Lexmark MX-B467P User Manual

LASER PRINTER MX-B467P
User's Guide
November 2020
Machine type(s):
4600
Models:
690 and its equivalent models
Contents 2

Contents

Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Attaching cables.................................................................................................................................................10
Using the control panel......................................................................................................................................11
Understanding the status of the power button and indicator light........................................................11
Loading paper and specialty media..........................................................12
Setting the paper size and type..................................................................................................................... 12
Configuring Universal paper settings........................................................................................................... 12
Loading trays.......................................................................................................................................................12
Loading the multipurpose feeder...................................................................................................................14
Linking trays.........................................................................................................................................................15
Paper support.............................................................................................. 16
Supported paper sizes......................................................................................................................................16
Supported paper types.....................................................................................................................................18
Supported paper weights................................................................................................................................ 18
Printing......................................................................................................... 19
Printing from a computer..................................................................................................................................19
Printing from a mobile device......................................................................................................................... 19
Configuring confidential jobs.........................................................................................................................20
Printing confidential and other held jobs.....................................................................................................21
Printing a font sample list................................................................................................................................22
Placing separator sheets between copies................................................................................................. 22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Device...................................................................................................................................................................24
Print........................................................................................................................................................................ 31
Contents 3
Paper.....................................................................................................................................................................37
Network/Ports.....................................................................................................................................................39
Security................................................................................................................................................................. 51
Reports.................................................................................................................................................................56
Help.......................................................................................................................................................................57
Troubleshooting.................................................................................................................................................57
Printing the Menu Settings Page...................................................................................................................57
Securing the printer................................................................................... 58
Locating the security slot................................................................................................................................ 58
Erasing printer memory................................................................................................................................... 58
Restoring factory default settings.................................................................................................................58
Statement of Volatility......................................................................................................................................59
Maintaining the printer.............................................................................. 60
Networking......................................................................................................................................................... 60
Cleaning the printer..........................................................................................................................................62
Ordering parts and supplies...........................................................................................................................62
Replacing parts and supplies.........................................................................................................................63
Moving the printer.............................................................................................................................................74
Saving energy and paper................................................................................................................................75
Clearing jams...............................................................................................77
Avoiding jams..................................................................................................................................................... 77
Identifying jam locations..................................................................................................................................78
Paper jam in door A.......................................................................................................................................... 79
Paper jam in the rear door..............................................................................................................................82
Paper jam in the standard bin........................................................................................................................83
Paper jam in the duplex unit...........................................................................................................................83
Paper jam in trays..............................................................................................................................................84
Paper jam in the multipurpose feeder......................................................................................................... 85
Troubleshooting.......................................................................................... 87
Configuring the SMTP server......................................................................................................................... 87
Network connection problems.......................................................................................................................87
Issues with supplies..........................................................................................................................................89
Paper feed problems........................................................................................................................................90
Contents 4
Printing problems.............................................................................................................................................. 93
Contacting your dealer....................................................................................................................................112
Upgrading and migrating......................................................................... 113
Hardware.............................................................................................................................................................113
Software.............................................................................................................................................................. 119
Firmware............................................................................................................................................................ 120
Notices........................................................................................................ 121
Index........................................................................................................... 129
Safety information 5

Safety information

Conventions

Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer 8

Learning about the printer

Selecting a location for the printer

Leave enough room to open trays, covers, and doors and to install hardware options.
Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
Provide a
Keep the printer:
Clean, dry, and free of dust
Away from stray staples and paper clips
Away from the direct airflow of air conditioners, heaters, or ventilators
Free from direct sunlight and humidity extremes
Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 1.1 to 35°C (34 to 95°F)
Allow the following recommended amount of space around the printer for proper ventilation:
sturdy, and stable surface.
flat,
or electrical shock, connect the power cord
fire
Learning about the printer 9
1 Top 30 5 m m (1 2 i n. )
2 Rear 100 mm (3.94 in.)
3 Right side 110 mm (4.33 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5 Left side 65 mm (2.56 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
You can configure your printer by adding optional 250 or 550sheet trays. For more information, see
optional trays” on page 118.
“Installing
1 Control panel
2 Standard bin
3 Controller board access cover
4 Standard 250sheet tray
5 Optional 250 or 550sheet tray
6 Multipurpose feeder
Learning about the printer 10
7 Door A

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 USB printer port Connect the printer to a computer.
2 Power cord socket Connect the printer to an electrical outlet.
3 Ethernet port Connect the printer to a network.
Learning about the printer 11

Using the control panel

Use the To
1 Display View printing options, printer status, and error messages.
2 Arrow buttons Scroll through menus or move between screens and menu options.
3 Select button
4 Numeric keypad Enter numbers or symbols in an input field.
5 Power button Turn on or turn o the printer.
6 Backspace button Move the cursor backward and delete a character in an input field.
7 Indicator light Check the printer status.
8 Stop or Cancel button Stop the current printer task.
9 Back button Return to the previous screen.
10 Home button Go to the home screen.
Select menu options.
Save the setting.
Note: To turn o the printer, press and hold the power button for five seconds.

Understanding the status of the power button and indicator light

Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Loading paper and specialty media 12

Loading paper and specialty media

Setting the paper size and type

1 From the control panel, navigate to:
Settings >
2 Set the paper size and type.
> Paper > > Tray Con figur ation > > Paper Size/Type > > select a paper source
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings >
2 Configure the settings.
> Paper > > Media Configuration > > Universal Setup >

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media 13
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
Do not slide paper into the tray.
To avoid paper jams, make sure that the stack height is below the maximum paper
indicator.
fill
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media 14

Loading the multipurpose feeder

1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
twosided printing.
Load envelopes with the flap facedown on the left side.
Loading paper and specialty media 15
Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.

