USER AND
GUIDE
MAINTENANCE
CC2800 Cloud Compute Node
Doc. Rev. 1.3
CC2800 Cloud Compute Node – Rev. 1.3
CC2800 CLOUD COMPUTE NODE - USER AND MAINTENANCE
GUIDE
Disclaimer
Kontron would like to point out that the information contained in this manual may be subject to alteration,
particularly as a result of the constant upgrading of Kontron products. This document does not entail any guarantee
on the part of Kontron with respect to technical processes described in the manual or any product characteristics set
out in the manual. Kontron assumes no responsibility or liability for the use of the described product(s), conveys no
license or title under any patent, copyright or mask work rights to these products and makes no representations or
warranties that these products are free from patent, copyright or mask work right infringement unless otherwise
specified. Applications that are described in this manual are for illustration purposes only. Kontron makes no
representation or warranty that such application will be suitable for the specified use without further testing or
modification. Kontron expressly informs the user that this manual only contains a general description of processes
and instructions which may not be applicable in every individual case. In cases of doubt, please contact Kontron.
This manual is protected by copyright. All rights are reserved by Kontron. No part of this document may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
language, in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the
express written permission of Kontron. Kontron points out that the information contained in this manual is constantly
being updated in line with the technical alterations and improvements made by Kontron to the products and thus this
manual only reflects the technical status of the products by Kontron at the time of publishing.
Brand and product names are trademarks or registered trademarks of their respective owners.
©2016 by Kontron AG
Kontron Ag
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
www.kontron.com
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CC2800 Cloud Compute Node – Rev. 1.3
Revision History
Revision Brief Description of Changes Date of Issue
1.0 Initial Issue 2016-Sept-16
1.1 Added Safety Warnings 2016-Nov-02
1.2 Added Safety Warnings 2016-Dec-06
1.3 Web GUI default username and password corrected to match
implementation (same as before but in lower case)
Typos corrected in Table 11 and 13
CPU v4/DIMM 2400MHz added
2017-Apr-10
Customer Service
Visit our website at www.kontron.com.
Customer Comments
If you have any difficulties using this guide, discover an error, or just want to provide some feedback, please send a
message to Kontron. Detail any errors you find. We will correct the errors or problems as soon as possible and post
the revised user guide on our website. Thank you
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CC2800 Cloud Compute Node – Rev. 1.3
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Symbols
The following symbols may be used in this manual
DANGER indicates a hazardous situation which, if not avoided,
will result in death or serious injury.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided,
may result in minor or moderate injury.
CC2800 Cloud Compute Node – Rev. 1.3
NOTICE indicates a property damage message.
Electric Shock!
This symbol and title warn of hazards due to electrical shocks (> 60 V) when touching
products or parts of them. Failure to observe the precautions indicated and/or prescribed by
the law may endanger your life/health and/or result in damage to your material.
Please refer also to the "High-Voltage Safety Instructions" portion below in this section.
ESD Sensitive Device!
This symbol and title inform that the electronic boards and their components are sensitive
to static electricity. Care must therefore be taken during all handling operations and
inspections of this product in order to ensure product integrity at all times.
HOT Surface!
Do NOT touch! Allow to cool before servicing.
This symbol indicates general information about the product and the user manual.
This symbol also indicates detail information about the specific product configuration.
This symbol precedes helpful hints and tips for daily use.
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CC2800 Cloud Compute Node – Rev. 1.3
Table of Contents
Symbols ................................................................................................................................................................................................................. 5
Table of Contents ............................................................................................................................................................................................... 6
List of Tables ........................................................................................................................................................................................................ 9
List of Figures .................................................................................................................................................................................................... 10
Electrostatic Discharge .................................................................................................................................................................................. 13
Limited Warranty.............................................................................................................................................................................................. 13
Safety Warnings ............................................................................................................................................................................................... 14
1/ Component Identification ................................................................................................................................................................ 16
1.1. Front Panel Components ......................................................................................................................................................................... 17
1.2. Front Panel LEDs and Buttons .............................................................................................................................................................. 17
1.3. Rear Panel Components.......................................................................................................................................................................... 18
1.4. Power Supply LEDs ................................................................................................................................................................................... 19
1.5. Storage Drive LEDs ................................................................................................................................................................................... 19
1.6. Board LEDs ................................................................................................................................................................................................. 20
1.7. System Board Components .................................................................................................................................................................. 22
1.8. HDD Carrier LED Definitions ................................................................................................................................................................. 23
1.9. System Components ............................................................................................................................................................................... 24
2/ Operations ........................................................................................................................................................................................... 25
2.1. Powering Up the Server ......................................................................................................................................................................... 25
2.2. Powering Down the Server .................................................................................................................................................................. 25
2.2.1. Shutting Down the Server .................................................................................................................................................................. 25
2.2.1.1. Graceful Shutdown ............................................................................................................................................................................ 25
2.2.1.2. Emergency Shutdown ...................................................................................................................................................................... 25
2.2.1.3. BMC CLI shutdown ............................................................................................................................................................................ 25
2.2.2. Verifying the Power Status ............................................................................................................................................................... 26
3/ Installation ........................................................................................................................................................................................... 27
3.1. Safety Measures ....................................................................................................................................................................................... 27
3.2. Identifying the Contents of the Server Shipping Carton ............................................................................................................. 27
3.3. Hard Disk Drives ....................................................................................................................................................................................... 28
3.3.1. Removing the Hot-Swappable HDD Assembly ........................................................................................................................... 28
3.3.2. Installing the Hot-Swappable Hard Disk Drive Assembly ...................................................................................................... 28
3.3.3. Installing the 3.5" Hard Disk Drive Module .................................................................................................................................. 29
3.3.4. Removing the 3.5" Hard Disk Drive Module ................................................................................................................................. 30
3.3.5. Installing the 2.5" Hard Disk Drive Module .................................................................................................................................. 30
3.3.6. Removing the 2.5” Hard Disk Drive Module ................................................................................................................................. 32
3.4. Redundant Power Supply Unit ............................................................................................................................................................ 33
3.4.1. Removing the Redundant Power Supply Unit ............................................................................................................................. 33
3.4.2. Installing the Redundant Power Supply Unit ............................................................................................................................. 33
3.5. Access Panel ............................................................................................................................................................................................. 34
3.5.1. Removing the Access Panel .............................................................................................................................................................. 34
3.5.2. Installing the Access Panel ............................................................................................................................................................... 34
3.6. Air Baffle ..................................................................................................................................................................................................... 35
3.6.1. Removing the Air Baffle ...................................................................................................................................................................... 35
3.6.2. Installing the Air Baffle ...................................................................................................................................................................... 35
3.7. Hard Disk Drive Backplane .................................................................................................................................................................... 36
3.7.1. Removing the Hard Disk Drive Backplane ..................................................................................................................................... 36
3.7.2. Installing the Hard Disk Drive Backplane ..................................................................................................................................... 37
3.8. System Fans .............................................................................................................................................................................................. 39
3.8.1. Removing the System Fan Assembly ............................................................................................................................................ 39
CC2800 Cloud Compute Node – Rev. 1.3
3.8.2. Installing the System Fan Assembly ............................................................................................................................................. 39
3.9. System Fan Cage ..................................................................................................................................................................................... 40
3.9.1. Removing the System Fan Cage ...................................................................................................................................................... 40
3.9.2. Installing the System Fan Cage ........................................................................................................................................................ 41
3.10. System Fan Cage Support Bracket .................................................................................................................................................. 42
3.10.1. Removing the System Fan Cage Support Bracket.................................................................................................................... 42
3.10.2. Installing the System Fan Cage Support Bracket .................................................................................................................... 42
3.11. Front Control Board ............................................................................................................................................................................... 43
3.11.1. Removing the Front Control Board ................................................................................................................................................ 43
3.11.2. Installing the Front Control Board ................................................................................................................................................. 44
3.12. Heat Sinks ................................................................................................................................................................................................. 46
3.12.1. Removing the Heat Sink .................................................................................................................................................................... 46
3.12.2. Installing the Heat Sink ..................................................................................................................................................................... 47
3.13. Processor .................................................................................................................................................................................................. 48
3.13.1. Removing the Processor ................................................................................................................................................................... 48
3.13.2. Installing the Processor ................................................................................................................................................................... 49
3.14. Memory Modules .................................................................................................................................................................................... 51
3.14.1. General DIMM Slot Population Guidelines ................................................................................................................................... 51
3.14.2. Removing a Memory Module .......................................................................................................................................................... 51
3.14.3. Installing a Memory Module........................................................................................................................................................... 53
3.15. System Board Module .......................................................................................................................................................................... 53
3.15.1. Removing the System Board Module ........................................................................................................................................... 53
3.15.2. Installing the System Board Module ............................................................................................................................................ 54
3.16. Riser Assembly ....................................................................................................................................................................................... 55
3.16.1. Removing the Riser Assembly ........................................................................................................................................................ 55
3.16.2. Installing the Riser Assembly......................................................................................................................................................... 56
3.16.3. Removing the Riser Board ................................................................................................................................................................ 57
3.16.4. Installing the Riser Board ................................................................................................................................................................ 58
3.17. OCP Mezzanine Card ............................................................................................................................................................................. 58
3.17.1. Removing the OCP Mezzanine Card .............................................................................................................................................. 58
3.17.2. Installing the OCP Mezzanine Card ............................................................................................................................................... 59
3.18. HBA Mezzanine Card ............................................................................................................................................................................ 60
3.18.1. Removing the HBA Mezzanine Card ............................................................................................................................................. 60
3.18.2. Installing the HBA Mezzanine Card .............................................................................................................................................. 60
3.19. Powering on and Selecting Boot Options ....................................................................................................................................... 61
3.20. Installing the Operating System ....................................................................................................................................................... 61
4/ Cabling ................................................................................................................................................................................................... 62
4.1. Internal System Cable Routing ............................................................................................................................................................ 62
5/ Configuration ...................................................................................................................................................................................... 64
5.1. BMC ............................................................................................................................................................................................................... 64
5.1.1. Web GUI Introduction ........................................................................................................................................................................... 64
5.1.2. IP Address ................................................................................................................................................................................................ 64
5.1.3. User Name and Password ................................................................................................................................................................. 64
5.1.4. Web Browsers ....................................................................................................................................................................................... 64
5.1.5. Logging In................................................................................................................................................................................................. 64
5.1.6. Updating the Firmware ....................................................................................................................................................................... 64
5.1.6.1. Restoring the Default Configuration............................................................................................................................................ 64
5.1.6.2. BMC FW Version ................................................................................................................................................................................. 65
5.1.6.3. Updating BMC Using Linux ............................................................................................................................................................. 65
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CC2800 Cloud Compute Node – Rev. 1.3
5.1.6.4. Updating BMC via a Web GUI ......................................................................................................................................................... 66
5.2. BIOS Settings ............................................................................................................................................................................................. 69
5.2.1. BIOS Setup Menus................................................................................................................................................................................. 69
5.2.2. POST Error Message ........................................................................................................................................................................... 69
5.2.3. Entering the Pop-Up Boot Menu ..................................................................................................................................................... 70
5.2.4. Entering PXE Boot ................................................................................................................................................................................. 71
5.2.5. Entering the BIOS Setup Menu .......................................................................................................................................................... 71
5.2.6. BIOS Maintenance ................................................................................................................................................................................. 71
5.2.6.1. Upgrading the BIOS Using DOS ...................................................................................................................................................... 71
5.2.6.2. Clearing the BIOS Password .......................................................................................................................................................... 72
5.2.6.3. Clearing the CMOS ............................................................................................................................................................................ 73
5.2.6.4. Recovering the BIOS ........................................................................................................................................................................ 73
5.2.6.5. BIOS jumpers ...................................................................................................................................................................................... 73
5.3. Checking the FW Version........................................................................................................................................................................ 75
5.3.1. Checking the BIOS Version Using Linux .......................................................................................................................................... 75
5.3.2. Checking the BIOS Version Using the BIOS Setup Utility .......................................................................................................... 75
5.3.3. Checking the BMC Version Using Linux ......................................................................................................................................... 76
5.3.4. Checking the BMC Version Using the Web GUI ........................................................................................................................... 76
5.4. Checking the Event Log .......................................................................................................................................................................... 77
5.4.1. Checking the System Event Log Using Linux Remote Desktop .............................................................................................. 77
5.4.2. Checking the System Event Log Using the Web GUI ................................................................................................................. 78
5.4.3. Checking the Event Log Using the BIOS Setup Utility ............................................................................................................... 79
5.4.3.1. System Event Logs............................................................................................................................................................................ 79
5.4.3.2. SMBIOS .................................................................................................................................................................................................. 81
6/ Diagrams .............................................................................................................................................................................................. 82
6.1. System Board Diagram .......................................................................................................................................................................... 82
7/ Troubleshooting ................................................................................................................................................................................ 83
7.1. Troubleshooting Preparation ............................................................................................................................................................... 83
7.1.1. Pre-Diagnostic ........................................................................................................................................................................................ 83
7.1.2. Symptom Collection ............................................................................................................................................................................. 83
7.1.3. Prepare the Server for Diagnosis .................................................................................................................................................... 84
7.1.4. Performing Processor Procedures in the Troubleshooting Process ................................................................................... 84
7.1.5. Breaking the Server down to the Minimum Hardware Configuration ................................................................................. 85
8/ Diagnostic Flowcharts ..................................................................................................................................................................... 86
8.1. Troubleshooting Flowcharts................................................................................................................................................................ 86
8.1.1. Start Diagnosis Flowchart .................................................................................................................................................................. 86
8.1.2. Remote Diagnosis Flowchart ........................................................................................................................................................... 88
8.1.3. General Diagnosis Flowchart ........................................................................................................................................................... 89
8.1.4. Power-On Problems Flowchart ....................................................................................................................................................... 90
8.1.5. POST Problems Flowchart .................................................................................................................................................................. 91
8.1.6. Operating System Boot Problems Flowchart ............................................................................................................................. 92
8.2. Troubleshooting General Problems .................................................................................................................................................. 93
8.2.1. Resolving Common Problems .......................................................................................................................................................... 93
