Lenovo ThinkStation P500, ThinkStation P700 User Guide [en, sh, uk, zh]

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ThinkStation P500 and P700 User Guide

Machine Types: 30A6, 30A7, 30A8, and 30A9

Note: Before using this information and the product it supports, be sure to read and understand the “Read

this first: Important safety information” on page v and Appendix E “Notices” on page 163.

Third Edition (September 2015)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.

Contents

Read this first: Important safety

information . . . . . . . . . . . . . . . . v

Before using this manual . . . . . . . . . . . . v

Service and upgrades . . . . . . . . . . . . . v

Static electricity prevention . . . . . . . . . . . vi

Power cords and power adapters . . . . . . . . . vi

Extension cords and related devices. . . . . . . . vii

Plugs and outlets . . . . . . . . . . . . . . . vii

External devices . . . . . . . . . . . . . . . vii

Heat and product ventilation . . . . . . . . . . . vii

Operating environment . . . . . . . . . . . . viii

Laser compliance statement . . . . . . . . . . viii

Power supply statement . . . . . . . . . . . . ix

Cleaning and maintenance . . . . . . . . . . . ix

Chapter 1. Product overview . . . . . . 1

Locations . . . . . . . . . . . . . . . . . . 1

Locating connectors, controls, and indicators

on the front of your computer. . . . . . . . . 1

Locating connectors on the rear of your

computer . . . . . . . . . . . . . . . . 2

Locating components . . . . . . . . . . . 4

Locating parts on the system board . . . . . . 5

Locating internal drives . . . . . . . . . . . 8

Locating the machine type and model label . . . 9

Features. . . . . . . . . . . . . . . . . . 10

Specifications . . . . . . . . . . . . . . . 13

Lenovo programs . . . . . . . . . . . . . . 14

Accessing a program on your computer . . . 14

An introduction to Lenovo programs . . . . . 15

Chapter 2. Using your computer . . . 17

Registering your computer . . . . . . . . . . 17

Using Windows shortcut keys . . . . . . . . . 17

Using fingerprint authentication . . . . . . . . 17

Using the wheel mouse . . . . . . . . . . . . 18

Managing power . . . . . . . . . . . . . . 18

Advanced configuration and power interface

(ACPI) BIOS . . . . . . . . . . . . . . 18

Automatic Power-on features . . . . . . . 18

Setting the computer volume . . . . . . . . . 19

Using a disc . . . . . . . . . . . . . . . . 19

Using the optical drive . . . . . . . . . . 19

Handling and storing a disc . . . . . . . . 20

Playing and removing a disc . . . . . . . . 20

Recording a disc . . . . . . . . . . . . 20

Navigating among screens on the Windows 8.1

operating system . . . . . . . . . . . . . . 20

Accessing Control Panel on the Windows 8.1 operating

system . . . . . . . . . . . . . . . . . . 22

Frequently asked questions . . . . . . . . . . 22

Chapter 3. You and your computer . . 25

Accessibility and comfort . . . . . . . . . . . 25

Arranging your workspace . . . . . . . . . 25

Comfort . . . . . . . . . . . . . . . . 25

Glare and lighting . . . . . . . . . . . . 26

Air circulation . . . . . . . . . . . . . . 26

Electrical outlets and cable lengths . . . . . 26

Accessibility information . . . . . . . . . 26

Moving your computer to another country or

region . . . . . . . . . . . . . . . . . . 29

Chapter 4. Security . . . . . . . . . . 31

Security features . . . . . . . . . . . . . . 31

Locking the computer cover . . . . . . . . . . 31

Attaching a Kensington-style cable lock . . . . . 32

Using passwords and Windows accounts . . . . 33

Using fingerprint authentication . . . . . . . . 33

Using and understanding firewalls . . . . . . . 34

Protecting data against viruses . . . . . . . . . 34

Chapter 5. Advanced

configuration . . . . . . . . . . . . . . 35

Using the Setup Utility program . . . . . . . . 35

Starting the Setup Utility program . . . . . . 35

Viewing and changing settings . . . . . . . 35

Using BIOS passwords . . . . . . . . . . 36

Enabling or disabling a device . . . . . . . 37

Selecting a startup device . . . . . . . . . 38

Enabling ErP LPS compliance mode . . . . . 38

Exiting the Setup Utility program . . . . . . 39

Updating or recovering the BIOS . . . . . . . . 39

BIOS levels. . . . . . . . . . . . . . . 39

Using system programs . . . . . . . . . . 40

Changing the BIOS settings before installing a

new operating system . . . . . . . . . . 40

Updating the BIOS . . . . . . . . . . . . 40

Recovering from a BIOS update failure . . . . 41

Configuring RAID . . . . . . . . . . . . . . 41

Configuring RAID with Intel RSTe . . . . . . 41

Quick RAID setup using the LSI MegaRAID

BIOS configuration utility . . . . . . . . . 44

Chapter 6. Preventing problems . . . 47

Keeping your computer current . . . . . . . . 47

Getting the latest system updates . . . . . . 47

Cleaning and maintenance . . . . . . . . . . 47

Basics. . . . . . . . . . . . . . . . . 47

Cleaning your computer. . . . . . . . . . 48

Good maintenance practices. . . . . . . . 49

Moving your computer . . . . . . . . . . . . 49

Chapter 7. Troubleshooting and

diagnostics. . . . . . . . . . . . . . . 51

Basic troubleshooting . . . . . . . . . . . . 51

Troubleshooting procedure . . . . . . . . . . 52

Troubleshooting . . . . . . . . . . . . . . 52

Audio problems . . . . . . . . . . . . . 53

CD problems . . . . . . . . . . . . . . 53

DVD problems . . . . . . . . . . . . . 54

Intermittent problems. . . . . . . . . . . 55

Hard disk drive problems . . . . . . . . . 55

Problems with the keyboard or mouse . . . . 56

Monitor problems . . . . . . . . . . . . 56

Networking problems. . . . . . . . . . . 57

I have connected an option to my computer,

but it does not work . . . . . . . . . . . 59

Performance and lockup problems . . . . . 59

The printer does not work . . . . . . . . . 60

Serial connector cannot be accessed . . . . 60

Software problems. . . . . . . . . . . . 61

My USB connectors cannot be accessed . . . 61

Diagnostics . . . . . . . . . . . . . . . . 62

Lenovo Solution Center . . . . . . . . . . 62

Hardware diagnostics . . . . . . . . . . 62

Chapter 8. Recovery information . . . 65

Recovery information for the Windows 7 operating

system . . . . . . . . . . . . . . . . . . 65

Creating and using recovery media . . . . . 65

Performing backup and recovery

operations . . . . . . . . . . . . . . . 66

Creating and using a rescue medium. . . . . 68

Reinstalling programs and device drivers . . . 69

Solving recovery problems. . . . . . . . . 70

Recovery information for the Windows 8.1

operating system . . . . . . . . . . . . . . 70

Refreshing your computer . . . . . . . . . 70

Resetting your computer to the factory-default

settings . . . . . . . . . . . . . . . . 70

Using the advanced startup options . . . . . 71

Recovering your operating system if Windows

8.1 fails to start . . . . . . . . . . . . . 71

Recovery information for the Windows 10

operating system . . . . . . . . . . . . . . 71

Installing or replacing hardware . . . . . . . . 73

Installing external options . . . . . . . . . 73

Removing the computer cover . . . . . . . 73

Removing and reinstalling the direct cooling

air baffle . . . . . . . . . . . . . . . . 74

Installing or replacing a device in the optical

drive bay. . . . . . . . . . . . . . . . 76

Installing or replacing a device in the 5.25-inch

flex module. . . . . . . . . . . . . . . 78

Removing and reinstalling the optical drive

bracket . . . . . . . . . . . . . . . . 86

Replacing the cover presence switch . . . . 88

Replacing the front fan assembly . . . . . . 89

Installing or replacing an internal storage

drive . . . . . . . . . . . . . . . . . 91

Replacing the power supply assembly . . . . 114

Installing or replacing a PCI card . . . . . . 116

Installing or replacing a full-length PCI

card . . . . . . . . . . . . . . . . . 120

Installing or replacing the super capacitor

module . . . . . . . . . . . . . . . . 122

Replacing the rear fan assembly . . . . . . 124

Replacing the heat sink and fan assembly. . . 126 Installing or replacing a memory module . . . 128

Installing or replacing a flex adapter . . . . . 130

Replacing the battery. . . . . . . . . . . 132

Replacing the Wi-Fi units . . . . . . . . . 133

Installing or removing the Wi-Fi antennas . . . 139

Replacing the keyboard or mouse . . . . . . 141

Completing the parts replacement. . . . . . 142

Chapter 10. Getting information,

help, and service . . . . . . . . . . . . 145

Information resources . . . . . . . . . . . . 145

Lenovo ThinkVantage Tools . . . . . . . . 145

Windows help system . . . . . . . . . . 145

Safety and Warranty . . . . . . . . . . . 145

Lenovo Web site. . . . . . . . . . . . . 145

Lenovo Support Web site . . . . . . . . . 146

Help and service . . . . . . . . . . . . . . 146

Using the documentation and diagnostic

program . . . . . . . . . . . . . . . . 146

Calling for service . . . . . . . . . . . . 146

Using other services . . . . . . . . . . . 147

Purchasing additional services . . . . . . . 147

Chapter 11. System memory

speed. . . . . . . . . . . . . . . . . . 149

Chapter 9. Installing or replacing

hardware . . . . . . . . . . . . . . . . 73

Handling static-sensitive devices . . . . . . . . 73

ii ThinkStation P500 and P700 User Guide

Appendix A. Regulatory

information . . . . . . . . . . . . . . . 151

Appendix B. WEEE and recycling

information . . . . . . . . . . . . . . . 155

Appendix D. ENERGY STAR model

information . . . . . . . . . . . . . . . 161

Appendix C. Restriction of Hazardous Substances Directive

(RoHS) . . . . . . . . . . . . . . . . . 159

Appendix E. Notices . . . . . . . . . . 163

Index . . . . . . . . . . . . . . . . . . 165

iv ThinkStation P500 and P700 User Guide

Read this first: Important safety information

This chapter contains the safety information that you must be familiar with.

Before using this manual

CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.

If you no longer have a copy of the Safety, Warranty, and Setup Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support Web site also provides the Safety, Warranty, and Setup Guide and this User Guide in additional languages.

Support Web site at http://www.lenovo.com/support. The Lenovo

Service and upgrades

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. Only use a Service Provider who is approved to repair your particular product.

Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always ensure that the power is turned off and that the product is unplugged from any power source. For more information on CRUs, refer to Chapter 9 “Installing or replacing hardware” on page 73. If you have any questions or concerns, contact the Customer Support Center.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

Static electricity prevention

Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or CRU, do not open the static-protective package containing the part until the instructions direct you to install it.

When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.

• Prevent others from touching components.

• When you install a static-sensitive option or CRU, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

• When possible, remove the static-sensitive part from the static-protective packaging and install the part without setting it down. When this is not possible, place the static-protective packaging on a smooth, level surface and place the part on it.

• Do not place the part on the computer cover or other metal surface.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac power cord for other devices.

The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm other countries, the suitable types shall be used accordingly.

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating.

Ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

, or better. For

ThinkStation P500 and P700 User Guide

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.

Be sure that the power outlet provides the correct voltage and current for the product you are installing.

Carefully connect and disconnect the equipment from the electrical outlet.

External devices

Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

Heat and product ventilation

Computers, power adapters, and many accessories can generate heat when turned on and when batteries are charging. Always follow these basic precautions:

• Do not leave your computer, power adapter, or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging. Your computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn.

• Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.

• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents, and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently.

For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer:

• Keep the cover closed whenever the computer is plugged in.

• Regularly inspect the outside of the computer for dust accumulation.

• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas.

• Do not restrict or block any ventilation openings.

• Do not store or operate your computer inside furniture, as this might increase the risk of overheating.

• Airflow temperatures into the computer should not exceed 35°C (95°F).

• Do not install air filtration devices. They may interfere with proper cooling.

Operating environment

The optimal environment in which to use your computer is 10°C–35°C (50°F–95°F) with humidity ranging between 35% and 80%. If your computer is stored or transported in temperatures less than 10°C (50°F), allow the cold computer to rise slowly to an optimal operating temperature of 10°C–35°C (50°F–95°F) before use. This process could take two hours in extreme conditions. Failure to allow your computer to rise to an optimal operating temperature before use could result in irreparable damage to your computer.

If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive.

Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur.

Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Laser compliance statement

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

viii

ThinkStation P500 and P700 User Guide

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Power supply statement

Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Cleaning and maintenance

Keep your computer and workspace clean. Shut down the computer and then disconnect the power cord before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces.

x ThinkStation P500 and P700 User Guide

Chapter 1. Product overview

This chapter provides the following information:

• Locations of connectors

• Locations of components

• Locations of parts on the system board

• Locations of internal drives

• Computer features

• Software programs provided by Lenovo

Locations

This section provides the following topics:

• “Locating connectors, controls, and indicators on the front of your computer” on page 1

• “Locating connectors on the rear of your computer” on page 2

• “Locating components” on page 4

• “Locating parts on the system board” on page 5

• “Locating internal drives” on page 8

• “Locating the machine type and model label” on page 9

Note: The components in your computer might look slightly different from the illustrations.

Locating connectors, controls, and indicators on the front of your computer

Figure 1. Front connector, control, and indicator locations

1 Optical drive eject/close button (some models)

3 Power indicator 4 Hard disk drive activity indicator

2 Power button

5 Diagnostic indicator

7 Diagnostic Universal Serial Bus (USB) 3.0 connector 8 USB 3.0 connectors (2)

9 Always On USB 3.0 connector

6 Secure Digital (SD) card reader slot

10 Headset connector

Note: The orientation of the ThinkStation® logo plate on the front of your computer is adjustable. When you lay the computer on its side, you can slightly pull out the logo plate, turn it 90° counterclockwise, and then push it back in.

