LO).
Personalized Ringing
You can choose from among eight ringing patterns. To
select one, enter programming mode and touch
Speakerphone
ringing pattern you prefer.
(or
Speaker)
repeatedly until you hear the
3
7
6
8
5
4
3 9
2
1
14
10
11
12
13
Adjust the ringer volume of your voice terminal’s
1
speaker with the volume control.
Use the dial pad to place calls. In programming
2
mode, use it to enter codes and data.
3
Conference, Drop, Transfer,
Use
and
Hold
for
efficient call handling.
Test your voice terminal and program its features by
4
T/P
sliding the
Use line buttons to call people who aren’t connected
5
switch to T (Test) or P (Program),
to your system.
Use the display buttons to operate clock, calendar,
6
timer, and alarm functions.
Adjust the contrast on the display.
7
Use the information on the display as you handle calls
8
and messages and program your voice terminal.
9
Tailor your voice terminal to meet your individual
needs by programming available buttons with custom
features.
10
Adjust the volume of the speakerphone.
11
The Speakerphone feature allows you to have a phone
conversation without using the handset. The
Speakerphone light indicates when the feature is
activated.
12
Touching the Microphone button while you’re on a call
enables you to have a private side conversation with
someone in your office without the caller overhearing
it. The Microphone light indicates when the feature is
activated.
13
HFAI enables you to answer intercom calls hands free.
The HFAI light indicates when the feature is activated.
14
If the Message light is on, call the attendant for your
messages.
* The BIS-34D is the largest of the MERLIN Plus system voice terminals. Other models have buttons, but the features they have are located
in the same positions as on the BIS-34D shown above.
5
You can assign telephone numbers
to buttons or codes
for quick dialing of outside calls. Using a special
password, you can also use company lines to make
outside calls from a remote location.
Outside Auto Dial
You can program telephone numbers onto buttons for
one-touch dialing.
To program:
Label a button and follow the steps below.
T • P
Main
Office
→→ ✱ 90
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
tel. no.
T
• P
←←
Personal Speed Dial
You can assign codes #01 through #24 to telephone
numbers or account numbers you dial often.
To program Personal Speed Dial codes:
T • P
→→
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
#01-#24
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 90
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
tel. no.
T
• P
←←
To place a call:
1
Touch the Outside Auto Dial button.
2
If someone answers, begin speaking or lift your
handset. If no answer, touch
Speaker)
to disconnect the call.
Speakerphone
(or
To use Personal Speed Dial:
1
Dial the pound sign and code for your model voice
terminal:
– 22-Button Voice Terminal:
Dial the pound sign
and code (#01 through #12).
– 5- and 10-Button Voice Terminals:
Dial the pound
sign and code (#01 through #24).
6
System Speed Dial
Your administrator may assign System Speed Dial codes
#60 through #89 and #900 through #999 to telephone
numbers that people in your system call often, such as
vendors or clients. You can program any of these codes
on buttons for one-touch dialing. Ask your
administrator for a list of System Speed Dial codes.
To program a System Sped Dial button:
Label a button and follow these steps:
To place a call:
1
If you have a button programmed with this code,
touch the button. If not, dial the pound sign and
code (#60 through #89 and #900 through #999).
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
60-89
900-999
T
• P
←←
T • P
→→
Main
Office
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱
95
Last Number Dial
You can program a button for one-touch redialing of the
last number you called.
To program:
Label a button
T • P
→→
and follow these steps:
■ ■ ■
■ ■ ■
Last No.
■ ■ ■
■ ■ ■
✱ 72
T
• P
←←
To use Last Number Dial:
1
Touch Last Number.
2
If someone answers, begin to speak or lift your
handset. If no answer, touch
Speaker)
to disconnect.
Speakerphone
(or
7
Saved Number Dial
You can program a button to redial a telephone number
that you've saved.
To Program:
Label a button and follow these steps:
T • P
→→
Saved
Number
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 74
T
• P
←←
Busy Buster
You can program a button to have the system redial a
busy telephone number automatically and signal you if
the call goes through, if this feature has been
administered on your system.
When activated, Busy Buster will redial the busy number
up to 15 times at 30 second intervals.
To program
Label a button
and follow these steps:
To use Saved Number Dial:
1
Before disconnecting, touch
2
To redial the call, touch
3
If someone answers, begin to speak or lift your
handset. If not, touch
Speakerphone
Saved Number.
Saved Number.
(or
Speaker)
to
disconnect.
To use Busy Buster:
1
Before you disconnect, touch
2
When you hear ringing, the signal that the call has
gone through, touch
Speakerphone
Busy Buster.
(or
Speaker)
or
lift your handset.
IMPORTANT:
Answer returning Busy Buster calls
promptly when your voice terminal alerts you.
Otherwise, the called party may become confused by
the silence caused by the delay and hang up.
