Using the control panel......................................................................................................................................11
Customizing the home screen........................................................................................................................12
Understanding the status of the indicator light..........................................................................................12
Set up, install, and configure.....................................................................18
Selecting a location for the printer................................................................................................................ 18
Statement of Volatility...................................................................................................................................... 32
Printing from a computer.................................................................................................................................33
Printing from a mobile device........................................................................................................................ 33
Printing confidential and other held jobs....................................................................................................35
Printing from a Cloud Connector profile..................................................................................................... 36
Printing a font sample list................................................................................................................................36
Contents3
Placing separator sheets between copies..................................................................................................37
Canceling a print job.........................................................................................................................................37
Use printer menus...................................................................................... 38
Menu map............................................................................................................................................................38
Setting up e‑mail alerts.................................................................................................................................... 74
Ordering parts and supplies...........................................................................................................................75
Replacing parts and supplies......................................................................................................................... 78
Cleaning the printer.......................................................................................................................................... 87
Saving energy and paper................................................................................................................................87
Moving the printer to another location........................................................................................................88
Shipping the printer..........................................................................................................................................89
Troubleshoot a problem............................................................................ 90
The printer is not responding........................................................................................................................ 90
Issues with supplies..........................................................................................................................................92
Paper feed problems...................................................................................................................................... 104
Color quality problems................................................................................................................................... 136
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
www.lexmark.com/multifunctionprinters.
Safety information7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Learn about the printer8
Learn about the printer
Finding information about the printer
What are you looking for?Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Help using the printer softwareHelp for Microsoft Windows or Macintosh operating
See the setup documentation that came with the
printer or go to
Information Center—Go to
http://infoserve.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
systems—Open a printer software program or
application, and then click Help.
Click
Notes:
?
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
http://support.lexmark.com.
to view context‑sensitive information.
Learn about the printer9
What are you looking for?Find it here
Go to
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
• Scroll through menus or move between screens and menu options.
• Increase the numeric value of a setting.
3Stop or Cancel button Stop the current job.
4Indicator lightCheck the status of the printer.
5Select button
• Select a menu option.
• Save the changes in a setting.
6Back buttonReturn to the previous screen.
7Left arrow button
• Scroll through menus or move between screens and menu options.
• Decrease the numeric value of a setting.
8Power buttonTurn on or turn o the printer.
Note: To tu r n o the printer, press and hold the power button for
seconds.
five
Learn about the printer12
Lexmark CS431, Lexmark C3426 printers
Control panel part Function
1Power buttonTurn on or turn o the printer.
Note: To t u r n o the printer, press and hold the power button for
seconds.
five
2Home buttonGo to the home screen.
3Back buttonReturn to the previous screen.
4Start buttonStart a job.
5Indicator lightCheck the status of the printer.
6Display
• View printer messages and supply status.
• Set up and operate the printer.
Customizing the home screen
This feature is available only in some printer models.
1 From the control panel, touch Settings > Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.
Understanding the status of the indicator light
Indicator lightPrinter status
OThe printer is o.
BlueThe printer is on or ready.
Blinking blueThe printer is processing data.
Blinking redThe printer requires user intervention.
AmberThe printer is in Sleep mode.
Learn about the printer13
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
The trays can feed paper weights from 60 to 176 g/m2 (16 to 47 lb) grain long paper. Paper lighter than
60 g/m
2
(16 lb) may not be sti enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld
points.
Moisture content
The amount of moisture in paper
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
aects
both print quality and the printer ability to feed the paper correctly.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
2
For 60–176 g/m
(16–47‑lb) paper, grain long paper is recommended.
Learn about the printer14
Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively aect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
• Multiple‑part forms or documents
2
(16 lb)
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the
floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
Learn about the printer15
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead
aects
print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.
Supported paper sizes
Paper sizeStandard or optional
250‑sheet tray
A4
210 x 297 mm (8.27 x 11.7 in.)
1
A5
148 x 210 mm (5.83 x 8.27 in.)
A6
105 x 148 mm (4.13 x 5.83 in.)
JIS B5
182 x 257 mm (7.17 x 10.1 in.)
Oficio (Mexico)
215.9 x 340.4 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.94 x 5.83 in.)
Statement
139.7 x 215.9 mm (5.5 x 8.5 in.)
Executive
184.2 x 266.7 mm (7.25 x 10.5 in.)
Manual feederTwo‑sided printing
X
X
X
X
X
X
Letter
215.9 x 279.4 mm (8.5 x 11 in.)
Legal
215.9 x 355.6 mm (8.5 x 14 in.)
Folio
215.9 x 330.2 mm (8.5 x 13 in.)
Universal
2,3
98.4 x 148 mm (3.86 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
1
The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper.
2
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
software application.
3
Load narrow paper with the short edge entering the printer first.
4
The standard 250‑sheet tray supports up to 5 envelopes at a time. The optional 250‑sheet tray supports up to 40
envelopes at a time.