Linking trays

1 From the control panel, navigate to:
Settings >
> Paper > > Tray Configur ation > > Paper Size/Type >
2 Set the same paper size and paper type for the trays that you are linking.
3 From the control panel, navigate to:
Settings >
> Device > > Maintenance > > Config Menu > > Tray Configuration >
4 Set Tray Linking to Automatic.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
specified
paper type. To
Paper support 16

Paper support

Supported paper sizes

Paper size Standard
250sheet tray
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
210 x 148 mm (8.3 x 5.8 in.)
A5 LEF
148 x 210 mm (5.8 x 8.3 in.)
A6
105 x 148 mm (4.1 x 5.8 in.)
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Optional 250 or 550sheet tray
X X
X X
Multipurpose feeder Twosided
printing
X
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.9 x 5.8 in.)
Business card
50.8 x 88.9 mm (2 x 3.5 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
XX
XX XX
X
X
X
Paper support 17
Paper size Standard
250sheet tray
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm to 216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
Universal
105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.)
Universal
148 x 210 mm to 216 x 356 mm (5.83 x 8.27 in. to 8.5 x 14 in.)
Optional 250 or 550sheet tray
XX
XXX
X
Multipurpose feeder Twosided
printing
X
XX
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
XX
XX
XX
XX
XX
XX
X
X
X
X
X
X
Other Envelope
76.2 x 127 mm to 216 x 356 mm
( 3 x 5 in. to 8.5 x 14 in.)
XX
X
Paper support 18

Supported paper types

Paper type Standard
250sheet tray
Plain paper
Card stock X X X
Transparency
Recycled
Paper labels
2
Bond
Letterhead
Preprinted
Colored paper
Light paper
1
Optional 250 or 550sheet tray
X X
Multipurpose feeder Twosided printing
X
Heavy paper
Rough/Cotton
Envelope X X X
Rough envelope X X
1
Onesided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and twosided labels are not supported.
2
Bond and Heavy paper are supported in twosided printing up to 90‑g/m2 (24‑lb) paper weight.
2
X

Supported paper weights

Tray Multipurpose feeder Twosided printing
Paper weight
60–120 g/m
2
(16–32 lb) 60–216 g/m2 (16–58 lb) 60–90 g/m2 (16–24 lb)
Printing 19

Printing

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.

Printing from a mobile device

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Printready printer.
Before you begin, make sure that:
The printer is registered to the Google Cloud Print server.
The Cloud Print plugin is downloaded from the Google Play
1 From your Android
2 Tap > Print.
3 Select a printer, and then tap .
TM
mobile device, open a document or select a document from your
TM
store and is enabled in the mobile device.
manager.
file

Printing from a mobile device using AirPrint

The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrintcertified printer.
Notes:
Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
This application is supported only in some Apple devices.
1 From your mobile device, select a document from your
2 Tap the share icon, and then tap Print.
manager or launch a compatible application.
file
Printing 20
3 Select a printer.
If necessary, adjust the settings.
4 Print the document.
Printing from a mobile device using WiFi Direct®
WiFi Direct® is a printing service that lets you print to any WiFi Directready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see
“Connecting a mobile device to the printer” on page 61.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
Tap > Print.
Tap > Print.
Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Configuring confidential jobs
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Security > Confidential Print Setup.
3
Configure
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Confidential Job Expiration
the settings.
Note: When the limit is reached, the print jobs for that user name are deleted.
Set the expiration time for confidential print jobs.
Note: Confidential held jobs are stored in the printer until they are released or deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies.
Printing 21
Use To
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be Held
Keep duplicate documents
Set the printer to hold all print jobs.
Set the printer to print all documents with the same file name.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a fourdigit PIN.
6 Click OK or Print.
7 From the printer control panel, release the print job.
For confidential print jobs, navigate to:
Held jobs >
print job >
> select your user name > > Confidential > > enter the PIN > > select the
> configure the settings > > Print >
For other print jobs, navigate to:
Held jobs >
> Print >
> select your user name > > select the print job > >
For Macintosh users
1 With a document open, choose File > Print.
2 From the Preview or Media & Quality menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a fourdigit PIN.
4 Click Print.
5 From the printer control panel, release the print job. Navigate to:
Held jobs >
the print job >
> select your computer name > > Confidential > > enter the PIN > > select
> Print >
configure
the settings >
Printing 22

Printing a font sample list

1 From the control panel, navigate to:
Settings >
2 Select a font sample, and then press .
> Reports > > Print > > Print Fonts >

Placing separator sheets between copies

1 From the control panel, navigate to:
Settings >
2 Print the document.
> Print > > Layout > > Separator Sheets > > Between Copies >
Understanding the printer menus 23

Understanding the printer menus

Menu map

Device
Print
Paper
Network/Ports
Security
Preferences
EcoMode
Remote Operator Panel
Notifications
Power Management
Layout
Setup
Quality
XPS
PDF
Tr ay Configuration Media Configuration
Network Overview
Wireless
Ethernet
TCP/IP
SNMP
IPSec
Security Audit Log
Login Restrictions
Confidential Print Setup
Restore Factory Defaults
Maintenance
Visible Home Screen Icons
About this Printer
PostScript
PCL
HTML
Image
802.1x
LPD Configuration
HTTP/FTP Settings
USB
Restrict external network access
WiFi Direct
Solutions LDAP Settings
Erase Temporary Data Files
Miscellaneous
Reports
Help
Troubleshooting Print Quality Test Pages
Menu Settings Page
Device
Print All Guides
Connection Guide
Information Guide
Media Guide
Print
Network
Mono Quality Guide
Moving Guide
Print Quality Guide
Supplies Guide
Understanding the printer menus 24

Device

Preferences

Menu item Description
Display Language Set the language of the text that appears on the display.
Country/Region Identify the country or region that the printer is configured to
operate.
Run initial setup
No* Ye s
Displayed information
Display Text 1 (IP Address*) Display Text 2 (Date/Time*) Custom Text 1 Custom Text 2
Date and Time
Configure
Current Date and Time Manually Set Date and Time Date Format (DD‑MM‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone (Beijing (CST)*)
Date and Time
Network Time Protocol
Enable NTP (On*) NTP Server
Paper Sizes
U.S. Metric
Run the setup wizard.
Specify the information to appear on the home screen.
Configure the printer date and time.
Configure the settings for Network Time Protocol (NTP).
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup wizard determines the initial paper size setting.
Screen Timeout
5–300 seconds (60*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the idle time before the display shows the home screen or before the printer logs out a user account automatically.

Eco-Mode

Menu item Description
Print
Sides
1Sided* 2Sided
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify whether to print on one side or two sides of the paper.
Understanding the printer menus 25
Menu item Description
Print
Pages per Side
O* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side
Print
Toner Darkness
1–10 (8*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print multiple page images on one side of a sheet of paper.
Determine the lightness or darkness of text images.