8.2.1.1. Common Problem Guideline ........................................................................................................................................................... 93
8.2.1.2. Handling and Installing the CPU ................................................................................................................................................... 94
8.2.1.3. DIMM Handling and Installation Guidelines ............................................................................................................................. 94
8.2.1.4. SAS/SATA and SSD Drive Guidelines .......................................................................................................................................... 94
8.3. Hardware Problem Troubleshooting ................................................................................................................................................ 95
8.3.1. Power Problems .................................................................................................................................................................................... 95
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CC2800 Cloud Compute Node – Rev. 1.3
8.3.1.1. Power Source Problems .................................................................................................................................................................. 95
8.3.1.2. Power Supply Problems.................................................................................................................................................................. 95
8.3.2. General Hardware Problems ........................................................................................................................................................... 95
8.3.2.1. Problems with New Hardware ..................................................................................................................................................... 95
8.3.2.2. Unknown Problem............................................................................................................................................................................ 96
8.3.2.3. Third-party Device Problems ....................................................................................................................................................... 96
8.3.3. Internal System Problems ................................................................................................................................................................ 96
8.3.3.1. CD-ROM and DVD Drive Problems ............................................................................................................................................... 96
8.3.3.2. Drive Problems (Hard Drives and Solid State Drives) .......................................................................................................... 97
8.3.3.3. USB Drive Key Problems ................................................................................................................................................................ 97
8.3.3.4. Fan Problems ..................................................................................................................................................................................... 97
8.3.3.5. Memory Problems ............................................................................................................................................................................ 98
8.3.3.6. Processor Problems ........................................................................................................................................................................ 99
8.3.3.7. Network Connection Problems .................................................................................................................................................... 99
8.3.4. External Device Problems ............................................................................................................................................................... 100
8.3.4.1. Mouse and Keyboard Problems ................................................................................................................................................. 100
8.3.4.2. Cable Problems ............................................................................................................................................................................... 100
8.4. Software Problem Troubleshooting ............................................................................................................................................... 100
8.4.1. Operating System Problems and Resolutions ........................................................................................................................... 101
8.4.1.1. Operating System Problems ......................................................................................................................................................... 101
8.4.1.2. Operating System Updates ........................................................................................................................................................... 101
8.4.1.3. Restoring to a Backed-Up Version ............................................................................................................................................. 101
8.4.1.4. When to Reconfigure or Reload Software............................................................................................................................... 101
8.4.2. Application Software Problems .................................................................................................................................................... 102
8.4.2.1. Software Locks Up .......................................................................................................................................................................... 102
8.4.2.2. Utility Run Failures ........................................................................................................................................................................ 102
8.4.2.3. Errors That Occur After a Software Setting Is Changed ................................................................................................... 102
8.4.2.4. Errors Occur After the System Software Is Changed ........................................................................................................ 102
8.4.2.5. Errors Occur After an Application Is Installed ...................................................................................................................... 102
8.4.3. ROM Problems .................................................................................................................................................................................... 102
8.4.3.1. Remote ROM Flash Problems ..................................................................................................................................................... 102
8.4.3.2. Boot Problems ................................................................................................................................................................................. 103
9/ Battery Replacement ..................................................................................................................................................................... 104
10/ Firmware Update Tools ................................................................................................................................................................. 105
11/ Firmware and Drivers Support ................................................................................................................................................... 106
11.1. Firmware List .......................................................................................................................................................................................... 106
11.1.1. System Board Programming Data ................................................................................................................................................ 106
11.1.2. HDD Backplane ................................................................................................................................................................................... 106
11.1.3. HBA/RAID Card ................................................................................................................................................................................... 106
11.1.4. 10G OCP Mezzanine Card................................................................................................................................................................. 106
11.1.5. Fan Speed Control.............................................................................................................................................................................. 106
11.2. Device Drivers ........................................................................................................................................................................................ 106
List of Tables
Table 1: Description of general components ........................................................................................................................................... 16
Table 2: Front panel components ............................................................................................................................................................... 17
Table 3: Front panel LEDs and buttons ..................................................................................................................................................... 17
Table 4: Front panel LED indicators ........................................................................................................................................................... 18
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CC2800 Cloud Compute Node – Rev. 1.3
Table 5: Rear panel components ................................................................................................................................................................. 18
Table 6: Power supply LEDs .......................................................................................................................................................................... 19
Table 7: Storage drive LEDs........................................................................................................................................................................... 19
Table 8: IPMI ...................................................................................................................................................................................................... 20
Table 9: RJ45 ..................................................................................................................................................................................................... 20
Table 10: Board LEDs ....................................................................................................................................................................................... 21
Table 11: LED color states .............................................................................................................................................................................. 21
Table 12: System board components ........................................................................................................................................................ 22
Table 13: HDD carrier LED definitions ....................................................................................................................................................... 23
Table 14: System components .................................................................................................................................................................... 24
Table 15: Supported DIMM speeds ............................................................................................................................................................. 51
Table 16: Config 1 (without HBA mezzanine card) ................................................................................................................................ 62
Table 17: Config 2 (with HBA mezzanine card) ...................................................................................................................................... 63
Table 18: Top-level BIOS setup menus ..................................................................................................................................................... 69
Table 19: SMBIOS event log .......................................................................................................................................................................... 69
Table 20: System event log (POST) ........................................................................................................................................................... 70
Table 21: Flash commands ........................................................................................................................................................................... 72
Table 22: BIOS jumpers .................................................................................................................................................................................. 73
Table 23: BIOS jumper identification ......................................................................................................................................................... 74
Table 24: Firmware update tools ............................................................................................................................................................. 105
List of Figures
Figure 1: General device view........................................................................................................................................................................ 16
Figure 2: Front panel components .............................................................................................................................................................. 17
Figure 3: Front panel LEDs and buttons .................................................................................................................................................... 17
Figure 4: Rear panel components ............................................................................................................................................................... 18
Figure 5: IPMI ..................................................................................................................................................................................................... 20
Figure 6: RJ45 .................................................................................................................................................................................................... 20
Figure 7: Board LEDs ....................................................................................................................................................................................... 20
Figure 8: System board components ........................................................................................................................................................ 22
Figure 9: HDD carrier LED definitions ........................................................................................................................................................ 23
Figure 10: System components ................................................................................................................................................................... 24
Figure 11: Hot-swappable HDD assembly removal .............................................................................................................................. 28
Figure 12: Hot-swappable hard disk drive assembly installation ................................................................................................... 28
Figure 13: Filler panel removal .................................................................................................................................................................... 29
Figure 14: Hard disk drive installation ...................................................................................................................................................... 29
Figure 15: Hard disk drive removal ............................................................................................................................................................. 30
Figure 16: Filler panel removal ..................................................................................................................................................................... 31
Figure 17: HDD bracket installation............................................................................................................................................................. 31
Figure 18: Hard disk drive installation ...................................................................................................................................................... 32
Figure 19: Hard disk drive removal............................................................................................................................................................. 32
Figure 20: Redundant power supply unit removal ............................................................................................................................... 33
Figure 21: Redundant power supply unit installation.......................................................................................................................... 33
Figure 22: Access panel removal ............................................................................................................................................................... 34
Figure 23: Access panel installation ......................................................................................................................................................... 34
Figure 24: Air baffle removal ....................................................................................................................................................................... 35
Figure 25: Air baffle installation ................................................................................................................................................................. 36
Figure 26: HDD backplane assembly removal ....................................................................................................................................... 37
Figure 27: HDD backplane removal ........................................................................................................................................................... 37
Figure 28: HDD backplane bracket installation ..................................................................................................................................... 38
Figure 29: HDD backplane assembly installation ................................................................................................................................. 38
Figure 30: System fan assembly removal ............................................................................................................................................... 39
Figure 31: System fan assembly installation ......................................................................................................................................... 40
Figure 32: Fan cage removal ......................................................................................................................................................................... 41
Figure 33: Fan cage installation ................................................................................................................................................................... 41
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CC2800 Cloud Compute Node – Rev. 1.3
Figure 34: System fan cage support bracket removal ........................................................................................................................ 42
Figure 35: System fan cage support bracket installation .................................................................................................................. 43
Figure 36: Cover removal .............................................................................................................................................................................. 44
Figure 37: Front control board removal ................................................................................................................................................... 44
Figure 38: Front control board installation ............................................................................................................................................ 45
Figure 39: Cover installation ........................................................................................................................................................................ 45
Figure 40: Heat sink removal ....................................................................................................................................................................... 47
Figure 41: Heat sink installation.................................................................................................................................................................. 47
Figure 42: Right processor locking lever release ................................................................................................................................. 48
Figure 43: Left processor locking lever release .................................................................................................................................... 48
Figure 44: Load plate opening ..................................................................................................................................................................... 49
Figure 45: Processor removal ..................................................................................................................................................................... 49
Figure 46: Processor installation ............................................................................................................................................................... 50
Figure 47: Processor locking ........................................................................................................................................................................ 50
Figure 48: Memory modules......................................................................................................................................................................... 51
Figure 49: Memory module removal......................................................................................................................................................... 53
Figure 50: Memory module installation ................................................................................................................................................... 53
Figure 51: System board removal ............................................................................................................................................................... 54
Figure 52: System board installation ........................................................................................................................................................ 55
Figure 53: Riser assembly removal ........................................................................................................................................................... 56
Figure 54: Riser holder bracket removal ................................................................................................................................................. 56
Figure 55: Riser holder bracket installation ............................................................................................................................................. 57
Figure 56: Riser assembly installation ...................................................................................................................................................... 57
Figure 57: Riser card removal ...................................................................................................................................................................... 58
Figure 58: Riser card installation ............................................................................................................................................................... 58
Figure 59: OCP mezzanine card removal ................................................................................................................................................. 59
Figure 60: OCP mezzanine card installation ........................................................................................................................................... 59
Figure 61: HBA mezzanine card removal ................................................................................................................................................. 60
Figure 62: HBA mezzanine card installation............................................................................................................................................ 61
Figure 63: Config 1 (without HBA mezzanine card) .............................................................................................................................. 62
Figure 64: Config 2 (with HBA mezzanine card) .................................................................................................................................... 63
Figure 65: Uncompressing ............................................................................................................................................................................ 65
Figure 66: BMC successfully updated ...................................................................................................................................................... 66
Figure 67: Web GUI .......................................................................................................................................................................................... 66
Figure 68: File selection ................................................................................................................................................................................ 67
Figure 69: File upload ..................................................................................................................................................................................... 67
Figure 70: Successful upload ....................................................................................................................................................................... 68
Figure 71: Firmware update .......................................................................................................................................................................... 68
Figure 72: Boot menu screen ....................................................................................................................................................................... 70
Figure 73: BIOS jumpers................................................................................................................................................................................. 74
Figure 74: BIOS version using Linux ........................................................................................................................................................... 75
Figure 75: BIOS version using the BIOS setup utility ............................................................................................................................ 76
Figure 76: BMC version using Linux ........................................................................................................................................................... 76
Figure 77: BMC version using the Web GUI .............................................................................................................................................. 77
Figure 78: System event log using Linux remote desktop ................................................................................................................. 78
Figure 79: System event log using the web GUI .................................................................................................................................... 79
Figure 80: Server Mgmt menu .................................................................................................................................................................... 80
Figure 81: System event log using the BIOS setup utility ................................................................................................................... 80
Figure 82: Event logs menu ........................................................................................................................................................................... 81
Figure 83: SMBIOS Event Log ........................................................................................................................................................................ 81
Figure 84: System board diagram ............................................................................................................................................................. 82
Figure 85: Start diagnosis flowchart ........................................................................................................................................................ 87
Figure 86: Remote diagnosis flowchart ................................................................................................................................................... 88
Figure 87: General diagnosis flowchart ................................................................................................................................................... 89
Figure 88: Power-on problems flowchart .............................................................................................................................................. 90
Figure 89: POST problems flowchart ......................................................................................................................................................... 91
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CC2800 Cloud Compute Node – Rev. 1.3
Figure 90: Operating system boot problems flowchart ..................................................................................................................... 92
Figure 91: Battery removal ......................................................................................................................................................................... 104
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CC2800 Cloud Compute Node – Rev. 1.3
Electrostatic Discharge
ESD Sensitive Device!
