Lexmark C510 Reference Guide

C510

User’s Reference

December 2003

www.lexmark.com

Contents

Notices ............................................................................................................7

Trademarks ......................................................................................................................8

Licensing notice ............................................................................................................. 10

Safety inform a t io n ..... ... .................................................................. .. .. .............. .. .. .......... 10

Conventions ................................................................................................................... 11

Electronic emission notices ............................................................................................ 12

The United Kingdom Telecommunications Act 1984 ...............................................14

Noise emission levels ............................................................................................... 14

ENERGY STAR .. ... ............. .. .. ........................... .. .. ............. ... .. .......................... ... .. . 14

Laser notices ..................................................................................................................15

Laser advisory label ......... .................... ..................... .................... .................... ....... 15

Class 1 laser statement ............................................................................................ 15

Statement of limited warranty ......................................................................................... 15

Chapter 1: Overview ...................................................................................19

Basic model .......................................................... .........................................................19

Configured model ........................................................................................................... 19

Chapter 2: Printing ......................................................................................20

Tips for successful printing ............................................................................................. 20

Tips on storing media ............................................................................................... 20

Avoiding jams ........................................................................................................... 20

Sending a job to print ........ ........................ ............................................. ........................20

Printing a confidential job ............................................................................................... 21

Entering a personal identification number (PIN) .................................................... ..22

Canceling a print job ...................................................................................................... 22

Canceling from the printer operator panel ................................................................22

Canceling a job from a computer running Windows ................................................. 23

Printing the m e nu s et tings page ............ .. ... ............. .. .. ............. ... .................................. 24

Printing a directory list .................................................................................................... 24

Printing a font sample list ............................................................................................... 24

Printing the Print Quality Test Pages ....................................... .................... ..................25

2

Contents

Chapter 3: Media specifications ................................................................26

Media guidelines .......... .......................... .. ........................................ .. ... ............. .. .......... 26

Paper ........................................................................................................................ 26

Transparencies ........................................................................................................ 30

Envelopes ................................................................................................................ 31

Labels .......................................................................................................................32

Card stock ........... ... ............. .. ........................................ .. .. .............. .. ....................... 33

Storing media ................................................................................................................. 33

Identifying media sources and specificati ons ............................................. ....................33

Tray linking ..................................................................................................................... 38

Using the duplex function (two-sided printing) ............ .......................................... ......... 38

Duplex printing on letterhead ................................................................................... 39

Using Duplex Bind .................................................................................................... 39

Using the output bin ....................................................................................................... 40

Loading the trays ........................................................................................................... 41

Loading envelopes in the standard tray ................................................... ......................44

Using the media support in the output bin ......................................................................47

Using the media stop ..................................................................................................... 48

Chapter 4: Clearing jams ............................................................................49

Avoiding jams hints ........................................................................................................ 49

Identifying the media path ..................... ........................ ............................................. .... 50

Accessing jam areas ................................................................................................ 51

Chapter 5: Maintenance .............................................................................60

Maintaining your printer .................................................................................................. 60

Determining the status of supplies ................................................................................. 60

Conserving supplies ....................................................................................................... 61

Ordering supplies and maintenance items .....................................................................61

Ordering toner cartridges ......................... ...................................... .......................... 62

Ordering a fuser ....................................................................................................... 62

Ordering a waste toner bottle .................................. ............................................. .... 62

Ordering a photodeveloper cartridge ............................................ ...................... .... 62

Maintaining your printer for long term storage ............................................................... 62

Storing supplies ............................................................................................................. 63

Storing media ........................................................................................................... 63

Storing the toner cartridges .............................................. ........................................64

Replacing the toner cartridges ........................... ................................................. ........... 65

3

Contents

Recycling Lexmark products ............................................ ........................ .. ....................68

Replacing the fuser ........................................................................................................ 69

Replacing the waste toner bottle .......................... ....................... ........................ .. ......... 72

Replacing the photodeveloper cartridge ........................................................... ............. 73

Setting the operator panel when a supply is replaced ...................................................77

Changing the toner cartridge yield ...........................................................................77

Specifying th e re p la ced supply .... .. .. ............. ... ....................................... ... .. ............ 77

Cleaning the printhead lens ...........................................................................................78

Chapter 6: Troubleshooting .......................................................................81

Solving basic p rin t e r pr o b l e ms ............... .. ........................................ .. ... ............. .. .. ........ 81

Checking an unresponsive printer ... ...................... ............................................ ............. 81

Solving display problems ............................................................................................... 82

Solving printing problems ............................................................................................... 82

Solving print quality problems ........................................................................................ 84

Solving color quality problems ...................................... ............................................ ..... 88

Frequently asked questions (FAQ) about color printing ...........................................88

Solving option problems ................................................................................................. 92

Solving media feed problems ......................................................................................... 93

Solving network printing problems ................................................................................. 94

Solving other problems .................................................................................................. 94

Calling for service ........................................................................................................... 94

Chapter 7: Administration ..........................................................................95

Memory requirements .................................................................................................... 95

Disabling operator panel menus .................................................................................... 95

Enabling menus ............................................................................................................. 96

Restoring factory default settings ................................................................................... 96

Adjusting Po w e r Sa ve r . .. .......................... ... .. ............. .. .. ........................... .. .. .............. .. . 97

Configuring printer alerts ................................................................................................ 97

Using the Setup Menu .............................. .. .. ........................... .. ............................... 97

Understanding fonts ....................................................................................................... 98

Typefaces an d fo nts ............................................. .. .. .............. .. ................................ 98

Bitmapped and scalable fonts ........................................................ .. ........................99

Resident fonts ........................................................................................................101

Readability disclaimer ............ ................................................. .......................... ..... 107

Symbol sets ............................................................................................................ 107

4

Contents

Downloadable fonts ................................................................................................108

Using the Print a nd H o ld fu n c tio n .. ............................................................................... 108

Selecting a us e r n a me ... ..................................................... ... .. ............. .. ... ............ 109

Printing and d e le ting held jobs ........... ........................... .. .. .............. .. ..................... 109

Accessing held jobs from the operator panel ......................................................... 109

Recognizing when format errors occur ..................... ...................................... ....... 110

Repeat Print ........................................ ............................................. ......................110

Reserve Print ......................................................................................................... 110

Verify Print .............................................................................................................. 111

Confidential jobs ..................................................................................................... 111

Removing optional cards .................................... .......................................................... 112

Removing the system board ................................. ............................................... ..112

Removing optional printer memory cards ..............................................................114

Removing an optional firmware card or optional flash memory card ..................... 114

Replacing the system board ..................... .. .......................... ......................... ......... 116

Removing options ........................................................................................................ 117

Removing the printer from the optional 530-sheet drawer .......................... ........... 117

Removing the optional duplex unit ........................ ................................................. 121

Chapter 8: Using printer menus ..............................................................129

Understanding the printer operator panel ............. ........................ ........................ ....... 129

Indicator light .......................................................................................................... 129

Buttons ................................................................................................................... 129

Using the operator panel to change printer settings .............. ........................ ..............131

Menus Disabled .................................... .. ..................................................................... 132

Color Menu .................................................................................................... .............. 134

Config Menu .................................................................................................................137

Finishing Menu .............................................................................................................139

Help Menu .......................................................................... .......................................... 142

Job Menu ..................................................................................................................... 143

Network Menu ..............................................................................................................145

Parallel Menu ........... ......................... .. ............................ ......................... .. ..................148

PCL Emul Menu ........................................................................................................... 150

Paper Menu ................................................................................................................. 153

PostScript Menu .................................... .......................................................................157

Serial Menu .................................................................................................................. 159

Setup Menu ......................................... .. .. ............................. ............................. .. ......... 161

Supplies Menu ............................................................................................................. 166

5

Contents

USB Menu .................................................................................................................... 168

Utilities Menu .................. .. ......................................................................... ..................170

Chapter 9: Understanding printer messages .........................................172

Index ............................................................ ................................................ 186

6

Notices

• Edition not i c e

• Trademarks

• Licensing notice

• Safety information

• Conventions

• Electronic emission notices

• Noise emission levels

• ENERGY STAR

• Laser notices

• Statement of limited warranty

Notices

7

Notices

Edition: December 2003
The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. , PROVIDES THIS PUBLICATION

“AS IS” WITHOUT WARRANTY OF ANY KIND , EITHER EXPRESS OR IMPLIED , INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warr anties in
certain transactions; therefore, this statement may not apply to you.

This publication could incl ude technical inaccuracies or typogr aphical errors. Changes are
periodically made to the inf o rmation herein; these changes will be incorporated in later editions.
Improvement s o r changes i n the products or the programs described may be made at an y time.

Comments about this publicati on may be addressed to Lexmark International, Inc. , Department F95/
032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and
Eire, send to Le xmark International Ltd. , Marketing and Services Department, Westhorpe House,
Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you
supply in any way it believes appropriate without incurring any obligation to you. You can purchase
additional copies of publications related to this product by calling 1-800-553-9727. In the United
Kingdom and Eire, call [phone]. In other countries, contact your point of purchase.

References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product,
program, or service is not intended to state or imply that only that product, program, or service may
be used. Any functionally equivalent product, program, or service that does not infringe any existing
intellectual property right may b e used inst ead. Ev aluation and verifi cation of oper ation in conjunction
with other products, prog rams, or services, except those expressly designated by the manufacturer,
are the user’s responsibility.

© 2003 Lexmark International, Inc.
All rights reserved.

UNITED STATES GOVERNMENT RIGHTS

This software and any accomp anying document ation pro vided under this agreement are commerci al
computer software and documentation developed exclusively at private expense.

Trademarks

Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark
International, Inc., registered in the United States and/or other countries.

®

is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard

PCL
Company’s designation of a set of printer commands (language) and functions included in i ts printer
products. This printer is intended to be compati ble with the PCL language. This means the printer
recognizes PCL commands used in various applicat ion programs, and that the printer emulates the
functions corresponding to the commands.

®

PostScript
Systems’ designation of a set of printer commands (language) and func tions included in its software
products. This printer is intended to be compatible with the P ostScript 3 language. This means the

is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe

Trademarks

8

Notices

printer recognizes PostScript 3 commands used in various application progr ams , and th at the printer
emulates the functions corresponding to the commands.

Details relating to compatibility are included in the Technical Reference.
The followi ng terms are trademarks or registered trademarks of these companies:

Albertus The Monotype Corporation plc
Antique Olive Monsieur Marcel OLIVE
Apple-Chancery Apple Computer, Inc.
Arial The Monotype Corporation plc
Candid Agfa Corporation
CG Omega Product of Agfa Corporation
CG Times Based on Times New Roman under license from

The Monotype Corpora tion pl c, is a pr oduct of Agf a

Corporation
Chicago Apple Computer, Inc.
Clarendon Linotype-Hell AG and/or its subsidiaries
Eurostile Nebiolo
Geneva Apple Computer, Inc.
GillSans The Monotype Corporation plc
Helvetica Linotype-Hell AG and/or its subsidiaries
Hoefler Jonathan Hoefler Type Foundry
ITC Avant Garde

Gothic
ITC Bookman International Typeface Corporation
ITC Lubalin Graph International Typeface Corporation
ITC Mona Lisa International Typeface Corporation
ITC Zapf

Chancery
Joanna The Monotype Corporation plc
Marigold Arthur Baker
Monaco Apple Computer, Inc.
New York Apple Computer, Inc.
Oxford Arthur Baker
Palatino Linotype-Hell AG and/or its subsidiaries

International Typeface Corporation

International Typeface Corporation

Stempel
Garamond

Taffy Agfa Corporation
Times New

Roman
TrueType Apple Computer, Inc.

Linotype-Hell AG and/or its subsidiaries

The Monotype Corporation plc

Trademarks

9

Notices

Univers Linotype-Hell AG and/or its subsidiaries
Wingdings Microsoft Corporation

Other trademarks are the property of their respective owner s.

Licensing notice

The printer resident software contains:

• Software de veloped and copyrighted by Lexmark

• Lexmark modified softwar e licensed under the provi sions of the GNU General Pub lic License

version 2 and the GNU Lesser General Public License version 2.1

• Software licensed under the BSD license and w arranty statements

Click the title of the document you want to review:

BSD License and Warranty state ments

GNU General Public License

The Lexmark modified GNU li censed softwar e is free softw are; y ou can redistrib ute it and/ or modify it
under the terms of the licenses refe renced above. These lic enses do not provide you any rights to
the Lexmark copyrighted software in this printer.

Since the GNU licensed software that the Lexmark modifications are based upon is supplied
explicitly wi thout warr anty, use of the Lexmark modified version is similarly prov ided without w arranty.
See the warranty disclaimers in the referenced licenses for additional details.

To obtain source code files for the Lexmark modified GNU licensed softw are, launch the drivers CD
that shipped with your printer and click Contact Lexmark.

Safety information

• If your product is not marked with this symbol , it must be connected to an electrical outlet
that is properly grounded.

CAUTION: Do not set up this product or make any electrical or cabling connections, such as

the power cord or telephone, during a lightning storm.

• The power cord must be connected to an electrical outlet that is near the product and easily
accessible.

• Refer service or repairs, other than those described in the operating instructions, to a
professio nal service person.

