LG LM-Q710ULM User Guide

USER GUIDE

LM-Q710ULM

ENGLISH

Copyright ©2018 LG Electronics Inc. All rights reserved.

MFL70622401 (1.0) www.lg.com

About this user guide

Thank you for choosing this LG product. Please carefully read this user
guide before using the device for the first time to ensure safe and proper
use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any
questions about an app provided with the device, please contact an
LG Service Center. For user-installed apps, please contact the relevant
service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption
or data loss. Such actions will violate your LG license agreement and
void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are
subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licensed for limited use. If you extract and use these
materials for commercial or other purposes, you may be infringing
copyright laws. As a user, you are fully responsible for the illegal use of
media.

• Additional charges may incur for data services, such as messaging,

uploading,downloading, auto-syncing and location services. To avoid
additional charges, select a data plan suitable to your needs. Contact
your service provider to obtain additional details.

1

Instructional notices

WARNING: Situations that could cause injury to the user and third

CAUTION: Situations that may cause minor injury or damage to the

NOTE: Notices or additional information.

parties.

device.

2

Table of contents

01

Custom-designed
Features

6 Using the Stylus Pen

7 Camera features

9 Gallery features

15 Google Assistant

16 Fingerprint recognition

19 Face recognition

23 Multi-tasking feature

02

Basic Functions

26 Product components and

accessories

27 Parts overview

30 Turning the power on or off

31 Installing the SIM card

33 Inserting the memory card

34 Removing the memory card

34 Battery

36 Touch screen

39 Home screen

49 Screen lock

52 Memory card encryption

53 Taking screenshots

54 Entering text

60 Content sharing

62 Do not disturb

3

03

Useful Apps

64 Installing and uninstalling apps

65 App trash

66 App Shortcuts

67 Phone

72 Messaging

73 Camera

86 Gallery

90 Google apps

92 Contacts

94 QuickMemo+

96 Clock

97 Music

98 Calculator

98 NextRadio

99 File Manager

99 Smart cleaning

99 Downloads

112 Display

113 General

05

Appendix

125 LG Language Settings

125 Phone software update

127 Anti-Theft Guide

128 Open Source Software Notice

Information

128 Regulatory information

(FCC ID number, etc.)

Trademarks

129

130 FAQ

06

For Your Safety

04

Settings

101 Settings

101 Network

111 Sound

07

LIMITED WARRANTY ­USA

4Table of contents

01

Custom-designed Features

Using the Stylus Pen

You can create a memo using the stylus. With the Pen Pop feature, you
can quickly access Memo apps when you pull the stylus pen out.

: Hide/display the Pen Pop options. Touch and hold the icon to

•

delete or move it.

: Opens the Pop Memo feature to write a memo.

•

: Opens the Capture+ feature to use the current screen image in a

•

memo.

: Opens the screen recorder to create an animated GIF file. After

•

adjusting the size and location of the frame, tap
You can record up to 15 seconds.

Touch and drag this to
move the recorder.

• : Opens the magnifying window.

Tap to change the
color contrast.

Tap to change
the size of the
magnifying window.

.

Tap to close the
recorder.

Adjust the area of
the recorder.

Tap to close
the magnifying
window.

Touch and drag
this to move the
magnifying window.

• : Add a shortcut to the app of your choice. Touch and hold the newly

added app to change the shortcut to another app.

Custom-designed Features 6

Camera features

Wide-angle

Standard angle

Wide-angle camera

You can take photos or record videos with a wider range than your actual
field of vision by using the wide-angle on the front camera.

, then tap / to switch between the standard and wide-

Tap
angle.

• See

Starting the camera

for details.

Custom-designed Features 7

Portrait

You can take a sharp portrait by applying the camera lens blur effect on
the front camera.

Tap , then tap Portrait.

1

Tap to take a photo.

2

• To adjust blur strength, drag the slide bar to the left or right.

• This feature is not available If the surroundings are too dark.

• After applying this feature, tap the desired position on the preview

screen to automatically apply the exposure value and focus. At this time,
the Portrait feature and blur strength stay the same.

Flash Jump-Cut

You can create a GIF by taking photos at three second intervals.

Tap , then tap MODE Flash Jump-Cut .

1

Tap to set how many cuts you want to take.

2

Tap to take photos.

3

Custom-designed Features 8

Steady recording

You can use the Steady recording feature to minimize motion blur while
recording a video.

, then tap Steady recording.

Tap

• See

Starting the camera

• This feature is available only in specific modes.

for details.

Gallery features

Related content

You can edit and customize related content in Gallery.

While viewing a picture preview, tap .

1

When the icon related with the date or location where you took the

2

photo appears, touch the screen.

Custom-designed Features 9

• You can view the photos related with the date or location where

you chose.

• Tap to access additional options.

