Lexmark MX310, MX410, MX51x, XM114x Service Manual

MX310, MX410, MX51x & XM114x

Machine Type 7015-270, -47x, -6xx

Service Manual

• Start diagnostics

• Maintenance

• Safety and notices

• Trademarks

• Index

June 14, 2015 www.lexmark.com

P/N 12G2376

Product information

Product name:
Lexmark MX310, MX410, MX51x, and XM114x

Machine type:
7015

Model(s):
270, 470, 630, 670, 675

7015

Edition notice

June 14, 2015

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement
may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information
herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described
may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available
in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that
product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any
existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Trademarks

Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer

commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language.
This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.

PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.

© 2015 Lexmark International, Inc.
All rights reserved.

P/N 12G2376

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Table of contents

Product information......................................................................................2

Edition notice.................................................................................................2

Notices and safety information................................................................. 15

Laser notices....................................................................................................................................................... 15

Safety information.............................................................................................................................................. 18

Preface......................................................................................................... 23

Service manual conventions.......................................................................................................................... 23

Change history...................................................................................................................................................23

General information................................................................................... 29

Media guidelines...............................................................................................................................................29

Paper guidelines.......................................................................................................................................................... 29

Using recycled paper and other oce papers....................................................................................................32

Using specialty media ................................................................................................................................................ 32

Supported paper sizes, types, and weights......................................................................................................... 34

Data security notice.......................................................................................................................................... 37

Tools required for service................................................................................................................................37

Diagnostic information.............................................................................. 39

Troubleshooting overview.............................................................................................................................. 39

Performing the initial troubleshooting check....................................................................................................... 39

Power‑on Reset (POR) sequence............................................................................................................................ 39

Using Safe Mode ......................................................................................................................................................... 40

Fixing print quality issues................................................................................................................................. 41

Initial print quality check............................................................................................................................................. 41

Gray background or toner fog check...................................................................................................................... 41

Repeating defects check........................................................................................................................................... 42

Blank pages check...................................................................................................................................................... 43

Solid black pages check............................................................................................................................................ 44

Shadow images check............................................................................................................................................... 44

Skewed print check .................................................................................................................................................... 45

Streaked horizontal or vertical lines check ...........................................................................................................47

Toner smear check...................................................................................................................................................... 48

Toner specks check .................................................................................................................................................... 49

Paper jams...........................................................................................................................................................49

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Avoiding jams...............................................................................................................................................................49

Understanding jam messages and locations.......................................................................................................50

200 paper jams............................................................................................................................................................52

201 paper jams.............................................................................................................................................................60

202 paper jams............................................................................................................................................................62

23y paper jams ............................................................................................................................................................65

241 paper jams ............................................................................................................................................................. 67

242–244 paper jams .................................................................................................................................................. 72

25y paper jams ............................................................................................................................................................80

28y paper jams ............................................................................................................................................................ 83

29y paper jams ............................................................................................................................................................86

Understanding printer messages..................................................................................................................87

Cartridge low [88.xy]................................................................................................................................................... 87

Cartridge nearly low [88.xy]...................................................................................................................................... 87

Cartridge very low, [x] estimated pages remain [88.xy] .................................................................................... 87

Change [paper source] to [custom string] load [paper orientation] ...............................................................88

Change [paper source] to [custom type name] load [orientation]..................................................................88

Change [paper source] to [paper size] load [orientation] ................................................................................. 88

Change [paper source] to [paper type] [paper size] load [orientation].......................................................... 88

Close flatbed cover and load originals if restarting job [2yy.xx] ..................................................................... 88

Close door..................................................................................................................................................................... 89

Configuration change, some held jobs were not restored [57] ......................................................................89

Complex page, some data may not have printed [39] ...................................................................................... 89

Defective flash detected [51] ....................................................................................................................................89

Disk must be formatted for use in this device.....................................................................................................89

Error reading USB drive. Remove USB..................................................................................................................90

Error reading USB hub. Remove hub.....................................................................................................................90

Fax partition inoperative. Contact system administrator................................................................................... 90

Fax server 'To Format' not set up. Contact system administrator...................................................................90

Fax Station Name not set up. Contact system administrator. ..........................................................................90

Fax Station Number not set up. Contact system administrator.......................................................................90

Imaging unit low [84.xy] ..............................................................................................................................................91

Imaging unit nearly low [84.xy] .................................................................................................................................91

Imaging unit very low, [x] estimated pages remain [84.xy]................................................................................91

Incorrect paper size, open [paper source] [34]..................................................................................................... 91

Insucient memory, some Held Jobs were deleted [37]................................................................................... 91

Insucient memory, some held jobs will not be restored [37]......................................................................... 91

Insucient memory for Flash Memory Defragment operation [37] ...............................................................92

Insucient memory to collate job [37]...................................................................................................................92

Insucient memory to support Resource Save feature [35]............................................................................ 92

Load manual feeder with [custom string] [paper orientation].......................................................................... 92

Load manual feeder with [custom type name] [paper orientation] ................................................................ 92

Load manual feeder with [paper size] [paper orientation]................................................................................ 93

Load manual feeder with [paper type] [paper size] [paper orientation]........................................................93

Load [paper source] with [custom string] [paper orientation] ..........................................................................93

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Load [paper source] with [custom type name] [paper orientation].................................................................93

Load [paper source] with [paper size] [paper orientation]................................................................................94

Load [paper source] with [paper type] [paper size] [paper orientation] ........................................................ 94

Maintenance kit low [80.xy] ...................................................................................................................................... 94

Maintenance kit nearly low [80.xy] ......................................................................................................................... 94

Maintenance kit very low, [x] estimated pages remain [80.xy]........................................................................ 94

