The following are trademarks or registered trademarks of their respective owners. Other
product names mentioned in this manual may also be trademarks or registered
trademarks of their respective owners. Registered trademarks are registered in the
United States Patent and Trademark Office; some trademarks may also be registered in
other countries. QMS, Crown, CrownAdmin, CrownCopy, CrownNet, magicolor, the
QMS logo, and the Crown seal are registered trademarks of QMS, Inc., and CrownView,
ImageServer, Multi-Res, PS Executive Series, Q
QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page
description language and may be registered in certain jurisdictions. Throughout this
manual, “PostScript Level 2” is used to refer to a set of capabilities defined by Adobe
Systems for its PostScript Level 2 page description language. These capabilities,
among others, are implemented in this product through a QMS-developed emulation
that is compatible with Adobe's PostScript Level 2 language. Adobe, Acrobat, the
Acrobat logo/Adobe Systems Incorporated. 3Com, 3+Open/3Com Corporation. Aldus,
Aldus PageMaker, Aldus FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk,
LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. VINES/Banyan.
Centronics/Centronics. Color Solutions, ColorBlind/Color Solutions. DEC, DECnet,
LN03, LN03 Plus, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing,
Inc. CompuServe /H & R Block. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/HewlettPackard Co. IBM, OS/2, Token-Ring/International Business Machines Corporation.
Intel/Intel Corporation. Iomega, Jaz, Zip/Iomega. Microsoft, MS-DOS/Microsoft
Corporation. NEC, V
Pantone. PANTONE is Pantone, Inc.’s check-standard trademark for color reproduction and
color reproduction materials. QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc.
UNIX/UNIX Systems Laboratories. SIMM/Wang Laboratories. Ethernet/Xerox. All other
trademarks are the property of their respective owners.
R4300/NEC. Novell and NetWare/Novell, Inc. Pantone, PANTONE/
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.
Status and Service Messages .................................................... 8-3
Status Messages 8-3
Service Mess ages 8-11
HP-GL Error Codes and PCL Error Codes .............................. 8-13
Testing PC-Printer Communication ........................................ 8-14
Creating the Test File 8-14
Sending the Test File 8-14
Testing Macintosh-Printer Communication ............... ............. 8-18
Testing Macintosh Communication 8-18
Printer Problem Checklist ........................................................ 8-19
QMS magicolor 2 Operationiv
OPC Belt Cartridge Problems ...................................................8-21
Control Panel Problems ............................................................8-22
Data Indicator Stays Lit 8-22
No Advanced Status Page’ 8-22
No Start-up Page 8-22
Paper Jam Message Stays On 8-23
Printer Resets 8-23
PostScript Errors 8-23
Windows Driver Problems .........................................................8-24
Menu Chart Conventions ............................................................B-2
Administration Menu ................................. ...... ....... ...... ....... ...... ..B-3
Installation Menu ............. ............................................................B-9
Operator Control Menu .............................................................B-10
Index
v
Administration/Communications/Network2/CrownNet
Menu B-4
QMS magicolor 2 Operationvi
1
Introduction
In This Chapter . . .
n“Introduction” on page 1-2
n“About This Manual” on page 1-2
Introduction
Introduction
This manual pro vid es information on insta lling co nsum ables such as
media and toner cartridges. You’ll also find i nformation on advanced
printing f eat ure s , print er care, print quality, and troublesho oti ng. Us e th is
guide in conjunction with y our ot her QMS
About This Manual
magicolor
2 documentation.
Introduction
1
Consumables
2
Advanced
3
Printing Features
Color Printing
4
Printer Care
5
CrownView
6
Printer Web Page
Media Jams
7
Provides an overview of this guide.
Describes the media that’s best
suited for your printer; how to load
paper, labels, transparencies,
envelopes; and how to replace the
toner cartridges, OPC belt cartridge,
fuser oil bottle, cleaning roller, and
waste toner pack.
Explains how to collate output, print a
status page, cancel a print job, and
end a print job.
Describes how to print documents in
color.
Describes how to handle and clean
the printer.
Contains information on how to access
and use the printer’s web page.
Explains how to locate and clear
media jams.
QMS magicolor 2 Op
eration1-2
About This
Manual
Troubleshooting
8
Printer Problems
Repacking the
9
Printer
QMS Customer
A
Support
Configuration
B
Menu
Lists printer status messages, outlines
printer and print quality problems and
solutions, and describes how to place
a service call.
