Kohler K-865 User Manual

Homeowners Guide

Bath Whirlpool with Neckjets

K-865

M product numbers are for Mexico (i.e. K-12345M) Los números de productos seguidos de M corresponden a México (Ej. K-12345M) Français, page ″Français-1″ Español, página ″Español-1″

1019451-5-C

Important Information

INSTRUCTIONS PERTAINING TO A RISK OF FIRE,

ELECTRICAL SHOCK, OR INJURY TO PERSONS

READ AND FOLLOW ALL INSTRUCTIONS

SAVE THESE INSTRUCTIONS

WARNING: When using electrical products, basic precautions should always be followed, including the following:

DANGER: Risk of personal injury. To reduce the risk of injury, do not permit children to use this

unit unless they are closely supervised at all times.

WARNING: Risk of personal injury. To avoid injury, exercise care when entering or exiting the whirlpool.

WARNING: Risk of electric shock. Do not permit electric appliances (such as a hair dryer, lamp, telephone, radio, or television) within 5’ (1.5 m) of this whirlpool.

WARNING: Risk of hyperthermia. People using medications and/or having an adverse medical history should consult a physician before using a whirlpool equipped with a heater.

Use this whirlpool only for its intended purpose as described in this manual. Do not use attachments not recommended by the manufacturer.

Never drop or insert any object into any opening. Do not operate this unit without the guard (cover) over the suction ﬁtting. The whirlpool must be connected only to a supply circuit that is protected by a Ground-Fault

Circuit-Interrupter (GFCI) or Residual Current Device (RCD). Such a GFCI or RCD should be provided by the installer and should be tested on a routine basis. To test the GFCI or RCD, press the test button. The GFCI or RCD should interrupt power. Press the reset button. Power should be restored. If the GFCI or RCD fails to operate in this manner, the GFCI or RCD is defective. If the GFCI or RCD interrupts power to the bath without the test button being pressed, a ground current is ﬂowing, indicating the possibility of an electric shock. Do not use this whirlpool bath. Disconnect the whirlpool and have the problem corrected by a qualiﬁed service representative before using.

WARNING: The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia. Prolonged immersion in hot water may induce hyperthermia. Hyperthermia occurs

when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6°F (37°C). The symptoms of hyperthermia include an increase in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia include: (a) failure to perceive heat, (b) failure to recognize the need to exit the bath, (c) unawareness of impending hazard, (d) fetal damage in pregnant women, (e) physical inability to exit the bath, and (f) unconsciousness resulting in the danger of drowning.

IMPORTANT! Flush your whirlpool system twice a month or more depending upon usage, as described in the ″Flushing Your Whirlpool System″ section of this manual.

Do not allow the water temperature in the whirlpool to exceed 104°F (40°C). Keep small objects such as bath toys and bathing accessories out of the whirlpool while the unit is running. Repeated use of personal care products containing oils can damage plastic whirlpool components. Do not use

heavy, vegetable-based shampoos or bath oils. Whirlpool hydro-massage action can cause even a small amount of bubble bath, bath soap, shampoo, or bath

oil to foam excessively. For this reason, please don’t use these products during whirlpool operation.

1019451-5-C 2 Kohler Co.

Table of Contents

Important Information .............................................................. 2

Thank You For Choosing Kohler Company .............................................. 3

Your Kohler Whirlpool ............................................................. 3

User Keypad and Whirlpool Modes/Features ............................................. 4

Optional Remote Control ........................................................... 4

Operating Your Whirlpool ........................................................... 5

Neckjet Operation ................................................................ 5

Care and Cleaning ................................................................ 6

Flushing Your Whirlpool System ...................................................... 6

One-Year Limited Warranty ......................................................... 6

Lifetime Limited Warranty ........................................................... 7

One-Year Warranty ............................................................... 7

Troubleshooting Procedures ......................................................... 9

Service Parts ................................................................... 13

Thank You For Choosing Kohler Company

Thank you for choosing Kohler Company. Your Kohler Company product reﬂects the true passion for design, craftsmanship, artistry, and innovation Kohler Company stands for. We are conﬁdent its dependability and beauty will surpass your highest expectations, satisfying you for years to come.

