Kenmore Crossover DU3017 User Manual

Use & Care Guide
Manual de Uso y Cuidado

Kenmore®

TM

CROSSOVER
Vacuum Cleaner

Aspiradora

Model/Modelo:
DU3017

Vacuum Cleaner Help Line:

1-877-531-7321
8:00am-5:00pm EST, M-F

www.kenmore.com

Kenmore and the Kenmore logo are registered
trademarks of KCD IP, LLC and/or Sears Brands, LLC
and are used under license by Cleva North America, Inc.
All Rights Reserved.

®

TABLE OF CONTENTS

Before Using Your New Vacuum Cleaner .................................................................................. 2

Packing List ....................................................................................................................................... 2

Kenmore Vacuum Cleaner Warranty .......................................................................................... 3

Important Safety Instructions........................................................................................................ 4

Parts and Features........................................................................................................................... 5

Assembly Instructions................................................................................................................. 6-7

Operating Instructions................................................................................................................ 8-11

Performance/Safety Features................................................................................................. 12-13

Vacuum Cleaner Care.............................................................................................................. 14-21

Troubleshooting ....................................................................................................................... 23-24

Requesting Assistance Or Service..................................................................................... Back Cover

BEFORE USING YOUR NEW VACUUM CLEANER

Please read this guide. It will help you assemble and operate your new Kenmore vacuum
cleaner in the safest and most effective way.

For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321. You will need the complete model and serial numbers when
requesting information. Your vacuum cleaner’s model and serial numbers are located on the
Model and Serial Number Plate.

Use the space below to record the model number and serial number of your new Kenmore
vacuum cleaner.

Model No.____________________________________________

Serial No. ____________________________________________

Date of Purchase ______________________________________

Keep this book and your sales check (receipt) in a safe place for future reference.

PACKING LIST

Your KENMORE VACUUM CLEANER is packaged with the following parts and
components assembled separately in the carton:

1 CrossOver Body
1 Nozzle
1 Handle & Hose Assembly
1 Combination Tool

1 Pet HandiMate
1 Wand
1 Quick Start Guide
1 Use & Care Guide
1 Rotating Dusting Brush

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®

KENMORE VACUUM CLEANER WARRANTY

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this product is warranted against defects in
material or workmanship.

WITH PROOF OF SALE a defective product will be replaced free of charge.

The Kenmore brand is used under license. Direct all claims for warranty service to:
Cleva North America, Inc., 1-877-531-7321

This warranty does not cover filters or belts, which are expendable parts that can wear

out from normal use within the warranty period.

This warranty applies for only 90 days from the date of sale if this product is ever used
for other than private household purposes.

This warranty gives you specific legal rights, and you may also have other rights which

vary from state to state.

Cleva North America, Inc., Greenville SC 29607

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IMPORTANT SAFETY INSTRUCTIONS

Read all instructions in this guide before assembling or using your vacuum cleaner.

WARNING:

Your safety is important to us. To reduce the risk of fire, electrical shock, injury to
persons or damage when using your vacuum cleaner, follow basic safety
precautions including the following:

Use your vacuum cleaner only as

described in this manual. Use only with
Kenmore recommended attachments.

Disconnect electrical supply before
servicing or cleaning out the brush area.
Failure to do so could result in the brush
unexpectedly starting, causing personal
injury from moving parts.

Do not leave vacuum cleaner when
plugged in. Unplug from outlet when not
in use and before performing
maintenance.

To reduce the risk of electrical shock ­Do not use outdoors or on wet surfaces.

Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.

Do not use with a damaged cord or
plug. If vacuum cleaner is not working
as it should, has been dropped,
damaged, left outdoors, return it to an
authorized Kenmore service center for
assessment before using again.

not pull or carry by cord, use cord

Do

as a handle, close a door on cord, or
pull cord around sharp edges or corners.
Do not run vacuum cleaner over cord.
Keep cord away from heated surfaces.

Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.

Do not handle plug or vacuum cleaner
with wet hands.

