LINKSYS WRK54GV3 Users Manual

Wireless-G Broadband Router

WPA2 Personal. WPA2 gives you two encryption methods, TKIP and AES, with dynamic encryption keys. Select

the type of algorithm, AES, or TKIP + AES. Enter a WPA Shared Key of 8-63 characters. Then enter a Group Key Renewal period, which instructs the Router how often it should change the encryption keys.

WPA2 Enterprise. This option features WPA2 used in coordination with a RADIUS server. (This should only be used when a RADIUS server is connected to the Router.) First, select the type of WPA algorithm you want to use, AES, or TKIP + AES. Enter the RADIUS server’s IP Address and port number, along with a key shared between the Router and the server. Last, enter a Key Renewal Timeout, which instructs the Router how often it should change the encryption keys.

Figure 5-21: Wireless Tab - Wireless Security

(WPA2 Personal)

Chapter 5: Configuring the Wireless-G Broadband Router The Wireless Tab - Wireless Security

Figure 5-22: Wireless Tab - Wireless Security

(WPA2 Enterprise)

Wireless-G Broadband Router

RADIUS. This option features WEP used in coordination with a RADIUS server. (This should only be used when a

RADIUS server is connected to the Router.) First, enter the RADIUS server’s IP Address and port number, along with a key shared between the Router and the server. Then, select a Default Transmit Key (choose which Key to use), and a level of WEP encryption, 64 bits 10 hex digits or 128 bits 26 hex digits. Last, either generate a WEP key using the Passphrase or enter the WEP key manually.

Figure 5-23: Wireless Tab - Wireless Security (RADIUS)

IMPORTANT: If you are using WEP encryption, always remember

that each device in your wireless network MUST use the same WEP encryption method and encryption key, or else your wireless network will not function properly.

WEP. WEP is a basic encryption method, which is not as secure as WPA. To use WEP, select a Default Transmit Key (choose which Key to use), and a level of WEP encryption, 64 bits 10 hex digits or 128 bits 26 hex digits. Then either generate a WEP key using the Passphrase or enter the WEP key manually.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes. For detailed instructions on configuring wireless security for the Router, turn to “Appendix B: Wireless Security.”

Chapter 5: Configuring the Wireless-G Broadband Router The Wireless Tab - Wireless Security

Figure 5-24: Wireless Tab - Wireless Security (WEP)

Wireless-G Broadband Router

The Wireless Tab - Wireless MAC Filter

Wireless access can be filtered by using the MAC addresses of the wireless devices transmitting within your network’s radius.

Wireless MAC Filter. To filter wireless users by MAC Address, either permitting or blocking access, click Enable. If you do not wish to filter users by MAC Address, select Disable.

Prevent. Clicking this button will block wireless access by MAC Address.

Permit Only. Clicking this button will allow wireless access by MAC Address.

Edit MAC Address Filter List. Clicking this button will open the MAC Address Filter List. On this screen, you can list users, by MAC Address, to whom you wish to provide or block access. For easy reference, click the Wireless Client MAC List button to display a list of network users by MAC Address.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Figure 5-25: Wireless Tab - Wireless MAC Filter

Chapter 5: Configuring the Wireless-G Broadband Router The Wireless Tab - Wireless MAC Filter

Figure 5-26: MAC Address Filter List

Wireless-G Broadband Router

The Wireless Tab - Advanced Wireless Settings

This tab is used to set up the Router’s advanced wireless functions. These settings should only be adjusted by an expert administrator as incorrect settings can reduce wireless performance.

Transmission Rate. The rate of data transmission should be set depending on the speed of your wireless network. You can select from a range of transmission speeds, or you can select Auto to have the Router automatically use the fastest possible data rate and enable the Auto-Fallback feature. Auto-Fallback will negotiate the best possible connection speed between the Router and a wireless client. The default value is Auto.

Beacon Interval. The default value is 100. Enter a value between 20 and 1,000 milliseconds. The Beacon Interval value indicates the frequency interval of the beacon. A beacon is a packet broadcast by the Router to synchronize the wireless network.

