LG LM-Q910UM User Manual

USER GUIDE

LM-Q910UM

ENGLISH

FRANÇAIS

MFL71101301 (1.0)

www.lg.com

ENGLISH

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Centre. For user-installed apps, please contact the relevant service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licensed for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

• Additional charges may incur for data services, such as messaging,

uploading, downloading, auto-syncing and location services. To void additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

Instructional notices

WARNING: Situations that could cause injury to the user and third parties.

CAUTION: Situations that may cause minor injury or damage to the device.

NOTE: Notices or additional information.

2About this user guide

Table of contents

Custom-designed Features

6 Video recording features 7 Sound quality and effects

features

8 Google Assistant 9 Fingerprint recognition 12 Notes on Water Resistant

Properties

Basic Functions

16 Product components and

accessories

17 Parts overview 20 Turning the power on or off 21 Installing the SIM card and

memory card

23 Removing the memory card 23 Battery

25 Touch screen 28 Home screen 34 Screen lock 35 Taking screenshots 36 Copy and Paste 36 Do not disturb

Useful Apps

38 Installing and uninstalling apps 39 App Shortcuts 40 Phone 44 Messaging 45 Camera 49 Photos 52 Contacts 54 Clock 55 E-mail 56 FM Radio 56 Google apps

Settings

60 Settings 60 Network & Internet 65 Connected devices 68 Apps & notifications 69 Battery 70 Display 71 Sound 72 Storage 72 Security & location 73 Users & accounts 73 Accessibility 75 Google 75 System

Appendix

80 Language Settings 80 Phone software update 82 Anti-Theft Guide 83 Open Source Software Notice

Information

83 Regulatory information(FCC/IC

ID number, etc.)

84 Trademarks 85 Laser safety statement 86 More information 87 FAQ

For Your Safety

Safety Guidelines

116 LIMITED WARRANTY

STATEMENT

4Table of contents

Custom-designed Features

Video recording features

Steady recording

You can use the Steady recording feature to minimize motion blur while recording a video.

, then tap Steady recording.

Tap

• See

Starting the camera

• This feature is available only in specific modes.

Google Lens

You can get more information or take action on items around you using Google Lens, like landmarks, posters, restaurant menus, animals, flowers, or barcodes, directly in your device.

For example, when you use Google Lens on a:

• Business card: You can save the phone number or address to a contact.

• Book: You can get reviews and other details about it.

• Landmark or building: You can get more details about it.

• Painting in a museum: You can get details about it.

• Plant or animal: You can learn more about it.

• Flyer or event billboard: You can add that event to your calendar.

• Google Lens is available only when your device is connected to the

internet. If you use mobile data, you may be charged for data usage, depending on your pricing plan.

for details.

Custom-designed Features 6

Use Google Lens

Tap , then tap Google Lens.

Point your camera at an item.

To get details or take action:

• Tap the item on your screen.

• To select text: Tap a word, then tap it again and drag the blue dots.

Tap Speak. Ask a question or say a command, like:

• What is this?

• Call this

• Add this to Google Keep

Sound quality and effects features

DTS:X 3D Surround

You can play a song or video in three-dimensional, immersive and vivid sound. Connect to an earphone or other external audio devices to use this feature.

Settings Sound Sound quality and effects DTS:X

Tap

3D Surround, then tap

Adjusting the sound direction

You can adjust the sound direction as desired.

Tap Settings Sound Sound quality and effects DTS:X

3D Surround. Select sound direction.

to activate this feature.

Custom-designed Features 7

Google Assistant

Google Assistant overview

You can launch or use desired apps with your voice.

• To use this feature, first connect to the network and sign in to your

Google Account.

• This feature may not work properly or voice recognition accuracy may

decrease in areas where Wi-Fi or mobile network signal strength is weak.

Launching Google Assistant

Press and hold from the Home screen to launch Google Assistant.

Tap GET STARTED.

Follow the on-screen instructions and say “Ok Google”.

• The device saves your voice data for recognition.

• This feature may be more vulnerable to security than the other screen

locks, such as Pattern, PIN, and Password.

