Lenovo ThinkCentre M75s-1 Hardware Maintenance Manual [en, ar, bg, cs, da, de, el, es, fi, fr, he, hr, hu, id, it, ja, ko, nb, nl, pl, pt, ro, ru, sh, sk, sl, sv, th, tr, uk, zc, zh]
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M75s-1
Hardware Maintenance Manual
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First Edition (October 2019)
© Copyright Lenovo 2019.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.
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Contents
About this manual . . . . . . . . . . . . iii
Chapter 1. Important safety
information. . . . . . . . . . . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 2
Safety inspection guide. . . . . . . . . . . . . 3
Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . . . . . . . . . 4
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multi-lingual translations) . . . . . . 4
Chapter 2. Important service
information. . . . . . . . . . . . . . . 27
Strategy for replacing FRUs . . . . . . . . . . 27
Strategy for replacing a hard disk drive or a
solid-state drive . . . . . . . . . . . . . 27
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 27
How to use error codes . . . . . . . . . . 27
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 28
Product definition . . . . . . . . . . . . 28
FRU identification . . . . . . . . . . . . 28
Chapter 3. Product overview . . . . . 29
Front . . . . . . . . . . . . . . . . . . . 29
Rear . . . . . . . . . . . . . . . . . . . 30
Lock the computer . . . . . . . . . . . . . 30
Chapter 4. Service checkout and
symptom-to-FRU index . . . . . . . . 33
Service checkout . . . . . . . . . . . . . . 33
Problem determination tips . . . . . . . . 33
Symptom-to-FRU index . . . . . . . . . . . 34
Hard disk drive boot error . . . . . . . . . 34
Power supply problems . . . . . . . . . . 35
Beep symptoms . . . . . . . . . . . . . 35
POST error codes . . . . . . . . . . . . 36
Miscellaneous error conditions . . . . . . . 37
Undetermined problems . . . . . . . . . 39
Chapter 5. Troubleshooting,
diagnostics, and recovery . . . . . . . 41
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 41
Troubleshooting . . . . . . . . . . . . . . 41
Startup problems . . . . . . . . . . . . 42
Audio problems . . . . . . . . . . . . . 43
Network problems . . . . . . . . . . . . 44
Performance problems . . . . . . . . . . 46
Storage drive problems . . . . . . . . . . 47
CD or DVD problems . . . . . . . . . . . 47
Serial connector problems. . . . . . . . . 48
USB device problems . . . . . . . . . . 48
Software problems. . . . . . . . . . . . 49
Diagnostics . . . . . . . . . . . . . . . . 49
Lenovo diagnostic tools. . . . . . . . . . 49
UEFI diagnostic program . . . . . . . . . 49
Recovery . . . . . . . . . . . . . . . . . 50
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 50
Restore your files from a backup . . . . . . 50
Reset your computer . . . . . . . . . . . 50
Use advanced options . . . . . . . . . . 50
Windows automatic recovery. . . . . . . . 51
Create and use a recovery USB device . . . . 51
Update the device driver . . . . . . . . . 52
Chapter 6. Hardware removal and
installation . . . . . . . . . . . . . . . 53
Handling static-sensitive devices . . . . . . . . 53
Service tool kit . . . . . . . . . . . . . . . 53
Major FRUs and CRUs . . . . . . . . . . . . 54
System board . . . . . . . . . . . . . . . 57
Removing and installing hardware . . . . . . . 58
Vertical stand . . . . . . . . . . . . . . 58
Dust shield . . . . . . . . . . . . . . . 60
Computer cover . . . . . . . . . . . . . 62
Front bezel . . . . . . . . . . . . . . . 63
Optical drive . . . . . . . . . . . . . . 65
Pivot the drive bay assembly upward and
downward . . . . . . . . . . . . . . . 66
Primary storage drive (a 2.5-inch or 3.5-inch
storage drive) . . . . . . . . . . . . . . 68
2.5-inch secondary storage drive . . . . . . 72
M.2 solid-state drive . . . . . . . . . . . 75
Coin-cell battery. . . . . . . . . . . . . 79
Memory module . . . . . . . . . . . . . 80
PCI Express card . . . . . . . . . . . . 82
Wi-Fi card . . . . . . . . . . . . . . . 84
Power supply assembly . . . . . . . . . . 85
Power button board and card reader. . . . . 87
ThinkCentre LED . . . . . . . . . . . . 90
Internal speaker . . . . . . . . . . . . . 92
Thermal sensor . . . . . . . . . . . . . 95
© Copyright Lenovo 2019 i
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Wi-Fi antennas . . . . . . . . . . . . . 97
Heat sink and fan assembly . . . . . . . . 99
Microprocessor . . . . . . . . . . . . . 102
Cover presence switch . . . . . . . . . . 104
System board. . . . . . . . . . . . . . 105
Chapter 7. Notices and
trademarks. . . . . . . . . . . . . . . 109
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About this manual
This manual provides service and reference information for ThinkCentre® computers listed on the front cover.
Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre
computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety
information” on page 1.
© Copyright Lenovo 2019 iii
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Chapter 1. Important safety information
General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back.
Attention: Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you
think are too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, ensure that other service representatives and the customer's personnel are
not in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the
machine.
• Keep your tool case away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves
are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately
8 centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Remember: Metal objects are good electrical conductors.
• Wear safety glasses when you are: hammering, drilling, soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might be hazardous to your eyes.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that
is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
CAUTION:
Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury,
seek medical care immediately.
CAUTION:
Avoid contact with hot components inside the computer. During operation, some components
become hot enough to burn the skin. Before you open the computer cover, turn off the computer,
disconnect power, and wait approximately 10 minutes for the components to cool.
© Copyright Lenovo 2019 1
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Electrical safety
CAUTION:
Electrical current from power, telephone, and communication cables can be hazardous. To avoid
personal injury or equipment damage, disconnect the attached power cords, telecommunication
systems, networks, and modems before you open the computer covers, unless instructed otherwise
in the installation and configuration procedures.
Observe the following rules when working on electrical equipment.
Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft
material that does not insulate you when working with live electrical currents. Many customers have, near
their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
Do not use this type of mat to protect yourself from electrical shock.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing Field Replaceable Units (FRUs)
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer
to power-off the wall box that supplies power to the machine and to lock the wall box in the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Remember: Another person must be there to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.
Remember: There must be a complete circuit to cause electrical shock. By observing the above rule,
you may prevent a current from passing through your body.
– When using a tester, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; these instructions are in
the safety sections of maintenance information. Use extreme care when measuring high voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered-off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
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• Do not service the following parts with the power on when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct grounding of the units.)
• If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide
The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these
products. Each machine, as it was designed and built, had required safety items installed to protect users
and service personnel from injury. This guide addresses only those items. However, good judgment should
be used to identify potential safety hazards due to attachment of features or options not covered by this
inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.
Consider these conditions and the safety hazards they present:
• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal
electrical shock).
• Explosive hazards, such as a damaged CRT face or bulging capacitor
• Mechanical hazards, such as loose or missing hardware
The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the
power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power-off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and frame ground.
b. The power cord should be the appropriate type as specified in the parts listings.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious alterations. Use good judgment as to the safety of any alterations.
6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
Chapter 1. Important safety information 3
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8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered
with.
Handling electrostatic discharge-sensitive devices
Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to
electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the
person handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.
When handling ESD-sensitive parts:
• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people while handling the part.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when
you are wearing a wrist strap.
• Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially
useful when handling ESD-sensitive devices.
• Select a grounding system, such as those listed below, to provide protection that meets the specific
service requirement.
Note: The use of a grounding system is desirable but not required to protect against ESD damage.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
– Use an ESD common ground or reference point when working on a double-insulated or battery-
operated system. You can use coax or connector-outside shells on these systems.
– Use the round ground-prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.
Safety notices (multi-lingual translations)
The caution and danger safety notices in this section are provided in the following languages:
• English
• Arabic
• Brazilian/Portuguese
• Chinese (simplified)
• Chinese (traditional)
• French
• German
• Hebrew
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• Italian
• Korean
• Spanish
DANGER
Electrical current from power, telephone and communication cables is hazardous.
To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords, telecommunications systems, networks, and modems
before you open the device covers, unless instructed otherwise in the installation and configuration
procedures.
• Connect and disconnect cables as described in the following tables when installing, moving, or
opening covers on this product or attached devices.