Learn about the printer16
Paper sizeStandard or optional
250‑sheet tray
Universal
2,3
XX X
25.4 x 25.4 mm (1 x 1 in.) to
215.9 x 297 mm (8.5 x 11.69 in.)
Universal
2,3
XX X
105 x 148 mm (4.13 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
7 3/4 Envelope
4
98.4 x 190.5 mm (3.875 x 7.5 in.)
9 Envelope
4
98.4 x 225.4 mm (3.875 x 8.9 in.)
10 Envelope
4
104.8 x 241.3 mm (4.12 x 9.5 in.)
DL Envelope
4
110 x 220 mm (4.33 x 8.66 in.)
C5 Envelope
4
162 x 229 mm (6.38 x 9.01 in.)
Manual feederTwo‑sided printing
X
X
X
X
X
B5 Envelope
4
X
176 x 250 mm (6.93 x 9.84 in.)
Other Envelope
4
X
98.4 x 162 mm (3.87 x 6.38 in.) to
176 x 250 mm (6.93 x 9.84 in.)
1
The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper.
2
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
software application.
3
Load narrow paper with the short edge entering the printer
4
The standard 250‑sheet tray supports up to 5 envelopes at a time. The optional 250‑sheet tray supports up to 40
first.
envelopes at a time.
Supported paper types
Notes:
• Labels, envelopes, and card stock always print at reduced speed.
• Labels are supported for occasional use and must be tested for acceptability.
Paper typeStandard or optional
250‑sheet tray
Manual feederTwo‑sided printing
Plain paper
Card stockX
Learn about the printer17
Paper typeStandard or optional
250‑sheet tray
Labels
Envelopes
Supported paper weights
Paper type and weightStandard or optional
250‑sheet tray
Light paper
60–74.9 g/m
bond)
Plain paper
75–90.3 g/m
bond)
Heavy paper
90.3–100 g/m
bond)
2
grain long (16–19.9‑lb
2
grain long (20–24‑lb
2
grain long (24.1–26‑lb
Manual feederTwo‑sided printing
X
X
Manual feederTwo‑sided printing
Card stock
105.1–162 g/m
bond)
Card stock
105.1–200 g/m
53‑lb bond)
Paper labels
131 g/m
2
Envelopes
60–90 g/m
2
grain long (28.1–43‑lb
2
grain long (28.1–
(35‑lb bond)
2
(16–24‑lb bond)
X
X
X
X
X
Set up, install, and configure18
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the temperature range.
sturdy, and stable surface.
flat,
or electrical shock, connect the power cord
fire
Operating temperature 10 to 32.2°C (50 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1Top101 m m (4 i n .)
2Rear102 mm (4 in.)
3Right side 76 mm (3 in.)
4Front76 mm (3 in.)
5Left side76 mm (3 in.)
Set up, install, and configure19
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer portFunction
1Ethernet portConnect the printer to a network.
2USB printer portConnect the printer to a computer.
3Power cord socket Connect the printer to an electrical outlet.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
Set up, install, and configure20
4 Align the printer with the optional tray, and then lower the printer into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
options in the print driver” on page 27.
“Adding available
Setting up and using the home screen applications
This feature is available only in some printer models.
Creating a Cloud Connector
1 From the home screen, touch Cloud Connector.
2 Select a cloud service provider.
3 To u ch Create or .
4 Type a unique profile name.
profile
Note: We recommend creating a PIN to protect the profile.
5 To u ch OK, and then take note of the authorization code.
Note: The authorization code is valid only for 24 hours.
Set up, install, and configure21
6 Open a web browser, and then go to https://lexmark.cloud-connect.co.
7 Click Next, and then accept the Terms of Use.
8 Enter the authorization code, and then click Connect.
9 Log in to your cloud service provider account.
10 Grant permissions.
Note: To complete the authorization process, open the profile within 72 hours.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Bookmark, and then type a bookmark name.
3 Select an Address protocol type, and then do one of the following:
• For HTTP and HTTPS, type the URL that you want to bookmark.
• For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server certificate, see the help information for your web browser.
• For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is
the default port for sending commands.
• For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the
network domain name.
• If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages.
Other
types such as DOCX and XLXS are supported in some printer models.
file
4 Click Save.
Creating folders
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
Set up, install, and configure22
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3 Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see
on page 21.
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings > Paper > Tray Configurati on > Paper Size/Type > select a paper source
For non-touch-screen printer models, press
2 Set the paper size and type.
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings > Paper > Media Configuration > Universal Setup
For non-touch-screen printer models, press
to navigate through the settings.
to navigate through the settings.
“Creating bookmarks”
2
Configure
the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Set up, install, and configure23
2 Flex, fan, and align the paper edges before loading.
3 Load the paper stack with the printable side faceup.
Notes:
• Load letterhead faceup with the header toward the back of the tray for one‑sided printing.
