Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Using the control panel......................................................................................................................................11
Understanding the status of the power button and indicator light........................................................11
Loading paper and specialty media..........................................................12
Setting the paper size and type..................................................................................................................... 12
Configuring Universal paper settings........................................................................................................... 12
Paper support.............................................................................................. 16
Supported paper sizes......................................................................................................................................16
Supported paper types.....................................................................................................................................18
Supported paper weights................................................................................................................................ 18
Printing from a computer..................................................................................................................................19
Printing from a mobile device......................................................................................................................... 19
Printing confidential and other held jobs.....................................................................................................21
Printing a font sample list................................................................................................................................22
Placing separator sheets between copies................................................................................................. 22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Printing the Menu Settings Page...................................................................................................................57
Securing the printer................................................................................... 58
Locating the security slot................................................................................................................................ 58
Statement of Volatility......................................................................................................................................59
Maintaining the printer.............................................................................. 60
Cleaning the printer..........................................................................................................................................62
Ordering parts and supplies...........................................................................................................................62
Replacing parts and supplies.........................................................................................................................63
Moving the printer.............................................................................................................................................74
Saving energy and paper................................................................................................................................75
Identifying jam locations..................................................................................................................................78
Paper jam in door A.......................................................................................................................................... 79
Paper jam in the rear door..............................................................................................................................82
Paper jam in the standard bin........................................................................................................................83
Paper jam in the duplex unit...........................................................................................................................83
Paper jam in trays..............................................................................................................................................84
Paper jam in the multipurpose feeder......................................................................................................... 85
Issues with supplies..........................................................................................................................................89
Paper feed problems........................................................................................................................................90
Contacting your dealer....................................................................................................................................112
Upgrading and migrating......................................................................... 113
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer8
Learning about the printer
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 1.1 to 35°C (34 to 95°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
sturdy, and stable surface.
flat,
or electrical shock, connect the power cord
fire
Learning about the printer9
1Top30 5 m m (1 2 i n. )
2Rear100 mm (3.94 in.)
3Right side 110 mm (4.33 in.)
4Front305 mm (12 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5Left side65 mm (2.56 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see
optional trays” on page 118.
“Installing
1Control panel
2Standard bin
3Controller board access cover
4Standard 250‑sheet tray
5Optional 250‑ or 550‑sheet tray
6Multipurpose feeder
Learning about the printer10
7Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use theTo
1USB printer portConnect the printer to a computer.
2Power cord socket Connect the printer to an electrical outlet.
3Ethernet portConnect the printer to a network.
Learning about the printer11
Using the control panel
Use theTo
1DisplayView printing options, printer status, and error messages.
2Arrow buttonsScroll through menus or move between screens and menu options.
3Select button
4Numeric keypadEnter numbers or symbols in an input field.
5Power buttonTurn on or turn o the printer.
6Backspace buttonMove the cursor backward and delete a character in an input field.
7Indicator lightCheck the printer status.
8Stop or Cancel button Stop the current printer task.
9Back buttonReturn to the previous screen.
10Home buttonGo to the home screen.
• Select menu options.
• Save the setting.
Note: To turn o the printer, press and hold the power button for five seconds.
Understanding the status of the power button and
indicator light
Indicator lightPrinter status
OThe printer is o or in Hibernate mode.
BlueThe printer is ready or processing data.
RedThe printer requires user intervention.
Power button lightPrinter status
OThe printer is o, ready, or processing data.
Solid amberThe printer is in Sleep mode.
Blinking amberThe printer is in Hibernate mode.
Loading paper and specialty media12
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings >
2 Set the paper size and type.
> Paper > > Tray Con figur ation > > Paper Size/Type > > select a paper source
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings >
2 Configure the settings.
> Paper > > Media Configuration > > Universal Setup >
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media13
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
indicator.
fill
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media14
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Loading paper and specialty media15
• Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 From the control panel, navigate to:
Settings >
> Paper > > Tray Configur ation > > Paper Size/Type >
2 Set the same paper size and paper type for the trays that you are linking.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
specified
paper type. To
Paper support16
Paper support
Supported paper sizes
Paper sizeStandard
250‑sheet
tray
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
210 x 148 mm
(8.3 x 5.8 in.)