All information in this guide is based upon the latest product information available at the time of publication. At Kohler Company, we strive to fulﬁll our mission of improving the level of gracious living for each person who is touched by our products and services. We reserve the right to make changes in product characteristics, packaging, or availability at any time without notice.

Please take a few minutes to review this guide. Pay special attention to the care and cleaning instructions.

Your Kohler Whirlpool

Your new whirlpool is designed to stimulate, invigorate, and energize your body with comforting hydro-massage therapy. The whirlpool consists of the following components:

Bath - Acts as a reservoir for water, and provides a location for the hydro-massage action.

User Keypad - Located within easy reach, the keypad allows you to turn the whirlpool and heater

on and off and regulate the water ﬂow through the jets. Pump Motor - Provides quiet, variable speed power to circulate the water and create the soothing

hydro-massage action. Adjustable Jets - Positioned to optimize their hydro-massage effect, the jets allow you to adjust the

air and water ﬂow and control the ﬂow direction as you desire. Heater - Designed to automatically help maintain the temperature of the water up to 104°F (40°C) to

enhance your hydro-massage experience. The heater turns on automatically when the whirlpool is operating, and turns off when the pump motor is turned off. The heater may be turned off, through the keypad, at any time while the pump is operating.

Neckjets and Pillow - Delivers massaging water to the back of your neck. The pillow provides a comfortable place to rest your head as you relax. To prevent water spills, a built-in switch stops the neckjet action if the pillow is removed during operation. Neckjet operation is controlled through the user keypad.

Kohler Co. 3 1019451-5-C

Flexjet Flow Mode

Activates Mode Selected

Backjet Mode-Adjust Pulse

Indicator Bar - Shows waterflow volume or pulse speed

Increases Flow or Pulse

Rotate outer ring to access desired mode.

Power On/Off

Heater

Lighted User Keypad

Neckjet Mode-Adjust Pulse

Decreases Flow or Pulse

User Keypad and Whirlpool Modes/Features

Power - Turns the whirlpool pump on and off. Outer Ring - Rotate the outer ring to the desired mode. The selected mode will ﬂash (blue). Activate Button - Press ″OK″ to activate the desired mode. The desired mode will no longer ﬂash,

but will be illuminated (green).

Up Arrow - Increases the water ﬂow. Down Arrow - Decreases the water ﬂow. Flexjet Mode - When illuminated, this mode allows you to adjust the water ﬂow by pressing the up

or down arrows. Neckjet Mode - When illuminated, the neckjets are operating and you may adjust the pulsing speed

by pressing the up or down arrows. Heater - The heater automatically engages when the whirlpool is turned on. You may turn the

heater off by pressing the heater button. Press the button a second time to turn the heater back on. Heater - The heater automatically engages when the whirlpool is turned on. To turn the heater off,

rotate the outer ring until the heater mode is ﬂashing and press ″OK.″ Press ″OK″ again to turn the heater back on. The heater will help to maintain the water temperature up to 104°F (40°C).

Indicator Bar - Shows the water ﬂow volume.

Optional Remote Control

If you purchased a remote control, please refer to the Homeowners Guide packed with your remote control for detailed information.

1019451-5-C 4 Kohler Co.

Fill with water at least 2" (5.1 cm) above the highest jet.

Turn the jet trim ring clockwise to decrease the flow.

Turn the jet trim ring counterclockwise to increase the flow.

Position the jet nozzles to direct the water flow as desired.

Operating Your Whirlpool

Turn the jet trim fully counterclockwise. Position the jet nozzles so they face down toward the basin.

NOTE: The water temperature in the whirlpool should never exceed 104°F (40°C). A built-in heater automatically maintains the water temperature when the whirlpool is running, as long as the water temperature does not exceed 104°F (40°C). The heater will disengage at higher temperatures.

Close the drain, and ﬁll the whirlpool to a level at least 2″ (5.1 cm) above the top of the highest jet. Use your hand to test the water temperature for comfort and safety, then carefully enter the bath.

Press Power to turn on the whirlpool. The whirlpool will start at medium volume. The heater will also turn on and the heater icon will illuminate.

