Intermec Technologies Corporation
6001 36th Avenue West
P.O. Box 4280
Everett, WA 98203-9280
U.S. service and technical support: 1-800-755-5505
U.S. media supplies ordering information: 1-800-227-9947
Canadian service and technical support: 1-800-668-7043
Canadian media supplies ordering information: 1-800-268-6936
Outside U.S.A. and Canada: Contact your local Intermec service supplier.
The information contained herein is proprietary and is provided solely for the purpose of allowing customers to
operate and/or service Intermec manufactured equipment and is not to be released, reproduced, or used for any
other purpose without written permission of Intermec.
Information and specifications in this manual are subject to change without notice.
2001 by Intermec Technologies Corporation
All Rights Reserved
The word Intermec, the Intermec logo, INCA (under license), MobileLAN, JANUS, IRL, Trakker Antares,
EZBuilder, TE 2000, Data Collection Browser, dcBrowser, Universal Access Point, UAP, Duratherm,
EasyCoder, Precision Print, PrintSet, Virtual Wedge, and CrossBar are either trademarks or registered
trademarks of Intermec.
Throughout this manual, trademarked names may be used. Rather than put a trademark ( or ) symbol in
every occurrence of a trademarked name, we state that we are using the names only in an editorial fashion, and
to the benefit of the trademark owner, with no intention of inf ringement.
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Contents
Contents
Before You Begin vii
Warranty Information vii
Safety Summary vii
Cautions and Notes viii
About This Guide viii
Getting Started
1
2
Understanding the 2102 S Access Point 1-3
Understanding the LEDs 1-3
Understanding the Ports 1-4
General Installation Guidelines 1-5
Installing the 2102 S Access Point 1-5
Mounting the 2102 S Access Point 1-6
Positioning the Antenna 1-7
Setting the IP Address of the 2102 S Access Point 1-8
Resetting the 2102 S to Factory Defaults 1-9
Configuring the 2102 S
Establishing a Web Browser Session 2-3
Changing the User Name and Password 2-4
Configuring the 2102 S Access Point as a DHCP Server 2-5
Configuring the 2102 S Access Point as a NAT Server 2-8
Configuring the Radio
3
Configuring the 802.11b HR Radio 3-3
Configuring WEP 3-5
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MobileLAN access 2102 S User’s Guide
Maintaining and Troubleshooting the 2102 S
4
A
Analyzing the 2102 S Access Point 4-3
Viewing AP Connections 4-3
Viewing Port Statistics 4-4
Viewing the DHCP Status 4-5
Viewing the Configuration Summary 4-5
Viewing Information About the Access Point 4-6
Understanding the LED Lighting Sequence 4-7
Upgrading the 2102 S Access Point Firmware 4-8
Using the MobileLAN access Utility 4-8
Using a Web Browser 4-9
Troubleshooting the Radio 4-10
Commonly Asked Technical Support Questions 4-11
Getting Help with Your Installation 4-11
Specifications and Default Settings
Physical Specifications A-3
B
Other Specifications A-3
Radio Specifications—IEEE 802.11b HR A-4
Default Settings A-4
TCP/IP Settings Menu Defaults A-4
Ethernet Port Configuration Menu Defaults A-5
Password Menu Defaults A-5
IEEE 802.11b HR Radio Menu Defaults A-5
Using External Antennas
Attaching an External Antenna B-3
General Antenna Placement Guidelines B-4
Positioning Antennas for IEEE 802.11b HR Radios B-4
Positioning Antennas for Antenna Diversity B-4
Intermec 2.4 GHz Antennas and Antenna Accessories B-6
iv
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Configuring HereUAre
Contents
C
I
About HereUAre C-3
Index
v
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Page 9
Before You Begin
This section introduces you to standard warranty provisions, safety precautions,
cautions, notes, document formatting conventions, and sources of additional product
information.
Warranty Information
To receive a copy of the standard warranty provision for this product, contact your local
Intermec sales organization. In the U.S. call 1-800-755-5505, and in Canada call 1-800668-7043.
Opening this product may void the warranty. The internal workings of this
Note:
product can only be accessed by Intermec service personnel. Radio replacements and
upgrades require Intermec service personnel.
Safety Summary
Your safety is extremely important. Read and follow all warnings and cautions in this
book before handling and operating Intermec equipment. You can be seriously injured,
and equipment and data can be damaged if you do not follow the safety warnings and
cautions.
Before You Begin
Do not repair or adjust alone Do not repair or adjust energized equipment alone under
any circumstances. Someone capable of providing first aid must always be present for
your safety.
First aid Always obtain first aid or medical attention immediately after an injury.
Never neglect an injury, no matter how slight it seems.
Resuscitation Begin resuscitation immediately if someone is injured and stops
breathing. Any delay could result in death. To work on or near high voltage, you should
be familiar with approved industrial first aid methods.
Energized equipment Never work on energized equipment unless authorized by a
responsible authority. Energized electrical equipment is dangerous. Electrical shock
from energized equipment can cause death. If you must perform authorized emergency
work on energized equipment, be sure that you comply strictly with approved safety
regulations.
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MobileLAN access 2102 S User’s Guide
Cautions and Notes
The cautions and notes in this guide use the following format.
Caution
A caution alerts you to an operating procedure, practice, condition, or statement that
must be strictly observed to prevent equipment damage or destruction, or corruption
or loss of data.
Conseil
Une précaution vous avertit d’une procédure de fonctionnement, d’une méthode,
d’un état ou d’un rapport qui doit être strictement respecté pour empêcher
l’endommagement ou la destruction de l’équipement, ou l’altération ou la perte de
données.
Notes either provide extra information about a topic or contain special
Note:
instructions for handling a particular condition or set of circumstances.
