Lexmark Platinum Pro902 User Guide

Pro900 Series User's Guide
November 2009 www.lexmark.com
Machine type(s):
4444
Model(s):
301, 30E

Contents

Safety information.............................................................................6
Thank you for choosing this printer!...............................................................................................................................7
Minimizing your printer's environmental impact......................................................................................................7
Finding information about the printer...........................................................................................................................8
Understanding the parts of the printer.......................................................................................................................10
Ordering and replacing supplies...................................................13
Ordering ink cartridges.....................................................................................................................................................13
Using genuine Lexmark ink cartridges........................................................................................................................13
Replacing ink cartridges....................................................................................................................................................14
Ordering paper and other supplies..............................................................................................................................15
Recycling Lexmark products...........................................................................................................................................15
Using the printer control panel buttons and menus................16
Using the printer control panel......................................................................................................................................16
Understanding the home screen...................................................................................................................................17
Navigating menus using the touch screen................................................................................................................18
Changing the Power Saver timeout.............................................................................................................................19
Saving paper and energy with Eco-Mode..................................................................................................................20
Resetting to factory settings............................................................................................................................................20
Using the printer software.............................................................21
Minimum system requirements.....................................................................................................................................21
Using the Windows printer software............................................................................................................................21
Using the Macintosh printer software.........................................................................................................................23
Finding and installing optional software....................................................................................................................24
Updating the printer software (Windows only)........................................................................................................25
Reinstalling the printer software...................................................................................................................................25
Loading paper and original documents......................................27
Loading the paper tray......................................................................................................................................................27
Loading envelopes or photo paper..............................................................................................................................30
Loading various paper types...........................................................................................................................................32
Contents
2
Saving paper default settings.........................................................................................................................................35
Loading original documents on the scanner glass.................................................................................................36
Loading original documents into the ADF.................................................................................................................36
Printing...............................................................................................37
Tips for printing....................................................................................................................................................................37
Printing basic documents.................................................................................................................................................37
Printing specialty documents.........................................................................................................................................41
Working with photos..........................................................................................................................................................43
Printing from a Bluetooth-enabled device.................................................................................................................49
Printing on both sides of the paper (duplexing)......................................................................................................52
Managing print jobs...........................................................................................................................................................54
Copying...............................................................................................58
Tips for copying....................................................................................................................................................................58
Making copies.......................................................................................................................................................................58
Copying photos....................................................................................................................................................................59
Copying an ID card..............................................................................................................................................................59
Copying a two-sided document....................................................................................................................................59
Enlarging or reducing images.........................................................................................................................................60
Adjusting copy quality.......................................................................................................................................................60
Making a copy lighter or darker.....................................................................................................................................60
Collating copies using the printer control panel.....................................................................................................61
Repeating an image on one page.................................................................................................................................61
Copying multiple pages on one sheet ........................................................................................................................61
Making a duplex copy........................................................................................................................................................62
Canceling copy jobs...........................................................................................................................................................63
Scanning.............................................................................................64
Tips for scanning..................................................................................................................................................................64
Scanning to a local or network computer..................................................................................................................64
Scanning to a flash drive or memory card..................................................................................................................65
Scanning photos into an editing application............................................................................................................65
Scanning documents into an editing application...................................................................................................67
Scanning directly to e-mail using the printer software.........................................................................................68
Scanning to a PDF...............................................................................................................................................................68
Scanning FAQ.......................................................................................................................................................................69
Contents
3
Canceling scan jobs............................................................................................................................................................70
E-mailing............................................................................................71
Setting up the printer to e-mail......................................................................................................................................71
Creating an e-mail contact list........................................................................................................................................72
Sending e-mail......................................................................................................................................................................74
Canceling an e-mail............................................................................................................................................................76
Faxing.................................................................................................77
Setting up the printer to fax............................................................................................................................................77
Configuring the fax settings............................................................................................................................................88
Creating a contact list........................................................................................................................................................90
Sending faxes........................................................................................................................................................................91
Receiving faxes.....................................................................................................................................................................93
Faxing FAQ.............................................................................................................................................................................94
Networking......................................................................................101
Installing the printer on a wireless network............................................................................................................101
Advanced wireless setup................................................................................................................................................106
Installing the printer on an Ethernet network........................................................................................................115
Networking FAQ................................................................................................................................................................116
Using SmartSolutions....................................................................129
What is SmartSolutions?.................................................................................................................................................129
Creating and customizing printer solutions............................................................................................................130
Maintaining the printer.................................................................132
Maintaining ink cartridges.............................................................................................................................................132
Cleaning the exterior of the printer............................................................................................................................134
Cleaning the scanner glass............................................................................................................................................134
Cleaning the touch screen.............................................................................................................................................135
Troubleshooting.............................................................................136
Before you troubleshoot................................................................................................................................................136
Using the Service Center to solve printer problems............................................................................................136
If Troubleshooting does not solve your problem..................................................................................................136
Setup troubleshooting....................................................................................................................................................136
Jams and misfeeds troubleshooting..........................................................................................................................141
Contents
4
Print troubleshooting......................................................................................................................................................145
Copy and scan troubleshooting..................................................................................................................................146
E-mail troubleshooting...................................................................................................................................................148
Fax troubleshooting.........................................................................................................................................................149
Memory card troubleshooting.....................................................................................................................................155
Network troubleshooting..............................................................................................................................................157
Notices..............................................................................................176
Product information.........................................................................................................................................................176
Edition notice.....................................................................................................................................................................176
Power consumption.........................................................................................................................................................179
Index.................................................................................................192
Contents
5

