Kenmore BC4027 User Manual

Use & Care Guide
Manual de Uso y Cuidado

Kenmore®

Canister Vacuum Cleaner

Aspiradora con tanque

Model/Modelo: BC4027

Vacuum Cleaner Help Line:

1-877-531-7321
8:00am-5:00pm EST, M-F

www.kenmore.com

Kenmore and the Kenmore logo are registered
trademarks of KCD IP, LLC and/or Sears Brands, LLC
and are used under license by Cleva North America, Inc.
All Rights Reserved.

®

TABLE OF CONTENTS

Before Using Your New Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Kenmore Vacuum Cleaner Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Parts and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Assembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14

Performance/Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Canister Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-19

®

PowerMate

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-22

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23-24

BEFORE USING YOUR NEW VACUUM CLEANER

Please read this guide. It will help you assemble and operate your new Kenmore vacuum
cleaner in the safest and most effective way.

For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321. You will need the complete model and serial numbers when
requesting information. Your vacuum cleaner’s model and serial numbers are located on the
Model and Serial Number Plate.

Use the space below to record the model number and serial number of your new Kenmore
vacuum cleaner.

Model No.____________________________________________

Serial No. ____________________________________________

Date of Purchase ______________________________________

Keep this book and your sales check (receipt) in a safe place for future reference.

PACKING LIST

Your KENMORE VACUUM CLEANER is packaged with the following parts and
components assembled separately in the carton:

• Canister Vacuum Cleaner (with Floor Brush, Dusting Brush, and Crevice Tool)

• PowerMate

• Pet PowerMate

• Handle & Hose Assembly

• Telescoping Wand

• Use & Care Guide

®

™

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KENMORE VACUUM CLEANER WARRANTY

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this product is warranted against defects in
material or workmanship.

WITH PROOF OF SALE a defective product will receive free repair. If the product
cannot be repaired it will be replaced free of charge.

The Kenmore brand is used under license. Direct all claims for warranty service to:
Cleva North America, Inc., 1-877-531-7321

This warranty applies for only 90 DAYS from the sale date if this appliance is ever used
for other than private household purposes.

This warranty covers ONLY defects in material and workmanship, and will NOT pay
for:

1. Expendable items that can wear out from normal use, including but not limited to
filters, belts, bags or screw-in base light bulbs.

2. A service technician to clean or maintain this appliance, or to instruct the user in
correct appliance installation, operation and maintenance.

3. Service calls to correct appliance installation not performed by Sears authorized
service agents, or to repair problems with house fuses, circuit breakers, house wiring,
and plumbing or gas supply systems resulting from such installation.

4. Damage to or failure of this appliance resulting from installation not performed by
Sears authorized service agents, including installation that was not in accord with
electrical, gas or plumbing codes.

5. Damage to or failure of this appliance, including discoloration or surface rust, if it is
not correctly operated and maintained according to all supplied instructions.

6. Damage to or failure of this appliance, including discoloration or surface rust,
resulting from accident, alteration, abuse, misuse or use for other than its intended
purpose.

7. Damage to or failure of this appliance, including discoloration or surface rust,
caused by the use of detergents, cleaners, chemicals or utensils other than those
recommended in all instructions supplied with the product.

8. Damage to or failure of parts or systems resulting from unauthorized modifications
made to this appliance.

9. Service to an appliance if the model and serial plate is missing, altered, or cannot
easily be determined to have the appropriate certification logo.

Disclaimer of implied warranties; limitation of remedies

Customer’s sole and exclusive remedy under this limited warranty shall be product
repair or replacement as provided herein. Implied warranties, including warranties of
merchantability or fitness for a particular purpose, are limited to one year or the
shortest period allowed by law. Seller shall not be liable for incidental or consequential
damages. Some states and provinces do not allow the exclusion or limitation of inciden­tal or consequential damages, or limitation on the duration of implied warranties of
merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States.

This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.

Cleva North America, Inc., Greenville SC 29607

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IMPORTANT SAFETY INSTRUC

Read all instructions in this guide before assembling or using your vacuum cleaner.