To Connect To Disconnect
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
CAUTION:
When replacing the lithium battery, use only Part Number 45C1566 or an equivalent type battery
recommended by the manufacturer. If your system has a module containing a lithium battery, replace
it only with the same module type made by the same manufacturer. The battery contains lithium and
can explode if not properly used, handled, or disposed of. Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Chapter 1. Important safety information 5
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CAUTION:
1
2
When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
CAUTION:
The power control button on the device and the power switch on the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one power cord. To
remove all electrical current from the device, ensure that all power cords are disconnected from the
power source.
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Chapter 1. Important safety information 7
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≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
1
2
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PERIGO
A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa.
Para evitar risco de choque elétrico:
• Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste
produto durante uma tempestade com raios.
• Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.
• Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente
instaladas.
• Quando possível, utilize apenas uma das mãos para conectar ou desconectar cabos de sinal.
• Nunca ligue nenhum equipamento quando houver evidência de fogo, água ou danos estruturais.
• Antes de abrir tampas de dispositivos, desconecte cabos de alimentação, sistemas de telecomunicação,
redes e modems conectados, a menos que especificado de maneira diferente nos procedimentos de
instalação e configuração.
• Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguir ao instalar, mover ou
abrir tampas deste produto ou de dispositivos conectados.
Para Conectar: Para Desconectar:
1. DESLIGUE Tudo.
2. Primeiramente, conecte todos os cabos aos
dispositivos.
3. Conecte os cabos de sinal aos conectores.
4. Conecte os cabos de alimentação às tomadas.
5. LIGUE os dispositivos.
1. DESLIGUE Tudo.
2. Primeiramente, remova os cabos de alimentação das
tomadas.
3. Remova os cabos de sinal dos conectores.
4. Remova todos os cabos dos dispositivos.
CUIDADO:
Ao substituir a bateria de lítio, utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de
bateria equivalente recomendado pelo Se o seu sistema possui um módulo com uma bateria de lítio,
substitua-o apenas por um módulo do mesmo tipo e do mesmo fabricante. A bateria contém lítio e
pode explodir se não for utilizada, manuseada ou descartada de maneira correta.
Não:
• Jogue ou coloque na água
• Aqueça a mais de 100°C (212°F)
• Conserte nem desmonte
Descarte a bateria conforme requerido pelas leis ou regulamentos locais.
PRECAUCIÓN:
Chapter 1. Important safety information 9
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Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica
1
2
ou transmissores) estiverem instalados, observe o seguinte:
• Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição
prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo.
• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui
pode resultar em exposição prejudicial à radiação.
PERIGO
Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte:
Radiação a laser quando aberto. Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e
evite exposição direta ao feixe.
≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CUIDADO:
Utilize procedimentos de segurança para levantar equipamentos.
CUIDADO:
O botão de controle de alimentação do dispositivo e o botão para ligar/desligar da fonte de alimentação não
desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de
alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de
alimentação estejam desconectados da fonte de alimentação.
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Chapter 1. Important safety information 11
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2
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Chapter 1. Important safety information 13
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1
2
DANGER
Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter
un danger.
Pour éviter tout risque de choc électrique :
• Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration
de ce produit au cours d'un orage.
• Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la
terre.
• Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit.
• Lorsque cela est possible, n'utilisez qu'une seule main pour connecter ou déconnecter les câbles
d'interface.
• Ne mettez jamais un équipement sous tension en cas d'incendie ou d'inondation, ou en présence de
dommages matériels.
• Avant de retirer les carters de l'unité, mettez celle-ci hors tension et déconnectez ses cordons
d'alimentation, ainsi que les câbles qui la relient aux réseaux, aux systèmes de télécommunication et aux
modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration).
• Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des
périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et
déconnecter les différents cordons.
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Connexion Déconnexion
1. Mettez les unités HORS TENSION.
2. Commencez par brancher tous les cordons sur les
unités.
3. Branchez les câbles d'interface sur des
connecteurs.
4. Branchez les cordons d'alimentation sur des prises.
5. Mettez les unités SOUS TENSION.
1. Mettez les unités HORS TENSION.
2. Débranchez les cordons d'alimentation des prises.
3. Débranchez les câbles d'interface des connecteurs.
4. Débranchez tous les câbles des unités.
ATTENTION:
Remplacer la pile au lithium usagée par une pile de référence identique exclusivement, (référence
45C1566), ou suivre les instructions du fabricant qui en définit les équivalences. Si votre système est
doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module
identique, produit par le même fabricant. La pile contient du lithium et peut exploser en cas de
mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.
Ne pas :
• la jeter à l'eau,
• l'exposer à des températures supérieures à 100°C,
• chercher à la réparer ou à la démonter.
Ne pas mettre la pile à la poubelle. Pour la mise au rebut, se reporter à la réglementation en vigueur.
ATTENTION:
Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou
des émetteurs) sont installés, prenez connaissance des informations suivantes :
• Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au
rayonnement dangereux du laser. Aucune pièce de l'unité n'est réparable.
• Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et
d'utilisation des commandes, ainsi que les procédures décrites dans le présent manuel.
DANGER
Certains produits à laser contiennent une diode à laser intégrée de classe 3A ou 3B. Prenez
connaissance des informations suivantes:
Rayonnement laser lorsque le carter est ouvert. Evitez toute expositiondirecte au rayon laser. Evitez
de regarder fixement le faisceau ou del'observer à l'aide d'instruments optiques.
Chapter 1. Important safety information 15
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≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
1
2
ATTENTION:
Soulevez la machine avec précaution.
ATTENTION:
L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent
pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs
cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de
la source d'alimentation.
VORSICHT
An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen.
Aus Sicherheitsgründen:
• Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-,
Wartungs- oder Rekonfigurationsarbeiten durchführen.
• Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt
anschließen.
• Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß
geerdetem Schutzkontakt anschließen.
• Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch
Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden.
• Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen.
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• Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken
und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und
Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind.
• Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der
angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen.
Zum Anschließen der Kabel gehen Sie wie folgt vor Zum Abziehen der Kabel gehen Sie wie folgt vor
1. Schalten Sie alle Einheiten AUS.
2. Schließen Sie erst alle Kabel an die Einheiten an.
3. Schließen Sie die Signalkabel an die Buchsen an.
4. Schließen Sie die Netzkabel an die Steckdose an.
5. Schalten Sie die Einheit EIN.
1. Schalten Sie alle Einheiten AUS.
2. Ziehen Sie zuerst alle Netzkabel aus den
Netzsteckdosen.
3. Ziehen Sie die Signalkabel aus den Buchsen.
4. Ziehen Sie alle Kabel von den Einheiten ab.
CAUTION:
Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine
gleichwertige, vom Hersteller empfohlene Batterie ersetzen. Enthält das System ein Modul mit einer
Lithiumbatterie, dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen. Die
Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung
explodieren.
Die Batterie nicht:
• mit Wasser in Berührung bringen.
• über 100 C erhitzen.
• reparieren oder zerlegen.
Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten.
ACHTUNG:
Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit
Lichtwellenleitertechnik oder Sendern) Folgendes beachten:
• Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können
gefährliche Laserstrahlungen freigesetzt werden. Das Gerät enthält keine zu wartenden Teile.
• Werden Steuerelemente, Einstellungen oder Durchführungen von Prozeduren anders als hier
angegeben verwendet, kann gefährliche Laserstrahlung auftreten.
VORSICHT
Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes:
Chapter 1. Important safety information 17
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Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel
1
2
verwenden. Strahlungsbereich meiden.
≥18 kg ≥32 kg ≥55 kg
ACHTUNG:
Arbeitsschutzrichtlinien beim Anheben der Maschine beachten.
ACHTUNG:
Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht
unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die
Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden
Netzkabel vom Netz getrennt werden.
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Chapter 1. Important safety information 19
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1
2
PERICOLO
La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere
pericolosa.
Per evitare il rischio di scosse elettriche:
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• Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la
riconfigurazione del prodotto durante un temporale.
• Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a
terra.
• Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per
questo prodotto.
• Se possibile, utilizzare solo una mano per collegare o scollegare i cavi di segnale.
• Non accendere assolutamente apparecchiature in presenza di incendi, perdite d'acqua o danno
strutturale.
• Scollegare i cavi di alimentazione, i sistemi di telecomunicazione, le reti e il modem prima di aprire i
coperchi del dispositivo, salvo istruzioni contrarie relative alle procedure di installazione e
configurazione.
