Juniper networks JUNIPER CARE PLUS User Manual

JUNIPER CARE PLUS SERVICES

Product Overview

In today’s dynamic marketplace,

organizations are under constant

pressure to meet market demand

while maintaining or increasing return

on investment. IT departments are

being asked to align and deliver on the

organization’s objectives and goals

while managing scarce resources and a

flat or decreasing IT budget.

Your network and IT infrastructure

are more than just support for your

organization—they are the backbone

of your success. With a strategy

of innovation and investment

opportunities, you need a high-

performance network to meet your

long-term goals.

DATASHEET

Juniper Care Plus empowers organizations to meet today’s challenges by delivering

proactive personalized services designed to maximize application reliability and avoid

incidents. This helps ensure that your network is always at optimum readiness, able to

evolve smoothly and effectively in response to the demands of your organization’s goals.

Juniper Care Plus provides enhancements over and above a standard support contract.

• Do you need to lower the total cost of ownership?

• Is application reliability a priority?

• Are you looking for an efficient and effective skill set transfer?

• Would a single point of contact for all service-related activities be perceived as

beneficial?

• Do you have a goal to minimize network-based risk while maximizing the value of your

network investment?

If you answered “yes” to any or all of these questions, it is very likely that you will benefit

from Juniper Care Plus services.

Service Description

Juniper Care Plus keeps the network at optimum readiness through high touch support

(service manager), proactive automation tools to help automate and simplify the

®

network (Juniper Networks

such as training, network consulting, and account management—all mitigating risk

for organizations, providing application reliability, reducing the learning curve, and

accelerating time to value.

The prerequisite service product is Juniper Care. Having a Juniper Care contract in place

assures that the organization can take full advantage of all Juniper Care Plus features and

benefits.

Junos® Space Service Insight), and personalized services

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Juniper Care Plus

• Juniper Care Plus delivers proactive and personalized services,
evolves with your business initiatives and provides the highest
network availability

• Juniper Care improves staff productivity and decreases
operational costs through award winning 24x7 support

Juniper Care

and automation

Figure 1: Juniper Technical Services overview

Features and Benefits

Table 1: Juniper Care Plus Services Features and Benefits

Note: Juniper Care is the pre-requisite service product

FEATURE FEATURE DESCRIPTION BENEFIT

Service Manager Single point of contact for all service-related activities.

Expert to Expert Access Provides access to a designated team of senior JTAC engineers

Junos Space Service
Insight

Consulting Credits Consulting credits provide you with a fixed number of consulting

Training credits Provides you with access to knowledge transfer activities such

Focused Technical
Support

(optional for fee
service)

Manages the delivery of all entitled services in Juniper
Care Plus.

for all Priority 1 and Priority 2 issues on a 24x7 basis.

Service Insight is an intelligent application supported by Junos
Space which delivers proactive reports on Juniper Networks
Junos operating system devices. Proactive reports are
generated by Juniper and automatically sent to you.

Proactive reports include targeted proactive bug notification
and on demand End of Life (EOL), End of Service (EOS), and
End of Engineering (EOE) reports.

credits from Juniper Networks expert consultants. You may
choose from a menu of prescriptive services comprised of:

• Configuration Analysis and Change Review

• Design Change Review

• Feature Rollout Plan Review

• Network Change Plan Review

• Implementation Support

• Product Issue Impact Review

• Soware Upgrade Recommendation and Review

• Product Health Check

as webcasts and a fixed number of Juniper training credits
(JTCs) that can be used to gain access to any private or
publicly available, open enrolment, instructor-led , instructor­led online, and E-Learning courses at Juniper Networks
Education Centers or any participating Juniper Networks
Authorized Education Center (JNAEC) worldwide.

Focused Technical Support is an oering that many
customers choose to enhance their Juniper Care Plus service.
This oering provides you with access to a designated
team of senior Juniper engineers with extensive experience
and highly focused troubleshooting skills relevant to your
network profile and operational requirements. For additional
information, please visit: www.juniper.net/us/en/local/pdf/

datasheets/1000250-en.pdf

Ecient resolution of service issues. Ensures that you are
represented within Juniper and that your organizational or IT
requirements are met.

Fast resolution of mission critical hardware and soware
incidents significantly accelerates the mean time to resolution
(MTTR) resulting in high network availability.

Easily assess the risk to your network and proactively make
changes to avoid potential issues or minimize impacts when
issues do occur. Allows for careful and informed planning of
your network infrastructure evolutions.

Preempts exposure to known issues, not just by identifying and
resolving them, but by empowering organizations to anticipate
problems and take proactive measures to avoid them.

Matching your network’s capability to your organization’s
needs and goals results in network optimization, which means
achieving and accelerating time-to-value.

Consulting credits provide you with the expertise necessary to
plan your network evolution and ensure the success of network
upgrades, conversions, and migrations to Junos OS.

Significantly reduces the learning curve and helps
organizations keep pace with rapidly changing technologies.
Build and scale technical networking expertise quickly to align
with organizational objectives or IT goals.

Maximize MTTR for mission critical hardware and soware
incidents within highly complex networks.

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