• When a similar voice or your recorded voice is used, the screen may be

unlocked.

• To use this feature, tap

Device security, and then use the screen lock method you set to unlock the device.

• You need to unlock the device by using the specified method after

failing to unlock the device with voice recognition. See

lock

for details.

Settings Security & location

Setting a screen

Custom-designed Features 8

Launching Google Assistant with your voice

Say “Ok Google” when the screen is turned off or locked.

Say a command or question when “Hi, how can I help?” appears on

the screen.

Launching Google Assistant from the Home screen

Touch and hold on the Home screen.

Say a command or question when “Hi, how can I help?” appears on

the screen.

• Voice recognition accuracy may decrease if you speak with an unclear

voice or in a noisy place. When you use the voice recognition feature, increase its accuracy by speaking with a clear voice in a quiet place.

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

• To unlock the screen.

• Confirm a purchase by signing in to an app or identifying yourself with

your fingerprint.

• Your fingerprint can be used by the device for user identification. Very

similar fingerprints from different users may be recognized by the fingerprint sensor as the same fingerprint.

• If the device cannot detect your fingerprint, or you forgot the value

specified for registration, visit the nearest LG Customer Service Centre with your device and ID card.

Custom-designed Features 9

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of reasons. To maximize the recognition accuracy, check the following before using the device.

• Ensure that the fingerprint sensor is not damaged by a metallic object,

such as coin or key.

• When water, dust or other foreign substance is on the fingerprint

sensor or your finger, the fingerprint registration or recognition may not work. Clean and dry your finger before having the fingerprint recognized.

• A fingerprint may not be recognized properly if the surface of your

finger has a scar or is not smooth due to being soaked in water.

• If you bend your finger or use the fingertip only, your fingerprint may

not be recognized. Make sure that your finger covers the entire surface of the fingerprint sensor.

• Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

• The device may generate static electricity if the surrounding air is

dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object such as coin or key before scanning fingerprints to remove static electricity.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint identification.

Tap Settings Security & location Fingerprint.

• A lock screen must be set in order to be able to use this feature.

• If the screen lock is not active, configure the lock screen by following the

on-screen instructions. See

Setting a screen lock

for details.

Custom-designed Features 10

Locate the fingerprint sensor on the back of the device and gently put

your finger on it to register the fingerprint.

• Gently press the fingerprint sensor so that the sensor can recognize

your fingerprint.

• Ensure that your fingertip covers the entire surface of the sensor.

Follow the on-screen instructions.

• Repeat scanning the fingerprint by moving your finger little by little

until the fingerprint registers.

When the fingerprint registration is done, tap DONE.

• Tap Add fingerprint to register another fingerprint. If you register

only one fingerprint and the corresponding finger is not in a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

Tap Settings Security & location Fingerprint.

Unlock according to the specified lock method.

From the fingerprint list, tap a fingerprint to rename it. To delete it, tap

Custom-designed Features 11

Notes on Water Resistant Properties

This product is water and dust resistant in compliance with the Ingress Protection rating IP68.

Your product has undergone testing in a controlled environment and is proven to be water and dust resistant in certain circumstances (meets the requirements of classification IP68 as described by the international standard IEC 60529 - Degrees of Protection provided by Enclosures [IP

Code]; test conditions: 15-35 ºC, 86-106kPa, 1.5meter, for 30minutes).

Do not expose the device in conditions that are different from the test conditions. Results may vary in actual use.

WARNING

Despite a rating of IP68, your device is not impervious to conditions not tested in LG’s controlled environment. Please note that any damages that occur due to such causes changes the colour of the LDI (Liquid Damage

Indicator). If the colour of LDI located inside the product changes, the

product is to be considered ineligible for any free-of-charge repair services provided under the product’s limited warranty.

Avoid exposing the product to environments with excessive dust or moisture. Do not use the product in the following environments.

Do not immerse the product in any liquid chemicals (soap, etc.)

other than water.

Do not immerse the product in salt water, including seawater.

Do not immerse the product in a hot spring.

Do not swim with this product.

