KONICA MINOLTA QMS magic 2 DeskLaser User Guide

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The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, and the QMS logo are registered trademarks of QMS, Inc. TrueType/Apple Computer, Inc. Windows/Microsoft Corporation. Xerox/Xerox Corporation. Hammermill/Hammermill. Avery/Avery. PrintMagic/Software 2000, Ltd. Corporation.

The digitally encoded software included with your QMS magicolor 2 DeskLaser is Copyrighted © 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.

This manual is Copyrighted © 1999 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc.

QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, QMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this manual. QMS, Inc. assumes no responsibility for, or liability for, errors contained in this manual or for incidental, special, or consequential damages arising out of the furnishing of this manual, or the use of this manual in operating the equipment, or in connection with the performance of the equipment when so operated.

About the Documentation .................................................	1-2
About This Manual .............................................................	1-3
Typographic Conventions .................................................	1-5

Introduction ........................................................................	2-2
Configuring the Windows 95/98 Printer Driver ...............	2-2

Setting the Printer Driver Defaults 2-2

Configuring the Printer Driver for the Current

Print Job 2-6

Configuring Windows 95/98 Options through the
Application ...................................................................	2-8
Configuring Paper Options 2-8
Configuring Quality Options 2-14
Configuring Image Settings Options 2-17

	Configuring the Windows NT 4.0 Printer Driver ............	2-21
	Methods of Configuration 2-21
	A Note About Default Settings 2-28
	Configuring Windows NT 4.0 Options through the
	Application .................................................................	2-29
	Configuring Paper Options 2-29
	Configuring Quality Options 2-35
	Configuring Image Settings Options 2-38
	Sharing the Printer ...........................................................	2-42
	Sharing Over a Parallel Connection ...............................	2-42
	Windows 95/98 2-42
	Windows NT 4.0 2-44
	Sharing Someone Else's Printer 2-46
	Removing Users from Sharing 2-47
	Using the Printer Status Monitor ....................................	2-50
	Windows 95/98 2-50
	Windows NT 4.0 2-53
	Using the QMS Network Print Monitor ...........................	2-56
	Components 2-57
	Introduction ........................................................................	3-2
	Loading the Media Cassette .............................................	3-2
	Paper Specifications 3-2
	Prepare the Paper 3-3

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Load the Cassette 3-4

Using Letterhead and Memo Media 3-5

Using Media Other than Plain Paper ................................

3-6

Using Envelopes 3-6

Using Glossy Stock 3-9

Using Labels 3-10

Using Thick Stock 3-11

Using Transfer Media 3-12

Using Transparencies 3-12

Media Sizes and Imageable Areas ..................................

3-14

Working Within the Imageable Area 3-15

Page Margins 3-18

Image Alignment 3-18

Media Size versus Cassette Size 3-18

Storing Media ...................................................................	3-18
Using Toner Cartridges ...................................................	3-19

Toner Cartridge Life 3-19

Refilled Toner Cartridges 3-20

Ordering Toner Cartridges 3-20

Toner Cartridge Storage 3-20

Replacing a Toner Cartridge ...........................................	3-21
Printing on Both Sides (Duplex Printing) ......................	3-23
DeskLaser—Manual Duplexing 3-23
Duplex Model—Auto Duplexing 3-23
Continuous Printing ........................................................	3-24
Media Types 3-24
Print Runs 3-24
Cancelling a Print Job .....................................................	3-25
Cancelling from the Control Panel 3-25
Cancelling from the Computer 3-25

	Introduction ........................................................................	4-2
	Message Window ...............................................................	4-2
	Control Panel Indicators ...................................................	4-3
	Control Panel Keys ............................................................	4-4
	Online and Cancel Keys 4-4
	Menu, Select, Previous, and Next Keys 4-5
	Printer Configuration .........................................................	4-5
	The Configuration Menu 4-6
	Accessing the Configuration Menu 4-7
	Selecting Configuration Menu Options 4-7
	Setting Energy Conservation 4-8
	Setting the Message Window Language 4-9
	Setting the Internet Address 4-9
	Setting the Subnet Mask 4-10
	Setting the Router Address 4-11
	Using the Service Menu 4-11
	Using the Board Test Menu 4-11
	Using the Test Page Menu 4-11
	Setting the Ethernet HW (Hardware)
	Address 4-12