TIONS

WARNING:

Your safety is important to us. To reduce the risk of fire, electrical shock, injury to
persons or damage when using your vacuum cleaner, follow basic safety
precautions including the following:

Use your vacuum cleaner only as described

in this guide. Use only with Kenmore
recommended attachments.

Disconnect electrical supply before servicing
or cleaning out the brush area. Failure to do
so could result in brush unexpectedly starting
causing personal injury from moving parts.

Do not leave vacuum cleaner when plugged
in. Unplug from outlet when not in use and
before performing maintenance.

To reduce the risk of electrical shock - Do
not use outdoors or on wet surfaces.

Do not allow to be used as a toy. Close
attention is necessary when used by or near
children.

Do not use with a damaged cord or plug. If
vacuum cleaner is not working as it should,
has been dropped, damaged, left outdoors,
return it to an Authorized Kenmore Service
Center.

Do not pull or carry by cord, use cord as a
handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
vacuum cleaner over cord. Keep cord away
from heated surfaces.

Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.

Do not handle plug or vacuum cleaner with
wet hands.

Do not put any objects into openings.
Do not use with any opening blocked; keep

free of dust, lint, hair, and anything that may
reduce air flow.

Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.

Turn off all controls before unplugging.
Use extra care when cleaning on stairs.

Do not put on chairs, tables, etc. Keep on

floor.

Do not use vacuum cleaner to pick up

flammable or combustible liquids (gasoline,
cleaning fluid, perfumes, etc.), or use in
areas where they may be present. The
fumes from these substances can create a
fire hazard or explosion.

Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or hot
ashes.

Do not use vacuum cleaner without dust cup
and/or filters in place.

Always change the dust bag after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products clog
the bag, reduce airflow and can cause the
bag to burst. Failure to change the bag
could cause permanent damage to the
vacuum cleaner.

Do not use the vacuum cleaner to pick up
sharp hard objects, small toys, pins, paper
clips, etc. They may damage the vacuum
cleaner.

Do not operate the vacuum cleaner without
the exhaust filter or filter door in place.

The hose contains electrical wires. Do not use
when damaged, cut, or punctured. Replace
if cut or worn. Do not pick up sharp objects.

Always turn off and unplug vacuum cleaner
before connecting or disconnecting either
hose, wand, Pet PowerMate™, or PowerMate®.

Hold plug when rewinding onto cord reel.
Do not allow plug to whip when rewinding.

Yo u are responsible for making sure that
your vacuum cleaner is not used by anyone
unable to operate it properly.

WARNING:

This product contains a chemical known to
the state of California to cause cancer and
birth defects or other reproductive harm.

SAVE THESE INSTRUCTIONS

Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household use. Read this Use & Care Guide carefully for important
use and safety information. This guide contains safety statements under warning and
caution symbols.

- 4 -

PARTS AND FEATURES

It is important to know your vacuum cleaner’s parts and features to ensure its proper and
safe use. Review these before using your vacuum cleaner.

REPLACEMENT PARTS

53013-02tleB

Dust Bag (2-pack) 20-53291

Dust Bag (6-pack) 20-53292

Motor

Safety Filter 20-81002

PowerMate Agitator Assembly
To order a replacement part call 1-877-531-7321

®

KC84REAVZ000

.oN traPtraP

03725-02retliF tsuahxE

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CANISTER

ATTACHMENTS

- 6 -

Pet
PowerMate™

HANDLE & HOSE ASSEMBLY

POWERMATE

TELESCOPING WAND

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Please pay special attention to these hazard alert boxes, and follow any instruc­tions given. WARNING statements alert you to such dangers as fire, electric
shock, burns and personal injury. CAUTION statements alert you to such dangers
as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

Before assembling vacuum cleaner, check the PACKING LIST (page 2). Use this list to
verify that you have received and identified all the components of your new Kenmore
vacuum cleaner.

WAND (TELESCOPING)

WARNING

Electrical Shock Hazard
DO NOT plug into electrical supply until

assembly is complete. Failure to do so
could result in electrical shock or injury.