Licensing no tice

10

Notices

• This product is designed, tested, and appro v ed to meet strict global safety standards with the
use of specific Lexmark components. The safety features of some parts may not always be
obvious. Lexmark is not responsible for the use of other replacement parts.

• Your product uses a laser.

CAUTION: Use of controls or adjustments or performance of procedures other tha n those

specified herein ma y result in hazardous radiation exposure.

• Your product uses a printing process that heats the print media, and the heat may cause the
media to release emissions. You must understand the section in your operating instructions
that discusses the guidelines for selecting print media to av oid the possibility of harmful
emissions.

Conventions

CAUTION: A caution identifies something that could cause you harm.

Warning: A warning identifies something that could damage y our product hardware or

software.

Attention!

This symbol identifies stati c-sensitiv e parts. Do not touch i n the areas near thes e symbols
without first touching the metal frame of the printer

Conventions

11

Notices

Electronic emission notices

Federal Communications Commission (FCC) compliance information
statement

The Lexmark C510 base and network printer, Types 5021-000 and 5021-010, have been tested and
found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditi ons: (1) this device may not cause harmful
interfe rence, and (2) this device must accept any interference received, in cluding interference that
may cause undesired operat ion.

The FCC Class B limits are designed to provide reasonable protection against harmful interf erence
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications . However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the follo w ing measures:

• Reorient or relocate the receiving antenna.

• Increase the separation betwe en the equi pmen t and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult your point of purchase or service representative for additional suggestions.

The manufacturer is not responsible f o r any radio or television interference caused by using other
than recommended cables or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate this equi pme nt.

Note: To assure compliance with FCC regulations on electromagnetic interference for a

Class B computing device, use a properly shielded and grounded cable such as
Lexmark part number 1329605 for parallel attach or 12A2405 f or USB att ach. Use
of a substitute cable not properly shielded and grounded may result in a violation
of FCC regulations.

Any questions regarding this compliance information statement should be direct ed to:

Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
[phone]

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the Canadian Interfe rence-Causing
Equipment Regulations.

Electronic emission notices

12

Notices

Avis de conformité aux normes de l’industrie du Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

European Community (EC) directives conformity

This product is in confo rmity with the protection requirements of EC Council directives 89/336/EEC
and 73/23/EEC on the appro ximat ion and harmonization of the la ws of the Member States r elating t o
electromagnetic compatibility and safety of electrical equipment designed for use within certain
voltage limits.

A declaration of conf o rmity with the requirements of the direct iv es has been si gned b y the Director of
Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France.

This product satisfies the Class B limit s of EN 55022 and safety requirements of EN 60950.

Republic of Korea Compliance Statement

If your product includes the following symbol on the regulatory label:
the following statement is applicable to your product.

This equipment has undergone EMC registration as a household product. It can be used in an y area,
including a residential area.

Japanese VCCI notice

If your product includes the following symbol on the regulatory label:
the following statement is applicable to your product.

Electronic emission notices

13

Notices

The United Kingdom Telecommunications Act 1984

This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect
connections to the public telecommunications systems in the United King dom.

Noise emission levels

The followi ng measurements wer e made in accordance wit h ISO 7779 and reported in conformance
with ISO 9296.

1-meter average sound
pressure, dBA

Printing 53

C510

Idling

42

ENERGY STAR

The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment
manufacturers to promote the introduction of energy-efficient products and to reduce air pollution
caused by power generation.

Companies participating in this program introduce product s that power down when they are not
being used. This featur e wil l cut the energy used by up to 50 percent. Lexmark is proud to be a
participant in this program.

As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets
the ENERGY STAR guidelines for energy efficiency.

Electronic emission notices

14

Notices

Laser notices

Laser advisory label

A laser notice label may be affixed to this printer as shown:

Class 1 laser statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825-1.

Class I laser products are not consi dered to be hazardous . The printer cont ains internally a Class III b
(3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the w avelength region of
770-795 nanometers. The laser sys tem and printer are designed so there is never any human
access to laser radiation abo ve a Class I level during normal operation, user maintenance, or
prescribed service condition.

Statement of limited warranty

Lexmark International, Inc., Lexington, KY

This warranty applies to the United States and Canada. F or customers outside the U .S . and Canada,
refer to the country-specific warranty information that came with your printer.

Laser notices

15

Notices

C510 printer

This Statement of Limited Warranty applies to this prod uct i f it w as o riginally purc hased for your use,
and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as
“Remarketer.”

Warranty

Lexmark warrants that this product:

• Is manufact ured from new parts, or new and serviceable used parts, which perform like new
parts

• Is free from defects in material and workmanship

• Conforms to Lexmark’s official published specifications

• Is in good working order

If this product does not function as warranted during the warranty period, contact a Remarketer or
Lexmark for repair without charge.

If this product is a f eature or option, this statement applies only when that feature or option is used
with the product for which it was designed. To obtain warranty service, you may be required to
present the feature or option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is
avail a ble to that user for the remainder of the warranty period. You should transfer proof of original
purchase and this statement to that user.

Warranty service

The warranty period is 12 months and starts on the date of original purchase as shown on the
purchase receipt.

To obtain warranty service you may be required to present proof of original purchase. Warranty
service will be provided at your location.

When warranty service involves the exchange of a product or part, the item replaced becomes the
property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The
replacement item assumes the remaining war ranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in
need of a repair not incl uded in w arranty se rvice, or damaged be yond repair . Also , such pr oduct must
be free of any legal obligation or restrictions that prevent its exchange.

Before y ou present this product for w a rranty service, remove all programs, data, and removable
storage media.

For further explanation of your warranty alt e rnatives and the nearest Lexmark authorized servicer in
your area, please contact Lexmark at 1-859-232-3000, or on the World Wide Web at
http://support.lexmark.com.

Statement of limited warranty

16

Notices

Remote technical support is provided for this product throughout its warranty period. Lexmark offers
a variety of extended warranty pr og rams that incl ude an extension of technical su pport. F or pro duct s
no longer covered by a Lexmark warranty, technical support may only be availab le for a fee.

Extent of warrant y

We do not warrant uninterrupted or error-free operation of a product.
Warranty service does not include repair of failures caused by:

• Modification or attachments

• Accidents or misuse

• Unsuitable physical or operating environment

• Maintenance by anyone other than Lexmark or a Lexmark authorized servicer

• Operation of a product beyond the limit of its duty cycle

• Fai lure to have installed a maintenance kit as specified (if applicable)

• Use of printing media outside of Lexmark specifications

• Use of other than Lexmark supplies (such as toner cartridges, inkjet cartridges, and ribbons)

• Use of other than Lexmark product or component

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD.

Limitation of liability

Your sole remedy under this Statement of Limited Wa rranty is set forth in this section. For any claim
concerning performance or nonperformance of Le xmark or a Remarketer for this product under this
Statement of Limited Warranty, you may recover actual damages up to the limit set forth in the
follow ing paragraph.

Lexmark's liability for actual damages from any cause whatsoever will be limited to the greater of 1)
$5,000 or 2) the amount you paid for the product that caused the damages. This limitation of liability
will not apply to claims by you for bodily injury or damage to real property or tangible person al
property for which Lexmark is legally liab le. In no event will Lexmark be liable f or any lost profi ts, lost
savings, incidental damage, or other economic consequential damages. This is true even if you
advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any
claim by you based on a third party claim.

This limitation of remedies also applies to any de v elop er of materials supplied to Lexmark. Le xmark’s
and the developer’s limitations of remedies are not cumulative. Such developer is an intended
beneficiary of this limitation.

Statement of limited warranty

17

Notices

Additional rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the
exclusion or limitation of incidental or consequential damages. If such l aws apply, the limitations or
exclusions con tai ned in this statement may not apply to you.

This warranty giv e s y ou speci fic legal rights . You may also have other rights which v ary from state to
state.

Statement of limited warranty

18

1

Overview

Basic model

The following illustration shows the basic model and features of the Lexmark™ C510 printer.

Operator panel

Output bin

Standard tray
(250-sheet tray)

Configured model

The following illustration shows the options availab le for the Lexmark C510.The options are shaded.
To learn the order of installation for the options, refer to the Setup Guide.

Optional duplex unit

Optional 530-sheet drawer

Overview

19

2

Printing

This chapter covers tips for printing, how to print certain lists of information from your printer, and
how to cancel a job.

Tips for successful printi ng

Tips on storing media

Store your media properly. For more information, see Storing media.

Avoiding jams

If you select appropriate paper or special it y media (transparencies, labels, and card stock), you are
assisting in trouble-free printing. See Avoiding jams hints for m o re information.

Note: We recommend that you try limited samples of any paper or speciality media you

are considering using with the printer before purchasing large quantities.

By selecting appropriate paper or speciality media and loadi ng it properly, you are able to av oid most
jams. See Loading the tra ys fo r instructions on loadi ng paper and special ity media into the st andard
tray, the optional 250-sheet legal size tray, and the optional 530-sheet tray.

If you experience a jam, see Clearing jams for instructions. For hints to help you avoid jams, see

Avoiding jams hints.

Sending a job to print

A printer driver is software that l ets y our computer comm unicate wi th y our printe r. When you choose
Print from a software application, a window representing the printer driver opens. Select the
appropriate settings for the specific job you are sending to print. Print settings selected from the
driver override the default settings selected from the printer operator panel.

You may need to click Properties or Setup from the initial Print box to see all of the available printer
settings you can change. If you are not familiar with a feature in the printer driver window, open the
online Help for more information.

To support all the printer features, use the Lexmark custom printer drivers. Updated drivers, as well
as a complete description of the driver packages and Lexmark driver support, are availabl e from the

Printing

20

Printing

Lexmark Web sit e.You can also use the system drivers built into y our operating system. Refer to the
Setup Guide for more information about choosing and installing drivers.

To print a job from a typical Windows applic ation:

1 Open the file you want to print.
2 From the File menu, select Print.
3 Verify that the correct printer is selected in the dialog box. Modify the printer settings as

appropriate (such as the pages you want to print or the number of copies).

4 Click Properties or Setup to adjust printer settings not available from the first screen, and

then click OK.

5 Click OK or Print to send the job to the selected printer.

Printing a confidential job

When you send a job to the printer, you can enter a personal identificatio n n umber (PIN) from the
driver. The PIN must be f our di gits using the n umbers 1–6. The job is h eld in printer memory until y ou
enter the same four-digit PIN from the operator panel and choose to print or delete the job. This
ensures that the job does not print until you are there to retrieve it, and no one else using the printer
can print the job.

This will only work with the Lexmark custom drivers that came on the drivers CD which shipped with
your printer.

1 In your word processor, spreadsheet, browser, or other application, select File Print.
2 Click Properties. (If there is no Properties button, click Setup, and then click Properties.)
3 Click Help and refer to the topic confidential print or print and hold. Follow instructions for

printing a confidential job. (See Printing a confidential job.)
Go to the printer when you are ready to retrieve your confidential print job, and continue with

these steps:

4 Press and release Menu until you see Job Menu, and then press Select.
5 Press and release Menu until you see Confidential Job, and then press Select.
6 Press and release Menu until you see your user name, and then press Select.
7 See Entering a personal identification number (PIN) as follows. Continue with st ep 8 on

page 22 to print a confidential job.

Printing a confidential job

21

Printing

Entering a personal identification number (PIN)

When you select Confidential Job from the Job Menu, the following prompt appears on the
display after you select your user name:

Enter PIN:
=____

8 Use the buttons on the operator panel to enter the four-digit PIN associa ted with your

confidential job.
The numbers next to the button names identify which button to press for each digit (1–6). As

you enter the PIN, asterisks appear on the display to ensure confidentiality.

Enter PIN
=****

1 2

If you enter an invalid PIN, the message No Jobs Found. Retry? appears.

34

5

6

6

9 Press Go to reenter the PIN, or press Stop to exit the Confidential Job menu.

10 Press Select to print your confidential jobs.

Your jobs print and are deleted from printer memory.

For more inf ormation about confidential jobs , and Print and Hold jobs, see Using the Print and Hold

function.

Canceling a print job

There are sev eral methods for canceling a print job.

Canceling from the printer operator panel

If the job you want to can cel is printing, and Busy appears on the display:

1 Press Menu to open the Job Menu.

Cancel Job appears on the second line of the display.

Canceling a print job

22

Printing

2 Press Select.

The message Canceling Job is displayed.

Canceling a job from a computer running Windows

Canceling a job from the taskbar

When you send a job to print, a small printer icon appears in the right corner of the taskbar.

1 Double-click the printer icon.

A list of print jobs appears in the printer window.

2 Select the job you want to cancel.
3 Press the Delete ke y on the keyboard.

Canceling a job from the desktop

1 Minimize all progra ms to reveal the desktop.
2 Double-click the My Computer icon.
3 Double-click the Printers icon.

A list of available printers appears.

4 Double-click the printer you selected when you sent the job.

A list of print jobs appears in the printer window.

5 Select the job you want to cancel.
6 Press the Delete ke y on the keyboard.

Canceling a job from a Macintosh computer

When you send a job to print, the printer icon for your selected printer appears on the desktop.

1 Double-click the printer icon on your desktop.

A list of print jobs appears in the printer window.

