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Kontron CG2300 Carrier Grade Server
Document Revision 1.0
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Revision
Brief description of changes
Date of issue
1.0 First Release
07/30/2015
Contact Information:
Kontron America, Inc.
Kontron Europe GmbH
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: +1 888 294 4558
Fax:+1 858 677 0898
E-mail: support@us.kontron.com
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
Tel.: +800-KONTRONAG
Tel.: +49 821 4086 888
E-mail: support@kontron.com
Revision History
Customer Service
Visit our site at: www.kontron.com
Copyright © 2015 Kontron America Inc.
All rights reserved. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means (electronic, mechanical, photocopying,
recording, or otherwise), without the express written permission from Kontron.
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ASIC
Application specific integrated circuit
BIOS
Basic input/output system
BMC
Bus management controller
CE
Community European (EU mark)
CRMS
Communications Rack Mount Servers
CSA
Canadian Standards Organization
DC
Direct current
DDR4
Double Data Rate Fourth Generation
DIMM
Dual inline memory module
DRAM
Dynamic random access memory
ECC
Error checking and correcting
EEPROM
Electrically erasable programmable read-only memory
EMC
Electromagnetic compatibility
EMI
Electromagnetic interference
ESD
Electrostatic discharge
ETSI
European Telecommunications Standards Institute
eUSB
Embedded Universal Serial Bus
FCC
Federal Communications Commission
FH/FL
Full Height/Full Length
FRU
Field replaceable unit
Gb, Gbit
Gigabit
GB, Gbyte
Gigabyte – 1024 MB
GbE
Gigabit Ethernet
GOST
Gosudarstvennyy Standart
GND
Ground
GPIO
General purpose input/output
GUI
Graphical user interface
HDD
Hard disk drive
Hz
Hertz – 1 cycle/second
I/O
Input/output
I2C
Inter-integrated circuit bus
IEC
International Electrotechnical Commission
IEEE
Institute of Electrical and Electronics Engineers
IPMB
Intelligent Platform Management Bus
IPMI
Intelligent Platform Management Initiative
IRQ
Interrupt request line
KB, Kbyte
Kilobyte – 1024 bytes
LAN
Local Area Network
LED
Light-Emitting Diode
LP
Low Profile
Acronyms
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LVDS
Low Voltage Differential SCSI
MB, Mbyte
Megabyte – 1024 KB
NEBS
Network Equipment-Building System
NEMKO
Norges Elektriske Materiellkontroll (Norwegian Board of Testing and Approval
of Electrical Equipment)
NIC
Network interface card, or
Network Interface Controller, or
Network Interface Controller port
NMI
Non-maskable interrupt
OTP
Over-temperature protection
OVP
Over-voltage protection
PCI
Peripheral component interconnect
PCIe
Peripheral Component Interconnect Express
PIRQ
PCI interrupt request line
PMM
POST memory manager
PnP
Plug and play
POST
Power-On Self Test
PSU
Power Supply Unit
RAID
Redundant Array of Independent Disks
RAS
Reliability, Availability, and Serviceability
RDIMM
Registered Dual In-Line Memory Module
RMM
Remote Management Module
RoHS
Restriction of Hazardous Substances
SAS
Serial Attached SCSI (Small Computer System Interface)
SATA
Serial Advanced Technology Attachment
SCSI
Small Computer Systems Interface
SDRAM
Synchronous Dynamic RAM
SEL
System Event Log
SEMKO
Sverge Elektriske Materiellkontroll (Swedish Board of Testing and Approval of
Electrical Equipment)
SMBus
Subset of I2C bus/protocol (developed by Intel), System Management Bus
SMRAM
System Management RAM
SMS
Server Management Software
SSD
Solid State Drive
THOL
Tested Hardware and Operating System List
TUV
Technischer Uberwachungs-Verein (A safety testing laboratory with
headquarters in Germany)
UL
Underwriters Laboratories, Inc.
USB
Universal Serial Bus
UV
Under-Voltage
V
Volt
VA
Volt-amps (volts multiplied by amps)
Vac
Volts alternating current
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Vdc
Volts direct current
VDE
Verband Deutscher Electrotechniker (German Institute of Electrical Engineers)
VGA
Video Graphics Array
VSB
Voltage standby
W
Watt
Ω
Ohm
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Table of Contents «
1 Information .....................................................................................................................................13
1.1 Product Description ............................................................................................................................................... 13
1.2 Purpose of this Document ...................................................................................................................................... 13
2 System Overview .............................................................................................................................14
2.1 What the Server Includes ....................................................................................................................................... 14
2.2 Product Accessories ............................................................................................................................................... 14
2.3 Additional Information and Software ................................................................................................................... 15
3 Normal Maintenance Tasks .............................................................................................................16
3.1 Adding or Replacing Hot-Swappable Hard Disk Drives ......................................................................................... 16
3.1.1 Removing an HDD Carrier from the Chassis .................................................................................................. 16
3.1.2 Installing a Hard Drive in a Carrier ............................................................................................................... 17
3.2 Replacing System Fans ........................................................................................................................................... 19
4 Disassembling Server Components ................................................................................................21
4.1 Before Beginning These Tasks ............................................................................................................................... 21
4.1.1 Tools and Supplies Needed ........................................................................................................................... 21
4.1.2 System References ........................................................................................................................................ 21
4.2 (A) Removing the Chassis Top Cover ..................................................................................................................... 21
4.3 (B) Removing a Riser Card Assembly ..................................................................................................................... 22
4.3.1 (B1) Removing the Left Riser Card Assembly ............................................................................................... 22
4.3.2 (B2) Removing the Right Riser Card Assembly ............................................................................................ 23
4.4 (C) Removing the Processor Air Duct ..................................................................................................................... 24
4.5 (D) Removing the Support Cross Bar ..................................................................................................................... 25
4.6 (E) Disconnecting Cables ....................................................................................................................................... 27
4.6.1 (E1) Disconnecting Baseboard Power Side Cables ....................................................................................... 30
4.6.2 Disconnecting Baseboard Signal Side Cables .............................................................................................. 31
4.7 (F) Removing the SuperCap Battery Backup ......................................................................................................... 34
4.8 (G) Removing the Cable Bundle Bracket and Fan Cage ......................................................................................... 35
4.9 (H) Removing the SAS Hot-Swap Backplane (HSBP) Board ................................................................................. 35
4.10 (I) Removing the Front Bezel ............................................................................................................................ 37
5 Installation and Maintenance Tasks ...............................................................................................39
5.1 Before Beginning These Tasks ............................................................................................................................... 39
5.1.1 Tools and Supplies Needed ........................................................................................................................... 39
5.1.2 System References ........................................................................................................................................ 39
5.2 Tasks with the Chassis Cover Removed .................................................................................................................. 39
5.2.1 Configuring Memory DIMMs .......................................................................................................................... 39
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5.2.2 Installing Memory DIMMs ............................................................................................................................. 39
5.2.3 Replacing or Removing Memory DIMMs ....................................................................................................... 40
5.2.4 Adding or Replacing a Processor .................................................................................................................. 41
5.2.5 Installing a Heat Sink ................................................................................................................................... 47
5.2.6 Configuring Jumpers on the Server Board ................................................................................................... 48
5.2.7 Installing a Hardware RAID Controller ......................................................................................................... 50
5.2.8 Installing the SuperCap Battery Backup Module ......................................................................................... 51
5.2.9 Installing a PCIe Riser Card........................................................................................................................... 52
5.2.10 Installing PCIe Add-in Cards ......................................................................................................................... 54
5.2.11 Installing the RMM4 Lite Key ........................................................................................................................ 55
5.2.12 Installing an M.2 Storage Drive .................................................................................................................... 56
5.2.13 Installing an eUSB Module ........................................................................................................................... 57
5.2.14 Replacing the Front Panel Board .................................................................................................................. 59
5.2.15 Replacing the LED/Switch Board .................................................................................................................. 62
5.2.16 Replacing the Telco Alarms Module (TAM) Board ........................................................................................ 62
5.2.17 Replacing the Fan Control Board (FCB) ........................................................................................................ 63
5.2.18 Replacing the Power Distribution Board (PDB) ........................................................................................... 66
5.2.19 Replacing the S2600CW2SK Server Board .................................................................................................... 70
5.2.20 Replacing the SAS Backplane ....................................................................................................................... 72
5.3 Tasks with the Chassis Closed ................................................................................................................................ 74
5.3.1 Adding or Replacing Hard Disk Drives .......................................................................................................... 74
5.3.2 Adding or Replacing a Power Supply Unit .................................................................................................... 74
5.3.3 Installing the Server in a Rack ...................................................................................................................... 76
6 Reassembling Server Components .................................................................................................78
6.1 Before Beginning These Tasks ............................................................................................................................... 78
6.1.1 Tools and Supplies Needed ........................................................................................................................... 78
6.1.2 System References ........................................................................................................................................ 78
6.2 (RA) Re-Installing the Front Bezel ........................................................................................................................ 78
6.3 (RB) Re-Installing the SAS Hot-Swap Backplane (HSBP) Board .......................................................................... 79
6.4 (RC) Re-Installing the Cable Bundle Bracket and Fan Cage .................................................................................. 81
6.5 (RD) Re-Connecting the Fan Control Cables .......................................................................................................... 82
6.6 (RE) Re-Connecting the HSBP Board Cables ......................................................................................................... 82
6.7 (RF) Re-Connecting the Baseboard Signal Cables ................................................................................................ 82
6.8 (RG) Re-Connecting the Baseboard Power Cables ................................................................................................ 83
6.9 (RH) Re-Installing the Support Cross Bar ............................................................................................................. 85
6.10 (RI) Re-Installing the SuperCap Battery Backup .............................................................................................. 85
6.11 (RJ) Re-Installing the Processor Air Duct ......................................................................................................... 86
6.12 (RK) Re-Installing a Riser Card Assembly ......................................................................................................... 87
6.12.1 Re-Installing the Left Riser Card Assembly .................................................................................................. 87
6.12.2 Re-Installing the Right Riser Card Assembly ................................................................................................ 88
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6.13 (RL) Re-installing the Chassis Cover ................................................................................................................. 89
7 Server Utilities ................................................................................................................................91
7.1 Using the BIOS Setup Utility .................................................................................................................................. 91
7.1.1 Using BIOS Setup .......................................................................................................................................... 91
7.1.2 Starting Setup ............................................................................................................................................... 91
7.1.3 If You Cannot Access Setup ........................................................................................................................... 91
7.1.4 Setup Menus .................................................................................................................................................. 91
7.2 Upgrading the BIOS ............................................................................................................................................... 92
7.2.1 Preparing for the Upgrade ............................................................................................................................ 92
7.2.2 Updating the System Firmware..................................................................................................................... 93
7.3 BIOS Default and Password Reset Usage Procedure.............................................................................................. 93
7.3.1 Set BIOS to Default (Clearing the CMOS) ..................................................................................................... 94
7.3.2 Clearing the Password ................................................................................................................................... 94
7.4 Integrated BMC Force Update Procedure .............................................................................................................. 95
7.5 ME Force Update Jumper ....................................................................................................................................... 95
7.6 BIOS Recovery Jumper ........................................................................................................................................... 96
7.7 Restoring BIOS Default Settings ............................................................................................................................ 96
8 Troubleshooting ..............................................................................................................................98
8.1 CPU Socket Inspection ........................................................................................................................................... 98
8.1.1 First Level Inspection ................................................................................................................................... 98
8.1.2 Second Level Inspection ............................................................................................................................... 98
8.2 Resetting the System ............................................................................................................................................. 99
8.3 Problems Following Initial System Installation .................................................................................................... 99
8.3.1 First Steps Checklist .................................................................................................................................... 100
8.4 Hardware Diagnostic Testing ............................................................................................................................... 100
8.4.1 Verifying Proper Operation of Key System Lights ...................................................................................... 100
8.4.2 Confirming the Operating System Load ..................................................................................................... 101
8.5 Specific Problems and Corrective Actions ........................................................................................................... 101
8.5.1 Power Light does not Light ......................................................................................................................... 101
8.5.2 No Characters Appear on Screen ................................................................................................................ 101
8.5.3 Characters are Distorted or Incorrect ......................................................................................................... 102
8.5.4 System Cooling Fans do not Rotate Properly ............................................................................................. 102
8.5.5 Cannot Connect to a Server ........................................................................................................................ 102
8.5.6 Diagnostics Pass but the Connection Fails ................................................................................................. 102
8.5.7 The (NIC) Controller Stopped Working When an Add-in Adapter was Installed ........................................ 103
8.5.8 The Add-in Adapter Stopped Working without Apparent Cause ................................................................ 103
8.5.9 System Boots When Installing a PCI Card ................................................................................................... 103
8.5.10 Problems with Newly Installed Application Software ................................................................................ 103
8.5.11 Problems with Application Software that Ran Correctly Earlier ................................................................ 103
8.5.12 Devices are not Recognized under Device Manager (Windows*OS) .......................................................... 104
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8.5.13 Hard Drive(s) are not Recognized .............................................................................................................. 104
8.6 Light-Guided Diagnostics .................................................................................................................................... 104
8.6.1 5 Volt Stand-by LED .................................................................................................................................... 104
8.6.2 DIMM Fault LEDs .......................................................................................................................................... 104
8.6.3 System ID LED, System Status LED, and POST Code Diagnostic LED .......................................................... 104
8.6.4 POST Error Beep Codes ................................................................................................................................ 107
9 Appendix A: Safety Information .................................................................................................. 108
9.1 Emissions Disclaimer ............................................................................................................................................ 108
9.2 Intended Uses ...................................................................................................................................................... 108
9.2.1 If AC power supplies are installed: ............................................................................................................. 108
9.2.2 If DC power supplies are installed: ............................................................................................................. 109
9.2.3 DC Power Supply Mating Connector ............................................................................................................ 109
9.2.4 DC Power Supply Earth Grounding Studs on Chassis .................................................................................. 110
9.2.5 Overcurrent protection ............................................................................................................................... 110
9.2.6 Temperature and Ventilation ...................................................................................................................... 110
9.3 Safety Cautions .................................................................................................................................................... 111
9.3.1 Wichtige Sicherheitshinweise..................................................................................................................... 112
9.3.2 Consignes de sécurité ................................................................................................................................. 113
9.3.3 Instrucciones de seguridad importantes ................................................................................................... 115
10 Appendix B: Regulatory and Certification Information .............................................................. 119
10.1 Product Regulatory Compliance ...................................................................................................................... 119
10.1.1 Product Safety Compliance ......................................................................................................................... 119
10.1.2 Product EMC Compliance - Class A Compliance .......................................................................................... 119
10.1.3 Certifications/Registrations/Declarations ................................................................................................ 119
10.2 Electromagnetic Compatibility Notices .......................................................................................................... 120
10.2.1 FCC (USA) .................................................................................................................................................... 120
10.2.2 Industry Canada (ICES-003) ....................................................................................................................... 120
10.2.3 Europe (CE Declaration of Conformity) ...................................................................................................... 121
10.2.4 VCCI (Japan) ............................................................................................................................................... 121
10.2.5 BSMI (Taiwan) ............................................................................................................................................. 121
10.2.6 Regulated Specified Components ............................................................................................................... 121
11 Appendix C: NEBS Considerations ............................................................................................... 122
12 Appendix D: Getting Help ............................................................................................................ 123
12.1 World Wide Web ............................................................................................................................................... 123
» Table of Figures «
Figure 1: Removing the Drive Carrier .................................................................................................................................. 17
Figure 2: Removing a Hard Drive ......................................................................................................................................... 17
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Figure 3: Installing a Hard Drive ......................................................................................................................................... 18
Figure 4: Inserting a New Hard Drive into the Chassis ........................................................................................................ 18
Figure 5: Removing a Hot-Swappable Fan .......................................................................................................................... 20
Figure 6: Removing the Cover .............................................................................................................................................. 22
Figure 7: Left Riser Card Assembly ...................................................................................................................................... 23
Figure 8: Right Riser Card Assembly .................................................................................................................................... 24
Figure 9: Removing the Processor Air Duct ......................................................................................................................... 25
Figure 10: Disconnecting Components from the Support Cross Bar .................................................................................. 26
Figure 11: Removing the Support Cross Bar from the Chassis ............................................................................................ 27
Figure 12: Cable Routing ..................................................................................................................................................... 28
Figure 13: Disconnecting the CPU Power Cables ................................................................................................................. 31
Figure 14: Removing the Battery Backup ............................................................................................................................ 34
Figure 15: Removing the Cover Plate .................................................................................................................................. 36
Figure 16: Removing the Backplane Board ......................................................................................................................... 37
Figure 17: Removing the Front Bezel .................................................................................................................................. 38
Figure 18: Memory DIMM Installation ................................................................................................................................. 40
Figure 19: Using the Insertion-Removal Tool to Handle Processors .................................................................................. 42
Figure 20: Cautions for Handling Processors ...................................................................................................................... 43
Figure 21: Removing the Heat Sink ..................................................................................................................................... 43
Figure 22: Using the Socket Levers ..................................................................................................................................... 44
Figure 23: Opening the Load Plate ...................................................................................................................................... 44
Figure 24: Removing the Shipping Cover ............................................................................................................................ 45
Figure 25: Manually Installing the Processor in the Socket ............................................................................................... 46
Figure 26: Closing the Processor Load Plate ....................................................................................................................... 46
Figure 27: Closing the Last Socket Lever ............................................................................................................................ 47
Figure 28: Installing a Heat Sink ......................................................................................................................................... 48
Figure 29: Jumper Blocks (J1E2, J1E6, J2J2, J1E4, J1E3) ................................................................................................ 49
Figure 30: Hardware RAID Adapter Layout.......................................................................................................................... 50
Figure 31: Installing the RAID Controller Board ................................................................................................................. 51
Figure 32: Setting Up the Battery Backup Assembly .......................................................................................................... 52
Figure 33: Adding Riser Cards ............................................................................................................................................. 53
Figure 34: Installing a PCIe Add-In Card in the Riser Card Assembly ................................................................................. 54
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Figure 35: Installing and Securing the Riser Card Assembly .............................................................................................. 55
Figure 36: Installing the RMM4 Key .................................................................................................................................... 56
Figure 37: Installing an M.2 Flash Drive on the Server Board ............................................................................................ 57
Figure 38: Installing an eUSB Flash Module on the Server Board ...................................................................................... 58
Figure 39: Front Panel Board Connectors ........................................................................................................................... 59
Figure 40: Removing the Front Panel Board from the Chassis ........................................................................................... 60
Figure 41: Installing the New FP Board ............................................................................................................................... 61
Figure 42: Removing the TAM Board ................................................................................................................................... 63
Figure 43: Fan Control Board Layout ................................................................................................................................... 65
Figure 44: Removing the PDB from the Chassis .................................................................................................................. 67
Figure 45: Removing the PDB Mounting Bracket ................................................................................................................ 67
Figure 46: Attaching the PDB Mounting Bracket ................................................................................................................ 68
Figure 47: Installing the New PDB in the Chassis ............................................................................................................... 69
Figure 48: Removing the Server Board................................................................................................................................ 71
Figure 49: Removing the Air Duct from the Backplane Board ............................................................................................ 73
Figure 50: Re-Attaching the Backplane Board to the Air Duct ........................................................................................... 73
Figure 51: Removing the PSU Filler Panel ........................................................................................................................... 75
Figure 52: Installing a PSU in the Second Slot ................................................................................................................... 75
Figure 53: DC Power Supply Grounding ............................................................................................................................... 76
Figure 54: Re-Attaching the Front Bezel ............................................................................................................................. 79
Figure 55: Re-Installing the Backplane Board .................................................................................................................... 80
Figure 56: Re-Attaching the Cover Plate ............................................................................................................................. 81
Figure 57: Routing the CPU Power Cables ........................................................................................................................... 84
Figure 58: Re-Installing the Support Cross Bar .................................................................................................................. 85
Figure 59: Re-Installing the Battery Backup ...................................................................................................................... 86
Figure 60: Re-Installing the Processor Air Duct .................................................................................................................. 87
Figure 61: Re-Installing the Left Riser Card Assembly........................................................................................................ 88
Figure 62: Re-Installing the Right Riser Card Assembly ..................................................................................................... 89
Figure 63: Re-Attaching the Chassis Cover ......................................................................................................................... 90
Figure 64: Bent Pin Example ............................................................................................................................................... 99
Figure 65: Contact Shifted Sideways Example .................................................................................................................... 99
Figure 66: DC Power Supply Input Connector ................................................................................................................... 109
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Figure 67: DC Power Supply Mating Connector ................................................................................................................. 110
Electrostatic Discharge
CAUTION! The CG2300 server is sensitive to electrostatic discharge (ESD). Users must observe the appropriate precautions when
handling ESD-sensitive devices.