Remote Operator Panel

Menu item Description
External VNC Connection
Don’t Allow* Allow
Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Authentication Type
None* Standard Authentication
VNC Password Specify the password to connect to the VNC client server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the authentication type when accessing the VNC client server.
Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates* Do not show estimates
Supplies
Custom Supply Notifications
Show the estimated supply status information.
Configure notification settings when the printer requires user intervention.
Note: This menu item appears only in the Embedded Web Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 26
Menu item Description
Error Prevention
Jam Assist
O On*
Error Prevention
Auto Continue
Disabled 5–255 (5*)
Error Prevention
Auto Reboot
Auto Reboot
Reboot always* Reboot never Reboot when idle
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Set the printer to check for jammed paper automatically.
Let the printer continue processing or printing a job automatically after clearing certain attendance conditions.
Set the printer to restart when an error occurs.
Set the number of automatic reboots that the printer can perform.
Set the number of seconds before the printer performs an automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Error Prevention
Display Short Paper Error
Autoclear* On
Error Prevention
Page Protect
O* On
Jam Content Recovery
Jam Recovery
Auto* O On
Note: An asterisk (*) next to a value indicates the factory default setting.
Show a readonly information of the reboot counter.
Set the printer to show a message when a short paper error occurs.
Note: Short paper refers to the size of the paper loaded.
Set the printer to process the entire page into the memory before printing it.
Set the printer to reprint jammed pages.
Understanding the printer menus 27

Power Management

Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing Enter Sleep Mode after printing*
Timeouts
Sleep Mode
1–60 minutes (15*)
Timeouts
Hibernate Timeout
Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month
Set the printer to stay in Ready mode or return to Sleep mode after printing.
Set the idle time before the printer begins operating in Sleep mode.
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate Do Not Hibernate*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set Hibernate Timeout to turn o the printer while an active Ethernet connection exists.

Restore Factory Defaults

Menu item Description
Restore Settings
Restore all settings Restore printer settings Restore network settings
Restore the printer factory default settings.
Understanding the printer menus 28

Maintenance

Config Menu
Menu item Description
USB Configuration
USB PnP
1* 2
USB Configuration
USB Speed
Full Auto*
Tra y Co nfig ura tio n
Tray Li n k i ng
Automatic* O
Tra y Co nfig ura tio n
Show Tray Insert Message
O Only for unknown sizes* Always
Tra y Co nfig ura tio n
A5 Loading
Short Edge Long Edge*
Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed capabilities.
Set the printer to link the trays that have the same paper type and paper size settings.
Display a message to select paper size and type after inserting the tray.
Specify the page orientation when loading A5 paper size.
Tra y Co nfig ura tio n
Paper Prompts
Auto* MP Feeder Manual Paper
Tra y Co nfig ura tio n
Envelope Prompts
Auto* MP Feeder Manual Envelope
Tra y Co nfig ura tio n
Action for Prompts
Prompt user* Continue Use current
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the paper source that the user fills when a prompt to load paper appears.
Set the paper source that the user fills when a prompt to load envelope appears.
Set the printer to resolve paper- or envelope-related change prompts.
Understanding the printer menus 29
Menu item Description
Reports
Menu Settings Page Event Log Event Log Summary HealthCheck Statistics
Supply Usage And Counters
Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter Reset Maintenance Counter
Printer Emulations
PPDS Emulation
O* On
Printer Emulations
PS Emulation
O On*
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Print reports about printer menu settings, status, and event logs.
Reset the supply page counter or view the total printed pages.
Set the printer to recognize and use the PPDS data stream.
Set the printer to recognize and use the PS data stream.
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O* On
Printer Emulations
Emulator Security
Disable Printer Message Access
On* O
Print Configuration
Font Sharpening
0–150 (24*)
Print Configuration
Print Density
Disabled* 1–5
Note: An asterisk (*) next to a value indicates the factory default setting.
Reset the emulator after a print job.
Disable access to the printer message during emulation.
Set a text point-size value below which the high‑frequency screens are used when printing font data.
Adjust the toner density when printing documents.
Understanding the printer menus 30
Menu item Description
Device Operations
Quiet Mode
O* On
Device Operations
Panel Menus
Enable* Disable
Device Operations
Safe Mode
O* On
Device Operations
Clear Custom Status
Device Operations
Clear all remotelyinstalled messages
Set the printer to reduce the amount of noise that it makes when printing.
Note: Enabling this setting slows down the overall performance of the printer.
Set the printer to show the control panel menus.
Note: This menu item appears only in the Embedded Web Server.
Set the printer to operate in a special mode, in which it attempts to continue oering as much functionality as possible, despite known issues.
For example, when set to On, and the duplex motor is nonfunctional, the printer performs onesided printing of the documents even if the job is twosided printing.
Note: This setting cannot be used when the tray is not fully inserted or the tray sensor is damaged.
Erase all custom messages.
Erase messages that were remotely installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized Sanitize all information on nonvolatile memory Erase all printer and network settings
Clear all settings and applications that are stored in the printer.

Visible Home Screen Icons

Menu Description
Change Language Bookmarks Held Jobs
Specify which icons to show on the home screen.

About this Printer

Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Understanding the printer menus 31
Menu item Description
Contact Personalize the printer name. The maximum length is 63 characters.

Print

Layout

Menu item Description
Sides
1Sided* 2Sided
Flip Style
Long Edge* Short Edge
Blank Pages
Print Do Not Print*
Collate
O [ 1,1,1, 2,2,2 ]* On [1,2,1,2,1,2]
Separator Sheets
None* Between Copies Between Jobs Between Pages
Separator Sheet Source
Tray [x ] ( 1*) Multipurpose Feeder
Specify whether to print on one side or two sides of the paper.
Determine which side of the paper is bound when performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets each printed information of the page to bind the job correctly.
Print blank pages that are included in a print job.
Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Pages per Side
O* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side
Note: An asterisk (*) next to a value indicates the factory default setting.
Print multiple page images on one side of a sheet of paper.
Understanding the printer menus 32
Menu item Description
Pages per Side Ordering
Horizontal* Reverse Horizontal Vertical Reverse Vertical
Pages per Side Orientation
Auto* Landscape Portrait
Pages per Side Border
None* Solid
Copies
1–9999 (1*)
Print Area
Normal* Whole Page
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page orientation.
Specify the orientation of a multiplepage document when using Pages per Side.
Print a border around each page image when using Pages per Side.
Specify the number of copies for each print job.
Set the printable area on a sheet of paper.

