Kenmore 110.4997, 110.4996 User Manual

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Front-Loading Automatic Washer

Use and Care Guide

Lavadora automática de carga frontal

Manual de Uso y Guidado

Laveuse automatique à chargement frontal

Guide d’utilisation et d’entreien

Models/Modelos/Modèles 110.4996✼, 4997✼ ✼ = color number, número de color, numéro de couleur

Designed to use only HE High Efficiency detergent

Diseñado para utilizar solamente

etergente de alta eficacia

onçu pour l'utilisation d'un

étergent haute efficacité

eulement

461970235731 Sears Roebuck and Co., Hoffman Estates, IL 60179, U.S.A. www.sears.com

✓8183013 Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8 www.sears.ca

TABLE OF CONTENTS

PROTECTION AGREEMENTS.......................................................2

In the U.S.A...................................................................................2

In Canada .....................................................................................2

KENMORE ELITE® APPLIANCE AND OPTIONAL PEDESTAL

WARRANTY.....................................................................................3

WASHER SAFETY...........................................................................4

INSTALLATION REQUIREMENTS ................................................5

Tools and Parts ............................................................................5

Options .........................................................................................5

Location Requirements ................................................................6

Drain System ................................................................................7

Electrical Requirements................................................................8

INSTALLATION INSTRUCTIONS ..................................................9

Remove Transport System...........................................................9

Connect the Inlet Hoses...............................................................9

Route the Drain Hose ................................................................ 10

Secure the Drain Hose .............................................................. 10

Level the Washer....................................................................... 10

Complete Installation................................................................. 11

FEATURES AND BENEFITS ....................................................... 11

WASHER USE .............................................................................. 12

Starting Your Washer ................................................................ 12

Using the Proper Detergent ...................................................... 12

Using the Dispenser .................................................................. 13

Pausing or Restarting................................................................ 14

Changing Cycles, Options and Modifiers ................................. 14

Status Lights.............................................................................. 14

Cycles........................................................................................ 15

Normal Washer Sounds ............................................................ 16

Options ...................................................................................... 17

Modifiers.................................................................................... 18

Laundry Guide........................................................................... 18

LAUNDRY TIPS............................................................................ 19

Loading...................................................................................... 19

WASHER CARE ........................................................................... 20

Cleaning Your Washer............................................................... 20

Water Inlet Hoses ...................................................................... 21

Vacation, Storage, and Moving Care........................................ 21

TROUBLESHOOTING.................................................................. 22

SERVICE NUMBERS ............................................... BACK COVER

PROTECTION AGREEMENTS

In the U.S.A.

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

Purchase a Master Protection Agreement now and protect yourself from unexpected hassle and expense.

The Master Protection Agreement also helps extend the life of your new product. Here’s what’s included in the Agreement:

✔ Expert service by our 12,000 professional repair specialists ✔ Unlimited service and no charge for parts and labor on all

covered repairs

✔ “No-lemon” guarantee – replacement of your covered

product if four or more product failures occur within twelve months

✔ Product replacement if your covered product can’t be fixed ✔ Annual Preventive Maintenance Check at your request – no

extra charge

✔ Fast help by phone – phone support from a Sears technician

on products requiring in-home repair, plus convenient repair scheduling

✔ Power surge protection against electrical damage due to

power fluctuations

✔ Rental reimbursement if repair of your covered product takes

longer than promised

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

Sears has over 12,000 professional repair specialists, who have access to over 4.5 million quality parts and accessories. That’s the kind of professionalism you can count on to help prolong the life of your new purchase for years to come. Purchase your Master Protection Agreement today!

Some limitations and exclusions apply. For prices and additional information, call 1-800-827-6655.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. call 1-800-4-MY-HOME

In Canada

Maintenance Agreements

Your purchase has added value because you can depend on Sears HomeCentral Technicians and more than a million parts and accessories, we have the tools, parts, knowledge and skills to back our pledge: We Service What We Sell.