• Load letterhead facedown with the header toward the front of the tray for two‑sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Set up, install, and configure24
4 Adjust the guides to match the size of the paper that you are loading.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the manual feeder
1 Adjust the guide to match the size of the paper that you are loading.
Set up, install, and configure25
2 Load a sheet of paper with the printable side faceup.
• Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided
printing.
• Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided
printing.
• Load envelope with the flap side down and against the right side of the paper guide.
3 Feed the paper until its leading edge gets pulled in.
Notes:
• To avoid paper jams, do not force paper into the manual feeder.
• Before loading another sheet, wait for a message to appear on the display.
Set up, install, and configure26
Linking trays
1 From the control panel, navigate to:
Settings > Paper > Tray Configurati on
For non-touch-screen printer models, press
2 Select a paper source.
3 Set the same paper size and paper type for the trays that you are linking.
Note: To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
to navigate through the settings.
Installing and updating software, drivers, and firmware
Installing the printer software
Notes:
• The print driver is included in the software installer package.
• For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print
on an AirPrint-certified printer.
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your Lexmark representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
Set up, install, and configure27
3 Browse to the flash file.
4 Click Upload.
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application >
b Click Export or Import.
Configure
.
field.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, an d t h e n select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Set up, install, and configure28
Networking
Connecting the printer to a Wi‑Fi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
For non-touch-screen printer models, press
to navigate through the settings.
Using the control panel
From the control panel, navigate to:
1
Settings > Network/Ports > Wireless > Setup On Printer Panel
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a Wi‑Fi network, and then type the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial
setup.
Using Lexmark Mobile Assistant
1
Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
Google Play
TM
store or App Store online store.
2 Depending on your printer model, do one of the following:
• From the home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App > Printer
ID.
• From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup Using Mobile App >
Follow the instructions on the display to view the printer ID.
Note: The printer ID is the printer wireless network SSID.
3 From your mobile device, launch the application, and then accept the Terms of Use.
Note: If necessary, grant permissions.
4 Tap Connect to Printer > Go to Wi‑Fi Settings.
5 Connect your mobile device to the printer wireless network.
6 Return to the application, and then tap Setup Wi-Fi Connection
7 Select a Wi-Fi network, and then type the network password.
8 Tap Done.
Set up, install, and configure29
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
documentation that came with your access point.
certified
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
or WPS‑compatible. For more information, see the
For non-touch-screen printer models, press
to navigate through the settings.
Using the Push Button method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
For non-touch-screen printer models, press
to navigate through the settings.
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the changes.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure to do the following:
• Enable Wi‑Fi Direct
> Enable Wi‑Fi Direct.
• Show the preshared key (PSK) on the Network Setup Page. From the control panel, navigate to: Settings >
Network/Ports > Wi‑Fi Direct > Show PSK on Setup Page.
• Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network
Setup Page.
®
in the printer. From the control panel, navigate to: Settings > Network/Ports > Wireless
Set up, install, and configure30
For non‑touch‑screen printer models, press to navigate through the settings.
Connecting using Wi‑Fi Direct
1
From the mobile device, go to the settings menu.
2 Enable Wi‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer SSID.
4
Confirm
the connection on the printer control panel.
Connecting using Wi‑Fi
1
From the mobile device, go to the settings menu.
2 Tap Wi‑Fi, and then select the printer SSID.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID.
3 Enter the PSK.
Note: The PSK is the password.
Notes:
• You can change the SSID on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct >
SSID.
• You can also change the PSK on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct
> Set PSK.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Network
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
For non-touch-screen printer models, press
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
to navigate through the settings.
Set up, install, and configure31
Configuring the SMTP server
Note: In some printer models, this setting can be
configured
only from the Embedded Web Server.
From the control panel
1 From the control panel, navigate to:
Settings > Device >
2 Configure the settings.
Notifications
> E‑mail Alerts Setup > E‑mail Setup
From the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
3 From the E‑mail Setup section, configure the settings.
4 Click Save.
Printing the Menu Settings Page
From the control panel, navigate to:
Settings > Reports > Menu Settings Page
For non‑touch‑screen printer models, press
to navigate through the settings.
Secure the printer32
Secure the printer
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e r a s e n o n ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory
For non‑touch‑screen printer models, press
2 Select either Start initial setup or Leave printer oine.
to navigate through the settings.
Restoring factory default settings
1 From the control panel, navigate to:
Settings > Device > Restore Factory Defaults
For non-touch-screen printer models, press
2 Select Restore all settings.
to navigate through the settings.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memoryDescription
Volatile memoryYour printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memoryYour printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Print33
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play store and is enabled in the mobile device.
1 From your Android
2 Tap > Print.
3 Select a printer, and then tap .
TM
mobile device, open a document or select a document from your
manager.
file
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It
allows you to print directly to any Mopria‑certified printer.
