Lexmark XC8100, XC6100, CX825, CX860, CX820 User Manual

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XC8100 Series

User's Guide

March 2016 www.lexmark.com

Machine type(s):

7564

Model(s):

596, 598

Contents 2

Safety information........................................................................................ 6

Conventions.......................................................................................................................................................... 6

Learning about the printer...........................................................................9

Finding information about the printer.............................................................................................................9

Selecting a location for the printer................................................................................................................10

Printer conﬁgurations......................................................................................................................................... 11

Attaching cables................................................................................................................................................. 13

Using the control panel.................................................................................................................................... 15

Understanding the status of the power button and indicator light.......................................................16

Using the home screen.....................................................................................................................................16

Menus list..............................................................................................................................................................17

Printing a menu settings page........................................................................................................................18

Setting up and using the home screen applications..............................19

Customizing the home screen........................................................................................................................19

Setting up Forms and Favorites..................................................................................................................... 19

Setting up Card Copy........................................................................................................................................19

Using Shortcut Center..................................................................................................................................... 20

Setting up Scan Center....................................................................................................................................20

Using Customer Support.................................................................................................................................20

Setting up Device Quotas...............................................................................................................................20

Using QR Code Generator...............................................................................................................................21

Using Google Drive........................................................................................................................................... 21

Using Display Customization......................................................................................................................... 22

Conﬁguring Eco‑Settings................................................................................................................................ 22

Loading paper and specialty media......................................................... 23

Setting the size and type of the specialty media......................................................................................23

Conﬁguring Universal paper settings.......................................................................................................... 23

Loading trays......................................................................................................................................................23

Loading the multipurpose feeder................................................................................................................. 25

Linking trays........................................................................................................................................................26

Contents 3

Printing.........................................................................................................27

Printing from a computer.................................................................................................................................27

Printing forms......................................................................................................................................................27

Printing from a ﬂash drive................................................................................................................................27

Supported ﬂash drives and ﬁle types.......................................................................................................... 28

Conﬁguring conﬁdential jobs.........................................................................................................................29

Printing held jobs...............................................................................................................................................29

Printing a font sample list................................................................................................................................30

Printing a directory list..................................................................................................................................... 30

Canceling a print job........................................................................................................................................ 30

Copying.........................................................................................................31

Making copies..................................................................................................................................................... 31

Copying photos...................................................................................................................................................31

Copying on letterhead...................................................................................................................................... 31

Copying on both sides of the paper (two‑sided)........................................................................................31

Reducing or enlarging copies........................................................................................................................32

Collating copies................................................................................................................................................. 32

Placing separator sheets between copies................................................................................................. 32

Copying multiple pages onto a single sheet............................................................................................. 32

Creating a copy shortcut.................................................................................................................................32

E-mailing...................................................................................................... 33

Setting up the e‑mail function........................................................................................................................33

Conﬁguring e‑mail settings.............................................................................................................................33

Sending an e-mail..............................................................................................................................................33

Creating an e-mail shortcut.............................................................................................................................34

Faxing...........................................................................................................35

Setting up the printer to fax............................................................................................................................35

Sending a fax......................................................................................................................................................48

Scheduling a fax................................................................................................................................................ 49

Creating a fax destination shortcut...............................................................................................................49

Changing the fax resolution........................................................................................................................... 49

Adjusting the fax darkness............................................................................................................................. 49

Viewing a fax log...............................................................................................................................................50

Contents 4

Blocking junk faxes...........................................................................................................................................50

Holding faxes..................................................................................................................................................... 50

Forwarding a fax................................................................................................................................................50

Scanning.......................................................................................................51

Scanning to an FTP server...............................................................................................................................51

Creating an FTP shortcut................................................................................................................................. 51

Scanning to a ﬂash drive..................................................................................................................................51

Sending scanned documents to a computer.............................................................................................52

Securing the printer................................................................................... 53

Locating the security slot................................................................................................................................ 53

Erasing printer memory................................................................................................................................... 53

Erasing printer hard disk memory.................................................................................................................53

Conﬁguring printer hard disk encryption....................................................................................................54

Restoring factory default settings................................................................................................................. 54

Statement of Volatility...................................................................................................................................... 54

Maintaining the printer.............................................................................. 56

Networking..........................................................................................................................................................56

Setting up serial printing (Windows only)....................................................................................................57

Cleaning printer parts...................................................................................................................................... 58

Ordering parts and supplies............................................................................................................................61

Replacing parts and supplies.........................................................................................................................63

Moving the printer...........................................................................................................................................100

Saving energy and paper............................................................................................................................... 101

Recycling............................................................................................................................................................102

Clearing jams.............................................................................................104

Avoiding jams................................................................................................................................................... 104

Identifying jam locations................................................................................................................................105

Paper jam in trays.............................................................................................................................................107

Paper jam in the multipurpose feeder........................................................................................................108

Paper jam in the automatic document feeder..........................................................................................109

Paper jam in the standard bin.........................................................................................................................111

Paper jam in door B..........................................................................................................................................112

Paper jam in the ﬁnisher bin.......................................................................................................................... 116

Contents 5

Staple jam in door G.........................................................................................................................................118

Paper jam in door K..........................................................................................................................................121

Paper jam in door J......................................................................................................................................... 122

Paper jam in door N.........................................................................................................................................124

Paper jam in door L......................................................................................................................................... 125

Paper jam in the staple ﬁnisher bin.............................................................................................................126

Staple jam in door J.........................................................................................................................................127

Troubleshooting........................................................................................ 130

Network connection problems.....................................................................................................................130

Hardware options problems......................................................................................................................... 132

Paper feed problems.......................................................................................................................................134

Printing problems.............................................................................................................................................137

Color quality problems...................................................................................................................................156

Faxing problems.............................................................................................................................................. 159

Scanning problems......................................................................................................................................... 162

Contacting customer support.......................................................................................................................165

Upgrading and migrating.........................................................................166

Hardware........................................................................................................................................................... 166

Software............................................................................................................................................................. 188

Firmware............................................................................................................................................................ 189

Notices........................................................................................................190

Index........................................................................................................... 194

Safety information 6

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Safety information 7

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

www.lexmark.com/multifunctionprinters.