Explains how to repack the printer in
case you need to relocate or ship your
printer after it’s been installed.
Provides product sales and support
telephone numbers, and describes
how to communicate with QMS
through CompuServe, the Internet,
and Q-FAX
Provides a view of the printer’s
configuration menu.
.
1-3Introduction
About This
Manual
Typographic Conventions
The following typographic conventions are used in this manual:
Mixed-Case
Courier
Mixed-Case
Italic
Courier
UPPERCASE
COURIER
lowercase bold PostScript operators and DOS commands
lowercase italic
UPPERCASEFile and utility names
↵Press the Enter key (PC) or Return key
^Press and hold down the Ctrl key (PC)
»Note:
Notes contain tips, extra information, or important information
Text you type, and messages and information
displayed on the screen
Variable text you type; replace the italicized
word(s) with information specific to your printer or
computer
Information displayed in the printer message
window
Variable information in text.
(Macintosh)
In Adobe Acrobat PDF versions of the manual,
click to play a QuickTime video clip of the
procedure described in the text.
that deserves emphasis or reiteration.
s Caution:
Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
M WARNING!
Warnings indicate the possibility of personal injury if a
specific procedure is not performed exactly as described in the
manual.
ACHTUNG!
Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
v
QMS magicolor 2 Op
eration1-4
2
Consumables
In This Chapter . . .
n“Introduction” on page 2-2
n“Loading the Media Cassette” on page 2-2
n“Using Media Other than Paper” on page 2-4
n“Using Toner Cartridges” on page 2-9
n“Replacing a Toner Cartridge” on page 2-11
Introduction
Introduction
This chapter covers basic printer operation, such as loading paper,
transparencies, labels, and envelopes; and replacing toner cartridges.
Loading the Media Cassette
Prepare the Paper
1Take a stack of about 250 sheets (
»Note:
2Holding the stack with one hand, fan the paper with the other.
3Take off the top and bottom sheets.
Don’t unwrap the paper above the printer as this might
cause paper particles to fall into the printer.
This gets air through the sheets and prevents static buildup.
Residual glue buildup on these sheets may cause media jams.
½ ream).
Load the Cassette
1Remove the media cassette from the printer.
2Adjust the media guides to fit the size paper you’re loading.
Squeeze the retainers at the ends of the left width guide and/or
the length guide, move the guide to the appropriate lo cation
(media sizes are listed on the cassette) , and r eleas e the ret ainers.
QMS magicolor 2 Op
eration2-2
3Push the media pressure
plate down to lock it in
position.
4Load the paper.
nA fill limit mark is provided
on the inside left side of
the cassette. The media
cassette holds 250 sheets
2
of 20 lb (75g/m
) paper.
(Paper is packed in reams
of 500 sheets.) Do not
overfill the cassette.
Loading the
Media Cassette
nThe printing side of the
paper should face up. An
arrow on the paper package label indicates the
face-up side of the paper.
5Slide the media cassette back into the printer.
2-3Consumables
Using Media
Other than
Paper
Using Media Other than Paper
s Caution:
Although the QMS magicolor 2 was designed for occasional
printing on a wide range of media types, it is not intended to print
exclusively on a single media type except plain paper. Continuous
printing on media other than plain paper (such as transparencies,
labels, or thick stock) may adversely affect print quality or reduce
engine life.
Using Envelopes
FormattingYour printer receives the instructions to print on envelopes
from your applic ati on.
n When formatting data for envelopes, leave at least a 0.16"
(4.06 mm) margin from the edges of the envelope.
n Print on the front side only. Some parts of the envelope
consist of three layers of paper—the front, back, and flap.
Anything printed in these layered regions may be lost or
faded.
n See your ap plicatio n docume ntation f or spec ific inf ormatio n
on printing envelopes.
InputSourceUpper slot; universal cassette
Capacity Up to 15, depending on the thickness of the
envelopes
TypeRefer to the specifications in chapter 2, “Print Media,” in the
Reference
Notesn Use envelopes with a smooth exterior surface. Envelopes
with a rough surface may jam in the media cassette.
n You can print only on the address side of the en velope.
n You can print envelopes from either cassette, but only in
the upper position, not from the optional lower input feeder.