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK H AZARD: To avoid the risk of el ectric shock when cleani ng the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any elec trical or cabling connect ions, such as the fax feature, p ower cord, or telephone, during a l ightning storm.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. To avoid injury, use caution when accessing this area for clearing a paper jam.
SAVE THESE INSTRUCTIONS.
Safety information
6

About your printer

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the reason we do what we do, and your suggestions help us do it better.

Minimizing your printer's environmental impact

We are committed to protecting the environment and are continually improving our printers to reduce their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's environmental impact even further.
Conserving energy
Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.
Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).
Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.
Conserving paper
Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for copy and fax jobs, and for printing in Windows and Mac OS X 10.6 or later.
Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
Preview print jobs before printing. Use the preview features found in Toolb ars, the Print or Print Preview dialog,
or the printer display (depending on your printer model).
Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
Use recycled paper.
About your printer
7
Conserving ink
Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.
Recycling
Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return
an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag.
Recycle the product packaging.
Recycle your old printer instead of throwing it away.
Recycle paper from discarded print jobs.
Use recycled paper.
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.

Finding information about the printer

Publications
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation The setup documentation came with the printer and is
also available on the Lexmark Web site at http://support.lexmark.com.
About your printer
8
What are you looking for? Find it here
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
User's Guide
The User's Guide is available on the installation software CD.
Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model
Caring for and maintaining the printer
For updates, check our Web site at http://support.lexmark.com.
Troubleshooting and solving problems
Creating and customizing printer solutions, depending on your printer model
Help using the printer software Windows or Mac Help
SmartSolutions User's Guide and Help Go to http://smartsolutions.lexmark.com. Click the
User's Guide link to view basic SmartSolutions information, or click ? to view context-sensitive information.
Open a printer software program or application, and then click Help.
The latest supplemental information, updates, and online technical support:
Troubleshooting hints and tips
Frequently asked questions
Documentation
Driver downloads
Live chat support
E-mail support
Click
Notes:
to view context-sensitive information.
The Help installs automatically with the printer
software.
The printer software is located in the printer
Program folder or on the desktop, depending on your operating system.
Lexmark Support Web site—
http://support.lexmark.com Note: Select your region, and then select your product
to view the appropriate support site. Record the following information (located on the store
receipt and the back of the printer), and have it ready when you contact support so that they may serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
About your printer
9
What are you looking for? Find it here
Telephone support In the US, call us at:
1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET), Saturday
and Sunday (11:00 AM–8:00 PM ET)
Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
Warranty information Warranty information varies by country or region:
In the US—See the Statement of Limited Warranty
included with this printer, or at http://support.lexmark.com.
Rest of the world—See the printed warranty that
came with your printer.

