Kohler K-1143, K-1152, K-1153 User Manual

Homeowners Guide

Vibro-Acoustic Baths

K-1143

K-1152

K-1153

M product numbers are for Mexico (i.e. K-12345M)

Los números de productos seguidos de M corresponden a México (Ej. K-12345M)

Français, page “Français-1” Español, página “Español-1”

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Thank You For Choosing Kohler

Thank you for choosing Kohler Company. Your Kohler Company product reflects the true passion for design, craftsmanship, artistry, and innovation Kohler Company stands for. We are confident its dependability and beauty will surpass your highest expectations, satisfying you for years to come.

All information in this guide is based upon the latest product information available at the time of publication. At Kohler Company, we strive to fulfill our mission of improving the level of gracious living for each person who is touched by our products and services. We reserve the right to make changes in product characteristics, packaging, or availability at any time without notice.

Please take a few minutes to review this guide. Pay special attention to the care and cleaning instructions.

Your Kohler Bath

CAUTION: Risk of personal injury. Always exercise caution when entering or exiting your bath. Acrylic surfaces can be slippery when wet.

Your new vibro-acoustic bath is made to provide superior resistance against chipping, cracking, and flexing. Your new bath is very easy to care for and is exceptionally durable as well.

Your bath is part of a system of other required components. For detailed information on these components, refer to the Homeowners Guide packed with the K-176 User Interface. This user interface controls your preferences for sound, vibration, and chromatherapy lighting. This user interface may be used by itself, or it may be used in conjunction with the remote control included with this vibro-acoustic bath.

Remote Control Compliance

FCC ID: N82-KOHLER002 – Compliance Statement (Part 15.19)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

Warning (Part 15.21)

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Interference Statement (Part 15.105 (b))

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Warning

This portable transmitter with its antenna complies with FCC’s RF exposure limits for general population/uncontrolled exposure.

This device must not be co-located or operating in conjunction with any other antenna or transmitter.

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Programming

Operating

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3

5

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Using Your Remote Control

NOTE: Your remote control requires two AAA batteries. To install or replace them: Unthread the bottom cap from the remote. Insert the batteries. Resecure the bottom cap to the remote.

NOTICE: You must synchronize the remote control before initial use.

Programming

NOTE: Perform the following at the user interface.

Press the [OK Icon] at the Main Menu on the user interface.

Scroll down to ″System″ at the Settings Menu, then press the [OK Icon].

Scroll down to ″Remote″ at the System Menu, then press the [OK Icon].

At the ″Learn″ field, press the [OK Icon].

As instructed on the Remote Menu, simultaneously press and hold the [Back Icon] and [Up Icon] on the remote control for 3 seconds. The remote LED will blink while in programming mode. To exit programming mode, press the remote Power button.

Operating

Once the remote control is synchronized, you may use it to navigate through the user interface menus while bathing.

[On/Off Icon]: Powers the user interface ″ON″ or ″OFF.″ (1)

[Select Icon]: Selects the action the cursor is on within a menu. (2)

[Back Icon]: Prompts the previous menu. (3)

[User Icon]: Prompts the User Menu to appear. (4)

[Up/Down Icon]: Scrolls the cursor up or down on the current menu. (5)

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Using Your Remote Control (cont.)

[LED]: Provides visual feedback when signals are transmitted. If the remote LED does not blink when a button is pushed or blinks several times, this is an indication that the batteries are low and need to be replaced. (6)

Cleaning Your Acrylic Bath

For best results, keep the following in mind when caring for your KOHLER product:

•Always test your cleaning solution on an inconspicuous area before applying to the entire surface.

•Wipe surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and dry any overspray that lands on nearby surfaces.

•Do not allow cleaners to soak on surfaces.

•Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring pad to clean surfaces.

For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care & Cleaning information, call 1-800-456-4537.

One-Year Limited Warranty

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year from date of installation.

Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.

To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Service Department, 444 Highland Drive, Kohler, WI 53044, USA, or by calling 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within Canada and 001-877-680-1310 from within Mexico.

Implied warranties including that of merchantability and fitness for a particular purpose are expressly limited in duration to the duration of this warranty. Kohler Co. and/or seller disclaims any liability for special, incidental or consequential damages.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

One-Year Warranty

KOHLER CO.

It is recommended that at the time of purchase, you verify that all accessories and components are complete in this package.

This Kohler product is warranted to be free of defects in material and workmanship for one (1) year from the date of purchase as shown on the invoice or receipt.