DTIM Interval. This value, between 1 and 255, indicates the interval of the Delivery Traffic Indication Message (DTIM). A DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages. When the Router has buffered broadcast or multicast messages for associated clients, it sends the next DTIM with a DTIM Interval value. Its clients hear the beacons and awaken to receive the broadcast and multicast messages. The default value is 1.

Fragmentation Threshold. This value specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the Fragmentation Threshold. Setting the Fragmentation Threshold too low may result in poor network performance. Only minor reduction of the default value is recommended. In most cases, it should remain at its default value of 2346.

Figure 5-27: Wireless Tab - Advanced Wireless Settings

RTS Threshold. Should you encounter inconsistent data flow, only minor reduction of the default value, 2347, is

recommended. If a network packet is smaller than the preset RTS threshold size, the RTS/CTS mechanism will not be enabled. The Router sends Request to Send (RTS) frames to a particular receiving station and negotiates the sending of a data frame. After receiving an RTS, the wireless station responds with a Clear to Send (CTS) frame to acknowledge the right to begin transmission. The RTS Threshold value should remain at its default value of 2347.

Frame Burst. Enabling this option should provide your network with greater performance, depending on the manufacturer of your wireless products. If you are not sure how to use this option, keep the default, Disable.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Wireless Tab - Advanced Wireless Settings

Wireless-G Broadband Router

The Security Tab - Firewall

Block WAN Requests. Enable the Block WAN Request feature by checking the box beside Block Anonymous Internet Requests and you can prevent your network from being “pinged,” or detected, by other Internet users.

The Block WAN Request feature also reinforces your network security by hiding your network ports. Both functions of the Block WAN Request feature make it more difficult for outside users to work their way into your network. This feature is enabled by default. Select Disabled to allow anonymous Internet requests.

Filter Multicast. Multicasting allows for multiple transmissions to specific recipients at the same time. If multicasting is permitted, then the Router will allow IP multicast packets to be forwarded to the appropriate computers. Select Enabled to filter multicasting, or Disabled to disable this feature.

Filter Internet NAT Redirection. This feature uses port forwarding to block access to local servers from local networked computers. Select Enabled to filter Internet NAT redirection, or Disabled to disable this feature.

Filter IDENT (Port 113). This feature keeps port 113 from being scanned by devices outside of your local network. Select Enabled to filter port 113, or Disabled to disable this feature.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel

Changes to cancel your changes.

The Security Tab - VPN Passthrough

Figure 5-28: Security Tab - Firewall

NOTE: The Wireless-G Broadband Router always has

its firewall protection enabled.

Use the settings on this tab to allow VPN tunnels using IPSec, PPTP, or L2TP protocols to pass through the Router’s firewall.

IPSec Pass-through. Internet Protocol Security (IPSec), enabled by default, is a suite of protocols used to implement secure exchange of packets at the IP layer. To turn off this feature, click Disable.

PPTP Pass-through. Point-to-Point Tunneling Protocol (PPTP), enabled by default, allows the Point-to-Point Protocol (PPP) to be tunneled through an IP network. To turn off this feature, click Disable.

L2TP Pass-through. Layer 2 Tunneling Protocol is the method used to enable Point-to-Point sessions via the Internet on the Layer 2 level. To allow L2TP tunnels to pass through the Router, click Enable. L2TP Pass-Through is enabled by default.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Security Tab - Firewall

Figure 5-29: Security Tab - VPN Passthrough

Wireless-G Broadband Router

The Access Restrictions Tab - Internet Access

The Internet Access screen allows you to block or allow specific kinds of Internet usage and traffic, such as Internet access, designated services, websites, and inbound traffic during specific days and times.

Internet Access Policy. Access can be managed by a policy. Use the settings on this screen to establish an access policy (after the Save Settings button is clicked). Selecting a policy from the drop-down menu will display that policy’s settings. To delete a policy, select that policy’s number and click the Delete button. To view all the policies, click the Summary button. (Policies can be deleted from the Summary screen by selecting the policy or policies and clicking the Delete button. To return to the Internet Access tab, click the Close button.)

Status. Policies are disabled by default. To enable a policy, select the policy number from the drop-down menu, and click the radio button beside Enable.

You can create two kinds of policies, one kind to manage Internet access and another kind to manage inbound traffic.