Understanding the parts of the printer

10
9
8
7
Use the To
Automatic Document Feeder (ADF) tray Load original documents in the ADF. Recommended for
1
ADF output tray Hold documents as they exit from the ADF.
2
Wi-Fi indicator Check wireless status.
3
Memory card slot Insert a memory card.
4
6
scanning, copying, or faxing multiple-page documents. Note: Do not load postcards, photos, small items, or thin
media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
1
2
3
4
5
5 PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB
Bluetooth adapter, or a flash drive to the printer.
6 Paper exit tray Hold paper as it exits.
Paper tray (Tray 1) Load paper.
7
About your printer
10
Use the To
LINE
EXT
Second paper tray (Tray 2)
8
Note: Your printer model may not have this option.
Load additional paper. You can load the same type of paper as Tray 1, or you can
load a different type of paper and change the paper default settings so the printer pulls paper from Tray 2 for certain types of jobs.
9 Printer control panel Operate the printer.
ADF Scan, copy, or fax multiple-page letter-, legal-, and A4-size
10
documents.
4
5
1
<
2
3
<
LINE
EXT
6
7
9
8
Use the To
Scanner unit
1
Access the ink cartridges and printhead.
Remove paper jams.
Ink cartridge access Install, replace, or remove ink cartridges.
2
Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem.
3
USB port Connect the printer to a computer using a USB cable.
4
Warning—Potential Damage: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
5 LINE Port
EXT Port
6
Connect the printer to an active telephone line (through a standard wall jack, DSL filter, or VoIP adapter) to send and receive faxes.
Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region.
Note: Remove the plug to access the port.
Power supply with port Connect the printer to a power source.
7
About your printer
11
Use the To
Duplex unit
8
Print on both sides of a sheet of paper.
Remove paper jams.
Printhead access Install the printhead.
9
Note: The carrier moves to the printhead access area when no printhead is installed in
the printer.
About your printer
12

Ordering and replacing supplies

Ordering ink cartridges

Page yields available at www.lexmark.com/pageyields. For best results, use only Lexmark ink cartridges.
Lexmark Pro900 Series models
Item
Black cartridge 100 100A
High yield black cartridge 100XL, 105XL 100XLA
Yellow color cartridge 100 100A
High yield yellow color cartridge 100XL 100XLA
Cyan color cartridge 100 100A
High yield cyan color cartridge 100XL 100XLA
Magenta color cartridge 100 100A
High yield magenta color cartridge 100XL 100XLA
1
Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling.
2
Available only on the Lexmark Web site at www.lexmark.com.
Return Program Cartridge1Regular cartridge
2

Using genuine Lexmark ink cartridges

Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges.
Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges.
Ordering and replacing supplies
13

Replacing ink cartridges

Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out.
1 Turn on your printer.
2 Open the printer.
Note: The printhead moves to the cartridge installation position.
3 Press the release tab, and then remove the used ink cartridge or cartridges.
1
4 Install each ink cartridge. Use two hands to install the black cartridge.
2
Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air.
5 Close the printer.
Ordering and replacing supplies
14

Ordering paper and other supplies

To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
Item Part Number
USB cable 1021294
For more information, go to www.lexmark.com.
Paper Paper size
Lexmark Photo Paper
Lexmark PerfectFinish Photo Paper
Notes:
Availability may vary by country or region.
For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark
PerfectFinish
For more information, go to www.lexmark.com
TM
Photo Paper.
Letter
A4
4 x 6 in.
L
Letter
A4
4 x 6 in.
L

Recycling Lexmark products

To return Lexmark products to Lexmark for recycling:
1 Visit our Web site at www.lexmark.com/recycle.
2 Find the product type you want to recycle, and then select your country from the list.
3 Follow the instructions on the computer screen.
Ordering and replacing supplies
15

Using the printer control panel buttons and menus

Using the printer control panel

The following diagrams explain the sections of the printer control panel:
Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available.
1
7
Use To
Power
1
Back
2
2
6
3
Turn the printer on and off.
Switch to Power Saver mode.
Note: When the printer is on, press Saver mode. Press and hold
off the printer.
Return to the previous screen.
Exit from one menu level to a higher one.
4
5
to switch to Power
for three seconds to turn
3 Touch screen display
Note: The display is turned off in Power Saver mode.
4 Start Start a job, depending on which mode is selected.
Cancel Cancel the current job or task.
5
Help Display Help text and animation.
6
Using the printer control panel buttons and menus
Navigate the printer menus.
Change settings.
View printer messages and animation.
16
Use To
Home Return to the home screen.
7

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings.
Display item Description
Copy
1
A
A
Scan Access the scan menu and scan documents.
2
Access the copy menu and make copies.
1
A
Copy Scan
2
9
3
Fax
Device
7
5
Smart
Solutions
6
4
Memory
2
1
8
Fax Access the fax menu and send faxes.
3
4 Memory Device
View, select, print, or attach photos and documents to e-mail. Note: This icon appears only when you return to the home screen while a memory card, flash
drive, or PictBridge-enabled camera is connected to the printer.
or
PictBridge
Using the printer control panel buttons and menus
17
Display item Description
SmartSolutions Open the SmartSolutions menu.
5
Ink levels icon
6
Display the current ink levels of the installed cartridges.
Access cartridge maintenance and information functions.
7 Setup icon Access the setup menu and change printer settings.
2-Sided icon
8
2
1
Eco-Mode icon Activate Eco-Mode to select the following options:
9
Print on both sides of a sheet of paper.
Print on both sides of the paper (duplex).
Change to Power Saver mode after the printer is left idle for 10 minutes.
Set screen brightness to low.

