JBL BAR 500 User Manual

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Page 1

BAR 500

OWNER’S MANUAL

Page 2

IMPORTANT SAFETY INSTRUCTIONS

Verify Line Voltage Before Use

The JBL BAR 500 (soundbar and subwoofer) has been designed for use with 100-240 volt, 50/60 Hz AC current. Connection to a line voltage other than that for which your product is intended

can create a safety and re hazard and may damage the unit. If you have any questions about the voltage requirements for your specic model or about the line voltage in your area, contact your retailer or customer service representative before plugging the

unit into a wall outlet.

Do Not Use Extension Cords

To avoid safety hazards, use only the power cord supplied

with your unit. We do not recommend that extension cords be

used with this product. As with all electrical devices, do not run power cords under rugs or carpets, or place heavy objects on

them. Damaged power cords should be replaced immediately by an authorized service center with a cord that meets factory specications.

Handle the AC Power Cord Gently

When disconnecting the power cord from an AC outlet, always pull the plug; never pull the cord. If you do not intend to use this speaker for any considerable length of time, disconnect the plug from the AC outlet.

Do Not Open the Cabinet

There are no user-serviceable components inside this product. Opening the cabinet may present a shock hazard, and any modication to the product will void your warranty. If water accidentally falls inside the unit, disconnect it from the AC power source immediately, and consult an authorized service center.

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TABLE OF CONTENTS

English

IMPORTANT SAFETY INSTRUCTIONS 2

1. INTRODUCTION 4

2. WHAT’S IN THE BOX 5

3. PRODUCT OVERVIEW 6

3.1 SOUNDBAR 6

3.2 SUBWOOFER 6

3.3 REMOTE CONTROL 7

4. PLACE 8

4.1 DESKTOP PLACEMENT 8

4.2 WALL-MOUNTING 8

5. CONNECT 9

5.1 CONNECTION WITH YOUR TV AND DIGITAL DEVICES 9

5.2 BLUETOOTH CONNECTION 11

5.3 CONNECTION WITH YOUR HOME NETWORK 11

8. SOUND SETTINGS 19

8.1 AUDIO SYNC 19

8.2 SMART MODE 19

8.3 PUREVOICE DIALOGUE ENHANCEMENT TECHNOLOGY 19

9. RESTORE FACTORY SETTINGS 20

10. SOFTWARE UPDATE 20

11. RE-CONNECT THE SUBWOOFER 21

12. PRODUCT SPECIFICATIONS 22

13. TROUBLESHOOTING 23

14. TRADEMARKS 24

15. OPEN SOURCE LICENSE NOTICE 25

6. SETUP 12

6.1 CONNECT THE SUBWOOFER 12

6.2 3D SURROUND SOUND 13

7. PLAY 14

7.1 POWER-ON/AUTO STANDBY/AUTO WAKEUP 14

7.2 PLAY FROM THE TV SOURCE 15

7.3 PLAY FROM THE HDMI IN SOURCE 15

7.4 PLAY FROM THE BLUETOOTH SOURCE 16

7.5 PLAY THROUGH THE JBL ONE APP 16

7.6 PLAY THROUGH CHROMECAST BUILT-IN 17

7.7 PLAY THROUGH AIRPLAY 17

7.8 PLAY THROUGH AMAZON MUSIC 17

7.9 MULTI-ROOM PLAYBACK 18

www.jbl.com

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1. INTRODUCTION

Thank you for purchasing the JBL BAR 500 (soundbar and

subwoofer) which is designed to bring an extraordinary 3D sound experience to your home entertainment system. We encourage you to take a few minutes to read through this manual, which

describes the product and includes step-by-step instructions for setting up and getting started.

To make the most of product features and support, you may need to update the product software through the Internet or the USB connector in the future. Refer to the software update section in this manual to ensure that your product has the latest software.

Designs and specications are subject to change without notice. If you have any questions about the soundbar, installation or operation, please contact your retailer or customer service representative, or visit our website: www.jbl.com.

JBL One app

With the JBL One app, you can

• easily complete product setup;

• connect *music streaming services;

• discover new music with integrated music services;

• use one button to access your preset playlist and speaker

settings;

• access software updates when they are available.

JBL One

For more information, see “5.3 Connection with your home

network” and “7.5 Play through the JBL One app”.

NOTES:

– *Subscription may be needed and not provided by the JBL One app.

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English

2. WHAT’S IN THE BOX

Unpack the box carefully and ensure that the following parts are included. If any part is damaged or missing, do not use it and contact your retailer or customer service representative.

Soundbar

Subwoofer

Remote control (with 2 AAA batteries)

HDMI cable (1.2 m/3.9 ft.)