1.Kohler Co. will only service its commercialized products through its authorized distributors.

2.To obtain warranty service, please present the invoice and corresponding warranty.

3.Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new replacement or an equivalent model (in those cases that the model has been discontinued) when the product is beyond repair, without any charge to the consumer.

4.The time of repair will not exceed six (6) weeks commencing on the date the product is received.

5.It is recommended that the consumer save the invoice or receipt as additional protection, as it may

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One-Year Warranty (cont.)

substitute the warranty in the case that there is a discrepancy in the validity of the warranty.

EXCEPTIONS AND RESTRICTIONS

The Warranty will not be valid in the following cases:

1.When the product is not operated in accordance with the instructions concerning use and operation set forth in the owner’s manual or installation instructions, and when the recommendations and warnings included are not observed.

2.When the product has been modified or dismantled partially or totally; or has been used in a negligent fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not authorized by Kohler Co.

3.This warranty does not cover the damages as a result of disaster such as fire or acts of God, including flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can exercise your rights under this warranty, please call 001-877-680-1310.

KOHLER CO., KOHLER, WI 53044 U.S.A.

IMPORTER:

INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.

AV. CARLOS PACHECO NO. 7200

CHIHUAHUA, CHIH., MEXICO C.P. 31060

TEL: [phone]

Troubleshooting

CAUTION: Risk of personal injury. The valve (if installed) may contain hot water; be careful when draining any residual water.

IMPORTANT! Turn off the power and water supply to all components before performing any maintenance.

It is recommended that any valve maintenance should be performed by a Kohler Co. Authorized Service Representative.

This troubleshooting guide is for general aid only. For service and installation issues or concerns, call 1-800-4-KOHLER.

Interface Troubleshooting Table

Symptoms	Probable Cause		Recommended Action
1. Digital interface is not lit.	A.	Media module is not plugged	A.	Plug the media module into the
		into the outlet.		outlet.
	B.	Power supply connection to the	B.	Check power supply connections to
		media module may be loose or		the media module and reconnect if
		disconnected.		needed.
	C.	Interface cable connections may	C.	Check all interface cable
		be loose or disconnected.		connections, connect if needed.
	D. Circuit breaker has been		D. Reset the circuit breaker.
		tripped.
	E.	The media module may require	E.	Disconnect and reconnect the
		resetting.		power supply from the media
				module.
	F.	If none of the recommended	F.	Contact your Kohler Co.
		actions for the above issues		Authorized Service Representative.
		correct the symptom, the media
		module or interface requires
		servicing.

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Troubleshooting (cont.)

Interface Troubleshooting Table

Symptoms		Probable Cause		Recommended Action
2.	The interface power	A.	Interface cable connections may	A.	Check all interface cable
	indicator pulses but does		be loose or disconnected.		connections, connect if needed.
	not turn on.
		B.	The media module requires	B.	Disconnect and reconnect the
			resetting.		media module power supply.
		C.	If the above recommended	C.	Contact your Kohler Co.
			action does not correct the		Authorized Service Representative.
			symptom, the interface or media
			module requires servicing.
3.	The interface functions	A.	Inlet/outlet fittings may be	A.	Check the inlets and outlets for
	normally but no water		blocked.		blockage or debris. Clean the inlet
	flows from the spout or				screens. Refer to the ″Clean the
	handshower.				Inlet Screens″ section in the Valve
					Homeowners Guide.
		B.	Outlets are not plumbed	B.	Reroute plumbing as needed.
			correctly.
		C.	Hot and cold water supplies are	C.	Turn on the water supply to the
			not turned on.		valve.
		D. The valve or media module		D. Disconnect and reconnect the
			memory may require resetting.		power supply from the valve and
					media module.
		E.	System error.	E.	Check the user interface for an
					error code. Refer to the
					″Diagnostics″ section in the Digital
					Interface Homeowners Guide.
		F.	If none of the recommended	F.	Contact your Kohler Co.
			actions for the above issues		Authorized Service Representative.
			correct the symptom, the media
			module requires servicing.
4.	Display is difficult to read.	A.	Contrast is not optimized.	A.	Adjust contrast in the user interface
					setting menu.
		B.	Brightness is not optimized.	B.	Adjust the brightness in the user
					interface setting menu.
Valve Troubleshooting Table
Symptoms		Probable Cause		Recommended Action
1.	Maximum blend	A.	Incorrect maximum temperature	A.	Refer to the ″Set the Maximum
	temperature too hot or		setting.		Temperature″ section in the Digital
	too cold.				Interface User Guide.
		B.	Inlet/outlet fittings may be	B.	Check the inlets and outlets for
			blocked.		blockage or debris. Clean the inlet
					screens. Refer to the ″Clean the
					Inlet Screens″ section in the Valve
					Homeowners Guide.
		C.	If the above recommended	C.	Contact your Kohler Co.
			action does not correct the		Authorized Service Representative.
			symptom, the interface or valve
			requires servicing.
2.	Continuous flow.	A.	System will not switch off.	A.	Turn off the water and power
					supply and contact your Kohler Co.
					Authorized Service Representative.
3.	Handshower does not	A.	Handshower is not enabled.	A.	Enable the handshower option in
	work.				the settings menu. Refer to the
					Digital Interface User Guide.