About This Guide
The MobileLAN™ access 2102 S User’s Guide provides information about the features
of this product, and how to install, configure, and troubleshoot it. You must be familiar
with your host PC and your other Intermec equipment.
Terminology
In this guide, the terms 2102 S and access point are used to describe the 2102 S Access
Point device.
Format Conventions for Input From a Keyboard or Keypad
This table describes the form atting convent ions for inpu t from host PC keyboards:
ConventionHow to Interpret the Convention
Special text
Italic textIndicates a variable that you must replace with a value.
Bold text
whereIntroduces a list of parameters and explains the values you can specify for
Shows the command as you should enter it into the device.
Indicates the keys you must press on a PC keyboard. For example, “press
” means you press the key labeled “Enter” on the PC keyboard.
Enter
them.
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1
Getting Started
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This chapter introduces the 2102 S Access Point with the MobileLAN™ access utility
and explains how to install it.
Understanding the 2102 S Access Point
The 2102 S access point is designed to be powerful and easy to use. It attaches to a
wired network and provides wireless network access for end devices.
The MobileLAN access utility is designed to help you make simple configuration
changes to your access point. You can upgrade the access point firmware from the
utility, as well as access the Web browser menus to make further configuration changes.
The 2102 S ships with these items:
Power supply (Part No. 3-304029-01) and AC power cord
•
Mounting bracket
•
Safety information
•
Antenna
•
Getting Started
1
™
The 2102 S with an IEEE 802.11b High Rate (HR) radio installed is
Wi-Fi™ certified for interoperability with other 802.11b HR wireless
LAN devices.
Caution
You must use the appropriate Intermec power supply with these devices or equipment
damage may occur.
Conseil
Vous devez utiliser la source d'alimentation Intermec adéquate avec cet appareil sinon
vous risquez d'endommager l'équipement.
Understanding the LEDs
The following illustration identifies the four LEDs on the 2102 S.
Wired
Radio
Power
LAN
Error
MPA001U.eps
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MobileLAN access 2102 S User’s Guide
The following table describes the LEDs on the 2102 S.
LEDDescription
PowerRemains on when power is applied.
RadioFlashes when a frame is transmitted or received on the radio port.
Wired LANFlashes when a frame is transmitted or received on the Ethernet port.
Error
Flashes during normal operation. Remains on if an error is detected.
Understanding the Ports
The following illustration identifies the ports on the 2102 S.
10BaseT
Ethernet port
Serial
port
The following table describes the ports on the 2102 S.
PortDescription
10BaseT portUsed with an appropriate cable, the 10BaseT port connects the access point
to your Ethernet network.
Power
port
MPA002U.eps
Serial portUsed with a null-modem cable, the serial port connects the access point to a
Power portUsed with an appropriate power cable, the power port connects the access
1-4
terminal or PC to perform initial configuration.
point to an AC power source.
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General Installation Guidelines
Intermec recommends that you have Intermec or other certified providers conduct a site
survey to determine the ideal locations for all of your network components. A proper
site survey requires special equipment and training.
The following general practices should be followed in any installation:
Locate access points centrally within areas requiring coverage.
•
Overlap access point coverage areas to avoid coverage holes.
•
Try to position the access point so its LEDs are visible. The LEDs are useful for
•
troubleshooting.
Install wired LAN cabling within node limit and cable length limitations.
•
Use an uninterruptible power supply when the AC power system is not reliable.
•
See Appendix B for information about antenna placement and accessories.
Microwave ovens operate in the same frequency band as 802.11b HR radios;
Note:
therefore, if you use a microwave within range of your 2102 S, you may notice
performance degradation. Both your microwave and your 2102 S will continue to
function, but you may want to consider relocating your microwave out of range of your
access point.
Getting Started
1
Installing the 2102 S Access Point
Follow these steps to install the 2102 S.
1. Mount the access point.
2. If necessary, attach an external antenna. For more information, see “Attaching an
External Antenna” in Appendix B.
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MobileLAN access 2102 S User’s Guide
Mounting the 2102 S Access Point
You can install the 2102 S horizontally on a desk or counter, or you can install it
vertically on a wall using the wall bracket that ships with it. Follow the instructions that
ship with the bracket and access point. An optional cubicle bracket is also available for
mounting the 2102 S on a cubicle wall.
These optional mounting bracket kits and accessories are available for the 2102 S:
Cubicle bracket kit (Part No. 070440)
•
Power supply holder kit (Part No. 069893)
•
Dual antenna bracket kit (Part No. 069888)
•
Diversity antenna (Part No. 071489)
•
Contact your Intermec representative for more information about ordering access point
accessories.
The following instructions explain how to mount the 2102 S using the mounting bracket
that ships with it.
Install the mounting bracket and 2102 S on a sturdy surface in accordance with local
building codes. You need the following tools and materials to install the bracket:
Two #5 or M3 screws. The screws should be appropriate for the surface on which
•
you are mounting the bracket.
Drill and drill bit appropriate for the mounting screws
•
Screwdriver
•
To mount the 2102 S
1. Use the mounting bracket as a template to mark the location of the mounting holes
on the mounting surface.
2. Drill the mounting holes.
3. Position the bracket on the mounting surface.
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Positioning the Bracket
Getting Started
1
Mounting
bracket
Hook
(2 places)
Clip
4. Using the screws you provided, secure the bracket to the wall.
5. Fit the slots on the back of the 2102 S over the hooks on the mounting bracket.
6. Slide the 2102 S up slightly, and then press the base of the 2102 S until it clicks into
the clip at the bottom of the mounting bracket.