Wall-mounting kit

x 2

Product information & wall-mounting template

(AAA)

Power cord*

x 2

* Power cord quantity and plug type vary region.

www.jbl.com

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3. PRODUCT OVERVIEW

3.1.2 Rear connectors

3.1 Soundbar

3.1.1 Controls

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1) (Source)

• Switch on

• Select a sound source: TV (default, for audio input from TV connection where the HDMI OUT (TV ARC/ TV eARC) connector is prioritized over the OPTICAL

connector), Bluetooth or HDMI IN

2) / (Volume)

• Switch on

• Decrease or increase the volume

• Press and hold to decrease or increase the volume

continuously

• Press the two buttons together to mute or unmute

3) Status indicator

System:

Regular flashing (white) System startup

Fast flashing (white) Software updating in progress

Solid (amber) Restoring factory settings

Network connection:

Slow breathing (white)

Solid (green)

Solid (white) Network connected

Solid (yellow) Weak Wi-Fi connection

4) Microphone

• For sound calibration

Entering Wi-Fi setup mode, or network disconnected

Soundbar discovered by the JBL One app

1 2 3 4

1) POWER

• Connect to power (with the supplied power cord)

2) USB

• USB connector for software update

• Connect to a USB storage device for MP3 le playback

(for US version only)

3) ETHERNET

• Connect to your home network through an Ethernet

cable

4) HDMI IN

• Connect to the HDMI output on your digital device

5) TV connectors

HDMI OUT (TV ARC/ TV eARC)

• Connect to the HDMI ARC / HDMI eARC input on

your TV

OPTICAL

• Connect to the optical output on your TV or digital device

3.2 Subwoofer

5) Status display

• Connection status indicator

Solid (white) Connected to the soundbar

Fast ﬂashing (white) Pairing mode

Slow ﬂashing (white)

Solid (amber) Standby mode

Reconnecting or exiting the pairing mode

2) Power connector

• Connect to power (with the supplied power cord)

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English

3.3 Remote control

5) (Moment)

• Press to directly access the playlist or speaker settings

that you have personalized in the JBL One app

6) (Playback controls during the music streaming over JBL

One app, Chromecast built-in™, AirPlay, Alexa or Bluetooth)

• Single press: Pause or resume playback

• Double press: Next track

• Triple press: Previous track

7) /

• Increase or decrease the volume

• Press and hold to increase or decrease the volume

continuously.

8) (Mute)

• Mute/unmute

3.3.1 App-enabled control

With the JBL One app on your Android and iOS device, you can do the following:

• Wi-Fi setup;

• Audio calibration & demo;

• Personalize audio settings;

• Manage and control device;

• Music service integration;

• Additional features.

• Switch on or to standby

2) Source selectors

• Select the TV source (default, for audio input from TV

connection where the HDMI OUT (TV ARC/ TV eARC) connector is prioritized over the OPTICAL connector)

(Bluetooth)

• Select the Bluetooth source

• Press and hold to connect a Bluetooth device

HDMI

• Select the HDMI IN source

3) Sound effect buttons

• Switch the virtual Dolby Atmos® sound effects on or off

(Default: on)

• Select the bass level for subwoofer: 1/2/3 (default)/4/5

4) CALIBR

• Press to start sound calibration

www.jbl.com

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4. PLACE

4.1 Desktop placement

Place the soundbar and subwoofer on a at and stable surface. Make sure that the subwoofer is at least 3 ft (1 m) away from the soundbar, and 4” (10 cm) away from a wall.

4.2 Wall-mounting

> 4 m / 13 ft

>10 cm / 4”

1-6 m/3-20 ft

>5cm / 2”

2.5-3. 0 m / 8.2- 9.8 ft

NOTES:

– The power cord shall be properly connected to power. – Do not place any objects on the top of the soundbar or subwoofer. – Make sure that the distance between the subwoofer and the

soundbar is less than 20 ft (6 m).

1a)

≤8 mm/0.31"

≥30 mm/1.18"

> 50 mm/2’’

708 mm/27.87’’

1b)

4mm/0.16"

1c)

1. Preparation:

a) With a minimum distance of 2” (50mm) from your TV, stick

the supplied wall-mounting template to a wall by using

adhesive tapes.

b) Use your ballpen tip to mark the screw holder location.

Remove the template.

c) On the marked location, drill a 4 mm/0.16” hole.

2. Install the support for wall-mounting bracket.

3. With the screw, fasten the wall-mounting bracket onto the

bottom of the soundbar.

4. Mount the soundbar.

NOTES:

– Make sure that the wall can support the weight of the soundbar. – Install on a vertical wall only. – Avoid a location under high temperature or humidity. – Before wall-mounting, make sure that cables can be properly

connected between the soundbar and external devices.

– Before wall-mounting, make sure that the soundbar is unplugged

from power. Otherwise, it may cause an electric shock.

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5. CONNECT

5.1 Connection with your TV and digital devices

For audio playback through the soundbar, connect the soundbar

with your TV through the supplied HDMI cable or an optical cable

(sold separately).

An HDMI connection supports digital audio and video with a single connection. HDMI connectivity is the best option for your

soundbar.

5.1.1 TV (HDMI ARC / eARC)

(Recommended connection for the best Dolby Atmos experience)

HDMI (ARC)

HDMI OUT

(TV ARC/TV eARC)

1. Connect the soundbar with the HDMI IN (ARC / eARC)

connector on your TV by using the supplied HDMI cable.