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Troubleshooting (cont.)

Valve Troubleshooting Table

	Symptoms	Probable Cause		Recommended Action
	4. Only cold water flows	A.	Hot water supply is either not	A.	Check the hot water supply is
	from the outlets.		turned on or not connected to		turned on and connected to the
			the valve inlet.		valve inlet.
		B.	Hot water inlet is blocked.	B.	Check the hot water inlet screen for
					blockage. Clean or replace the inlet
					screen. Refer to the Valve
					Homeowners Guide.
		C.	If none of the recommended	C.	Contact your Kohler Co.
			actions for the above issues		Authorized Service Representative.
			correct the symptom, the valve
			requires servicing.
	5. Fluctuating or reduced	A.	Inlet/outlet fittings may be	A.	Check the inlets and outlets for
	flow rate. Valve is		blocked.		blockage or debris. Clean the inlet
	functioning properly.				screens. Refer to the ″Clean the
					Inlet Screens″ section in the Valve
					Homeowners Guide.
		B.	Water outlet pressure is low.	B.	Check that the flow rate is at or
					above the minimum rate required.
					Refer to ″Specifications″ section in
					the Valve Homeowners Guide.
		C.	Fluctuating flow.	C.	Verify that the dynamic inlet
					pressures are within specifications.
					Refer to ″Specifications″ section in
					the Valve Homeowners Guide.
		D. If none of the recommended		D. Contact your Kohler Co.
			actions for the above issues		Authorized Service Representative.
			correct the symptom, the valve
			requires servicing.
	6. Blend temperature drift or	A.	Fluctuating water temperature.	A.	Check the inlet temperature
	temperature cycling.				differentials and verify they are
					sufficient. Refer to ″Specifications″
					section in the Valve Homeowners
					Guide.
		B.	Hot water supply temperature	B.	Check and make adjustments as
			fluctuation.		needed.
		C.	Pressure difference greater than	C.	Install pressure regulators to bring
			5 psi (34.5 kPa) between the hot		the supplies within 5 psi (34.5 kPa)
			and cold supply lines.		of each other.
		D. If none of the recommended		D. Contact your Kohler Co.
			actions for the above issues		Authorized Service Representative.
			correct the symptom, the valve
			requires servicing.
	7. Water leaking from the	A.	Connections are not secure.	A.	Check all connections. Make
	valve.				adjustments as needed.
	CAUTION: Risk of	B.	Seals are worn or damaged.	B.	Order a seal service pack and
	personal injury or				replace all seals.
	product damage. Turn off	C.	Internal leak.	C.	Unit requires overhaul. Contact
	the main power and
					your Kohler Co. authorized service
	water supply.
					representative.
	8. Hot water only, the valve	A.	Hot and cold lines are reversed.	A.	Switch hot and cold water supply
	shuts down.				connections. Verify the hot water
					supply is connected to the inlet
					marked ″H″ and the cold water
					supply is connected to the inlet
					marked ″C.″