Increase or decrease the water ﬂow by pressing the up or down arrows on the keypad. An indicator bar in the center of the keypad shows the water ﬂow volume.

Adjust the jets for optimum air/water mixture. Turn the jet trim clockwise to reduce the ﬂow, and counterclockwise to increase the ﬂow. Position the jet nozzles to direct the water ﬂow as desired to maximize your hydro-massage experience.

The heater turns on automatically when the whirlpool is operating, and turns off when the pump motor is turned off. The heater may be turned off, through the keypad, at anytime while the pump is operating.

Press Power a second time to turn off the whirlpool.

NOTE: Your whirlpool will automatically stop after approximately 20 minutes of continuous operation. You can restart the whirlpool, if you desire, by pressing Power.

Carefully exit the bath, and open the drain to empty the whirlpool.

NOTE: Consult the ″Troubleshooting″ section of this manual before calling a qualiﬁed service representative.

Neckjet Operation

Make sure the slip cover is in place on the pillow, and the pillow is attached to the neckjet body. With the whirlpool operating, rotate the outer ring until the neckjet mode is ﬂashing. Press ″OK″ to

activate the neckjets. The neckjet pulsing action will start at medium speed. To increase or decrease the neckjet pulsing action, press either the up or down arrows on the

keypad.

Kohler Co. 5 1019451-5-C

Neckjet Operation (cont.)

To increase or decrease the neckjet ﬂow volume, rotate the outer ring until the Flexjet ﬂow mode is ﬂashing, press ″OK″ and press either the up or down arrows on the keypad.

To activate or deactivate functions while the neckjets are operating, rotate the outer ring until the desired function is ﬂashing and press ″OK.″ (Example: To turn the heater off, rotate the outer ring until the heater mode is ﬂashing and press ″OK.″)

Press ″OK″ while the neckjet mode is active, to turn off the neckjets. Press Power to turn off the whirlpool.

NOTE: Your whirlpool will automatically stop after approximately 20 minutes of continuous operation. You can restart the whirlpool, if you desire, by pressing Power.

Carefully exit the bath and open the drain to empty the whirlpool.

NOTE: If the whirlpool does not function properly, please refer to Troubleshooting in this manual.

Care and Cleaning

For best results, keep the following in mind when caring for your KOHLER product:

•

Use a mild detergent such as liquid dishwashing soap and warm water for cleaning. Do not use abrasive cleaners that may scratch or dull the surface.

•

Carefully read the cleaner product label to ensure the cleaner is safe for use on the material.

•

Always test your cleaning solution on an inconspicuous area before applying to the entire surface.

•

Do not allow cleaners to sit or soak on the surface.

•

Wipe surfaces clean and rinse completely with water immediately after cleaner application. Rinse and dry any overspray that lands on nearby surfaces.

•

Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring pad to clean surfaces.

For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care & Cleaning information, call 1-800-456-4537 and press 1 for Kohler Products and then 3 for Literature.

Flushing Your Whirlpool System

Flush your whirlpool system twice a month or more, depending upon usage. Use the following sequence:

•

Turn the jet trim rings fully clockwise to remove air induction.

•

Fill the whirlpool with warm water to a level at least 2″ (5.1 cm) above the highest jets, or leave water in the whirlpool after using.

•

Add 2 tablespoons (30 ml) of a low-foaming dishwasher detergent and 20 ounces (590 ml) of household bleach (5% - 6% sodium hypochlorite) to the water.

•

Run the whirlpool for 5 to 10 minutes. Turn off the whirlpool and drain.

•

If desired, rinse the bath surfaces with water.

•

Rinse the surfaces of the jets, faucet, handrails, drain, etc. and wipe them dry with a soft cloth.

One-Year Limited Warranty

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year from date of installation.

Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.

To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Service Department, 444 Highland Drive,

1019451-5-C 6 Kohler Co.

One-Year Limited Warranty (cont.)

Kohler, WI 53044, USA, or by calling 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within Canada and 001-877-680-1310 from within Mexico.