You r Ken mor e provide years of dependable operation. But like all products, it may require service from time to time. The Sears Maintenance Agreement offers you an outstanding service program, affordably priced.

The Sears Maintenance Agreement

■ Is your way to buy tomorrow’s service at today’s price

■ Eliminates repair bills resulting from normal wear and tear

■ Provides phone support from a Sears technician on products

requiring in-home repair

■ Even if you don’t need repairs, provides an annual Preventive

Maintenance Check, at your request, to ensure that your product is in proper running condition.

Some limitations apply. For more information about Sears Canada Maintenance Agreements, call 1-800-361-6665.

for service. With over 2,400 Service

product is designed, manufactured and tested to

Deleted Pedestal Warranty

KENMORE ELITE® APPLIANCE WARRANTY

ONE YEAR LIMITED WARRANTY

When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails due to a defect in material or workmanship within one year from the date of purchase, call 1-800-4-MY-HOME repair.

LIMITED LIFETIME WARRANTY ON STAINLESS STEEL DRUM

For the lifetime of the washer from the date of purchase, when this washer is installed, operated and maintained according to all instructions supplied with the product, Sears will replace the stainless steel wash drum due to defective materials or workmanship. After the first year, customer assumes any labor costs associated with replacement of this part.

TEN YEAR LIMITED WARRANTY ON PLASTIC TUB

For ten years from the date of purchase, when this washer is installed, operated and maintained according to all instructions supplied with the product, Sears will replace the plastic tub due to defective materials or workmanship. After the first year, customer assumes any labor costs associated with replacement of this part.

FIVE YEAR LIMITED WARRANTY ON DRIVE SYSTEM PARTS

For five years from the date of purchase, when this washer is installed, operated and maintained according to all instructions supplied with the product, Sears will replace the following drive system parts if defective in materials or workmanship: drive pulley and drive belt. After the first year, customer assumes any labor costs associated with replacement of these parts.

TWO YEAR LIMITED WARRANTY ON SENSOR SMART™ ELECTRONIC BOARD

For two years from the date of purchase, when this washer is installed, operated and maintained according to all instructions supplied with the product, Sears will replace the electronic control board if defective in materials or workmanship. After the first year, customer assumes any labor costs associated with replacement of these parts.

If this appliance is used for other than private family purposes, this warranty applies for only 90 days from the date of purchase.

to arrange for free

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. SEARS WILL NOT PAY FOR:

Expendable items that can wear out from normal use,

including but not limited to filters, belts, light bulbs, and bags. A service technician to instruct the user in correct product

installation, operation or maintenance. A service technician to clean or maintain this product.

Damage to or failure of this product if it is not installed,

operated or maintained according to all instructions supplied with the product.

Damage to or failure of this product resulting from accident,

abuse, misuse or use for other than its intended purpose.

6. Damage to or failure of this product caused by the use of

detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.

7. Damage to or failure of parts or systems resulting from

unauthorized modifications made to this product.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States and Canada.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Dept. 817WA, Hoffman Estates, IL 60179

Sears, Roebuck and Co.

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8

PRODUCT RECORD

In the space below, record your complete model number, serial number, and purchase date. You can find this information on the model and serial number label located on the product.

Have this information available to help you obtain assistance or service more quickly whenever you contact Sears concerning your appliance.

Model number __ __ __. __________________________________________

Serial number___________________________________________________

Purchase date __________________________________________________

Save these instructions and your sales receipt for future reference.

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

including the following:

To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

follow instructions.

can be killed or seriously injured if you don't

You instructions.

■

Read all instructions before using the washer.

■

Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.

■ Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

■ Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

SAVE THESE INSTRUCTIONS

■

Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.

■ Before the washer is removed from service or

remove the door or lid.

■ Do not reach into the washer if the drum, tub or agitator is

moving.

■ Do not install or store the washer where it will be exposed to

the weather.

■ Do not tamper with controls.

■ Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.

