Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Using the control panel......................................................................................................................................11
Understanding the status of the power button and indicator light........................................................11
Loading paper and specialty media..........................................................12
Setting the paper size and type..................................................................................................................... 12
Configuring Universal paper settings........................................................................................................... 12
Paper support.............................................................................................. 16
Supported paper sizes......................................................................................................................................16
Supported paper types.....................................................................................................................................18
Supported paper weights................................................................................................................................ 18
Printing from a computer..................................................................................................................................19
Printing from a mobile device......................................................................................................................... 19
Printing confidential and other held jobs.....................................................................................................21
Printing a font sample list................................................................................................................................22
Placing separator sheets between copies................................................................................................. 22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Printing the Menu Settings Page...................................................................................................................57
Securing the printer................................................................................... 58
Locating the security slot................................................................................................................................ 58
Statement of Volatility......................................................................................................................................59
Maintaining the printer.............................................................................. 60
Cleaning the printer..........................................................................................................................................62
Ordering parts and supplies...........................................................................................................................62
Replacing parts and supplies.........................................................................................................................63
Moving the printer.............................................................................................................................................74
Saving energy and paper................................................................................................................................75
Identifying jam locations..................................................................................................................................78
Paper jam in door A.......................................................................................................................................... 79
Paper jam in the rear door..............................................................................................................................82
Paper jam in the standard bin........................................................................................................................83
Paper jam in the duplex unit...........................................................................................................................83
Paper jam in trays..............................................................................................................................................84
Paper jam in the multipurpose feeder......................................................................................................... 85
Issues with supplies..........................................................................................................................................89
Paper feed problems........................................................................................................................................90
Contacting your dealer....................................................................................................................................112
Upgrading and migrating......................................................................... 113
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer8
Learning about the printer
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 1.1 to 35°C (34 to 95°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
sturdy, and stable surface.
flat,
or electrical shock, connect the power cord
fire
Learning about the printer9
1Top30 5 m m (1 2 i n. )
2Rear100 mm (3.94 in.)
3Right side 110 mm (4.33 in.)
4Front305 mm (12 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5Left side65 mm (2.56 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see
optional trays” on page 118.
“Installing
1Control panel
2Standard bin
3Controller board access cover
4Standard 250‑sheet tray
5Optional 250‑ or 550‑sheet tray
6Multipurpose feeder
Learning about the printer10
7Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use theTo
1USB printer portConnect the printer to a computer.
2Power cord socket Connect the printer to an electrical outlet.
3Ethernet portConnect the printer to a network.
Learning about the printer11
Using the control panel
Use theTo
1DisplayView printing options, printer status, and error messages.
2Arrow buttonsScroll through menus or move between screens and menu options.
3Select button
4Numeric keypadEnter numbers or symbols in an input field.
5Power buttonTurn on or turn o the printer.
6Backspace buttonMove the cursor backward and delete a character in an input field.
7Indicator lightCheck the printer status.
8Stop or Cancel button Stop the current printer task.
9Back buttonReturn to the previous screen.
10Home buttonGo to the home screen.
• Select menu options.
• Save the setting.
Note: To turn o the printer, press and hold the power button for five seconds.
Understanding the status of the power button and
indicator light
Indicator lightPrinter status
OThe printer is o or in Hibernate mode.
BlueThe printer is ready or processing data.
RedThe printer requires user intervention.
Power button lightPrinter status
OThe printer is o, ready, or processing data.
Solid amberThe printer is in Sleep mode.
Blinking amberThe printer is in Hibernate mode.
Loading paper and specialty media12
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings >
2 Set the paper size and type.
> Paper > > Tray Con figur ation > > Paper Size/Type > > select a paper source
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings >
2 Configure the settings.
> Paper > > Media Configuration > > Universal Setup >
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media13
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
indicator.
fill
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media14
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Loading paper and specialty media15
• Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 From the control panel, navigate to:
Settings >
> Paper > > Tray Configur ation > > Paper Size/Type >
2 Set the same paper size and paper type for the trays that you are linking.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
specified
paper type. To
Paper support16
Paper support
Supported paper sizes
Paper sizeStandard
250‑sheet
tray
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
210 x 148 mm
(8.3 x 5.8 in.)
A5 LEF
148 x 210 mm
(5.8 x 8.3 in.)
A6
105 x 148 mm
(4.1 x 5.8 in.)