Print34
Note: Make sure that you download the Mopria Print Service application from the Google Play store and
enable it in the mobile device.
1 From your Android mobile device, launch a compatible application or select a document from your
manager.
file
2 Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Tap .
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your file manager or launch a compatible application.
2 Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer” on page 29.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap > Print.
• Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Print35
Configuring confidential jobs
In some printer models, this setting can be
configured
only from the Embedded Web Server.
Using the control panel
1 From the home screen, touch:
Settings > Security > Confidential Print Setup
2
Configure
the settings.
Using the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the time before the printer turns o.
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Information Sent to Lexmark
Menu itemDescription
Information Sent to Lexmark
Supplies and Page Usage
Device Performance
None*
Information Send Time
Start Time
Stop Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Send printer usage and performance information to Lexmark.
Note: Information Send Time appears only when you select any of the settings in
Information Sent to Lexmark, except None.
Restore Factory Defaults
Menu itemDescription
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Use printer menus44
Maintenance
Config Menu
Menu itemDescription
USB Configuration
USB PnP
1*
2
USB Configuration
USB Speed
Full
Auto*
Tra y Co nfig ura tio n
Tray Li n k ing
Automatic*
O
Tra y Co nfig ura tio n
Show Tray Insert Message
O
Only for unknown sizes*
Always
Tra y Co nfig ura tio n
A5 Loading
Short Edge
Long Edge*
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Set the printer to link the trays that have the same paper type
and paper size settings.
Note: This menu item is available only in some printer
models.
Display a message to select paper size and type after inserting
the tray.
Specify the page orientation when loading A5 paper size.
Tra y Co nfig ura tio n
Paper Prompts
Auto*
Manual Paper
Tra y Co nfig ura tio n
Envelope Prompts
Auto*
Manual Envelope
Tra y Co nfig ura tio n
Action for Prompts
Prompt user*
Continue
Use current
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the paper source that the user fills when a prompt to load
paper appears.
Set the paper source that the user fills when a prompt to load
envelope appears.
Set the printer to resolve paper- or envelope-related change
prompts.
Use printer menus45
Menu itemDescription
Reports
Menu Settings Page
Event Log
Event Log Summary
Supply Usage And Counters
Clear Supply Usage History
Supply Usage And Counters
Fuser Reset
ITM Reset
Printer Emulations
PPDS Emulation
O*
On
Printer Emulations
PS Emulation
On*
O
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Print reports about printer menu settings, status, and event
logs.
Reset the supply usage history, such as number of pages and
days remaining, to the factory shipped level.
Reset the counter after installing a new supply.
Set the printer to recognize and use the PPDS data stream.
Set the printer to recognize and use the PS data stream.
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Print Configuration
Black Only Mode
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Reset the emulator after a print job.
Disable access to printer message during emulation.
Print color content in grayscale.
Use printer menus46
Menu itemDescription
Print Configuration
Color Trapping
O
1
2*
3
4
5
Print Configuration
Font Sharpening
0–150 (24*)
Device Operations
Quiet Mode
O*
On
Device Operations
Safe Mode
O*
On
Enhance the printed output to compensate for misregistration
in the printer.
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Set the printer to operate in Quiet Mode.
Note: Enabling this setting slows down the printer
performance.
Set the printer to operate in a mode in which it attempts to
continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This menu item is available only in some printer
models.
Device Operations
Clear Custom Status
Device Operations
Clear all remotely‑installed messages
Device Operations
Automatically Display Error Screens
On*
O
Toner patch sensor setup
Calibration frequency preference
Disabled
Fewest color adjustments
Fewer color adjustments
Normal*
Better color accuracy
Best color accuracy
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase user‑defined strings for the Default or Alternate custom
messages.
Erase messages that were remotely installed.
Note: This menu item is available only in some printer
models.
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Note: This menu item is available only in some printer
models.
Set the default calibration frequency.
Use printer menus47
Menu itemDescription
Toner patch sensor setup
Full calibration
Toner patch sensor setup
Print TPS information page
Note: An asterisk (*) next to a value indicates the factory default setting.
Run the full color calibration.
Print a diagnostic page that contains toner patch sensor
calibration.
Out of Service Erase
Menu itemDescription
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all shortcuts and shortcut settings
Note: *Available only in some printer models.
Clear all settings and applications that are stored in the printer.
Visible Home Screen Icons
MenuDescription
Status/Supplies
Job Queue
Change Language
Bookmarks
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu itemDescription
Asset TagShow the serial number of the printer.
Printer’s LocationIdentify the printer location. The maximum length is 63 characters.
ContactPersonalize the printer name. The maximum length is 63 characters.
Send Logs
Cancel
Send
Send diagnostic information to Lexmark.