2 Press Control and click the print job you want to cancel.
3 Select Stop Queue from the pop-up menu that appears.

Canceling a print job

23

Printing

Printing the menu settings page

The menu settings page shows current settings (user default setti ngs) for the menus, a list of
installed options , and a v ailab le printe r memory. You can use this page to verify that all printer options
are properly installed and the printer settings are correct .

See Understanding the printer operato r panel to identify the display and operator panel buttons if
you need help.

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Utilities Menu, and then press Select.
3 Press and release Menu until you see Print Menus, and then press Select.

The message Printing Menu Settings appears while the page prints. The printer returns to the
Ready message after the menu settings page prints.

If any other message appears when you print this page, see Understanding printer messages for
more information.

Printing a directory list

A directory list shows all the resources stored in flash memory or on the hard disk. To print a list:

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Utilities Menu, and then press Select.
3 Press and release Menu until Print Directory appears, and then press Select.

The message Printing Directory List appears and remains on the operator panel until
the page prints. The printer returns to the Ready state after the directory list prints.

Printing a font sample list

To print samples of all the fonts currently av ailable for your printer:

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Utilities Menu, and then press Select.
3 Press and release Menu until Print Fonts appears, and then press Select.

Printing the menu settings page

24

Printing

4 Press and release Menu until either PCL Fonts or PS Fonts appears on the second line of

the display.

• Select PCL Fonts to print a listing of the fonts available to the PCL emulator.

• Select PS Fonts to print a listing of the fonts a vailable to the PostScript 3 emulato r.

5 Press Select.

The message Printing Font List appears and remains on the operator panel until the
page prints. The printer returns to the Ready state after the font sample list prints.

Printing the Print Quality Te st Pages

To help isolate print quality problems, print the Print Quality Test Pages.

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Utilities Menu, and then press Select.
3 Press and release Menu until you see Prt Quality Pgs, and then press Select .

The pages are formatted. The Printing Quality Test Pages message appears. Then,
the pages print. The message remains on the operator panel until all the pages print.

The Print Quality Test Pages contain seven pages. There are fou r pages representing the
colors the printer can produce - cyan, magent a, yellow, and black. There are two pages
containing test patterns in black or shades of gray, and one page of text containing printer
information like page count, installed memory, and so on.

The printer returns to the Ready state after the Print Quality Test Pages print.

Printing the Print Quality Test Pages

25

3

Media specifications

Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes
referred to as specialty media. Your printer provides high quality printing on a variety of media. You
must consider a number of things conc erning media before you print. This chapter provides
information to help you make media selections, how to care for the media, and how to load it in the
standard tray (250-sheet letter size tray), the optional 250-sheet legal size tra y, and the optional tray
which is part of the optional 530-sheet drawer.

Media guidelines

Selecting the appropriate media for your printer helps you a void printing problems.
The following sections contain guidelines for choosing the correct media for your printer.
For detailed information about media characteristics, ref e r to the Card Stock & Label Gui de available

on the Lexmark Web site at www.lexmark.com/publications.

Paper

To ensure the best print quality and feed reliabil ity, use 90 g/m2 (24 lb) xerog r aphic , g rai n long paper.
Business papers designed for general business use ma y also provide acceptable print quality.

Lexmark recommends Lexmark Part Number 12A5950 letter size glossy paper and Lexmark Part
Number 12A5951 for A4 size glossy paper.

Always print several samples before buying large quantities of any type of media. When choosing
any media, consider the wei ght, fiber content, and color.

The laser printing process heats paper to high temperatures of 170°C (338°F) for non- MICR
applications. Use only paper able to withstand these temperatures without discoloring, bleeding, or
releasing hazardous emissions . Check with the manufact urer or vendor to determine whether the
paper you have chosen is acceptable for laser printers.

When loading paper , note the recommended print side on the paper package, and load paper
accordingly. See Loading the trays for detail ed loading instructions.

Paper characteristics

The following paper characteristics affect print quality and reliability. We recommend that you follow
these guidelines when evaluating new paper stock.

For detail ed information, refer t o the Card Stock & Label Guide available on the Lexmark W eb sit e at

www.lexmark.com/publications.

Media specifications

26

Media specifications

Weight

2

The printer can automatically f eed paper weights from 60 to 90 g/m

2

Paper lighter than 60 g/m
performance, use 90 g/m

(16 lb) might not be stiff enough to feed properly, causing jams. For best

2

(24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm

(7.2 x 10.1 in.), we recommend that the weight be greater than or equal to 90 g/m

Curl

Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding
problems. Curl usually occurs after the paper passes through the printer, where it is exposed to high
temperatures. Storing paper unwrapped in humid conditions, even in the trays, can contribute to
paper curling prior to printing and can cause feeding problems.

Smoothness

The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner
does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can
cause paper feeding pr oblems. Smoothness needs to be between 100 and 300 Sheffield points;
however, smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content

(16 to 24 lb bond) grain long.

2

(24 lb bond).

The amount of moisture in the pape r af fects both print quality and the abili ty of the printer t o feed the
paper properly. Leave the paper in its original wrapper until you are ready to use it. This limits the
exposure of the paper to moistur e changes that can degrade its performance.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long,
running the length of the paper, or grain short, running the width of the paper.

2

For 60 to 90 g/m

(16 to 24 lb bond) paper, grain long fibers are recommended.

Fiber content

Most high-quality x erographic paper is made from 100% chemically pulped wood. This cont ent
provides the paper with a high degree of stability resulting in fewer paper feeding problems and
better print quality. Paper containing fibers such as cotton possess characteristics that can result in
degraded paper handling.

Media guidelines

27

Media specifications

Unacceptable paper

The following papers are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as
carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that ma y contaminate the printer

• Preprinted papers that can be affected by the temperature in the printer fuser

• Preprinted papers that require a registration (the precise print location on the page) greater

than ±0.09 in., such as optical character recognition (OCR) forms
In some cases, you can adjust registr ation with y our softwar e applicat ion to successf ully print

on these forms.

• Coated papers (erasab le bond), synthetic papers, thermal papers

• Rough-edged, rough or heavily textured surfac e pape rs or curled papers

• Recycled papers containing more than 25% post-consumer wa ste that do not meet

DIN 19 309

• Recycled paper having a weight less than 60 g/m

2

(16 lb)

• Multiple-part forms or documents

Selecting paper

Proper paper loading helps pre vent jams and ensures troubl e -free printing.
To help avoid jams or poor print quality:

• Always use new, undama ged paper.

• Before loading paper, kno w th e recommended print side of the paper you are using. This

information is usually indicated on the paper package.

• Do not use paper that you have cut or trimmed yourself.

• Do not mix media sizes, weights, or types in the same source; mixing results in jams.

• Do not use coated papers.

• Do not forget to change the Paper Size setting when y ou use a source that does not support

auto size sensing.

• Do not remove tr ays while a job is printing or Busy is displayed on the operator panel.

• Make sure the P aper Type, Paper Texture, and P aper W eight s ettings are corr ect. (See Paper

Menu for detailed i n formation about these settings.)

• Make sure the paper is properly loaded in the source.

Media guidelines

28

Media specifications

• Flex paper bac k and forth. Do not fold or crease the paper. Straighten the edges on a level
surface.

Selecting preprinted forms and letterhead

Use the following guidelines when selecting preprinted forms and letterhead paper for the printer:

• Use grain long papers for best results.

• Use only forms and letterhead printed using an offset lithographic or engraved printing

process.

• Avoid papers with rough or heavily textured surfaces.

Use papers printed with heat-resistant inks designed for use in xer o graphic copiers. The ink must
withstand temperatures of 170°C (338°F) without melting or releasing hazardous emi ssions. Use
inks that are not affec ted by the resin in toner. Inks that are oxidation- set or oil-based should meet
these requirements; latex inks might not. If you are in doubt, cont act your paper supplier.

Preprinted papers such as letterhead must be able to withstand temperatures up to 170°C (338°F)
without melting or releasing hazardous emissions.

Media guidelines

29

Media specifications

Printing on letterhead

Check with the manufacturer or vendor to determine whether the preprinted letterhead you have
chosen is acceptable for laser printers.

Page orientation is important when printing on letterhead. Use the following table for help when
loading letterhead in the media sources.

Media source or process Print side Top of page

Tray 1
(Standard tray)

Tray 1
(Optional 250-sheet legal
size tray)

Tray 2
Optional 530-sheet drawer

Duplex (two-sided) printing
using tray 1 or tray 2

Printed letterhead faceup Letterhead goes toward the

rear of the tray

Printed letterhead faceup Letterhead goes toward the

rear of the tray

Printed letterhead facedown Letterhead goes toward the

front of the tray

Transparencies

You can feed transparencies from the standard tray. Try a sample of any transparencies yo u are
considering using with the printer befor e buying large quantities.

When printing on transparencies:

• Be sure to set the Paper Type to Transparency from the printer driver or from MarkVision™
Professional to avoid damaging your printer.

• Use transparencies designed specifically for laser printer s. Transpar encies must be able to
withstand temperatures of 170°C (338°F) without melting, discoloring, offsetting or releasing
hazardous emissions.

• To prevent print quality problems, avoid getting fingerprints on the transparencies when you
handle them.

• Before loading transparencies, fan the stack to prevent sheets from sticking together.

Selecting transparencies

The printer can print directly on transparencies designed for use in laser printers. Print quality and
durability depend on the tra nsparency used. Always print samples on the tr ansparencies you are
considering before buying large quantities.

Lexmark recommends Lexmark Part Number 12A5940 letter size transparency and Lexmark Part
Number 12A5941 for A4 size transparency.

The Paper Type setting should be set to Transparency to help preven t jams. (See Paper Type for
detailed information about thi s setting.) Ch eck wit h the manuf act urer or v endor to dete rmine whether
your transparencies are compatible with laser printers that heat transparencies to 170°C (338°F).
Use only transparencies that are able to withstand these temperatures without melti ng, discoloring,

Media guidelines

30

Media specifications

offsetting, or releasing hazardous emissions. For detailed information, refer to the Card Stock &
Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.

Envelopes

You can load up to 10 envelopes in the standard tr ay. Try a sample of any envelopes you are
considering using with the printer befor e buying large quantities. See Loading envelopes in the

standard tra y for instructions on loading envelopes.

When printing on envelopes:

• To achieve the best possible print quality, use only high-quality envelopes that are designed
for use in laser printers.

• Set the Paper Source in the Paper Menu based on the source y ou are using, set the Paper
Type to Envelope, and select the correct envelope size from the operator panel, the printer
driver, or from MarkVision Professional.

2

• For best perf ormance, use en v elope s made from 90 g/m
to 105 g/m
weight for envelopes as long as the cotton cont ent is 25% or less. Envelopes with 100%
cotton content must not exceed 90 g/m

• Use only new, undamaged enve lopes.

• For best performance and to minimize jams, do not use envelopes that:
– Hav e excessive curl or twist.
– Are stuck together or damaged in an y way.
– Contain windows, holes, perforations, cutouts or embossing.
– Use metal clasps, string ties, or metal folding bars.
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have nicked edges or bent corners
– Have rough, cockle, or laid finishes

• Use envelopes that can withstand temperatures of 170°C (338°F) without sealing, excessive

curling, wrinkling, or releasing hazardous emissions. If you have any doubts about the
envel opes you are considering using, check with the envelope supplier.

• Adjust the width guide to fit the width of th e envelopes.

• Load only one size of envelope at a time in the tray. Envelopes may only be loaded in the

standard tray. Load them with the flap down and the flap to the left of the tray.

• A combination of high humidity (over 60%) and the high printing temperatures ma y seal the
envelopes.

2

(28 lb bond) weight for the 250-sheet standard tray or 105 g/m2 (28 lb bond)

2

(24 lb bond) weight.

(24 lb bond) paper. You can use up

Media guidelines

31

Media specifications

Labels

Your printer can print on many labels designed for use wit h laser printers, except for vinyl labels.
These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet
(printable stock), and topcoats must be able to withstand temper atures of 170°C (338°F) and
pressure of 25 pounds per square inch (psi).

Try a sample of any labels you are considering using wit h the printer before purchasing a large
quantity.

For detailed information on label printing, characterist ics and desi gn, r efer to the Card Stock & Label
Guide available on the Lexmark Web site at www.lexmark.com/publications.

When printing on labels:

• Set the Paper Type menu item to Labels in the Paper Menu. Set the Paper Type from the
printer operator panel, the printer driver, or from MarkVision Professional.

• Do not load labels together with paper or transparencies in the same source; mixing media
can cause feeding problems.

• Do not use label sheets with a slick backing material.

• Do not print within 1 mm (0.04 in.) of the die cut.

• Use full label sheets. Partial sheets may cause labels to peel off during printing, result ing in a

jam. Partial sheets also c ontami nate your printer and your ca rtridge with adhesiv e, and could
void your printer and cartridge warranties.

• Use labels that can withstand temperatures of 170°C (338°F) without sealing, excessive
curling, wrinkling, or releasing hazardous emissions.

• Do not print within 1 mm (0.04 in.) of th e edge of the label , of the per f or ations , or bet ween die ­cuts of the label.

• Do not use label sheets that have adhesive to the edge of the sheet. We recommend zone
coating of the adhesiv e a t least 1 mm (0.04 in.) away from edges. Adhesive material
contaminates your printer and could void your warranty.

• If zone coating of the adhesiv e is not possib le , a 3 mm (0.125 in.) strip should be remov ed on
the leading and driver edge, and a non-oozing adhesive should be used.

• Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside
the printer .

• Portrait orientation is preferred, especially when printing bar codes.

• Do not use labels that hav e exposed adhesive.

For detailed inf ormation on label printing, ch aracterist ics, and desi gn, refer to the Card Stoc k & Label
Guide, av ailable on the Lexmark Web site at www.lexmark.com/publications.

Media guidelines

32

Media specifications

Card stock

Card stock is singl e ply, and has a large array o f properties, su ch as the mois tur e content, t hic k ness ,
and texture, that can significantly affect print quality. See Identifying media sources and

specifications for information on the preferred weight for the grain direction of media.

Try a sample of any card stock you are considering using with the printer before purchasing a large
quantity.

See Media types and weights for information on the preferred weight of media.
When printing on card stock:

• Set the Paper Type menu item in the Paper Menu to Card St ock from the oper ator panel, from
the printer driver, or from MarkVision Professional. Set the Paper Weight to CardStock
Weight and select the CardStock Weight as Normal or Heavy for the value. Set this from the
operator panel, the printer driver, or from MarkVision Professional. Use Heavy for card stock
weighing greater than or heavier than 163 g/m

• Be aware that preprinting, perforation, and creasing can significantly affect the print quality
and cause media handling or jamming problems.

2

(90 lb).

• Avoid using card stock that ma y release hazardous emissions when heated.

• Do not use preprinted card stock manufactured with chemicals that may contaminate the

printer. Pre p rinting introduces semi-liquid and volatile components into the printer.

• We recommend the use of grain long card stock.

Storing media

Use the follo wing guidelines f or pro per media storage . These help a v oid media f eeding prob lems and
uneven print quality:

• For best result s, store med ia in an environ ment where the temperature is appro ximately 21°C
(70°F) and the relative humidity is 40%.

• Store cartons of media on a pallet or shelf, rather than directly on the floor.

• If you store individual packages of media out of the original carton, make sure they rest on a

flat surface so the edges do not buckle or curl.

• Do not place anything on top of the media packages.

Identifying media sources and specifications

The follo wing tab les pro vide i nf ormation on standard and option al sources , incl uding the media siz es
you can select from the Paper Size menu, and supported weights.

Note: If you use a media size not listed, select the next larger size.

Storing media

33

Media specifications

For information on card stock and labels, refer to the Card Stock & Label Guide.

Media sizes and support

Legend

✓ — supported
✘— unsupported

Media size

A4 210 x 297 mm

A5 148 x 210 mm

JIS B5 182 x 257 mm

Letter 215.9 x 279.4 mm

Legal 215.9 x 355.6 mm

Executive 184.2 x 266.7 mm

Folio 216 x 330 mm

Statement 139.7 x 215.9 mm

*

This size setting formats the page or envelope for 215.9 x 297 mm (8.5 x 11.7 in.) for the

250-sheet letter size tray or 215.9 x 355.6 mm (8.5 x 14 in.) for the optional 250-sheet
legal size tray based on which tray is installed, unless the size is specified by the software
application.

** Measurements apply to simplex (single-sided) printing only. For duplex

(two-sided) printing, the minimum size is 148 x 210 mm (5.83 x 8.27 in.) for the 250-sheet
letter size tray (standard tray) and 148 x 210 mm (5.83 x 8.27 in.) for the optional
250-sheet legal size tray.

Dimensions

(8.27 x 11.7 in.)

(5.83 x 8.27 in.)

(7.17 x 10.1 in.)

(8.5 x 11 in.)

(8.5 x 14 in.)

(7.25 x 10.5 in.)

(8.5 x 13 in.)

(5.5 x 8.5 in.)

Standard tray

250-sheet letter size tray

(Tray 1)

Optional tray

250-sheet legal size tray

(Tray 1)

✓✓✓✓

✓✓✘✓

✓✓✘✓

✓✓✓✓

✘✓✘✓

✓✓✓✓

✘✓✘✓

✓✓✘✓

Optional 530-sheet tray (Tray 2)

Duplex unit

Identifying media sources and specifications

34

Media specifications

Media sizes and support(continued)

Legend

✓ — supported
✘— unsupported

Media size

Universal* 250-sheet letter tray**:

9 Envelope 98.4 x 225.4 mm

Com 10 Envelope 104.8 x 241.3 mm

DL Envelope 110 x 220 mm

C5 Envelope 162 x 229 mm

B5 Envelope 176 x 250 mm

Other Envelope

*

This size setting formats the page or envelope for 215.9 x 297 mm (8.5 x 11.7 in.) for the

250-sheet letter size tray or 215.9 x 355.6 mm (8.5 x 14 in.) for the optional 250-sheet
legal size tray based on which tray is installed, unless the size is specified by the software
application.

** Measurements apply to simplex (single-sided) printing only. For duplex

(two-sided) printing, the minimum size is 148 x 210 mm (5.83 x 8.27 in.) for the 250-sheet
letter size tray (standard tray) and 148 x 210 mm (5.83 x 8.27 in.) for the optional
250-sheet legal size tray.

*

Dimensions

104.8 x 210 mm to

215.9 x 297 mm
(4.125 x 8.27 in. to

8.5 x 11.7 in.)

250-sheet legal tray**:

104.8 x 210 mm to

215.9 x 355.6 mm
(4.125 x 8.27 in. to

8.5 x 14 in.)

(3.875 x 8.9 in.)

(4.12 x 9.5 in.)

(4.33 x 8.66 in.)

(6.38 x 9.01 in.)

(6.93 x 9.84 in.)

104.8 mm x 210 mm to

215.9 mm x 355.6 mm

4.125 in. x 827 in. to 8.5 in. x
14 in.)

Standard tray

250-sheet letter size tray

(Tray 1)

Optional tray

250-sheet legal size tray

(Tray 1)

✓✓✘✓

✓✓✘✘

✓✓✘✘

✓✓✘✘

✓✓✘✘

✓✓✘✘

✓✓✘✘

Optional 530-sheet tray (Tray 2)

Duplex unit

Identifying media sources and specifications

35

Media specifications

Media support for models and sources

Legend

✓ — supported
✘— unsupported

Media

Paper ✓✓✓✓
Card stock ✓✓✘✘
Transparencies ✓✓✘✘
Paper labels ✓✓✘✘
Envelopes ✓✓✘✘
Glossy paper ✓✓✘✓

Standard tray
250-sheet letter size tray
(Tray 1)

Optional tray
250-sheet legal size tray
(Tray 1)

Optional
530-sheet
drawer
(Tray 2)

Optional
duplex unit

Media types and weights

Legend

✓ — supported
✘— unsupported

Media

Paper Xerographic or

Card stock—maximum
(grain long)

Transparencies Laser printer

Labels Paper

Envelopes

100% cotton content
maximum weight—
20 lb

*

Grain short is preferred for papers over 135 g/m2.

**

28 lb bond envelopes are limited to 25% cotton content.

*

Type

business
paper

Index Bristol 90 to 210 g/m

Sulfite, wood­free or up to
100% cotton
bonds

Media weight
Standard tray

250-sheet letter
size tray
(Tray 1)

60 to 90 g/m2
grain long
(16 to 24 lb bond)

(24 to 55 lb)
138 to 146 g/m

(37 to 39 lb bond)
180 g/m

(48 lb bond)

75 to 90 g/m
(20 to 24 lb

**

bond)

Optional tray
250-sheet legal
size tray
(Tray 1)

60 to 90 g/m

2

grain long
(16 to 24 lb bond)

2

90 to 210 g/m

2

Optional
530-sheet drawer
(Tray 2)

60 to 90 g/m

2

grain long
(16 to 24 lb bond)

✘

(24 to 55 lb)

2

138 to 146 g/m

2

✘

(37 to 39 lb bond)

2

180 g/m

2

✘

(48 lb bond)

2

75 to 90 g/m
(20 to 24 lb
bond)

2

**

✘

Identifying media sources and specifications

36

Media specifications

Media type setting based on media and weight

Legend
N/A = Non­applicable

Media weight

Standard tray
250-sheet
letter size or

2

Optional
530-sheet
drawer
(Tray 2)

60–74 g/m
(16–19 lb)

Media

Paper
(grain long)

Type

Xerographic

2

or bond

optional
250-sheet
legal size tray
(Tray 1)

60–74 g/m
(16–19 lb)

paper
Xerographic

or bond

75–120
(20–32 lb)

g/m

2

75–105
(20–28 lb)

paper

g/m

2

2

g/m

2

75–120
(24–32 lb)

N/A 120

N/A N/A Card stock Normal

2

N/A N/A Heavy

Glossy

5

paper
Card stock—

maximum
(grain long)

100% cotton 75–120

Glossy 120 g/m

Index 163 g/m

2

Index 164–210

(24–32 lb)

(32 lb)

(90 lb)

(91–110 lb)

4

Transparency Laser printer See
Labels

3

Paper 90–163 g/m

. N/A N/A Transparency Normal

2

N/A N/A Labels Normal

(24–90 lb)

2

Envelopes
100% cotton
content
maximum

Sulfite,
wood-free or
up to 100%
cotton bonds

75–90

g/m

(20–24 lb)

N/A N/A Envelope Normal

weight—
24 lb

1

The Paper Weight setting is in the Paper Menu within the operator panel menus. Select the correct value

based on the information presented.

2

Punched, embossed, water-marked, perforated, inkjet, or plastic coated media should not be used.

3

Only an occasional use of paper labels in an office environment is supported.

4

Use transparencies Lexmark Part Number 12A5940 for letter size and Lexmark Part Number 12A5941 for

A4 size in tray 1.

5

Use glossy paper Lexmark Part Number 12A5950 for letter size and Lexmark Part Number 12A5951 for A4

size.

g/m

g/m

1

Optional
duplex unit

2

60–74 g/m
(16–19 lb)

2

75–105
(20–28 lb)

2

75–120
(24–32 lb)

(32 lb)

g/m

g/m

g/m

2

Print mode

2

Plain paper Light

2

2

Glossy Normal

Paper

Weight

setting

Normal

Heavy

1

Identifying media sources and specifications

37

Media specifications

Media capacities

Legend

✓ — supported
✘— unsupported

Media type

Paper 250 sheets* 250 sheets* 530 sheets*
Card stock 30 sheets** 30 sheets** ✘
Labels 80 80 ✘
Transparencies 50 50 ✘
Envelopes 10 of Com 10 10 of Com 10 ✘

* Based on 20 lb paper.
** 30 sheets of 90 lb card stock or 25 sheets of 110 lb card stock.

Standard tray
250-sheet letter size tray
(Tray 1)

Optional tray
250-sheet legal size tray
(Tray 1)

Optional
530-sheet drawer
(Tray 2)

Tray linking

Tray linking enables the automatic linking feature for trays when you load the same size and type of
media in multiple sources. The printer automatically links the trays; when one tray is empty, media
feeds from the next linked tray.

For example, if you have the same size and type of media loaded in tray 1 and tray 2, the printer
selects media from tra y 1 until it becomes empty, and then the printer automatically feed s media from
the next linked tray — tray 2.

By linking both tra ys, you effectively create a single source with a capacity of 780 sheets.
If you load the same size media in ea ch tray, make sure the media is all the same type in order to lin k

the tray s.
Once the tra ys y ou sel ected are l oaded with the same siz e and type of media, sel ect the same Paper

Type setting in the Paper M e nu for these sources.
To disable tray l inking, set the Paper Type to a unique va lue in each one of the tr a ys . If all the tr a ys d o

not have the same type of media when the y are link ed, y ou could mistak enly print a job on the wrong
paper type.

Using the duplex function (two-sided printing)

Duplex printing (or tw o-sided printing) lets you print on both sides of a sheet of paper. Printing on
both sides of paper reduces printing costs.

Tray linking

38

Media specifications

For sizes that are acceptable for duplex printing, see Media sizes and support.
Select Duplex from your printer driver to print individual duplex jobs.

Duplex printing on letterhead

When duplex (two-sided) printing on letterhead from the tra ys, load it with the logo facedown and
entering the printer last.

Using Duplex Bind

When you select duplex bind printing in the printer driver or Duplex Bind in the Finishing Menu, you
must select either long edge or short edge binding, which a re the v al ues f or this se tting. T he purpose
of Duplex Bind is to define the way duple xed pages are bound, and how the printing on the back of
the sheet (even-numbered pages) is oriented in relation to the printing on the front (odd-numbered
pages).

Using the duplex function (two-sided printing)

39

The two values for Duplex Bind are:

Media specifications

Long Edge*

The asterisk (*)
indicates this is
the factory
default setting

Assumes binding along the long end of the page (left edge for portrait
orientation and top edge for landscape orientation). The following
illustration shows long-edge binding for portrait and landscape pages:

Back of
sheet

Binding

Front of
next sheet

Binding

Portrait

Back of sheet

Front of next
sheet

Landscape

Short Edge Assumes binding along the short edge of the page (top edge for portrait

orientation and left edge for landscape orientation). The following
illustration shows short-edge binding for portrait and landscape pages:

Back of
sheet

Binding

Binding

Back of
sheet

Front of
next sheet

Landscape

Portrait

Front of
next sheet

Using the output bin

The output bin holds up to 250 sheets of 20 lb paper and is located on top of the printer. The output
bin collates print jobs facedown.