• Collegare e scollegare i cavi come descritto nella seguente tabella quando vengono effettuate
operazioni di installazione, spostamento o apertura dei coperchi di questo prodotto o delle unità
collegate.
Per collegarsi Per scollegarsi
1. SPEGNERE le apparecchiature.
2. Innanzitutto, collegare tutti i cavi alle unità.
3. Collegare i cavi di segnale ai connettori.
4. Collegare i cavi di alimentazione alla presa.
5. Accendere l'unità.
1. SPEGNERE le apparecchiature.
2. Innanzitutto, rimuovere i cavi di alimentazione dalla
presa.
3. Rimuovere i cavi di segnale dai connettori.
4. Rimuovere tutti i cavi dalle unità.
ATTENZIONE:
Quando si sostituisce la batteria al litio, utilizzare solo il Numero parte 45C1566 o un tipo di batteria
equivalente consigliato dal produttore. Se sul sistema è presente un modulo che contiene una batteria
al litio, sostituirlo solo con un tipo di modulo dello stesso tipo della stessa casa di produzione. La
batteria contiene litio e può esplodere se usata, maneggiata o smaltita in modo non corretto.
Non:
• Gettare o immergere la batteria nell'acqua
• Riscaldarla ad una temperatura superiore ai 100 gradi C (212 gradi F)
• Smontarla, ricaricarla o tentare di ripararla
Le batterie usate vanno smaltite in accordo alla normativa in vigore (DPR 915/82 e successive
disposizioni e disposizioni locali).
ATTENZIONE:
Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o
trasmittenti), tener presente quanto segue:
Chapter 1. Important safety information 21
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• Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni
1
2
laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica.
• L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale
possono provocare l'esposizione a radiazioni pericolose.
PERICOLO
Alcune unità laser contengono un diodo laser di Classe 3A o Classe 3B. Tener presente quanto segue:
Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente
con strumenti ottici ed evitare l'esposizione al fascio.
≥18 kg ≥32 kg ≥55 kg
ATTENZIONE:
Prestare attenzione nel sollevare l'apparecchiatura.
ATTENZIONE:
Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non
disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di
alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione
siano scollegati dalla fonte di alimentazione.
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Chapter 1. Important safety information 23
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1
2
PELIGRO
La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser
peligrosa.
Para evitar el riesgo de descarga eléctrica:
• No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o
reconfiguración de este producto durante una tormenta eléctrica.
• Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y
conectadas a tierra.
• Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente
debidamente cableadas.
• Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal.
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• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales.
• Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los
módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo
contrario en los procedimientos de instalación y configuración.
• Conecte y desconecte los cables, como se describe en la tabla siguiente, cuando instale, mueva o
abra las cubiertas de este producto o de los dispositivos conectados.
Para conectar Para desconectar
1. APÁGUELO todo.
2. En primer lugar, conecte todos los cables a los
dispositivos.
3. Conecte los cables de señal a los conectores.
4. Enchufe los cables de alimentación a las tomas de
corriente.
5. Encienda el dispositivo.
1. APÁGUELO todo.
2. En primer lugar, desenchufe los cables de
alimentación de las tomas de corriente.
3. Desconecte los cables de señal de los conectores.
4. Desconecte todos los cables de los dispositivos.
PRECAUCIÓN:
Cuando sustituya una batería de litio, utilice solamente una batería número de pieza 45C1566 u otra
de tipo equivalente recomendada por el fabricante. Si su sistema dispone de un módulo que contiene
una batería de litio, reemplácelo sólo con el mismo tipo de módulo, del mismo fabricante. La batería
contiene litio y puede explotar si no se utiliza, manipula o desecha correctamente.
No debe:
• Arrojarla al agua o sumergirla en ella
• Exponerla a temperaturas superiores a 100°C (212°F)
• Repararla o desmontarla
Deshágase de la batería según especifiquen las leyes o normas locales.
PRECAUCIÓN:
Cuando haya productos láser (como unidades de CD-ROM, unidades de DVD, dispositivos de fibra
óptica o transmisores) instalados, tenga en cuenta lo siguiente:
• No quite las cubiertas. Si quita las cubiertas del producto láser, podría quedar expuesto a radiación
láser peligrosa. Dentro del dispositivo no existe ninguna pieza que requiera servicio técnico.
• Si usa controles o ajustes o realiza procedimientos que no sean los especificados aquí, podría
exponerse a radiaciones peligrosas.
PELIGRO
Chapter 1. Important safety information 25
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Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo
1
2
siguiente:
Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con
instrumentos ópticos, y evite exponerse directamente al rayo láser.
≥18 kg ≥32 kg ≥55 kg
PRECAUCIÓN:
Adopte procedimientos seguros al levantar el equipo.
PRECAUCIÓN:
El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de
alimentación no desconectan la corriente eléctrica suministrada al dispositivo. Además, el dispositivo
podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo,
asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente.
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Chapter 2. Important service information
Strategy for replacing FRUs
Before replacing parts:
Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before you replace any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before you
complete the service action.
To download and install software fixes, drivers, and UEFI BIOS, go to
the instructions on the screen.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs might be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
https://support.lenovo.com and follow
Strategy for replacing a hard disk drive or a solid-state drive
Always try to run a low-level format operation before replacing a hard disk drive or a solid-state drive. This
will cause all customer data on the drive to be lost. Ensure that the customer has a current backup of the
data before you perform this task.
Attention: The drive startup sequence in the computer you are servicing might have been changed. Be
extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect
drive, data or programs can be overwritten.
Important notice for replacing a system board
Some components mounted on a system board are very sensitive. Improper handling of a system board can
cause damage to those components, and may cause a system malfunction.
Attention: When handling a system board:
• Do not drop a system board or apply any excessive force to it.
• Avoid rough handling of any kind.
• Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA)
chipset.
How to use error codes
Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed,
begin the diagnosis with the first error code. Whatever causes the first error code might also cause false error
© Copyright Lenovo 2019 27
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codes. If no error code is displayed, see whether the error symptom is listed in the “Symptom-to-FRU Index”
section.
Strategy for replacing FRUs for CTO, special-bid, and standard models
This topic provides information about the model types and FRU identification.
Product definition
This topic introduces different model types and how to identify each type.
Dynamic Configure To Order (CTO) model
This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this
configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and
eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
The model is “CTO1” and the default country code is “WW” (example: 20AACTO1WW).
Special-bid model
This model is a unique configuration that has been negotiated between Lenovo and the customer. A unique
MTM consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided
to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not
designate a specific country or region. The custom model factsheet for the MTM indicates which country the
special-bid MTM is set up for. Special-bid offering is not generally announced.
Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country
code. The country code assigned is alphabetic and represents a designated country or region (example:
20AA0009UK).
FRU identification
To identify FRUs for a product, do the following:
1. Go to:
2. Type the Machine Type in the corresponding field to get a general FRU list, or type the Serial Number for
https://support.lenovo.com/partslookup
more detailed FRU information.
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Chapter 3. Product overview
Front
1. Optical drive eject button* 2. Optical drive activity indicator*
3. Power button 4. Storage drive activity indicator
5. SD-card reader slot*
7. Headphone connector
9. USB 3.1 Gen 1 connectors (2) 10. ThinkCentre
11. Internal speaker*
6. Microphone connector
8. USB 3.1 Gen 2 connectors (2)
®
LED
* for selected models
© Copyright Lenovo 2019 29
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Rear
1. Audio line-in connector 2. Audio line-out connector
3. Microphone connector
5. VGA-out connector 6. DisplayPort
7. USB 3.1 connectors Gen 1 8. USB 3.1 connectors Gen 1
9. USB 2.0 connectors (2) 10. PS/2 keyboard connector
11. PS/2 mouse connector 12. PCI-Express card area
13. Smart cable clip slots (2)* 14. Security-lock slot
15. Padlock loop 16. Ethernet connector
17. Power cord connector
4. Serial connector
®
1.2 out connectors (2)
* for selected models
Lock the computer
Note: You are responsible for evaluating, selecting, and implementing the locking device and security
feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance
of the locking device and security feature. You can purchase computer locks from Lenovo.
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Padlock
Locking the computer cover through a padlock prevents unauthorized access to the inside of your computer.
Kensington-style cable lock
Lock your computer to a desk, table, or other fixtures through a Kensington-style cable lock.
