Iomega REV-AL-1000 User Manual

REV™ Autoloader 1000

User’s Manual

D31256600 10/18/04 e

Trademark Notices

Iomega, the stylized “i” logo, REV, and all Iomega brand blocks are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Certain other product names, brand names, and company names may be trademarks or designations of their respective owners.

1 Warnings

IMPORTANT

All safety and operating instructions should be read before this product is operated, and should be retained for future reference. This unit has been engineered and manufactured to assure your personal safety. Improper use can result in potential electrical shock or fire hazards. In order not to defeat the safeguards, observe the following basic rules for its installation, use and servicing.

DANGER High voltage!

Risk of electric shock.

Do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.

 Ventilation—The product should be situated so that its location or position does not interfere with proper

ventilation.

 Heat—The product should be situated away from heat sources such as radiators, heat registers, furnaces, or

other heat producing appliances.

 Power sources—The product should be connected to a power source only of the type directed in the

operating instructions or as marked on the product.

 Power cord protection—The AC line cord should be routed so that it is not likely to be walked on or pinched

by items placed upon or against it, paying particular attention to the cord at the wall receptacle, and the point where the cord exits from the product.

 Power Disconnection—Remove the power (electric) cable and the SCSI cable from their connections in the

back of the autoloader.

 Object and liquid entry—Care should be taken to insure that objects do not fall and liquids are not spilled into

the product’s enclosure through openings.

 Servicing—The user should not attempt to service the product beyond that described in the operating

instructions. All other servicing should be referred to qualified service personnel.

1.1 Precautions

 Do not expose the unit to moisture. The operating temperature for this unit is between 10°C (50°F) and 40°C

(104°F).

 Use the unit on a firm level surface free from vibration, and do not place anything on top of the unit.

1.2 Product Warranty Caution

The Iomega® REV™ Autoloader 1000 is warranted to be free from defects in materials, parts, and workmanship and will conform to the current product specification upon delivery. For the specific details of your warranty, see section 11.

The warranty for the autoloader shall not apply to failures of any unit when:

 The autoloader is repaired or modified by anyone other than the manufacturer’s personnel or approved agent.

 The autoloader fails because of accident, misuse, abuse, neglect, mishandling, misapplication, alteration,

faulty installation, modification, or service by anyone other than the factory service center or its approved agent.

 The manufacturer’s serial number tag is removed.

 The autoloader is damaged because of improper packaging on return.

CAUTION Rough Handling at Shipping!

If you are returning the autoloader for repair, package it in its original packaging (or in replacement packaging obtained from Iomega). Shipping damage will void your warranty.

CAUTION Untrained or unauthorized personnel!

If problems with the autoloader occur, contact Iomega. Unauthorized service will void your warranty.

NOTE: The most current information about this product is available at Iomega web site (www.iomega.com).

2 Contents

1 Warnings ............................................................................................................................................. 3

1.1 Precautions................................................................................................................................ 3

1.2 Product Warranty Caution ........................................................................................................ 4

2 Contents.............................................................................................................................................. 5

3 Quick Start Guide...............................................................................................................................8

4 Features and Physical Description ...............................................................................................12

4.1 Equipment Description............................................................................................................ 12

4.2 Features................................................................................................................................... 12

4.3 Component Descriptions ........................................................................................................13

5 Installation and Setup ..................................................................................................................... 15

5.1 Installing the Optional Remote Management Unit (RMU)..................................................... 15

5.1.1 Contents of the Kit:.......................................................................................................15

5.1.2 Required Tools: ............................................................................................................15

5.1.3 Mounting Instructions: ..................................................................................................15

5.2 Installing the Optional Bar Code Reader (BCR) .................................................................... 16

5.2.1 Contents of the Kit:.......................................................................................................16

5.2.2 Required Tools: ............................................................................................................16

5.2.3 Mounting Instructions: ..................................................................................................16

5.2.4 Configuration of the Barcode Reader.......................................................................... 17

5.2.5 Barcode Labels.............................................................................................................17

5.2.6 Removing the Barcode Reader ...................................................................................18

5.3 Installing the Autoloader as a Desktop Unit........................................................................... 18

5.3.1 Checks Before Installation: .......................................................................................... 18

5.3.2 Connecting Power ........................................................................................................19

5.4 Installing the Autoloader in a Rack.........................................................................................

5.4.1 Prepare the Autoloader for Installation........................................................................ 19

5.4.2 Install the Support Rails in the Rack............................................................................19

5.4.3 Install the Rack Front Mount Brackets on the Autoloader.......................................... 21

5.4.4 Secure the Autoloader to the Rack.............................................................................. 21

6 Operation and Maintenance ...........................................................................................................22

6.1 Powering on the System......................................................................................................... 22

6.2 Using the Operator Control Panel and Menu Options........................................................... 24

6.3 Operational Modes.................................................................................................................. 25

6.3.1 Automatic Mode............................................................................................................ 25

6.3.2 Random Mode ..............................................................................................................25

6.3.3 Sequential Mode...........................................................................................................25

6.3.4 Loop Mode.................................................................................................................... 26

6.3.5 Autoload Mode .............................................................................................................26

6.3.6 OCP Philosophy ........................................................................................................... 26

6.4 OCP—Menu Trees..................................................................................................................27

6.4.1 User Go Offline Mode with Protection ......................................................................... 27

6.4.2 User Go Offline Mode without Protection....................................................................27

6.4.3 OCP User Interaction Mode......................................................................................... 28

6.4.4 Information ....................................................................................................................29

6.4.5 Commands ...................................................................................................................30

Configuration ...........................................................................................................................31

6.4.6 Diagnostic .....................................................................................................................34

6.5 Operation ................................................................................................................................. 37

6.5.1 Monitoring Autoloader Operation and Status.............................................................. 37

6.6 Loading and Unloading REV disks......................................................................................... 37

6.6.1 Importing and Exporting Cartridges............................................................................. 37

6.6.2 Bulk Exchange..............................................................................................................37

6.6.3 Load and Unload a Cartridge....................................................................................... 37

6.6.4 Write Protected Media.................................................................................................. 38

6.7 Shipping................................................................................................................................... 38

7 Troubleshooting and Diagnostics................................................................................................. 39

7.1 General Guidelines .................................................................................................................39

7.2 Error LED/Error Code .............................................................................................................39

7.2.1 Viewing Error Codes via the OCP ............................................................................... 39

7.2.2 Viewing Error Codes via the RMU............................................................................... 39

7.3 Analysis Procedures ............................................................................................................... 40

7.3.1 Power/External Fan Analysis....................................................................................... 40

7.3.2 RMU Analysis ...............................................................................................................40

7.3.3 BCR Analysis ................................................................................................................ 40

7.3.4 Cartridge Won’t Eject ...................................................................................................41

7.4 Error Messages and Error Codes........................................................................................... 41

7.4.1 Error Code Description................................................................................................. 42

7.4.2 Example for an Error/Event Log: ................................................................................. 42

7.4.3 Not Ready Errors 01h–0Fh .......................................................................................... 42

7.4.4 Unit Attention 10h–1Fh ................................................................................................43

7.4.5 Recovered Errors 20h–2Fh.......................................................................................... 43

7.4.6 Hardware Errors 30h–4Fh ...........................................................................................43

7.4.7 Illegal Request Errors 50h–6Fh ................................................................................... 44

7.4.8 Aborted Command Errors 70h–73h............................................................................. 45

7.4.9 Additional Errors 7ah–7Fh ........................................................................................... 45

7.4.10Robotic Control Errors 81h–8Fh .................................................................................. 45

7.4.11Function Errors 90h–9Fh .............................................................................................46

7.4.12Low Level Axis Errors A0h–AFh .................................................................................. 47

7.4.13Electronic Hardware Errors B0h–B9h .........................................................................48

7.4.14Drive Errors BAh–BFh..................................................................................................48

7.4.15Barcode Errors C0h–CFh ............................................................................................ 49

7.4.16Network Errors D0h–D5h ............................................................................................. 49

7.4.17Subcode Descriptions ..................................................................................................49

7.5 Access Protocol.......................................................................................................................52

7.6 Error and Trace Log................................................................................................................ 52

7.6.1 Log Mode...................................................................................................................... 53

7.7 OCP User Interaction Mode Operation ..................................................................................54

7.7.1 User Interaction Mode Operational Notes...................................................................54

7.7.2 Implied Import Operation.............................................................................................. 54

8 Remote Management Unit (RMU) .................................................................................................. 55

8.1 Overview..................................................................................................................................55

8.2 Saving/Restoring Vital Product Data (VPD) on the RMU...................................................... 56

8.3 User Interface Pages .............................................................................................................. 56

8.3.1 Login .............................................................................................................................56

8.3.2 Information ....................................................................................................................58

8.3.3 Status ............................................................................................................................60

8.3.4 Configuration ................................................................................................................62

8.3.5 Maintenance .................................................................................................................69

8.3.6 Logs ..............................................................................................................................74

9 SCSI Interface Specification ..........................................................................................................76

9.1 Cable and Terminator Requirements .....................................................................................76

9.1.1 SCSI Cable Requirements........................................................................................... 76

9.1.2 SCSI Terminator Requirements................................................................................... 77

10 How to Get Help ..............................................................................................................