Setup

Menu item Description
Printer Language
PCL Emulation* PS Emulation
Resource Save
O* On
Print All Order
Alphabetical* Newest First Oldest First
Set the printer language.
Note: Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory.
Notes:
When set to
memory is needed. Resources associated with the inactive printer language are deleted.
When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When necessary, the printer shows memory full messages instead of deleting permanent resources.
Specify the order when you choose to print all held and confidential jobs.
the printer retains downloaded resources only until
O,
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 33

Quality

Menu item Description
Print Resolution
300 dpi 600 dpi* 1200 dpi 1200 Image Q 2400 Image Q
Pixel Boost
O* Fonts Horizontally Vertically Both directions
Toner Darkness
1 to 10 (8*)
Halftone
Normal* Detail
Brightness
6 to 6 (0*)
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Enable more pixels to print in clusters for clarity, in order to enhance text and images.
Determine the lightness or darkness of text images.
Enhance the printed output to have smoother lines with sharper edges.
Adjust the brightness of the printed output.
Contrast
0 to 5 (0*)
Gray Correction
Auto* Normal
Note: An asterisk (*) next to a value indicates the factory default setting.
Adjust the contrast of the printed output.
Adjust the contrast enhancement applied to images.
XPS
Menu item Description
Print Error Pages
O* On
Minimum Line Width
1–30 (2*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a test page that contains information on errors.
Set the minimum stroke width of any job printed in 1200 dpi.
Understanding the printer menus 34
PDF
Menu item Description
Scale To Fit
O* On
Annotations
Print Do Not Print*
Print PDF Error
O On*
Note: An asterisk (*) next to a value indicates the factory default setting.
Scale the page content to fit the selected paper size.
Specify whether to print annotations in the PDF.
Enable the printing of PDF error.

PostScript

Menu item Description
Print PS Error
O* On
Minimum Line Width
1–30 (2*)
Print a page that describes the PostScript® error.
Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is
Set the minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
flushed.
Lock PS Startup Mode
O On*
Wait Timeout
O On* (40 seconds)
Note: An asterisk (*) next to a value indicates the factory default setting.
Disable the SysStart file.
Enable the printer to wait for more data before canceling a print job.
PCL
Menu item Description
Font Source
Resident* All
Font Name
[List of available fonts] Courier*
Note: An asterisk (*) next to a value indicates the factory default setting.
Select the source which contains the default font selection.
Select a font from the specified font source.
Understanding the printer menus 35
Menu item Description
Symbol Set
[List of available symbol set] 10U PC8*
Pitch
0.08–100 (10*)
Orientation
Portrait* Landscape Reverse Portrait Reverse Landscape
Lines per Page
1–255
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the languages or specific programs such as math symbols for scientific text.
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of inch of type.
Specify the orientation of text and graphics on the page.
Specify the number of lines of text for each page printed through the PCL® data stream.
Notes:
space characters in a horizontal
fixed
dierent
This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default margins of the page.
60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm* 203 mm
Auto CR after LF
O* On
Auto LF after CR
O* On
Tra y Renu mbe r
Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope
Set the initial minimum stroke width of any job printed in 1200 dpi.
Set the width of the logical page on A4size paper.
Note: Logical page is the space on the physical page where data is printed.
Set the printer to perform a carriage return after a line feed control command.
Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line.
Set the printer to perform a line feed after a carriage return control command.
Configure the printer to work with a dierent print driver or custom application that uses a dierent set of source assignments to request a given paper source.
Tra y Renu mbe r
View Factory Defaults
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the factory default value assigned for each paper source.
Understanding the printer menus 36
Menu item Description
Tra y Renu mbe r
Restore Defaults
Print Timeout
O On* (90 seconds)
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore the tray renumber values to their factory defaults.
Set the printer to end a print job after it has been idle for the specified amount of time.

HTML

Menu item Description
Font Name
Times*
Font Size
1–255 (12*)
Scale
1–400% (100*)
Orientation
Portrait* Landscape
Set the font to use when printing HTML documents.
Set the font size to use when printing HTML documents.
Scale HTML documents for printing.
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Backgrounds
Do Not Print Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the page margin for HTML documents.
Print background information or graphics in HTML documents.

Image

Menu item Description
Auto Fit
On O*
Invert
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation settings for the image.
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Understanding the printer menus 37
Menu item Description
Scaling
Anchor Top Left Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width
Orientation
Portrait* Landscape Reverse Portrait Reverse Landscape
Note: An asterisk (*) next to a value indicates the factory default setting.
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Specify the orientation of text and graphics on the page.

Paper

Tray Configuration
Menu item Description
Default Source
Tray [x ] ( 1*) MP Feeder Manual Paper Manual Envelope
Paper Size/Type
Tray [x ] MP Feeder Manual Paper Manual Envelope
Substitute Size
O Statement/A5 Letter/A4 All Listed*
Set the paper source for all print jobs.
Note: MP Feeder appears only when Configure MP is set to Cassette.
Specify the paper size or paper type loaded in each paper source.
Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source.
Notes:
O prompts the user to load the required paper size.
Statement/A5 prints A5size document on statement when loading
statement, and statementsize jobs on A5 paper size when loading A5.
Letter/A4 prints A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 38
Menu item Description
Configure MP
Cassette* Manual First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
When set to Cassette, the printer treats the multipurpose feeder like a
tray.
When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches Millimeters
Portrait Width
3–52 inches (8.5*) 76–1321 mm (216*)
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the international factory default setting.
Set the portrait width of the universal paper.
Portrait Height
3–52 inches (14*)
76.2–1321 mm (356*)
Feed Direction
Short Edge* Long Edge
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the portrait height of the universal paper.
Set the printer to pick paper from the short edge or long edge direction.
Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Understanding the printer menus 39
Media Types
Menu item Description
Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X]
Network/Ports

Network Overview

Specify the texture, weight, and orientation of the paper.
Menu item Description
Active Adapter
Auto* Standard Network Wireless
Network Status Show the connection status of the printer network.
Display Network Status on Printer
On* O
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Network Job Timeout
O On* (90 seconds)
Specify how a network is connected.
Note: Wireless appears only when a wireless network adapter is installed.
Show the network status on the display.
Note: This setting removes all network configuration settings.
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 40
Menu item Description
Banner Page
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a banner page.