The CC2800 Cloud Compute Node is sensitive to electrostatic discharge (ESD). Users must
take the appropriate precautions when handling ESD-sensitive devices.
Limited Warranty
Kontron grants the original purchaser of Kontron's products a TWO YEAR LIMITED HARDWARE WARRANTY as
described in the following. However, no other warranties that may be granted or implied by anyone on behalf of
Kontron are valid unless the consumer has the express written consent of Kontron.
Kontron warrants their own products, excluding software, to be free from manufacturing and material defects for a
period of 24 consecutive months from the date of purchase. This warranty is not transferable nor extendible to cover
any other users or long-term storage of the product. It does not cover products which have been modified, altered or
repaired by any other party than Kontron or their authorized agents. Furthermore, any product which has been, or is
suspected of being damaged as a result of negligence, improper use, incorrect handling, servicing or maintenance, or
which has been damaged as a result of excessive current/voltage or temperature, or which has had its serial
number(s), any other markings or parts thereof altered, defaced or removed will also be excluded from this warranty.
If the customer's eligibility for warranty has not been voided, in the event of any claim, he may return the product at
the earliest possible convenience to the original place of purchase, together with a copy of the original document of
purchase, a full description of the application the product is used on and a description of the defect. Pack the product
in such a way as to ensure safe transportation (see our safety instructions).
Kontron provides for repair or replacement of any part, assembly or sub-assembly at their own discretion, or to
refund the original cost of purchase, if appropriate. In the event of repair, refunding or replacement of any part, the
ownership of the removed or replaced parts reverts to Kontron, and the remaining part of the original guarantee, or
any new guarantee to cover the repaired or replaced items, will be transferred to cover the new or repaired items.
Any extensions to the original guarantee are considered gestures of goodwill, and will be defined in the "Repair
Report" issued by Kontron with the repaired or replaced item.
Kontron will not accept liability for any further claims resulting directly or indirectly from any warranty claim, other
than the above specified repair, replacement or refunding. In particular, all claims for damage to any system or
process in which the product was employed, or any loss incurred as a result of the product not functioning at any
given time, are excluded. The extent of Kontron liability to the customer shall not exceed the original purchase price
of the item for which the claim exists.
Kontron issues no warranty or representation, either explicit or implicit, with respect to its products reliability, fitness,
quality, marketability or ability to fulfill any particular application or purpose. As a result, the products are sold "as is,"
and the responsibility to ensure their suitability for any given task remains that of the purchaser. In no event will
Kontron be liable for direct, indirect or consequential damages resulting from the use of our hardware or software
products, or documentation, even if Kontron were advised of the possibility of such claims prior to the purchase of
the product or during any period since the date of its purchase.
Please remember that no Kontron employee, dealer or agent is authorized to make any modification or addition to the
above specified terms, either verbally or in any other form, written or electronically transmitted, without the
company's consent.
www.kontron.com // 13
Safety Warnings
For your safety, please read and follow the following safety warnings:
Read this manual thoroughly before attempting to set up your CC2800.
Your CC2800 is a complicated electronic device. DO NOT attempt to repair it under any
circumstances. In the case of malfunction, turn off the power immediately and have it
repaired at a qualified service center.
Contact your vendor for details.
DO NOT allow anything to rest on the power cord and DO NOT place the power cord in an
area where it can be stepped on. Carefully place connecting cables to avoid stepping or
tripping on them.
This unit usually has more than one power supply cord. Disconnect all power supply cords
before servicing to avoid electric shock.
CC2800 Cloud Compute Node – Rev. 1.3
Installation of this product must be in accordance with national wiring codes and conform to
local regulations. Different types of line cord sets may be used for connections to the mains
supply circuit and must comply with the electrical code requirements of the country of use.
The AC power supply plug is intended to serve as a power disconnect device. The socket
outlet must be installed near the equipment and must be easily accessible.
Disconnect all power by turning off the power and unplugging the power cords before
installing or removing a chassis or working near power supplies.
Débranchez toute l’alimentation en mettant l’appareil hors tension et en débranchant les
cordons d’alimentation avant d’installer ou de retirer un châssis ou de travailler près de
sources d’alimentation.
Ensure that the CC2800 is provided with the correct supply voltage. Plugging the CC2800 to
an incorrect power source could damage the unit.
Do NOT expose the CC2800 to dampness, dust, or corrosive liquids.
Do NOT place the CC2800 on any uneven surfaces.
DO NOT place the CC2800 in direct sunlight or expose it to other heat sources.
DO NOT use chemicals or aerosols to clean the CC2800. Unplug the power cord and all
connected cables before cleaning.
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CC2800 Cloud Compute Node – Rev. 1.3
DO NOT place any objects on the CC2800 or obstruct its ventilation slots to avoid
overheating the unit.
Keep packaging out of the reach of children.
If disposing of the device, please follow your local regulations for the safe disposal of
electronic products to protect the environment.
Risk of explosion if battery is replaced by an incorrect type.
Il y a risque d’explosion si la batterie est remplacée par une batterie de type incorrect.
Dispose of used batteries according to the instructions.
Mettre au rebut les batteries usagées conformément aux instructions.
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1/ Component Identification
Figure 1: General device view
CC2800 Cloud Compute Node – Rev. 1.3
Table 1: Description of general components
Item Description
1 2U chassis and top cover
2 HDD backplane
3 Syetem fan (6)
4 CPU & heat sink (2)
5 System board
6 OCP NIC mezzanine card (SFP+ port x2)
7 Riser assembly (2)
8 SAS HBA mezzanine card
9 800W redundant PSUs (2)
10 DIMM slot (16)
11 Front control board
12
13 Front VGA cable
3.5”/2.5” SATA/SAS HDD (12)
14 HDD carrier (12)
15 Air baffle
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1.1. Front Panel Components
Figure 2: Front panel components
Table 2: Front panel components
Item Description
1
2 Front control board
3.5”/2.5” SATA/SAS HDD carriers (12)
1.2. Front Panel LEDs and Buttons
CC2800 Cloud Compute Node – Rev. 1.3
Figure 3: Front panel LEDs and buttons
Table 3: Front panel LEDs and buttons
Item Description
1 Power button
2 UID button and LED (BMC reset)
3 Ethernet 1 LED
4 Ethernet 2 LED
5 IPMI LED
6 System health LED
7 Reset button
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Table 4: Front panel LED indicators
LED Indicator LED Color Description
Power Green
On: System powered on and running
Off: System powered off
CC2800 Cloud Compute Node – Rev. 1.3
Ethernet 1~2 Green
On: LAN link no access
Off: No Link
Flashing: LAN access
Management* Green
On: LAN link no access
Off: No Link
Flashing: LAN access
UID Blue
On: Server was located for identification
Off: Server is operating normally
System Health Green
Orange
Green: The server is operating normally
Orange: Fault present on server
1.3. Rear Panel Components
Figure 4: Rear panel components
Table 5: Rear panel components
Item Description
1 Riser assembly (2)
2 800W redundant PSUs (2)
3 COM
4 VGA
5 IPMI
6 USB 3.0 (2)
7 RJ45 (2)
8 SFP+10G Ethernet connectors (2)
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CC2800 Cloud Compute Node – Rev. 1.3
AC cord unplugged; with a second power supply in parallel
event causing a shutdown; failure,
supply continues to operate; high temp, high power, high
current, slow fan, input voltage lower than 90Vac (not warning
be warning state below 85V
1.4. Power Supply LEDs
The 800W power supply comes with one LED and the LED is visible from the rear of the power supply.
Table 6: Power supply LEDs
LED State LED Color Description
AC Power Green
On: Normal work
Off: No AC power to all power supplies
Blink (1Hz): AC present / Only 12VSB on (PS off) or PS in CR state
Red
On:
Power supply critical
Blink (1Hz): Power supply warning events where the power
above 90V condition, must
condition)
1.5. Storage Drive LEDs
Table 7: Storage drive LEDs
LED Indicator LED Color Description
Alert Red
On: The system detected a fault with the drive
Off: Normal operation
Blink (4Hz): The drive is being located
Blink (1Hz): The drive is being rebuilt
still with AC input power
OCP, OVP, Fan Fail
Activity Green SAS drive:
On: Power on with no drive activity
Blink: Power on with drive activity /power on drive spinning up
Off: Power on with drive spin down
SATA drive:
On: Power on with no drive activity
Blink: Power on with drive activity/power on drive spinning up
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CC2800 Cloud Compute Node – Rev. 1.3
1.6. Board LEDs
See the following illustrations to locate the LED indicator for IPMI and RJ45 (management network).
Figure 5: IPMI
Table 8: IPMI
Item Description
1 NIC Link/Activity LED
2 NIC Link Speed LED
Figure 6: RJ45
Table 9: RJ45
Item Description
1 NIC Link/Activity LED
2 NIC Link Speed LED
See the following illustration to locate the system board LED indicator:
Figure 7: Board LEDs
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Table 10: Board LEDs
Item Description
1 LAN_1
2 LAN_0
3 UID LED
CC2800 Cloud Compute Node – Rev. 1.3
4 MGMT LAN LED
Table 11: LED color states
LED NAME VOLTAGE
LED COLOR STATE DESCRIPTION
SOURCES
AUX LED P3V3_AUX Green On AC on
— Off AC off
UID LED P5V_AUX Blue On Unit selected for identification
— Off Unit not selected
SYS LED
P3V3_AUX Green On System health OK
Yellow On Error occurred
BMC
Heartbeat
LED
P3V3_AUX Green Blink BMC is ready
— Off BMC is not ready
LAN0, LAN1 P3V3_AUX Green (Left) On LAN links up, but no activity
Green (Left) Blink LAN links up with activity
— (Left) Off LAN link down
Green
On Link speed is 1000Mbps
(Right)
Amber
On Link speed is 100Mbps
(Right)
— (Right) Off Link speed is 10Mbps
MGMT LAN
LED
P3V3_AUX Green
(Right)
Amber
On Link speed is 100Mbps
On Link speed is 10Mbps
(Right)
Green (Left) Blink LAN link up and activity
Green (Left) On LAN link up but no activity
— (Left and
Off Disconnected
Right)
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1.7. System Board Components
Figure 8: System board components
Table 12: System board components
CC2800 Cloud Compute Node – Rev. 1.3
Item Description
1 Riser 2
2 PSU connector (2)
3 CPU 1
4 Front control connector
5 HDD backplane connector (2)
6 System fan header (6)
7 CPU 0
8 DIMM slot (16)
9 FP USB 2.0 (2)
10 SATA connector (2)
11 MiniSAS connector (2)
12 Front VGA connector
13 OCP mezzanine slot
14 Riser 1
15 NIC 1 & 2
16 USB 3.0 (2)
17 MGMT port
18 VGA port
19 Serial port
20 SAS HBA mezzanine slot
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CC2800 Cloud Compute Node – Rev. 1.3
1.8. HDD Carrier LED Definitions
Figure 9: HDD carrier LED definitions
Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the face of the
tray, allowing it to be viewable from the front of the system.
Table 13: HDD carrier LED definitions
State Description
Green on, red off HDD detected
Green blink, red
off
Green off , red on HDD fault
Green off, red
blink
Important: The fault LED function is only supported when a HBA/RAID card is installed.
HDD active
HDD rebuilt or located
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CC2800 Cloud Compute Node – Rev. 1.3
1.9. System Components
The following figure shows specific components of the server system. See the following figure and table to become
familiar with the server components.
Figure 10: System components
Table 14: System components
Item Description
1 Air baffle
2 Riser assembly (2)
3 HDD backplane
4 System fan (6)
5 SAS HBA mezzanine card
6 OCP NIC mezzanine card (SFP+ port x2)
7 800W redundant PSUs (2)
8 System board
9
3.5”/2.5” SATA/SAS HDD (12)
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CC2800 Cloud Compute Node – Rev. 1.3
2/ Operations
2.1. Powering Up the Server
The following procedure assumes that at least one power cord is connected to the server to supply power to the
server and that the server has been previously powered on.
1. Verify the power cord, power supply LED indicator, and power LED indicator on front control panel. Turn the
power supply LED on immediately to indicate the power is being supplied to the power supply and the system in
the standby power state. Power LED off to indicate the server is not powered on or has been powered off in
standby mode.
2. Power up the server
Local server power-on: Press and release the power button on the front control panel of the server to power
up.
BMC web interface power-on: Log in to the BMC web interface and select power on from the power control
action list box.
Log in to the BMC CLI and execute the IPMI command to power on system.
2.2. Powering Down the Server
The following procedures show how to shut down the server and verify the power status.