2102 back
panel
Screw
(2 places)
Slot
(2 places)
MPA003U.eps
Positioning the Antenna
The 2102 S features a built-in antenna that rotates 180° as shown in the next illustration.
Use the following guidelines when positioning the antenna.
Place the antenna at 0° when storing the 2102 S.
•
Place the antenna at 90° when using the 2102 S horizontally; for instance, when the
•
2102 S is positioned on a desk or counter.
Place the antenna at 180° when using the 2102 S vertically; for instance, when the
•
2102 S is mounted on a wall or cubicle.
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MobileLAN access 2102 S User’s Guide
Positioning the Antenna
90°
180°
Do not force the antenna past the hard stop at 0° or 180° or you may break the
Note:
antenna connector.
0°
MPA004U.eps
You are now ready to configure the 2102 S.
Setting the IP Address of the 2102 S Access Point
You can use the MobileLAN access utility to set an initial IP address in your access
point. To use the MobileLAN access utility, you must have the following:
Windows95-OSR2/98SE/ME, Windows NT4.0/2000
•
Access Point software release 1.60
•
To set the IP address of the 2102 S using the MobileLAN access utility
1. Install the MobileLAN access utility on your PC.
a. Place the MobileLAN access utility CD-ROM in the CD-ROM drive of your
PC. The setup program runs automatically. Follow the instructions that appear
on your screen. If the setup program does not run automatically, navigate to
your CD-ROM drive and double-click MLASetup.exe. Follow the instructions
that appear on your screen.
2. Open the MobileLAN access utility by double-clicking the MobileLAN access
utility shortcut on your desktop.
You must have the IP address and MAC address (located on the bottom of
Note:
the 2102 S) of your access point before performing the next steps.
3. Be sure the access point is not turned on, and then click Set IP Address.
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Getting Started
4. Enter an unused IP address for the access point in the New IP Address for AP field.
5. Enter the MAC address of the access point in the AP Ethernet MAC Address field.
6. Click Set AP, and then turn on the access point. The status bar indic at es the sta tus
of the access point as it completes the configuration.
You must complete Steps 3 through 6 before the access point has been
Note:
running for more than 60 seconds, or you will need to reboot the access point.
7. When the configuration process is complete, click Configure AP to launch a Web
browser to further configure the access point.
1
Resetting the 2102 S to Factory Defaults
This section explains how to reset the 2102 S to its factory defaults.
To reset the access point to factory defaults
1. Be sure the access point is not turned on, and then click Set Defaults.
2. Enter the current IP address of the access point in the Current IP Address of AP
field.
3. Click Set AP, and then turn on the access point. The status bar indic at es the sta tus
of the access point as it resets.
You must complete Steps 2 and 3 before the access point has been running for
Note:
more than 60 seconds, or you will need to reboot the access point.
dsah
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2
Configuring the 2102 S
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This chapter explains how to establish a Web browser session and how to manage the
2102 S remotely.
Establishing a Web Browser Session
After you have configured the IP address and other basic network parameters, you can
access your 2102 S from a remote location.
Although you can manage the device remotely using either a Telnet session or a
Note:
Web browser, this manual assumes you are using a Web browser.
You must know the IP address of the access point to access it remotely. If a DHCP
server assigned the IP address, you must determine the IP address from the DHCP
server.
Only one session can be active with the access point at a time. If your session terminates
abruptly or a new signon screen appears, someone else may have accessed the access
point.
To access the access point remotely, you must first establish a Web browser session.
When using the Web to establish remote access to your access point, remember that if
you have a username and password configured for the access point, your session
terminates if you do not use it for 15 minutes.
Configuring the 2102 S
2
The Web browser interface for the access point has been tested using Netscape v4.0 and
higher and Internet Explorer v4.0 and higher. Remotely accessing the access point using
other browsers may provide unpredictable results.
If you access the Internet using a proxy server, you must add the IP address of the
Note:
access point to your Exceptions list. The Exceptions list contains the addresses that you
do not want to use with a proxy server.
To establish a Web browser session with the access point
1. Identify the IP address of the access point.
2. Start the Web browser application.
3. Access the access point using one of these methods:
In the Address field (Internet Explorer) or the Location field (Netscape
•
Communicator), enter the IP address of the access point, and press
Choose Open from the File menu. In the Open field, enter the IP address of the
•
access point and press
The TCP/IP Settings screen appears.
Enter
.
Enter
.
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MobileLAN access 2102 S User’s Guide
The TCP/IP Settings Screen
Your Web browser session is established.
Changing the User Name and Password
To ensure security to your access point, you can make changes to your access point
security parameters after you establish a Web browser session.
To change the user name and password
1. Establish a Web browser session. For more information, see “Establishing a Web
Browser Session” on page 2-3.
2. Click Passwords. The Passwords screen appears.
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The Passwords Screen
Configuring the 2102 S
2
3. Type a user name in the User Name field and a password in the Password field. The
User Name and Password can each be up to 16 characters long. Click Submit
Changes and follow the instructions that appear on your screen to save your
changes.
4. Click Save/Discard Changes, and then reboot the access point. The new user name
and password are saved, and you must enter these new values each time you
establish a Web browser session for your access point.
Configuring the 2102 S Access Point as a DHCP Server
The 2102 S access point contains a simple DHCP server that you can use to provide
DHCP server functions for small installations where no other DHCP server is available.
The DHCP server will offer IP addresses to any DHCP client it hears as long as a pool
of unallocated IP addresses is available. These clients may include other access points,
wireless clients, wired hosts on the distribution LAN, or wired hosts on secondary
LANs.
This DHCP server is not intended to replace a general purpose, configurable
Note:
DHCP server, and it makes no provisions for synchronizing DHCP policy between itself
and other DHCP servers. Customers with complex DHCP policy requirements should
use other DHCP server software.