Limited Warranty
Kontron grants the original purchaser of Kontron products a THREE YEAR LIMITED HARDWARE WARRANTY as described in the
following section below. However, no other warranties that may be granted or implied by anyone on behalf of Kontron are valid
unless the consumer has the express written consent of Kontron.
Kontron warrants their own products, excluding software, to be free from manufacturing and material defects for a period of
36 consecutive months from the date of purchase. This warranty is neither transferable nor extendible to cover any other users or
long-term storage of the product. It does not cover products that have been modified, altered, or repaired by any other party than
Kontron or their authorized agents. Furthermore, any product that has been, or is suspected of being, damaged as a result of
negligence, improper use, incorrect handling, servicing, or maintenance, or which has been damaged as a result of excessive
current/voltage or temperature, or which has had its serial number(s), any other markings or parts thereof altered, defaced or
removed will also be excluded from this warranty.
If the customer's eligibility for warranty has not been voided, in the event of any claim, he may return the product at the earliest
possible convenience to the original place of purchase, together with a copy of the original document of purchase, a full
description of the application the product is used on, and a description of the defect. Pack the product in such a way as to ensure
safe transportation (see our safety instructions).
Kontron provides for repair or replacement of any part, assembly or sub-assembly at its own discretion, or to refund the original
cost of purchase, if appropriate. In the event of repair, refunding or replacement of any part, the ownership of the removed or
replaced parts reverts to Kontron, and the remaining part of the original guarantee, or any new guarantee to cover the repaired or
replaced items, will be transferred to cover the new or repaired items. Any extensions to the original guarantee are considered
gestures of goodwill, and will be defined in the "Repair Report" issued by Kontron with the repaired or replaced item.
Kontron will not accept liability for any further claims resulting directly or indirectly from any warranty claim, other than the above
specified repair, replacement or refunding. In particular, all claims for damage to any system or process in which the product was
employed, or any loss incurred as a result of the product not functioning at any given time, are excluded. The extent of Kontron
liability to the customer shall not exceed the original purchase price of the item for which the claim exists.
Kontron issues no warranty or representation, either explicit or implicit, with respect to its products reliability, fitness, quality,
marketability or ability to fulfill any particular application or purpose. As a result, the products are sold "as is," and the
responsibility to ensure their suitability for any given task remains that of the purchaser. In no event will Kontron be liable for
direct, indirect, or consequential damages resulting from the use of our hardware or software products or documentation, even if
Kontron were advised of the possibility of such claims prior to the purchase of the product or during any period since the date of
its purchase.
Please remember that no Kontron employee, dealer or agent is authorized to make any modification or addition to the above
specified terms, either verbally or in any other form, written or electronically transmitted, without the company's consent.
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1 Information
1.1 Product Description
The CG2300 Carrier Grade Server is the 7th generation of the Kontron 2U Carrier Grade Server products. The CG2300 server
supports Intel® Xeon® E5-2600 v3 series processors, coupling high performance with power efficiency to provide improved
performance-per-watt over previous generation rack-mount servers.
The CG2300 server is designed to meet NEBS-3 and ETSI certification, which makes it suited for a host of applications in the
telecom Central Office and industrial environment. The server is targeted to OSS (Operations System and Support), Billing,
Provisioning, Softswitch, Media Server, Wireless and Unified Messaging, Call Center, and many other applications. The CG2300
server can also support manufacturing, industrial, oil & gas, utility, and even military applications where a rugged, highly reliable
server is required for harsh environments such as dust, high altitude, fire hazard, earthquake propensity, and high ambient
temperatures.
To add to the many recognized benefits of the Kontron Carrier Grade Server family, the CG2300 server introduces several new
important features such as support of Intel® Xeon® v3 (E5-26XX-V3) processors, DDR4 memory, PCIe Gen3, hotswap/redundant fans and many flash storage formats (SD, eUSB, M.2).
More detailed product information about the CG2300 server is available on the Kontron website at:
http://www.kontron.com/products/systems/telecom-systems/cg2300-carrier-grade-rackmount-server.html
1.2 Purpose of this Document
This manual is for trained system technicians who are responsible for assembling/integrating systems, configuring hardware,
troubleshooting, upgrading and maintaining this server. This document provides a brief overview of the features of the system
followed by a list of accessories or other components available for purchase, instructions for how to add or replace components
in the CG2300 server, and troubleshooting information.
NOTE: Always be sure to search for CG2300 on the Support website at http://cbu.kontron.ca/for the latest version of this
manual with possible updates since this version was published.
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2 System Overview
2.1 What the Server Includes
The CG2300 server includes the following components:
One 2U chassis »
One Intel® Server Board S2600CW2SK with DDR4 memory slots (memory not included) »
Six removable hard drive carriers »
DC or AC power subsystem: one or two hot-swappable power supply modules and a power distribution board. The »
number of power supplies depends on the selected configuration. When only one power supply is used, the other power
supply bay has a filler panel in it.)
Six fan assemblies for cooling the processor(s), DIMM(s), PCI slot(s), and other internal components in three cooling »
zones.
A front panel board, an LED/switch board, and a telco alarms module (TAM) board »
Internal boards, cables and connectors »
2.2 Product Accessories
The following list shows the separately orderable components and optional accessories available for inclusion in the initial order
or to have as spares. Refer to the
options. The Configuration Guide can be found on the Kontron Support Website at http://cbu.kontron.ca/ (CRMS - CG2300 Ordering Guide).
LGA 2011-3 (socket R3) support for Intel® Xeon® E5-2600 v3 series processors »
Registered DDR4 Memory (RDIMM), and Load Reduced DDR4 Memory (LR-DIMM) »
Up to six hot-swappable 2.5” SAS HDDs or SATA SSDs »
Hard disk drive carriers (six already shipped with the server) »
Optional hardware RAID controller (low profile PCIe card) »
Two front access SD media flash modules »
Internal flash storage supported (eUSB and M.2) »
Two risers (four FH/FL cards) and two LP adapters for a total of six PCIe Gen3 I/O cards »
Power cord(s) »
AC or DC power supply module (850W) with redundancy option »
CG2300 Carrier Grade Server Configuration Guide
for a complete list of orderable spares and
Intel® Remote Management Module 4 (RMM4Lite) option »
Rack mount kits »
For information about the accessories, memory, processors, and ordering information, refer to the
Configuration Guide
For information about third-party hardware that has been tested and can be used with the system, refer to the
at http://cbu.kontron.ca/ (CRMS - CG2300 - Ordering Guide).
Grade Server Tested Hardware and Operating System List
and Operating System List (THOL)).
CG2300 Carrier Grade Server
CG2300 Carrier
(THOL) at http://cbu.kontron.ca/ (CRMS – CG2300 – Tested Hardware
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2.3 Additional Information and Software
If you need more technical information or information about the accessories that can be used with this CG2300 server, refer to
the Technical Product Specification (TPS) for the system and/or for the server board. The TPS documents are located on the
Kontron support website at http://cbu.kontron.ca/ (CRMS – CG2300). The system TPS provides in-depth technical information
about the server. The server board TPS provides in-depth technical information about the server board, including BIOS settings
and chipset information.
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3 Normal Maintenance Tasks
This chapter covers the tasks you will most likely and most often need to do on the CG2300 server. These tasks involve hotswappable components only, so there is no need to power down the server or remove the system cover.
3.1 Adding or Replacing Hot-Swappable Hard Disk Drives
Up to six hot-swappable SAS hard disk drives can be installed in the CG2300 server. The drives go into carriers that connect to
the SAS backplane board once the carriers with drives attached are inserted back into the drive bay slots. The CG2300 server
ships with six drive carriers.
While you must remove the front bezel to add or replace a hard drive in one of the drive slots, it is not necessary to remove the
chassis cover or to power down the system. The hard drives are hot-swappable.
CAUTION: If fewer than six hard disk drives are being installed, to maintain proper cooling the unused drive slots must contain the
empty carriers with filler panels that ship with the server.
The CG2300 server does not support all SAS HDD or SATA SSD disk drives. To see a list of validated manufacturers and drive
models, refer to the THOL. The latest version of the THOL is located on the Kontron support website at http://cbu.kontron.ca.
(CRMS – CG2300 – Tested Hardware and Operating System List (THOL)).
NOTE: SATA rotating HDDs are not recommended for use in this system because they are sensitive to rotational vibration from
system fan blades.
3.1.1 Removing an HDD Carrier from the Chassis
1. Remove the front bezel. For instructions, see (I) in Chapter 4.
2. Select the drive slot where the drive will be installed or replaced.
Drive slot 0 must be used first, then drive slot 1, and so on.
(Drive slot numbers are printed on the front panel below the drive slots.)
3. Remove the drive carrier by pressing the green button to open the lever that engages the drive to the backplane. (Figure 1,
“A”).
4. Pull the drive carrier out of the chassis.
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Figure 1: Removing the Drive Carrier
3.1.2 Installing a Hard Drive in a Carrier
1. If the drive carrier is empty (that is, if you are installing a drive in it for the first time), remove the black plastic filler panel by
unfastening the four screws that attach it to the carrier. (Figure 2, “A”).
Set the screws aside for use with the new drive.
2. If a drive is already installed (that is, if you are replacing the drive), remove it by unfastening the four screws that attach the
drive to the drive carrier. (Figure 2, “A”)
Set the screws aside for use with the new drive.
3. Lift the drive (or filler panel) out of the carrier. (“B”)
Figure 2: Removing a Hard Drive
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4. Install the new drive in the drive carrier (Figure 3, “A”) and secure the drive with the four screws that come with the carrier
(with 4 lbs-in torque, max). (“B”)
Figure 3: Installing a Hard Drive
5. With the drive carrier locking lever fully open, push the hard drive carrier into the drive slot in the chassis until it stops.
(Figure 4 “A”)
6. Press the locking lever until it snaps shut and secures the drive in the slot. (Figure 4 “B”)
If this is the last task you are doing, replace the front bezel. See (RA) in Chapter 6.
Figure 4: Inserting a New Hard Drive into the Chassis
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3.2 Replacing System Fans
The fan replacement spare kit for the CG2300 server contains six 80mm fans. Each fan module is exactly like the fans in the
server, i.e., the bracket and plastic finger guard are attached. For ordering information, see the
Configuration Guide
http://cbu.kontron.ca. (CRMS – CG2300 - Ordering Guide). The fans are hot-swappable, so no service interruption is usually
required. However, if service interruption is required for installation considerations, fan replacement by a skilled technician
should take 15 minutes or less.
CAUTION: Because the fans are hot-swappable, you do not need to shut down the server system and disconnect the power and
external devices. Instead of removing the chassis cover, as is customary for working with internal components, simply press the
blue unlock button on the cover and slide the cover backwards on the shoulder screws to access the fan area.
Do not completely remove the top cover
power is on. If the top cover has been removed to access components internal to the system other than the hot-swappable fans,
you must power off the server and unplug the power cords.
The six 80x38mm fans, configured as three redundant pairs are located behind the front panel board. (See XX, “Q”)These fans
are in front of the support cross bar and the fan control board. They provide cooling for the CPUs, memory DIMMs, PCI riser
assemblies, and HDD drives.
To replace a fan:
1. Unfasten the shipping screw, if used, on the left side of the chassis cover.
. The latest version of the Configuration Guide is located on the Kontron support website at
while the system is running because there is a 12V energy hazard in the server when
CG2300 Carrier Grade Server
2. Slide the top cover back to the support cross bar so the fans and the CPU cables behind them are visible.
3. Determine which fan has failed by finding the LED that is amber. (The LED is next to the blue grommet on the top of
each fan assembly).
4. Remove the failing fan by grasping both sides of the fan assembly, using the plastic finger guard on the left side and
pulling the fan out of the metal enclosure that houses the fans and the power cables. (Figure 5 , “C” and “D”)
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Figure 5: Removing a Hot-Swappable Fan
5. Replace the fan by inserting it into the same slot. Use the edges of the metal enclosure to align the fan assembly
properly and to make sure the power connector is seated properly in the header on the left side of the metal enclosure.
6. If this is the last task you are performing, close the chassis cover by sliding it forward until it clicks into place. Replace
the shipping screw, if used.
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4 Disassembling Server Components
The following sections present general removal procedures that are required before removing or installing various internal
components that are not hot-swappable.
NOTE: Each section in this chapter has a letter (A through I) in the title. Tasks in this chapter and Chapter 5 identify the needed
disassembly tasks by these letters.
4.1 Before Beginning These Tasks
Before working with the server product, pay close attention to the safety instructions provided in this manual. See Appendix A,
“Appendix A: Safety Information”
WARNING
recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD
protection by wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on the server when
handling parts.
NOTE: Except where noted, the tasks in this chapter require turning off the server and disconnecting the power cord(s) and any
peripheral devices attached to the server.
:
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We
4.1.1 Tools and Supplies Needed
#1 and #2 Phillips (cross-point) screwdrivers (or interchangeable tip screwdriver with #1 and #2 Phillips bits) »
Personal grounding device such as an anti-static wrist strap and a grounded conductive pad »
4.1.2 System References
All references to left, right, front, rear, top, and bottom assume that you are facing the front of the server, as it would be
positioned for normal operation.
4.2 (A) Removing the Chassis Top Cover
The CG2300 server must be operated with the top cover in place to ensure proper cooling. Always power down the system and
remove the top cover to add or replace any components inside the chassis that are not hot-swappable.
CAUTION: 5V standby power is present inside the chassis whenever the power supply module(s) are connected to a power source.
Before removing the top cover, always power down the server and unplug all peripheral devices and the power cable(s).
A non-skid surface or a stop behind the server may be needed to prevent the server from sliding on the work surface.