Safety information 8

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.

SAVE THESE INSTRUCTIONS.

Learning about the printer 9

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

Information Center—Authoritative online resource for the latest product tips, instructions, and reference material.

http://infoserve.lexmark.com/ids/ and select

Go to your product.

Help Menu Pages—The guides may be available on the printer ﬁrmware and at

http://support.lexmark.com.

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information on setting up and conﬁguring the accessibility features of your printer

Help using the printer software Help for Microsoft® Windows® or Macintosh

Lexmark Accessibility Guide—The guide is available at

operating systems—Open a printer software program or application, and then click Help.

Click

Notes:

http://support.lexmark.com.

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on the operating system.

Learning about the printer 10

What are you looking for? Find it here

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

• Safety information

• Regulatory information

• Warranty information

http://support.lexmark.com

Note: Select your country or region, and then

select your product to view the appropriate support site.

Support contact information for your country or region can be found on the support Web site or on the printed warranty that came with the printer.

Have the following information (located on the store receipt and at the back of the printer) ready when you contact customer support:

• Machine type number

• Serial number

• Date purchased

• Store where purchased

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—This document contains basic safety, environmental, and regulatory information for your product. For more information, see the documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

Learning about the printer 11

• Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 330 mm (13 in.)

2 Right side 152 mm (6 in.)

3 Front 381 mm (15 in.)

4 Left side 457 mm (18 in.)

5 Rear 203 mm (8 in.)

Printer conﬁgurations

Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface.

Learning about the printer 12

Basic model

1 Automatic document feeder (ADF)

2 Control panel

3 Standard bin

4 Standard 550-sheet tray

5 Multipurpose feeder

6 Proximity sensor

Conﬁgured model

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

You can conﬁgure your printer by adding three optional 550‑sheet trays or an optional 2200‑sheet tray.

www.lexmark.com/multifunctionprinters.

Learning about the printer 13

1 Staple ﬁnisher

Note: This option is not supported if another

2 Multiposition staple, hole punch ﬁnisher

Note: This option is not supported if another ﬁnisher is installed.

3 Mailbox

4 Optional 2200‑sheet tray

5 Caster base

6 Optional 550‑sheet tray

ﬁnisher

is installed.

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

or electrical shock, use only the power cord

ﬁre

Learning about the printer 14

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.

Use the To

1 EXT port Connect additional devices (telephone or answering machine) to the printer and the

telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region.

Note: Remove the plug to access the port.

2 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL

ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.

3 USB printer port Connect the printer to a computer.

4 Ethernet port Connect the printer to an Ethernet network.

5 USB ports Attach a keyboard.

6 Printer power cord

socket

Connect the printer to a properly grounded electrical outlet.

Learning about the printer 15

Using the control panel

Use the To

1 Display

• View the printer messages and supply status.

• Set up and operate the printer.

2 Home button Go to the home screen.

3 Power button

• Turn on or turn o the printer.

Note: To turn o the printer, press and hold the power button for ﬁve seconds.

• Set the printer to Sleep or Hibernate mode.

• Wake the printer from Sleep or Hibernate mode.

4 Keypad Enter numbers or symbols in an input ﬁeld.

5 Pause button Place a dial pause in a fax number.

6 Start button Start a job, depending on which mode is selected.

7 Volume buttons Adjust the volume of the headset or speaker.

8 Indicator light Check the status of the printer.

9 Headset or speaker port Attach a headset or speaker.

10 Stop or Cancel button Stop the current job.

11 Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.

12 Backspace button Move the cursor backward and delete a character in an input ﬁeld.

Learning about the printer 16

Understanding the status of the power button and indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Using the home screen

Note: Your home screen may vary depending on your home screen customization settings, administrative

setup, and active embedded solutions.

To uc h To

1 Copy Make copies.

2 E‑mail Send e‑mails.

3 Change Language Change the language on the printer display.

4 Fax Send fax.

5 Settings Access the printer menus.

6 Held Faxes Show all the current held fax jobs.

Note: If Held Faxes is hidden, then Release Held Faxes appears.

7 Shortcut Center Organize all shortcuts.

Learning about the printer 17

To uc h To

8 Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention

to continue processing.

• View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home screen.

9 Address Book Access, create, and organize contacts.

10 Scan Proﬁles Scan and save documents directly to the computer.

11 FTP Scan and save documents directly to an FTP server.

12 Bookmarks Organize all bookmarks.

13 Held Jobs Show all the current held print jobs

14 USB Drive View, select, or print photos and documents from a ﬂash drive.

15 Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

These settings may also appear on the home screen

To uc h To

App Proﬁles Access application proﬁles.

Lock Device Prevent users from accessing any printer functions from the home screen.

