Lexmark X9575 User Guide
9500 Series All-In-One User's Guide
2007 www.lexmark.com
Contents
Finding information about the printer........................................15
Finding information about the printer........................................................................................................................15
Operating system notice................................................................19
Operating system notice...................................................................................................................................................19
Safety information...........................................................................20
Setting up the printer......................................................................21
Checking the box contents..............................................................................................................................................21
Understanding the parts of the printer.......................................................................................................................22
Setting up the printer on a Windows operating system.......................................................................................26
Installing the optional Tray 2...........................................................................................................................................26
Getting the printer ready to fax......................................................................................................................................28
Choosing a fax connection..........................................................................................................................................................28
Connecting directly to a telephone wall jack.......................................................................................................................29
Connecting directly to a telephone wall jack in Germany............................................................................................... 30
Connecting to a telephone......................................................................................................................................................... 31
Connecting to an answering machine.................................................................................................................................... 32
Connecting to a computer with a modem............................................................................................................................ 34
Using an RJ11 adapter .................................................................................................................................................................. 35
Setting up to fax while behind a PBX ......................................................................................................................................38
Using a digital phone service..................................................................................................................................................... 39
Setting the printer to use the Fax feature without a computer.....................................................................................39
Understanding the control panel..................................................................................................................................39
Using the control panel................................................................................................................................................................39
Installing another language control panel............................................................................................................................44
Adjusting the display for easy viewing...................................................................................................................................45
Navigating the control panel menus.......................................................................................................................................45
Understanding the Setup menu ............................................................................................................................................... 46
Installing the printer software........................................................................................................................................47
Installing the optional XPS driver (Windows Vista users only)............................................................................47
Understanding the printer software.............................................................................................................................48
Turning printing voice notification on or off.............................................................................................................49
Security Information...........................................................................................................................................................49
Connecting the printer to a network...........................................50
Networking overview.........................................................................................................................................................50
Contents
3
Common home network configurations....................................................................................................................50
Networking the printer......................................................................................................................................................52
Setting up the printer........................................................................................................................................................53
Understanding the Network Setup menu..................................................................................................................54
General networking information...................................................................................................................................55
Assigning an IP address................................................................................................................................................................55
Configure IP address......................................................................................................................................................................56
Finding IP addresses...................................................................................................................................................................... 56
Finding the MAC address............................................................................................................................................................. 56
Printing a network setup page ..................................................................................................................................................57
Installing the printer on additional network computers..................................................................................................57
Finding a printer/print server located on remote subnets.............................................................................................. 58
Wireless networking...........................................................................................................................................................58
Types of wireless networks .........................................................................................................................................................58
Information you will need to set up the printer on a wireless network......................................................................59
Installing the printer on a wireless network..........................................................................................................................59
Interpreting the colors of the Wi-Fi indicator light.............................................................................................................60
Changing wireless settings after installation (Windows users only)............................................................................61
Finding the signal strength......................................................................................................................................................... 61
Why do I need an installation cable?.......................................................................................................................................61
Wired networking................................................................................................................................................................61
Installing the printer on a wired (Ethernet) network.........................................................................................................61
Tips for using network adapters................................................................................................................................................62
Advanced wireless setup..................................................................................................................................................62
Creating an ad hoc wireless network using Windows ......................................................................................................62
Adding a printer to an existing ad hoc wireless network using Windows................................................................. 64
Switching between connections...................................................................................................................................64
Switching between a wireless network connection and a wired (Ethernet) network connection...................64
Switching between a USB connection and a wireless network connection.............................................................65
Switching between a USB connection and a wired (Ethernet) network connection.............................................66
Connecting the printer directly to the computer....................................................................................................67
Connecting the printer directly to the computer with a USB cable.............................................................................67
Sharing a printer in a Windows environment ......................................................................................................................68
Configuring a network printer manually....................................................................................................................69
Resetting the internal print server to factory default settings............................................................................69
Loading paper and original documents......................................70
Loading various paper types in Tray 1.........................................................................................................................70
Loading paper in Tray 1................................................................................................................................................................70
Paper capacities for Tray 1...........................................................................................................................................................73
Loading envelopes or 10 x 15 cm (4 x 6 in.) photo paper in Tray 1..............................................................................74
Loading labels in Tray 1................................................................................................................................................................77
Contents
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Loading cards in Tray 1.................................................................................................................................................................77
Loading transparencies in Tray 1.............................................................................................................................................. 78
Loading iron-on transfers in Tray 1 ..........................................................................................................................................78