Locating connectors on the rear of your computer

Your ThinkStation computer comes with one of the following rear panels. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

ThinkStation P500

Figure 2. Rear connector locations

1 Audio line-out connector 2 Microphone connector

3 Personal System/2 (PS/2) keyboard connector 4 Serial connector

5 USB 2.0 connectors (4) 6 USB 3.0 connectors (4)

7 PCI card area (PCI cards available vary by model)

9 Security-lock slot

11 Ethernet connector 12 Padlock loop

13 PS/2 mouse connector

8 Power cord connector

10 Key-nest slots

14 Audio line-in connector

ThinkStation P700

ThinkStation P500 and P700 User Guide

Figure 3. Rear connector locations

1 Audio line-out connector 2 Microphone connector

3 PS/2 keyboard connector 4 Serial connector

5 USB 2.0 connectors (4) 6 USB 3.0 connectors (4)

7 PCI card area (PCI cards available vary by model)

9 Security-lock slot

11 Ethernet connectors (2)

13 PS/2 mouse connector

8 Power cord connector

10 Key-nest slots

12 Padlock loop

14 Audio line-in connector

Note: For both ThinkStation P500 and ThinkStation P700 computers, one or more discrete graphics cards might be installed in the Peripheral Component Interconnect (PCI) card area. Depending on your computer model, the graphics cards might provide the following connectors:

• Digital Visual Interface (DVI) connector

• DisplayPort

• Mini DisplayPort

Audio line-in connector Used to receive audio signals from an external audio device, such as a stereo

Audio line-out connector Used to send audio signals from the computer to external devices, such as powered

connector

Connector

connector

Description

system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device.

DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices

that use a DisplayPort connector.

Chapter 1. Product overview 3

Connector

DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector.

Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).

Note: To operate the computer within Federal Communications Commission(FCC) Class B limits, use a Category 5 Ethernet cable.

Microphone connector Used to attach a microphone to your computer when you want to record sound or if

you use speech-recognition software.

Mini DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices

that use a mini DisplayPort connector. The mini DisplayPort connector is a miniaturized version of a DisplayPort connector.

Description

PS/2 keyboard connector (optional)

PS/2 mouse connector (optional)

Serial connector Used to attach an external modem, a serial printer, or other devices that use a 9-pin

USB 2.0 connector Used to attach a device that requires a USB 2.0 connection, such as a keyboard, a

USB 3.0 connector Used to attach a device that requires a USB 2.0 or 3.0 connection, such as a

Used to attach a keyboard that uses a PS/2 keyboard connector.

Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector.

serial connector.

mouse, a scanner, a printer, or a personal digital assistant (PDA).

keyboard, a mouse, a scanner, a printer, or a PDA.

Locating components

Notes:

• Depending on the model, your computer might look slightly different from the illustration.

• To remove the computer cover, see “Removing the computer cover” on page 73.

ThinkStation P500 and P700 User Guide

Figure 4. Component locations

1 Heat sink and fan assemblies (amount varies by model) 2 Memory modules (amount varies by model)

3 Cover presence switch (also called intrusion switch) 4 Optical drive, flex module, or front-access storage

enclosure (amount and combination vary by model)

5 Front fan assembly (some models)

6 Hard disk drives, hybrid drives, or solid-state drives

(amount and combination vary by model)*

7 Flex adapter (some models)

9 Direct cooling air baffle*

11 Rear fan assemblies*

8 Power supply module

10 PCI card (some models)

Locating parts on the system board

Note: Your computer comes with one of the following system boards.

ThinkStation P500

Chapter 1. Product overview 5

Figure 5. System board part locations

1 Front audio connector 2 Internal speaker connector

3 Optical drive fan connector

5 Memory slot 6 Memory slot

7 Memory slot

4 Memory slot

8 Cover presence switch connector (Intrusion switch

connector)

9 Thermal sensor 10 Microprocessor

11 Memory slot 12 Memory slot

13 Memory slot 14 Memory slot

15 Flex adapter slot

17 Front fan connector

16 4-pin power connectors (2)

18 Clear CMOS (Complementary Metal Oxide

Semiconductor) /Recovery jumper

19 Front-access storage enclosure control connector 20 4-pin power connector

21 Thunderbolt™ connector

23 Hard disk drive activity indicator connector (used only

22 Front USB connector

24 Front-access storage enclosure control connector

with a 9364 RAID card)

25 SATA 3.0 connector 26 SATA 3.0 connector

27 SATA 3.0 connector 28 SATA 3.0 connector

29 SATA 3.0 connector 30 SATA 3.0 connector

6 ThinkStation P500 and P700 User Guide

31 29-in-1 card reader connector 32 Battery

33 Front panel connector

35 Power supply connector

37 PCI card slot 38 PCI Express 3.0 x16 graphics card slot

39 PCI Express 2.0 x1 slot 40 PCI Express 3.0 x16 graphics card slot

41 PCI Express 3.0 x4 card slot

43 Microprocessor fan connector 44 Rear fan connector

34 eSATA connector

36 PCI Express 2.0 x4 card slot

42 Rear fan connector

ThinkStation P700

Figure 6. System board part locations

1 Front audio connector 2 Internal speaker connector

3 Rear fan connector

4 Cover presence switch connector (Intrusion switch

connector) (some models)

5 Memory slot 6 Memory slot

7 Memory slot

9 Microprocessor 1 10 Memory slot

11 Memory slot 12 Memory slot

13 Thermal sensor 14 Flex adapter slot

15 Internal-storage-drive activity indicator connector

8 Microprocessor fan connector 1

16 4-pin power connector

(used only with a 9364 RAID card)

Chapter 1. Product overview 7

17 Clear CMOS (Complementary Metal Oxide

Semiconductor) /Recovery jumper

18 4-pin power connector

19 Optical-drive fan connector

21 SATA 3.0 connector 22 SATA 3.0 connector

23 Front fan connector

25 4-pin power connector 26 29-in-1 card reader connector

27 Thunderbolt connector 28 Front panel connector

29 Front USB 3.0 connector 30 SATA 3.0 connector

31 eSATA connector 32 SATA 3.0 connector

33 SATA 3.0 connector 34 SATA 3.0 connector

35 Battery 36 Power supply connector

37 PCI Express 2.0 x4 card slot 38 PCI card slot

39 PCI Express 3.0 x16 graphics card slot 40 PCI Express 3.0 x8 slot

41 PCI Express 3.0 x16 graphics card slots (2)

43 Memory slot 44 Memory slot

45 Memory slot 46 Microprocessor 2

47 Microprocessor fan connector 2

49 Memory slot 50 Memory slot

20 Front-access storage enclosure control connector

24 Front-access storage enclosure control connector

42 Rear fan connector

48 Memory slot

Locating internal drives

Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays.

When you install or replace an internal drive, note the type and size of the drive that each bay supports and correctly connect the required cables. Refer to the appropriate section in “Installing or replacing hardware” on page 73 for instructions on how to install or replace internal drives for your computer.

The following illustration shows the locations of the drive bays.

ThinkStation P500 and P700 User Guide

Figure 7. Drive bay locations

1 Card reader (for an SD card)

2 Optical drive bays (2) (for an optical drive, a flex module, or a front-access storage enclosure)

3 Storage drive bays (4) (for a hard disk drive, a hybrid drive, or a solid-state drive)

Locating the machine type and model label

The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

The machine type and model label is attached on the front of your computer as shown.

Chapter 1. Product overview 9

Figure 8. Machine type and model label

Features

This section introduces the computer features. The information covers a variety of models.

Microprocessor

To view the microprocessor information of your computer, do the following:

• On the Microsoft Windows 7 operation system, click Start, right-click Computer, and select Properties to view the information.

• On the Microsoft Windows 8.1 operating system, go to the desktop and move your pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ PC info to view the information.

• On the Microsoft Windows 10 operating system, click the Start button to open the Start menu. Then, click

Settings ➙ System ➙ About to view the information.

Memory

To determine the amount of memory installed on your computer, do the following:

• On the Microsoft Windows 7 operation system, click Start, right-click Computer, and select Properties to view the information.

• On the Microsoft Windows 10 operating system, click the Start button to open the Start menu. Then, click Settings ➙ System ➙ About to view the information.

• For ThinkStation P500: Up to eight double data rate 4 (DDR4) error correction code (ECC) unbuffered dual inline memory modules (UDIMMs), DDR4 ECC registered DIMMs (RDIMMs), or DDR4 ECC load-reduced DIMMs (LRDIMMs).

ThinkStation P500 and P700 User Guide

• For ThinkStation P700: Up to 12 DDR4 ECC UDIMMs, DDR4 ECC RDIMMs, or DDR4 ECC LRDIMMs.

For more information, see “Installing or replacing a memory module” on page 128.

Internal drives

• Card reader

• Hard disk drive

• Hybrid drive (available on some models)

• Optical drive (available on some models)

• Solid-state drive (available on some models)

Video features

• PCI Express x16 graphics card slots on the system board for a discrete graphics card

• Video connectors on a discrete graphics card:

– DVI connector (available on some models) – DisplayPort connector (available on some models) – Mini DisplayPort connector (available on some models)

Audio features

• Integrated audio controller supports the following connectors and devices on your computer:

– Audio line-in connector – Audio line-out connector – Headset connector – Internal speaker – Microphone connectors

Input/Output (I/O) features

• 100/1000 Mbps Ethernet connector

• 9-pin serial connector

• Audio connectors (audio line-in connector, audio line-out connector, microphone connector, and headset connector)

• Display connectors (DisplayPort connector, DVI connector, and Mini DisplayPort connector) (vary by graphics card)

• PS/2 keyboard connector

• PS/2 mouse connector

• USB connectors

For more information, see “Locating connectors, controls, and indicators on the front of your computer” on page 1 and “Locating connectors on the rear of your computer” on page 2.

Expansion

• Card reader slot

• Hard disk drive bays

• Flex adapter slot

• Memory slots

Chapter 1. Product overview 11

• Optical drive bays

• PCI card slot

• PCI Express x1 card slot (available on ThinkStation P500 only)

• PCI Express x4 card slots

• PCI Express x8 card slots

• PCI Express x16 graphics card slots

For more information, see “Locating internal drives” on page 8 and “Locating parts on the system board” on page 5.

Power supply

Your computer comes with one of the following power supplies:

• 490-watt automatic voltage-sensing power supply

• 650-watt automatic voltage-sensing power supply

• 850-watt automatic voltage-sensing power supply

System management features

• Ability to store power-on self-test (POST) hardware test results

• Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all

aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.

• ErP LPS compliance mode The energy-related products directive (ErP) lowest power state (LPS) compliance mode reduces the

consumption of electricity when your computer is in sleep or off mode. For more information, see “Enabling ErP LPS compliance mode” on page 38.

• Intel

Standard Manageability (ISM)

Intel Standard Manageability is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor, maintain, update, upgrade, and repair.

• Intel Active Management Technology (AMT) Intel Active Management Technology is a hardware and firmware technology that builds certain

functionality into computers in order to make them easier and less expensive for businesses to monitor, maintain, update, upgrade, and repair.

• Intel Rapid Storage Technology enterprise (RSTe) Intel RSTe is a device driver that provides support for SATA or SAS RAID 0, 1, 5, and 10 arrays on specific

Intel chipset system boards to enhance hard disk drive performance.

• Preboot Execution Environment (PXE) The Preboot Execution Environment is an environment to start computers using a network interface

independent of data storage devices (such as the hard disk drive) or installed operating systems.

• System Management (SM) Basic Input/Output System (BIOS) and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or

application to store and retrieve information specific about the computer in question.

• Wake on LAN

ThinkStation P500 and P700 User Guide

Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The message is usually sent by a program running on another computer on the same local area network.

• Windows Management Instrumentation (WMI) Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an

operating system interface through which instrumented components provide information and notification.

Security features

• Ability to enable and disable a device

• Ability to enable and disable USB connectors individually

• Computrace Agent software embedded in firmware

• Cover presence switch (also called intrusion switch)

• Keyboard with fingerprint reader (shipped with some models)

• Power-on Password (POP), administrator password, and Hard Disk Password to deter unauthorized use of your computer

• Startup sequence control

• Startup without keyboard or mouse

• Support for a Kensington-style cable lock

• Support for a padlock

• Trusted Platform Module (TPM)

For more information, see Chapter 4 “Security” on page 31.

Preinstalled operating system

Your computer is preinstalled with one of the following operating systems:

• Windows 7

• Windows 8.1

• Windows 10

Operating systems, certified or tested for compatibility (varies by model type)

The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

• Linux

Specifications

This section lists the physical specifications for your computer.

Chapter 1. Product overview 13

Dimensions

Width: 175 mm (6.89 inches) Height: 446 mm (17.56 inches) Depth: 485 mm (19.09 inches)

Weight

Maximum configuration as shipped: 24 kg (52.91 lb)

Environment

• Air temperature:

Operating: From 10°C (50°F) to 35°C (95°F) Storage in original shipping package: From -40°C (-40°F) to 60°C (140°F) Storage without package: From -10°C (14°F) to 60°C (140°F)

• Humidity:

Operating: 20%–80% (non-condensing) Storage: 20%–90% (non-condensing)

• Altitude:

Operating: From -15.2 m (-50 ft) to 3048 m (10 000 ft) Storage: From -15.2 m (-50 ft) to 10 668 m (35 000 ft)

Electrical input

Input voltage: From 100 V ac to 240 V ac Input frequency: 50/60 Hz

Lenovo programs

Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary.

Accessing a program on your computer

Note: For Windows 7, some of the Lenovo programs might be ready to be installed, so you need to install

them manually. Then, you can access and use these programs. To install such a program, open the Lenovo ThinkVantage instructions under greyed-out icons to locate the icon for the desired program. Double-click the icon to install the program.

To access a program on your computer, do one of the following:

• For Windows 7 or Windows 10:

– From Windows Search:

– From the Start menu or Control Panel:

Tools program, and then click View ➙ Tiles to view the program icons. Follow the

1. Depending on your Windows version, do one of the following:

– For Windows 7: Click the Start button to open the Start menu, and then type the program name

into the search box.

– For Windows 10: Type the program name into the search box next to the Start button.

2. In the search results, click the name of the desired program to launch the program.

1. Click the Start button to open the Start menu. Then, click the name of the desired program to launch the program.

ThinkStation P500 and P700 User Guide

2. If the program name is not displayed, click All Programs for Windows 7 or All apps for Windows 10 to display the program list. From the list or a folder in the list, click the name of the desired program to launch the program.

3. If the program name is not displayed on the Start menu, access the program from Control Panel. a. Depending on your Windows version, do one of the following:

– For Windows 7: Click Control Panel on the Start menu. – For Windows 10: Right-click the Start button to open the Start context menu, and then click

Control Panel.

b. View Control Panel by Large icons or Small icons, and then click the name of the desired

program to launch the program.

• For Windows 8.1:

1. Press the Windows key the program.

2. If you cannot find the program you need, click the arrow icon screen to go to the Apps screen. Find the desired program in the apps list or search for it from the search box in the top-right corner of the screen.

to go to the Start screen. Click the name of the desired program to launch

in the bottom-left corner of the

An introduction to Lenovo programs

This topic provides a brief introduction to some Lenovo programs.

Note: Depending on your computer model, some of the programs might not be available.

