Jenn-Air GLASS DOWNDRAFT COOKTOP User Manual

JENN-AIR GAS ON GLASS

DOWNDRAFT COOKTOP

USE & CARE

GUIDE

TABLE OF CONTENTS

Important Safety Instructions .....................................1-4

Ducting Information........................................................... 4

Using Your Cooktop ......................................................5-7

Care & Cleaning ..............................................................8-9

Troubleshooting ................................................................10

Warranty & Service........................................................... 11

Guide de l’utilisation et d’entretien ............................12

Guía de Uso y Cuidado...................................................26

Form No. A/08/06 Part No. 8111P507-60 ©2006 Maytag Appliances Sales Co. All rights reserved. Litho U.S.A.

Installer: Please leave this guide with this appliance.
Consumer: Please read and keep this guide for

future reference. Keep sales receipt and/or canceled
check as proof of purchase.

Model Number_______________________________
Serial Number _______________________________
Date of Purchase _____________________________
If you have questions, call:

Jenn-Air Customer Assistance
1-800-JENNAIR (1-800-536-6247)
1-800-688-2080 (U.S. TTY for hearing or speech impaired)
(Mon.-Fri., 8 am-8 pm Eastern Time)
Internet: http://www.jennair.com

In our continuing effort to improve the quality and
performance of our cooking products, it may be
necessary to make changes to the appliance without
revising this guide.

For service information, see page 11.

IMPORTANT SAFETY
INSTRUCTIONS

Warning and Important Safety Instructions appearing
in this guide are not meant to cover all possible
conditions and situations that may occur. Common
sense, caution, and care must be exercised when
installing, maintaining, or operating the appliance.

Always contact your manufacturer about problems or
conditions you do not understand.

Recognize Safety Symbols, Words, Labels

WARNING

To ensure proper and safe operation: Appliance

must be properly installed and grounded by a qualified
technician. Do not attempt to adjust, repair, service,
or replace any part of your appliance unless it is
specifically recommended in this guide. All other
servicing should be referred to a qualified servicer.
Have the installer show you the location of the gas
shut off valve and how to shut it off in an emergency.

Always disconnect power to appliance before servicing.

WARNING

If the information in this guide is not followed
exactly, a fire or explosion may result causing
property damage, personal injury or death.

– Do not store or use gasoline or other

flammable vapors and liquids in the vicinity
of this or any appliance.

– IF YOU SMELL GAS:

• Do not try to light any appliance.

• Do not touch any electrical switch.

• Do not use any phone in your building.

• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.

• If you cannot reach your gas supplier, call
the fire department.

– Installation and service must be performed by

a qualified installer, service agency or the gas
supplier.

WARNING

Gas leaks may occur in your system and result in a
dangerous situation. Gas leaks may not be detected
by smell alone. Gas suppliers recommend you
purchase and install an UL approved gas detector.
Install and use in accordance with the manufacturer’s
instructions.

WARNING – Hazards or unsafe practices which
COULD result in severe personal injury or death.

CAUTION

CAUTION – Hazards or unsafe practices which

COULD result in minor personal injury.

Read and follow all instructions before using this
appliance to prevent the potential risk of fire, electric

shock, personal injury or damage to the appliance as a
result of improper usage of the appliance. Use appliance
only for its intended purpose as described in this guide.

1

IMPORTANT SAFETY INSTRUCTIONS

To Prevent Fire or
Smoke Damage

CAUTION

NEVER leave any items on the cooktop. The hot air

may ignite flammable items and may increase
pressure in closed containers which may cause them
to burst.

Be sure all packing materials are removed from the
appliance before operating it.

Keep area around appliance clear and free from
combustible materials, gasoline, and other flammable
vapors and materials.

If appliance is installed near a window, proper
precautions should be taken to prevent curtains from
blowing over burners.

Many aerosol-type spray cans are EXPLOSIVE when
exposed to heat and may be highly flammable. Avoid
their use or storage near an appliance.

Many plastics are vulnerable to heat. Keep plastics
away from parts of the appliance that may become
warm or hot. Do not leave plastic items on the cooktop
as they may melt or soften if left too close to a lighted
surface burner.

