Lexmark Photo Jetprinter 5770 User Guide

First Edition (July 1998)

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Lexmark, and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc.

Photo Jetprinter is a trademark of Lexmark International, Inc.

Windows is a registered trademark of Microsoft in the U.S. and other countries.

PCL

is a registered trademark of the Hewlett-Packard Company. PCL 3 is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer is intended by Lexmark International, Inc. to be compatible with the PCL 3 language. This means that the printer recognizes PCL 3 commands used in various application programs, and that the printer emulates the functions corresponding to the commands.

Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

Contents

Chapter 1 -

Printer features and specifications . . . . . . . . . . . . . . . . . . . . 2

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the printer's light and button . . . . . . . . . . . . . . . . . . . 5

Chapter 2 -

Opening the Control Program . . . . . . . . . . . . . . . . . . . . . . . 8

Opening the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3 -

Recommended paper types . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading the automatic feeder . . . . . . . . . . . . . . . . . . . . . . . 14

Loading the manual feeder . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 4 -

Preserving print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . 21

Introducing your printer . . . . . . . . 1

Using the printer software . . . . . . 7

Loading paper and other media . . 9

Caring for your print cartridges . 21

Contents

Installing or replacing print cartridges . . . . . . . . . . . . . . . . 22

Disposing of used cartridges . . . . . . . . . . . . . . . . . . . . . . . 26

Aligning the print cartridges . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

iii

Cleaning the print nozzles . . . . . . . . . . . . . . . . . . . . . . . . . 29

Wiping the print nozzles and contacts . . . . . . . . . . . . . . . . 30

Cleaning print cartridge carrier contacts . . . . . . . . . . . . . . 32

Contents

Chapter 5 -

Changing print settings for DOS applications . . . . . . . . . . 35

Printing from DOS applications . . . . . . . . . . . . . . . . . . . . . 36

Chapter 6 -

Bidirectional communications problems . . . . . . . . . . . . . . 44

Printhead failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Deleting photo files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Error messages on your computer . . . . . . . . . . . . . . . . . . . 50

Error messages on the printer operator panel . . . . . . . . . . . 51

General printing problems . . . . . . . . . . . . . . . . . . . . . . . . . 52

Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Printer software problems . . . . . . . . . . . . . . . . . . . . . . . . . 63

Removing the exit tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Printing from DOS . . . . . . . . . . . . 35

Troubleshooting . . . . . . . . . . . . . . 43

Chapter 7 -

Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Coated paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Glossy film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Greeting cards with envelopes . . . . . . . . . . . . . . . . . . . . . . 68

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Contents

Ordering Supplies . . . . . . . . . . . . 65

Iron-on transfers for T-shirts . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix A Appendix B -

Notices. . . . . . . . . . . . . . . . . . . . .71

Statement of Limited Warranty .79

Contents

Introducing your printer

Your printer is a general purpose color inkjet printer that provides high quality text and photos. You can use your printer all by itself to print photos, or connect to your computer when you want to print on single sheet paper, envelopes, labels, index cards, coated paper, glossy film, photo paper, transparencies, greeting cards, and iron-on transfers.

This User’s Guide describes how to use your printer with a computer. For information about using your printer all by itself, refer to the Getting Started booklet that tells you how to use your printer without a computer.

Chapter One

Introducing your printer

This illustration shows the parts of the printer.

Paper support

Automatic feeder

Left paper guide

Paper status light Paper feed button

Top camera card slot

Bottom camera card slot

Printer features and specifications

Introducing your printer

Manual feeder

Operator Panel

Busy light

Your printer features:

• Multiple print quality options that include High

Quality, Quality, and Normal.

Paper exit tray

• Direct digital input function which allows you to

download directly from the camera cards into the printer.

• Camera card support for most digital cameras.

• Index printing of thumbnail images.

• Zip drive compatibility for storage support.

Introducing your printer

• Superior editing and formatting options.

You can edit your photos to produce panoramic or cropped prints. You can also print your photos in multiple photos per page formats.

• On-screen or verbal feedback of printer status.

• Low cost, near laser-quality print.

• Quiet operation.

• Portrait and landscape orientation.