T • P
→→
Busy
Buster
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 31
T
• P
←←
To turn off Busy Buster:
1
Touch
Busy Buster.
8
Remote Line Access (RLA)
When the system is in the RLA mode you can call in
from a remote location and enter a password to gain
access to one of
To program:
Label a button
steps:
T • P
→→
the system’s outside lines.
with a green light and follow these
■ ■ ■
PLA
■ ■ ■
■ ■ ■
■ ■ ■
✱
84
T
• P
←←
To use RLA:
If the system is in RLA mode, go to the next step. If
1
the system is in either CF or DXD mode, after the
introductory message, dial *#*.
From a remote location, dial the telephone number of
2
a line in the RLA incoming line group.
When requested, enter the 5-digit password.
3
4
When requested, enter a line number between 1 and
8 of the outside line you want to make your call on.
Dial the telephone number you are calling plus a
5
pound sign.
Complete your call as usual.
6
9
You can answer your calls at your voice terminal or at
another voice terminal.
Answering Calls at Your Voice Terminal
You can answer outside calls by activating the
speakerphone or picking up the handset.
Answering Intercom Calls Automatically
To answer a call:
1
Touch
Speakerphone
or lift your handset.
If your voice terminal has the Hands-Free-Answer-onIntercom (HFAI) feature or is connected to a Hands-Free
Unit (HFU), you can have your speakerphone go on
automatically whenever you receive an intercom call. T
O
do this with an HFU, you must program an Auto
Answer-Intercom button.
To program:
Label a button with lights and follow these steps:
■ ■ ■
T • P
→→
Auto Ans.-
Intercom
■ ■ ■
■ ■ ■
■ ■ ■
✱ 70
T
• P
←←
To activate the automatic answer feature:
1
Touch
HFAI
or
Auto Answer-Intercom.
The light next to the button goes on.
To deactivate the automatic answer feature:
1 Touch HFAI or Auto Answer-Intercom.
The light next to the button goes off.
10
Forwarding Calls
You can use the Call Forwarding (CF) feature to have all
calls that come into designated lines forwarded to
another number. Call Forwarding can be activated from
any voice terminal with a CF/DXD button.
To program:
Label a button with lights and follow these steps:
To activate Call Forwarding:
1
Touch
CF/DXD
until only
To cancel Call Forwarding:
1
Touch
CF/DXD
until both
are off.
the red light is on.
the red and green lights
T • P
→→
CF/DXD
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱
83
T
• P
←←
Directing Calls to Extensions
Direct Extension Dialing (DXD) directs incoming calls to
requested extensions.
requests the desired extension number. The
transferred to the requested extension. This
be activated from any voice terminal with a
button.
To program
Label a button with lights (if you already have a CF
button, you use the same one for DXD) and follow
these steps:
T • P
CF/DXD
→→
Callers hear a voice message that
call is then
feature can
CF/DXD
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 83
T
• P
←←
To activate Direct Extension Dialing
1
Touch
CF/DXD
until only the green light is on.
To deactivate Direct Extension Dialing
1
Touch
CF/DXD
until both the green light and the red
light are off.
11
Automatic Answering of Calls
You can use System Answer to answer calls
automatically and place them on hold until someone is
available to handle them.
activated from either the attendant console or the alternate
attendant console.
To program:
Label a button with a green light and follow these
steps:
System Answer can only be
To activate System
1
Touch
System Answer.
Answer:
The green light comes on.
To deactivate System Answer.
1
Touch
System Answer.
The green light goes off.
T • P
→→
System
Answer
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 58
T
• P
←←
12
Using Call Pickup
You can use Call Pickup to answer a call coming into
someone else’s voice terminal. There are two ways to
pick up calls ringing on another voice terminal: You can
touch a Call Pickup button then dial the intercom
number of the ringing voice terminal or, if you regularly
handle calls for someone else, you can program an
individual Call Pickup button, so that you can pick up
calls on that voice terminal with one touch.
To program a general Call Pickup button:
Label a button and follow these steps:
To use a general Call Pickup Button:
1
Touch
2
Touch
3
Dial the intercom number.
Speakerphone
Call Pickup.
or lift your handset.
To use an indvidual Call Pickup Button:
1
Touch
2
Touch
Speakerphone
Call Pickup.
or lift your handset.
T • P
→→
Call
Pickup
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱
85
T
• P
←←
To program an individual Call Pickup button:
T • P
→→
Call
Pickup 18
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱
85
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
Icom No.
T
• P
←←
13
You use fixed buttons on your voice terminal to put calls
on hold and transfer them to other people.
Putting Calls on HoId
After you put a call on hold, you can hang up your
handset or touch a line button to take another call.
When you put a call on hold, a green light flashes next
to the line button. Your voice terminal beeps every 60
seconds to remind you of the held call.