Menus list

Device Print Paper Copy Fax

Preferences Notiﬁcations Group Lists Alert Types Anti‑Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer

Layout Finishing Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS

Tray Conﬁguration Media Conﬁguration Bin Conﬁguration

Copy Defaults

Fax Mode Analog Fax Setup Fax Server Setup

Learning about the printer 18

E‑mail FTP Network/Ports USB Drive Security

E‑mail Defaults E‑mail Setup Web Link Setup

Option Card Menu Reports Help

Note: This setting appears only

when an optional card is installed.

FTP Defaults Network Overview

Wireless AirPrint Ethernet TCP/IP IPv6 SNMP

802.1x IPSec LPD Conﬁguration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Wi‑Fi Direct

Menu Settings Page Print Quality Pages Device Print Shortcuts Fax Network

Print All Guides Color Quality Guide Connection Guide Copy Guide E‑mail Guide Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide

Flash Drive Scan

Flash Drive Print

Login Methods Certiﬁcate Management Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption Erase Temporary Data

Files Solutions LDAP Settings Miscellaneous

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.

Setting up and using the home screen applications 19

Setting up and using the home screen applications

Customizing the home screen

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Device > Visible Home Screen Icons.

3 Select the icons that you want to appear on the home screen.

4 Apply the changes.

Setting up Forms and Favorites

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Forms and Favorites > Conﬁgure.

3 Click Add, and then customize the settings.

Notes:

• To make sure that the location settings of the bookmark are correct, type the IP address of the host

computer where the bookmark is located.

• Make sure that the printer has access rights to the folder where the bookmark is located.

4 Apply the changes.

Setting up Card Copy

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Card Copy > Conﬁgure.

Setting up and using the home screen applications 20

3 Conﬁgure the output options and scan settings.

Notes:

• When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and

400 dpi for black and white.

• When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color

and 300 dpi for black and white.

• You need a printer hard disk to scan multiple cards.

• Make sure that the printer network and e‑mail settings are

4 Apply the changes.

conﬁgured.

Using Shortcut Center

1 From the home screen, touch Shortcut Center, and then select a printer function.

2 To u ch Create Shortcut, and then conﬁgure the settings.

3 To u ch Save, and then type a unique shortcut name.

4 Apply the changes.

Setting up Scan Center

1 From the home screen, touch Scan Center.

2 Select and create a destination, and then

Notes:

• When creating a network destination, make sure to validate and adjust the settings until no errors

occur.

• Only destinations created from the Embedded Web Server are saved. For more information, see the

documentation that came with the solution.

3 Apply the changes.

conﬁgure

the settings.

Using Customer Support

1 From the home screen, touch Customer Support.

2 Print or e‑mail the information.

Note: For information on

Guide.

conﬁguring

the application settings, see the Customer Support Administrator’s

Setting up Device Quotas

You may need administrative rights to access the application.

1 Open a Web browser, and then type the printer IP address in the address

ﬁeld.

Setting up and using the home screen applications 21

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Device Quotas >

3 From the User Accounts section, add or edit a user, and then set the user quota.

4 Apply the changes.

Note: For information on how to conﬁgure the application and its security settings, see the Device Quotas

Administrator’s Guide.

Conﬁgure

Using QR Code Generator

You may need administrative rights to access the application.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > QR Code Generator > Conﬁgure.

3 Do either of the following:

• Select a default QR code value.

• Type a QR code value.

4 Apply the changes.

Using Google Drive

Scanning a document

Notes:

• Make sure that the printer is connected to your Google account.

• Make sure that you have installed a printer hard disk.

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Google Drive.

3 If prompted, type your user credentials.

4 Select a destination folder.

5 Scan the document, and then follow the instructions on the display.

Setting up and using the home screen applications 22

Printing a document

Note: Make sure that the printer is connected to your Google account.

1 From the home screen, touch Google Drive.

2 If prompted, type your user credentials.

3 To u ch beside the document.

4 Print the document.

Note: For information on how to conﬁgure the printer for the application, see the Google Drive

Administrator’s Guide.

Using Display Customization

1 From the home screen, touch Change Background.

2 Select a background to use.

3 Apply the changes.

Conﬁguring Eco‑Settings

1 From the home screen, touch Eco‑Settings.

2 Conﬁgure the settings.

3 Apply the changes.

Loading paper and specialty media 23

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following:

1 From the home screen, navigate to:

Settings > Paper > Tray Co nﬁgu ration > select a tray

2 Conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1 From the home screen, touch Settings > Paper > Media Conﬁguration > Universal Setup.

2 Conﬁgure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1 Pull out the tray.

Note: Do not remove trays while the printer is busy.

2 Adjust the guides to match the size of the paper you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

Loading paper and specialty media 24

3 Flex, fan, and align the paper edges before loading.

4 Load the paper with the printable side faceup.

Notes:

• Load letterhead faceup with the header on the left side of the tray for one‑sided printing.

• Load letterhead facedown with the header on the right side of the tray for two‑sided printing.

• Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that

require ﬁnishing.

• Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that

require ﬁnishing.

• Load pre‑punched paper with the holes toward the front or left side of the tray.

• Do not slide paper into the tray.

• Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause

paper jams.

5 Insert the tray.

If loading a paper type other than plain, set the paper size and type to match the paper loaded in the tray.

Loading paper and specialty media 25

Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Adjust the guide to match the size of the paper you are loading.

3 Flex, fan, and align the paper edges before loading.

4 Load the paper.

• Load paper, card stock, and transparencies with the printable side facedown and the top edge entering

the printer

ﬁrst.