• Low-ink messages when the print cartridge is low

on ink and connected to a computer.

• Superior paper handling in the industry for this

class of printer. Your printer also supports index cards, labels,

envelopes, transparencies, plain paper, coated paper, and hagaki.

• Support for these new paper types: iron-on

transfers, greeting cards, and glossy film or photo paper.

• Automatic envelope feeding.

Introducing your printer

Printer dimensions

Height: 5.0 in. (152 mm) Width: 17.0 in. (432 mm) Depth: 8.0 in. (203 mm) Weight: 9.0 lbs. (4.1 kg)

Temperature and humidity

Print quality can vary depending on air temperature and relative humidity.

• Operating temperature range: 10° to 40°C

(50° to 104°F)

• Optimum print temperature range: 16° to 32°C

(60° to 90°F)

• Operating humidity range: 8% to 80% RH

(non-condensing)

• Optimum humidity range: 20% to 60% RH

System requirements

Introducing your printer

If you are using your printer with a computer, make sure you:

• Are running Windows 95 or Windows 98.

• Have a 486 PC system or higher.

• Have at least 8 MB RAM.

• Have at least 20 MB free disk space.

Using the printer's light and button

Your printer has two sets of lights and buttons:

• One set is located at the bottom left-hand corner of

the printer, on the operator panel. For more information on the operator panel light and buttons, refer to the Getting Started booklet that tells you how to set up and use your printer without a computer.

• The other set is located at the top of your printer

and includes the Paper Status light and the Paper Feed button.

Paper Status light

Introducing your printer

Paper Status light

If the light is: Then the printer is:

Off Ready to print On solid Printing or feeding media

Blinking Out of paper or has an error

Paper Feed button

through the printer

Introducing your printer

Paper Feed button

Use the Paper Feed button to feed paper into the printer when you run out of paper during a print job and the Paper Status light blinks.

If you run out of paper during a print job:

1 Load paper.

Press the Paper Feed button.

Introducing your printer

Note:

You do not need to press the Paper Feed button in order to get the printer to load the paper under normal conditions.

Introducing your printer

Using the printer software

Chapter Two

When you installed the software for your printer, several small applications were installed on your computer. The following table describes these applications:

Use this software: When you want to:

Control Program • install or replace print

cartridges

• align print cartridges

• monitor print jobs and

print cartridge ink levels

• print a test page

• change DOS settings

• control when and how

the Control Program appears

Using the printer software

Printer Driver • change printer

properties

• choose the paper source

• choose page orientation

• choose different sizes

and types of media

• adjust the quality of

print jobs

• reset printer defaults

Using the printer software

Opening the Control Program

From the Start menu, click Programs.

Click the Lexmark 5700 Series program group.

2 3 Click Lexmark 5700 Ctrl Prog on LPTx.

Opening the Printer Driver

You can open the printer driver from almost any application. To open the printer driver:

Open the application's File menu.

Choose Print (or Printer) Setup.

2 3 In the Printer Setup dialog box, click the

Properties, Options, or Setup b utton (depending on

the application).

Using the printer software

Loading paper and other media

Chapter Three

Your printer prints on photo paper, coated paper, envelopes, index cards, labels, transparencies, paper, iron-on transfers, glossy film, and greeting cards. This section includes general guidelines for purchasing and loading print materials.

Recommended paper types

This section describes photo paper, coated paper, transparency, paper, envelope, index card, label, greeting card, and iron-on transfer types and sizes you can use with your printer.

Loading paper and other media

Note:

• Use the Photo print cartridge shipped with your

printer to print on photo paper and glossy film.

• Use a Black print cartridge to print on all other

paper types. (To purchase a Black print cartridge from Lexmark, use part number 12A1970.)

Loading paper and other media

Photo paper types and sizes

For best photo print results using Color and Photo print cartridges, use photo paper designed for an inkjet printer, such as the following:

Type Size Part number

Photo paper*Letter (20-pack)

* You can purchase other excellent photo papers in both snapshot sizes (4x6, A6, Hagaki) and letter sizes. Since the quality of photo paper varies widely, you should test the print quality before buying large quantities of paper.

Do not use photo paper designed for copiers, laser printers, or pen plotters.