Figure 6 shows the top cover and how it is removed. Follow these steps to remove the cover:
1. Remove the hex HD Phillips 6-32 shipping screw at the front left side of the cover, if it is still attached, and save it for
future use. (Figure 6, “A”)
2. Remove the two shoulder screws (one on each side) from the cover. (“B”)
3. While holding the blue unlocking button at the middle of the top cover ( “C”), slide the cover backwards until it stops
and the edge clears the lock bracket on the rear panel of the chassis
4. Lift the cover straight up to remove it from the chassis. (“D”)
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Figure 6: Removing the Cover
4.3 (B) Removing a Riser Card Assembly
One or both of the riser card assemblies has to be removed from the chassis to perform tasks such as:
Installing or replacing a riser card and any PCIe add-in card(s) »
Working with any components on the server board that are near the riser card assembly »
Installing or replacing processors or memory DIMMs »
Removing the server board »
4.3.1 (B1) Removing the Left Riser Card Assembly
Before you can remove the left riser card assembly, you first must power down the server and remove all peripheral devices and
power cord(s) and then the chassis cover. For instructions, see (A) in Chapter 4.
1. Loosen the two blue captive retention screws (Figure 7, “A”) at the front of the riser assembly and the blue captive
screw at the rear of the chassis (“B”).
2. Using the two blue touch points (“C”), lift the riser card assembly out of the chassis (“D”).
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Figure 7: Left Riser Card Assembly
4.3.2 (B2) Removing the Right Riser Card Assembly
Before you can remove the right riser card assembly, you first must power down the server and remove all peripheral devices and
the power cord(s) and then the chassis cover. For instructions, see (A) in Chapter 4.
1. Loosen the two blue captive retention screws (Figure 8, “A”) at the front of the riser assembly and the blue captive
screw at the rear of the chassis (“B”).
2. Using the two blue touch points (“C”), lift the riser card assembly out of the chassis (“D”).
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Figure 8: Right Riser Card Assembly
4.4 (C) Removing the Processor Air Duct
The black plastic processor air duct must be removed to access the processors and the memory DIMMs or to replace the server
board.
NOTE: The air duct is required to ensure proper air flow within the chassis, so be sure that it is in place again before re-installing
the chassis cover.
Before you can remove the processor air duct, you first need to power down the server and remove all peripheral devices and
power cord(s) and then the chassis cover and right riser card assembly. For instructions, see (A and (B2) in Chapter 4.
To remove the processor air duct, simply lift the air duct straight up out of the chassis.
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Figure 9: Removing the Processor Air Duct
4.5 (D) Removing the Support Cross Bar
The support cross bar secures several components, some optional, in the chassis. It is the divider between the front and back.
The top cover can be pushed back to the cross bar without powering down the system in order to service hot-swappable
components in the front of the chassis. In contrast, some components in the front of the chassis, such as the front panel board or
the power distribution board, cannot be replaced without first removing the cross bar (along with all the components attached to
it). This procedure is necessary in order to have enough space to access these front chassis components.
Before you can remove the support cross bar, you first must power down the server and remove all peripheral devices and power
cord(s) and then remove the chassis cover. For instructions, see (A) in Chapter 4.
You also need to loosen the blue captive retention screws all along the cross bar and remove any components that are secured by
the captive retention screws: the riser card assemblies, the processor air duct, and the optional hardware RAID battery backup
assembly. For instructions see (B), (C), and (F) in Chapter 4.
To remove the support cross bar:
Figure 10 shows the location of all the components that have to be removed in order to remove the support cross bar.
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Figure 10: Disconnecting Components from the Support Cross Bar
1. Remove the small flat screws that fasten the cross bar to the sides of the chassis. There is one screw on the left side
and two on the right side. (Figure 11)
2. Remove the support cross bar from the chassis and set it aside. (Figure 11)
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Figure 11: Removing the Support Cross Bar from the Chassis
4.6 (E) Disconnecting Cables
Cables must be disconnected in order to do several different tasks inside the CG2300 server. Figure 12 and Table 1 show all of
the cable connections in the system.
Before you can disconnect any internal cables, you first must power down the server and remove all peripheral devices and power
cord(s) and then remove the chassis cover. For instructions, see (A) in Chapter 4.
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Interconnect Number and Name
Connections
1. Baseboard SSI Main Power
Provides power to the baseboard and the
power supply with the PS-ON signal
Power Distribution Board 3.3V D2D (soldered) to Baseboard MAIN_PWR
(J9G1)
2. CPU 1 and DIMM Power
Provides power for CPU 1 and the DIMMs
associated with CPU 1
Power Distribution Board 3.3V D2D (soldered) to Baseboard CPU_1_PWR
(J8K2)
Figure 12: Cable Routing
Table 1 provides information about each of the numbered connections in Figure 12.
Table 1: Cable Connections
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Interconnect Number and Name
Connections
3. CPU 2 and DIMM Power
Provides power for CPU 2 and the DIMMs
associated with CPU 2
Power Distribution Board 3.3V D2D (soldered) to Baseboard CPU_2_PWR
(J9A2)
4. Fan Control Board Power
Provides power for the fan control board
and the six 80mm system fans
Power Distribution Board 3.3V D2D (soldered) to Fan Control Board Power
(J9A2)
5. SAS HDD Backplane Board Power
Provides power for the HDD backplane
board and up to six SAS HDDs
Power Distribution Board 3.3V D2D (soldered) to SAS HDD Backplane Power
(J11)
6. Aux I/O Power Dongle
Provides power to a 10-pin connector
where customers can connect a custom
cable of their own design to provide
auxiliary power to high-power PCIe
adapters
Power Distribution Board 5V D2D (soldered) to Cable-to-Cable NC (custom
connection)
7. Baseboard SSI Power Control Signal
Provides PMBus signals between the
power supplies and the baseboard
Power Distribution Board 3.3V D2D (soldered) to Baseboard PMBUS (J9E1)
8. Multifunction Front Panel Board (Power
and Signal, HDD LED, COM2)
Interconnects the front panel board, fan
control board, baseboard, and the HDD
LEDs (C-2-C)
Front Panel Board (multifunction) to Fan Control Board PWR/SIG (J1A1),
Baseboard SERIAL_A, and C-2-C HDD LED (NC)
9. SSI Front Panel Board
Connects the front panel board with the
baseboard
Baseboard SSI_FRONT_PANEL (J1A2) to Front Panel Board SSI signal (J1)
10. Fan I2C
Connects the baseboard and the fan
control board to provide fan control
signals
Baseboard IPMB (J1D4) to Fan Control Board I2C (J8A1)
11. Front Panel Board USB
Connects the baseboard to the front panel
board to provide USB 2.0 signals
Baseboard USB_5-6 (J1K1) to Front Panel Board USB (J4)
12. LED/Switch Board Power and Signal
A power and signal cable that connects
the LED/switch board to the front panel
board
Front Panel Board SSI PWR/SIG (J2) to LED/Switch Board PWR/SIG (J1)
13. TAM Signal
A signal cable that connects the TAM
board to the front panel board
Front Panel Board Alarms (J3) to TAM Module Alarms (J2)
14. Alarms
Connects the TAM board to the chassis
rear panel alarms connector
TAM Module Alarms(J1) to System Rear Panel Alarms Connector (the DB-15)
15. Fan Pair (Fans 1-2)
Connects system fans 1 -2 to the fan
control board
Fan Control Board PWR/SIG(J3A1) to Fan Pair (1-2) PWR/SIG (mechanically,
only possible fit)
16. Fan Pair (Fans 3-4)
Connects system fans 3-4 to the fan
control board
Fan Control Board PWR/SIG (J6A1) to Fan Pair (3-4) PWR/SIG (mechanically,
only possible fit)
17. Fan Pair (Fans 5-6)
Connects system fans 5-6 to the fan
control board
Fan Control Board PWR/SIG (J9A1) to Fan Pair (5-6) PWR/SIG (mechanically,
only possible fit)
18 SAS 1 (HDD 0-3)
Connects the HDD backplane board to the
SAS HDD 0-3 connector on the baseboard
SAS HDD Backplane MINISAS0 (J1) to Baseboard SAS_0-3 (J1H3) or the
proper port mapping on the optional hardware RAID controller board
19. SAS 2 (HDD 4-5)
Connects the HDD backplane board to the
SAS HDD 4-7 connector on the baseboard
(for HDDs 4-5)
SAS HDD Backplane Board MINISAS1 (J3) to Baseboard SAS_4-7 (J1H3) or
the proper port mapping on the optional hardware RAID controller board
20. HSBP I2C/HDD LED
Connects the HDD HSBP (hot-swap
backplane) board to the baseboard and
SAS HDD Backplane Board HSBP I2C (J2) to Baseboard HSBP I2C (J1D3) and
Front Panel Board C-2-C (HDD-LED).
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Interconnect Number and Name
Connections
front panel board to provide HDD LED
signal control on the disk drive carriers
and on the system front panel
4.6.1 (E1) Disconnecting Baseboard Power Side Cables
The four baseboard power side cables all run from the power distribution board, across the cable bundle bracket in protective
covers, to their connectors on the baseboard.
The baseboard power cables need to be disconnected on the baseboard side (soldered on the PDB side) before performing tasks
such as replacing the power distribution board or replacing the server board. Because these baseboard power cables are carried
on the cable bundle bracket, they also need to be disconnected for any task that requires the fan cage/cable bracket assembly
to be removed from the chassis.
Before you can disconnect the baseboard power cables from their baseboard connectors, you must first remove the right riser
card assembly, the processor air duct and the support cross bar. For instructions, see (B2), (C), and (D) in Chapter 4.
Disconnecting Main Power
The baseboard SSI main power cable provides power to the baseboard and the power supply with the “PS-ON” signal from the
power distribution board. The cable is soldered to the PDB and connected to MAIN_PWR (J9G1).
For the location of the connector on the baseboard, see Figure 12 in this section (E).
To disconnect the main power cable
1. If present, uncover the black insulator covering the power cable bundles in the cable bracket. See Figure 13.
2. Disconnect the main power cable bundle from the baseboard and pull it to the side of the system.
(Since the cable is soldered onto the power distribution board, it cannot be removed from the chassis, but you can pull it over
to the left side, out of the way, when working with components in the front of the chassis.)
Disconnecting the PMBus (SSI Power Control) Cable
This cable sends PMBus signals between the power supplies and the baseboard. It is soldered on the PDB side and connects to
the baseboard PMBus connector (J9E1) on the other end.
For the location of the PMBus connector on the baseboard, see Figure 12 in this section (E).
To disconnect the PMBus cable:
1. If present, uncover the black insulator covering the power cable bundles in the cable bracket under the cross bar. See Figure
13.
2. Disconnect the PMBus power cable from the baseboard and pull it to the side of the system.
(Since the cable is soldered onto the power distribution board, it cannot be removed from the chassis, but you can pull it
over to the left side, out of the way, when working with components in the front of the chassis.)
Disconnecting the CPU 1 and CPU 2 Power Connectors
The CPU1 and CPU2 power cables bring power from the power distribution board to the CPUs (and their DIMMs). The CPU1 cable
connects to the baseboard at the front of the board near the CPU1 DIMMs, (CPU_1_PWR, J8K2). The CPU2 cable is routed through
another black insulator along the right chassis wall to a connector at the rear right side of the board, (CPU_1_PWR, J9A2).
For the locations of these cables, see Figure 12 in this section (E).
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NOTE: Besides the components already mentioned, you may find you also need to remove the cable bundle bracket/fan cage
assembly in order to access the CPU1 cable connector on the baseboard. For instructions, see (G) in Chapter 4.
To disconnect the CPU1 and CPU2 power cables:
1. If present, uncover the black insulator covering the CPU 1 and CPU 2 power cable bundles in the cable bracket. (Figure 13)
2. Disconnect the CPU power cables from the baseboard and pull them to the side of the system.
(Since the cables are soldered onto the power distribution board, they cannot be removed from the chassis, but you can pull
them over to the left side, out of the way, when working with components in the front of the chassis.)
Figure 13: Disconnecting the CPU Power Cables
4.6.2 Disconnecting Baseboard Signal Side Cables
Signal cables connect to the baseboard on the left side. See Figure 12 in this section (E).
Before you can disconnect any baseboard signal cables, you must first power down the server and remove all peripheral devices
and power cord(s) and then remove the chassis cover and the left riser card assembly. For instructions, see (A) and (B1) in
Chapter 4.
(E2)Baseboard to Front Panel Board Signal Cables
These cables all have a baseboard connection and a front panel board connection.
Before you can disconnect any of these baseboard-to-FBP cables from the front panel board (FPB), you must first remove all the
things that are in the way for working on the FPB: the support cross bar and the components attached to it, the cable bundles in
the cable bracket, and the cable bracket/fan cage. For instructions, see (D), (E1), and (G) in Chapter 4.
SSI Front Panel Board Cable
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The SSI signal cable must be disconnected in order to perform tasks such as replacing the front panel board or replacing the
server board.
The SSI front panel board signal cable connects the front panel board connector (J1) with the baseboard (SSI_FRONT_PANEL,
J1A2).
For the location of the baseboard SSI front panel board connector, see Figure 12 in this cable section (E).
For the location of the SSI power control signal connector on the FPB, see Figure 39 in Section 5.2.14.
Serial Cable
In order to remove the server board, you need to disconnect the serial cable, which is part of the multifunction front panel board
power and signal cable, from the baseboard. Since this cable is part of the multifunction front panel board cable, you also need
to disconnect it to replace the fan control board, or to work with the HDD LEDs.
As part of the multifunction front panel board cable, along with the HDD LED cable and COM2, the serial cable interconnects the
front panel board (FPB) with the fan control board, the baseboard, and the HDD LEDs. For the location of the multifunction cable
connector on the FPB (J1A1), see Figure 39 in Section 5.2.14. For the location of the serial connector on the baseboard
(SERIAL_A), see Figure 12 in this section (E).
Front Panel Board USB Cable
The USB cable has to be disconnected in order to perform tasks such as replacing the front panel board or replacing the server
board.
The front panel board USB cable connects the baseboard to the FPB to provide USB 2.0 signals.
For the location of the baseboard USB connector (USB-5-6, J1K1), see Figure 12 in this section (E). For the location of the USB
connector on the FPB (J4), see Figure 39 in Section 5.2.14.
(E3) Other Baseboard Signal Cables
IPMB/Fan I
The IPMB cable (aka Fan I2C) has to be disconnected in order to perform tasks such as replacing the server board or replacing the
fan control board.
The IPMB cable connects the baseboard with the fan control board (FCB) to provide fan control signals. For the location of the
IPMB connector (J1D4) on the baseboard, see Figure 12 in Chapter 4. For the FCB I2C connector (J8A1), see Figure 43 in Section
5.2.17.
Before you can disconnect the IPMB/Fan I2C connector on the FCB, you need to remove everything that is in the way for working
on the FCB: the support cross bar, the baseboard power cables, the cable bundle bracket/fan cage. For instructions, see (D),
(E1), and (G) in Chapter 4.
HSBP I2C Cable
The HSBP I2C cable has to be disconnected in order to perform tasks such as replacing the SAS backplane, the front panel board,
or the server board.
The HSBP I2C cable connects the HDD HSBP (hot-swap backplane) to the baseboard and the front panel board to provide HDD
LED signal control on the disk drive carriers and on the system front panel. For the location of the HSBP I2C connector (J2) on the
HDD backplane, see Figure 16 in Section 5.2.20. For the location of the HSBP I2C/HDD LED connector (HDD-LED) on the FP
board, see Figure 39 in Section5.2.14. For the location of the HSBP I2C connector (J1D3) on the baseboard, see Figure 12 in
Chapter 4.
2
C Cable
Before you can disconnect the HSBP I2C/HDD LED cable from the SAS backplane, you must first remove the front bezel, the
active HDD carriers from the drive bay, and the HSBP backplane and air duct from the SAS HDD drive bay assembly. For
instructions, see (I) and (H) in Chapter 4.
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Before you can disconnect the HSBP I2C cable from the FP board, you need to remove everything that is in the way for working on
the front panel board: the support cross bar, the power cable bundles in the cable bracket, and the cable bundle bracket/fan
cage assembly. For instructions, see (D), (E1), and (G) in Chapter 4.
(E4) HSBP Cables
The HSBP cables have to be disconnected from the baseboard in order to perform tasks such as installing a hardware RAID
controller or replacing the server board or power distribution board.
The HSBP cables have to be disconnected from the HSBP board on the SAS drive bay assembly to replace the PDB or to remove
or replace the HSBP board.
The hot-swap backplane at the back of the SAS HDD drive bay assembly has the following cables connected:
SAS HDD Backplane board power cable that provides power from the PDB to the HSBP and up to six SAS HDDs »
For the location of the power connector (J11) on the HSBP, see Figure 16 in (H) in Chapter 4. The other end of this cable
is soldered onto the PDB.
SAS-1 (HDD 0-3) cable that connects the HSBP board to the SAS_0-3 connector on the baseboard or to an optional »
hardware RAID controller board
For the location of the SAS-1 connector (MINISAS0, J1) on the HSBP, see Figure 16 in (H) in Chapter 4. For the location
of the SAS_0-3 connector (J1H3) on the baseboard, see Figure 12 in this section (E).
For the location of the SAS-1 connector on a hardware RAID controller card, see Figure 30 in Section 5.2.7 “Installing a
Hardware RAID Controller”.
