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MAINTENANCE GUIDE
AND TROUBLESHOOTING
www.friendsoffice.com 800.427.1704
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CLEANING
Cleaning the Brewer
Regular cleaning will prolong the life of the brewer and is recommended for proper operation. We
recommend you clean the external components with a soapy, damp, non-abrasive cloth. Never immerse the brewer in water or other liquids. e K-Cup™ Holder and funnel, drip plate and drip tray (on
the Elite, Classic, Ultra, Special Edition, Ultimate, Platinum, Select and B155) are dishwasher safe. e
removable water reservoir and water reservoir removable lid are NOT dishwasher safe so you’ll need to
clean them by hand.
Additionally, when brewing hot cocoa, Café Escapes or Perfect Iced Tea K-Cup® varieties, you should
always remove these K-Cup® portion packs aer brewing and perform a cleansing brew to ensure that
the K-Cup™ Holder is clear of any residue.
Please ensure that no cleaners or cleaning solutions are in or near the removable water reservoir as this
may contaminate your water supply.
Cleaning the K-Cup™ Holder
Remove the K-Cup® assembly
To remove the assembly from the brewer, open the cover by liing the handle. Grasp the top of the KCup™ Holder with one hand while pushing up on the bottom of the assembly from underneath with the
other until it releases. e K-Cup™ Holder is dishwasher safe.
Clean the Funnel
e funnel can be removed from the K-Cup™ Holder by pulling on it until it snaps o. e funnel is
dishwasher safe. To replace it just snap it back onto the K-Cup™ Holder.
Clean the exit needle
e exit needle is located on the inside bottom of the K-Cup™ Holder. If coee grounds or cocoa mix
gets clogged in the exit needle, it can be cleaned using a paper clip or similar tool. Remove the funnel
from the K-Cup™ Holder, insert the paper clip into the tube and move it around to loosen the clog and
remove any debris. Please note, you cannot poke all the way through the needle as the opening of the
needle is located on the side and not the top.
Install the K-Cup® assembly into the brewer
Aer cleaning, align the K-Cup™ Holder tabs with the opening placing the two front tabs on the bottom
and the single tab on top and snap it into place by pushing down on the top rim.
Descaling your brewer
e brewer should be descaled at least every 3-6 months. Scale is harmless, but if le unattended, it can
hinder optimal brewer performance. Descaling your brewer regularly helps maintain the heating element, removable water reservoir and other parts of the brewer that come in contact with water. Better
water quality and water heating means a better cup of coee, tea, hot cocoa or iced beverage. We recommend descaling your brewer at least every 6 months (every 3 months if your water has a high mineral content). e descaling process involves using 48 ounces of undiluted white vinegar. To learn how
to descale your brewer. For additional information:
http://www.keurig.com/customer-service/brewer-registration-and-support/~/media/Files/Keurig%20Brewer%20Manuals/De-scaling_instructions.ashx
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TROUBLESHOOTING
Brewer Will Not Power On
First check to make sure the brewer is plugged in. If using a GFI outlet, check to see if it has tripped. To
ensure that the outlet is working properly, plug other appliances in the outlet that the brewer is plugged
into. You should also check to make sure the power button has been pushed. For the Platinum brewer,
the power switch is on the back/bottom of the brewer. e MINI Plus brewer is designed to turn o
automatically aer sitting idle for more than 90 seconds so if it turns o, press the power button again
to turn it on.
Brewer Will Not Brew When Used For The First Time
e brewer must be primed for use by lling the internal hot water tank before the rst brew. If the
brewer is cold or frozen, wait two hours to prime so that it can reach room temperature. Priming instructions are located in your brewer’s Quick Start Guide.
Brewer Will Not Brew
Make sure the brewer is powered on. Aer placing the K-Cup® portion pack in the K-Cup™ Holder,
make sure the handle is pushed down securely and the LCD Display reads ‘READY TO BREW’ with
the ‘LEFT’, ‘RIGHT’ or ‘BREW’ button ashing, and press the ashing button.
If the LCD Display indicates ‘ADD WATER’, add water to the removable water reservoir or make sure
the water reservoir is seated properly in its base. If the LCD Display indicates ‘ADD WATER’ even aer
relling, please contact our Customer Service Team at http://www.keurig.com/email-keurig.
(800-901-BREW)
e MINI Plus brewer needs at least 6 oz. of water to brew. If the blue Water Indicator is still illuminated, add more water to the water reservoir.
Brewer Shuts O or Turns On Automatically
Check to make sure that the Auto O or Auto On/O Timer has not been set. To do this, press the button below ‘MENU’ and scroll through the programming options. ‘OFF’ should be displayed for Auto
O and Auto On/O.
To remove the assembly from the brewer, open the cover by liing the handle. Grasp the top of the KCup™ Holder with one hand while pushing up on the bottom of the assembly from underneath with the
other until it releases. e K-Cup™ Holder is dishwasher safe.
Brewing a Partial Cup
If the brewer is not brewing the full amount selected, it may be caused by the following:
e exit needle is clogged by coee grounds or cocoa mix. Please refer to the K-Cup™ Holder cleaning
instructions.
e brewer needs to be descaled. Please refer to the descaling instructions.
e removable water reservoir was removed during brewing. Place the water reservoir back onto the
brewer and perform a cleansing brew without a K-Cup® portion pack.
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TROUBLESHOOTING
Coee Grounds in the Cup
Coee grounds may have gathered in the exit needle from a K-Cup® portion pack so you’ll need to
clean the needle.
• Remove and clean the exit needle in accordance with the K-Cup™ Holder cleaning instructions.
• Perform a small-cup cleansing brew and look for any grounds coming out.
• Repeat cleansing brews to clear out any residual grounds.
• If you are using the MY K-CUP® Reusable Coee Filter, please make sure that you are using a
course-drip. You should only ll the mesh basket to the bottom of the brown band, which is approximately 2.5 tbs.
Additional Issues
e blue light in the removable water reservoir is blinking
is indicates that the water level is low. Add more water to the water reservoir.
e time is not displayed on the LCD Display
e time will not be displayed on the LCD unless you set it. If power is interrupted to the brewer, you
will need to set the clock again. To set the clock, follow the instructions in your brewer’s Use & Care
Guide.
ere is water in the MINI Plus brewer drip tray
Remember that any liquid overow (from your cup or the Cold Water Reservoir) will be caught in the
drip tray. When the drip tray is almost full, the red Drip Tray Overow Indicator will appear. Carefully
remove the drip tray and empty its contents into the sink.
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