You must configure an access point acting as a DHCP server with a static IP address.
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MobileLAN access 2102 S User’s Guide
To configure the 2102 S access point as a DHCP server
1. Establish a Web browser session. For more information, see “Establishing a Web
Browser Session” on page 2-3.
2. Click TCP/IP Settings and configure the following parameters:
Subnet mask
•
Static IP address
•
3. Enable the server.
a. In the TCP/IP Settings screen, click the DHCP Mode down arrow and choose
This AP is a DHCP Server.
b. Click Submit Changes and follow the instructions that appear on your screen to
save your changes.
4. Configure the DHCP server.
a. Click DHCP Server Setup. The DHCP Server Setup screen appears.
b. Configure the DHCP server. When you are finished, click Submit Changes and
follow the instructions that appear on your screen to save your changes.
The table on the next page explains each parameter.
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Configuring the 2102 S
2
DHCP Server Parameters
ParameterExplanation
Low AddressSpecifies the low IP address in the range of IP addresses available to the DHCP server for
distribution to DHCP clients. If these addresses are not on the same subnet as the access point, the
access point will perform Network Address Translation (NAT) for the devices to which it grants
IP addresses.
High AddressSpecifies the high IP address in the range of IP addresses available to the DHCP server for
distribution to DHCP clients. If these addresses are not on the same subnet as the access point, the
access point will perform Network Address Translation (NAT) for the devices to which it grants
IP addresses.
DNS Address 1Specifies the IP address of a Domain Name Server that will be distributed to DHCP clients. You
can enter up to two DNS addresses to be delivered to DHCP clients.
DNS Address 2Specifies the IP address of a Domain Name Server that will be distributed to DHCP clients. You
can enter up to two DNS addresses to be delivered to DHCP clients.
IP Subnet MaskIndicates how many host bits of the IP address represent a subnet number. Use IP subnets to
partition traffic and to connect routers. The IP subnet mask must represent contiguous ones (1)
from the left and contiguous zeros (0) from the right.
IP Router (Gateway)Specifies what IP router DHCP will be offering to clients. If NAT has been automatically enabled,
the access point will use the lowest DHCP address to provide an IP router that performs NAT.
NAT (Network
Address Translation)
Status
Specifies if DHCP has been properly configured and if the range has automatically enabled NAT.
NAT operation is disabled or enabled automatically depending on the continuous range of
addresses you enter into the DHCP Server. NAT is disabled if the ra nge of addresses to be given
to DHCP clients is on the same subnet as the access point. If the range of addresses to be given
out by the DHCP server is not on the same subnet as the access point, you are creating a virtual
network and the DHCP server will also perform NAT translation.
Supported DHCP Options
The DHCP server issues IP address leases to configure the following fields and options:
IP broadcast address
contain the same values as configured for the access point.
Lease duration
This address, along with the subnet mask and default router, will
The default lease duration is twenty minutes.
Unsupported DHCP Options
The DHCP server implemented in the 2102 S access point does not support any DHCP
options other than those listed on this page. The DHCP server disregards any DHCP
options that are not explicitly required by the DHCP specification. The DHCP server
ignores all packets with a non-zero giaddr (gateway IP address). The DHCP server only
responds to requests emanating from it’s own subnet.
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MobileLAN access 2102 S User’s Guide
Configuring the 2102 S Access Point as a NAT Server
1. Establish a Web browser session. For more information, see “Establishing a Web
Browser Session” on page 2-3.
2. Click TCP/IP Settings and configure the following parameters:
Subnet mask
•
Static IP address
•
3. Choose This AP is a DHCP Server in the DHCP Mode field.
4. Click DHCP Server Setup and verify that the range of NAT addresses that are
automatically assigned will be valid for your environment. If you need to change
the IP addresses, be sure to enter a contiguous range of IP addresses that are not on
the same subnet as the IP address you have configured for your access point.
5. Click Submit Changes and follow the instructions that appear on your screen to save
your changes.
6. Configure any optional parameters. asdf
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3
Configuring the Radio
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This chapter explains how to configure your radio.
Configuring the 802.11b HR Radio
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click IEEE 802.11b Radio. The IEEE 802.11b Radio screen appears.
Configuring the Radio
3
3. Configure the parameters for the radio. When you have finished, click Submit
Changes and follow the instructions that appear on your screen to save your
changes.
The table on the next page explains each parameter.
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MobileLAN access 2102 S User’s Guide
802.11b HR Radio Parameters
ParameterExplanation
SSID (Network
Name)
Data RateDetermines the bit rate for data transmission. In general, higher speeds mean shorter range and
Data Rate
Fallback
Basic RateDetermines the bit rate for Multicast data transmission. In general, higher speeds mean shorter
FrequencyThe frequency is the particular frequency within the 2.4 to 2.5 GHz range that the access point uses
The 802.11b HR radio communicates with other 802.11b HR radios with the same network name.
Use this parameter to assign a network name to the access point, and then assign the same network
name to the end devices that will connect to the access point. The SSID (Network Name) can be no
more than 32 alphanumeric characters. The default SSID (Network Name) is INTERMEC (casesensitive).
lower speeds mean longer range.
Determines if the radio will fall back to slower speeds when it is unable to deliver a packet.
Interference or range limitations may make it impossible to deliver a packet at the default rate. If
this option is enabled, the access point will attempt to deliver the packet at a slower rate which may
have greater range or interference tolerance.
range and lower speeds mean longer range. In an installation with mixed speed settings, this
parameter must be set no higher than the maximum speed of the lowest rate terminal which must
receive Multicast traffic.
to transmit and receive packets. The available frequencies are country-dependent and are
determined by the radio.