• On your TV, check that HDMI-CEC and HDMI ARC have

been enabled. Refer to the owner’s manual of your TV for more information.

2. Use an HDMI cable (V2.0 or later) to connect the soundbar with your digital device, such as a set-top box, DVD/Blu-ray player or game console.

• On your digital device, check that HDMI-CEC has been

enabled. Refer to the owner’s manual of your digital device for more information.

• On your digital device, select “Bitstream” or “Raw data”

in the audio output settings for the best Dolby Atmos experience.

3. To play audio from the digital device connected to the soundbar, select HDMI on the remote control.

NOTES:

– If your TV does not support HDMI eARC, make sure that you

connect your digital device through the HDMI IN connector on the soundbar instead of your TV. Otherwise, the Dolby Atmos information cannot pass through the HDMI (ARC) connectors from the TV to the soundbar.

HDMI IN

HDMI OUT

HDMI IN

www.jbl.com

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5.1.2 TV (HDMI eARC)

5.1.3 OPTICAL

HDMI (eARC)

HDMI IN

HDMI OUT

(TV ARC/TV eARC)

OPTICAL

HDMI IN

HDMI OUT

OPTICAL

1. Connect the soundbar with the HDMI IN (eARC) connector

on your TV by using the supplied HDMI cable.

• On your TV, check that HDMI-CEC and HDMI eARC have

been enabled. Refer to the owner’s manual of your TV for more information.

2. Use an HDMI cable (eARC compatible, V2.0 or later) to connect your TV with your digital device, such as a streaming device, set-top box, DVD/Blu-ray player or game console.

• On your digital device, check that HDMI-CEC has been

enabled. Refer to the owner’s manual of your digital device for more information.

• On your TV and digital device, select “Bitstream” or “Raw

data” in the audio output settings for the best Dolby Atmos experience.

3. To play audio from the digital device connected to your TV, select TV on the remote control.

NOTES:

– With the Virtual Dolby Atmos design, the Dolby surround upmixer

of the soundbar can expand the legacy channel-based audio of Dolby Digital format, including 5.1 and 7.1 content, and provide an immersive 3D Atmos experience.

1. Connect the soundbar with your TV by using an optical cable.

2. Use an HDMI cable (V2.0 or later) to connect your TV with your

digital device, such as a streaming device, set-top box, DVD/ Blu-ray player or game console.

3. To play audio through the optical cable, select TV on the

remote control.

NOTES:

– * The HDMI cable (for digital device connection) and the optical cable

are sold separately.

– Full compatibility with all HDMI-CEC devices is not guaranteed. – When both HDMI ARC and optical cables are connected to the

soundbar for audio input from TV connection, the HDMI ARC

connection is prioritized.

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JBL One

5.2 Bluetooth connection

Through Bluetooth, connect the soundbar with your Bluetooth

device, such as a smartphone, tablet and laptop.

BT PAIRING

< 10 m / 33 ft

Settings Bluetooth

Bluetooth

DEVICES

JBL Bar 500_xxxx

Now Discoverable

5.2.1 Connect a Bluetooth device

1. To select Bluetooth source, press on the soundbar or on

the remote control.

→ “BT PAIRING”: Ready for BT pairing

2. On your Bluetooth device, enable Bluetooth and search for

“JBL BAR 500_xxxx” within three minutes.

→ Successful connection: The device name is displayed

if your device is named in English. A conrmation tone

is heard.

Connected

NOTES:

– The Bluetooth connection will be lost if the distance between the

soundbar and Bluetooth device exceeds 33 ft (10 m).

– Electronic devices may cause radio interference. Devices that

generate electromagnetic waves must be kept away from the Soundbar, such as microwaves and wireless LAN devices.

5.3 Connection with your home network

Through Wi-Fi or an Ethernet cable, connect the soundbar to

your home network. With the JBL One app and the supported streaming services (Chromecast built-in, AirPlay and Alexa), the soundbar allows you to stream audio on smartphones or tablets

through the soundbar speakers.

1. On the soundbar, enter the Wi-Fi setup mode:

• Press any button to switch on (See “7.1 Power-on/Auto

standby/Auto wakeup”).

→ If the soundbar has not been connected to a network,

the screen shows “HELLO” and then, “SETUP WIFI”.

→ To re-enter the Wi-Fi setup mode, press and hold

and until “SETUP WIFI” is displayed.

2. On your Android or iOS device, add the soundbar to your

home Wi-Fi network.

a) Connect your Android or iOS device to your home Wi-Fi

network. Download the JBL One app.

b) Follow the app instructions to complete setup.

5.2.2 To reconnect the last paired device

Your Bluetooth device is retained as a paired device when the soundbar goes to standby mode. Next time you switch to the

Bluetooth source, the soundbar reconnects the last paired

device automatically.

5.2.3 To connect to another Bluetooth device

1. In the Bluetooth source, press and hold on the soundbar or on the remote control until “BT PAIRING” is displayed.

→ The soundbar enters the Bluetooth pairing mode.