Wireless

Menu item Description
Setup On Printer Panel
Choose Network Add WiFi Network
Network Name
Network Mode
Infrastructure
Wireless Security Mode
Disabled* WEP WPA2/WPA - Personal WPA2 - Personal
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server.
WiFi Protected Setup
Start Push Button Method Start PIN Method
Enable WiFi Direct
On O*
Compatibility
802.11b/g/n (2.4GHz)*
Wireless Security Mode
Disabled* WEP WPA2/WPA-Personal WPA2-Personal
802.1x - RADIUS
WEP Authentication Mode
Auto* Open Shared
Establish a wireless network and enable network security.
Notes:
Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point (wireless router) are pressed within a given time.
Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings of the access point.
Set the printer to connect directly to Wi-Fi devices.
Specify the wireless standard for the wireless network.
Set the type of security for connecting the printer to wireless devices.
Set the type of Wireless Encryption Protocol (WEP) used by the printer.
Note: This menu item appears only if Wireless Security Mode is set to WEP.
Understanding the printer menus 41
Menu item Description
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Set PSK Set the password for secure wireless connection.
WPA2/WPAPersonal
AES*
802.1x Encryption Mode
WPA+ WPA2*
IPv4
Enable DHCP
On* O
IPv4
Set Static IP Address
IP Address Netmask Gateway
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal.
Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal.
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set to 802.1x - Radius.
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP addressing and configuration information dynamically to clients.
Set the static IP address of your printer.
IPv6
Enable IPv6
On* O
IPv6
Enable DHCPv6
O* On
IPv6
Stateless Address Autoconfiguration
O On*
IPv6
DNS Address
IPv6
Address Prefix
0–128 (64*)
Enable IPv6 in the printer.
Enable DHCPv6 in the printer.
Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router.
Specify the DNS server address.
Specify the address prefix.
Understanding the printer menus 42
Menu item Description
IPv6
All IPv6 Addresses
IPv6
All IPv6 Router Addresses
Network Address
UAA LAA
PCL SmartSwitch
On* O
PS SmartSwitch
On* O
Mac Binary PS
Auto* On O
Show all IPv6 addresses.
Show all IPv6 router addresses.
View the network addresses.
Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is incoming data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine
o,
On processes raw binary PostScript print jobs.
O filters print jobs using the standard protocol.

Ethernet

Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On* O
IPv4
Set Static IP Address
IP Address Netmask Gateway
IPv6
Enable IPv6
On* O
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP addressing and
Set the static IP address of your printer.
Enable IPv6 in the printer.
configuration
information to clients in a dynamic manner.
Understanding the printer menus 43
Menu item Description
IPv6
Enable DHCPv6
O* On
IPv6
Stateless Address Autoconfiguration
On* O
IPv6
DNS Address
IPv6
Address
IPv6
All IPv6 Addresses
IPv6
All IPv6 Router Addresses
Network Address
UAA LAA
Prefix
0–128 (64*)
Enable DHCPv6 in the printer.
Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router.
Specify the DNS server address.
Specify the address prefix.
Show all IPv6 addresses.
Show all IPv6 router addresses.
Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
On* O
PS SmartSwitch
On* O
Mac Binary PS
Auto* On O
Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
On processes raw binary PostScript print jobs.
O filters print jobs using the standard protocol.
Energy Ecient Ethernet
Auto* On O
Note: An asterisk (*) next to a value indicates the factory default setting.
Reduce power consumption when the printer does not receive data from the Ethernet network.
Understanding the printer menus 44
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Note: This menu item appears only in the Embedded Web Server.
Allow DHCP/BOOTP to update NTP server
On* O
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
On* O
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Specify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
Enable DDNS
O* On
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Note: This menu item appears only in the Embedded Web Server.
Assign an IP address automatically.
in dierent domains on the network.
Note: This menu item appears only in the Embedded Web Server.
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On* O
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Update multicast DNS settings.
Allow the BOOTP to assign a printer IP address.
Understanding the printer menus 45
Menu item Description
Restricted Server List Specify an IP address for the TCP connections.
Notes:
This menu item appears only in the Embedded Web Server.
Use a comma to separate each IP address.
You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports* Block Printing Only Block Printing and HTTP Only
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Outbound Trac Maximum Speed
Disabled* Enabled
Enable TLSv1.0
On* O
Enable TLSv1.1
On* O
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in the Embedded Web Server.
Specify a raw port number for printers connected on a network.
Enable the printer maximum transfer rate.
Enable the TLSv1.0 protocol.
Enable the TLSv1.1 protocol.

SNMP

Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 46
Menu item Description
SNMP Versions 1 and 2c
Enabled
O On*
Allow SNMP Set
O On*
Enable PPM MIB
O On*
SNMP Community
SNMP Version 3
Enabled
O
On* Context Name Set Read/Write Credentials
User Name
Authentication Password
Privacy Password Set Readonly Credentials
User Name
Authentication Password
Privacy Password Authentication Hash
MD5
SHA1* Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy* Privacy Algorithm
DES
AES128*
Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications.
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.

IPSec

Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 47
Menu item Description
Enable IPSec
O* On
Base Configuration
Default* Compatibility Secure
DH (DieHellman) Group Proposal
modp2048 (14)* modp3072 (15) modp4096 (16) modp6144 (17)
Proposed Encryption Method
3DES AES*
Proposed Authentication Method
SHA1 SHA256* SHA512
Enable Internet Protocol Security (IPSec).
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to On.
Set the IPSec encryption.
Note: This menu item appears only when Base to Compatibility.
Specify the encryption and authentication methods to connect to a network securely.
Note: These menu items appear only when Base set to Compatibility.
Configuration
Configuration
is set
is
IKE SA Lifetime (Hours)
1 2 4 8 24*
IPSec SA Lifetime (Hours)
1 2 4 8* 24
IPSec Device Certificate Specify an IPSec certificate.
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the amount of time before a new authentication key is generated.
Note: These menu items appear only when Base set to Secure.
Note: This menu item appears only when Enable IPSec is set to On.
Configuration
is
Understanding the printer menus 48
Menu item Description
PreShared Key Authenticated Connections
Host [x]
Address
Key
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to On.