• Fingerprint Manager Pro or ThinkVantage Fingerprint Software (for Windows 7 and Windows 8.1) The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and

associate it with your power-on password, hard disk password, and Windows password. As a result, fingerprint authentication can replace passwords and enable simple and secure user access. A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option.

• Lenovo ID (for Windows 10) The Lenovo ID program enables you to create your Lenovo ID and access all supported Lenovo programs

and web portals with single sign-on.

• Lenovo Device Experience or Lenovo PC Experience (for Windows 10) The Lenovo Device Experience or Lenovo PC Experience program helps you work more easily and

securely. The program provides easy access to Lenovo ThinkVantage Tools or Lenovo Tools, important settings and information about your computer, the Lenovo Support Web site, and so on.

• Lenovo Companion (for Windows 8.1 and Windows 10) Your computer’s best features and capabilities should be easy to access and understand. With Lenovo

Companion, they are. Use Lenovo Companion to do the following:

– Optimize your computer’s performance, monitor your computer’s health, and manage system updates. – Access your user guide, check warranty status, and view accessories customized for your computer. – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles

and blogs from trusted sources.

Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.

• Lenovo Solution Center (for Windows 7, Windows 8.1 and Windows 10)

Chapter 1. Product overview 15

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

• Lenovo Support (for Windows 8.1) The Lenovo Support program enables you to register your computer with Lenovo and check the computer

health condition and battery status. The program also enables you to download and view user manuals for your computer, get the warranty information, and explore help and support information.

• Lenovo ThinkVantage Tools (for Windows 7) The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more

easily and securely.

• Lenovo Tools (for Windows 8.1) The Lenovo Tools program guides you to a host of information sources and provides easy access to

various tools to help you work more easily and securely.

• Recovery Media (for Windows 7) The Recovery Media program enables you to restore the contents of the hard disk drive to the factory-

default settings.

• Rescue and Recovery (for Windows 7) The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-

recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

• System Update (for Windows 7 and Windows 8.1) The System Update program helps you keep the software on your computer up-to-date by downloading

and installing software update packages. Examples of these software update packages include Lenovo programs, device drivers, UEFI BIOS updates, and other third-party programs.

ThinkStation P500 and P700 User Guide

Chapter 2. Using your computer

This chapter provides information about the following topics:

• “Registering your computer” on page 17

• “Using Windows shortcut keys” on page 17

• “Using fingerprint authentication” on page 17

• “Using the wheel mouse” on page 18

• “Setting the computer volume” on page 19

• “Using a disc” on page 19

• “Navigating among screens on the Windows 8.1 operating system” on page 20

• “Accessing Control Panel on the Windows 8.1 operating system” on page 22

• “Frequently asked questions” on page 22

Registering your computer

When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

To register your computer with Lenovo, go to the screen.

http://www.lenovo.com/register and follow the instructions on

Using Windows shortcut keys

Both the standard keyboard and the fingerprint reader keyboard provide three special shortcut keys that you can use with your Microsoft Windows operating system.

• The two Windows logo keys Windows 7 or Windows 10 operating system, press the Windows logo key the Windows 8.1 operating system, press the Windows logo key

workspace and the Start screen. The style of the Windows logo varies depending on the keyboard type.

• The context-menu key context-menu key opens the context menu for the active program, icon, or object.

Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections.

are located beside the Alt key on either side of the spacebar. On the

to open the Start menu. On

to switch between the current

is located next to the Ctrl key on the right side of the Spacebar. Pressing the

Using fingerprint authentication

If your keyboard has a fingerprint reader, you can use fingerprint authentication to replace passwords for simple and secure user access. To use fingerprint authentication, first enroll your fingerprints and associate them with your passwords (such as the power-on password, hard disk password, and Windows password). Use the fingerprint reader and the fingerprint program to complete this procedure.

To use fingerprint authentication, do one of the following:

• For Windows 7 or Windows 8.1: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 14. For more information about using the program, refer to the help system of the program.

• For Windows 10: Use the fingerprint tool provided by Windows. Click the Start button to open the Start menu, and then click Settings ➙ Accounts ➙ Sign-in options. Follow the instructions on the screen.

To use the fingerprint reader, refer to the documentation shipped with the fingerprint keyboard or located on the Lenovo Support Web site at

http://www.lenovo.com/support/keyboards.

Using the wheel mouse

The wheel mouse has the following controls:

1 Primary mouse button: Use this button to select or start a program or menu item.

2 Wheel: Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the

wheel controls the direction of the scrolling action.

3 Secondary mouse button: Use this button to display a menu for the active program, icon, or object.

You can switch the function of the primary and secondary mouse buttons and change other default behavior through the Mouse Properties window. To open the Mouse Properties window, go to Control Panel, view Control Panel by large icons or small icons, and then click Mouse.

Managing power

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors.

Advanced configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode is ignored. Not all operating systems support ACPI BIOS mode.

Automatic Power-on features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

• Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.

• Wake on LAN: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the Wake on LAN

ThinkStation P500 and P700 User Guide

feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN).

To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8.1 operating system, do the following:

1. Open Control Panel.

2. Click Hardware and Sound ➙ Power Options.

3. In the left panel, click Choose what the power button does.

4. In the Shutdown setting section, clear Turn on fast startup.

Note: If the settings are unavailable, click Change settings that are currently unavailable.

5. Click Save changes.

Setting the computer volume

To set the computer volume, do the following:

1. Click the volume icon in the Windows notification area on the taskbar.

Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See Windows help system. For more information, see “Windows help system” on page

145.

2. Follow the instructions on the screen and the hover text to adjust the volume, mute the speaker, or unmute the speaker.

Using a disc

This section provides information about the following topics:

• “Using the optical drive” on page 19

• “Handling and storing a disc” on page 20

• “Playing and removing a disc” on page 20

• “Recording a disc” on page 20

Using the optical drive

Depending on the model, your computer is equipped with one of the following optical drives:

• CD-ROM drive: Used to read CDs only.

• DVD-ROM drive: Used to read DVDs and CDs.

• BD-ROM drive: Used to read blu-ray discs (BDs), DVDs, and CDs.

• Recordable optical drive: Used to read and record a disc.

When using the optical drive, follow these guidelines:

• Do not place the computer in a location where the drive is exposed to any of the following conditions:

– High temperature – High humidity – Excessive dust – Excessive vibration or sudden shock – An inclined surface

Chapter 2. Using your computer 19

– Direct sunlight

• Do not insert any object other than a disc into the drive.

• Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.

• Before moving the computer, remove the disc from the drive.

Handling and storing a disc

When handling and storing a disc, follow these guidelines:

• Hold the disc by its edges. Do not touch the surface of the side that is not labeled.

• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data.

• Do not write or stick paper on the disc.

• Do not scratch or mark the disc.

• Do not place or store the disc in direct sunlight.

• Do not use benzene, thinners, or other cleaners to clean the disc.

• Do not drop or bend the disc.

Playing and removing a disc

To play a disc, do the following:

1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of the drive.

2. Insert a disc into the tray. Some optical drive has a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push center of the disc until it snaps into place.

3. Press the eject/close button again or gently push the tray forward to close the tray. The disc player program starts automatically. For more information, refer to the help system of the disc player program.

To remove a disc from the optical drive, do the following:

1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of the drive.

2. Carefully remove the disc from the tray.

3. Press the eject/close button again or gently push the tray forward to close the tray.

Note: If the tray does not slide out of the drive when you press the eject/close button, turn off your computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button. Use the emergency eject only in an emergency.

Recording a disc

If your optical drive supports recording, you can record a disk by do the following:

1. Insert a recordable disc into the optical drive that supports recording.

2. Open the PowerDVD Create, PowerProducer, or Power2Go program. See “Accessing a program on your computer” on page 14.

3. Follow the instructions on the screen.

Navigating among screens on the Windows 8.1 operating system

To navigate among the desktop, the Start screen, and applications opened from the Start screen on the Windows 8.1 operating system, do one of the following:

ThinkStation P500 and P700 User Guide

• From the Start screen, do one of the following to navigate to the most recently accessed workspace (application, setting, or desktop):

– Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until the

Windows Start-screen control

is displayed; then click the icon.

– Using a touch screen: Swipe in and out on the left edge of the screen. Representations of all available

workspaces are displayed along the left edge of the screen. Tap the Windows Start-screen control at the bottom.

Note: The Windows Start-screen control

is displayed only when you have at least one active

workspace in the background of the system.

• From the desktop or any other workspace that is opened from the Start screen, do one of the following to navigate to the Start screen:

– Using a pointing device:

– From the desktop, click the Windows Start-screen control

in the bottom-left corner of the screen.

– From any other workspace, move the pointer to the extreme bottom-left corner of the screen until

the Windows Start-screen control

is displayed; then click the icon.

– Using a touch screen: Do one of the following:

– From the desktop, tap the Windows Start-screen control

in the bottom-left corner of the screen.

– From any other workspace, do one of the following:

• Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows Start-screen control

at the

bottom.

• Swipe in from the right edge of the screen to display the charms; then tap Start.

• From any workspace (Start screen, desktop, PC settings, or application opened from the Start screen), go to another previously-opened workspace using any of the following procedures:

– To navigate to a previously accessed workspace (application, setting, or desktop), do one of the

following:

– Using a pointing device:

1. Do one of the following:

• Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen.

• Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen.

Representations of all available workspaces are displayed along the left edge of the screen.

Note: Only active workspaces that you have accessed during the current Windows session are displayed along the left edge. If you close an active workspace, its representation will not be displayed along the left edge of the screen.

2. Click the representation.

– Using a touch screen:

• Method 1

1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.

2. Tap the desired workspace.

Chapter 2. Using your computer 21

• Method 2

1. Swipe in from the left edge of the screen to navigate to the next available workspace.

2. Repeat step 1 until you navigate to the desired workspace.

– To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one of

the following:

– Using a pointing device: Move the pointer to the extreme top-left corner of the screen until the

Windows Start-screen control

– Using a touch screen: Swipe in from the left edge of the screen.

For information about using other features of the Windows 8.1 operating system, open the Help+Tips application from the Start screen or Apps screen, or refer to the Windows help system. For more information, see “Windows help system” on page 145.

is displayed; then click the icon.

Accessing Control Panel on the Windows 8.1 operating system

On the Windows operating system, you can view and change computer settings through Control Panel. To access Control Panel on the Windows 8.1 operating system, do one of the following:

• From the desktop

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms.

2. Click Settings.

3. Click Control Panel.

• From the Start screen

1. Click the down arrow

2. Scroll to the right side, and click Control Panel in the Windows System section.

in the bottom-left corner of the screen to go to the Apps screen.

Frequently asked questions

The following are some of the frequently asked questions and their answers. The answers can help you optimize the use of your computer.

For the answers to more frequently asked questions about using your computer, go to: http://www.lenovo.com/support/faq

How can I get my user guide in another language?

The user guide is available in various languages at:

http://www.lenovo.com/support

Where is my recovery disc set or recovery USB key?

Depending on your Windows version, your computer might come with a recovery disc set or recovery USB key. If your computer does not come with it, contact the Lenovo Customer Support Center to order a recovery disc set or recovery USB key. For a list of Lenovo Support phone numbers, go to

www.lenovo.com/support/phone

contact your Lenovo reseller.

Where can I find help about the Windows operating system?

See “Windows help system” on page 145.

. If you cannot find the support telephone number for your country or region,

http://

ThinkStation P500 and P700 User Guide

How can I restore my computer settings?

Your computer provides a program that enables you to restore the computer settings. For more information, see Chapter 8 “Recovery information” on page 65.

Additionally, in case of a hard-disk-drive failure, you can order a recovery disc set from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 10 “Getting information, help, and service” on page 145. Before using the recovery disc set, refer to the documentation that comes with the disc set.

Note: A recovery disc set might contain multiple discs. Ensure that you have all of the discs ready before starting the recovery process. During the recovery process, you might be prompted to change discs.

How can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen?

On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following:

1. On the desktop, right-click on the taskbar at the bottom of the screen.

2. Click Properties. The “Taskbar and Navigation properties” window is displayed.

3. On the Navigation tab, locate the Start screen section, and then do one of the following:

• To set the desktop as your default startup screen, select When I sign in or close all apps on a screen, go to the desktop instead of Start.

• To set the Start screen as your default startup screen, clear the When I sign in or close all apps on a screen, go to the desktop instead of Start check box.

4. Click OK to save the new setting.

Chapter 2. Using your computer 23

24 ThinkStation P500 and P700 User Guide

Chapter 3. You and your computer

This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions.

Accessibility and comfort

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits.

Arranging your workspace

To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a comfortable position. Use a light touch on the keyboard and your hands and fingers relaxed. Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet.

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51–61 cm (20–24 inches). Then, position the monitor so that you can view it without twisting your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient. Also, ensure that the vented air is not blowing on people.

Electrical outlets and cable lengths

The following factors might determine the final placement of your computer:

• Location of electrical outlets

• Length of power cords

• Length of the cables that are connected to the monitor and other devices

When arranging your workspace:

• Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical outlet.

• Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally.

For more information about power cords, see “Power cords and power adapters” on page vi.

Accessibility information

Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site:

http://www.lenovo.com/accessibility

Keyboard shortcuts

The following table contains keyboard shortcuts that can help make your computer easier to use.

Note: Depending on your keyboard, some of the following keyboard shortcuts might not be available.

ThinkStation P500 and P700 User Guide

Keyboard shortcut Function

Windows logo key + U

Right Shift for eight seconds Turn on or turn off Filter Keys

Shift five times Turn on or turn off Sticky Keys

Num Lock for five seconds Turn on or turn off Toggle Keys

Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys

Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast

Open Ease of Access Center

For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.

Ease of Access Center

Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs.

To use Ease of Access Center, do the following:

1. Depending on your Windows version, do one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Control Panel. View Control Panel by Large icons or Small icons, and then click Ease of Access Center.

• For Windows 8.1: Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then, click Settings ➙ Change PC settings ➙ Ease of Access.

• For Windows 10: Click the Start button to open the Start menu. Then, click Settings ➙ Ease of Access.

2. Choose the appropriate tool by following the instructions on the screen.

Ease of Access Center mainly includes the following tools:

• Magnifier Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see the

items better.

• Narrator Narrator is a screen reader that reads aloud what is displayed on the screen and describes events such as

error messages.

• On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device

instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys.

• High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a

result, those items are more distinct and easier to identify.

• Personalized keyboard Adjust keyboard settings to make your keyboard easier to use. For example, you can use your keyboard

to control the pointer and type certain key combinations easier.

• Personalized mouse

Chapter 3. You and your computer 27

Adjust mouse settings to make your mouse easier to use. For example, you can change the pointer appearance and make it easier to manage windows with the mouse.