................. 78

11 Limited Warranty..............................................................................................................................79

11.1 Coverage .................................................................................................................................79

11.2 Excluded Products and Problems .......................................................................................... 79

11.3 Remedies ................................................................................................................................79

11.4 Obtaining Warranty Service....................................................................................................79

11.4.1 North America...............................................................................................................79

11.4.2 Latin America................................................................................................................80

11.5 Limitations ............................................................................................................................... 80

12 Regulatory Information................................................................................................................... 81

3 Quick Start Guide

art

rou

ón

ndo

Mac

Defaults

NOTE:

The following defaults have been set at the factory.

LOADR SCSI ID 6

DRIVE SCSI ID 4

Operating Mode Sequential

1. Purchase the appropriate SCSI cable. The Iomega REV Autoloader 1000 requires a 68-pin wide connector. Consult the documentation that came with your SCSI adaptor to find the appropriate connector type for the other end of the cable. For best result, purchase a SCSI cable with locking screws

2. Install the REV System Software from the included CD.

3. Power off your computer.

4. Connect the 68-pin wide connector on the SCSI cable to the autoloader.

5. Connect the other end of the cable to the SCSI port on your computer.

6. Connect the included SCSI terminator or another SCSI device to the autoloader’s other SCSI connector.

7. Connect the power supply to the autoloader, and then plug the power supply into an electrical outlet.

Autoloader

1000

8. Power up the autoloader. Use a long, narrow device, such as a pencil, to press the left side of the power switch.

9. Using the Operator Control Panel (OCP), set the autoloader to an appropriate SCSI ID. You can use any SCSI ID that is not already in use by your computer or another device. The REV autoloader requires 2 SCSI IDs. By default the autoloader uses IDs 4 and 6. See your SCSI card’s utility or drive properties for information on the IDs of connected devices. ID 7 is generally reserved for the SCSI adapter card. See section 6 for more information on using the OCP.

10. Power up your computer. Insert up to 10 REV cartridges into the device to begin using your autoloader. See

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toloa

100

Aut

1000

Autol

oad

1000

section 6 for more information.

toloader

000

ADY

DRI

RRO

PRE

OUS

EXT

ENT

CAUTION Insert the REV cartridge as shown above. Improper insertion may

damage the cartridge, autoloader, or drive.

4 Features and Physical Description

4.1 Equipment Description

The Iomega® REV™ Autoloader 1000 provides a simple way to backup, archive, and restore your valuable data.

This chapter describes the autoloader and includes the following topics:

 Autoloader features

 Component descriptions

 Autoloader accessories

 Related products

4.2 Features

The autoloader includes the following features:

 A carousel encircles the REV drive and positions the specified cartridge slot in front of the REV drive. A

robotic cartridge loader moves the cartridges between the cartridge slots and the REV drive.

 Storage for up to 10 REV disks. Cartridges are stored in cartridge slots mounted on the carousel.

 A cartridge access port for importing or exporting a single cartridge from the autoloader.

 An LCD allows you to monitor autoloader operations, select configuration options, and control the cartridge

loader and carousel from the front panel.

 The autoloader and the REV drive each include independent Small Computer System Interface (SCSI)

controllers. Each supports independent sets of SCSI messages and commands. The autoloader and the enclosed REV drive use a wide, low-voltage differential (LVD) SCSI interface.

NOTE: The LVD SCSI interface is also compatible with single-ended (SE) SCSI.

The autoloader is designed as a standalone unit, but can be mounted in a standard 19-inch rack if desired. Rack



mount kits are available from Iomega.

4.3 Component Descriptions

The following sections describe the major components of the autoloader.

Front Panel Components



Autoloader

1000



READY

RIV

ERR



( 1 ) Cartridge access port

The cartridge access port allows you to insert or remove cartridges from the autoloader.

Operator Panel

( 2 ) 4 Status LEDs

( 3 ) Liquid crystal display (LCD), 16 characters per line, two lines

( 4 ) Four button keypad

For more information about the operator panel and menu operations, see page 24.

( 5 ) Power switch

The power switch allows you to turn power on and off for the autoloader and the enclosed REV drive. The switch is recessed into the front panel to prevent the autoloader from being accidently turned off during operation.

Back Panel Components



( 1 ) SCSI Connectors

The autoloader has two wide SCSI connectors for connecting the autoloader and REV drive to a single SCSI bus. The connectors can accommodate either of the following: – A shielded male, high-density wide (68-pin) SCSI cable – A wide external terminator The wide SCSI configuration allows up to 16 devices (including one or more initiators) to be attached to a single SCSI bus. See SCSI Interface Specification on page 76 for more information about the SCSI interface.

( 2 ) Fan

The system fan provides cooling for the autoloader and the REV drive.

( 3 ) Power cord connection

The power cord connection provides AC power and chassis grounding to the autoloader and the REV drive.

REV drive

The autoloader contains one REV drive. The REV drive can store up to 70 GB of compressed information on a single data cartridge (assuming an average compression ratio of 2:1).

Cartridge Slots and Carousel

The carousel stores up to ten REV disks. The carousel consists of a drive belt, guides, and gears that move the cartridges into position in front of the REV drive. Each cartridge is installed in a cartridge slot that ensures that the cartridge is properly aligned to be inserted into the REV drive.

Cartridge Loader

The cartridge loader moves cartridges between the cartridge slots and the REV drive. When a cartridge slot is positioned in front of the REV drive, the loader grips the sides of the cartridge and slides it forward or backward between the slot and REV drive. The loader then releases the cartridge and pushes it firmly into the drive or slot.

Enclosure

The autoloader is housed in a 2 EIA units (2u) high desktop enclosure with a black, textured finish.

Autoloader Accessories and Related Products

The following accessories and products, available from Iomega, are intended for use with the autoloader:

 REV disks (available in single and multi-packs)

 Rack mount kit

 Remote Management Unit (RMU)

 Barcode Reader (BCR)

 Barcode labels

5 Installation and Setup

This chapter describes:

 Installing the Optional Remote Management Unit (RMU)

 Installing the Optional Bar Code Reader (BCR)

 Installing the Autoloader as a Desktop Unit

 Installing the Autoloader in a Rack

5.1 Installing the Optional Remote Management Unit (RMU)

5.1.1 Contents of the Kit:

 RMU with built-in 10/100 Ethernet LAN Card.

5.1.2 Required Tools:

 T10 Torx wrench or small flat-blade screwdriver

5.1.3 Mounting Instructions:

CAUTION Electrostatic discharge!

To avoid destruction of the ESD sensitive components, please touch unit cover or rear panel before installing the RMU.

The RMU is to be mounted on the rear of the device.

1. Power off the autoloader.

2. Remove the power cord.

3. Remove the protective covering (located on the autoloader’s rear panel). Save the screw. Save and

store the cover plate; you may use this plate later after removing the RMU.

4. Align the LAN card in the rails and insert into the unit.

5. Attach the unit with the previously removed screw.

6. Attach an Ethernet cable to the RMU.

7. Connect the other end of the Ethernet cable to a router, switch, hub, or other computer. You may need a

crossover cable to connect the RMU directly to another computer.

8. Power ON the autoloader and wait for initialization to complete.

9. Configure the RMU via OCP, see section 6 of this manual.

You will need to set either a static IP address or enable DHCP before using the RMU.

5.2 Installing the Optional Bar Code Reader (BCR)

5.2.1 Contents of the Kit:

 Barcode reader.

 Barcode labels (20)

5.2.2 Required Tools:

 T10 Torx wrench or small flat-blade screwdriver.

5.2.3 Mounting Instructions:

CAUTION Electrostatic discharge!

To avoid destruction of the ESD sensitive components, please touch unit cover or rear panel before installing the BCR.

The barcode reader is to be mounted on the rear of the autoloader.

1. Power OFF the autoloader.

2. Disconnect the power cord from the outlet. Remove the SCSI cable(s) and power cord from the rear

panel of the autoloader.

3. Remove the cover plate from the rear panel. Save the screws! Save and store the cover plate; you may

use this plate later after removing the barcode reader.

4. Align the barcode reader with the slot. See the illustration for correct orientation

5. Connect the cable to the barcode controller outlet.

6. Attach the barcode reader with the previously removed screws.

7. Reconnect the SCSI cables and power cord to the autoloader.

8. Power ON the autoloader.

5.2.4 Configuration of the Barcode Reader

1. Enable Barcode Reader through the Operator Control Panel (OCP). Select menu item

CONFIGURATION/BARCODE READER and set BCR CHANGE TO “ON”.

2. The barcode reader is controlled through the host software.

3. The autoloader and host system will sense the presence of the barcode reader.

5.2.5 Barcode Labels

The barcode reader can only operate if barcode labels are present on the REV disks. Visit www.iomega.com to order the appropriate barcode labels.