Loading custom-size paper in Tray 1....................................................................................................................................... 78
Loading banner paper in Tray 1................................................................................................................................................79
Using the small media feeder.........................................................................................................................................79
Using the automatic paper type sensor......................................................................................................................80
Loading the optional Tray 2.............................................................................................................................................80
Understanding and using tray linking.........................................................................................................................83
Paper capacities for the optional Tray 2......................................................................................................................84
Understanding the Paper Handling menu.................................................................................................................85
Loading original documents on the scanner glass.................................................................................................86
Loading original documents into the Automatic Document Feeder...............................................................88
Printing...............................................................................................90
Printing basic documents.................................................................................................................................................90
Printing a document......................................................................................................................................................................90
Using the Printing Preferences tabs.........................................................................................................................................90
Printing a Web page......................................................................................................................................................................91
Printing photos or images from a Web page .......................................................................................................................91
Printing multiple copies of a document.................................................................................................................................92
Printing collated copies................................................................................................................................................................93
Printing the last page first (reverse page order).................................................................................................................. 94
Printing multiple pages on one sheet.....................................................................................................................................94
Printing using watermarks .......................................................................................................................................................... 95
Printing document files from a memory card or flash drive ...........................................................................................95
Pausing print jobs........................................................................................................................................................................... 96
Canceling print jobs....................................................................................................................................................................... 96
Printing specialty documents.........................................................................................................................................96
Choosing compatible specialty paper types........................................................................................................................ 96
Printing envelopes .........................................................................................................................................................................97
Printing cards ...................................................................................................................................................................................97
Printing a document as a poster ...............................................................................................................................................97
Printing an image as a poster..................................................................................................................................................... 98
Printing a booklet...........................................................................................................................................................................98
Assembling a booklet....................................................................................................................................................................99
Printing on custom-size paper...................................................................................................................................................99
Printing iron-on transfers...........................................................................................................................................................100
Printing transparencies...............................................................................................................................................................100
Printing a banner ..........................................................................................................................................................................100
Printing on both sides of the paper (duplexing)...................................................................................................102
Understanding the two-sided printing function...............................................................................................................102
Contents
5
Printing on both sides of the paper (duplexing) automatically...................................................................................103
Printing on both sides of the paper (duplexing) manually ...........................................................................................104
Changing printer settings..............................................................................................................................................105
Saving and deleting print settings.........................................................................................................................................105
Understanding the Printer Default Settings menu ..........................................................................................................105
Resetting printer software to factory default settings ....................................................................................................106
Understanding the Print Files Options menu.....................................................................................................................107
Resetting factory default settings...........................................................................................................................................107
Saving settings...............................................................................................................................................................................108
Printing using Bluetooth technology........................................................................................................................108
Inserting a Bluetooth adapter..................................................................................................................................................108
Setting the Bluetooth mode.....................................................................................................................................................109
Printing using Bluetooth............................................................................................................................................................110
Understanding the Bluetooth Default Settings menu....................................................................................................111
Working with photos.....................................................................112
Retrieving and managing photos...............................................................................................................................112
Inserting a memory card............................................................................................................................................................112
Inserting a flash drive..................................................................................................................................................................113
Understanding the Photo Card Mode menu......................................................................................................................114
Understanding the PictBridge Default Print Settings menu.........................................................................................115
Understanding the Photo Default Settings menu............................................................................................................115
Transferring photos from a memory device to the computer using the control panel......................................116
Transferring all photos from a memory card using the computer.............................................................................116
Transferring selected photos from a memory card using the computer.................................................................117
Transferring selected photos from a CD or flash drive using the computer...........................................................117
Transferring photos from a memory card to a flash drive.............................................................................................118
Changing the Productivity Studio temporary files preferences..................................................................................118
Changing the Productivity Studio searched folders preferences ...............................................................................119
Changing the Productivity Studio library preferences ...................................................................................................119
Changing the Productivity Studio transfer settings.........................................................................................................119
Editing photos....................................................................................................................................................................119
Editing photos using the control panel................................................................................................................................119
Understanding the Photo Edit Mode menu........................................................................................................................120
Cropping a photo .........................................................................................................................................................................121
Rotating a photo...........................................................................................................................................................................121
Changing the Resolution / Size of a photo..........................................................................................................................121
Applying One-Click Auto Fixes to a photo..........................................................................................................................122
Reducing the red-eye effect in a photo................................................................................................................................122