POWERMATE

Align wand and insert
onto

PowerMate®until
the wand locks into
place.

The wand length is
adjustable and
requires no assembly.
To adjust, simply push
on the wand adjust
button and slide the
upper wand to the
desired height.

NOTE: When adjust­ing the wand length
you may have to hold
the PowerMate® with
your hand or foot.

HOSE

HANDLE ASSEMBLY

Insert wand into
handle until lock
button snaps in
place.

To remove: Press
wand release button
and pull up on
handle.

To store: Disconnect
hose from wand
and canister to
prevent stress on
hose during storage.
Store hose in a
loosely coiled
position so the hose
covering is not
stressed.

1. Line up the hose
latch tab and
notch in canister
hood and insert
hose into canister
until it snaps into
place.

IMPORTANT:

Push hose connector firmly into the canister
body until the hose latch tab snaps into
place. The vacuum cleaner will not operate
until hose is fully connected.

To remove: Do not open hood before
removing hose. With hood closed, press
hose latch tab and remove hose.

CANISTER

1. Open the canister hood.

2. Check to see that the dust bag is
properly installed. See DUST BAG
CHANGING (page 17) for instructions.

3. Check to see that the motor safety filter
is properly installed. See MOTOR SAFETY
FILTER CLEANING (page 18) for

instructions.

- 8 -

OPERATING INSTRUCTIONS

CAUTION

Moving parts! To reduce the risk of personal injury,
DO NOT touch the agitator when vacuum cleaner is
on. Contacting the agitator while it is rotating can cut,
bruise or cause other injuries. Always turn off and
unplug from electrical outlet before servicing.
Use caution when operating near children.

HOW TO START

1. Pull cord out of canister to desired

WARNING

Personal Injury and Product Damage
Hazard

• ALWAYS turn off the vacuum cleaner
before unplugging.

• The cord moves rapidly when
rewinding. Keep children away and
provide a clear path when rewinding the
cord to prevent personal injury.

• DO NOT use outlets above counters.
Damage from cord to items in surrounding
area could occur.

• When any abnormality/failure occurs, stop
using the product immediately and discon­nect the power plug.

NOTE: To reduce the risk of electric shock,

this vacuum cleaner has a polarized plug;
one blade is wider than the other. This plug
will fit in a polarized outlet only one way. If
the plug does not fit fully in the outlet,
reverse the plug. If it still does not fit, con­tact a qualified electrician to install the
proper outlet. Do not change the plug in
any way.

length. The cord will not rewind until the
cord rewind button is pushed.

2. Plug the polarized power cord into a 120
Volt outlet located near the floor.

To rewind: Turn off and unplug the vacuum
cleaner. Hold the plug while rewinding to
prevent damage or injury from the moving
cord. Push cord rewind button.

WARNING

Personal Injury and Product Damage
Hazard

• DO NOT run over power cord with

PowerMate. Personal injury or product
damage could result.

• DO NOT pull plug from wall by

the power cord. If there is damage to
the cord or plug, personal injury or
property damage could result.

- 9 -

3. Lower wand from upright position by
pressing on the HANDLE RELEASE pedal.

4. Select a pile height setting by pressing
the height adjust pedal on the rear of the
PowerMate
the indicator.

5. Select a position on
the handle three-way
On/Off switch.

Turns vacuum cleaner
off.

®

. The pile height setting shows on

SUGGESTED PILE HEIGHT
SETTINGS

Attention: Refer to your carpet

manufacturers cleaning recommendations.
Some more delicate carpets may require
that they be vacuumed with the PowerMate®
agitator turned off to prevent carpet
damage.

For best deep down cleaning, use the XLO
setting. However, you may need to raise the
height to make some jobs easier, such as
scatter rugs and some deep pile carpets,
and to prevent the vacuum cleaner from
shutting off. Suggested settings are:

HI – Shag, deep pile, super-soft, or

ultraplush carpets, and scatter rugs.