A5 LEF
148 x 210 mm
(5.8 x 8.3 in.)
A6
105 x 148 mm
(4.1 x 5.8 in.)
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
Optional
250‑ or 550‑sheet
tray
XX
XX
Multipurpose feederTwo‑sided
printing
X
X
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Hagaki
100 x 148 mm
(3.9 x 5.8 in.)
Business card
50.8 x 88.9 mm
(2 x 3.5 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
Executive
184 x 267 mm
(7.3 x 10.5 in.)
Letter
216 x 279 mm
(8.5 x 11 in.)
XX
XX XX
X
X
X
Paper support17
Paper sizeStandard
250‑sheet
tray
Legal
216 x 356 mm
(8.5 x 14 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
Universal
105 x 148 mm to 216 x 356 mm
(4.13 x 5.83 in. to 8.5 x 14 in.)
Universal
148 x 210 mm to 216 x 356 mm
(5.83 x 8.27 in. to 8.5 x 14 in.)
Optional
250‑ or 550‑sheet
tray
XX
XXX
X
Multipurpose feederTwo‑sided
printing
X
XX
7 3/4 Envelope (Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
XX
XX
XX
XX
XX
XX
X
X
X
X
X
X
Other Envelope
76.2 x 127 mm to
216 x 356 mm
( 3 x 5 in. to 8.5 x 14 in.)
XX
X
Paper support18
Supported paper types
Paper typeStandard
250‑sheet
tray
Plain paper
Card stockXXX
Transparency
Recycled
Paper labels
2
Bond
Letterhead
Preprinted
Colored paper
Light paper
1
Optional
250‑ or 550‑sheet
tray
XX
Multipurpose feeder Two‑sided printing
X
Heavy paper
Rough/Cotton
EnvelopeXXX
Rough envelopeXX
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Set the idle time before the printer begins operating in Sleep
mode.
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Restore Factory Defaults
Menu itemDescription
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Understanding the printer menus28
Maintenance
Config Menu
Menu itemDescription
USB Configuration
USB PnP
1*
2
USB Configuration
USB Speed
Full
Auto*
Tra y Co nfig ura tio n
Tray Li n k i ng
Automatic*
O
Tra y Co nfig ura tio n
Show Tray Insert Message
O
Only for unknown sizes*
Always
Tra y Co nfig ura tio n
A5 Loading
Short Edge
Long Edge*
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Set the printer to link the trays that have the same paper type
and paper size settings.
Display a message to select paper size and type after inserting
the tray.
Specify the page orientation when loading A5 paper size.
Tra y Co nfig ura tio n
Paper Prompts
Auto*
MP Feeder
Manual Paper
Tra y Co nfig ura tio n
Envelope Prompts
Auto*
MP Feeder
Manual Envelope
Tra y Co nfig ura tio n
Action for Prompts
Prompt user*
Continue
Use current
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the paper source that the user fills when a prompt to load
paper appears.
Set the paper source that the user fills when a prompt to load
envelope appears.
Set the printer to resolve paper- or envelope-related change
prompts.
Understanding the printer menus29
Menu itemDescription
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Supply Usage And Counters
Clear Supply Usage History
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Reset Maintenance Counter
Printer Emulations
PPDS Emulation
O*
On
Printer Emulations
PS Emulation
O
On*
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Print reports about printer menu settings, status, and event
logs.
Reset the supply page counter or view the total printed pages.
Set the printer to recognize and use the PPDS data stream.
Set the printer to recognize and use the PS data stream.
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Print Configuration
Font Sharpening
0–150 (24*)
Print Configuration
Print Density
Disabled*
1–5
Note: An asterisk (*) next to a value indicates the factory default setting.
Reset the emulator after a print job.
Disable access to the printer message during emulation.
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
Adjust the toner density when printing documents.
Understanding the printer menus30
Menu itemDescription
Device Operations
Quiet Mode
O*
On
Device Operations
Panel Menus
Enable*
Disable
Device Operations
Safe Mode
O*
On
Device Operations
Clear Custom Status
Device Operations
Clear all remotely‑installed messages
Set the printer to reduce the amount of noise that it makes
when printing.