Loading paper and specialty media 26

• Load envelopes with the ﬂap side up and against the left side of the paper guide. Load European

envelopes with the

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

side up and entering the printer

ﬂap

ﬁrst.

5 From the control panel, set the paper size and type to match the paper loaded in the tray.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Paper.

3 Match the paper size and type for the trays you are linking.

Note: To unlink trays, make sure that no trays have the same paper size or type.

4 Save the settings.

Note: You can also change the paper size and type settings from the printer control panel.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.

Printing 27

Printing

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Printing from a computer

Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the

printer before sending the print job.

1 With a document open, click File > Print.

2 If necessary, adjust the settings.

3 Send the print job.

Printing forms

1 From the home screen, navigate to:

Forms and Favorites > select form > Print

2 If necessary, conﬁgure the print settings.

3 Send the print job.

Printing from a ﬂash drive

1 Insert a ﬂash drive into the USB port.

Notes:

• If you insert the

• If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

drive when an error message appears, then the printer ignores the

ﬂash

drive.

Printing 28

2 From the display, touch the document that you want to print.

If necessary, conﬁgure other print settings.

3 Send the print job.

To print another document, touch USB Drive.

Warning—Potential Damage: Do not touch the printer or the ﬂash drive in the area shown while actively

printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.

Supported ﬂash drives and ﬁle types

Flash drives

• Lexar JumpDrive S70 (16GB and 32GB)

• SanDisk Cruzer (16GB and 32GB)

• PNY Attaché (16GB and 32GB)

Notes:

– The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system.

File types

Documents:

• .doc or .docx

• .xls or .xlsx

• .ppt or .pptx

• .pdf

• .xps

Printing 29

Images:

• .dcx

• .gif

• .jpeg or .jpg

• .bmp

• .pcx

• .ti or .tif

• .png

Conﬁguring conﬁdential jobs

1 From the home screen, touch Settings > Security > Conﬁdential Print Setup.

2 Conﬁgure the settings.

Use To

Max Invalid PIN Limit the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name are deleted.

Conﬁdential Job Expiration

Repeat Job Expiration

Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.

Reserve Job Expiration

Set the amount of time before conﬁdential jobs are automatically deleted from the printer memory.

Note:

Conﬁdential

delete them manually.

Set the amount of time before repeat jobs are deleted from the printer memory.

Note: Repeat held jobs are stored so extra copies can be printed later.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Set the amount of time before reserved jobs are deleted without being printed. Note: Reserve held jobs are automatically deleted after printing.

held jobs are stored in the printer until you log in and release or

Printing held jobs

1 With a document open, select File > Print.

2 Select the printer, and then do the following:

• For Windows users, click Properties or Preferences, and then click Print and Hold.

• For Macintosh users, select Print and Hold.

3 Select the print job type.

4 If necessary, assign a user name.

5 Send the print job.

6 From the printer home screen, touch Held Jobs.

7 Send the print job.

Printing 30

Printing a font sample list

1 From the home screen, touch Settings > Reports > Print > Print Fonts.

2 To u ch PCL Fonts or PostScript Fonts.

Printing a directory list

From the home screen, touch Settings > Reports > Print > Print Directory.

Canceling a print job

From the printer control panel

1 From the home screen, touch Job Queue.

Note: You can also access this setting by touching the top section of the home screen.

2 Select the job to cancel.

From the computer

1 Depending on the operating system, do either of the following:

• Open the printers folder, and then select your printer.

• From the System Preferences in the Apple menu, navigate to your printer.

2 Select the job to cancel.

Copying 31

Copying

Making copies

1 Load an original document into the ADF tray or on the scanner glass.

Notes:

• To avoid a cropped image, make sure that the size of the original document and output is the same.

• To make a quick copy, from the control panel, press .

2 From the home screen, touch Copy, and then specify the size of the original document.

Note: If the document is a mix of dierent sizes, then select Mixed Letter/Legal.

3 If necessary, specify a tray or feeder and a dierent output size.

4 Send the copy job.

Copying photos

1 Place a photo on the scanner glass.

2 From the home screen, touch Copy > Content > Photo.

3 From the Content Source menu, select the setting that best matches the original photo.

4 Send the copy job.

Copying on letterhead

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Copy, and then specify the size of the original document.

3 To u ch Copy to, and then select the tray that contains the specialty media.

If you are loading the specialty media into the multipurpose feeder, then navigate to:

Multipurpose Feeder > select the size of the specialty media > Letterhead

4 Send the copy job.

Copying on both sides of the paper (two‑sided)

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Copy > Paper Setup.

3 Adjust the settings.

4 Send the copy job.

Copying 32

Reducing or enlarging copies

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, navigate to:

Copy > Scale > specify a scale value

Notes:

• Changing the size of the original document or output after setting Scale restores the scale value to

Auto.

• Auto is the factory default setting. It adjusts the scan image of the original document to ﬁt the size of

the paper onto which you are copying.

3 Send the copy job.

Collating copies

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Copy, and then set Collate to On.

3 Send the copy job.

Placing separator sheets between copies

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Copy > Separator Sheets.

3 Adjust the settings.

4 Send the copy job.

Copying multiple pages onto a single sheet

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Copy > Pages Per Side.

3 Adjust the settings.

4 Send the copy job.

Creating a copy shortcut

1 From the home screen, touch Copy.

2 Adjust the settings, and then touch .

3 Enter a shortcut name.

4 Apply the changes.

E-mailing 33

E-mailing

Setting up the e‑mail function

1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup.

2 Turn

3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard.

