Jabra GO 6470 User Manual 2
Jabra GO™ 6470
User manual
www.jabra.com
CONTENTS
1. INTRODUCTION ......................................................................................6
2. IMPORTANT SAFETY INFORMATION ..............................................7
2.1 READ THE SAFETY GUIDE ................................................................................................................7
2.2 PROTECTING YOUR HEARING WITH SAFETONE™ ............................................................7
2.3 CARE AND MAINTENANCE .............................................................................................................8
2.4 OTHER SPECIFICATIONS ....................................................................................................................8
3. PRODUCT OVERVIEW ...........................................................................9
3.1 PACKAGE CONTENTS ..........................................................................................................................9
3.2 OPTIONAL ACCESSORIES .............................................................................................................. 10
3.3 Jabra GO HEADSET DIAGRAM ...................................................................................................11
3.4 Jabra GO BASE DIAGRAM..............................................................................................................12
4. SYSTEM SETUP AND CONNECTIONS .......................................... 13
4.1 SETUP OVERVIEW AND BACKGROUND ............................................................................... 13
4.2 QUICKSTART SETUP WIZARD ....................................................................................................14
4.3 ASSEMBLING THE Jabra GO BASE AND HEADSET ......................................................14
4.4 CONNECTING THE Jabra GO BASE TO YOUR DESK PHONE ................................... 17
4.5 CONFIGURING THE Jabra GO BASE FOR YOUR DESK PHONE ..............................20
4.6 USING A HANDSET LIFTER OR ELEC TRONIC HOOKSWITCH ................................. 22
4.7 CONNECTING THE Jabra GO BASE TO YOUR COMPUTER .......................................26
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4.8 CONFIGURING THE BASE FOR YOUR SOFTPHONE ......................................................26
4.9 PAIRING YOUR HEADSET WITH A MOBILE PHONE ....................................................... 26
5. INSTALLING AND RUNNING THE Jabra PC SUITE ................... 27
5.1 Jabra PC SUITE FEATURES .............................................................................................................27
5.2 INSTALLING THE Jabra PC SUITE ...............................................................................................27
5.3 Jabra PC SUITE DOCUMENTATION .........................................................................................27
5.4 ENABLING ADDON FEATURES ................................................................................................. 27
5.5 FIRMWARE UPDATES ........................................................................................................................ 27
5.6 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT ..........................................29
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6. DAILY USE CALLING, ANSWERING AND HANGING UP .......30
6.1 HEADSET CONTROLS AND INDICATORS ............................................................................ 30
6.2 THE TARGET PHONE CONCEPT ................................................................................................. 30
6.3 HOW TO MAKE A CALL ...................................................................................................................31
6.4 HOW TO ANSWER A CALL ............................................................................................................33
6.5 HANGING UP ......................................................................................................................................... 34
6.6 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE ................................35
6.7 SWITCHING BETWEEN YOUR PHONE AND HEADSET ................................................ 35
6.8 LAST NUMBER REDIAL ....................................................................................................................36
6.9 MANAGING CALL COLLISIONS AND CALL WAITING .................................................. 36
6.10 LISTENING TO MUSIC ....................................................................................................................... 37
7. THE Jabra GO HEADSET .................................................................... 38
7.1 HOW TO WEAR THE HEADSET ...................................................................................................38
7.2 ASSEMBLING OR CHANGING THE WEARING STYLE ...................................................38
7.3 REPLACING THE EARBUD ..............................................................................................................39
7.4 PAIRING WITH BLUETOOTH® WIRELESS TECHNOLOGY DEVICES .......................39
7.5 HEADSET CONTROLS AND SIGNALS..................................................................................... 41
7.6 BATTERY INDICATORS AND RECHARGE .............................................................................. 45
7.7 POWER SAVE MODE .........................................................................................................................45
7.8 STAYING WITHIN RANGE ................................................................................................................ 46
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7.9 MICROPHONE NOISE BLACKOUT™ ........................................................................................ 46
7.10 NARROWBAND VS. WIDEBAND AUDIO ............................................................................... 46
7.11 HIGH CAPACITY Jabra GO INSTALLATIONS ....................................................................... 46
7.12 MANAGING B luetooth® CONNECTIONS AND THE PAIRING TABLE ..............47
7.13 FORCING RECONNECTION/DISCONNECTION VIA THE TOUCHSCREEN ....... 48
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8. THE Jabra GO TOUCHSCREEN BASE ............................................ 49
8.1 Jabra GO BASE CONNECTIONS AND SETUP .................................................................... 49
8.2 USING THE TOUCHSCREEN .......................................................................................................... 49
