Lucent Technologies MDC 9000, MDW 9000, MDW 9010 User Manual
Document #: 555-660-138
Comcode 108196171
Issue 1, February 1998
MERLIN LEGEND
®
Communications System
MDC and MDW
Telephones User’s Guide
Contents
Your MDC 9000 or MDW 9000/9010 Telephone ....................................................... 1
Describes the buttons and display
Understanding Your Telephone ......................................................................... 2
Line Button Types, Tones, Rings, Line Buttons, Using a Feature Button ..................... 3
Feature Finder .......................................................................................... 4–5
Use to choose the right feature for the activity you want to perform.
Headsets .................................................................................................... 6
Headpiece, Using Headsets
Call Handling ............................................................................................... 7
Making & Answering Calls, Conference, Hold, Transfer
Messaging ............................................................................................... 8–9
Leaving Messages, Receiving Messages........................................................... 8
Posting Messages, Signaling & Notify .............................................................. 9
Using Features ........................................................................................... 10
Feature Button, Feature Codes
Often-Used Features ................................................................................ 11–19
Account Codes, Authorization Codes ............................................................. 11
Auto Dial ............................................................................................... 12
Callback, Call Waiting .............................................................................. 13
Camp-On, Coverage, Direct Voice Mail ........................................................... 14
Do Not Disturb, Forward & Follow Me ............................................................ 15
Last Number Dial, Paging ........................................................................... 16
Park & Pickup, Personal Speed Dial .............................................................. 17
Pickup, Privacy, Recall ............................................................................. 18
Reminders, Saved Number Dial, System Speed Dial ............................................ 19
Troubleshooting ..................................................................................... 20–21
Solving Common Problems
Programming Buttons & Settings ................................................................. 22–23
Programming Buttons, Programming Settings, Special Characters ......................... 22
Programming Codes .................................................................................. 23
Pull-Out Card
Remove this and use it to keep track of speed dial codes, group numbers, and other .....
information about your phone and system.
Called Party Code Called Party Code
Message Code Message Code
01 11
02 12
03 13
04 14
05 15
06 16
07 17
08 18
09 19
10
20
DO NOT DISTURB
OFTEN-USED SYSTEM SPEED DIAL CODES
POSTED MESSAGES
Security Alert
Your Responsibility for Your System’s Security␣
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your
company’s behalf) can result in substantial additional charges for your telecommunications services. You
are responsible for the security of your system. There may be a risk of toll fraud associated with your
telecommunications system. Your system administrator should read all installation, instruction, and
system administration documents provided with this product to fully understand the features that can
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies
does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not
be responsible for any charges that result from such unauthorized use.
Your MDC 9000 or MDW 9000/9010 Telephone
Headset On/Off Button
Press to turn the headset on and
off.
Headset Jack
(MDC 9000) For headset adapter
cord.
Battery Charging
Contacts
Handset batteries charge through
these contacts. Clean periodically
by rubbing them with a soft gum
eraser.
Volume Control
(MDC 9000) Slide the switch to
adjust the volume of the earpiece to
Normal or High.
(MDW 9000/9010) An 8-interval
pushbutton controls the ringer
volume when the phone is off and
the receiver volume when the
phone is on.
Status
(MDC 9000) Press to turn on the
display when the handset is off,
or to update the display when the
STAT indicator appears.
Mute
(MDW 9000/9010) Press to turn
the microphone on/off so that
you can/cannot be heard by the
caller.
Conf (Conference)
Press to add another party to
your call (see p. 7).
Headset Jack
(MDW 9000/9010) For headset
adapter cord.
To Update Display:
Status
Press
Two Loud Beeps
means
means
:
PSTAT
On/Off
ABC3DEF
2
JKL
5
TUV
8
Oper
0
MDC 9000
16
:
6
9
Move Closer to Base Unit
STAT/RANGE
Move Closer to Base Unit
ON MSG
RANGE BATT
Status
1
GHI
4
PQRS
7
*
Conf Trans Feat
Ext.
Hold
#
MNO
WXYZ
User Instructions
(MDC 9000) A quick reference
to most important cordless
phone features.
Antenna
Directory Card
(MDC 9000, behind cover)
Handset Display
Displays status of lines and
range. For details, see figure
opposite.
Outside Line/
Programmable/
Intercom/ Drop
Buttons (6)
See Line Buttons,
p. 3, for line button
assignments.
Hold
Press to put a call on hold
(see p. 7).