Configure all access points used in Spain, France, or Japan to a common frequency. For all other
countries, you can configure all access points to a common frequency, or you can select up to three
frequencies that are at least three channels (or 25 MHz) apart. You could select 2412 MHz, 2437
MHz, and 2462 MHz, for example.
You may want to use a single frequency to isolate the installation to part of the band; for example,
use a single frequency if other DS systems or multiple microwave ovens are in use in the area.
For optimal performance of access points that are within range of each other, you should configure
their frequencies to be five channels apart. You could configure the access points to use channels 1,
6, and 11, for example.
WEP EncryptionUse this option to enable or disable WEP encryption. This option appears on your menu only if
your 802.11b HR radio supports WEP data encryption for wireless communication.
1324722472
14
FCC countries include the United States, Canada, China, Taiwan, India, Thailand, Indonesia,
Malaysia, Hong Kong, and most South A merican countr i es.
ETSI countries include all European Union countries except France. It also includes
Switzerland, Iceland, Norway, Czech Republic, Slovenia, Slovakia, Turkey, Russia, and the
United Arab Emirates.
Mexico and Singapore use the same channels as France.
The 802.11b HR channels that are allowed in a given country may change without notice. Be
sure you use only those frequencies that are permissible in the given country.
Configuring WEP
Click WEP Configuration under the IEEE 802.11b Radio menu to set WEP
configuration parameters. This option appears only if your 802.11b HR radio supports
WEP encryption and you enabled WEP Encryption.
To set WEP configuration parameters
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Choose IEEE 802.11b Radio.
3. Enable WEP Encryption.
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MobileLAN access 2102 S User’s Guide
4. Click WEP Configuration in the IEEE 802.11b Radio menu. The WEP
Configuration screen appears.
5. Set the parameters for WEP configuration. Click Submit Changes and follow the
instructions that appear on your screen to save your changes.
The following table explains each parameter.
ParameterExplanation
WEP Receive DataUse this parameter to determine if the access point will receive
transmissions from end devices that are not using WEP.
Unencryption Allowed
that are not using WEP.
Encryption Required
that are not using WEP.
WEP Transmit KeyUse this parameter to determine which of the four default WEP
keys this access point uses to transmit data. The default is 1,
which means that the access point uses WEP key 1 to transmit
data.
WEP Key 1WEP code 80211 by default.
WEP Key 2Your own WEP code.
WEP Key 3Your own WEP code.
WEP Key 4Your own WEP code.
Allows transmissions from end devices
Prevents transmissions from end devices
To ensure maximum security, you should configure each WEP key with a different
WEP code.
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4
Maintaining and Troubleshooting the 2102 S
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Maintaining and Troubleshooting the 2102 S
This chapter explains how to upgrade your 2102 S, and it answers some commonly
asked questions about the 2102 S.
Analyzing the 2102 S Access Point
You can view different parameters configured for the 2102 S, including AP Connections,
DHCP Status, and Port Statistics. The information on these screens may be needed when
you call Intermec Technical Support.
Viewing AP Connections
AP Connections shows information about the end devices connected to the access point.
To view information about devices connected to the access point
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance.
4
3. Click AP Connections. The read-only AP Connections screen appears showing
information about the devices connected to the access point.
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MobileLAN access 2102 S User’s Guide
Viewing Port Statistics
The Port Statistics screen shows the total number of frames and bytes that the access
point has transmitted and received since it was last booted.
To view port statistics
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance.
3. Click Port Statistics. The read-only Port Statistics screen appears showing the
frames and bytes transmitted and received.
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Maintaining and Troubleshooting the 2102 S
4
Viewing the DHCP Status
The DHCP Status screen shows the IP addresses that are available, in use, or expired.
To view the DHCP status
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance.
3. Click DHCP Status. The read-only DHCP Status screen appears listing all available,
in use, and expired IP addresses.
Viewing the Configuration Summary
The Configuration Summary screen summarizes the major configuration settings and
installed hardware for the access point.
To view the configuration summary
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance.
3. Click Configuration Summary. The read-only Configuration Summary screen
appears listing each parameter in the access point and its current configuration.
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MobileLAN access 2102 S User’s Guide
The Configuration Summary Screen
Viewing Information About the Access Point
The About this Access Point screen shows information about the access point including
software version, radio version, and MAC address.
To view information about the access point
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance.
3. Click About this Access Point. The read-only About this Access Point screen
appears showing information about the access point.
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The About this Access Point Screen
Maintaining and Troubleshooting the 2102 S
4
Understanding the LED Lighting Sequence
When the 2102 S is powered on, the LEDs flash as the access point boots and performs
internal diagnostics.
The next table describes the LED activity during the boot process.
PowerRadioWired LANErrorDescription
OnOffOffOnFlash checksum being calculated
OnOnOffOnFlash checksum failure
OnOffOnOffRAM test in progress
OnOnOnOffRAM test failure
OnOffOffOffMonitor loading in progress
OnOffOffOnEthernet test in progress
OnOnOffOnEthernet test failure
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MobileLAN access 2102 S User’s Guide
After the access point successfully boots, the LEDs display the following pattern:
PowerRadioWired LANError
OnFlashesFlashesFlashes during normal operation
Upgrading the 2102 S Access Point Firmware
For optimal performance, you should install the most current firmware version on your
access point. Firmware releases are available from www.mobilelan.intermec.com.
You can install the firmware release using
the MobileLAN access utility. For more information, see “Using the MobileLAN
•
access Utility” in the next section.
a Web browser session. For more information, see “Using a Web Browser” later in
•
this chapter.
Using the MobileLAN access Utility
To upgrade the firmware using the MobileLAN access utility, you must first install the
firmware release on your PC, and then upload the release to your access point.