4 From the Fax/Email Server Setup screen, enter the needed information.

5 Finish the setup.

the printer, wait for about 10 seconds, and then turn it back on.

o

Conﬁguring e‑mail settings

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > E-mail.

3 Enter the needed information.

4 Apply the changes.

Sending an e-mail

Using the control panel

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch E-mail, and then enter the needed information.

Note: You can also enter the recipient using the address book or shortcut number.

3 If necessary, conﬁgure the output ﬁle type settings.

4 Send the e-mail.

Using the shortcut number

1 From the control panel, press #, and then enter the shortcut number using the keypad.

2 Send the e‑mail.

E-mailing 34

Creating an e-mail shortcut

1 From the home screen, touch E‑mail.

Conﬁgure

3 Enter a shortcut name.

4 Apply the changes.

the settings, and then touch

Faxing 35

Faxing

Setting up the printer to fax

Notes:

• The following connection methods are applicable only in some countries or regions.

• During the initial printer setup, clear the fax function check box and any other function you plan to set up

later, and then touch Continue.

• The indicator light may blink red if the fax function is enabled and not fully set up.

Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.

Setting up the fax function

1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup.

2 Turn o the printer, wait for about 10 seconds, and then turn it back on.

3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard.

4 From the Fax/Email Server Setup screen, enter the needed information.

5 Finish the setup.

Faxing 36

Setting up fax using a standard telephone line

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

Setup 1: Printer is connected to a dedicated fax line

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to an active analog wall jack.

Notes:

• You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer O).

• If you want to receive faxes automatically, then set the printer to pick up on any number of rings that you

want.

Faxing 37

Setup 2: Printer is sharing the line with an answering machine

Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that

you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.

Connected to the same telephone wall jack

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to an active analog wall jack.

3 Connect the answering machine to the telephone port of the printer.

Faxing 38

Connected to dierent wall jacks

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to an active analog wall jack.

Notes:

• If you have only one telephone number on your line, then set the printer to receive faxes automatically.

• Set the printer to pick up calls two rings after the answering machine. For example, if the answering

machine picks up calls after four rings, then set the printer Rings to Answer setting to six.

Faxing 39

Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to an active analog wall jack.

3 Connect the telephone to the telephone port of the printer.

Notes:

• This setup works best if you are using voice mail more often than fax, and if you subscribe to a

distinctive ring service.

• When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the

telephone to receive the fax.

• You can also set the printer to receive faxes automatically, but turn o the voice mail service when you

are expecting a fax.

Faxing 40

Setting up fax using digital subscriber line

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and internet signals pass through the other channel.

Install a DSL ﬁlter to minimize interference between the two channels and ensure a quality connection.

Note: Contact your DSL provider to obtain a DSL

ﬁlter.

Faxing 41

1 Connect the line port of the DSL ﬁlter to the wall jack.

2 Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone

port on the DSL ﬁlter.

3 To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the

printer, and then connect the telephone.

Setting up fax using VoIP telephone service

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

Faxing 42

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.

Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra

cost for the activation of the second phone port.

3 Connect the telephone to the telephone port of the printer.

Notes:

• To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and

then listen for a dial tone.

• If you need two phone ports for your devices, but do not want to pay extra cost, then use a phone

splitter. Plug the phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.

• To check the splitter, plug an analog telephone into the splitter, and then listen for a dial tone.

Setting up fax using cable modem connection

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

Faxing 43

Setup 1: Printer is connected directly to a cable modem

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.

3 Connect your analog telephone to the telephone port of the printer.

Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then

listen for a dial tone.

Faxing 44

Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to an active analog telephone wall jack.

3 Connect your analog telephone to the telephone port of the printer.

Setting up fax in countries or regions with dierent telephone wall jacks and plugs

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Faxing 45

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately.

There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system.

Part name Part number

Lexmark adapter plug 40X8519

Faxing 46

Connecting the printer to a non‑RJ11 wall jack

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.

3 If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it

directly to the telephone adapter.

Faxing 47

Connecting the printer to a wall jack in Germany

The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports.

1 Connect one end of the telephone cable to the line port of the printer.

2 Connect the other end of the telephone cable to the RJ11 adapter, and then connect the adapter to an N

port.

3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices

as shown.

Faxing 48

Connecting to a distinctive ring service

A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a dierent ring pattern.

1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls

> Answer On.

2 Select the ring pattern.

3 Apply the changes.

Setting the fax date and time

1 From the home screen, touch Settings > Device > Preferences > Date and Time >

2 Conﬁgure the settings.

Conﬁguring

1 From the home screen, touch Settings > Device > Preferences > Date and Time >

2 In the Time Zone menu, select Custom.

Conﬁgure

daylight saving time

the settings.

Sending a fax

Using the control panel

1 Load the original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Fax, and then enter the needed information.

3 If necessary,

4 Send the fax job.

conﬁgure

other fax settings.

Conﬁgure

Using the computer

For Windows users

With a document open, click File > Print.

2 Select the printer, and then click Properties, Preferences, Options, or Setup.

3 Click Fax > Enable fax, and then enter the recipient number.

4 If necessary, conﬁgure other fax settings.

5 Send the fax job.

Faxing 49

For Macintosh users

With a document open, choose File > Print.

2 Select the printer and enter the recipient number.

3 If necessary, conﬁgure other fax settings.

4 Send the fax job.

Scheduling a fax

1 Load the original document into the ADF tray or on the scanner glass.

2 From the home screen, navigate to:

Fax > enter the fax number > Send Time

Conﬁgure

4 If necessary, conﬁgure other fax settings.

5 Send the fax job.

the date and time to send the fax.