On/Off
To turn the handset on, press
once. ON appears in the
display. To turn off, press
again. Turn on to make or answer a call, and turn off to hang
up (see p. 7).
Feat (Feature)
Press to enter program mode
(see p. 22).
Trans (Transfer)
Press to transfer a call to
another extension (see p. 7).
Handset Extension
Label
Write the extension number
on this label using a pencil
or ballpoint pen only.
-Handset Display-
1 823
7
ON MSG
RANGE BATT
PSTAT18
4
6 5
1 — Line Status Indicators show status of
outside and inside lines. Arrow or rectangle
“points” to the line button it represents and
flashes in different patterns to show activity
on the line (see box below).
2 — P appears when in program mode.
3 — STAT (MDC 9000 only) appears steady-on
when handset is out of range. Remains until
all line status indicators are updated.
MUTE (MDW 9000/9010 only) appears when
the handset microphone is off.
4 — MSG appears when you have received a voice
mail message.
5 — BATT appears when there are only a few
minutes of conversation time left. Handset
gives 2 short beeps. Place handset on the
base to recharge.
6 — RANGE appears (and handset beeps twice)
if Status (off only) or On/Off button is
depressed when handset is out of the base’s
range. To make or receive calls, move
handset closer to base.
7 — ON appears when the handset is turned on
after you pressed On/Off.
8 — 18 (MDW 9010 only) indicates Local Test
Mode; 1 through 10 are used in Wireless
Test Mode.
-Line Status Indicators-
Arrows ( or ) indicate the next available line.
Rectangle ( ) indicates activity at any extension.
Steady on indicates a busy line.
Off continuously indicates an idle line.
Note: This quide covers the MDC 9000, MDW 9000, and MDW 9010. The picture shows the MDC
9000. The differences are as follows:
Instead of a Status button, the MDW 9000 and MDW 9010 have a Mute button. Press the Mute
button to turn the handset and headset microphone off for privacy while having a conversation.
The Headset jack on the MDW 9000 and MDW 9010 is located at the bottom of the handset, above and
to the left of the Handset Extension Label.
indicates the line you’re using.
Flash Long on, long off indicates a ringing call.
Wink Long on, short off indicates a call on hold.
1
Understanding Your Telephone
␣ Line Button Types␣
See Line Buttons, p. 3, for the location and definition of line buttons on your handset.
All Telephones
NNN-XXXX
Telephones with ICOM Buttons
ICOM Ring Make/receive inside ringing calls.
ICOM Voice Make inside voice-announced calls
ICOM Make (not receive) inside calls
Originate only.
Only
!
To clean your phone, unplug it from the wall jack (if applicable) and use a
prevent permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or
aerosol cleaners directly on the telephone.
Make/receive outside calls only.
and receive inside ringing calls.
CAUTION:
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside lines
for making and/or receiving calls. To make an outside
call on an SA button, first dial the dial-out code
(usually 9) that your system manager supplies. No
dial-out code is necessary when you call another
extension.
SA Ring Make/receive inside/outside ringing
calls.
SA Voice Make/receive outside calls; receive
SA Originate Make (not receive) inside and
Only outside calls.
Shared SA Make/receive calls for co-workers or
(SSA) join conversations. The line is shared
Pool Make/receive outside calls only. Use
inside ringing calls; make inside
voice-announced calls.
with another co-worker(s). One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it. See Rings for information about how calls ring at these buttons.
the dial-out code supplied by your
system manager.
slightly
dampened cloth. To
␣ Tones␣
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (see p. 13).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside (2 beeps)
call waiting (see p. 13).
␣ Rings␣
The table below helps you identify the different types of ringing. You can also personalize ringing at your
telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons &
Settings, p. 22, tells you how to change the settings. Listed below are your options:
• Personalized Ring. (MDW 9000/9010 only) Allows you to give calls ringing at your phone one of
eight distinctive rings.
• Abbreviated Ringing. When you are on a call and another call arrives at your phone, you can use
this feature to give the second call a short ring.
• Immediate Ring. Calls ring immediately on line buttons set this way.
• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being
covered, this allows time for another person to answer a call before you do.
• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines set for
No Ring do not receive coverage (p. 14).
• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings at
corresponding SSA buttons after a delay, giving the person with the SA button time to answer before
the call is picked up by someone with a corresponding SSA button. When busy on another call, the
person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons
immediately
ring
Ring Meaning
on corresponding SSA buttons.