SAS-2 (HDD 4-5) cable that connects the HSBP board to the SAS_4-7 connector on the baseboard or to an optional »
hardware RAID controller board
For the location of the SAS-2 connector (MINISAS1, J3) on the HSBP, see Figure 16 in (H) in Chapter 4. For the location
of the SAS_4-7 connector (J1H3) on the baseboard, see Figure 12 in this section (E).
For the location of the SAS-1 connector on a hardware RAID controller card, see Figure 30 in Section 5.2.7 “Installing a
Hardware RAID Controller”.
Before you can disconnect the SAS-1 and SAS-2 cables from the baseboard, you need to remove the left riser card assembly. For
instructions, see (B1) in Chapter 4.
Before you can disconnect the HSBP SAS-1 and SAS-2 cables and the HSBP power cable from the HSBP board, you must first
remove the front bezel, the active HDD carriers from the drive bay, and the HSBP backplane and air duct from the SAS HDD drive
bay assembly. For instructions, see (I) and (H) in this chapter.
(E5) Fan Control Board Cables
The fan control board cables have to be disconnected in order to perform tasks such as replacing the front panel board (FPB),
removing or replacing the fan control board (FCB), or replacing the power distribution board (PDB).
The fan control board has the following cables:
Fan Control Board PWR/SIG cable, which is part of the FPB multifunction connection that coordinates signals to the »
front panel
For the location of the FCB PWR/SIG connector (J1A1) on the FCB, see Figure 43 in Section 5.2.17.
2
Fan I
C cable, which connects the baseboard and the fan control board to provide fan control signals »
NOTE: This cable, also known as the IPMB cable, is covered in (E3) in this section (E).
Fan (Fans 1-2), Fan (Fans 3-4), Fan (Fans 5-6) cables, which each connect the FCB with a fan pair in the fan cage. »
For the location of the three fan pair connectors (J3A1, J6A1, J9A1) on the FCB, see Figure 43 in Section 5.2.17.
These cables are connected mechanically on the fan pairs in the fan cage.
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Fan Control Board Power cable, which provides power from the PDB (soldered) to the FCB and the six fans
»
For the location of the FCB power connector (J9A2) on the FCB, see Figure 43 in Section 5.2.17.
Before you can disconnect the FCB PWR/SIG cable (part of FPB multifunction cable), the FCB power cable, and the three fan pair
cables from the FCB, you need to remove everything that is in the way for working on the FCB: the support cross bar, the
baseboard power cable bundles, and the cable bracket/fan cage assembly. For instructions, see (D), (E1), and (G) in Chapter 4.
4.7 (F) Removing the SuperCap Battery Backup
The optional RAID battery backup, if installed, has to be removed to install or remove components on that area of the baseboard,
such as installing an eUSB module, or removing the support cross bar, as it is one of the components attached to the cross bar.
Installing the SuperCap battery backup module entails fastening it to the support cross bar. For that reason, it has to be removed
anytime the cross bar is removed. Figure 14 shows the location of the battery backup module as installed on the cross bar. Figure
31 shows how the battery backup is connected to the hardware RAID controller, so it can be disconnected.
Before you can disconnect the battery backup module from the baseboard, you must first remove the chassis cover and the left
riser card assembly. For instructions, see (A) and (B1) in Chapter 4.
To remove the battery backup module:
1. Loosen the captive screw that fastens the battery backup to the support cross bar. (Figure 14, “A”)
2. Lift the assembly up and out of the chassis. (“B”)
Figure 14: Removing the Battery Backup
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4.8 (G) Removing the Cable Bundle Bracket and Fan Cage
Both the cable bundle bracket and the fan cage have to be removed in order to perform tasks such as replacing any of the boards
in the front of the server: the front panel board, the LED/switch board, the telco alarms module, or the fan controller board as
well as working on components or connectors on the server board front edge, or replacing the server board.
The cable bundle bracket is under the support cross bar and just behind the fan cage. It is attached to the fan cage by two small
screws. Because both of these components need to be removed and are fastened together, they are treated as one assembly.
Before you can remove the cable bundle bracket/fan cage, you must first remove (and unplug were applicable)
the chassis cover »
All six fans from the cage. Set the fans aside. »
The support cross bar and all the components attached to it »
The four power cable bundles. Move them away from the FCB. »
All three fan cables from the fan control board. »
For instructions, see (A), (D), (E1), and (E5) in Chapter 4.
To remove the fan cage:
1. Unfasten the two screws that fasten the fan cage to the chassis floor. Pull the cage up out of the chassis and set it and the
screws aside.
4.9 (H) Removing the SAS Hot-Swap Backplane (HSBP) Board
The HSBP board has to be removed in order to perform tasks such as replacing the HSBP board or replacing the PDB.
CAUTION: Before removing or replacing any of the boards on the CG2300 server, you must first take the server out of service, turn
off all peripheral devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s)
from the system and wall outlet.
When handling the SAS backplane board, observe the normal safety and ESD precautions. See “Appendix A: Safety Information”
for more information.
The six-slot SAS backplane board is located at the rear of the HDD drive bay assembly. It is held in place by a cover plate on top
of the HDD bay assembly that goes over the top edge of the backplane board. There is also a black plastic air duct surrounding
the drive bay on the right side and rear of the assembly.
Before you can remove the HSBP board, you must first remove the chassis cover and front bezel. For instructions, see (A) and (I) in
Chapter 4.
Once you have removed the HSBP board from the drive bay assembly, you need to remove the four cables connected to the
board:
SAS HDD backplane board power cable. »
SAS 1 and SAS 2 cables »
HSBP I
For instructions, see (E3) and (E4) in Chapter 4.
2
C/HDD LED cable »
To remove the HSBP board:
1. Slide any hard disk drives out from the drive bay slots to disengage them from the backplane.
2. Remove the cover plate on the HDD bay assembly by loosening the screw that fastens it to the drive bay and sliding it to
the left towards the chassis wall to release the tabs. (Figure 15, “A” and “B”)
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3. Lift the cover plate off of the HDD bay assembly. (“C”)
Figure 15: Removing the Cover Plate
4. Lift the backplane board and HDD air duct assembly up to access the connectors on the back of the board. (Figure 16,
“A”).
5. Disconnect the four cables attached to the backplane board (“B”).
6. Lift the backplane board and air duct up and out of the chassis. (“C”).
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Figure 16: Removing the Backplane Board
4.10 (I) Removing the Front Bezel
The front bezel has to be removed in order to perform tasks such as:
Installing or removing hot-swappable hard disk drives or an SD flash card »
Observing the individual hard disk drive activity/fault indicators
»
Replacing the control panel LED/switch board »
NOTE: The system does not have to be powered down just to remove the front bezel.
1. Loosen the captive bezel retention screw on the right side of the bezel (Figure 17, “A”).
2. Rotate the bezel to the left to free it from the pins on the front panel, (“B”) and remove it.
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Figure 17: Removing the Front Bezel
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5 Installation and Maintenance Tasks
This chapter covers separately-orderable components that you may want to add or replace in your Kontron CG2300 Carrier Grade
Server. Most of these components can be ordered as accessories from Kontron and some are from third party vendors. For more
information about what is available from Kontron, see the
qualified third party vendors, see the
Guide is located on the Kontron support website at http://cbu.kontron.ca (CRMS – CG2300 - Ordering Guide). The latest
version of the THOL is located on the support website at http://cbu.kontron.ca (CRMS – CG2300 – Test Hardware and
Operating System List (THOL)).
Tested Hardware and Operating System List
5.1 Before Beginning These Tasks
Before working with the server product, pay close attention to the safety instructions provided in this manual. See Appendix A:
Safety Information”.
CG2300 Carrier Grade Server Configuration Guide
(THOL). The latest version of the Configuration
. For a list of
WARNING
recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD
protection by wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on the server when
handling parts.
:
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We
5.1.1 Tools and Supplies Needed
#1 and #2 Phillips (cross-point) screwdrivers (or interchangeable tip screwdriver with #1 and #2 Phillips bits) »
Personal grounding device such as an anti-static wrist strap and a grounded conductive pad »
5.1.2 System References
All references to left, right, front, top, and bottom assume that you are facing the front of the server, as it would be positioned for
normal operation.
5.2 Tasks with the Chassis Cover Removed
NOTE: Because all the tasks in this section involve components inside the chassis, always power down the server and disconnect
the power cord(s) and any peripheral devices connected to the system.
5.2.1 Configuring Memory DIMMs
The memory DIMM slots are located in four separate banks on the S2600CW2SK server board. Detailed information about the
memory subsystem in the CG2300 server can be found in the
Specification
Motherboard).
located on the Kontron support http://cbu.kontron.ca . (CRMS – CG2300 – Technical Product Specification (TPS) -
Intel® Server Board S2600CW2SK Family Technical Product
5.2.2 Installing Memory DIMMs
Before you can install memory DIMMs in the server, you first need to remove the chassis cover, the right-side riser card, and the
processor air duct. For instructions, see (A), (B1), and (C) in Chapter 4.
NOTE: To reduce the risk of electrostatic discharge (ESD) damage to the processor or the DIMM, be sure to follow these
procedures:
Touch the metal chassis before touching the DIMM or server board. »
Keep part of your body (hand, etc.) in contact with the metal chassis to dissipate the static charge while handling the »
DIMM.
Avoid moving around unnecessarily. »
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Use a ground strap attached to the front panel (with the bezel removed).
»
To install DIMMs in the S2600CW2SK server board slots, follow these steps:
1. Open the levers on the DIMM slot. Figure 18, (A)
2. Note the location of the alignment notch on the DIMM edge. (“B”)
3. Insert the DIMM, making sure the connector edge of the DIMM aligns correctly with the slot. (“E”)
4. Using both hands, push down firmly and evenly on both sides of the DIMM until it snaps into place and the levers close.
(“C” and “D”)
IMPORTANT: Visually check that each latch is fully closed and correctly engaged with the notch on the DIMM edge. (“E”)
5. Re-install the processor air duct, the right riser card assembly, and the chassis cover. For instructions, see (RJ), (RK),
and (RL) in Chapter 6.
6. If this is the last task you are doing, plug in the power cord(s) and re-connect any peripheral devices.
Figure 18: Memory DIMM Installation
5.2.3 Replacing or Removing Memory DIMMs
Before you can replace or remove memory DIMMs in the server, you first need to remove the chassis cover, the right-side riser
card, and the processor air duct. For instructions, see (A), (B1), and (C) in Chapter 4.
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NOTE: To reduce the risk of electrostatic discharge (ESD) damage to the processor or the DIMM, be sure to follow these
procedures:
Touch the metal chassis before touching the DIMM or server board. »
Keep part of your body (hand, etc.) in contact with the metal chassis to dissipate the static charge while handling the »
DIMM.
Avoid moving around unnecessarily. »
Use a ground strap attached to the front panel (with the bezel removed). »
To remove a DIMM from the S2600CW2SK server board, follow these steps:
1. Open the DIMM slot levers for the DIMM to be removed. (Figure 18, A)
2. Using both hands, hold the DIMM by the edges and lift it up from the slot. Store the DIMM in an anti-static package.
3. If you are installing a replacement DIMM in this slot, return to Step 4 in 5.2.2 “Installing Memory DIMMs”.
4. Re-install the processor air duct, the right riser card, and the chassis cover. For instructions, see (RJ), (RK), and (RL) in
Chapter 6.
5. If this is the last task you are performing, plug in the power cord(s) and re-connect any peripheral devices.
5.2.4 Adding or Replacing a Processor
CAUTION: The processor must be appropriate: Severe damage to the server board may occur if a processor that is inappropriate
for the server is installed. Refer to the Configuration Guide located on the support web page http://cbu.kontron.ca. (CRMS –
CG2300 - Ordering Guide).
NOTE: Kontron recommends performing a CPU socket inspection before adding or replacing a processor to ensure there is
nothing wrong with the fragile socket pins. Follow the instructions in Chapter X, “CPU Socket Inspection”.
Use the instructions provided below to add or replace a processor instead of using the instructions that came with the processor.
Before you can add or replace a processor, you need to remove the chassis cover, the right riser card assembly, and the processor
air duct. For instructions, see (A), (B2) and (C) in chapter 4.
Follow the instructions below to remove and then install a processor, referring to Figure 21 through Figure 30.
Socket and Processor Handling and ESD Precautions
CAUTION: Socket contacts are fragile and can be easily damaged if touched. Intel Corporation has developed tools to provide
consistent, controlled motions for inserting and removing processors on Intel® server boards. Kontron expects system
integrators in high volume integration situations to use the Intel-designed tool at all points in the procedures in this section
where a processor is being removed or inserted in a socket.
The tool has two components, as shown in Figure 19:
A stage used to hold a processor so that it can be picked up safely by the insertion-removal tool. »
The insertion-removal tool used to grab a processor safely and move it onto a socket on the baseboard. »
This tool is simple to operate. Once it is lined up with the pin 1 indicators on the stage and processor (Figure 19, (A), pressing
down on the large top button until it clicks lifts the processor into the tool. (B) When the tool is positioned over a selected empty
socket, pressing down on the button until it clicks safely releases the processor.
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Figure 19: Using the Insertion-Removal Tool to Handle Processors
For more information about ordering this tool for use on the LGA 2011 socket, see the Intel support site at
http://www.intel.com/support/motherboards/server/sb/CS-032587.htm. The tool should be ordered from Chaun Choung
Technology Corporation ( CCI ). See more information at http://www.ccic.com.tw/lga.php.
In addition to using the correct tool, also be mindful of the following points when handling the processors and sockets to reduce
the risk of electrostatic discharge (ESD) damage to the processor:
Touch the metal chassis before touching the processor or server board. »
Keep part of your body (hand, etc.) in contact with the metal chassis to dissipate the static charge while handling the »
processor.
Avoid moving around unnecessarily. »
Use a ground strap attached to the front panel (with the bezel removed.) »
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Figure 20: Cautions for Handling Processors
Removing a Heat Sink
This procedure is only necessary if there is a heat sink covering the socket at the site where you want to add/replace a processor.
1. Loosen the four captive screws on the corners of the heat sink with a #2 Phillips screwdriver. (Figure 21, “A”)
2. Twist the heat sink slightly to break the seal between the heat sink and the processor socket. (“B”)
3. Lift the heat sink from the socket. If it does not pull up easily, twist the heat sink again.
NOTE
:
Do not force the heat sink. Doing so could damage the processor or the socket contacts.
Figure 21: Removing the Heat Sink
Removing a Processor
The procedures that follow cover the steps for removing an old processor out of its socket on the server board.
Opening the Socket
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1. Open the socket by pushing the lever handles down and away from the socket to release the load plate. (Figure 22, (“A”
and “B”)
Figure 22: Using the Socket Levers
2. Unlock the hinge lever first to a 35º angle only and then the action lever (Figure 23, (A).
The action lever will also raise the hinge lever so that the load page is upright. Then lift up the load plate.
Figure 23: Opening the Load Plate
Removing the Processor
1. Use the Intel tool to remove the processor from the socket or gently remove the processor manually.
Installing a New Processor
NOTE: Follow the ESD precautions covered in Appendix A: Safety Information”.
1. Take the processor out of its packaging and remove the protective shipping cover by grasping the cover tab and pulling it
away from processor load plate. Store the protective cover for future use. (Figure 24)
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Figure 24: Removing the Shipping Cover
CAUTION: The underside of the processor has components that may damage the socket pins if installed improperly. The
processor must align correctly with the socket opening before installation.
2. Use the Intel stage tool and insertion-removal tool to move the processor to the socket on the server board.
3. Line up the insertion/removal tool with the pin 1 indicators on the socket and make sure the tool is properly seated at all
four corners.
4. Press straight down using the tool button. A click indicates that the processor is loaded into the socket.
Or if not using the tools:
1. Orient the processor with the socket so that the processor cutouts match the socket notches. (Figure 25, “A”)
2. Gently place the processor in the socket. (“B”)
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Figure 25: Manually Installing the Processor in the Socket
3. Carefully close the load plate.
4. Close the hinge socket lever and ensure that the load plate tab engages under the socket lever when fully closed. (Figure 26
“B”)
Figure 26: Closing the Processor Load Plate
5. When the load plate comes down and the lever is latched, the socket cover pops off. Save it for future use if the processor is
removed from the socket or for protection if the server is moved or shipped. (Figure 27 “A” and “B”)
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Figure 27: Closing the Last Socket Lever
5.2.5 Installing a Heat Sink
1. If this is a new heat sink (not one removed to add/replace a processor), remove the protective film, if present, on the Thermal
Interface Material (TIM) located on the bottom of the heat sink. (Figure 28, “A”)
2. Set the heat sink over the processor, lining up the four captive screws with the four socket posts surrounding the processor.
Align the heat sink fins to the front and back of the chassis for correct airflow (front to back). (See Figure 28)
3. Loosely screw in the captive screws on the heat sink corners by tightening one, then the one diagonally opposite, and so on.
(“B”)
4. Gradually and equally tighten each captive screw in diagonal order until each one is firmly tightened. See Figure 28 for the
order.
CAUTION: the torque spec for these screws is 8 inch pounds. Be careful not to exceed it.
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Figure 28: Installing a Heat Sink
5.2.6 Configuring Jumpers on the Server Board
The jumpers are located on the S2600CW2SK server board.
Before you can work with the jumpers defined in this section, you must first remove the chassis cover, right riser card assembly
and processor air duct. For instructions, see (A), (B2) and (C) in Chapter 4.
The other components on the server board can remain in place.