802.1x

Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Let the printer join networks that require authentication before allowing access.
LPD
Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
LPD Banner Page
O* On
LPD Trailer Page
O* On
LPD Carriage Return Conversion
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the timeout value to stop the Line Printer Daemon (LPD) server from waiting indefinitely for hung or invalid print jobs.
Print a banner page for all LPD print jobs.
Note: A banner page is the separator of print jobs and to identify the originator of the print job request.
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the line.
page of a print job used as a
first
position on the same
first
Understanding the printer menus 49
HTTP/FTP Settings
Menu item Description
Enable HTTP Server
O On*
Enable HTTPS
O On*
Force HTTPS Connections
On O*
Enable FTP/TFTP
O On*
Local Domains Specify domain names for HTTP and FTP servers.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
Access the Embedded Web Server to monitor and manage the printer.
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force the printer to use the HTTPS connections.
Send files using FTP.
Note: This menu item appears only in the Embedded Web Server.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP Requests
1–299 (30*)
Retries for HTTP/FTP Requests
1–299 (3*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the amount of time before the server connection stops.
Set the number of retries to connect to the HTTP/FTP server.
USB
Menu item Description
PCL SmartSwitch
O On*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Understanding the printer menus 50
Menu item Description
PS SmartSwitch
O On*
Mac Binary PS
On Auto* O
Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine incoming
o,
When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
When set to O, the printer filters PostScript print jobs using the standard
protocol.
Enable USB Port
Disable Enable*
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable the standard USB port.

Restrict external network access

Menu item Description
Restrict external network access
O* On
External network address Specify the network addresses with restricted access.
Email address for notification Specify an email address to send a notification of logged events.
Ping frequency
1–300 (10*)
Subject Specify the subject and message of the notification email.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Restrict access to network sites.
Specify the network query interval in seconds.
WiFi Direct
Note: This menu appears only when a direct WiFi network is the active network.
Understanding the printer menus 51
Menu item Description
SSID Specify the service set identifier (SSID) of the WiFi network.
Preferred Channel Number
1–11 (6*) Auto
Set PSK Set the preshared key (PSK) to authenticate and validate users on a WiFi
Show PSK on Setup Page
O On*
Group Owner IP Address Specify the IP address of the group owner.
AutoAccept Push Button Requests
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the preferred channel of the WiFi network.
connection.
Show the PSK on the Network Setup Page.
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.

Security

Security Audit Log

Menu item Description
Enable Audit
O* On
Enable Remote Syslog
O* On
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Port
1–65535 (514*)
Remote Syslog Method
Normal UDP* Stunnel
Note: An asterisk (*) next to a value indicates the factory default setting.
Record the events in the secure audit log and remote syslog.
Send audit logs to a remote server.
Specify the remote syslog port.
Specify a syslog method to transmit logged events to a remote server.
Understanding the printer menus 52
Menu item Description
Remote Syslog Facility
0 Kernel Messages 1 UserLevel Messages 2 Mail System 3 System Daemons 4 Security/Authorization
Messages* 5 Messages Generated
Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Security/Authorization
Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 (local0) 17 Local Use 1 (local1) 18 Local Use 2 (local2) 19 Local Use 3 (local3) 20 Local Use 4 (local4) 21 Local Use 5 (local5) 22 Local Use 6 (local6) 23 Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote server.
Severity of Events to Log
0 Emergency 1 Alert 2 Critical 3 Error 4 Warning* 5 ‑ Notice 6 Informational 7 Debug
Remote Syslog NonLogged Events
O* On
Admin’s Email Address Send email notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the priority level cuto for logging messages and events.
Send all events, regardless of severity level, to the remote server.
Understanding the printer menus 53
Menu item Description
Email Log Cleared Alert
O* On
Email Log Wrapped Alert
O* On
Log Full Behavior
Wrap Over Older Entries* Email Log Then Delete All
Entries
Email % Full Alert
O* On
% Full Alert Level
1–99 (90*)
Email Log Exported Alert
O* On
Email Log Settings Changed Alert
O* On
Send email notification to the administrator when a log entry is deleted.
Send email notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
Resolve log storage issues when the log fills its allotted memory.
Send email notification to the administrator when the log fills its allotted memory.
Send email notification to the administrator when a log is exported.
Send email notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)* CR (\r) CRLF (\r\n)
Digitally Sign Exports
O* On
Clear Log Delete all audit logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the log file terminates the end of each line.
Add a digital signature to each exported log file.

Login Restrictions

Menu item Description
Login failures
1–10 (3*)
Failure time frame
1–60 minutes (5*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the number of failed login attempts before the user gets locked out.
Specify the time frame between failed login attempts before the user gets locked out.
Understanding the printer menus 54
Menu item Description
Lockout time
1–60 minutes (5*)
Web Login Timeout
1–120 minutes (10*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the lockout duration.
Specify the delay for a remote login before the user is logged o automatically.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10 (0*)
Confidential Job Expiration
O* 1 Hour 4 Hours 24 Hours 1 Week
Set the number of times an invalid PIN can be entered.
Notes:
A value of zero turns o this setting.
When the limit is reached, the print jobs for that user name and PIN are
deleted.
Set the expiration time for confidential print jobs.
Notes:
If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the new default value.
If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O* 1 Hour 4 Hours 24 Hours 1 Week
Verify Job Expiration
O* 1 Hour 4 Hours 24 Hours 1 Week
Reserve Job Expiration
O* 1 Hour 4 Hours 24 Hours 1 Week
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the expiration time for a print job that you want to repeat.
Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Set the expiration time that the printer stores print jobs for printing later.
Understanding the printer menus 55
Menu item Description
Require All Jobs to be Held
O* On
Keep duplicate documents
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to hold all print jobs.
Allow the storage of documents with the same file name.

Erase Temporary Data Files

Menu item Description
Stored in onboard memory
O* On
Note: An asterisk (*) next to a value indicates the factory default setting.
Delete all files stored on the printer memory.

Solutions LDAP Settings

Menu item Description
Follow LDAP Referrals
O* On
LDAP Certificate Verification
Ye s No*
Search the dierent servers in the domain for the logged-in user account.
Enable verification of LDAP certificates.

Miscellaneous

Menu item Description
Print Permission
O* On
Security Reset Jumper
Enable “Guest” access* No Eect
Allow the user to print.
Specify user access to the printer.
Notes:
The jumper is located beside a lock icon on the controller board.
Enable “Guest” access gives anyone access to all aspects of the printer.
No Eect may make access to the printer impossible when the required
security information is unavailable.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 56
Menu item Description
Minimum Password Length
0–32
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the password length.

Reports

Menu Settings Page

Menu item Description
Menu Settings Page Print a report that contains the printer menus.

Device

Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.

Print

Menu item Description
Print Fonts
PCL Fonts PostScript Fonts
Print samples and information about the fonts that are available in each printer language.