For best results:

• Handle only on the edges. Do not touch the side

being printed on.

• Store unused paper in the original packaging.

• Do not store in excessively hot or humid areas.

• Feed photo paper one sheet at a time.

• Be careful not to touch the printed surface until the

Loading paper and other media

ink is dry.

• If you are printing several sheets, remove each

sheet as it exits the printer and allow it to dry before stacking.

A4 (20-pack) 4x6 cards (20-pack)

1372481 1372208 12A0074

• Cover the printed area with plain paper when

storing.

Loading paper and other media

Coated paper types and sizes

Coated paper gives excellent photo printing results at lower costs compared to the heavier photo papers. Use a coated paper designed for inkjet printers, such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number 1402780 (letter size) or 1402781 (A4 size).

Plain paper

You can get good print quality on many types of plain paper. Since the quality of plain paper varies widely, you should test the print quality before buying large quantities of paper.

You can use letter, legal, A4, A5, A6, B5, executive, and index card size paper with your printer.

Use paper that meets the following specifications:

• Automatic feeder:

Loading paper and other media

Length Width Weight Thickness

127 to 432 mm 5.0 to 17.0 in. 76 to 216 mm 3.0 to 8.5 in. 60 to 90 g/sqm 16 to 24 lb.

0.071 to 0.18 mm 0.0028 to 0.007 in.

• Manual feeder:

Length Width Weight Thickness

127 to 432 mm 5.0 to 17.0 in. 76 to 228 mm 3.0 to 9.0 in. 60 to 120 g/sqm 16 to 32 lb.

0.071 to 0.18 mm 0.0028 to 0.007 in.

Loading paper and other media

Envelope types and sizes

The printer supports the following envelope sizes and card types:

Envelope Sizes Card Types

• 6 3/4

• 7 3/4

• #9

Do not use envelopes that have:

• Windows, holes, perforations, cutouts, or deep

embossing

• A metal clasp, a string tie, or metal folding bars

• Peel-off sealing strips

• Contents enclosed

Transparency types and sizes

The printer supports letter and A4-size transparencies. Use transparencies designed for an inkjet printer, such as the following:

Type Size Part number

Transparency Letter (20-pack)

Loading paper and other media

• #10

• DL

• C5

A4 (20-pack)

• C6

• B5

• Baronial

• Postcard

• Index card

1402797 1402798

Do not use transparencies designed for copiers, laser printers, or pen plotters.

For best results:

• Handle only on the edges. Do not touch the side

being printed on.

• Store unused paper in the original packaging.

• Do not store in excessively hot or humid areas.

• Feed transparencies one sheet at a time.

Loading paper and other media

• Be careful not to touch the printed surface until the

ink is dry.

• If you are printing several sheets, remove each

sheet as it exits the printer and allow it to dry before stacking.

• Cover the printed area with plain paper when

storing.

Label types and sizes

The printer supports letter and A4 size label sheets. You can use the automatic feeder or manual feeder to print labels.

Label size Number of

labels per sheet

1 x 2 5/8 in. 30 Letter 70X7250 2 x 4 in. 10 Letter 70X7251

63.5 x 38.1 mm 21 A4 70X7252

99.1 x 67.7 mm 8 A4 70X7253

Sheet size

Part number

For best results, labels used in the printer should meet the following requirements:

• Do not use label sheets with a slick backing

material.

• Be sure the adhesive does not come in contact with

any part of the printer.

• Use full label sheets. Partially used sheets (with

areas exposed by missing labels) can cause labels to peel off during printing and can damage the printer.

Loading paper and other media

Greeting card types and sizes

Use Lexmark Inkjet Greeting Cards, part number 1372482 (letter) or 70X7254 (A4). Each greeting card comes with an envelope.

Iron-on transfer types and sizes

To create colorful, custom-designed T-shirts, use Lexmark Iron-On Transfers, part number 1372480 (letter) or 1402519 (A4).

Loading the automatic feeder

Automatic feeder

Depending on the thickness of the media, the printer can hold approximately:

Loading paper and other media

• 100 sheets of paper

• 25 transparencies, glossy film, or photo paper

• 10 envelopes, thick paper, or card stock

Paper, transparencies, glossy film, and labels

To load paper, transparencies, glossy film, photo paper, or labels in the automatic feeder:

Loading paper and other media

Extend the paper exit tray.