Speech Recognition

Speech Recognition enables you to control your computer by voice.

Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice.

To use Speech Recognition, do the following:

1. Depending on your Windows version, do one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Control Panel.

• For Windows 8.1: Open Control Panel. See “Accessing Control Panel on the Windows 8.1 operating system” on page 22.

• For Windows 10: Right-click the Start button to open the Start context menu, and then click Control Panel.

2. View Control Panel using Large icons or Small icons, and then click Speech Recognition.

3. Follow the instructions on the screen.

Screen-reader technologies

Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following:

• Using PDFs with screen readers:

http://www.adobe.com/accessibility.html?promoid=DJGVE

• Using the JAWS screen reader:

http://www.freedomscientific.com/jaws-hq.asp

• Using the NVDA screen reader:

http://www.nvaccess.org/

Screen resolution

You can make the text and images on your screen easier to read by adjusting the screen resolution of your computer.

To adjust the screen resolution, do the following:

1. Right-click a blank area on the desktop.

2. Depending on your Windows version, do one of the following:

• For Windows 7 or Windows 8.1: Click Screen resolution.

• For Windows 10: Click Display settings. On the Display tab, click Advanced display settings.

3. Follow the instructions on the screen.

Note: Setting the resolution too low might prevent some items from fitting on the screen.

Customizable item size

You can make the items on your screen easier to read by changing the item size.

• To change the item size temporarily, use the Magnifier tool in Ease of Access Center. See “Ease of Access Center” on page 27.

ThinkStation P500 and P700 User Guide

• To change the item size permanently, do the following:

– Change the size of all the items on your screen.

1. Right-click a blank area on the desktop.

2. Depending on your Windows version, do one of the following:

– For Windows 7 or Windows 8.1: Click Screen resolution ➙ Make text and other items larger

or smaller.

– For Windows 10: Click Display settings.

3. Change the item size by following the instructions on the screen.

4. Click Apply. This change will take effect the next time you log in to the operating system.

– Change the size of the items on a Web page.

Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (-) to reduce the text size.

– Change the size of the items on the desktop or a window.

Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size.

Industry-standard connectors

Your computer provides industry-standard connectors that enable you to connect assistive devices.

For more information about the location and function of each connector, see “Locations” on page 1.

TTY/TDD conversion modem

Your computer supports the use of a text telephone (TTY) or the telecommunications device for the deaf (TDD) conversion modem. The modem must be connected between your computer and a TTY/TDD telephone. Then, you can type a message on your computer and send it to the telephone.

Documentation in accessible formats

Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.

Moving your computer to another country or region

When you move your computer to another country or region, you must take local electrical standards into consideration.

If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo.

For power cord information and part numbers, go to:

http://www.lenovo.com/powercordnotice

Chapter 3. You and your computer 29

30 ThinkStation P500 and P700 User Guide

Chapter 4. Security

This chapter provides information about how to protect your computer from theft and unauthorized use.

Security features

The following security features are available on your computer:

• Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The

software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.

Note: You might have to purchase a subscription to activate the Computrace Agent software.

• Cover presence switch (also called intrusion switch) The cover presence switch prevents your computer from logging in to the operating system when the

computer cover is not properly installed or closed. To enable the cover presence switch connector on the system board, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. Set the administrator password. See “Setting, changing, and deleting a password” on page 36.

3. From the Security submenu, select Chassis Intrusion Detection ➙ Enabled. The cover presence switch connector on the system board is enabled.

When you turn on the computer, if the cover presence switch detects that your computer cover is not correctly installed or closed, an error message will be displayed. To bypass the error message and log in to the operating system, do the following:

1. Properly install or close your computer cover. See “Completing the parts replacement” on page 142.

2. Press F1 to enter the Setup Utility program. Then press F10 to save and exit the Setup Utility program. The error message will not be displayed again.

• Ability to enable and disable devices and USB connectors For more information, see “Enabling or disabling a device” on page 37.

• Integrated fingerprint reader (available on some models) Fingerprint authentication can replace passwords and enable simple and secure user access. For more

information, see “Using fingerprint authentication” on page 17.

• Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect

information stored in your computer.

Locking the computer cover

Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop and might also come with a key lock that is built into the computer cover.

Figure 9. Installing a padlock

Figure 10. Locking the computer cover

Attaching a Kensington-style cable lock

You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer. Depending on the type

ThinkStation P500 and P700 User Guide

selected, the cable lock can be operated with a key or combination. You can order such a cable lock directly from Lenovo by searching for Kensington at:

http://www.lenovo.com/support

Figure 11. Kensington-style cable lock

Using passwords and Windows accounts

You can use BIOS passwords and Windows accounts to prevent unauthorized access to your computer and data.

• To use BIOS passwords, see “Using BIOS passwords” on page 36.

• To use Windows accounts, do the following:

1. Depending on your Windows version, do one of the following:

– For Windows 7: Click the Start button to open the Start menu, and then click Control Panel ➙

User Accounts.

– For Windows 8.1: Move the pointer to the top-right or bottom-right corner of the screen to display

the charms. Then, click Settings ➙ Change PC settings ➙ Accounts.

– For Windows 10: Click the Start button to open the Start menu, and then click Settings ➙

Accounts.

2. Follow the instructions on the screen.

Using fingerprint authentication

Chapter 4. Security 33

To use fingerprint authentication, do the following:

• For Windows 7, or Windows 8.1: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 14. For more information about using the program, refer to the help system of the program.

To use the fingerprint reader, refer to the documentation shipped with the fingerprint keyboard or located on the Lenovo Support Web site at

http://www.lenovo.com/support/keyboards.

Using and understanding firewalls

A firewall can be hardware, software, or a combination of both depending on the level of security required. Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If your computer is preinstalled with a firewall program, it helps protect against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the help system of your firewall program.

The Windows operating system preinstalled on your computer provides the Windows Firewall. For details on using the Windows Firewall, refer to “Windows help system” on page 145.

Protecting data against viruses

Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses.

Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

Note: Virus definition files must be kept up-to-date to guard against new viruses.

For more information about how to use your antivirus software, refer to the help system of your antivirus software.

ThinkStation P500 and P700 User Guide

Chapter 5. Advanced configuration

This chapter provides the following information to help you configure the computer:

• “Using the Setup Utility program” on page 35

• “Updating or recovering the BIOS” on page 39

Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. Turn on or restart your computer.

2. Before Windows starts up, repeatedly press and release the F1 key until the Setup Utility program opens.

Note: If a power-on password or an administrator password has been set, the Setup Utility program menu will not be displayed until you enter the correct password. For more information, see “Using BIOS passwords” on page 36.

When the POST detects that the hard disk drive has been removed from your computer or the memory size has decreased, an error message will be displayed. You must do one of the following:

• Press F1 to enter the Setup Utility program.

Note: After you enter the Setup Utility program, press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. The error message will not be displayed again.

• Press F2 to bypass the error message and log in to the operating system.

Note: You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive. To enable the configuration change detection feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select Security ➙ Configuration Change Detection, and press Enter.

3. Select Enabled and press Enter.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Viewing and changing settings

The Setup Utility program menu lists various items about the system configuration. To view or change settings, start the Setup Utility program. See “Starting the Setup Utility program” on page 35. Then, follow the instructions on the screen.

You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen.

Using BIOS passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data.

You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections.

Setup Utility program password types

The following types of passwords are available:

• Power-on password When a power-on password is set, you are prompted to enter a valid password each time the computer is turned on. The computer cannot be used until the valid password is entered.

• Administrator password Setting an administrator password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator password.

When an administrator password is set, you are prompted to enter a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is entered.

If both the power-on password and administrator password are set, you can enter either password. However, you must use your Administrator password to change any configuration settings.

• Hard disk password Setting a hard disk password prevents unauthorized access to the data on the hard disk drive. When a hard disk password is set, you are prompted to enter a valid password each time you try to access the hard disk drive.

Notes:

– After you set a hard disk password, your data on the hard disk drive is protected even if the hard disk

drive is removed from one computer and installed in another.

– If the hard disk password is forgotten, there is no way to reset the password or recover data from the

hard disk drive.

Password considerations

A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

Note: The Setup Utility program passwords are not case sensitive.

To set a strong password, consider the following guidelines:

• Have at least eight characters in length

• Contain at least one alphabetic character and one numeric character

• Not be your name or your user name

• Not be a common word or a common name

• Be significantly different from your previous passwords

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

ThinkStation P500 and P700 User Guide

2. From the Setup Utility program main menu, select Security.

3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password.

4. Follow the instructions on the right side of the screen to set, change, or delete a password.

Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 36.

Erasing lost or forgotten passwords (clearing CMOS)

This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

To erase a lost or forgotten password, do the following:

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system board” on page 5.

4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin

3).

5. Reinstall the computer cover and connect the power cord. See “Completing the parts replacement” on page 142.

6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power button for approximately five seconds.

7. Repeat step 1 through step 2.

8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9. Reinstall the computer cover and connect the power cord. See “Completing the parts replacement” on page 142.

Enabling or disabling a device

This section provides information on how to enable or disable user access to the following devices:

USB Setup Use this option to enable or disable a USB connector. When a USB connector is

disabled, the device connected to the USB connector cannot be used.

SATA Controller When this option is set to Disable, all devices connected to the SATA connectors

(such as hard disk drives or optical drives) are disabled and cannot be accessed.

To enable or disable a device, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. From the Setup Utility program main menu, select Devices.

3. Depending on the device you want to enable or disable, do one of the following:

• Select USB Setup to enable or disable a USB device.

• Select ATA Drive Setup to enable or disable an internal or external SATA device.

4. Select the desired settings and press Enter.

5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 39.

Chapter 5. Advanced configuration 37

Selecting a startup device

If your computer does not start up from a device as expected, do one of the following to select the startup device you want.

Selecting a temporary startup device

Use this procedure to select a temporary startup device.

Note: Not all discs and hard disk drives are bootable.

1. Turn on or restart your computer.

2. When you see the logo screen, repeatedly press and release the F12 key. The Startup Device Menu window is displayed.

3. Select the desired startup device and press Enter. The computer will start up from the device you selected.

Note: Selecting a startup device from the Startup Device Menu window does not permanently change the startup sequence.

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. From the Setup Utility program main menu, select Startup.

3. Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error Startup Sequence. Read the information displayed on the right side of the screen.

4. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 39.

Enabling ErP LPS compliance mode

Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go to:

http://www.lenovo.com/ecodeclaration

You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

To enable ErP LPS compliance mode in the Setup Utility program, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. From the Setup Utility program main menu, select Power ➙ Enhanced Power Saving Mode, and press Enter.

3. Select Enabled and press Enter.

4. From the Power menu, select Automatic Power On and press Enter.

5. Select Wake on Lan and press Enter.

6. Select Disabled and press Enter.

7. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

When ErP LPS compliance mode is enabled, you can wake up your computer by doing one of the following:

• Press the power button

• Enable the wake up on alarm feature

ThinkStation P500 and P700 User Guide

The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter.

3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

• Enable the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a

sudden loss of electricity. To enable the after power loss feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter.

3. Select Power On and press Enter.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Exiting the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu. You might have to press Esc several times. Do one of the following:

• If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.

• If you do not want to save the settings, select Exit ➙ Discard Changes and Exit, and then press Enter. When the Reset Without Saving window displays, select Yes, and then press Enter to exit the Setup Utility program.

• If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program.

Updating or recovering the BIOS

Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at BIOS updates are available in a TXT file that is included with the update files. For most models, you can download either an update program to create a system-program-update disc or an update program that can be run from the operating system.

This chapter provides information about updating the BIOS, and how to recover from a BIOS update failure.

http://www.lenovo.com/support. Instructions for using the

BIOS levels

An incorrect level of BIOS can cause false errors and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

• To determine the current Level of BIOS: Start the Setup Utility and view the BIOS Revision level on the Main page.

• Sources for obtaining the latest level BIOS available – Lenovo support web site: http://www.lenovo.com/support/ – Lenovo Customer Support Center – Levels 1 and 2 Support

Chapter 5. Advanced configuration 39

To update the BIOS, see “Updating or recovering the BIOS” on page 39.

Note: BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system. See “Changing the BIOS settings before installing a new operating system” on page 40.

Using system programs

System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer. The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute. You can use the Setup Utility program to view or change the configuration settings of your computer. See “Using the Setup Utility program” on page 35 for detailed information.

The system board of your computer has a module called electrically erasable programmable read-only memory (EEPROM, also referred to as flash memory). It enables you to update the POST, the BIOS, and the Setup Utility program easily. To perform such an update, you can either start your computer with a systemprogram-update disc or run a special update program from your operating system.

Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at the POST and BIOS updates are available in a TXT file that is included with the update files. For most models, you can download an update program that can be used to create a system-program-update disc or be run from the operating system.

http://www.lenovo.com. Instructions for using

Changing the BIOS settings before installing a new operating system

BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system.

To change the BIOS settings, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. From the Setup Utility program main menu, select Exit ➙ OS Optimized Default.

3. Depending on the operating system to be installed, do one of the following:

• To install the Windows 8.1 (64-bit) operating system, select Enabled.

• To install an operating system other than Windows 8.1 (64-bit), select Disabled.

4. Select Yes in the window displayed and press Enter to confirm your selection.

5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 39.

Updating the BIOS

When you install a new program, hardware device, or device driver, you might be informed to update the BIOS. You can update the BIOS from your operating system or a flash update disc (supported only on some models).

To update the BIOS, do the following:

1. Go to

2. To update the BIOS from your operating system, download the flash BIOS update driver according to

3. Print the installation instructions you download and follow the instructions to update the BIOS.

http://www.lenovo.com/support.

your operating system version. To update the BIOS from a flash update disc, download the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver.

ThinkStation P500 and P700 User Guide

Note: If you want to update the BIOS from a flash update disc, the installation instructions might not provide the information about how to record the update disc. See “Recording a disc” on page 20.

Recovering from a BIOS update failure

To recover from a BIOS update failure, do the following:

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system board” on page 5.

4. Remove any cables that impede access to the Clear CMOS /Recovery jumper.

5. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin

3).

6. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

7. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. See “Completing the parts replacement” on page 142.

8. Press the power button to turn on the computer and insert the BIOS update disc into the optical drive. Wait a few minutes. The recovery process begins. After the recovery process is completed, your computer will be turned off automatically.

Note: Depending on the computer model, the recovery process will take two to three minutes.

9. Repeat step 1 through step 4.

10. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

11. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

12. Reinstall the computer cover and reconnect any cables that were disconnected.

13. Press the power button to turn on the computer and restart the operating system.

Configuring RAID

This chapter provides instructions on how to install hard disk drives and configure RAID for your computer. Depending on your computer model, RAID can be enabled by Intel Rapid Storage Technology enterprise (RSTe) or the LSI MegaRAID BIOS.