Blurring/Sharpening a photo ...................................................................................................................................................122
Enhancing a photo.......................................................................................................................................................................123
Enhancing photo print quality using Printing Preferences...........................................................................................123
Changing the Hue / Saturation of a photo..........................................................................................................................124
Changing the Gamma Value of a photo or image............................................................................................................124
Contents
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Despeckling a photo....................................................................................................................................................................124
Changing the Brightness / Contrast settings of a photo................................................................................................124
Applying a color effect to a photo..........................................................................................................................................125
Changing the Exposure setting of a photo.........................................................................................................................125
Removing wavy patterns from scanned photos, magazines, or newspapers........................................................125
Printing photos..................................................................................................................................................................126
Printing a photo or selected photos......................................................................................................................................126
Printing all photos from a memory device..........................................................................................................................126
Printing photos stored on a memory device using the proof sheet..........................................................................127
Printing photos from a PictBridge-enabled digital camera ..........................................................................................128
Printing photos from a digital camera using DPOF .........................................................................................................129
Printing photos from a CD or removable storage device using the computer......................................................130
Viewing / Printing photos from the Productivity Studio................................................................................................130
Printing Photo Packages............................................................................................................................................................131
Creating Photo Greeting Cards................................................................................................................................................131
Creating a slideshow........................................................................................................................................................132
Creating and viewing a slideshow..........................................................................................................................................132
Viewing a slideshow of photos on the control panel display.......................................................................................132
Copying.............................................................................................133
Making a copy....................................................................................................................................................................133
Understanding the Copy Mode menu......................................................................................................................133
Changing the default copy settings...........................................................................................................................134
Making a color or black-and-white copy..................................................................................................................135
Copying on both sides of the paper (duplexing)..................................................................................................135
Copying photos.................................................................................................................................................................136
Copying a photo using the computer.......................................................................................................................136
Adjusting copy quality....................................................................................................................................................137
Making a copy lighter or darker...................................................................................................................................138
Collating copies using the control panel..................................................................................................................138
Repeating an image on one page...............................................................................................................................139
Copying multiple pages on one sheet (N-Up)........................................................................................................140
Enlarging or reducing an image..................................................................................................................................140
Canceling a copy job........................................................................................................................................................141
Scanning...........................................................................................142
Scanning a document.....................................................................................................................................................142
Understanding the Scan Mode menu.......................................................................................................................142
Changing the default scan settings............................................................................................................................143
Scanning a document using the computer.............................................................................................................144
Contents
7
Scanning text for editing................................................................................................................................................144
Scanning images for editing.........................................................................................................................................144
Scanning a photo to Work with Documents and Photos...................................................................................145
Scanning multiple photos at one time using the computer.............................................................................145
Scanning in color or black and white.........................................................................................................................146
Creating a PDF from a scanned item.........................................................................................................................146
Canceling a scan job........................................................................................................................................................147
Customizing scan settings using the computer....................................................................................................147
Scanning to a computer over a network using the control panel..................................................................147
Saving a scanned image on the computer..............................................................................................................148
Scanning clear images from magazines or newspapers.....................................................................................149
Changing the Productivity Studio scan settings...................................................................................................149
Adding a file to an e-mail message............................................................................................................................149
Adding a new scanned image to an e-mail message..........................................................................................150
Scanning documents or images for e-mailing.......................................................................................................150
Changing the Productivity Studio e-mail screen preferences..........................................................................150
Faxing using the control panel...................................................152
Sending a fax using the control panel.......................................................................................................................152
Sending a fax using the control panel..................................................................................................................................152
Entering a fax number ................................................................................................................................................................152
Sending a fax while listening to a call (On Hook Dial).....................................................................................................154
Sending a broadcast fax at a scheduled time.....................................................................................................................155
Receiving a fax using the control panel....................................................................................................................156
Receiving a fax manually............................................................................................................................................................156
Receiving a fax automatically...................................................................................................................................................156
Setting Auto Answer to On .......................................................................................................................................................156
Using Caller ID from the control panel .................................................................................................................................157
Receiving a fax with an answering machine.......................................................................................................................157
Forwarding faxes ..........................................................................................................................................................................158
Printing a fax on both sides of the paper.............................................................................................................................158
Customizing dial settings using the control panel...............................................................................................159
Understanding the Fax Mode menu......................................................................................................................................159
Understanding the Fax Setup menu .....................................................................................................................................159
Using the control panel phone book ....................................................................................................................................163
Setting up a dialing prefix .........................................................................................................................................................164