Barcode label placement:

NOTE: Replace the existing REV cartridge label only! Never place the barcode label on top of the REV

cartridge.

5.2.6 Removing the Barcode Reader

1. Disable Barcode Reader through the Operator Panel. Select menu item CONFIGURATION/BARCODE

READER and set BCR CHANGE TO “OFF”

2. Power down the autoloader.

3. Disconnect the power cable from the outlet. Remove the SCSI cable(s) and power cable from the rear

panel.

4. Remove the screws that attach the barcode reader to the rear panel.

5. Unplug the barcode reader connector from the controller outlet.

6. Replace the cover panel on the rear panel.

5.3 Installing the Autoloader as a Desktop Unit

WARNING Do not place anything on top of the autoloader!

5.3.1 Checks Before Installation:

If you install the autoloader as a desktop unit, position the autoloader in a location that is away from dust, dirt, and debris, and is convenient to the server (host) to which it will be attached. The only restrictions are the length of the power cord and the length of the SCSI cable.

For a desktop installation, position the autoloader in the following recommended locations:

 Away from high-traffic areas, especially if the floor is carpeted.

 Out of copy rooms to avoid toner and paper dust. Do not store paper supplies near any unit.

 Away from moving air, such as doorways, open windows, fans, and air conditioners.

 Off the floor.

 In a horizontal position on a flat surface.

 Where a REV disk can be easily inserted into the Cartridge Access Port.

5.3.2 Connecting Power

1. Plug the power cord into the receptacle at the rear of the autoloader

2. Plug the other end of the power cord into a grounded electrical outlet.

3. Power on the autoloader.

The autoloader will verify the drive configuration and status, build a valid cartridge inventory log, and calibrate the robotic cartridge loader.

The OCP’s green READY/ACTIVITY LED (light-emitting diode) will blink during this initialization process.

When the autoloader completes the Power-On Self Test (POST) for the drive and the library, the green READY/ACTIVITY LED will stop blinking.

The autoloader will be in automatic mode (the default mode) and SQ will appear in the lower right corner of the OCP display.

For information about the autoloader’s modes of operation, see section 6.3. If a failure occurred, the red ERROR LED will light up and an error message will be displayed on the OCP. See Troubleshooting and Diagnostics (section 7).

5.4 Installing the Autoloader in a Rack

You can install the autoloader into a standard 19-inch rack.

Required Tools:

 Phillips screwdriver, #2

 Torx wrench, T10

5.4.1 Prepare the Autoloader for Installation

CAUTION Make sure there is no SCSI activity on the bus before you power OFF the

autoloader.

If the autoloader is already in operation as a standalone unit, prepare it for installation in the rack as follows:

1. Power off the autoloader using the POWER button on the front panel.

2. Remove the power cord and any cables or terminator attached to the autoloader. Note the configuration

of the cables and terminator for reconnecting them after installing the autoloader in the rack.

5.4.2 Install the Support Rails in the Rack

1. Remove the two support rails from the kit and note how they will be positioned in the rack. When the rails

are properly installed, the shelf flanges will face inward to support the autoloader.

NOTE: The autoloader requires 2 EIA units of rack space for installation.

2. Identify the 2 EIA units required by the autoloader for rail placement.

4.45cm

(1.75in.)

4.45cm

(1.75in.)

3. Install the cage clip-nuts (for racks with square mounting holes) from the back side of each rail.

NOTE: To ensure proper installation of the Autoloader in your rack, it is very important to install the clip-nuts in

the correct positions on each rail.

4. Count the holes on the other three rack rails, up or down, to determine the position of the top or bottom

clip-nut.

5. From the front of the rack, position one of the rails on the appropriate side.

6. Position the front flange so that it is on the outside of the strip of mounting holes in the rack.

7. Using a #2 Phillips screwdriver, attach the rail to the rack with screws and washers from the kit.

8. Slide the rail pieces apart to match the depth of your rack.

9. Using a #2 Phillips screwdriver, attach the rail to the outside of the rack with screws and washers

supplied with the rack mount kit.

10. Repeat steps 5 through 9 to install the second rail.

5.4.3 Install the Rack Front Mount Brackets on the Autoloader

1. Determine on which side of the autoloader the rack mount brackets will be attached. The oval hole for

attaching the bracket to the rack will be on the bottom of the arm of the bracket.

2. Using the Torx wrench, remove the two screws on each side of the autoloader cover.

3. Position the correct bracket, as determined in Step 1, on each side of the autoloader and secure by

reusing the original screws.

5.4.4 Secure the Autoloader to the Rack

1. From the front of the rack, position the autoloader on the shelf flanges between the support rails. Slide it

toward the rear of the rack until the brackets contact the rack’s mounting holes.

NOTE: Make sure that the tabs on the back of each shelf flange are fully engaged in the slots at the rear of the

autoloader.

2. Place one screw and washer from the rack mount kit into the hole in the front of each bracket. Take care

that the screws line up with the holes containing the remaining installed clip-nuts. Use a #2 Phillips screwdriver to tighten the screws.

6 Operation and Maintenance

Autoloader

1000

This chapter describes the requirements for using the autoloader, including information about:

 Powering on the System

 Using the Operator Control Panel and Menu Options

 Operational Modes

 Configuration

 Operation

 Loading and Unloading REV Disks

 Shipping

6.1 Powering on the System

Switch on power using the POWER button located on the front panel, after the power cord and the SCSI cable are connected. The autoloader will power up.

If an RMU is installed, look on the rear panel of the autoloader and verify that the RMU’s green LED is on. If the green LED is not on, check the connection to the RMU, see Installing the Optional Remote Management Unit (RMU) in section 5.1. Otherwise call technical support.

When the autoloader powers up, or resets, it goes through several internally controlled processes that allow it to get initialized and running. While those processes are happening, the operator panel shall have appropriate information displayed to keep the user informed. When the autoloader finishes powering up, it will display the Current Drive mount status in the ‘Home Screen’. It also indicates that sequential mode is ON by posting the SQ string.

If the drive is empty, the following status will be displayed:

Drive empty

12345-7890 SQ

If the autoloader detects that a cartridge is loaded when it first powers on, the following status will be displayed on the operator panel:

Drive loaded

12345-7890 SQ

In this example, there is no cartridge in slot 6. Inventory status will be displayed as an 10-character string.

Inventory status characters

Current Drive Status/Activity

Inventory Status

The inventory status characters will be represented as follows:

Character Meaning

1 … 9, 0 Slot Full—uses the slot numbers 1 to 10 (0 represents 10).

– Slot Empty—a dash is displayed as a place holder

n /

(where n represents the slot number)

? The cartridge is nearing the end of its life

A cartridge that is being loaded, unloaded, imported, exported, or is loaded in the drive, will be represented by the slot number alternating with the block invalid format, or has reached the end of its life. An invalid cartridge will be identified the same way.

Drive loaded

12!45-7890 SQ

LEDs

character

The 4 LEDs (1-4) are updated during power up and reset sequences. Upon power up or software reset, the autoloader will illuminate all LEDs as soon as power on self-test (POST) allows. This will help the user to verify if all LEDs are functional.

When mechanical initialization starts, the READY/ACTIVITY LED (1) will flash at a rate of approximately 1-second per cycle, 50% duty cycle.

When the mechanical initialization is complete, the READY/ACTIVITY LED (1) will stop flashing and be constantly illuminated.

If an autoloader failure occurs, the READY/ACTIVITY LED (1) will be turned off and the error LED (4) will be illuminated. The operation panel will also display an appropriate error code to help identify the failure.

6.2 Using the Operator Control Panel and Menu Options

( 1 ) READY/ACTIVITY, Green LED

It is lit any time the unit is powered on and able to function. It should blink whenever there is autoloader or drive activity.

( 2 ) SERVICE DRIVE, Amber LED

The drive needs to be serviced. The LED will be turned off after the drive is serviced successfully.

( 3 ) MEDIA ATTENTION, Amber LED

Indicates that a REV cartridge is bad, marginal or invalid. It will be cleared when all invalid cartridges have been exported from the autoloader.

( 4 ) ERROR, Red LED

Unrecoverable autoloader or drive failure. A message is displayed at the same time on the screen. It will be cleared when the error state is resolved.

( 5 ) LCD display, consisting of two lines with 16 characters per line

The screen displays actions and status information, menu items or error messages equivalent to the operation mode.

( 6 ) ENTER, button [↵]

It is used in interaction mode. Push the enter button to go to a sub menu or to force a robotic action.

( 7 ) NEXT, button [+]

It is used in interaction mode to navigate through menu items.

( 8 ) PREVIOUS, button [–]

It is used in interaction mode to navigate through menu items.

( 9 ) CANCEL, button [X]

It is used in interaction mode. Push the CANCEL button to cancel a user action and return to the last menu item.