8.3 STANDARD OPERATION .................................................................................................................50
8.4 CALL OPTIONS MENU .....................................................................................................................51
8.5 PHONE MENU .......................................................................................................................................52
8.6 MSH PHONE ACTIVE CALL SCREEN .......................................................................................53
8.7 MANAGING CALL COLLISION .................................................................................................... 53
8.8 MANAGING CALL WAITING ......................................................................................................... 54
8.9 SET TINGS MENU .................................................................................................................................56
8.10 HEADSET DOCKINGOPERATION ............................................................................................57
8.11 ADVANCED SETTINGS MENU ..................................................................................................... 57
8.12 Jabra GO BASE AUDIO INDICATORS ......................................................................................58
8.13 THEFT PROTECTION .........................................................................................................................58
8.14 REPLACING THE CRADLE ............................................................................................................... 58
8.15 WEB CONFERENCING ...................................................................................................................... 59
9. AUDIOHOLD AND CALL SWITCHING ........................................ 60
9.1 OVERVIEW WHAT IS POSSIBLE? .......................................................................................... 60
9.2 CALL SWITCHING ................................................................................................................................ 60
9.3 AUDIO ONHOLD ...............................................................................................................................61
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10. USING THE Jabra GO TRAVEL CHARGER .................................... 62
10.1 Jabra GO TRAVEL CHARGER DIAGRAM ................................................................................ 62
10.2 STORING THE HEADSET AND USB Bluetooth® ADAPTER ....................................62
10.3 CHARGING THE HEADSET WITH THE TRAVEL CHARGER .........................................63
10.4 COMMUNICATING WITH A PC ...................................................................................................63
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11. THE Jabra LINK 350 USB BLUETOOTH® ADAPTER ................... 64
11.1 Jabra LINK 350 USB Bluetooth® ADAPTER DIAGRAM ............................................. 64
11.2 PURPOSE OF THE USB Bluetooth® ADAPTER ...............................................................64
11.3 Jabra LINK 350 USB Bluetooth® ADAPTER SETUP AND CONNECTION ...............64
11.4 PAIRING THE ADAPTER AND HEADSET ................................................................................ 65
11.5 Jabra LINK 350 USB Bluetooth® ADAPTER VISUAL INDICATORS ..................... 66
11.6 THE Jabra LINK 350 USB Bluetooth® ADAPTER MFB ............................................... 66
12. FAQS AND TROUBLESHOOTING .................................................... 67
13. GETTING ASSISTANCE ...................................................................... 70
13.1 EUROPE ..................................................................................................................................................... 70
13.2 MIDDLE EAST/AFRICA .....................................................................................................................70
13.3 USA AND CANADA ............................................................................................................................ 70
13.4 ASIA/PACIFIC .........................................................................................................................................70
14. TECHNICAL SPECIFICATIONS ......................................................... 71
14.1 HEADSET ..................................................................................................................................................71
14.2 HEADSET HEARING PROTECTION ........................................................................................... 71
14.3 HEADSET BATTERY ............................................................................................................................ 72
14.4 MATERIALS AND ALLERGIES .......................................................................................................72
14.5 Jabra GO BASE ...................................................................................................................................... 72
14.6 Jabra LINK 350 USB Bluetooth® ADAPTER ..................................................................... 73
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14.7 Jabra GO TRAVEL CHARGER ........................................................................................................74
14.8 PRODUCT DISPOSAL .......................................................................................................................74
14.9 CERTIFICATIONS AND SAFETY APPROVALS ..................................................................... 74
15. GLOSSARY .............................................................................................. 75
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1. INTRODUCTION
Thank you for choosing a Jabra GO™ headset. We are sure that you will enjoy its wide range of features
and nd it comfortable to wear and easy to use.
This manual describes the Jabra GO 6470 headset solution.
The Jabra GO headset features extremely compact and light-weight construction, touch-panel volume control,
fast recharge, wideband audio and dual Noise Blackout™ microphones. The headset is compatible with nearly all
types of Bluetooth® wireless technology mobile phones and provides additional support for advanced Bluetooth®
wireless technology features such as call waiting and voice-activated dialing.
Jabra GO 6470 includes an advanced touchscreen base, which makes it easy to control the solution and enables
you to use your Jabra GO headset together with your desk phone. The Jabra GO base also provides support for
using your headset together with softphones running on your PC.