1 long ring Inside call or returning Callback call (see p. 13) on
MDC 9000
1 short ring and 1 long ring Outside call
2 short rings and 1 long ring Outside call is transferred to you, returning transferred
call, or returning Callback call (see p. 13) on
MDW 9000/9010
2
␣Line Buttons␣
The lower buttons are programmed as shown below. 3,4, and 5 are programmable line buttons
that you can program with features (p. 22). One may be programmed as a Feature button
(p. 10) if you enter account codes (p. 11) during calls.
543
PSTAT18
ON MSG
RANGE BATT
ICOM/SA
(R)
ICOM/SA
(V)
The Voice Announce setting should be turned off because the handset does not have a speaker
function. The system manager can turn Voice Announce off at your extension through system
programming.
To turn Voice Announce off with your handset:
1. Turn the phone on and press the imprinted Feat button; then dial 00.
2. Press any ICOM or SA button.
3. Dial ✻✻10.
4. Press the imprinted Feat button; then dial 00 to exit program mode.
You cannot be assigned to a paging group.
Ringing options should be used with caution.
DROP
␣Using a Feature Button␣
To use many system features, you can either program a Feature button or dial # before entering a
feature code. You only need a programmed Feature button in order to enter account codes (p. 11)
during calls. For details about programming a Feature button, see p. 10. If a Feature button is
programmed, there will be two Feature buttons on the handset:
• The programmed Feature button. If you choose to program a Feature button, use the top right
line button for this purpose (button 5, above).
• The factory-set imprinted Feat button (see p. 1) on the handset, located beneath the dialpad.
This imprinted Feat button is used to program buttons and settings (see p. 22).
Throughout this book, we refer to the programmed Feature button. The telephone Feat button used
to enter program mode is the imprinted Feat button.
3
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any
features that do not have detailed instructions can be used by following the directions in Using
Features (p. 10) or programmed by following the instructions in Programming Buttons &
Settings (p. 22).
Calling
If you want to ... Then
Dial numbers with the touch of a button. See Auto Dial, p. 12.
Program codes for numbers you dial often. See Personal Speed Dial, p. 17.
Quickly dial numbers your company has programmed. See System Speed Dial, p. 19.
Make a voice-announced call to 1 or more co-workers. Use an ICOM Voice or SA Voice button (Line
Broadcast over the company’s loudspeaker system. See Paging, p. 16.
Make and answer calls with no hands. For information about a headset, see p. 6.
Automatically redial a number you dialed before. See Last Number Dial, p. 16, and Saved
Connect to an extension or outside line when it’s See Callback, p. 13.
free (phones with SA buttons only).
Enter an account code before or during a call. See Account Codes, p. 11.
Know if someone is calling you when all your other See Call Waiting, p. 13.
lines are in use.
Disconnect the call you’re on without hanging up. See Recall, p. 18.
Set up a conference with as many as 4 others. See Conference, p. 7.
Transfer a call. See Transfer, p. 7, and Park & Pickup, p. 17.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.
Make a call from another extension, using your own See Authorization Codes, p. 11.
calling privileges.
Put a call on hold. See Hold, p. 7.
Button Types, p. 2) and see also Paging, p. 16.
Number Dial, p. 19.
Customizing Your Phone
Program a feature on an unused line button. See Programming Buttons & Settings, p. 22.
Adjust volume of the earpiece or ringer. See p. 1.
Give your phone its own distinctive ring See Rings, p. 2.
(MDW 9000/9010 only).
Delay or remove the ring from an outside, SA, or See Rings, p. 2, and Coverage, p. 14.
ICOM line button.
4
Feature Finder
Covering Calls
If you want to ... Then
Have a co-worker answer your calls. See Coverage, p. 14,
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 14.
voice mail system (or send calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 15.
Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 18.
Answer a call on a line that’s not on your phone.
Put a call on hold at a busy extension until your If your phone system doesn’t have voice mail,
co-worker is ready for it or complete a transfer to an see Camp-On, p. 14.
extension that doesn’t answer.
Hold a call when you’re trying to transfer it and your See Park & Pickup, p. 17.
co-worker doesn’t answer; page your co-worker while
the call waits.
Messaging
Let a co-worker know you called. See Messaging, pp. 8–9.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have
display phones.
and Line Button Types, p. 2.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.
Privacy
Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.
Prevent co-workers from joining your calls. See Privacy, p. 18.
Timekeeping
Remind yourself of appointments. See Reminders, p. 19.
5
Headsets
␣Headpiece␣
Your Lucent Technologies cordless or wireless phone is equipped with a single-prong headset jack on
the left, near the volume control switch (MDC 9000), or on the bottom, near the extension label (MDW
9000/9010).