To put a call on hold, then retrieve it:
1
To put a call on hold, touch
2
To take a call off hold, touch the line button of the
Hold.
held call.
You can also put a call on Exclusive Hold so no one
at another voice terminal can pick up the call.
To program an Exclusive Hold button:
Label the button
Exclusive Hold
and follow these
steps:
■ ■ ■
T • P
→→
Exclusive
Hold
■ ■ ■
■ ■ ■
■ ■ ■
✱ 7 ←←
T • P
To put a call on Exclusive Hold, then retrieve it:
1
To put a call on Exclusive Hold, touch
Exclusive
Hold.
2
Take the call off Exclusive Hold by touching
Speakerphone
(or
Speaker)
or by touching the line
button of the held call. This can only be done from
the voice terminal that put the call on Exclusive
Hold.
14
Transferring Calls
You use a fixed button on your voice terminal to transfer
outside calls to other voice terminals.
whom you transfer the call doesn’t answer within a
preset number of rings, the call rings at your voice
terminal again.
If the person to
To transfer a call:
1
Touch
2
Touch the Auto Intercom button or dial the intercom
number for the person.
To place one-touch transfer:
1
With the call in progress, touch the Auto Intercom
button of the person to whom you want to transfer
the call.
2 When you hear a beep, announce the call, if
appropriate, and advise the person which line the
call is on.
3 Hang up.
Transfer.
15
You can call anyone in the MERLIN Plus system by
dialing his or her intercom number
or
by touching a
button you’ve programmed with that number.
You can also enable your voice terminal so that you can
hear voice announcements through your voice terminal
speaker.
To program an Auto Intercom button:
Label a button and follow these steps:
■ ■ ■
T • P
John 12
→
■ ■ ■
■ ■ ■
■ ■ ■
✱
91
To enable/disable voice announcements:
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
Icom No.
T • P
←
To place an intercom call:
1
Touch
2
Touch
3
Dial the 2-digit intercom number of the voice
Intercom.
Speakerphone
or lift your handset.
terminal you want to call.
4
When you hear a beep, begin speaking. If you hear a
series of beeps, wait for the person to answer.
To place an intercom call with one touch:
1
Touch the Auto Intercom button for the voice
terminal you want to call.
2
Begin speaking or lift your handset and begin
speaking.
T
• P
→
Intercom
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱
38 or ✱ 39
T
• P
←
16
You can set up a conference call that includes up to two
people in the MERLIN Plus system, two people-from
outside the system, and yourself. People connected to
the MERLIN Plus system can bridge onto an outside line
that is active on a conference call.
set up a conference call:
To
1
To set up a call when one of the people is already on
the line, touch
2
Touch an outside line button.
3
Dial the outside telephone number of the person.
Conference.
you’re adding to the call.
4 Take the appropriate action:
– If the person answers, begin the conversation.
–
If the person doesn’t answer, touch Drop, and
repeat steps 1 through 3 to add another person.
To leave and reenter a conference call:
1
Touch
2
To rejoin the call, touch
Hold
to remove yourself from the call.
Speakerphone
or lift the
handset and touch one of the line buttons associated
with the call.
17
Using the Speakerphone
If you have a speakerphone, you can dial and conduct a
call without lifting your handset. You can activate the
speakerphone before you place the call or at any time
during the call. The lights next to Speakerphone and
Microphone go on whenever the speakerphone is on.
Using the Speaker
If you don’t have a speakerphone, you can use your
voice terminal speaker to monitor calls as you place them
or while you’re on hold. You don’t need to lift your
handset until you’re ready to speak.
To turn the speakerphone on or off:
1
Touch
Green light on =
Green light off =
To listen while you place a call:
1
Touch
2
If someone answers, lift your handset. If not, touch
Speaker
To monitor while you’re waiting on hold:
1
When you’re put on hold, touch
Speakerphone.
Speakerphone on
Speakerphone off
Speaker,
then dial the call.
to disconnect the call.
Speaker
and
hang up.
2
When you’re taken off hold, lift your handset.
To let others hear an in-progress call:
1
Touch
Speaker
without hanging up.
18
Program privacy
features on buttons with lights.
Privacy
The Privacy feature
lines from bridging
prevents people who share your
onto your conversation.
To turn Privacy on:
1
Touch
Privacy.
To program:
Label a button with lights and
T • P
Privacy
→→
Not Disturb
Do
The
Do Not Disturb feature prevents calls from ringing at
follow these steps:
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 72 ←←
T
• P
your voice terminal, although you can still place and
receive calls.
To program:
Label a button with
T • P
Do Not
Disturb
→→
lights and
follow these steps:
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 71
T
• P
←←
The green light comes on.
To turn Privacy off:
1
Touch
Privacy.
The green light goes off.