Note: Enabling this setting slows down the overall
performance of the printer.
Set the printer to show the control panel menus.
Note: This menu item appears only in the Embedded Web
Server.
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This setting cannot be used when the tray is not fully
inserted or the tray sensor is damaged.
Erase all custom messages.
Erase messages that were remotely installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu itemDescription
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in the printer.
Visible Home Screen Icons
MenuDescription
Change Language
Bookmarks
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu itemDescription
Asset TagShow the serial number of the printer.
Printer’s LocationIdentify the printer location. The maximum length is 63 characters.
Understanding the printer menus31
Menu itemDescription
ContactPersonalize the printer name. The maximum length is 63 characters.
Print
Layout
Menu itemDescription
Sides
1‑Sided*
2‑Sided
Flip Style
Long Edge*
Short Edge
Blank Pages
Print
Do Not Print*
Collate
O [ 1,1,1, 2,2,2 ]*
On [1,2,1,2,1,2]
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Separator Sheet Source
Tray [x ] ( 1*)
Multipurpose Feeder
Specify whether to print on one side or two sides of the paper.
Determine which side of the paper is bound when performing two‑sided
printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Print blank pages that are included in a print job.
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Note: An asterisk (*) next to a value indicates the factory default setting.
Print multiple page images on one side of a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Specify the orientation of a multiple‑page document when using Pages per
Side.
Print a border around each page image when using Pages per Side.
Specify the number of copies for each print job.
Set the printable area on a sheet of paper.
Setup
Menu itemDescription
Printer Language
PCL Emulation*
PS Emulation
Resource Save
O*
On
Print All Order
Alphabetical*
Newest First
Oldest First
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Specify the order when you choose to print all held and confidential jobs.
the printer retains downloaded resources only until
O,
Note: An asterisk (*) next to a value indicates the factory default setting.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
languages or specific programs such as math symbols for scientific text.
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
inch of type.
Specify the orientation of text and graphics on the page.
Specify the number of lines of text for each page printed through the PCL®
data stream.
Notes:
‑space characters in a horizontal
fixed
dierent
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
Set the initial minimum stroke width of any job printed in 1200 dpi.
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Set the printer to perform a line feed after a carriage return control
command.
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Tra y Renu mbe r
View Factory Defaults
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the factory default value assigned for each paper source.
Understanding the printer menus36
Menu itemDescription
Tra y Renu mbe r
Restore Defaults
Print Timeout
O
On* (90 seconds)
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore the tray renumber values to their factory defaults.
Set the printer to end a print job after it has been idle for the specified
amount of time.
HTML
Menu itemDescription
Font Name
Times*
Font Size
1–255 (12*)
Scale
1–400% (100*)
Orientation
Portrait*
Landscape
Set the font to use when printing HTML documents.
Set the font size to use when printing HTML documents.
Scale HTML documents for printing.
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Backgrounds
Do Not Print
Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the page margin for HTML documents.
Print background information or graphics in HTML documents.
Image
Menu itemDescription
Auto Fit
On
O*
Invert
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Understanding the printer menus37
Menu itemDescription
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Note: MP Feeder appears only when Configure MP is set to Cassette.
Specify the paper size or paper type loaded in each paper source.
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• O prompts the user to load the required paper size.
• Statement/A5 prints A5‑size document on statement when loading
statement, and statement‑size jobs on A5 paper size when loading A5.
• Letter/A4 prints A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus38
Menu itemDescription
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration
Universal Setup
Menu itemDescription
Units of Measure
Inches
Millimeters
Portrait Width
3–52 inches (8.5*)
76–1321 mm (216*)
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Set the portrait width of the universal paper.
Portrait Height
3–52 inches (14*)
76.2–1321 mm (356*)
Feed Direction
Short Edge*
Long Edge
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the portrait height of the universal paper.
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Understanding the printer menus39
Media Types
Menu itemDescription
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [X]
Network/Ports
Network Overview
Specify the texture, weight, and orientation of the paper.
Menu itemDescription
Active Adapter
Auto*
Standard Network
Wireless
Network StatusShow the connection status of the printer network.
Display Network Status on
Printer
On*
O
Speed, DuplexShow the speed of the currently active network card.