2.2.1. Shutting Down the Server
2.2.1.1. Graceful Shutdown
To perform a graceful shutdown: Save all open files, network service, and close all applications prior to shut
down.
Stop or terminate all necessary system processes to bring down the operating system and power off the
compute node.
Press and release the power button on the front panel of ACPI-enabled (Advanced Configuration and Power
Interface) operating systems to perform an orderly shutdown of the operating system.
Servers not running ACPI-enabled operating systems will shut down immediately.
2.2.1.2. Emergency Shutdown
To perform an emergency shutdown, press and hold down the power button on the front panel for at least five
seconds to shut down and enter standby power mode.
All applications and files will be closed/terminated without saving changes, file system
corruption might occur.
2.2.1.3. BMC CLI shutdown
Log in to the BMC and execute the IPMI command to shut down the server.
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CC2800 Cloud Compute Node – Rev. 1.3
2.2.2. Verifying the Power Status
Verify all power LED indicators of the server and make sure the power LED light is off before replacing and removing
the server components from the rack.
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CC2800 Cloud Compute Node – Rev. 1.3
3/ Installation
3.1. Safety Measures
Static electricity discharges can damage computer components and electronic circuit boards. Working on servers that
are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid self-injury and
damage to the server:
Always disconnect the server from the power outlet when working inside of the server case.
If possible, wear a grounded wrist strap when working inside the server case. Alternatively, discharge any static
electricity by touching the bare metal chassis of the server case, or the bare metal body of any other grounded
appliance.
Hold electronic circuit boards only by the edges. Do not touch the components on the board unless it is necessary
to do so. Do not flex or stress the circuit board.
Leave all components inside the static-proof packaging until ready to use the component for the installation.
3.2. Identifying the Contents of the Server Shipping Carton
Unpack the server shipping carton and locate the materials for installing the server.
The contents of the server shipping carton include:
Server
Power cord (optional)
Rack-mounting hardware (optional)
In addition to the supplied items, you might need:
Operating system or application software
Hardware options
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3.3. Hard Disk Drives
3.3.1. Removing the Hot-Swappable HDD Assembly
Figure 11: Hot-swappable HDD assembly removal
CC2800 Cloud Compute Node – Rev. 1.3
3.3.2. Installing the Hot-Swappable Hard Disk Drive Assembly
Figure 12: Hot-swappable hard disk drive assembly installation
Verify that the drive is fully seated.
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3.3.3. Installing the 3.5" Hard Disk Drive Module
To install the 3.5” hard disk drive module:
1. Remove the hot-swappable HDD assembly (see Section 3.3.1).
2. Remove the screws securing the filler panel from the HDD carrier.
3. Remove the filler panel from the HDD carrier.
Figure 13: Filler panel removal
CC2800 Cloud Compute Node – Rev. 1.3
4. Align the HDD in the HDD carrier with the connectors facing the opening of the carrier.
5. Secure the HDD and the HDD carrier with screws.
Figure 14: Hard disk drive installation
6. Install the hot-swappable HDD assembly.
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3.3.4. Removing the 3.5" Hard Disk Drive Module
To remove the 3.5” hard disk drive module:
1. Remove the hot-swappable HDD assembly.
2. Remove the screws securing the HDD from the HDD carrier.
3. Remove the HDD from the HDD carrier.
Figure 15: Hard disk drive removal
CC2800 Cloud Compute Node – Rev. 1.3
3.3.5. Installing the 2.5" Hard Disk Drive Module
To install the 2.5” hard disk drive module:
1. Remove the hot-swappable HDD assembly.
2. Remove the screws securing the filler panel from the HDD carrier.
3. Remove the filler panel from the HDD carrier.
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Figure 16: Filler panel removal
4. Align the holes on the HDD bracket with the holes on the HDD carrier.
5. Secure the HDD bracket and the HDD carrier with screws.
CC2800 Cloud Compute Node – Rev. 1.3
Figure 17: HDD bracket installation
6. Turn the HDD assembly over.
7. Align the HDD inside the HDD bracket, making sure the connector is facing the opening of the carrier (1).
8. Secure the HDD and the HDD bracket with screws (2).
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Figure 18: Hard disk drive installation
9. Install the hot-swappable HDD assembly.
CC2800 Cloud Compute Node – Rev. 1.3
3.3.6. Removing the 2.5” Hard Disk Drive Module
To remove the 2.5” hard disk drive module:
1. Remove the hot-swappable HDD assembly.
2. Turn the HDD assembly over.
3. Remove the screws securing the HDD from the HDD bracket.
4. Remove the HDD from the HDD bracket.
Figure 19: Hard disk drive removal
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3.4. Redundant Power Supply Unit
3.4.1. Removing the Redundant Power Supply Unit
Figure 20: Redundant power supply unit removal
CC2800 Cloud Compute Node – Rev. 1.3
3.4.2. Installing the Redundant Power Supply Unit
Figure 21: Redundant power supply unit installation
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3.5. Access Panel
3.5.1. Removing the Access Panel
Be sure that the server is powered down and the AC power cords are disconnected from the
server power supplies.
CC2800 Cloud Compute Node – Rev. 1.3
Figure 22: Access panel removal
3.5.2. Installing the Access Panel
Figure 23: Access panel installation
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3.6. Air Baffle
3.6.1. Removing the Air Baffle
To remove the air baffle:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Locate the air baffle.
To avoid damaging the server components, do not use force when removing the air baffle.
4. Gently lift the air baffle out of the chassis.
Figure 24: Air baffle removal
CC2800 Cloud Compute Node – Rev. 1.3
3.6.2. Installing the Air Baffle
To install the air baffle:
1. Position the air baffle in the chassis, see the following figure.
To avoid damaging the server components, do not use force when removing the air baffle.
Be sure that all DIMM latches are locked to avoid damaging the components
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2. Lower the air baffle into the chassis.
Figure 25: Air baffle installation
3. Install the access panel (see Section 3.5.2).
CC2800 Cloud Compute Node – Rev. 1.3
3.7. Hard Disk Drive Backplane
3.7.1. Removing the Hard Disk Drive Backplane
To remove the HDD backplane:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the hot-swappable HDD assembly (see Section 3.3.1).
4. Disconnect the cables from the HDD backplane assembly.
5. Release the HDD backplane assembly from the guide tabs on the chassis, and then remove the HDD backplane.
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Figure 26: HDD backplane assembly removal
6. Remove the screws securing the HDD backplane to the assembly bracket (1).
7. Remove the HDD backplane (2).
CC2800 Cloud Compute Node – Rev. 1.3
Figure 27: HDD backplane removal
3.7.2. Installing the Hard Disk Drive Backplane
To install the hard disk drive backplane:
1. Align the screw holes on the HDD backplane with the screw holes on the assembly bracket (1).
2. Install the HDD backplane to the assembly bracket.
3. Install and secure the HDD backplane with the screws (2).
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Figure 28: HDD backplane bracket installation
4. Align the HDD backplane assembly to the guide tabs on the chassis.
5. Install the HDD backplane assembly.
CC2800 Cloud Compute Node – Rev. 1.3
Figure 29: HDD backplane assembly installation
6. Connect the cables to the assembly.
7. Install the hot-swappable HDD assembly (see Section 3.3.2).
8. Install the access panel (see Section 3.5.2).
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3.8. System Fans
3.8.1. Removing the System Fan Assembly
To remove a system fan assembly:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Lift the fan module from the chassis.
Figure 30: System fan assembly removal
CC2800 Cloud Compute Node – Rev. 1.3
3.8.2. Installing the System Fan Assembly
To install the system fan assembly:
Avoid damaging the fan cable.
1. Align the guide pins on the fan assembly with the guide pin holes in the chassis.
2. Hold the fan assembly at an angle and insert the guide pins on the fan assembly into the guide pin holes on the
chassis.
3. Press to secure the guide pins into the guide pin holes.
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Figure 31: System fan assembly installation
4. Install the access panel (see Section 3.5.2).
CC2800 Cloud Compute Node – Rev. 1.3
3.9. System Fan Cage
3.9.1. Removing the System Fan Cage
To remove a system fan assembly:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the system fan assembly (see Section 3.8.1).
4. Flip the handle to release the fan cage.
5. Remove the fan cage from the system board.
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Figure 32: Fan cage removal
3.9.2. Installing the System Fan Cage
CC2800 Cloud Compute Node – Rev. 1.3
To install the system fan assembly:
1. Align the fan cage with the system board.
2. Flip the handle to secure the fan cage.
Figure 33: Fan cage installation
3. Install the system fan assembly (see Section 3.8.2).
4. Install the access panel (see Section 3.5.2).
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3.10. System Fan Cage Support Bracket
3.10.1. Removing the System Fan Cage Support Bracket
To remove the system fan cage support bracket:
1. Power off the server and detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the system fan assembly (see Section 3.8.1).
4. Remove the system fan cage (see Section 3.9.1).
5. Remove the screws securing the support bracket.
6. Remove the support bracket.
Figure 34: System fan cage support bracket removal
CC2800 Cloud Compute Node – Rev. 1.3
3.10.2. Installing the System Fan Cage Support Bracket
To install the system fan cage support bracket:
1. Make sure the front VGA, MiniSAS and front control cables are tucked under the support bracket.
2. Secure the support bracket and the chassis with screws.
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Figure 35: System fan cage support bracket installation
3. Install the system fan cage (see Section 3.9.2).
4. Install the system fan assembly (see Section 3.8.2).
CC2800 Cloud Compute Node – Rev. 1.3
5. Install the access panel (see Section 3.5.2).
3.11. Front Control Board
3.11.1. Removing the Front Control Board
To remove the front control board:
1. Power down the server and detach all of the power cords from the power supplies.
2. There are three screws securing the front control panel cover to the chassis. See the following figure to locate
the screws, and then use a screwdriver to loosen and remove them (1).
3. Hold the front control panel, and then gently remove the cover from the chassis (2).
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CC2800 Cloud Compute Node – Rev. 1.3
Figure 36: Cover removal
4. Detach the front control board cable from the connector (1).
5. Remove the screw that is securing the front control board (2), and then remove the front control board (3).
Figure 37: Front control board removal
3.11.2. Installing the Front Control Board
To install the front control board:
1. Connect the front control board with the front control board cable (3).
2. Secure the front control board to the chassis with the screw (2).
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Figure 38: Front control board installation
3. Install the front control panel cover.
4. Secure the front control panel cover and the chassis with screws (2).
CC2800 Cloud Compute Node – Rev. 1.3
Figure 39: Cover installation
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CC2800 Cloud Compute Node – Rev. 1.3
3.12. Heat Sinks
Passive heat sinks cool processors. To achieve optimal cooling performance, the underside of the heat sink must be
properly attached to the processor with a thermal interface material (TIM). The mechanical performance of the heat
sink is designed to meet the requirements of Intel processors. The heat sink is necessary to maintain chipset
temperature at or below temperature limits.
3.12.1. Removing the Heat Sink
To remove the heat sink:
1. Power off the server, and then detach all power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Loosen the four screws in numerical order.
4. Remove the heat sink.
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Figure 40: Heat sink removal
5. Repeat for the additional heat sink.
3.12.2. Installing the Heat Sink
To install the heat sink:
1. Apply thermal compound evenly on the top of the CPU.
CC2800 Cloud Compute Node – Rev. 1.3
2. Remove the protective cover from the underside of the heat sink.
3. Place the heat sink on top of the CPU, until it is seated firmly in place.
4. Tighten the four retaining screws clockwise, in the order shown, to secure the heat sink.
Figure 41: Heat sink installation
5. Repeat for the additional heat sink.
6. Install the access panel (see Section 3.5.2).
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CC2800 Cloud Compute Node – Rev. 1.3
3.13. Processor
3.13.1. Removing the Processor
ESD protection must be worn during the procedure to avoid damaging the components.
To remove the processor:
1. Power off the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the heat sink (see Section 3.12.1).
4. Press downward and outward on the right processor locking lever to release it.
Figure 42: Right processor locking lever release
5. Press downward and outward on the left processor locking lever, pulling it fully open.
Figure 43: Left processor locking lever release
6. Press downward on the right processor locking lever to partially lift the processor access panel, and then lift the
processor load plate to the fully open position.
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Figure 44: Load plate opening
7. Lift the processor out of the socket.
Figure 45: Processor removal
CC2800 Cloud Compute Node – Rev. 1.3
8. Repeat the procedure for the additional processor.
3.13.2. Installing the Processor
ESD protection must be worn during the procedure to avoid damaging the components.
To install the processor:
1. Align the gold triangle identifying pin 1 of the processor with the triangular cutout of the socket and the key-
2. Insert the processor into the socket, being sure that the four keys on the socket fit into the corresponding keys on
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indent on the socket.
the processor.
CC2800 Cloud Compute Node – Rev. 1.3
Figure 46: Processor installation
3. Lower the processor load plate over the processor.
4. Push the left processor locking lever down (1), and then latch it into the locked position (2). The protective plastic
cover pops out as the latch is engaged.