To eliminate the hazard of reaching over hot surface
burners, cabinet storage should not be provided directly
above a unit. If storage is provided, it should be limited
to items which are used infrequently and which are
safely stored in an area subjected to heat from an
appliance. Temperatures may be unsafe for some items,
such as volatile liquids, cleaners or aerosol sprays.

Child Safety

CAUTION

NEVER store items of interest to children in cabinets

above an appliance. Children climbing on the
appliance to reach items could be seriously injured.

NEVER leave children alone or unsupervised near the
appliance when it is in use or is still hot.

NEVER allow children to sit or stand on any part of the
appliance as they could be injured or burned.

Children must be taught that the appliance and utensils
on it can be hot. Let hot utensils cool in a safe place, out
of reach of small children. Children should be taught that
an appliance is not a toy. Children should not be allowed
to play with controls or other parts of the unit.

About Your Appliance

WARNING

NEVER use this appliance as a space heater to heat or

warm a room. Doing so may result in carbon monoxide
poisoning and overheating of the oven.

NEVER cover any slots, holes or passages with materi­als such as aluminum foil. Doing so blocks air flow
and may cause carbon monoxide poisoning. Alumi­num foil may also trap heat causing a fire hazard.

NEVER obstruct the flow of combustion and ventila­tion air by blocking the oven vent or air intakes. Doing
so restricts air to the burners and may result in carbon
monoxide poisoning.

A faint gas odor may indicate a gas leak. If a gas odor is
detected, shut off the gas supply to the cooktop. Call
your installer or local gas company to have the possible
leak checked. Never use a match or other flame to

locate a gas leak.

In Case of Fire

Turn off appliance and ventilating hood to avoid
spreading the flame. Extinguish flame then turn on
hood to remove smoke and odor.

• Smother fire or flame in a pan with a lid or cookie

sheet.

• NEVER pick up or move a flaming pan.
Do not use water on grease fires. Use baking soda, a

dry chemical or foam-type extinguisher to smother fire
or flame.

Do not use the cooktop as a storage area for food or
cooking utensils.

Potentially hot surfaces include cooktop, and areas
facing the cooktop.

Cooking Safety

Always place a pan on a surface burner before turning
it on. Be sure you know which knob controls which
surface burner. Make sure the correct burner is turned
on and that the burner has ignited. When cooking is
completed, turn burner off before removing pan to
prevent exposure to burner flame.

Always adjust surface burner flame so that it does
not extend beyond the bottom edge of the pan. An
excessive flame is hazardous, wastes energy and may
damage the appliance, pan or cabinets above the
appliance.

2

IMPORTANT SAFETY INSTRUCTIONS

NEVER leave a surface cooking operation unattended

especially when using a high heat setting or when deep
fat frying. Boilovers cause smoking and greasy
spillovers may ignite. Clean up greasy spills as soon as
possible. Do not use high heat for extended cooking
operations.

NEVER heat an unopened container on the surface
burner. Pressure build-up may cause container to burst
resulting in serious personal injury or damage to the
appliance.

Use dry, sturdy potholders. Damp potholders may cause
burns from steam. Dishtowels or other substitutes
should never be used as potholders because they can
trail across hot surface burners and ignite or get caught
on appliance parts.

Always let quantities of hot fat used for deep fat frying
cool before attempting to move or handle.

Do not let cooking grease or other flammable materials
accumulate in or near the appliance, hood or vent fan.
Clean hood frequently to prevent grease from accumu­lating on hood or filter. When flaming foods under the
hood turn the fan on.

NEVER wear garments made of flammable material or
loose fitting or long-sleeved apparel while cooking.
Clothing may ignite or catch utensil handles.

NEVER cover the downdraft opening with a utensil, pot
holder, or other object while the fan in on high or low.
This will seriously reduce the performance of the
cooktop.

Glass-Ceramic Cooktop

NEVER cook on broken cooktop. If cooktop should

break, cleaning solutions and spillovers may penetrate
the broken cooktop and create a risk of electric shock.
Contact a qualified technician immediately.