Making a video from the related content

You can gather related contents to make a video clip by tapping on the
video displaying the date or location.

Select the theme and background music, adjust caption effects and order
or add date and your signature and then tap SAVE.

: Select the video theme.

•

- To download the theme, tap
: Add background music or adjust the playback time.

•

- To select a file for the background music, tap

- To download a file for the background music, tap

- To adjust the volume of background music and original video, tap

: Select a font face.

•

- To download a font, tap

.

.

.

.

.

Custom-designed Features 10

• : Change the order of files to play as a video.

- To add files, tap

• Download the VASSET app from Play Store to add video themes,

background music or font faces.
If you use mobile data without Wi-Fi connection, you may be charged

for data usage.

.

Custom-designed Features 11

Creating a movie

You can create a new movie by putting images and videos together.

Tap , select an album, then tap Create movie.

1

Select images or videos for your movie and tap NEXT.

2

Edit the selected images and videos and then tap SAVE.

3

Deleting files

You can select images or videos to delete from your video by tapping
at the top right corner of its thumbnail.

Custom-designed Features 12

Adding files

You can select images or videos to add after tapping at the bottom
of the screen. You can also select the images or videos you have already
previously added.

• Touch and hold a file, and then tap another file for multiple selection.

Rearranging files

To rearrange the images and videos, touch and hold the file you want to
move, then dragging it to the desired location.

Adding file effects

Tap to add a theme or background music, change the font.

Resetting the movie edits

You can reset the edits made to the movie (e.g. play time) by tapping .

Previewing a file

Check your new video before saving it by tapping . After the playback
time elapses, the next file is played automatically.

• A maximum of 50 images and videos can be used to create a video.

• The playback time for an image is 3 seconds by default and it cannot be

changed. Videos can be trimmed down to a minimum of 1 second.

• This feature may not support some image or video formats.

Custom-designed Features 13

Making a GIF

You can easily make a GIF file using recorded video.

At the desired starting point while watching a video, tap .

1

Select the length of the GIF you want to create.

2

• GIF is generated for the time selected from the current time.

• For videos less than 5 seconds, GIF images are automatically

generated for the remaining time.

• You may use this feature solely for creative purposes. The use of this

feature involving infringement of any other person’s rights, such as
copyright or defamatory or offensive statements, may be subject to civil,
criminal, or administrative liabilities and/or penalties under applicable
laws. You shall not copy, reproduce, distribute, or otherwise make illegal
use of any copyrighted materials without permission of the rightful
owner or copyright holder. To the fullest extent permitted by applicable
law, LG Electronics disclaims all expressed and implied warranties as well
as liabilities associated thereto.

Custom-designed Features 14

Google Assistant

You can manage tasks, plan your day, get answers, and much more.

• To use this feature, first connect to the network and sign in to your

Google account.

Launching Google Assistant

Press and hold from the Home screen to launch Google Assistant.

1

Tap GET STARTED.

2

Follow the on-screen instructions to configure the voice settings.

3

• The device saves your voice data for recognition.

Launching Google Assistant with your voice

Say “Ok Google” when the screen is turned off or locked.

1

Say a command or question when

2

the screen.

Launching Google Assistant from the Home
screen

Touch and hold from the Home screen.

1

Say a command or question when

2

the screen.

Hi, how can I help?*

Hi, how can I help?*

appears on

appears on

• Voice recognition accuracy may decrease if you speak with an unclear

voice or in a noisy place. When you use the voice recognition feature,
increase its accuracy by speaking with a clear voice in a quiet place.

* The

Hi, how can I help?

software version.

Custom-designed Features 15

message may change depending on the

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the
fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

• To unlock the screen.

• To view the locked content in Gallery or QuickMemo+.

• Confirm a purchase by signing in to an app or identifying yourself with

your fingerprint.

• Your fingerprint can be used by the device for user identification. Very

similar fingerprints from different users may be recognized by the
fingerprint sensor as the same fingerprint. To ensure security, set the
screen lock using a pattern, PIN or Password.

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of
reasons. To maximize the recognition accuracy, check the following before
using the device.

• Ensure that the fingerprint sensor is not damaged by a metallic object,

such as coin or key.

• When water, dust or other foreign substance is on the fingerprint

sensor or your finger, the fingerprint registration or recognition may
not work. Clean and dry your finger before using the fingerprint sensor.

• A fingerprint may not be recognized properly if the surface of your

finger has a scar or is not smooth due to being soaked in water.

• If you bend your finger or use the fingertip only, your fingerprint may

not be recognized. Make sure that your finger covers the entire surface
of the fingerprint sensor.

Custom-designed Features 16

• Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

• The device may generate static electricity if the surrounding air is dry.

