Konica Minolta QMS magicolor 3300 Service manual

HIBANA

Laser Printer

Base Engine Technical Manual

Version 1.0

Cautions for operation

Contents of this document may be subjected to modification without previous notice.

Fuji Xerox will assume not any responsibilities for accidental or incidental damages resulting from

technical or editorial errors or omission in this manual, issue of this manual, execution of description in this manual, or use of this manual.

This document is protected by copyright. It is not forgiven to photocopy or duplicate any part of this document in any form without previous permission in writing from Fuji Xerox.

1. About this manual

This manual is a standard service manual of Fuji Xerox containing information required for maintenance of this laser printer (standard specifications).

This manual is intended for use by OEMs under a contract with Fuji Xerox when they provide maintenance services for this laser printer or when they prepare maintenance data. It is prohibited to use this manual for other objects.

2. Marks giving caution

Maintenance operations requiring special cautions or additional information to descriptions of this manual are presented as "Warning", "Caution", or "Note", according to their nature.

If instructions are not observed, death or serious injury may be caused.

If instructions are not observed, injuries of workers or physical damages to assets (including this laser printer) may result.

Particularly important essentials for procedures, steps, rules, and others.

Reference Incidental information to descriptions.

3. Related documents

▼ Instruction

Describe operation and handling of this laser printer.

▼ Performance

Describe in detail various specifications of this laser printer. (In the event of discrepancy between this manual and the performance specifications, the performance specifications shall take preference.)

▼ Video

Detailed video interface specifications for this laser printer

manuals (standard manuals)

specifications

interface specifications

▼ Spare

Information on maintenance parts (spare parts) for this laser printer

parts list

4. Safety

To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Dangerous operations and operations out of range of this manual should be absolutely avoided. Generally various processes not covered by this manual may be required in actual operation, which should be performed carefully always giving attention to safety.

4.1 Power source

Keep the power supply off during maintenance operation to prevent electric shock, burns and other damages. Keep the power plug disconnected during the maintenance operation. If the power supply should be kept connected for measurement of voltage or other similar reasons, sufficient care should be given to prevent electric shock, by following the procedures of this manual.

While the printer is ON, never touch live parts if not required absolutely.

Power is supplied to the power switch / inlet (LVPS ASSY) even while the printer is off. Never touch its live components.

Do not touch live parts unless otherwise specified.

iii

4.2 Driving units

When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them manually when required.

Never touch the gears or other driving units while the printer is running.

4.3 High-temperature units

When servicing high-temperature units (securing unit, etc.), be sure to turn them OFF to prevent burns, injuries and other troubles, remove the power plug and start service processes after they have cooled down enough.

Immediately after completion of operation, they are still hot. Start services after more than 40 minutes.

4.4 Laser beams

•If your eyes are exposed to laser beams, you may lose your eyesight.

• Never open the cover if warning label for laser beams is attached there.

•Before disassembling and reassembling this laser printer, be sure to turn it OFF.

•When servicing this laser printer while it is running, be sure to follow the procedures specified in this manual.

•You should understand the features of the laser beams which are capable of having an injurious action on the human body, not to extend the danger over the workers as well as other people around the printer.

Laser beams have features as follows:

• Frequencies are smaller in width than other beams (sun and electric bulbs) and phases are uniform so that high monochromatic and convergence performance can be obtained and thin beams of light can reach places at a long distance.

•Due to the high convergence, beams are concentrated in high density and high temperature, which is dangerous to human body.

Reference: Laser beams of this laser printer is invisible rays which you cannot see.

4.5 Warning/caution labels

Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for their peeling or stain when servicing the printer.

4.5.1 Caution label for high-temperature units

Unpacking the Printer

The printer must be carried horizontally with two or more persons.

Extreme care must be taken to avoid personal injuries

Check visually the printer for evidence of any damages. Peel all tapes off the printer. Remove protection parts (2 pieces) from the paper tray.

vii

Cautions for operation...........................................................................................................i

1. About this manual............................................................................................................. ii

2. Marks giving caution.........................................................................................................ii

3. Related documents........................................................................................................... ii

4. Safety...............................................................................................................................iii

4.1 Power source.........................................................................................................................................iii

4.2 Driving unit.............................................................................................................................................iv

4.3 High-temperature units ..........................................................................................................................iv

4.4 Laser beams...........................................................................................................................................v

4.5 Warning/caution labels...........................................................................................................................vi

4.5.1 Caution label for high-temperature units........................................................................................vi

Unpacking the Printer..........................................................................................................vii

Chapter 1 Troubleshooting.............................................................................................1 - 1

Chapter 2 Operation of Diagnostic.................................................................................2 - 1

