Keurig 2.0 K550 User Guide
GUIDE | GUIDE | GUÍA
IMPORTANT SAFEGUARDS
When using electrical appliances,
basic safety precautions should be
followed, including the following:
1. Read all instructions before using.
2. Do not touch hot surfaces. Use
handles and knobs when available.
3. This appliance must be properly
installed and located in
accordance with these instructions
before it is used.
4. The use of accessory attachments
not recommended by the
appliance manufacturer may result
in fire, electrical shock or injury
to persons.
5. Do not place on or near a hot
gas or electric burner, or in a
heated oven.
6. Do not use outdoors.
7. To protect against fire, electric
shock and injury do not immerse
cords, plugs or the appliance in
water or any other liquid.
8. Do not fill the Water Reservoir
above the MAX FILL line.
9. Use only water in this appliance!
Do not put any other liquids or
foods in the Water Reservoir
except as instructed in the
cleaning instructions in this guide.
10. Turn off and unplug the brewer
before cleaning or maintenance.
Allow to cool before putting on
or taking off parts and before
cleaning the appliance.
11. For best operation, plug the
appliance into its own electrical
outlet on a dedicated circuit
to prevent flickering of lights,
blowing of fuses or tripping a
circuit breaker.
12. Do not operate any appliance
with a damaged Power Cord
or plug or after the appliance
malfunctions or is damaged
in any manner. Contact Keurig
Customer Service to report any
malfunction of or damage to
the brewer.
13. Do not let the Power Cord hang
over the edge of the table or
counter, or touch hot surfaces.
14. To disconnect, press the Power
Button on the brewer to “OFF”
status and then remove the plug
from the wall outlet.
15. Close supervision is necessary
when any appliance is used by or
near children.
16. Do not lift the brewer Handle
while brewing is in progress.
17. Always keep the Flip-Top
Reservoir Lid on the Water
Reservoir unless you are
refilling it.
18. This appliance is equipped with a
Power Cord having a grounding
wire with a grounding plug.
The appliance must be grounded
using a 3-hole properly grounded
outlet. In the event of an electrical
short circuit, grounding reduces
the risk of electrical shock.
19. If the outlet is a standard 2-prong
wall outlet, it is your personal
responsibility and obligation to
have it replaced with a properly
grounded 3-prong wall outlet.
20. Do not, under any circumstances,
cut or remove the third (ground)
prong from the Power Cord or
use an adapter.
21. Consult a qualified electrician if
the grounding instructions are not
completely understood, or
if doubt exists as to whether the
appliance is properly grounded.
22. Do not use the appliance for
other than its intended use.
23. Remove the shipping disk
before brewing.
SAVE THESE
INSTRUCTIONS.
WARNING TO USERS
AND PARENTS:
1. DO NOT permit children to use
the brewer unless there is adult
supervision. Brewer dispenses
very hot water.
2. SPECIAL NOTICE FOR
HOT COCOA/OTHER USERS:
IMMEDIATELY AFTER USING A
HOT COCOA/OTHER PACK, RUN
A HOT WATER BREW CYCLE
without a pack to avoid the
possibility of clogging the exit
needle. DO NOT assume the next
user will do this.
WARNING
RISK OF FIRE OR
ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF
FIRE OR ELECTRIC SHOCK, DO NOT
REMOVE THE BOTTOM COVER. NO USER
SERVICEABLE PARTS ARE INSIDE. REPAIR
SHOULD BE DONE BY AUTHORIZED
SERVICE PERSONNEL ONLY.
!
2 3
CAUTION: There are three sharp
needles that puncture packs, two
above the Pack Holder and the
other in the bottom of the Pack
Holder. To avoid risk of injury, do
not put your fingers in the Pack
Holder Assembly.
CAUTION: There is extremely hot
water in the Pack Holder during the
brew process. To avoid risk of injury,
do not lift the Handle or open the
Pack Holder Assembly during the
brewing process.
CAUTION: Do not fill above the
MAX FILL line. If you fill the Water
Reservoir above this point, you may
occasionally get a larger brew than
you selected for your first brew of
the day. If you prefer to have your
Water Reservoir filled to the top, we
recommend you use a large mug for
your first brew of the day to avoid
any risk of overflow.