5. Push the right processor locking lever down and latch it into the locked position (3).
Figure 47: Processor locking
6. Repeat the procedure for the additional processor.
7. Install the heat sink (see Section 3.12.2).
8. Install the access panel (see Section 3.5.2).
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3.14. Memory Modules
Figure 48: Memory modules
3.14.1. General DIMM Slot Population Guidelines
Observe the following guidelines for all AMP modes:
CC2800 Cloud Compute Node – Rev. 1.3
Install DIMMs only if the corresponding processor is installed.
When two processors are installed, balance the DIMMs across the two processors.
White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D).
Do not mix LRDIMMs, UDIMMs, RDIMMs, or HDIMMs.
HDIMMs require 8 DIMMs per processor.
When two processors are installed, install the DIMMs in sequential alphabetic order balanced between the two
processors: P1-A, P2-A, P1-B, P2-B, P1-C, P2-C, and so on.
DIMM speeds are supported as indicated in the following table.
Table 15: Supported DIMM speeds
Populated slots
(per channel)
1 Single- or dual-rank 1866, 2133, 2400*
2 Single- or dual-rank 1866, 2133, 2400*
NOTE * 2400 MHZ supported by CPU v4 only.
Rank Speeds supported
(MT/s)
3.14.2. Removing a Memory Module
The system board includes 16 (four memory channels per processor) DIMM slots for the installation of DDR4
memory.
To remove the memory module:
1. Power off the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Push the locking latches of the DIMM slot downward and outward to eject the memory module.
4. Remove the memory module.
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CC2800 Cloud Compute Node – Rev. 1.3
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Figure 49: Memory module removal
5. Repeat the process for the additional memory modules.
3.14.3. Installing a Memory Module
The system board has 16 DIMM slots for the installation of up to 16 DDR4 DIMMs.
To install the memory module:
CC2800 Cloud Compute Node – Rev. 1.3
1. Pull the locking latches of the DIMM slot outward.
2. Place the memory module into the socket so the notch and obstruction are aligned.
Figure 50: Memory module installation
3. Press the edge connector of the memory module into the slot. Press down firmly so that the locking latches of
the DIMM slot are levered upward to secure the memory module.
4. Repeat for the additional memory modules.
5. Install the access panel (see Section 3.5.2).
3.15. System Board Module
3.15.1. Removing the System Board Module
To remove the system board module:
1. Power off the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the system fan assembly (see Section 3.8.1).
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4. Remove the system fan cage (see Section 3.9.1).
5. Remove the riser assembly (see Section 3.16.1).
6. Remove the OCP mezzanine card (see Section 3.17.1).
7. Remove the HBA mezzanine card (see Section 3.18.1).
8. Remove the memory modules (see Section 3.14.2).
9. Remove the heat sinks (see Section 3.12.1).
10. Remove the processors (see Section 3.13.1).
11. Disconnect all of the cables from the system board.
12. Remove the screws securing the system board to the chassis.
13. Release the I/O ports on the system board from the slots on the chassis.
14. Remove the system board.
Figure 51: System board removal
CC2800 Cloud Compute Node – Rev. 1.3
3.15.2. Installing the System Board Module
To install the system board assembly:
1. Align the I/O ports on the system board with the slots on the rear of the chassis.
2. Install the system board into the chassis.
3. Secure the system board to the chassis with the screws.
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Figure 52: System board installation
4. Connect the cables.
5. Install the processors (see Section 3.13.2).
CC2800 Cloud Compute Node – Rev. 1.3
6. Install the heat sinks (see Section 3.12.2).
7. Install the memory modules (see Section 3.14.3).
8. Install the HBA mezzanine card (see Section 3.18.2).
9. Install the OCP mezzanine card (see Section 3.17.2).
10. Install the riser assembly (see Section 3.16.2).
11. Install the system fan cage (see Section 3.9.2).
12. Install the system fan assembly (see Section 3.8.2).
13. Install the access panel (see Section 3.5.2).
3.16. Riser Assembly
3.16.1. Removing the Riser Assembly
To remove the riser assembly:
1. Power down the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Grasp the riser assembly, and then gently lift the riser assembly up to remove the riser assembly from the
chassis.
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Figure 53: Riser assembly removal
4. Turn the riser assembly over to detach the cable routing.
CC2800 Cloud Compute Node – Rev. 1.3
5. Release the thumb screw securing the riser holder bracket to the riser body bracket.
6. Remove the riser holder bracket.
Figure 54: Riser holder bracket removal
3.16.2. Installing the Riser Assembly
To install the riser assembly:
1. Align the thumb screw on the riser holder bracket with the screw hole on the riser body bracket.
2. Secure the riser holder bracket to the riser body bracket with thumb screw.
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Figure 55: Riser holder bracket installation
3. Turn the riser assembly over to align with the PCIe slot on the system board.
CC2800 Cloud Compute Node – Rev. 1.3
4. Gently insert the riser assembly into the PCIe slot on the system board.
Figure 56: Riser assembly installation
5. Connect the cable routing to the riser assembly.
6. Install the access panel (see Section 3.5.2).
3.16.3. Removing the Riser Board
To remove the riser board:
1. Power down the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
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CC2800 Cloud Compute Node – Rev. 1.3
3. Remove the riser assembly (see Section 3.16.1).
4. Remove the screws securing the riser board and the riser body bracket.
5. Remove the riser card.
Figure 57: Riser card removal
3.16.4. Installing the Riser Board
To install the riser board:
1. Align the screw holes on the riser board with the screw holes on the riser body bracket.
2. Secure the riser board to the riser bracket with screws.
Figure 58: Riser card installation
3. Install the riser assembly (see Section 3.16.2).
4. Install the access panel (see Section 3.5.2).
3.17. OCP Mezzanine Card
3.17.1. Removing the OCP Mezzanine Card
To remove the OCP mezzanine card:
1. Power off the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the riser assembly (see Section 3.16.1).
4. Remove the screws securing the OCP mezzanine card to the system board.
5. Remove the OCP mezzanine card.
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Figure 59: OCP mezzanine card removal
3.17.2. Installing the OCP Mezzanine Card
CC2800 Cloud Compute Node – Rev. 1.3
Follow these steps to install the OCP mezzanine card:
1. Align the connector on the OCP mezzanine card with the slot on the system board.
2. Gently install the OCP mezzanine card.
3. Secure the OCP mezzanine card to the chassis with screws.
Figure 60: OCP mezzanine card installation
4. Install the riser assembly (see Section 3.16.2).
5. Install the access panel (see Section 3.5.2).
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3.18. HBA Mezzanine Card
3.18.1. Removing the HBA Mezzanine Card
To remove the HBA mezzanine card:
1. Power down the server, and then detach all of the power cords from the power supplies.
2. Remove the access panel (see Section 3.5.1).
3. Remove the riser assembly (see Section 3.16.1).
4. Remove the screws securing the HBA mezzanine card to the system board.
5. Remove the HBA mezzanine card.
Figure 61: HBA mezzanine card removal
3.18.2. Installing the HBA Mezzanine Card
To install the HBA mezzanine card:
1. Align the connector on the HBA mezzanine card with the slot on the system board.
2. Gently install the HBA mezzanine card.
3. Secure the HBA mezzanine card to the chassis with screws.
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Figure 62: HBA mezzanine card installation
Power On/Standby
F2
DEL
F7
F12
4. Install the riser assembly (see Section 3.16.2).
5. Install the access panel (see Section 3.5.2).
CC2800 Cloud Compute Node – Rev. 1.3
3.19. Powering on and Selecting Boot Options
1. Connect the Ethernet cable.
2. Press
3. During the initial boot:
To modify the BIOS default settings, press
It is not necessary to modify the server configuration, press
To enter PXE boot, press
the BIOS setup utility. By default, the BIOS setup utility runs in the English language.
for system software installation.
.
or
when prompted from the start-up sequence to enter
during boot time when prompted from the start sequence.
3.20. Installing the Operating System
To operate properly, the server must have a supported OS.
To install an OS on the server, use one of the following methods:
Local installation (USB key or USB optical disc)
Remote deployment installation (PXE, virtual KVM)
Follow up install OS step and reboot system
during system boot to select the boot device
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4/ Cabling
4.1. Internal System Cable Routing
The server internal cable routing is listed in the following figure and table:
Figure 63: Config 1 (without HBA mezzanine card)
CC2800 Cloud Compute Node – Rev. 1.3
Table 16: Config 1 (without HBA mezzanine card)
Item Description Quantity
1 Front VGA cable 1
from system board
2 Front control & USB
cable
3 HDD backplane power
cable
4-1 MiniSAS cable 1, HDD
backplane to system
1
from system board
1
from HDD backplane
1
from HDD backplane
board
4-2 MiniSAS cable 2, HDD
backplane to system
1
from HDD backplane
board
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Figure 64: Config 2 (with HBA mezzanine card)
CC2800 Cloud Compute Node – Rev. 1.3
Table 17: Config 2 (with HBA mezzanine card)
Item Description Quantity
1 Front VGA cable 1
from system board
2 Front control & USB
cable
3 HDD backplane power
cable
4-1 MiniSAS cable 1, HDD
backplane to HBA
1
from system board
1
from HDD backplane
1
from HDD backplane
mezzanine card
4-2 MiniSAS cable 2, HDD
backplane to HBA
1
from HDD backplane
mezzanine card
4-3 MiniSAS cable 3, HDD
backplane to system
1
from HDD backplane
board
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5/ Configuration
5.1. BMC
5.1.1. Web GUI Introduction
The web GUI is a friendly interface for the end users. A user can access the iBMC FW via a web browser, and then go
through the server status and do many configurations to the iBMC FW.
The default user privilege is set to administrator (ADMIN). The web function access rights are determined by different
privileges. For example, the administrator privilege can access all functions, but the user privilege cannot.
The web GUI provides many useful functions, such as:
firmware update
system power control
system event log (SEL)
current sensor reading
configuration for: BMC network, user accounts, serial, PEF, alerts, SOL, information about BMC, and the system
5.1.2. IP Address
Static and DHCP are the two common IP sources of iBMC FW. The default setting is DHCP. The detailed IP address
information is available from the BIOS setup menu.
5.1.3. User Name and Password
A user name and password are required to establish a web GUI session. The user should also have accessibility to the
LAN channel. Use the system management software to set the user name, password, and grant access. The default
setting is shown below:
ID 2: User Name = admin Password = admin
NOTE: both user and password are in lower case.
5.1.4. Web Browsers
iBMC FW supports either Microsoft Internet Explorer (Windows platform) or Firefox (Linux platform).
The embedded web server provides full access. The web GUI is accessible via the HTTP protocol or via the encrypted
HTTPS protocol.
5.1.5. Logging In
To log in to the web GUI, enter the iBMC FW IP address into a web browser. An example of using the HTTP protocol is
http://10.141.104.176. An example of using the encrypted HTTPS protocol is https://10.141.104.176
5.1.6. Updating the Firmware
Many common problems can be resolved by updating the firmware. The BMC FW can be updated through a hostbased utility or through the web GUI.
5.1.6.1. Restoring the Default Configuration
The BMC FW supports an OEM command to restore all of the configuration values to their defaults. Using the OEM
command restores all IPMI configuration parameters and all Linux user configuration files (password, group, and so
on). The OEM command is not available to the end user, but the web GUI provides a friendly interface to do this. This
command does not restore the SEL records.
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5.1.6.2. BMC FW Version
The “Get Device ID” command (NetFn Application, Command 1) reports the firmware revision. The “Get
Device ID” command also reports the auxiliary firmware revision.
The firmware build ID can map from the firmware revision. Naming convention of build ID is J2BTxxy. “xx” is minor
revision (BCD encoded), and “y” is auxiliary firmware revision. “y” is “a” if auxiliary firmware revision is 0, and “y” is “b”
if auxiliary firmware revision is 1, and so on. For example, if the firmware revision is 0.12.0, the build ID is J2BT12A; if
the firmware revision is 0.12.1, the build ID is J2BT12B. End-users can confirm whether restore default configuration
when updating firmware through the utilities or through the web GUI.
The default configuration should be restored when SDR is changed.
5.1.6.3. Updating BMC Using Linux
To update BMC using Linux:
1. Log into Linux.
2. Open the terminal.
3. Create new directory “/work”, command:
mkdir /work
4. Copy the BMC FW package to the /work directory using the command:
cp file_name.zip /work
5. Change the directory using the /work, command:
cd /work
6. Uncompress the BMC FW package using the command:
unzip file_name.zip
Figure 65: Uncompressing
7. Enter directory of uncompressed before, command:
cd file_name/Linux/linux64bit/
8. Add execute permission for all of the files in the file_name folder.
9. Execute /Update.sh to update BMC.
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10. The following screen shot shows that BMC successfully updated.
Update
Browse
Figure 66: BMC successfully updated
CC2800 Cloud Compute Node – Rev. 1.3
5.1.6.4. Updating BMC via a Web GUI
To update BMC using the web GUI:
1. Log into the web GUI using a web browser.
2. Select
Figure 67: Web GUI
from the left tree view, and then click
.