IPv4Show the IPv4 address.
All IPv6 AddressesShow all IPv6 addresses.
Reset Print ServerReset all active network connections to the printer.
Network Job Timeout
O
On* (90 seconds)
Specify how a network is connected.
Note: Wireless appears only when a wireless network adapter is installed.
Show the network status on the display.
Note: This setting removes all network configuration settings.
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus40
Menu itemDescription
Banner Page
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a banner page.
Wireless
Menu itemDescription
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
• Network Name
• Network Mode
Infrastructure
• Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Enable Wi‑Fi Direct
On
O*
Compatibility
802.11b/g/n (2.4GHz)*
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
WEP Authentication Mode
Auto*
Open
Shared
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Set the printer to connect directly to Wi-Fi devices.
Specify the wireless standard for the wireless network.
Set the type of security for connecting the printer to wireless devices.
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Understanding the printer menus41
Menu itemDescription
Set WEP KeySpecify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Set PSKSet the password for secure wireless connection.
WPA2/WPA‑Personal
AES*
802.1x Encryption Mode
WPA+
WPA2*
IPv4
Enable DHCP
On*
O
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal.
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set
to 802.1x - Radius.
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and configuration information dynamically to clients.
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
IPv6
Enable DHCPv6
O*
On
IPv6
Stateless Address Autoconfiguration
O
On*
IPv6
DNS Address
IPv6
Address Prefix
0–128 (64*)
Enable IPv6 in the printer.
Enable DHCPv6 in the printer.
Set the network adapter to accept the automatic IPv6 address
configuration entries provided by a router.
Specify the DNS server address.
Specify the address prefix.
Understanding the printer menus42
Menu itemDescription
IPv6
All IPv6 Addresses
IPv6
All IPv6 Router Addresses
Network Address
UAA
LAA
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Mac Binary PS
Auto*
On
O
Show all IPv6 addresses.
Show all IPv6 router addresses.
View the network addresses.
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
incoming data and uses the default printer language specified in
the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine
o,
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Ethernet
Menu itemDescription
Network SpeedShow the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
IPv6
Enable IPv6
On*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and
Set the static IP address of your printer.
Enable IPv6 in the printer.
configuration
information to clients in a dynamic manner.
Understanding the printer menus43
Menu itemDescription
IPv6
Enable DHCPv6
O*
On
IPv6
Stateless Address
Autoconfiguration
On*
O
IPv6
DNS Address
IPv6
Address
IPv6
All IPv6 Addresses
IPv6
All IPv6 Router Addresses
Network Address
UAA
LAA
Prefix
0–128 (64*)
Enable DHCPv6 in the printer.
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
Specify the DNS server address.
Specify the address prefix.
Show all IPv6 addresses.
Show all IPv6 router addresses.
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Mac Binary PS
Auto*
On
O
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
Auto*
On
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Understanding the printer menus44
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu itemDescription
Set HostnameSet the current TCP/IP host name.
Domain NameSet the domain name.
Note: This menu item appears only in the Embedded Web Server.
Allow DHCP/BOOTP to update
NTP server
On*
O
Zero Configuration NameSpecify a service name for the zero configuration network.
Enable Auto IP
On*
O
DNS AddressSpecify the current Domain Name System (DNS) server address.
Backup DNSSpecify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Domain Search OrderSpecify a list of domain names to locate the printer and its resources that reside
Enable DDNS
O*
On
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Note: This menu item appears only in the Embedded Web Server.
Assign an IP address automatically.
in dierent domains on the network.
Note: This menu item appears only in the Embedded Web Server.
Update the Dynamic DNS settings.
DDNS TTLSpecify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On*
O
WINS AddressSpecify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Update multicast DNS settings.
Allow the BOOTP to assign a printer IP address.
Understanding the printer menus45
Menu itemDescription
Restricted Server ListSpecify an IP address for the TCP connections.
Notes:
• This menu item appears only in the Embedded Web Server.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
MTUSpecify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Outbound Trac Maximum
Speed
Disabled*
Enabled
Enable TLSv1.0
On*
O
Enable TLSv1.1
On*
O
SSL Cipher ListSpecify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in the Embedded Web Server.
Specify a raw port number for printers connected on a network.