To create an Internet Access policy:

1. Select a number from the Internet Access Policy drop-down menu.

2. To enable this policy, click the radio button beside Enable.

3. Enter a Policy Name in the field provided.

4. Select Internet Access as the Policy Type.

5. Click the Edit List button to select which PCs will be affected by the policy. The List of PCs screen will appear.

You can select a PC by MAC Address or IP Address. You can also enter a range of IP Addresses if you want this policy to affect a group of PCs. After making your changes, click the Save Settings button to apply your changes or Cancel Changes to cancel your changes. Then click the Close button.

6. Click the appropriate option, Deny or Allow, depending on whether you want to block or allow Internet access

for the PCs you listed on the List of PCs screen.

7. Decide which days and what times you want this policy to be enforced. Select the individual days during

which the policy will be in effect, or select Everyday. Then enter a range of hours and minutes during which the policy will be in effect, or select 24 Hours.

8. You can filter access to various services accessed over the Internet, such as FTP or telnet, by selecting services from the drop-down menus next to Blocked Services. (You can block up to 20 services.)

Chapter 5: Configuring the Wireless-G Broadband Router The Access Restrictions Tab - Internet Access

Figure 5-30: Access Restrictions Tab - Internet Access

Figure 5-31: Internet Policy Summary

Figure 5-32: List of PCs

Wireless-G Broadband Router

Then, enter the range of ports you want to filter.

If the service you want to block is not listed or you want to edit a service’s settings, then click the Add/Edit Service button. Then the Port Services screen will appear.

To add a service, enter the service’s name in the Service Name field. Select its protocol from the Protocol drop-down menu, and enter its range in the Port Range fields. Then click the Add button.

To modify a service, select it from the list on the right. Change its name, protocol setting, or port range. Then click the Modify button.

To delete a service, select it from the list on the right. Then click the Delete button.

When you are finished making changes on the Port Services screen, click the Apply button to save changes. If you want to cancel your changes, click the Cancel button. To close the Port Services screen and return to the Access Restrictions screen, click the Close button.

9. If you want to block websites with specific URL addresses, enter each URL in a separate field next to Website Blocking by URL Address.

10. If you want to block websites using specific keywords, enter each keyword in a separate field next to Website Blocking by Keyword.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel

Changes to cancel your changes.

Figure 5-33: Port Services

Chapter 5: Configuring the Wireless-G Broadband Router The Access Restrictions Tab - Internet Access

Wireless-G Broadband Router

The Applications and Gaming Tab - Port Range Forward

The Applications and Gaming Tab allows you to set up public services on your network, such as web servers, ftp servers, e-mail servers, or other specialized Internet applications. (Specialized Internet applications are any applications that use Internet access to perform functions such as videoconferencing or online gaming. Some Internet applications may not require any forwarding.)

To forward a port, enter the information on each line for the criteria required. The criteria are described here.

Application. In this field, enter the name you wish to give the application. Each name can be up to 12 characters.

Start/End. This is the port range. Enter the number that starts the port range under Start and the number that ends the range under End.

Protocol. Enter the protocol used for this application, either TCP or UDP, or Both.

IP Address. For each application, enter the IP Address of the PC running the specific application.

Enable. Click the Enable checkbox to enable port forwarding for the relevant application.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Applications and Gaming Tab - Port Range Forward

Figure 5-34: Applications and Gaming Tab - Port

Range Forward

Wireless-G Broadband Router

The Applications & Gaming Tab - Port Triggering

The Port Triggering screen allows the Router to watch outgoing data for specific port numbers. The IP address of the computer that sends the matching data is remembered by the Router, so that when the requested data returns through the Router, the data is pulled back to the proper computer by way of IP address and port mapping rules.

Port Triggering

Application. Enter the application name of the trigger.

Triggered Range

For each application, list the triggered port number range. Check with the Internet application documentation for the port number(s) needed.

Start Port. Enter the starting port number of the Triggered Range.

End Port. Enter the ending port number of the Triggered Range.

Forwarded Range

For each application, list the forwarded port number range. Check with the Internet application documentation for the port number(s) needed.

Figure 5-35: Applications and Gaming Tab -

Port Triggering

Start Port. Enter the starting port number of the Forwarded Range.