Setting the distinctive ring........................................................................................................................................................164
Setting up to fax while behind a PBX ....................................................................................................................................165
Setting the number of rings before receiving a fax automatically.............................................................................165
Managing faxes using the control panel..................................................................................................................166
Contents
8
Setting up a fax footer ................................................................................................................................................................166
Creating a fax cover page using the control panel ..........................................................................................................166
Printing fax activity reports.......................................................................................................................................................166
Printing the Fax Settings List....................................................................................................................................................167
Blocking unwanted changes to fax settings.......................................................................................................................167
Blocking junk faxes.......................................................................................................................................................................167
Faxing using the computer..........................................................169
Sending a fax using the computer..............................................................................................................................169
Sending a fax using the software............................................................................................................................................169
Sending and managing faxes using the Fax Solutions Software ................................................................................169
Receiving a fax using the computer...........................................................................................................................170
Receiving a fax automatically...................................................................................................................................................170
Setting a fax manual answer code..........................................................................................................................................171
Using Caller ID from the software...........................................................................................................................................171
Forwarding faxes ..........................................................................................................................................................................172
Customizing dial settings using the computer......................................................................................................172
Using the computer phone book ...........................................................................................................................................172
Adding a contact to a phone book ........................................................................................................................................173
Setting up a dialing prefix .........................................................................................................................................................173
Setting the distinctive ring........................................................................................................................................................173
Setting the number of rings before receiving a fax automatically.............................................................................174
Setting up Speed Dial..................................................................................................................................................................174
Managing faxes using the computer.........................................................................................................................175
Customizing settings using the Fax Setup Utility .............................................................................................................175
Changing user information on a fax cover page...............................................................................................................177
Printing fax activity reports.......................................................................................................................................................177
Blocking junk faxes.......................................................................................................................................................................177
Maintaining the printer.................................................................178
Understanding the Maintenance menu...................................................................................................................178
Installing print cartridges...............................................................................................................................................178
Removing a used print cartridge.................................................................................................................................180
Refilling print cartridges.................................................................................................................................................180
Using genuine Lexmark print cartridges..................................................................................................................180
Improving print quality...................................................................................................................................................181
Aligning print cartridges................................................................................................................................................181
Cleaning the print cartridge nozzles..........................................................................................................................182
Wiping the print cartridge nozzles and contacts..................................................................................................182
Preserving the print cartridges....................................................................................................................................183
Removing the printer from the Tray 2 base............................................................................................................184
Contents
9
Cleaning the scanner glass............................................................................................................................................184
Cleaning the exterior of the printer............................................................................................................................184
Ordering supplies..............................................................................................................................................................185
Ordering print cartridges...........................................................................................................................................................185
Ordering paper and other supplies........................................................................................................................................185
Troubleshooting.............................................................................187
Setup troubleshooting....................................................................................................................................................187
Incorrect language appears on the display.........................................................................................................................187
Power button is not lit ................................................................................................................................................................187
Software does not install............................................................................................................................................................188
Page does not print......................................................................................................................................................................189
Solving printer communication problems..........................................................................................................................191
Understanding Warning levels................................................................................................................................................191
Removing and reinstalling the software..............................................................................................................................191
Enabling the USB port.................................................................................................................................................................192
Checking the port setting..........................................................................................................................................................192
Tray 2 does not operate correctly...........................................................................................................................................192
Network troubleshooting..............................................................................................................................................193
Wireless network troubleshooting.........................................................................................................................................193
General network troubleshooting..........................................................................................................................................197
Checking printer ports................................................................................................................................................................200
Checking your network name..................................................................................................................................................200
Ping the access point...................................................................................................................................................................201
Ping the printer..............................................................................................................................................................................201
Run the Wireless Configuration Utility..................................................................................................................................202
Print troubleshooting......................................................................................................................................................203
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera............................203
Improving print quality ..............................................................................................................................................................203
Poor text and graphic quality...................................................................................................................................................204
Poor quality at the edges of the page...................................................................................................................................205
Print speed is slow........................................................................................................................................................................206
Ink smudges during automatic two-sided printing.........................................................................................................207