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Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms	Probable Cause		Recommended Action
1. Bath transducers do not	A.	Transducer cables are not	A.	Make sure the cables are properly
produce sound.		connected properly.		installed into the Media Module
				connections and to the bath
				transducers.
2. After playing music	A.	Thermal shut down.	A.	Shut down the system for 1 hour to
loudly, the music stops				allow the unit to cool. Make sure
even though a song is				the area where the unit is installed
properly selected.				does not exceed 104°F (40°C).
3. Library menu is not	A.	The Roku agreement was	A.	Enter the settings menu, select
available.		declined.		″System,″ select ″Music Software,″
				select ″Roku Agreement″ and select
				″YES.″
4. Music server is not	A.	Wireless connection out of	A1.	Move router closer or install a
available.		range.		wireless access point.
			A2.	Connect via Ethernet cable.
	B.	Wireless network is not	B.	Enter the settings menu, select
		configured properly.		″System,″ select ″WiFi Security,″
				select ″Network Name,″ select
				″WEP/WPA Key″ and enter the
				security key.
	C.	The network cable is not	C.	Connect the Media Module to the
		connected to the correct		router’s/switch’s Ethernet ports.
		router/switch input.
	D. A compatible media server is		D. Install/open one of the supported
		not installed/running on your		media servers such as Firefly
		home computer.		Media Server, iTunes®, Microsoft®
				Windows® Media Connect,
				RhapsodyTM, Yahoo! or
				Musicmatch® on your computer
				and load your favorite music into
				the server’s library.
	E.	The media server on your home	E.	Reference the media server’s help
		computer is not configured to		menu to properly configure file
		share files.		sharing.
	F.	The incorrect Wi-Fi region was	F.	Enter the settings menu, select
		selected.		″System,″ select ″Music Software,″
				select ″Region″ and select the
				appropriate geographical region
				that matches your Wi-Fi router.
5. I have a wireless network	A.	Ethernet cable is plugged in.	A.	Unplug the Ethernet cable.
but my Media Module is
unable to connect to the
network.
	B.	Media Module is not within	B.	Make sure the Media Module is
		Wi-Fi range.		within range of your Wi-Fi
				network.
	C.	A WEP or WPA key was not	C.	Enter the settings menu, select
		entered for your secured		″System,″ select ″WiFi Security,″
		network.		select ″Network Name,″ select
				″WEP/WPA Key″ and enter the
				security key.
	D. The router is not set up for		D. Make sure the access point/router
		802.11b.		is configured to allow 802.11b
				clients.

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Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms	Probable Cause	Recommended Action
6. The Media Module cannot	A. The firewall is not configured	A.	Make sure your firewall software is
connect to an iTunes	correctly to allow iTunes music		configured to allow iTunes music
server with firewall	sharing.		sharing. For a Mac: Open System
software running.			Preferences. Select the Sharing icon
			and click on the firewall tab. Select
			the option ″iTunes Music Sharing.″
			For a PC: Refer to your
			documentation for changing
			firewall settings. If running
			Windows XP service pack 2, open
			″Security Center,″ select ″Windows
			Firewall,″ click on the ″Exceptions″
			tab, and check to see that iTunes is
			enabled. If not, use ″Add
			Programs″ to enable it. After these
			changes have been made, restart
			the Media Module by
			disconnecting and reconnecting the
			AC power.
7. The Media Module cannot	A. iTunes is not running.	A.	Make sure the computer containing
access the iTunes library.			your iTunes library is turned on
			and iTunes is running.
	B. iTunes is not configured for	B.	In iTunes, be sure to turn on the
	sharing.		″music sharing″ option. Go to the
			iTunes>Preferences menu or Edit>
			Preferences for PC users. In the
			dialog box that appears, click the
			″Sharing″ icon, then check the
			option ″Share my music″ to enable
			sharing on your local network.
	C. iTunes is not responding to	C. Close and restart iTunes on your
	commands from the Media		computer.
	Module.
8. I can see my iTunes	A. iTunes is not configured for	A.	In iTunes, be sure to turn on the
library in the list of	sharing.		″music sharing″ option. Go to the
libraries, but when I try to			iTunes>Preferences menu or Edit>
connect, the connection			Preferences for PC users. In the
fails.			dialog box that appears, click the
			″Sharing″ icon, then check the
			option ″Share my music″ to enable
			sharing on your local network.