Note: The RAID configuration information described in this chapter is only applicable in the Windows environment. For information about configuring RAID in the Linux environment, contact your Linux software provider.

This chapter provides information about the following topics:

• “Configuring RAID with Intel RSTe” on page 41

• “Quick RAID setup using the LSI MegaRAID BIOS configuration utility ” on page 44

Configuring RAID with Intel RSTe

If your computer comes with Intel RSTe, you can follow the sections below to configure RAID with Intel RSTe.

This section provides information about the following topics:

• “Installing SATA or SAS hard disk drives” on page 42

• “Configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility” on page 42

Chapter 5. Advanced configuration 41

Installing SATA or SAS hard disk drives

Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID:

• RAID Level 0 - Striped disk array

– A RAID Level 0 hard disk drive group consisting of at least two hard disk drives – Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, 64 KB, or 128 KB – Better performance without fault tolerance

• RAID Level 1 - Mirrored disk array

– A RAID Level 1 hard disk drive group consisting of two hard disk drives – Improved reading performance and 100% redundancy

• RAID Level 10 - Striped and mirrored disk array (a combination of RAID Level 0 and RAID Level 1)

– A RAID Level 10 hard disk drive group consisting of four hard disk drives – Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, or 64 KB

• RAID Level 5 - Block-level striped disk array with distributed parity

– A RAID Level 5 hard disk drive group consisting of at least three hard disk drives – Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, or 64 KB – Better performance and fault tolerance

Ensure that one of the following hard disk drive enablement modules is installed in your computer:

• If zero to four SATA hard disk drives or solid state drives are installed, no hard disk drive enablement module is needed.

• If five SATA hard disk drives or solid state drives are installed, the SATA hard disk drive enablement module (one to five hard disk drives) is required.

• If any SAS hard disk drives are installed, the SAS hard disk drive enablement module (one to five hard disk drives) is required.

Configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility

This section describes the information about configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility.

Note: The Intel RSTe configuration utility assumes that your computer is installed with more than one hard disk drive. Therefore, if only one hard disk drive is installed in your computer, the following information does not apply.

This section provides information about the following topics:

• “Entering the Intel RSTe configuration utility” on page 42

• “Creating RAID volumes using the Intel RSTe configuration utility” on page 43

• “Deleting RAID volumes using the Intel RSTe configuration utility” on page 43

• “Resetting hard disk drives to non-RAID” on page 43

Entering the Intel RSTe configuration utility

This section provides instructions on how to enter the Intel RSTe configuration utility.

During the computer startup, follow the instructions on the screen. Press Ctrl+I to enter the Intel RSTe configuration utility.

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The following four options are displayed after you enter the Intel RSTe configuration utility:

1. Create RAID Volume

2. Delete RAID Volume

3. Reset Disks to Non ‐ RAID

4. Exit

Press the up and down arrow keys to select an option. Press Enter to enter the menu for the selected option. Press Esc to exit the Intel RSTe configuration utility, or select Exit, and then press Enter to exit the Intel RSTe configuration utility.

Creating RAID volumes using the Intel RSTe configuration utility

This section provides instructions on how to use the Intel RSTe configuration utility to create RAID volumes.

To create a RAID volume, do the following:

1. Enter the Intel RSTe configuration utility. See “Entering the Intel RSTe configuration utility” on page 42.

2. Press the up and down arrow keys to select Create RAID Volume, and then press Enter to view the CREATE VOLUME MENU window.

3. The following five options are displayed. Press the up and down arrow keys to select an option. After you configure an option, press Tab or Enter to go to the next option.

a. Name: Volume name. You can use the default name or type a preferred name. b. RAID Level: You can change the RAID Level to one of the following:

• RAID Level 0

• RAID Level 1

• RAID Level 10

• RAID Level 5

c. Disks: Press Enter to enter the SELECT DISKS MENU window. Follow the instructions at the bottom

of the menu to select hard disk drives, and then press Enter to complete the configuration. d. Strip Size: Press the up and down arrow keys to select a strip size. e. Capacity: Customize the capacity of the RAID volume. The default RAID volume is the largest value.

4. Press Enter to finish configuring all the five options. When prompted, press Y to confirm the creation of the new RAID volume.

5. After the new RAID volume is created, the information about the RAID volume will be displayed under DISK/VOLUME INFORMATION, such as ID number, name, RAID level, strip size, volume size, status, and whether it is a bootable volume.

Deleting RAID volumes using the Intel RSTe configuration utility

This section provides instructions on how to use the Intel RSTe configuration utility to delete RAID volumes.

To delete a RAID volume, do the following:

1. Enter the Intel RSTe configuration utility. See “Entering the Intel RSTe configuration utility” on page 42.

2. Press the up and down arrow keys to select Delete RAID Volume. Press Enter to enter the DELETE VOLUME MENU window.

3. Press the up and down arrow keys to select the RAID volume that is not needed. Press Del to delete it from the RAID Volumes list.

4. When prompted, press Y to confirm the deletion of the selected RAID volume.

Resetting hard disk drives to non-RAID

This section provides instructions on how to reset hard disk drives to non-RAID.

Chapter 5. Advanced configuration 43

To reset hard disk drives to non-RAID, do the following:

1. Enter the Intel RSTe configuration utility. See “Entering the Intel RSTe configuration utility” on page 42.

2. Press the up and down arrow keys to select Reset Disks to Non-RAID. Press Enter to enter the RESET RAID DATA window.

3. Use the up and down arrow keys and the space key to mark individual hard disk drive to be reset, and then press Enter to complete the selection.

4. When prompted, press Y to confirm the reset action.

5. If the hard disk drive you reset is part of a RAID volume, the computer might detect that the RAID volume is degraded. In this case, you are prompted to select a hard disk drive to initiate a rebuild process.

6. Select an available hard disk drive, and then press Enter to initiate the rebuild process.

Note: Press Esc to cancel a rebuild process and keep the RAID volume in the degraded status. In the Main Menu window under DISK/VOLUME INFORMATION, you will see the status of the RAID volume is changed to Degraded.

Quick RAID setup using the LSI MegaRAID BIOS configuration utility

Notes:

• The LSI MegaRAID SAS adapter and the LSI MegaRAID BIOS configuration utility are only available on some models.

• The following steps in this section are intended to guide you through a quick setup of basic RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/ en_US/guides-and-manuals/detail.page?DocID=UM007543.

This section provides information about the following topics:

• “Installing SATA or SAS hard disk drives” on page 44

• “Entering the LSI MegaRAID BIOS configuration utility” on page 45

• “Creating RAID volumes using the LSI MegaRAID BIOS configuration utility” on page 45

• “Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility” on page 46

• “Setting the hot spare hard disk drive” on page 46

Installing SATA or SAS hard disk drives

Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID:

• RAID Level 0 - Striped disk array

– A RAID Level 0 hard disk drive group consisting of at least one hard disk drive – Supported strip size: 8 KB to 1 MB – Better performance without fault tolerance

• RAID Level 00 - Spanned hard disk drive group with a series of RAID 0 hard disk drive groups

– A RAID Level 00 hard disk drive group consisting of two or four hard disk drives – Supported strip size: 8 KB to 1 MB – Better performance without fault tolerance

• RAID Level 1 - Mirrored disk array

– A RAID Level 1 hard disk drive group consisting of two or four hard disk drives – Improved read performance and 100% redundancy

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• RAID Level 10 - A combination of RAID Level 0 and RAID Level 1

– A RAID Level 10 hard disk drive group consisting of four hard disk drives – Data being striped across hard disk drive groups – Provides both high data transfer rates and complete data redundancy

• RAID Level 5 - Block-level striped disk array with distributed parity

– A RAID Level 5 hard disk drive group consisting of at least three hard disk drives – Supported strip size: 8 KB to 1 MB – Better performance and fault tolerance – RAID Level 5 might not be available on all models of LSI MegaRAID adapter

• RAID Level 6 - Block-level striped disk array with dual distributed parity

– A RAID Level 6 hard disk drive group consisting of at least four hard disk drives – Supported strip size: 8 KB to 1 MB – Better performance and fault tolerance that can stand up to loss of two hard disk drives – RAID Level 6 might not be available on all models of LSI MegaRAID adapter

Ensure that the LSI MegaRAID SAS adapter card is installed in your computer, and that the hard disk drives are connected to this adapter card and not to the connectors on the system board.

Entering the LSI MegaRAID BIOS configuration utility

This section provides instructions on how to enter the LSI MegeRAID BIOS configuration utility.

To enter the LSI MegaRAID BIOS configuration utility, do the following:

1. During the computer startup, follow the instructions on the screen.

2. Press Ctrl+H to enter the CONTROLLER SELECTION window.

3. Select the controller you want to configure, and then click Start to enter the LSI MegaRAID BIOS configuration utility.

Creating RAID volumes using the LSI MegaRAID BIOS configuration utility

This section provides instructions on how to create RAID volumes using the LSI MegaRAID BIOS configuration utility.

To create RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following:

1. Click Configuration Wizard on the WebBIOS main screen to enter the Choosing the Configuration Type window.

2. Press the up and down arrow keys to select one of the three configuration types:

• Clear Configuration: Clear the existing configuration.

• New Configuration: Clear the existing configuration and create new configuration.

• Add Configuration: Retain the existing storage configuration and add new hard disk drives. The new

configuration will not cause any data loss.

3. Select Add Configuration, and then click Next. The following two options are displayed in the Configuration Method window.

• Manual Configuration: Manually create hard disk drive groups and virtual hard disk drives, and set

parameters.

• Automatic Configuration: Automatically create an optimal RAID configuration.

Chapter 5. Advanced configuration 45

4. Select Manual Configuration, and then click Next. The Drive Group Definition window is displayed. To create hard disk drive groups, do the following:

a. Select one or more hard disk drives for the group (keep pressing Ctrl while selecting more than one

hard disk drive). b. Click Add To Array to move the selected hard disk drives to Drive Groups. c. Click Accept DG to create the hard disk drive group. d. Repeat the above steps if you want to create more than one hard disk drive group.

5. Click Next. The Span Definition window is displayed. Select the hard disk drive group that you want to add to a span, and then click Add to SPAN. Repeat this step until you have selected all the hard disk drive groups you want.

6. Click Next. The Virtual Drive Definition window is displayed. Change the virtual hard disk drive options from the default settings listed on the screen to the settings you want. Click Accept , and then follow the instructions on the screen to customize your settings.

7. Click Next, and the Preview window is displayed.

8. Verify your settings, and then click Accept.

9. Click Yes to save the configuration.

Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility

This section provides instructions on how to delete RAID volumes using the LSI MegaRAID BIOS configuration utility.

To delete RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following:

1. Enter the LSI MegaRAID BIOS configuration utility. See “Entering the LSI MegaRAID BIOS configuration utility” on page 45.

2. Click the virtual hard disk drives you want to delete, and then the Virtual Drive window is displayed.

3. Click Delete, and then click Go.

4. Click Yes to save your changes.

Setting the hot spare hard disk drive

This section provides instructions on how to set the hot spare hard disk drive.

To set the hot space hard disk drive, do the following:

1. Enter the LSI MegaRAID BIOS configuration utility. See “Entering the LSI MegaRAID BIOS configuration utility” on page 45.

2. Click the hard disk drive you want to set as the hot spare hard disk drive. The Drive window is displayed.

3. Select Make Global HSP or Make Dedicated HSP, and then click Go.

4. The main screen of the LSI MegaRAID BIOS configuration utility is displayed, and the hard disk drive you selected is listed as a hot spare hard disk drive in the right pane.

ThinkStation P500 and P700 User Guide

Chapter 6. Preventing problems

This chapter provides information that can help you avoid common problems and keep your computer running smoothly.

Keeping your computer current

In some situations you might find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.

Getting the latest system updates

To get the latest system updates for your computer, ensure that your computer is connected to the Internet and do one of the following:

• Use the corresponding Lenovo program to get the system updates, such as device driver updates, software updates, and BIOS updates:

– For Windows 7 or Windows 8.1: Use the System Update program. – For Windows 10: Use the Lenovo Companion program. To open the System Update or Lenovo Companion program, see “Accessing a program on your

computer” on page 14. For more information about using the program, refer to the help system of the program.

• Use Windows Update to get the system updates, such as security fixes, new versions of Windows components, and device driver updates.

1. Depending on your Windows version, do one of the following:

– For Windows 7: Click the Start button to open the Start menu, and then click Control Panel. View

Control Panel using Large icons or Small icons, and then click Windows Update.

– For Windows 8.1: Move the pointer to the top-right or bottom-right corner of the screen to display

the charms. Then, click Settings ➙ Change PC settings ➙ Update and recovery ➙ Windows Update.

– For Windows 10: Click the Start button to open the Start menu. Then, click Settings ➙ Update &

security ➙ Windows Update.

2. Follow the instructions on the screen.

Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at

support

http://www.lenovo.com/

Cleaning and maintenance

With appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer in top working order.

Basics

Here are some basic points about keeping your computer functioning properly:

• Keep your computer in a clean, dry environment. Ensure that the computer rests on a flat, steady surface.

• Do not cover any of the vents in the computer or monitor. These vents provide airflow to keep your computer from overheating.

• Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable.

• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard.

• Always disconnect a power cord by grasping the plug instead of the cord.

Cleaning your computer

It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

CAUTION: Be sure to turn off the computer and monitor before cleaning the computer and monitor screen.

Computer

Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Keyboard

To clean your computer keyboard, do the following:

1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips onto or between the keys.

3. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly onto the keyboard.

Optical mouse

An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.

To clean an optical mouse, do the following:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down to check the lens.

• If there is a smudge on the lens, gently clean the area with a plain cotton-tipped swab.

• If there is debris in the lens, gently blow the debris away from the area.

4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse, it might be difficult for the digital signal processor to determine changes in the mouse position.

5. Reconnect the mouse cable to the computer.

6. Turn your computer back on.

Display screen

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically.

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Cleaning a flat-panel monitor surface

To clean the flexible film surface of a flat-panel computer display, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface.

Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance.

Cleaning a glass-screen surface

To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner.

Good maintenance practices

By performing a few good maintenance practices, you can maintain good computer performance, protect your data, and be prepared in case of a computer failure.

• Empty your recycle bin on a regular basis.

• Use the disk defragmentation or disk optimization feature of your operating system occasionally to prevent performance problems caused by an excessive number of fragmented files.

• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.