End Port. Enter the ending port number of the Forwarded Range.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Applications & Gaming Tab - Port Triggering

Wireless-G Broadband Router

The Applications and Gaming Tab - DMZ

The DMZ feature allows one network user to be exposed to the Internet for use of a special-purpose service such as Internet gaming or videoconferencing. DMZ hosting forwards all the ports at the same time to one PC. The Port Range Forward feature is more secure because it only opens the ports you want to have opened, while DMZ hosting opens all the ports of one computer, exposing the computer to the Internet.

Any PC whose port is being forwarded must have its DHCP client function disabled and should have a new static IP address assigned to it because its IP address may change when using the DHCP function.

To expose one PC, select Enable. Then, enter the computer's IP address in the DMZ Host IP Address field.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel

Changes to cancel your changes.

The Applications and Gaming Tab - QoS

Two types of Quality of Service (QoS) are available. Wireless QoS controls devices that are wirelessly communicating with the Router. QoS controls devices plugged into the Router with an Ethernet cable.

Wireless QoS

WMM Support. Wireless QoS is also referred to as Wi-Fi Multi Media (WMM). Select Enable to utilize WMM if you are using other wireless devices that are also WMM certified.

Figure 5-36: Applications and Gaming Tab - DMZ

No Acknowledgement. Enable this option if you would like to disable acknowledgement. When enabled, the

Router will not resent data if an error occurs.

QoS

In this section, you can set priority based on a type of Category (such as an Application, Port Range, or MAC Address). There are four priories you can set: High, Medium, Normal, or Low. Enable or Disable to set the Internet Access priority.

Internet Access Priority. To limit outgoing bandwidth for the QoS policies in use, select Enable. Otherwise, select Disable.

Upstream Bandwidth. This setting allows you to limit the outgoing bandwidth for the QoS policies in use, so you can control how much bandwidth a particular application is allowed to use. Enter the bandwidth in the field.

Chapter 5: Configuring the Wireless-G Broadband Router The Applications and Gaming Tab - DMZ

Figure 5-37: Applications and Gaming Tab - QOS

Wireless-G Broadband Router

Category. From this drop-down menu, you can select the Category for which you will set bandwidth priority.

These Categories include applications, ethernet ports, MAC addresses, and online games.

Application. With this option you can select None, Add a New Application, Online Game, or select from the list of applications you want to set. To create a new entry, select Add a New Application, and refer to the Add a New Application section.

Priority. Select the bandwidth priority for the application you selected. Select High, Medium, Normal, or Low for the bandwidth you need for that application. Don’t set all applications to High, because this will

defeat the purpose of allocating the available bandwidth. If you want to select below normal bandwidth, select Low. Depending on the application, a few attempts may be needed to achieve your goal. Once you have made your selection, click Add to add to the Summary list.

Add a New Application

Enter a Name Enter any name to indicate the name of the entry.

Category Select from Port Range or MAC Address for the Router to use to set the bandwidth priority.

Port Range If you selected Port Range, then this category will be available. It allows you to enter the port

range that the application will be using. For example, if you want to allocate bandwidth for FTP, you can enter 21-21. If you need services for an application that uses from 1000 to 1250, you enter 1000-1250 as your settings. You can have up to three ranges to define for this bandwidth allocation. Port numbers can range from 1 to 65535. Check your application's documentation for details on the service ports used.

MAC Address If you selected MAC Address, then this category will be available. Enter the 12 hexadecimal

digit MAC Address to represent the device you want to set as a bandwidth priority. This is a unique identifier for your network device. When the Router identifies the device entered, the Router will allocate the priority set for that entry. Check the device’s documentation to obtain the MAC Address.

Priority Select the bandwidth priority for the application you selected. Select High, Medium, Normal,

or Low for the bandwidth, but don’t set all applications to High. Once you have made your selection, click Add to add to the Summary list.

Chapter 5: Configuring the Wireless-G Broadband Router The Applications and Gaming Tab - QoS

Figure 5-38: Applications and Gaming Tab - QOS

Adding an New Application

Wireless-G Broadband Router

Summary. This section will display a summary of all the categories of applications with QoS assigned.

Priority This displays the bandwidth allocation priority of High, Medium, Normal, or Low, that you set

for the application.