The Jabra GO 6470 package also includes a Travel Charger. The Travel Charger includes compartments for both
the headset and the Jabra LINK™ 350 USB Bluetooth® Adapter, making it easy to take the solution with you.
The Jabra LINK 350 USB Bluetooth® Adapter is available separately and is also described in this manual.
Jabra GO Headset features:
- Dual Noise Blackout™ microphone
- Range up to 100m
- Lightweight (under 18g)
- Fast recharge
- Direct Bluetooth® link from the headset to a mobile phone (Jabra GO base not required)
- Supports both the standard headset Bluetooth® prole and the more advanced hands-free prole to provide
features such as redial and voice-activated dialing
- Choice of ear-hook or headband wearing style (neckband also available as an accessory)
- Wideband audio for extra audio quality (when also supported by the connected phone)
- Touch-panel volume and mute control
- Intuitive headset control via adaptive multifunction button for answer/end call, call-waiting control and other
functions
- Status LED
- Voice and audio feedback
- Advanced hearing protection with SafeTone™ noise-exposure protection
Jabra GO Base features:
- 2.4” color touchscreen
- Touchscreen-guided, fully automatic set up of desk phone, mobile phone and PC connections
- Touchscreen control of calls and connections to all connected phones (including desk phone, mobile phone
and/or softphone)
- On-screen caller ID (softphones and mobile phones only)
- Remote desk phone handling (with optional GN1000 Remote Handset Lifter or electronic-hookswitch support
available for selected phones)
- Mobile phone control
- Softphone support and control
- Wideband audio for extra audio quality (when also supported by the connected phone)
- Headset cradle
- Call-waiting control (for managing multiple calls to your mobile phone)
- Call-collision control (for managing multiple calls to dierent phones, such as desk and mobile phones)
- Mass-deployment features enable IT managers to load identical settings onto any number of Jabra GO bases
via the USB connection
Jabra GO Travel Charger features:
- Holds the headset and Jabra LINK 350 USB Bluetooth® Adapter for easy transportation
- Provides a data interface which can be used for upgrading the headset rmware
- Can recharge the headset from a mains power socket or a PC’s USB port. When used with the car charger, the
Travel Charger can also charge the headset from a car cigarette-lighter socket
Jabra LINK 350 USB Bluetooth® Adapter (available as an optional accessory for the Jabra GO 6470
solution) features:
- Enables you to connect the headset to any PC using Bluetooth®
- Connects to your PC via USB
- Softphone support and control
- Wideband audio for extra audio quality
- Headset conguration from the PC
- Range up to 100m
- Status LEDs
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2. IMPORTANT SAFETY INFORMATION
2.1 READ THE SAFETY GUIDE
WARNING!: Your headset includes a Warning & Declaration guide. Do not attempt to assemble or use
your headset before you have thoroughly read and understood the safety guide. If you did not receive
the guide, please contact your Jabra representative before continuing.
2.2 PROTECTING YOUR HEARING WITH SAFETONE™
WARNING!: Because a headset is held rmly against your ear, sudden, loud sounds pose a potential
hearing risk. Furthermore, the more you use your headset each day, the lower the maximum volume
must be to protect against eventual hearing loss. Jabra GO headsets provide eective measures that
protect you against both of these types of dangers (see below).
SafeTone™ consists of two components — PeakStop™ and Intellitone™:
- PeakStop™ Acoustic-Shock Protection
Your Jabra GO headset automatically suppresses sudden loud sounds, thereby protecting your ears from
acoustic shock. This system is called PeakStop™, which is only available from Jabra.
- Intellitone™ Noise-Exposure Protection
Jabra GO headsets oer a choice of four protection levels (all of which also include the standard PeakStop™
protection described above). These features protect your hearing by preventing acoustic shocks and limiting
the maximum noise exposure from the headset during your workday. This system is called IntelliTone™, which
is only available from Jabra.
The table below summarizes the protection levels available.
Protection level Criteria for selecting
Level 0 Basic protection against sound spikes [118 dB(A)]; auto volume disabled
Level 1* Less than 4 hours on telephone/day
Level 2* 4-8 hours on telephone/day
Level 3* More than 8 hours on telephone/day
Level 4 (TT4) Recommended Australian protection level (Telstra)
Table 1: Levels of IntelliTone™ hearing protection
For details about how to congure IntelliTone™ for your headset, please see one of the following:
- To set the IntelliTone™ level using the touchscreen, please see the section “Settings menu”.