■ See “Electrical Requirements” for grounding instructions.

discarded,

INSTALLATION REQUIREMENTS

Tools and Parts

Gather the required tools and parts before starting installation. The parts supplied are in the washer drum.

Tools needed for connecting the water inlet hoses

■ Pliers (that open to 1⁹⁄₁₆" [39.5 mm])

■ Flashlight (optional)

Tools needed for installation

■ Open end wrenches 17 mm and 13 mm

■ Level

■ Wood block

■ Ruler or measuring tape

Parts supplied

A. Drain hose form B. Inlet hose (2) C. Inlet hose washer (4) D. Transport bolt hole plug (4) E. Beaded strap

Options

Pedestal

You have the option of purchasing pedestals of different heights separately for this washer. You may select a 10" (25.4 cm) or a

15.5" (39.4 cm) pedestal. Remember that the pedestal will add to the total height of the washer.

A. 10" (25.4 cm) pedestal B. 15.5" (39.4 cm) pedestal

This pedestal (with storage drawer) is available in several colors. To order, call your local Sears store. For further information,

please call 1-800-4-MY-HOME

Pedestal

Height

Approximate Height with Washer

10" (25.4 cm) 48" (122 cm) White 46822

15.5" (39.4 cm) 53" (135 cm) White 57822

(1-800-469-4663).

Color Part

Number

Alternate Parts

Parts listed are available from your local Sears store or Sears Service Center. For further information, please call

1-800-4-MY-HOME

If You Have You Will Ne ed t o B uy

Laundry tub or standpipe taller than 96" (2.4 m)

Overhead sewer Standard 20 gal. (76 L), 30" (76.2 cm) tall

Floor drain Siphon break, Part Number 285834;

Drain hose too short

Water faucets beyond reach of fill hoses

(1-800-469-4663).

Sump pump system (if not already available)

drain tub or utility sink and sump pump (available from local plumbing suppliers)

additional drain hose, Part Number 8318155; and connector kit, Part Number 285835

4 ft (1.2 m) drain hose extension kit, Part Number 285863

2 longer water fill hoses: 6 ft (1.8 m) Part Number 76314, 10 ft (3.0 m) Part Number 350008

Stack Kit

Are you planning to stack your Kenmore washer and dryer? To do so, find the stack kit (8541503) in the drum of the matching Kenmore dryer. Follow instructions included with the kit. See “Location Requirements.”

Location Requirements

Selecting the proper location for your washer improves performance and minimizes noise and possible washer “walk.”

Your washer can be installed under a custom counter, or in a basement, laundry room, closet, or recessed area. See “Drain System.”

Companion appliance location requirements should also be considered. Proper installation is your responsibility.

You will need

■ A water heater set to deliver 120°F (49°C) water to the

washer.

■ A grounded electrical outlet located within 6 ft (1.8 m) of

where the power cord is attached to the back of the washer. See “Electrical Requirements.”

■ Hot and cold water faucets located within 4 ft (1.2 m) of the

hot and cold water fill valves, and water pressure of 20-100 psi (137.9-689.6 kPa).

■ A level floor with a maximum slope of 1" (2.5 cm) under

entire washer. Installing the washer on soft floor surfaces, such as carpets or surfaces with foam backing, is not recommended.

■ A sturdy and solid floor to support the washer with a total

weight (water and load) of 400 lbs (180 kg).

Do not operate your washer in temperatures below 32°F (0°C). Some water can remain in the washer and can cause damage in low temperatures.

Installation clearances

■ The location must be large enough to allow the washer door

to be fully opened.

■ Additional spacing should be considered for ease of

installation and servicing.

■ Additional clearances might be required for wall, door, and

floor moldings.

■ Additional spacing of 1" (2.5 cm) on all sides of the washer is

recommended to reduce noise transfer.

■ Companion appliance spacing should also be considered.

Washer Dimensions

27"

50¹⁄₂"

(128.3 cm)

(68.6 cm)

Recommended installation spacing for custom undercounter installation

The dimensions shown are for the recommended spacing.