Use printer menus48
Print
Layout
Menu itemDescription
Sides
1‑sided*
2‑sided
Flip Style
Long Edge*
Short Edge
Blank Pages
Print
Do Not Print*
Collate
O [ 1,1,1, 2,2,2 ]*
On [1,2,1,2,1,2]
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Separator Sheet Source
Tray [x ] ( 1*)
Specify whether to print on one side or two sides of the paper.
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Print blank pages that are included in a print job.
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Note: An asterisk (*) next to a value indicates the factory default setting.
Print multiple page images on one side of a sheet of paper.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Use printer menus49
Menu itemDescription
Pages per Side Orientation
Auto*
Landscape
Portrait
Pages per Side Border
None*
Solid
Copies
1–9999 (1*)
Print Area
Normal*
Fit to Page
Whole Page
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the orientation of a multiple‑page document when using Pages per
Side.
Print a border around each page image when using Pages per Side.
Specify the number of copies for each print job.
Set the printable area on a sheet of paper.
Setup
Menu itemDescription
Printer Language
PCL Emulation
PS Emulation*
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Printer Usage
Max Speed
Max Yield*
Determine how the color print cartridges operate during printing.
Notes:
• When set to Max Yield, the color print cartridges slow down or stop
while printing groups of black-only pages.
• When set to Max Speed, the color print cartridges always run while
printing, whether color or black pages are being printed.
Resource Save
O*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to
memory is needed. Resources associated with the inactive printer
language are deleted.
the printer retains downloaded resources only until
O,
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus50
Menu itemDescription
Print All Order
Alphabetical*
Newest First
Oldest First
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the order in which held and confidential jobs are printed when Print
All is selected.
Quality
Menu itemDescription
Print Mode
Black and White
Color*
Print Resolution
4800 CQ*
Toner Darkness
Light
Normal*
Dark
Halftone
Normal*
Detail
Set the print mode.
Set the resolution for the printed output.
Note: 4800 CQ provides high‑quality output at maximum speed.
Determine the lightness or darkness of text images.
Enhance the printed output to have smoother lines with sharper edges.
RGB Brightness
‑6 to 6 (0*)
RGB Contrast
0 to 5 (0*)
RGB Saturation
0 to 5 (0*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Adjust the brightness, contrast, and saturation for color output.
Note: This setting does not
used.
aect files
where CMYK color
specifications
are
Use printer menus51
Advanced Imaging
Menu itemDescription
Color Balance
Cyan
‑5 to 5 (0*)
Magenta
‑5 to 5 (0*)
Ye l l o w
‑5 to 5 (0*)
Black
‑5 to 5 (0*)
Reset Defaults
Color Correction
Color Correction
Auto*
O
Manual
Color Correction Content
Adjust the amount of toner that is used for each color.
Modify the color settings used to print documents.
Notes:
• O sets the printer to receive the color correction from the software.
• Auto sets the printer to apply dierent color profiles to each object on the
printed page.
• Manual allows the customization of the RGB or CMYK color conversions
applied to each object on the printed page.
• Color Correction Content is available only when Color Correction is set to
Manual.
Color AdjustCalibrate the printer to adjust color variations in the printed output.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu itemDescription
Print PS Error
On
O*
Minimum Line Width
1–30 (2*)
Lock PS Startup Mode
On*
O
Image Smoothing
On
O*
Wait Timeout
Disabled
Enabled*
Print a page that describes the PostScript
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is flushed.
Set the minimum stroke width.
Note: Jobs printed in 4800 CQ use half the value.
Disable the SysStart file.
Note: The default setting varies depending on the printer model.
Enhance the contrast and sharpness of low‑resolution images.
Note: This setting has no eect on images with a resolution of 300 dpi or
higher.
Enable the printer to wait for more data before canceling a print job.
®
error.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus52
Menu itemDescription
Wait Timeout Time
15–65535 (40*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the time in seconds for the printer to wait for more data before
canceling a print job.
Note: This menu item appears only when Wait Timeout is enabled.
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
Set the IPSec encryption.
Notes:
• DH (Die‑Hellman) Group Proposal appears only when Base
Configuration
is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear
only when Base Configuration is set to Secure.
Proposed Encryption Method
3DES
AES*
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device CertificateSpecify an IPSec certificate.
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base Configuration is
set to Compatibility.
Note: This menu item appears only when Enable IPSec is set to
On.
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Use printer menus65
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu itemDescription
Active
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Let the printer join networks that require authentication before
allowing access.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu itemDescription
LPD Timeout
0–65535 seconds (90*)
LPD Banner Page
O*
On
LPD Trailer Page
O*
On
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
HTTP/FTP Settings
Menu itemDescription
Enable HTTP Server
O
On*
Enable HTTPS
O
On*
Force HTTPS Connections
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Access the Embedded Web Server to monitor and manage the printer.
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force the printer to use the HTTPS connections.
Use printer menus66
Menu itemDescription
Enable FTP/TFTP
O
On*
Local DomainsSpecify domain names for HTTP and FTP servers.