Memory full [38] ...........................................................................................................................................................95

Memory full, cannot print faxes................................................................................................................................95

Memory full, cannot send faxes............................................................................................................................... 95

Network [x] software error [54] ................................................................................................................................95

No analog phone line connected to modem, fax is disabled..........................................................................95

Non‑Lexmark [supply type], see User’s Guide [33.xy]....................................................................................... 95

Not enough free space in flash memory for resources [52] ............................................................................96

Printer had to restart. Last job may be incomplete. ........................................................................................... 96

Reinstall defective or unresponsive cartridge [31.xy]......................................................................................... 96

Reinstall missing or unresponsive cartridge [31.xy]............................................................................................ 97

Remove paper from standard output bin.............................................................................................................. 97

Replace all originals if restarting job. ..................................................................................................................... 97

Replace cartridge, 0 estimated pages remain [88.xy] ....................................................................................... 97

Replace cartridge, printer region mismatch [42.xy]............................................................................................ 97

Replace defective imaging unit [31.xy]...................................................................................................................98

Replace jammed originals if restarting job. .......................................................................................................... 98

Replace imaging unit, 0 estimated pages remain [84.xy]................................................................................. 98

Replace maintenance kit, 0 estimated pages remain [80.xy]..........................................................................99

Reinstall missing or unresponsive imaging unit [31.xy]......................................................................................99

Replace unsupported cartridge [32.xy] .................................................................................................................99

Replace unsupported imaging unit [32.xy]...........................................................................................................99

Restore held jobs?.......................................................................................................................................................99

Scanner automatic feeder cover open..................................................................................................................99

Scanner disabled by admin [840.01] .................................................................................................................... 100

Scanner disabled. Contact system administrator if problem persists. [840.02] ....................................... 100

Scanner jam, remove all originals from the scanner [2yy.xx]......................................................................... 100

Scanner jam, remove jammed originals from the scanner [2yy.xx].............................................................. 100

Serial option [x] error [54]........................................................................................................................................ 100

SMTP server not set up. Contact system administrator. ................................................................................. 100

Some held jobs were not restored ....................................................................................................................... 100

Standard network software error [54]....................................................................................................................101

Standard USB port disabled [56].............................................................................................................................101

Supply needed to complete job..............................................................................................................................101

Too many flash options installed [58].....................................................................................................................101

Too many trays attached [58] ...................................................................................................................................101

Unformatted flash detected [53] ............................................................................................................................102

Weblink server not set up. Contact system administrator. ..............................................................................102

User attendance messages.......................................................................................................................... 102

User attendance messages (0‑99.99) ..................................................................................................................102

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Toner cartridge smart chip contact service check.............................................................................................103

Imaging unit smart chip contact service check ..................................................................................................104

Toner smart chip compatibility service check.....................................................................................................104

Imaging chip compatibility service check............................................................................................................105

Media size mismatch service check......................................................................................................................105

Printer/cartridge mismatch service check ...........................................................................................................107

Flash full service check.............................................................................................................................................107

Maintenance kit service check ...............................................................................................................................108

Insucient memory service check ........................................................................................................................108

Imaging unit low service check ..............................................................................................................................108

Toner cartridge low service check.........................................................................................................................109

Printer hardware errors..................................................................................................................................109

111 errors........................................................................................................................................................................109

121 errors........................................................................................................................................................................113

126 errors.......................................................................................................................................................................115

132 errors.......................................................................................................................................................................116

133 errors .......................................................................................................................................................................117

140 errors.......................................................................................................................................................................118

146 errors.......................................................................................................................................................................118

155 errors.......................................................................................................................................................................119

171 errors ........................................................................................................................................................................121

Steps before starting the 9yy service checks.....................................................................................................122

900 errors ....................................................................................................................................................................124

912 errors......................................................................................................................................................................129

94y errors .....................................................................................................................................................................129

950–958 errors ..........................................................................................................................................................129

959 errors.....................................................................................................................................................................132

96y errors .....................................................................................................................................................................133

97y errors .....................................................................................................................................................................134

98y errors .....................................................................................................................................................................135

99y errors .....................................................................................................................................................................136

Base printer symptoms .............................................................................................................................................136

Dead machine service check..................................................................................................................................137

Controller board service check ..............................................................................................................................138

Control panel service check....................................................................................................................................139

Control panel button service check ......................................................................................................................140

USB print service check ............................................................................................................................................141

Front door not closed service check ....................................................................................................................142

Network service check .............................................................................................................................................143

ADF/Scanner hardware errors......................................................................................................................145

8yy error messages ...................................................................................................................................................145

Scanner disabled error service check..................................................................................................................146

Scanner carriage failure service check ................................................................................................................148

ADF service check .....................................................................................................................................................149

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Scanner configuration error service check .........................................................................................................150

Scan/fax/copy symptoms .........................................................................................................................................150

Black or blank page copy service check ..............................................................................................................151

CCD service check.....................................................................................................................................................152

Flatbed motor service check...................................................................................................................................152

Flatbed home position service check...................................................................................................................153

ADF rattling noise service check ...........................................................................................................................153

Flatbed legal scan service check...........................................................................................................................154

ADF streak service check ........................................................................................................................................154

ADF feed errors service check...............................................................................................................................155

ADF duplex service check .......................................................................................................................................156

Modem/fax card service check...............................................................................................................................157

Blank spaces on incoming fax service check .....................................................................................................158

Stretched words on incoming fax service check...............................................................................................158

Fax reception service check ...................................................................................................................................158

Fax transmission service check..............................................................................................................................160

Fax error log codes....................................................................................................................................................162

Escalating a fax issue to second‑level support ..................................................................................................166

Input option hardware errors........................................................................................................................167