Custom-designed Features 12

Do not place the product directly on sand (such as at a beach) or

mud. Do not immerse your product in water deeper than approximately

1.5 meters. Do not immerse your product in water for longer than 30 minutes.

• If your product becomes wet be sure to wipe the microphone, speaker,

and stereo jack with a dry cloth before use.

• Should your product or your hands become wet, dry them before

handling the product.

• Do not use the product in places where it may be sprayed with high

pressure water (e.g. near a faucet or shower head) or submerge it in

water for extended periods of time, as the product is not designed to withstand high water pressure.

• This product is not resistant to shock. Do not drop the product or

subject it to shock. Doing so might damage or deform the main unit, causing water leakage.

• The product’s water and dust resistant features may be damaged by

dropping or receiving an impact.

• If the product gets wet, use a clean, soft cloth to dry it thoroughly.

• The touch screen and other features may not work properly if the

device is used while wet.

• Your product is water resistant only when the SIM/Memory card tray is

properly inserted into the product.

• Do not open or close the SIM/Memory card tray while the product is

wet or immersed in water. Exposing the open tray to water or moisture may damage the product.

• The SIM/Memory card tray contains rubber [packing] to help prevent

dust, water, or moisture from entering the product. Do not damage the rubber [packing] as this may allow dust, water, or moisture to enter your product and cause damage.

Custom-designed Features 13

• Failure to follow the provided instructions may invalidate your device’s

limited warranty.

• If the device is wet, the LDI located inside the device changes in colour.

In this case, the device is ineligible for any free-of-charge repair services provided under the device’s limited warranty.

• Despite a rating of IP68, your device is not completely impervious to

water in any situation.

Custom-designed Features 14

Basic Functions

Product components and accessories

The following items are included with your device.

• Device

• USB cable

• Charger

• The items described above may be optional.

• The items supplied with the device and any available accessories may

vary depending on the area and service provider.

• Always use genuine LG Electronics accessories. Using accessories made

by other manufacturers may affect your device's call performance or cause malfunctions. This may not be covered by LG's repair service.

• Some of the device parts are made of tempered glass. If you drop your

device on a hard surface or subject it to severe impact, the tempered glass may be damaged. If this happens, stop using your device immediately and contact an LG Customer Service Centre.

• If any of these basic items are missing, contact the dealer from which

you purchased your device.

• To purchase additional items, contact an LG Customer Service Centre.

• Some items in the product box are subject to change without notice.

• The appearance and specifications of your device are subject to change

without notice.

• Device specifications may vary depending on the area or service provider.

• Remove the protective film from the Fingerprint sensor before use of

the fingerprint recognition feature.

• Quick Start Guide

• Ejection pin

Basic Functions 16

Parts overview

LED lamp

Microphone

Proximity/Ambient light

Volume keys (+/-)

Google Assistant key

Stereo headset jack

Fingerprint sensor

sensor

Flash

Speaker Microphone

Earpiece Front camera lens

Power/Lock key

Touch screen

Charger/USB cable port

SIM/Memory card tray Rear camera lens

Laser detection auto-focus

NFC area

Do NOT attempt to remove the back cover.

This device has a non-removable battery. Do not attempt to remove the back cover. Doing so may severely damage the battery and device, which could cause overheating, fire, and injury.

Basic Functions 17

• Proximity/Ambient light sensor

- Proximity sensor: During a call, the proximity sensor turns off the screen and disables touch functionality when the device is in close proximity to the human body. It turns the screen back on and enables touch functionality when the device is outside a specific range.

- Ambient light sensor: The ambient light sensor analyzes the ambient light intensity when the auto-brightness control mode is turned on.

• Laser detection auto-focus

- Detect the distance from the camera to your subject for automatic focusing.

- Quickly focus on closer or farther objects when you use the rear camera to take photos.

• Volume keys

- Adjust the volume for ringtones, calls or notifications.

- While using the Camera, gently press a Volume key to take a photo. To take continuous photos, press and hold the Volume key.

• Power/Lock key

- Briefly press the key when you want to turn the screen on or off.