The output bin supports all media listed in Media sizes and support.

Using the output bin

40

Media specifications

Loading the trays

Your printer has three trays to select from: the standard tray (tray 1), also known as the 250-sheet
tray or 250-sheet letter size tray, the optional 250-sheet legal size tray (tray 1), or an optional
530-sheet tray (tray 2) which is part of the 530-sheet drawer and fits into the support unit. Load the
paper or specialty media you use for the majority of your print jobs in tray 1. Proper media loading
helps prevent jams and helps make your printing trouble-free.

Note: You use either the standard tray or the optional 250-sheet legal size tra y in the

printer. Only one may be used at a time. Either tray is considered tray 1.

Do not remove tr ays while a job prints or while Busy blinks on the oper ator panel. Doing so may
cause a jam.

Load the standard tray or optional trays in the same way. The width and length guide tabs look
differently; however, all of them squeeze and move in the same manner.

1 Pull the tray out. Remove the tray completel y.

Loading the trays

41

Media specifications

2 Squeeze the length guide tabs together as shown. Slide the guide to the correct position for

the size of paper you are loading. F or setup, load Letter or A4 based on the standard size for
your country or region. Notice the si ze in dicators on the bot tom of the tr ay on both sizes of the
guide. Use these indicators to help you position the guide at the correct size.

Size indicators

This second illustration shows the tabs and size indicators for the optional 530-sheet tray.

Size indicators

3 Squeeze the width guide tabs as show n. Slide the width guide to the correct position for the

size of paper you are l oading. F or setup , load Letter or A4 based on the standard siz e f or your

Loading the trays

42

Media specifications

country or region. Notice the si ze indicators on the bottom left of the tray. Notice the load line
label on the side of the tray which indicates the maximum stack height for your media.

Width guide tabs

Size indicators

Load line label

This second illustration shows the tabs, the size indicat o rs, and the load line for the optional
530-sheet tray which is part of the optional 530-sheet drawer.

Load line

Size indicators

Loading the trays

43

Media specifications

4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the

media. Straighten the edges on a level surface.

5 Load the paper stack wit h the recommended print side f aceup . Load the stac k towar d the rear

of the tray as shown.
If you load letterhead paper, place the header at the rear of the tr ay.

6 Inser t th e tray.

Loading envelopes in the standard tray

The recommended stack height is 10 envelopes; however, in normal environments as many as 15
envel opes may be loaded. In high temperature or humidity environments, only seven envelopes
should be loaded.

1 Pull the standard tray completely out.
2 Squeeze the length guide tabs together as shown in step 2 on page 42. Slide the guide to

the correct position for the size of envelope you are loading.

Loading envelopes in the standard tray

44

Media specifications

3 Squeeze the width guide tabs as shown in step 3 on page 42. Slide the width guide to the

correct position for the size of envelope you are loading. Notice the size indicators on the
bottom left of the tray.

4 Push the envel ope stack aid tabs toward each othe r. They snap into place.

Note: These tabs keep a stack of envelopes in the proper position for feeding.

Size indicators

5 Flex a stack of envelopes back and forth and then straighten the edges on a level surface.

Press down the corners to flatten them.

Fan t he env elopes . This pre v ents the edges of the env elopes fr om stic king together and helps
them feed properly.

Loading envelopes in the standard tray

45

Media specifications

6 Load envelopes flap side down with the stamp area and flap on the right. The end of the

envelope with the stamp area enters the printer first.

Note: Some envelopes may feed better with the flap loade d to the left . Try printing a few

envelopes before printing large quantities.

Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-

stick adhesives. These envelopes may severely damage the printer. The stamp is
shown in the illustration only for placement.

7 Insert the standard tray.

Loading envelopes in the standard tray

46

Media specifications

Using the media support in the output bin

Use the media support so a stack of media does not skew in the output bin. To use the media
support:

1 Grasp the edge of the media support at the indentation in the output bin.
2 Lift the media support. Pull the tab on the bottom of the media support forward until it snaps

into place.

3 Lower the media support into place so that it is now at an angle due to the tab.

Tab

Media support

Indentation

The media support is inclined so your stacked media now remains in a neater stac k in t he output bin .

Note: Do not leave the media support inclined if y ou are printing transparencies.

Using the media support in the output bin

47

Media specifications

Using the media stop

Use the media stop when printing on letter, legal, or A4 size media.

1 Grasp the handle on the extension and pull it straight out.
2 Rotate the media stop upward.

Extension

Handle

Media stop

3 Push the extension to the position for the media size you are using based on the size

markings on the extension.

Using the media stop

48

4

Clearing jams

Avoidi ng jams hint s

The followi ng hints can help you avo id jams:

• Use only recommended paper or specialty media (referred to as media). See Media

guidelines for more information. Refer to th e Card Stock & Label Guide avail able on th e

Lexmark Web si te at www.lexmark.com/publications for more information about which media
will provide optimum results for your printing environment.

• If you need detailed inf ormation before purch asing large quantities of customi zed media, ref er
to the Card Stock & Label Guide.

• See Loading the trays to load media properly.

• Do not overload the media sources. Make sure the stack height does not exceed the

maximum height indicated by the load line labels in the sources.

• Do not load wrinkled, creased, damp, or curled media.

• Flex, fan, and straighten media before you load it.

• Do not use media that you have cut or trimmed yourself.

• Do not mix media sizes, weights, or types in the same media source.

• Use only recommended paper . See Unacceptable paper.

• Make sure the recommended print side is f aceup when loading all tray s for simplex

(single-sided) printing.

• Keep media stored i n an acceptable environment. See Storing media.

• Do not remove trays during a print job.

• Push all trays in firmly after loading them.

• Make sure the guides in the trays are properly positioned for the size of media you ha ve

loaded. Make sure the guides are not placed too tig htly against the stack of media.

• Make sure all cables that connect to the printer are correctly attached. Refer to the Setup
Guide for more information.

Clearing jams

49

Clearing jams

Identifying the media path

The following illustration shows the path t hat media travels t hrough the printer. The path varies
depending on the input source (tray 1 or tray 2) and if you use the optional duplex unit.

202 Paper Jam

230 Paper Jam

231 Paper Jam

201 Paper Jam

241 Paper Jam

242 Paper Jam

Identifying the media path

50

Clearing jams

Accessing jam areas

Open doors and covers , and re mov e tr a ys to acc ess jam areas . The illustr ation sho ws the loc ation of
sources and possible jam areas.

Duplex rear
door

Rear door

Standard tray
(Tray 1)

530-sheet tra y
(Tray 2)

Use the follo wing table to locate instruction s for a particular jam; however, to resolve any message,
you must clear all media from the media path.

Jam message Go to page

201 Paper Jam Open Rear Door 52
202 Paper Jam Open Rear Door 54
230 Paper Jam Duplex Door 55
231 Paper Jam Duplex Door 56
241 Paper Jam Check Tray 1 57
242 Paper Jam Check Tray 2 58

Identifying the media path

51

Clearing jams

201 Paper Jam Open Rear Door

A 201 Paper Jam message indicates the media is jammed behind the rear door.

1 Push the rear door release latch.

2 Gently lower the rear door.

Identifying the media path

52

Clearing jams

3 Pull the fuser pressure release levers to release tension on the media.
4 Grasp each side of the jammed media. Pull it to the rear of the printer and then out.

Fuser pressure release lever

Fuser
pressure
release
lever

Note: Gently pull the media out so you do not tear it.

5 Close the rear door.

Identifying the media path

53

Clearing jams

202 Paper Jam Open Rear Door

A 202 Paper Jam message indicates the media is jammed behind the rear door above the fuser.

1 Push the rear door release latch and gently lower the rear door. See the illustrations on

page 52.

2 Pull the fuser pressure release levers to release tension on the media.
3 Grasp each corner of the jammed media and pull it up and out.

Fuser pressure release lever

Fuser
pressure
release
lever

Note: Gently pull the media out so you do not tear it.

4 Close the rear door.

Identifying the media path

54

Clearing jams

230 Paper Jam Duplex Door

A 230 Paper Jam message indicates the media is jammed between the duplex redrive and the
duplex door.

1 Pull up on the duplex rear door latch. Gently lower the duplex rear door.

2 Grasp the jammed media. Pull it straight up and out.

3 Close the duplex rear door.

Identifying the media path

55

Clearing jams

231 Paper Jam Duplex Door

A 231 Paper Jam message indicates the media is jammed behind the duplex redrive.

1 Pull up on the duplex rear door latch. Gently lower the duplex rear door.

2 Pull the duplex redrive down.

Identifying the media path

56

Clearing jams

3 Grasp the jammed media. Pull it straight up and out.

4 Close the duplex redrive.
5 Close the duplex rear door.

241 Paper Jam Check Tray 1

A 241 Paper Jam message indicates the media is jammed in tray 1. Tray 1 could be the 250-sheet
letter size tray or the optional 250-sheet legal size tray.

1 Pull the tray out. Remove the tray completel y.

• For a misfeed of the media, the single piece of media is la ying on top of the stack. Pull it

straight out .

Identifying the media path

57

Clearing jams

• For media jammed behind the tray area, locate the jam on the bottom surface of the tray

housing. You may have to reach far under the printer to locate the jam, as sho wn in the
follo w ing illustration. Pull the j am straight out.

2 Inser t th e tray.

242 Paper Jam Check Tray 2

A 242 Paper Jam message indicates the media is jammed in the optional 530-sheet tray (tray 2).

1 Pull the tray out. Remove the tray completel y.

• For a misfeed of the media, the single piece of media is la ying on top of the stack. Pull it

straight out .

Identifying the media path

58

Clearing jams

• For media jammed behind the tray area, locate the jam on the bottom surface of the

support unit. You may have to reach far under the printer to locate the jam. Pull the jam
straight out .

2 Push the tray into the support unit.

Identifying the media path

59

5

Maintenance

The following sections deal with topics for a network administrator in charge of the printer.

Maintaining y ou r prin ter

Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are
covered in this chapter.

If sev er al peopl e are usi ng the printe r, you may want to designate a k ey operator to do the setup and
maintenance of your printer. Refer printing problems and maintenance tasks to this key operator.

In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies
Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com
or contact the place where you bought your printer.

Determining the status of supplies

To determine the status of all of the consumables installed in your printer, print the menu settings
page.

See Printing the menu settings pa ge for detailed instructions.
One or two pages print, depending on the n umber of menu setti ngs y o u have. Look for “Consumable

Status” on the page; the percentage of life remaining for each of the items is indicated.

Maintenance

60

Maintenance

Conserving supplies

Several settings in your appli cation software or on the display let you conserve toner and paper:

For more information,

Supply Setting What the setting does

see...

Toner Toner Darkness

in the Color
Menu

Paper and
speciality media

Multipage Print
in the Finishing
Menu

Duplex in the
Finishing Menu

Use your
software
application or
printer driver to
send a Verify
Print job.

Use Held Jobs
in the Job Menu
to access Verify
Print job.

Lets you adjust the level of toner
released on a sheet of media. The
values range from 1 (lightest setting)
to 5 (darkest setting).

Causes the printer to print the two or
more page images on one side of a
sheet. Values for Multipage Print are
2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up,
and 16 Up. Combined with the
duplex setting, Multipage Print lets
you print up to 32 pages on one
sheet of paper (16 images on the
front and 16 on the back).

Duplex (two-sided) printing is
available when you attach the
optional duplex unit. It lets you print
on both sides of a sheet of paper.

Lets you examine the first copy of a
multiple-copy job to be sure it is
satisfactory before you print the
other copies. If the job is
unsatisfactory, you can cancel the
job.

Toner Darkness

Multipage Print

Duplex

Verify Print
Canceling a print job

Held Jobs

Using the Print and
Hold function

Ordering supplies and maintenance items

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
Authorized Suppli es Dealers i n y our area. I n other countries or regions , vi sit the Lexmark Web site at
www.lexmark.com or contact the place where you bought your printer.

Replacing maintenance items as needed helps you maintain to p performance, optimiz e print quality,
and avoid printing problems.

Conserving supplies

61

Maintenance

Ordering toner cartridges

When a 88 Cyan Toner Low, 88 Magenta Toner Low, 88 Yellow Toner Low , or 88 Black
Toner Low message appears on the operator panel, you should order the appropriate new print

cartridge. You can print a few hundred pages after one of the messages comes on.
The recommended print cartridges specifically designed for your printer are:

Part number Description of cartridge Average yield

20K0500 Cyan toner 3,000 pages
20K0501 Magenta toner 3,000 pages
20K0502 Yellow toner 3,000 pages
20K0503 Black toner 5,000 pages
20K1400 Cyan high yield toner 6,600 pages
20K1401 Magenta high yield toner 6,600 pages
20K1402 Yellow high yield toner 6,600 pages
20K1403 Black high yield toner 10,000 pages

Yields are based on an approximate coverage of 5%.

Ordering a fuser

Order Lexmark part number 20K0506 for a low-voltage (120V/50–60Hz) printer or 20K0507 for a
high-voltage (220–240V/50–60Hz) printer.

Ordering a waste toner bottle

Order Lexmark part number 20K0505.

Ordering a photodeveloper cartridg e

Order Lexmark part number 20K0504.