Chapter 3. Product overview 31
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Chapter 4. Service checkout and symptom-to-FRU index
This chapter provides information about general service checkout and symptom-to-FRU index.
Service checkout
Attention: The drives in the computer you are servicing might have been rearranged or the drive startup
sequence changed. Be extremely careful during write operations such as copying, saving, or formatting.
Data or programs can be overwritten if you select an incorrect drive.
General error messages appear if a problem or conflict is found by a program, the operating system, or both.
For an explanation of these messages, refer to the information supplied with that software package.
Use the following procedure to help determine the cause of the problem:
1. Turn off the computer and all external devices.
2. Check all cables and power cords.
3. Set all display controls to the middle position.
4. Turn on all external devices.
5. Turn on the computer.
• Look for displayed error codes.
• Listen for beep codes.
• Look for readable instructions or a main menu on the display.
If you did not receive the correct response, proceed to step 6 on page 33.
If you do receive the correct response, proceed to step 7 on page 33.
6. Look at the following conditions and follow the instructions:
• If you hear beep codes during POST, go to “Beep symptoms” on page 35.
• If the computer displays a POST error, go to “POST error codes” on page 36.
• If the computer hangs and no error is displayed, continue at step 7 on page 33.
7. Run the Diagnostic programs. See “Diagnostics” on page 49.
• If you receive an error, replace the part that the diagnostic program calls out.
• If the test stops and you cannot continue, replace the last device tested.
Problem determination tips
Due to the variety of hardware and software combinations that can be encountered, use the following
information to assist you in problem determination. If possible, have this information available when
requesting assistance from Service Support and Engineering functions.
• Machine type and model
• Processor or hard disk drive upgrades
• Failure symptom
– Do diagnostics indicate a failure?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
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– If it has been working, what changes were made prior to its failing?
– Is this the original reported failure?
• Diagnostics version
– Type and version level
• Hardware configuration
– Print (print screen) configuration currently in use
– BIOS level
• Operating system software
– Type and version level
Notes: To eliminate confusion, identical systems are considered identical only if they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the same locations
4. Have the same address jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Diagnostic Diskettes (version)
7. Have the same configuration options set in the system
8. Have the same setup for the operating system control files
Comparing the configuration and software set-up between “working and non-working” systems will often
lead to problem resolution.
Symptom-to-FRU index
The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.
Always begin with “Service checkout” on page 33. This index can also be used to help you decide which
FRUs to have available when servicing a computer. If you are unable to correct the problem using this index,
go to “Undetermined problems” on page 39.
Notes:
• The Symptom-to-FRU index is not specific to any machine type and are applicable to all ThinkCentre computers.
• If you have both an error message and an incorrect audio response, diagnose the error message first.
• If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a
POST error message, diagnose the POST error message first.
• If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
Hard disk drive boot error
A hard disk drive boot error can have the following causes.
Error FRU/Action
The start-up drive is not in the boot sequence in
configuration.
Check the configuration and ensure that the start-up drive
is in the boot sequence.
No operating system installed on the boot drive. Install an operating system on the boot drive.
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Error FRU/Action
The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following:
1. Attempt to back up the data on the failing hard disk
drive.
2. Using the operating system programs, format the
hard disk drive.
The drive is defective. Replace the hard disk drive.
Power supply problems
If you suspect a power problem, use the following procedures.
Check/Verify
Check the following for proper installation.
• Power cord
• On/Off switch connector
• On/Off switch power supply connector
• System board power supply connectors
• Microprocessor connection
Check the power cord for continuity.
Check the power-on switch for continuity. Power-on switch
FRU/Action
Reseat connectors
Power cord
Beep symptoms
Beep symptoms are tones or a series of tones separated by pauses (intervals without sound) during POST.
The following table describes the beep symptoms.
Beep symptom
2 short beeps: common POST error Common POST error code. See the detailed failure
3 short and 1 long beeps: DRAM memory error Perform the following actions in order:
FRU/Action
information in “POST error codes” on page 36.
1. Make sure that the memory modules are properly
seated in the memory slots.
2. Replace the memory modules.
3. Replace the system board (for trained service
personnel only).
4 long beeps: insufficient shadow RAM resources for
option ROM (error code: 8998) or PCIe/PCI MMIO
(memory mapped input/output) resources (error code:
8999)
2 long and 3 short beeps: graphics card error Perform the following actions in order:
See the detailed failure information in “POST error codes”
on page 36.
1. Make sure that the graphics cards are properly
seated in the slots.
2. Replace the graphics cards.
3. Replace the system board (for trained service
personnel only).
Chapter 4. Service checkout and symptom-to-FRU index 35
Page 42
POST error codes
Each time you turn on the system, it performs a series of tests that check the operation of the system and
some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following
operations:
• Some basic system-board operations
• Memory operation
• Video operation
• Whether the boot drive is working
If the POST detects a problem, an error message appears on the screen. A single problem might cause
several error messages to appear. When you correct the cause of the first error message, the other error
messages probably will not appear on the screen the next time.
Error code
0135
0211 Keyboard not found This error message is displayed when
0164 Memory size decreased
1762
1820 More than one external fingerprint
POST error message Description/Action
CPU fan failure
System fan failure
Power fan failure
Front fan failure
Rear fan failure
Auxiliary fan failure
ODD fan failure
SATA device configuration change
has occurred
reader is attached. Turn off and
remove all but the reader that you set
up within your main operating
system.
This error message is displayed
when a fan fails and the system
might be overheating.
Press F10 to exit.
no keyboard is detected.
This error message is displayed
when the memory size is
decreased.
Press F10 to exit.
This error message is displayed
when a hard disk drive change or
an optical drive change has been
made.
Press F10 to exit.
This error message is displayed
when more than one external
fingerprint reader is connected to
the computer.
Turn off and remove all but the
reader that you set up within your
main operating system.
1962 No operating system found. Boot
sequence will automatically repeat.
36 M75s-1 Hardware Maintenance Manual
This error occurs only after the
POST is completed.
Press any key to repeat boot
sequence.
Page 43
8998 Not enough shadow RAM resources
for OPTION ROM, not all devices
initialized. Suggest to remove some
add-on cards, or change to UEFI
mode in BIOS setup.
This error message is displayed
when the shadow RAM resources
for option ROM are insufficient.
If the legacy option ROM is
insufficient, remove some add-in
cards.
For the system that supports
UEFI, set UEFI as the first priority
or disable CSM in BIOS setup.
8999
Not enough PCIe/PCI MMIO
resources. Currently only one video
card is enabled. Remove some PCIe
cards, or enter BIOS Setup and
enable “Above 4GB Decode”
Miscellaneous error conditions
Message/Symptom
Changing display colors Display/Monitor
Computer will not power-off. See “Hard disk drive boot
error” on page 34.
Computer will not RPL from server
Computer will not perform a Wake On LAN
®
(if applicable)
FRU/Action
1. Power Switch
2. System Board
3. Riser card, if installed.
1. Ensure that the network is in startup sequence as the
first device or the first device after diskette.
2. Ensure that the network adapter is enabled for RPL.
3. Network adapter (Advise network administrator of
new MAC address)
1. Check the power supply and signal cable
connections to the network adapter.
2. Ensure that the operating system settings are set to
enable Wake on LAN.
3. Ensure that the Wake On LAN feature is enabled in
Setup/Configuration.
4. Ensure that the network administrator is using the
correct MAC address.
5. Ensure no interrupt or I/O address conflicts.
6. Network adapter (advise network administrator of
new MAC address)
This error message is displayed
when the PCIe/PCI MMIO
(memory mapped input/output)
resources are insufficient.
For the 32-bit operating system,
remove some add-in cards.
For the 64-bit operating system,
enable Above 4 GB Decode in
BIOS setup.
Dead computer. See “Hard disk drive boot error” on page
34.
1. Power Supply
2. System Board
Chapter 4. Service checkout and symptom-to-FRU index 37
Page 44
Message/Symptom
Diskette drive in-use light remains on or does not light
when drive is active.
Blank screen except for flashing cursor.
Incorrect memory size during POST
FRU/Action
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
1. System Board
2. Primary Hard Disk Drive
3. Hard Disk Drive Cable
1. Run the Memory tests.
2. Memory Module
3. System Board
"Insert a Diskette" icon appears with a known-good
diagnostics diskette in the first 3.5-inch diskette drive.
Intensity or color varies from left to right of characters and
color bars
No power or fan not running
Non-system disk or disk error-type message with a
known-good diagnostic diskette.