Partial document or photo prints...........................................................................................................................................207
Photo smudges or scratches.....................................................................................................................................................208
Checking the print cartridges...................................................................................................................................................208
Ink levels seem incorrect............................................................................................................................................................208
Ink levels seem to go down too quickly...............................................................................................................................209
A blank or incorrect page prints..............................................................................................................................................209
Characters on printout are missing or unexpected .........................................................................................................209
Colors on printout are faded or differ from colors on the screen...............................................................................210
Glossy photo paper or transparencies stick together .....................................................................................................210
Page prints with different fonts...............................................................................................................................................211
Contents
10
Print is too dark or smudged....................................................................................................................................................211
Printed characters are improperly formed or are not aligned correctly...................................................................211
Printouts have alternating bands of light and dark print...............................................................................................212
Transparencies or photos contain white lines...................................................................................................................212
Vertical straight lines are not smooth...................................................................................................................................213
White lines appear in graphics or solid black areas .........................................................................................................214
Checking the printer status.......................................................................................................................................................214
Settings are not saved.................................................................................................................................................................215
Checking printer readiness.......................................................................................................................................................215
Resolving font problems............................................................................................................................................................216
Printer is busy printing another job.......................................................................................................................................216
Ready or Busy Printing is listed as the status......................................................................................................................216
Printing a test page......................................................................................................................................................................217
Test page does not print............................................................................................................................................................217
External print server is not working.......................................................................................................................................218
Removing an external print server.........................................................................................................................................218
Cable is not connected, is loose, or is damaged................................................................................................................218
Printer is plugged in but does not print...............................................................................................................................219
Printer is trying to print to File.................................................................................................................................................219
Printer cannot communicate with computers over peer-to-peer network ............................................................219
Printer is not able to communicate with the computer.................................................................................................221
Problems when copying, scanning, or faxing....................................................................................................................221
Wrong printer is attached..........................................................................................................................................................221
Updating the printer software.................................................................................................................................................222
Bidirectional communication is not established...............................................................................................................222
Experiencing poor quality or incorrect output..................................................................................................................222
Cannot print from digital camera using PictBridge .........................................................................................................223
Cannot print from a Bluetooth-enabled device................................................................................................................223
Jams and misfeeds troubleshooting..........................................................................................................................224
How to clear and avoid paper jams........................................................................................................................................224
Duplex unit does not operate correctly................................................................................................................................225
Unsupported Paper Size / Unsupported Paper Type ......................................................................................................225
Printing Manual Duplex..............................................................................................................................................................225
Paper jam in the printer..............................................................................................................................................................226
Paper jam in the Automatic Document Feeder (ADF).....................................................................................................226
Paper or specialty media misfeeds.........................................................................................................................................227
Printer does not feed paper, envelopes, or specialty media.........................................................................................228
Banner paper jams .......................................................................................................................................................................229
Paper continues to jam...............................................................................................................................................................229
Paper jam in the duplex unit ....................................................................................................................................................230
Paper jam in Tray 1 or optional Tray 2...................................................................................................................................231
Paper jam in the small media feeder.....................................................................................................................................232
Memory card troubleshooting.....................................................................................................................................233
Memory card cannot be inserted............................................................................................................................................233
Contents
11
Nothing happens when memory card is inserted............................................................................................................233
Cannot print documents from a memory card or flash drive.......................................................................................234
Copy troubleshooting.....................................................................................................................................................235
Copier does not respond ...........................................................................................................................................................235
Scanner unit does not close......................................................................................................................................................235
Poor copy quality..........................................................................................................................................................................235
Copied item does not match the original item..................................................................................................................236
Partial document or photo copies..........................................................................................................................................236
Scan troubleshooting......................................................................................................................................................237
Scanner does not respond ........................................................................................................................................................237
Scan was not successful .............................................................................................................................................................237
Scanning takes too long or freezes the computer............................................................................................................238
Poor scanned image quality .....................................................................................................................................................238
Partial document or photo scans............................................................................................................................................239
Cannot scan to a computer over a network........................................................................................................................239
Fax troubleshooting.........................................................................................................................................................239
Cannot send or receive a fax.....................................................................................................................................................239
Can send but not receive faxes................................................................................................................................................241
Can receive but not send faxes................................................................................................................................................242
Printer receives a blank fax........................................................................................................................................................243