Implied warranties including that of merchantability and ﬁtness for a particular purpose are expressly limited in duration to the duration of this warranty. Kohler Co. and/or seller disclaims any liability for special, incidental or consequential damages.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages so these limitations and exclusions may not apply to you. This warranty gives you speciﬁc legal rights. You may also have other rights which vary from state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

Lifetime Limited Warranty

Kohler Co. warrants the cast iron components of products manufactured after February 10, 2000, to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. Gloss reduction, scratching, staining and alkaline etching of the ﬁnish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear. This warranty applies only for KOHLER Cast Iron products installed in the United States of America, Canada or Mexico (North America).

If a defect is found in normal residential use, Kohler Co. will, at its election, repair, replace or make appropriate adjustment. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty. Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the product.

If the cast iron product is used commercially or is installed outside of North America, Kohler Co. warrants the cast iron product to be free from defects in material and workmanship for one (1) year from the date the product is installed, with all other terms of this warranty applying except duration. All other components other than the enameled cast iron carry Kohler Co.’s one-year limited warranty unless otherwise speciﬁed.

If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing: Kohler Co., Attn.: Customer Service Department, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, ﬁnish, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information, or to obtain the name and address of the service and repair facility nearest you call 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within Canada, and 001-877-680-1310 from within Mexico.

Kohler Co. and/or seller are providing this warranty in lieu of all other warranties, expressed or implied, including but not limited to the implied warranties of merchantability and ﬁtness for a particular purpose. Kohler Co. and/or seller disclaims any liability for special, incidental or consequential damages.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer speciﬁc legal rights. You may also have other rights, which vary, from state/province to state/province. This warranty is to the original consumer purchaser only, and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company or the consumer.

This is Kohler Co.’s exclusive written warranty.

One-Year Warranty

KOHLER CO. It is recommended that at the time of purchase, you verify that all accessories and components are complete

in this package.

Kohler Co. 7 1019451-5-C

One-Year Warranty (cont.)

This Kohler product is warranted to be free of defects in material and workmanship for one (1) year from the date of purchase as shown on the invoice or receipt.

1. Kohler Co. will only service its commercialized products through its authorized distributors.

2. To obtain warranty service, please present the invoice and corresponding warranty.

3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new replacement or an equivalent model (in those cases that the model has been discontinued) when the product is beyond repair, without any charge to the consumer.

4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.

5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may substitute the warranty in the case that there is a discrepancy in the validity of the warranty.

EXCEPTIONS AND RESTRICTIONS The Warranty will not be valid in the following cases:

1. When the product is not operated in accordance with the instructions concerning use and operation set forth in the owner’s manual or installation instructions, and when the recommendations and warnings included are not observed.

2. When the product has been modiﬁed or dismantled partially or totally; or has been used in a negligent fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not authorized by Kohler Co.

3. This warranty does not cover the damages as a result of disaster such as ﬁre or acts of God, including ﬂooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can exercise your rights under this warranty, please call 001-877-680-1310.

KOHLER CO., KOHLER, WI 53044 U.S.A.

IMPORTER:

INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V. AV. CARLOS PACHECO NO. 7200 CHIHUAHUA, CHIH., MEXICO C.P. 31060 TEL: 52 (14) 29-11-11

1019451-5-C 8 Kohler Co.

Remove the Jets

Reinstall the Jets

Insert the tool hook as shown and pull the jet out of the housing. The jet should be facing up when this is done.

Slide the O-ring onto the first shoulder of the jet.

Insert the jet into the housing, and lightly push and rotate until it snaps in position.

Housing

Inspect and lubricate the O-ring.

Troubleshooting Procedures

Remove the Jets

NOTE: A special tool is provided with the jets that will allow you to remove them from the whirlpool. This tool is also supplied with each trim kit.

Position the jet ball nozzle so it is pointing upward.

NOTE: The nozzle must remain pointed up or the tool will slip off.

Insert the removal tool, hooked end up, into the opening of the jet and hook the inside top of the nozzle.

Grasp the tool ﬁrmly and place your thumb against the whirlpool wall. Pull steadily on the tool until the jet assembly pulls free of the hole. Be careful not to lose the O-ring.

Reinstall the Jets

NOTE: The jet O-ring must be correctly positioned, must be lubricated, and must be in good condition to permit easy rotation and proper operation of the jet.