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3. Select the BMC FW image file.
Upload
Figure 68: File selection
CC2800 Cloud Compute Node – Rev. 1.3
4. Click
. If the file is a valid file, all other sessions are terminated, and then the image upload begins. If the
upload fails, a message displays with a notification to upload another file. .
Figure 69: File upload
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CC2800 Cloud Compute Node – Rev. 1.3
Update
Cancel
Update
5. For a successful upload, the current firmware version and the version of the new file are displayed, as well as the
Preserve Configuration checkbox,
button and
button. .
Figure 70: Successful upload
* Preserve Configuration: Clear to default FW settings or not.
6. Click
to begin the firmware update process and to view the status of the update.
Figure 71: Firmware update
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7. When the update is completed, the embedded software automatically reboots.
Cancel
CC2800 Cloud Compute Node – Rev. 1.3
Clicking
terminates the process, and then the embedded software reboots.
5.2. BIOS Settings
There are eight menus in the BIOS setup utility, which appear in the following order: Main, Advanced, IntelRCSetup,
Server Mgmt, GPNV Logs, Security, Boot, and Save & Exit. Use the arrow keys to navigate the menus or options that
are listed on the menu. Configurable menu options or fields appear in color. For further instructions about how to
navigate and change settings in the BIOS setup utility, see the on-screen instructions that are provided on the menu.
5.2.1. BIOS Setup Menus
The following table provides descriptions for the top-level BIOS setup menus.
Table 18: Top-level BIOS setup menus
BIOS Menu Description
Main General product information including BIOS/memory information, system language,
and time/date
Advanced Configuration information for the SMART settings, AST1250 super IO, network stack,
CSM, USB, serial port console redirection, PCI subsystem settings, and trusted
computing
IntelRCSetup Configuration information for the processor, advanced power management, common
RefCode, QPI, memory, IIO, PCH, miscellaneous, server ME, and runtime error logging
Server Mgmt BMC self-test status, BMC firmware version, timer settings and timeout behaviours,
system event log setting, BMC network settings and view system event Log
GPNV Logs SMBIOS Event log Setting and View SMBIOS event logs.
Security Set or change the user and supervisor passwords
Boot Configure setup Prompt Timeout, bootup numlock state,quiet boot,boot mode select
and the boot device priority
Save & Exit Save changes and exit,discard changes and exit,save changes and reset,discard
changes and reset;save options: save changes,discard changes; Restore Defaults;Boot
Override and Launch Build-In EFI Shell
5.2.2. POST Error Message
There are three methods to treat the event/errors detected during POST:
Log to SMBIOS
Log to SEL
Shown on-screen during POST
Table 19: SMBIOS event log
SMBIOS Event
Log
0x07 POST memory resize
0x08 POST errors
0x10 System limit exceeded
0x16 Log area reset
0x17 System boot
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Description
CC2800 Cloud Compute Node – Rev. 1.3
SMBIOS Event
Description
Log
0xFF End of log
0x80 IDE device failed
0x81 Flash device update operation failed
0x82 No more PCI resources available
0x83 No space for any more legacy OPROM
0x84 Invalid password entered three times
0x85 Clear CMOS
Table 20: System event log (POST)
Sensor
Name
BIOS
Sensor
Type
Sensor
Number
E/R
Type
Event
Data1
0x0F 0x09 0x6F 0xC0 0x01 0xFF System firmware error.
POST
Sensor
0x0F 0x6F 0xC0 0x02 0xFF System firmware error.
Event
Data2
Event
Data3
Description
No system memory is
physically installed in the
system.
No usable system
memory, all installed
memory has experienced
an unrecoverable failure.
0x0F 0x6F 0xC0 0x0A 0xFF System firmware error.
No video device detected.
0x07 0x6F 0x02 0xFF 0xFF FRBI/BIST failure.
0x10 0x6F 0x04 0xFF 0xFF SEL full.
5.2.3. Entering the Pop-Up Boot Menu
To enter the pop-up boot menu, press F7 during system boot when the Press <F7> to enter Popup Boot Menu
message displays.
The pop-up boot menu screen displays as shown in the following figure.
Figure 72: Boot menu screen
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CC2800 Cloud Compute Node – Rev. 1.3
F2
DEL
Enter
F4
Save & Exit
5.2.4. Entering PXE Boot
To access PXE boot:
1. Set Network as the first boot device in BIOS setup menu.
2. Select Network device from the pop-up boot menu.
5.2.5. Entering the BIOS Setup Menu
The BIOS setup menu is accessible using the following methods:
Connect a USB keyboard, mouse, and VGA monitor directly to the server.
Use a console (or terminal emulator connected to a computer) through the serial port on the rear of the server.
To access the BIOS setup utility menus:
1. Press the power button on the front control panel to power up the server.
2. Press
3. Use the left and right arrow keys to navigate the different menu options. When a menu option is selected, the
4. Use the up and down arrow keys to scroll up and down to select an item on a top-level screen. When the up and
If an item can be modified, user instructions for modifying the option appear in the right column of the
If an item is a link to a sub-screen, a prompt to press
5. Modify the setup item and press
6. Follow the instructions on the
or
during system boot when the Press <DEL> or <F2> to enter setup displays.
top-level screen for that option appears.
down arrow keys are pressed, the only options that are highlighted are the options that can be modified.
screen.
to access the sub-screen appears in the right
column.
to save the changes and exit the screen.
utility.
menu screen to save or discard your changes and exit the BIOS setup
5.2.6. BIOS Maintenance
This section provides information about upgrading the BIOS, clearing the BIOS password, clearing CMOS, BIOS
recovery, and a BIOS jumper description.
5.2.6.1. Upgrading the BIOS Using DOS
The flash memory update utility loads a fresh copy of the BIOS into flash ROM. This utility only updates the BIOS
region.
BIOS update utility: AFUDOS.EXE
Boot the system to DOS environment and execute the following command to update BIOS:
AFUDOS <BIOS ROM File Name>[Option 1][Option 2]
or
AFUDOS<Output BIOS ROM File Name><Commands>
Commands
Use the mandatory field to select an operation mode.
/O Save current ROM image to file
/U Get and display ROM ID from BIOS ROM file
/S Refer to Option: /S
/D Verification test of given ROM File without flashing BIOS.
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Options
Use the optional field to supply more information for flashing the BIOS ROM. The following lists the supported
optional parameters and format:
/P Program main bios image
/B Program Boot Block
/N Program NVRAM
/E Program Embedded Controller block if present
/K Program all non-critical blocks
/Kn Program n'th non-critical block only (0>= n <=7)
/Q Quiet mode enable
/REBOOT Reboot after update BIOS done
/X Do not check ROM ID
/S Display current system's BIOS ROM ID
/R Preserve all SMBIOS structures during NVRAM programming.
/Rn Preserve SMBIOS type N during Boot Block programming.
/ECUF Update EC BIOS when newer version is detected.
/Shutdown Shutdown after programming.
Rules
Any parameter enclosed by <> is a mandatory field.
Any parameter enclosed by [ ] is an optional field.
<Commands> cannot co-exist with any [Options].
The main BIOS image is the default flashing area if no options are present.
[/REBOOT], [/X], and [/S] automatically enables the [/P] function automatically.
If [/B] is present alone, only the boot block area needs to be updated.
If [/N] is present alone, only the NVRAM area needs to be updated.
If [/E] is present alone, only the embedded controller block needs to be updated.
Table 21: Flash commands
Flash Command Description
afudos XXXX.ROM /P Program main BIOS image
afudos XXXX.ROM /P /B Program main BIOS and BB (Boot Block)
afudos XXXX.ROM /P /B /N Program main BIOS, BB and NVRAM
afudos XXXX.ROM /P /B /R Program BB and main BIOS without SMBIOS
5.2.6.2. Clearing the BIOS Password
If the user and/or administrator password is lost or forgotten, clear both passwords by moving the password clear
jumper into the clear position.
The BIOS determines if the password clear jumper is in the clear position during BIOS POST and clears any passwords
if necessary. The password clear jumper must be restored to its original position for the new password to remain set.
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AC OFF
Important:
Enter
5.2.6.3. Clearing the CMOS
The CMOS clear jumper uses RTCRST# to:
Clear CMOS values
Set the RTC power well configuration bits to default.
To compatible legacy BIOS for user who is used to use legacy BIOS, BIOS provide the function to restore the default
settings of BIOS Setup when CMOS is cleared, even though UEFI BIOS store BIOS settings to NVRAM.
There are two methods to clear the CMOS:
Clear the CMOS jumper.
Remove the CMOS battery when the system is in
that was set by the user is still reserved.
After clearing the CMOS, the BIOS setup default is restored, but the password
status.
5.2.6.4. Recovering the BIOS
If the BIOS image is corrupt, a system BIOS update fails, or the system fails to complete POST, the BIOS must enter
recovery mode. In recovery mode, an entire BIOS image can be refreshed to BIOS flash part.
To recover the BIOS:
1. Turn off the system power.
2. Open the chassis.
3. Move the BIOS recovery jumper from the normal positions 1-2 to the recovery positions 2-3.
4. Close the chassis.
5. Copy the latest BIOS image file (DC1F1XXX.ROM) to a USB drive, XXX is the revision number. A bootable USB is not
required.
6. Insert the USB drive into the system.
7. Power up the system.
8. The system display setup <Recovery> screen displays automatically and flash update automatically runs.
9. Select Proceed with flash update. Flash update automatically runs.
10. Wait until <Program new data> completes, and then press
If the signature of FV_MAIN area is invalid, the BIOS automatically enters recovery mode; if this occurs, only perform
steps 5 through 10.
After recovery completes, if the recovery jumper forces the BIOS recovery turn off the system, and then restore the
jumper to its normal position.
to shut down the system.
5.2.6.5. BIOS jumpers
This section provides information about the BIOS. See the following table to locate the BIOS maintenance jumpers.
Table 22: BIOS jumpers
Jumper Description Jumper Adjustment
J15 CMOS CLEAR 1-2 (Default): Normal RTC reset
2-3: Clear RTC registers
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Jumper Description Jumper Adjustment
CC2800 Cloud Compute Node – Rev. 1.3
J18 BIOS RECOVERY
MODE
J16 PASSWORD
CLEAR
J19 ME FIRMWARE
UPDATE
J4 ME Flash
Override
JP1 INTRUDER
HEADER
Figure 73: BIOS jumpers
1-2 (Default): Normal operation
2-3: Force BIOS to enter recovery mode
1-2 (Default): Normal operation
2-3: Password clear
1-2: Normal operation
2-3: ME firmware in force update mode
1-2: Normal operation
2-3: ME Flash Override mode
Close: Chassis cover is closed
Open: Chassis cover is open
Table 23: BIOS jumper identification
Item Description
1 ME flash override J4
2 BIOS recovery J18
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Main
Item Description
3 ME firmware update J19
4 Clear CMOS J15
5 Clear password J16
6 Intruder header JP1
5.3. Checking the FW Version
5.3.1. Checking the BIOS Version Using Linux
1. Log into Linux.
2. Open the terminal. Execute the dmidecode –t 0 command to display the BIOS version, as shown in the following
figure.
Figure 74: BIOS version using Linux
5.3.2. Checking the BIOS Version Using the BIOS Setup Utility
1. Log into the BIOS setup utility.
2. Use the arrow keys to select the
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, menu to display the BIOS version as shown in the following figure.
CC2800 Cloud Compute Node – Rev. 1.3
Properties
Figure 75: BIOS version using the BIOS setup utility
5.3.3. Checking the BMC Version Using Linux
1. Log into Linux.
2. Open the terminal. Execute the ipmitool –I open mc info command to display the BMC version as shown
in the following figure.
Figure 76: BMC version using Linux
5.3.4. Checking the BMC Version Using the Web GUI
1. Log into the web GUI.
2. Click
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to display the BMC version, as shown in the following figure.
Figure 77: BMC version using the Web GUI
CC2800 Cloud Compute Node – Rev. 1.3
5.4. Checking the Event Log
5.4.1. Checking the System Event Log Using Linux Remote Desktop
1. To check the system event log using Linux Log into Linux.
2. Open the terminal.
3. Execute the ipmitool -I lanplus –H BMCIP –A admin –P admin sel list command to check the
system event log.
The system event log is shown in the following figure.
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Figure 78: System event log using Linux remote desktop
System Event Log
CC2800 Cloud Compute Node – Rev. 1.3
5.4.2. Checking the System Event Log Using the Web GUI
To check the system event log using the web user interface:
1. Log into the web GUI.
2. Click
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to display the system event log, as shown in the following figure.
Figure 79: System event log using the web GUI
Server Mgmt
CC2800 Cloud Compute Node – Rev. 1.3
5.4.3. Checking the Event Log Using the BIOS Setup Utility
5.4.3.1. System Event Logs
To check the event log using the BIOS setup utility:
1. Enter the BIOS setup utility, and then select the
menu.