CAUTION: Please always keep the
brewer in its upright position to
avoid potential injury and/or damage
to your brewer.
CAUTION: Very hot liquid. Adult
supervision required.
SHORT CORD INSTRUCTIONS:
A short power supply cord is
provided to reduce the risk of
becoming entangled in or
tripping over a longer cord.
Longer detachable power-supply
cords or extension cords are available
TABLE OF CONTENTS
KEURIG® 2.0 BREWING SYSTEM | K2.0-500 SERIES BREWER
and may be used if care is exercised
in their use. If an extension cord is
used, (1) the marked electrical rating
of the cord set or extension cord
Features 6
Touchscreen Controls 7
should be at least as great as the
electrical rating of the appliance;
(2) the cord should be arranged
so that it will not drape over the
countertop or tabletop where it
can be pulled on by children or
tripped over unintentionally; and
SECTION 1
Set-Up & Cleansing Brew 8
Brew Your First K-Cup® Pack 10
Brew Your First K-CarafeTM Pack 11
Set Carafe Auto Brew Mode 12
(3) the extension cord must include
a 3-prong grounding plug.
Your Keurig
®
2.0 brewer will not
work with packs that do not have
the Keurig
Keurig
compatible with the My K-Cup
®
logo on them.
®
2.0 brewers are not
®
reusable filter accessory.
THIS PRODUCT IS FOR HOUSEHOLD
USE ONLY.
WARNING
SECTION 2
Stopping the Brew Process 14
Adding Water 14
Dispensing Hot Water into a Mug 15
Adding a Favorite 16
Editing a Favorite 17
Using a Favorite 17
Settings Menu 18
Caring For Your Brewer 23
Maintenance Alerts 28
Recycling K-CarafeTM Packs 31
THIS PRODUCT CONTAINS
CHEMICALS, INCLUDING LEAD,
WHICH IS KNOWN TO THE STATE
SECTION 3
Troubleshooting 32
OF CALIFORNIA TO CAUSE
CANCER, BIRTH DEFECTS OR
OTHER REPRODUCTIVE HARM.
4 5
SECTION 4
Warranty 34
FEATURES
TOUCHSCREEN CONTROLS
K
L
M
N
K2.0-500 SERIES BREWER
A. Flip-Top Reservoir Lid
B. Water Reservoir
C. Top Housing
D. Touchscreen/Power Button
E. Brew Button
F. Handle
G. Brew Head
H. Power Cord
I. Drip Tray Plate
J. Drip Tray
6 7
A
B
C
D
E
F
G
H
I
J
K. Pack Holder
L. Housing
Pack Holder Assembly)
M. Base
N. KeurigTM Carafe
(K and L are the
A
B
12:00
Lift to Begin
C
D
HOME SCREEN
A. Clock
B. Settings Button
C. Hot Water Button
D. Power Button
BREW SETTINGS
K-CUP® PACKS
READY
K-CARAFE
READY
HOT
COCOA
STRONG
A
OTHER
SCREEN FOR
K-CUP
A. STRONG
B. HOT COCOA/OTHER
C. Brew Size
D. Power Button
(OUTLINE INDICATES DEFAULT SIZE)
TM
PACKS
2
®
PACKS
(only available for coffee)
(for select non-coffee
beverages)
FUTURE KEURIG
3
®
BRAND PACKS
4
5
STEP 1
FROTH
STEP 2
FROTH
scroll
R
U
I
E
G
A CC
B
SCREEN FOR
K-CARAFE
K
B
R
W
E
AUTO BREW
PRESS TO SET
TM
A. KEURIG BREW®
Setting 1
B. AUTO BREW
(only available for
TM
packs)
K-Carafe
C. Brew Size
D. Power Button
E. Favorites Button
6
®
SETTING
KEURIG BREW
SELECTION SCREEN
Select the KEURIG BREW®
Setting that matches the
number on the pack lid.
DD
EB
PACKS
SET-UP & CLEANSING BREW
SECTION 1
SET-UP
1. Place the brewer on a counter and plug
into a grounded outlet.
3. Rinse the Water Reservoir, fill with
bottled or filtered water, and return it
to the brewer.