To install the firmware release on your PC
1. Navigate your Web browser to http://mobilelan.intermec.com and click Software
Downloads.
2. Choose the latest firmware release from the list of available software downloads,
and follow the instructions that appear on your screen.
After you have saved the firmware release on your PC, use the MobileLAN access
utility to upload the file from your PC to the access point.
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Maintaining and Troubleshooting the 2102 S
To upload the firmware using the MobileLAN access utility
1. Click Upgrade in the MobileLAN access utility. The upgrade screen appears.
2. Enter the IP address of access point you want to upgrade.
3. Enter the drive and filename of the upgrade file, or click Browse to locate the file.
4
4. Click Start Upgrade. The upgrade may take up to three minutes to complete.
5. When the upgrade is complete, reboot the access point (by unplugging it from the
power source and plugging it back in) to activate the new firmware.
Using a Web Browser
To upgrade the firmware using a Web browser session, you must first install the
firmware release on your PC, and then upload the release to your access point. For more
information about the firmware, see the release notes that accompany the firmware
release.
To install the firmware release on your PC
1. Navigate your Web browser to http://mobilelan.intermec.com and click Software
Downloads.
2. Choose the latest firmware release from the list of available software downloads,
and follow the instructions that appear on your screen.
After you have saved the firmware release on your PC, use the Web browser interface to
upload the file from your PC to the access point.
To upload the firmware release using the Web browser interface
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
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MobileLAN access 2102 S User’s Guide
2. Click Software Upgrade. The Software Upgrade screen appears.
3. Enter the name of the upgrade file, or click Browse to locate the file.
4. Click Upgrade to start the upgrade. The upgrade may take up to three minutes to
complete.
5. When the upgrade is complete, reboot the access point to activate the new firmware.
Troubleshooting the Radio
If the radio is faulty or the configuration matrix string is incorrect, the LEDs on the
access point display the following pattern after the access point boots:
PowerRadioWired LANError
OnOffOnOn
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Maintaining and Troubleshooting the 2102 S
Commonly Asked Technical Support Questions
Problem/QuestionPossible Solution/Answer
Is the access point fully
booted?
The Power LED is not
on.
You cannot configure
the access point locally
using the seri al port.
When the access point is fully booted, the Power LED remains steady
green and the Wired LAN LED flashes.
The access point may have a hardware problem.
1.Make sure the power cable is firmly plugged into the access point
and the power source.
2.Unplug the access point, and then plug it back into the power
source. Verify that the Power LED remains on.
3.Call Intermec Technical Support
1. Verify that you are using a null-modem cable to connect the
access point to your terminal or PC.
2. Verify that your terminal or PC is set to 9600, N, 8, 1, no flow
control.
.
4
3. Your system may be in autobaud mode. Reboot and press a key
once per second until the signon screen appears.
You cannot connect to
the access point using a
Web browser.
You need to verify the
WEP keys.
The throughput seems
slow.
If you access the Internet through a proxy server, be sure you have
added the IP address of the access point to the Exceptions list.
You cannot verify the WEP keys. The keys are encrypted after you
enter them and are never displayed again. You may need to
reconfigure your access points and end devices to reset the WEP keys.
•
Verify that your antennas are well placed and that they are not
blocked by metal or other obstacles.
•
You may want to add a second access point and implement
roaming if you move the antenna closer to the device and
throughput increases.
Getting Help with Your Installation
The 2102 S is designed to be easy to install and configure; however, you may need to
call Intermec Technical Support if you have problems. Before calling, be sure you can
answer the following questions:
•
What were you doing when the error occurred?
•
What error message did you see?
•
Can you reproduce the problem?
•
What version of access point firmware are you using?
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MobileLAN access 2102 S User’s Guide
To confirm the firmware version on your
access point
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click Maintenance, and then click About this Access Point. The About this Access
Point screen appears.
You should have the information on this screen available when you call Intermec
Technical Support.
In the United States, call Intermec Technical Support at 1-800-755-5505. Outside the
United States, call your local Intermec office.
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A
Specifications and Default Settings
Page 48
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This appendix provides specifications and system defaults for reference purposes
only. Actual product performance and compliance with local telecommunications
regulations may vary from country to country. Intermec only ships products that are
type approved in the destination country.
Physical Specifications
Specifications and Default Settings
A
Operating Temperature
Storage Temperature
Humidity (non-condensing)10 to 90%
Electrical
Weight232 g (0.51 lb)
Height9.32 cm (3.67 in)
Length14.66 cm (5.77 in)
Width3.53 cm (1.39 in)
Other Specifications
ArchitectureTranspar ent bridge
Ethernet interfaces10BaseT (twisted-pair)
Data rate10 Mbps (Ethernet)
Media Access protocolCSMA/CD
-20°C to +65°C (-4°F to +149°F)
-40°C to +70°C (-40°F to +158°F)
∼
100 to 240V
1.0 to 0.5A
50 to 60 Hz
Ethernet compatibilityEthernet packet types and Ethernet addressing
Filtering rate14,880 frames per second
Filters (protocol)AppleTalk, NetBEUI, IPX, IP, DECNET, Other
Filters (others)IP ARP, Novell RIP, SAP, LSP
Serial port max data rate115,200 bps
Management interface sS NMP, Web browser-based manager, t ext-based menu
Software upgradesDownloadable over the network or serial port
SNMP agentVersion 1 RFC 1213
system, serial port, Telnet, Ethernet
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MobileLAN access 2102 S User’s Guide
Radio Specifications—IEEE 802.11b HR
Data rate11 Mbps (High), 5.5 Mbps (Medium),
2 Mbps (Standard), 1 Mbps (Low)
with automatic fallback for increased range
Channels11 (North America), 13 (Europe), 4 (France), 11 (Japan)
Range (11 Mbps)160 m (525 ft) open environment
50 m (165 ft) semi-open environment
24 m (80 ft) closed environment
Frequency band2.4 to 2.5 GHz world-wide
Radio typeDirect sequence, spread spectrum
Radio power output32 mW (15 dBm)
Default Settings
The factory default settings for the 2102 S are listed in this section. You can record the
settings for your installation in each table for reference.