- To set the IntelliTone™ level using Jabra Control Center on your PC, please see the Jabra PC Suite online help.
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Important: Check your local laws or regulations to nd out whether a specic protection level is
mandated in your area. Note also that your headset settings do not aect the sound level of your desk
phone handset, so you may be receiving less protection when using the handset.
* Compliant with Directive 2003/10/EC of the European Parliament and Council of 6 February 2003.
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2.3 CARE AND MAINTENANCE
Protect your Jabra GO base and headset just as you would any other type of sensitive electronic equipment. If
your Jabra devices require cleaning, then consider the following advice:
- If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes,
anti-static screen cleaner and/or prepackaged towelettes.
- The headset, headband, neckband and ear hook can be wiped clean with a dry cloth if needed.
- The cords and Jabra GO base unit can be dry-dusted as required.
- The leatherette ear cushion(s) can be cleaned. When cleaning, remove them and wipe with a damp cloth.
- Avoid getting moisture or liquids into any button ports, receptors or other openings.
- Avoid exposing the product to rain.
2.4 OTHER SPECIFICATIONS
For complete technical specications, see Chapter 13: Technical Specications.
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3. PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
1 Headset
2 Jabra GO base
3 Mains power adapter (for base)
4 Two dierent ear hooks; one can be moulded
5 Headband
6 Two dierently-shaped earbuds
7 Telephone cable
8 USB cable
9 Installation CD with Jabra PC Suite Software, user’s guide and other tools
10 Warning & Declaration guide and quick-start guide
11 Jabra GO Travel Charger
12 Mains power adapter (for travel charger)
13 Startup poster
3
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1
2
5
10
Components included with Jabra GO 6470
Figure 1:
6
11
4
7
12
8
9
13
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3.2 OPTIONAL ACCESSORIES
The following accessories for Jabra GO are available separately and are occasionally mentioned in the other
chapters of this manual. You may have ordered one or more of these together with your headset.
1 GN1000 Remote Handset Lifter
2 Electronic-hookswitch adapter for your desk-phone model
3 Travel kit (with Jabra GO™ Travel Charger, car charger, USB Bluetooth® Adapter, mains power adapter
and USB cable)
4 Extra Jabra LINK 350 USB Bluetooth® Adapter
5 Car adapter (for Jabra GO™ Travel Charger)
6 Neckband
7 Replacement headband
8 2 x Replacement ear hooks/3 x Replacement earbuds
1
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2
5
LINK350
4
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Jabra GO accessories (available separately)
Figure 2:
Jabra GO 6400 series accessories
Order number
1 01-0369 GN1000 Remote Handset Lifter
2 Jabra LINK Electronic-hookswitch adapter for your desk phone model
– see part numbers below*
3 100-65090000-49 Travel kit (with Jabra GO travel charger, car charger, Bluetooth® adapter, mains power adapter and
4 100-63400000-59 Extra Jabra LINK 350 Bluetooth Adapter variant that supports Microsoft Oce Communicator
5 14191-05 Car charge adapter
6 14121-23 Neckband
7 14121-22 Replacement headband
8 14121-21 2 x Replacement ear hooks/3 x Replacement earbuds
* Jabra LINK 14201-10 DHSG Cord, 14201-17 (Polycom), 14201-19 (Avaya), 14201-20 (Avaya, Alcatel, Toshiba & ShoreTel) and
14201-22 (Cisco)
USB cable)
6
8
3
LINK350
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3.3 Jabra GO HEADSET DIAGRAM
1 Multifunction button (answer/end call, among other functions)
2 Touch panel for volume control (by sliding nger) and mute control (by double-tapping)
3 Dual Noise Blackout™ microphones
4 Activity and status indicator (multicolor LED)
5 Earbud (with speaker)
6 Mount for ear-hook wearing-style attachment
7 Recharge and data interface
1
4
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2
3
Jabra GO headset as seen from the outer and inner sides, respectively
Figure 3:
5
6
7
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3.4 Jabra GO BASE DIAGRAM
1 Headset cradle
2 Touchscreen
3 Telephone port (connects to the handset port on your desk phone)
4 Handset port (connects to your desk-phone handset)
5 AUX port (connects to GN1000 Remote Handset Lifter or electronic-hookswitch adapter)
6 USB port (connects to your computer)
7 Power adapter port
8 Security slot and (recessed) cradle-release button
9 Speaker for ring tones and touchscreen audio feedback
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1
Jabra GO base, seen from the front and back, respectively
Figure 4:
2
3
4
8
3
4
5
6
7
5
6
7
9
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4. SYSTEM SETUP AND CONNECTIONS
This chapter explains how to assemble your Jabra GO solution and connect it to your other oce equipment.