If the surrounding air is dry, avoid scanning fingerprints, or touch a
metallic object, such as coin or key, to remove static electricity before
scanning fingerprints.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint
identification.

Tap Settings General Lock screen & security Fingerprints.

1

• This feature is available when the screen lock is set.

- Lock the device with a pattern, PIN or password.

• If the screen lock is not set, configure the lock screen by following the

on-screen instructions. See

Locate the fingerprint sensor on the back of the device and gently put

2

your finger on it to register the fingerprint.

• Ensure that your fingertip covers the entire surface of the sensor.

Setting a screen lock

for details.

Custom-designed Features 17

Follow the on-screen instructions.

3

• Repeat scanning the fingerprint by moving your finger little by little

until the fingerprint registers.

When the fingerprint registration is done, tap OK.

4

• Tap ADD MORE to register another fingerprint. If you register

only one fingerprint and the corresponding finger is not in a good
condition, the fingerprint recognition may not work well. As the
preventive measure against this kind of situation, register multiple
fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

Tap Settings General Lock screen & security Fingerprints.

1

Unlock according to the specified lock method.

2

From the fingerprint list, tap a fingerprint to rename it. To delete it, tap

3

.

Unlocking the screen with a fingerprint

You can unlock the screen or view the locked content by using your
fingerprint.

Tap Settings General Lock screen & security Fingerprints.

1

Unlock according to the specified lock method.

2

On the fingerprint settings screen, activate the desired function:

3

• Screen lock: Unlock the screen with a fingerprint.

• Content lock: Access contents you have locked in Gallery and

QuickMemo+ with a fingerprint.

Custom-designed Features 18

Face recognition

Face recognition overview

You can unlock the screen by using face recognition.

• This feature may be more vulnerable to security than the other screen

locks, such as a Pattern, PIN, and Password.

• When a similar face or a photo of your face is used, the screen may be

unlocked.

• The recognized facial data is securely stored in your device.

• If the device cannot detect your face, or you forgot the screen lock set

for your device, visit the nearest LG Customer Service Center with your
device and ID card.

• To save power, the face recognition feature will not work when the

battery level is below 5%.

Precautions for face recognition

Face recognition accuracy may decrease in the following cases. To increase
its accuracy, check the following before using the device.

• When your face is covered with a hat, eyeglasses, or mask, or your face

is significantly different due to heavy makeup or beard.

• When there are fingerprints or foreign substances on the front of the

camera lens, or your device cannot detect your face due to excessively
bright or dark conditions.

Custom-designed Features 19

Registering facial data

Before using the face recognition feature, register your facial data on your
device.

Tap Settings General Lock screen & security Face

1

Recognition.

• To use this feature, the screen lock must be set with a Pattern, PIN, or

Password.

• When the screen lock is not set, register the data by following the

on-screen instructions. See

Raise your device in the front of your eyes.

2

Register your face by following the on-screen instructions.

3

• Register your face in a room that is not too bright or dark.

• Position your entire face inside the guideline on the screen, and then

adjust it by slowly moving up, down, left, or right.

When the face registration is done, tap OK.

4

Setting a screen lock

for details.

Unlocking the screen with your face

You can unlock the screen with your face instead of a Pattern, PIN, or
Password.

Tap Settings General Lock screen & security Select

1

screen lock.

Unlock the screen according to the specified method.

2

Tap Allow face recognition to allow you to unlock the screen

3

using facial recognition.

Custom-designed Features 20

Improving the face recognition

You can add facial data in various conditions to improve face recognition.

Tap Settings General Lock screen & security Face

1

Recognition.

Unlock the screen according to the specified method.

2

Select Improve face recognition.

3

Register your face by following on-screen instructions.

4

When the face registration is done, tap OK.

5

Deleting facial data

You can delete the registered facial data and register it again if the face
recognition does not work properly.

Tap Settings General Lock screen & security Face

1

Recognition.

Unlock the screen according to the specified method.

2

Select Delete face to delete the facial data.

3

Unlocking the screen with your face when the screen
is turned off

With the screen turned off, raise the device in front of your face to unlock
the screen.

To deactivate this feature, follow the instruction below.

Tap Settings General Lock screen & security Face

1

Recognition.

Unlock the screen according to the specified method.

2

Drag Allow when screen is off to deactivate the feature.

3

• Face Recognition feature is available only when the screen is locked.

Custom-designed Features 21

Swiping to unlock after face recognized

After your device recognizes your face, you must swipe the screen to
unlock.

Tap Settings General Lock screen & security Face

1

Recognition.

Unlock the screen according to the specified method.

2

Drag Swipe to unlock after face recognized

3

feature.

to activate the

Enhancing the face recognition

You can prevent your device from being unlocked by photos, images, or
videos.

Tap Settings General Lock screen & security Face

1

Recognition.

Unlock the screen according to the specified method.

