Lexmark 40GC132 User Manual

MS810, MS811, MS812, MS817, MS818

User's Guide

Important: Click here before using this guide.

May 2017 www.lexmark.com

Machine type(s):

4063

Model(s):

210, 230, 23E, 410, 430, 630, 63E

Contents 2

Safety information........................................................................................ 5

Conventions..........................................................................................................................................................5

Overview........................................................................................................ 8

Using this guide....................................................................................................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer........................................................... 10

Additional printer setup..............................................................................12

Installing internal options................................................................................................................................. 12

Installing hardware options............................................................................................................................ 29

Attaching cables................................................................................................................................................33

Setting up the printer software......................................................................................................................35

Networking..........................................................................................................................................................36

Verifying printer setup......................................................................................................................................40

Using MS810n, MS810dn, MS811n, MS811dn, MS812dn,

MS817n, MS817dn, MS818dn.................................................................... 41

Learning about the printer............................................................................................................................... 41

Loading paper and specialty media............................................................................................................. 44

Printing.................................................................................................................................................................66

Managing your printer......................................................................................................................................72

Using MS810de...........................................................................................83

Learning about the printer.............................................................................................................................. 83

Setting up and using the home screen applications...............................................................................89

Loading paper and specialty media............................................................................................................. 93

Printing.................................................................................................................................................................113

Managing your printer....................................................................................................................................120

Using MS812de......................................................................................... 130

Learning about the printer.............................................................................................................................130

Setting up and using the home screen applications.............................................................................. 137

Loading paper and specialty media.............................................................................................................141

Contents 3

Printing................................................................................................................................................................162

Managing your printer.................................................................................................................................... 168

Paper and specialty media guide............................................................178

Using specialty media.....................................................................................................................................178

Paper guidelines.............................................................................................................................................. 180

Supported paper sizes, types, and weights..............................................................................................183

Understanding the printer menus.......................................................... 189

Menus list...........................................................................................................................................................189

Paper menu.......................................................................................................................................................190

Reports menu................................................................................................................................................... 201

Network/Ports menu......................................................................................................................................202

Security menu...................................................................................................................................................215

Settings menu..................................................................................................................................................220

Help menu........................................................................................................................................................245

Saving money and the environment......................................................247

Adjusting the brightness of the printer display.......................................................................................247

Saving paper and toner.................................................................................................................................247

Recycling...........................................................................................................................................................248

Maintaining the printer............................................................................250

Ordering supplies...........................................................................................................................................250

Storing supplies...............................................................................................................................................253

Replacing supplies......................................................................................................................................... 254

Cleaning printer parts....................................................................................................................................260

Moving the printer.......................................................................................................................................... 262

Clearing jams............................................................................................ 263

Avoiding jams.................................................................................................................................................. 263

Identifying jam locations............................................................................................................................... 265

Paper jam in the front door...........................................................................................................................267

Paper jam in the rear door............................................................................................................................268

Paper jam in the standard bin.......................................................................................................................271

Paper jam in the duplex unit......................................................................................................................... 271

Paper jam in trays............................................................................................................................................272

Paper jam in the multipurpose feeder....................................................................................................... 273

Contents 4

Paper jam in the staple ﬁnisher................................................................................................................... 274

Staple jam in the ﬁnisher...............................................................................................................................276

Paper jam in the output expander..............................................................................................................279

Paper jam in the mailbox.............................................................................................................................. 280

Troubleshooting....................................................................................... 282

Understanding the printer messages........................................................................................................282

Solving printer problems................................................................................................................................301

Solving home screen application problems.............................................................................................337

Embedded Web Server does not open.................................................................................................... 338

Contacting customer support......................................................................................................................339

Notices.......................................................................................................340

Product information........................................................................................................................................340

Edition notice...................................................................................................................................................340

Power consumption........................................................................................................................................344

Index...........................................................................................................353

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

Safety information 6

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

or electrical shock, use only the power cord

ﬁre

speciﬁc

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

conﬁgurations

require additional furniture for stability.

Safety information 7

SAVE THESE INSTRUCTIONS.

Overview 8

Overview

Using this guide

This User’s Guide provides general and speciﬁc information on using the printer models that are listed on the cover page.