2. Lift the Handle, remove and discard the
shipping disk.
4. Press the Power Button and wait
for preheating to complete, about
three minutes.
CLEANSING BREW
1. To begin a cleansing brew, place a
12 ounce mug on the Drip Tray.
3. Hold down the Brew Button until
6 ounces of hot water has been
dispensed. The brewer will
automatically stop dispensing after
6 ounces.
2. Lift and lower the Handle. Do not place
a Keurig
®
brand pack in the Pack Holder.
4. You are now ready to use your brewer!
8 9
BREW YOUR FIRST K-CUP® PACK
BREW YOUR FIRST K-CARAFE
TM
PACK
SECTION 1
1. Place a mug on the Drip Tray.
Select a K-Cup® pack, place firmly in
the Pack Holder.
NOTE: Do not remove the foil lid or puncture the K-Cup® pack.
3. Select a Brew Size. Select STRONG if
desired. (STRONG setting is for coffee.)
READY
HOT
COCOA
STRONG
OTHER
Press HOT COCOA/OTHER for select
non-coffee beverages.
NOTE: Make sure to check instructions on portion pack
packaging.
READY
HOT
COCOA
STRONG
OTHER
2. Lower the Handle.
CAUTION: There are sharp needles that puncture the K-Cup®
pack above and below the Pack Holder. To avoid injury, do not
put your fingers in the Pack Holder.
NOTE: Your Keurig® 2.0 brewer will not work with packs that
do not have a Keurig® logo on them.
4. Press the Brew Button and enjoy your
first cup!
CAUTION: There is extremely hot water in the K-Cup® pack
during the brew process. To avoid injury, do not lift the Handle
during the brew process.
1. Make sure the KeurigTM Carafe is empty.
Remove the Drip Tray and insert the
KeurigTM Carafe securely in its place.
NOTE: Do not remove the foil lid or puncture the
K-CarafeTM pack.
NOTE: Refer to page 27 for KeurigTM Carafe operation.
3. Select a Brew Size.
NOTE: Make sure the number on the Touchscreen matches
the number of the K-CarafeTM pack you’re brewing in the
Pack Holder.
R
U
I
E
G
K
B
R
W
E
AUTO BREW
PRESS TO SET
2. Select a K-CarafeTM pack, place firmly in
the Pack Holder and lower the Handle.
CAUTION: There are sharp needles that puncture the
K-CarafeTM pack above and below the Pack Holder.
To avoid injury, do not put your fingers in the Pack Holder.
NOTE: Your Keurig® 2.0 brewer will not work with packs that
do not have a Keurig® logo on them.
4. Press the Brew Button and enjoy your
first carafe of coffee!
CAUTION: There is extremely hot water in the K-CarafeTM pack
during the brew process. To avoid injury, do not lift the Handle
during the brew process.
10 11
SET CARAFE AUTO BREW MODE
SECTION 1
1. Make sure the KeurigTM Carafe is empty.
Remove the Drip Tray and insert the
KeurigTM Carafe securely in its place.
3. Select AUTO BREW PRESS TO SET.
R
U
I
E
G
K
B
R
W
E
AUTO BREW
PRESS TO SET
2. Select a K-CarafeTM pack, place firmly in
the Pack Holder and lower the Handle.
NOTE: Ensure the current time is accurate. Refer to page 19
to adjust.
4. Select the time you want to begin
brewing, then press the right arrow.
AUTO BREW CARAFE AT:
6:00
CANCEL
5. Select a Brew Size, then press SET.
AUTO BREW CARAFE SIZE:
SET
7. To edit any options, select TOUCH
HERE TO EDIT.
DO NOT DISTURB!
CARAFE SET TO
AUTO BREW AT:
6:00
TOUCH HERE TO EDIT
6. The Touchscreen will indicate
DO NOT DISTURB!
DO NOT DISTURB!
CARAFE SET TO
AUTO BREW AT:
6:00
TOUCH HERE TO EDIT
8. To put the brewer in sleep mode,
quickly press and release the Power
Button.
Removing the Keurig
TM
Carafe
or lifting the Handle will cancel the
CARAFE AUTO BREW MODE.
DO NOT DISTURB!