Creating a fax destination shortcut

1 From the home screen, touch Fax > To.

2 Enter the recipient number.

Note: To create a group of fax numbers, touch

3 To u ch .

4 Enter a shortcut name.

5 Apply the changes.

, and then enter another fax number.

Changing the fax resolution

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Fax, and then enter the needed information.

3 Adjust the Resolution setting.

4 Send the fax job.

Adjusting the fax darkness

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Fax, and then enter the needed information.

Faxing 50

3 Adjust the Darkness setting.

4 Send the fax job.

Viewing a fax log

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Reports > Fax.

3 Click Fax Job Log or Fax Call Log.

Blocking junk faxes

1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls

> Block No Name Fax.

2 Apply the changes.

Holding faxes

1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes.

2 Select a mode.

Forwarding a fax

1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.

Conﬁgure

3 Apply the changes.

the Fax Forwarding, Forward To, and Forward to Shortcut settings.

Scanning 51

Scanning

Scanning to an FTP server

1 Load the original document into the ADF tray or on the scanner glass.

2 From the home screen, touch FTP, and then enter the needed information.

3 If necessary, conﬁgure other FTP settings.

4 Send the FTP job.

Creating an FTP shortcut

1 From the home screen, touch FTP.

2 Enter the FTP server address, and then touch .

3 Enter a shortcut name.

4 Apply the changes.

Scanning to a ﬂash drive

1 Load an original document into the ADF tray or on the scanner glass.

2 Insert the ﬂash drive into the USB port.

3 Select the destination folder, and then touch Scan to USB.

4 If necessary, adjust the scan settings.

5 Send the scan job.

Warning—Potential Damage: Do not touch the printer or the

printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.

drive in the area shown while actively

ﬂash

Scanning 52

Sending scanned documents to a computer

1 Load an original document into the ADF tray or on the scanner glass.

2 From the home screen, touch Scan Proﬁles > Scan To Computer.

3 Select the scan proﬁle where you want to save the document.

Securing the printer 53

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.

To e r as e no n‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.

3 Follow the instructions on the display.

Erasing printer hard disk memory

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on hard disk check box, and then touch ERASE.

3 Follow the instructions on the display.

Note: This process can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

Securing the printer 54

Conﬁguring printer hard disk encryption

1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.

Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data

from the printer before starting the encryption.

2 Follow the instructions on the display.

Notes:

• Do not turn o the printer during the encryption process. Loss of data can occur.

• Disk encryption can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

• After encryption, the printer returns to the home screen.

Restoring factory default settings

From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start.

For more information, see

“Erasing printer memory” on page 53.

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used to store the operating system, device settings, network information and bookmark settings, and embedded solutions.

Hard disk memory Some printers have a hard disk drive installed. The printer

hard disk is designed for printer-speciﬁc functionality. This lets the printer retain buered user data from complex print jobs, as well as form data, and font data.

Erase the content of any installed printer memory in the following circumstances:

• The printer is being decommissioned.

• The printer hard disk is being replaced.

• The printer is being moved to a dierent department or location.

• The printer is being serviced by someone from outside your organization.

• The printer is being removed from your premises for service.

• The printer is being sold to another organization.

Securing the printer 55

Disposing of a printer hard disk

Note: Some printer models may not have a printer hard disk installed.

In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

• Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

• Crushing—Physically compresses the hard disk to break component parts and render them unreadable

• Milling—Physically shreds the hard disk into small metal bits

Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to physically destroy each hard disk where data is stored.

Maintaining the printer 56

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Networking

Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS)

Before you begin, make sure that:

• The access point (wireless router) is WPS‑

documentation that came with your access point.

• A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

certiﬁed

or WPS‑compatible. For more information, see the

Using the Push Button method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method

2 Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method

2 Copy the eight‑digit WPS PIN.

3 Open a Web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4 Access the WPS settings. For more information, see the documentation that came with your access

point.

5 Enter the eight‑digit PIN, and then save the changes.

Maintaining the printer 57

Changing port settings after installing an internal solutions port

Notes:

• If the printer has a static IP address, then do not change the conﬁguration.

• If the computers are conﬁgured to use the network name instead of an IP address, then do not change

the conﬁguration.

• If you are adding a wireless internal solutions port (ISP) to a printer previously conﬁgured for an Ethernet

connection, then disconnect the printer from the Ethernet network.

For Windows users

Open the printers folder.

2 From the shortcut menu of the printer with the new ISP, open the printer properties.

3 Conﬁgure the port from the list.

4 Update the IP address.

5 Apply the changes.

For Macintosh users

From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.

2 Type the IP address in the address ﬁeld.

3 Apply the changes.

Setting up serial printing (Windows only)

1 Set the parameters in the printer.

a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes.

2 From your computer, open the printers folder, and then select your printer.

3 Open the printer properties, and then select the COM port from the list.

4 Set the COM port parameters in Device Manager.

Notes:

• Serial printing reduces printing speed.

• Make sure that the serial cable is connected to the serial port on your printer.

Maintaining the printer 58

Cleaning printer parts

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Notes:

• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Remove paper from the standard bin and multipurpose feeder.

3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

• Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

• Make sure that all areas of the printer are dry after cleaning.