6.3 Operational Modes

The operational modes affect how the autoloader loads cartridges into the drive. The different modes can be selected at the configuration menu in the OCP. They are stored in the NVRAM and are valid also after Power ON.

There are 2 basic modes that the OCP operates in. First is the User Interaction mode. This mode is employed when a user is pushing buttons on the OCP (Operator Control Panel). The second mode is the System Driven mode. This is the normal mode of operation. In this mode, the OCP displays status associated with the actions that were caused from commands issued via the Drive’s serial interface. When an OCP button is pressed and released, the OCP automatically transitions to User Interaction mode. User Interaction mode will continue until 1.5 minutes after a user stops pushing buttons, or the requested robotic action stops; whichever is longer. At this time the OCP will return to System Driven mode.

If necessary, the OCP will automatically transition to the System Driven mode. When this occurs, the autoloader must remember what the User was doing before the display mode changed. Therefore the next button pressed will only transition the OCP to the User Interaction mode from the System Driven mode.

6.3.1 Automatic Mode

Automatic Mode is the default setting and allows the autoloader to switch between Random and Sequential Mode depending on the SCSI command received. In this mode Sequential Mode is activated after Power On.

Every MOVE MEDIUM, READ ELEMENT STATUS or INITIALIZE ELEMENT STATUS command disables Sequential Mode and activates Random Mode. The unit will switch back to Sequential Mode with every OCP initiated Load Command.

6.3.2 Random Mode

In Random Mode the Media Exchanger SCSI target is visible on the SCSI bus, i.e. the autoloader allows the host application software to select any cartridge in any order. Cartridges can be moved by MOVE MEDIUM commands in random order. Unload commands to the drive should not be executed.

6.3.3 Sequential Mode

In Sequential Mode the Media Exchanger is no longer visible on the SCSI bus. Cartridge replacements are initiated by an ‘Unload’ command sent to the drive.

Sequential Mode presumes that the first cartridge was previously loaded to the drive, i.e. the operator determines the first cartridge to load by loading the desired cartridge into the drive using the ‘Load Cartridge’ menu item on the OCP. When the first disk is unloaded with a drive ‘Unload’ command, the autoloader removes the cartridge from the drive and puts it in its original slot. After that, the next cartridge in order will be moved into the drive. This queue stops if the last cartridge has been ejected and unloaded from the slot.

In Sequential Mode the display shows the following screen where the string ‘SQ’ indicates that Sequential Mode is activated:

Drive empty

12345-7890 SQ

To further determine how you want cartridges loaded into the drive while in Sequential Mode, you can set Loop Mode and Autoload Mode from the OCP.

6.3.4 Loop Mode

Loop Mode is a special type of Sequential Mode. The cartridge exchange queue will not terminate with the last cartridge but restart with the first cartridge. This mode allows endless backup operation without user interaction.

6.3.5 Autoload Mode

This is also an option of Sequential Mode and could be combined with Loop Mode. The first cartridge will be loaded automatically if the unit powers up with an empty drive. In this case user interaction via OCP is not required.

6.3.6 OCP Philosophy

During the following discussion of the OCP operation, several functional nuances may be clarified by defining several rules the OCP must abide by. These rules of operation constitute a ‘philosophy’.

Any operational conflict between commands received over serial interface and those entered via the front panel will be avoided with a reservation mechanism on a ‘first-come, first-served’ basis. Any reservation by OCP is canceled by an OCP logout or the timeout, which cancels the User Interaction Mode.

Robotic firmware will not allow a user to select an impossible request. Those situations will include, but are not limited to:

 Importing to a full slot

 Exporting from an empty slot

 Mounting (Loading) from an empty slot

 Dismounting (Unloading) an empty drive

Any error detected by the library or drive controller and not recoverable through predetermined software algorithms, will be considered as fatal. An error code will be displayed on the LCD and the error LED will become illuminated. The error code will remain on the OCP until a button is pressed, the OCP will return to the Home Screen.

Numeric error codes are only used for unrecoverable, fatal errors, otherwise text status messages are provided.

6.4 OCP—Menu Trees

6.4.1 User Go Offline Mode with Protection

6.4.2 User Go Offline Mode without Protection

6.4.3 OCP User Interaction Mode

6.4.4 Information

6.4.5 Commands

Configuration

6.4.6 Diagnostic

6.5 Operation

After you install and configure the autoloader and install your application software on the host computer, the autoloader performs most operations automatically. Operator intervention includes the following activities:

 Monitoring autoloader operation and status

 Performing autoloader and REV drive operations

6.5.1 Monitoring Autoloader Operation and Status

During normal operation, the ‘Status screen’ is displayed on the LCD. You can use this screen to monitor autoloader activities. By default, the ‘Status’ screen displays the current operating status of the autoloader and REV drive.

To set the operator panel to user interaction mode, press a key. This mode allows you to use the [Enter] or [Cancel] and [+] or [–] buttons to display options for issuing commands to the autoloader, viewing information screens, and configuring the autoloader.

6.6 Loading and Unloading REV disks

The ‘Commands’ screen provides options for importing and exporting cartridges, loading and unloading a cartridge from the REV drive, and updating the cartridge inventory.

6.6.1 Importing and Exporting Cartridges

The Import command under the Library Commands menu allows you to place a cartridge into a specific cartridge slot through the cartridge access port.

When you issue an Import command, the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open. You can then push the cartridge into the slot through the door. The cartridge loader then grasps the cartridge, pulls it into the autoloader, and closes the door.

The ‘Export’ command allows you to remove a cartridge from a specific cartridge slot through the cartridge access port. When you issue an ‘Export’ command, the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open. The cartridge loader then pushes the cartridge far enough out through the door to allow you to remove it.

6.6.2 Bulk Exchange

The menu item Bulk Exchange was designed to make the autoloader more user friendly. This item enables a user to import or export a specific amount of cartridges e.g. this item makes sense if a user wants to exchange a complete set of cartridges. Bulk Exchange operation starts with slot 1. If a cartridge is available this cartridge will be exported. It’s up to the user to import a new cartridge or to move to the next slot 2. The same procedure then takes place for slot 2 to slot 10.

6.6.3 Load and Unload a Cartridge

The load cartridge command under the ‘Commands’ menu allows you to load the cartridge in the specified slot into the REV drive. When you issue a ‘Load cartridge’ command, the cartridge carousel moves the specified cartridge slot into position in front of the REV drive. The cartridge loader then extracts the cartridge from the cartridge slot and inserts it into the REV drive.

The ‘Unload cartridge’ command causes the REV drive to unload the disk from the disk path and eject the cartridge. After the cartridge is ejected, the cartridge carousel moves the slot from which the cartridge originated

into position in front of the REV drive. The cartridge loader then extracts the cartridge from the REV drive and returns it to the cartridge slot.

6.6.4 Write Protected Media

If the drive detects write-protected media, an internal bit is set and the autoloader posts the “WP” string on the display indicating write-protected media is loaded in the drive.

The display shows the following status:

Drive loaded

12345-7890 WP

As soon as the write protected media is ejected, the drive resets the internal bit and the “WP” string on the display is removed. See the REV System Software help for information on write-protecting media.

6.7 Shipping

If you need to ship the autoloader, use the original shipping carton and packing materials to prevent damage. The shipping carton and packing materials are not intended to be used for shipping items other than or in addition to the autoloader.

7 Troubleshooting and Diagnostics

7.1 General Guidelines

The autoloader includes features to support troubleshooting and diagnostic operations.

If the red error LED is on, an error message and error code Will appear on the OCP.

To check if the autoloader is operational the system offers a system test. It is accessible via the item “Diagnostic” in the system menu. To perform a system test, the REV drive must be empty and at least one slot must contain a cartridge.

7.2 Error LED/Error Code

1. If the red error LED is on and an error message and error code are displayed on the Status Screen note

the code or information.

2. Press Enter to attempt recovery and initialization. Cycling power may also be necessary.

NOTE: If the Media Attention LED turns red, this is an indication that a drive error occurred pointing to the

media as the possible problem. To determine the drive error code after the cartridge is unloaded and returned to the I/O Door for removal, perform one of the following procedures to determine the latest drive error code.

7.2.1 Viewing Error Codes via the OCP

1. Take the autoloader offline.

2. From the OCP, press Enter to access the Information Menu.

3. Press Next to access LOADER INFO.

4. Press Next or Previous until ERROR LOG appears.

5. Press Enter to display the most recent error code.

6. Line one will indicate ERROR CODE 0; line two will show a single hex digit drive error code (see Error!

Reference source not found. in section 7.4).

7. Press Previous to view previous error codes (up to ten error codes are stored).

7.2.2 Viewing Error Codes via the RMU

1. Login as Administrator.

2. Click on Logs and then Drive.

The drive error log table described for serial communication is displayed.