321–344 errors ............................................................................................................................................................167

Service menus........................................................................................... 173

Understanding the control panel and menus...........................................................................................173

Using the printer control panel............................................................................................................................... 173

Understanding the colors of the Sleep button and indicator lights..............................................................174

Understanding the home screen ...........................................................................................................................175

Using the touch-screen buttons .............................................................................................................................176

Menus list............................................................................................................................................................177

Diagnostics menu............................................................................................................................................ 178

Entering the Diagnostics menu .............................................................................................................................. 178

Registration..................................................................................................................................................................178

Scanner calibration ....................................................................................................................................................179

PRINT TESTS ...............................................................................................................................................................180

Print Quality Pages.....................................................................................................................................................180

HARDWARE TESTS.....................................................................................................................................................181

DUPLEX TESTS...........................................................................................................................................................183

INPUT TRAY TESTS ...................................................................................................................................................185

OUTPUT BIN TESTS ..................................................................................................................................................186

BASE SENSOR TEST .................................................................................................................................................187

DEVICE TESTS ............................................................................................................................................................187

PRINTER SETUP..........................................................................................................................................................188

EP SETUP .....................................................................................................................................................................190

REPORTS ......................................................................................................................................................................192

EVENT LOG..................................................................................................................................................................192

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Scanner tests...............................................................................................................................................................193

Exit Diags......................................................................................................................................................................197

Configuration menu........................................................................................................................................ 198

Entering the Configuration menu...........................................................................................................................198

Reset ADF Maintenance Kit Counter ....................................................................................................................198

Maintenance Counter Value....................................................................................................................................198

Reset Maintenance Counter....................................................................................................................................198

Print Quality Pages.....................................................................................................................................................199

Reports..........................................................................................................................................................................199

Panel Menus ................................................................................................................................................................199

PPDS Emulation ........................................................................................................................................................ 200

Download Emuls....................................................................................................................................................... 200

Safe Mode .................................................................................................................................................................. 200

Factory Defaults........................................................................................................................................................ 200

Energy Conserve........................................................................................................................................................201

Fax low power support .............................................................................................................................................201

Min copy memory.......................................................................................................................................................201

Num pad job assist.....................................................................................................................................................201

Format fax storage................................................................................................................................................... 202

ADF edge erase........................................................................................................................................................ 202

Flatbed edge erase.................................................................................................................................................. 202

Scanner manual registration ................................................................................................................................. 202

Disable scanner .........................................................................................................................................................204

Paper Prompts............................................................................................................................................................204

Envelope Prompts.....................................................................................................................................................204

Action for Prompts ................................................................................................................................................... 205

Jobs on Disk .............................................................................................................................................................. 205

Disk Encryption......................................................................................................................................................... 206

Wipe All Settings ...................................................................................................................................................... 206

Font Density............................................................................................................................................................... 206

Font Sharpening ....................................................................................................................................................... 206

Reduced Curl............................................................................................................................................................. 206

Require Standby ........................................................................................................................................................207

A5 Loading..................................................................................................................................................................207

UI Automation.............................................................................................................................................................207

LES Applications....................................................................................................................................................... 208

Key Repeat Initial Delay.......................................................................................................................................... 208

Key Repeat Rate ....................................................................................................................................................... 208

Clear Supply Usage History................................................................................................................................... 208

Clear Custom Status................................................................................................................................................ 209

USB Speed................................................................................................................................................................. 209

Automatically Display Error Screens................................................................................................................... 209

USB PnP...................................................................................................................................................................... 209

Restore factory defaults............................................................................................................................................210

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Entering Invalid engine mode...................................................................................................................... 210

Entering Recovery mode................................................................................................................................ 211

Accessing the Network SE menu.................................................................................................................211

Service Engineer menu...................................................................................................................................211

Accessing the service engineer (SE) menu..........................................................................................................211

Service engineer (SE) menu .....................................................................................................................................211

Fax service engineer (SE) menu.............................................................................................................................212

Repair information.................................................................................... 213

Removal precautions...................................................................................................................................... 213

Data security notice...................................................................................................................................................213

Handling ESD‑sensitive parts..................................................................................................................................213

Controller board/control panel replacement ......................................................................................................214

Restoring the printer configuration after replacing the controller board ....................................................215

Restoring solutions, licenses, and configuration settings ...............................................................................217

Updating the printer firmware ................................................................................................................................218

Backing up eSF solutions and settings ................................................................................................................219

Ribbon cable connectors ....................................................................................................................................... 220

Zero Insertion Force (ZIF) connectors............................................................................................................ 220

Horizontal top contact connector .....................................................................................................................221

Horizontal bottom contact connector .............................................................................................................224

Vertical mount contact connector....................................................................................................................227

Horizontal sliding contact connector ..............................................................................................................230

Low Insertion Force (LIF) connector................................................................................................................233

Printhead assembly adjustments ..........................................................................................................................234

Removal procedures......................................................................................................................................237

Left side removals...........................................................................................................................................237

Left cover removal ....................................................................................................................................................237

Main drive gearbox removal...................................................................................................................................239

MPF solenoid removal ..............................................................................................................................................241

MPF gearbox removal..............................................................................................................................................243

Reverse solenoid removal ......................................................................................................................................246

ACM clutch removal (MX310, MX410) ..................................................................................................................247

Cartridge gearbox removal.....................................................................................................................................249

Duplex gear assembly removal ............................................................................................................................ 250

Right side removals........................................................................................................................................252

Right cover removal..................................................................................................................................................252

Memory access door removal................................................................................................................................255

Tray present sensor removal..................................................................................................................................255

Cooling fan removal..................................................................................................................................................256

Controller board removal ........................................................................................................................................257