• Back up critical data regularly on removable media memory, such as discs and USB storage devices, and store the removable media in a safe location. The frequency of making backup copies depends on how critical the data is to you or your business.

• Back up your entire hard disk drive on a regular basis, see Recovery information.

• Keep your computer software, device drivers, and operating system up-to-date. See “Keeping your computer current ” on page 47.

• Keep a log book. Entries might include major software or hardware changes, device-driver updates, intermittent problems and what you did to resolve them, and other issues you might have experienced. The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem.

• Create Product Recovery discs. See “Creating and using recovery media” on page 65 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.

• Create rescue media using discs or USB storage devices as early as possible. You can use a rescue medium to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.

Moving your computer

Take the following precautions before moving your computer:

1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. If you use the Windows 7 operating system, Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations” on page 66.

2. Remove all media from your computer, such as discs, USB storage devices, memory cards, and so on.

3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive.

4. Unplug the power cords from electrical outlets.

Chapter 6. Preventing problems 49

5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.

6. Note where any remaining cables are attached to the computer; then, remove them.

7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

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Chapter 7. Troubleshooting and diagnostics

This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 10 “Getting information, help, and service” on page 145 for additional troubleshooting resources.

Basic troubleshooting

The following table provides some basic instructions to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at:

http://www.lenovo.com/support/phone

Symptom

The computer does not start when you press the power button.

The monitor screen is blank. Ensure that:

The keyboard does not work. Ensure that:

Ensure that:

• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer, ensure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for your country or region.

• The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer.

• The monitor power cord is correctly connected to the monitor and to a working electrical outlet.

• The monitor is turned on and the brightness and contrast is set correctly.

• The computer voltage matches the voltage available at the electrical outlet for your country or region.

• If your computer has a discrete graphics card installed, be sure to use a monitor connector on the discrete graphics card.

• The computer is turned on.

• The keyboard is securely connected to a PS/2 keyboard connector or a USB connector on the computer.

• No keys are stuck.

Action

The mouse does not work. Ensure that:

• The computer is turned on.

• The mouse is securely connected to a PS/2 mouse connector or a USB connector on the computer.

• The mouse is clean. Refer to “Optical mouse” on page 48 for further information.

Symptom

The operating system does not start.

Action

Ensure that the startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 38.

The computer beeps multiple times before the operating system starts.

Ensure that no keys are stuck.

Troubleshooting procedure

Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer:

1. Ensure that the cables for all attached devices are connected correctly and securely.

2. Ensure that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets.

3. Ensure that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to “Using the Setup Utility program” on page 35.

4. Go to “Troubleshooting” on page 52 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step.

5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse effects. To restore a captured configuration, do the following:

a. Open Control Panel by doing one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Control Panel.

• For Windows 8.1: See “Accessing Control Panel on the Windows 8.1 operating system” on page

22.

• For Windows 10: Right-click the Start button to open the Start context menu, and then click Control Panel.

b. View Control Panel using Large icons or Small icons, and then click Recovery ➙ Open System

Restore. c. Follow the instructions on the screen. If this does not correct the problem, continue with the next step.

6. Run the diagnostic program. See “Lenovo Solution Center” on page 62 for more information.

• If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic

program, contact the Lenovo Customer Support Center. See Chapter 10 “Getting information, help, and service” on page 145 for more information.

• If the diagnostic program does not detect a hardware failure, continue with the next step.

7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus.

8. If none of these actions solve the problem, seek technical assistance. See Chapter 10 “Getting information, help, and service” on page 145 for more information.

Troubleshooting

Use the troubleshooting information to find solutions to problems that have definite symptoms.

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If the symptom occurred immediately after you installed new software or a new hardware option, do the following before referring to the troubleshooting information:

1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed.

2. Run the diagnostic program to ensure your computer is operating correctly.

3. Reinstall the new hardware option or software following the instructions provided by the manufacturer.

Audio problems

This section provides solutions to audio-related problems.

No audio in Windows

Solutions:

• If you are using powered external speakers that have an On/Off control, ensure the following:

– The On/Off control is set to the On position. – The speaker power cable is connected to a properly grounded, functional ac electrical outlet.

• If your external speakers have a volume control, ensure that the volume is not set too low.

• On the Windows desktop, click the speaker icon in the Windows notification area. Then click Mixer. Ensure that the mute speakers settings are not selected and none of the volume settings is set too low.

• Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, ensure that the volume is not set too low.

• Ensure that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-coded to match the connector.

Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled. Therefore, you must use the audio connectors on the audio adapter.

• Ensure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature. The program must be configured to use SoundBlaster Pro or SoundBlaster emulation.

• Ensure that the audio device drivers are correctly installed. See Microsoft Windows help system for more information.

Sound comes from one external speaker only

Solutions:

• Ensure that the speaker cable is inserted completely into the connector on the computer.

• Ensure that the cable that attaches the left speaker to the right speaker is securely connected.

• Click the speaker icon in the Windows notification area. Then click the speaker icon on top of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly .

CD problems

This section provides solutions to CD-related problems.

A CD or DVD does not work

Solutions:

Chapter 7. Troubleshooting and diagnostics 53

• Ensure that the disc is inserted correctly, with its label up.

• Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

• Ensure that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your optical drive or the cabling to your optical drive. Ensure that the power cable and signal cable are securely connected to the drive.

Unable to use a bootable recovery medium, such as the Product Recovery CD, to start your computer

Solution: Ensure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to “Selecting or changing the startup device sequence” on page 38 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

DVD problems

This section provides solutions to DVD-related problems.

Black screen instead of DVD video

Solutions:

• Restart the DVD player program.

• Try a lower screen resolution or color depth.

• Close any open files, and then restart the computer.

DVD movie does not play

Solutions:

• Ensure that the disc surface is clean and not scratched.

• Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.

No audio or intermittent audio while playing a DVD movie

Solutions:

• Check the volume control settings on your computer and on your speakers.

• Ensure that the disc surface is clean and not scratched.

• Check all cable connections to and from the speakers.

• Use the DVD menu for the video to select a different audio track.

Playback is slow or choppy

Solutions:

• Disable any background programs, such as AntiVirus or Desktop Themes.

• Ensure that video resolution is set to less than 1152 x 864 pixels.

Invalid disc or no disc found message

Solutions:

• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

• Ensure that video resolution is set to less than 1152 x 864 pixels.

ThinkStation P500 and P700 User Guide

• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, ensure that the DVD disc is in the drive labeled “DVD”.

Intermittent problems

Some problems occur only occasionally and are difficult to repeat.

Solutions:

• Ensure that all cables and cords are securely connected to the computer and attached devices.

• Ensure that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in each SCSI chain is terminated correctly. For more information, see your SCSI documentation.

Hard disk drive problems

Select your symptom from the following list:

• “Some or all hard disk drives missing from the Setup Utility program” on page 55

• “"No Operating System Found" message or the system not starting from the correct hard disk drive” on page 55

Some or all hard disk drives missing from the Setup Utility program

Solutions:

• Ensure that all hard disk drive signal cables and power cables are connected correctly.

• Ensure that your computer is configured correctly to support the hard disk drives.

– If your computer is installed with five SATA hard disk drives, ensure that the SATA hard disk drive

enablement module (one to five hard disk drives) is installed.

– If your computer is installed with SAS hard disk drives, ensure that the SAS hard disk drive enablement

module (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed.

If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 62. If you need technical assistance, see Chapter 10 “Getting information, help, and service” on page 145.

"No Operating System Found" message or the system not starting from the correct hard disk drive

Solutions:

• Ensure that all hard disk drive signal cables and power cables are connected correctly. Refer to “Installing or replacing a 3.5-inch storage drive in the storage drive bay” on page 92.

• Ensure that the hard disk drive your computer starts from is listed as the first startup device in the Setup Utility program. Refer to “Selecting a startup device” on page 38.

Note: In rare cases, the hard disk drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the hard disk drive. Refer to “Installing or replacing a 3.5-inch storage drive in the storage drive bay” on page 92.

If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 62.

Chapter 7. Troubleshooting and diagnostics 55

Problems with the keyboard or mouse

This section provides solutions to keyboard-related and mouse-related problems.

The mouse does not work

Solutions:

• Connect the mouse cable to a USB connector or PS/2 mouse connector.

Note: Depending on your keyboard, integrated USB connectors might be available to be used to connect a USB mouse.

• Install the device drivers for the mouse.

• If you are using a USB mouse, enable the USB connectors in the BIOS settings. For more information, see “Enabling or disabling a device” on page 37.

The pointer on the screen does not move smoothly with the mouse

Solution: Clean the mouse. For more information, see “Optical mouse” on page 48.

The fingerprint reader on the keyboard does not work

Solutions:

• Enroll your fingerprint correctly.

• Never scratch the surface of the reader with a hard, pointed object.

• Never scrap the surface of the reader with your nail or anything hard.

• Use or touch the reader with a clean finger.

• Ensure that the surface of your finger is the same with the one when you last enrolled.

The wireless keyboard does not work

Solutions:

• If the transceiver communications LED is not on, reconnect the transceiver and the keyboard.

• If the wireless keyboard does not work when the transceiver communications LED is on, restart your computer.

If the problem persists after the restart, ensure that:

• The batteries are installed correctly.

• The batteries still retain their current.

• The distance from the wireless keyboard to the transceiver is less than 10 m (393.7 inches).

• The transceiver is installed fully.

Monitor problems

This section provides solutions to monitor-related problems.

My screen goes blank while the computer is on

Solutions: Your screen saver or power management might have been enabled. Do one of the following:

• Press a key to exit the screen saver.

• Press the power button to resume the computer from sleep or hibernation mode.

ThinkStation P500 and P700 User Guide

The monitor works when I turn on the computer, but goes blank when I start some application programs

Solutions:

• Connect the monitor signal cable from your monitor to an appropriate connector on the computer. A loose cable might cause intermittent problems.

• Install the device drivers for the application programs. Refer to the documentation for the affected application program to check whether any device drivers are required.

The image appears to be flickering

Solutions:

• The screen might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the screen. If this does not correct the problem, turn off the computer. Then, adjust the placement of the computer and other devices so that they are at least 305 mm (12 inches) apart. Turn on the computer.

• Reset the refresh rate supported by your computer.

1. Right-click a blank area on the desktop.

2. Depending on your Windows version, do one of the following:

– For Windows 7 or Windows 8.1: Click Screen resolution ➙ Advanced settings. – For Windows 10: Click Display settings. On the Display tab, click Advanced display settings ➙

Display adapter properties.

3. Click the Monitor tab, and then reset the refresh rate to be the highest and noninterlaced.

The image is discolored

Solution: The monitor might be affected by interference from nearby equipment. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If the problem persists, do the following:

1. Turn off the monitor.

2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3. Turn on the monitor.

Networking problems

The following are the most common networking problems. Select your networking problem from the following list:

• “Ethernet problems” on page 57

• “My computer cannot establish network connections by the built-in wireless networking card” on page 58

• “Sound does not come from the Bluetooth headset or headphone” on page 58

For more information, see “Windows help system” on page 145.

Ethernet problems

My computer cannot connect to the network

Solution: Ensure that:

• The cable is installed properly.

Chapter 7. Troubleshooting and diagnostics 57

The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.

• The cable is installed properly.

• Update or reinstall the Ethernet LAN driver. See “Keeping your computer current ” on page 47.

• The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.

Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

• You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

The adapter stops working for no reason

Solution: The network driver files might be corrupt or missing. Update the driver by referring to the “Solution” description for the previous problem to ensure that the latest device driver is installed.

The Wake On LAN feature is not working

Solution: Enable the Wake On LAN (WOL) feature in the BIOS program.

My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or errors occur

Solution: Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T hub/switch (not 100 BASE-X).

My computer is a Gigabit Ethernet model, but it cannot be connected to the network at 1000 Mbps, but at only 100 Mbps

Solutions:

• Try another cable.

• Set the link partner to auto-negotiate.

• Set the switch to be 802.3ab-compliant (gigabit over copper).

My computer cannot establish network connections by the built-in wireless networking card

Solutions:

• Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file.

• Ensure that your computer is within the range of a wireless access point.

• Click the Access Connections icon in the Windows notification area to check if the wireless radio is enabled. If the wireless radio is disabled, follow the onscreen instructions to enable it.

• Check the Network Name (SSID) and your encryption information. Use Access Connections to verify this case-sensitive information.

Sound does not come from the Bluetooth headset or headphone

Solution:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel.

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Note: For information about how to open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 22.

3. Click Hardware and Sound ➙ Sound.

4. Select the Playback tab.

5. If you are using the Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using the AV profile, select Stereo Audio and click the Set Default button.

6. Click OK to close the Sound window.

Note: The Bluetooth feature is supported only on some computer models.

I have connected an option to my computer, but it does not work

Solution: Refer to the documentation that comes with the option to ensure that you have connected the option correctly.

Performance and lockup problems

This section provides solutions to performance-related problems of your computer.

Insufficient free hard disk drive space

Solutions: Free up hard disk drive space.

1. Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application.

2. Clean up your C drive. a. Depending on your Windows version, do one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Computer.

• For Windows 8.1: Open File Explorer.

• For Windows 10: Click the Start button to open the Start menu, and then click File Explorer ➙ This PC.

b. Right-click your C drive and then click Properties. c. Check the amount of free space, and then click Disk Cleanup. d. A list of unnecessary file categories is displayed. Select each file category you want to delete, and

then click OK.

3. Turn some Windows features off or remove some unnecessary programs. a. Open Control Panel by doing one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Control Panel.

• For Windows 8.1: See “Accessing Control Panel on the Windows 8.1 operating system” on page

22.

• For Windows 10: Right-click the Start button to open the Start context menu, and then click Control Panel.

b. View Control Panel using Large icons or Small icons, and then click Programs and Features. c. Do the following:

• To turn some Windows features off, click Turn Windows features on or off. Follow the instructions on the screen.

• To remove some unnecessary programs, select the program you want to remove, and then click Uninstall/Change or Uninstall.

Chapter 7. Troubleshooting and diagnostics 59

Excessive number of fragmented files

Solution: Use the Windows disk defragmentation or disk optimization feature to clean up the files.

Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours.

1. Close any open programs and windows.

2. Depending on your Windows version, do one of the following:

• For Windows 7: Click the Start button to open the Start menu, and then click Computer.

• For Windows 8.1: Open File Explorer.

• For Windows 10: Click the Start button to open the Start menu, and then click File Explorer ➙ This PC.

3. Right-click your C drive and then click Properties.

4. Click the Tools tab.

5. Depending on your Windows version, do one of the following:

• For Windows 7: Click Defragment now.

• For Windows 8.1 and Windows 10: Click Optimize. Select the desired drive and then click Optimize.