Your headset assists in call answering and provides hands-free operation.
The headpiece provides sound in one ear. It has an adjustable headband and soft ear cushion. The
noise-canceling microphone reduces background noise by up to 75%.
Important: The range of the handset is diminished when you are using the headset. Therefore, you
may need to move closer to the base, or move the base closer to your operating area.
␣Using Headsets␣
When using a headset, the 12-inch (30-cm)
headset adapter cord is required. The “quick
disconnect” plug on the headset adapter cord
attaches to the headset. The headset adapter
miniplug is then inserted into the headset jack
on the handset.
If desired, the headset adapter cord can be
removed from the handset without the call
being dropped. You can then use the handset
as you normally would.
Note: Calls cannot be heard on the handset
when the headset adapter cord is connected to
the headset jack. The handset microphone is
also disabled.
Answering Calls with a Headset
For convenience when using the holster, the
headset On/Off button near the antenna should
be used. This button will become active only
when the headset adapter cord is plugged into
the headset jack. It is identical in function to the
On/Off button to the left of the Hold button.
Headset Jack
(MDC 9000)
Headset
Adapter
Quick
Disconnect
Plug
Cord
When you receive a call, you hear ringing
coming from the handset; you do not hear a
tone from the headset itself. To answer a call,
activate the headset On/Off button near the
antenna, or if you prefer, the On/Off button
to the left of the Hold button (if the handset is
not in the holster).
Placing Calls with a Headset
To place a call with a headset:
1. Remove the handset from the holster.
2. Press the On/Off button to access an
available line.
3. Dial the number as described in Making &
Answering Calls, p. 7.
CAUTION:
!
Line 3Line 2Line 1
PSTAT
ON MSG
RANGE BATT
ICOM
ICOM
Mute On/Off Hold
2
1
GHI
4
5
PQRS
8
7
0
*
Conf
Trans
E
x
t
.
ABC3DEF
JKL
TUV
Oper
MDC 9000
16
Line 4
MNO
6
WXYZ
9
#
Feat
Do not plug any other devices
into the headset jack.
Headset Jack
(MDW 9000/9010)
6
Call Handling
␣Making & Answering Calls␣
First, review pp. 1–2 to find out about the buttons, tones, and rings on your telephone. If you have
a headset, see p. 6. In this guide, instructions for using features may not include all the possible
ways you can make a call.
To make a call
call on a specific line (for example, an SA or ICOM line for a voice-announced call), select an idle
line button and press it before pressing the On/Off button.
To answer a call
, press the On/Off button. A line button is automatically selected for you. To make a
, press the On/Off button.
␣Conference␣
A conference call can have up to three inside
participants, including yourself and up to two
outside participants.
1. Dial the first outside number or extension.
Announce the call.
2. Press the Conf button to put the call on
hold.
3. Select an ICOM, SA, or numbered line
button.
4. Dial the next number or extension.
5. Announce the call and press Conf.
6. Repeat Steps 2–5 for each participant.
• Press the Drop button and line button to
drop any participant added.
• Press the Hold button to temporarily
leave the conference. Then press any
participant’s line button to rejoin the
conference.
7. To end the conference, hang up.
!
SECURITY ALERT:
If the system selects an SA Voice button
when you add a conference participant, you
hear a beep instead of ringing after you dial
the extension. If the call is not answered and
you press the Conf button to complete the
call, your conversation with other conference
participants is broadcast on the extension’s
speakerphone. To prevent this, be sure to
drop an unanswered extension that you’ve
called on an SA Voice button.
␣Hold␣
When you have a call or conference on hold,
your phone beeps once each minute.
1. Press the Hold button to put a call on hold.
(Do not press Drop to end a conference
while the call is on hold.)
2. To return to the call or conference, press
the winking ICOM, SA, or line button that is
holding the call.
␣Transfer␣
To transfer:
1. Press the Trans button. The system selects
an ICOM or SA button and puts the call on
hold.
2. Dial the extension or the outside number.
3. Announce the call if desired.
4. Press the Trans button or hang up. To
cancel the transfer or return to the call on
hold, press the winking ICOM, SA, or line
button.
To one-touch manual transfer:
1. Press the programmed Auto Dial button
(p. 12) for the number where you want to
transfer the call.
2. Announce the call.
3. Press the Trans button or hang up. To
cancel the transfer or return to the call on
hold, press the flashing button.
To one-touch auto transfer if available:
Press the programmed Auto Dial button.
7
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