Install the O-ring onto the ﬁrst shoulder of the jet. Lubricate the O-ring with silicone lubricant to prevent noisy operation of the jet.

Carefully insert the jet into the housing, and lightly push and rotate the jet until it snaps into position. Do not force the jet.

NOTE: When installed correctly, the jet should turn smoothly both clockwise and counterclockwise.

Troubleshooting Guide

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualiﬁed electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale distributor.

Troubleshooting the Whirlpool System Symptoms Probable Causes Recommended Action

1. User keypad does not

illuminate when power button is pressed or outer ring is rotated.

A. No power to control. A. Check wiring and connect power. If

problem persists, refer to installer/dealer.

Kohler Co. 9 1019451-5-C

Troubleshooting Procedures (cont.)

Troubleshooting the Whirlpool System Symptoms Probable Causes Recommended Action

2. Motor starts, but all jets are

not functioning.

3. User keypad is illuminated but does not respond to buttons or ring.

4. User keypad indicator bar keeps scanning at power-up.

5. User keypad is illuminated, but pump will not start.

6. Motor runs but pump will not prime (cavitates).

7. Pump stops before 18 minutes.

8. Pump does not automatically stop after 22 minutes.

B. GFCI or RCD circuit

breaker is tripped.

C. Wiring harness from user

keypad to control is loose, disconnected, or damaged.

D. Keypad is not working. D. Replace user keypad. Refer to

E. Control is not working. E. Replace control. Refer to

A. Jet is closed. A. Rotate jet trim ring counterclockwise

B. Jet not installed correctly. B. Reinstall jet; check for O-ring damage. C. Jets are blocked. C. Remove obstruction. A. Control program is locked. A. Reset GFCI or RCD. B. Wiring harness from user

keypad to control is loose, disconnected, or damaged.

C. Keypad is not working. C. Replace user keypad. Refer to

D. Control is not working. D. Replace control. Refer to

A. Control program is locked. A. Reset GFCI or RCD. B. Wiring harness from user

keypad to control is loose, disconnected, or damaged.

C. Keypad is not working. C. Replace user keypad. Refer to

D. Control is not working. D. Replace control. Refer to

A. Power cord from pump to

control is loose, disconnected, or damaged.

B. Pump is not working. B. Replace pump. Refer to

C. Control is not working.

A. Pump is shimmed too

high.

B. Small air leak at pump

inlet.

C. Motor/pump is not

working.

D. Controller is not working. D. Replace control. Refer to

A. GFCI or RCD tripped. A. Identify source of fault, and correct.

B. Suction is blocked. B. Remove obstruction. C. Jets are blocked. C. Remove obstruction. D. Motor overheated and

protection device activated.

A. 20-minute timer

inadvertently disabled.

B. Reset GFCI or RCD.

C. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

installer/dealer.

to open.

B. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

installer/dealer.

B. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

installer/dealer.

A. Check wiring for proper connections.

If problem persists, refer to installer/dealer.

installer/dealer.

C. Replace control. Refer to

installer/dealer.

A. Lower pump/control to subﬂoor level.

B. Securely tighten nut(s) on intake side

of pump.

C. Replace motor/pump. Refer to

installer/dealer.

Reset GFCI or RCD.

D. Check for blockage at suction and/or

jets. Remove obstruction and allow motor to cool.

A. See Service Manual.

1019451-5-C 10 Kohler Co.

Troubleshooting Procedures (cont.)

Troubleshooting the Whirlpool System Symptoms Probable Causes Recommended Action

9. Pump will not turn off

when the power button on user keypad is pressed.

10. Pump operates but variable speed feature does not work.

11. Bath water cools while pump is operating.

12. Noisy operation. A. Pump banding straps have

13. Remote control (if

equipped) does not work.

14. Keypad does not respond when neckjet mode is selected.

15. Pump operates but neckjets do not turn on. Indicator bar on user keypad is ﬂashing.

16. Pump operates but neckjets do not turn on. Indicator bar on user keypad is NOT ﬂashing.

A. Keypad is not working. A. Replace user keypad. Refer to

B. Control is not working. B. Replace control. Refer to

A. Motor/pump is not

working.

B. Control is not working. B. Replace control. Refer to

A. Water temperature is above

104°F (40°C).