Received fax has poor print quality........................................................................................................................................244
Caller ID information is not displayed...................................................................................................................................245
Fax Error ...........................................................................................................................................................................................245
Remote Fax Error...........................................................................................................................................................................245
Phone Line Busy............................................................................................................................................................................246
Phone Line Error............................................................................................................................................................................247
Failed to Connect..........................................................................................................................................................................247
Unsupported Paper Size.............................................................................................................................................................248
Unsupported Fax Mode .............................................................................................................................................................248
No Answer.......................................................................................................................................................................................249
Conversion error ...........................................................................................................................................................................249
Conversion Failed.........................................................................................................................................................................250
Error messages on the printer display.......................................................................................................................250
Alignment Error.............................................................................................................................................................................250
Cartridge Error (1102, 1203, 1204, or 120F).........................................................................................................................251
Black Ink Low / Color Ink Low / Photo Ink Low..................................................................................................................251
Clear Carrier Jam...........................................................................................................................................................................252
Cover Open.....................................................................................................................................................................................252
Error 1104 ........................................................................................................................................................................................252
Left Cartridge Error / Right Cartridge Error..........................................................................................................................252
Left Cartridge Incorrect / Right Cartridge Incorrect.........................................................................................................253
Left Cartridge Missing / Right Cartridge Missing ..............................................................................................................253
Memory Failure..............................................................................................................................................................................253
Could not detect a proof sheet................................................................................................................................................254
Contents
12
No proof sheet information......................................................................................................................................................254
No valid photo image files detected .....................................................................................................................................254
Paper Size/Type error..................................................................................................................................................................254
Paper or Photo Size error...........................................................................................................................................................254
PictBridge Communication Error............................................................................................................................................254
Please remove the camera card. .............................................................................................................................................255
Some photos removed from card by host...........................................................................................................................255
There is a problem reading the memory card....................................................................................................................255
Paper Load Error............................................................................................................................................................................255
Paper Tray Removed....................................................................................................................................................................255
Printer Carrier Stall .......................................................................................................................................................................255
Proof Sheet Error...........................................................................................................................................................................255
Paper Mismatch.............................................................................................................................................................................256
Error messages on the computer screen..................................................................................................................256
Clearing error messages.............................................................................................................................................................256
Left/Right Cartridge Missing.....................................................................................................................................................257
Communication not available..................................................................................................................................................257
General Printing Problem..........................................................................................................................................................257
Ink Low .............................................................................................................................................................................................257
Out of Memory...............................................................................................................................................................................258
Fixing a printing failure...............................................................................................................................................................258
Unsupported file types found on memory card................................................................................................................258
Paper Jam ........................................................................................................................................................................................258
Multiple All-In-Ones found........................................................................................................................................................258
Print File Error.................................................................................................................................................................................259
Paper Out.........................................................................................................................................................................................259
Invalid Device.................................................................................................................................................................................259
No TWAIN detected .....................................................................................................................................................................259
Select TWAIN driver .....................................................................................................................................................................260
Fax Solutions Software print driver not installed..............................................................................................................260
Notices..............................................................................................261
Product information.........................................................................................................................................................261
Edition notice.....................................................................................................................................................................261
European EC directives conformity statement for radio products.................................................................264
Power consumption.........................................................................................................................................................270
Networking glossary.....................................................................277
Index.................................................................................................279
Contents
13 14
Finding information about the printer
Finding information about the printer
Quick Setup
Description Where to find
The Quick Setup sheet gives you instructions for
setting up hardware and software.
sheet
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Getting Started Guide
Description Where to find
The Getting Started Guide gives you instructions for
setting up the printer and some basic instructions for
using the printer.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Finding information about the printer
15
User's Guide
Description Where to find
The User's Guide gives you instructions for using the
printer and other information such as:
• Using the software (on Windows operating systems)
• Loading paper
• Printing
• Working with photos
• Scanning (if supported by your printer)
• Making copies (if supported by your printer)
• Faxing (if supported by your printer)
• Maintaining the printer
• Connecting the printer to a network (if supported by
your printer)
• Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the User's Guide for Macintosh users on the
User's Guide CD. You can also see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
9500 Series folder.
2 Double-click the printer Help icon.
When you install the printer software, the help version
of the User's Guide will be installed.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 9500
Series.
3 Click User's Guide.
If you are unable to access the User's Guide using the
previous steps, follow these instructions:
1 Insert the installation software CD for Windows.
The installation screen appears.
Note: If necessary, click
In Windows XP and earlier versions, click Start
Run, and then type D:\setup, where D is the letter
of your CD-ROM drive.
All Programs Run.