Chapter 3 Removal and Replacement Procedures........................................................3 - 1

Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1

Chapter 5 Parts List........................................................................................................5 - 1

Chapter 6 Principles of Operation..................................................................................6 - 1

Chapter 7 Wiring Diagrams and Signal Information.......................................................7 - 1

Chapter 8 Printer Specifications.....................................................................................8 - 1

viii

Chapter 1 Troubleshooting

Chapter 1 Troubleshooting CONTENTS

1. Progressing with the Troubleshooting.........................................................................1 - 1

1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1

1.2 Preparatory Requirements................................................................................................................1 - 2

1.3 Cautions for Service Operations....................................................................................................... 1 - 3

1.4 Cautions for FIP Use.........................................................................................................................1 - 4

2. Level 1 FIP ..................................................................................................................1 - 6

2.1 Level 1 FIP........................................................................................................................................ 1 - 6

2.2 Flow of Level 1 FIP...........................................................................................................................1 - 6

3. Level 2 FIP ..................................................................................................................1 - 7

3.1 Level 2 FIP........................................................................................................................................ 1 - 7

3.2 Error / Status Code List.....................................................................................................................1 - 8

3.3 Operating / Clearing the Error / Status Code.................................................................................. 1 - 12

3.4 Error Code FIP................................................................................................................................1 - 15

FIP-1 Yellow Toner Cartridge Detached..............................................................................................1 - 15

FIP-2 Magenta Toner Cartridge Detached...........................................................................................1 - 16

FIP-3 Cyan Toner Cartridge Detached ................................................................................................1 - 17

FIP-4 Black Toner Cartridge Detached................................................................................................ 1 - 18

FIP-5 PHD Detached ........................................................................................................................... 1 - 19

FIP-6 BTR Detached............................................................................................................................ 1 - 20

FIP-7 Fuser Detached.......................................................................................................................... 1 - 21

FIP-8 CRUM ID Error...........................................................................................................................1 - 22

FIP-9 Media Type Mismatch................................................................................................................ 1 - 23

FIP-10 Feed Jam................................................................................................................................. 1 - 24

FIP-11 Regi Jam.................................................................................................................................. 1 - 27

FIP-12 Fuser Jam................................................................................................................................ 1 - 28

FIP-13 Duplex Jam.............................................................................................................................. 1 - 29

FIP-14 ROS Failure ............................................................................................................................. 1 - 30

FIP-15 Fuser Failure............................................................................................................................1 - 31

FIP-16 NV-RAM Error.......................................................................................................................... 1 - 32

FIP-17 ADC Sensor Error....................................................................................................................1 - 33

FIP-18 Fan Motor Failure.....................................................................................................................1 - 34

FIP-19 Low Density Error..................................................................................................................... 1 - 36

FIP-20 Firmware Error......................................................................................................................... 1 - 37

FIP-21 Environment Sensor Error........................................................................................................1 - 38

FIP-22 Yellow Toner Empty................................................................................................................. 1 - 39

FIP-23 Magenta Toner Empty..............................................................................................................1 - 40

FIP-24 Cyan Toner Empty...................................................................................................................1 - 41

FIP-25 Black Toner Empty...................................................................................................................1 - 42

FIP-26 PHD Life Over.......................................................................................................................... 1 - 43

FIP-27 BTR Life Over ..........................................................................................................................1 - 44

FIP-28 Fuser Life Over ........................................................................................................................1 - 45

FIP-29 ADC Sensor Dustiness ............................................................................................................1 - 46

FIP-30 Front Cover .............................................................................................................................. 1 - 47

FIP-31 Yellow Toner Near Empty ........................................................................................................1 - 48

FIP-32 Magenta Toner Near Empty..................................................................................................... 1 - 49

Chapter 1 Troubleshooting

FIP-33 Cyan Toner Near Empty ..........................................................................................................1 - 50

FIP-34 Black Toner Near Empty..........................................................................................................1 - 51

FIP-35 PHD Life Warning .................................................................................................................... 1 - 52

FIP-36 BTR Life Warning.....................................................................................................................1 - 53

FIP-37 Fuser Life Warning...................................................................................................................1 - 54

FIP-38 ADC Sensor Dustiness ............................................................................................................1 - 55

FIP-39 Tray 1 Paper Near Empty ........................................................................................................1 - 56

FIP-40 Paper Empty ............................................................................................................................ 1 - 57

FIP-41 Upper Cassette Detached........................................................................................................1 - 58

FIP-42 Full Stack ................................................................................................................................. 1 - 59

FIP-43 Yellow Toner Empty 2..............................................................................................................1 - 60

FIP-44 Magenta Toner Empty 2...........................................................................................................1 - 61