B. Heater is turned off on

user keypad.

C. Wiring from heater to

control is loose, disconnected, or damaged.

D. Heater is not working. D. Replace heater. Refer to

E. Control is not working. E. Replace control. Refer to

not been cut.

B. Dry or dislodged jet O-ring

(squeal).

A. Batteries improperly

installed or dead.

B. Antenna on wiring harness

is damaged.

C. Remote control not

programmed correctly.

D. Remote control is not

working.

E. Control is not working. E. Replace control. Refer to

A. Keypad is not working. A. Replace user keypad. Refer to

A. Pillow is not installed. A. Make sure the pillow is properly

B. Reed switch does not

work.

C. Wiring harness from

neckjet to control is loose, disconnected or damaged.

A. Neckjet line is blocked. A. Disconnect neckjet hoses and remove

B. Wiring harness from

neckjet to control is loose, disconnected or damaged.

C. Butterﬂy valve is not

working.

D. Control is not working. D. Replace control. Refer to

installer/dealer.

A. Replace motor/pump. Refer to

installer/dealer.

A. Allow bath water to cool.

B. Turn heater on.

C. Check wiring for proper connections.

Refer to installer/dealer.

installer/dealer.

A. Cut pump banding straps with tin

snips.

B. Remove jet, replace and lubricate

O-ring, and reinstall jet.

A. Replace batteries.

B. Replace wiring harness. Refer to

installer/dealer.

C. See remote control Homeowners

Guide or Service Manual.

D. Replace remote control.

installer/dealer.

attached to the neckjet body.

B. Check reed switch wiring and replace

if necessary.

C. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

obstruction.

B. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

C. Replace butterﬂy valve. Refer to

installer/dealer.

Kohler Co. 11 1019451-5-C

Troubleshooting Procedures (cont.)

Troubleshooting the Whirlpool System Symptoms Probable Causes Recommended Action

17. Water ﬂows from neckjets,

but neckjets do not pulse.

A. Wiring harness from

neckjet pulse canister to control is loose, disconnected or damaged.

B. Pulse canister does not

work.

C. Control is not working. C. Replace control. Refer to

A. Check wiring for proper connections.

Replace wiring harness if necessary. Refer to installer/dealer.

B. Replace pulse canister. Refer to

installer/dealer.

1019451-5-C 12 Kohler Co.

*Note: All tubing 1" unless otherwise noted.

1-1/2" Tubing

Service Parts

Tee Heater

1015007

Wire Harness

**Finish/color code must be specified when ordering.

Kohler Co. 13 1019451-5-C

94496 94497

Pillow Kit

(Curved) (Flat)

94726-A 94726-B

Cover

(White) (Black)

93823

Nut

93948-A1 93948-B1 93948-C1 93948-D1 93948-E1

Hose

1019439

Sensor

93848

Elbow

[8-3/8" (21.3 cm)] [9-7/8" (25.1 cm)] [6-7/8" (17.5 cm)] [6" (15.2 cm)] [4-5/8" (11.7 cm)]

1016534 1016536 1016535

Neck Valve Assy.

94275-A 94275-B (K-812)

Butterfly Valve

(Ports Facing Left) (Ports Facing Right) (K-1339, K-1375, K-1418, K-1457 Models)

1016466

Motor

93542

Gasket

63149

Screw

93931

Screw

93590-A

Manifold

96956

Butterfly

93511**

Cover

Cast Iron Shell Neck Valve Hardware

94387-A 94387-B

Plate

63270

Washer

60170

Nut

50506

Screw

[6" (15.2 cm)] [4-3/8" (11.1 cm)]

Port

1018965

Adapter

91820

Sleeve

1010029

Te e

1000054

Screw

94318-A2 94318-B2 94318-C2 94318-D2 94318-E2 94318-F2 94318-G2

Hose

Acrylic Shell Neck Valve Hardware

94377 94495

Pillow

90153

Nut

64212

Washer

60982

Screw

91819

Grommet

[16-1/2" (41.9 cm)] [15-1/2" (39.4 cm)] [13-1/2" (34.3 cm)] [7-1/2" (19.1 cm)] [5-1/2" (14 cm)] [18-1/4" (46.4 cm)] [10-1/2" (26.7 cm)]

95045

Screw

91819

Grommet

(Curved) (Flat)

94821

O-Ring

**Finish/color code must be specified when ordering

91820

Sleeve

1019451-5-C 14 Kohler Co.