CARAFE SET TO
AUTO BREW AT:
6:00
TOUCH HERE TO EDIT
12 13
STOPPING THE BREW PROCESS
DISPENSING HOT WATER INTO A MUG
SECTION 2
FOR K-CUP® PACKS AND K-CARAFETM PACKS (KEURIG BREW® SETTING 1)
To stop the brewing process, press and hold the Power Button for one second or
slowly lift the Handle. Remove and dispose of any used pack. Brewing a used pack is
not recommended.
Brewing... Brewing...
ADDING WATER
Your Keurig
and you will not be able to brew. The brewer will only indicate “More Water Please.” if
there is not enough to complete your brew.
For example: A KeurigTM Carafe will require more water than a 10 ounce mug.
®
2.0 brewer will indicate when the water level in the Water Reservoir is low
More Water
Please.
1. Press the Hot Water Button. 2. Follow the Touchscreen instructions.
Want Hot Water?
Lift Handle.
12:00
Lift to Begin
3. Press and hold the Brew Button to
dispense up to 6 ounces of hot water.
4. When the brew process is complete,
the Touchscreen will indicate Enjoy!
Remove Pack.
Lower Handle.
CANCEL
The brewer will stop dispensing after
6 ounces.
CONTINUE
14 15
Enjoy!
ADDING A FAVORITE
EDITING A FAVORITE
SECTION 2
The Favorites Button is like a little
shortcut to perfection. Just save the
settings you use most often and make
each day that much easier. You can save
your preferred settings for K-CarafeTM
packs and future Keurig® brand
innovations (except K-Cup® packs).
2. Choose one of the three FAVORITES
icons to save your favorite.
FAVORITES
Press YES to confirm.
ADD FAVORITE
YESNO
1. To set, first match the KEURIG
BREW® Setting to the number on the
1. Press the Favorites Button and
select EDIT.
pack you inserted. Then select your
favorite options for size and strength
(not available for all KEURIG BREW®
Settings). Do not press the Brew Button,
press the Favorites Button.
R
U
I
E
G
K
B
R
W
E
AUTO BREW
PRESS TO SET
FAVORITES
A B
EDIT
USING A FAVORITE
3. Press a FAVORITES icon and the
Touchscreen will indicate the settings
for this favorite.
FAVORITES
A
EDIT
16 17
1. Place a mug on the Drip Tray. Place a
®
brand pack in the Pack Holder
Keurig
and lower the Handle.
NOTE: Favorites is only available for KEURIG BREW®
Settings 1 through 6.
NOTE: If using KEURIG BREW® Setting 1, insert the empty
KeurigTM Carafe.
2. Select the FAVORITES icon that you
wish to change. Edit the settings and
press CONFIRM. Your settings are
now changed.
FAVORITES
A B
R
U
I
E
G
K
B
R
W
E
AUTO BREW
PRESS TO SET
CONFIRM
2. Press the Favorites Button and choose
the FAVORITES icon you would like
to brew.
R
U
I
E
G
K
B
R
W
E
AUTO BREW
PRESS TO SET
FAVORITES
A
EDIT
Press the Brew Button.
NOTE: Make sure the selected favorite matches KEURIG
BREW® Settings 1 through 6 for the pack you’re brewing in
the Pack Holder.
SETTINGS MENU
SECTION 2
12:00
Lift to Begin
SETTINGS
LANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
back button
SETTINGS
LANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
back button
LANGUAGE
ENGLISH SPANISH FRENCH
SAVE
ACCESS SETTINGS
Explore everything your Keurig
®
2.0
brewer has to offer by accessing the
SETTINGS menu. From the home
screen, select the Settings Button.
Use the arrows to scroll through the
menu. To exit, press the back button.
CHOOSE LANGUAGE
Press English, Spanish or French to select
the LANGUAGE.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
18
SETTINGS
LANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
back button
WALLPAPER
1 OF 4
CLOCK
TIME
DISPLAY
WALLPAPER
TIME
11:32
DISPLAY
DIGITAL ANALOG
12:00
12 HR 24 HR
CONFIRM SELECTION
GRASS GREEN
SAVE
SAVE
SAVE
SET CLOCK
The CLOCK menu gives you the following
three settings.