Clean cooktop with caution. Some cleaners can produce
noxious fumes if applied to a hot surface. If a wet
sponge, cloth, or paper towel is used on a hot cooking
area, be careful to avoid steam burn.

Never stand on the cooktop.

Utensil Safety

Use pans with flat bottoms and handles that are easily
grasped and stay cool. Avoid using unstable, warped,
easily tipped or loose-handled pans. Also avoid using
pans, especially small pans, with heavy handles as they
could be unstable and easily tip. Pans that are heavy to
move when filled with food may also be hazardous.

Be sure utensil is large enough to properly contain food
and avoid boilovers. Pan size is particularly important in
deep fat frying. Be sure pan will accommodate the
volume of food that is to be added as well as the bubble
action of fat.

To minimize burns, ignition of flammable materials and
spillage due to unintentional contact with the utensil, do
not extend handles over adjacent surface burners.
Always turn pan handles toward the side or back of the
appliance, not out into the room where they are easily
hit or reached by small children.

Never let a pan boil dry as this could damage the
utensil and the appliance.

Only certain types of glass, glass/ceramic, ceramic or
glazed utensils are suitable for cooktop usage without
breaking due to the sudden change in temperature.
Follow manufacturer’s instructions when using glass.

This appliance has been tested for safe performance
using conventional cookware. Do not use any devices
or accessories that are not specifically recommended
in this guide. Do not use eyelid covers for the surface
units or stovetop grills. The use of devices or
accessories that are not expressly recommended in
this manual can create serious safety hazards, result
in performance problems, and reduce the life of the
components of the appliance.

Cleaning Safety

Turn off all controls and wait for appliance parts to cool
before touching or cleaning them. Do not touch the
burner grates or surrounding areas until they have had
sufficient time to cool.

Clean appliance with caution. Use care to avoid steam
burns if a wet sponge or cloth is used to wipe spills on
a hot surface. Some cleaners can produce noxious
fumes if applied to a hot surface.

Important Safety Notice
and Warning

The California Safe Drinking Water and Toxic
Enforcement Act of 1986 (Proposition 65) requires the
Governor of California to publish a list of substances
known to the State of California to cause cancer or
reproductive harm, and requires businesses to warn
customers of potential exposures to such substances.

Users of this appliance are hereby warned that the
burning of gas can result in low-level exposure to
some of the listed substances, including benzene,
formaldehyde and soot, due primarily to the incomplete
combustion of natural gas or liquid petroleum (LP)

3

IMPORTANT SAFETY INSTRUCTIONS

fuels. Properly adjusted burners will minimize
incomplete combustion. Exposure to these substances
can also be minimized by properly venting the burners
to the outdoors.

IMPORTANT NOTICE REGARDING PET BIRDS:

Never keep pet birds in the kitchen or in rooms where
the fumes from the kitchen could reach. Birds have a
very sensitive respiratory system. Fumes released during
an oven self-cleaning cycle may be harmful or fatal to
birds. Fumes released due to overheated cooking oil,
fat, margarine and overheated non-stick cookware may
be equally harmful.

Electrical Connection

Appliances which require electrical
power are equipped with a three-prong
grounding plug which must be

plugged directly into a properly
grounded three-hole 120 volt
electrical outlet.

Always disconnect power to appliance before servicing.

The three-prong grounding plug offers protection
against shock hazards. DO NOT CUT OR REMOVE

THE THIRD GROUNDING PRONG FROM THE
POWER CORD PLUG.

If an ungrounded, two-hole or other type electrical
outlet is encountered, it is the personal responsibility

of the appliance owner to have the outlet replaced
with a properly grounded three-hole electrical
outlet.

Ducting Information

Jenn-Air’s ventilation system is designed to capture
both cooking fumes and smoke from the cooktop
surface. If the system does not, these are some ducting
installation situations to check:

• 6” diameter round or 3
should be used for duct lengths 10’-60’.

Note: Use 5” diameter round ducting if the duct
length is 10' or less.

• No more than three 90° elbows should be used.
Distance between elbows should be at least 18”.

• Recommended Jenn-Air wall cap MUST be used.
Make sure damper moves freely when ventilation
system is operating.