Introduction ........................................................................	5-2
Additional Media Cassettes ..............................................	5-3
Lower Input Feeder ...........................................................	5-3

What's in the Kit? 5-3

Unpacking the Lower Input Feeder 5-4

Installing the Lower Input Feeder 5-4

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Single In-Line Memory Modules .......................................	5-7
Antistatic Protection 5-8
How the Computer and Printer Use Memory 5-8
Installation Procedure 5-9

	Updating System Software .............................................	5-11
	Updating the Printer Drivers ...........................................	5-12
	Windows 95/98 Printer Driver 5-12
	Windows NT 4.0 Printer Driver 5-14
	Introduction ........................................................................	6-2
	Handling the Printer ...........................................................	6-2
	Maintenance Schedule ......................................................	6-4
	Cleaning Schedule 6-4
	Preventive Maintenance Schedule 6-6
	Replacement Schedule 6-7
	Cleaning the Printer ...........................................................	6-9
	Guidelines for Cleaning Inside the Printer 6-9
	Cleaning the Transfer Unit 6-9
	Cleaning the Paper Exit Rollers 6-14
	Cleaning the OPC Belt Cartridge 6-16
	Cleaning the Laser Lens 6-21
	Cleaning the Duplexer 6-24
	Cleaning the Exterior of The Printer 6-30
	Replacing the Fuser Oil Bottle and Cleaning Roller .....	6-31
	Replacing the OPC Belt Cartridge ..................................	6-35
	Replacing the Ozone Filter ..............................................	6-39
	Replacing the Waste Toner Pack ..................................	6-40

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	Introduction ........................................................................	7-2
	Preventing Media Jams ....................................................	7-2
	Understanding the Media Path .........................................	7-3
	DeskLaser 7-3
	Duplex Model 7-4
	Understanding Media Jam Status Messages ..................	7-5
	Removing Media Jams ......................................................	7-5
	Misfeed Jams 7-6
	Inner Jams, Drum Jams, and Outer Jams 7-6
	Duplexer Jams 7-9
	Other Jams 7-13
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	Introduction ........................................................................	8-2
	Status and Service Messages ...........................................	8-2
	Status Messages 8-2
	Service Messages 8-11
	Print Monitor Status Messages ......................................	8-14
	Spooler Status Information 8-14
	Monitor Status Information 8-15
	Printer Status Information 8-15
	Troubleshooting Quick Check ........................................	8-16
	Printing a Test Page ........................................................	8-17
	Performing a Board Test .................................................	8-18
	Control Panel Problems ..................................................	8-19
	Data Indicator Continues to Blink 8-19

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Jam Message Stays On 8-19 Printing Message Stays On 8-20

Media/Paper Mismatch Message Stays On 8-20

Output Problems ..............................................................

8-20

Pages are Scaled 8-21

Only Partial Pages Print 8-21

Blank Pages “Print” 8-21

Not All Pages Print 8-22

Files Fail to Print 8-23

Fonts Don't Print Correctly 8-24

Frequent Media Jams 8-24

OPC Belt Cartridge Problems .........................................	8-25
Duplexer Problems ..........................................................	8-26
Print Quality Problems ....................................................	8-28

General Print Quality Problems 8-28

Blurred or Lightly Stained Background 8-28

Colored Bands, Ribbing 8-29

Insufficient Gloss or Fusing 8-29

Irregular Print, Mottled Image 8-30

Missing Image at Edge 8-30

Mixed Color Image, Color Misregistration 8-31

Spotting 8-31

Too Dark 8-32

Too Light 8-32

Toner Smudges, Residual Images 8-33

Uneven Print Density 8-33

Vertical Streaking 8-34

Placing a Service Call ......................................................

8-35

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Introduction ........................................................................	9-2
What's Involved? 9-2
Remove Cables and Cassette(s) ......................................	9-3
Remove the Toner Cartridges ..........................................	9-3
Remove the OPC Belt Cartridge ......................................	9-3
Prepare the Fuser Unit .....................................................	9-5
Change the Waste Toner Pack .......................................	9-10
Remove the Lower Input Feeder ....................................	9-11
Repack the Printer ...........................................................	9-14

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Sources of Support ...........................................................