MED – Medium to deep pile.

LO – Low to medium pile.

XLO – The preferred setting for many

carpets and also for bare floors.

NOTE: To protect bare floors, place the 3-
way On/Off switch in the HARDFLOOR
position to turn off agitator rotation.

CAUTION

DO NOT leave the PowerMate® running in
one spot for any length of time. Damage
to carpet may occur.

Turns on the canister

motor only.

Turns on both the
canister and the
PowerMate® motors.
Agitator will come on.

CAUTION

Product Damage Hazard

Use care if the PowerMate® and wand is
left in the upright position as it may tip
over easily. Property damage can occur if
tipped.

- 10 -

VACUUMING TIPS

SUCTION

CONTROL

FOR BEST CLEANING RESULTS

• Use high power on the
suction control
located on the handle.

• Keep the airflow passage open. Check
each assembly area in REMOVING

CLOGS (page 16) occasionally for clogs.
Turn off and unplug vacuum cleaner from
outlet before checking.

STAIRS

WARNING

Personal Injury Hazard

Use care if canister is placed on stairs. It
may fall, causing personal injury or
property damage.

CAUTION

Product Damage Hazard
Do not pull on the hose to move the

canister from one stair to the next. When
finished cleaning in one area use the
handle grip on the canister to move the
vacuum cleaner to a new location for
further cleaning.

The stair grip
located on lower
body of the canister
will aid in
preventing the
canister from
slipping when used
on stairs.

NOTE: Before using, be sure the canister is
balanced on stairs as shown and that the
stair grip has engaged a step.

SUGGESTED SWEEPING PATTERN

For best cleaning action, the PowerMate
should be pushed straight away from you
and pulled straight back. At the end of
each pull stroke, the direction of the
PowerMate
the next section to be cleaned. This pattern
should be continued across the carpet with
slow, gliding motions.

NOTE: Fast,
jerky strokes
do not provide
complete
cleaning.

®

should be changed to point into

®

EDGE CLEANER

Active brush edge
cleaners are on both
sides of the
PowerMate®. Guide
either side of the
PowerMate® along
base-boards or next
to furniture to help
remove dirt trapped
at carpet edges.

POWERMATE STORAGE

The wand has a “U” shaped storage hook
that slides into the “U” shaped slot on the
canister. The storage hook allows the
wands and PowerMate® to be stored with the
canister to conserve storage space. The
canister must be stored on end for this
feature to be used.

To attach the PowerMate®, it must be in the
flat position. Use the handle release pedal
to place it in this position. The wand will
slip out of the slot as it is lifted up for use
and will slide into the slot as it is lowered
for storage.

- 11 -

ATTACHMENTS

CAUTION

DO NOT attach or remove handle or wands while vacuum cleaner is ON. This could
cause sparking and damage the electrical contacts or electronic controls.

ATTACHMENT STORAGE

This canister is equipped with an on-board storage area for attachments.

POP-N-GO FLOOR BRUSH

1. Press the release button to open the tool

storage cover. The neck of the floor brush
will pop up at an angle that makes it easy
to attach the wand.

2. Push the wand collar over the floor brush

neck. Tilt wand upward and lift out.

TO REINSTALL:

1. With the floor brush on the wand, insert

the floor brush into place.

2. Tilt the wand and floor brush downward.

3. Pull the wand

away from the

floor brush. The
floor brush will

disconnect from
the wand.

4. Close the
tool storage
cover securely.

NOTE: If there is difficulty attaching brush
to wand in the manner described above,
simply remove the brush from storage
compartment and insert it into the wand
collar.

NOTE: If there is difficulty detaching the
wand from brush in the manner described
above, simply press the Tool Release button
to disconnect brush from wand.

- 12 -

Wand
Release

Pet

PowerMate

TM

Handle

Crevice
Tool

Dusting
Brush

Floor
Brush

Wand
Release

DUSTING BRUSH, CREVICE TOOL,
& PET POWERMATE

1. Lift the tool storage cover to open.

2. Remove attachment as needed. See

ATTACHMENT USE TABLE (page 14).