5 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Cleaning the scanner glass

1 Open the scanner cover.

Maintaining the printer 59

2 Wipe the areas shown with a damp, soft, lint-free cloth.

1 White underside of the scanner cover

2 Scanner glass

3 Automatic document feeder (ADF) glass

4 White underside of the ADF cover

3 Close the scanner cover.

Emptying the hole punch box

1 Open door J.

Maintaining the printer 60

2 Remove and empty the hole punch box.

3 Insert the hole punch box.

4 Close door J.

Maintaining the printer 61

Ordering parts and supplies

To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

1 From the home screen, touch Status/Supplies.

2 Select the parts or supplies that you want to check.

Note: You can also access this setting by touching the top section of the home screen.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.

www.lexmark.com or contact the place where

Ordering toner cartridges

Note: Extremely low print coverage for extended periods of time may negatively aect actual yield and may

cause cartridge parts to fail before toner exhaustion.

Item Worldwide

BSD

Black 24B6511

Cyan 24B6508

Magenta 24B6509

Yellow 24B6510

BSD LAD

Black 24B2454

Cyan 24B2154

Magenta 24B2155

Yellow 24B2421

Item Worldwide

BSD

Black 24B6515

Cyan 24B6512

Maintaining the printer 62

Item Worldwide

Magenta 24B6513

Yellow 24B6514

BSD LAD

Black 24B4803

Cyan 24B2455

Magenta 24B3581

Yellow 24B3587

Ordering a photoconductor unit

Item Part number

Photoconductor unit (1 pack) 72K0P00

Photoconductor unit (3 pack) 72K0Q00

Ordering developer units

Item Part number

Return Program developer units

Black developer unit 72K0DK0

Color (CMY) developer kit 72K0DV0

Cyan developer unit 72K0DC0

Magenta developer unit 72K0DM0

Yellow developer unit 72K0DY0

Regular developer units

Black developer unit 72K0D10

Color (CMY) developer kit 72K0D50

Cyan developer unit 72K0D20

Magenta developer unit 72K0D30

Yellow developer unit 72K0D40

Ordering imaging units

Item All countries and regions

Return Program imaging units

Black imaging unit 21K3401

Cyan imaging unit 21K3403

Maintaining the printer 63

Item All countries and regions

Magenta imaging unit 21K3402

Yellow imaging unit 21K3404

Ordering staple cartridges

Item Part number

Staple cartridges 25A0013

Ordering a waste toner bottle

Item Part number

Waste toner bottle 72K0W00

Conﬁguring supply notiﬁcations

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Device > Notiﬁcations > Supplies > Custom Supply Notiﬁcations.

3 Select the type of notiﬁcation.

4 Apply the changes.

Replacing parts and supplies

Replacing a developer unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 64

2 Open door A.

3 Remove the waste toner bottle.

Maintaining the printer 65

4 Remove the imaging unit.

5 Remove the developer unit.

6 Unpack the new developer unit, and then remove the packing material.

7 Insert the new developer unit.

Maintaining the printer 66

8 Insert the imaging unit.

9 Insert the waste toner bottle.

10 Close doors A and B.

Replacing the fuser

1 Turn o the printer.

2 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 67

3 Remove the fuser.

4 Unpack the new fuser.

5 Clean the fuser lens using the cotton swab that came with the package.

Maintaining the printer 68

6 Insert the new fuser until it clicks into place.

7 Close door B.

8 Turn on the printer.

Replacing a photoconductor unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 69

2 Open door A.

3 Remove the waste toner bottle.

Maintaining the printer 70

4 Remove the imaging unit.

5 Remove the photoconductor unit.

6 Unpack the new photoconductor unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.

7 Insert the new photoconductor unit.

Maintaining the printer 71

8 Insert the imaging unit.

9 Insert the waste toner bottle.

10 Close doors A and B.

Replacing an imaging unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 72

2 Open door A.

3 Remove the waste toner bottle.

Maintaining the printer 73

4 Remove the imaging unit.

5 Unpack the new imaging unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.

6 Insert the new imaging unit.

Maintaining the printer 74

7 Insert the waste toner bottle.

8 Close doors A and B.

Replacing a toner cartridge

1 Open door A.

2 Remove the toner cartridge.

3 Unpack the new toner cartridge.

Maintaining the printer 75

4 Insert the new toner cartridge until it clicks into place.

5 Close door A.

Replacing the pick roller

Replacing the pick roller in the 550‑sheet tray

Turn o the printer.

2 Remove the tray.

Maintaining the printer 76

3 Remove the pick roller.

4 Unpack the new pick roller.

Maintaining the printer 77

5 Insert the new pick roller until it clicks into place.

6 Insert the tray.

7 Turn on the printer.

Maintaining the printer 78

Replacing the pick roller in the 2200‑sheet tray

Turn o the printer.

2 Pull out, and then unlock the tray.

3 Remove the tray.

4 Remove the pick roller.

5 Unpack the new pick roller.

Maintaining the printer 79

6 Insert the new pick roller until it clicks into place.

7 Insert the tray.

8 Turn on the printer.

Maintaining the printer 80

Replacing the separator bracket

1 Pull out the tray.

2 Remove the separator bracket.

3 Unpack the new separator bracket.

4 Insert the new separator bracket until it clicks into place.

5 Insert the tray.

Maintaining the printer 81

Replacing the waste toner bottle

1 Open door A.

2 Remove the waste toner bottle.

3 Unpack the new waste toner bottle.

4 Insert the new waste toner bottle.

5 Close door A.

Maintaining the printer 82

Replacing the transfer belt

1 Turn

the printer.

o

2 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

3 Open door A.

Maintaining the printer 83

4 Remove the waste toner bottle.

5 Open door A1.

6 Remove the transfer belt.

Maintaining the printer 84

7 Unpack the new transfer belt, and then remove the packing material.

Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of future print jobs.