Controller board shield removal............................................................................................................................259

Upper shield removal................................................................................................................................................261

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Toner cartridge smart chip contact removal .......................................................................................................261

Modem removal.........................................................................................................................................................263

Front removals.................................................................................................................................................265

Left front mount removal.........................................................................................................................................265

Right front mount removal ......................................................................................................................................265

Transfer roll removal.................................................................................................................................................267

Cartridge plunger removal......................................................................................................................................268

Name plate cover removal......................................................................................................................................270

Front bin cover removal...........................................................................................................................................272

Control panel assembly removal...........................................................................................................................273

UICC removal .............................................................................................................................................................276

UICC (MX310) removal .............................................................................................................................................276

UICC shield removal.................................................................................................................................................277

USB cable bracket removal....................................................................................................................................278

Speaker removal .......................................................................................................................................................278

Control panel cover removal..................................................................................................................................279

Display removal (MX410, MX51x).......................................................................................................................... 280

Display (MX310) removal ........................................................................................................................................282

Light tube removal ....................................................................................................................................................282

Keypad assembly removal ......................................................................................................................................284

MPF tray removal.......................................................................................................................................................284

MPF pick roller cover removal ...............................................................................................................................287

MPF pick roller removal...........................................................................................................................................287

Bail removal ................................................................................................................................................................288

Jam access cover removal .....................................................................................................................................288

Front access cover removal ...................................................................................................................................289

Front door sensor removal ......................................................................................................................................291

Front input guide removal........................................................................................................................................291

Separator pad removal ............................................................................................................................................293

Bottom removals.............................................................................................................................................296

Power supply removal..............................................................................................................................................296

Power supply shield removal .................................................................................................................................297

Duplex removal..........................................................................................................................................................298

Duplex sensor and input sensor removal ...........................................................................................................299

Duplex sensor and input sensor (MX310, MX410) removal............................................................................302

Index sensor removal...............................................................................................................................................303

Media present sensor removal ..............................................................................................................................304

Toner density sensor removal................................................................................................................................306

Trailing edge sensor removal.................................................................................................................................306

Trailing edge sensor (MX310, MX410) removal..................................................................................................307

Media present sensor flag removal.......................................................................................................................312

ACM assembly removal............................................................................................................................................316

ACM assembly (MX310, MX410) removal.............................................................................................................318

Pick/lift motor gearbox removal.............................................................................................................................322

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Tray guide removal ...................................................................................................................................................323

Rear side removals.........................................................................................................................................325

Dust cover removal...................................................................................................................................................325

Rear exit door removal.............................................................................................................................................326

Rear cover removal...................................................................................................................................................327

Bin full sensor removal.............................................................................................................................................327

Redrive assembly removal......................................................................................................................................329

Redrive shaft removal...............................................................................................................................................330

Fuser removal.............................................................................................................................................................332

Top side removals...........................................................................................................................................333

Top cover assembly removal..................................................................................................................................333

Bin extender removal...............................................................................................................................................334

Laser scanning unit (LSU) removal .......................................................................................................................335

ADF/scanner removals.................................................................................................................................. 338

ADF separator pad removal ..................................................................................................................................338

ADF separator roll removal ....................................................................................................................................340

Flatbed cushion removal .........................................................................................................................................341

Scanner front cover removal..................................................................................................................................342

Scanner rear cover removal ...................................................................................................................................343

ADF input tray removal ............................................................................................................................................343

ADF unit removal.......................................................................................................................................................344

Scanner assembly removal.....................................................................................................................................346

ADF top cover assembly removal.........................................................................................................................349

ADF cable removal.....................................................................................................................................................351

USB cable removal.....................................................................................................................................................351

USB wireless cable removal...................................................................................................................................352

ADF hinge removal ...................................................................................................................................................354

Flatbed assembly removal......................................................................................................................................354

Control panel ribbon cable removal.....................................................................................................................354

Speaker cable removal............................................................................................................................................355

Cave light cable removal.........................................................................................................................................357

Restraint pad removal ..............................................................................................................................................358

250/550-sheet option tray removals........................................................................................................ 359

Pick roller removal.....................................................................................................................................................359

Separator roll assembly removal...........................................................................................................................360

ACM assembly removal...........................................................................................................................................362

Component locations...............................................................................365

Exterior locations............................................................................................................................................ 365

Front view....................................................................................................................................................................365

Rear view.....................................................................................................................................................................366

Connectors....................................................................................................................................................... 367

Controller board......................................................................................................................................................... 367

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Power supply..............................................................................................................................................................373

Maintenance..............................................................................................375

Inspection guide..............................................................................................................................................375

Scheduled maintenance............................................................................................................................... 376

Maintenance kits........................................................................................................................................................376

Resetting the maintenance counter .....................................................................................................................376

Lubrication specification................................................................................................................................377

Cleaning the printer........................................................................................................................................ 377

Cleaning the printer.................................................................................................................................................. 377

Cleaning the scanner glass ....................................................................................................................................378

Parts catalog.............................................................................................380

Legend...............................................................................................................................................................380

Assembly 1: Covers..........................................................................................................................................381

Assembly 2: Imaging......................................................................................................................................383

Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145).................................................... 387

Assembly 4: Control panel (MX31x)............................................................................................................389

Assembly 5: Electronics 1...............................................................................................................................391

Assembly 6: Electronics 2............................................................................................................................ 395

Assembly 7: Frame......................................................................................................................................... 398

Assembly 8: Option trays...............................................................................................................................401

Assembly 9: Maintenance kits.....................................................................................................................403

Assembly 10: Power cords........................................................................................................................... 405

Assembly 11: Miscellaneous..........................................................................................................................407

Appendix A: Printer specifications........................................................ 409