Other display symptoms not listed above (including blank
or illegible display)
Power-on indicator or hard disk drive in-use light not on,
but computer works correctly
Printer problems
1. System Board
2. Diskette Drive Cable
3. Network Adapter
1. Display
2. Video adapter (if present)
3. System Board
1. See “Hard disk drive boot error” on page 34.
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
1. Display
2. System Board
1. Power switch/LED assembly
2. System Board
1. Printer
2. System Board
Program loads from the hard disk with a known-good
diagnostics diskette in the first 3.5-inch diskette drive
RPL computer cannot access programs from its own hard
disk.
38 M75s-1 Hardware Maintenance Manual
1. Run the Setup Utility program and check the Startup
sequence.
2. Diskette Drive
3. Diskette Drive Cable
4. System Board
5. Power Supply
1. If the network administrator is using LCCM Hybrid
RPL, check the startup sequence:
a. First device - network
b. Second device - hard disk
2. Hard disk drive
Page 45
Message/Symptom
RPL computer does not RPL from server
FRU/Action
1. Check the startup sequence.
2. Check the network adapter LED status.
Serial or parallel connector device failure (system board
connector)
Serial or parallel connector device failure (adapter
connector)
Some or all keys on the keyboard do not work
1. External Device Self-Test OK?
2. External Device
3. Cable
4. System Board
1. External Device Self-Test OK?
2. External Device
3. Cable
4. Alternate Adapter
5. System Board
1. Keyboard
2. Keyboard Cable
3. System Board
Undetermined problems
This section provides instructions on how to find out the failing devices or adapters.
1. Turn off the computer.
2. Remove or disconnect the following components (if installed) one at a time.
a. External devices (modem, printer, or mouse)
b. Any adapters
c. Memory modules
d. Extended video memory
e. External Cache
f. External Cache RAM
g. Hard disk drive
h. Diskette drive
3. Turn on the computer to retest the system.
4. Repeat steps 1 through 3 until you find the failing device or adapter.
If all devices and adapters have been removed, and the problem continues, replace the system board. See
“System board” on page 105.
Chapter 4. Service checkout and symptom-to-FRU index 39
Page 46
40 M75s-1 Hardware Maintenance Manual
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Chapter 5. Troubleshooting, diagnostics, and recovery
This chapter provides solutions to resolve computer problems. Use the basic procedure as a starting point
for resolving computer problems.
Basic procedure for resolving computer problems
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
1. Check that:
a. The cables for all connected devices are connected correctly and securely.
b. All components have been reassembled correctly.
c. All connected devices that require ac power are connected to properly grounded and working
electrical outlets.
d. All connected devices are enabled in UEFI BIOS.
2. Use an antivirus program to see if the computer has been infected by a virus. If the program detects a
virus, remove the virus.
3. Go to “Troubleshooting” on page 41 and follow the instructions for the type of problem you are
experiencing.
4. Run the diagnostic program. See “Diagnostics” on page 49.
5. Recover your operating system. See “Recovery” on page 50.
6. If the problem persists, contact Lenovo.
Troubleshooting
Use the troubleshooting information to find solutions to problems that have definite symptoms.
© Copyright Lenovo 2019 41
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Startup problems
Problem Solution
• Ensure that the power cord is correctly connected to the rear of the
computer and to a working electrical outlet.
The computer does not start up when you
press the power button.
The operating system does not start up from
the correct storage drive or fails to start up
• If the computer has a secondary power switch on the rear of the
computer, ensure that it is switched on.
• The power indicator on the front of the computer is on.
• The computer voltage matches the voltage available at the
electrical outlet for your country or region.
• Ensure that all storage drive signal cables and power cables are
connected correctly.
• Ensure that the storage drive the computer starts up from is listed
as the first startup device in UEFI BIOS.
• In rare cases, the storage drive with the operating system might get
corrupted or damaged. In such cases, you might need to replace
the storage drive.
• If the computer is installed with an Optane memory:
– Ensure that the Optane memory is not removed.
– Ensure that the Optane memory is not damaged. Check the
Optane memory using diagnostic tools.
The computer beeps multiple times before
the operating system starts up.
Ensure that no keys are stuck.
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Audio problems
Problem Solution
• If you are using powered external speakers that have an On/Off
control, ensure that:
– The On/Off control is set to the On position.
– The speaker power cable is connected to a properly grounded,
• If your external speakers have a volume control, ensure that the
volume is not set too low.
• Click the volume icon in the Windows notification area on the
taskbar. Check the speaker and volume settings. Do not mute the
speaker or set the volume at a very low level.
• If your computer has a front audio panel, ensure that the volume is
not set too low.
The audio cannot be heard on the Windows
operating system.
• Ensure that your external speakers (and headphones, if used) are
connected to the correct audio connector on the computer. Most
speaker cables are color-coded to match the audio connector.
Note: When external-speaker or headphone cables are connected
to the audio connector, the internal speaker, if present, is disabled.
In most cases, if an audio adapter is installed in one of the
expansion slots, the audio function built into the system board is
disabled. Therefore, you must use the audio connectors on the
audio adapter.
• Ensure that the program you are running is designed for use in the
Microsoft Windows operating system. If the program is designed to
run in DOS, the program does not use the Windows sound feature.
The program must be configured to use SoundBlaster Pro or
SoundBlaster emulation.
• Ensure that the audio device drivers are correctly installed.
functional ac electrical outlet.
The sound does not come from the headset
or headphones.
The sound comes from one of the external
speakers.
1. Exit the application that uses the sound device (for example,
Windows Media Player).
2. Right-click the volume icon in the Windows notification area on
the taskbar.
3. Click Playback devices.
4. Select the headset or headphones, and then click Set Default.
5. Click OK.
• Ensure that the speaker cable is inserted completely into the
connector on the computer.
• Ensure that the cable that connects the left speaker to the right
speaker is securely connected.
• Ensure that the balance settings are set correctly.
1. Right-click the volume icon in the Windows notification area
on the taskbar. Then, click Open Volume Mixer and select the
desired speaker.
2. Click the speaker icon on top of the volume control, and then
click the Levels tab.
Chapter 5. Troubleshooting, diagnostics, and recovery 43
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Network problems
Note: The Wi-Fi and Bluetooth features are optional.
Problem Solution
• Connect the cable from the Ethernet connector to the RJ45
connector of the hub.
• Enable the Ethernet LAN feature in UEFI BIOS.
• Enable the Ethernet LAN adapter.
1. Go to Control Panel and view by large icons or small icons.
2. Click Network and Sharing Center ➙ Change adapter
The computer cannot connect to an Ethernet
LAN.
When a Gigabit Ethernet model computer is
used at a speed of 1000 Mbps, the Ethernet
LAN connection fails or errors occur.
The Wake On LAN (WOL) feature does not
work.
3. Right-click the Ethernet LAN adapter icon and click Enable.
• Update or reinstall the Ethernet LAN driver.
• Install all networking software that is necessary for your network
environment. Check with your LAN administrator for the necessary
networking software.
• Set the same duplex for the switch port and the adapter. If you
configured the adapter for full duplex, ensure that the switch port is
also configured for full duplex. Setting a wrong duplex mode might
degrade performance, cause data loss, or result in lost
connections.
Connect the network cable to the Ethernet connector using Category
5 wiring and a 100 BASE-T hub/switch (not 100 BASE-X).
Enable the Wake On LAN feature in UEFI BIOS.
settings.
The Wi-Fi feature does not work.
• Enable the Wi-Fi feature in UEFI BIOS.
• Enable all Wi-Fi devices.
1. Right-click the Start button to open the Start context menu.
2. Click Device Manager. Type the administrator password or
provide confirmation, if prompted.
3. Expand Network adapters to display all network devices.
4. Right-click each Wi-Fi device, and then click Enable device.
• Enable the Wi-Fi feature in Windows Settings.
1. Open the Start menu.
2. Click Settings ➙ Network & Internet ➙ Wi-Fi.
3. Enable the Wi-Fi feature.
• Update or reinstall the Wi-Fi driver.
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Problem Solution
• Enable the Bluetooth feature in UEFI BIOS.
• Enable all Bluetooth devices.
1. Right-click the Start button to open the Start context menu.
2. Click Device Manager. Type the administrator password or
3. Expand Bluetooth to display all Bluetooth devices. Right-click
The Bluetooth feature does not work.
