Lexmark C540, C543, C544, C546 Troubleshooting

Lexmark™ C54x Maintenance Guide

July 2009 www.lexmark.com

Maintaining the printer................................................................................3

Storing supplies.........................................................................................................................................3

Checking the status of supplies.................................................................................................................3

Checking the status of supplies from the printer control panel.........................................................................3

Checking the status of supplies from a network computer................................................................................3

Ordering supplies......................................................................................................................................4

Ordering toner cartridges...................................................................................................................................4

Ordering imaging kits..........................................................................................................................................5

Ordering a waste toner bottle............................................................................................................................6

Replacing supplies.....................................................................................................................................6

Replacing the waste toner bottle........................................................................................................................6

Replacing a black imaging kit..............................................................................................................................9

Replacing a black and color imaging kit............................................................................................................15

Replacing a toner cartridge...............................................................................................................................20

Replacing a developer unit................................................................................................................................22

Cleaning the exterior of the printer........................................................................................................27

Moving the printer..................................................................................................................................28

Before moving the printer.................................................................................................................................28

Moving the printer to another location............................................................................................................28

Shipping the printer..........................................................................................................................................28

Contents

Maintaining the printer

Periodically, certain tasks are required to maintain optimum print quality.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity above 80%

• Salty air

• Corrosive gases

• Heavy dust

Checking the status of supplies

A message appears on the display when a replacement supply item is needed or when maintenance is required.

Checking the status of supplies from the printer control panel

You can check the status of printer supplies by printing a menu settings page:

1 Make sure the printer is on and Ready appears.

2 From the printer control panel, press .

3 Press the arrow buttons until Reports appears, and then press .

4 Press the arrow buttons until Menu Settings Page appears, and then press .

Checking the status of supplies from a network computer

Note: The computer must be connected to the same network as the printer.

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the

TCP/IP section.

2 Click Device Status. The Device Status page appears, displaying a summary of supply levels.

Maintaining the printer

Ordering supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.

Ordering toner cartridges

When 88 Cyan Cartridge Low, 88 Magenta Cartridge Low, 88 Yellow Cartridge Low, or 88 Black Cartridge low appears, order a new cartridge.

When 88 Replace Cyan Cartridge, 88 Replace Magenta Cartridge, 88 Replace Yellow Cartridge, or 88 Replace Black Cartridge appears, you must replace the specified toner cartridge.

Part name Part number C540 and C543 C544 C546

Black Return Program Toner Cartridge

Cyan Return Program Toner Cartridge

Magenta Return Program Toner Cartridge

Yellow Return Program Toner Cartridge

Black High Yield Return Program Toner Cartridge

Cyan High Yield Return Program Toner Cartridge

Magenta High Yield Return Program Toner Cartridge

Yellow High Yield Return Program Toner Cartridge

C540A1KG

C540A1CG

C540A1MG

C540A1YG

C540H1KG

C540H1CG

C540H1MG

C540H1YG

Black High Yield Toner Cartridge

Cyan High Yield Toner Cartridge

Magenta High Yield Toner Cartridge

Yellow High Yield Toner Cartridge

C540H2KG

C540H2CG

C540H2MG

C540H2YG

Maintaining the printer

Part name Part number C540 and C543 C544 C546

Black Extra High Yield Return Program Toner Cartridge

Cyan Extra High Yield Return Program Toner Cartridge

Magenta Extra High Yield Return Program Toner Cartridge

Yellow Extra High Yield Return Program Toner Cartridge

Black Extra High Yield Toner Cartridge

Cyan Extra High Yield Toner Cartridge

Magenta Extra High Yield Toner Cartridge

Yellow Extra High Yield Toner Cartridge

C544X1KG X X

C544X1CG X

C544X1MG X

C544X1YG X

C544X2KG X X

C544X2CG X

C544X2MG X

C544X2YG X

Black Extra High Yield Return Program Toner Cartridge

Black Extra High Yield Toner Cartridge

C546U1KG X X

C546U2KG X X

Ordering imaging kits

When Replace black and color imaging kit or Replace black imaging kit appears, order a replacement imaging kit.

Part name Part number C540, C543, C544 C546

Black and Color Imaging Kit C540X74G

Black Imaging Kit C540X71G

Photoconductor Unit C540X35G Not Supported

Black Developer Unit C540X31G Not Supported

Cyan Developer Unit C540X32G Not Supported

Magenta Developer Unit C540X33G Not Supported

Yellow Developer Unit C540X34G Not Supported

Maintaining the printer

Ordering a waste toner bottle

When 82 Replace Waste Toner appears, order a replacement waste toner box. The waste toner box must be replaced when 82 Replace Waste Toner appears.

Part name Part number

Waste toner bottle C540X75G

Replacing supplies

Replacing the waste toner bottle

Replace the waste toner bottle when 82 Replace waste toner appears. The printer will not continue printing until the waste toner bottle is replaced.

1 Top door

2 Waste toner bottle

3 Right side cover

4 Front door

Maintaining the printer

1 Unpack the replacement waste toner bottle.

2 Grasp the front door at the side handholds, and then pull it toward you.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

3 Open the top door.

4 Remove the right side cover.

Maintaining the printer

5 Press the green levers on each side of the waste toner bottle, and then remove it.

6 Place the waste toner bottle in the enclosed packaging. For more information, see the User’s Guide.

7 Insert the new waste toner bottle.

8 Replace the right side cover.

Maintaining the printer

9 Close the top door.

10 Close the front door.

Replacing a black imaging kit

Replace the black imaging kit when Imaging Kit appears.

1 Grasp the front door at the side handholds, and then pull it toward you.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

Maintaining the printer

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