7.3 Analysis Procedures

7.3.1 Power/External Fan Analysis

If the autoloader does not power on:

1. Ensure power cord is plugged in at the autoloader and at the electrical outlet.

2. Try another electrical outlet or plug another device into outlet to test.

3. Try another power cord.

4. If none of the above are successful in restoring power to the unit, contact technical support.

If air does not flow from the external fan on the rear panel of the autoloader:

1. Ensure power is switched off and the power cord removed.

2. Ensure the external fan is making a firm connection by removing and replacing the fan.

3. Plug the power cord into the autoloader and switch on the POWER button.

4. If the fan remains off, replace the rear fan.

7.3.2 RMU Analysis

NOTE: Both the OCP and the serial port must be offline (logged out) before the RMU can complete its

Administrator or Service login.

If the RMU is not functioning at all or if it is intermittently functioning, review the following steps to ensure that it is properly configured, or, to help determine which part needs to be replaced. The complete RMU electronics resides both on the main board in the base unit and on the RMU attachment plugged into the rear of the base unit.

1. Check that the RMU attachment is securely connected to the RMU connector in the rear of the

autoloader.

2. Check that the correct IP, Gateway, and subnet mask addresses are keyed into the network parameters

and that the NETWORK is in the ON state. From the OCP, navigate to NET PARAMETER in the Configuration Menu.

3. Check that the correct IP address is being used on the web browser.

4. If the Ethernet connection is a direct connection between the PC and the autoloader, check that a special

_crossover_ Ethernet cable is being used. Otherwise, if the autoloader connection is made to a network hub or switch, ensure that a normal “straight-through” Ethernet cable is being used.

5. Check the Ethernet cable carefully (or try another cable) and, if the RMU is connected to a network hub or

switch, try a different port.

6. If the RMU is still malfunctioning, contact technical support.

7.3.3 BCR Analysis

If the server (host) has reported inventory problems relating to inability to read bar code labels, or, if some or all of the cartridge labels are not being displayed on the RMU (Status _ Media), use the following procedure to determine if the BCR needs to be replaced.

1. Check that a supported bar code label (or labels) are being used. Also, check for damaged labels.

2. Check that the bar code function configuration has been enabled properly:

 From the OCP, navigate to BARCODE READER in the Configuration Menu.

 BCR must be configured to ON. If it is OFF, change to ON.

3. Power off the autoloader and remove the BCR.

4. Check pins and connector for damage.

5. Reinstall the BCR.

6. Power on the autoloader.

7. Perform a re-inventory via the OCP or view the inventory via the RMU to determine if the labels are now

being read.

8. If the BCR is still not functioning properly, contact technical support.

7.3.4 Cartridge Won’t Eject

If a cartridge will not respond to the UNLOAD command in the Commands Menu, this means that a cartridge will not unload from the autoloader’s drive.

1. Navigate to UNLOAD in the Commands Menu and press Enter on the OCP.

2. If the cartridge will not eject from the drive, navigate to BULK EXCHANGE in the Commands Menu and

remove all other cartridges from the autoloader.

3. Try ejecting the cartridge by right clicking on the drive icon on the host computer and selecting Eject.

4. Power cycle the autoloader.

5. Contact technical support.

7.4 Error Messages and Error Codes

This chapter describes error codes and associated subcodes of the autoloader. The codes should be used for analyzing failure situations and to analyze the error log stored in the autoloader.

Different sub code classes are joined to the main errors. In the following tables, the specific sub code class is defined in the error description. To get the correct subcode, look in the associated sub code class table.

The error codes are divided in two parts:

 Errors which will be visible on SCSI interface.

 Errors which will be visible on user interfaces like OCP, serial monitor and RMU.

Depending on the error type the errors are only reported on the specific interface, but always stored in the error log.

The tables with error codes visible on user interfaces (OCP, serial monitor and RMU) contain a column with recommended actions for the user.

The last section describes all drive error codes. The entries in the drive error log are similar to the error message code on the autoloader LCD

7.4.1 Error Code Description

Autoloader error entries have 4 information values which describe the error in detail.

AA BB CC DD

Indicator for hard error or recovered error

80—hard error

40—recovered error

The <AA> indicator for the type of error code is only available in the error log. Recovered errors will not be displayed on the OCP.

The <DD> subcode specific information is not described in this document, since it is used only for detailed failure analysis in service and repair.

Main error code Error subcode Subcode specific

information

7.4.2 Example for an Error/Event Log:

EVENT -6

80 93 0b 20

Sequence number -6 indicates the position in the sequence list, 0 being the most recent. In this example, the log shows a load error:

 Type 80 = Unrecovered error

 Code 93 = Load error

 Internal error 0B = Door Stop

 Cmd 20 = Load

After pressing Enter, the associated time stamp will be displayed in the following format:

ddd:hh:mm:ss:HH

ddd: days

hh: hours

mm: minutes

ss: seconds

HH: 1/100 second

The time stamp is set at zero at system start up. The complete Error Log can be printed out also through the Serial Monitor or the optional RMU.

7.4.3 Not Ready Errors 01h–0Fh

Error Code Description

01h Unit scanning library, Please wait

02h Manual intervention required

03h Cause not reportable

04h Firmware upgrade in process

05h Front door is open

06h Working on other SCSI cmd

08h Loader is in sequential mode

09h Loader is offline

0A–0Fh Reserved

7.4.4 Unit Attention 10h–1Fh

7.4.5 Recovered Errors 20h–2Fh

Error Code Description

20h Error log overflow

21h SCSI parity error

22h-2Fh Reserved

7.4.6 Hardware Errors 30h–4Fh

Error Code Description

30h Media not present

31h POST soft failure

32h Loader communications timeout

33h Loader communications UART error or buffer overflow

34h Bad status returned from loader

35h Unexpected status from test

36h Cartridge has no home

37h REV drive handle problem

38h No cartridge in drive during unload

39h Loader mechanism problem after retries

3Ah Timeout moving cartridge

3Bh Reserved

3Ch Couldn’t unlock door after retries

3Dh Error during scanning

3Eh Couldn’t lock door after retries

3Fh Unexpected door open

40h Didn’t find all expected slots during belt movement

41h Cartridge already in drive during cartridge loading

42h Slot empty during cartridge loading

45h-4Fh Reserved

7.4.7 Illegal Request Errors 50h–6Fh

Error Code Description

50h No slot free for transfer

51h All slots empty

52h Parameter length error

53h SCSI invalid opcode

54h Invalid element address

55h Invalid field in CDB (Command Description Block)

56h Invalid mode on write buffer

57h Invalid drive specified

58h Invalid test number at diagnostic

59h Invalid offset on write buffer

5Ah Invalid size on write buffer

5Bh Bad controller image checksum

5Ch Invalid LUN

5Dh Parameter list error: invalid field

5Eh Parameter list error: parameter not supported

5Fh Parameter value invalid

60h Saving parameters not supported

63h SCSI invalid ID message

64h Media Load/Eject failure

65h Destination element full

66h Source slot or drive empty

67h Unrecognized loader command

68h Wrong header length

69h Bad sequence number

6Ah Wrong checksum

6Bh Command unspecified

6Ch Configuration problem: no bar code reader installed

6Dh Flash image does not fit boot code

6Eh Medium removal prevented by drive

6Fh Firmware image contains wrong personality

7.4.8 Aborted Command Errors 70h–73h

Error Code Description

70h SCSI message error

71h SCSI parity error

72h SCSI invalid message

73h SCSI overlapped command attempt

74h-79h Reserved

7.4.9 Additional Errors 7ah–7Fh

Error Code Description

7Ah-7Dh Reserved

7Eh Reservation conflict status

7Fh Reserved

7.4.10 Robotic Control Errors 81h–8Fh

Error Code Description Recommended Action

81h Invalid internal command error.

This error indicates that the robotic received an undefined internal command or an invalid parameter to a command.

82h Device status not suitable to execute this

command.

If the robotic is busy, some commands can’t be executed at the same time. This error will indicate a probable conflict. This is not an error condition, but does result in reporting busy condition to the host for the requested SCSI command.

Retry operation, after several occurrences contact technical support

83h Inventory not valid.

The cartridge inventory is not valid, because of manual changes or previous fatal errors.

Perform an inventory rescan (menu item COMMANDS/REINVENTORY)

84h Source element not ready.

Transport source element unexpected state.

85h Destination element not ready.

Transport destination element unexpected state.

86h Assigned to a rejected user attempt to

access door while media removal is prevented.

87h Is used for several robotic command

timeout conditions.

89h Timeout detected by loader on system

testing

8Fh No error after loader recovery. Only informational message, no

Perform an inventory rescan (menu item COMMANDS/REINVENTORY)

Finish IMPORT/EXPORT, afterwards retry operation

Reset the unit (menu item CONFIGURATION/RESET)

Reset the unit (menu item CONFIGURATION/RESET), restart System Test

action required

7.4.11 Function Errors 90h–9Fh

Error Code Description Recommended Action

90h Mechanical initialization failure.

The robotic wasn’t able to get into its safe mechanical init position. Manual intervention will be necessary.

91h Scan failure.

Fatal error during cartridge scan, building up inventory.

92h Preposition failed.