4. Expand Network adapters to display all network devices.
• Turn on the Bluetooth radio.
1. Open the Start menu.
2. Click Settings ➙ Devices ➙ Bluetooth & other devices.
3. Turn on the Bluetooth switch to enable the Bluetooth feature.
• Update or reinstall the Bluetooth driver.
1. Exit the application that uses the sound device (for example,
Windows Media Player).
2. Right-click the volume icon in the Windows notification area on
Sound does not come from the Bluetooth
headset or headphones.
the taskbar.
3. Click Playback devices.
4. If you are using the headset profile, select Bluetooth Hands-free
Audio, and then click Set Default. If you are using the AV profile,
select Stereo Audio, and then click Set Default.
5. Click OK.
provide confirmation if prompted.
each Bluetooth device, and then click Enable device.
Right-click each Bluetooth device, and then click Enable
device.
Chapter 5. Troubleshooting, diagnostics, and recovery 45
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Performance problems
Problem Solution
Note: Depending on the volume of the storage drives and amount of
data stored on the storage drives, the disk-defragmentation process
might take up to several hours.
1. Close any open programs and windows.
2. Open the Start menu.
Excessive fragmented files exist on the
storage drives.
The free storage drive space is insufficient.
3. Click Windows System ➙ File Explorer ➙ This PC.
4. Right-click your C drive and then click Properties.
5. Click the Tools tab.
6. Click Optimize. Select the drive as desired, and then click
7. Follow the on-screen instructions.
• Clean out your Inbox, Sent Items, and Deleted Items folders from
your e-mail application.
• Clean up your C drive.
• Disable some Windows features or remove some unnecessary
programs.
Optimize.
1. Open the Start menu.
2. Click Windows System ➙ File Explorer ➙ This PC.
3. Right-click your C drive and then click Properties.
4. Check the amount of free space, and then click Disk Cleanup.
5. A list of unnecessary file categories is displayed. Select the
category you want to delete, and then click OK.
1. Go to Control Panel and view by large icons or small icons.
2. Click Programs and Features.
3. Do one of the following:
– To disable some Windows features, click Turn Windows
features on or off. Follow the on-screen instructions.
– To remove some unnecessary programs, select the
program you want to remove, and then click Uninstall/
Change or Uninstall.
The free memory space is insufficient.
46 M75s-1 Hardware Maintenance Manual
• Right-click a blank area on the taskbar and open Task Manager.
Then, end some tasks you are not performing.
• Install additional memory modules.
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Storage drive problems
Problem Solution
• Ensure that the signal cables and power cables for all the storage
drives are connected correctly.
• Ensure that the computer is configured correctly to support the
storage drives.
Some or all storage drives are missing from
the BIOS menu.
– If the computer is installed with SATA storage drives, ensure
– If the computer is installed with SAS storage drives, ensure that
CD or DVD problems
Problem Solution
• Ensure that the optical drive supports the CD or DVD.
• Ensure that the disc is inserted correctly, with its label up.
• Ensure that the disc you are using is clean. To remove dust or
fingerprints, wipe the disc clean with a soft cloth from the center to
the outside. Wiping a disc in a circular motion might cause loss of
data.
A CD or DVD does not work.
• Ensure that the power cable and signal cable are securely
connected to the drive.
• Ensure that the disc you are using is not scratched or damaged.
Try inserting another disc that you know works.
• If you have multiple CD or DVD drives installed (or a combination of
CD and DVD drives), try inserting the disc into the other drive. In
some cases, only one of the drives is connected to the audio
subsystem.
that the SATA storage drive enablement module (one to five
storage drives) is installed.
the SAS storage drive enablement module (one to five storage
drives) or the LSI MegaRAID SAS adapter is installed.
A bootable recovery medium, such as the
Product Recovery CD, cannot be used to
start your computer.
A black screen is displayed instead of the
DVD video.
A DVD movie does not play.
No audio or only an intermittent audio comes
out while a DVD movie is playing.
Ensure that the CD or DVD drive is set as the top priority of the boot
priority order in UEFI BIOS.
Note: On some computer models, the startup sequence is
permanently set and cannot be changed.
• Restart the DVD player program.
• Try a lower screen resolution or color depth.
• Close any open files, and then restart the computer.
• Ensure that the disc surface is clean and not scratched.
• Check the disc or package for regional coding. You might need to
purchase a disc with coding for the region where you are using the
computer.
• Check the volume control settings on the computer and on your
speakers.
• Ensure that the disc surface is clean and not scratched.
• Check all cable connections to and from the speakers.
• Use the DVD menu for the video to select a different audio track.
Chapter 5. Troubleshooting, diagnostics, and recovery 47
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Problem Solution
• Disable any background programs, such as AntiVirus or Desktop
The playback is slow or choppy.
A message indicating invalid disc or no disc
found is displayed.
Themes.
• Ensure that video resolution is less than 1152 x 864 pixels.
• Ensure that the disc is in the drive with the shiny side of the disc
facing down.
• Ensure that video resolution is less than 1152 x 864 pixels.
• Ensure that the DVD or CD is inserted into an appropriate optical
drive. For example, do not insert a DVD into a CD-only drive.
Serial connector problems
Problem Solution
• Connect the serial cable from the serial connector on the computer
to the serial device. If the serial device has its own power cord,
connect the power cord to a grounded electrical outlet.
• Turn on the serial device and keep the device online.
The serial connector cannot be accessed.
• Install any programs supplied with the serial device. Refer to the
documentation that comes with the serial device for more
information.
• If you added one serial-connector adapter, ensure that the adapter
is installed correctly.
USB device problems
Problem Solution
• Connect the USB cable from the USB connector to the USB
device. If the USB device has its own power cord, connect the
power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
A USB device cannot be accessed.
• Install any device drivers or programs supplied with the USB
device. Refer to the documentation that comes with the USB
device for more information.
• Disconnect and reconnect the USB connector to reset the USB
device.
• Ensure that the Smart USB Protection function is disabled in UEFI
BIOS.
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Software problems
Problem Solution
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with the computer.
Refer to the information supplied with the software for more
information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another
Some programs do not work as expected.
computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the
program or the help system of the program.
• Update the program.
• Uninstall the program and then reinstall it. To download a
program that is preinstalled on your computer, go to
support.lenovo.com
and follow the on-screen instructions.
https://
Diagnostics
Use diagnostic solutions to test hardware components and report operating-system-controlled settings that
interfere with the correct operation of your computer.
Lenovo diagnostic tools
This section introduces a set of Lenovo diagnostic tools. For more information, go to:
https://pcsupport.lenovo.com/lenovodiagnosticsolutions
UEFI diagnostic program
A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and
internal storage devices, view system information, and check and recover bad sectors on internal storage
devices.
To run the UEFI diagnostic program, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to “Basic procedure for resolving
computer problems” on page 41. If an error code is displayed, go to “Symptom-to-FRU index” on page
34 for error code descriptions and troubleshooting hints.
2. Repeatedly press and release the F10 key when turning on the computer. The main screen of the UEFI
diagnostic program is displayed.
3. Follow the instructions on the screen to use the diagnostic program.
The options on the main screen are as follows:
Chapter 5. Troubleshooting, diagnostics, and recovery 49
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Table 1. Items on the main screen of the UEFI diagnostic program
DIAGNOSTICS TOOLS
• CPU [1]
• DISPLAY [2]
• KEYBOARD [3]
• MEMORY [4]
• MOTHERBOARD [5]
• MOUSE [6]
• PCI EXPRESS [7]
• STORAGE [8]
• RUN ALL [R]
• SYSTEM INFORMATION [F1]
• BAD BLOCK RECOVERY [F2]
• SMART INFORMATION [F3]
Recovery
This section introduces the recovery information of the Windows 10 operating system. Ensure that you read
and follow the on-screen recovery instructions. The data on your computer might be deleted during the
recovery process. To avoid data loss, make a backup copy of all the data that you want to keep.
Restore system files and settings to an earlier point
1. Go to Control Panel and view by large icons or small icons.
2. Click Recovery ➙ Open System Restore. Then, follow the on-screen instructions.
Restore your files from a backup
Note: If you use the File History tool to restore your files from a backup, ensure that you backed up your
data earlier with the tool.
1. Go to Control Panel and view by large icons or small icons.
2. Click File History ➙ Restore personal files. Then, follow the on-screen instructions.
Reset your computer
In the resetting process, you can choose to keep your files or remove them when you reinstall the operating
system.