2. Follow the Step 2 under “5.2.1 Connect a Bluetooth device”.

• If the device has ever been paired with the soundbar, rst

unpair “JBL BAR 500_xxxx” on the device.

< 10 m / 33 ft

SETUP WIFI

JBL BAR 500_xxxx

JBL One

SETUP WIFI

www.jbl.com

1111

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3. If necessary, use an Ethernet cable to connect the soundbar to your home network.

• Make sure that you connect to the same network as you

did during the setup.

6. SETUP

6.1 Connect the subwoofer

NOTES:

– On your Android or iOS device, you can name the soundbar in the

JBL One app.

– On your iOS device, add the soundbar to the Apple Home app and

manage it together with other AirPlay 2-compatible speakers.

– On your iOS device, if the soundbar has been added to your home

Wi-Fi network, you can start AirPlay streaming from an AirPlaycompatible app (See “7.7 Play through AirPlay”).

– Availability of online music streaming services varies by country. – Some features require subscriptions or services not available in all

countries.

LOAD

HELLO

1. Connect the soundbar to power by using the supplied power cord.

→ The screen on the soundbar shows “LOAD” and then,

“HELLO”.

2. Connect the subwoofer to power by using the supplied power cord.

→ The subwoofer is connected to the soundbar automatically.

Connected: turns solid white.

NOTES:

– Use the supplied power cords only. – Before connecting to power, make sure that you have completed

all other connections (See “5.1 Connection with your TV and digital

devices”).

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6.2 3D surround sound

6.2.1 Sound calibration

Optimize your 3D surround sound experience for your unique listening environment.

CALIBRATION

6.2.2 Dolby Atmos®

With the virtual Dolby Atmos, enjoy height sound effects when you play movies in the TV/HDMI IN source.

ON ATMOS

OFF ATMOS

PRESS AGAIN TO CONFIRM

CALIBRATING

DONE

1. On the remote control, press CALIBR to start calibration.

→ “CALIBRATION” is displayed on the soundbar.

2. When “PRESS AGAIN TO CONFIRM” is displayed, press CALIBR again.

→ Countdown starts from 5 to 1. → Calibration tone is heard. Audio calibration starts.

“CALIBRATING”: Calibration in progress “DONE”: Calibration completed successfully

1. Connect and play your Blu-ray player or streaming device through the HDMI ARC/HDMI eARC connector and the HDMI connector. (See “5.1 Connection with your TV and digital

devices”).

2. Press on the remote control to switch on or off the height

sound effects (Default: on).

→ The screen on the soundbar shows “ON ATMOS” or

“OFF ATMOS”.

NOTES:

– Switch off the ATMOS effects, if you prefer not to have any height

sound effects during your viewing or listening.

– The ATMOS effects are available in Dolby audio content only.

NOTES:

– During sound calibration, all buttons on the remote control are

disabled except for .

www.jbl.com

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6.2.3 Bass adjustment

You can make bass adjustment as needed.

LVL2

7. PLAY

7.1 Power-on/Auto standby/Auto wakeup

HELLO

LVL3

LVL4

LVL1

LVL5

• On the remote control, press to switch between bass

levels.

→ “LVL1” to “LVL5” is displayed (Default: “LVL3”).

7.1.1 Switch on

• To switch on, press any button on the soundbar, or on the

remote control.

→ “HELLO” is displayed. → The subwoofer is reconnected to the soundbar

automatically. Connected: turns solid white.

7.1.2 Auto standby

If the soundbar is inactive for more than 10 minutes, it will switch to standby mode automatically. “STDBY” is displayed. The subwoofer also goes to standby, and turns solid amber.

Next time you switch on the soundbar, it returns to the last

selected source.

7.1.3 Auto wakeup

In standby mode, the soundbar will wake up automatically when

• the soundbar is connected to your TV through the HDMI

ARC/eARC connection and your TV is switched on;

• the soundbar is connected to your TV through the HDMI

ARC/eARC connection and through the HDMI connection, is also connected to your digital device such as a set-top box, DVD/Blu-ray player or game console, and your digital device

is switched on;

• the soundbar is connected to your home network and audio

is streamed to the soundbar through the music streaming services over JBL One app, Chromecast built-in, AirPlay or Alexa.

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7.2 Play from the TV source

With the soundbar connected, you can enjoy TV audio from the

soundbar speakers.

HDMI eARC/ HDMI ARC

OPTICAL

1. Make sure that your TV is set to support external speakers and the built-in TV speakers are muted. Refer to the owner’s manual of your TV for more information.

2. Make sure that the soundbar has been properly connected

to your TV (See “5.1 Connection with your TV and digital

devices”).

3. To select the TV source, press on the soundbar or TV on

the remote control.

→ “TV”: The TV source is selected.

• In the factory settings, the TV source is selected by default.

NOTES:

– If the soundbar is connected to your TV through both an HDMI cable

and an optical cable, the HDMI cable source is selected for the TV

connection.

2. Point your TV remote control at the soundbar. Follow the

screen instructions to operate the buttons on your TV remote

control:

• When any one of “POWER”, “VOL+”, “VOL-”, or “MUTE” is displayed on the soundbar, press the desired

button on your TV remote control.