• There should be a minimum clearance of 6” for
cooktop installed near a side wall.

• There should be a minimum clearance of 12” between
the bottom of the wall cap and the ground.

If there is not an obvious improper installation, there
may be a concealed problem such as a pinched joint,
obstruction in the pipe, etc. Installation is the responsi­bility of the installer and questions should be addressed
first by the installer. The installer should very carefully
check the ducting installation instructions.

• Use the Flow Tester Card provided with
your appliance to check the air flow.

1

/4” x 10” rectangular ducting

Save These Instructions for Future Reference

4

USING YOUR COOKTOP

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Surface Controls

CAUTION

• If flame should go out during a cooking operation, turn the
burner off. If a strong gas odor is detected, open a window
and wait five minutes before relighting the burner.

• Be sure all surface controls are set to the OFF position
prior to supplying gas to the cooktop.

• NEVER touch cooktop until it has cooled. Expect some
parts of the cooktop, especially around the burners, to
become warm or hot during cooking. Use potholders to
protect hands.

Surface Control
Knobs

Use to turn on the surface burners. An
infinite choice of heat settings is available
from Lo to Hi. At the Hi setting a detent or
notch may be felt.

BURNER CAP

Pilotless Ignition

Pilotless ignition eliminates the need
for a constant standing pilot light. Each
surface burner has a spark ignitor. Use
care when cleaning around the
surface burner.

If the surface burner does not
light, check if ignitor is broken, soiled
or wet.

PORTS

BURNER BASE

• A clicking (spark) sound will be heard and the burner
will light. (All ignitors will spark when any surface
burner knob is turned on. However, only the selected
burner will light.)

Suggested Heat Settings

The size and type of cookware will affect the heat setting.

SETTINGS USES

Use Hi to bring liquid to a boil, or reach
pressure in a pressure cooker. Always
reduce setting to a lower heat when
liquids begin to boil or foods begin to
cook.

An intermediate flame size is used to
continue cooking. Food will not cook any
faster when a higher flame setting is
used than needed to maintain a gentle
boil. Water boils at the same tempera­ture whether boiling gently or vigorously.

Use Lo to simmer foods, keep foods
warm and melt chocolate or butter.

Some cooking may take place on the
Lo setting if the pan is covered. It is
possible to reduce the heat by rotating
the knob to the OFF position. Be sure
flame is stable.

IGNITOR

Flame-SensingTM Re-Ignition

Your cooktop has sealed gas burners with Flame-Sensing
Re-Ignition. If any burner flame should go out, the system will
automatically spark to re-ignite the burner (all ignitors will
spark when any flame is extinguished, however only the
selected burner will reignite).

If intermittent sparking occurs, increase flame (rotate knob
clockwise) until clicking (spark) sound ceases.

Setting the Controls

Your cooktop has sealed gas burners with automatic
re-ignition. If the burner flame should go out, the system
will automatically spark to re-ignite the burner.

1. Place a pan on the burner grate. (To preserve the grate
finish, do not operate the burners without a pan on the
grate to absorb the heat from the burner flame.)

2. Push in knob and turn immediately counterclockwise to
the desired setting.

TM

Operating During a
Power Failure

1. Hold a lighted match to the desired surface burner head.

2. Push in and turn the control knob slowly to the desired
setting.

CAUTION

• When lighting the surface burners, be sure all of the

controls are in the OFF position. Strike the match first
and hold it in position before turning the knob.

• Do not leave the cooktop unattended when cooking

during a power failure. The automatic re-ignition feature
will not operate during a power failure.

5

USING YOUR COOKTOP

Cooktop at a Glance

MODEL JGD8430

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HIGH

LOW

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FAN OFF

1 2 3 4 5

1. Left front surface burner (5,000 BTUs on Hi, 900 BTUs
on Lo).

2. Left rear surface burner (10,500 BTUs).

3. Vent fan control

4. Right rear surface burner (9,200 BTUs).

5. Right front surface burner (15,000 BTUs).

Sealed Burners

The sealed burners are secured to the cooktop and are not
designed to be removed. Since the burners are sealed into
the cooktop, boilovers or spills will not seep underneath the
cooktop.