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Figure 80: Server Mgmt menu
System Event Log
Enter
CC2800 Cloud Compute Node – Rev. 1.3
2. Use the arrow keys to select
, and then press
Figure 81: System event log using the BIOS setup utility
. The “System Event Log” displays.
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5.4.3.2. SMBIOS
Event Logs
View SMBIOS Event Log
Enter
CC2800 Cloud Compute Node – Rev. 1.3
1. Enter the BIOS setup, and then select the
Figure 82: Event logs menu
2. Use the arrow keys to select
menu.
, and then press
. The “SMBIOS Event Log” displays.
Figure 83: SMBIOS Event Log
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6/ Diagrams
6.1. System Board Diagram
Figure 84: System board diagram
CC2800 Cloud Compute Node – Rev. 1.3
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7/ Troubleshooting
Important:
7.1. Troubleshooting Preparation
7.1.1. Pre-Diagnostic
To avoid potential problems, ALWAYS read the warnings and cautionary information in the
server documentation before removing, replacing, reseating or modifying system
components.
CC2800 Cloud Compute Node – Rev. 1.3
operating systems supported by the server.
Follow the following pre-diagnostic steps before system troubleshooting process:
1. Review the important safety information.
2. Collect symptom information.
3. Prepare the server for troubleshooting.
4. Use the troubleshooting flowchart to begin the troubleshooting process.
Refer to the server documentation for information on procedures, hardware options, software tools and
7.1.2. Symptom Collection
Before troubleshooting a server problem, collect the following information:
Does the server power on?
Does the server complete POST?
If not, then what do the health LEDs indicate? Is video display available? If the server completes POST and video
is available, are there any POST error messages?
Record the text of the POST error message as displayed.
Does the server successfully boot an operating system or hypervisor? If not, does the server display any of the
following symptoms?
An uncorrectable machine check exception
Stop error or blue screen (Windows)
Purple diagnostic screen (Linux)
Linux kernel panic
A system “hang”
A system “freeze”
If the problem occurs after an OS is installed:
Does the problem occur when a new application is loading or a patch is applying?
What symptoms did the server display when the server malfunctioned? (for example, did it reboot, were
there LED codes, health logs, messages on the screen, and so forth)
Are any indications present that show that the malfunction was reported as a memory error, PCI error, or so
forth? The processor now contains the memory controller and PCI Express controller, so faults in other areas
may be attributed to a processor malfunction.
When did the problem occur?
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Record exactly when the problem happens (include the date and time). If it happens more than once, keep a list of all
symptoms for each occurrence.
What events preceded the failure?
After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software?
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
Observe the server LEDs and their statuses. See the LED Indicators for more information.
7.1.3. Prepare the Server for Diagnosis
1. Be sure that the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. For required environmental conditions, see the server documentation.
2. Record any error messages displayed by the system.
3. Remove all external peripherals such as the network cables, monitor, keyboard, and mouse.
4. Collect all tools and utilities necessary to troubleshoot the problem, such as a Torx screwdriver, loopback
adapters, ESD wrist strap, and software utilities.
5. Determine if the server will troubleshoot offline or online.
6. To diagnose the server offline, power down the server and peripheral devices. If possible, always perform an
orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c. Power down the server.
7. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server).
7.1.4. Performing Processor Procedures in the Troubleshooting Process
Before performing any troubleshooting steps that involve processors, review the following guidelines:
Be sure that only authorized personnel perform the troubleshooting steps that involve installation, removal, or
replacement of a processor.
Always locate the documentation for your installed processor model before performing any steps that require
installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions, locate the
server user and maintenance guide on the following website: www.kontron.com
Never touch the contacts in the processor socket. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
EASILY DAMAGED. If the contacts inside the processor socket are damaged, you must replace the system board.
Some processor models require the use of a processor installation tool, and specific steps are documented to
ensure that they do not damage the processor or processor socket on the system board. For server models that
have pins inside the processor socket, remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
EASILY DAMAGED. If the socket is damaged, you must replace the system board.
.
Always complete all other troubleshooting procedures before removing or replacing a processor.
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7.1.5. Breaking the Server down to the Minimum Hardware Configuration
During the troubleshooting process, it might be necessary to break down the server to the minimum hardware
configuration. A minimum configuration consists of only the components needed to boot the server and successfully
pass POST.
When requested to break the server down to the minimum configuration, uninstall the following components, if
installed:
All additional DIMMs
Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs.
All additional cooling fans, if applicable
All additional power supplies, if applicable (leave one installed)
All hard drives
All optional mezzanine cards
All expansion boards
Before removing the components, be sure to determine the minimum configuration for each component and follow
all guidelines in the server user and maintenance guide.
Always use the recommended minimum configuration above before removing any processors. If you are unable to
isolate the issue with the configuration above, you will then remove all but one of the processors.
Before removing or replacing any processors, be sure to follow the guidelines provided in
removing and installing processors steps.
Failure to follow the recommended guidelines can cause damage to the system board,
requiring replacement of the system board.
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8/ Diagnostic Flowcharts
8.1. Troubleshooting Flowcharts
To effectively troubleshoot a problem, Kontron recommends that you start with the first flowchart in this section,
“Start diagnosis flowchart (see Section 8.1.1)” and follow the appropriate diagnostic path. If the other flowcharts do
not provide a troubleshooting solution, follow the diagnostic steps in “General Diagnosis Flowchart (see
Section 8.1.3)”.
The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not serverspecific or is not easily categorized into the other flowcharts.
The available flowcharts include:
Start Diagnosis Flowchart
Remote Diagnosis Flowchart
General Diagnosis Flowchart
Power-On Problems Flowchart
POST Problems Flowchart
Operating System Boot Problems Flowchart
Some information provided in the flowcharts can be further explained in other sections of this document.
8.1.1. Start Diagnosis Flowchart
Use the following flowchart to start the diagnostic process.
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Figure 85: Start diagnosis flowchart
Start Diagnosis
Do you want
to perform the Remote
Diagnosis？
Does the server
power on？
Do you want
to perform the General
Diagnosis？
Does the server
complete POST？
Does the server
boot to the OS？
Go to
Remote
Diagnosis
Go to
general
Diagnosis
Go to
Power on
problems
Go to POST
problems
Go to OS
Boot
Problems
Yes
Yes
NO
NO
NO
Yes
Yes
End
Yes
NO
NO
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Start Remote
Troubleshooting
BMC,
remote Desktop
services
Use BMC
to Troubleshoot
the server
Does the
condition still exist？
Use the Onboard
Administrator to
Troubleshoot the
server
Does the
condition still exist？
End
Download
OS system log and
BMC log
Contact
Support
RDS
BMC
No
Yes
NoYes
8.1.2. Remote Diagnosis Flowchart
The Remote diagnosis flowchart provides a generic approach to troubleshoot a server from a remote location.
Figure 86: Remote diagnosis flowchart
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Start General
Diagnosis
Record
Symptom
information
Reboot
Server to see
If condition
still exists.
Is this a
Newly Installed
Server？
Reseat any components that may have
Come loose during shipping and reboot
the server
Does the
Condition still
Exist？
Were options
Added or was the
Configuration
Changed
recently?
Check for Service
Notifications
Download the
Latest software
And firmware
.
Does the
Condition still exist？
Isolate what was changed. Verify it Was
Installed correctly. Restore server to the
Last known working state or original
shipped configuration.
Does the
Condition still
Exist?
Isolate and minimize the Memory
configuration
Troubleshoot or
replace basic
server spare parts
Does the
Condition still exist？
Break server down
To minimal
configuration
Does
the condition
still exist?
Does
the condition still
exist？
Add one part at a
Time back to
Configuration to isolate
faulty component.
Does
the Condition
still exist？
Record action
taken
Record symptom and error
Information on the repair tag
Sending back a failed part.
Ensure the
following Information is
available: OS log And
BMC log
Contact
Support
End
Yes
No
Yes
No
No
No
Yes
No
Yes
No
Yes No
No
Yes
Yes
No
8.1.3. General Diagnosis Flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or
if the other flowcharts do not fix the problem, use the following flowchart.
Figure 87: General diagnosis flowchart
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8.1.4. Power-On Problems Flowchart
Start Power-on
Problems
Check for
loose power cables
Disconnect the
Power cable, remove
And then reinstall the
power supply
What color is
The system
power LED？
Is the system
power LED flashing green or
solid green？
Press the power
On/Standby button
And wait 45seconds
Is the power
Source operating
properly？
Replace the power
source
Does condition
still exIst？
End
Replace the power
supply
Contact
Support
If condition persists
Replace
component
If condition persists
Replace component
Are any
Component SID
LED illuminated？
What color is
The system
health LED？
Off
Green
Flash green
Solid
Yes
No
yes
No
No
Yes
Green
orange
Symptoms:
The server does not power on.
The system power LED is off or flashing.
The health LED is solid orange.
Possible causes:
Improperly seated faulty power supply
Loose or faulty power cord
Power source problem
Improperly seated component or interlock problem
Figure 88: Power-on problems flowchart
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Record action
taken
End
Does The
Condition still
exist？
Add one part at a
Time back to
Configuration to
isolate component
Break server down
To the minimum
configuration
Troubleshoot or
Replace basic
server spare parts
If sending back a failed part,
Record symptom& error
information on repair tag
Start server POST
problems
Video output
available？
Are POST error
Message
Displayed.
Verify video is
cabled correctly.
Are the fans
operating？
Is the health
LED orange？
Are there any
beep codes？
Reseat the Indicated
Component. Check for
loose connections
If condition still exists, replace
indicated component.
Does the
error code Provide
direction？
Check the error
symptom in
Troubleshooting
specification
Isolate and
Minimize the
Memory
configuration
Does The
Condition still
exist？
Does The
Condition still
exist？
Does The
Condition still
exist？
Record action
taken
Contact
Technical Support
Ensure the
following Information is
available: OS log And
BMC log
Yes
yes
yes
yes
yes
yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
Check the
troubleshooting
specification
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8.1.5. POST Problems Flowchart
Symptoms:
Server does not complete POST
Server completes POST with errors
Figure 89: POST problems flowchart
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Troubleshoot or
replace basic
server spare parts
Does the
Condition still exist？
Break server down
To minimal
configuration
Does
the condition
still exist?
Does
the condition still
exist？
Add one part at a
Time back to
Configuration to isolate
faulty component.
Does
the Condition
still exist？
Record action
taken
Record symptom and error
Information on the repair tag
Sending back a failed part.
Ensure the
following Information is
available: OS log And
BMC log
Contact
Support
End
Yes
No
Yes No
No
Yes
Yes
No
Isolate and minimize the
Memory configuration
Does the
Condition still exist？
Does the
Condition still exist？
Corrupted OS
Driver compatibility issues
The virus
Reinstall the
operation system
Reboot and
Enter The safe Mode
Successfully？
Does the crash,
blue screen , Auto reboot
And some error info
symptom exist？
Start OS boot
problems
Does the boot
Device cannot
be detected？
Check for loose
Data cable and
Power supply
Cable and so on
Does the
Condition still exist？
Reset the boot
Device correctly in
BIOS
Repair the OS configuration files
Update correct drives
Scan for viruses with an updated
virus scan utility
record relevant log
No No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
See the SAS RAID card and
hard Drive documentations
And to be sure is matched
the server
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8.1.6. Operating System Boot Problems Flowchart
Possible Causes:
Corrupted OS
Hard drive subsystem problem
Incorrect boot order setting in the BIOS
Hardware problem
Figure 90: Operating system boot problems flowchart
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8.2. Troubleshooting General Problems
8.2.1. Resolving Common Problems
8.2.1.1. Common Problem Guideline
1. System cannot power on
Be sure that all power and I/O cords are securely connected
Verify that the system board is powered up
Configure the server with the minimum components (one CPU, the least amount of memory, and connect
only the display monitor and keyboard). Connect directly to the system board jumper to determine if the
server now starts normally
Check the power. Remove all of the power cables. Connect the green cable and the black cable on the PSU
power to check the result
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for
bent pins or other damage
2. System frequently reboots
There are generally three factors that might cause the system to reboot:
Breakdown of power
Supply power to the server from an available power source.
Problems with memory
Check the event log or memory configuration from the BIOS to determine if there is a problem with the
memory which requires replacing the memory. Check the display to determine if the memory error was
detected during POST. If the event log shows that a memory error caused the memory problem, re-seat all of
the memory by removing and re-installing all of the memory modules. If reseating the memory modules
does not resolve the memory/reboot problem, replace the memory.
Problems with the software
Update the software or re-install the system.
3. System stopped issue
Track the reasons the system stopped from the software and hardware, respectively.
Software tracking: Check the system event log to identify and locate the problem.
Hardware tracking: The power supply is not sufficient; HDD/SSD has some problem (scan the surface of
them to check). Add-on cards might also cause the system to halt (for example, SCSI/RAID cards or other PCI
facilities).