FIP-45 Cyan Toner Empty 2................................................................................................................1 - 62

FIP-46 Black Toner Empty 2................................................................................................................1 - 63

FIP-47 PHD Life Over 2....................................................................................................................... 1 - 64

FIP-48 BTR Life Over 2 .......................................................................................................................1 - 65

FIP-49 Fuser Life Over 2 .....................................................................................................................1 - 66

FIP-50 CRUM ID Error(TC-Y/TC-M/TC-C/TC-K) .................................................................................1 - 67

FIP-51 CRUM ID Error(Fuser) .............................................................................................................1 - 68

FIP-52 CRUM Error(TC-Y/TC-M/TC-C/TC-K)......................................................................................1 - 69

FIP-53 Y/M/C/K Toner Tape Staying ...................................................................................................1 - 70

3.5 Image Troubleshooting ...................................................................................................................1 - 71

P1 "Light (Undertoned) Prints".............................................................................................................1 - 72

P2 "Blank Prints".................................................................................................................................. 1 - 73

P3 "Black Prints"..................................................................................................................................1 - 74

P4 "Vertical Band Deletions"................................................................................................................ 1 - 75

P5 "Horizontal Band Deletions" ...........................................................................................................1 - 76

P6 "Black (color) spots" ....................................................................................................................... 1 - 77

P7 "Background"..................................................................................................................................1 - 78

P8 "Skewed Image" ............................................................................................................................. 1 - 79

P9 "Crease" .........................................................................................................................................1 - 80

P10 "Unfused Image or Image Easily Rubs off of Page"..................................................................... 1 - 81

3.6 Other FIP ........................................................................................................................................ 1 - 82

FIP-AC..................................................................................................................................................1 - 82

FIP-DC..................................................................................................................................................1 - 83

4. Preventive Maintenance............................................................................................1 - 84

Chapter 1 Troubleshooting

This manual is based on the standard specifications of Fuji Xerox on the assumption that the printer controller is working properly. When the printer controller controls operation directly or any OEM has its unique specifications, the operation may be different from description in this manual.

Troubleshooting in this manual assumes use of Diag. tools (maintenance tools). However, the troubleshooting allows for the case where the Diag tools are not used. You can correct troubles according to these troubleshooting procedures after understanding them well.

1. Progressing with the Troubleshooting

After making sure of actual condition of a trouble, proceed with the troubleshooting process efficiently making use of the Fault Isolation Procedure (FIP), Operation of Diag. tools (Chapter 2), Wire connecting diagram (Chapter 7), and Principle of operation (Chapter 6).

1.1 Flow of Troubleshooting

Flow of the troubleshooting is as follows:

Prior check

Condition check

Start

Level 1 FIP

Trouble recovery check

Preventive maintenance

End

Diagnostic operation Operational principle Wiring connection diagram

Level 2 FIP

1 – 1

Chapter 1 Troubleshooting

1.2 Preparatory Requirements

Be sure to check the following items before starting the troubleshooting procedures:

1) Voltage of the power supply is within the specifications (measure the voltage at the electric outlet).

2) Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the power cord.

3) The laser printer is properly grounded.

4) The laser printer is not installed at a place subjected to too high temperature, too high humidity, too low temperature, too low humidity or rapid change of temperature.

The laser printer is not installed close to water service, humidifier, heat generating unit, or fire, in very dusty place, or a place exposed to air flow from the air conditioning system.

6) The laser printer is not installed in a place where volatile gas or inflammable gas is generated.

7) The laser printer is not installed under direct sunbeams.

8) The laser printer is installed in a well-ventilated place.

9) The laser printer is installed on a stout and stable plane.

10) Paper used meets specifications (standard paper is recommendable).

11) The laser printer is handled properly.

12) Parts which should be periodically replaced are replaced each time when specified number of sheets have been printed.

1 – 2

1.3 Cautions for Service Operations

1) Be sure to remove the power cord except when it is specifically required.

If the printer is kept ON, never touch the conductive parts while it is not specifically required. The power switch/inlet of LVPS is live even while the power supply is cut off. Never touch the live parts.

Chapter 1 Troubleshooting

2) When checking some parts with covers removed and with the interlock and safety and power switches ON, remove the connector (P/J151) on the ROS ASSY except when it is specifically required.

When checking some parts with covers removed and with the interlock and safety and power switches ON, laser beams may be irradiated from the ROS ASSY. Since it is dangerous, be sure to remove the connector (P/J151) while it is not required.

3) When checking some parts with the left cover removed and power ON, be sure to remove the connector (P/J5011) on the HVPS while it is not required.