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Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms	Probable Cause	Recommended Action
	B. No IP address assigned to the	B.	The Media Module was not
	Media Module.		assigned an IP address via DHCP,
			but the PC was. In this situation,
			the Media Module is able to see the
			library via Rendezvous, but is not
			able to connect to the library. Here
			is how to check your Media
			Module’s address: Enter the
			settings menu, select	″System,″
			select ″Music,″ select	″Roku IP
			Address.″ If your IP address is of
			the form 169.254.xxx.xxx, the Media
			Module did not get a
			DHCP-assigned address. Check the
			configuration of your router to
			ensure it is set up to assign DHCP
			addresses. Reboot the Media
			Module by disconnecting and
			reconnecting the AC power.
9. The Media Module can	A. Windows Media Connect is not	A.	Make sure that your computer
not access Windows	configured for sharing.		containing your music library is
Media Connect library.			powered ON and Windows Media
			Connect is running (icon should be
			visible in the task tray). With the
			Media Module powered ON and
			connected to your network, make
			sure that the Media Module is an
			authorized device. Launch
			Windows Media Connect through
			your Control Panel. On the wizard
			screen, scroll down the list of
			devices. If the Media Module is not
			listed, click the ″Add″ button at the
			bottom of the list. Click on Media
			Module, then click ″OK.″ It should
			show up on the list of authorized
			devices. Click ″Done.″ Reboot the
			Media Module by disconnecting
			and reconnecting the AC power.
10. The Media Module can	A. Musicmatch is not running.	A.	Make sure the computer containing
not access the Musicmatch			your music library is powered ON.
library.
	B. Musicmatch is not configured	B.	Make sure music sharing is enabled
	for sharing.		in Musicmatch. From the main
			Musicmatch menu, click on
			Options/Settings. Click on the tab
			″CD Lookup/Connectivity.″ Click
			the buttons next to ″Enable music
			server″ as well as ″Universal Plug
			and Play.″ Musicmatch does not
			need to be running while using the
			Media Module; once enabled, the
			UPnP server runs in the
			background. Reboot the Media
			Module by disconnecting and
			reconnecting the AC power.

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Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms		Probable Cause		Recommended Action
11.	The Media Module is	A.	No IP address assigned to the	A.	Determine the Media Module’s
	connected to my network		Media Module.		address by entering the settings
	via wired ethernet, but is				menu, select ″System,″ select
	unable to play Internet				″Music,″ select ″Roku IP Address.″
	radio and may sometimes				If your IP address is of the form
	fail to locate, connect to,				169.254.xxx.xxx, the Media Module
	or play music from my				did not get a DHCP-assigned
	music servers.				address. Check the configuration of
					your router to ensure it is set up to
					assign DHCP addresses. Reboot the
					Media Module by disconnecting
					and reconnecting the AC power.
		B.	Ethernet cable is damaged.	B.	Replace the Ethernet cable.
12.	No sound plays through	A.	The song is paused.	A.	Make sure a song is playing. If the
	the bath transducers.				song is paused, press the OK
					button to continue playback.
		B.	The volume is too low.	B.	Make sure the volume is turned up
					high enough for proper enjoyment.
13.	Some of my music files	A.	Missing ID3 tag info.	A.	ID3 data tags may be missing.
	do not display while				Information about your music,
	browsing.				including Song Name, Artist,
					Composer, Album, and Genre is
					usually created automatically by
					the software you used to save your
					audio CD files on your computer’s
					hard drive. This process creates
					data called ″ID3 tags″ to describe
					each track. If this data is missing
					from your music files, they will not
					appear when you browse by that
					data category. You can edit this
					information in music jukebox
					software such as iTunes.
14.	A music file will not play.	A.	Unsupported file format.	A.	Make sure your file is a supported
					format: iTunes Music Server: MP3,
					AAC, ALAC, AIFF and WAV
					Windows Media Player 11 /
					Windows Media Connect: MP3,
					WMA (including DRM WMA) and
					WAV.
15.	Songs purchased through	A.	Song is not supported because	A.	This is normal. DRM AAC files
	the iTunes music store		of DRM.		(i.e., files purchased on Apple’s
	will not play.				music store) are not supported.
					Those files will be detected but will
					be skipped during playback.
16.	I cannot find playlists that	A.	Some playlists may not be	A.	iTunes users: Make sure your
	I saved on my computer.		supported.		playlist was created in iTunes and
					is visible in your iTunes
					application. Windows Media
					Connect users: Make sure your
					playlists are saved in the My
					Documents\My Music\My
					Playlists or other shared folder.
					Musicmatch users: Musicmatch
					exports playlists in a manner that is
					not supported. Slimserver users:
					Make sure your playlist is a
					Slimserver-supported playlist
					format.

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Troubleshooting (cont.)