6. Follow the instructions on the screen.

Insufficient memory

Solution: Install additional memory modules. For instructions on installing memory modules, see “Installing or replacing a memory module” on page 128.

To purchase memory modules, go to:

http://www.lenovo.com

The printer does not work

Solutions:

• If you are using IEEE-approved printer signal cables, do the following:

1. Connect the printer signal cable firmly to the correct parallel, serial, or USB connector on the computer.

2. Load the paper correctly.

3. Turn on the printer and keep the printer online.

• If you are using non-IEEE-approved printer signal cables, do the following:

1. Correctly install device drivers and software that come with the printer.

2. Assign the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see “Using the Setup Utility program” on page 35.

If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 10 “Getting information, help, and service” on page 145.

Serial connector cannot be accessed

Solutions:

• Connect the serial cable to the serial connector on the computer and to the serial device. If the serial device has its own power cord, attach the power cord to a grounded electrical outlet.

• Turn on the serial device and keep the device online.

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• Install any application programs supplied with the serial device. Refer to the documentation that comes with the serial device for more information.

• If you added one serial-connector adapter, install the adapter correctly.

Software problems

This section provides solutions to software-related problems.

When using a sort feature, dates cannot be sorted in the correct order

Solution: Some programs developed before the year 2000 used only the last two digits of a year to sort dates, assuming the first two digits were 19. Consequently, dates cannot be sorted in the correct order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Some application programs do not work as expected

Solutions:

• If you are having difficulty with performing a specific task within an application program, refer to the help system for the program.

• If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system.

• Check whether the problems are caused by a newly-installed application program.

1. Ensure that the software is compatible with your computer. Refer to the information supplied with the software for more information.

2. Verify that other software works correctly on your computer.

3. Verify that the software you are using works on another computer.

• If you received any error messages while using the program, see the printed documentation that comes with the program or the help system for solutions.

• Check if any updates are available from your manufacturer or Web site. Many software manufacturers make updates available from the World Wide Web.

• If the software program used to work correctly, but does not work correctly now, do the following:

1. Open Control Panel by doing one of the following:

– For Windows 7: Click the Start button to open the Start menu, and then click Control Panel. – For Windows 8.1: See “Accessing Control Panel on the Windows 8.1 operating system” on page

22.

– For Windows 10: Right-click the Start button to open the Start context menu, and then click

Control Panel.

2. View Control Panel using Large icons or Small icons, and then click Recovery ➙ Open System Restore.

3. Follow the instructions on the screen.

My USB connectors cannot be accessed

Solutions:

• Connect the USB cable from the USB connector to the USB device. If the USB device has its own power cord, attach the power cord to a grounded electrical outlet.

• Turn on the USB device and keep the device online.

Chapter 7. Troubleshooting and diagnostics 61

• Install any device drivers or application programs supplied with the USB device. Refer to the documentation that comes with the USB device for more information.

• Detach and reattach the USB connector to reset the USB device.

Diagnostics

The diagnostic program is used to test hardware components of your computer. The diagnostic program can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is running the Windows operating system.

Notes:

1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 62.

2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save and print the log files created by the diagnostic program. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo Solution Center

• Your can download the Lenovo Solution Center program from

• If you are using a Windows operating system other than Windows 7, Windows 8.1 or Windows 10, go to

http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 14.

Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

For additional information, refer to the Lenovo Solution Center help system.

http://www.lenovo.com/diags.

Hardware diagnostics

Your computer supports the hardware diagnostics function. This function enables your computer to monitor some hardware components in real time for potential issues that might not be easily detectable during normal use. When the computer detects an issue or error, the diagnostic indicator on the front of the computer is illuminated or blinks. See “Locating connectors, controls, and indicators on the front of your computer” on page 1.

For information about the issue or error, do the following:

1. Connect either of the following devices to the diagnostic USB connector on the front of the computer:

• A USB key

• An Android

device with the Lenovo Workstation Diagnostics app installed

See “Locating connectors, controls, and indicators on the front of your computer” on page 1.

2. Wait about 10 to 15 seconds for the diagnostic data to transfer from the computer to the USB device. During the data transfer, the diagnostic indicator blinks quickly. When the data transfer finishes, the indicator stops blinking and stays on.

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Note: Diagnostic data is available for transfer through the diagnostic USB connector only when the diagnostic indicator is illuminated or blinks at an error detection. In normal conditions, the diagnostic USB connector functions as a standard USB 3.0 connector.

3. Depending on whether you are using a USB key or an Android device (such as a smartphone), do one of the following:

• If you are using a USB key, go to

http://support.lenovo.com/workstation_diagnostics for information

about how to read the error data on the USB key.

• If you are using an Android device with the Lenovo Workstation Diagnostics app installed, open the

application for details about the error. For more information on the Lenovo Workstation Diagnostics app, go to

http://www.thinkworkstationsoftware.com/diags

For more information about how to use the diagnostic USB connector on your computer, decipher the error codes, or use the Lenovo Workstation Diagnostics app, go to

http://www.thinkworkstationsoftware.com/diags.

The hardware diagnostic function is enabled on your computer by default. To disable the function, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 35.

2. From the Setup Utility program main menu, select Advanced ➙ Diagnostics, and then press Enter.

3. Select Real-time Diagnostics Monitoring and press Enter. Then select Disabled and press Enter.

4. Press F10 to save changes and exit the Setup Utility program.

Chapter 7. Troubleshooting and diagnostics 63

64 ThinkStation P500 and P700 User Guide

Chapter 8. Recovery information

This chapter provides information about the recovery solutions. There are a variety of methods to choose from when considering how to recover from a software- or hardware-related problem. Some methods vary depending on the type of operating system that is installed. You can restore the computer settings using a program or the recovery disc set. For more information about using the recovery disc set, see the documentation that comes with the disc set.

This chapter contains the following topics:

• “Recovery information for the Windows 7 operating system” on page 65

• “Recovery information for the Windows 8.1 operating system” on page 70

• “Recovery information for the Windows 10 operating system” on page 71

Recovery information for the Windows 7 operating system

The recovery information in this section only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following:

1. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore.

2. Follow the instructions on the screen.

3. When the installation process finishes, the Enhanced Backup and Restore icon is activated.

This section contains the following topics:

• “Creating and using recovery media” on page 65

• “Performing backup and recovery operations” on page 66

• “Creating and using a rescue medium” on page 68

• “Reinstalling programs and device drivers” on page 69

• “Solving recovery problems” on page 70

Creating and using recovery media

Recovery media enable you to restore the hard disk drive to the factory-default state and put the computer in an operational state after all other recovery methods have failed. Recovery media are useful if you transfer the computer to another area, sell the computer, or recycle the computer. As a precautionary measure, it is important to create recovery media as early as possible. The data on the recovery media can be used for the following purposes:

• Reinstall the programs and device drivers on your computer

• Reinstall the operating system

• Modify the data files on the hard disk drive using the Additional Files

Note: The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created. The recovery media might contain a boot medium and a data medium. Your Microsoft Windows license permits you to create only one data medium. It is recommended that you store the recovery media in a safe place after you have made them.

Creating recovery media

Note: On the Windows 7 operating system, you can create recovery media using discs or external USB

storage devices.

To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo

ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

Using recovery media

Attention: When you use recovery media to restore the hard disk drive to the factory-default state, all the

files currently on the hard disk drive will be deleted. These files will be replaced by the factory-default files.

To use recovery media on the Windows 7 operating system, do the following:

1. Depending on the type of your recovery media, connect the boot USB storage device to the computer, or insert the boot disc into the optical drive.

2. Turn on or restart your computer.

3. When you see the logo screen, repeatedly press and release the F12 key. The Startup Device Menu window is displayed.

4. Select the desired startup device and press Enter. The restore process begins.

5. Follow the instructions on the screen to complete the operation.

Note: After restoring your computer hard disk drive to the factory-default state, you might have to reinstall device drivers for some devices. See “Reinstalling programs and device drivers” on page 69.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system, data files, software programs, and personal settings. You can store the backup at the following locations:

• The Rescue and Recovery workspace

• The secondary hard disk drive if a secondary hard disk drive is installed in your computer

• An external USB hard disk drive connected to your computer

• A network drive

• Recordable discs (a recordable optical drive is required for this option)

After you have completed the backup operation, you can restore parts or whole of the data on the hard disk drive.

Performing a backup operation

To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.

Performing a recovery operation

This section provides the following topics:

• “Performing a recovery operation from Windows 7” on page 67

ThinkStation P500 and P700 User Guide

• “Performing a recovery operation from the Rescue and Recovery workspace” on page 67

Performing a recovery operation from Windows 7

To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click the Restore your system from a backup icon.

4. Follow the instructions on the screen to complete the recovery operation.

Performing a recovery operation from the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected and hidden area of your hard disk drive that operates independently from the Windows operating system. The Rescue and Recovery workspace enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the Rescue and Recovery workspace:

• Rescue files from your hard disk drive or from a backup: You can locate files on your hard disk drive and transfer them to a network drive or other recordable media, such as a USB device or a disc. This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation. You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive.

• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system.

• Restore your hard disk drive to the factory-default state: You can restore the complete contents of your hard disk drive to the factory-default state even if you cannot start the Windows operating system. If you have multiple partitions on your hard disk drive, you have the option to restore the C: partition and leave the other partitions intact.

Attention: You can restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory-default settings. During either process, all files on the primary hard disk drive partition (usually drive C:) will be deleted. If possible, make copies of important files. If you cannot start the Windows operating system, you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media.

To perform a recovery operation from the Rescue and Recovery workspace, do the following:

1. Turn on or restart your computer.

2. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace.

3. If you have set a Rescue and Recovery password, enter your password when prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page

70.

4. Do one of the following:

• To rescue files from your hard disk drive, click Rescue files and follow the instructions on the screen.

• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive

to the factory-default state, click Full Restore and follow the on-screen instructions.

Chapter 8. Recovery information 67

For more information about the features of the Rescue and Recovery workspace, click Help.

Creating and using a rescue medium

Create rescue media using discs or USB storage devices as early as possible. You can use a rescue medium to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.

Notes:

• The recovery operations you can perform using a rescue medium vary depending on the operating system.

• The rescue disc can be started in all types of optical drives.

Creating a rescue medium

To create a rescue medium on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click the Create Rescue Media icon. The “Create Rescue and Recovery Media” window opens.

4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB storage device with sufficient capacity, or a secondary internal hard disk drive.

5. Click OK and follow the instructions on the screen to create a rescue medium.

Using a rescue medium

Depending on whether you have created a rescue medium using a disc or a USB hard disk drive, do one of the following:

• If you have created a rescue medium using a disc, do the following:

1. Turn on or restart your computer.

2. When you see the logo screen, repeatedly press and release the F12 key. The Startup Device Menu

window is displayed.

3. Select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical

drive and press Enter. The rescue medium starts.

• If you have created a rescue medium using a USB hard disk drive, do the following:

1. Connect the USB hard disk drive to one of the USB connectors on your computer.

2. Turn on or restart your computer.

3. When you see the logo screen, repeatedly press and release the F12 key. The Startup Device Menu

window is displayed.

4. Select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.

When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.

ThinkStation P500 and P700 User Guide

Reinstalling programs and device drivers

This section provides the following items:

• “Reinstalling preinstalled programs and device drivers” on page 69

• “Reinstalling programs and device drivers that are not preinstalled” on page 69

Reinstalling preinstalled programs and device drivers

Your computer enables you to reinstall preinstalled programs and device drivers.

Reinstalling preinstalled programs

To reinstall programs preinstalled on your Lenovo computer, do the following:

1. Turn on the computer.

2. Go to C:\SWTOOLS.

3. Open the apps folder and locate the subfolder that is named after the program preinstalled on your computer.

4. Open the subfolder and locate the EXE file.

5. Double-click the EXE file and follow the instructions on the screen to complete the installation.

Reinstalling preinstalled device drivers Attention: Reinstalling device drivers will change the current configuration of your computer. Reinstall

device drivers only when it is necessary to correct a problem with your computer.

To reinstall the device driver for a factory-installed device, do the following:

1. Turn on the computer.

2. Go to C:\SWTOOLS.

3. Open the DRIVERS folder and locate the subfolder that is named after the factory-installed device in your computer, such as AUDIO or VIDEO.

4. Open the subfolder.

5. Do one of the following:

• Locate the EXE file. Double-click the EXE file and follow the instructions on the screen to complete

the installation.

• Locate the readme file with the .txt extension. The device driver installation information is included in

the readme file. Follow the instructions to complete the installation.

• If the device subfolder contains an INF file and you want to install the device driver using the INF file,

see the Windows Help and Support information system for detailed information.

Note: For more information about the latest device drivers, see “Getting the latest system updates” on page

47.

Reinstalling programs and device drivers that are not preinstalled

Your computer enables you to reinstall programs and device drivers that are not preinstalled.

Reinstalling programs that are not preinstalled

If a software program you installed on your computer is not working correctly, you might need to uninstall and then reinstall it. Reinstalling a program overwrites the existing program files and usually fixes any problems that you might have had with the program.

To uninstall a program from your system, refer to the Microsoft Windows help system.

Chapter 8. Recovery information 69

To reinstall most commercially available programs on your system, refer to the Microsoft Windows help system together with the documentation provided with the program.

Reinstalling device drivers that are not preinstalled

To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.

Note: Reinstall device drivers will change the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

Solving recovery problems

Note: Ensure that your rescue device is set as the first boot device in the startup device sequence in the

Setup Utility program. See “Selecting a startup device” on page 38 for detailed information about temporarily or permanently changing the startup device sequence. For more information about the Setup Utility program, see “Using the Setup Utility program” on page 35.

If you cannot access the Rescue and Recovery workspace or the Windows environment, do one of the following:

• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 68.

• Use recovery media if all other methods of recovery have failed and you must restore the hard disk drive to the factory-default settings. See “Creating and using recovery media” on page 65.

It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use.

Recovery information for the Windows 8.1 operating system

This section contains the following topics:

• “Refreshing your computer” on page 70

• “Resetting your computer to the factory-default settings” on page 70

• “Using the advanced startup options” on page 71

• “Recovering your operating system if Windows 8.1 fails to start” on page 71

Refreshing your computer

If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer.

Attention: If you refresh your computer, the programs preinstalled on your computer and the programs that you installed from Windows Store will be reinstalled. However, all other programs will be uninstalled.

To refresh your computer, do the following:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.

2. In the Refresh your PC without affecting your files section, click Get started.

Resetting your computer to the factory-default settings

You can reset your computer to the factory-default settings. Resetting the computer will reinstall the operating system and all the programs that come with your computer.