→ “DONE”: The functions of the soundbar button are

learnt by your TV remote control buttons.

→ The soundbar returns to the last selected source.

• To stop and exit the TV remote control learning mode, press and hold and on the soundbar until “EXIT LEARNING” is displayed.

→ The learnt functions are discarded.

NOTES:

– The soundbar will exit the TV remote control learning mode

automatically if no action is taken for 30 seconds. The learnt

functions are discarded.

7.3 Play from the HDMI IN source

With the soundbar connected as shown, your digital device can

play video on your TV and audio from the soundbar speakers.

HDMI (ARC)

HDMI OUT

(TV ARC/TV eARC)

HDMI IN

7.2.1 TV remote control setup

To use your TV remote control for both your TV and the soundbar, check that your TV supports HDMI-CEC. If your TV does not support HDMI-CEC, follow the steps under “TV remote control IR

learning”.

HDMI-CEC

If your TV supports HDMI-CEC, enable the functions as instructed in your TV user manual. You can control the volume +/-, mute/ unmute, and power on/standby functions on your soundbar through the TV remote control.

TV remote control IR learning

Through IR learning, your Infra-red TV remote control can learn some commands of the soundbar.

1. On the soundbar, press and hold and until “LEARNING” is displayed.

→ You enter the TV remote control learning mode.

HDMI OUT

...

1. Make sure that the soundbar has been properly connected to

your TV and digital device (See “5.1 Connection with your TV

and digital devices”).

2. Switch on your digital device.

→ Your TV and the soundbar wake up from standby mode

and switch to the input source automatically.

• To select the HDMI IN source on the soundbar, press on the soundbar or HDMI on the remote control.

3. Switch your TV to standby mode.

→ The soundbar and source device are switched to standby mode.

NOTES:

– Full compatibility with all HDMI-CEC devices is not guaranteed.

www.jbl.com

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7.4 Play from the Bluetooth source

Through Bluetooth, stream audio play on your Bluetooth device

to the soundbar.

JBL One

JBL BAR 500_xxxx

< 10 m / 33 ft

× 1

×2

×3

1. Check that the soundbar has been properly connected to your

Bluetooth device (See “5.2 Bluetooth connection”).

2. To select the Bluetooth source, press on the soundbar or

on the remote control.

3. Start audio play on your Bluetooth device.

• Alternatively, press on the remote control to control

playback.

4. Adjust the volume on the soundbar, remote control or your Bluetooth device.

7.5 Play through the JBL One app

Through the JBL One app, stream audio from online music services to the soundbar.

1. On the soundbar,

• Check that the soundbar has been properly connected to

your home network (See “5.3 Connection with your home

network”).

2. On your Android or iOS device,

a) Check that your Android or iOS device has been

connected to the same network as the soundbar.

b) Launch the JBL One app, browse available *music

streaming services to select music, and then, start music streaming to the connected soundbar.

• Use the search box to discover music with the

integrated music library of available music services.

MUSIC SERVICE

3. To exit from the music playback, switch to other sources.

NOTES:

– *Subscription may be needed and not provided by the JBL One app.

Access your presets with the (Moment) button

By pressing on the remote control, you can access the playlist and speaker settings that you have personalized on the JBL One app.

1. On the JBL One app,

• personalize the (Moment) feature.

JBL One

JBL BAR 500_xxxx

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2. On the soundbar,

• Press on the remote control to access the personalized playlist and speaker settings.

MOMENT

7.6 Play through Chromecast built-in

Through Chromecast built-in, stream audio on your Android or

iOS device to the soundbar.

1. On the soundbar,

• Check that the soundbar has been properly connected to

your home network (See “5.3 Connection with your home

network”).

2. On your Android or iOS device,

a) Check that your Android or iOS device has been

connected to the same network as the soundbar.

b) Launch the JBL One app, and check that you have enabled

the streaming service of Chromecast built-in.

c) On a Chromecast-enabled app, play music, tap the cast

icon and select the connected soundbar.

CHROMECAST

3. To exit from the music playback, switch to other sources.

7.7 Play through AirPlay

Through AirPlay, stream audio on your iOS device to the soundbar.

1. On the soundbar,

• Check that the soundbar has been properly connected to

your home network (See “5.3 Connection with your home

network”).

2. On your iOS device,

a) Check that your iOS device has been connected to the

same network as the soundbar.

b) To enter the Control Center on an iOS device, swipe

down from the upper right corner. Tap to select the connected soundbar and then, start audio streaming from an app.

JBL One

JBL BAR 500_xxxx

JBL Bar 500_xxxx

AIRPLAY

3. To exit from the music playback, switch to other sources.

7.8 Play through Amazon Music

With the soundbar connected to Alexa, you can stream music from the Amazon Music library to the soundbar.

1. On the soundbar,

• Check that the soundbar has been properly connected to

your home network (See “5.3 Connection with your home

network”).

www.jbl.com

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2. On your Android or iOS device,

a) Check that your Android or iOS device has been

connected to the same network as the soundbar.

b) Launch the JBL One app, and check that you have

enabled the streaming service of Amazon Alexa.