When checking some parts with the left cover removed and power ON, high voltage may be applied by the HVPS. Be sure to remove the connector (P/J5011) on the HVPS. When connecting the connector (P/J5011) on the HVPS according to the instructions of the FIP, never touch the HVPS and parts of high voltage.

4) When using Diag. tools or other tools of high voltage, be sure to keep them covered except when otherwise specified.

When using Diag.Tool or other tools of high voltage, never touch parts of high voltage. When using Diag.Tool or other tools of high voltage, be sure to follow the procedure of this manual.

5) When operating the driving units using the Diag or other tools, be sure to keep them covered unless otherwise specified.

When operating the driving units using the Diag or other tools, never touch the driving units. When operating the driving units using Diag or other tools, be sure to observe the procedures in this manual.

6) When touching hot parts, be careful not to get burnt.

7) Workers should wear a wrist band or the like to remove static electricity from their body , grounding their body while working.

1 – 3

1.4 Cautions for FIP Use

Chapter 1 Troubleshooting

1) It is assumed in the FIP that the printer controller (CONTROLLER PWB) is normally functioning. If any trouble cannot be corrected by troubleshooting, replace the printer controller with a normal one and check for proper operation again. If the trouble is not still corrected, replace the major parts and then related parts in succession and confirm according to the procedure of the "Initial check" and "Major check parts".

2) When troubleshooting according to the FIP, normal HBN NCU PWB, PHD ASSY or other parts may be necessary for isolation of failed parts. Prepare them in advance.

3) In the initial check according to the FIP, check only items which can be simply checked.

4) In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.

5) When working with the printer, Be sure to remove the power cord except when required specifically. Never touch live parts if not required, while the power cord is connected.

6) Connector condition is denoted as follows: [P/J12] ’ Connector (P/J12) is connected. [P12] ’ Plug side with the connector (P/J12) removed (except when attached directly to the

board).

[J12] ’ Jack side with the connector (P/J12) removed (except when attached directly to the

board).

7) [P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the plus side of the measuring instrument connected to [P/J1] and the minus side to [4PIN] of [P/J3].

8) [P/J<=>P/12] in the FIP means measurement for all terminals corresponding between [P/J1] and [P/J2] referring to "Wire connecting diagram".

9) In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear minus side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore, after checking of proper continuity between AGs, SGs, or RTNs respectively, the rear minus side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN]. However, care should be taken not to mistake since [AG], [SG], and [RTN] are not on the same level.

10) Measure the voltage of small connectors with the special tool. Handle the tool with care, as the leading edge of the tool is pointed.

11) When measuring the voltage, set the PDH ASSY, FUSER ASSY, BRT ASSY and paper tray, close the FRONT COVER ASSY and power ON if not required specifically.

12) Numerical values in the FIP are only for standard. If numerical values are approximate, they should be considered permissible.

1 – 4

Chapter 1 Troubleshooting

13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose are not specifically referred to here. They should be handled carefully.

14) "Replacement" in the FIP indicates replacement of parts which are considered to be the source of trouble to be checked after replacing those parts, assemblies containing them, or parts (HIGH ASSY).

15) In the FIP, the paper pick-up unit by means of the paper tray at the lower part of the printer is referred to as "try 1", the first level of the paper pick-up unit feeder unit as "try 2", and the second level as the "tray3".

16) In the FIP, existence and non-existence of Diag tools (maintenance tools,) are distinguished in some cases. Correct troubles according to the instructions in the FIP.

17) In the FIP, procedures are differentiated depending on specifications. Correct troubles according to the instructions in the FIP.

18) For optional parts, some troubleshooting procedure may follow the manual for those options, of which you should take note. Keep those manuals for the optional parts when required.

1 – 5

2. Level 1 FIP

2.1 Level 1 FIP

Chapter 1 Troubleshooting

The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various troubles including error codes, and the level 2 FIP provides a guide for proceeding of the troubleshooting.

2.2 Flow of Level 1 FIP

Ask the operator about trouble status Is operator’s operating method correct?

Is error code displayed?

Instruct how to operate

troubleshooting

Level 2 FIP

Is trouble related to image quality?

Image quality

Print in the mode where the trouble occurred to check if error or jam occurs

Level 2 FIP Other FIP

1 – 6

3. Level 2 FIP

3.1 Level 2 FIP

Chapter 1 Troubleshooting

The Level 2 FIP is the trouble diagnostic procedure to sort various troubles in addition to the error codes. In the troubleshooting, executing the steps given in the FIP or checking procedure allows you to find out a cause of trouble in a short time.

1 – 7

3.2 Error / Status Code List

This error / status cord list is based on the interface specifications.