HTTP Proxy IP AddressConfigure the HTTP and FTP server settings.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Retries for HTTP/FTP Requests
1–299 (3*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Send files using FTP.
Note: This menu item appears only in the Embedded Web Server.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
Specify the amount of time before the server connection stops.
Set the number of retries to connect to the HTTP/FTP server.
USB
Menu itemDescription
PCL SmartSwitch
O
On*
PS SmartSwitch
O
On*
Mac Binary PS
On
Auto*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
data and uses the default printer language specified in the Setup menu.
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine incoming
o,
then the printer does not examine incoming
o,
• When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
• When set to
protocol.
the printer
O,
filters
PostScript print jobs using the standard
Use printer menus67
Menu itemDescription
Enable USB Port
Disable
Enable*
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable the standard USB port.
Restrict external network access
Menu itemDescription
Restrict external network
access
O*
On
External network addressSpecify the network addresses with restricted access.
E‑mail address for notificationSpecify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
SubjectSpecify the subject and message of the notification e‑mail.
Message
Restrict access to network sites.
Specify the network query interval in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu itemDescription
SSIDSpecify the service set identifier (SSID) of the Wi‑Fi network.
Preferred Channel Number
Auto
1–11 (6*)
Set PSKSet the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
Show PSK on Setup Page
O
On*
Group Owner IP AddressSpecify the IP address of the group owner.
Auto‑Accept Push Button
Requests
O*
On
Show the PSK on the Network Setup Page.
connection.
Show the PSK on the Network Setup Page.
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secure.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus68
Google Cloud Print
Menu itemDescription
Registration
Register
Options
Enable Google Cloud Print
O
On*
Options
Enable Local Discovery
O
On*
Options
Enable SSL Peer
O
On*
Options
Always Print As Image
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Verification
Register the printer to the Google Cloud Print server.
Print directly from your Google account.
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Verify authenticity of the peer certificate to connect to your Google
account.
Set the printer to process files as images for faster printing.
Security
Login Methods
Public
Menu itemDescription
Manage Permissions
Function Access
Manage Bookmarks
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Color Print
Control access to the printer functions.
Use printer menus69
Menu itemDescription
Manage Permissions
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Manage Permissions
Device Management
Remote Management
Firmware Updates
Embedded Web Server Access
Import / Export All Settings
Out of Service Erase
Local Accounts
Menu itemDescription
Control access to the printer menus.
Control access to the printer management options.
Add User
User Name/Password
User Name
Password
PIN
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Create local accounts to manage access to the printer functions.
Control group or user access to the printer functions, applications, and security
settings.
Use printer menus70
Certificate Management
Menu itemMenu item
Configure Certificate Defaults
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Device CertificatesGenerate, delete, or view device certificates.
Manage CA CertificatesLoad, delete, or view Certificate Authority (CA) certificates.
Set the default values for generated certificates.
Login Restrictions
Menu itemDescription
Login failures
1–10 (3*)
Failure time frame
1–60 minutes (5*)
Lockout time
1–60 minutes (5*)
Specify the number of failed login attempts before the user gets locked out.
Specify the time frame between failed login attempts before the user gets locked out.
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential
Menu itemDescription
Max Invalid PIN
2–10 (0*)
Specify the delay for a remote login before the user is logged o automatically.
Print Setup
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus71
Menu itemDescription
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the
new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Set the expiration time for a print job that you want to repeat.
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Keep duplicate documents
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to hold all print jobs.
Allow the storage of documents with the same file name.
Erase Temporary Data Files
Menu itemDescription
Stored in onboard memory
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Delete all files stored on the printer memory.
Use printer menus72
Miscellaneous
Menu itemDescription
Print Permission
O*
On
Security Reset Jumper
Enable “Guest” access*
No Eect
Minimum Password Length
0–32
Note: An asterisk (*) next to a value indicates the factory default setting.
Allow the user to print.
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Specify the password length.
Cloud Connector
Cloud Connector
Menu itemDescription
Enable/Disable ConnectorsEnable a cloud service provider.
Reports
Menu Settings Page
Menu itemDescription
Menu Settings PagePrint a report that contains the printer menus.
Device
Menu itemDescription
Device InformationPrint a report that contains information about the printer.
Device StatisticsPrint a report about printer usage and supply status.
Profile ListPrint a list of profiles that are stored in the printer.
Asset ReportPrint a report that contains the printer serial number and model name.
Use printer menus73
Print
Menu itemDescription
Print Fonts
PCL Fonts
PostScript Fonts
Print Demo
Demo Page
Print samples and information about the fonts that are available in each printer
language.
Print a demo page that is used as a diagnostic tool for print problems.
Network
Menu itemDescription
Network Setup PagePrint a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected ClientsPrint a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Menu itemDescription
Print Quality Test PagesPrint sample pages to identify and correct print quality defects.