The server board has several 3-pin jumper blocks that can be used to configure, protect, or recover specific features of the server
board. This section shows the jumper blocks available and what they do. For detailed information about using these jumpers, see
Sections 7.3 through 7.7.
Pin 1 on each jumper block is identified by this symbol on the silkscreen: ▼
Figure 29 shows the jumper blocks.
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Jumper Name
Pins
System Results
J1F5: Password Clear
1 - 2
These pins should have a jumper in place for normal system operation (Default)
2 - 3
To clear administrator and user passwords, power on the system with pins 2 – 3
connected. The administrator and user passwords clear in 5 – 10 seconds after power
on. Pins 2 – 3 should not be connected for normal system operation.
J1B1: BMC
Force Update
1 - 2
BMC Firmware Force Update Mode – Disabled (Default)
2 - 3
BMC Firmware Force Update Mode – Enabled
J1F3: ME
Force Update
1 - 2
ME Firmware Force Update Mode – Disabled (Default)
2 - 3
ME Firmware Force Update Mode – Enabled
J1F4: BIOS Recovery
1 - 2
These pins should have a jumper in place for normal system operation (Default)
2 - 3
The main system BIOS does not boot with pins 2 – 3 connected. The system only boots
from EFI-bootable recovery media with the recovery BIOS image.
J1F6: BIOS Default
(CMOS Clear)
1 - 2
These pins should have a jumper in place for normal system operation (Default)
2 - 3
If these pins are connected when AC power is unplugged, the CMOS settings are cleared
within five seconds. Pins 2 - 3 should not be connected for normal operation.
Figure 29: Jumper Blocks (J1B1, J1F3, J1F5, J1F4, J1F6)
Table 2: Server Board Jumpers (J1F5, J1B1, J1F3, J1F4, J1F6)
See Section 9.1, “BIOS Defaults (CMOS Clear) and Password Reset Usage Procedure” in the
Family TPS
on the Kontron Support website for more information about the recovery features.
Intel® Server Board S2600CW2SK
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5.2.7 Installing a Hardware RAID Controller
Hard disk drives are supported with SAS software RAID 0/1/10 on the CG2300 server by default. Hardware RAID support
requires a separately-orderable SAS hardware RAID controller, which is described in this section.
NOTE: The components used as examples in this section are from the Intel® RS3DC080 hardware.
Figure 30 shows the SAS hardware RAID controller board layout. The board’s gold edge connector attaches to a header on the
baseboard as shown in Figure 31.
Figure 30: Hardware RAID Adapter Layout
Before you can install the hardware RAID controller board, you must first remove the chassis cover and the left riser card
assembly. For instructions, see (A) and (B1) in Chapter 4.
Then, disconnect the two SAS cables (SFF-8643 ends) from the baseboard connector (SGPI01) where they are used for default
software RAID. For instructions, see (E4) in Chapter 4.
To install the hardware RAID controller board, follow these steps:
1. Remove the bracket from the chassis rear panel.
2. Fasten the bracket from the chassis to the RAID controller board, using the two screws in the kit. (Figure 31, “A”)
3. Connect the SAS 1 cable end labeled SFF-8643 into the proper connector (right) on the RAID controller board. ( “B”)
4. Connect the SAS 2 cable end labeled SFF-8643 into the proper connector (left). (“B”)
5. Insert the hardware RAID controller board in the PCIe slot 3 on the baseboard and press down to mate it with the
header. (“D”)
6. Re-install the riser card assembly and the chassis cover. For instructions, see (RK) and (RL) in Chapter 6.
7. If this is the last task you are performing, plug in the power cord(s) and re-connect any peripheral devices.
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Figure 31: Installing the RAID Controller Board
5.2.8 Installing the SuperCap Battery Backup Module
This module is a flash-based battery backup module for SAS drives. It comes as a part of the Intel RS3DC080 RAID controller kit
and may not be compatible with other RAID products. The mounting bracket for the module is a separately orderable part (Intel
AXXRMFBU4). For more information about the battery backup module, see the
located on the Kontron support website at http://cbu.kontron.ca. (CRMS – CG2300 – Ordering Guide.)
Before you can install the battery backup module, you need to remove the chassis cover and left riser card assembly. (That is, if
they haven’t already been removed for installing the hardware RAID controller board). For instructions, see (A) and (B1) in
Chapter 4.
To install the battery backup module:
1. Insert the module into the black plastic tray. (Figure 32, “A”)
2. Fasten the module and tray assembly to the sheet metal bracket by inserting the tabs into the cut-outs on the bracket.
(“B”)
CG2300 Carrier Grade Server Configuration Guide
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3. Holding the locking lever on the plastic tray out, slide the module/tray assembly towards the back of the bracket until it
locks into place.
Figure 32: Setting Up the Battery Backup Assembly
4. Connect the signal/power pigtail cable to the proper connector on the hardware RAID controller board (“C”) and the
rear of the battery backup assembly. (Figure 31, “F”)
5. Place the battery backup bracket on the support cross bar, lining it up with the center hole on the middle shelf. (“G”)
6. Use the blue retention screw to fasten the battery backup assembly bracket to the cross bar.
7. Re-install the left-side riser card assembly and the chassis cover. For instructions, see (RK) and (RL) in Chapter 6.
8. If this is the last task you are performing, plug in the power cord(s) and re-attach any peripheral devices.
5.2.9 Installing a PCIe Riser Card
The CG2300 server does not ship with any PCI riser cards, just the sheet metal brackets where the riser cards and PCI add-in
cards are housed. The S2600CW2SK server board has two riser slots capable of supporting riser cards on the right side and left
side of the chassis. Baseboard PCIe slot 2 (left side) and PCIe slot 6 (right side) support the riser cards in the CG2300 system.
Baseboard PCIe slot 2 supports a single slot PCIe X16 riser or a dual slot PCIe X8 riser. These risers are referred to as the ‘left’
risers since the boards plug in on the left side of the chassis as viewed from the front of the server. PCIe riser cards in slot 2
connect to CPU2. Baseboard PCIe slot 6 supports a single slot PCIe X16 riser or a dual slot PCIe X8 riser. These risers are
referred to as the ‘right‘ risers since the boards plug in on the right side of the chassis. PCIe riser cards in slot 2 connect to CPU1.
Table 3 identifies the card configurations and the connector types used.
Once PCIe add-in cards are installed and the riser card assembly is remounted in the chassis, the cards are accessible from the
rear of the server chassis.
Table 3 identifies the card configurations and the connector types used.
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Riser Card Option
Slot Configuration
PCI Express passive riser, single slot x16
Right side riser (baseboard slot 6)
Single full-height PCI Express x16 connector
PCI Express passive riser, dual slot x8
Right side riser (baseboard slot 6
Two full-height PCI Express x8 connectors
PCI Express passive riser, single slot x16
Left side riser (baseboard slot 2)
Single full-height PCI Express x16 connector
PCI Express passive riser, dual slot x8
Left side riser (baseboard slot 2)
Two full-height PCI Express x8 connectors
Table 3 Riser Card Configurations
NOTE: All riser options run at PCIe Gen3 speeds.
Before you can install a riser card, you must first remove the chassis cover and the riser card assembly from the chassis. For
instructions, see (A) and (B) in Chapter 4.
Figure 33 shows how a riser card is installed into the metal bracket.
Figure 33: Adding Riser Cards
CAUTION: Before removing or replacing any of the boards on the CG2300 server, you must first take the server out of service, turn
off all peripheral devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s)
from the system and wall outlet.
When handling the riser card, observe normal safety and ESD precautions. (See Appendix A: Safety Information” for more
information.
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To install the riser card in the sheet metal bracket:
1. Fasten the riser card to the bracket with the two 6/32 screws as shown in Figure 33.
Torque screws to 8 lb*in.
At this point the riser card is ready for installing add-in cards.
5.2.10 Installing PCIe Add-in Cards
The right-side and left-side riser card options support the same PCIe add-in card options. See Table 3 for the possible
configurations. The figures in this section use the left-side slot 2 riser card assembly, a PCI Express passive riser, dual slot x8 and
single x16 add-in card options as the example.
Before you can install an add-in card, you must first remove the chassis cover and remove the riser card assembly from the
chassis. For instructions, see (A) and (B) in Chapter 4.
CAUTION: When handling a PCI add-in card, observe the normal safety and ESD precautions. See Appendix A: Safety Information
for more information.
1. Turn the riser card assembly upside down so it is resting on the top of the sheet metal cage.
2. If you are replacing a PCIe add-in card in a slot, remove the rear retention screw that fastens the add-in card to the riser
card. (Figure 34 “D”)
For a full-length card, also open the card edge retainer in the front of the assembly by loosening the blue captive screw
(“B”)
3. Remove the card from the riser card socket.
4. If you are adding a PCIe card, not replacing one, in the selected slot, remove the blank filler panel from the rear bracket
of the riser card assembly. (Figure 34, “A”)
5. For a full-length add-in card, open the card edge retainer by loosening the blue captive screw. (“B”)
6. Attach the add-in card to the appropriate riser card connector. (“C”)
Be sure that the add-in card edge connector is seated in the riser card connector correctly.
7. Fasten the add-in card to the riser card assembly bracket using the rear retention screw. (“D”)
For full-length cards, also secure the card in the grooves at the slot level on the retainer bracket and tighten the blue
captive thumb screw. (“D”)
Figure 34: Installing a PCIe Add-In Card in the Riser Card Assembly
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8. Using the two blue touch points, install the riser card assembly into its slot (slot 2 or slot 6) on the baseboard. (Figure
35, “A”)
9. Secure the riser card assembly by tightening the captive screws (“C” and “D”).
Figure 35: Installing and Securing the Riser Card Assembly
10. Re-install the riser card assembly and the chassis cover. For instructions, see (RK) and (RL) in Chapter 6.
11. If this is the last task you are performing, plug in the power cord(s) and re-attach any peripheral devices.
5.2.11 Installing the RMM4 Lite Key
The Remote Management Module (RMM) solution for the CG2300 server uses RMM4 in the iBMC on the S2600CW2SK server
board.
Before you can install the RMM4Lite key, you must first remove the chassis cover and the left riser card assembly. For
instructions, see (A) and (B1) in Chapter 4.
To install the RMM4 lite key:
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1. Press the key into the socket on the baseboard. (Figure 36, “A”)
Figure 36: Installing the RMM4 Key
2. Re-install the left-side riser card assembly and the chassis cover. For instructions, see (RK) and (RL) in Chapter 6
3. If this is the last task you are performing plug in the power cord(s) and re-attach any peripheral devices
5.2.12 Installing an M.2 Storage Drive
A separately purchased, optional M.2 flash drive provides SATA storage. The M.2 flash drive is installed on the S2600CW2SK
server board.
Before you can install an M.2 flash drive, you must first remove the chassis cover and the left riser card assembly. For
instructions, see (A) and (B1) in Chapter 4.
To install the M.2 flash drive card:
1. Connect the M.2 card to the header on the baseboard near the CMOS battery. (Figure 37, “A”)
2. Seat the other end of the M.2 card around the post on the baseboard.
3. Secure the M.2 card by fastening the screw in the post. (“B”)
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Figure 37: Installing an M.2 Flash Drive on the Server Board
4. Re-install the left-side riser card assembly and the chassis cover. For instructions, see (RK) and (RL) in Chapter 6.
5. If this is the last task you are performing, plug in the power cord(s) and re-attach any peripheral devices.
5.2.13 Installing an eUSB Module
A separately purchased, optional Embedded USB flash drive (eUSB) provides local USB flash memory storage for various uses,
such as system information, diagnostic partitions, and configuration data. The eUSB is installed on the S2600CW2SK server
board in front of PCIe slot 3.
Before you can install an eUSB module, you must first remove the chassis cover, the left riser card assembly, and the hardware
RAID backup battery assembly. For instructions, see (A), (B1), and (F) in Chapter 4.
To install the eUSB module:
1. Locate the standoff and connector on the baseboard. (Figure 38)
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2. Install the eUSB module onto the server board by plugging the 2x5 header on the eUSB module onto the server board USB
header (“A”).
3. Press down on the eUSB module, using one finger on each side of the module’ s mounting hole, to snap the eUSB module
securely in place. You will know if the module is not properly seated (snapped in place) if the module is angled instead of flat
and parallel with the baseboard.
4. Fasten the eUSB module using the white plastic standoff on the baseboard. See Figure 38.
Figure 38: Installing an eUSB Flash Module on the Server Board
5. Re-install the left riser card assembly, the battery backup assembly, and the chassis cover. For instructions, see (RK), (RI),
and (RL) in Chapter 6.
6. If this is the last task you are performing, plug in the power cord(s) and re-attach any peripheral devices.
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Item
Description
Item
Description
A
TAM signal cable connector (J3)
E
SSI front panel power cable connector (J1)
B
USB/RJ45 serial stacked header
F
LED/switch board power/signal cable
connector (J2)
C
SD 0 flash module
G
Multifunction power/signal cable connector
(J1A1)
D
SD 1 flash module
H
Front panel board USB cable connector (J4)
5.2.14 Replacing the Front Panel Board
The front panel board provides the interface to the controls at the front of the server, the power interconnect for the server board,
the USB and COM2 interfaces and SD flash modules. The FP board also houses the LED/switch board that controls the front
panel LEDs and the telco alarm manager.
To replace the FP board, you must first remove the chassis cover, the support cross bar and all three components attached to it,
all five cables in the cable bundle bracket, the fan cage and bundle bracket, all five cables connected to the FP board.
For instructions, see (A), (D), (E1), and (G) in Chapter 4.
Figure 39 shows the location of all the connectors on the FP board.
Figure 39: Front Panel Board Connectors
CAUTION: Before replacing any of the boards on the CG2300 server, you must first take the server out of service, turn off all
peripheral devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s) from
the system and wall outlet.
When handling the FP board, observe the normal safety and ESD precautions. See Appendix A: Safety Information for more
information.
Removing the Old Front Panel Board
1. Remove any SD flash cards in the SD module slots to save for use with the new FP board.
2. Unscrew the two fasteners on the FP board (Figure 40, “A”) and slide the board away from the front of the chassis and
over the two keyhole standoffs (“B”) to lift it up and out of the chassis. (“C”)
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Save the screws for reuse with the new replacement FP board.
Figure 40: Removing the Front Panel Board from the Chassis
Installing the New Front Panel Board
1. Tilt the new FP board and slide it toward the front of the chassis so the RJ45 COM2 and USB connectors fit through the
slot on the front panel of the chassis and the two keyhole slots fit over the standoffs on the front panel board shelf
bracket. (Figure 41 “A” and “B”).
2. Replace and tighten the screws on the board to secure the board to the front panel shelf bracket. (“C”)
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Figure 41: Installing the New FP Board
3. Reconnect all of the cables on the FP board. For locations of each header on the board, see Figure 39.
4. Re-install the fan cage, the baseboard power cables, the support cross bar, and the chassis cover. For instructions, see
(RC), (RG), (RH), and (RL).
5. If this is the last task you are performing inside the chassis, plug in the power cord(s) and re-attach any peripheral
devices.
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5.2.15 Replacing the LED/Switch Board
The LED/switch board is mounted against the front panel of the CG2300 server chassis because it supports the LEDs and
switches that are on the control panel on the front of the chassis.
Before you can replace the LED/switch board, you must first remove the chassis cover, the front bezel, and the fan cage so you
can access the board from the back. You may also have to loosen the front panel board and slide it back, in order to access the
LED/switch board retaining screw. For instructions, see (A), (I), and (G) in Chapter 4.
Removing the Old LED/Switch Board
To remove the LED/Switch board:
1. Disconnect the multifunction cable on the FP board so there is enough room to unfasten the retainer screw on the top
right side of the LED/switch board.
If there is not enough room to access this screw, remove (or at least slide back) the FP board. For instructions, see
“Removing the Old Front Panel Board” in Section 5.2.14.
2. The LED/switch board is also attached to the front of the chassis by two standoffs. Once the retaining screw is
removed, pry the LED/switch board loose from these standoffs to remove it.
Replacing the LED/Switch Light Pipe Assembly
1. Remove the black control panel module from the front of the chassis by lifting up from the bottom and then pulling
down to release the top tabs holding it into the chassis frame.
2. Position the new control panel module with the top tabs in the appropriate slots. Gently push down and in to secure the
bottom of the panel in order to attach it to the LED/switch board.
Installing the New LED/Switch Board
1. Connect the LED/switch board power and signal ribbon cable to the new LED/switch board.
2. Align the left side of the LED/switch board with the two standoffs on the inside of the front panel of the chassis and
gently push the board to secure it to the chassis frame.
3. Fasten the screw at the right of the LED/switch board to hold the board in place.
4. Replace the front panel board if you removed it or slid it out to work on the LED/switch board installation. For
instructions, see “Installing the New Front Panel Board” in Section 5.2.14.
5. Re-connect the multifunction cable on the FP board.
6. Re-install the fan cage, the baseboard power cables, the front bezel, and the chassis cover. For instructions, see (RC),
(RG), (RA), and (RL) in Chapter 6
7. If this is the last task you are performing inside the server chassis, plug in the power cord(s) and re-attach any
peripheral devices.