Chapter 1 Troubleshooting

Error / status code

51h,C1h-status 1-0

51h,C1h-status 1-1

51h,C1h-status 1-2

51h,C1h-status 1-3

51h,C1h-status 1-4

51h,C1h-status 1-5

51h,C1h-status 1-6

51h,C1h-status 2-0

51h,C1h-status 2-1

51h,C1h-status 2-2

51h,C1h-status 2-3

51h,C1h-status 2-4

51h,C1h-status 2-6

54h,C4h-0

54h,C4h-1

54h,C4h-2

54h,C4h-3

Since the error / status codes are represented by the printer controller on the printer, display on the printer is different from the one shown below.

Name of error

Contents of error

Yellow Toner Cartridge Detached Cartridge sensor detected no-toner cartridge. Magenta Toner Cartridge Detached Cartridge sensor detected no-toner cartridge. Cyan Toner Cartridge Detached Cartridge sensor detected no-toner cartridge. Black Toner Cartridge Detached Cartridge sensor detected no-toner cartridge. PHD Detached Machine detected no-PHD ASSY. BTR Detached Machine detected no-BTR ASSY. Fuser Detached Machine detected no-FUSER ASSY.

CRUM ID Error (TC-Y) ASSY ID is not as recorded. CRUM ID Error (TC-M) ASSY ID is not as recorded. CRUM ID Error (TC-C) ASSY ID is not as recorded. CRUM ID Error (TC-K) ASSY ID is not as recorded.

CRUM ID Error(PHD) ID of PHD ASSY is different from the recorded ID.

CRUM ID Error (Fuser) Fuser ASSY ID is not as recorded.

Media Type Mismatch

1. Plain paper was detected in the printing by selecting OHP.

2. OHP was detected in the printing by selecting plain paper. Feed Jam Regi sensor cannot detect paper within specified time. Regi Jam Regi sensor cannot detect passage of paper within specified time. Fuser Jam Exit sensor cannot detect passage of paper within specified time.

Reference

FIP

1 – 8

Chapter 1 Troubleshooting

Error / status code

54h,C4h-4

55h,C5h-status 1-0

55h,C5h-status 1-1

55h,C5h-status 1-2

55h,C5h-status 1-3

55h,C5h-status 1-4

55h,C5h-status 1-5

55h,C5h-status 1-6

55h,C5h-status 1-7

55h,C5h-status 2-0

55h,C5h-status 2-1

55h,C5h-status 2-2

55h,C5h-status 2-3

56h,C6h-0

56h,C6h-1

56h,C6h-2

56h,C6h-3

Name of error

Contents of error

Duplex Jam Duplex jam sensor cannot detect passage of paper within specified

time. ROS Failure

1. Laser power down.

2. SOS signal not detected. Fuser Failure

1. Temperature exceeding 235°C detected consecutively 4 times.

2. Temperature below 120°C detected consecutively 4 times.

3. Resistance value of STS sensor over 2437KW detected consecutively 4 times.

4. Target temperature is not reached more than 60 seconds after the fuser lamp lighted up.

5. After the target temperature is reached, the fuser lamp was kept ON for more than specified time.

6. Value of the STS sensor does not change after the lamp lights up.

7. Temperature exceeding 230°C detected during printing process consecutively twice.

NV-RAM Error Error of NV-RAM ADC Sensor Error Power down of ADC sensor Fan Motor Failure Failure of Fan Motor Low Density Error Toner density is low. Firmware Error Error of software Environment Sensor Error

1. The temperature over +100°C or below -20°C was detected.

2. The humidity over 100% was detected.

CRUM Error (TC-Y) CRUM (TC-Y) Communication Error CRUM Error (TC-M) CRUM (TC-M) Communication Error CRUM Error (TC-C) CRUM (TC-C) Communication Error CRUM Error (TC-K) CRUM (TC-K) Communication Error

Yellow Toner Empty Yellow toner emptied. Magenta Toner Empty Magenta toner emptied. Cyan Toner Empty Cyan toner emptied. Black Toner Empty Black toner emptied.

Reference

FIP

1 – 9

Chapter 1 Troubleshooting

Error / status code

56h,C6h-4

56h,C6h-5

56h,C6h-6

57h,C7h-0

57h,C7h-1

57h,C7h-2

57h,C7h-3

57h,C7h-6

57h,C7h-7

58h,C8h-0

58h,C8h-1

58h,C8h-2

58h,C8h-3

58h,C8h-4

58h,C8h-5

58h,C8h-6

58h,C8h-7

59h,C9h-0

59h,C9h-1

59h,C9h-2

5Ah,CAh-0

5Bh,CBh-0

5Bh,CBh-1

Name of error

Contents of error

PHD Life Over PHD ASSY life expired. BTR Life Over BTR ASSY life expired. Fuser Life Over FUSER ASSY life expired.