Use the back button to return to the
SETTINGS menu.
Time: Set the current time using the
arrows, then choose AM or PM.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
Display: Choose DIGITAL or ANALOG
DISPLAY. For DIGITAL DISPLAY only,
use the toggle to select 12 HR or
24 HR (military).
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
Wallpaper: You can customize your
Touchscreen color. Simply press a color
window to select a WALLPAPER for the
home screen.
Press SAVE to CONFIRM SELECTION
or use the back button to return to the
WALLPAPER menu.
19
SETTINGS MENU
SECTION 2
SETTINGS
LANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
back button
AUTO ON/OFF
AUTO ON
AUTO OFF
ENERGY SAVER
TURN BREWER ON AT:
ENABLE
7:00
SAVE
TURN BREWER OFF AT:
ENABLE
10:00
SAVE
TURN BREWER OFF WHEN IDLE FOR:
ENABLE
0:15
SAVE
ENABLE AUTO ON/OFF
You can leave your brewer on at all times
so it’s ready to make your perfect cup
any time of day, or you can set the AUTO
ON, AUTO OFF or ENERGY SAVER mode.
Use the back button to return to the
SETTINGS menu.
Auto On: Select ENABLE to activate
AUTO ON. Use the arrows to set the time
for the brewer to automatically turn on.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
Auto Off: Select ENABLE to activate
AUTO OFF. Use the arrows to set the time
for the brewer to automatically turn off.
Press SAVE to confirm or use the back
SETTINGS
LIGHTING
HIGH ALTITUDE
WATER FILTER REMINDER
2 OF 3
back button
LIGHTING
RESERVOIR
LIGHT
RESERVOIR LIGHT
WHITE GREEN
BLUE RED
NIGHTLIGHT TIMER
SET
NIGHTLIGHT
ON
NIGHTLIGHT
TIMER
SET
NIGHTLIGHT
OFF
SAVE
button to return to the SETTINGS menu.
Energy Saver: Select ENABLE to activate
ENERGY SAVER mode. In increments of
15 minutes, set the brewer to turn off after
a set length of time after the last brew.
Press SAVE to confirm or use the back
TURN NIGHTLIGHT ON AT:
ENABLE
11:00
SAVE
TURN NIGHTLIGHT OFF AT:
ENABLE
5:00
SAVE
button to return to the SETTINGS menu.
20 21
APPLY LIGHTING
Everything looks better in the right
light. Choose the color of your WATER
RESERVOIR LIGHT and engage
NIGHTLIGHT TIMER to provide a warm
glow in your kitchen at night.
Use the back button to return to the
SETTINGS menu.
Water Reservoir Light: Choose white,
green, blue or red.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
Nightlight Timer: Choose SET NIGHTLIGHT
ON or SET NIGHTLIGHT OFF.
Use the back button to return to the
SETTINGS menu.
Select ENABLE to activate the NIGHTLIGHT
TIMER. Use the arrows to set the time for
the home screen to match the color of the
WATER RESERVOIR LIGHT.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
SETTINGS MENU
CARING FOR YOUR BREWER
SECTION 2
SETTINGS
LIGHTING
HIGH ALTITUDE
WATER FILTER REMINDER
2 OF 3
back button
SETTINGS
LIGHTING
HIGH ALTITUDE
WATER FILTER REMINDER
2 OF 3
back button
SETTINGS
RESTORE FACTORY SETTINGS
3 OF 3
back button
HIGH ALTITUDE
ENABLE
SAVE
WATER FILTER REMINDER
ENABLE
SAVE
RESTORE FACTORY SETTINGS
ARE YOU SURE YOU WANT
TO RESTORE SETTINGS TO
FACTORY DEFAULTS?
YESNO
ENABLE HIGH ALTITUDE
To ensure your brewer works properly at
higher altitudes (5,000 feet), ENABLE the
HIGH ALTITUDE mode.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
ENABLE WATER FILTER REMINDER
If you are using a KeurigTM Water Filter,
select ENABLE to activate the WATER
FILTER REMINDER notices.
Press SAVE to confirm or use the back
button to return to the SETTINGS menu.
Refer to page 28 for more information.