4.1 SETUP OVERVIEW AND BACKGROUND
Connection Diagram
Jabra GO base connections
Figure 5:
Using a Headset with a Desk Phone
To accommodate the full range of desk phones in use, Jabra GO is able to adapt itself to your phone by oering
the following settings:
- Termination standard
Though all desk phones use the same type of cable to connect the handset to the phone body, the internal
wiring standard for this cable varies according to desk-phone model. Jabra GO supports all of the possible
combinations and will assist you in nding the right one.
- Microphone level
The sound volume sent from your Jabra GO base must be adjusted to ensure that it is neither too quiet nor too
loud for your desk-phone model.
- Electronic hookswitch or GN1000 Remote Handset Lifter
An electronic-hookswitch adapter or handset lifter will enable you to answer the phone or hang up using only
the button on your headset or its docking operations. These are available as optional accessories for Jabra GO;
the best choice for you will depend on your desk-phone model.
The Jabra GO setup wizard will help you to make each of the above settings.
Using a Headset with a Mobile Phone
To enable Bluetooth® wireless technology communication between your headset and mobile phone, you must
pair the two units. The Jabra GO setup wizard will help you to do this.
Using a Headset with a Softphone
Softphone support is provided with Jabra GO 6470. To use Jabra GO 6470 with a softphone, you must connect
the Jabra GO base to your PC via a USB cable and install the Jabra PC Suite collection of software and softphone
drivers on your PC. The Jabra GO setup wizard will remind you to do this. You might need to install the actual
softphone on your PC — if in doubt, please contact your IT administrator.
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4.2 QUICKSTART SETUP WIZARD
To get started, just power the Jabra GO base and then follow the set-up-wizard instructions on the touchscreen.
To run the setup wizard:
1. Review the information outlined in Section 4.1: Setup O verview and Background. It will help you understand the
types of tasks that the setup wizard will ask you to do.
2. Assemble the Jabra GO base and apply power to it. (See also Section 4.3: Assembling the Jabra GO Base and
Headset).
3. The Jabra GO base automatically launches the setup wizard the rst time you turn it on. On each page of
the wizard, follow the instructions shown and then touch the “next” icon (see also Section 8.2: Using the
Touchscreen).
- Note: when the wizard is helping you set up your desk phone, it will ask you to call the Jabra test server.
This enables the Jabra GO base to test its clear dial-tone switch and mic-level settings by exchanging
signals with the test server. See your Jabra GO Quick Start Guide for a list of Jabra test-server phone
numbers (also available on our web site). If, for some reason, the connection to the test server fails, you are
prompted to retry; you can retry the automatic setup or try a manual setup. You can also choose to retry
the cable setup.
4. Continue until the wizard tells you that you are nished. At this point, all of your phones should be connected
and your headset will be fully congured to work with each of them.
The remainder of this chapter provides extra information about each step of the setup process. Refer to this
chapter if you have trouble while working through the on-screen setup wizard.
Tip: You can re-start the setup wizard manually at any time, thereby re-initializing some or all base and
headset settings. See the section “Advanced Settings menu” for more.
4.3 ASSEMBLING THE Jabra GO BASE AND HEADSET
Apply Power to the Jabra GO Base
Connect the power adapter to the port marked
a wall outlet as shown in the gure below.
on the Jabra GO base, and then plug the power adapter into
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Figure 6:
Powering the Jabra GO base
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Assemble the Headset
The headset is delivered already attached to an ear hook, but it can also be worn in the headband or neckband
wearing styles. Ear hook and headband wearing-style attachments are included; the neckband is available
separately.
Wearing the Jabra GO headset in various styles
Figure 7:
Choose a style and assemble the headset so that it will t to your preferred ear. See Section 7.2: Assembling or
Changing the Wearing Style for detailed instructions.
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Important: Regardless of which wearing style you choose, always be sure to adjust the headset so that
the microphone is positioned as close to your mouth as possible. This will maximize the noise-cancelling
eect of its microphone and make sure that your voice comes through loud and clear.
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Tip: If you use the ear hook, then slide the attachment up or down until the headset ts most
comfortably to your ear.