5.2.16 Replacing the Telco Alarms Module (TAM) Board
The TAM board is on the right side of the CG2300 server chassis floor, just below the front panel. Before you can replace the TAM
board, you must first remove the chassis cover, the support cross bar, the baseboard power cables, and the fan cage. (You do not
have to remove the front panel board in order to access the TAM board). For instructions, see (A), (D), (E1), and (G)
CAUTION: Before replacing any of the boards on the CG2300 server, first take the server out of service, turn off all peripheral
devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s) from the syst em
and wall outlet.
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When handling the TAM board, observe normal safety and ESD precautions. (See Appendix A: Safety Information” for more
information.
Removing the Old TAM Board
To remove the TAM board:
1. Unfasten the two retaining screws from the front of the chassis. (Figure 42)
2. Disconnect the TAM signal cable that is connected to the FP board. (Figure 42)
3. Disconnect the alarms cable that is routed to the rear of the chassis. (Figure 42)
4. Remove the TAM board from the chassis by pulling it away from the front panel of the chassis. (Figure 42)
Figure 42: Removing the TAM Board
Installing the New TAM Board
1. Slide the new TAM board toward the front panel and align it with the two holes for the retaining screws. (Figure 42)
2. Fasten the retaining screws from the front panel of the chassis to hold the board in place. (Figure 42)
3. Connect the alarms cable from the FP board to the TAM board. (Figure 42)
4. Connect the alarms cable from the rear of the chassis to the TAM board. (Figure 42)
5. Re-install front bezel, the fan cage, the baseboard power cables, the support cross bar, and the chassis cover. For
instructions, see (RA), (RC), (RG), (RH), and (RL) in Chapter 6.
6. If this is the last task you are performing inside the server chassis, plug in the power cord(s) and re-attach any
peripheral devices.
5.2.17 Replacing the Fan Control Board (FCB)
The fan control board is located on the chassis floor in front of the server board and just behind the fan cage and the cable tray.
The fan control functions are controlled by the fan controller IC. This controller monitors the “Fan Present” signals from each of
the fan positions, drives the “Fan PWM” signals, monitors the “Fan Tach” signals, and drives the “Fan Fail” signals. Fan speed is
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controlled using temperature sensors located on the server board. When a fan fault is detected the fan controller drives the “Fan
Fault” signal “ON” in the fault LED on the fan assembly. Simultaneously, a composite fan fault LED, visible at the chassis front
bezel, is turned “ON” on the front panel LED board.
Before you can replace the fan control board, you need to remove the chassis cover, the support cross bar (and all components
attached to it), the baseboard power cables, the fan cage and the FCB cables. For instructions, see (A), (D), (E1), (G), and (E5) in
Chapter 4.
Removing the Old FCB
To remove the fan control board from the chassis:
Three fan cables for the fan pairs (if not already disconnected when removing the fan cage) 1.
Unfasten the five screws on the fan control board that fasten it to the chassis floor. See Figure 43 for the locations of these 2.
screws. Save the screws to use when installing the new fan control board.
Lift the fan control board out of the chassis. 3.
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Figure 43: Fan Control Board Layout
Installing the New FCB
To install the new fan control board:
1. Using the five screws saved from removing the old board, fasten the new fan control board to the chassis floor. (Figure
43).
2. Re-connect the fan control cables. For instructions, see (RD) in Chapter 6.
3. Re-install the fan cage, the baseboard power cables, the support cross bar, and the chassis cover. For instructions, see
(RC), (RG), (RH), and (RJ) in Chapter 6.
4. If this is the last task you are performing inside the server chassis, plug in the power cord(s), and re-attach any
peripheral devices.
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5.2.18 Replacing the Power Distribution Board (PDB)
The power distribution board (PDB) routes power from the power supply module(s) to the rest of the server through an integral
wiring harness.
To replace the PDB, first remove the following components:
Top cover »
Support cross bar and all components attached to it »
SAS HDD backplane board »
All cables from the PDB at the connections on the other end (The cables are soldered onto the PDB and the new board »
has a new set of cables attached.)
Baseboard SSI main power cable (from the 24-pin connector on the baseboard; bundle soldered on the PDB) »
CPU and DIMM power cables (one for each CPU, from the 8-pin connectors on the baseboard; soldered on
»
the PDB)
Fan control board power cable (from the 12-pin connector on the fan control board, soldered on the PDB) »
HDD backplane board power cable (from the HSBP board, soldered on the PDB) »
Auxiliary I/O power dongle (from any auxiliary PCI adapters installed and routed out of the PCI air baffle, »
soldered on the PDB)
Baseboard SSI power control signal cable (from the baseboard, soldered on the PDB) »
For instructions, see (A), (D), (H), (E1), (E5), and (E4) in Chapter 4.
Refer to Figure 12: Cable Routing” and Table 1: Cable Connections” for the location of the connectors where each cable is
disconnected.
CAUTION: Before replacing any of the boards on the CG2300 server, first take the server out of service, turn off all peripheral
devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s) from the syst em
and wall outlet.
When handling the power distribution board, observe the normal safety and ESD precautions. See Appendix A: Safety Information
for more information.
Removing the Old PDB
1. Slide the power supply module(s) out a few inches to disengage it from the PDB.
2. Loosen the two screws that secure the PDB bracket to the chassis and save them for re-installing the new PDB assembly.
(Figure 44, “A”)
3. Gently pull the PDB and all its attached cables out of the chassis. (“B”).
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Figure 44: Removing the PDB from the Chassis
4. Remove the bracket from the PDB and save it and the two screws for use with the new PDB. (Figure 45)
Figure 45: Removing the PDB Mounting Bracket
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Installing the New PDB
1. Fasten the PDB bracket to the new PDB with the two screws reserved from removing the old PDB. (Figure 46)
Figure 46: Attaching the PDB Mounting Bracket
2. Place the PDB back into the chassis and fasten the bracket to the chassis floor with the remaining two screws. (Figure 47,
“A” and “B”).
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Figure 47: Installing the New PDB in the Chassis
3. Connect all of the new cables on the new PDB to their connectors on the SAS backplane, server board, and fan control
board, being careful to route them as low as possible so as not to interfere with other components or air flow. For
instructions, see (RE), (RG), and (RD) in Chapter 6.
4. Place the new auxiliary I/O cable/dongle in the PCI air baffle and re-attach the baffle to the side wall of the chassis. (Figure
47, “C” and “D”)
5. Re-install the SAS HDD backplane board and surrounding air baffle, the support cross bar, and the chassis cover. For
instructions, see (RB), (RH) and (RL) in Chapter 6.
6. Push the power supply module(s) back into place so they are mated with the PDB.
7. If this is the last task you are performing inside the server chassis, plug in the power cord(s), and re-attach any peripheral
devices.
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5.2.19 Replacing the S2600CW2SK Server Board
The CG2300 Carrier Grade Server uses the Intel® server board S2600CW2SK. To replace the server board, the following
components must be removed first:
Top chassis cover »
Riser card assemblies »
Processor air duct »
RMM4Lite key (if used) »
Hardware RAID controller board (if used) »
SuperCap battery backup (if used) »
eUSB module (if used) »
.M. 2 module (if used) »
Support cross bar »
All cables attached to the baseboard: »
Baseboard power cables »
Baseboard signal cables »
Fan I2C cable »
Front panel board USB cable »
SAS 1 cable and SAS 2 cable (which will be on baseboard or the hardware RAID board, if used) »
2
HSBP I
C/HDD LED cable »
For instructions, see (A), (B), (C), (D), (E), and (F) in Chapter 4, and the following other sections:
5.2.7: “Installing a Hardware RAID Controller”, 5.2.11: “Installing the RMM4 Lite Key”, 5.2.12: “Installing an M.2 Storage
Drive”, and 5.2.13: “Installing an eUSB Module”.
In addition, you will probably want to remove the following components for reuse on the replacement server board if it hasn’t
already been populated with spare components:
Heat sink(s) »
Processor(s) »
All DIMMs »
For instructions, see the following sections: “Removing a Heat Sink” and “Removing a Processor” in 5.2.4 and 5.2.3: “Replacing
or Removing Memory DIMMs”.
If you want to reuse components from this server board, you can remove them now or after you have removed the server board
from the chassis.
CAUTION: Before replacing any of the boards on the CG2300 server, first take the server out of service, turn off all peripheral
devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s) from the syst em
and wall outlet.
When handling the server board, observe the normal safety and ESD precautions. See Appendix A: Safety Information for more
information.
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Removing the Old Server Board
1. Loosen all nine screws holding the server board to the chassis and save them for use with the new server board. See
Figure 48 “A” for the location of these screws.
2. Unscrew the standoff for the eUSB module and save it for reuse with the new server board.
3. Tilt the server board up at the front edge and lift it from the chassis being careful to clear the rear panel of the chassis.
(Figure 48, “B” and “C”)
Figure 48: Removing the Server Board
Installing the New Server Board
1. Set the replacement server board in place.
Insert the rear edge of the board first and line up the I/O ports with the slots in the rear panel of the chassis.
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2. Make sure all three self-aligning standoffs go through the holes at the front of the board.
NOTE: If the standoffs are misaligned when the board is screwed down the holes will be damaged and the standoffs may be
cross-threaded.
3. Fasten the server board to the chassis base with the nine screws that were removed and saved.
4. If the new server board does not have components pre-installed and you are re-using components from the old server
board, re-install the memory DIMMs, processor(s), and heat sink(s).
For instructions, see Section 5.2.3 “Replacing or Removing Memory DIMMs”, 5.2.4 “Adding or Replacing a Processor”
and 5.2.5 “Installing a Heat Sink”.
5. Re-install RMM4Lite key, if used, the hardware RAID controller board and battery backup, if used, the eUSB module, if
used, the M.2 flash drive, if used.
For instructions, see 5.2.11 “Installing the RMM4 Lite Key”, 5.2.7 “Installing a Hardware RAID Controller” and 5.2.13
“Installing an eUSB Module”.
6. Re-install all cables disconnected when the old server board was removed, the support cross bar, the processor air
duct, the riser card assemblies, . For instructions, see (RE), (RF), (RG), (RH), (RJ), and (RK) in Chapter 6.
7. Re-connect the TAM alarms cable to the alarms connector on the chassis rear panel. For instructions, see “Installing
the New TAM Board” in 5.2.16.
8. Re-install the chassis cover. For instructions, see (RL) in Chapter 6.
9. If this is the last task you are performing inside the server chassis, plug in the power cord(s), and re-attach any
peripheral devices.
5.2.20 Replacing the SAS Backplane
The six-slot SAS backplane board is located at the rear of the HDD drive bay assembly. It is held in place by a cover plate on top
of the HDD bay assembly that goes over the top edge of the backplane board. There is also a black plastic air duct surrounding
the drive bay on the right side and rear of the assembly.
CAUTION: Before replacing any of the boards on the CG2300 server, first take the server out of service, turn off all peripheral
devices connected to the server, turn off the server by pressing the power button, and unplug the power cord(s) from the system
and wall outlet.
When handling the SAS backplane board, observe the normal safety and ESD precautions. See “Appendix A: Safety Information”
for more information.
Removing the Old SAS Backplane Board
In order to replace the SAS backplane board, you need to first remove the following components: the chassis cover and the front
bezel. For instructions, see (A) and (I) in Chapter 4.
Once the SAS backplane board in accessible, you also need to disconnect the power cable and the two SAS connectors. For
instructions, see (E4) in Chapter 4.
NOTE: The complete procedure for removing the SAS backplane board is covered in (H) in Chapter 4.
1. Once the backplane board is removed and the cables disconnected, remove the HDD air duct from the old backplane
board by loosening the two screws on the backplane. (Figure 49, “A”)
2. Save the air duct to reuse with the new board. (“B”)
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Figure 49: Removing the Air Duct from the Backplane Board
Installing the New SAS Backplane Board
NOTE: The complete procedure for reassembling the backplane board, cables, air duct, and cover plate is (RB) in Chapter 6.
1. Attach the HDD air duct to the new SAS backplane board using the two retained screws. (Figure 50, “A” and “B”))
2. Connect the four cables into the back of the backplane board. Be careful that the HSBP I
2
C/HDD LED cable does not catch
on the corner of the backplane board or the air duct. For instructions, see (RE) in Chapter 6.
3. Secure the six-slot HDD backplane in place with the cover plate, lock in the hard drives, re-attach the front bezel and the
chassis cover. For instructions, see (RB) in Chapter 6.
4. If this is the last task you are performing inside the server chassis, plug in the power cord(s), and re-attach any peripheral
devices.
Figure 50: Re-Attaching the Backplane Board to the Air Duct
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5.3 Tasks with the Chassis Closed
The procedures covered in this section all involve hot-swappable components that do not require disconnecting power to the
system or removing the top chassis cover.
5.3.1 Adding or Replacing Hard Disk Drives
Up to six hot-swappable SAS hard disk drives can be installed in the CG2300 server. The drives go into carriers that connect to
the SAS backplane board once the carriers with drives attached are inserted back into the drive bay slots. The CG2300 server
ships with six drive carriers.
While you must remove the front bezel to add or replace a hard drive in one of the drive slots, it is not necessary to remove the
chassis cover or to power down the system. The hard drives are hot-swappable.
CAUTION: If you install fewer than six hard disk drives, to maintain proper cooling the unused drive slots must contain the empty
carriers with filler panels that ship with the server.
The CG2300 server does not support all SAS HDD or SATA SSD disk drives. To see a list of validated manufacturers and drive
models, refer to the THOL. The latest version of the THOL is located on the Kontron support website at http://cbu.kontron.ca.
(CRMS – CG2300 – Test Hardware and Operating System List (THOL)).
NOTES:
SATA rotating HDDs are not recommended for use in this system because they are sensitive to rotational vibration from system
fan blades.
The complete procedure for adding or replacing hard disk drives is covered in Section 3.1 “Adding or Replacing Hot-Swappable
Hard Disk Drives”.
5.3.2 Adding or Replacing a Power Supply Unit
Adding a Second Power Supply Module
Depending on the model ordered, the server has one AC or one DC power supply module. A second power supply provides
redundancy. The power supply modules are hot-swappable, so no chassis components have to be removed to add or replace a
module. To add a second power supply module:
1. Remove the filler panel by pressing and holding the green safety lock downward and using the handle to pull the filler
panel out of the slot. (Figure 51 “A” and “B”)
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Figure 51: Removing the PSU Filler Panel
2. Insert the new power supply by pressing and holding the green safety lock downward (Figure 52, “A”) and using the
handle to slide the power supply into the slot until it latches into place. (“B”)
Figure 52: Installing a PSU in the Second Slot
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3. If you are installing a DC power supply, there are two threaded studs for chassis enclosure grounding.
A 90°standard barrel, two-hole, compression terminal lug with 5/8-inch pitch suitable for a #14-10 AWG conductor
must be used for proper safety grounding. A crimping tool may be needed to secure the terminal lug to the grounding
cable.
Figure 53: DC Power Supply Grounding
Replacing a Power Supply in Either Slot
Power Supply Units (PSUs) are hot-swappable, but you do need to unplug the power cord from the failed PSU to reconnect it with
the new one. If you are replacing the main PSU and have a redundant PSU in your system, power will switch over to the redundant
unit while you replace the main unit.
1. Unplug the power cord from the PSU being replaced. The Power Supply Status LED shows which power supply has
failed. (Figure 52)
2. Press and hold the green safety lock downward and using the handle, pull the failed power supply out of the slot.
3. Press and hold the green safety lock downward (“A”) and using the handle, slide the new power supply into the slot
until it latches into place. (“B”)
5.3.3 Installing the Server in a Rack
Several different rack mounting kits are available, depending on whether you need 2-post or 4-post mounting and whether you
need 19-inch or 23-inch rack widths. Also available are a basic slide rail kit and a rail enabling kit. For detailed information
about the rack mounting kits and how to order them, see the
version of the Configuration Guide is located on the Kontron support website at http://cbu.kontron.ca. (CRMS – CG2300 Ordering Guide). Installation instructions are included in each of the rack mounting kits.
CG2300 Carrier Grade Server Configuration Guide.
The latest
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Connecting the Power Cord
NOTE: When using a rack, wait to install the power cord(s) until after the server is in the rack.
Equipment Rack Precautions
CAUTION: ANCHOR THE EQUIPMENT RACK — The equipment rack must be anchored to an unmovable support to prevent it from
falling over when one or more servers are extended in front of it on slide assemblies. The equipment rack must be installed
according to the manufacturer’s instructions. You must also consider the weight of any other device installed in the rack.
Mains power disconnect — The power cord(s) is considered the mains disconnect for the server and must be readily accessible
when installed. If the individual server power cord(s) will not be readily accessible for disconnection then you are responsible for
installing a power disconnect for the entire rack unit. This main disconnect must be readily accessible, and it must be labeled as
controlling power to the entire rack, not just to the server(s). To remove all power, two power cords must be removed.
Grounding the rack installation — To avoid the potential for an electrical shock hazard, for AC power you must include a third wire
safety ground conductor with the rack installation. For DC power the two studs for chassis enclosure grounding must be used for
proper safety grounding. See Figure 53in Section 5.3.2, “Adding or Replacing a Power Supply Unit” for the location of the ground
studs. With AC power, if the server power cord is plugged into an outlet that is part of the rack, then you must provide proper
grounding for the rack itself. If the server power cord is plugged into a wall outlet, the safety ground conductor in the power cord
provides proper grounding only for the server. You must provide additional, proper grounding for the rack and other devices
installed in it.