7.9 Multi-room playback

With the multi-room playback, you can stream music on your Android or iOS device to multiple Chromecast-enabled/ AirPlay / Alexa speakers.

JBL One

JBL BAR 500_xxxx

3. Launch the Amazon Alexa app to start music playback.

Play

ALEXA MRM

• Open the Amazon Music app to access the Amazon

Music library.

• Make sure that you start music playback from the same

Alexa account that you have enabled in the JBL One app. Refer to the Amazon Alexa app for more details.

7.9.1 Chromecast built-in

1. Through the Google Home app, connect multiple Chromecastenabled speakers to the same network, assign them to multiple rooms, and create groups as needed.

2. Run a Chromecast-enabled app on your smartphone or tablet.

3. Play music. Press and select the grouped speakers.

NOTES:

– To create a multi-room speaker group in the Google Home app,

make sure that you have connected all the speakers to the same home network and have used the same Google login account. Refer to the Google Home app for more details.

– Depending on the bandwidth of your local network, you can stream

music to up to 6 Chromecast-enabled speakers.

7.9.2 AirPlay

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NOTES:

– The soundbar can support audio streaming and cannot support

video streaming.

– During playback through Chromecast built-in, AirPlay or Alexa, music

playback pauses on the current connected device when you start

music playback on a second connected device.

– When the soundbar switches between your home Wi-Fi and wired

network during AirPlay, music playback pauses and will resume in a few minutes, depending on the bandwidth condition of broadband. For the connection to your home wired network, see “5.3

Connection with your home network”.

JBL Bar 500_xxxx

JBL Bar 300_xxxx

1. On an iOS device, enter the Control Center.

2. Tap to select multiple connected speakers as needed.

3. Start music streaming from an app.

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7.9.3 Alexa MRM: Multi-Room Music

1. Check that you have enabled the streaming service of Amazon Alexa on the soundbar through the JBL One app.

JBL One

2. Through the Amazon Alexa app, create a Multi-room Music group for the soundbar. Refer to the Amazon Alexa app for more information.

JBL BAR 500_xxxx

DEVICES

Combine speakers

DevicesDevices

8. SOUND SETTINGS

8.1 Audio sync

With the audio sync function, you can synchronize audio and

video to make sure that no delay is heard from your video content.

1. On the remote control, press and hold TV for more than three

seconds and then, press .

→ “SYNC” is displayed.

2. Within ve seconds, press or on the remote control to

adjust the audio delay and match with video.

→ The audio sync timing is displayed.

8.2 Smart mode

With the smart mode enabled by default, you can enjoy TV programs with rich sound effects. For TV programs such as

news and weather forecasts, you can reduce sound effects by

disabling the smart mode and switching to the standard mode.

Smart mode: EQ settings and JBL Surround Sound are applied for rich sound effects.

Standard mode: The preset EQ settings are applied for standard sound effects.

To disable the smart mode, do the following:

• On the remote control, press and hold for more than three

seconds and then, press .

→ You switch to another mode. “OFF SMART MODE”: The

standard mode is enabled.

→ Next time you switch on the soundbar, the smart mode is

enabled again automatically.

Amazon Echo device

ALEXA MRM

NOTES:

– To create a multi-room music group in the Amazon Alexa app, make

sure that you have connected all the devices to the same home network and have used the same Alexa login account. Refer to the Amazon Alexa app for more details.

8.3 PureVoice dialogue enhancement technology

By taking advantage of the PureVoice dialogue enhancement technology, the PureVoice allows you to enhance vocal clarity and easily hear and understand speech.

By default, the PureVoice is enabled if you play movies from the

TV/ HDMI IN source; and the PureVoice is disabled if you stream music over Bluetooth, Chromecast built-in, Alexa and AirPlay.

To disable or enable the PureVoice mode,

• On the remote control, press and hold for more than ve

seconds and then, press .

→ “OFF PUREVOICE”: The Purevoice is disabled. → “ON PUREVOICE”: The PureVoice is enabled.

→ Next time you switch on the soundbar, the Purevoice is

enabled again automatically.

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9. RESTORE FACTORY SETTINGS

10. SOFTWARE UPDATE

By restoring the default settings dened at factories, you remove all your personalized settings from the soundbar.

• On the soundbar, press and hold , and for more than

5 seconds.

→ “RESET” is displayed. → The soundbar restarts.

For optimal product performance and your best user experience, JBL may offer software updates for the soundbar system in the future. Please visit www.jbl.com or contact JBL call center to receive more information about downloading update les.

Updating online

• Connect the soundbar to your home network. Updating

online happens automatically if software updates are

available.

→ “WAIT”: Software updating in progress → “DONE”: Software updating completed

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Updating through a USB storage device

Software update ﬁles

USB

CHECKING UPDATE

1. Check that you have saved the software update le to the root directory of a USB storage device.

• Make sure that your USB storage device meets the

following requirements:

- Maximum capacity: 64 GB

- File system: FAT32

2. Connect the USB device.

→ “USB” is displayed.