The following chapters contain information applicable to all printer models:

• Safety information

• Selecting a location for the printer

• Additional printer setup

• Paper and specialty media guide

• Understanding printer menus

• Saving money and the environment

• Maintaining the printer

• Clearing jams

• Troub leshoo ting

To ﬁnd instructions for your printer:

• Use the table of contents.

• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

•

Conﬁguring

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

printer settings

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

User's Guide and Quick Reference Guide—The guides are available at

Note: These guides are also available in other languages.

http://support.lexmark.com.

Information on setting up and conﬁguring the accessibility features of your printer

Lexmark Accessibility Guide—This guide is available at http://support.lexmark.com.

Overview 9

What are you looking for? Find it here

Help using the printer software Windows or Mac Help—Open a printer software

program or application, and then click Help.

Click

Notes:

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on your operating system.

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site. Support telephone numbers and hours of operation

for your country or region can be found on the support Web site or on the printed warranty that came with your printer.

Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with this printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with this printer.

Selecting a location for the printer 10

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid

ﬂuctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature ‑40 to 60°C (-40 to 140°F)

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

Selecting a location for the printer 11

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

Additional printer setup 12

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Available internal options

• Memory card – DDR3 DIMM – Flash memory

• Fonts

• Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS

• Printer hard disk

• Lexmark – Parallel 1284-B interface – MarkNet – RS-232-C serial interface

Internal Solutions Ports (ISP)

N8350 802.11 b/g/n wireless printer server

Accessing the controller board

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

1 Remove the controller board access cover.

Additional printer setup 13

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

Additional printer setup 14

4 Use the following illustration to locate the appropriate connector:

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer component or connector.

before touching any controller board electronic

ﬁrst

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

3 Memory card connector

Additional printer setup 15

5 Align the screws with the holes on the shield, and then reattach the shield.

6 Tighten the screws on the shield.

Additional printer setup 16

7 Reattach the access cover.

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer ﬁrst before touching any controller board electronic components or connectors.

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so

may cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

and unplug the power

o,

Additional printer setup 17

4 Push the memory card straight into the connector, and then push the card toward the controller board wall

until it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer components or connectors.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 If an optional printer hard disk is installed, then remove the printer hard disk ﬁrst.

For more information, see

“Removing a printer hard disk” on page 27.

before touching any controller board electronic

ﬁrst

Additional printer setup 18

3 Unpack the ISP kit.

1 ISP solution

2 Screw for attaching the plastic bracket to the ISP

3 Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

4 Remove the metal cover from the ISP opening.

a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

Additional printer setup 19

1 2 3

5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic

bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass

through the ISP opening in the controller board cage.

Additional printer setup 20

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

Additional printer setup 21

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10 Tighten the thumbscrew that is attached to the ISP.

Warning—Potential Damage: Do not screw it on too tightly.

11 Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Additional printer setup 22

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

and unplug the power

o,

4 Push the card ﬁrmly into place as shown in the illustration.

Additional printer setup 23

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.

5 Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually

add the options in the printer driver to make them available for print jobs. For more information, see

“Adding available options in the print driver” on page 35.

Installing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer components or connectors.

before touching any controller board electronic

ﬁrst

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unpack the printer hard disk.

Additional printer setup 24

3 Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup 25

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

b Align the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk

down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 26

4 Align the standos of the printer hard disk to the holes in the controller board cage, and then press the

printer hard disk down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Note: Make sure the cables are neatly tucked under the printer hard disk.

5 Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 27

Removing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Additional printer setup 28

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the

printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.

3 Remove the screws holding the printer hard disk in place.

Additional printer setup 29

4 Remove the printer hard disk.

5 Set aside the printer hard disk.

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

Install the printer and any hardware options you have purchased in the following order:

www.lexmark.com/multifunctionprinters.

conﬁgurations

• Caster base

• 2100‑sheet tray or spacer

• Optional 550‑ or 250‑sheet tray

• Printer

require additional furniture for stability.

For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option.

Additional printer setup 30

Installing optional trays

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

1 Turn o the printer using the power switch, and then unplug the power cord from the electrical outlet.

and unplug the power

o,

2 Unpack the optional tray, and then remove all packing material.

3 Pull out the tray completely from the base.

4 Remove any packing material from inside the tray.

5 Insert the tray into the base.

6 Place the tray near the printer.

7 Align the optional tray with the caster base.

Note: Make sure to lock the wheels of the caster base to secure the printer.

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