AC overcurrent protection — When AC power is used, the server is designed for a line voltage source with up to 20 amperes of
overcurrent protection per cord feed. If the power system for the equipment rack is installed on a branch circuit with more than 20
amperes of protection, you must provide supplemental protection for the server. The overall current rating of a server configured
with two power supplies is less than 6 amperes.
CAUTION: Temperature — The operating temperature of the server, when installed in an equipment rack, must not go below 5°C
(41°F) or rise above 40°C (104°F) ). Extreme fluctuations in temperature can cause a variety of problems in the server.
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6 Reassembling Server Components
6.1 Before Beginning These Tasks
Before working with the server product, pay close attention to the safety instructions provided in this manual. See Appendix A,
“Appendix A: Safety Information”
WARNING
recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD
protection by wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on the server when
handling parts.
NOTE: Except where noted, the tasks in this chapter require the server to be turned off and the power cord(s) and any peripheral
devices attached to the server disconnected.
:
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We
6.1.1 Tools and Supplies Needed
#1 and #2 Phillips (cross-point) screwdrivers (or interchangeable tip screwdriver with #1 and #2 Phillips bits) »
Personal grounding device such as an anti-static wrist strap and a grounded conductive pad »
6.1.2 System References
All references to left, right, front, rear, top, and bottom assume that you are facing the front of the server, as it would be
positioned for normal operation.
6.2 (RA) Re-Installing the Front Bezel
NOTE: The server does not have to be powered down just to reinstall the front bezel.
1. Insert the tabs on the left side of the bezel into the slots on the front panel of the chassis.
2. Move the bezel toward the right and align it on the front panel pins. (Figure 54, “A”)
3. Snap the bezel into place and tighten the retention screw to secure it. (“B”)
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Figure 54: Re-Attaching the Front Bezel
6.3 (RB) Re-Installing the SAS Hot-Swap Backplane (HSBP) Board
When handling the SAS backplane board, observe the normal safety and ESD precautions. See “Appendix A: Safety Information”
for more information.
The six-slot SAS backplane board is held in place by a cover plate on top of the HDD bay assembly that goes over the top edge of
the backplane board. There is also a black plastic air duct surrounding the drive bay on the right side and rear of the assembly.
To re-install the SAS backplane board:
1. Re-connect the four SAS HDD cables to the HSBP board. For instructions, see (RE) in Chapter 6.
2. Re-install the SAS backplane board and air duct. (Figure 55, “A” and “B”).
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Figure 55: Re-Installing the Backplane Board
3. Secure the six-slot HDD backplane in place by placing the cover plate over the HDD bay assembly, the backplane and the air
duct. (Figure 56 “A” and “B”)
4. Re-fasten the screw that holds the cover plate in place. ( “C”)
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Figure 56: Re-Attaching the Cover Plate
5. Lock in all the hard drives so they engage with the backplane.
6. Re-attach the front panel bezel and the chassis cover. For instructions, see (RA) and (RL) in Chapter 6.
7. If this is the last task you are performing inside the server chassis, plug in the power cord(s), and re-attach any peripheral
devices.
6.4 (RC) Re-Installing the Cable Bundle Bracket and Fan Cage
The cable bundle bracket is under the support cross bar and just behind the fan cage. It is attached to the fan cage by two small
screws. Because both of these components need to be removed and are fastened together, they are treated as one assembly.
To re-install the cable bundle bracket and fan cage:
1. Fasten the fan cage (with the cable bracket attached) to the chassis floor using the two screws set aside when it was
removed.
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2. Reconnect all three power cables for the fan pairs on the fan control board. For instructions, see (RD) here in Chapter 6
3. Put the baseboard power cable bundles back onto the cable bundle bracket and re-connect the cables to the
baseboard. For instructions, see (RG) here in Chapter 6.
4. Place the three fan pairs that were set aside back into the fan cage.
6.5 (RD) Re-Connecting the Fan Control Cables
The fan control board has the following cables:
Fan Control Board PWR/SIG cable, which is part of the FP board multifunction connection that coordinates signals to »
the front panel
For the location of the FCB PWR/SIG connector (J1A1) on the FCB, see Figure 43 in Section 5.2.17.
2
Fan I
C cable, which connects the baseboard and the fan control board to provide fan control signals »
NOTE: This cable, also known as the IPMB cable, is covered in (RF) here in Chapter 6.
Fan Pair (Fans 1-2), Fan Pair (Fans 3-4), Fan Pair (Fans 5-6) cables, which each connect the FCB with a fan pair in the »
fan cage
For the location of the three fan pair connectors (J3A1, J6A1, J9A1) on the FCB, see Figure 43 in Section 5.2.17.
These cables are connected mechanically on the fan pairs in the fan cage.
Fan Control Board Power cable, which provides power from the PDB (soldered) to the FCB and the six fans »
For the location of the FCB power connector (J9A2) on the FCB, see Figure 43 in Section 5.2.17.
If any cables have to be reconnected at the other end, not just on the FCB, for the connector locations, see Figure 12, “Cable
Routing” and Table 1, “Cable Connections”.
6.6 (RE) Re-Connecting the HSBP Board Cables
The following cables all connect to the hot-swap backplane board at the back of the SAS HDD drive bay assembly:
SAS HDD Backplane board power cable that provides power from the PDB to the HSBP and up to six SAS HDDs »
For the location of the power connector (J11) on the HSBP, see Figure 55 in (RB) here in Chapter 6.
The other end of this cable is soldered onto the PDB.
SAS-1 (HDD 0-3) cable that connects the HSBP board to the SAS_0-3 connector on the baseboard or to an optional »
hardware RAID controller board
For the location of the SAS-1 connector (MINISAS0, J1) on the HSBP, see Figure 55 in (RB) here in Chapter 6.
For the location of the SAS_0-3 connector (J1H3) on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
For the location of the SAS-1 connector on a hardware RAID controller card, see Figure 30 in Section 5.2.7 “Installing a
Hardware RAID Controller”.
SAS-2 (HDD 4-5) cable that connects the HSBP board to the SAS_4-7 connector on the baseboard or to an optional »
hardware RAID controller board
For the location of the SAS-2 connector (MINISAS1, J3) on the HSBP, see Figure 55 in (RB) here in Chapter 6.
For the location of the SAS_4-7 connector (J1H3) on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
For the location of the SAS-1 connector on a hardware RAID controller card, see Figure 30 in Section 5.2.7 “Installing a
Hardware RAID Controller”.
Once you have reconnected the HSBP cables to the backplane board, you need to re-install the backplane board, replace the
cover plate, replace the HDD carriers in the drive bay, and re-attach the front bezel. For instructions, see (RB) and (RA) here in
Chapter 6.
6.7 (RF) Re-Connecting the Baseboard Signal Cables
Signal side cables connect to the baseboard on the left side. See Figure 12: Cable Routing” in (E) in Chapter 4.
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Baseboard to Front Panel Board Signal Cables
These cables all have a baseboard connection and a front panel board connection.
SSI Front Panel Board Cable
The SSI front panel board signal cable connects the front panel board connector (J1) with the baseboard (SSI_FRONT_PANEL,
J1A2).
For the location of the baseboard SSI front panel board connector, see Figure 12: Cable Routing” in (E) in Chapter 4.
For the location of the SSI power control signal connector on the FP board, see Figure 39 in Section 5.2.14.
Serial Cable
The serial cable is part of the multifunction front panel board power and signal cable As part of the multifunction front panel
board cable, along with the HDD LED cable and COM2, the serial cable interconnects the front panel board (FP board) with the
fan control board, the baseboard, and the HDD LEDs.
For the location of the multifunction cable connector on the FP board (J1A1), see Figure 39 in Section 5.2.14.
For the location of the serial connector on the baseboard (SERIAL_A), see Figure 12: Cable Routing” in (E) in Chapter 4.
Front Panel Board USB Cable
The front panel board USB cable connects the baseboard to the FP board to provide USB 2.0 signals.
For the location of the baseboard USB connector (USB-5-6, J1K1), see Figure 12: Cable Routing” in (E) in Chapter 4.
For the location of the USB connector on the FP board (J4), see Figure 39 in Section 5.2.14.
Other Baseboard Signal Cables
IPMB/Fan I
The IPMB cable (aka Fan I2C) connects the baseboard with the fan control board (FCB) to provide fan control signals.
For the location of the IPMB connector (J1D4) on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
For the location of the FCB I2C connector (J8A1), see Figure 43 in Section 5.2.17.
HSBP I2C Cable
The HSBP I2C cable connects the HDD HSBP (hot-swap backplane) to the baseboard and the front panel board to provide HDD
LED signal control on the disk drive carriers and on the system front panel.
For the location of the HSBP I2C connector (J2) on the HDD backplane, see Figure 55 here in (RB) Chapter 6.
For the location of the HSBP I2C/HDD LED connector (HDD-LED) on the FP board, see Figure 39 in Section5.2.14.
For the location of the HSBP I2C connector (J1D3) on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
2
C Cable
6.8 (RG) Re-Connecting the Baseboard Power Cables
The four baseboard power side cables all run from the power distribution board, across the cable bundle bracket in a protective
cover, to their connectors on the baseboard.
Main Power
The baseboard SSI main power cable provides power to the baseboard and the power supply with the “PS-ON” signal from the
power distribution board. The cable is soldered to the PDB and connected to MAIN_PWR (J9G1).
For the location of the connector on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
To reconnect the main power cable:
1. Run the cable bundle across the cable bundle bracket and connect it to the baseboard.
2. If present, re-cover with the black insulator covering.
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PMBus (SSI Power Control) Cable
This cable sends PMBus signals between the power supplies and the baseboard. It is soldered on the PDB side and connects to
the baseboard PMBus connector (J9E1) on the other end.
For the location of the PMBus connector on the baseboard, see Figure 12: Cable Routing” in (E) in Chapter 4.
To reconnect the PMBus cable:
1. Run the cable across the cable bundle bracket and connect it to the baseboard.
2. Re-cover with the black insulator covering (if present).
CPU 1 and CPU 2 Power Connectors
The CPU1 and CPU2 power cables bring power from the power distribution board to the CPUs (and their DIMMs).
Both cables are soldered to the PDB and only have connectors on the baseboard side.
The CPU1 cable connects to the baseboard at the front of the board near the CPU1 DIMMs, (CPU_1_PWR, J8K2).
The CPU2 cable is routed through another black insulator along the right chassis wall to a connector at the rear right side of the
board, (CPU_1_PWR, J9A2).
For the locations of these cables, see Figure 12: Cable Routing” in (E) in Chapter 4.
To reconnect the CPU1 and CPU2 power cables on the baseboard:
1. Run the cable bundles across the cable bundle bracket and connect them to the baseboard. (Figure 57)
2. Re-cover the black insulator covering the CPU 1 and CPU 2 power cable bundles in the cable bracket (if present).
Figure 57: Routing the CPU Power Cables
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6.9 (RH) Re-Installing the Support Cross Bar
The support cross bar secures several components, some optional, in the chassis. It is the divider between the front and back.
The top cover can be pushed back to the cross bar without powering down the system in order to service hot-swappable
components in the front of the chassis. In contrast, some components in the front of the chassis, such as the front panel board or
the power distribution board, cannot be replaced without first removing the cross bar (along with all the components attached to
it). This procedure is necessary in order to have enough space to access these front chassis components.
To re-install the support cross bar:
1. Reposition the support cross bar in the chassis and secure it with the three reserved screws. (Figure 11)
Figure 58: Re-Installing the Support Cross Bar
2. Re-attach each of the components that were removed from the support cross bar. Tighten the captive retentive screws.
For the possible components and their positions on the cross bar, see Figure 10.
For instructions about re-installing the processor air duct, the optional hardware RAID battery backup assembly and
the riser card assemblies, see (RI), (RJ), and (RK) here in Chapter 6.
6.10 (RI) Re-Installing the SuperCap Battery Backup
Re-installing the SuperCap battery backup module entails fastening it to the support cross bar.
Figure 31 shows how the battery backup is connected to the hardware RAID controller and positioned on the support cross bar.
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To re-install the battery backup module:
1. Position the SuperCap backup battery assembly over the support cross bar. (Figure 59, “A”)
2. Tighten the captive screw that fastens the battery backup to the support cross bar. (“B”)
Figure 59: Re-Installing the Battery Backup
6.11 (RJ) Re-Installing the Processor Air Duct
The air duct is required to ensure proper air flow within the chassis, so be sure that it is in place again before re-installing the
chassis cover.
1. Place the processor air duct over the processor sockets and DIMMs. Align the front tabs with the captive screws on the
support cross bar. (Figure 60)
(The air duct is secured when the right riser card assembly is mounted on the support cross bar above it.)
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Figure 60: Re-Installing the Processor Air Duct
6.12 (RK) Re-Installing a Riser Card Assembly
This procedure covers both the right and left riser card assemblies.
6.12.1 Re-Installing the Left Riser Card Assembly
To re-install the riser card assembly:
1. Position the riser front tabs over the holes on the PCI support cross bar. (Figure 61).
2. Using the blue touch points on the top of the assembly (“A”), press down to mate the riser card with the header on the
server board (“B”, slot 2 for the left-side riser)
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Figure 61: Re-Installing the Left Riser Card Assembly
NOTES: 1) To avoid damaging the card edge, be sure that the card is lined up straight with the header, not on an angle.
2) If a hardware RAID controller card is installed in PCI slot 3, be careful not to damage the diagnostic pins at the
back of the card next to the rear chassis panel when re-installing the left-side riser assembly.
3. Align and then tighten the blue captive retention screws at the front of the assembly with the holes on the support cross
bar (“C”) and on the rear of the chassis. (“D”.
4. Replace the chassis cover. For instructions see (RL) here in Chapter 6.
6.12.2 Re-Installing the Right Riser Card Assembly
To re-install the riser card assembly:
1. Position the riser front tabs over the holes on the PCI support cross bar (over the processor air duct). (Figure 62).
2. Using the blue touch points on the top of the assembly (“A”), press down to mate the riser card with the header on the
server board (“B”, slot 6 for the right-side riser)
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Figure 62: Re-Installing the Right Riser Card Assembly
NOTE: To avoid damaging the card edge, be sure that the card is lined up straight with the header, not on an angle.
3. Align and then tighten the blue captive retention screws at the front of the assembly with the holes on the support cross
bar (“C”) and on the rear of the chassis. (“D”.
4. Replace the chassis cover. For instructions see (RL) here in Chapter 6.
6.13 (RL) Re-installing the Chassis Cover
When you are finished working inside the chassis, always put the cover back on before powering on the server again. This step is
required to ensure proper cooling.
1. Starting from the rear of the chassis, align the tab on the rear right edge of the cover with the lock bracket on the
outside of the rear panel and place the cover down over the chassis with the side edges outside the chassis walls.
(Figure 63)
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Figure 63: Re-Attaching the Chassis Cover
2. Slide the cover forward until it clicks into place. (“A”)
3. Install the shipping screw if tooled entry is required or if the unit will be shipped. (“B”)
4. Replace the two shoulder screws (one on each side) to fasten the cover to the chassis frame. (“C”)
5. Torque screws to 8 lb*in.
6. Reconnect all peripheral devices and the power cord(s).
CAUTION: This unit must have the cover installed when it is running to ensure proper cooling.
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Key
Description
<F1>
Help - Pressing F1 on any menu invokes the general Help window.
← →
The left and right arrow keys are used to move between the major menu pages. The keys have no effect if a submenu or pick list is
displayed.
↑
Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing
the Enter key activates the selected item.
↓
Select Item down - The down arrow is used to select the next value in a menu item’s option list, or a value field pick list. Pressing
the Enter key activates the selected item.
7 Server Utilities
7.1 Using the BIOS Setup Utility
This section describes the BIOS Setup utility, which is used to change configuration values for the Kontron CG2300 Carrier Grade
Server. The BIOS Setup can be run with or without an operating system present.
7.1.1 Using BIOS Setup
BIOS Setup can be used for the following purposes:
Selecting a particular boot device »
Adjusting settings for the processor, memory, and other devices »
Configuring RAS, acoustic, and performance settings »
Setting security and server management options »
Viewing hardware and system information »
Restoring settings after replacing the baseboard battery »
NOTE: Most modern devices do not require manual configuration, so many users will never need to use BIOS Setup.
7.1.2 Starting Setup
After you turn on or reset the server, BIOS prepares the server to boot an operating system. During this time, the following prompt
will be displayed:
Press <F2> to enter SETUP
Pressing F2 when prompted invokes BIOS setup. The BIOS continues to perform necessary initialization procedures and then
displays the BIOS Setup menus.
7.1.3 If You Cannot Access Setup
If you are not able to access BIOS Setup, you may need to restore the BIOS options to their factory settings. For instructions on
restoring factory defaults, see Section 8.1 in the
S2600CW Technical Product Specification
.
7.1.4 Setup Menus
Each BIOS Setup menu page has a number of features. Except for features that only display automatically configured
information, each feature is associated with a value field with user-selectable parameters. These parameters can be changed if
you have adequate security rights. Value fields are inaccessible if the value cannot be changed.
Table 4 describes the keyboard commands available in the BIOS Setup menus.
Table 4: Keyboard Commands
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Key
Description
F5/-
Change Value - The minus key or the F5 function key is used to change the value of the current item to the previous value. This key
scrolls through the values in the associated pick list without displaying the full list.