Electrical specifications.................................................................................................................................409

Operating clearances.................................................................................................................................... 409

Acoustics...........................................................................................................................................................409

Operating environment..................................................................................................................................410

Scanner specifications.....................................................................................................................................411

Fax specifications............................................................................................................................................ 412

Appendix B: Options and features......................................................... 413

Available internal options.............................................................................................................................. 413

Media handling options..................................................................................................................................413

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Appendix C: Theory of operation............................................................415

POR sequence..................................................................................................................................................415

Printer control................................................................................................................................................... 415

Paper path information...................................................................................................................................415

Input tray.......................................................................................................................................................................415

Multipurpose feeder (MPF) ......................................................................................................................................416

Simplex printing ..........................................................................................................................................................416

Duplex printing............................................................................................................................................................417

Media handling components........................................................................................................................ 418

Main drive gearbox....................................................................................................................................................418

Autocompensator mechanism (ACM) ...................................................................................................................418

Key components.............................................................................................................................................. 419

Sensors .........................................................................................................................................................................419

Other key components ............................................................................................................................................420

Electrophotographic process (EP process)..............................................................................................422

ADF theory........................................................................................................................................................425

ADF theory of operation..........................................................................................................................................425

Appendix D: Acronyms............................................................................429

Acronyms..........................................................................................................................................................429

Index........................................................................................................... 431

Part number index.................................................................................... 441

Part name index........................................................................................447

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Notices and safety information

Laser notices

Laser notice

7015

The printer is
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.

certified

in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for

Laser-Hinweis

Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J
für Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I
Anforderungen entspricht.

Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser
der Klasse IIIb (3b), und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis
675 Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen
Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den vorgeschriebenen
Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für Klasse I
überschreitet.

zertifiziert,

das den IEC 60825-1-

Avis relatif à l'utilisation du laser

L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits
laser (DHHS 21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux
exigences des normes IEC 60825-1 relatives aux produits laser de classe I.

Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de
classe IIIb (3b), laser arséniure de gallium 7 milliwatts opérant sur une longueur d'onde de l'ordre de 655 à
675 nanomètres. Le système laser ainsi que l'imprimante ont été conçus de manière à ce que personne ne soit
exposé à des rayonnements laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal,
de l'entretien par l'utilisateur ou de la maintenance.

Avvertenze sui prodotti laser

La stampante è
Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe
I conforme ai requisiti IEC 60825-1.

I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b),
che è nominalmente un laser ad arseniuro di gallio a 7 milliwatt funzionante a una lunghezza d'onda di 655-675
nanometri. Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni
laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o
assistenza.

certificata

negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I,

Notices and safety information

15

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Aviso de láser

Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser
de Clase I de acuerdo con los requisitos de IEC 60825-1.

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase
IIIb (3b) que nominalmente es un láser de arseniuro de galio de 7 milivatios que funciona en una longitud de
onda de 655-675 nanómetros. El sistema láser y la impresora se han diseñado para que ningún individuo
acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su uso normal, ni en tareas de
mantenimiento o intervenciones de servicio técnico prescritas.

Aviso sobre laser

A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo
I, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser
de Classe I em conformidade com os requisitos da IEC 60825-1.

Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser
de Classe IIIb (3b) que é um laser de arsenieto de gálio de 7 miliwatts operando no comprimento de onda de
655-675 nanômetros. O sistema do laser e a impressora foram projetados para que jamais haja acesso humano
à radiação do laser acima do nível da Classe I durante a operação normal ou a manutenção pelo usuário ou
sob as condições de manutenção prescritas.

Laserinformatie

Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS
21 CFR, hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een
laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825-1.

Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van
klasse IIIb (3b), een galliumarsenide laser met een nominaal vermogen van 7 milliwatt en een golflengtebereik
van 655-675 nanometer. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan
aan laserstraling die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik,
onderhoudswerkzaamheden door de gebruiker of voorgeschreven servicewerkzaamheden.

Lasererklæring

Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse I­laserprodukter (1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.

Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der
nominelt er en 7 milliwatt galliumarsenid-laser, som fungerer i bølgelængdeområdet 655-675 nanometer.
Lasersystemet og printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider
Klasse I-niveauet under normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.

Laserilmoitus

Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan
I (1) -lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat
rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön,
ylläpidon tai huollon aikana.

Lasermeddelande

Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass
I (1) och i andra länder är den

Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 7 mW
galliumarseniklaser som arbetar inom en våglängd på 655–675 nm. Lasersystemet och skrivaren är utformade
så att människor aldrig utsätts för laserstrålning över klass I-nivå under normala förhållanden vid användning,
underhåll eller service.

certifierad

som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.

Lasermerknad

Skriveren er
laserprodukter av klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med
kravene i IEC 60825-1.

Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb
(3b) som nominelt er en 7 milliwatt galliumarsenid-laser, og som opererer i bølgelengder på 655-675 nanometer.
Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse
I under normal drift, vedlikehold eller foreskrevet service.

sertifisert

i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for

Avís sobre el làser

Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del
Departament de Salut i Serveis Humans per a productes làser de cl a sse I (1) i a l a resta de p a ïsos està c e rtificada
com a producte làser de classe I d'acord amb els requisits de la norma IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe
IIIb (3b) que nominalment es un arsenur de galió de 7 mil·liwatts que funciona a una longitud d'ona de 655-675
nanòmetres. El sistema làser y la impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació
làser superior al nivell de classe I durant un funcionament normal, el manteniment per part de l'usuari o les
condicions de servei prescrites.