Custom undercounter installation - Washer only

39" min.

(99.0 cm)

(2.5 cm

)

27"

(68.6 cm)

(2.5 cm)

Recommended installation spacing for recessed or closet installation, with or without a pedestal

The dimensions shown are for the recommended spacing.

Recessed area or closet installation

48 in.

(310 cm2)

24 in.

(155 cm2)

(2.5 cm)

34" (86.4 cm)

31¹⁄₂"

(80 cm)

(10.2 cm)

A. Side view - closet or confined area B. Closet door with vents

*Min. top and bottom air openings for closet door. Recessed or closet installation - Washer on pedestal

(7.6 cm)

18" min.

(45.7 cm)

38"

(96.5 cm)

(2.5 cm)

27"

(68.6 cm)

(2.5 cm)

¹⁄₂"

(80 cm)

(10.2 cm)

A. Recessed area B. Side view - closet or confined area

31¹⁄₂"

(80.0 cm)

Recommended installation spacing for recessed or closet installation, with stacked washer and dryer

The dimensions shown are for the recommended spacing.

48 in.2 *

(310 cm2)

3" (7.6 cm)

24 in.

(155 cm2)

6" (15.2 cm)

1" (2.5 cm)

Drain System

The washer can be installed using the standpipe drain system (floor or wall), the laundry tub drain system, or the floor drain system. Select the drain hose installation method you need. See “Tools and Parts.”

Standpipe drain system - wall or floor (views A & B)

The standpipe drain requires a minimum diameter standpipe of 2" (5 cm). The minimum carry-away capacity can be no less than 17 gal. (64 L) per minute.

The top of the standpipe must be at least 30" (76.2 cm) high and no higher than 96" (2.4 m) from the bottom of the washer.

30" min.

(76.2 cm)

76" (193 cm)

5½"** (14 cm)

1"*** (2.5 cm)

27" (68.6 cm)

1"*** (2.5 cm)

*Min. top and bottom air openings for closet door.

**External exhaust elbow requires additional space.

***Wall, door and floor molding may require

additional spacing.

Recommended installation spacing for cabinet installation

■ The dimensions shown are for the recommended spacing.

■ For cabinet installation, with a door, the minimum ventilation

openings in the top are required.

7" (17.8 cm)

Laundry tub drain system (view A)

The laundry tub needs a minimum 20 gal. (76 L) capacity. The top of the laundry tub must be at least 30" (76.2 cm) above the floor.

Floor drain system (view B)

The floor drain system requires a siphon break that may be purchased separately. See “Tools and Parts.”

The siphon break must be a minimum of 28" (71 cm) from the bottom of the washer. Additional hoses might be needed.

28" min.

30" min.

(76.2 cm)

(71 cm)

(10.2 cm)

31½"

(80.0 cm)

(2.5 cm)1"(2.5 cm)

27"

(68.6 cm)

9" (22.9 cm)

(2.5 cm)

Electrical Requirements

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

■ A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical

supply is required. A time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit serving only this appliance be provided.

■ This washer is equipped with a power supply cord having a

3 prong grounding plug.

■ To minimize possible shock hazard, the cord must be

plugged into a mating, 3 prong, grounding-type outlet, grounded in accordance with local codes and ordinances. If a mating outlet is not available, it is the personal responsibility and obligation of the customer to have the properly grounded outlet installed by a qualified electrician.

■ If codes permit and a separate ground wire is used, it is

recommended that a qualified electrician determine that the ground path is adequate.

■ Do not ground to a gas pipe.

■ Check with a qualified electrician if you are not sure the

washer is properly grounded.

■ Do not have a fuse in the neutral or ground circuit.

GROUNDING INSTRUCTIONS

For a grounded, cord-connected washer:

This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING:

grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded.

Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

For a permanently connected washer:

This washer must be connected to a grounded metal, permanent wiring system, or an equipment grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the appliance.

Improper connection of the equipment-

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