2 Place the paper or other media against the right

side of the automatic feeder.

• If the media has a preferred print side, insert

with the print side facing you.

• Insert letterhead with the top of the page

pointing down.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

Loading paper and other media

Note:

You do not need to push paper into the printer or press the Paper Feed button for the printer to load paper!

Loading paper and other media

Squeeze the release tab and the left paper guide

together, and slide the left paper guide to the edge of the paper.

Paper Guide

ReleaseTab

You are now ready to print.

Loading envelopes or other print media

To load envelopes, thick paper, or other card stock in the automatic feeder:

1 Remove any paper from the automatic feeder.

Loading paper and other media

2 Place the env elopes or other card stock against the

right edge of the automatic feeder.

• Always place the preferred print side facing

you.

• Insert env elopes so that the stamp location is

in the lower right-hand corner.

• Insert index cards or postcards vertically so

the shortest side feeds into th printer first.

Squeeze the release tab and the paper guide

together, and slide the paper guide to the right until it rests against the envelopes or card stock.

Loading paper and other media

Paper guide

Release tab

4 Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Loading the manual feeder

You can print from the manual feeder without removing paper or envelopes from the automatic feeder. The manual feeder allows you to print one sheet of print

media at a time.

Loading paper or other print media

1 Extend the paper exit tray.

Locate the manual feeder.

Loading paper and other media

Manual feeder

Place one piece of paper or specialty media against

the right edge of the manual feeder.

• Always place the preferred print side facing

you.

• Insert paper or other media against the right

edge of the manual feeder.

• Insert an env elope so that the return address

is in the upper right-hand corner.

• Insert an index card or postcard vertically so

the shortest side is fed into the printer first.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

• Remove each transparency or glossy film

from the paper exit area before the next one is printed to avoid smearing

Push the media downward until the printer

automatically loads it.

5 Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Caring for your print cartridges

Chapter Four

This chapter describes print cartridge maintenance procedures to help you get the best performance from your print cartridge and your printer.

Preserving print cartridges

To ensure the longest life from your print cartridge and optimum performance from your printer:

• Keep a print cartridge in its packaging until you

are ready to install it.

Caring for your print cartridges

• Do not remove a print cartridge from the printer

except to replace, clean, or store it in a print cartridge storage unit. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.

• If a print cartridge runs out of ink, leave the empty

cartridge in the printer until you are ready to replace it. Printing with one of the print cartridge carriers empty may cause printer problems.

• Do not refill print cartridges. Refilling empty print

cartridges invalidates your warranty. Incompatible inks can cause damage to the printhead or to the printer. F or best results, use Lexmark supplies with the printer.

Caring for your print cartridges

Installing or replacing print cartridges

The following procedures are for installing or replacing a print cartridge when your printer is connected to a computer. If you are using your printer without a computer, you can install or replace print cartridges through the operator panel. For help, see the Getting Started booklet that tells you how to use your printer without a computer.

Perform the entire print cartridge replacement procedure without interruption.

If you are interrupted and leave the print cartridge carrier in the load position for more than three minutes, the carrier returns to the far right position. The Cartridges Tab remains displayed on your screen.

• If you have not inserted the new cartridge, click

Cancel and begin the installation process again.

• If you have inserted the new cartridge, click New

Cartridge Installed.

Removing a print cartridge

If you need to remove a print cartridge before you install a different one, follow these steps:

Caring for your print cartridges

Open the printer front cover.

1 2 From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 8.

Click Install Color Cartridge, Install Black

Cartridge, or Install Photo Cartridge.

The print cartridge carrier moves to the load position and the Change Cartridge dialog box appears on your computer screen.

Caring for your print cartridges

If you are installing a Photo or Black cartridge, a Change Cartridge screen appears. Choose the type of cartridge you are installing.

At the printer, pull the handle of the print cartridge

you are replacing toward you until you hear a snap. The following table lists the correct position for

each cartridge type.

Cartridge type Cartridge carrier slot

Color left Photo or

Black (optional)

right

Caring for your print cartridges

+ 67 hidden pages