Enable the printer maximum transfer rate.
Enable the TLSv1.0 protocol.
Enable the TLSv1.1 protocol.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus46
Menu itemDescription
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
SNMP Version 3
Enabled
O
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read‑only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Admin’s E‑mail AddressSend e‑mail notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the priority level cuto for logging messages and events.
Send all events, regardless of severity level, to the remote server.
Understanding the printer menus53
Menu itemDescription
E‑mail Log Cleared Alert
O*
On
E‑mail Log Wrapped Alert
O*
On
Log Full Behavior
Wrap Over Older Entries*
E‑mail Log Then Delete All
Entries
E‑mail % Full Alert
O*
On
% Full Alert Level
1–99 (90*)
E‑mail Log Exported Alert
O*
On
E‑mail Log Settings Changed
Alert
O*
On
Send e‑mail notification to the administrator when a log entry is deleted.
Send e‑mail notification to the administrator when the log becomes full and
begins to overwrite the oldest entries.
Resolve log storage issues when the log fills its allotted memory.
Send e‑mail notification to the administrator when the log fills its allotted
memory.
Send e‑mail notification to the administrator when a log is exported.
Send e‑mail notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)*
CR (\r)
CRLF (\r\n)
Digitally Sign Exports
O*
On
Clear LogDelete all audit logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the log file terminates the end of each line.
Add a digital signature to each exported log file.
Login Restrictions
Menu itemDescription
Login failures
1–10 (3*)
Failure time frame
1–60 minutes (5*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the number of failed login attempts before the user gets locked out.
Specify the time frame between failed login attempts before the user gets locked out.
Understanding the printer menus54
Menu itemDescription
Lockout time
1–60 minutes (5*)
Web Login Timeout
1–120 minutes (10*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the lockout duration.
Specify the delay for a remote login before the user is logged o automatically.
Confidential Print Setup
Menu itemDescription
Max Invalid PIN
2–10 (0*)
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the
new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the expiration time for a print job that you want to repeat.
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Set the expiration time that the printer stores print jobs for printing later.
Understanding the printer menus55
Menu itemDescription
Require All Jobs to be Held
O*
On
Keep duplicate documents
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to hold all print jobs.
Allow the storage of documents with the same file name.
Erase Temporary Data Files
Menu itemDescription
Stored in onboard memory
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Delete all files stored on the printer memory.
Solutions LDAP Settings
Menu itemDescription
Follow LDAP Referrals
O*
On
LDAP Certificate Verification
Ye s
No*
Search the dierent servers in the domain for the logged-in user account.
Enable verification of LDAP certificates.
Miscellaneous
Menu itemDescription
Print Permission
O*
On
Security Reset Jumper
Enable “Guest” access*
No Eect
Allow the user to print.
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus56
Menu itemDescription
Minimum Password Length
0–32
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the password length.
Reports
Menu Settings Page
Menu itemDescription
Menu Settings PagePrint a report that contains the printer menus.
Device
Menu itemDescription
Device InformationPrint a report that contains information about the printer.
Device StatisticsPrint a report about printer usage and supply status.
Profile ListPrint a list of profiles that are stored in the printer.
Asset ReportPrint a report that contains the printer serial number and model name.
Print
Menu itemDescription
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are available in each printer
language.
Network
Menu itemDescription
Network Setup PagePrint a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected ClientsPrint a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Understanding the printer menus57
Help
Menu itemDescription
Print All GuidesPrints all the guides
Connection GuideProvides information about connecting the printer locally (USB) or to a network
Information GuideProvides information about the printer
Media GuideProvides information about loading paper and specialty media
Mono Quality GuideProvides information about solving mono print quality settings
Moving GuideProvides information about moving, locating, or shipping the printer
Print Quality GuideProvides information about solving print quality issues
Supplies GuideProvides information about ordering supplies
Troubleshooting
Troubleshooting
Menu itemDescription
Print Quality Test PagesPrint sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
1 From the control panel, navigate to:
Settings >
2 Select Menu Settings Page, and then press .
> Reports >
Securing the printer58
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e r a s e n o n ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings >
on nonvolatile memory >
2 Select either Start initial setup or Leave printer
> Device > > Maintenance > > Out of Service Erase > > Sanitize all information
3 Open a web browser, and then type the IP address of your access point in the address
Notes:
field.