RESTORE FACTORY SETTINGS
Press YES to restore your brewer to the
default settings. (Restoring defaults erases
any saved FAVORITES, AUTO ON/OFF
and LIGHTING. The clock will be set to
12:00 AM.)
Press NO to return to the SETTINGS menu.
CLEANING THE BREWER EXTERIOR
Keep your Keurig® 2.0 brewer looking its best by cleaning the exterior from time to time.
Just clean with a damp, soapy, lint-free, non-abrasive cloth. Never immerse the brewer in
water or other liquids.
CLEANING THE DRIP TRAY
The Drip Tray can accumulate up to 8 ounces of overflow. The Drip Tray and the Drip Tray
Plate should occasionally be rinsed clean. To remove the Drip Tray, simply slide it toward
you, keeping it level at all times to avoid spilling. Clean with a damp, soapy, lint-free,
non-abrasive cloth.
CLEANING THE WATER RESERVOIR AND THE FLIP-TOP RESERVOIR LID
Clean the Water Reservoir and the Flip-Top Reservoir Lid with a damp, soapy, lint-free,
non-abrasive cloth and rinse thoroughly.
Do not dry the inside of the Water Reservoir with a cloth as lint may remain. Be sure to
rinse the Water Reservoir thoroughly after cleaning to ensure that no cleaning solutions
remain as they may contaminate the water supply in the brewer.
DO NOT PLACE THESE ITEMS IN THE DISHWASHER.
22
23
CARING FOR YOUR BREWER
SECTION 2
CLEANING THE PACK HOLDER
1. Lift the Handle.
3. Pull out the Pack Holder Assembly (1)
and Base (2).
2. Push up while grabbing the sides of the
Pack Holder Assembly. Pull away from
the brewer.
CAUTION: Sharp needles. Do not put fingers in chamber.
4. Press the release buttons on both sides
of the Pack Holder Assembly.
Separate the Pack Holder from
the Housing.
5. Clean the Pack Holder (1), Housing (2)
and Base (3) with a damp, soapy,
lint-free, non-abrasive cloth and
rinse thoroughly.
2. Use a paper clip or similar tool to
loosen the clog. Rinse thoroughly with
hot water.
CLEANING THE EXIT NEEDLE
1. If a clog arises in the exit needle, push
the lever of the Pack Holder to reveal
the exit needle.
3. After all pieces are cleaned, place the
Base, then the Pack Holder Assembly
into the Brew Head. Lower the Handle.
CAUTION: Sharp needles. Do not put fingers in chamber.
24 25
CARING FOR YOUR BREWER
SECTION 2
CLEANING THE KEURIGTM CARAFE
1. Carefully empty the KeurigTM Carafe.
TM
3. Wipe the inside of the Keurig
Carafe
and the lid with a damp, soapy, lint-free,
non-abrasive cloth. Rinse thoroughly
with hot water. The KeurigTM Carafe
should not be placed in the dishwasher
or submerged.
2. Remove the lid.
4. Replace the lid. Ensure that the lid is
securely in place prior to brewing your
next carafe of coffee.
TM
KEURIG
CARAFE OPERATION
This unique KeurigTM Carafe was specifically designed for use with the Keurig® 2.0
brewer. To connect the KeurigTM Carafe to the brewer, make sure the KeurigTM Carafe is
securely inserted into the brewer. The Keurig® 2.0 brewer contains a sensory system that
determines when the KeurigTM Carafe is in place and it is safe to begin brewing. If the
KeurigTM Carafe is not in place or incorrectly inserted, the brewing process will not begin.
If the KeurigTM Carafe is removed during brewing, brewing will stop.
CAUTION: Make sure the Keurig
TM
Carafe is empty before each use.
CAUTION: After brewing, the KeurigTM Carafe will contain extremely hot liquid. Take care
when pouring from the KeurigTM Carafe. Never place your hand over the KeurigTM Carafe
where hot steam is venting. Never allow children to use the KeurigTM Carafe or operate
the brewer without adult supervision. Press the Power Button to terminate the brew
process. Follow the instructions on the Touchscreen before removing the KeurigTM Carafe.
The brewer will return to the home screen. Remove and discard the used K-CarafeTM pack.