Navigating menus using the touch screen

12
PREVIEWING PHOTOS
Accept
PAPER TYPE
Auto Detect
Plain
Matte
Photo
Transparency
6
5
3
Accept
4
Use To
Left arrow Scroll left.
1
Right arrow Scroll right.
2
Using the printer control panel buttons and menus
18
Use To
3 Accept
Down arrow Scroll down.
4
Scrollbar Scroll up and down the menu list.
5
6 Up arrow Scroll up.
To navigate using the touch screen:
Save your setting.
Drag the scrollbar or touch the arrows until the menu or setting that you want appears on the display.
To confirm a setting or select a menu or item, touch it.
If necessary, touch Accept, OK, or after making a selection or changing a setting. This saves the setting.
For example, to navigate to Paper Type and change the paper type setting:
1 Touch .
Note: All the instructions in this guide start from the home screen.
2 Touch Copy.
3 Touch More Options.
4 Scroll down (using the scrollbar or arrows) until Paper Type appears on the list.
5 Touch Paper Type.
6 Scroll up or down (using the scrollbar or arrows) to view the list of paper types.
7 Select a paper type setting by touching it, and then touch Accept to save the setting.

Changing the Power Saver timeout

The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings. To save the most energy, select the lowest Power Saver timeout.
1 From the home screen, navigate to Power Saver:
> Device Setup > Power Saver
2 Select a Power Saver timeout, and then touch Accept.
Using the printer control panel buttons and menus
19

Saving paper and energy with Eco-Mode

The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves money.
1 From the home screen, touch .
2 Touch the Eco-Mode setting or settings you want to activate, and then touch Accept.
Power Saver after 10 Minutes
Screen Dim
2-Sided Printing
Note: If you select 2-Sided Printing, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows.

Resetting to factory settings

Resetting to factory default settings will delete all the printer settings you have previously selected.
1 From the home screen, touch , and then touch Use Factory Defaults.
2 Touch Yes.
3 When prompted to set the initial settings of your printer, make your selections using the touch screen.
Using the printer control panel buttons and menus
20

Using the printer software

Minimum system requirements

The printer software requires up to 500 MB of free disk space.
Supported operating systems
Microsoft Windows 7 (Web only)
Microsoft Windows Vista (SP1)
Microsoft Windows XP (SP3)
Microsoft Windows 2000 (SP4 or greater)
Macintosh PowerPC OS X v10.3.9 or later
Macintosh Intel OS X v10.4.4 or later
Linux Ubuntu 8.04 LTS and 8.10 (Web only)
Linux OpenSUSE 11.0 and 11.1 (Web only)
Linux Fedora 10 (Web only)
1
The printer driver for this operating system is available only at http://support.lexmark.com.
1
1
1
1

Using the Windows printer software

Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation s oftware, and then select Install Additional Software from the Software Already Installed screen.
Using the printer software
21
Printer software
Use the To
LexmarkTM Printer Home (referred to as Printer Home)
Lexmark Fast Pics (referred to as Fast Pics)
Lexmark Toolbar (referred to as Toolbar)
Lexmark Tools for Office (referred to as Tools for Office)
Launch applications or programs.
Access the Fax Solutions software.
Scan or e-mail a photo or document.
Edit scanned documents.
Scan documents to PDF.
Adjust settings for the printer.
Order supplies.
Maintain ink cartridges.
Print a test page.
Register the printer.
Contact technical support.
Manage, edit, transfer, and print photos and documents.
Print black or text-only Web pages to save ink.
Schedule automatic printing of Web pages.
Access Picnik and edit photos online.
Print, scan, or convert local files from Windows.
Access your favorite settings in Microsoft Office 2007.
Lexmark Fax Solutions (referred to as Fax Solutions)
Send a fax.
Receive a fax in three-in-one printers.
Add, edit, or delete contacts in the built-in phone book.
Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax
Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
Abbyy Sprint OCR Scan a document and produce text that you can edit with a word-processing
program.
Lexmark Wireless Setup Utility (referred to as Wireless Setup Utility)
Lexmark Service Center (referred to as Service Center)
Set up the wireless printer on a wireless network.
Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the printer has wireless capability.
Troubleshoot the printer.
Access the printer maintenance functions.
Contact technical support.
Notes:
This program is installed automatically with the printer software.
You may be prompted to install this program from the Web, depending on
your printer model.
Using the printer software
22
Use the To
Printing Preferences
When you select File Print with a document open and then click Properties, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following:
Select the number of copies to print.
Print two-sided copies.
Select the paper type.
Add a watermark.
Enhance images.
Save settings.
Note: Printing Preferences is installed automatically with the printer software.
Note: Your printer m ay not come with some of these programs or so me of the functions of thes e programs, depending
on the features of the printer that you purchased.