Name This displays the application name or the entries you entered to be allocated.

Information This displays the Port Range or MAC Address entered when you added a new application. If a

pre-configured application was selected, there will be no valid entry shown in this section.

Remove This button allows you to remove the application entry. To remove the entry, click the Remove

button.

Edit This button allows you to edit the application entry. To edit the entry, click the Edit button.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Applications and Gaming Tab - QoS

Wireless-G Broadband Router

The Administration Tab - Management

This section of the Administration tab allows the network’s administrator to manage specific Router functions for access and security.

Local Router Access. You can change the Router’s password from here. Enter a new Router password and then type it again in the Re-enter to confirm field to confirm.

Web Access. HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web. HTTPS - Uses SSL (Secured Socket Layer) to encrypt data transmitted for higher security. Select HTTP or HTTPS. Wireless Access Web - If you are using your Wireless Router in a public domain where you are giving wireless access to your guests, you can disable wireless access to the router’s web-based utility. You will only be able to access the web-based utility via a wired connection if you disable the setting. Select Enable to enable wireless access to the Router’s web-based utility or Disable to disable wireless access to the utility.

Remote Router Access. To access the Router remotely, from outside the network, verify that Enable is selected. Then, enter the port number that will be open to outside access. You will need to enter the Router’s password when accessing the Router this way, as usual. To utilize this feature, Web Access HTTPS must be enabled.

UPnP. When using UPnP features, select Enable. Because allowing this may present a risk to security, this feature is disabled by default.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel

Changes to cancel your changes.

Figure 5-39: Administration Tab - Management

The Administration Tab - Log

The Router can keep logs of all traffic for your Internet connection. To disable the Log function, keep the default setting, Disable. To monitor traffic between the network and the Internet, select Enable. When you wish to view the logs, click Incoming Log or Outgoing Log, depending on which you wish to view.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes.

Chapter 5: Configuring the Wireless-G Broadband Router The Administration Tab - Management

Figure 5-40: Administration Tab - Log

Wireless-G Broadband Router

The Administration Tab - Diagnostics

The diagnostic tests (Ping and Traceroute) allow you to check the connections of your network components.

Ping Test. The Ping test will check the status of a connection. Click the Ping button to open the Ping Test screen. Enter the address of the PC whose connection you wish to test and how many times you wish to test it. Then, click the Ping button. The Ping Test screen will then display the test results. To stop the test, click the Stop button. Click the Clear Log button to clear the screen. Click the Close button to return to the Diagnostics screen.

Traceroute Test. To test the performance of a connect, click the Traceroute button. Enter the address of the PC whose connection you wish to test and click the Traceroute button. The Traceroute screen will then display the test results. To stop the test, click the Stop button. Click the Clear Log button to clear the screen. Click the Close button to return to the Diagnostics screen.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel

Changes to cancel your changes.

Figure 5-41: Administration Tab - Diagnostics

Chapter 5: Configuring the Wireless-G Broadband Router The Administration Tab - Diagnostics

Figure 5-42: The Ping Test

Figure 5-43: The Traceroute Test

Wireless-G Broadband Router

The Administration Tab - Factory Defaults

Click the Yes button to reset all configuration settings to their default values, and then click the Save Settings button. Any settings you have saved will be lost when the default settings are restored. This feature is disabled by default.

The Administration Tab - Firmware Upgrade

Firmware can be upgraded by clicking the Upgrade button after browsing for the firmware, which you can download from the Linksys website. Do not upgrade your firmware unless you are experiencing problems with the Router. For more information about upgrading firmware, refer to “Appendix C: Upgrading Firmware”.

Figure 5-44: Administration Tab - Factory Defaults

The Administration Tab - Config Management

This screen is used to back up or restore the Router’s configuration file.

To back up the Router’s configuration file, click the Backup button. Then follow the on-screen instructions.

To restore the Router’s configuration file, click the Browse button to locate the file, and follow the on-screen instructions. After you have selected the file, click the Restore button.