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure to do the following:
• Enable Wi‑Fi Direct in the printer. From the control panel, navigate to:
Settings >
• View the Wi‑Fi Direct SSID. From the control panel, navigate to:
> Network/Ports > > Wireless > > Enable Wi‑Fi Direct > > On >
Settings >
> Network/Ports > > Wi‑Fi Direct > > SSID >
• View the preshared key (PSK). From the control panel, navigate to:
Settings >
> Network/Ports > > Wi‑Fi Direct > > Set PSK >
Connecting using Wi‑Fi Direct
1
From the mobile device, go to the settings menu.
2 Enable Wi‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer SSID.
4 Confirm the connection on the printer control panel.
Connecting using Wi‑Fi
From the mobile device, go to the settings menu.
1
2 Tap Wi‑Fi, and then select the printer SSID.
Note: The string “DIRECT-xy” (where xy are two random characters) is added before the SSID.
3 Enter the preshared key.
Note: The preshared key is the password.
Maintaining the printer62
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings >
Network >
2 Follow the instructions on the display.
> Network/Ports > > Network Overview > > Active Adapter > > Standard
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
the printer, and then unplug the power cord from the electrical outlet.
o
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
Ordering parts and supplies
To order parts and supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings >
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
> Reports > > Device > > Device Statistics >
Maintaining the printer63
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
To order a toner cartridge, contact the place where you purchased the printer.
Ordering an imaging unit
To order an imaging unit, contact the place where you purchased the printer.
Ordering a maintenance kit
To order a maintenance kit, contact the place where you purchased the printer.
Configuring
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
supply
notifications
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer64
2 Remove the used toner cartridge.
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
Maintaining the printer65
5 Close door A.
Replacing the imaging unit
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the toner cartridge.
Maintaining the printer66
3 Remove the used imaging unit.
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
future print jobs.
the quality of
aect
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
Maintaining the printer67
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
7 Close door A.
Replacing the pick tires
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer68
Maintaining the printer69
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
Maintaining the printer70
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
9 Turn on the printer.
Replacing the pick roller assembly
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
Maintaining the printer71
4 Remove the tray insert, and then
the tray base.
flip
Maintaining the printer72
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
Maintaining the printer73
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
Maintaining the printer74
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
Maintaining the printer75
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
• If the printer does not have a caster base but is
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
flooring.
configured
with optional trays or output options, then remove
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Saving energy and paper
Configuring the power save mode settings
Sleep mode
1
From the control panel, navigate to:
Settings >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1
From the control panel, navigate to:
Settings >
2 Select the amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Maintaining the printer76
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Clearing jams77
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
indicator.
fill
Clearing jams78
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically
after a jammed page has been cleared. Check your printed output for blank pages.
flushes
blank pages or partially printed pages
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1Standard bin
2Rear door
3Tray [x ]
4Multipurpose feeder
5Door A
Clearing jams79
Paper jam in door A
1 Remove the tray.
2 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams80
3 Remove the toner cartridge.
4 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
future print jobs.
the quality of
aect
5 Remove the jammed paper.
Clearing jams81
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Clearing jams82
8 Close the door.
9 Insert the tray.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams83
3 Close the rear door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the duplex unit
1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams84
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in trays
1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams85
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams86
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Troubleshooting87
Troubleshooting
Configuring the SMTP server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Go to step 2.Turn on the printer.
Go to step 3.Type the correct
printer IP address in
the address
field.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
• Mozilla Firefox version 24 or later
Is your browser supported?
TM
version 32 or later
Go to step 4.Install a supported
browser.
Troubleshooting88
ActionYesNo
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Go to step 5.Contact your
Go to step 6.Secure the cable
Go to step 7.Contact your
The problem is
solved.
Cannot connect the printer to the Wi‑Fi network
administrator.
connections.
administrator.
Contact your
dealer.
ActionYesNo
Step 1
Make sure that Active Adapter is set to Auto.
From the control panel, navigate to:
Settings >
> Active Adapter > > Auto >
Can the printer connect to the Wi‑Fi network?
