Kyocera TASKalfa 552ci Servicebulletin 2KY 005
Service Bulletin
SB Number:
Subject:
SB 2KY-005
Firmware upgrade (Main v4.00/Enhancement v1.12)
Creation Date: 17/01/2011
Model: TASKalfa552ci
Content of changes
1 The Elatec ID Card Reader is now supported.
2 The digital “Digital Dot Coverage” label at the service status page has been changed to “Print Coverage”.
• The coverage is converted with the area image ratio based on the current dot number
data, and the accuracy of the reference value of the toner consumption is improved.
• The Digital Dot Coverage data is reset because the calculation method has been
changed after upgrading the rmware.
3 Maintenance mode U010 (Set Maintenance Mode ID) has been added to change the ID.
4 The UG-34/Upgrade kit (Additional support kit for emulation) is now supported.
5 Added support for the Pantone colour matching system.
6 Phenomenon
The paper may wrap around the fuser unit when paper jam 51 occurs. (Misfeed in job separator section)
Cause
The paper may bump against the previous sheet due to the long jam timer. Under this condition the rear edge of
the paper may enter the fuser unit, and wrap around the fuser roller.
Solution
The jam timer has been decreased.
7 In rare cases the “Toner empty“ message may be displayed while the “Toner near end“ message is skipped.
8 The MODE0 that reviews the T7 disposal amount from MODE1 has been added to maintenance mode U147.
9 Maintenace mode U464 has been changed to prevent colour doughnut dots on the image.
10 The developer drive time has been decreased to prevent deterioration of the carrier/toner.
11 The measure to prevent the drum cleaning failure has been improved.
12 The measure to prevent colour background on the image has been implemented.
13 The measure to prevent the Primary transfer belt cleaning failure has been implemented.
14 The Fax scanner counter has been changed.
15 Phenomenon
Error code C710x (Toner sensor problem (X is each colour)) may occur when cassette 1 or 2 is partially
inserted in the machine.
Cause
The controller detects the paper in the paper cassette and starts to direct the printing process (Drive start). The
engine can not execute the printing process since the applicable paper
cassette can not be detected (Drive stop).
Under this condition the toner in the developing unit is consumed due to the continuous drive start and stop,
caused by the communication between the controller and the engine.
The Engine will also check the remaining paper signal when detecting the drawer connection in the situation the
drawer can not be detected the remaining paper quantity will be set to “0”.
Solution
The remaining paper detection will be informed to the Engine if the applicable paper cassette is detected by the
drawer connector in the cassette.
When the paper cassette is not detected by the drawer connector, the residual quantity of the paper will be set
to “0”.
KMIS Service Department, Kyocera Mita Europe A329 / SB 2KY-005
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Service Bulletin
16 Phenomenon
Error code C6130 may be mistakenly detected when entering the power save mode within 15 seconds,
immediately after turning ON the machine.
Solution
The power saving key will remain inactive for 15 seconds after turning ON the machine.
17 The processing or print failure may occur when printing Excel les.
18 The image may appear as a mosaic pattern when printing Illustrator les from the Macintosh computer.
19 Error code CF46F may occur during the sending of the print data when printing PowerPoint les.
20 The image may appear as a mosaic pattern when printing Illustrator les from the Macintosh computer.
21 Error code F245 may occur when deleting the RX/Forward list from the Command Center.
22 An error may occur when printing PDF data directly from the machine.
23 The image may be partly lled in black when printing PCL macro data.
24 The front face/backside direction during duplex printing may not be correct from the PCL command.
25 Phenomenon
The characters may appear garbled when using the PCLXL Generic driver (Win98 Generic Driver) to send the
print job.
Cause
The PCL command is improperly processed after turning ON the machine.
26 Error code CF46F may occur when printing from the Macintosh computer.
27 Certain characters may be printed as different characters.
28 An error message may be displayed when turning on the [Local authentication] at the Command center.
29 The PCLXL error may occur when out-putting print jobs containing between 5000 to 16384 characters in the
case that most characters are bitmap fonts.
30 Error code U19000/E19000 may occur when receiving the fax.
31 Connection failure with the mail server may occur when turning the main switch ON. Therefore the report E-mail
that is sent when turning the main switch ON will be resent if the above mentioned phenomenon occurs.
32 The [All clear] key at the maintenance mode U911 has been discontinued.
33 Originals of 85 pages or more may not be sent when using the DBA function.
Classication
Field measure When the above mentioned phenomena occur, please upgrade all the rmware to the latest
Serial numbers of affected machines
Entire stock rework
version at the same time.
In-eld modication at next visit
X
In-eld modication by case
No modication necessary
Type Serial number
TASKalfa552ci October 2010.
The above mentioned changes have been applied to machines produced after the above mentioned production date.
KMIS Service Department, Kyocera Mita Europe A329 / SB 2KY-005
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