However, the burners should be cleaned after each use. The
head portion of the burner is easily removed for cleaning.
(See page 8 for cleaning directions.)

Burner caps must be correctly placed on the burner base for
proper operation of the burner.

High Performance Burner*

There is one high speed burner on your cooktop, located in
right front position. This burner offers higher speed cooking
that can be used to quickly bring water to a boil and for
large-quantity cooking.

Boil performance with the high speed burner is better with
the downdraft fan off. Once boiling begins, turn the
downdraft fan on to capture steam as necessary.

Simmer Burner*

This burner is located in the left front position. The simmer
burner offers a lower BTU flame for:

• Holding delicate sauces warm.

• Melting chocolate or butter.

The “Melt and Hold” performance of the simmer burner can
be enhanced by turning the downdraft fan on.

Always hold food at proper food temperatures. The USDA
recommends food temperatures between 140° - 170° F.

* BTU ratings will vary when using LP gas.

Grease Filter

Install grease filter per
illustration. Unit must not
be operated without first
properly installing filter as
shown.

IMPORTANT: Do not
operate system without
filter. Filter should always

be placed at an angle. As
you face the front of the
cooktop, the top of the
filter should rest against
the left side of the vent
opening. The bottom
should rest against the
right side of the vent
chamber at the bottom.

Note: If the filter is flat against the fan wall, ventilation
effectiveness is reduced.

Burner Grates

The grates must be
properly positioned
before cooking.
Improper installation
of the grates may result
in chipping of the
cooktop. To ensure
proper positioning, insert
the center air grille first.
Make sure the bottom
legs fit into the locators
inside the filter cavity.

Next, put the right and
left side grates in place
so that the tab on the
grate fits over the tab
on the center air grille.

Do not operate the
burners without a
pan on the grate.
The grate’s porcelain
finish may chip without a pan to absorb the heat from
the burner flame.

Although the burner grates are durable, they will gradually
lose their shine and/or discolor, due to the high temperatures
of the gas flame.

6

USING YOUR COOKTOP

LOW

HIGH

FAN OFF

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Notes

• A properly adjusted burner with clean ports will light
within a few seconds. If using natural gas, the flame will
be blue with a deeper blue inner cone.

If the burner flame is yellow or is noisy, the air/gas
mixture may be incorrect. Contact a service technician to
adjust. (Adjustments are not covered by the warranty.)

With LP gas, some yellow tips on the flames are accept­able. This is normal and adjustment is not necessary.

• With some types of gas, you may hear a “popping” sound
when the surface burner is turned off. This is a normal
operating sound of the burner.

• To improve cooking efficiency and to prevent possible
damage to the cooktop or pan, the flame must be ad­justed so it does not extend beyond the edge of the pan.

Ventilation System

The built-in ventilation system
removes cooking vapors, odors and
smoke from foods prepared on your
cooktop.

• To operate the ventilation system,
turn the vent fan knob located at
the center-front of the air grille
clockwise to Low or High.

• The fan can be used to remove
strong odors from the kitchen as
when chopping onions near the fan.

• Never cover the downdraft opening when the fan is on.

Glass-Ceramic Surface

Notes

• Cooktop may emit light smoke and odor the first few
times the cooktop is used. This is normal.

• The glass-ceramic surface may appear discolored when
it is hot. This is normal and will disappear when the
surface cools.

• Glass-ceramic cooktops retain heat for a period of time
after the unit is turned off.

• Do not attempt to lift the cooktop.

Tips to Protect the Glass-Ceramic
Surface

• Before first use, clean the cooktop. (See Cleaning, page 8.)

• Do not allow plastic, sugar or foods with high sugar content
to melt onto the hot cooktop. Should this happen, clean
immediately. (See Cleaning, page 8.)

• Never use cooktop as a work surface or cutting board.

• Do not slide metal pans across a hot surface. The pans may
leave marks which can be difficult to remove or leave
permanent marks. Any marks should be removed promptly.
(See Cleaning, page 8.)