CAUTION: There is extremely hot water in the Pack Holder during the brew process.
To avoid risk of injury, do not lift the Handle during the brewing process.
To maintain the ideal combination of taste, freshness and temperature, we recommend
preheating the KeurigTM Carafe. To preheat the KeurigTM Carafe, fill it with hot water for
approximately 30 seconds and then pour out entirely prior to placing the KeurigTM Carafe
into the brewer.
CAUTION: HAND WASH ONLY. DO NOT SUBMERGE. DO NOT MICROWAVE.
27 26
MAINTENANCE ALERTS
SECTION 2
Your brewer is designed to deliver the perfect cup time after time, year after year. To keep
it working at peak performance, your Keurig® 2.0 brewer will let you know when it needs a
little attention.
TIME TO REPLACE THE KEURIGTM WATER FILTER (VISIT KEURIG.COM TO PURCHASE)
Your brewer will indicate “Time to replace the Water Filter!” after every 1,000 ounces
or two months. Once you’ve replaced the KeurigTM Water Filter, press YES to re-set the
WATER FILTER REMINDER notices.
NOT NOW
Time to replace
the Water Filter!
CONTINUE
NOT NOW
Water Filter
Replaced?
YES
TIME TO DESCALE THE BREWER
Depending on the mineral content of your water, calcium deposits or scale may build
up in your brewer, this is why we recommend using bottled or filtered water. Scale is
non-toxic but if left unattended can hinder brewer performance. Regularly descaling your
brewer every three to six months helps maintain the heating element, and other internal
parts that come in contact with water. Calcium deposits may build up faster, making it
necessary to descale more often.
You should promptly descale when the Touchscreen indicates “Time to descale the
brewer!” However, even if this is not indicated, you should continue to descale your brewer
every three to six months.
Descaling is good maintenance.
Go to www.keurig.com
for instructions.
CANCEL
28 29
OK
NOT NOW
Time to descale
the brewer!
CONTINUE
DESCALING YOUR BREWER
Before you begin, you will need a large mug, fresh water, Keurig
TM
Descaling Solution and
access to a sink. Do not use a paper cup.
• Empty the water from the Water Reservoir. If there is a Keurig
TM
Water Filter, remove and
set aside. Disable AUTO OFF features, if necessary (refer to page 20).
STEP 1: FIRST DESCALING SOLUTION RINSE
• Press and hold the Power Button to power the brewer off.
• Pour the entire bottle of Keurig
TM
Descaling Solution into the Water Reservoir. Then
fill the empty bottle with water and pour into the Water Reservoir. Press and hold the
Power Button to turn the brewer back on.
• Place a large mug on the Drip Tray and run a cleansing brew by pressing and holding the
Brew Button until 6 ounces of water has been dispensed. The brewer will automatically
stop dispensing after 6 ounces. Do not use a Keurig
®
brand pack. Pour the contents of
the mug into the sink.
STEP 2: SECOND DESCALING SOLUTION RINSE
• Repeat the cleansing brew process until the Touchscreen indicates “More Water Please.”
Let the brewer stand for at least 30 minutes while still on.
• After 30 minutes, discard any residual solution and rinse the Water Reservoir thoroughly.
STEP 3: FRESH WATER RINSE
• Ensure the Water Reservoir is filled with fresh water to and not beyond the MAX
FILL line.
• Place a large mug on the Drip Tray and run a cleansing brew. Pour the contents of the
mug into the sink.
• Repeat the cleansing brew process at least 12 times. You may need to refill the Water
Reservoir at least one time during this process.
NOTE: If “Time to descale the brewer!” is still indicated after completing the procedure, repeat the descaling procedure above.
MAINTENANCE ALERTS RECYCLING K-CARAFETM PACKS
SECTION 2
DESCALING YOUR BREWER (CONTINUED)
The cleaning action of Keurig
TM
Descaling Solution may result in a foam dispensed from
the brewer. This is natural, as the solution is reacting with the scale inside. For a brewer
that is heavily scaled, the brewer may not fill properly after the descaler is added. If this
occurs, you may see only a small or no output dispensed followed by the sound of air
blowing out. If this occurs:
• Turn off and unplug the brewer.