TCP/IP Settings Menu Defaults
Parameter NameRangeDefaultSite Setting
IP Address4 nodes, 0 to 2550.0.0.0
IP Subnet Mask4 nodes, 0 to 255255.255.255.0
IP Router (Gateway)4 nodes, 0 to 2550.0.0.0
IP Frame TypeDIX/SNAPDIX
DHCP ModeAlways, Disabled, Enabled
(if 0), or DHCP Server
DHCP Server Name0 to 31 characters(blank)
Always Use
DHCP
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Specifications and Default Settings
A
Ethernet Port Configuration Menu Defaults
Parameter NameRangeDefaultSite Setting
Port ControlEnabled/DisabledEnabled
Password Menu Defaults
Parameter NameRangeDefaultSite Setting
User Nameup to 16 charactersuser name not required
Passwordup to 16 characterspassword not required
IEEE 802.11b HR Radio Menu Defaults
Parameter NameRangeDefaultSite Setting
SSID (Network Name)0 to 32 charactersINTERMEC
Data Rate1, 2, 5.5, or 11 Mbits11 Mbits
Data Rate FallbackEnabled or disabledEnabled
Basic Rate1, 2, 5.5, or 11 Mbits2 Mbits
FrequencyChannel 1 to 14,
2400 to 2500 MHz
WEP EncryptionEnabled/DisabledDisabled
WEP Configuration
This appendix provides information about attaching and positioning external antennas
with the 2102 S. Specific guidelines for antenna separation are provided for those
configurations that have multiple antennas.
Attaching an External Antenna
You can attach an external antenna to the 2102 S. To attach an external antenna, you
must disconnect the built-in antenna and attach an antenna cable directly to the radio
card in the access point. The following steps explain how to attach an antenna cable to
the 2102 S.
For more information about antenna options, contact your local Intermec representative.
To attach an external antenna to the 2102 S
1. Remove the radio card door.
2. Pull straight up on the antenna wire to disconnect it from the radio card.
Door
Using External Antennas
B
Antenna
wire
MPA005U.eps
3. Tuck the antenna wire inside the access point housing.
4. Remove the punch-out tab from the door.
Door
Punch-out
tab
Pliers
MPA006U.eps
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MobileLAN access 2102 S User’s Guide
5. Attach the antenna cable to the radio by inserting the cable connector into the radio
card.
6. Replace the door.
General Antenna Placement Guidelines
Proper antenna placement can help improve range. For information about antenna
options, contact your Intermec representative. Here are some general guidelines for
positioning antennas:
Place the antenna as high as possible. In an office environment, try to place it above
•
cubicle walls.
Do not place a sheet of metal (such as a filing cabinet) between two antennas.
•
The following sections provide detailed information about antenna placement for those
access points that can have more than one antenna.
Positioning Antennas for IEEE 802.11b HR Radios
The 802.11b HR radio features antenna diversity, which means that two antennas can be
attached to a single radio. The antenna ports on the radio card are marked | and ||. Port |
is the send/receive port; port || is the receive-only port. (Note that the antenna diversity
system uses only one antenna at a time.)
Intermec recommends that you use two antennas for optimal performance of your
802.11b HR radio. If you attach only one antenna to the 802.11b HR radio, you must
attach it to Port |. Both antenna ports are visible on the 2102 S.
Positioning Antennas for Antenna Diversity
If you are using two antennas for one 802.11b HR radio, placement of the antennas is
critical because each antenna has a particular function. Antennas placed too close
together may cause interference with each other. Antennas placed too far apart may not
be able to establish two-way communications with other radios. To achieve optimum
placement for the two antennas, you must place the transmit/receive antenna so that it is
within range of all the radios that the receive-only radio can hear.
Note these important points about antenna placement for an 802.11b HR radio:
Use external antennas to achieve the recommended antenna separation for
•
placement of either omni or directional antennas.
Position directional antennas so they point in the same direction.
•
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Using External Antennas
Follow the recommended antenna separation precisely when using the closest
•
distances. Movement of as little as 3.05 centimeters (1.2 inches) may strongly affect
performance.
Position the antennas so that both antennas are within range of the radios they need
•
to communicate with.
Do not position the two antennas around a corner or so that a wall is between them.
•
The recommended antenna separation is listed in the following table. You should
choose the greatest distance possible within the constraints of your environment.
LocationRecommended Antenna Separation
Highly reflective warehouse environment0.33 m (13 in) or 0.64 m (25 in)
Moderately reflective warehouse environment0.64 m (25 in), 1.22 m (4 ft), or 1.83 m (6 ft)
Open/Office environment1.22 m (4 ft) to 3.05 m (10 ft)
B
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MobileLAN access 2102 S User’s Guide
Intermec 2.4 GHz Antennas and Antenna Accessories
The following table identifies many of the Intermec antennas and antenna accessories
for the 802.11b HR radio. Contact your Intermec representative for detailed
information.