A-2

Your QMS Vendor A-2

Your Application Vendor A-2

Internet A-2

QMS Customer Response Center (CRC) A-3

QMS World-wide Offices ..................................................

A-4

QMS United States and Latin America A-4

QMS Canada A-4

QMS in Japan A-5

QMS EMEA A-5

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Engine and Controller Specifications .............................

B-2

Engine B-2

Controller B-4

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Electrical B-5

Environmental B-6

Physical B-7

	Print Media ........................................................................	B-7
	PC Cable Pinouts .............................................................	B-9
	Centronics/IEEE 1284 Parallel B-9
	Ethernet B-11
	Regulatory ......................................................................	B-12
	Warranty Considerations ...............................................	B-13
	Consumables and Your Warranty B-13
	Electrostatic Discharge and Your Warranty B-14
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	Introduction .......................................................................	C-2
	Terminology ......................................................................	C-2
	Subnetting .........................................................................	C-4
	Subnet Masks C-4
	Internet Routing ................................................................	C-5
	Class A, B, and C Internet Addresses C-5
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	Manual Notice ....................................................................	D-2
	FCC Compliance Statement .............................................	D-2
	Canadian Users Notice .....................................................	D-3
	Laser Safety .......................................................................	D-3

International Notices ........................................................	D-4
Power Cord D-4
Colophon ...........................................................................	D-4

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“About the Documentation” on page 1-2

“About This Manual” on page 1-3

“Typographic Conventions” on page 1-5

You received the following documentation with your QMS magicolor 2 DeskLaser:

		QMS magicolor 2	This handout assists in getting the printer up and
		DeskLaser	running. It is to be used as a quick setup reference
		Installation Guide	only and should be used in conjunction with the full
		(In hard copy and on	Setup Guide and User’s Guide.
		the QMS magicolor 2
		DeskLaser Print Sys-
		tem Documentation
		and Software
		CD-ROM.)
		QMS	This manual contains detailed, illustrated
		magicolor 2	instructions to guide you as you unpack and set
DeskLaser			up your printer, connect it to a computer via the
		Setup Guide	parallel or Ethernet interface, and install the
			Windows 95/98 or Windows NT printer drivers.
		(In hard copy and on
		the QMS magicolor 2
		DeskLaser Print
		System
		Documentation and
		Software CD-ROM.)
		QMS	You’re looking at this manual right now. The
		magicolor 2	following section, “About this Manual,” tells you
		DeskLaser	what’s included in this manual.
		User’s Guide
		(On the QMS
		magicolor 2
		DeskLaser
		Documentation and
		Software CD-ROM.)

This manual guides you through the day-to-day operation of your printer and provides troubleshooting information. It is organized as follows:

Introduction

Presents an overview of this manual.

	Working with the Printer	Explains how to configure the printer drivers,
		share the printer, and use both the Status
	Drivers	Monitor and the QMS Network Print Monitor.

Printing

Describes how to refill the media cassette, print on different types of media, prevent media jams, and cancel a print job, as well as how to replace a toner cartridge.

Control Panel	Introduces the parts of the control panel and
	discusses how to use the keys and the
	configuration menu.
Printer Options	Explains how to install available options, and
	how to update system software and printer
	drivers.
Maintenance	Describes how to handle and clean your
	printer.

Media Jams

Explains how to locate and clear media jams.

Troubleshooting

Interprets printer and QMS Network Print Monitor status messages, explains how to remove a media jam, and discusses various output problems.

Repacking the Printer	Describes how to repack the printer for
	storage or shipment.

	QMS Customer Support	Provides product sales and support
		telephone numbers and describes how to
		communicate with QMS through the
		Internet.
	Technical Specifications	Provides print engine, controller,
		environmental, print media, consumable,
		and cabling specifications.
	TCP/IP Concepts	Defines TCP/IP terminology and then
		discusses subnetting and Internet routing.

Notices

Lists manual and legal notices.

Index

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The following typographic conventions are used in this manual:

	Mixed-Case		Text you type, and messages and information displayed on
	Courier		the screen
	Mixed-Case Italic		Variable text you type; replace the italicized word(s) with
	Courier		information specific to your printer or computer
	UPPERCASE COURIER		Information displayed in the printer message window
	lowercase italic		Variable information in text
	UPPERCASE		File and utility names
			Press the Enter key (PC)
^			Press and hold down the Ctrl key (PC)
			In Adobe Acrobat PDF versions of the manual, click to play
			a QuickTime video clip of the procedure described in the
			text.

»Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration.

Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance.

WARNING! Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual.

ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.

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“Configuring the Windows 95/98 Printer Driver” on page 2-2

“Configuring Windows 95/98 Options through the Application” on page 2-8

“Configuring the Windows NT 4.0 Printer Driver” on page 2-21

“Configuring Windows NT 4.0 Options through the Application” on page 2-29

“Sharing the Printer” on page 2-42

“Using the Printer Status Monitor” on page 2-50

“Using the QMS Network Print Monitor” on page 2-56

This chapter explains how to configure the QMS magicolor 2 DeskLaser printer drivers, share the printer, and use both the DeskLaser Printer Status Monitor and the QMS Network Print Monitor.

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This section explains how to configure the QMS magicolor 2 DeskLaser Windows 95/ 98 printer driver. Online help is also available while you’re configuring the printer driver. Just choose any Help button.

»Note: If you’re using Windows NT, refer to “Configuring the Windows NT 4.0 Printer Driver” on page 2-21.

»Note: Changes you make here apply to all documents. However, most changes you make through your application override these settings.

1Open the printer driver.

a From the Windows 95/98 Start menu choose Settings. b Choose Printers.

c In the Printers window, select the QMS magicolor 2 DeskLaser printer driver.

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2From the File menu choose Properties.

The following tabs appear in the QMS magicolor 2 DeskLaser Properties window through the Start menu: General, Details, Sharing (optional), Paper, Quality, and Image Settings.

General—Allows you to name the printer, use a separator page, and print a test page. See your Windows documentation.

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Details—Allows you to set interface connection details. See your Windows documentation.

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Sharing (optional)—Allows you to set up the printer so others on the network can use it. See “Sharing the Printer” on page 2-42.

»Note: The optional Sharing tab does not appear when you choose Properties from the application.

Paper—Allows you to provide information about the document type and location of the media you want to print on. See “Configuring Paper Options” on page 2-8.

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Quality—Allows you to provide information about halftoning and resolution of the printing. See “Configuring Quality Options” on page 2-14.

Image Settings—Allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. See “Configuring Image Settings Options” on page 2-17.

3Make your selections, and then choose OK to save your changes and return to the Printers window.

4Close the Printers window.

»Note: Any changes you make here apply only to the current document. These changes override most default settings you made through the Printers window.

1From the application’s File menu choose Print (or, in some cases, Print Setup or Page Setup).

2In the Print, Print Setup, or Page Setup dialog box, select the QMS magicolor 2 DeskLaser printer driver.

3Choose the Properties button.

Three tabs appear:

Paper—Allows you to provide information about the document type and location of the media you want to print on. See “Configuring Paper Options” on page 2-8.

Quality—Allows you to provide information about halftoning and resolution of the printing. See “Configuring Quality Options” on page 2-14.

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Image Settings—Allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. See “Configuring Image Settings Options” on page 2-17.

Windows 95/98 users can customize the image on the Image Settings tab:

Double-click on the image.

Browse to find the bitmap image file you want to use.

Double-click the bitmap image filename.

The new image now appears on the Image Settings tab.

To restore the original image on the Image Settings tab in Windows 95/98, the file is named QMIMAGE.BMP and is stored in c:\windows\system after the driver has been installed. To restore it, double-click on the image, point to the directory, and select the file. If the file has been deleted, the driver has to be reinstalled. The file is not stored by itself on the CD-ROM, but is embedded within SETUP.EXE.

»Note: General, Details, and Sharing tabs are not available. See “Setting the Printer Driver Defaults” on page 2-2 for information.

4Make your selections, and then choose the OK button to return to the Print, Print Setup, or Page Setup dialog box.

5Either print the file or close the dialog box.

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The Paper tab allows you to provide information about the type and location of the media you want to print on. In addition, its Document Type settings are essential for customization of the Quality and Image Settings tabs. The Document Type is Automatic Mode only if Auto is selected.

»Note: Settings chosen on the Image Settings and Quality tabs override settings automatically selected by a Document Type.

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Purpose			Sets the media size.
Choices			Size	Inches	Millimeters
			A4	8.27 x 11.7	210.0 x 297.0
			B5 (ISO)	6.9 x 9.8	176.0 x 250.0
			B5 (JIS)	7.2 x 10.1	182.0 x 257.0
			Envelope #10	4.125 x 9.5	105.0 x 241.3
			Envelope DL	4.3 x 8.7	110.0 x 220.0
			Executive	7.25 x 10.5	184.0 x 267.0
			Folio	8.5 x 13.0	215.9 x 330.2
			Foolscap	8.0 x 13.0	203.2 x 330.2
			Legal	8.5 x 14.0	215.9 x 355.6
			Letter	8.5 x 11.0	215.9 x 279.4
			SP Folio	8.5 x 12.4	215.9 x 315.0
			Quarto	8.0 x 10.0	203.2 x 254.0
Default			Letter 8.5 x 11.0 in (215.9 x 279.4 mm)
Hot Key			ALT+P
Purpose			Sets the type of media to be printed.
Choices			Standard [Plain Paper] mode—Long-grain paper (16–24 lb; 60–90 g/m²)
			Transparency mode—Transparencies (24–41.75 lb; 90–157 g/m²)
			Thick Stock mode—Long-grain thick stock (up to 60 lb [225.6 g/m²] cover,
			glossy stock 80 lb book [118 g/m²], 90 lb index [163 g/m²]), envelopes, labels,
			transfer media
Default			Standard
Hot Key			ALT+Y
Notes			Duplex Options are only available when Standard is the Paper Type.

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DeskLaser

Duplex Model

Purpose	Sets the input source (cassette/tray) from which print media is pulled into the
	printer
Choices	Upper Tray—The cassette in the standard (upper) position.
	Lower Tray—The cassette in the lower position (only available on printers
	with the lower input feeder).
Default	None
Hot Key	ALT+S
Notes	When the printer is first turned on, the Upper Tray is selected.
	After that, the printer uses the last cassette selected.

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Purpose	Allows you to identify the type of document you are printing.
Choices	Auto (Automatic Mode)—Coarse halftoning and color/monochrome settings
	automatically selected (halftone and color format options are disabled when
	Auto is selected)
	Graph (Business Graphics)—Designed for color business graphics created in
	spreadsheet, charting, and graphing applications (Coarse halftoning; color)
	Photo (Photographic Images)—Designed for color photographic images
	(Coarse halftoning; color)
	Art (Graphic Arts)—Designed for color line art (coarse halftoning; color)
	Mono (Grayscale)—Designed for monochrome documents with text and/or
	graphics (Coarse halftoning; monochrome)
Default	Auto
Hot Key	ALT+T—Use the arrow keys to select other Document Types.
Notes	Settings on the Image Settings and Quality tabs override settings automatically
	selected by a Document Type. The Graph, Photo, Art, and Mono settings
	determine the choices for the Color Match section on the Image Settings tab. If
	your business graphic uses neighboring (rather than contrasting) colors or
	gradients, do not choose Graph. See “Configuring Image Settings Options” on
	page 2-17.

Purpose	Sets the number of copies to be printed.
Choices	1-999
Default	1
Additional	See “Collate” on page 2-12
Choices	See “Reverse Page Order” on page 2-12
Hot Key	ALT+C

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Purpose	Collates multiple copies of documents when enabled.
Choices	Enabled (selected)—All pages of the document are printed before the next
	copy is printed.
	Disabled—All copies of each page are printed before the next page is
	printed.
Default	Disabled
Hot Key	ALT+E
Notes	If you are making multiple duplex copies of a job that has an uneven number
	of pages, deselect collation in the application and then select Collate in the
	driver on the Paper tab.

Purpose	Prints pages in reverse order when enabled.
Choices	Enabled (selected)—All pages of the document are printed before the next
	copy is printed.
	Disabled—All copies of each page are printed before the next page is
	printed.
Default	Disabled
Hot Key	ALT+R

Purpose	Sets the orientation (printing direction) of the print media.
Choices	Portrait—Printing along the short edge of the page (vertical page
	orientation)
	Landscape—Printing along the long edge of the page (horizontal page
	orientation)
Default	Portrait
Hot Keys	Portrait—ALT+O
	Landscape—ALT+L

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