レーザーに関する通知

本機は、米国においてクラス I（1）レーザー製品に対する DHHS 21 CFR、Chapter I、Subchapter J の要件
に準拠し、その他の国では IEC 60825-1 の要件に準拠するクラス I レーザー製品として認可されています。

クラス I レーザー製品は、危険性がないとみなされています。 本機には、クラス IIIb（3b）レーザーが内蔵
されています。これは、655 ～ 675 ナノメートルの波長で動作する定格 7 ミリワットのガリウムヒ素レー
ザーです。 レーザーシステムとプリンタは、通常の操作、ユーザーによるメンテナンス、または所定のサ
ービス条件の下で、ユーザーがクラス I レベルを超えるレーザー放射に絶対にさらされないように設計され
ています。

레이저 관련 공지

이 프린터는 미국에서 DHHS 21 CFR, Chapter I, Subchapter J의 요구 사항을 준수하는 클래스 I(1) 레이저 제품
으로 승인되었으며 이외 지역에서 IEC 60825-1의 요구 사항을 준수하는 클래스 I 레이저 제품으로 승인되었습
니다.

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Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작
동하는 공칭 7밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템
과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상
의 레이저 방사가 노출되지 않도록 설계되었습니다.

激光注意事项

本打印机在美国认证合乎 DHHS 21 CFR Chapter I，Subchapter J 对分类 I（1）激光产品的标准，而在其他地
区则被认证是合乎 IEC 60825-1 的分类 I 激光产品。

一般认为分类 I 激光产品不具有危险性。本打印机内部含有分类 IIIb（3b）的激光，在操作过程中会产生额定

7 毫瓦的砷化镓激光，其波长范围在 655-675nm 之间。本激光系统及打印机的设计，在一般操作、使用者维
护或规定内的维修情况下，不会使人体接触分类 I 以上等级的辐射。

雷射聲明

本印表機係經過美國核可，符合 DHHS 21 CFR，Chapter I，Subchapter J 規定的 I (1) 級雷射產品激光注意事
项；在美國以外的地區，為符合 IEC 60825-1 規定的 I 級雷射產品。

根據 I 級雷射產品的規定，這類產品不會對人體造成傷害。本機所採用之 IIIb (3b) 級雷射只會產生 7 百萬分之
一瓦特 (milliwatt)、波長 655 至 675 億分之一米 (nanometer) 的鎵砷放射線 (gallium arsenide laser)。使用者只
要以正確的方法操作及維護保養，並依照先前所述之維修方式進行修護，此印表機與其雷射系統絕不會產生 I
級以上的放射線，而對人體造成傷害。

Safety information

Safety information

• The safety of this product is based on testing and approvals of the original design and specific components.

The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for use by a professional service person

and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and servicing of

this product. Professional service personnel should understand this and take necessary precautions.

CAUTION—POTENTIAL INJURY

The lithium battery in this product is not intended to be replaced. There is a danger of explosion if
a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
Discard used lithium batteries according to the manufacturer's instructions and local regulations.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur

des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas
d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de

maintenance

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.

qualifié.

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18

7015

AVERTISSEMENT—RISQUE DE BLESSURE

La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion
si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et
n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les
instructions du fabricant et les réglementations locales.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti

specifici.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di

assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni

alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni
necessarie.

Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

ATTENZIONE — PERICOLO DI LESIONI

La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata
della batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie
al litio. Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.

Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und

bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines

elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treen.

VORSICHT - VERLETZUNGSGEFAHR

Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie
nicht ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen
Fall wieder aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum
Entsorgen verbrauchter Lithiumbatterien die Anweisungen des Herstellers und die örtlichen
Bestimmungen.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes

específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal

cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de

la máquina. El personal

cualificado

debe ser consciente de este peligro y tomar las precauciones necesarias.

Notices and safety information

19

PRECAUCIÓN: POSIBLES DAÑOS PERSONALES

La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye
incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche
las baterías de litio según las instrucciones del fabricante y las normativas locales.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes

específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não
autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não

devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.

Os

profissionais

destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

ATENÇÃO — RISCO DE FERIMENTO

A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria
de lítio for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio.
Descarte as baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos
locais.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components

específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no
autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està

destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei

d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

ATENCIÓ

La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill
d’explosió si no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o
incinereu una bateria de liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions
del fabricant i les regulacions locals.

안전 사항

• 본 제품은 원래 설계및특정 구성에 대한 테스트 결과로 안정 성이 입증된 것입니다. 따라서 무허가 교체부

품을 사용하는 경 우 에는 제조업체에서 안전에 대한 책임을 지지 않습니다.

• 본 제품에 관한 유지 보수 설명 서는 전문 서비스 기술자 용으로 작성된 것이므로, 비 전문가는 사용할 수 없

습니다.

• 본 제품을 해체하거나 정비할 경우, 전 기전 인 충 경 을 받거나 상 처를 입을 위험이 커집니다. 전문 서비스

기술자는 이 사실을 숙지하고, 필요한 예방조치를 취하도록 하십시오.

주의—부상 위험
이 제품에 들어 있는 리튬 배터리는 교체할 수 없습니다. 리튬 배터리를 잘못 교체하면 폭발할 위험

이 있습니다. 리튬 배터리를 재충전하거나, 분해하거나, 태우지 마십시오. 제조업체의 지침과 지역
규정에 따라 다 쓴 리튬 배터리를 폐기하십시오.

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安全信息

• 本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商

不对安全性负责。

• 本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。

• 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采

取必要的预防措施。

当心一可能的伤害：
本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再 充电、拆解或

焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。

Notices and safety information

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Preface

This manual contains maintenance procedures for service personnel.

It is divided into the following chapters:

• General information contains a general description of the printer. Special tools and test equipment are

discussed.

• Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids

include error code tables, symptom tables, and service checks.