Belt positioning error.

93h Cartridge mount error.

Movement of cartridge into drive failed.

Reset the unit (menu item CONFIGURATION/RESET), after further occurrences contact technical support

Perform an inventory rescan (menu item COMMANDS/REINVENTORY)

Run Library Verify Test (menu item DIAGNOSTICS/LOADER DIAG./LIBRARY VERIFY), after further occurrences contact technical support

94h Cartridge dismount error.

Failure during cartridge removal and transport back to the slot.

Run Library Verify Test (menu item DIAGNOSTICS/LOADER DIAG./LIBRARY VERIFY), after further occurrences contact technical support

95h Import error.

Device wasn’t able to finish import of new cartridge without error.

96h Export error.

Fatal error during cartridge export.

97h-9Fh Reserved

Run Library Verify Test (menu item DIAGNOSTICS/LOADER DIAG./LIBRARY VERIFY), after further occurrences contact technical support

7.4.12 Low Level Axis Errors A0h–AFh

Error Code Description Recommended Action

A0h Belt axis error.

Error during cartridge carrier movement (position not found).

A1h Slider axis error.

Transport slider unable to reach estimated position.

Run Library Verify Test (menu item DIAGNOSTICS/LOADER DIAG./LIBRARY VERIFY), after further occurrences contact technical support

A2h Gripper position error.

Gripper unable to reach position.

A3h Cartridge pick error.

Missing cartridge during pick operation of gripper.

A4h Door function error.

Slider door in front bezel not in requested position during device operation.

Run Library Verify Test (menu item DIAGNOSTICS/LOADER DIAG./LIBRARY VERIFY), after further occurrences contact technical support

Reset the unit (menu item CONFIGURATION/RESET), after further occurrences contact technical support

A5h Fan error.

Loader has detected a Fan error.

Subcode :

 F1  Fan at rear connector plate was the

originator

A6h-AFh Reserved

Subcode F1: replace fan at rear connector plate

7.4.13 Electronic Hardware Errors B0h–B9h

Error Code Description Recommended Action

B0h ROM error.

A defective ROM was detected.

B1h RAM error.

A defective RAM was detected.

B2h NVRAM error.

A defective NVRAM was detected.

B5h Display error.

A defective display was detected.

B6h Memory error.

A defective memory was detected.

B7h Fatal system error. Contact technical support

B8h Barcode error Perform an inventory rescan (menu

Retry operation, after several occurrences contact technical support

Contact technical support

Retry operation, after several occurrences contact technical support

Contact technical support

item COMMANDS/REINVENTORY), after several occurrences contact technical support.

B9h Database error Contact technical support

7.4.14 Drive Errors BAh–BFh

Error Code Description Recommended Action

BAh Disk load timeout. Retry operation, if not successful

contact technical support

BBh Disk unload timeout. Power-cycle unit, retry operation, if

not successful, contact technical support

BCh Overtemperature problem.

Subcode : The original drive error code is reported

BDh No connection to drive. Contact technical support

BFh Drive broken, needs repair. Contact technical support

Check ambient temperature (should not exceed 35°C), after further occurrences contact technical support

7.4.15 Barcode Errors C0h–CFh

Error Code Description Recommended Action

C0h Library verify test. Autoloader has

multiple readings for a single barcode label.

C1h-CFh Reserved

Check barcode labels, perform a rescan inventory

7.4.16 Network Errors D0h–D5h

Error Code Description Recommended Action

D0h Error at network initialization Check cable connection, check

Network configuration, retry operation, if not successful contact technical support

D1h Telnet server error Check cable connection, power-cycle

unit, after several occurrences contact technical support

D2h Web server error Check cable connection, power-cycle

unit, after several occurrences contact technical support

D3h RMU EEPROM Access Error Check RMU connectivity, power-cycle

unit, after several occurrences contact technical support

D4h No RMU found Check RMU connectivity, power-cycle

unit, after several occurrences contact technical support

D5h Error in write data to RMU EEPROM Check RMU connectivity, power-cycle

unit, after several occurrences contact technical support

7.4.17 Subcode Descriptions

Error Subcode Description

00h No error

01h Communication timeout

02h Length expired before expected character

03h Any other kind of driver error

10h Start pattern missing

11h Sequence enumeration error

12h Packet length error

13h Checksum mismatch

14h End pattern missing

15h Drive busy—command rejected

16h General drive error

17h Byte stuffing error

18h Command negative acknowledged

21h Carrier state error

22h Repetitions error. Number of repetitions reached.

23h Move to slot position repetitions error. Number of repetitions at move to slot

reached.

24h Move to eject position repetitions error. Number of repetitions at move to

eject position reached.

25h Belt start error. Start of belt motor unsuccessful

26h Belt backward start error. Start of belt motor unsuccessful

27h Belt home error. Home carrier at move to home position not found.

28h Unexpected belt home error. Unexpected home carrier detected at belt

movement.

29h Belt door stop error. Belt stopped by door opening.

2Ah Belt position error at move to carrier 1 (home slot)

2Bh Belt position error at move to carrier 2

2Ch Belt position error at move to carrier 3

2Dh Belt position error at move to carrier 4

2Eh Belt position error at move to carrier 5

2Fh Belt position error at move to carrier 6

30h Belt position error at move to carrier 7

31h Belt position error at move to carrier 8

32h Belt position error at move to carrier 9

33h Belt position error at move to carrier 10

35h Gripper start error. Start of gripper motor unsuccessful

36h Gripper open error. Gripper open position not reached.

37h Gripper close error. Gripper close position not reached.

38h Gripper hold error. Gripper hold/closed position not reached.

39h Gripper unexpected closed error. Gripper closed although a cartridge should

be there.

40h Slider start error. Start of slider motor unsuccessful

41h Slider home error. Slider home position not reached.

42h Slider forward positioning error. Slider position in forward direction not

reached.

43h Slider complex forward positioning error. Slider position in a complex

forward movement not reached.

44h Slider backward positioning error. Slider position in backward direction not

reached.

45h Slider complex backward positioning error. Slider position in a complex

backward movement not reached.

46h Slider lost steps at forward movement.

47h Slider lost steps at complex forward movement.

48h Slider lost steps at backward movement.

49h Slider lost steps at complex backward movement.

4Ah Wrong slider start position at forward movement.

4Bh Wrong slider start position at complex forward movement.

4Ch Wrong slider start position at backward movement.

4Dh Wrong slider start position at complex backward movement.

4Eh Error in slider adaption.

50h Door open error. Door open position not reached.

51h Door close error. Door close position not reached.

52h Door repetitions error. Door close repetitions reached.

60h Axis initialization error. Initialization of all axes not successful.

61h Carrier position error.

70h Unknown cartridge error.

71h Door close error at import/export.

72h Wrong source carrier state.

73h Wrong destination carrier state.

74h Multiple carrier state errors.

75h Expected cartridge in transit not found.

76h Unexpected cartridge in transit found.

79h Door Error (door not closed) after import, cartridge already imported

81h Drive wakeup failed

88h Error accessing the slot status in System Database

90h The Robotic load operation could not reach the cartridge present position

91h No drive activity after the load operation

92h Timeout while loading cartridge

93h No drive activity after the unload operation

94h Timeout while unloading cartridge

95h Drive unload operation terminated unsuccessfully

96h Robotic could not detect an ejected cartridge at unload operation

97h No slot was free at Robotic unload operation

7.5 Access Protocol

All three autoloader communication methods (OCP, RMU, and serial) can simultaneously be active as Standard User (Information only).

 RMU: Standard user

 OCP: Online

 Serial: lgo (logout)

However, only one of the three methods can be active at any one time on the Administrator or Service levels (RMU and serial) or at the Offline level (OCP). The other two can remain active as Standard User. If an attempt to login is made on either of the other two while the third has the highest level access, an “Already Reserved” message (except the RMU) is displayed. The RMU will only allow access by a Standard user at the login panel.

For best results:

 If communicating via the OCP, return to the Home Screen before attempting to communicate via the RMU or

serial port.

 If communicating via the RMU, log out before attempting to communicate via the OCP or serial port.

 If communicating via the serial port, log out before attempting to communicate via the OCP or RMU.

7.6 Error and Trace Log

Every autoloader provides an internal Error Log. These logs are stored in different areas to avoid loss of error entries. This log data is helpful for development and service purposes. The Error log is accessible through the OCP and can be read out entry by entry. It has a storage capacity of 64 entries. It’s organized as a circular buffer, so the oldest entry will be deleted at overflow.

The Event Log is also accessible through the serial connection or the optional RMU. It’s capacity is about 1800 entries, depending on the entry length. The Trace Log can contain entries about processed commands, responses, errors, and asynchronous events.

7.6.1 Log Mode

The trace log is available in different levels. This log level is selectable via the OCP, so the user can decide whether he/she wants error logging and what should be the behavior in case of error.

0 = No Error Log

Error log is disabled.

1 = Trace Log

All relevant data are logged.