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Step 3
Connect to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 60.
Can the printer connect to the Wi‑Fi network?
> Network/Ports > > Network Overview >
The problem is
solved.
Go to step 4.Go to step 3.
The problem is
solved.
Go to step 2.
Go to step 4.
Troubleshooting89
ActionYesNo
Step 4
Check the wireless security mode.
From the control panel, navigate to:
Settings >
Wireless Security Mode >
Is the correct wireless security mode selected?
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
> Network/Ports > > Wireless > >
Go to step 6.Go to step 5.
The problem is
solved.
The problem is
solved.
Go to step 6.
Contact your
dealer.
Checking the printer connectivity
1 From the control panel, navigate to:
Settings >
> Reports > > Network > > Network Setup Page >
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct toner cartridge.
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
Troubleshooting90
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
simultaneously for 15 seconds.
Paper feed problems
Envelope seals when printing
ActionYesNo
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Go to step 2.The problem is
solved.
Contact your
dealer. The problem is
solved.
Settings > > Paper > > Tray Configuration > >
Paper Size/Type >
b Send the print job.
Does the envelope seal when printing?
Troubleshooting91
Collated printing does not work
ActionYesNo
Step 1
a From the control panel, navigate to:
Settings >
> Print > > Layout > > Collate >
b Set Collate to On [1,2,1,2,1,2], and then press .
c Print the document.
Is the document collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Contact your
dealer.
Are the pages collated correctly?
Tray linking does not work
ActionYesNo
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
Step 2
a From the control panel, navigate to:
Settings >
Paper Size/Type >
> Paper > > Tray Configuration > >
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Do the trays link correctly?
Troubleshooting92
ActionYesNo
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 15.
The problem is
solved.
b Print the document.
Do the trays link correctly?
Paper frequently jams
ActionYesNo
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Go to step 2.The problem is
Contact your
solved.
dealer.
Do paper jams occur frequently?
Step 2
a From the control panel, navigate to:
Settings >
Paper Size/Type >
> Paper > > Tray Configuration > >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Go to step 3.The problem is
solved.
Contact your
dealer. The problem is
solved.
Troubleshooting93
Jammed pages are not reprinted
ActionYesNo
1 From the control panel, navigate
to:
Settings >
Notifications >
Content Recovery >
2 In the Jam Recovery menu, select
On or Auto, and then press
Are the jammed pages reprinted?
> Device > >
> Jam
Printing problems
Print quality is poor
Blank or white pages
The problem is solved.Contact your
.
dealer.
Contact your dealer.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Troubleshooting94
ActionYesNo
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Go to step 4.The problem is
solved.
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on
> Paper Size/Type.
b Print the document.
Is the print dark?
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Go to step 5.Go to step 6.
Go to step 6.The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the print dark?
Troubleshooting95
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
ActionYesNo
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2.The problem is
solved.
b Print the document.
Are fine lines not printed correctly?
Step 2
a Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
Contact your
dealer. The problem is
solved.
b Print the document.
Are fine lines not printed correctly?
to
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Troubleshooting96
ActionYesNo
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on
> Paper Size/Type.
b Print the document.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the paper folded or wrinkled?
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Troubleshooting97
ActionYesNo
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Contact your
dealer. The problem is
solved.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Troubleshooting98
ActionYesNo
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Incorrect margins
Go to step 2.The problem is
solved.
Contact your
dealer. The problem is
solved.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
ActionYesNo
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
The problem is
solved.
Go to step 2.
b Print the document.
Are the margins correct?
to
Troubleshooting99
ActionYesNo
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on
> Paper Size/Type.
b Print the document.
Are the margins correct?
Light print
The problem is
solved.
Contact your
dealer.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
ActionYesNo
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2.The problem is
solved.
b Print the document.
Is the print light?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
Go to step 3.The problem is
solved.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
to
Is the print light?
Troubleshooting100
ActionYesNo
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tra y Configu rati on
> Paper Size/Type
b Print the document.
Is the print light?
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Step 5
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Go to step 4.The problem is
solved.
Go to step 5.The problem is
solved.
Contact your
dealer. The problem is
solved.
Is the print light?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Trou blesh ooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
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