Maintaining y our prin ter for long term storage

If you turn the printer off for an extended period, remove the fuser. Pull the fuse r pressure release
lev ers open and t hen st ore the fus er. To pull the fuser pressure release le vers open, see page 53 for
an illustration.

Maintaining your printer for long term storage

62

Maintenance

Storing supplies

Use the follow ing guidelines for proper storage.

Storing media

These help avoi d me dia feeding problems and uneven print quality:

• For best result s, store med ia in an environ ment where the temperature is appro ximately 21°C
(70°F) and the relative humidity is 40%.

• Store cartons of media on a pallet or shelf, rather than directly on the floor.

• If you store individual packages of media out of the original carton, make sure they rest on a

flat surface so the edges do not buckle or curl.

• Do not place anything on top of the media packages.

Storing supplies

63

Maintenance

Storing the toner cartridges

Store toner cartridges in their original packaging until you are ready to install them.
Do not store toner cartridges in:

• Temperatures greater than 40°C (104°F).

• An environment with extreme changes in humidity or temperature.

• Direct sunlight.

• Dusty places.

• A car for a long period of time.

• An environment where corrosive gases are present.

• An environment with salty air.

Storing supplies

64

Maintenance

Replacing the toner cartridges

When one of the following messages appears on the operator panel, you know that the toner
cartridge must be replaced soon: 88 Cyan Toner Low, 88 Magenta Toner Low, 88 Yellow
Toner Low, 88 Black Toner Low. Make sure you have ordered the appropriate toner cartridge.
Replace the cartridge when the 88 Cyan Toner Empty, 88 Magenta Toner Empty, 88 Yellow
Toner Empty, or 88 Black Toner Empty message appears. See Ordering toner cartridges
and 88 <color> Toner Empty for more information.

1 Pull the front door release latch forward and gently lower the front door.

2 Grasp the handle on the empty toner cartridge and pull it straight out.

3 Remove the new toner cartridge from any packaging material.

Replacing the toner cartridges

65

Maintenance

4 Gently shake the ne w toner cartridge to distribute the toner. Keep the toner cartridge flat as

you gently shake it and do not turn it upside down.

5 Remove the cover and any other packing material or tape from the cartridge.

Warning: Do not touch the roller surface under the toner cartridge cover. Touching the

surface may damage the roller.

Replacing the toner cartridges

66

Maintenance

6 Grasp the handle on the new toner cartridge.
7 Align the toner cartridge with the appropriate slot and slide the toner cartridge in.

Toner car tridges must remain in this order; they are not interchangeable in the slots. Notice
the labels on the right side of the toner cartridges. From top to bottom, the labels mean:

KBlack
YYellow
M Magenta
CCyan

8 Repeat step 2 on page 65 through step 7 on page 67 to replace any other toner cartridges.
9 Close the front door.

10 Continue with Setting the operator panel when a supply is replaced.

Replacing the toner cartridges

67

Maintenance

11 Follow the instructions located in the new toner cartridge box to recycle the used toner

cartridge.
When you return a used toner cartridge, you contribute to a worldwide recycling effort at no

cost to you.
For best results, use Lexmark supplie s with the printer. Damage caused to the printer by use

of third-party supplies is not cov ered under your Lexmark printer warranty.

Recycling Lexmark products

To return your Lexmark products to Lexmark for recycling:

1 Visit our Web site:

www.lexmark.com/recycle

2 Follow the instructions on your screen.

Recycling Lexmark products

68

Maintenance

Replacing the fuser

When 87 Fuser Life Warning appears on the operator panel, y ou need to r eplace the fuser soon.
Make sure you have ordered one. See Ordering a fuser for more information.

When 87 Fuser Exhausted appears on the operator panel, you must replace the fuser
immediately.

CAUTION: The fuser and the inside of the printer near the fuser ma y be hot. W a it f or i t to cool

before replacing the fuser.

1 Tur n the printer off.
2 Push the rear door release latch.

3 Gently lower the rear door.

Replacing the fuser

69

Maintenance

4 Turn the two green fuser release levers as shown.

5 Grasp the used fuser by the handles and lift it straight up. Dispose of the used fuser.

Handle

Handle

6 Unpack the new fuser. Remov e a ny packaging material or tape.
7 Grasp the new fuser by the handles and align it with its opening.
8 Gently lower it into place.

Replacing the fuser

70

Maintenance

9 Turn the two green levers as shown to lock the new fuser into place.

10 Push the other two green release levers down.

11 Close the rear door.
12 Turn the printer on.
13 Continue with Setting the operator panel when a supply is replaced.

If you have installed the fuser improperly, 87 Fuser Missing appears on the operator panel. If this
message appears, remove the fuser, and try to reinstall it correctly.

Replacing the fuser

71

Maintenance

Replacing the waste toner bottle

When 82 Waste Bottle Nearly Full appears on the operator panel, you need to replace the
waste toner bottle soon. Make sure you have ordered one. See Ordering a waste toner bottle for
more information.

When 82 Waste Bottle Full or Missing appears on the operator panel, you must replace the
waste toner bottle immediatel y.

Unpack the box . It contains a new waste toner bottle, a bottle cap, and a plastic bag. Remove any
packaging material or tape on the items.

1 Pull the front door release latch forward and gently lower the front door.

2 Grasp the handle on the waste toner bottle. Lift it slightly and pull it straight out.

Replacing the waste toner bottle

72

Maintenance

3 Plug the hole of the used waste toner bottle with the bottle cap.

4 Wrap the used waste toner bottle in the plastic bag and dispose of the bag properly.
5 Grasp the handle on the new waste toner bottle and align it with its opening.
6 Push it straight in.

7 Close the front door.

Replacing the photodeveloper cartridge

When 83 Photodev Cart Life Warning appears on the operator panel, you need to replace the
photodeveloper cartridge soon. Make sure you have ordered one. See Ordering a photodeveloper

cartridge for more information.

Replacing the photodeveloper cartridge

73

Maintenance

When 83 Photodev Cart Exhausted appears on the operator panel, you must replace the
photodeveloper cartridge immediately.

1 Pull up on the top door release lat ch. Pull t he top door up, then rotate it bac kw ards to i ts open

position.

2 Push the latches toward each other to release the photodeveloper cartridge.

Note: Notice the arrow on each latch which points inward.

Replacing the photodeveloper cartridge

74

Maintenance

3 Grasp the handle and pull the used photodeveloper cartridge straight up. Dispose of it

properly.

4 Carefully unpack the new photodevel oper cartridge. Remove any packaging material or tape.
5 Remove the two clips on the sides of the photodeveloper cartridge.

Warning: Do not touch the photoconductor film, which is the shiny green part of the

photodeveloper cartridge.

Replacing the photodeveloper cartridge

75

Maintenance

6 Grasp the handle of the new photodeveloper cartridge and align it with its opening. Gently

lower it into place.

7 Push the latches away from each other to lock the photodeveloper cartridge into place.

8 Close the top door.
9 Continue with Setting the operator panel when a supply is replaced.

Replacing the photodeveloper cartridge

76

Maintenance

Setting the operator panel when a supply is replaced

If you plan to replace a toner cartridge and the toner cartridge you are replacing has a differ ent part
number, you must change the toner cartridge yield setting before installing the toner cartridge.
Changing this setting is necessary to maintain the accuracy of the counter in show ing the remaining
toner. See Changing the toner cartridge yield for instr u ctions.

When you replace a supply item, you must specify which item was replaced. See Specifying the

replaced supply for instructions.

Changing the toner cartridge yield

Change the yield setting before you install the toner cartridge.

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Config Menu, and then press Select.
3 Press and release Menu until you see Cartridge Yield, and then press Select.
4 Press and release Menu until you see the color name of the toner cartridge you need to

replace. The selections are Cyan, Magenta, Yellow, and Black. Press Select.

5 Press and release Menu until you see the type of t he toner cartridge you need to r eplace. T he

selections are Standard Yield and High Yield. Press Select.

6 Press Menu until you see Exit Config Menus, and then press Select.

The change to the yield setting take s effect once you e xit the Config Menu.

7 Install the toner cartridge. See Replacing the toner cartridges f or instructions.
8 Specify the item you replaced. See Specifying the replaced supply for instructions.

Specifying the replaced supply

Note: If you replace the fuser or photodeveloper cartridge once the printer issues the

87 Fuser Life Warning or 83 Photodev Cart Life Warning messages,
respectively, the printer issues message prompts on the operator panel for you to
follo w . You need to follow thos e printer message prompts instead of complet ing the
follo w ing instructions.

Once you have replaced a toner cartridge, a fuser, or a photodeveloper cartridge, complete the
following:

1 Make sure the printer is on and the Ready message appears.
2 Press and release Menu until you see Supplies Menu, and then press Select.
3 Press and release Menu until you see Replace Supplies, and then press Select.

Setting the operator panel when a supply is replaced

77

Maintenance

4 Press and release Menu until you see one of the following items based on the one you

replaced. Make sure the one you want to select is on the second line of the operator panel.

Yellow Toner
Magenta Toner
Cyan Toner
Black Toner
Photodev Cart
Fuser

5 Press Select.
6 Press and release Menu until you see Replaced, and then press Select.

The Saved message appears. Press and releas e Return until the printer returns to the Ready
state.

Cleaning the printhead lens

Clean the printhead lens when you see print quality problems as mentioned in Solv ing print qualit y

problems in the Troubleshooting chapter.

1 Tur n the printer off.
2 Pull the front door release lat ch forward and gently l ow er t he f ront door. See the ill ustr at ion in

step 1 on page 65 if you need help.

3 Remove all of the toner cartridges one at a time. See the illustration in step 2 on page 65 if

you need help.

4 Open the top door . See the illustration in step 1 on page 74 if you need help.
5 Remove the photodeveloper cartridge. Complete step 2 on page 74 through step 3 on

page 75 to remove the photodeveloper cartridge.

Cleaning the printhead lens

78

Maintenance

6 Pull on the tabs to lift the lens cover.

Tab

Tab

7 Gently wipe the printhead lens in one direction using a clean, dry lint-free cloth.

Cleaning the printhead lens

79

8 Push the lens cover down.

Maintenance

9 Align the photodeveloper cartridge with its opening. Gently lower it into place. See the

illustration in step 6 on page 76 if you need help.

10 Push the latches away from each other to lock the photodeveloper cartridge into place. See

the illustration in step 7 on page 76 if you need help.

11 Close the top door.
12 Install all of the toner cartridges. See the illustr ation in step 7 on page 67 if you need help.
13 Close the front door.
14 Turn the printer on.

Cleaning the printhead lens

80

6

Troub leshooting

Solving basic printer problems

Sometimes printer problems are very easy to solve. When you ha ve a problem, first make sure that:

• If a message is displayed on the operator panel, you consult Understanding printer

messages.

• The printer power cord is plugged into the printer and a properly grounded electrical outlet.

• The printer power sw itch is on.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• All options are properly installed.

If you hav e c hec ked al l of the abo v e and sti ll ha v e a prob l em, turn the printer power off , w ait f o r about
10 seconds, and then turn the printer power on. This often fixes the problem.

Checking an unresponsive printer

When you have a problem, first make sure that:

• The printer power cord is plugged into the printer and a properly grounded electrical outlet.

• The printer power sw itch is on.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• You try turning the printer off, then wait for about 10 seconds, and turn the printer on. This

often fixes the problem.

• Your printer driver settings are correct.

Note: If an error message appears, see Understanding printer messages.

Troubleshooting

81

Troubleshooting

Solving display problems

Symptom Cause Action

Operator panel
displays only diamonds
or is blank.

Menu settings
changed from the
operator panel have no
effect.

The printer self test
failed.

Settings in the
software application,
the printer driver, or the
printer utilities are
overriding the settings
made from the
operator panel.

Turn the printer off, wait about 10 seconds, and turn the
printer on.

Performing Self Test appears on the operator panel.
When the test is completed, Ready is displayed.

If the messages do not appear, turn the printer off and
contact the Lexmark Customer Support Center at 1-859­232-3000 or http://support.lexmark.com.

Change the menu settings from the printer driver, the
printer utilities, or the software application instead of the
operator panel.

Disable the settings in the printer driver, the printer
utilities, or the software application so you can change
settings from the operator panel.

Solving printing problems

Symptom Cause Solution

Jobs do not print. The printer is not

ready to receive data.

Make sure Ready or Power Saver appears on the
display before sending a job to print. Press Go to return
the printer to the Ready state.

The output bin is full. Remove the stack of paper from the output bin, and

then press Go.

The specified tray is
empty.

You are using the
wrong printer driver or
are printing to a file.

Your M arkNet™ print
server is not set up
properly or is not
connected properly.

You are using the
wrong interface cable,
or the cable is not
securely connected.

Load paper in the tray.
See Loadi n g th e trays for detailed instructions.

Verify that you selected the printer driver associated
with the C510.

If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.

Verify that you have properly configured the printer for
network printing.

Refer to the drivers CD or to our Lexmark Web site for
information.

Make sure you are using a recommended interface
cable.

Refer to the Setup Guide for cable specifications.

Solving display problems

82

Troubleshooting

Symptom Cause Solution

Held jobs do not
print.

Job takes longer
than expected to
print.

Job prints from the
wrong tray or on the
wrong media.

A formatting error has
occurred.

The printer has
insufficient memory.

The printer has
received invalid data.

The job is too
complex.