Using the Macintosh printer software

Software installed during printer installation
Software resident in the Macintosh OS
Use the To
Print dialog Adjust the print settings and schedule print jobs.
Printer Services dialog (not available in Mac OS X v10.5 or later)
Access the printer utility.
Troubleshoot.
Order ink or supplies.
Contact Lexmark.
Check the printer software version installed on the computer.
Printer software
Applications are installed along with the printer software during installation. These applications are saved in the printer folder that appears on the Finder desktop after installation.
1 From the Finder desktop, double-click the printer folder.
2 Double-click the icon of the application that you want to use.
Use the To
Lexmark All-In-One Center (referred to as All-In-One Center)
Lexmark AIO Setup Utility (referred to as AIO Setup Utility)
Scan photos and documents.
Customize settings for scan jobs.
Customize settings for fax jobs.
Create and edit the Contacts list.
Using the printer software
23
Use the To
Lexmark Network Card Reader (referred to as Network Card Reader)
Lexmark Printer Utility (referred to as Printer Utility)
Lexmark Wireless Setup Assistant (referred to as Wireless Setup Assistant)
Note: Your printer may not come with these applications, depending on the features of the printer that you purchased.
View the contents of a memory device inserted into a network printer.
Transfer photos and PDF documents from a memory device to the computer
over a network.
Get help with cartridge installation.
Print a test page.
Print an alignment page.
Clean the printhead nozzles.
Order ink or supplies.
Register the printer.
Contact technical support.
Set up the printer on a wireless network.

Finding and installing optional software

For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, click On-line support.
6 From the Web site, select your printer and download the driver.
7 Install additional or optional software.
For Macintosh users
1 From the Finder desktop, double-click the printer folder.
2 Double-click the Printer Utility icon.
3 From the Web Links tab, click Customer Support.
4 From the Web site, select your printer and download the driver.
5 Install additional or optional software.
Using the printer software
24

Updating the printer software (Windows only)

Checking for software updates
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, select Check for updates.
6 Follow the instructions on the computer screen.
Enabling automatic software updates
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Advanced tab, click More Options.
4 In the Software Updates section, select Allow automatic updates from the web for my software.
5 Click OK.

Reinstalling the printer software

When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer.

Uninstalling the printer software

For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select the uninstall option.
4 Follow the instructions on the computer screen to remove the software.
5 Once the uninstall process in complete, restart your computer.
For Macintosh users
1 From the Finder desktop, double-click the printer folder.
2 Double-click the Uninstaller icon.
3 Follow the instructions on the computer screen to remove the software.
Using the printer software
25

Installing the printer software

Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen.
For Macintosh users
1 Close all open software applications.
2 Insert the installation software CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click Install.
4 Follow the instructions on the installation dialog.
Using the World Wide Web
1 Go to the Lexmark Web site at www.lexmark.com.
2 From the Drivers & Downloads menu, click Driver Finder.
3 Select your printer, and then select your operating system.
4 Download the driver and install the printer software.
Using the printer software
26

Loading paper and original documents

Loading the paper tray

Make sure:
You use paper designed for inkjet printers.
The paper is not used or damaged.
If you are using specialty paper, you follow the instructions that came with it.
Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides.
1 Pull tray completely out of the printer.
2 Move the paper guides to the sides of tray.
1
2
3
Loading paper and original documents
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3 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray.
1
2
Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper.
4 Load the paper.
5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
1
2
3
Loading paper and original documents
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6 Insert the tray.
Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front
of the printer when inserted.
7 Flip up the paper stop to catch the paper as it exits.
Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal.
Loading paper and original documents
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Loading envelopes or photo paper

1 Pull tray completely out of the printer.
2 Move the paper guides to the sides of tray.
1
2
3
3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or
photo paper.
Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both.
Loading paper and original documents
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