• To prevent scratching or damage to the glass-ceramic top,
do not leave sugar, salt or fats on the cooking area. Wipe
the cooktop surface with a clean cloth or paper towel
before using.

• Never use a soiled dish cloth or sponge to clean the
cooktop surface. A film will remain which may cause stains
on the cooking surface after the area is heated.

• Do not use foil or foil-type containers. Foil may melt onto
the glass. If metal melts on the cooktop, do not use. Call an
authorized Jenn-Air Servicer.

• Do not allow spills to remain on the cooking area or the
cooktop trim for a long period of time.

• Do not use abrasive cleansing powders or scouring pads
which will scratch the cooktop.

• Do not use chlorine bleach, ammonia or other cleansers not
specifically recommended for use on glass-ceramic.

• To retain the appearance of the glass-ceramic gas cooktop,
clean after each use.

7

CARE & CLEANING

Cleaning Procedures

CAUTION

• Be sure appliance is off and all parts are cool before handling
or cleaning. This is to avoid damage and possible burns.

• To prevent staining or discoloration, clean appliance after each use.

• If a part is removed, be sure it is correctly replaced.

* Brand names for cleaning products are registered

trademarks of the respective manufacturers.
** To order direct, call 1-800-JENNAIR
(1-800-536-6247) USA and Canada.

PART PROCEDURE

Burner Grates - • Allow grates to cool. Remove left and right side grates first.
Porcelain on • Wash grates with warm, soapy water and a nonabrasive, plastic scrubbing pad. For stubborn soils, clean
Cast Iron with a soap-filled, nonabrasive pad or Cooktop Cleaning Creme* (Part #20000001)** and a sponge. If soil

remains, reapply Cooktop Cleaning Creme*, cover with a damp paper towel and soak for 30 minutes. Scrub
again, rinse and dry.

• Do not clean in dishwasher or self-cleaning oven.

• Replace grates by placing the air grille first.

Burner Caps Removable Burner Caps
and Sealed • Allow burner to cool. Remove burner cap and wash in soapy water with a plastic scouring pad. For stub-
Gas Burners born soils, clean with a soap-filled, nonabrasive pad or Cooktop Cleaning Creme* (Part #20000001)** and

a sponge.

• Do not clean in dishwasher or self-cleaning oven.

Sealed Gas Burner

• Clean after each use. Allow burner to cool. Clean with soap and plastic scouring pad. For stubborn soils,
clean with a soap-filled, nonabrasive pad.

• Be careful not to get water into the center of the burner.

• Use care when cleaning the ignitor. If the ignitor is wet or damaged the surface burner will not light.

• To ensure even cooking performance, keep burner ports free of food soils/debris.

Cooktop - Never use oven cleaners, chlorine bleach, ammonia or glass cleaners with ammonia. NOTE: Call an authorized
Glass-Ceramic servicer if the glass-ceramic top should crack, break or if metal or aluminum foil should melt on the cooktop.

• Allow the cooktop to cool before cleaning.

• General – Clean cooktop after each use, with a damp paper towel and Cooktop Cleaning Creme* (Part No.

20000001)**. Then, buff with a clean dry cloth.

NOTE: Permanent stains will develop if soil is allowed to cook on by repeatedly using the cooktop when
soiled.

• Heavy Soils or Metal Marks –– Dampen a “scratchless” or “never scratch” scrubber sponge. Apply
Cooktop Cleaning Creme* (Part No. 20000001)** and scrub to remove as much soil as possible. Apply a
thin layer of the creme over the soil, cover with a damp paper towel and let stand 30-45 minutes (2-3
hours for very heavy soil). Keep moist by covering the paper towel with plastic wrap. Scrub again, then buff
with a clean dry cloth.

NOTE: Only use a CLEAN, DAMP “scratchless” pad that is safe for non-stick cookware. The
glass will be damaged if the pad is not damp, if the pad is soiled, or if another type of pad
is used.

• Burned-on or Crusty Soils –– Scrub with a “scratchless” or “never scratch” scouring pad and
Cooktop Cleaning Creme*. Hold a razor blade scraper at 30° angle and scrape any remaining
soil. Then, clean as described above.