Change these settings as described here and click the Save Settings button to apply your changes or Cancel Changes to cancel your changes

Chapter 5: Configuring the Wireless-G Broadband Router The Administration Tab - Factory Defaults

Figure 5-45: Administration Tab - Firmware Upgrade

Figure 5-46: Administration Tab - Config Management

Wireless-G Broadband Router

The Status Tab - Router

The Router screen on the Status Tab displays the Router’s current status. Click the Refresh button to update the information displayed on this screen.

Firmware Version. This is the Router’s current firmware.

Current Time. This shows the time, as you set on the Setup Tab.

MAC Address. This is the Router’s MAC Address, as seen by your ISP.

Router Name. This is the specific name for the Router, which you set on the Setup Tab.

Host Name. If required by your ISP, this would have been entered on the Setup Tab.

Domain Name. If required by your ISP, this would have been entered on the Setup Tab.

Configuration Type. This shows the information required by your ISP for connection to the Internet. This

information was entered on the Setup Tab. You can Connect or Disconnect your connection here by clicking on that button.

Figure 5-47: Status Tab - Router

Chapter 5: Configuring the Wireless-G Broadband Router The Status Tab - Router

Wireless-G Broadband Router

The Status Tab - Local Network

The Local Network screen on the Status Tab displays the status of your network. Click the Refresh button to update the information displayed on this screen.

MAC Address. This is the Router’s MAC Address, as seen on your local, Ethernet network.

IP Address. This shows the Router’s IP Address, as it appears on your local, Ethernet network.

Subnet Mask. When the Router is using a Subnet Mask, it is shown here.

DHCP Server. If you are using the Router as a DHCP server, that will be displayed here.

Start IP Address. For the range of IP Addresses used by devices on your local, Ethernet network, the beginning

of that range is shown here.

End IP Address. For the range of IP Addresses used by devices on your local, Ethernet network, the end of that range is shown here.

DHCP Clients Table. Clicking this button will open a screen to show you which PCs are utilizing the Router as a DHCP server. You can delete PCs from that list, and sever their connections, by checking a Delete box and clicking the Delete button.

Figure 5-48: Status Tab - Local Network

The Status Tab - Wireless

The Wireless screen on the Status Tab displays the status of your wireless network. Click the Refresh button to update the information displayed on this screen.

MAC Address. This is the Router’s MAC Address, as seen on your local, wireless network.

Mode. As selected from the Wireless tab, this will display the wireless mode (Mixed, G-Only, or Disabled) used by

the network.

SSID. As entered on the Wireless tab, this will display the wireless network name or SSID.

Channel. As entered on the Wireless tab, this will display the channel on which your wireless network is

broadcasting.

Encryption Function. As selected on the Security Tab, this will display what type of encryption the Router uses for security.

Chapter 5: Configuring the Wireless-G Broadband Router The Status Tab - Local Network

Figure 5-49: DHCP Clients Table

Figure 5-50: Status Tab - Wireless

Wireless-G Broadband Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1. I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1. Click File. Make sure Work Offline is NOT checked.

2. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages,

not cached ones.

3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2. I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

• For Windows 98SE and Me:

1. Click Start, Settings, and Control Panel. Double-click Network.

2. In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3. In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4. Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5. Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6. Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7. Restart the computer when asked.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Broadband Router

• For Windows 2000:

1. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4. Enter a unique IP address that is not used by any other computer on the network connected to the Router.

5. Enter the Subnet Mask, 255.255.255.0.

6. Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

7. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.

8. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in the Local Area Connection Properties window.

9. Restart the computer if asked.

• For Windows XP: The following instructions assume you are running Windows XP with the default interface. If you are using the Classic interface (where the icons and menus look like previous Windows versions), please follow the instructions for Windows 2000.

1. Click Start and Control Panel.

2. Click the Network and Internet Connections icon and then the Network Connections icon.

3. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

4. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP). Click the Properties button.

5. Enter a unique IP address that is not used by any other computer on the network connected to the Router.

6. Enter the Subnet Mask, 255.255.255.0.

7. Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

8. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.

9. Click the OK button in the Internet Protocol (TCP/IP) Properties window. Click the OK button in the Local Area Connection Properties window.

3. I want to test my Internet connection.

A Check your TCP/IP settings. For Windows 98SE, Me, 2000, and XP:

• Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.

Appendix A: Troubleshooting Common Problems and Solutions

+ 42 hidden pages