3. To enter the software update mode, press and on the soundbar.

→ “CHECKING UPDATE” is displayed. → “WAIT”: Software updating in progress → “DONE”: Software updating completed

11. RE-CONNECT THE SUBWOOFER

The soundbar and subwoofer are paired at the factory. After

power-on, they are paired and connected automatically. In some special cases, you may need to pair them again.

SUB PAIRING

To re-enter the subwoofer pairing mode

1. On the rear panel of subwoofer, press and hold until it turns

fast ashing white.

2. To enter the subwoofer pairing mode on the soundbar, press

and hold on the remote control for more than three seconds. Then, press on the remote control.

→ “SUB PAIRING”: The subwoofer is ready for pairing. → “SUB PAIRED”: The subwoofer is connected.

NOTES:

– The subwoofer will exit the pairing mode in three minutes and go

to standby, if pairing is not completed. turns from fast ashing white to off. To return to the pairing mode, press .

NOTES:

– Keep the soundbar powered on and the USB storage device

mounted before software updating is complete.

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12. PRODUCT SPECIFICATIONS

General specication:

• Model: BAR 500 (soundbar unit)

BAR 500 SUB (subwoofer unit)

• Sound system: 5.1 channel

• Power supply: 100 - 240V AC, ~ 50/60 Hz

• Total speaker power output (Max @THD 1%): 590W

• Soundbar output power (Max @THD 1%): 290W

• Subwoofer output power (Max. @THD 1%): 300 W

• Soundbar transducer: 4x (46x90)mm racetrack drivers,

3x 0.75” (20mm) tweeters

• Subwoofer transducer: 10” (260mm)

• Networked standby power: < 2.0 W

• Operating temperature: 0°C - 45°C

HDMI specication:

• HDMI video input: 1

• HDMI video output (with Enhanced Audio Return Channel,

eARC): 1

• HDMI HDCP version: 2.3

• HDR pass through: HDR10, Dolby Vision

Audio specication:

• Frequency response: 35Hz - 20kHz (-6dB)

• Audio inputs: 1 Optical, Bluetooth, USB (USB playback is

available in US version. For other versions, USB is for Service only.)

• 2.4G wireless transmitter frequency range: 2406 - 2474 MHz

• 2.4G wireless transmitter power: <10 dBm (EIRP)

Dimensions

• Soundbar dimensions (W x H x D):

1017 x 56 x 103.5 mm / 40’’ x 2.2’’ x 4’’

• Subwoofer dimensions (W x H x D):

305 x 440.4 x 305 mm / 12” x 17.3” x 12”

• Soundbar weight: 2.8 kg / 6.2 lbs

• Subwoofer weight: 10 kg / 22 lbs

• Packaging dimensions (W x H x D):

1105 x 370 x 475 mm / 43.5” x 14.6” x 18.7”

• Packaging Weight: 16.2 kg / 35.6 lbs

USB specication (Audio playback is for US version only):

• USB port: Type A

• USB rating: 5V DC, 0.5A

• Supporting le formats: mp3

• MP3 codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5

Layer 3

• MP3 sampling rate: 16 - 48 kHz

• MP3 bitrate: 80 - 320 kpbs

Wireless specication:

• Bluetooth version: 5.0

• Bluetooth prole: A2DP 1.2, AVRCP 1.5

• Bluetooth transmitter frequency range:

2400 MHz – 2483.5 MHz

• Bluetooth transmitter power: <15 dBm (EIRP)

• Wi-Fi network: IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)

• 2.4G Wi-Fi transmitter frequency range: 2412 - 2472 MHz

(2.4 GHz ISM Band, USA 11 Channels, Europe and others

13 Channels)

• 2.4G Wi-Fi transmitter power: <20 dBm (EIRP)

• 5G Wi-Fi transmitter frequency range: 5.15 - 5.35GHz,

5.470 - 5.725GHz, 5.725 - 5.825GHz

• 5G Wi-Fi transmitter power: 5.15 - 5.25GHz <23dBm,

5.25 - 5.35GHz & 5.47 - 5.725GHz <20dBm,

5.725 - 5.825GHz <14dBm (EIRP)

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13. TROUBLESHOOTING

Never try to repair the product yourself. If you have problems

using this product, check the following points before you request services.

System

The unit will not turn on.

• Check if the power cord is plugged into power and the

soundbar.

The soundbar has no response to button pressing.

• Restore the soundbar to factory settings (See “9. RESTORE

FACTORY SETTINGS”).

Sound

No sound from soundbar

• Make sure that the soundbar is not muted.

• Select the correct audio input source on the remote control.

• Connect the soundbar to your TV or other devices properly

• Restore the soundbar to its factory settings by pressing

and holding , and on the soundbar for more than 5 seconds.

Distorted sound or echo

• If you play audio from your TV through the soundbar, make

sure that your TV is muted or the built-in TV speaker is

disabled.

Audio and video are not synchronized.

• Enable the audio sync function to synchronize audio and

video (See “8.1 Audio sync”).