Page Protect is set to
On.

The operator panel
menu settings do not
match the media
loaded in the tray.

Print the job. (Only part of the job may print.)
Delete the job.
Free up additional printer memory by scrolling through

the list of held jobs and deleting others you have sent to
the printer.

Delete the job.

Reduce the complexity of your print job by eliminating
the number and size of fonts, the number and
complexity of images, and the number of pages in the
job.

Set Page Protec t to Off from the Setup Menu.
Press Men u un t i l you see Setup M enu, and then press

Select.
Press Menu until you see Page Protect , and then

press Select.
Press Menu until you see Off , and then press Select.

Make sure the Paper Size and Paper Type specified
on the operator panel and in the printer driver are
correct for the job you are printing.

Incorrect characters
print.

T ray linking does not
work.

You are using an
incompatible parallel
cable.

The printer is in Hex
Trace mode.

Tray linking is not
configured properly.

If you are using a parallel interface, make sure you are
using an IEEE 1284-compliant parallel cable. We
recommend Lexmark part number 1329605 (10 ft) or
1427498 (20 ft) for the standard parallel port.

If Ready Hex appears on the display, you must exit Hex
Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.

To configure the linked trays:
Make sure the Tray x Type value in the Paper Type

menu item in the Paper Menu is the same for all linked
trays.

Make sure the Tray x Size value in the Paper Size
menu item in the Paper Menu is the same for all linked
trays.

Solving printing problems

83

Troubleshooting

Symptom Cause Solution

Large jobs do not
collate.

Unexpected page
breaks occur.

Collate is not set to
On.

The job is too
complex.

The printer does not
have enough memory.

The job has timed out. Set Print Timeout to a higher value from the Setup

Set Collation to On in the Finishing Menu or
through the printer driver.

Reduce the complexity of the print job by eliminating
the number and size of fonts, the number and
complexity of images, and the number of pages in the
job.

Add printer memory or an optional hard disk.
Refer to the Setup Guide for information on selecting

memory options to install.

Menu.

Solving print quality problems

You can solve many print quality problems by replacing a supply or maintenance item that has
reached the end of its intended lif e. Check the operator panel for a message about a printer
consumable. See Determining the status of supplies for information about other ways to identify
consumables that need to be replaced.

Use the follow ing table to find solutions to print quali ty problems.

Symptom Cause Solution

Repeating defects Either the toner cartridges, the

photodeveloper cartridge, or
the fuser are defective.

Marks occur repeatedly only in one color
and multiple times on a page:

Replace the item if the defects occur every:
35 mm (1.38 in.) for the toner cartridges
You may want to print the Print Quality Test

Pages to look for defects. See Printing the

Print Quality Test Pages for more information.

Marks occur down the page repeatedly in all
colors:

Replace the item if the defects occur every:
35 mm (1.38 in.) or 95 mm (3.74 in.) for the

photodeveloper cartridge
95 mm (3.74 in.) or 128 mm (5.04 in.) for the

fuser

Solving print quality problems

84

Troubleshooting

Symptom Cause Solution

Color
misregistration

Color has shifted outside of
the appropriate area (top to
bottom or left to right) or has
been superimpose d over
another color area.

ABCDEABCDE
ABCDE

ABCDE

White or colored line Either the toner cartridges, the

fuser, or the photodeveloper
cartridge are defective, or
toner has accumulated in front

ABCDE
ABCDE

ABCDE

Streaked horizontal
lines

ABCDE

of the printhead or on the
printhead lens.

The toner cartridges may be
defective, empty, or worn.

The fuser may be defective or
worn.

Turn the printer off. Remove and reinstall the
photodeveloper cartridge. Turn the printer on.

Replace the color toner cartridge causing the
line.

If you still have the problem, replace the fuser
and the photodeveloper cartridge.

Clean any spilled toner you see in the printer
housing near the printhead using a soft, clean
lint-free cloth.

Clean the printhead lens. See Cleaning the

printhead lens.

Replace the toner cartridge s or fuser as
needed.

ABCDE
ABCDE

Streaked vertical
lines

ABCDE
ABCDE

ABCDE

T one r is smeared before fusing
to the paper.

The toner cartridges are
defective.

If paper is stiff, try feeding from another tray.
Replace the color toner cartridge causing the

streaks.

Solving print quality problems

85

Troubleshooting

Symptom Cause Solution

Print irregularities Paper has absorbed moisture

due to high humidity.
You are using paper that does

ABCDE
ABCDE

ABCDE

Print too light The Toner Darkness setting is

not meet the printer
specifications.

The fuser is worn or defective.
The toner cartridges may be

empty.

too light.
You are using paper that does

not meet the printer
specifications.

The toner cartridges are lo w
on toner.

The toner cartridges are
defective or have been
installed in more than one
printer.

Load paper from a fresh package in the tray.
Avoid textured paper with rough finishes.
Make sure the printer paper type setting

matches the type of paper you are using.
Replace the fuser.
Replace the needed toner cartridge.

Select a different Toner Darkness setting from
the printer driver before sending the job to
print.

Load paper from a new package.
Avoid textured paper with rough finishes.
Make sure the paper you load in the trays is not

damp.
Replace the toner cartridges.

Print too dark The Toner Darkness setting in

the Color Menu is too dark.
The toner cartridges are

defective.

Transparency print
quality is poor

(Print has
inappropriate light or
dark spots, toner is
smeared, horizontal or
vertical light bands
appear, or color does
not project.)

Toner specks The toner cartridges are

You are using transparencies
that do not meet the printer
specifications.

The Paper Type setting for the
tray you are using is set to
something other than
Transparency.

defective.
The fuser is worn or defective.
Toner is in the paper path.

Solving print quality problems

86

Select a different Toner Darkness setting from
the printer driver before sending the job to
print.

Replace the toner cartridges.
Use only transparencies recommended by the

printer manufacturer.
Make sure the Paper Type setting in the Paper

Menu is set to Transparency.

Replace the toner cartridges.
Replace the fuser.
Call for service.

Troubleshooting

Symptom Cause Solution

Toner rubs off the
paper easily when you
handle the sheets.

Gray background The Toner Darkness setting is

ABCDE

The Paper Weig ht setting in
the Paper Menu is wrong for
the type of paper or specialty
media you are using.

The fuser is worn or defective.

too dark.
The toner cartridges are

defective.

ABCDE
ABCDE

Uneven print density The toner cartridges and the

photodeveloper cartridge are
defective.

ABCDE
ABCDE

ABCDE

Change Paper Weight from Plain Weight to
CardStock (or other appropriate weight).

Replace the fuser.

Select a different Toner Darkness setting from
the printer driver before sending the job to
print.

Replace the toner cartridges.

Replace the toner cartridges and the
photodeveloper cartridge.

Ghost images The photodeveloper cartridge

is not functioning properly.

Clipped images
(Some of the print is

cut off on the sides,
top, or bottom of the
paper.)

Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.

Make sure the Paper Type setting is correct for
the paper or specialty media you are using.

Replace the photodeveloper cartridge.
Call for service.

Move the guides in the tray to the proper
positions for the size loaded.

Solving print quality problems

87

Troubleshooting

Symptom Cause Solution

Incorrect margins Guides in the selected tray are

set for a different size paper
than what is loaded in the tray.

Auto size sensing is set to Off,
but you loaded a different size
paper in a tray. For example,
you inserted A4 size paper into
the selected tray but did not
set the Paper Size to A4.

Skewed print
(Print is

inappropriately
slanted.)

Blank pages An incorrect media type is

Solid color pages The toner cartridges are

Guides in the selected tray are
not in the correct position for
the paper size loaded in the
tray.

loaded in the tray being printed
from or the Paper Type setting
does not match the type of
media loaded in the tray.

The toner cartridges are
defective or empty.

defective.
Your printer requires servicing.

Move the guides in the tray to the proper
positions for the size loaded.

Align the optional 530-sheet drawer and duplex
margins with the margins used for tray 1.

Refer to the Setup Guide for instructions on
adjusting t he margins for tray 2 and the
optional duplex unit.

Move the guides in the tray to the proper
positions for the size loaded.

Load the correct type media for your print job or
make sure the Paper Type setting is correct for
the paper or specialty media you are using.

Replace the toner cartridges.

Replace the toner cartridges.
Call for service.

The paper curls badly
once it prints and exits
to the output bin.

The Paper Weig ht setting is
wrong for the type of paper or
specialty media you are using.

Change the Paper Weight setting.

Solving color quality problems

This section helps answer some basic color-related questions and describes how some of the
features provided in the Color Menu can be used to solv e typical color problems.

Note: You should also read Solving print quality pr oblems on page 84, which provides

solutions for common print quality problems, some of which may affect the color
quality of the printed output.

Frequently asked ques tions (FAQ) about color printing

What is RGB color?

Red, green, and blue light can be added together in various amounts to produce a large range of
colors observed in nature. For example, red and green light can be combined to create yellow light.
Televisions and computer monitors cr eate col ors in t his manner. RGB color is a method of de scribing
colors by indicating the amount of red, green, and blue light needed to reproduce a particular color.

Solving color quality problems

88

Troubleshooting

What is CMYK color?

Cyan, magenta, y ellow, and black inks or toners can be printed in v arious amounts to produce a large
range of colors observed in nature. For example , cyan and yello w can be combined to cr eate green.
Printing presses, inkjet printers, a nd color laser printers create color s in this manner. CMYK color is a
method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to
reproduce a particular color.

How is color specified in a document to be printed?

Software applications typically specify document color using RGB or CMYK color combinations.
Additionally, they commonly let users modify the color of each object in a document. Since the
procedures to modify colors vary depending upon the application, refer to the software application
Help section for instructi on.

How does the printer know what color to print?

When a user prints a document, information describing the type and color of each obj ect in the
document is sent to the printer. The color information is passed through color conver sion tables that
translate the color into appr opriate amount s of cyan, magenta, yellow, and black toner needed to
produce the desired color. The object type inf o rmation lets different color con version tables be used
for different types of objec ts . For exampl e , it is pos sible to apply one type of color co nversion tab le t o
text while applyi ng a different color con version table to photographic images.

Should I use the PostScript or PCL driver for the best color? What driver
settings should I use for the best color?

The PostScript driver is strongly recommended for best color quality. The default settings in the
PostScript driver provide preferred color quality for the majority of printouts.

Why doesn't the printed color match the color I see on my computer screen?

The color conversion tables used in Auto Color Correction mode generally approximate the
colors of a standard computer monitor. However, because of technology differences that exist
between printers and monitors there are many colors that can be generated on a computer screen
that cannot be physically reproduced on a color laser printer. Color match can also be affected by
monitor variations and lighti ng conditions. Read the response to the question How can I match a

particular color (such as a color in a corporate logo)? for recommendations on how the printer

Color Samples pages may be useful in solving certain color matching problems.

The printed page appears tinted. Can I slightly adjust the color?

Sometimes a user may consider printed pages to appear tinted (for example, everything printed
seems to be too red). This can be caused by environmental conditions, paper type, lighting
conditions, or user preference. In these instances, Color Balance may be used to create more
preferable color. Color Balance provides the user with the ability to make subtle adjustments to the
amount of toner being used in each color plane. Selecting positive (or negative) values for cyan,
magenta, yellow, and black under the Color Balance menu will slightly increase (or decrease) the

Solving color quality problems

89

Troubleshooting

amount of toner used f or the chosen color. For example, if a user believes the overall printed page t o
be too red, then decreases to both magenta and yellow could potentially improve color preference.

My color transparencies seem dark when projected. Is there anything I can do
to improve the color?

This problem most commonly occurs when proj ecting transparencies with reflecti ve overhead
projectors. To obtain the highest projected color quality, transmissive overhead projectors are
recommended. If a reflective projector must be used, then adjusting Toner Darkness settings to 1,
2, or 3 will lighten the transparency.

What is Manual Color Correction?

The color conversion tables applied to each object on the printed page when using the default Auto

Color Correction setting generate preferred color for the majority of documents. Occasionally a

user may want to appl y a diff erent color tab le mapping. This cus tomization is accomplished using the
Manual Color menu and the Manual Color Correction setting.

Manual Color Correction applies the RGB and CMYK color conversion ta ble mappings as defined in
the Manual Color menu. Users may select any of four different color conversion tables available for
RGB objects (sRGB Display, sRGB Vivid, Off, and Vivid) and any of four different color conversion
tables available for CMYK objects (US CMYK, Euro CMYK, Vivid CMYK, and Off).

Note: The Manual Color Correction setting is not useful if the software application does

not specify colors with RGB or CMYK combinations, or in certain situations where
the software application or the computer operating system adjusts the colors
specified in the application through color management.

How can I match a particular color (such as a color in a corporate logo)?

Occasionally users ha ve a need for the printed color of a particular object to cl osely match a speci fic
color. A typical example of this is when a user is trying to match the color of a corporate logo. While
instances can occur in which the printer ca nnot exactly reproduce the desired col or, users should be
able to identify adequate color matches for the majority of cases. The Color Samples menu item
can provide useful information in helping to solve this particular type of color matching problem.

The eight Color Samples v alu es correspond t o color con v ersion t ab les in the printer. Selecting an y of
the Color Samples values will generate a multi-page printout consisting of hundreds of colored
boxes. Either a CMYK or RGB combination will be located on each box, depending upon the table
selected. The observed color of each box is obtained by passing the CMYK or RGB combination
labeled on the box through the selected color conversion table.