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
Optional
250‑ or 550‑sheet
tray
XX
XX
Multipurpose feederTwo‑sided
printing
X
X
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Hagaki
100 x 148 mm
(3.9 x 5.8 in.)
Business card
50.8 x 88.9 mm
(2 x 3.5 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
Executive
184 x 267 mm
(7.3 x 10.5 in.)
Letter
216 x 279 mm
(8.5 x 11 in.)
XX
XX XX
X
X
X
Paper support17
Paper sizeStandard
250‑sheet
tray
Legal
216 x 356 mm
(8.5 x 14 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
Universal
105 x 148 mm to 216 x 356 mm
(4.13 x 5.83 in. to 8.5 x 14 in.)
Universal
148 x 210 mm to 216 x 356 mm
(5.83 x 8.27 in. to 8.5 x 14 in.)
Optional
250‑ or 550‑sheet
tray
XX
XXX
X
Multipurpose feederTwo‑sided
printing
X
XX
7 3/4 Envelope (Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
XX
XX
XX
XX
XX
XX
X
X
X
X
X
X
Other Envelope
76.2 x 127 mm to
216 x 356 mm
( 3 x 5 in. to 8.5 x 14 in.)
XX
X
Paper support18
Supported paper types
Paper typeStandard
250‑sheet
tray
Plain paper
Card stockXXX
Transparency
Recycled
Paper labels
2
Bond
Letterhead
Preprinted
Colored paper
Light paper
1
Optional
250‑ or 550‑sheet
tray
XX
Multipurpose feeder Two‑sided printing
X
Heavy paper
Rough/Cotton
EnvelopeXXX
Rough envelopeXX
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Set the idle time before the printer begins operating in Sleep
mode.
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Restore Factory Defaults
Menu itemDescription
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Understanding the printer menus28
Maintenance
Config Menu
Menu itemDescription
USB Configuration
USB PnP
1*
2
USB Configuration
USB Speed
Full
Auto*
Tra y Co nfig ura tio n
Tray Li n k i ng
Automatic*
O
Tra y Co nfig ura tio n
Show Tray Insert Message
O
Only for unknown sizes*
Always
Tra y Co nfig ura tio n
A5 Loading
Short Edge
Long Edge*
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Set the printer to link the trays that have the same paper type
and paper size settings.
Display a message to select paper size and type after inserting
the tray.
Specify the page orientation when loading A5 paper size.
Tra y Co nfig ura tio n
Paper Prompts
Auto*
MP Feeder
Manual Paper
Tra y Co nfig ura tio n
Envelope Prompts
Auto*
MP Feeder
Manual Envelope
Tra y Co nfig ura tio n
Action for Prompts
Prompt user*
Continue
Use current
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the paper source that the user fills when a prompt to load
paper appears.
Set the paper source that the user fills when a prompt to load
envelope appears.
Set the printer to resolve paper- or envelope-related change
prompts.
Understanding the printer menus29
Menu itemDescription
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Supply Usage And Counters
Clear Supply Usage History
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Reset Maintenance Counter
Printer Emulations
PPDS Emulation
O*
On
Printer Emulations
PS Emulation
O
On*
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Print reports about printer menu settings, status, and event
logs.
Reset the supply page counter or view the total printed pages.
Set the printer to recognize and use the PPDS data stream.
Set the printer to recognize and use the PS data stream.
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Print Configuration
Font Sharpening
0–150 (24*)
Print Configuration
Print Density
Disabled*
1–5
Note: An asterisk (*) next to a value indicates the factory default setting.
Reset the emulator after a print job.
Disable access to the printer message during emulation.
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
Adjust the toner density when printing documents.
Understanding the printer menus30
Menu itemDescription
Device Operations
Quiet Mode
O*
On
Device Operations
Panel Menus
Enable*
Disable
Device Operations
Safe Mode
O*
On
Device Operations
Clear Custom Status
Device Operations
Clear all remotely‑installed messages
Set the printer to reduce the amount of noise that it makes
when printing.
Note: Enabling this setting slows down the overall
performance of the printer.
Set the printer to show the control panel menus.
Note: This menu item appears only in the Embedded Web
Server.
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This setting cannot be used when the tray is not fully
inserted or the tray sensor is damaged.
Erase all custom messages.
Erase messages that were remotely installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu itemDescription
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in the printer.
Visible Home Screen Icons
MenuDescription
Change Language
Bookmarks
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu itemDescription
Asset TagShow the serial number of the printer.
Printer’s LocationIdentify the printer location. The maximum length is 63 characters.
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