8 Insert the new transfer belt until it clicks into place.

9 Close door A1.

Maintaining the printer 85

10 Insert the waste toner bottle.

11 Close doors A and B.

12 Turn on the printer.

Replacing the transfer roller

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

2 Remove the transfer roller.

Maintaining the printer 86

3 Unpack the new transfer roller.

Note: Do not remove the white packing material.

4 Insert the new transfer roller.

5 Remove the white packing material.

6 Close door B.

Maintaining the printer 87

Replacing the ADF pick roller

1 Turn

the printer.

o

2 Open door D.

3 Remove the ADF pick roller cover.

4 Remove the ADF pick roller.

Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before

touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.

Maintaining the printer 88

5 Unpack the new ADF pick roller.

6 Insert the new ADF pick roller until it clicks into place.

Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before

touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.

7 Insert the ADF pick roller cover until it clicks into place.

8 Close door D.

9 Turn on the printer.

Maintaining the printer 89

Replacing the ADF feed roller

1 Turn

the printer.

o

2 Open door D.

3 Remove the ADF pick roller cover.

4 Remove the ADF feed roller.

Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before

touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.

Maintaining the printer 90

5 Unpack the new ADF feed roller.

6 Insert the new ADF feed roller until it clicks into place.

7 Insert the ADF pick roller cover until it clicks into place.

8 Close door D.

9 Turn on the printer.

Maintaining the printer 91

Replacing the ADF separator roller

1 Turn

the printer.

o

2 Open door D.

3 Remove the ADF separator roller cover.

4 Remove the ADF separator roller.

Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before

touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.

Maintaining the printer 92

5 Unpack the new ADF separator roller.

6 Insert the new ADF separator roller until it clicks into place.

7 Insert the ADF separator roller cover until it clicks into place.

8 Close door D.

9 Turn on the printer.

Replacing the staple cartridge unit

Replacing the staple cartridge in the staple ﬁnisher

1 Open door C.

Maintaining the printer 93

2 Open door G.

3 Remove the staple cartridge.

4 Unpack the new staple cartridge.

Maintaining the printer 94

5 Insert the new staple cartridge until it clicks into place.

6 Close doors G and C.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area

when closing door C.

Replacing the staple cartridge holder in the staple ﬁnisher

1 Open door C.

Maintaining the printer 95

2 Open door G.

3 Pull out the staple cartridge holder.

Maintaining the printer 96

4 Remove the staple cartridge.

5 Unpack the new staple cartridge holder.

6 Insert the staple cartridge until it clicks into place.

Maintaining the printer 97

7 Insert the staple cartridge holder until it clicks into place.

8 Close doors G and C.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area

when closing door C.

Replacing the staple cartridge in the multiposition staple, hole punch ﬁnisher

1 Open door J.

2 Remove the staple cartridge.

Note: If necessary, remove the tape from the staple cartridge holder.

Maintaining the printer 98

3 Unpack the new staple cartridge.

4 Insert the new staple cartridge until it clicks into place.

5 Close door J.

Maintaining the printer 99

Replacing the staple cartridge holder in the multiposition staple, hole punch ﬁnisher

1 Open door J.

2 Remove the staple cartridge holder.

3 Remove the staple cartridge.

4 Unpack the new staple cartridge holder.

Maintaining the printer 100

5 Insert the staple cartridge until it clicks into place.

6 Insert the staple cartridge holder until it clicks into place.

7 Close door J.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

or electrical shock, use only the power cord

ﬁre

Lexmark XC8100, XC6100, CX825, CX860, CX820 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Conventions

Learning about the printer

Finding information about the printer

Selecting a location for the printer

Attaching cables

Using the control panel

Understanding the status of the power button and indicator light

Using the home screen

Menus list

Printing a menu settings page

Setting up and using the home screen applications

Customizing the home screen

Setting up Forms and Favorites

Setting up Card Copy

Using Shortcut Center

Setting up Scan Center

Using Customer Support

Setting up Device Quotas

Using QR Code Generator

Using Google Drive

Using Display Customization

Loading paper and specialty media

Setting the size and type of the specialty media

Loading trays

Loading the multipurpose feeder

Linking trays

Printing

Printing from a computer

Printing forms

Printing held jobs

Printing a font sample list

Printing a directory list

Canceling a print job

Copying

Making copies

Copying photos

Copying on letterhead

Reducing or enlarging copies

Collating copies

Placing separator sheets between copies

Copying multiple pages onto a single sheet

Creating a copy shortcut

E-mailing

Sending an e-mail

Creating an e-mail shortcut

Faxing

Setting up the printer to fax

Setting up the fax function

Setting up fax using a standard telephone line

Setting up fax using digital subscriber line

Setting up fax using VoIP telephone service

Setting up fax using cable modem connection

Connecting to a distinctive ring service

Setting the fax date and time

Sending a fax

Scheduling a fax

Creating a fax destination shortcut

Changing the fax resolution

Adjusting the fax darkness

Viewing a fax log

Blocking junk faxes

Holding faxes

Forwarding a fax

Scanning

Scanning to an FTP server

Creating an FTP shortcut

Sending scanned documents to a computer

Securing the printer

Locating the security slot

Erasing printer memory

Erasing printer hard disk memory

Restoring factory default settings

Statement of Volatility

Maintaining the printer