ThinkStation P500 and P700 User Guide

Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep.

To reset your computer, do the following:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.

2. In the Remove everything and reinstall Windows section, click Get started.

Using the advanced startup options

Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.

To use the advanced startup options, do the following:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.

2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.

3. Restart your computer following the instructions on the screen.

Recovering your operating system if Windows 8.1 fails to start

The Windows recovery environment on your computer is capable of operating independently from the Windows 8.1 operating system. It enables you to recover or repair the operating system even if the Windows

8.1 operating system fails to start.

After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.

Note: Ensure that your computer is connected to ac power during the recovery process.

For more details about the recovery solutions provided on computers preinstalled with the Windows 8.1 operating system, refer to the help information system of the Windows 8.1 operating system.

Recovery information for the Windows 10 operating system

To recover your Windows 10 operating system, use the following solutions:

• Use Windows recovery solutions.

– Use recovery solutions in Windows Settings.

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Update & security ➙ Recovery.

3. Choose the appropriate recovery solution by following the instructions on the screen.

– Use System Restore to restore system files and settings to an earlier point.

1. Right-click the Start button to open the Start context menu.

2. Click Control Panel. View Control Panel by Large icons or Small icons, and then click Recovery ➙ Open System Restore.

3. Follow the instructions on the screen.

– Use the File History tool to restore your files from a backup.

Note: If you use the File History tool to restore your files from a backup, ensure that you backed up your data earlier with the tool.

Chapter 8. Recovery information 71

1. Right-click the Start button to open the Start context menu.

2. Click Control Panel. View Control Panel by Large icons or Small icons, and then click File History ➙ Restore personal files.

3. Follow the instructions on the screen.

– Use the Windows recovery environment by doing one of the following:

– After several consecutive failed boot attempts, the Windows recovery environment might start

automatically. Follow the instructions on the screen to choose the appropriate recovery solution.

– Select the recovery medium you created earlier with the Windows tool as the startup device. See

“Selecting a temporary startup device” on page 38. Then, follow the instructions on the screen to choose the appropriate recovery solution.

Note: To create a recovery medium, see “Good maintenance practices” on page 49.

• Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.

– If your computer comes with the recovery USB key, follow the instructions shipped with the USB key. – If your computer does not come with the recovery USB key, contact the Lenovo Customer Support

Center to order a recovery USB key. For a list of Lenovo Support phone numbers, go to

www.lenovo.com/support/phone

. If you cannot find the support telephone number for your country or

http://

region, contact your Lenovo reseller.

ThinkStation P500 and P700 User Guide

Chapter 9. Installing or replacing hardware

This chapter provides instructions on how to install or replace hardware for your computer.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.

When you handle parts and other computer components, take these precautions to avoid static-electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle parts and other computer components carefully. Handle PCI cards, memory modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

• Prevent others from touching the parts and other computer components.

• Touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the package and your body before you install or replace a new part.

• When possible, remove the new part from the static-protective package, and install it directly in the computer without setting the part down. When this is not possible, place the static-protective package that the part came in on a smooth, level surface and place the part on the package.

• Do not place the part on the computer cover or other metal surface.

Installing or replacing hardware

This section provides instructions on how to install or replace hardware for your computer. You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware.

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information” on page v.

Notes:

• Use only computer parts provided by Lenovo.

• When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

Installing external options

You can connect external options to your computer, such as external speakers, a printer, or a scanner. For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see “Locating connectors, controls, and indicators on the front of your computer” on page 1 and “Locating connectors on the rear of your computer” on page 2 to identify the required connector. Use the instructions shipped with the option to help you make the connection and install any software or device drivers that are required for the option.

Removing the computer cover

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

CAUTION:

Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

To remove the computer cover, do the following:

2. Unlock any locking device that secures the computer cover, such as a key lock, a padlock, or a Kensington-style cable lock. See Chapter 4 “Security” on page 31.

3. Press the pit

1 on the handle of the computer cover latch so that the handle is lifted. Pivot the handle as

shown and pull the handle to remove the cover from the chassis.

Figure 12. Removing the computer cover

Removing and reinstalling the direct cooling air baffle

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

To remove the direct cooling air baffle, do the following:

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Grasp the handle in the direct cooling air baffle and pull the direct cooling air baffle out of the computer.

ThinkStation P500 and P700 User Guide

Figure 13. Removing the direct cooling air baffle

To reinstall the direct cooling air baffle, do the following:

1. Align the plastic boards on the top and bottom sides of the direct cooling air baffle with the small gaps in the computer chassis.

Figure 14. Installing the direct cooling air baffle

2. Push the direct cooling air baffle in until it is placed firmly in position.

Chapter 9. Installing or replacing hardware 75

Note: If necessary, adjust the position of the direct cooling air baffle slightly to avoid the interference from other components in the chassis.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Installing or replacing a device in the optical drive bay

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

The optical drive bay of your computer supports the following devices:

• Optical drive

• Flex module

• Front-access storage enclosure

The following instructions on how to install or replace an optical drive also apply to the other two devices.

To install or replace an optical drive, do the following:

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 74.

4. Locate the optical drive bay that you want to use. See “Locating components” on page 4.

5. Depending on whether you are installing or replacing an optical drive, do one of the following:

• If you are installing a new optical drive, press the clip on the bottom of the optical drive bay from the

front of the computer to remove the plastic cover. If there is a metal static shield installed in the optical drive bay, remove the metal static shield.

• If you are replacing an old optical drive, disconnect the signal cable and the power cable from the rear

of the optical drive. Then, press the tabs

1 toward each other as shown, and at the same time push

the rear of the optical drive to slide it out of the computer.

Note: If you are replacing a flex module or a front-access storage enclosure, remove any additional cables first.

ThinkStation P500 and P700 User Guide

Figure 15. Removing the optical drive

6. Press the tabs 1 toward each other as shown, and at the same time slide the new optical drive halfway into the bay from the front of the computer. Then, release the tabs and continue to slide the optical drive in until it snaps into position.

Chapter 9. Installing or replacing hardware 77

Figure 16. Installing the optical drive

7. Connect the signal cable and the power cable to the new optical drive.

Note: If you are replacing a flex module or front-access storage enclosure, connect additional cables between the bay and the system board or adapter cards.

Figure 17. Connecting cables to the optical drive

8. Reinstall the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 74.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Installing or replacing a device in the 5.25-inch flex module

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

ThinkStation P500 and P700 User Guide

This section provides instructions on how to install or replace a device in the 5.25-inch flex module. Installing and replacing a device in the 5.25-inch flex module involves the following operations:

• “Installing or replacing a slim optical drive in the flex module” on page 79

• “Installing or replacing a card reader in the flex module” on page 81

• “Installing or replacing an eSATA connector or IEEE 1394 connector in the flex module” on page 84

Installing or replacing a slim optical drive in the flex module

To install or replace a slim optical drive in the flex module, do the following:

1. Remove the flex module from the front of the computer. See “Installing or replacing a device in the optical drive bay” on page 76.

2. Lift the clip on the rear of the flex module and slide the flex module cover to the rear of the flex module to remove the cover.

Figure 18. Removing the flex module cover

3. If you are installing a new slim optical drive, press the two metal clips 1 to remove the plastic clip with the two screws as shown. Remove the two screws and then go to step 4.

Figure 19. Removing the plastic clip with the two screws

If you are replacing an old slim optical drive, do the following: a. press the button as shown to remove the slim optical drive from the flex module.

Chapter 9. Installing or replacing hardware 79

Figure 20. Removing the slim optical drive from the flex module

b. Remove the two screws that secure the clip to remove the plastic clip from the rear of the slim optical

drive.

Figure 21. Removing the plastic clip from the slim optical drive

4. Install the two screws to secure the plastic clip on the rear of the new slim optical drive.

Figure 22. Installing the plastic clip to the slim optical drive

5. Slide the new slim optical drive with the plastic clip into the flex module until the slim optical drive snaps into position.

ThinkStation P500 and P700 User Guide

Figure 23. Installing the slim optical drive in the flex module

6. Position the flex module cover on the flex module so that the rail guides on the bottom of the flex module cover engage the rails on the flex module. Then, push the cover to the front of the flex module until it snaps into position.

Figure 24. Reinstalling the flex module cover

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Installing or replacing a card reader in the flex module

To install or replace a card reader in the flex module, do the following:

1. Remove the flex module from the front of the computer. See “Installing or replacing a device in the optical drive bay” on page 76.

2. Lift the clip on the side of the flex module upward and slide the flex module cover to the rear of the flex module to remove the cover.

Chapter 9. Installing or replacing hardware 81

Figure 25. Removing the flex module cover

3. If you are replacing a card reader, do the following: a. Disconnect the card reader cable from the system board. See “Locating parts on the system board”

on page 5.

b. Pull the clip as shown to remove the card reader with the card reader retaining bracket out of the flex

module.

Figure 26. Removing the card reader in the flex module

c. Flex the four clips on the sides of the card reader retaining bracket to remove the card reader from

the bracket.

Figure 27. Removing the card reader from the card reader retaining bracket

4. To install the a new card reader into the card reader retaining bracket, align the four holes in the card reader with the corresponding studs on the bracket and then press the new card reader downward until it snaps into position.

ThinkStation P500 and P700 User Guide

Figure 28. Installing the card reader into the card reader retaining bracket

5. Note the orientation of the new card reader and route the card reader cable into the cable clip. Hold the clip on the card reader retaining bracket to insert the new card reader into the card reader slot in flex module until it snaps into position.

Figure 29. Installing the card reader in the flex module

Figure 30. Reinstalling the flex module cover

7. Connect the card reader cable to the USB 2.0 connector or card reader connector on the system board. See “Locating parts on the system board” on page 5.

Chapter 9. Installing or replacing hardware 83

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Installing or replacing an eSATA connector or IEEE 1394 connector in the flex module

To install or replace an eSATA connector or IEEE 1394 connector in the flex module, do the following:

1. Slide the flex module out of the front of the computer. See “Installing or replacing a device in the optical drive bay” on page 76.

2. Lift the clip on the side of the flex module upward and slide the flex module cover to the rear of the flex module to remove the cover.

Figure 31. Removing the flex module cover

3. If you are replacing an eSATA connector or IEEE 1394 connector, do the following: a. Disconnect the eSATA connector or IEEE 1394 connector cable from the system board. See

“Locating parts on the system board” on page 5.

b. Press the two clips toward each other as shown to pull the eSATA connector or IEEE 1394 connector

out of the flex module.

ThinkStation P500 and P700 User Guide

Figure 32. Removing the eSATA connector or IEEE 1394 connector in the flex module

4. Note the orientation of the eSATA connector or IEEE 1394 connector and route the eSATA connector or IEEE 1394 connector cable into the cable clip.

5. Place the eSATA connector or IEEE 1394 connector into the metal retainer. Then insert the eSATA connector or IEEE 1394 connector into the corresponding slot in the flex module as shown.

Figure 33. Installing the eSATA connector or IEEE 1394 connector in the flex module

Chapter 9. Installing or replacing hardware 85

Figure 34. Reinstalling the flex module cover

7. Connect the eSATA connector or IEEE 1394 connector cable to the corresponding connector on the system board. See “Locating parts on the system board” on page 5.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Removing and reinstalling the optical drive bracket

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

To remove the optical drive bracket, do the following:

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 74.

4. Remove the device that is installed in the bracket. See “Installing or replacing a device in the optical drive bay” on page 76.

5. Press the retaining clip rear to remove it from the computer chassis.

1 on the top of the optical drive bracket and pivot the bracket outward from the

ThinkStation P500 and P700 User Guide

Figure 35. Removing the optical drive bracket

To reinstall the optical drive bracket, do the following:

1. Position the optical drive bay into the chassis at a relative angle of about 45° as shown. Align the two posts on the top and the bottom of the optical drive bracket with the notches in the computer chassis.

Figure 36. Positioning the optical drive bracket into the chassis

2. Pivot the optical drive bracket inward as shown until it snaps into position.

Chapter 9. Installing or replacing hardware 87

Figure 37. Installing the optical drive bracket

3. Reinstall the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 74.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 142.

Replacing the cover presence switch

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page v.

To replace the cover presence switch, do the following:

2. Remove the computer cover. See “Removing the computer cover” on page 73.

3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 74.

4. Remove the optical drive bracket. See “Removing and reinstalling the optical drive bracket” on page 86.

5. Locate the cover presence switch. See “Locating components” on page 4.

6. Disconnect the cover presence switch cable from the system board.

7. Slide the cover presence switch as shown to remove it from the computer chassis.

ThinkStation P500 and P700 User Guide

Lenovo ThinkStation P500, ThinkStation P700 User Guide [en, sh, uk, zh]

Specifications and Main Features

Frequently Asked Questions

User Manual

Read this first: Important safety information

Before using this manual

Service and upgrades

Static electricity prevention

Power cords and power adapters

Extension cords and related devices

Plugs and outlets

External devices

Heat and product ventilation

Operating environment

Laser compliance statement

Power supply statement

Cleaning and maintenance

Chapter 1. Product overview

Locations

Locating connectors, controls, and indicators on the front of your computer

Locating connectors on the rear of your computer

Locating components

Locating parts on the system board

Locating internal drives

Locating the machine type and model label

Features

Specifications

Lenovo programs

Accessing a program on your computer

An introduction to Lenovo programs

Chapter 2. Using your computer

Registering your computer

Using Windows shortcut keys

Using fingerprint authentication

Using the wheel mouse

Managing power

Advanced configuration and power interface (ACPI) BIOS

Automatic Power-on features

Setting the computer volume

Using a disc

Using the optical drive

Handling and storing a disc

Playing and removing a disc

Recording a disc

Navigating among screens on the Windows 8.1 operating system

Accessing Control Panel on the Windows 8.1 operating system

Frequently asked questions

Chapter 3. You and your computer

Accessibility and comfort

Arranging your workspace

Comfort

Glare and lighting

Air circulation

Electrical outlets and cable lengths

Accessibility information

Moving your computer to another country or region

Chapter 4. Security

Security features

Locking the computer cover

Attaching a Kensington-style cable lock

Using passwords and Windows accounts

Using fingerprint authentication

Using and understanding firewalls

Protecting data against viruses

Chapter 5. Advanced configuration

Using the Setup Utility program

Starting the Setup Utility program

Viewing and changing settings

Using BIOS passwords

Enabling or disabling a device

Selecting a startup device

Enabling ErP LPS compliance mode

Exiting the Setup Utility program

Updating or recovering the BIOS

BIOS levels

Using system programs

Changing the BIOS settings before installing a new operating system

Updating the BIOS

Recovering from a BIOS update failure

Configuring RAID