Do not put any objects into openings.
Do not use with any opening blocked;

keep free of dust, lint, hair, and anything
that may reduce air flow.

Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.

Turn off all controls before unplugging.
Use extra care when cleaning on stairs.
Do not put on chairs, tables, etc. Keep

on floor.
Do not use vacuum cleaner to pick up

flammable or combustible liquids
(gasoline, cleaning fluid, perfumes, etc.),
or use in areas wher
present. The fumes from these
substances can create a fire hazard or
explosion.

Do not pick up anything that is burning
or smoking, such as cigarettes, matches,
or hot ashes.

Do not use vacuum cleaner without dust
cup and/or filters in place.

Always clean the dust cup after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the filters, reduce airflow and can
cause damage to the vacuum cleaner.
Failure to clean the dust cup could cause
permanent damage to the vacuum
cleaner.

Do not use the vacuum cleaner to pick
up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the
vacuum cleaner or dust cup.

Unplug before connecting Pet
HandiMate

You are responsible for making sure that
your vacuum cleaner is not used by
anyone unable to operate it properly.

WARNING:

This product contains a chemical know to
the state of California to cause cancer and
birth defects or other reproductive harm.

®

e they may be

Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your

SAVE THESE INSTRUCTIONS

vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for
important use and safety information. This guide contains safety statements under warning
and caution symbols.

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PARTS AND FEATURES

It is important to know your vacuum cleaner’s parts and features to assure its proper and
safe use. Review these before using your vacuum cleaner.

REPLACEMENT PARTS

Part Part No.

Exhaust Filter

Primary Filter

Belt

To order a replacement part call 1-877-531-7321

561014108

KC44KDMTZ000

KC28SEDCZ000

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Please pay special attention to these hazard alert boxes, and follow any instruc­tions given. WARNING statements alert you to such hazards as fire, electric
shock, burns and personal injury. CAUTION statements alert you to such hazards
as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

Before assembling the vacuum cleaner,

check the PACKING LIST (page 2). Use this
list to verify that you have received all the
components of your new Kenmore vacuum
cleaner.

1. Place the body
onto the nozzle until
body snaps into
place.

2. Insert the hose
into body until the
hose snaps into
place.

4. Insert the
wand into the

floor brush until

the wand snaps
into place.

5. Insert hose clip
into the slot on the
telescoping wand.

6. Place the floor brush onto the socket.

3. Insert the

handle into wand
until the handle
snaps into place.

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7. Push wand forward until the
wand snaps in place.

ATTACHMENTS

Insert the combination tool into the holder
on the back of the vacuum cleaner as
shown.

POWER CORD - WRAPPING

WARNING

Electrical Shock and Personal Injury Hazard

Wrapping the cord too tightly puts stress on
the cord and can cause cord damage. A
damaged cord is an electrical shock hazard
and could cause personal injury or damage.

1. Make sure that

upper cord hook
is in upright
position as shown.

2. Wrap power
cord loosely
around cord
hooks.

3. Lock plug retainer onto the power cord.

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OPERATING INSTRUCTIONS

CAUTION

Moving parts! To reduce the risk of personal injury, DO
NOT touch the agitator when vacuum cleaner is on.
Contacting the agitator while it is rotating can cut,
bruise or cause other injuries. Always turn off and
unplug from electrical outlet before servicing.
Use caution when operating near children.

POWER CORD - RELEASE & USE

1. Turn the upper

cord hook to
either side and
down to release
the power cord.

WARNING

• To reduce the risk of electric shock,
this vacuum cleaner has a polarized
plug (one blade is wider than the
other).

• The plug will fit in a polarized outlet
only one way. If the plug does not fit
fully in the outlet, reverse the plug. If
it still does not fit, contact a qualified
technician to install the proper outlet.
Do not change the plug in any way.

2. Detach the power cord plug from the

power cord and pull the cord off the
upper cord hook.

3. Be sure the power
cord is locked into the
locking notch as
shown. This will help
manage the cord
when operating
vacuum cleaner.