The user can scan the color samples pages and identify the box whose color is the closest to the
desired color. The color combination labeled on the box can then be used for modifying the colo r of
the object in a software application. The software application Help section should provide
instructions for modifying an object's color. Manual Color Correction may be necessary to utilize
the selected color conversion table for the particular object.

Which Color Samples pages to use for a particular color matching prob lem depends upon the Color
Correction setting being used (Auto, Off, or Manual), the type of object being printed (text, graphics,

Solving color quality problems

90

Troubleshooting

or images), and how the color of the object is specifi ed in the software application (RGB or CMYK
combinations). The following table identifies which Color Samples pages to use:

Color specification

of

object being

printed

RGB Text Auto sRGB Vivid

Classification of

object being

printed

Graphic Auto sRGB Vivid

Image Auto sRGB Display

Printer Color

Correction setting

Off Off - RGB
Manual Manual Color RGB Text Setting

Off Off - RGB
Manual Manual Color RGB Graphics

Off Off - RGB

Color Samples pages to print

and use for color matching

Setting

Manual Manual Color RGB Image Setting

CMYK Text Auto US CMYK

Off Off - CMYK
Manual Manual Color CMYK Text Setting

Graphic Auto US CMYK

Off Off - CMYK
Manual Manual Color CMYK Graphics

Setting

Image Auto US CMYK

Off Off - CMYK
Manual Manual Color CMYK Image Setti ng

Note: The Color Samples pages are not useful if the software applicat ion does not specify

colors with RGB or CMYK combinations. Addi tionally , certain situations exist where
the software application or the computer operating system will adjust the RGB or
CMYK combinations specified in the application through color management. The
resulting printed color may not be an exact match of the Color Samples pages.

Solving color quality problems

91

Troubleshooting

Solving option problems

Symptom Cause Solution

The option does not
operate correctly
after it is installed, or
it stops working.

The option is not installed
correctly.

Cables connecting the option
to the printer are not attached
correctly.

The printer driver does not
recognize that the option is
installed.

Optional 530-sheet drawer: Make sure the connection between the drawer and
the printer is made securely. Refer to the Setup Guide for installation
instructions.

Optional duplex unit: Make sure the connection between the duplex unit and
the printer is made securely. Refer to the Setup Guide for installation
instructions.

Optional memory or flash memory card: Make sure the connection between
the card and the system board is made securely. Refer to the Setup Guide for
installation instructions. See Memory requirements for more information on
memory cards.

Optional INA card: Make sure the connection between the card and the system
board is made securely. Refer to the Setup Guide for installation instructions.

Remove the option, and then reinstall it.

Check the cable connections.
Refer to the Setup Guide for instructions.

Look at the driver settings and verify that all the
printer configuration settings are correct. If an
option does not appear in the driver settings, it
is not installed properly. Refer to the Setup
Guide for installation procedures and reinstall
the option.

Solving option problems

92

Troubleshooting

Solving media feed problems

Symptom Cause Solution

Paper frequently jams. You are using paper that does

not meet the printer
specifications.

You have loaded too much
paper or too many envelopes.

Guides in the selected tray are
not set to the appropriate
position for the size paper
loaded.

The paper has absorbed
moisture due to high humidity.

The fuser may be damaged Replace the fuser. See Rep la c i n g th e fuser.

The Paper Jam
message remains
after you remove the
jammed media.

You have not cleared the entire
media path, or you did not
open the door specified by the
message to check for jams in
this area.

Use recommended media.
Refer to the Card Stock & Label Guide

available on our Lexmark Web site at
www.lexmark.com for detailed specifications.

See Clearing jams for more information.
See Avoiding jams hints for information that

can help prevent jams from occurring.
Make sure the stack of paper you load does not

exceed the maximum stack height indicated by
the load line on the tray.

Move the guides in the tray to the correct
position.

See Loadi n g th e trays for detailed
instructions.

Load paper from a fresh package.
Store paper in its original wrapper until you

load it.
See Storing media for more information.

Clear media from the entire path, open the
door indicated by the operator panel message,
clear the jam, and close t he door. The printer
resumes printing.

See Identifying the media path for more
information.

The page that jammed
does not reprint after
you clear the jam.

Blank pages feed into
the output bin.

Jam Recovery in the Setup
Menu is set to Off.

An incorrect media type is
loaded in the tray being printed
from.

Solving media feed prob l e ms

93

Set Jam Recovery to Auto or On.

Load the correct type media for your print job or
change the Paper Type on the operator panel
to match the type of media loaded.

Troubleshooting

Solving network printing problems

Problem Action

Job did not print or
incorrect characters
printed.

Verify that the Lexmark internal print server or external print server is
set up properly and the network cable is connected.

For more details, refer to the drivers CD that shipped with your printer.

For Novell users:

Make sure the netware.drv file is dated October 24, 1994 or later.
Make sure the NT (no tabs) flag is included in the capture statement.

For Macintosh users:

The printer may need an optional internal print server to allow
Macintosh connection.

Verify that the printer is set up correctly in Chooser.

Solving other problems

Problem Action

I need to get updated
printer drivers or utilities.

Refer to the drivers CD that came with your printer. It contains printer
drivers and utilities.

Visit the Lexmark Web site, www.lexmark.com, for the most current
printer drivers or utilities.

I need to attach a serial
cable to the printer.

I cannot find the printer
escape codes.

If your printer is configured with a serial port, or you have installed an
optional interface card, refer to the Setup Guide.

Refer to the Technical Reference available on the Lexmark Web site at

www.lexmark.com.

Calling for service

When you call for printer service, be prepared to describe the problem you are e xperiencing or the
error message on the display.

You need to know your printer model type and serial number. Refer to the label on the right side or
the inside of the front door of the printer for this information. The serial number is also listed on the
menu settings page you can print from the Utilities Men u. See Printing the menu settings page for
more information.

For service, contact the Lexmark support site for customer service at http://support.lexmark.com,
and report a description of the problem.

Solving network printing problems

94

7

Administration

The following sections are for a network administrator in charge of the printer.
Since many people could be using the printer, an administrator may choose to lock the menus to

keep others from changing menu settings from the operator panel.

Memory requirements

Your printer ships with at least 64MB of memory for fast, effici ent processing of color jobs. Netw ork
printers and other models may ship with more memory.

You can install an optional hard disk for storing downloaded resources and job statistics, and for
spooling or collating print jobs. Resources stored in flash memory or on disk are retained in memory
even after the printer is turned off and back on.

Lexmark recognizes that there are third party suppliers of memory features for Lexmark products.
Lexmark does not recommend, test, or support third party memory features. We cannot guarantee
their reliability, accuracy, or compatibility. Any damage to a Lexmark product caused by thi rd party
memory is not covered b y the prod uct's warr anty. Lexmark may requi re that all third p arty feature s be
removed before a product is supported or serviced.

Disabling operator panel menus

To disable the operator panel menus so that changes cannot be made to the printer defaul t settings:

1 Tur n the printer off.

Note: Disabling the operat or panel menus does not prev ent access t o the Job Menu or to

Print and Hold functionality.

2 Press and hold Select and Return, and then turn the printer on.
3 Release the buttons when you see Performing Self Test.

Config Menu appears on the first line of the displa y.

4 Press Menu until you see Panel Menus, and then press Select.

Disable appears on the second line of the display.

5 Press Select.

Disabling Menus appears briefly.

Administration

95

Administration

6 Press Menu until you see Exit Config Menus, and then press Select.

The menus are disabled. If you press Menu, the message Menus Disabled appears.

Enabling menus

1 Repeat steps 1 through 4 in Disabling operator panel menus .
2 Press Menu until you see Enable.

Continue with steps 5 and 6 in Disabling operator panel menus.

Restoring factory default settings

When you first enter the printer men us from the operator panel , you ma y notice an aste risk (*) nex t to
a value in the menus. This asterisk indicates the factory default setting. These settings are the
original printer settings. (Factory defaults may vary for different countries.)

When you select a new setting from the operator panel, the Saved message appears. When the

Saved message disappears, an asterisk appears next to the setting to identify it as the current user
default setti ng . These settings are active until new ones are stored or the factory defaults are

restored.
To restore the original printer factory default settings:

1 Make sure the printer is on and the Ready message appears.
2 Press Menu until you see Utilities Menu, and then press Select.
3 Press Menu until you see Factory Defaults, and then press Select.

Restore appears on the second line of the display.

4 Press Select.

The message Restoring Factory Defaults appears, followed by the Ready message.
When you select Restore:

• No other button actions are available on the operator panel while Restoring Factory
Defaults appears.

• All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are
deleted. (Resources residing in fl ash memory or on the optional hard disk are unaffected.)

• All menu settings are returned to the fa ctory default values, except:
– The operator panel Display Language setting in the Setup Menu.

– All settings in the P arallel Menu, Serial Menu, Network Menu, and USB Menu.

If you need more information about changing menu settings or selecting new user default settings,
see Using the operator panel to change printer settings.

Enabling menus

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Administration

Adjusting Power Saver

To adjust the Power Saver setting in the Setup Menu:

1 Press Menu until you see Setup Menu, and then press Select.
2 Press Menu until you see Power Saver, and then press Select.
3 Press Menu until you see the desired number of minutes and then press Select. Minute

settings available range from 1–240. If needed, the menu value Disabled is also available.

Note: You can also adjust the Power Saver setting by issuing a Printer Job Language

(PJL) command. For more information, refer to the Technical Reference available
on our Lexmark Web site at www.lexmark.com.

Configuring printer alerts

You can configure the printer several ways to let you know when it requires attention.

Using the Setup Me nu

Menu item Function Value Result

Alarm
Control

Toner Alarm Lets you choose how the

* If multiple attendance conditions are pending, the alarm only sounds when the first message is displayed.

No additional alarms sound as subsequent attendance conditions arise.

Selecting Auto Continue may affect how the printer alerts execute. This setti ng defines how long
the printer waits after displaying a message befor e it resumes printing.

Lets you establish whether the
printer sounds an alarm when
it requires operator
intervention.

printer responds when toner is
low.

Off The alarm does not sound, but printing

stops until the interventions are

cleared.*
Single The printer stops printing, displays a
Continuous

Off The printer displays a message and

Single The printer stops printing, displays a
Continuous

message, and activates the selected

alarm type.

continues printing.

message, and activates the selected

alarm type.

Adjusting Power Saver

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Administration

Understanding fonts

Typefaces an d fonts

A font is a set of characters and symbols created with a distinct design. The distinct design is called
a typeface. The typefaces you sel ect add personality to a document. Well-chosen typefaces make a
document easier to read.

The printer has numerous resident fonts in PCL 6 and PostScript 3 emulations. See Resident fonts
for a listing of al l resident fonts .

Weight and style

Typefaces are often available in different weights and styles. These variations modify the original
typeface so you can, for example, emphasize important words in text or highlight book titles. The
different weights and styles are designed to complement the original typeface.

Weight refers to the thic kness of the lines that form the characters. Thicker lines result in darker
characters. Some words commonl y used to describe the weight of a typeface are bold, medium,
light, black, and heavy.

Style refers to other typeface modifications, such as tilt or character width. Italic and oblique are
styles where the characters are tilted. Narrow, condensed, and extended are three common styles
that modify the character widths.

Some fonts combine several weight and style modifications; for example, Helvetica Narrow Bold
Italic. A group of several weight and style variations of a single typeface is called a typeface family.
Most typeface families have four variations: regular, italic, bold, and bold italic. Some famil ies have
more variations, as the following illustration for the Helvetica typeface family shows:

Pitch and point size

The size of a font is specified as either a pitch or point size, depending on whether the font is fixed
space or proportional.

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Administration

In fixed space fonts, each character has the same width. Pitch is used to specify the size of fixed
space fonts . It is a measure of the number of characters that will print in one horizontal inch of type.
For example, all 10-pitch fonts print 10 characters per inch (cpi) and all 12-pitch fonts print 12 cpi:

In proportional (or typographic) fonts, every character can have a different width. Since proportional
fonts ha v e characte rs with different widths, the f ont siz e is specifi ed in point siz e , not pitch. Point size
refers to the height of the char acters in the font. A point is defined as 1/72 inch. The characters in a
font printed at 24 point will be twice as large as the characters in the same font printed at 12 point.

The following illustration shows sa mples of a font printed in different point sizes:

The point size of a f ont is defined as the distance from the to p of the tallest cha racter in the font to the
bottom of the low e st character in the font. Due to the definition of point size, different fonts printed at
the same point size may appear quite different in size. This is because there are other font
parameters that affect how the font looks. However, the point size of a font is an excellent
specification of the relative size of a font. The following examples illustrate two very different
proportional fonts at 14 point:

Bitmapped an d sc ala ble fonts

The printer uses both bitmapped and scalable fonts.

Understanding fonts

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Administration

Bitmapped fonts are st ored in printer memory as predefined patterns of bits that represent a typef ace
at a specific size, styl e, and resolution. The following illustration shows an example of a character
from a bitmapped font.

Bitmapped fonts are available in different type styles and point sizes as downloadable fonts. Contact
the place where you bought your printer for more information about downloadable fonts.

Understanding fonts

100