2 = Stop Trace Log at first error

The Trace Log will be disabled after first occurred error.

The data which should be stored in Trace Log can be controlled on a network through the optional RMU.

Error Log Entry

Every Error Log entry consists of 2 status bytes and a timestamp. This information is shown on the bottom line of the LCD. The display can be switched between status and timestamp. A negative number in the top line shows the current position in the error log.

Entry: BB CC [*R*] BB Error Code

CC Internal Error

[*R*] Recovered Error

In case of a recovered error a *R* will be displayed. This means that the autoloader was able to recover the occurred error without canceling the operation.

Example for Error/Event Log Display:

EVENT –6

93 0B

Sequence number –6 indicates the position in sequence list, 0 being the most recent.

Log shows a load error (Code 93 = Load error, Internal error 0B = Door Stop).

After pressing the Enter button the associated timestamp will be displayed in the following format :

ddd:hh:mm:ss:HH

ddd: days

hh: hours

mm: minutes

ss: seconds

HH: 1/100 second

The timestamp is set to zero at system start.

The complete Error Log can be printed out also through the serial monitor or the optional RMU. See section 8 on information on using the RMU.

7.7 OCP User Interaction Mode Operation

This is a typical System Driven mode display. It contains the current autoloader status on the top line and the current inventory on the second. This display is also referred to as the ‘Home Screen’.

This is the most frequent display of the OCP. The following graphic depiction is of the menu structure of the OCP, starting with the Home Screen display:

Drive empty

123456-890

7.7.1 User Interaction Mode Operational Notes

Any OCP pushbutton closure will change the OCP Mode from “Current Status/Home Screen” to “User Interaction Mode”.

There are two ways of returning to the Current Status/Home Screen:

1. No activity occurs on the front panel for 100 seconds.

2. CANCEL from the top level menu of “User Interaction Mode”.

7.7.2 Implied Import Operation

There are a couple of situations when autoloader robotics must expect a cartridge import operation, even though an export operation was requested (and not completed) via the front panel. All of these situations have a common root. Bottom line: after a successful export operation, the autoloader has the door open, and an empty slot. This is all that is needed to import another cartridge. If robotics see ‘cart-present’ before the export operation is concluded with an OCP key-press, an Implied Import has been requested.

When could this happen?

Operator changed his/her mind. Asked for an Export, but pushes the same cartridge back into the slot.

8 Remote Management Unit (RMU)

This chapter specifies the user interface of the Remote Management Unit (RMU) of the Iomega® REV

™

Autoloader 1000 product family. It covers the user interface and user pages with full details and functionality. It describes how the RMU GUI operates.

NOTE: The RMU interface is available in English only.

8.1 Overview

The RMU provides remote access to the autoloader over an IP network via a web browser. All available functions are accessible without the need of a dedicated or separate software.

NOTE: Future versions of this documentation may include additional functionality and may include additional

information regarding alternatively supported drives. Iomega reserves the right to extend the functionality of the RMU.

The following list is a short overview of the RMU functions:

 Autoloader, drive, and media configuration and status information

 Ability to modify the configuration of the autoloader

 Configure logging and tracing

 Administrate passwords

 Setting time and date

 Setup event notification

 Reset the autoloader

 Reset, save, and reload configuration information

 Run autoloader operations

 Perform diagnostic tests

 Update loader and drive firmware

 Show logging and tracing information for autoloader & drive

In addition to these functions, the RMU Interface offers Help pages and Support information.

The RMU supports three types of users:

 Normal users: Users who need general configuration and status information of the autoloader.

 System administrators: Users who maintain their backup device autoloader through the use of the RMU

remotely.

 Service personnel or experts: Engineers and repair technicians who will use the RMU as a tool for

troubleshooting and analyzing exceptional situations remotely (i.e. level 2-3 support).

The primary target user of the RMU is the system administrator, who will frequently use the RMU to monitor and maintain his autoloaders.

Every user type corresponds with an access level (1, 2 or 3). To get the right access level the user has to login with the correct password for this access level.

8.2 Saving/Restoring Vital Product Data (VPD) on the RMU

Items saved on RMU:

 SCSI ID

 Operating Mode

 Enabling the BCR

 Machine Serial Number

If an RMU is installed, the values listed above can be saved in the RMU. After all values are set to the desired values, you will be instructed by the configuration instructions to access the Reset page in the Configuration Menu on the RMU to save these values on the actual RMU module.

The Reset page also contains a “restore” button. In addition, if any of these items are changed at any time after install, press the “save” button on the above mentioned RMU page to always save the latest values. Machine serial number and World Wide Node Name (WWNN) are saved from the original machine and restored to VPD of the replacement machine to enable various network hosts to see the “same” autoloader without having to reconfigure the network.

8.3 User Interface Pages

The following section describes the web pages and their functionality. The web pages are made up from static and dynamic text. Access the RMU by entering the autoloader’s IP address in your browser’s URL field.

8.3.1 Login

To begin with, RMU access requires a login. There are 3 access levels for logging in.

The names can be changed by clicking User under Configuration in the Work Items list.

After successful login, the user will see the pertinent information according to the user level:

Standard User (Level 1):

 Information Menu

 Status Menu

 The default password for Standard User is USER

Administrator (Level 2):

 Information Menu

 Status Menu

 Configuration Menu

 Maintenance Menu (exception: Advanced Diagnostics)

 Log Menu

 The default password for Standard User is ADMIN

Service (Level 3):

 Information Menu

 Status Menu

 Configuration Menu

 Maintenance Menu

 Log Menu

For access, cookies are used to store the session data and the current access level. For every other page accessed, this cookie is used to get information about the client session and make sure that the user has the correct access level to access the requested page.

8.3.2 Information

Loader

The information page shows general status of the Loader. This page is accessible by all 3 user levels. No changes can be made by the user.

The “Quick Status” table displays the current status of the autoloader:

 Name: Displays the name of the autoloader

 Status: Indicates the overall status of the autoloader by icon.

 Lock: Displays a lock when the administrator is in the process of making configuration changes. Valid values

for “Loader Lock” are None, RMU, SCSI, OCP and MONITOR.

 Cartridge in drive: Displays the slot number of the disk currently mounted in the REV drive.

 Drive Status: Indicates by icon the overall status of the REV drive. The icon indicates that the loader is fully

operational and that no user intervention is required. The ? mark indicates that user intervention is necessary but that the loader is still operational. The

indicates that user intervention is required and that the loader is

not operational.

 Drive Activity: Indicates the current activity of the REV drive.

 Robotic Action: Indicates the current activity of the autoloader’s robotics.

 Time: Indicates the total amount of time the autoloader has been in operation.

 Drive Error Code: Displays the code of the last error that occurred. Clicking on this code will take the user to a

description of the code.

Drive

The Drive Information page shows general status of the drive and is accessible by all 3 user levels. No changes can be made by the user.

8.3.3 Status

Autoloader

The status screen is split in two parts by a submenu. The first submenu is the Autoloader status and the second submenu is the current status of the inventory in the autoloader.

Media

This screen displays the current status of the inventory of the autoloader. The status shows the following: slot status, cartridge type, cartridge present, barcode label information, BCR (barcode reader) status and write protection. When a cartridge is selected for an action the green moving cartridge symbol is displayed.

8.3.4 Configuration

Device

This page allows you two configure the autoloader in either a dual SCSI configuration or a single SCSI configuration with multiple LUNs.

Network

The Network configuration page allows users to configure and edit the Hostname, IP address, Network Mask and Gateway Address.

NOTE: All changes will require a reset. If DHCP mode is selected, the manual entries are disabled and are not

used.

After submitting the appropriate information, a pop-up box will confirm each action. The pop-up box is displayed only for changes.

User

Use this page for user administration. There are three user levels available in the system. In this page the password for each access level can be changed. The currently logged in access level name is displayed at the bottom of the left banner on each page (after a successful login).

OCP access pin code is used to control access to the OCP panel. Enable this option to lock the configuration features of the OCP.

The support information (contact name, phone number and email address) must be entered in order to set up the specific customer support information.

Real-Time Clock (RTC)

The RTC Configuration page allows users to select and edit the real-time clock of the system in 2 different formats: standard or 24 h.

Log

This page shows the current log configuration. You can set the autoloader to keep a continuous log file or to end the log file after the first error has occurred. You can set the logs to only report certain types of events.

NOTE: Only the selected event types will be recorded. The autoloader will not write excluded events to the log;

therefore, changing the filter will not modify the results of previous logs.

Only a service technician (level 3 user) can access the Trace level and Trace filter.

Event Notification

Use this page to configure the autoloader to send error and warning notices via email.

Reset

This page allows you to reset your autoloader to the factory default settings. Select skip network settings if you wish to reset everything except the network settings to the factory default. This will prevent you from loosing contact with the RMU. Use Save/Restore Vital Product Data to store custom autoloader settings.

8.3.5 Maintenance

Operations

The Operations page allows users at the system administrator level to run several predefined operations. These operations can also be selected via the OCP panel. Select the test from the dropdown menu, select a slot on which to perform the test (if necessary), then click Execute. A test cannot be cancel once it has been started.