- Press and hold the key when you want to select a power control option.

• Google Assistant key

- Your device has the Google Assistant built-in. Find answers and get things done while on-the-go. To get started, just tap the Google Assistant key on the side of the phone. Press and hold the key to quickly talk to your Assistant. Double tap to open Google Lens.

- Activate Google assistant. See the

Google Assistant

for details.

Basic Functions 18

• Fingerprint sensor

Do not cover the microphone.Microphone

Good example Bad example

- Turn on the fingerprint recognition feature to simplify the process of unlocking the screen. See

Fingerprint recognition overview

for

details.

• Some functions may be restricted for access, depending on the device

specifications.

• The rear of the device includes a built-in NFC antenna. Be cautious when

handling the device to avoid damaging or covering the NFC antenna.

• Do not put heavy objects on the device or sit on it. Failure to do so may

damage the touch screen.

• Screen-protective film or accessories may interfere with the proximity

sensor.

• If your device is wet or is being used in a humid place, the touch screen

or buttons may not function properly.

Hold the device correctly as shown below. If you cover the microphone hole with a hand, finger, or protective case while using the device, you may sound unclear during a call.

Basic Functions 19

Turning the power on or off

Turning the power on

When the power is turned off, press and hold the Power/Lock key.

• When the device is turned on for the first time, initial configuration

takes place. The first booting time for the smart phone may be longer than usual.

Turning the power off

Press and hold the Power/Lock key, then select Power off.

Restarting the device

When the device is not working properly or does not respond, restart it by following the instructions below.

Press and hold the Power/Lock key and the Volume Down (-) key at

the same time until the power is turned off. When the device is restarted, release the key.

Power control options

Press and hold the Power/Lock key, then select an option.

• Power off: Turn the device off.

• Restart: Restart the device.

Basic Functions 20

Installing the SIM card and

Memory card

memory card

Insert the SIM card from your mobile service provider and the separately purchased memory card into the device.

• In order for the water-resistant and dust-resistant features to work

effectively, the card tray must be inserted correctly.

Insert the ejection pin into the hole in the card tray and then pull out

the card tray from the device.

Place the SIM card or memory card on the card tray and then insert

the card tray into the device in the direction of the arrow.

(optional-sold separately)

SIM card

Basic Functions 21

• This device supports only Nano SIM cards.

Nano Micro Standard

• For problem-free performance, it is recommended to use the phone

with the correct type of SIM card. Always use a factory-made SIM card supplied by the service provider.

• Do not lose your SIM card. LG is not responsible for damage and other

issues caused by loss or transfer of a SIM card.

• Be careful not to damage the SIM card when you insert or remove it.

• When you insert the SIM card or memory card, place it on the card tray

correctly.

• When you insert the card tray back into the device, insert it horizontally

in the direction of arrow as shown in the figure. Make sure that the card placed on the card tray does not move out of its position.

• Insert the SIM card with the gold-coloured contacts facing downwards.

• Be sure to insert the SIM card into the device by following the

instructions in the user manual.

• If you insert or remove the card tray from the device, be careful not to

let water or other liquids enter into the card tray. If a wet card tray or card is inserted into the device, your device may get damaged.

• Memory card is an optional item.

• Frequent writing and erasing of data may shorten the memory card

lifespan.

• Some memory cards may not be fully compatible with the device. If you

use an incompatible card, it may damage the device or the memory card, or corrupt the data stored in it.

Basic Functions 22

Removing the memory card

Charging cable terminal

Unmount the memory card before removing it for safety.

Tap Settings Storage .

Insert the ejection pin into the hole in the card tray and then pull out

the card tray from the device. Remove the memory card from the card tray.

Insert the card tray back into the slot.

• Do not remove the memory card while the device is transferring or

accessing information. This may cause data to be lost or corrupted, or may damage the memory card or the device. LG is not responsible for losses that result from the abuse or improper use of memory cards, including the loss of data.

Battery

Charging the battery

Before using the device, fully charge the battery. Charge the device with the USB Type-C cable.