Maintain the printer74
Maintain the printer
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
For non‑touch‑screen printer models, press
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
to navigate through the settings.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply
4 Select a notification for each supply item.
5 Apply the changes.
Notifications
.
Setting up e‑mail alerts
Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or
when there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E‑mail Alert Setup, and then configure the settings.
3 Click Setup E-mail Lists and Alerts, and then
4 Apply the changes.
configure
the settings.
Maintain the printer75
Viewing reports
1 From the control panel, navigate to:
Settings > Reports
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the report that you want to view.
Ordering parts and supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
www.lexmark.com or contact the place where
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Ordering print cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
Maintain the printer76
Lexmark CS331 and CS431 Return Program print cartridges
ItemUnited States
and Canada
European
Economic Area
Asia PacificLatin AmericaRest of Europe,
Middle East, and
Africa
Return Program print cartridges
Cyan20N10C020N20C020N30C020N40C020N50C0
Magenta20N10M020N20M020N30M020N40M020N50M0
Yellow20N10Y020N20Y020N30Y020N40Y020N50Y0
Black20N10K020N20K020N30K020N40K020N50K0
High yield Return Program print cartridges
1
Cyan20N1HC020N2HC020N3HC020N4HC020N5HC0
Magenta20N1HM020N2HM020N3HM020N4HM020N5HM0
Yellow20N1HY020N2HY020N3HY020N4HY020N5HY0
Black20N1HK020N2HK020N3HK020N4HK020N5HK0
Extra high yield Return Program print cartridges
2
Cyan20N1XC020N2XC020N3XC020N4XC020N5XC0
Magenta20N1XM020N2XM020N3XM020N4XM020N5XM0
Yellow20N1XY020N2XY020N3XY020N4XY020N5XY0
Black20N1XK020N2XK020N3XK020N4XK020N5XK0
1
Supported only in the Lexmark CS331 printer model.
2
Supported only in the Lexmark CS431 printer model.
For more information on countries located in each region, go to
www.lexmark.com/regions.
Lexmark CS331 Regular high yield print cartridges
ItemPart number
Cyan20N0H20
Magenta20N0H30
Yellow20N0H40
Black20N0H10
Lexmark CS431 Regular extra high yield print cartridges
ItemPart number
Cyan20N0X20
Magenta20N0X30
Yellow20N0X40
Black20N0X10
Maintain the printer77
Lexmark C3224, C3326, and C3426 Return Program print cartridges
ItemUnited States
and Canada
European
Economic Area
Asia PacificLatin America
Distribution
Rest of Europe,
Middle East, and
Africa
Return Program print cartridges
CyanC3210C0C3220C0C3230C0C3240C0C3250C0
MagentaC3210M0C3220M0C3230M0C3240M0C3250M0
YellowC3210Y0C3220Y0C3230Y0C3240Y0C3250Y0
BlackC3210K0C3220K0C3230K0C3240K0C3250K0
High yield Return Program print cartridges
1
CyanC331HC0C332HC0C333HC0C334HC0C335HC0
MagentaC331HM0C332HM0C333HM0C334HM0C335HM0
YellowC331HY0C332HY0C333HY0C334HY0C335HY0
BlackC331HK0C332HK0C333HK0C334HK0C335HK0
Extra high yield Return Program print cartridges
2
CyanC341XC0C342XC0C343XC0C344XC0C345XC0
MagentaC341XM0C342XM0C343XM0C344XM0C345XM0
YellowC341XY0C342XY0C343XY0C344XY0C345XY0
BlackC341XK0C342XK0C343XK0C344XK0C345XK0
1
Supported only in the Lexmark C3326 printer model.
2
Supported only in the Lexmark C3426 printer model.
Lexmark C3224 Regular print cartridges
ItemPart number
CyanC320020
MagentaC320030
YellowC320040
BlackC320010
Lexmark C3326 Regular high yield print cartridges
ItemPart number
CyanC330H20
MagentaC330H30
YellowC330H40
BlackC330H10
Maintain the printer78
Lexmark C3426 Regular extra high yield print cartridges
ItemPart number
CyanC340X20
MagentaC340X30
YellowC340X40
BlackC340X10
Ordering a waste toner bottle
ItemPart number
Waste toner bottle20N0W00
Replacing parts and supplies
Replacing a print cartridge
Note: If the tray is extended, then remove it before replacing a cartridge.
1 Open the front door, and then firmly push it down.
Maintain the printer79
2 Pull out the print cartridge tray.
3 Remove the used print cartridge.
4 Unpack the new print cartridge.
Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may
quality of future print jobs.
aect
the
Maintain the printer80
5 Insert the new print cartridge.
6 Insert the print cartridge tray, and then close the door.
Replacing the waste toner bottle
1 Remove the used waste toner bottle.
Maintain the printer81
Note: To avoid spilling the toner, place the bottle in an upright position.