Remember that there is an alternative ear hook included in the package, in addition to the one attached to
the headset on delivery. This ear hook is very exible and can be moulded to any angle for an optimal t.
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Place the Headset in its Cradle
Whenever you are not using your headset, you should keep it in its recharge cradle as shown in the gure below.
It is held rmly in place by a magnet.
Figure 8:
Inserting the headset into the cradle for storage and charging
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Note: If you dock a Jabra GO base and headset that are not paired, the touchscreen asks if you would like
to pair the two units removing the previously paired headset (if any) from the base’s pairing table).
4.4 CONNECTING THE Jabra GO BASE TO YOUR DESK PHONE
Identifying Your Desk Phone Features
The way you connect and congure the Jabra GO base will vary according to the type of desk phone you are
using. Check your phone (by looking at its connectors and/or documentation) to see which of the following
features it has, then see the appropriate section below to learn how to connect your base to the phone:
- Standard desk phone
This type of phone does not include any built-in support for adding a headset. You will therefore connect
the Jabra GO base between your desk phone’s handset and body, enabling you to use either the handset or
headset. All desk phones can be connected in this way.
- Desk phone with headset port
This type of phone provides a dedicated headset port (usually at the back of the phone). These phones
typically also have a button on the front panel for switching between the headset and handset. This type of
phone might also have an electronic hookswitch (see below).
- Desk phone with electronic hookswitch
This type of phone is able to place or answer a call automatically when you press the multifunction button on
your headset. This requires a desk phone that includes an electronic hookswitch feature and also requires an
extra adapter cable from Jabra. Please see our web site and/or refer to your telephone’s user manual for details
about electronic hookswitch compatibility.
- Desk phone with GN1000 Remote Handset Lifter
A handset lifter physically lifts your handset from your desk phone when needed, thereby creating a solution
that works similarly to an electronic hookswitch. The GN1000 Remote Handset Lifter is available separately;
please speak to your Jabra dealer for details.
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Connecting to a Desk Phone without a Headset Port
If your desk phone does not include any built-in support for adding a headset, then connect the Jabra GO base
between the handset and the desk-phone body as described below.
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Connecting to a desk phone without a headset port
Figure 9:
1. On your desk phone, unplug the handset cable from the phone body at the phone-body side.
2. Plug the loose end of your handset cord to the port marked
3. Connect the telephone cord included with your headset from the port marked
the handset port on your desk phone body.
4. Your base and desk phone are now connected. Note, however, that you must still congure the base for your
specic desk-phone model using the desk phone setup wizard. See the section “Conguring the Jabra GO Base
for your Desk Phone”.
Jabra GO 6470 USE R MANUAL
on the Jabra GO base.
on the Jabra GO base to
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Connecting to a Standard Headset Port
Figure 10:
Connecting to a desk phone with a headset port
If your desk phone includes a dedicated headset port, then take advantage of this feature by connecting the
Jabra GO base as follows:
1. Connect the telephone cord included with your headset from the port marked
the headset port on your desk-phone body. See your desk-phone documentation if you are not sure where
this port is. If the supplied cord does not t the port of your desk-phone, then see “Connecting to a Proprietary
Headset Port,” below.
2. Your base and desk phone are now connected. Note, however, that you must still congure the base for your
specic desk-phone model using the desk phone setup wizard. See the section “Conguring the Jabra GO Base
for your Desk Phone”.
on the Jabra GO base to
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Note: Do not connect the base to a dedicated headset port if you want to use a GN1000; connect it inline
with the handset instead (see also “Connecting to a Desk Phone without a Headset Port,” above). One
reason to use the GN1000 instead of the headset port is that the GN1000 has a ring detector, thereby
enabling the base and headset to target (see also the “Target Phone Concept” section) the desk phone
automatically when it rings (many electronic-hookswitch solutions also provide ring detection).
Connecting to a Proprietary Headset Port
Some types of desk phones provide a nonstandard headset port. This is usually part of an advanced solution that
also provides an electronic hookswitch. These types of phones normally also include the standard handset ports
described above, but you should consider taking advantage of the proprietary connection if possible.
To use this type of connection, you must purchase a special adapter designed to match the requirements of your
desk phone and headset. The adapter comes with instructions for how to connect it. See also Section 4.6: Using a
Handset Lifter or Electronic Hookswitch for more information about this type of solution.