Note: The items in the graphical user interface (GUI) might change without notice.
1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery.
2. In the Reset this PC section, click Get started.
3. Follow the on-screen instructions to reset your computer.
Use advanced options
1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a preferred option from the following list, and then follow the on-screen instructions.
• Restore the Windows operating system from a restore point recorded on your computer.
• Restore the Windows operating system from a specific system image.
• Fix problems that prevent the Windows operating system from loading.
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• Use the Command Prompt for advanced troubleshooting.
• Change the UEFI firmware settings on your computer.
• Change the startup settings of the Windows operating system.
• Go back to the previous build.
Windows automatic recovery
Note: Ensure that your computer is connected to ac power during the recovery process.
The Windows recovery environment on your computer operates independently from the Windows 10
operating system. It enables you to recover or repair the operating system even if the Windows 10 operating
system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then,
you can choose repair and recovery options by following the on-screen instructions.
Create and use a recovery USB device
It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows
recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the
preinstalled Windows recovery programs are damaged. If you did not create a recovery USB drive as a
precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
For a list of the Lenovo Support phone numbers for your country or region, go to:
https://pcsupport.lenovo.com/supportphonelist
Create a recovery USB drive
Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
1. Ensure that your computer is connected to ac power.
2. Prepare a USB drive with capacity of at least 16 GB. The actual USB capacity required depends on the
size of the recovery image.
3. Connect the prepared USB drive to the computer.
4. Type recovery in the search box. Then, click Create a recovery drive.
5. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
6. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Use the recovery USB drive
If your computer cannot be started, go to
the problem by yourself. If the problem persists, use the recovery USB drive to recover your computer.
1. Ensure that your computer is connected to ac power.
2. Connect the recovery USB drive to the computer.
3. Turn on or restart the computer. When the logo screen is displayed, press F12. The Boot Menu window
opens.
4. Select the recovery USB drive as the boot device.
5. Click Troubleshoot to display optional recovery solutions.
6. Select a recovery solution as desired. Then, follow the on-screen instructions to complete the process.
https://pcsupport.lenovo.com/supportphonelist first to try to solve
Chapter 5. Troubleshooting, diagnostics, and recovery 51
Page 58
Update the device driver
Attention: Reinstalling device drivers will change the current configuration of the computer.
You should download the latest driver for a component when you notice poor performance from that
component or when you added a component. This action might eliminate the driver as the potential cause of
a problem. Download and install the latest driver by one of the following methods:
• From Lenovo Vantage:
Open Lenovo Vantage to check the available update packages. If the latest UEFI BIOS update package is
available, follow the on-screen instructions to download and install the package.
• From the Lenovo Support Web site:
Go to
https://support.lenovo.com and select the entry for your computer. Then, follow the on-screen
instructions to download and install necessary drivers and software.
• From Windows Update:
Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is
recommended that you get device drivers from Lenovo.
1. Open the Start menu.
2. Click Settings ➙ Update & Security ➙ Windows Update.
3. Follow the on-screen instructions.
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Chapter 6. Hardware removal and installation
This chapter provides instructions on how to remove and install hardware for your computer.
Handling static-sensitive devices
Do not open the static-protective package containing the new part until the defective part has been removed
and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage
computer components and options.
When you handle options and other computer components, take these precautions to avoid static-electricity
damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle options and other computer components carefully. Handle PCI/PCIe cards, memory
modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.
• Prevent others from touching the options and other computer components.
• Touch the static-protective package containing the part to a metal expansion-slot cover or other
unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the
package and your body before you install or replace a new part.
• When possible, remove the new part from the static-protective package, and install it directly in the
computer without setting the part down. When this is not possible, place the static-protective package on
a smooth, level surface and place the part on the package.
• Do not place the part on the computer cover or other metal surface.
Service tool kit
Ensure that the following common service tool kit is prepared before you service the computer.
No. Tool name Tool type
1 Phillips-head screwdriver
2
3 Pry tools
4
5 Isolated tweezers
6 Hexagonal socket
7
8 Polyamide tape Consumable tool
9 Mylar tape
10 Eraser Consumable tool
11 Electrical tape Consumable tool
12 Double-sided tape Consumable tool
13
Torx-head screwdriver (for new Intel Xeon CPUs) Common tool
Conductive tweezers Common tool
Silicone grease Consumable tool
Conductive tape Consumable tool
Common tool
Common tool
Common tool
Common tool
Consumable tool
© Copyright Lenovo 2019 53
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Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air
gaps. The hexagonal socket is used to pick up the antenna connectors.
Major FRUs and CRUs
Your computer contains the following types of CRUs and FRUs:
• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by
trained service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill
level. Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer’s machine.
• FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers
choose to replace the FRUs by themselves, the product warranty might be affected.
54 M75s-1 Hardware Maintenance Manual
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Number Description Self-service CRU Optional-service CRU
10
11
12
13
14
15
16
17
1
2
3
4
5
6
7
8
9
Computer cover
Wi-Fi card shield* No Yes
Memory module Yes No
Microprocessor No No
System board
Coin-cell battery
Wi-Fi card* No Yes
M.2 solid-state drive* Yes No
M.2 solid-state drive bracket* Yes No
Secondary storage drive bracket
Secondary storage drive (a 2.5- inch storage
Yes No
No No
Yes No
Yes No
Yes No
drive)
Internal speaker* No No
Card reader*
No No
Optical drive cable* No No
Power button board No No
Front I/O bracket No No
Optical drive bracket*
Yes No
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Thermal sensor No No
ThinkCentre LED dot
No No
Optical drive* Yes No
Keyboard* Yes No
Mouse* Yes No
Power cord Yes No
Primary storage drive (a 2.5-inch or 3.5-inch
Yes No
storage drive)
Storage converter Yes No
Primary storage drive bracket No No
Storage drive cable
No No
Dust shield* Yes No
Front bezel Yes No
Vertical stand* Yes No
Power supply assembly No Yes
Chassis No No
Wi-Fi antennas (2)*
No No
34
35
PCI Express card*
Yes No
Cover presence switch (intrusion switch)* No No
Chapter 6. Hardware removal and installation 55
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Number Description Self-service CRU Optional-service CRU
36
37
Heat sink and fan assembly No No
Heat sink fan duct No No
* for selected models
For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go
to:
http://www.lenovo.com/serviceparts-lookup
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System board
1 4-pin power connector 2 Microprocessor socket
3 Microprocessor fan connector
5 Memory slot (DIMM2) 6 Memory slot (DIMM3)
7 Memory slot (DIMM4)
9 Power button board connector
11 SATA power connectors (2)
13 Coin-cell battery 14 FCH
15 SATA 3.0 connectors (3) 16 Clear CMOS (Complementary Metal Oxide
4 Memory slot (DIMM1)
8 Auxiliary fan connector 2
10 Storage drive activity indicator
12 10-pin power connector
Semiconductor)/Recovery jumper
17 Auxiliary fan connector 1
19 Thermal sensor connector 20 M.2 solid-state drive slot
21 Cover presence switch connector (intrusion switch
18 ThinkCentre LED connector
22 Front USB 2.0 connector (card reader connector)
connector)
23 Front USB 2.0 connector
25 Serial (COM2) connector 26 PCI card slot
27 Buzzer
24 Parallel connector
28 PCI Express x1 card slots (2)
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29 M.2 Wi-Fi card slot
31 System fan connector
30 PCI Express x16 graphics card slot
Removing and installing hardware
This section provides instructions on how to remove and install hardware for your computer. You can expand
the capabilities of your computer and maintain your computer by removing or installing hardware.
Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter
1 “Important safety information” on page 1.
Vertical stand
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Turn off the computer and remove all connected devices and cables.
2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer.
3. Unlock any locking device that secures the computer cover. See “Lock the computer” on page 30.
4. Remove the vertical stand.
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5. Disassemble the vertical stand.
6. Assemble the vertical stand.
Chapter 6. Hardware removal and installation 59
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7. Install the vertical stand.
8. Reconnect the power cord and all disconnected cables to the computer.
Note: If a locking device is available, use it to lock the computer.
Dust shield
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Turn off the computer and remove all connected devices and cables.
2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer.
3. Unlock any locking device that secures the computer cover. See “Lock the computer” on page 30.
4. Remove the vertical stand. See “Vertical stand” on page 58.
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5. Remove the dust shield.