General Diagnostic

The General Diagnostic page provides the system administrator with some general tests used to check the reliability of the autoloader. To run system tests, select the number of test cycles and click on the Execute button.

Advanced Diagnostic

This page can only be accessed by a service engineer. It is used to perform loader and drive tests on specific autoloader components.

Firmware

This page allows you to updated the firmware on the autoloader and its internal REV drive. To update the firmware, Click the Choose File button to select the firmware file from the host computer or network, then click

Update.

CAUTION Make sure power is NOT lost during the firmware upgrade!

Reset

The Autoloader Reset page allows you to reboot the autoloader. During an autoloader reset the connection to the autoloader will be lost and the user should wait a few moments and then reconnect to the RMU.

8.3.6 Logs

Loader

The autoloader Logs page displays the autoloader specific log entries of the system. The user can select error or trace logs with the ability to browse the log entries, specify the number of entries per page (up to 24) and start number of entries displayed. Also, the log entries can be stored to a file or deleted (only trace logs) from the system.

CAUTION The RMU can display up to 24 lines of the log. Never enter a value larger

than 24 in the “Number of entries per page” field!

Drive

 The user can select either SCSI or Error logs for the drive.

CAUTION The RMU can display up to 24 lines of the log. Never enter a value larger

than 24 in the “Number of entries per page” field!

9 SCSI Interface Specification

The autoloader has a standard SCSI interface. This chapter provides requirements and specifications for the SCSI interface, including information about the following:

 Cable requirements

 SCSI terminator requirements

 SCSI communications

 Elements and element addresses

NOTE: The autoloader and the enclosed REV drive are independent SCSI devices. This chapter provides

information about how the autoloader (which includes the cartridge loader, carousel, and cartridge slots) supports SCSI communications.

The autoloader conforms to the Ultra2 SCSI specification and is provided with additional comments to possible changes in SCSI 3.

9.1 Cable and Terminator Requirements

A SCSI terminator is included with the autoloader. You will need to purchase a SCSI card with a 68-pin connector on one end for the autoloader and the appropriate SCSI connector for your computer on the other end.

NOTE: The LVD SCSI interface is compatible with single-ended SCSI bus.

9.1.1 SCSI Cable Requirements

Iomega recommends using 68-pin SCSI cables that conform to SCSI-3 specifications.

CAUTION

IMPORTANT

SCSI Cable Length

The maximum allowable cable length for a low-voltage differential SCSI bus, including all internal and external cables, is specified as follows:

If you have more than two devices on the LVD bus, the maximum allowable length is 12 meters (39 feet).

All wide SCSI configurations (single-ended, LVD, and HVD) use the same 68-pin connector. Attaching the LVD autoloader directly to an HVD SCSI bus may cause the SCSI bus to hang.

To comply with the safety and regulatory agency standards listed in section 4, all SCSI cables you use with the autoloader must be properly shielded.

If you are making a point-to-point connection (target and initiator only), the maximum length is 25 meters (82 feet).

IMPORTANT

To determine the cable length of the bus, measure the lengths of all external SCSI cables. Add those lengths together. To that sum, add 68 centimeters (26.8 inches) for the internal SCSI cable length.

9.1.2 SCSI Terminator Requirements

If the autoloader or the REV drive is the last device on the SCSI bus, you must install an external, wide LVD terminator on the unused SCSI connector. Do not use internal terminators to terminate the autoloader or the REV drive. The manufacturer recommends using a Fast 160 SE/LVD multi-mode terminator.

The autoloader and the REV drive are independent SCSI devices on the same SCSI bus. As a result, when they are connected to the initiator, there are a minimum of three devices attached to the SCSI bus. Therefore, the maximum allowable cable length is 12 meters (39 feet).

IMPORTANT

Iomega recommends using active termination. The manufacturers testing has shown that older passive termination does not provide rising edge transitions that are fast or clean enough at fast SCSI speeds.

10 How to Get Help

Iomega is committed to providing excellent customer support. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users. For complete information on the support options available for your Iomega product, check our website at www.iomega.com. Please select your region carefully.

Here’s just some of what is available on Iomega’s award-winning web support site 24 hours a day, 7 days a week:

 Answers to frequently asked questions (FAQs)

 Online help pages with troubleshooting or basic “how to” information

 Up-to-date Iomega software and drivers

 Advanced online support options, such as 1-on-1 live chat and email

 Electronic copies of Iomega product manuals

 Information on telephone support options

 Information on advanced technical service options, such as data recovery

 Warranty information and product return instructions

Support options available may vary depending on your region and language of choice.

NOTE: Iomega’s specific customer support policies (including fees for services) and procedures change as

technology and market conditions dictate. To obtain information about Iomega’s current policies, please visit our website or write to: Iomega Customer Service, 1821 West 4000 South, Roy, UT 84067, USA.

11 Limited Warranty

This warranty applies to end-user purchasers in the Americas. Purchasers in other regions, see the warranty on the Iomega website: www.iomega.com.

11.1 Coverage

Iomega warrants this hardware product to be free from defects in materials and workmanship three (3) years. This non-transferable, limited warranty is only to you, the first end-user purchaser. The warranty begins on the date of purchase.

11.2 Excluded Products and Problems

This warranty does not apply to: (a) Iomega software products; (b) expendable components such as fuses or bulbs; or (c) third party products, hardware or software, supplied with the warranted product. Iomega makes no warranty of any kind on such products which, if included, are provided “AS IS.” Excluded is damage caused by accident, misuse, abuse, use of non-Iomega approved media, exposure of media to excessive magnetic fields, or external environmental causes.

11.3 Remedies

Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Iomega’s sole option and expense, and Iomega may use new or refurbished parts or products to do so. If Iomega is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price.

The above is Iomega’s entire obligation to you under this warranty. IN NO EVENT SHALL IOMEGA BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF IOMEGA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Iomega’s liability exceed the original purchase price of the drive or the media disk. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

11.4 Obtaining Warranty Service

11.4.1 North America

You must notify Iomega within the warranty period to receive warranty service. Iomega’s specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega’s current policies or warranty service, please visit our website at www.iomega.com/supportpolicy.html or write to Iomega Customer Service at 1821 West 4000 South, Roy, UT

84067.

11.4.2 Latin America

Please visit www.iomega.com/support/la/warranty/index.html to obtain information on warranty service for customers located in Latin America.

11.5 Limitations

THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. To the extent permitted by applicable law, IOMEGA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Any implied warranty required by applicable law shall be limited in duration to the express warranty term. Some jurisdictions do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction. Any suit for breach of any warranty on your Product must be filed within one (1) year of the first date the suit could have been brought.

12 Regulatory Information

This section describes the autoloader’s compliance with safety and regulatory agency standards:

IMPORTANT

Device Standards

 ANSI Small Computer System Interface-2 (SCSI-2), X3.131 - 1994

 ANSI SCSI-3 Primary Commands, X3.301 - 1997

 ANSI Information and Technology.SCSI-3 Medium Changer Commands (SMC), NCITS.314:1998

 ANSI SCSI Parallel Interface-2 (SPI-2), X3.302:1998

 IEC 60297 Rack Standards

FCC (United States)

The computer equipment described in this manual generates and uses radio frequency (RF) energy. If the equipment is not installed and operated in strict accordance with the manufacturer’s instructions, interference to radio and television reception might result.

To comply with the following regulations and standards, the autoloader must be properly installed in an office or industrial environment with shielded cables and adequate grounding of the SCSI bus and the input power.

This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Part 15, Class B, of the FCC Rules, is designed to provide reasonable protection against radio and television interference in a residential installation. Although the equipment has been tested and found to comply with the allowed RF emission limits, as specified in the above cited Rules, there is no guarantee that interference will not occur in a particular installation. Interference can be determined by turning the equipment off and on while monitoring radio or television reception. The user may be able to eliminate any interference by implementing one or more of the following measures:

• Reorient the affected device and/or its receiving antenna.

• Increase the distance between the affected device and the computer equipment.

• Plug the computer and its peripherals into a different branch circuit from that used by the affected device.

• If necessary, consult an experienced radio/television technician for additional suggestions.

NOTE: Changes or modifications to the electronics or enclosure of this product must be expressly approved by

Iomega; otherwise, the user’s authority to operate this product might be voided by the FCC.

Canadian Verification

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003, Class B).

CE (European Community)

This Iomega product conforms to the following European Directive(s)and Standard(s): Application of Council Directives: 73/23/EEC, 89/336/EEC. Standards to which Conformity is declared: EN60950, EN55022, EN55024, EN61000-3-2, EN61000-3-3. Importer’s Name: Iomega International, S.A. Type of Equipment: Information Technology Equipment.

VCCI

This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Manufacturer/Responsible Party

Iomega Corporation 1821 West 4000 South Roy, UT 84067 USA

Iomega REV-AL-1000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual