Available features with their access codes . . . . . . . . . . . . . . . . . . . 17
2
Introduction
Introduction
Important
Generally speaking telephone systems are configured in such a way that :
•Extension numbers are included between 300 and 399.
•Features can be accessed by dialing the appropriate (1, 2 or 3-digit) access codes.
Nevertheless, some telephone systems may present some differences such as :
•Extension numbers included between 100 and 899 or between 1000 and 8999.
•Features to be accessed by dialing the appropriate (2, 3 or 4-digit) access codes (where
the first digit is , or a digit from 1 to 8 and represented as P).
Feature access codes :
•
Features
Access codes
Factory-settingOption
System AD numbers
Personal AD numbers
Memory8088
Common outgoing09
Attendant90
Trunk numbers
Extension group numbers
P
8200 to P8999
P
810 to P819
P
410 to P449
P
4501 to P4532
P
8000 to P8799
P
890 to P899
P
411 to P442
P
451 to P458
Check with your system manager to see which features are available to you.
Note
: Your terminal may only be connected to a telephone system from the same manufacturer.
Check with your system manager to see which features are available to you.
3
Your terminal
Your terminal
WE-23-JUN11:33
22
Seemessage?
1
2
3
4
5
6
7
8
9
10
21
20
19
18
1112131415 16 17
1. Program button
2. Mute button
person on the call cannot hear you.
3. Conference button
yourself.
4. Forward button
5. Ringer button
and wish/do not wish to receive incoming trunk calls addressed to the group.
6. Dial pad
codes which are found in the glossary. The ‘5’ button has a raised point for visuallyimpaired users.
7. R button
8. Redial button
9. Hold button
: used to dial telephone or extension numbers and access f eatures by means of
: check with your system manager to know how to use this button.
4
: used to access the programming procedure.
: used to turn off the microphone associated with the handset so the other
: used to set up a conference call of up to three people including
: used to redirect your calls to an extension number.
: used to turn on/off the tone ringer when you are a member of a group
: used to automatically redial the last outside number you dialed.
: used to place a call on hold until y ou can return to it or transf er it to another
Check with your system manager to see which features are available to you.
Your terminal
extension.
10.Return button
11.Volume control button
: used to return to the held call.
: used to lower the volume of
• the speaker with a call in progress
• the tone ringer with an internal call coming in
• the tone ringer with a trunk call coming in
• the background-music when the terminal is idle.
12.Speaker button
: used to access the Speakerphone (listen and talk) feature for hands-
free communication.
13.Volume control button
: used to raise the volume of
• the speaker with a call in progress
• the tone ringer with an internal call coming in
• the tone ringer with a trunk call coming in
• the background-music when the terminal is idle.
14.Message light
: goes on when an Automatic callback has been placed or a voice message recorded in your voice mail box when a voice messaging system is connected to
the telephone system.
15.Delete button
16.OK button
: used to delete the last character entered in alphabetical mode.
: used to activate the displayed feature.
17.Space button
18.Next button
19.Previous button
20.Thirteen or twenty six additional feature buttons
features or numbers (outside or extension). The
: used to enter a space in the alphabetical mode.
: used to go forth to the next feature.
: used to go back to the previous feature.
: used f or a quic k and easy access to
status lights next to these buttons
give useful information about the feature, the extension or the trunk:
•
On steadily
•
Off
: feature is inactive, extension is idle or trunk is idle.
•
Flashing quickly
: feature is active, extension is busy or trunk is busy.
: f eature is a vailab le, e xtension is ringing or trunk on which a call is
coming in.
•
Flashing slowly
Any feature programmed into an additional feature button will no longer be displayed.
21.Directory button
22.Interactive display
: trunk on which a call is on hold.
: used to access the system directory.
: allows to select and access features and provides updated callrelated and message information.
The first line shows the date and time when the terminal is idle, call-related information
when the terminal is active or the selected feature.
The second line shows the av ailable feature prompting or call-related information when a
call is being received.
Check with your system manager to see which features are available to you.
5
Your first calls
Your first calls
Call a coworker
As the
free communication.
•Dial your coworker’s extension number.
Speakerphone
feature is automatically activated on your terminal, you are in hands-
311JOHNAutocallback?
Place an automatic callback
If the extension you are calling is busy or unanswered, you may automatically place another
call to your coworker.
•Press the
The «Automatic callback» feature will send you a ring as soon as the previously busy or
unanswered extension is available.
OK
button.
311JOHNAutocallback?
311Autocallback?
Leave a message to a coworker
If the extension you are calling is busy or unanswered, you may leave your coworker a message to call you back.
•Press the
•Press the OK button.
Next
button to select the «Leave word calling» feature.
311JOHNAutocallback?
The indication “See message” will be displayed at the called party’s voice terminal.
311Leavewordcall?
Enter an established call
If the extension you are calling is busy, you may enter your coworker’s call (this feature is
also known as «Intrusion-call offer»).
•Press the
Intrusion
button or dial the «Intrusion-call offer» access code P46
.
311IntrudeOut
Note
: - The display tells you what type of call (internal, outside or conference) you are entering.
- The intrusion timeout interval is administrable (1-30 seconds). The people on the call hear an intrusion tone
(beep).
Call any member of a group of coworkers
•Dial the group (department) number P4501
4502PURCHASEDrop?
to P4532
.
6
Check with your system manager to see which features are available to you.
Your first calls
Call an outside party
•Dial the outdial code 0 (also known as system access digit).
•Dial the outside telephone number.
15041534222Callduration?
Use the system directory
To place a call to an outside party whose telephone number is stored in the system directory,
you may key in a name.
•Press the
•Enter the first letters of the name.
Note
: If your terminal has 13 additional f eature b uttons , y ou can access 2 different letters with the same button : press
it once if you wish to select the first letter, but press it twice rapidly if you wish to select the second letter.
Directory
button.
Entername
LUCENT
external:
•Press the
letters you entered.
Next
button to display in alphabetical order all the names beginning with the
LUCENTRENNES8202Placecall?
LUCENTSAUMUR8440Placecall?
When the requested name is displayed:
•Press the OK button to place the trunk call.
You may place a call to a coworker in the same way.
•Press the
Next
button to select the «Enter name internal» feature.
Use your personal directory
To place a call to an outside party whose telephone number belongs to your personal directory, you may directly enter the appropriate abbreviated number.
•Dial the «Directory» access code P8
•Dial the list item
10 to 19.
Redial the last number dialed
When the outside number you are calling is busy or unanswered, you may continue to dial
the number by pressing the
Check with your system manager to see which features are available to you.
.
ADNb:
Redial
button twice.
7
Your first calls
Keep track of time spent on a call
While conversing, you may keep track of time spent on a call (this feature is also known as
«Timer»). The call charges will be displayed as well.
15066778899Callduration?
•Press the
This information is also available when your terminal is idle.
•Press the
•Press the
•Press the
OK
button.
Next
button to select the «Last call charge» feature.
OK
button.
Next
button to select the «Call charges» feature.
1512:4536,99Viewnbdialed?
Answer an internal call
•Press the OK or
WE-23-JUN11:33310BRENDA
Note
: If you prefer internal hands-free communication, you may activate the «Internal auto answer» feature. In that
case, you are directly connected to the calling party after 2 ringing tones.
Speaker
button.
WE-23-JUN11:33310CALL
Answer a trunk call
•Press the OK or Speaker button.
WE-23-JUN11:3311->BOBSMITH
WE-23-JUN11:33<-LUCENTRENNES
The display shows in turn the called
RENNES in this example)
Note : - The calling party ‘s identification may appear in the f orm of a name (if the calling party’s number is stored in
the system directory), a telephone number (caller identification sent by the network) or the message “outside
call”.
- The called party ‘s identification may appear in the form of a name, a telephone number or stay void according to the system administration.
parties’ identification.
(BOB SMITH in this example)
and the calling
(LUCENT
Retrieve a message
To display the message, i.e. sender, date and time (this feature is known as «Message
retrieval»):
WE-23-JUN11:33Seemessage?
•Press the OK button.
WE-23-JUN11:33
MESSAGE310
To return a call to the message sender:
•Press the OK button.
To erase the message without returning a call to the sender:
•Press the Next button to select the «Erase message» feature (also known as «Cancel
leave word calling»).
•Press the OK button twice.
WE-23-JUN11:33we-23-jun08:05
8
Check with your system manager to see which features are available to you.
Your first calls
Play a voice message
If your telephone system is equipped with a voice messaging system, y our callers are ab le to
record messages in your voice mailbox. To play the recorded messages (this feature is
known as «Voice message retrieval»):
•Press the OK button twice.
WE-23-JUN11:33VOICEMAILMSG
VS1VOICEMAILDrop?
Answer a call placed to a coworker
You may handle a call at your terminal for a coworker who is absent or otherwise unable to
answer.
•Dial your coworker’s extension number.
310BRENDACallpickup?
•Press the OK button.
310BUSYCallpickup?
Page an individual
You may make an announcement to summon a person to the nearest telephone or to deliver
messages. Paging is done through idle speakerphones and voice paging equipment.
To make a paging announcement to an individual or a group of coworkers:
•Dial the extension or group (department) number
•Dial the «Paging» access code P46 and talk.
4502PURCHASE4502PAGE
To make a paging announcement to all the extensions within the system:
•Dial the «Page all» access code P460 and talk.
PAGEPAGEALL
To make a paging announcement in all the premises through loudspeakers in the ceiling:
•Dial the «Loudspeaker page» access code P469 and talk.
PAGELOUDSPEAKER
Note : The paging timeout interval is set at 15 seconds.
Answer a paging announcement
•Pick up the handset at the nearest telephone.
•Dial the «Answer-back» access code P60 to be connected to the paging party.
Note : You have 2 minutes to answer a paging announcement.
Check with your system manager to see which features are available to you.
9
With a call in progress
With a call in progress
Place a call on hold
You may place a call on hold anytime you have to interrupt the conversation to answer
another call, place a new call or perform some other task. You have to place a call on hold
before you transfer it to another extension or outside number.
•Press the Hold button.
15-Returntocall?
Return to the held call
•Press the Return button.
15-Returntocall?
151:451,50Viewnbdialed?
Speak to two parties in turn
When you answer a new call while active on another, you may speak to the two parties in
turn.
•Press the OK button.
311JOHNToggle?
15066778899Toggle?
Set up a three-party conference call
You may add a call you have placed on hold to another call you are connected to and thus
establish a three-party conversation.
•Press the Conference button.
311JOHNWithdrawconf.?
To temporarily withdraw from the conference and leave the other two parties connected :
•Press the OK button.
Note : The use of ISDN trunks and conference withdrawal are mutually exclusive.
15066778899Withdrawconf.?
To reenter the conference after withdrawal :
•Press the Conference button.
Transfer a call to a coworker
To send the present call from your terminal to another extension :
•Press the Hold button.
•Dial your coworker’s extension number.
•Press the Speaker button or hang up.
10
Check with your system manager to see which features are available to you.
With a call in progress
Transfer a trunk call to an outside number
You may transfer a trunk call to a worker who is elsewhere on business (branch, mobile telephone…). To send the present call from your terminal to an outside number:
•Press the Hold button.
•Dial the outdial code 0 (also known as system access digit).
•Dial the telephone number where the call is to be transferred.
•Press the Next button to select the «Outside transfer» feature.
•Press the OK button.
24LUCENTSAUMUROut.transfer?
Note : - The feature is available on ISDN trunks only.
- If the call remains unanswered, you will be reconnected to the calling party.
15066778899Out.transfer?
Park a trunk call and retrieve it from another extension
To park the present call for retrieval at any extension within the same group:
•Press the Hold button twice.
•Hang up.
To retrieve the parked call at any extension within the same group:
•Lift the handset.
•Press the OK button to select the «Retrieve call» feature or dial the access code P66 if
the telephone you are using has no display.
EXTENSION330
Retrievecall?
Note : The call park timeout interval is administrable (20-240 seconds).
To park the present call for retrieval at any extension within the system:
•Press the Next button to select the «Exclusive hold» feature.
•Press the OK button.
•Enter a 2-digit code (00 to 99).
•Hang up.
15066778899Exclusivehold?
To retrieve the parked call at any extension within the system:
•Lift the handset.
•Press the OK button to select the «Exclusive hold» feature or dial the access code P67
if the telephone you are using has no display.
•Enter the 2-digit code previously selected.
EXTENSION330
Exclusivehold?
Note : The exclusive hold timeout interval is administrable (20-240 seconds).
Check with your system manager to see which features are available to you.
PARKCODE->**Exclusivehold?
PARKCODE->**Exclusivehold?
11
With a call in progress
Override the restriction
When attempting to place a trunk call, the display may show:
NOPERMISSIONDrop?
When allowed to do so by the system manager, you may override the restriction and recover
your usual rights (day restriction) to place a unique trunk call:
•At your own terminal outside working hours.
•At any terminal within the system at any time.
To override the restriction to place a trunk call:
•Press the Next button to select the «Override restriction» feature then press the OK but-
ton or dial the access code P641 if the telephone you are using has no display.
•Dial your own extension number.
OVERRIDERESTR.
Overriderestr.?
•Dial your 4-digit password (personal identification number).
•Dial the outdial code 0 (also known as system access digit).
•Dial the outside telephone number.)
User:...
OVERRIDERESTR.Password:****
Note : Repeat the above steps for each trunk call you wish to place.
15066778899Callduration?
12
Check with your system manager to see which features are available to you.
Your personal touch
Your personal touch
Answer incoming internal calls automatically
Any time you prefer internal hands-free communication:
•Press the Next button to select the «Internal automatic answer» feature.
•Press the OK button.
WE-23-JUN11:33
Intautoanswer?
To deactivate the «Internal automatic answer» feature:
•Press the Next button to select the «Internal manual answer» feature.
•Press the OK button.
Store numbers in your personal directory
The «Abbreviated dialing» feature is used as a timesaver for dialing frequently called or
lengthy numbers. You may store up to 10 selected telephone numbers in your personal list.
•Press the Program button.
•Press the Next button to select the «Personal AD» feature.
Intautoanswer
PROGRAMPROGRAM
PersonalAD?
•Press the OK button.
•Dial a list item 0 to 9.
PERSONALADADnb:8..81.
•Press the OK button.
•Dial the telephone number you want to store.
0
Modifynumber?
ADNB8110ADNB8110
•Press the OK button.
Select a display message language
•Press the Next button to select the «Language» feature.
•Press the OK button.
LANGUAGE
Language?
•Press the Next button to select the requested language.
•Press the OK button.
English?
41534222
Check with your system manager to see which features are available to you.
13
Your personal touch
Enter an alarm call request
You may request that an alarm call be placed automatically to your extension at a later time.
•Press the Next button to select the «Alarm call» feature (also known as «Automatic
wake-up»).
•Press the OK button.
ALARMCALL
Alarmcall?
•Enter the 4-digit requested time.
To cancel an alarm call request:
•Press the Next button to select the «Alarm call» feature.
•Press the OK button twice.
Time:..:..
Administer the additional feature buttons
Additional feature buttons are used for a quick and easy access to features or numbers (outside or extension).
Note that any feature programmed into an additional feature button will no longer be
displayed.
•Press the Program button.
•Press the Next button to select the «Buttons» feature.
PROGRAMPROGRAM
Buttons?
•Press the OK button.
•Press the additional feature button you wish to program.
BUTTON:..BUTTON:A
•Press the Next button to select the requested f eature or dial the appropriate access code
(All the feature access codes appear in the glossary).
Note : Do not dial P.
•Press the OK button twice.
To leave the programming procedure, simply press the Speaker button.
Example
To program the automatic dialing of extension «330» into the feature button «A»:
•Press the Next button to select the «Internal call» feature.
•Press the OK button.
BUTTON:AInternalCall?
•Dial your coworker’s extension number.
•Press the OK button twice.
14
INTERNALCALLExt.nb:3..
Check with your system manager to see which features are available to you.
Your personal touch
Redirect your calls to an extension number
When you will be away from your desk for a while, you may redirect your calls to a designated extension number (known as forwarded-to number) or have your calls follow you to a
different extension number.
To redirect your calls to a designated extension number (or cancel redirection):
•Press the Forward button.
FORWARDINTERNAL
WE-23-JUN11:33
To:330
To have your calls follow you to a different extension number (or cancel redirection):
•Press the Forward button.
•Dial the extension number where calls will be sent on a per-call basis.
•Enter the call forward type as explained below.
•Press the OK button.
Administer the forwarded-to extension number
•Press the Program button.
•Press the Next button to select the «Call forward» feature.
•Press the OK button.
•Press the Next button to select the «Forward internal» feature.
PROGRAMCallforward?
•Press the OK button.
•Dial the forwarded-to extension number.
•Press the OK button.
•Select the appropriate option for call forward type:
Check with your system manager to see which features are available to you.
FORWARDINTERNALType:.
15
Your personal touch
Redirect your trunk calls to an outside number
When you will be away from your desk for a while, you may redirect your trunk calls to a designated outside number (branch, mobile telephone,...) which is stored in the system directory
or have your calls follow you to a different outside number.
To redirect your trunk calls to a designated outside number (or cancel redirection):
•Press the Next button to select the «Call forward» feature.
•Press the OK button.
•Press the Next button to select the «Forward off premises» feature.
Callforwardon?Fwdoff-prem?
•Press the OK button.
FWDOFF-PREMTo:8200
To have your trunk calls follow you to a different outside number (or cancel redirection):
•Press the OK button to select the «Forward off premises» feature.
•Dial the abbreviated number where the calls will be sent on a per-call basis.
•Press the OK button.
Administer the forward-to outside number
•Press the Program button.
•Press the Next button to select the «Call forward» feature.
•Press the OK button.
•Press the Next button to select the «Forward off premises» feature.
PROGRAMCallforward?
•Press the OK button.
•Dial the abbreviated number where the calls will be sent 8200 to 8999.
•Press the OK button.
FWDOFF-PREM
To:....
WE-23-JUN11:33Callsforwarded
PROGRAMFwdoff-prem?
FWDOFF-PREMTo:8200
Prevent phone interruptions and internal calls
To activate (or cancel) the «Do not disturb» feature :
•Press the Next button to select the «Do not disturb» feature.
•Press the OK button.
•Select the «DND degree» by dialingl 1 or 2 .
Donotdisturb?
Two DND degrees are available:
•The 1st degree prevents intrusions in your calls.
•The 2nd degree prevents intrusions as well as internal calls being received at your termi-
nal.
16
DONOTDISTURBDNDdegree-->2
Check with your system manager to see which features are available to you.
Glossary
Glossary
Available features with their
access codes
This glossary shows all the terms and features
that appear on your display with their access
codes.
AD number P810 to P819 &P 8200 to P8999
Abbreviated numbers contained in your personal
directory or in the system directory.
Button used when you have to interrupt a call
briefly to do something else such as place
another call, activate another feature or answer a
waiting call.
Use to make a paging announcement to an individual or a goup of coworkers on idle speakerphones. Dial the extension or group number then
enter the access code.
Feature button used to prevent anyone from
joining in on your call and particularly if you are
transmitting data. Dial the number then press the
feature button or enter the access code.
Button used to place, answer calls and access
features without lifting the handset anytime you
prefer hands-free communication.
19
ZI Saint Lambert • 49412 SAUMUR CEDEX • FRANCE
The information in this document is subject to change without notice. The manufacturer assumes no responsibility for any errors that may appear in this document.
Ce document n’est pas contractuel. Le constructeur se réserve le droit d’apporter toutes les modifications qu’il jugera utiles, sans préavis.
Die in diesem Dokument enthaltenen Informationen können ohne Vorankündigung geändert werden. Der Hersteller übernimmt keinerlei Haftung für fehlerhafte und/oder
unvollständige Angaben.
La información de este documento está sujeta a cambios sin previo aviso. El construtor no asume responsabilidad alguna de los errores que pudieran aparecer en este
documento.
Alle informatie in deze handleiding kan worden veranderd zonder kennisgeving vooraf. De fabrikant is niet aansprakelijk voor fouten in deze handleiding.
Lucent T echnologies BCS
Service Documentation Technique
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