2

Drag Advanced face recognition

3

• Face Recognition speed may decrease when you activate this feature.

to activate the feature.

Custom-designed Features 22

Multi-tasking feature

Multi-Window

You can use two apps at the same time by separating the screen into
multiple windows.

Tap from the Home touch buttons.

1

• Recently-used apps appear.

Tap at the top of the desired app to use the Multi-Window feature.

2

• The selected app appears at the top half of the screen.

You can also access this feature by doing the following:

Touch and hold while using an app.

1

• Recently-used apps appear on the split screen.

Tap at the top of the desired app to use the Multi-Window feature.

2

• The selected app appears at the bottom of the screen.

Custom-designed Features 23

• To deactivate the Multi-Window feature, touch and hold on the

Home touch button.

• To adjust the size of the split screen, drag

screen.

• The Multi-Window feature is not supported by some LG apps and apps

downloaded from the Play Store.

at the center of the

Overview screen

The Overview screen provides a preview of your recently-used apps.
To view the list of recently-used apps, tap

• Touch and hold an app and drag it to the top of the screen to start the

app with the Multi-Window feature. You can also tap
each app preview.

on the Home touch buttons.

at the top of

Custom-designed Features 24

02

Basic Functions

Product components and accessories

The following items are included with your device.

• Device

• USB cable

• Charger

• The items supplied with the device and any available accessories may

vary depending on the area and service provider.

• Always use genuine LG Electronics accessories. Using accessories made

by other manufacturers may affect your device's call performance or
cause malfunctions. This may not be covered by LG's repair service.

• Some of the device parts are made of tempered glass. If you drop your

device on a hard surface or subject it to severe impact, the tempered
glass may be damaged. If this happens, stop using your device
immediately and contact an LG Customer Service Center.

• If any of these basic items are missing, contact the dealer from which

you purchased your device.

• To purchase additional basic items, contact an LG Customer Service

Center.

• To purchase optional items, contact an LG Customer Service Center for

available dealers.

• Some items in the product box are subject to change without notice.

• The appearance and specifications of your device are subject to change

without notice.

• Device specifications may vary depending on the area or service provider.

• Be sure to use authentic accessories provided by LG Electronics. Using

third-party accessories may damage the device or cause malfunctions.

• Remove the protective film from the Fingerprint sensor before using the

fingerprint recognition feature.

• Quick Start Guide

• Ejection pin

Basic Functions 26

Parts overview

Microphone

Proximity/Ambient light

Front camera lens Notification LED

Volume keys (+/-)

Nano-SIM/Memory card

Stereo headset jack

Rear camera lens

sensor

tray

Earpiece

Power/Lock key

Touch screen

Stylus Pen

Flash

Fingerprint sensor

Speaker Microphone

Charger/USB cable port

Basic Functions 27

Do NOT attempt to remove the back cover.

This device has a non-removable battery. Do not attempt to remove the
back cover. Doing so may severely damage the battery and device, which
could cause overheating, fire, and injury.

• Press and hold the volume down (-) key and Power/Lock key at the

same time for a second to take a screenshot.

• Proximity/Ambient light sensor

- Proximity sensor: During a call, the proximity sensor turns off the
screen and disables touch functionality when the device is in close
proximity to the human body. It turns the screen back on and enables
touch functionality when the device is outside a specific range.

- Ambient light sensor: The ambient light sensor analyzes the ambient
light intensity when the auto-brightness control mode is turned on.

• Volume keys

- Adjust the volume for ringtones, calls or notifications.

- While using the Camera, gently press a Volume key to take a photo.
To take continuous photos, press and hold the Volume key.

- Press the Volume Down (-) key twice to launch the Camera app
when the screen is locked or turned off. Press the Volume Up (+) key
twice to launch Capture+.

• Power/Lock key

- Briefly press the key when you want to turn the screen on or off.

- Press and hold the key when you want to select a power control
option.

• Fingerprint sensor

- Turn on the fingerprint recognition feature to simplify the process
of unlocking the screen. See

Fingerprint recognition overview

details.

• Stylus pen

- Operate the device with the stylus pen included, or your finger.

for

Basic Functions 28

• Please insert the pen into the device, aligning the arrow mark on the

Good example

Bad example

stylus pen upwards with the device facing up.

• Some functions may be restricted for access, depending on the device

specifications.

• Do not put heavy objects on the device or sit on it. Doing so may

damage the touch screen.

• Screen-protective film or accessories may interfere with the proximity

sensor.

• If your device is wet or is being used in a humid place, the touch screen

or buttons may not function properly.

Hold the device correctly as shown below. If you cover the microphone
hole with a hand, finger, or protective case while using the device, you may
sound unclear during a call.

Basic Functions 29

Do not cover the microphone.Microphone