4. Plug the polarized power cord into a
120 Volt outlet located near the floor.

WARNING

Personal Injury and Product Damage
Hazard

When any abnormality/failure occurs,
stop using the product immediately and
disconnect the power plug.

DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.

5. To restore cord after use turn upper

cord hook to the up position, then wrap
cord loosely around cord hooks.

WARNING

Electrical Shock And Personal Injury Hazard

Wrapping the cord too tightly puts stress on
the cord and can cause cord damage. A
damaged cord is an electrical shock hazard
and could cause personal injury or damage.

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OPERATION MODES

UPRIGHT MODE CROSSOVER MODE

1.

1.

Release the
handle by
placing foot
on the nozzle
and pull back
to change
handle
position.

2.

Press the ON/OFF button to turn the

vacuum cleaner on or off.

NOTE: The agitator does not rotate when
the vacuum cleaner is in the upright
position.

Place vacuum cleaner

in the upright position.

2.

Press and hold body release.

When using the vacuum cleaner on bare

floors, press the BARE FLOOR selector to
turn off the agitator.

Pressing the BARE FLOOR selector again will
turn the agitator on.

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3.

Lift body off

of nozzle.

ABOVE FLOOR MODE

USING ATTACHMENTS ON HANDLE

1.

Press WAND
RELEASE button.

2. Pull up to

release wand for
above floor
cleaning.

3. Slide attachment collar over open end
of wand.
ATTACHMENT USE TABLE(page 11).

Use attachments as needed. See

1. Place the vacuum cleaner in the upright
locked position.

2. Remove the handle
from the wand by
pressing the HANDLE

RELEASE button.

3. Slide attachment

collar over open end
of handle. Use
attachments as
needed. See

ATTACHMENT USE
TABLE(page 11).

CAUTION

When using attachments, be careful not
to overextend the stretch hose when
reaching. Trying to reach beyond the
hose stretch capability could cause the
vacuum cleaner to tip over.

CAUTION

DO NOT pull the vacuum cleaner
around the room by the hose. Property
damage or personal injury could result.

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ATTACHMENTS

COMBINATION TOOL

The combination tool can be attached to
either the handle or the wand. Slide the
collar of the tool over the open end of the
handle or wand.

Use the combination tool in crevice tool
mode for cleaning in tight spaces such as
furniture, between cushions, and stairs.
See ATTACHMENT USE TABLE (page 11).

Set the combination tool in dusting brush
mode by pressing the release button and
sliding the dusting brush to the end of the
combination tool. Use in dusting brush
mode for cleaning loose surfaces such as
drapes.
(page 11).

To return the combination tool to crevice
tool mode press the release button and slide
the dusting brush down the combination
tool.

See ATTACHMENT USE TABLE

PET HANDIMATE

The Pet HandiMate

®

®

can be attached to
either the handle or
the wand.

Pet

HandiMate® pivots
for more convenient
cleaning.

Rotating Dusting Brush

Can be used for multiple

applications, floor, furniture

and overhead cleaning,
including ceiling fans.

ATTACHMENT USE TABLE

ATTACHMENT

CREVICE TOOL

DUSTING BRUSH

PET HANDIMATE

Rotating Dusting Brush

* Always clean attachments before using on fabrics.

®

Between
Furniture* Cushions* Drapes* Stairs Floors

Carpet Bare

- 11 -

CLEANING AREA

= Applicable

PERFORMANCE/SAFETY FEATURES

MOTOR PROTECTION SYSTEM

THERMAL PROTECTOR

This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner suction motor.
If a clog prevents the normal flow of air
to the motor, the thermal protector turns
the motor off automatically. This allows
the motor to cool in order to prevent
possible damage to the vacuum cleaner.

To reset thermal protector: Turn the
vacuum cleaner off and unplug the power
cord from the outlet to allow the vacuum
cleaner to cool and the thermal
protectors to reset.

CAUTION

Always return the vacuum cleaner to the
upright position before using the hose
and attachments. Failure to do so may
result in overheating of the agitator
motors and can cause the thermal
protectors to trip.