• Melted Sugar or Plastic –– Immediately turn burner OFF and allow to cool. Clean
residue with razor blade scraper and Cooktop Cleaning Creme*.

Control Knobs • Remove knobs in the OFF position by pulling up. Do not remove seal under knob.

• Wash, rinse and dry. Do not use abrasive cleaning agents as they may scratch the finish.

• Turn on each burner to be sure the knobs have been correctly replaced.

• Do not clean in the dishwasher.

cont.

8

CARE & CLEANING

PART PROCEDURE

Cooktop- • DO NOT USE ANY CLEANING PRODUCT CONTAINING CHLORINE BLEACH.
Stainless Steel • ALWAYS WIPE WITH THE GRAIN WHEN CLEANING.
(select models) • DO NOT USE ORANGE OR ABRASIVE CLEANERS.

• Daily Cleaning/Light Soil –– Wipe with one of the following - soapy water, white vinegar/water solution,

Formula 409 Glass and Surface Cleaner* or a similar glass cleaner - using a sponge or soft cloth. Rinse
and dry. To polish and help prevent fingerprints, follow with Stainless Steel Magic Spray* (Part No.

20000008)**.

• Moderate/Heavy Soil –– Wipe with one of the following - Bon Ami*, Smart Cleanser*, or Soft Scrub* ­using a damp sponge or soft cloth. Rinse and dry. Stubborn soils may be removed with a damp multi­purpose Scotch-Brite* pad; rub evenly with the grain. Rinse and dry. To restore luster and remove streaks,
follow with Stainless Steel Magic Spray*.

• Discoloration –– Using a damp sponge or soft cloth, wipe with Cameo Stainless Steel Cleaner*. Rinse
immediately and dry. To remove streaks and restore luster, follow with Stainless Steel Magic Spray*.

Ventilation • Air Grille: The air grille lifts off easily. Wipe clean or wash in the sink with mild household
Chamber detergents. To prevent scratching the surface, do not use abrasive cleaners or scrubbing pads.
and Filter • Filter: Turn off ventilation system before removing. The filter is a permanent type and should be cleaned

when soiled. Clean in sink with warm water and detergent.

• Ventilation Chamber: This area, which houses the filter, should be cleaned in the event of spills or
whenever it becomes coated with a film of grease. It can be cleaned with a paper towel, damp cloth, or
sponge and mild household detergent or cleanser.

* Brand names for cleaning products are registered trademarks of the respective manufacturers.

** To order direct, call 1-800-JENNAIR (1-800-536-6247) USA and Canada.

9

TROUBLESHOOTING

PROBLEM SOLUTION

Surface burner fails to light. • Check to be sure plug is securely inserted into receptacle.

• Check or re-set circuit breaker. Check or replace fuse.

• Check power supply.

• Check to be sure burner is correctly rated for your kind of gas.

• Check to be sure burner ports or ignition ports are not clogged.

• Check to be sure ignitor is dry and clicking. Burner will not light if ignitor is damaged,
soiled or wet. If ignitor doesn’t click, turn control knob OFF.

• Check to be sure burner cap is correctly seated on the burner base.

Surface burner flame lifts • Check to be sure a pan is sitting on the grate above.
off ports. • Contact an authorized Jenn-Air servicer.

The flame is uneven. • Burner ports may be clogged.

• Flame may need to be adjusted. Contact an authorized Jenn-Air servicer.

Surface burner flame is • Some yellow tips on the flame are acceptable when using LP gas.
yellow in color. • Contact an authorized Jenn-Air servicer.

Glass-ceramic surface 1. Tiny scratches or abrasions.
shows wear. • Make sure cooktop and pan bottom are clean. Do not slide glass or metal pans

across top. Make sure pan bottom is not rough. Use the recommended
cleaning agents. See page 8.

2. Metal marks.

• Do not slide metal pans across top. When cool, clean with Cooktop Cleaning
Creme. See page 8.

3. Brown streaks and specks.

• Remove spills promptly. Never wipe with a soiled cloth or sponge. Make sure
cooktop and pan bottom are clean.