F6/+
Change Value - The plus key or the F6 function key is used to change the value of the current menu item to the next value. This key
scrolls through the values in the associated pick list without displaying the full list. On 106-key Japanese keyboards, the plus key
has a different scan code than the plus key on the other keyboard, but it has the same effect.
<Enter>
Execute Command - The Enter key is used to activate submenus when the selected feature is a submenu, or to display a pick list if
a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed,
the Enter key undoes the pick list and allows another selection in the parent menu.
<Esc>
Exit - The ESC key provides a mechanism for backing out of any field. This key undoes pressing the Enter key. When the ESC key is
pressed while editing a field or selecting menu features, the parent menu is re-entered. When the ESC key is pressed in any
submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the exit confirmation window is
displayed and the user is asked whether changes can be discarded.
<F9>
Setup Defaults - Pressing F9 causes the following message to appear:
Setup Confirmation
Load default configuration now?
[Yes] [No]
If Yes is selected and the Enter key is pressed, all Setup fields are set to their default values. If No is selected and the Enter key
is pressed, or if the ESC key is pressed, the screen returns to where it was before F9 was pressed without affecting any existing
field values.
<F10>
Save and Exit - Pressing F10 causes the following message to appear:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [No]
If Yes is selected and the Enter key is pressed, all changes are saved and Setup is exited. If No is selected and the Enter key is
pressed, or the ESC key is pressed, the screen returns to where it was before F10 was pressed without affecting any existing
values.
7.2 Upgrading the BIOS
The upgrade utility lets you upgrade the BIOS in flash memory. The code and data in the upgrade file include the following:
On-board system BIOS, including the recovery code »
BIOS Setup Utility and strings. »
On-board video BIOS, SCSI BIOS, and other option ROMs for devices embedded on the server board. »
OEM binary area »
Microcode »
Splash Screen »
7.2.1 Preparing for the Upgrade
The steps below explain how to prepare to upgrade the BIOS, including how to record the current BIOS settings and how to obtain
the upgrade utility.
NOTE: In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery process may need to be followed
to return the system to service. See Section 1.4, “Additional Information and Software” for additional information.
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7.2.2 Updating the System Firmware
WARNING: Do not power off or reset the system while the update is in progress. Do not interrupt the BIOS POST during the first
system reboot.
To update the CG2300 server firmware, follow the standard update procedure in the embedded EFI shell.
NOTE: Components (e.g., BIOS, BMC, ME, SDR) can be updated individually as shown below, but upgrading the full package is
recommended to avoid possibly running incompatible firmware components.
The update package is available at www.kontron.com/ (search for CG2300, click on DOWNLOAD: CG2300 Software Update
Package)
1. Uncompress the update package and copy the contents to a USB flash drive.
2. Insert the USB flash drive into any of the USB ports on the system.
3. Power up the system and boot the EFI shell. (Press F6 and select “EFI”)
4. Run the command “map-r” in the EFI shell to mount the USB flash drive.
5. Run the command “fs0” to change the active device to the USB flash drive.
The USB key can also be mounted to “fs1”. The fs# depends on the results from the “map-r” command.
6. Change the directory to the folder that stores the firmware package. (e.g., cd NewFW-CG2300)
7. Type in “updALL.nsh” at the shell prompt to initiate updating the BIOS and all firmware. (See steps below for
updating single components instead.)
8. When prompted for the FRUSDR update, select the either the option to update only the SDR or the option to update
both the FRU and SDR.
9. Answer the rest of the FRUSDR prompts as you want.
10. Provide input to the additional prompts. (Updating each specific FRU area is optional; “Yes” or “No”)
11. When the FRU update is complete, the system returns to the EFI shell prompt.
Type “Reset” to reset the system.
The system takes three minutes or so to reboot so it can actually update the firmware. Do not interfere with this
process.
12. During POST, press <F2> to enter the BIOS setup.
13. In the BIOS Setup screens, verify that the BIOS, ME, BMC, and FRUSDR revisions were loaded.
14. Press <F10> and answer “Yes” to load the BIOS setup defaults.
15. Configure the BIOS settings you want.
16. Save the settings and reboot the system.
To update single components (e.g., BIOS, BMC, ME, SDR), type in one of the following scripts at step 7 in the procedure above:
BIOS: updBIOS.nsh
BMC: updBMC.nsh
ME: updME.nsh
SDR: updFRUSDR.nsh
NOTE: Use SDR update script (updFRUSDR.nsh) for cases such as installing a second PSU, when seeing the IPMI sensors is
necessary.
7.3 BIOS Default and Password Reset Usage Procedure
The BIOS Default and Password Reset recovery features are designed so the desired operation can be achieved with minimal
system downtime. The usage procedure for these two features has changed from previous generation Intel® Server Boards. The
following procedure outlines the new usage model.
The server boards have several 3-pin jumper blocks that can be used to configure, protect, or recover specific features of the
server boards.
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7.3.1 Set BIOS to Default (Clearing the CMOS)
To clear the CMOS, perform the following steps:
1. Power down the server. Unplug the power cord.
2. Open the server chassis. For instructions, see (A) in Chapter 4.
3. Move the jumper from the default operating position (covering pins 1 and 2) to the reset/clear position (covering pins 2 and
3).
4. Wait five seconds.
5. Move the jumper back to the default position (covering pins 1 and 2).
6. Close the server chassis. For instructions, see (RL) in Chapter 6.
7. Connect the AC power cord.
8. Power up the server and access the BIOS setup utility by pressing <F2>.
9. Verify that the BIOS default operation was successful by viewing the Error Manager screen.
Two errors should be logged:
5220 BIOS Settings reset to default settings
0012 System RTC date/time not set
The CMOS is now cleared and can be reset by going into the BIOS setup.
NOTE: This jumper does not reset Administrator or User passwords. To reset passwords, the Password Clear jumper must be used.
The system will automatically power on after AC is applied.
7.3.2 Clearing the Password
This jumper causes both the User password and the Administrator password to be cleared if they were set. The operator should be
aware that this creates a security gap until passwords have been installed again through the <F2> BIOS Setup utility. This is the
only method by which the Administrator and User passwords can be cleared unconditionally. Other than this jumper, passwords
can only be set or cleared by changing them explicitly in BIOS Setup or by similar means. No method of resetting BIOS
configuration settings to default values will affect either the Administrator or User passwords.
To clear the password, perform the following steps:
1. Power down the server. For safety, unplug the power cord(s).
2. Remove the system top cover.
3. Move the “
position (covering pins 2 and 3).
4. Re-attach the system top cover and plug in the power cord(s).
5. Power up the server and access the <F2> BIOS Setup utility.
6. Verify the password clear operation was successful by viewing the Error Manager screen.
7. Two errors should be logged:
5221 Passwords cleared by jumper
5224 Password clear jumper is set
8. Exit the BIOS Setup utility and power down the server. For safety, unplug the AC power cords.
9. Remove the system top cover and move the “
and 2).
10. Re-attach the system top cover and plug in the AC power cord(s).
11. Power up the server.
12. The password is now cleared and can be reset by going into the BIOS setup.
Password Clear
” jumper from the default operating position (covering pins 1 and 2) to the password clear
Password Clear
” jumper back to the default operating position (covering pins 1
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7.4 Integrated BMC Force Update Procedure
When performing the standard Integrated BMC firmware update procedure, the update utility places the Integrated BMC into an
update mode, allowing the firmware to load safely onto the flash device. In the unlikely event the Integrated BMC firmware
update process fails due to the Integrated BMC not being in the proper update state, the server board provides an Integrated
BMC Force Update jumper that forces the Integrated BMC into the proper update state.
The following procedure should be completed in the event the standard Integrated BMC firmware update process fails.
1. Power down and remove the AC power cord.
2. Open the server chassis. For instructions, see (A) in Chapter 6.
3. Move the jumper from the default operating position (covering pins 1 and 2) to the enabled position (covering pins 2 and 3).
4. Close the server chassis.
5. Reconnect the AC cord and power up the server.
6. Perform the Integrated BMC firmware update procedure as documented in the README.TXT file that is included in the
Integrated BMC firmware update package.
After successful completion of the firmware update process, the firmware update utility may generate an error stating that the
Integrated BMC is still in update mode.
7. Power down and unplug the AC power cord(s).
8. Open the server chassis.
9. Move the jumper from the enabled position (covering pins 2 and 3) to the disabled position (covering pins 1 and 2).
10. Close the server chassis.
11. Re-connect the AC cord(s) and power up the server.
NOTE: Normal Integrated BMC functionality is disabled with the Force Integrated BMC Update jumper set to the enabled position.
The server should never be run with the Integrated BMC Force Update jumper set in this position. This jumper setting should only
be used when the standard firmware update process fails. This jumper should remain in the default/disabled position when the
server is running normally.
7.5 ME Force Update Jumper
When the ME Firmware Force Update jumper is moved from its default position, the ME is forced to operate in a reduced minimal
operating capacity. This jumper should only be used if the ME firmware has become corrupted and requires re-installation.
The following procedure should be followed.
1. Power down and remove the AC power cord(s).
2. Open the server chassis. For instructions, see (A) in Chapter 6.
3. Move the jumper from the default operating position (covering pins 1 and 2) to the enabled position (covering pins 2 and 3).
4. Close the server chassis.
5. Re-connect the AC cord(s) and power up the server.
6. Boot to the EFI shell and update the ME firmware using the “MEComplete.cap” file with the following command:
iflash32 /u /ni MEComplete.cap
7. Power down and unplug the AC power cord(s).
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8. Open the server chassis.
9. Move the jumper from the enabled position (covering pins 2 and 3) to the disabled position (covering pins 1 and 2).
10. Close the server chassis.
11. Reconnect the AC cord(s) and power up the server.
7.6 BIOS Recovery Jumper
When the BIOS Recovery jumper block is moved from its default pin position (pins 1-2), the system will boot to the uEFI shell,
where a standard BIOS update can be performed. See the BIOS update instructions that are included with System Update
Packages (SUP) downloaded from Intel’s download center web site. This jumper is used when the system BIOS has become
corrupted and is non-functional, requiring a new BIOS image to be loaded on to the server board.
The following procedure should be followed:
1. Turn off the system.
2. For safety, remove the AC power cord(s).
3. Remove the system top cover.
4. Move the “
(covering pins 2 and 3).
5. Reinstall the system top cover and reattach the AC power cord(s).
6. Power up the system.
7. The system will automatically boot to the EFI shell. Update the BIOS using the standard BIOS update instructions provided with
the system update package.
8. After the BIOS update has successfully completed, power off the system. For safety, unplug the AC power cord(s) from the
system.
9. Remove the system top cover.
10. Move the “
11. Re-attach the system top cover and plug in the AC power cord(s).
12. Power up the system and access the <F2> BIOS Setup utility.
13. Configure the desired BIOS settings.
14. Press the <F10> key to save and exit the utility.
BIOS Recovery
BIOS Recovery
” jumper from the default operating position (covering pins 1 and 2) to the BIOS Recovery position
” jumper back to the default operating position (covering pins 1 and 2).
7.7 Restoring BIOS Default Settings
If you are not able to access the BIOS setup screens, you may need to restore the BIOS settings to their factory defaults by
clearing the CMOS. This procedure requires physical access to the inside of the server.
1. Power down the system but do not disconnect the power cord(s).
2. Open the server. See (A) in Chapter 4 for instructions.
3. Remove the right-side, slot 5 riser assembly. For instructions, see “(B) Removing a Riser Card Assembly”.
4. Remove the processor air duct. For instructions, see “(C) Removing the Processor Air Duct”.
5. Locate the “BIOS Default” jumper (J2J2) as shown in Figure 29.
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6. Move jumper (J2J2) from the normal position covering pins 1-2 to the reset/clear position covering pins 2-3.
7. Wait five seconds and remove power.
8. Move the jumper (J2J2) back to the normal default position (pins 1-2).
9. Re-install the processor air duct and the right-side riser card assembly.
10. Close the server chassis. See (RL) in Chapter 6 for instructions.
11. Power up the server.
The CMOS is now cleared and can be reset by going into the BIOS setup.
NOTE: Removing power before performing the CMOS clear operation causes the system to automatically power up and
immediately power down after the procedure is followed and power is re-applied. If this happens, remove the power cord again,
wait 30 seconds, and reconnect the power cord. Then, power up the system and proceed to the <F2> BIOS Setup utility to reset
the settings.
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8 Troubleshooting
This chapter assists with identifying and solving problems that might occur while using the Kontron CG2300 Carrier Grade Server.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS and the
baseboard management controller (BMC). Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+servers/
+carrier+grade+servers/iCG2300+carrier+grade+server.html, click on downloads, BIOS for information about the latest
updates. In addition to the server firmware and files, also update any drivers used for components installed in the system, such
as video drivers, network drivers, and SAS drivers.
If these steps do not help resolve the server problems, see Appendix D: Getting Help” for assistance.
8.1 CPU Socket Inspection
The following socket pin inspection procedure, which is used by Kontron contract manufacturers, was developed by Kontron
manufacturing engineers, based on CPU socket designer guidelines. Kontron recommends that all users perform a socket
inspection before adding or replacing a CPU in the CG2300 server. These inspection steps may also be helpful for other
debugging purposes as well.
NOTE: There are two levels of inspection in this procedure and three different criteria for rejecting a socket. Before returning the
CG2300 system to Kontron for RMA based on bent pins, be sure the socket you are examining meets the two-level rejection
criteria in these instructions.
8.1.1 First Level Inspection
Visually inspect the socket contact array as follows:
1. Hold the socket load plate open and get within 6 to 12 inches of the socket on the server board.
2. Using a magnification task light, scan the socket contacts while tilting the light away from the socket 15 to 45 degrees and
rotating your gaze 15 to 45 degrees from perpendicular to change your viewing angle three times.
Rejection Criteria
If the socket fails one of the following criteria, go on to the second level inspection before concluding there are bent pins.
Any contact that does not reflect light back at all while the rest of the contacts around it do »
Any contact that reflects light earlier or later than the rest »
Any foreign material in sufficient quantities to be detectable with un-aided vision »
8.1.2 Second Level Inspection
If an alignment problem is found, confirm the defect under a microscope.
1. A contact is bent backwards upon itself or has shifted up or down from the normal position
Rejection Criteria
Contact tips do not lie within +/- one contact thickness from the plane defined by call contact tips as shown in Figure »
64.
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To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system
Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals
Power on/off
Figure 64: Bent Pin Example
A contact is shifted sideways 2.
Rejection Criteria
Contact tips are not aligned within +/- 1 contact width of the suspect contact tip as shown in Figure Figure 65.
»
Figure 65: Contact Shifted Sideways Example
NOTE: Red circles indicate failed contacts.
If the socket fails criteria in both inspection levels, it is defective. Possible actions are:
Return the server board directly to Intel (high volume system integrators) »
or
RMA the whole CG2300 server to Kontron (low volume users) »
Contact Technical Support to get an RMA number and specify that the issue was found in Section 8.1, “CPU Socket
Inspection” in the
CG2300 Server Installation and Maintenance Guide
.
8.2 Resetting the System
Before going through in-depth troubleshooting, first attempt to reset the system using one of these methods:
8.3 Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a
less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly
Installed Application Software”.
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8.3.1 First Steps Checklist
Is power available at the source? »
Are the power supplies plugged in? Check the power cable on the back of the server and at the power source. »
Is the system power cord properly connected to the system? For AC-powered systems, is the power cord plugged into a »
NEMA (National Electrical Manufacturing Association) 5-15R outlet for 100-120V or a NEMA 6-15R outlet for 200240V
Are all cables correctly connected and secured? »
Are the processors fully seated in their sockets on the server board? »
Are all standoffs in the proper location and not touching any components, causing a potential short? »
Are all PCI Express* (PCIe*) add-in cards fully seated in their slots in the respective riser cards? »
Are all jumper settings on the server board correct? »
Are all jumper and switch settings on add-in boards and peripheral devices correct? »
To check these settings, refer to the manufacturer's documentation that comes with them. If applicable, ensure that »
there are no conflicts-for example, two add-in boards sharing the same interrupt.
Are all peripheral devices installed correctly? »
Are the hard disk drives (up to 6) properly formatted or configured? »
Are all device drivers properly installed? »
Are the configuration settings made in Setup correct? »
Is the operating system properly loaded? Refer to the operating system documentation. »
Was the system power on/off switch on the front panel pressed to turn the server on (power on light should be lit)? »
Are all integrated components from the tested components lists? Check the tested memory list and the supported »
hardware and operating system list. Go to http://www.kontron.com/products/systems/telecom-systems/cg2300-
carrier-grade-rackmount-server.html for links to the tested component lists.
8.4 Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and locating its source.
CAUTION: Turn off devices before disconnecting cables.
Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to
do so can cause permanent damage to the system and/or the peripheral devices.
1. Turn off the system and all external peripheral devices. Disconnect each of devices from the system, except for the keyboard
and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure the video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its
brightness and contrast controls to at least two thirds of their maximum ranges. (See the documentation supplied with the
video display monitor).
4. Turn on the system. If the power LED does not light, see Section 7.4.1, “Power Light does not Light”.
8.4.1 Verifying Proper Operation of Key System Lights
As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As
each device is checked, its activity light should turn on briefly. Check for the following:
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