• Service menus contains descriptions of the printer interface, the user and service menus.

• Repair information provides instructions for making printer adjustments and removing and installing FRUs.

• Component locations uses illustrations to identify the basic printer parts.

• Maintenance contains the lubrication specifications and recommendations to prevent problems.

• Parts catalog contains illustrations and part numbers for individual FRUs.

• Appendix A: Printer specifications contains detailed specifications about the product.

• Appendix B: Options and features contains the available options and other features of the product.

• Appendix C: Theory of operation contains the theory of operation.

• Appendix D: Acronyms contains the list of acronyms in the manual and their meanings.

Service manual conventions

Note: A note provides additional information.

Warning—Potential Damage: A warning

software.

This service manual uses several

CAUTION—POTENTIAL INJURY: A caution identifies something that may cause harm to the service
technician.

CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the
area of the product where you are working. Unplug the product before you start working, or use caution
if the product must receive power to perform the task.

CAUTION—HOT SURFACE: This type of caution indicates a hot surface.

CAUTION—TIPPING HAZARD: This type of caution indicates a tipping hazard.

dierent

identifies

types of caution statements:

something that may damage the product hardware or

Change history

June 15, 2015

• Part number 41X0547 was replaced with 41X0918.

• The control panel assembly FRUs (41X0755 and 41X0753) were added to the Control panel parts catalogs.

Preface

23

7015

• FRUs were deleted on the Control panel parts catalog.
– 40X9104 (Control panel keypad assembly (MX31x))
– 40X9113 (Control panel lens)
– 40X9111 (2.4" LCD)
– 40X9112 (UICC (MX31x))
– 40X7116 (4.3" LCD (touch-screen))
– 40X9105 (Control panel keypad assembly (MX41x, MX51x, XM1140, and XM1145)
– 40X9064 (Light tube)
– 40X9114 (UICC (MX41x, MX51x, XM1140, and XM1145)

May 13, 2015

• Updated “200 paper jam messages” on page 55 to add error codes specific to polygon laser scanning

unit (LSU).

• Updated “111 error messages” on page 109 to add error messages specific to polygon LSU. Added notes

to identify the type of LSU (polygon or galvo) and controller board the printer supports.

• Updated “Laser scanning unit (LSU) service check” on page 112 to include other ways to resolve LSU-

related issues. Added notes to identify the type of LSU (polygon or galvo) and controller board the printer
supports.

• Updated “Laser scanning unit (LSU) removal” on page 335 to add information on how to identify the type

of LSU (polygon or galvo) and controller board the printer supports.

• Updated “Electronics 1” on page 391 to specify whether the LSU that the printer supports is a polygon or

galvo. Added in the table these two FRUs: Polygon LSU frame (PN 41X0363) and Polygon LSU cable
(41X0759).

April 23, 2015

• Updated the 97y error code table and created “Network port error service check” on page 134 for the

97y error codes.

• Updated the 98y error code table and created “Option communication error service check” on page 135

for the 98y error codes.

• Updated the 99y error code table and created “Option communication error service check” on page 135

for the 99y error codes.

April 6, 2015

• 40X8303 FRU was renamed to ‘250-sheet tray insert (MX31x, MX41x, and XM1140—standard tray only)’

• 40X8261 FRU was renamed to ‘ACM assembly (MX51x and XM1145—standard tray only)’

• 40X8260 FRU was renamed to ‘ACM assembly (MX31x, MX41x, and XM1140—standard tray only)’

• 40X8262 FRU was renamed to ‘ACM assembly (option tray only)’

• 40X8305 FRU was added as ‘250-sheet tray insert (MX31x, MX41x, and XM1140—option tray only)’

February 6, 2015

• Part number 41X0259 (Narrow media sensor) was added to the parts catalog.

November 10, 2014

• Updated the ACM clutch removal procedure.

Preface

24

October 10, 2014

• Updated the illustration of Electronics 2 parts catalog assembly to show the correct toner cartridge smart

chip contact.

September 22, 2014

• Part number 40X8274 was replaced with 40X9181.

• Fax card (40X7855) was added in the parts catalog.

September 8, 2014

• Changed part number 40X8296 to 41X0547.

August 15, 2014

Updated the following service checks:

• Toner cartridge smart chip contact service check

• Cartridge gearbox service check

• LSU service check

• Tray 1 jam service check

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August 7, 2014

• Scanner carriage failure service check was added to address the 843.00 error.

July 2, 2014

• Art revised for Frame parts catalog: spring (40X8295) and cable (40X8083) are no longer included.

June 11, 2014

• Parts catalog—Added Latin America power supply part number 41X0003.

May 23, 2014

• Added part number 40X0289 to the power cords parts catalog assembly.

April 16, 2014

• Art revised for Electronics 1 parts catalog. Actuator was removed for 40X8050 FRU.

• Descriptions for A4 and Legal support were added to FRUs (40X9055, 40X9056, 40X5804, and 40X9109)

in the Imaging parts catalog.

• Note for updating the scanner

firmware

was added to the ADF paper jam service check.

March 24, 2014

• The EVERY 400K column was removed from the Inspection guide table.

• Model descriptions for part numbers 40X8303 and 40X8305 were added.

February 28, 2014

• Added the Restoring solutions, licenses, and configuration settings topic under Removal precautions.

• Updated the Restoring the printer configuration after replacing the controller board topic.

• Changed the title from eSF backup to Backing up eSF solutions and settings, and updated the topic.

Preface

25

• Updated the Controller board removal topic.

• Editorial changes

January 17, 2014

• Restore factory defaults topics were added to the service menus.

• Updating the printer firmware topics were added to the repair information.

November 28, 2013

• Part number 40X8850 (Redrive shaft) was added to the parts catalog.