TM

ATTACHMENTS ON HANDLE

NOTE: If the PowerMate® is attached, turn

vacuum cleaner off before removing handle
from wand.

1. Press wand release
button and pull up on
handle.

2. Slide attachments
into handle as needed.
All except crevice tool
will click into place.
See ATTACHMENT USE

TABLE (page 14).

TO REINSTALL:

Insert the attachment, press down into
place, and close the tool storage cover
securely.

NOTE:

To remove Pet PowerMateTM, dusting brush,
and/or floor brush, press the Wand
Release button and slide out.

- 13 -

ATTACHMENTS ON WAND

1. To remove wand from PowerMate®, lock

wand in upright position.

2. Press wand release pedal with foot and

pull the wand straight up and out of
PowerMate®.

ATTACHMENT USE TABLE

ATTACHMENT

Furniture1Cushions1Drapes1Stairs Floors Floors/Rugs Walls

3. Slide attachments into wand as needed.

All except crevice tool will click into place.
See ATTACHMENT USE TABLE (page 14).

TM

NOTE:

To remove Pet PowerMateTM, dusting brush,
and/or floor brush, press the tool release
button and slide out.

CLEANING AREA

detepraCeraBneewteB

Dusting Brush

Crevice Tool

Floor Brush

PowerMate

Pet PowerMate

®

3

TM

1. Always clean attachments before using on fabrics.

2. 3-way On/Off switch should be in HARDFLOOR position.

3. Pet PowerMate

TM

attachment instructions are included with the product.

WARNING

NEVER use the Pet PowerMateTM directly
on pets, as it may cause injury. The Pet
PowerMateTM is only designed to vacuum
pet hair that is shed on stairs or furniture.

- 14 -

2



PERFORMANCE/SAFETY FEATURES

Increase
Suction

SUCTION

CONTROL

Decrease
Suction

WARNING

Personal Injury Hazard
To avoid accidental agitator starting,

always turn off and unplug the vacuum
cleaner before cleaning the agitator area.
Failure to do so can result in personal
injury.

OVERLOAD PROTECTOR

The PowerMate® has built-in protection
against motor and belt damage should the
agitator jam. If the agitator slows down or
stops, the overload protector shuts off the
PowerMate
to run.

To correct problem: Turn off and unplug
vacuum cleaner, remove obstruction, then
press OVERLOAD PROTECTOR RESET
button.

If the problem persists, have the vacuum
cleaner serviced by a Kenmore or other
qualified service agent.

ELECTRONIC SUCTION CONTROL

The electronic suction control allows you to
change the power of the vacuum cleaner
suction motor.

®

. The canister motor will continue

Increase suction
for upholsteries,
carpets, and bare
floors.

Decrease suction
for draperies and
lightweight rugs.

CHECK BAG INDICATOR

When the vacuum cleaner is running with
normal airflow, the light on the CHECK
BAG indicator is off. The light comes on
whenever the airflow becomes blocked.
If that occurs, check the disposable dust
bag, motor safety filter and other
possible clog locations shown in

REMOVING CLOGS (page 16).

To correct problem: See "Check Bag

Indicator activates" in

TROUBLESHOOTING (page 24).

NOTE: The light may come on when using

certain attachments due to reduced airflow
through attachment.

THERMAL PROTECTOR

This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner from
overheating.
flow of air to the motor, the thermal
protector turns the motor off
automatically. This allows the motor to
cool in order to prevent possible damage
to the vacuum cleaner.

To correct problem: Tur n o ff and unplug
vacuum cleaner to allow the vacuum
cleaner to cool and the thermal protector
to reset. Check for and remove clogs, if

necessary. Also check and clean or
replace any clogged filters. Wait
approximately fifty (50) minutes and plug
the vacuum cleaner in and turn back on
to see if the motor protector has reset.

If the problem persists, have the vacuum
cleaner serviced by a Kenmore or other
qualified service agent.

If a clog prevents the normal

- 15 -