Part NumberDescription
069753Antenna, 2.4 GHz Omni
069903Antenna, 2.4 GHz Omni, 802.11b HR
070140Antenna, 2.4 GHz, 3dBi Mini Flat (OpenAir)
070141Antenna, 2.4 GHz, 3dBi Mini Flat (802.11b HR)
067261Antenna, 2.4 GHz, 3dBi Mini Omni
067262Antenna, 2.4 GHz, 5dBi Dual Flat
063363Antenna, 2.4 GHz, 5dBi Omni
063365Antenna, 2.4 GHz, 15dBi Yagi
065349Antenna, 2.4 GHz, 9dBi Omni
067263Antenna, 2.4 GHz, 9dBi Flat Panel
071121Antenna, diversity
071122Antenna, corner
069886Adapter cable, OpenAir (to cable)
069887Adapter cable, 802.11b HR (to cable)
070402Adapter cable, OpenAir (to antenna)
070403Adapter cable, 802.11b HR (to antenna)
061475Cable connector, Type N polarized
063146Cable connector, Type N
063198Splitter, 2.4 GHz only
063245Cable, 1.5 m (5 ft)
063246Cable, 6.1 m (20 ft)
064616Cable, 7.6 m (2.5 ft)
064432LMR400 cable, 30.5 m (100 ft)
589377LMR400 cable prep tool
061868Lightning suppressor and bracket
586610Lightning suppressor capsule
071489Antenna, 2.4 GHz, Diversity
asdf
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C
Configuring HereUAre
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This appendix explains the HereUAre option and how to configure it.
About HereUAre
Using HereUAre, you can make Internet access available to your customers and charge
them for that access time.
To configure HereUAre
1. Establish a Web browser connection. For more information, see “Establishing a
Web Browser Session” on page 2-3.
2. Click HereUAre. The HereUAre Setup screen appears.
Configuring HereUAre
C
3. Configure the parameters. When you are finished, click Submit Changes and follow
the instructions that appear on your screen to save your changes.
The following table explains each parameter.
ParameterExplanation
Server IPIndicates the IP address of the server.
Controlled portsSets the port contro l.
Secure ServerEnables or disables the server security. If you enable the security,
you must click Submit Changes and follow the instructions that
appear on your screen to save your cha nges. You ca n then configure
the encryption and authentication keys.
C-3
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I
Index
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Index
I
Numbers
10BaseT port, descr ibe d, 1-4
2.4 GHz antennas and ant enna accessories, B-6
2102 S
accessories, list of, 1-6
analyzing problems, 4-3
antenna
external, attaching, B-3
external, using, B-3
cannot configure locally using serial port, 4-11
cannot connect using a Web browser, 4-11
configuring
the firmware release on your PC, 4-8
interfaces, management, A-3
interference, decreasing, 1-5
Intermec antennas and accessories, B-6
Intermec Technical Support, 4-11
IP
address, 2-7
available, in use, expired, 4-5
menu defaults, A-4
gateway, 2-7
setting, 1-8
I-4
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Index
I
IP (continued)
broadcast address, 2-7
frame type, menu defaults, A-4
router (gateway)
defined, 2-7
menu defaults, A-4
subnet mask, 2-7
subnet mask, menu defaults, A-4
K
key, WEP, 3-6
L
lease duration, 2-7
LEDs
activity, described, 4-7
described, 1-4
lighting sequence, understanding, 4-7
pattern when configuration matrix string is incorrect, 4-10
pattern when radio is faulty, 4-10
understanding, 1-3
length, A-3
lights, see LEDs
low address, defined, 2-7
M
MAC address, viewing, 4-6
management interfaces, A-3
managing the 2102 S remotely, 2-3
Media Access protocol, A-3
microwave oven, decreasing in terference from, 1-5
MobileLAN access utility
using to set initial IP address, 1-8
using to upgrade, 4-8
using to upload firmware, 4-9
mounting bracket kits, listed, 1-6
mounting the 2102 S, 1-6
menu defaults, A-5
Passwords screen, 2-5
physical specifications, A-3
placement guidelines, antenna, B-4
port control, menu defaults, A-5
port statistics
screen, 4-4
viewing, 4-4
ports
described, 1-4
understanding, 1-4
positioning antenna
external, for 802.11B HR radios, B-4
external, for antenna diversity, B-4
positioning the antenna, 1-7
Power LED
described, 1-4, 4-7
not on, 4-11
pattern when access point is fully booted, 4-11
pattern when configuration matrix string is incorrect, 4-10
pattern when radio is faulty, 4-10
Power port, described, 1- 4
problems, analyzin g, 4-3
proxy server, using to access Internet, 2-3
Q
questions, technical support, 4-11
R
radio
configuring, 3-3
LED pattern when faulty, 4-10
troubleshooting, 4-10
version, viewing, 4-6
Radio LED
described, 1-4, 4-7
pattern when configuration matrix string is incorrect, 4-10
pattern when radio is faulty, 4-10
rate
basic, 3-4
data, 3-4, A-3
data fallback, 3-4
filtering, A-3
receive data, WEP, 3-6
recommended antenna separation, B-5
resetting the factory defaults, 1-9
router, IP address, 2-7
S
separation, antenna, B-4
serial port
cannot connect using, 4-11
described, 1-4
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MobileLAN access 2102 S User’s Guide
serial port (continued)
max data rate, A-3
server
DHCP, configuring the 2102 S as, 2-5
DHCP, parameters, 2-7
using a Web browser, 4-9
using the MobileLAN access utility, 4-8
uploading firmware, 4-9
user name
changing, 2-4
menu defaults, A-5
using the MobileLAN access utility
to upgrade firmware, 4-8
to upload firmware, 4-9
V
viewing
AP Connections, 4-3
configuration summary, 4-5
DHCP status, 4-5
information about the access point, 4-6
installed hardware, 4-5
IP addresses, available, in use, expired, 4-5
MAC address, 4-6
port statistics, 4-4
software version, 4-6