2 Click Documentation.
3 Click View User's Guide (includes Setup
Troubleshooting).
4 Click Yes.
The User's Guide appears on the screen.
A printable version of the User's Guide can be found on
the User's Guide CD that came in the printer box. You can
also find this document on the Lexmark Web site at
www.lexmark.com.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your
printer connects to a computer.
To access the Lexmark Solution Center:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 9500
Series.
3 Select Lexmark Solution Center.
Finding information about the printer
16
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
English Monday–Friday (8:00 AM–
11:00 PM ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–7:00 PM
ET)
• Mexico: 01-800-253-9627
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may
change without notice. For the most recent
phone numbers available, see the printed
warranty statement that shipped with your
printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click
Submit Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
Finding information about the printer
17
Limited Warranty
Description Where to find (US) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that
this printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
3 From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4 Scroll through the Web page to view
the warranty.
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Finding information about the printer
18
Operating system notice
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
• Windows users—See the User's Guide.
• Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Operating system notice
19
Safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized
replacement power supply and power supply cord.
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of
other replacement parts.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
SAVE THESE INSTRUCTIONS.
Safety information
20
Setting up the printer
Checking the box contents
9
1
2
3
4
1
2
3
5
8
7
6
Name Description
Black print cartridge Cartridges to be installed into the printer.
1
Color print cartridge
2
Note: Cartridge combinations vary depending on the
product purchased.
Telephone cord Use for faxing. For more information about connecting
3
this cord, see “Choosing a fax connection” on
page 28. Your telephone cord may look different from
the one shown.
Power cord Attaches to the power supply port located at the back
4
of the printer.
Note: Your power cord may look different from the one
shown.
Installation cable Connects the printer to the computer temporarily
5
during some methods of installation.
Quick Setup sheet Initial setup directions
6
Getting Started Guide Printed booklet that serves as a guide.
7
Note: Complete user information can be found in
printable format on the User's Guide CD.
Setting up the printer
21
Name Description
Installation software CDs for Windows and
8
Macintosh
User's Guide CD Comprehensive User's Guides for Windows and
9
• Installation software for the printer
• Electronic User's Guide with Help for Windows and
Macintosh
Macintosh users in printable format
Understanding the parts of the printer
1
2
3
10
11
Use the To
Top cover Access the scanner glass.
1
9
4
5
6
7
8
Scanner glass Copy, scan, fax, or remove an item.
2
Automatic Document Feeder (ADF) Copy, scan, or fax multiple-page letter- , legal-, and A4-size
3
documents.
Automatic Document Feeder (ADF) tray Load original documents in the ADF for copying,
4
scanning, or faxing multiple-page documents quickly.
Note: Do not load postcards, photos, small items, or thin
media (such as magazine clippings) into the ADF. Place
these items on the scanner glass.
Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF.
5
Automatic Document Feeder (ADF) output tray Hold documents as they exit from the ADF.
6
Memory card slots and PictBridge port Insert a memory card and connect a PictBridge-enabled
7
digital camera or a flash drive to the printer.
Setting up the printer
22
Use the To
MS
XD
SD/MM
C
CF/MD
PictB
r
idge
Control panel Operate the printer.
8
For more information, see “Using the control panel” on
page 39.
Paper exit tray Hold paper as it exits.
9
Paper tray (Tray 1) Load paper. Printed paper exits on top of Tray 1.
10
Small media feeder Load envelopes, 10 x 15 cm (4 x 6 in.) photo paper, and
11
other small card sizes.
1
2
3
Slots
1
• High Capacity Secure Digital (with adapter)
• Memory Stick
• Memory Stick PRO
• Memory Stick Duo (with adapter)
• Memory Stick PRO Duo (with adapter)
• Micro Secure Digital (with adapter) (Micro SD)
• Mini Secure Digital (with adapter) (Mini SD)
• MultiMedia card (MMC)
• MultiMedia Card mobile (with adapter) (MMCmobile)
• Reduced Size MultiMedia Card (with adapter) (RS-MMC)
• Secure Digital (SD)
• xD-Picture Card
• xD-Picture Card (Type H)
• xD-Picture Card (Type M)
2
• Compact Flash Type I and Type II
• Microdrive
PictBridge port for connecting a PictBridge-enabled digital camera, a flash drive, or a Bluetooth adapter to
3
the printer
Setting up the printer
23
If you purchased and installed the optional Tray 2, your fully assembled printer appears as follows with the parts
identified.