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4.5 CONFIGURING THE Jabra GO BASE FOR YOUR DESK PHONE
When the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server. This
enables the Jabra GO base to test its clear dial-tone-switch and microphone-level settings by exchanging signals
with the test server.
Important: Your headset will not work correctly with your desk phone until you have set both the
termination switch and microphone level as described in this section. You must repeat these procedures
if you move the headset to a new type of desk phone.
Setting the Clear Dial-tone Switch to nd a Clear Dial-tone
Follow the procedure below to nd the best position for the clear dial-tone switch on the Jabra GO base; the
correct position varies by desk phone model.
Setting the clear dial-tone switch manually
Figure 11:
1. The touchscreen wizard prompts you to select either a manual or a guided setup, as shown in the gure
below:
DESK PHONE
Do you prefer a guided
(recomm ended) or manual
Desk Ph one setup ?
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Manual Guided
Figure 12: Manual or guided setup available
If you know exactly which clear dial-tone position and mic. level you need (you probably work in the IT dept.),
you can select Manual. Otherwise, we strongly recommend you select Guided.
In the manual setup, the wizard prompts you rst to select a clear dial-tone position and then a mic. level on
the touchscreen. Neither one of your selections will be tested by the Jabra test server.
Note: For both the manual and guided setup procedures, you just need to follow the on-screen
instructions.
Jabra GO 6470 USE R MANUAL
20
In the guided setup, you are prompted to select your country from a list. This determines which Jabra test server
number is displayed for you to dial. If your country is not listed, select a neighbouring country.
If the Jabra GO base cannot contact the Jabra test server:
In this case, you can choose to set the switch manually. You must step through the switch positions using the
touchscreen (no switch is accessible to the user on the base). The procedure is outlined in the following steps:
1. Put on the headset.
Note: If your setup includes an EHS or RHL, you do not use the headset in this procedure as you do not
listen for a dial tone (it is detected automatically). However, you still need to select switch positions
manually for testing, when prompted to do so by the wizard.
2. Press the headset button on your desk phone (or lift the handset from your desk phone).
This connects your desk phone to the phone network.
3. The wizard prompts you to select a clear dial-tone switch position (A – F) manually on the touchscreen.
MANUAL SETUP
Set cle ar dial-t one switc h
eng lis h
Figure 13: Manual clear dial-tone switch position selection for Jabra PRO 6470
Listen for a dial tone in your headset at each position. Find the setting where the dial tone is strong, clear and
undistorted.
4. Press the headset button on your desk phone (or hang up the handset) to disconnect from the phone
network.
5. Set the microphone level, as described in the section below.
Setting the Microphone Level
Follow the procedure below to nd the best microphone level for your desk phone. The correct setting varies by
desk phone model.
Setting the microphone level manually
Figure 14:
Jabra GO 6470 USE R MANUAL
21
1. If you have not already done so, then set the clear dial-tone switch as described above.
2. Follow the on-screen instructions.
If the base has contact with the Jabra test server, it determines the optimal microphone level automatically.
If the base cannot contact the test server, you can re-try or you can try to set the mic.-level manually — see the
procedure below.
If the Jabra GO base cannot contact the Jabra test server:
In this case, you can choose to set the mic.-level manually:
1. If you have not already done so, then set the clear dial-tone switch as described above.
2. Make arrangements to call a friend who is not sitting nearby. Tell your friend that you will be testing your
headset and ask him or her not to adjust his or her own telephone volume during the test.
3. Call your friend by doing the following:
- Wear the headset and position its microphone close to your mouth.
- Press the headset button on your desk phone (or lift the handset) to connect to the phone network.
- Dial your friend’s number using your desk-phone buttons.
4. As you speak with your friend, adjust the mic.-level control on the Jabra GO touchscreen (Desk phone setup
wizard, manual setup) until your friend tells you that your voice sounds clear (loud enough) but not distorted
(too loud).
MANUAL SETUP
Set mic rophone l evel
eng lis h
Figure 15: Manual mic. level selection for Jabra PRO 6470
The desk phone part of the setup wizard guides you through. Remind your friend not to adjust his or her own
volume during the test.
If your best mic.-level setting turns out to be the loudest possible and you found more than one best position
for the clear dial-tone switch, then move the clear dial-tone switch to the alternative setting and try again to
nd the best mic.-level together with your friend. If this time the mic.-level is not set to the maximum, then
keep this new combination of settings.
5. Press the headset button on your desk phone (or replace the handset) to hang up. Then dock the headset (the
audio link from the headset to your desk phone closes automatically when you dock the headset).