Y Toner Tape Staying Y Toner Tape not Pulled out Error M Toner Tape Staying M Toner Tape not Pulled out Error C Toner Tape Staying C Toner Tape not Pulled out Error K Toner Tape Staying K Toner Tape not Pulled out Error CTD Sensor Dustiness CTD sensor signal level below specified value.

Front Cover Front cover open. Yellow Toner Near Empty Yellow toner shortage. Magenta Toner Near Empty Magenta toner shortage Cyan Toner Near Empty Cyan toner shortage Black Toner Near Empty Black toner shortage PHD Life Warning PHD ASSY life running out. BTR Life Warning BTR ASSY life running out. Fuser Life Warning Fuser life running out. ADC Sensor Dustiness ADC sensor signal level below specified value. Paper Near Empty Paper in the paper cassette running out. Paper Empty Paper in the paper cassette exhausted. Upper Cassette Detached Paper cassette dislocated. Full Stack Delivery tray full of paper Yellow Toner Empty 2 Yellow toner emptied. Magenta Toner Empty 2 Magenta toner emptied.

Reference

FIP

1 – 10

Chapter 1 Troubleshooting

Error / status code

5Bh,CBh-2

5Bh,CBh-3

5Bh,CBh-4

5Bh,CBh-5

5Bh,CBh-6

Cyan Toner Empty 2 Cyan toner emptied. Black Toner Empty 2 Black toner emptied. PHD Life Over 2 PHD ASSY life expired. BTR Life Over 2 BTR ASSY life expired. Fuser Life Over 2 FUSER ASSY life expired.

Name of error

Contents of error

Reference

FIP

1 – 11

3.3 Operating / Clearing the Error / Status Code

Chapter 1 Troubleshooting

Error / status code

51h,C1h-status 1-0

51h,C1h-status 1-1

51h,C1h-status 1-2

51h,C1h-status 1-3

51h,C1h-status 1-4

51h,C1h-status 1-5

51h,C1h-status 1-6

51h,C1h-status 2-0

51h,C1h-status 2-1

51h,C1h-status 2-2

51h,C1h-status 2-3

51h,C1h-status 2-4

51h,C1h-status 2-6

54h,C4h-0

54h,C4h-1

54h,C4h-2

54h,C4h-3

54h,C4h-4

55h,C5h-status 1-0

In the table below, "shutdown" means that control over motors, ROS ASSY, FUSER ASSY and so on is stopped after a certain time.

In the table below, "print" means that printing is continued even if error / status code is generated.

Operation

Method of clear

Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown PHD ASSY replacement Shutdown BTR ASSY replacement Shutdown Power OFF/ON after replacing the FUSER ASSY

Shutdown Replace Toner Cartridge Y Shutdown Replace Toner Cartridge M Shutdown Replace Toner Cartridge C Shutdown Replace Toner Cartridge K

Shutdown PHD ASSY replacement

Shutdown Replace Fuser ASSY

Shutdown Power OFF/ON after removing the jam paper Next paper is not picked up after a sheet of paper is delivered during operation Open and close the front cover after removing the jammed paper Shutdown Open and close the front cover after removing the jammed paper Shutdown Open and close the front cover after removing the jammed paper Shutdown Open and close the front cover after removing the jammed paper Shutdown Power ON/OFF

1 – 12

Chapter 1 Troubleshooting

Error / status code

55h,C5h-status 1-1

55h,C5h-status 1-2

55h,C5h-status 1-3

55h,C5h-status 1-4

55h,C5h-status 1-6

55h,C5h-status 1-7

55h,C5h-status 2-0

55h,C5h-status 2-1

55h,C5h-status 2-2

55h,C5h-status 2-3

56h,C6h-0

56h,C6h-1

56h,C6h-2

56h,C6h-3

56h,C6h-4

56h,C6h-5

56h,C6h-6

57h,C7h-0

57h,C7h-1

57h,C7h-2

57h,C7h-3

57h,C7h-6

57h,C7h-7

Operation

Method of clear

Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF

Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF Shutdown Power ON/OFF

Shutdown Pull out Tape Shutdown Pull out Tape Shutdown Pull out Tape Shutdown Pull out Tape

Print Open and close the front cover after cleaning the sensor Shutdown Close the front cover