6. Install the dust shield.
7. Reinstall all the removed parts. Then, reconnect the power cord and all disconnected cables to the
computer.
Note: If a locking device is available, use it to lock the computer.
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Computer cover
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Turn off the computer and remove all connected devices and cables.
2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer.
3. Unlock any locking device that secures the computer cover. See “Lock the computer” on page 30.
4. Remove the vertical stand. See “Vertical stand” on page 58.
5. Remove the dust cover. See “Dust shield” on page 60.
6. Lay down the computer so that the computer cover facing up.
7. Remove the computer cover.
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8. Install the computer cover.
9. Place the computer in an upright position.
10. Reinstall all the removed parts. Then, reconnect the power cord and all disconnected cables to the
computer.
Note: If a locking device is available, use it to lock the computer.
Front bezel
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
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3. Remove the front bezel.
4. Install the front bezel.
5. Reinstall all the removed parts.
6. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
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Optical drive
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Disconnect the signal cable and the power cable from the optical drive.
5. Remove the optical drive.
6. Remove the optical drive bracket.
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7. Install the optical drive bracket.
8. Install the optical drive.
9. Connect the signal cable and the power cable to the new optical drive.
10. Reinstall all the removed parts.
11. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
Pivot the drive bay assembly upward and downward
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
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Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward.
5. Pivot the drive bay assembly downward.
6. Reinstall all the removed parts.
7. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
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Note: If a locking device is available, use it to lock the computer.
Primary storage drive (a 2.5-inch or 3.5-inch storage drive)
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and
permanent loss of data.
• When handling the internal storage drive, observe the following guidelines:
• Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for
frequent changes or replacement.
• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep.
• Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get
damaged.
• Do not apply pressure to the internal storage drive.
• Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage
drive on a soft material, such as cloth, to absorb physical shocks.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Disconnect the signal cable and the power cable from the primary storage drive.
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6. Remove the primary storage drive.
7. Remove the 3.5-inch primary storage drive from the primary storage drive bracket.
Note: If you replace the 2.5-inch primary storage drive, skip this step.
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8. Install the 3.5-inch primary storage drive to primary storage drive bracket.
Note: If you replace the 2.5-inch primary storage drive, skip this step.
9. Remove the 2.5-inch primary storage drive from the storage converter.
Note: If you replace the 3.5-inch primary storage drive, skip this step.
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10. Install the 2.5-inch primary storage drive to the storage converter.
Note: If you replace the 3.5-inch primary storage drive, skip this step.
11. Install the primary storage drive.
12. Connect the signal cable and the power cable to the new primary storage drive.
13. Reinstall all removed parts.
14. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
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2.5-inch secondary storage drive
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and
permanent loss of data.
• When handling the internal storage drive, observe the following guidelines:
• Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for
frequent changes or replacement.
• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep.
• Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get
damaged.
• Do not apply pressure to the internal storage drive.
• Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage
drive on a soft material, such as cloth, to absorb physical shocks.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Disconnect the signal cable and the power cable from the primary storage drive.
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6. Remove the outer 2.5-inch secondary storage drive bracket.
7. Remove the inner 2.5-inch secondary storage drive bracket.
8. Remove the 2.5-inch secondary storage drive.
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9. Install the 2.5-inch secondary storage drive.
10. Install the inner 2.5-inch secondary storage drive bracket.
11. Install the outer 2.5-inch secondary storage drive bracket.
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12. Connect the signal cable and the power cable to the new 2.5-inch secondary storage drive.
13. Reinstall all removed parts.
14. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
M.2 solid-state drive
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and
permanent loss of data.
• When handling the internal storage drive, observe the following guidelines:
• Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for
frequent changes or replacement.
• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep.
• Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get
damaged.
• Do not apply pressure to the internal storage drive.
• Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage
drive on a soft material, such as cloth, to absorb physical shocks.
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Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Depending on your computer model, refer to one of the following to replace the M.2 solid-state drive.
6. Refer to the following steps to replace the type 1 M.2 solid-state drive.
• Pull out the stopper.
• Remove the M.2 solid-state drive.
• Install the M.2 solid-state drive.
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• Insert the stopper.
7. Refer to the following steps to replace the type 2 M.2 solid-state drive.
• Pull out the stopper.
• Remove the M.2 solid-state drive.
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• Install the M.2 solid-state drive.
• Insert the stopper.
8. Reinstall all removed parts.
9. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
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Coin-cell battery
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
DANGER
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery
contains a small amount of harmful substance. To avoid possible injury:
• Replace only with a battery of the type recommended by Lenovo.
• Keep the battery away from fire.
• Do not expose it to excessive heat.
• Do not expose it to water or rain.
• Do not short-circuit it.
• Do not drop, crush, puncture the battery, or make it subject to strong forces. Battery abuse or
mishandling can cause the battery to overheat, which can cause gasses or flame to "vent" from
the battery or coin-cell battery.
Note: To dispose of the coin-cell battery, refer to “Lithium coin-cell battery notice” in the Safety and
Warranty Guide.
Your computer has a special type of memory that maintains the date, time, and settings for built-in features,
such as parallel connector assignments (configurations). A coin-cell battery keeps this information active
when you turn off the computer.
The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell
battery lasts forever. If the coin-cell battery fails, the date, time, and configuration information (including
passwords) is lost. An error message is displayed when you turn on the computer.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Remove the coin-cell battery.
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6. Install the coin-cell battery.
7. Reinstall all removed parts.
8. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
Memory module
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Ensure that you follow the installation order for memory modules shown in the following illustration.
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Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Remove a memory module.
6. Install a memory module.
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7. Reinstall all removed parts.
8. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
PCI Express card
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Remove the PCI Express card.
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Note: If the card is held in place by a retaining latch, press the latch as shown to disengage the latch.
Then, gently remove the card from the slot.
5. Install the PCI Express card.
6. Reinstall all removed parts.
7. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
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Wi-Fi card
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Remove the screw that secures the Wi-fi card. Then, remove the Wi-Fi card shield.
6. Disconnect the antenna cables from the Wi-Fi card.
7. Remove the Wi-Fi card.
8. Install the Wi-fi card.
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9. Reconnect the antenna cables to the Wi-Fi card, and install the screw to secure the Wi-Fi card.
10. Install the Wi-Fi card shield.
11. Reinstall all removed parts.
12. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
Power supply assembly
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
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Although there are no moving parts in the computer after the power cord has been disconnected, the
following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.
CAUTION:
Hazardous moving parts. Keep fingers and other body parts away.
CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with one
of these parts, contact a service technician.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Remove the power supply assembly.
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6. Install the power supply assembly.
7. Reinstall all removed parts.
8. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
Power button board and card reader
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
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Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Disconnect the power button board cable and the card reader cable from the system board.
5. Remove the front I/O bracket.
6. Remove the power button board.
7. Remove the card reader bracket.
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8. Remove the card reader.
9. Install the card reader.
10. Install the card reader bracket.
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11. Install the power button board.
12. Install the front I/O bracket.
13. Connect the new power button board cable and the new card reader cable to the system board.
14. Reinstall all removed parts.
15. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
ThinkCentre LED
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
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Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Pivot the drive bay assembly upward. See “Pivot the drive bay assembly upward and downward” on
page 66.
5. Disconnect the ThinkCentre LED cable from the system board.
6. Remove the ThinkCentre LED cover.
7. Remove the ThinkCentre LED.
8. Install the ThinkCentre LED.
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9. Install the ThinkCentre LED cover.
10. Connect the new ThinkCentre LED cable to the system board.
11. Pivot the drive bay assembly downward, and reinstall the removed parts.
12. Place the computer in an upright position. Then, reconnect the power cord and all disconnected cables
to the computer.
Note: If a locking device is available, use it to lock the computer.
Internal speaker
Prerequisite
Before you start, read Chapter 1 “Important safety information” on page 1 and print the following
instructions.
Before you open the computer cover, turn off the computer and wait several minutes until the computer is
cool.
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Replacement procedure
1. Lay down the computer so that the computer cover facing up.
2. Remove the computer cover. See “Computer cover” on page 62.
3. Remove the front bezel. See “Front bezel” on page 63.
4. Disconnect the internal speaker cable from the system board.
5. Press the tab.
6. Pivot the drive bay assembly upward.
7. Remove the internal speaker.
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8. Install the internal speaker.
9. Pivot the drive bay assembly downward.
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