Your headset is now ready for use.
4.6 USING A HANDSET LIFTER OR ELEC TRONIC HOOKSWITCH
With traditional desk phones, you must lift the handset (or press a desk phone headset button, if present)
whenever you want to place or receive a call. However, you can automate this connection by adding one of the
following:
- Jabra GN1000 Remote Handset Lifter, which will work with nearly any phone.
- An electronic hookswitch connection, which requires a supported desk phone and a phone-specic adapter
from Jabra.
In the desk phone setup wizard, you can select between DHSG, MSH, Cisco or RHL adapter types.
Electronic solutions such as these enable you to answer an incoming call when away from your desk simply by
pressing a button on the headset. They also tell the base when your desk phone is ringing, thereby setting the
desk phone as the current target phone automatically. The GN1000 and most electronic hookswitch solutions
support ring detection.
Jabra GO 6470 USE R MANUAL
22
Connecting to the GN1000 Remote Handset Lifter
A remote handset lifter gives you remote call control with a Jabra GO headset up to 100 m away from your desk.
It lets you answer calls, end calls and transfer ring tones to the headset.
The GN1000 Remote Handset Lifter is an accessory available from Jabra. It is a motorized device that physically
lifts the handset when you use controls of your Jabra GO base or headset. You can use the handset lifter with
nearly any type of desk phone — including phones that also happen to have electronic-hookswitch support.
Connecting to a GN1000 Remote Handset Lifter
Figure 16:
To connect the Jabra GO base to a GN1000 RHL handset lifter, follow the instructions in the desk phone setup
wizard, as given below:
SELECT
Electron ic ho okswi tch
adapter
Jabra GN 1000
1. When you
reach the
touchscreen
shown left,
select Jabra
GN1000:
CONNECT
Unplug h andse t cab le
2. In the rst
CONNECT
screen, shown
left, unplug
handset cable.
eng lis h
Figure 17: Select Jabra GN1000 Figure 18: Unplug handset cable
CONNECT TO BA SE
Figure 19: Connect as shown here Figure 20: Connect as shown here
3. In the (rst)
CONNECT TO
BASE screen,
shown left,
connect the
handset as
shown.
Jabra GO 6470 USE R MANUAL
CONNECT TO BA SE
4. In the (second)
CONNECT TO
BASE screen,
shown left, connect the cable
with the blue
marking to the
base port, as
indicated in the
wizard.
23
CON NECT DES K P HONE
Figure 21: Connect to the handset port Figure 22: Connect control cable to AUX port on the base
5. In the CON-
NECT DESK
PHONE
screen, shown
left, connect
to the handset
port.
CONNECT
6. In the (second)
CONNECT
screen, shown
left, connect
the control
cable attached
to the GN1000
to the base’s
AUX port.
eng lis h
GN1000
Mou nt an d c onf igure
GN1 000 o n d esk phone.
Fol low t he ins truction s i n
GN1 000 m anu al
7. In the (rst)
GN1000
screen, shown
left, mount
and congure
the GN1000
on the desk
phone.
GN1000
Did the GN1 000 lift th e
han dset suc ces sfully?
8. In the (second)
GN1000
screen, shown
left, you must
determine
whether the
desk phone
went o-hook.
If so, touch Yes.
Yes No
Figure 23: Mount and congure on the desk phone Figure 24: Touch Yes if the handset was lifted
If the handset was not lifted, touch No. In this case, you can choose to Retry or Cancel. If you choose to retry, the
touchscreen takes you back to a point in this ow just after step1 (where Jabra GN1000 has been selected). If you
choose to cancel, the setup is aborted and the touchscreen takes you to the start of the cabling procedure for
conguration without EHS or GN1000. You can return to the GN1000 setup later.
GN1000
Che ck GN 100 0 m anual to
adj ust r ing de tector
9. In the (third)
GN1000
screen, shown
left, check the
GN1000 manual
to adjust the
ring detector.
GN1000
Con gratu lat ion s, GN100 0
ins talla tio n c omplete
10. The (fourth)
GN1000 screen,
shown left,
lets you know
that the setup
is completed
successfully. Just
go to the next
screen.
Figure 25: Adjust the ring detector Figure 26: A successful setup
The wizard now leads you through the clear dial-tone and mic. level conguration. See the section “Conguring
the Jabra GO Base for your Desk Phone” for more.
Jabra GO 6470 USE R MANUAL
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