4. Areas with a metallic sheen.

• Mineral deposits from water and food. Use recommended cleaning agents.
See page 8.

5. Pitting or flaking.

• Remove sugary boilovers promptly. See page 8.

Ventilation system is not • Check on cross ventilation in room or make up air.
capturing smoke efficiently. • Excessive amount of smoke is being created.

• Outside wall cap may be trapped shut.

• Cooktop may be improperly installed; check ducting information. See pg. 4.

Burner base has some The burner base and glass interface has been engineered for a lifetime of service.
limited movement. Some limited movement is intended if excessive force is applied.

• Limit burner movement by holding burner head while cleaning.

• Do not use excessive force to clean.

• Do not tighten fasteners.

• Do not attempt to reorient burner heads.

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WARRANTY & SERVICE

Full One Year Warranty - Parts and Labor

For one (1) year from the original retail purchase date,
any part which fails in normal home use will be repaired
or replaced free of charge.

Please Note: This full warranty applies only when the
appliance is located in the United States or Canada.
Appliances located elsewhere are covered by the limited
warranties only, including parts which fail during the
first year.

Limited Warranties - Parts Only

Second Through Fifth Year - From the original

purchase date, parts listed below (If applicable to the
appliance purchased) which fail in normal home use
will be repaired or replaced free of charge for the part
itself, with the owner paying all other costs, including
labor, mileage and transportation, trip charge and
diagnostic charge, if required.

• Touch pad and microprocessor

• Magnetron tube

• Glass-ceramic Cooktop: Due to thermal
breakage

• Electric Heating Elements: Surface, broil and
bake elements on electric cooking appliances.

• Electronic Controls

• Sealed Gas Burners

What is Not Covered By These Warranties

1. Conditions and damages resulting from any of the following:

2. Warranties are void if the original serial numbers have been removed, altered,

3. Light bulbs.

4. Products purchased for commercial or industrial use.

5. The cost of service or service call to:

6. Consequential or incidental damages sustained by any person as a result of

If You Need Service

First see the Troubleshooting section in your Use and Care Guide or call
Maytag Services, LLC, Jenn-Air Customer Assistance at 1-800-JENNAIR
(1-800-536-6247) U.S.A. and Canada.

a. Improper installation, delivery, or maintenance.
b. Any repair, modification, alteration, or adjustment not authorized by

the manufacturer or an authorized servicer.
c. Misuse, abuse, accidents, unreasonable use, or acts of God.
d. Incorrect electric current, voltage, or supply.
e. Improper setting of any control.

or cannot be readily determined.

a. Correct installation errors.
b. Instruct the user on the proper use of the product.
c. Transport the appliance to the servicer and back.

any breach of these warranties. Some states do not allow the exclusion or
limitation of consequential or incidental damages, so the above exclusion may
not apply.

Canadian Residents

This warranty covers only those appliances installed in
Canada that have been listed with Canadian Standards
Association unless the appliances are brought into
Canada due to transfer of residence from the United
States to Canada.

The specific warranties expressed above are the ONLY
warranties provided by the manufacturer. This warranty
gives you specific legal rights, and you may also have
other rights that vary from state to state.

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
IMPLIED WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY
LAW. MAYTAG CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND
PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON
THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY STATE TO STATE
OR PROVINCE TO PROVINCE.

Use and Care guides, service manuals and parts information are available from
Maytag Services, LLC, Jenn-Air Customer Assistance.

To Obtain Warranty Service

To locate an authorized service company in your area, contact the dealer from
whom your appliance was purchased or call Maytag Services, LLC, Jenn-Air
Customer Assistance. Should you not receive satisfactory warranty service, call
or write:
Maytag Services, LLC
Attn: CAIR® Center

P.O. Box 2370, Cleveland, TN 37320-2370

U.S. and Canada 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call 1-800-688-2080.

Note:

Assistance about a service problem, please include the following:
a. Your name, address and telephone number;

b. Model number and serial number of your appliance;
c. Name and address of your dealer and date appliance was purchased;
d. A clear description of the problem you are having;
e. Proof of purchase.

When contacting Maytag Services, LLC, Jenn-Air Customer

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