To turn Do Not Disturb on:
1
Touch
The green
To turn
1
Touch
Not Disturb.
Do
comes on.
light
Do Not Disturb off:
Do Not Disturb.
The green light goes off.
19
With the Page features, you can make announcements to
people through your voice terminal.
Group Page
If your administrator has set up paging groups, you can
make announcements to members of a particular group,
Ask your administrator for the group codes.
Loudspeaker Page
Connect a loudspeaker paging system to your control
unit in either of two ways. Connect it to a line jack,
touch the line button
with the unit to page
jack and follow these
announcements.
To program a Loudspeaker Page button (page jack
connection):
Label the button and follow these steps:
then follow the directions provided
someone, Connect it to the page
instructions to make
To make an announcement to a paging group:
1
Touch
2
Touch
Intercom.
Speakerphone
(or
Speaker)
or lift your
handset and dial the code for the group.
3
At the beep, make your announcement through your
handset.
To make an announcement with a page jack
connection:
1
Touch
2
When you hear a beep, touch
Loudspeaker Page.
Speakerphone
.
or lift
your handset and make your announcement.
or
1
Touch
2
Touch
Intercom.
Speakerphone
or lift your handset.
T • P
→→
Ldsp.
Page
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
✱ 91
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
6
T
• P
←←
3
Dial 6.
4
When you hear a beep, make your announcement.
20
If the system administrator has assigned one of three
voice terminal templates to your voice terminal, you
already have special features programmed onto buttons,
The special features for each template are shown on the
following pages.
Refer to the
Merlin Plus System Manual
for information on how to use these features.
KEY
AI
BB
DND
DXD/CF
LND
CP10
PAGE 1 =
PAGE ALL =
ROVRD =
SND 1
SND 2
=
=
=
=
=
=
=
=
Auto Intercom
Busy Buster
Do Not Disturb
Direct Extension Dialing/Call Forwarding
Last Number Dial
Call Pickup 10
Page Group 1
Page All
Ring Override
Save Number Dial 1
Save Number Dial 2
21
Dialer Template
34-Button
22-Button
10-Button
❑
Line D
❑
❑
Line C
❑
❑
Line B
❑
❑
Line A
❑
❑
Intercom
❑
Conference
Drop
(See Note)
❑
Line H
❑
❑
Line G
❑
❑
Line F
❑
❑
Line E
❑
❑
BB
❑
Transfer
❑
❑ ❑
Hold
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Al10
❑
❑ ❑
SND
❑
❑
LND
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Assign to Intercom Number(s):
NOTE: If there are fewer than eight outside lines on a voice terminal, then those buttons wiII be blank
on the template and on the target voice terminal. For example, if your system has four outside lines
(Lines A through D), then the template will have four blank buttons and Busy Buster in the second column
above the dial pad.
22
Feature Template
34-Button
22-Button
10-Button
❑
Line D
❑
❑
Line C
❑
❑
Line B
❑
❑
Line A
❑
❑
Intercom
❑
Conference
Drop
(See Note)
❑
Line H
❑
❑
Line G
❑
❑
Line F
❑
❑
Line E
❑
❑
BB
❑
❑
❑
Transfer
Hold
❑
DND
❑
❑
Privacy
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Page 1
❑
❑
Page All
❑
❑
Al10
❑
❑
SND1
❑
❑
LND
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
ROVRD
SND2
DXD/CF
Assign to Intercom
Number(s):
NOTE: If there are fewer than eight outside Iines on a voice terminal, then those buttons wiII be blank
on the template and
(Lines A through D),
on the target voice terminal. For example, if your system has four outside Iines
then the template wiII have four blank buttons and Busy Buster In the second column
above the dial pad.
23
Receptionist/Secretary Template
34-Button
22-Button
10-Button
❑
Line D
❑
❑
Line C
❑
❑
Line B
❑
❑
Line A
❑
❑
Intercom
❑
Conference
Drop
❑
Line H
❑
❑
Line G
❑
❑
Line F
❑
❑
Line E
❑
❑
BB
❑
❑
❑
Transfer
Hold
❑
Al19
❑
❑
Al18
❑
❑
Al17
❑
❑
Al16
❑
❑
Al15
❑
❑
Al14
❑
❑
❑
Al13
❑
❑
❑
Al12
❑
❑
Al11
❑
❑
Al10
❑
❑
SND
❑
❑
LND
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Al29
Al28
Al27
Al26
Al25
Al24
Al23
Al22
Al21
Al20
CP10
Page All
Assign to Intercom Number(s):
NOTE: If there are fewer than eight outside lines on a voice terminal, then those buttons will be blank
on the template and on the target voice terminal. For example, If your system has four outside Iines
(Lines A through D), then the template wiII have four blank buttons and Busy Buster In the second column
above the dial pad.
24
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