• If there is Keurig
TM
Descaling Solution in the Water Reservoir, discard the contents,
rinse the Water Reservoir thoroughly and refill with bottled or filtered water.
• Plug the brewer back in, power on, and repeat STEP 3: FRESH WATER RINSE (refer to
page 29). The brewer should begin to function normally as the solution is rinsed out and
the scale is removed. If the problem persists, allow the brewer to sit unplugged for at
least 30 minutes, then continue with the fresh water rinse.
Scan this QR code with your smartphone for step-by-step videos on cleaning, descaling
and more. Or if you prefer, you can watch the videos online at Keurig.com.
The plastic cups of K-Carafe
TM
packs
can be recycled wherever #5 plastic is
accepted. #5 plastic may not be recyclable
in your community today, so please check
locally with your municipality or waste
hauler, or visit Keurigrecycling.com for
more information.
5
2. Once cool, separate the lid and filter
from the cup. The filter will adhere to
the lid.
1. Once brewing is complete, lift the
Handle and carefully remove the
K-CarafeTM pack by holding the
outer rim.
CAUTION: The K-CarafeTM pack will be hot after brewing.
Use caution when removing. Allow it to cool completely
before handling.
3. Once separated, discard the lid and the
attached filter. Recycle your K-CarafeTM
pack’s plastic cup wherever #5 plastic
is accepted.
30 31
TROUBLESHOOTING
SECTION 3
BREWER DOES NOT HAVE POWER
• Plug the brewer into an independent outlet without dimmer control.
• Check to be sure that the brewer is plugged in securely.
• Plug the brewer into a different outlet.
• Reset your home’s circuit breaker if necessary.
• Press and hold the Power Button and ensure the Touchscreen is illuminated.
BREWER WILL NOT BREW
• After placing a pack in the Pack Holder, make sure the Handle is lowered completely and
the Touchscreen displays the appropriate brew screen. Follow the brewing instructions
in SECTION 1 (refer to pages 10 – 11).
• If the Touchscreen indicates “More Water Please.” add water to the Water Reservoir or
make sure the Water Reservoir is seated properly in its base.
• If the Touchscreen indicates “More Water Please.” even after refilling, remove the Water
Reservoir and empty the water. Then thoroughly clean (refer to page 23). Fill the Water
Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in
its base.
• The Pack Holder may need to be cleaned (refer to pages 24 – 25) or the brewer may
need to be descaled (refer to pages 28 – 30).
• If you have completed the above procedure two times and this situation persists,
contact Customer Service at 1.866.901.BREW (2739).
BREWER BREWS ONLY A PARTIAL CUP
• Clean the Pack Holder if necessary (refer to pages 24 – 25).
• The Water Reservoir may have been removed during brewing. Replace the Water
Reservoir and perform a cleansing brew (refer to page 9) without a pack.
• Descale the brewer (refer to pages 28 – 30).
• If you have repeated the descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).
32 3 3
BREWER SHUTS OFF OR TURNS ON AUTOMATICALLY
• Check to make sure that the AUTO ON/OFF settings have not been set (refer to page 20).
• The water level is low and a full cup cannot be brewed. Add water to the Water Reservoir.
THE TOUCHSCREEN INDICATES “MORE WATER PLEASE.”
• If the water level is not low, remove the Water Reservoir and empty the water. Then
thoroughly clean (refer to page 23). Fill the Water Reservoir to the MAX FILL line, return it
to the brewer and ensure it is seated properly in its base.
THE TIME IS NOT DISPLAYED ON THE TOUCHSCREEN
• If power is interrupted to the brewer by unplugging it, or if power is lost, follow the
procedure on page 19 to set the CLOCK.
THE K-CUP
• Your Keurig
®
PACK HAS A KEURIG® LOGO, BUT TOUCHSCREEN INDICATES “OOPS!”
®
2.0 brewer will not work with packs that don’t have the Keurig® logo
on them. Some Keurig® brand packs produced prior to January 2014 may not be
enabled to work with the Keurig® 2.0 brewer. Please contact Customer Service at
1.866.901.BREW (2739) for a solution.
STILL HAVING TROUBLE? VISIT KEURIG.COM FOR MORE INFORMATION.
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