2 Unpack the new waste toner bottle.
3 Insert the new waste toner bottle.
Replacing the tray
1 Remove the used tray.
2 Unpack the new tray.
3 Insert the new tray.
Maintain the printer82
Replacing the manual feeder
1 Remove the tray.
2 Remove the used manual feeder.
3 Unpack the new manual feeder.
4 Insert the new manual feeder.
5 Insert the tray.
Replacing the pick tires
1 Turn
2 Unplug the power cord from the electrical outlet, and then from the printer.
the printer.
o
Maintain the printer83
3 Open the front door, and then firmly push it down.
4 Pull out the print cartridge tray.
5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then
insert the print cartridge tray.
6 Close the front door.
Maintain the printer84
7 Remove the tray.
8 Remove the waste toner bottle.
9 Position the printer on its side.
Maintain the printer85
10 Remove the used pick tires.
11 Unpack the new pick tires.
Note: To avoid contamination, make sure that your hands are clean.
Maintain the printer86
12 Insert the new pick tires.
13 Return the printer to its original position, and then insert the waste toner bottle.
14 Insert the tray.
15 Open the front door, and then firmly push it down.
16 Pull out the print cartridge tray.
17 Remove the paper, and then insert the print cartridge tray.
18 Close the front door.
19 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
20 Turn on the printer.
Resetting the supply usage counters
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the supply counter that you want to reset.
Maintain the printer87
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
the printer, and then unplug the power cord from the electrical outlet.
o
2 Remove paper from the standard bin.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
Saving energy and paper
Configuring the power save mode settings
Sleep mode
1
From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Sleep Mode
For non-touch-screen printer models, press
to navigate through the settings.
2 Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Maintain the printer88
Hibernate mode
1
From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Hibernate Timeout
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the amount of time that the printer stays idle before it enters Hibernate mode.
Notes:
• For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
Note: This setting is available only in some printer models.
1 From the home screen, touch Settings > Device > Preferences.
2 In the Screen Brightness menu, adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
Maintain the printer89
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Troubleshoot a problem90
Troubleshoot a problem
The printer is not responding
ActionYesNo
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Step 3
Check if the printer is on.
Is the printer on?
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
The problem is
solved.
Turn on the switch or
reset the breaker.
Go to step 4.Turn on the printer.
Press the power
button to wake the
printer.
Go to step 2.
Go to step 3.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Step 6
Turn o the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
Step 7
Install the correct print driver.
Is the printer responding?
Go to step 6.Insert the cables to
the correct ports.
The problem is
solved.
The problem is
solved.
Go to step 7.
Go to step 8.
Troubleshoot a problem91
ActionYesNo
Step 8
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Network connection problems
Cannot open Embedded Web Server
ActionYesNo
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
Notes:
Go to step 2.Turn on the printer.
Go to step 3.Type the correct
Contact
support.
printer IP address in
the address field.
customer
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 4.Install a supported
browser.
Go to step 5.Contact your
administrator.
Troubleshoot a problem92
ActionYesNo
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Issues with supplies
Replace cartridge, printer region mismatch
Go to step 6.Secure the cable
connections.
Go to step 7.Contact your
administrator.
The problem is
solved.
Contact
support.
customer
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and print cartridge regions
RegionNumeric code
Worldwide or Undefined region0
North America (United States, Canada)1
European Economic Area, Western Europe, Nordic countries, Switzerland2
Asia Pacific3
Latin America4
Rest of Europe, Middle East, Africa5
Australia, New Zealand6
Invalid region9
Note: To find the region settings of the printer and print cartridge, print the Print Quality Test Pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Troubleshoot a problem93
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, do either of the following:
For touch‑screen printer models, press
For non‑touch‑screen printer models, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies” on page 75.
For touch‑screen printer models, if the printer does not print after pressing
pressing
For non‑touch‑screen printer models, if the printer does not print after pressing and holding X and
simultaneously for 15 seconds, then reset the supply usage counter.
twice, then reset the supply usage counter.
twice, and then press twice.
simultaneously for 15 seconds.
“Using genuine Lexmark parts and
twice, and then
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select the part or supply that you want to reset.
3 To clear the message, do either of the following:
• For touch‑screen printer models, press twice, and then press twice.
• For non‑touch‑screen printer models, press and hold X and simultaneously for 15 seconds.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Clearing jams
Avoiding jams
Load paper properly
Make sure that the paper lies flat in the tray.
•
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Correct loading of paperIncorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
Use only recommended paper or specialty media.
•
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Troubleshoot a problem95
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial prints
after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1Standard bin
2Manual feeder
3Trays
4Door B
5Door E
Paper jam in the standard tray
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
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2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
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4 Remove the tray and the manual feeder.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Insert the manual feeder and the tray.
Paper jam in the optional tray
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
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2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
4 Open door E.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
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6 Close the door.
7 Remove the optional tray.
8 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
9 Insert the tray.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem100
Paper jam in the manual feeder
1 Remove the tray and the manual feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
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