Music Troubleshooting Table

Symptoms	Probable Cause		Recommended Action
17. I am experiencing	A.	Apron is vibrating against the	A.	Verify rubber isolator mounts are
undesirable noise or		deck.		contacting the deck and insulating
resonance.				the apron from the deck.
	B.	Transducers resonate with deck.	B.	Make sure bath is centered in deck
				cutout. Transducers should not
				contact the framing or deck.
Lights Troubleshooting Table
Symptoms	Probable Cause		Recommended Action
1. The bath lights do not	A.	Cable connections are loose or	A.	Make sure the cables are properly
turn on.		disconnected.		connected to the media module.
	B.	Light cables connected to wrong	B.	Verify cables and connections,
		media module connectors.		reconnect as needed.
	C.	Chroma light string damaged.	C.	Replace chroma light string.
	D. Media module is		D. Media module may need to be
		malfunctioning.		replaced. Contact your Kohler Co.
				Authorized Service Representative.
Media Module Troubleshooting Table
Symptoms	Probable Cause		Recommended Action
1. System stops working and	A.	System failure.	A.	Reboot the Media Module by
the status LED is a solid				disconnecting the AC power from
red.				the wall outlet. If the status LED
				remains a solid red after reboot,
				replace the Media Module.
2. System stops working and	A.	Power supply failure.	A.	Reboot the Media Module by
the Status LED is a OFF.				disconnecting the AC power from
				the wall outlet. If there is no
				change after reboot, replace the
				Media Module.
	B.	Incorrect wiring of the AC	B.	Verify that the Media Module was
		power supply.		installed per the installation
				manual. Make sure AC power is
				present at the outlet the Media
				Module is plugged into.
3. Music stops playing and I	A.	Thermal shutdown.	A.	Shut down the system for 1 hour to
get a music error.				allow the unit to cool. Make sure
				the area where the unit is installed
				does not exceed 104°F (40°C).
	B.	Incorrect speaker load.	B.	Verify the speaker load is 4 to 8
				ohms.
4. Water level sensor does	A.	Level sensor cable is damaged.	A.	Replace the level sensor cable.
not detect water.
	B.	Level sensor cable is loose or	B.	Make sure the cable is properly
		disconnected.		connected to the media module.
	C.	Water is too pure.	C. Add bath salts to your bathing
				water.
5. No display on the user	A.	The interface cable is damaged.	A.	Replace the interface cable.
interface.
	B.	The interface cable is not	B.	Verify the interface cable is
		plugged in.		properly plugged into the interface
				at all locations.
	C. The interface or Media Module		C. Contact your Kohler Co.
		requires servicing.		Authorized Service Representative.

Kohler Co.

13

1078022-5-B

Troubleshooting (cont.)

Media Module Troubleshooting Table

Symptoms		Probable Cause		Recommended Action
6.	Experiences are not	A.	SD card is dislodged.	A.	Contact your Kohler Co.
	functioning.				Authorized Service Representative.
Remote Control Troubleshooting Table
Symptoms		Probable Cause		Recommended Action
1.	Intermittent or erratic	A.	Frequency/channel interference.	A.	Set RFID, PANID, and channel by
	operation.				following screen prompts on the
					digital interface for the remote.
					Then re-sync the remote as
					instructed in the Bath Homeowners
					Guide.
2.	LED on remote does not	A.	Batteries are low.	A.	Replace batteries (2 AA).
	blink or constantly blinks.
3.	One or more buttons on	A.	Batteries are low.	A.	Replace batteries (2 AA).
	remote do not function
	and LED does not light
	up.
		B.	Remote program lost.	B.	Re-sync the remote to the interface.
		C.	Remote is damaged.	C.	Replace remote.
4.	One or more buttons on	A.	Digital interface is	A.	Digital interface may need to be
	remote do not function		malfunctioning.		replaced. Contact your Kohler Co.
	but LED lights up.				Authorized Representative.

1078022-5-B

14

Kohler Co.

Chromatherapy Elbow

1010618

Elbow

1012821

Light Housing

1064867

1057479-A

Back/Foot Cable

1057479-B

Knee/Elbow Cable

1055594

Shield Assembly

with Bracket (K-1143, K-1153 only)

1086239

Audio Cable

1083005-A	Transducer
Elbow		1064867
Chromatherapy
		Transducer
Cable with 2 Lights					1064867
				73519
					Transducer
				Level Probe
	1064867
	Transducer				1064867
				63270	Transducer
1083005-B
Knee Chromatherapy				Washer
				60129
Cable with 2 Lights
				Nut
				63270
				Washer
1064867				60129
				Nut
Transducer				1078002
1064867				Level Probe Wire
Transducer		1064867	1064867
		Transducer	Transducer	1055594
				Shield Assembly with Bracket

	1064867	(K-1143, K-1153 only)
	Transducer

1023091**		1013464-F
	1022253-F**	Decal
Cap	Remote
1013471**
Stand
91225-D		1013822-F**
Screw
		Remote w/Stand

90023

Bumper

K-1033-NA

Pillow

**Finish/color code must be specified when ordering.

Service Parts

Kohler Co.

15

1078022-5-B