1 – 13

Chapter 1 Troubleshooting

Error / status code

58h,C8h-0

58h,C8h-1

58h,C8h-2

58h,C8h-3

58h,C8h-4

58h,C8h-5

58h,C8h-6

58h,C8h-7

59h,C9h-0

59h,C9h-1

59h,C9h-2

5Ah,CAh-0

5Bh,CB-0

5Bh,CB-1

5Bh,CB-2

5Bh,CB-3

5Bh,CB-4

5Bh,CB-5

5B,CB-6

Operation

Method of clear

Print Toner cartridge replacement Print Toner cartridge replacement Print Toner cartridge replacement Print Toner cartridge replacement Print PHD ASSY replacement Print BTR ASSY replacement Print Replace the FUSER ASSY and clear the counter Print Clean the sensor and open and close the front cover Print Replenish the paper Print (Paper cannot be delivered from the cassette) Replenish the paper Print (Paper cannot be delivered from the cassette) Paper cassette replacement Print Take out paper from the delivery tray Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown Toner cartridge replacement Shutdown PHD ASSY replacement Shutdown BTR ASSY replacement Shutdown Clearing the counter after replacing the FUSER ASSY

1 – 14

3.4 Error Code FIP

FIP-1 Yellow Toner Cartridge Detached

Chapter 1 Troubleshooting

Step Check

Initial setting Check the following for evidence of fault. Cartridge replacing condition SW TCRU ASSY (Y) replacing condition

SW TCRU ASSY (Y) actuator replacing condition SW TCRU ASSY SW TCRU ASSY (Y) connector replacing condition

Checking SW TCRU ASSY

Does SW TCRU ASSY function normally? Using diagnostic tool, check by Digital Input Test.

Checking PWBA HBN DRV for signal

Is P/J51-13PIN <=> P/J51-14PIN 0VDC? Checking SW TCRU ASSY (Y) for signal

Is P/J342-5PIN<=>P/J342-4PIN 0VDC? Checking SW TCRU ASSY (Y) for continuity

Is P342-5PIN <=> P342-4PIN of SW TCRU ASSY (Y) continuous normally?

Checking HARNESS ASSY TNR for continuity

Is J51 <=> J342 continuous normally? Checking PWBA HBN DRV for signal

Is P/J42-4PIN<=>P/J42-14PIN 0VDC? Checking PWBA HBN MCU for signal

Is P/J12-27PIN <=> P/J12-17PIN of PWBA HBN MCU 0VDC?

Checking HARNESS ASSY DRV2 for continuity

Is J12 <=> J42 continuous normally?

Remedy

Yes No

With tool Replace the parts concerned

Replace PWBA

HBN MCU

Go to step [7] Go to step [4]

Go to step [6] Go to step [5]

Go to step [6]

Go to step [7]

Go to step [8]

Replace PWBA

HBN MCU

Replace PWBA

HBN MCU

Go to step [2]

Without tool

Go to step [3]

Replace SW

TCRU ASSY (Y)

Replace

HARNESS ASSY

TNR

Replace PWB

HBN DRV

Go to step [9]

Replace

HARNESS ASSY

DRV2

1 – 15

FIP-2 Magenta Toner Cartridge Detached

Chapter 1 Troubleshooting

Step Check

Initial setting Check the following for evidence of fault. Cartridge replacing condition

SW TCRU ASSY (M) replacing condition SW TCRU ASSY (M) actuator replacing condition SW TCRU ASSY (M) connector replacing condition

Checking SW TCRU ASSY

Does SW TCRU ASSY function normally? Using diagnostic tool, check by Digital Input Test.

Checking PWBA HBN DRV for signal

Is P/J51-13PIN <=> P/J51-15PIN 0VDC? Checking SW TCRU ASSY(M) for signal

Is P/J342-5PIN <=> P/J342-3PIN 0VDC? Checking SW TCRU ASSY (Y) for continuity

Is P342-5PIN <=> P342-3PIN of SW TCRU ASSY (Y) continuous normally?

Checking HARNESS ASSY TNR for continuity

Is J51 <=> J342 continuous normally? Checking PWBA HBN DRV for signal

Is P/J42-5PIN <=> P/J42-14PIN 0VDC? Checking PWBA HBN MCU for signal

Is P/J11-26PIN <=> P/J11-17PIN of HBN MCU WITHCPU PWB 0VDC?

Checking HARNESS ASSY DRV2 for continuity

Is J12 <=> J42 continuous normally?

Remedy

Yes No

With tool Replace the parts concerned

Replace PWBA

HBN MCU

Go to step [7] Go to step [4]

Go to step [6] Go to step [5]

Go to step [6]

Go to step [7]

Go to step [8]

Replace PWBA

HBN MCU

Replace PWBA

HBN MCU

Go to step [2]

Without tool

Go to step [3]

Replace SW

TCRU ASSY (M)

Replace

HARNESS ASSY

TNR

Replace PWB

HBN DRV

Go to step [9]

Replace

HARNESS ASSY

DRV2

1 – 16

FIP-3 Cyan Toner Cartridge Detached

Chapter 1 Troubleshooting

Step Check

Initial setting Check the following for evidence of fault. Cartridge replacing condition

SW TCRU ASSY (C) replacing condition SW TCRU ASSY (C) actuator replacing condition SW TCRU ASSY (C) connector replacing condition

Checking SW TCRU ASSY

Does SW TCRU ASSY function normally? Using diagnostic tool, check by Digital Input Test.