QMS magicolor 2 Op
eration2-4
Using Media
Other than
Paper
Loading and Printing Envelopes
1Place the envelopes on a flat surface, and flatten them by
pressing down the corners.
2Flex the envelope stack (including the
edges) to remove any stiffness.
3Correct any dog-eared corners, and
then tap the envelopes on a flat surface
to align them
4Remove the media cassette from the printer (and remove an y
media in the cassette).
The media cassette must be located in the upper position, not in
the optional lower input feeder.
2-5Consumables
Using Media
Other than
Paper
5Adjust the media guides to the length and width of the enve-
lopes.
Squeeze the retainers at the ends of the left width guide and/or
the length guide, move the guide to the appropriate lo cation
(media sizes are listed on the cassette) , and r eleas e the ret ainers.
»Note:
Make sure the guides are snug enough to keep the
envelopes straight, but not so tight that they buckle the
envelopes.
6Place the envelope stack into the cassette with the printing-
side up.
»Note:
Check your application documentation to determine if the flap
should be placed on the left or on the right. Y ou can also print a single
envelope to check the orientation before printing multiple copies.
7Insert the cassette into the printer.
The media cassette must be located in the upper position, not in
the optional lower input feeder.
8Open the flap of each envelope immediately (before it cools)
after the envelope is delivered to the output tray.
»Note:
gummed area on the flaps may seal. Using envelopes with
emulsion-based glue avoids this problem.
Because the envelopes pass through heated rollers, the
QMS magicolor 2 Op
eration2-6
Using Media
Other than
Paper
Using Labels
FormattingFormat lab el data wi thin y our a pplicati on. Try printing your data
on a plain sheet of paper first to check placement.
InputSourceUpper cassette
Capacity Up to 50, depending on the thickness of the labels
TypeRefer to the specifications in chapter 2, “Print Media,” in the
Reference
Notesn Av oid usin g labels with exposed adhesive; it ma y stick to
the toner cartridge o r the f ixing roller, caus ing l abels to p eel
off and media jams to occur.
n Check your ap plicatio n documentation for other i nformation
on printing labels.
Loading and Printing Labels
1Load labels the same way you load paper.
»Note:
If your label stock has a top-of-page, place the top-of-page
toward the rear of the printer.
2In the Operator Control/Media/For Upper Bin menu, select
Thick Stock.
Using Letterhead and Memo Media
FormattingFormat letterhead or memo data within your application. Try print-
ing your data on a plain sheet of paper first to check placement.
InputSourceUpper cassette
Capacity Up to 250 sheets, depending on the thickness of
the media
TypeRefer to the specifications in chapter 2, “Print Media,” in the
Reference
Notesn Check your ap plicatio n documentation for other i nformation
about printing on letterhead and memo media.
2-7Consumables
Using Media
Other than
Paper
Loading and Printing Letterhead and Memo Media
nLoad letterhead and memo media the
same way you would load paper.
»Note:
Load the media printing-side up with
the top of the media (the letterhead or
memo information) toward the back of the
cassette.
Using Transparencies
FormattingFormat the information to be printed on the transparencies
within your application. Try printing your data on a plain sheet
of paper first to check placement.
InputSourceUpper cassette
Capacity Up to 50 sheets, depen ding on the thickness of the
transparencies
» Note:
TypeRefer to the specifications in chapter 2, “Print Media,” in the
Reference
Notesn Keep the media path clean. Transparencies are especially
sensitive to a dirty media path. If there are shadows on
either the top or the bottom of the sheets, ref er to chapter 5,
“Printer Care,” for instructions on how to clean the printer.
If you hav e problems feed in g 50 sheets ,
try loading only 5– 10 sheets at a time . Loading a
large number of transparencies at a time may
cause static buildup, thus causing feeding
problems.
n Check your appli cation do cumentation f or other inf ormation
about printing on transparencies.
Loading and Printing Transparencies
nLoad transparencies the same way you would load paper.
QMS magicolor 2 Op
eration2-8
Using Toner Cartridges
Toner Cartridge Life
A toner cartridge contains enough toner to print the following number
of letter/A4-size pages:
When toner runs low in a cartridge,
message window. It’s your option whether to continue printing;
usually, parts of the page print lighter.
When toner is low, it’s sometimes helpful to take the cartridge out of
the printer and redistribute the toner by gently rocking the cartridge
side to side. Then reinstall the cartridge. If the TONER LOW message
remains in the message window after you redistribute the toner,
replace the cartridge.
TONER LOW displays in the
Using Toner
Cartridges
The printer stops 330 pages after detecting that toner in a cartridge is
low. TONER OUT displays in the message window.
Refilled Toner Cartridges
Refilled toner cartridges may produce variations in toner quality and
reliability and may reduce the print quality of your documents. In addition, toner leaks affect your warranty.
2-9Consumables
Using Toner
Cartridges
Toner Cartridge Storage
nKeep toner cartridges in their packaging until you’re ready to
install them.
nStore toner cartridges in a cool, dry location away from sunlight
(due to heat). The maximum storage temperature is 95
and the maximum storage humidity is 80% without condensation.
nKeep toner cartridges level during storage. Do not stand or store
cartridge on their ends or turn upside down; the toner inside the
cartridges may become caked or unequally distributed.
nKeep toner cartridges away from salty air environments and cor-
rosive gases such as aerosols.
nKeep toner cartridges away from disk drives and floppy disks. The
magnets in the cartridge can damage stored data.
° F (35° C)
QMS magicolor 2 Op
eration2-10
Replacing a
Toner Cartridge
Replacing a Toner Cartridge
Your printer uses four toner cartridges: black, yellow, magenta, and
cyan.
1Open the printer’s front cover.
2Remove and discard the empty toner cartridge.
sCaution:
dispose of it by burning
3Remove the toner cartridge
from its shipping carton.
4Distribute the toner in the
cartridge.
Holding the cartridge with both
hands, gently rock it from sideto-side five or six times.
5Pull the tab.
6Remove the orange protec-
tive cover from the cartridge.
Put the old toner cartridge in a trash receptacle. Do not
PullPull
TabTab
2-11Consumables
Replacing a
Toner Cartridge
7Install the toner cartridge.
Align the toner cartridge with
the cartridge guides, and gently push the cartridge into the
printer until it’s firmly seated.
Colored
labels
sCaution:
Each toner cartridge has a colored label that
corresponds to a colored label to the right of the cartr i dge slots.
Always install the toner cartridge in the slot with a label of the
same color.
If a toner cartridge doesn’t slide in easily, don’t force it. In
addition, don’t push it in until you hear a click. If you hear a click,
you’ve locked it into place against the OPC belt cartr id ge and
your prints may be smudged. Pull the toner cartridge out so that
it’s firmly seated but not locked into place. While the cartridges
may appear not to be fully inserted, closing the front cover will
guide them to their final position.
8Close the printer’s front cover.
9In the Operator Control/Consumables/Item Replaced/
menu choose Yes to reset the consumables usage monitoring system.
»Note:
When you replace a toner cartridge after an x TONER
EMPTY message displays in the message window, the engine
automatically recovers. However, you must manually reset the
consumables usage monitoring system to ensure accurate
consumables monitoring.
To access consumables usage information, use the Operator
Control/Consumables/Print Statistics menu or the CrownView
printer web page.
x
T oner
v
QMS magicolor 2 Op
eration2-12
3
Advanced
Printing Features
In This Chapter . . .
n“Introduction” on page 3-2
n“High-Resolution Printing” on page 3-2
n“Cassette Chaining” on page 3-5
n“Collating Output” on page 3-6
n“2-Sided Printing” on page 3-8
n“Printing on Standard and Custom Media Sizes” on page 3-9
n“Working with Status Pages” on page 3-10
n“Cancelling/Ending Pri nt Jo b s” on page 3-11
Introduction
Introduction
This chapter describes changing print resolution, chaining paper cassettes, collating output, printing a status page, cancelling a print job,
and ending a print job.
High-Resolution Printing
QMS Multi-Res technology provides a print resolution for almost
every application or budget. The QMS
magicolor
the following resolutions at up to rated engine speed:
2 supports each of
300x300 dpiBuilt into al l
the fastest processing time for producing draft-quality
output. 300x300 dpi resolution is also required by some
printer emulations.
600x600 dpiThe standard r esolution in the base
the standard resoluti on for busines s doc uments. 600x600
dpi resolution provides excellent print quality for most
business applications, such as letters, propo sals, and
presentations. With 600 dpi in both horizontal and ve rtical
directions, it also provides the best quality line drawings
for engineering applications.
1200x600 dpiFor improved halftone quality in graphics and images,
1200x600 dpi re so lut ion is avai lable for all media sizes on
the base
capable of pro ducin g 120 0x600 dp i reso lu tion throu gh the
installation of additional memory.
2400x600 dpiFor graphic arts and desktop publishing applications,
where the best quality g raphics and photo realistic images
are required, the
standard with 2400x600 dpi resolution for many media
sizes. The magic olo r 2 CX Print Sy ste m is als o ca pa bl e of
producing 2400 x600 dpi resolu tion thr ough th e insta llatio n
of additional memory.
magicolor
magicolor
2 Print Systems, thi s re soluti on has
2 EX. The
magicolor
magicolor
magicolor
2 EX Print System comes
2 CX is also
2 CX is also
QMS magicolor 2 Op
eration3-2
How Much Memory Do You Need?
HighResolution
Printing
»Note:
If a certain resolution is chosen and the minimum amount of
memory is not installed in the printer, the file is printed using the next
lower resolution that can handle the job. For example, if you attempt
to print a 4-color image at 2400x600 dpi resolution on legal media,
but the printer has only 24 MB of RAM instead of the required 88 MB
minimum, the file prints at 600x600 dpi.
Default600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the
highest resolution available for the amount of RAM installed in
the printer (see “Minimum System Memory Requirements” on
page 3-3 for more information)
NotesWhenever possible, set the print resolution through your
application. If the print resolution can’t be set through the
application, you can set it through the configuration menu, the
printer driver, or QMS Document Option Commands (DOCs).
If you want the printer to use a lower default resolution when
you restore defaults, set this option to your choice (and make
any other necessary configuration settings), and then use the
Administration/Miscellaneous/Save Defaults menu to save
your custom defaults. See “Working with Custom
Configurations” in chapter 4, “Printer Configuration,” of the
Reference
In addition, after you lower the default resolution, you should
reconfigure the printer me mo ry (Administr a tio n/Memory/Quick
Config menu) to distrib ute it better f or tha t particular resolu tion.
For example, if you set the default resolution to 600 dpi when
your printer has enoug h memory to print at 2400 dpi, the frame
buffer remains configured fo r 2400 dpi , whi ch means that
printer memory that could be better used somewhere else is
being wasted.
for more information.
QMS magicolor 2 Op
eration3-4
Cassette Chaining
If you have an optional lower input feeder, you may choose to have
the printer automatically draw media from the other cassette (inputbin) when the current cassette empties. This is called cassette chaining, and it provides a total media input capacity of 500 sheets.
Enabling/Disabling Cassette Chaining
There are four ways to enable/disable cassette chaining:
nUse your application. (Check the documentation to see if your
application includes a specific procedure for using a dualcassette printer.)
nSelect an alternate cassette for chaining in the QMS Level 2
Windows printer driver.
nOn a network, use CrownAdmin 3 to select the media cassettes
and/or the media source.
nConfigure the printer through the configuration menu.
Cassette
Chaining
Using the Configuration Menu
MenuOperator Control/Chain Inputbins
ChoicesOn—Switches to the next cassette with the same size and
type of media when the default cassette is empty.
Off—Doesn’t switch cassettes; uses only the default cassette.
On Any—Switc hes to the ne x t cassette , regardl ess of the size
and type of media installed, when the default input bin is
empty.
DefaultOn
NotesUse the Operato r Control/Inputbin menu to set the default
inputbin.
3-5Advanced Printing Features
Collating
Output
Collating Output
You can print multiple copies of documents either as complete sets in
numeric order (collated) or as separate sheets. The following figure
shows collated and uncollated stacking for two copies of a f our-page file.
Collated
4
3
2
1
4
3
2
1
Uncollated
1
2
2
1
4
3
3
The main advantage of collation is convenience and the time savings
derived from not having to separate and sort individual copies of a
document. Each copy of the document exists as a whole unless
chunk collation has occurred.
Enabling/Disabling Collation
There are three ways to enable/disable collation:
nUse your application. (Check the documentation to see if your
application includes a specific procedure for collating pages.)
nSelect collation in the QMS Level 2 Windows printer driver.
4
nOn a network, use CrownAdmin 3 to select collation.
nConfigure the printer through the configuration menu.
QMS magicolor 2 Op
eration3-6
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