Basic Functions 23

• Do not use the external terminal, charging cable or gender for the

device in presence of moisture. This may cause fire, electric shock, injury, or device malfunction. If there is moisture, stop using the device immediately and remove the moisture completely.

• Make sure to use the USB cable provided with your device.

• Make sure to use an LG-approved charger and charging cable. Charging

the battery with a third-party charger may cause the battery to explode or may damage the device.

• Your device has an internal rechargeable battery. For your safety, do not

remove the embedded battery.

• Using the device when it is charging may cause electric shock. To use the

device, stop charging it.

• Remove the charger from the power socket after the device is fully

charged. This prevents unnecessary power consumption.

• A charging adapter that supports fast charging is included with the

product.

• Do not use third party chargers with your device as they may not

support fast charging and may cause damage to your device.

• Another way to charge the battery is by connecting a USB cable

between the device and a desktop or laptop computer. This may take a longer time than plugging the adapter to a wall outlet.

• Do not charge the battery by using a USB hub that is unable to maintain

the rated voltage. Charging may fail or unintentionally stop.

Precautions when using the device

• Make sure to use the USB cable provided; do not use third party USB

cables or chargers with your device. The LG limited warranty does not cover the use of third party accessories.

• Failure to follow the instructions in this guide and improper use may

damage the device.

Basic Functions 24

Using the battery efficiently

Battery lifespan may decrease if you keep many apps and functions running simultaneously and continuously.

Cancel background operations to increase battery life. To minimize battery consumption, follow these tips:

• Turn off the Bluetooth® or Wi-Fi network function when not using

them.

• Set the screen timeout to as short a time as possible.

• Minimize the screen brightness.

• Set a screen lock when the device is not used.

• Check the battery level while using any downloaded apps.

Touch screen

You can familiarize yourself with how to control your device by using touch screen gestures.

Tapping

Lightly tap with your fingertip to select or run an app or option.

Basic Functions 25

Touching and holding

Touch and hold for several seconds to display a menu with available options.

Double-tapping

Tap twice quickly to zoom in or out on a web page or map.

Dragging

Touch and hold an item, such as an app or widget, then move your finger to another location in a controlled motion. You can use this gesture to move an item.

Basic Functions 26

Swiping

Touch the screen with your finger and move it quickly without pausing. You can use this gesture to scroll through a list, a web page, photos, screens, and more.

Pinching and spreading

Pinch two fingers to zoom out such as on a photo or map. To zoom in, spread your fingers apart.

• Do not expose the touch screen to excessive physical shock. You might

damage the touch sensor.

Basic Functions 27

• A touch screen failure may occur if you use the device near a magnetic,

metallic or conductive material.

• If you use the device under bright lights, such as direct sunlight, the

screen may not be visible, depending on your position. Use the device in a shady location or a location with an ambient light that is not too bright and bright enough to read books.

• Do not press the screen with excessive force.

• Gently tap with your fingertip on the option you want.

• Touch control may not work properly if you tap while wearing a glove or

by using the tip of your fingernail.

• Touch control may not work properly if the screen is moist or wet.

• The touch screen may not function properly if a screen-protective film

or accessory purchased from a third party store is attached to the device.

• Displaying a static image for extended periods of time may result in

after-images or screen burn-in. Turn off the screen or avoid displaying the same image for a long time when you do not use the device.

Home screen

Home screen overview

The Home screen is the starting point for accessing various functions and apps on your device. Tap screen.

You can manage all apps on the Home screen. Tap installed apps.

on any screen to directly go to the Home

to view all

Basic Functions 28

Home screen layout

Status bar

You can view all apps and organize widgets and folders on the Home screen.

Google Search widget

App page icon

Quick access area

Home touch buttons

• The Home screen may differ depending on the manufacturer policy, user

settings, software version or service provider.

• Status bar: View status icons, the time and the battery level.

• Google Search widget: Type or speak to pull open Google Search.

• App page icon: Tap or swipe up

• Quick access area: Fix main apps at the bottom of the screen so that

they can be accessed from any Home screen canvas.

to see all your apps.

Basic Functions 29

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