Check for and remove clogs, and empty
dust cup if necessary. Also check and
replace any clogged filters. Wait
approximately 50 minutes before
restarting vacuum cleaner.

BY-PASS VALVE

This vacuum cleaner has a By-Pass Valve
which prevents motor overheating and
damage. The valve opens to provide
cooling air when a clog prevents normal
air flow to the vacuum cleaner suction
motor. You will notice a change of sound
as air rushes through the valve opening.

To correct problem, empty the dust cup
and clean the primary filter and pre-filter.
If using attachments, adjust suction
control to allow for greater air flow.

NOTE: The By-Pass Valve may open when

using attachments or when cleaning new
carpet due to reduced airflow caused by
the attachments themselves or by new
carpet lint filling the dust cup quickly.

NOTE: Do not block By-Pass Valve.

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AGITATOR RESET

SUCTION CONTROL

The agitator has built-in protection
against motor damage should the
agitator jam. If the agitator slows down
or stops, the agitator overload protector
shuts off the agitator motor. The vacuum
cleaner suction motor will continue to run.

To correct problem: Turn off and unplug
vacuum cleaner, remove obstruction, then
press the AGITATOR RESET button.

NOTE: Once the agitator motor shuts
down, clear jam from agitator and
wait a minimum of 20 seconds before
resetting.

If the problem persists, have the vacuum
cleaner serviced by a qualified
technician.

The suction control allows you to change
vacuum cleaner suction for different fabric
and carpet weight.

• Opening control decreases suction for
draperies and lightweight rugs.

• Closing control increases suction for
upholstery and carpets.

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VACUUM CLEANER CARE

Always follow all safety precautions when performing maintenance to the vacuum cleaner.

WARNING

Electrical Shock And Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to do

so could result in electrical shock or personal injury from vacuum cleaner suddenly
starting.

CLEANING EXTERIOR AND ATTACHMENTS

1. Turn off and unplug vacuum cleaner. DO
NOT drip water on vacuum cleaner.

2. To clean exterior, or to reduce static elec-

tricity and dust build-up, wipe outer surface
with a clean, soft cloth that has been
dipped in a solution of mild liquid detergent
and water, then wrung dry. Wipe dry after
cleaning.

Wash crevice tool and rotating dusting brush
in warm soapy water, rinse and air dry. Do not

clean in dishwasher.

VACUUM CLEANER STORAGE

Replace hose and wand in storage position
if necessary (see page 6 & 7).

Gather the cord and wrap it loosely around
the upper and lower cord hooks. Lock plug
retainer onto the power cord.

Store the vacuum cleaner in a dry, indoor
area, on the floor with the handle locked in
the upright position.

CAUTION

Do not use attachments if they are wet.
Attachments used in dirty areas, such
as under a refrigerator, should not be
used on other surfaces until they are
washed. They could leave marks.

WARNING

Electrical Shock And Personal Injury Hazard
Wrapping the cord too tightly puts stress on

the cord and can cause cord damage. A
damaged cord is an electrical shock hazard
and could cause personal injury or damage.

- 14 -

EMPTYING DUST CUP

WARNING

Always unplug power cord from
electrical outlet before performing
any service on vacuum cleaner.

TO REMOVE DUST CUP

1. Lift dust cup handle located at the top

of the dust cup.

TO EMPTY DUST CUP

1. Raise dust cup handle to the vertical

position.

2. Hold dust cup over a trash container.

3. Press the dust

cup latch
downward to
release the door.

The door will
swing open and
the debris will
fall into the
trash container.

4. Shake the

dust cup to
release any
debris that
might hang in
the pre-filter.

2. Pull the dust cup handle up and lift dust
cup up and out of the vacuum cleaner.

3. Remove any
clogs that might
be located in the
suction port or
filter port area.

5. After the dust cup
is empty of debris,

firmly close the

door. Make sure you
hear a “click” sound
to indicate that the
door is fully latched.

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