Checking PWBA HBN DRV for signal

Is P/J51-13PIN <=> P/J51-16PIN 0VDC? Checking SW TCRU ASSY (C) for signal

Is P/J342-5PIN <=> P/J342-2PIN 0VDC? Checking SW TCRU ASSY (C) for continuity

Is P342-5PIN <=> P342-2PIN of SW TCRU ASSY (C) continuous normally?

Checking HARNESS ASSY TNR for continuity

Is J51 <=> J342 continuous normally? Checking PWBA HBN DRV for signal

Is P/J42-6PIN <=> P/J42-14PIN 0VDC? Checking PWBA HBN MCU for signal

Is P/J12-25PIN <=> P/J12-17PIN of PWBA HBN MCU 0VDC?

Checking HARNESS ASSY DRV2 for continuity

Is J12 <=> J42 continuous normally?

Remedy

Yes No

With tool Replace the parts concerned

Replace PWBA

HBN MCU

Go to step [7] Go to step [4]

Go to step [6] Go to step [5]

Go to step [6]

Go to step [7]

Go to step [8]

Replace PWBA

HBN MCU

Replace PWBA

HBN MCU

Go to step [2]

Without tool

Go to step [3]

Replace SW

TCRU ASSY (C)

Replace

HARNESS ASSY

TNR

Replace PWB

HBN DRV

Go to step [9]

Replace

HARNESS ASSY

DRV2

1 – 17

FIP-4 Black Toner Cartridge Detached

Chapter 1 Troubleshooting

Step Check

Initial setting Check the following for evidence of fault. Cartridge replacing condition

SW TCRU ASSY (K) replacing condition SW TCRU ASSY (K) actuator replacing condition SW TCRU ASSY (K) connector replacing condition

Checking SW TCRU ASSY

Does SW TCRU ASSY function normally? Using diagnostic tool, check by Digital Input Test.

Checking PWBA HBN DRV for signal

Is P/J51-13PIN<=>P/J51-17PIN 0VDC? Checking SW TCRU ASSY (K) for signal

Is P/J342-5PIN<=>P/J342-1PIN 0VDC? Checking SW TCRU ASSY (K) for continuity

Is P342-5PIN <=> P342-1PIN of SW TCRU ASSY (K) continuous normally?

Checking HARNESS ASSY TNR for continuity

Is J51 <=> J342 continuous normally? Checking PWBA HBN DRV for signal

Is P/J42-3PIN <=> P/J42-14PIN 0VDC? Checking PWBA HBN MCU for signal

Is P/J12-28PIN <=> P/J12-17PIN of PWBA HBN MCU 0VDC?

Checking HARNESS ASSY DRV2 for continuity

Is J12 <=> J42 continuous normally?

Remedy

Yes No

With tool Replace the parts concerned

Replace PWBA

HBN MCU

Go to step [7] Go to step [4]

Go to step [6] Go to step [5]

Go to step [6]

Go to step [7]

Go to step [8]

Replace PWBA

HBN MCU

Replace PWBA

HBN MCU

Go to step [2]

Without tool

Go to step [3]

Replace SW

TCRU ASSY (K)

Replace

HARNESS ASSY

TNR

Replace PWB

HBN DRV

Go to step [9]

Replace

HARNESS ASSY

DRV2

1 – 18

FIP-5 PHD Detached

Chapter 1 Troubleshooting

Step Check

Initial setting Check the following for evidence of fault.

PHD ASSY replacing condition PWBA CRUM in PHD ASSY replacing condition

Checking PWBA CRUM

Is PWBA CRUM connector connected to the harness connector normally?

Checking HARNESS ASSY CRUM for continuity

Is J170 <=> J71 continuous normally?

Checking HARNESS ASSY EEPROM for continuity

Is J17 <=> J140 continuous normally? Checking PHD ASSY

Replace new PHD ASSY, and check if an error occurs

Remedy

Yes No

Replace the parts concerned

Go to step [3]

Go to step [4]

Go to step [5]

Replace PWBA

HBN MCU

Go to step [2]

Replace

HARNESS ASSY

CRUM

Replace

HARNESS ASSY

CRUM

Replace

HARNESS ASSY

EEPROM

End of work

1 – 19

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