1003065

Suction Flange Removal Tool

93836 (1/2") 93837 (3/4") 93838 (1") 93839 (1-1/4") 94853 (1-1/2")

Tube (w/Couplings)

65054**

Screw

65226**

Suction Cover Plug

96708

Flange

73518

Plug

65886 (Acrylic and FRP) 60050 (Cast Iron)

Gasket

96895** (Colored Finishes) 65061** (Metal Finishes)

Cover

91967

Check Valve

93685

Housing

1086350

Flange Removal Wrench

34353

O-Ring

1045715-P

Silicone Lube Packet

30739

Jet Tool

67665

Plug

67429

Flange

65885 (Acrylic and FRP) 67668 (Cast Iron)

Gasket

Single Jet For Whirlpools With 5 or Less Jets

88532** (Colored Finishes) 88531** (Metal Finishes)

Jet

Single Jet For Whirlpools With 6 or More Jets

88530** (Colored Finishes) 88529** (Metal Finishes)

Jet

67889

Jet Housing

**Finish/color code must be specified when ordering.

Kohler Co. 15 1019451-5-C

67065

Ground Lug

61776

Lock Washer

61845-K

Copper Grounding Wire

1010029

Pump Tee

60320

Screw

1005363

Nut

93893

Cover

1034673

Connector

94821

O-Ring

1033678

Screw

93892-A

Electrical Box

60320

Screw

To Tee Heater

61776

Lock Washer

67065

Ground Lug

93003

Strain Relief

1018964

Bracket

90153

Locknut

1019432

Carriage Bolt

90154

Nut

1019719

Connector

1005363

Nut

1016957

2 HP Pump

1010676

Cover

1010677

Screw

94821

O-Ring

To In-line Heater

1010548

Volute

1016958

Motor

1010673

Seal

1016960

Impeller

1010675

O-Ring

1019444-A [3/4" (1.9 cm)] 1019444-B [1-3/4" (4.4 cm)] 1019444-C [2" (5.1 cm)] 1019444-D [1-1/2" (3.8 cm)] 1019444-E [1" (2.5 cm)] 1019444-F [1-1/4" (3.2 cm)] 1019444-G [2-1/4" (5.7 cm)] 1019444-H [2-1/2" (6.4 cm)] 1019444-J [2-3/4" (7 cm)] 1019444-K [3" (7.6 cm)] 1019444-L [1/2" (1.3 cm)] 1019444-M [1/4" (6 mm)]

Spacer

1019445-A [1-3/4" (4.4 cm)] 1019445-B [2-3/4" (7 cm)] 1019445-C [3" (7.6 cm)] 1019445-D [2-1/2" (6.4 cm)] 1019445-E [2" (5.1 cm)] 1019445-F [2-1/4" (5.7 cm)] 1019445-G [3-1/4" (8.3 cm)] 1019445-H [3-1/2" (8.9 cm)] 1019445-J [3-3/4" (9.5 cm)] 1019445-K [4" (10.2 cm)] 1019445-L [1-1/2" (3.8 cm)] 1019445-M [1-1/4" (3.2 cm)]

Stud

1018661 (One Outlet) 1018663 (Two Outlets)

Control

1019447-A [1/4" (6 mm)] 1019447-B [1/2" (1.3 cm)]

Outlet

**Finish/color code must be specified when ordering.

1019447-C [3/4" (1.9 cm)]

Isolation Mount

1019451-5-C 16 Kohler Co.

1022408

In-line Heater

1012916

Nut w/Screws

1032545

Housing

1012653

Adapter

94821

O-Ring

1012653

Adapter

94821

O-Ring

1018710

Tee Heater

1012916

Nut with Screws

1011679

Gasket

1012977

Adapter

94821

O-Ring

94821

O-Ring

1012977

Adapter

**Finish/color code must be specified when ordering.

1011679

Gasket

Kohler Co. 17 1019451-5-C

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