No height sound effects of Dolby Atmos

• If your TV supports HDMI ARC only, make sure that you have

connected your digital device to the soundbar through the

HDMI IN connector on the soundbar (See “5.1.1 TV (HDMI

ARC / eARC)”)

• Enjoy the sound effects of Dolby Atmos when you play movies from the TV / HDMI source. For audio streaming over Bluetooth or casting apps (enabled by Chromecast built-in, AirPlay or Alexa), Dolby Atmos is not supported.

Bluetooth

A device cannot be connected with the soundbar.

• Check if you have enabled Bluetooth on the device.

• If the soundbar has been paired with another Bluetooth

device, reset Bluetooth (see “5.2.3 To connect to another

Bluetooth device”).

• If your Bluetooth device has ever been paired with the

soundbar, reset Bluetooth on the soundbar, unpair the soundbar on the Bluetooth device, and then, pair the

Bluetooth device with the soundbar again (see “5.2.3 To

connect to another Bluetooth device”).

Poor audio quality from a connected Bluetooth device

• The Bluetooth reception is poor. Move the source device

closer to the soundbar, or remove any obstacle between the

source device and the soundbar.

The connected Bluetooth device connects and disconnects constantly.

• The Bluetooth reception is poor. Move the source device

closer to the soundbar, or remove any obstacle between the

source device and the soundbar.

Wi-Fi

Failed to connect to Wi-Fi.

• Make sure that Wi-Fi is turned on.

• Make sure that you have selected the right network and

entered the correct password.

• Make sure that your router or modem is turned on and within

the range.

• In your router settings, make sure that you have set the

security type to WPA2 or auto.

• Make sure that your soundbar is connected to the same

wireless LAN as your smartphone or tablet.

• If you have difculties in setting up Wi-Fi, hold and on the soundbar until “SETUP WIFI” is displayed.

Playback

AirPlay cannot nd the soundbar as an AirPlay speaker for

music streaming.

• On your Apple device, update the software to the latest

version: iOS 13.4 and later, macOS 10.15.4 and later, or

tvOS 14.3.

• Make sure that your Apple device has been connected to the

same network as the soundbar.

• For a PC running iTunes for Windows, you can stream music from your PC to the soundbar through Bluetooth.

Music playback does not work smoothly when the sound source switches from Bluetooth to Chromecast built-in, AirPlay or Alexa.

• The quality of audio casting and playback are dependent on

the trafc and coverage of the network that connects the

soundbar and your casting devices, such as phones, tablets

and PCs.

Music playback does not resume when the sound source switches from Bluetooth to TV/HDMI IN, and then back to Bluetooth.

• The music playback in the Bluetooth device stops when

the sound source switches from Bluetooth to TV / HDMI IN. When you switch back to the Bluetooth source, start music

playback in the Bluetooth device again.

The soundbar is in the “Ofine” status in the Amazon Alexa

app or issues happen to Alexa MRM-related playback.

• To recover the soundbar, restore the soundbar to its factory

settings by pressing and holding , and for more than 5 seconds.

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Remote control

The remote control does not work.

• Check if the batteries are drained. If so, replace them with

new ones.

• Reduce the distance and angle between the remote control

and the main unit.

Failed to complete the TV remote control learning.

• Check if you are using an infra-red TV remote control. The IR

learning is not supported by a Bluetooth TV remote control.

14. TRADEMARKS

The Bluetooth® word mark and logos are registered trademarks

owned by Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective

owners.

The terms HDMI, HDMI High-Denition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Wi-Fi CERTIFIED 6™ and the Wi-Fi CERTIFIED 6™ Logo are trademarks of Wi-Fi Alliance®.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Condential unpublished works. Copyright © 2012–2021 Dolby

Google, Android, Google Play and Chromecast built-in are trademarks of Google LLC.

Use of the Works with Apple badge means that an accessory has been designed to work specically with the technology identied in the badge and has been certied by the developer to meet Apple performance standards.

Apple, and AirPlay are trademarks of Apple Inc., registered in the

U.S. and other countries.

To control this AirPlay 2–enabled speaker, iOS 13.4 or later is

required.

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Amazon, Alexa, and all related logos are trademarks of Amazon. com, Inc. or its afliates.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how.

The Spotify Software is subject to third party licenses found here:

https://www.spotify.com/connect/third-party-licenses.

15. OPEN SOURCE LICENSE NOTICE

This product contains open source software licensed under

GPL. For your convenience, the source code and relevant

build instruction are also available at

s3.amazonaws.com/JBL_BAR_Gen3_package_license_list.htm

Please feel free to contact us at: Harman Deutschland Gmb HATT: Open Source, Gregor Krapf-Gunther, Parkring 3 85748 Garching bei Munchen, Germany

or OpenSourceSupport@Harman.com if you have additional

question regarding the open source software in the product.

https://harman-webpages.

English

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HARMAN International Industries, Incorporated 8500 Balboa Boulevard, Northridge, CA 91329 USA

www.jbl.com

JBL is a trademark of HARMAN International Industries, Incorporated, registered in the United States and/or other countries. Features, specications and appearance

are subject to change without notice.