Pay attention to any possible reasons any of the hardware components might have caused the system to stop,
even if the problem has been resolved. Observe the server to confirm that the system stop issue has whether it
has been thoroughly resolved.
4. Failure to recognize the HDD during system installation
Determine if the HDDs were installed in the HDD carriers
Determine if the SAS/SATA cables are correctly connected
Check the HDD LED indicators to determine if the drives are receiving power
Determine if the storage controller driver is properly installed or the driver is not compatible with the HDD.
Determine if the driver is compatible with the HDD
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8.2.1.2. Handling and Installing the CPU
Failure to properly handle the CPU can cause damage to CPU components and the system
board connector. It can also cause the system to collapse.
When handling a CPU, observe the following guidelines:
Before installing the CPU, determine if the CPU has bent pins
Be careful not to touch the CPU pins
When installing the CPU, remember to place the side with triangle point onto the triangle on the board
Correctly installing the CPU is not enough. You must also consider the heat radiation; if the CPU temperature is
too high, it might affect the system performance. The heat sink is used for the CPU heat radiation. When you
install heat sink, observe the following guidelines:
When you install the heat sink:
Align the heat sink so the sticker label faces the memory module
Secure the heat sink with the screw
8.2.1.3. DIMM Handling and Installation Guidelines
Failure to properly handle DIMMs can cause damage to DIMM components and the system
board connector.
DIMM population order and configuration is critical in maximizing performance for the
system.
When handling a DIMM, observe the following guidelines:
Avoid electrostatic discharge.
Always hold DIMMs by the side edges only.
Avoid touching the connectors on the bottom of the DIMM.
Never wrap your fingers around a DIMM.
Avoid touching the components on the sides of the DIMM.
Never bend or flex the DIMM.
When installing a DIMM, observe the following guidelines:
Before seating the DIMM, open the DIMM slot and align the DIMM with the slot. Some servers require the use of a
DIMM tool to open the slots.
To align and seat the DIMM, use two fingers to hold the DIMM along the side edges.
To seat the DIMM, use two fingers to apply gentle pressure along the top of the DIMM.
8.2.1.4. SAS/SATA and SSD Drive Guidelines
When adding drives to the server, observe the following general guidelines:
Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped
together into the same drive array.
Drives in the same logical volume must be of the same type.
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8.3. Hardware Problem Troubleshooting
8.3.1. Power Problems
8.3.1.1. Power Source Problems
1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns
to its original position after being pressed, be sure you press the switch firmly.
2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source
meets applicable standards.
3. Replace the power cord with a known functional power cord to be sure it is not faulty.
4. Replace the power strip with a known functional power strip to be sure it is not faulty.
5. Have a qualified electrician check the line voltage to be sure it meets the required specifications.
6. If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure there is
sufficient power allocation to support the server.
7. Be sure no loose connections exist.
8.3.1.2. Power Supply Problems
1. Be sure no loose connections exist.
2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. If the LEDs
indicate a problem with a power supply, then check the power source. If the power source is working properly,
then replace the power supply.
If the 6.7Hz green LED is flashing it could mean any of the following:
AC power unavailable
Power supply failed
8.3.2. General Hardware Problems
8.3.2.1. Problems with New Hardware
1. Be sure the hardware being installed is compatible with the server.
2. Be sure the new hardware is installed properly. To be sure that all requirements are met, see the device, server,
and OS documentation. Common problems include:
Connection of the data cable, but not the power cable, of a new device
Loose connections exist
3. Be sure no memory, I/O or interrupt conflicts exist.
4. Be sure all cables are connected to the correct locations.
5. Be sure other components were not accidentally unseated during the installation of the new hardware
component.
6. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and
current, and is the latest version.
7. Be sure all boards are properly installed in the server.
8. Boot to the BIOS to determine if the utility is configured.
9. Replace another different known functional device to plug into the location to be sure that the server is not
faulty.
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10. Replace another same model device.
8.3.2.2. Unknown Problem
1. Check the server LEDs to see if any statuses indicate the source of the problem.
2. Power down and disconnect power to the server. Remove all power sources to the server.
3. Be sure no loose connections exist.
4. Add the debug card before reconnecting power.
5. Reconnect power, and then power on the system.
6. See the number shown on the debug card. If there is an error on the debug card indicating that the server will
stop, see the BIOS specifications (standard status codes) to determine where the process stopped. For example,
if the number on the debug card points to memory, re-seat the memory. If reseating the memory does not
resolve problem, consider using a different memory module to verify it is a memory problem.
8.3.2.3. Third-party Device Problems
1. See the device documentation to be sure the device is properly installed.
2. If the device is the only device on a bus, be sure the bus works by installing a different device on the bus.
3. Be sure the latest device drivers are installed.
4. Uninstall the device. If the server functions without the removed device, the problem might exist with the device
rather than the server. Either the server does not support the device, or a conflict exists with another device.
5. Remove other device. If the server functions properly, a conflict exists with another device. If the device still does
not function properly, see the server and operating system documentation to be sure that the server and
operating system support the device.
8.3.3. Internal System Problems
8.3.3.1. CD-ROM and DVD Drive Problems
1. System does not boot from the drive
Be sure no loose connections exist.
Be sure the media from which you are attempting to boot is not damaged and is a bootable CD.
Be sure legacy support for a USB CD-ROM driver is enabled in the BIOS and be sure that the drive boot option
in the BIOS is set up so that the server boots from the CD-ROM drive first.
If the data read from the driver is inconsistent, or if the drive cannot read the data, be sure that the inserted
CD or DVD format is valid for the drive. For example, be sure not to insert a DVD into a drive that only
supports CDs.
2. Drive is not detected
Be sure no loose connections exist.
See the drive documentation to be sure cables are connected as required.
Be sure the cables are working properly. Replace with known functional cables to test whether the original
cables were faulty.
Be sure the USB port functions normally with a USB CD-ROM drive.
Be sure legacy support for a USB is set enabled in the BIOS.
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8.3.3.2. Drive Problems (Hard Drives and Solid State Drives)
1. Drives are not recognized
See the hard drive and server documentation to be sure the hard drive is compatible with the server.
See the SAS RAID card documentation to be sure the RAID card is compatible with the server.
Be sure no power problems exist.
Be sure no loose connections exist.
Be sure the driver or backplane is connected properly.
Be sure legacy support for SAS is set up correctly.
Connect only one hard drive directly from the SATA port to determine if the server is causing the problem.
Boot to the BIOS RU tool to determine if the SAS controller can be detected.
Connect only one hard drive directly from the SAS port using a SAS-SATA cable to determine if the problem is
with the SAS cable.
Replace the current SAS cable with another correctly functioning SAS cable to determine if the problem is
with the SAS cable.
Be sure the RAID card controller is correct and supports the hard drive.
Replace the current SAS RAID card with a correctly functioning SAS RAID card.
Be sure the SAS backplane board driver is the latest driver
Replace the current backplane board with a correctly functioning backplane board
2. Data is inaccessible
Action:
Be sure the files are not corrupt. Run the repair utility for the operating system.
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
Be sure the TPM is enabled in BIOS.
Be sure the firewall setting is correct.
When migrating encrypted data to a new server, be sure to follow the recovery procedures.
8.3.3.3. USB Drive Key Problems
System does not boot from the drive:
Be sure that USB is enabled in the BIOS
Be sure the drive boot order in the BIOS is set so that the server boots from the USB drive key
Reseat the USB drive key
8.3.3.4. Fan Problems
Fan speed too fast:
Be sure the fans are properly seated and working:
a. Determine if the fan cables are corresponded to the slots.
b. Determine if the fan cables are correctly plugged into the slot pins.
Be sure no ventilation problems exist.
Be sure the BMC firmware is the latest.
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Reseat the fan cables and restart the server.
8.3.3.5. Memory Problems
1. Server fails to recognize existing memory:
Be sure the server supports the memory modules.
Be sure the memory modules are correctly installed in a supported configuration.
Be sure the memory modules are properly seated.
Reseat the memory.
Use a known working memory module to test each slot to determine there is a problem with the slot.
Test each bank of DIMMs by removing all other DIMMs. Then, isolate the failed DIMM by switching each
DIMM in a bank with a known working DIMM.
2. Server fails to recognize new memory:
Be sure the server supports the new memory modules.
Be sure the new memory is the correct type for the server and is installed correctly.
Be sure no conflicts are occurring with existing memory.
Use a known working memory module to test each slot to determine if there is a problem with the slot.
Reseat the new memory.
3. Invalid memory configuration:
DIMMs are installed when no corresponding processor is detected.
Description: A processor must be installed to use memory.
Action: Populate the processor socket or remove the DIMM.
DIMM size parameters not supported:
Possible cause: The installed memory module is an unsupported size.
Action: Install a memory module of a supported size.
Incomplete bank detected in bank X
Possible cause: The bank is missing one or more DIMMs.
Action: Fully populate the memory bank.
Mismatched DIMMs within DIMM Bank
Possible cause: The installed DIMMs in the same bank are of different sizes.
Action: Install correctly matched DIMMs.
Unsupported DIMM in Socket X
Possible cause: Unregistered DIMMs or insufficient DIMM timings.
Action: Install registered ECC DIMMs.
4. Memory configuration warning
The DIMM in socket X does not have a primary width of 4 and only supports standard ECC. Advanced ECC does
not function when mixing DIMMs with primary widths of x4 and x8.
Possible cause: The installed DIMMs have a primary width of x8.
Action: Install DIMMs that have a primary width of x4 if advanced ECC memory support is required.
5. DIMM initialization error
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Receive enable error. Cannot train memory.
Possible cause: The system receives a receive enable error during memory training.
Action: Contact Kontron’s support.
6. DIMM configuration error
Quad Rank DIMMs must be installed in the first socket of any memory channel in which they are populated.
System stopped
Possible cause: Quad rank DIMMs are installed after SR or DR DIMMs.
Action: Be sure that quad rank DIMMs are installed in the first socket of any memory channel.
UDIMMs and RDIMMs are installed in the system. The system cannot have both types of DIMMs installed.
System stopped
Possible cause: A DIMM configuration error exists with mismatched DIMMs.
Action: Be sure all DIMMs are of the same type.
7. Invalid Lockstep memory configuration
Possible cause: The memory is not installed properly to support Lockstep mode.
Action: Install or reinstall DIMMs to support mirrored mode.
8. Mirror memory configuration
Memory sizes on boards X and Y do not match
Possible cause: The overall size of two boards that are participating in a mirrored configuration does not
match.
Action: Install or reinstall the DIMMs to support mirrored mode.
9. Non-numeric messages or beeps only
Advanced memory protection mode: Advanced ECC
Possible cause: Advanced ECC support is enabled.
Action: None.
Advanced memory protection mode: Advanced ECC with hot-add support
Possible cause: Advanced ECC with hot-add support is enabled.
Action: None
8.3.3.6. Processor Problems
Be sure that the server supports each processor and that each processor is correctly installed.
Only supported processors should be installed. Specific steps are required for the installation of processors.
Be sure that the socket pins on each processor are intact
Replace the processor with another processor that is known to be properly functioning.
8.3.3.7. Network Connection Problems
1. Network not working
Be sure that no loose connections exist between the LAN port and the system board.
Be sure no loose connections exist between the LAN port and the LAN cable.
Determine if the software is causing the problem
Replace the LAN cable with a LAN cable that is known to be functioning properly
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Use the latest LAN card driver when installing the OS, and be sure the server and the OS support the
controller.
Be sure a valid IP address is assigned to the controller and that the configuration settings are correct.
Restart the server to determine if the network starts working.
2. Network stops working
Be sure no loose connections exist.
Be sure the correct network driver is installed for the controller and that the driver file is not corrupt.
Reinstall the driver.
Test the network cable to verify that it is functioning properly by replacing it with a cable that is known to be
properly functioning.
Be sure the network controller is not damaged.
Reinstall the network driver.
Restart the server to determine if the network starts working
3. Network stops working when an adding an external board
Action:
Be sure no loose connections exist.
Be sure the server and OS support the external board.
Be sure the new external board does not change the server configuration
Be sure the correct driver is installed for the network controller.
Reinstall the network driver.
Restart the server to determine if the network starts working.
8.3.4. External Device Problems
8.3.4.1. Mouse and Keyboard Problems
Be sure no loose connections exist.
Be sure the keyboard or and mouse is connected to the correct ports.
Be sure the keyboard or mouse is clean.
Be sure legacy support for USB is enabled in the BIOS.
Replace the device with a known working equivalent device (another similar mouse or keyboard).
Restart the system and determine if the input device functions correctly after the server restarts.
8.3.4.2. Cable Problems
Unwarranted driver failures while using an older mini SAS cable. If using an older cable that is near the life
expectancy, replace the Mini SAS cable.
8.4. Software Problem Troubleshooting
The best sources of information for software problems are the operating system and application software
documentation, which might also point to fault detection tools that report errors and preserve the system
configuration. Other useful resources include the drivers matched with the operating system.
Use either utility to gather critical system hardware and software information and to help with the problem
diagnosis.
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