• Redrive shaft removal was added to the repair information.

• Part numbers for controller boards were replaced:
– 40X9065 (Controller board (MX31x) to 40X9251
– 40X9066 (Controller board (MX31x) to 40X9252
– 40X9067 (Controller board (MX31x) to 40X9253

October 22, 2013

• Part number 40X9146 (Maintenance kit, 220 V) was replaced with 40X9136.

• Part number 40X9654 (550‑‑sheet tray, lockable) was added.

7015

August 20, 2013

• Fax card (40X7854) was included in the parts catalog.

August 13, 2013

• Topic for restoring the printer configuration after replacing the controller board was added.

• Additional procedure added for the installation note for the controller board removal topic.

• The following Diagnostic information topics were added:
– [x] page jam, clear standard bin. [20y.xx]
– 201 paper jam messages
– Sensor (narrow media) jam service check

July 22, 2013

• Parts catalog FRU descriptions were revised to include model information:
– 40X9055—Flatbed (MX51x and XM1145)
– 40X9056—Flatbed (MX31x, MX41x, and XM1140)

July 11, 2013

• Parts catalog FRUs were added:
– 40X8698—Relocation kit (MX310 and MX410)
– 40X8699—Relocation kit (MX510)

July 1, 2013

• FRU description changed—40X8297, Pick tire (MX51x and XM1145)

• FRU added—40X8296, Pick tire (MX31x, MX41x and XM1140)

Preface

26

June 19, 2013

• Changes were made to the ADF paper jam service check.

• Part number 40X8093 (Transfer roll) was changed to 40X8393.

• BSD model information was added to the FRU tables on the parts catalog.

• Some information from the error code tables were made into new service checks. The following are the

new service check topics added:

– ADF rattling noise service check
– Imaging unit low service check
– Toner cartridge low service check
– Bin full service check
– Toner smart chip compatibility service check
– Imaging chip compatibility service check
– Flash full service check
– Maintenance kit service check
– NVRAM cyclic redundancy service check
– Invalid firmware/controller board service check
– RAM memory error service check
– Scanner configuration error service check
– Blank spaces on incoming fax service check
– Stretched words on incoming fax service check
– Download emulation cyclic redundancy service check

7015

April 24, 2013

• For the Imaging parts catalog assembly, the descriptions for the following part numbers were revised:

40X9142, 40X9143, 40X9144, 40X9093, 40X9059, 40X9057

April 4, 2013

• Updated the ACM assembly removal procedure.

• Added Media sensor flag removal procedure.

• Updated the Sensor (input) early/late arriving service check to include checking of the media present sensor

flag.

• Added media present sensor

part number 40X8800 to the Electronics 2 parts catalog assembly.

flag

February 4, 2013

• 10.xx and 24x.08 errors were added to the User attendance messages table.

• 24x.08 errors were added to the 24x paper jams and Input option jam error messages tables.

• New topic for updating the firmware was added to the Service menus chapter.

• BSD machines were added to the list of models under the General information chapter.

Preface

27

7015

28

7015

General information

The LexmarkTM MX310dn, MX410, and MX510 (7015‑xxx) are network‑capable, multi‑function laser printers that
print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted.

The printers are available in the following models:

Model Configurations Machine type/model

MX310dn Mono laser MFP, Networking/Fax, Duplex print, Simplex

scan

MX410de Mono laser MFP, Networking/Fax, Duplex print/scan,

XM1140 7015‑479

MX510de Mono laser MFP, Networking/No fax, Duplex print/scan,

MX511de Mono laser MFP, Networking/Fax, Duplex print/scan,

XM1145 7015‑679

MX511dhe Mono laser MFP, Networking/Fax, Duplex print/scan,

The diagnostic information in this manual leads you to the correct
error code charts, symptom index, and service checks to determine the symptom, and then repair the failure.
After you complete the repair, perform tests as needed to verify the repair.

To begin diagnosing a problem, go to

page 213 for information about removing and reinstalling parts. See “Parts catalog” on page 380 to help

identify parts.

4.3‑inch color touch screen

4.3‑inch color touch screen

e‑Task 4.3‑inch color touch screen

e‑Task 4.3‑inch color touch screen, Hard drive

field

“Diagnostic information” on page 39. See “Repair information” on

7015‑270

7015‑470

7015‑630

7015‑670

7015‑675

replaceable unit (FRU) or part. Use the

Media guidelines

Additional information for printing on specialty media may be found in the Cardstock and Label Guide available

http://support.lexmark.com.

at

Paper guidelines

Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.

Paper characteristics

The following paper characteristics
evaluating new paper stock.

print quality and reliability. Consider these characteristics when

aect

General information

29

Weight

The printer trays can automatically feed paper weights up to 120‑g/m2 (32‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 163‑g/m

2

lighter than 60 g/m

2

75‑g/m

(20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended

to use 90 g/m

(16 lb) might not be sti enough to feed properly, causing jams. For best performance, use

2

(24 lb) or heavier paper.

2

(43‑lb) bond grain long paper. Paper

7015

Note: Two‑sided printing is supported only for 60–90‑g/m

2

(16–24‑lb) bond paper.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.

Smoothness

Paper smoothness directly aects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheeld points; however, smoothness between 150 and 250 Sheeld points produces the best print
quality.

Moisture content

The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.

Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.

2

For 60–90‑g/m

(16–24‑lb) bond paper, grain long paper is recommended.

Fiber content

Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.

Unacceptable paper

The following paper types are not recommended for use with the printer:

• Chemically‑treated papers used to make copies without carbon paper, also known as carbonless papers,

carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer

• Preprinted papers that can be aected by the temperature in the printer fuser

General information

30