Network

Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected to print servers.
WiFi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
WiFi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Understanding the printer menus 57

Help

Menu item Description
Print All Guides Prints all the guides
Connection Guide Provides information about connecting the printer locally (USB) or to a network
Information Guide Provides information about the printer
Media Guide Provides information about loading paper and specialty media
Mono Quality Guide Provides information about solving mono print quality settings
Moving Guide Provides information about moving, locating, or shipping the printer
Print Quality Guide Provides information about solving print quality issues
Supplies Guide Provides information about ordering supplies

Troubleshooting

Troubleshooting

Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.

Printing the Menu Settings Page

1 From the control panel, navigate to:
Settings >
2 Select Menu Settings Page, and then press .
> Reports >
Securing the printer 58

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data, turn o the printer.
To e r a s e n o n volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:
1 From the control panel, navigate to:
Settings >
on nonvolatile memory >
2 Select either Start initial setup or Leave printer
> Device > > Maintenance > > Out of Service Erase > > Sanitize all information
> Ye s >
oine
, and then press .

Restoring factory default settings

1 From the control panel, navigate to:
Settings >
2 Select Ye s , and then press .
> Device > > Restore Factory Defaults > > Restore all settings >
Securing the printer 59

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to store operating system, device settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
The printer is being decommissioned.
The printer is being moved to a dierent department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.
Maintaining the printer 60

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.

Networking

Connecting the printer to a WiFi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to Settings > >
Network/Ports >
1 From the control panel, navigate to:
Settings >
>
2 Select a WiFi network, and then type the network password.
Note: For WiFinetworkready printer models, a prompt for WiFi network setup appears during initial
setup.
> Network Overview > > Active Adapter > > Auto >
> Network/Ports > > Wireless > > Setup On Printer Panel > > Choose Network
Connecting the printer to a wireless network using WiFi Protected Setup (WPS)
Before you begin, make sure that:
The access point (wireless router) is WPS‑certified or WPScompatible. For more information, see the
documentation that came with your access point.
A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings >
Using the Push Button method
From the control panel, navigate to:
1
Settings >
Button Method >
2 Follow the instructions on the display.
> Network/Ports > > Network Overview > > Active Adapter > > Auto >
> Network/Ports > > Wireless > > WiFi Protected Setup > > Start Push
Maintaining the printer 61
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
Settings >
Method >
> Network/Ports > > Wireless > > WiFi Protected Setup > > Start PIN
2 Copy the eightdigit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address
Notes:
field.
To know the IP address, see the documentation that came with your access point.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eightdigit PIN, and then save the changes.

Connecting a mobile device to the printer

Before connecting your mobile device, make sure to do the following:
Enable Wi‑Fi Direct in the printer. From the control panel, navigate to:
Settings >
View the Wi‑Fi Direct SSID. From the control panel, navigate to:
> Network/Ports > > Wireless > > Enable WiFi Direct > > On >
Settings >
> Network/Ports > > WiFi Direct > > SSID >
View the preshared key (PSK). From the control panel, navigate to:
Settings >
> Network/Ports > > WiFi Direct > > Set PSK >
Connecting using WiFi Direct
1
From the mobile device, go to the settings menu.
2 Enable WiFi, and then tap Wi‑Fi Direct.
3 Select the printer SSID.
4 Confirm the connection on the printer control panel.
Connecting using WiFi
From the mobile device, go to the settings menu.
1
2 Tap WiFi, and then select the printer SSID.
Note: The string “DIRECT-xy” (where xy are two random characters) is added before the SSID.
3 Enter the preshared key.
Note: The preshared key is the password.
Maintaining the printer 62
Deactivating the WiFi network
1 From the printer control panel, navigate to:
Settings >
Network >
2 Follow the instructions on the display.
> Network/Ports > > Network Overview > > Active Adapter > > Standard

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Notes:
Perform this task after every few months.
Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lintfree cloth.
Notes:
the printer, and then unplug the power cord from the electrical outlet.
o
Do not use household cleaners or detergents, as they may damage the finish of the printer.
Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
or electrical shock, connect the power cord
fire

Ordering parts and supplies

To order parts and supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter or A4size plain paper.

Checking the status of parts and supplies

1 From the control panel, navigate to:
Settings >
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
> Reports > > Device > > Device Statistics >
Maintaining the printer 63

Ordering a toner cartridge

Notes:
The estimated cartridge yield is based on the ISO/IEC 19752 standard.
Extremely low print coverage for extended periods of time may negatively aect actual yield.
To order a toner cartridge, contact the place where you purchased the printer.

Ordering an imaging unit

To order an imaging unit, contact the place where you purchased the printer.

Ordering a maintenance kit

To order a maintenance kit, contact the place where you purchased the printer.
Configuring
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
supply
notifications

Replacing parts and supplies

Replacing the toner cartridge

1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 64
2 Remove the used toner cartridge.
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 65
5 Close door A.

Replacing the imaging unit

1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the toner cartridge.
Maintaining the printer 66
3 Remove the used imaging unit.
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may future print jobs.
the quality of
aect
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 67
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
7 Close door A.

Replacing the pick tires

1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 68
Maintaining the printer 69
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
Maintaining the printer 70
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
or electrical shock, connect the power cord
fire
9 Turn on the printer.

Replacing the pick roller assembly

1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
Maintaining the printer 71
4 Remove the tray insert, and then
the tray base.
flip
Maintaining the printer 72
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
Maintaining the printer 73
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
Maintaining the printer 74
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
11 Turn on the printer.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
Maintaining the printer 75
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
If the printer does not have a caster base but is
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.
flooring.
configured
with optional trays or output options, then remove
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

When shipping the printer, use the original packaging or contact the place where you purchased the printer.

Saving energy and paper

Configuring the power save mode settings
Sleep mode
1
From the control panel, navigate to:
Settings >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1
From the control panel, navigate to:
Settings >
2 Select the amount of time before the printer enters Hibernate mode.
> Device > > Power Management > > Timeouts > > Sleep Mode >
> Device > > Power Management > > Timeouts > > Hibernate Timeout >
Notes:
Make sure to wake the printer from Hibernate mode before sending a print job.
To wake the printer from Hibernate mode, press the power button.
The Embedded Web Server is disabled when the printer is in Hibernate mode.
Maintaining the printer 76

Conserving supplies

Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
Print multiple pages on a single sheet of paper.
Use the preview feature to see how the document looks like before printing it.
Print one copy of the document to check its content and format for accuracy.
Clearing jams 77

Clearing jams

Avoiding jams

Load paper properly
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
Push the tray firmly into the printer after loading paper.
indicator.
fill
Clearing jams 78
Use recommended paper
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:
When Jam Assist is set to On, the printer automatically
after a jammed page has been cleared. Check your printed output for blank pages.
flushes
blank pages or partially printed pages
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Standard bin
2 Rear door
3 Tray [x ]
4 Multipurpose feeder
5 Door A
Clearing jams 79

Paper jam in door A

1 Remove the tray.
2 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 80
3 Remove the toner cartridge.
4 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may future print jobs.
the quality of
aect
5 Remove the jammed paper.
Clearing jams 81
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Clearing jams 82
8 Close the door.
9 Insert the tray.