Tray 2 base
1
Optional Tray 2
2
1
2
Setting up the printer
24
3
4
5
1
2
6
7
8
9
Use the To
Scanner unit Access the print cartridges.
1
Print cartridge carrier Install, replace, or remove a print cartridge.
2
Ethernet port Connect your computer to another computer, a local network, an external
3
DSL, or cable modem.
LINE port Connect the printer to an active telephone line to send and receive faxes. The
4
printer must be connected to a telephone line to receive incoming fax calls.
Note: Do not connect additional devices to the LINE port, and do not connect
a DSL (digital subscriber line), ISDN (integrated services digital network), or
cable modem to the printer.
EXT port Connect additional devices, such as a data/fax modem, telephone, or
5
answering machine, to the printer. This connection method may not be
available in all countries or regions.
Note: Remove the plug to access the port.
USB port Connect the printer to a computer using a USB cable.
6
Warning—Potential Damage: Do not touch the USB port except when
plugging in or removing a USB cable or installation cable.
Duplex unit
7
• Print on both sides of the paper automatically.
• Pull out to remove paper jams in the duplex unit.
Power supply with port Connect the printer to a power source. Plug the power cord into the power
8
supply at the back of the printer and then into the wall outlet.
Internal wireless print server Communicate with other devices on a wireless network.
9
Setting up the printer
25
Setting up the printer on a Windows operating system
1 Before you unpack the printer or attach anything, locate the CD for Windows.
2 Make sure the computer is on, and then insert the CD for Windows.
Wait several seconds for the install screen to appear.
Note: If the install screen does not appear automatically, click Start Run, and then type D:\setup.exe, where
D is the letter of your CD-ROM drive.
3 Follow the instructions on the computer screen to set up the printer.
Your security software may notify you that Lexmark software is trying to communicate with your computer system.
Always allow these programs to communicate. This is necessary for the printer to work properly.
Installing the optional Tray 2
You can purchase and install an optional Tray 2 to increase the paper loading capacity of the printer.
Setting up the printer
26
1
2
Tray 2 base
1
Tray 2
2
Note: Decide on a location to set the Tray 2 base. The printer will be placed on top of it, so allow enough space.
1 Make sure the printer is turned off and disconnect the power cord from the wall outlet.
2 Remove Tray 2 from its packaging.
3 Remove any packaging tape from the base and tray.
4 Grasp the printer by its handholds to lift it.
5 Align the printer above the base.
Setting up the printer
27
6 Set the printer on top of the base.
Getting the printer ready to fax
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
Choosing a fax connection
You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. If
problems occur, see the topics listed under “Setup troubleshooting” in the “Troubleshooting” chapter.
Notes:
• The printer is an analog device that works best when directly connected to the wall jack.
• Other devices (such as a telephone or answering machine) can be successfully attached to pass through the
printer, as described in the setup steps.
• If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter) is required.
For more information, see “Using a digital phone service” on page 39.
You do not need to attach the printer to a computer, but you do need to connect it to a telephone line to send and
receive faxes.
You can connect the printer to other equipment. See the following table to determine the best way to set up the
printer.
Equipment Benefits See this section
• The printer
• A telephone cord
• A telephone wall
jack
• Use the fax line as a normal
telephone line.
• Send and receive faxes
without using a computer.
For more information, see “Connecting directly to a
telephone wall jack” on page 29.
Setting up the printer
28
Equipment Benefits See this section
• The printer
• An answering
machine
• Two telephone
cords
• A telephone wall
jack
• The printer
• A computer
modem
• Two telephone
cords
• A telephone wall
jack
• Use the fax line as a normal
telephone line.
• Send and receive faxes
without using a computer.
• Receive incoming voice
messages.
• Use the fax line as a normal
telephone line.
• Send and receive faxes
without using a computer.
• Send faxes using the
computer.
For more information, see “Connecting to an answering
machine” on page 32.
For more information, see “Connecting to a computer with
a modem” on page 34.
Connecting directly to a telephone wall jack
Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a
computer.
1 Make sure you have a telephone cord and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into an active telephone wall jack.
Setting up the printer
29
Connecting directly to a telephone wall jack in Germany
Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
1 Make sure you have a telephone cord (provided with the product) and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack.
4 If you would like to use the same line for both fax and telephone communication, connect a second telephone
line (not provided) between the telephone and the F slot of an active telephone wall jack.
Setting up the printer
30
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