Paper jam in the rear door

1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 83
3 Close the rear door.

Paper jam in the standard bin

Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

Paper jam in the duplex unit

1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 84
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.

Paper jam in trays

1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 85
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.

Paper jam in the multipurpose feeder

1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 86
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Troubleshooting 87

Troubleshooting

Configuring the SMTP server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > Email Alerts Setup.
3 From the Email Setup section,
configure
the settings.
4 Click Save.

Network connection problems

Cannot open Embedded Web Server

Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
Notes:
View the IP address on the home screen.
An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Go to step 2. Turn on the printer.
Go to step 3. Type the correct
printer IP address in the address
field.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
Internet Explorer version 11 or later
Microsoft Edge
Safari version 6 or later
Google Chrome
Mozilla Firefox version 24 or later
Is your browser supported?
TM
version 32 or later
Go to step 4. Install a supported
browser.
Troubleshooting 88
Action Yes No
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer.
Are the cable connections secure?
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Go to step 5. Contact your
Go to step 6. Secure the cable
Go to step 7. Contact your
The problem is solved.
Cannot connect the printer to the WiFi network
administrator.
connections.
administrator.
Contact your
dealer.
Action Yes No
Step 1
Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings >
> Active Adapter > > Auto >
Can the printer connect to the WiFi network?
Step 2
Check if the correct WiFi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct WiFi network?
Step 3
Connect to the correct WiFi network. For more information, see
“Connecting the printer to a WiFi network” on page 60.
Can the printer connect to the WiFi network?
> Network/Ports > > Network Overview >
The problem is solved.
Go to step 4. Go to step 3.
The problem is solved.
Go to step 2.
Go to step 4.
Troubleshooting 89
Action Yes No
Step 4
Check the wireless security mode. From the control panel, navigate to:
Settings >
Wireless Security Mode >
Is the correct wireless security mode selected?
Step 5
Select the correct wireless security mode.
Can the printer connect to the WiFi network?
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the password.
Can the printer connect to the WiFi network?
> Network/Ports > > Wireless > >
Go to step 6. Go to step 5.
The problem is solved.
The problem is solved.
Go to step 6.
Contact your
dealer.

Checking the printer connectivity

1 From the control panel, navigate to:
Settings >
> Reports > > Network > > Network Setup Page >
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.

Issues with supplies

Replace cartridge, printer region mismatch

Install the correct toner cartridge.
NonPrinter Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting 90
All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine supply or part from the printer manufacturer.
simultaneously for 15 seconds.

Paper feed problems

Envelope seals when printing

Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Go to step 2. The problem is
solved.
Contact your
dealer. The problem is
solved.
Settings > > Paper > > Tray Configuration > >
Paper Size/Type >
b Send the print job.
Does the envelope seal when printing?
Troubleshooting 91

Collated printing does not work

Action Yes No
Step 1
a From the control panel, navigate to:
Settings >
> Print > > Layout > > Collate >
b Set Collate to On [1,2,1,2,1,2], and then press .
c Print the document.
Is the document collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 2.
Go to step 3.
Contact your
dealer.
Are the pages collated correctly?

Tray linking does not work

Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
Step 2
a From the control panel, navigate to:
Settings >
Paper Size/Type >
> Paper > > Tray Configuration > >
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
The problem is solved.
The problem is solved.
Go to step 2.
Go to step 3.
Do the trays link correctly?
Troubleshooting 92
Action Yes No
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 15.
The problem is solved.
b Print the document.
Do the trays link correctly?

Paper frequently jams

Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
Make sure that the paper guides are positioned correctly.
Make sure that the stack height is below the maximum
paper fill indicator.
Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Go to step 2. The problem is
Contact your
solved.
dealer.
Do paper jams occur frequently?
Step 2
a From the control panel, navigate to:
Settings >
Paper Size/Type >
> Paper > > Tray Configuration > >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Contact your
dealer. The problem is
solved.
Troubleshooting 93

Jammed pages are not reprinted

Action Yes No
1 From the control panel, navigate
to:
Settings >
Notifications >
Content Recovery >
2 In the Jam Recovery menu, select
On or Auto, and then press
Are the jammed pages reprinted?
> Device > >
> Jam

Printing problems

Print quality is poor

Blank or white pages
The problem is solved. Contact your
.
dealer.
Contact your dealer.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
to
Troubleshooting 94
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the print dark?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on > Paper Size/Type.
b Print the document.
Is the print dark?
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Go to step 5. Go to step 6.
Go to step 6. The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the print dark?
Troubleshooting 95
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a supported one.
Go to step 2. The problem is
solved.
b Print the document.
Are fine lines not printed correctly?
Step 2
a Increase toner darkness.
From the control panel, navigate to: Settings > Print > Quality > Toner Darkness
Contact your
dealer. The problem is
solved.
b Print the document.
Are fine lines not printed correctly?
to
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
to
Troubleshooting 96
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the paper folded or wrinkled?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on > Paper Size/Type.
b Print the document.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the paper folded or wrinkled?
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
to
Troubleshooting 97
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Does gray background appear on prints?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact your
dealer. The problem is
solved.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on > Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
to
Troubleshooting 98
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Do horizontal light bands appear on prints?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Incorrect margins
Go to step 2. The problem is
solved.
Contact your
dealer. The problem is
solved.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
The problem is solved.
Go to step 2.
b Print the document.
Are the margins correct?
to
Troubleshooting 99
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on > Paper Size/Type.
b Print the document.
Are the margins correct?
Light print
The problem is solved.
Contact your
dealer.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the print light?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
Go to step 3. The problem is
solved.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
to
Is the print light?
Troubleshooting 100
Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on > Paper Size/Type
b Print the document.
Is the print light?
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Step 5
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the print light?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For nontouchscreen printer models, press
navigate through the settings.
to
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